Cloud Service Job Description
Cloud service
provides specific cloud security guidelines, review, and governance to assure new cloud technology automation, API management and configuration tools are deployed securely.
Cloud Service Duties & Responsibilities
To write an effective cloud service job description, begin by listing detailed duties, responsibilities and expectations. We have included cloud service job description templates that you can modify and use.
Sample responsibilities for this position include:
Stored procedures and Oracle database experience
Experience with Java or other object-oriented programming
Understanding of application and web servers (JBoss, Weblogic)
A good knowledge of how applications and systems fit into wider infrastructure, networks, DMZs, firewalls
Experience with monitoring tools an advantage
Development and documentation of processes for deployment, monitoring and maintenance workflows for change, incident and capacity management
Guide the vision and roadmap for Social Customer Service
Development of architectural best practices for key areas live chat, knowledge, CTI, console, integration, large data volumes
Development of Architectural best practices for key areas live chat, knowledge, integration, large data volumes
Serve as a Trusted Advisor, drive conversations with our customer's Enterprise Architects and Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Requirements Analysis and Application Governance
Cloud Service Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Cloud Service
List any licenses or certifications required by the position: ITIL, AWS, PMP, CSM, KCS, PD2, PD1, ACP, PSM, LPI
Education for Cloud Service
Typically a job would require a certain level of education.
Employers hiring for the cloud service job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Technical, Business, Engineering, Education, Software Engineering, Information Systems, Technology, Communication, Management
Skills for Cloud Service
Desired skills for cloud service include:
Rest API development
Containerization and cloud services frameworks
Network topology
DNS and TCP/IP
Networking
Load Balancer setup
Managing components of Public & Private cloud infrastructure
Competitive landscape
Configuration automation tools
Data structures
Desired experience for cloud service includes:
Has deep understanding on Cloud/Virtualization/Datacenters Solutions
Experience building and managing secure cloud services in production settings
Experience collaborating with developers, corporate IT, QA, vendors and customers
Strong practical Linux systems administration skills in cloud and virtualized environments
Database administration and deployment experience
Knowledge of best practices and IT operations in an always-available cloud service
Cloud Service Examples
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Cloud Service Job Description
Job Description Example
Our innovative and growing company is looking for a cloud service. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for cloud service
- Design competitive Internet applications and services
- Identifies and understand product requirements
- Programs cloud products by encoding project requirements in appropriate, standardized computer language
- Provides reference for use by writing and maintaining documentation
- Maintains computer systems and programming guidelines
- Develops and maintains software systems
- Work closely with the Business teams and able to talk about tradeoffs terms of configuration vs
- Ability to work on multiple, simultaneous marketing programs that require both strategic thinking high-speed tactical execution
- Work closely with a team of product managers, user experience experts, and quality engineers to build new features our customers will love, adopt and use while keeping our trusted platform stable and scalable
- Identify and develop Key Accounts to establish ongoing business based partnerships to create sustainable revenue stream and enable Account Executives to close business
Qualifications for cloud service
- 2-3 years’ experience working in a Change Management, Program Management, or Senior Software QA position
- 2-3 years of experience of working in a technical operations support role (sysadmin, infrastructure support, ) within a high availability (HA), 24x7, mission critical operations environment providing front-line support for a public-facing service with a high-volume, paying customer base
- Background understanding of typical operating-system and application-stack architectures
- Solid understanding of basic network principles, and connected services
- Extensive experience working with incident and/or change management ticketing systems
- Demonstrate prior experience with being proactive and self-driven
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Cloud Service Job Description
Job Description Example
Our company is hiring for a cloud service. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for cloud service
- Actively participate in key deals, strategy, execution, and building customer and external Partner relationships
- Work with other Service Cloud functions such as Product & Industry Strategy and Channel to represent and inform about the needs of the Customers
- Manage relationships for some of our major customers in your area of expertise
- Work with the industry's best product marketing team to define the Service Cloud go-to-market strategy and assist in relation to relevant Events
- Evangelise the 'Social' radical transformation of the customer service applications market
- Work with product management and provide feedback to distill key functionality and benefits into core product marketing messages
- Covering Southern CA Enterprise accounts
- Assistance with development of a roadmap for data migration from Axis Seibel CRM to Service Cloud
- Technical design, development and implementation of assigned projects
- Ensure the delivery of highly scalable and secure solutions that are optimized for performance
Qualifications for cloud service
- Experience with other programming languages like Python a plus
- Experience with data services like MySql databases or Messaging a plus
- Expertise in Java, while Python or Go are nice to have
- Experience and knowledge of client industry segments, including an understanding of industry-specific business requirements, competitive environment and directions, and the effective application of information technology in that industry
- Experience of using formal methods to guide and drive the development of solutions, the management of their work and the production of their deliverables
- Changeable, self-motivated and innovative approach
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Cloud Service Job Description
Job Description Example
Our company is searching for experienced candidates for the position of cloud service. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for cloud service
- Responsible for configuration of the Oracle Service Cloud application
- Works cooperatively with other functional departments and stakeholders of the specific application such as Customer Service, Client Services, Claims and Operations, to provide technical advice and support
- Receives, analyzes and evaluates change requests from user departments to determine cross-application impacts (contacts, accounts)
- Ensure the internal and external team is aligned to the on-boarding and development priorities, and are able to deliver a personalized and enhanced experience that scales globally
- Develop and deliver enablement assets, tools, and programs including case studies, deal stories, playbooks, ROI tools, sales applications, This will be built in conjunction with product marketing teams and Enablement content development teams
- Ensure client objectives continue to be met to support customer retention
- Act as the client point of contact for escalations, expansions, and all managed service needs
- Travel within assigned geographic territory required intermittently
- We are looking for an experienced and astute Sales Manager with a successful track record and in Business Development / Sales/ Account Management/ Technical Marketing / Service within a Corporate Business environment
- Proven track record of successful sales results in leading a team with the ICT/Cloud Services market, in addition to strong capabilities in solution/relationship/insight selling to both existing and new customers is essential
Qualifications for cloud service
- Confidence discussing ROI, TCO, and Time to Value business case development
- Deep knowledge of key Customer Service components including CTI and Telephony, Knowledge Bases, Customer Portals, Workforce Management, and Agent Scripting
- Deep knowledge of key Field Service components including Work Orders, Asset Management, Trip Routing, Skills-based routing
- Reasonable English language proficiency
- 3+ years business consulting experience at a consulting firm
- Deep knowledge of contact center & customer service implementations involving Telephony Integration (CTI), Knowledge Management, Multi-Channel Support, Web Chat, Customer Portals, Workforce Management, Agent Scripting, and relevant best practice industry KPI's
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Cloud Service Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of cloud service. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for cloud service
- Set the vision for innovation in the designated regions on the customer service-facing product then relentlessly test and learn in order to deliver new features and improvements for our consumers and/or customer service teams (local markets)
- Research and specify new or improved ways to improve the consumer experience
- Research and specify new features to increase the effectiveness of our customer service advisors
- Create, maintain and prioritize the Product backlog in order to successfully deliver the project
- Perform experiments to understand our consumers better and ultimately offer them a better experience
- Liaise with key company stakeholders including Senior Management, Global IT teams and Local Markets to make sure projects are implemented successfully and their impact on other areas of the business is understood
- You are responsible for delivering the best in class experience for Service Cloud capabilities, focusing on consumer facing elements but also leveraging consumer generated data to inform product creation decisions for the company
- Lead the global best practice program for Service Cloud, ensuring local implementations are at a consistently excellent standard, configuration and features are correctly utilized and begin creating a feedback loop to ensure the capabilities are both premium and commercially optimized
- Playing a key part in continually improving the ways of working with the product team and wider consumer service team, ultimately leading to an increase in release capacity and quality of the end consumer experience
- Serve as a Salesforce.com domain expert
Qualifications for cloud service
- Deep functional understanding of call center/contact center operations, processes, and Key Performance Indicators with 3+ year's experience in managing contact centers or implementing call center solutions
- Bachelor's degree in Computer Sciences or equivalent field, plus 6+ years of relevant experience in the job offered, or as a Senior/Lead Member of Technical Staff, Senior/Lead Software Application Developer, Senior/Lead Software Developer, Senior/Lead Software Engineer or related software development occupation
- Strong experience with front-end web tier (JavaScript, AJAX, HTML, CSS, and cross-browser development) and back-end (Java, SQL) software development
- Experienced in Internet service fields such as Game, Payment, Music, Social
- Ability to present to customers and adapt to formal / informal settings
- Provide Virtualization product expertise and consultative support to solution development projects pertaining to the service
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Cloud Service Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of cloud service. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for cloud service
- Debug complex problems across the entire cloud services stack
- Create self-service capabilities for developers to monitor and debug microservices deployed in the cloud
- Drive "chaos testing" to understand and improve overall resiliency to failures
- Continually improve processes, automation, documentation, monitoring and security
- Serve as an architectural resource for projects and other solution development activities
- Meet with key business partners regularly to uncover business issues that need to be addressed
- Integration of operational best practices and tooling into applications developed with a CICD methodology
- Strong communication and collaboration capabilities to serve as a liaison between infrastructure teams, development teams, and cloud providers
- Excellent analysis and problem-solving abilities with a strong understanding of the inter-dependencies in hybrid application architectures
- Strong abilities to leverage data analytics for alerting, problem determination, performance tuning, and issue resolution
Qualifications for cloud service
- UNIX/Linux Systems Administration, troubleshooting, performance analysis, shell scripting a plus
- Support end-to-end acceptance tests with customers
- Perform Virtualization provisioning related to the introduction of new service deployments
- Perform remote upgrades or modifications on the production systems
- Participate in configuration management of platform components
- A BS in a technical or quantitative discipline (MBA a plus), or equivalent experience