Regional Service Manager Job Description
Regional Service Manager Duties & Responsibilities
To write an effective regional service manager job description, begin by listing detailed duties, responsibilities and expectations. We have included regional service manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Regional Service Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Regional Service Manager
List any licenses or certifications required by the position: SAP, ITIL, PMP, MCP, LEAN, ITSM, PRINCE2, TQM, CET, PMI
Education for Regional Service Manager
Typically a job would require a certain level of education.
Employers hiring for the regional service manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Engineering, Business, Education, Technical, Associates, Electronics, Management, Business/Administration, Finance, Computer Science
Skills for Regional Service Manager
Desired skills for regional service manager include:
Desired experience for regional service manager includes:
Regional Service Manager Examples
Regional Service Manager Job Description
- Accountable for the overall delivery of Digital support services in the region, ensuring that service performance meets or exceeds established goals / SLAs, within budget and with a good customer satisfaction rating
- Build and manage a regional managed team (direct/matrix) that designs, operates, and continually improves the Digital support in the region
- Be the liaison with Business IT owner(s) for the respective services
- Shape the strategy for the support services both regionally and globally
- The incumbent is responsible for managing application support services for IT AS
- Conduct regular business reviews (at least on a quarterly basis) with the stakeholders to review performance
- Manage all Customer Service Managers (CSA)
- Oversee development of renewal and employee communication material approved by RIG
- Work closely with managers and HR partner to analyze, diagnose and solve any personnel issues
- Insure all communication from corporate and RADs is distributed
- Excellent levels of personal and professional confidence to challenge existing practices
- Appliance industry experience preferred but not required
- Have a broad understanding of end to end supply chainand commercial processes and financial processes within JNJ and the technologies used to support these processes
- Prior experience in online marketing, digital agency, and/or advertising is preferred
- Result oriented, must be able to define, shape, and drive continuous support improvements while effectively collaborating strategically with others with little supervision
- 5+ years of experience in leading/building online applications and web site support
Regional Service Manager Job Description
- Insure compliance
- Insure all communication from corporate and RAMs is distributed
- Establish Standards of Performance for direct reports and set expectations on completion of responsibilities and duties
- This position is responsible for subregions
- Overseeing day-to-day regional customer service and Control Center operations
- Promote Safety, Quality, and Environmentally compliant initiatives in all activities
- Responsible for meeting all customer service and control center training requirements
- Works closely with operations to ensure timely communication to customers (internal and external)
- Develop and promulgate key performance indicators for all customers and the terminals
- Continuously assess Customer Service and Control Center processes and provide strategy and direction to make improvements
- Background experience in web applications front end development (HTML, CSS, JavaScript, AJAX, ), content management system, database systems (Oracle, MySQL) and middle tier using J2EE/PHP technologies
- Working knowledge on Salesforce.com
- Experience maintaining web applications supporting multiple browsers and operating systems – IE, Firefox, Safari, Chrome in Windows and MAC environments and mobile devices (iOS, Android)
- Min Degree in Computer Science
- Understanding of IT service management principles and practices preferred
- Bachelors or Equivalent in Computer Science
Regional Service Manager Job Description
- Provide overall support to help resolve customer issues
- Overall responsibility for customer fulfillment and associated operational excellence at all facilities in the Northeast Region
- Monitor departmental operations and provide feedback and assistance to employees and management
- Lead performance improvement initiatives in customer service through mentoring and coaching individuals and departments
- Provide support to Customer Service and Dispatch functions at each terminal to ensure successful completion of their daily duties
- Maintain customer relationships alongside operations and provide direction as necessary
- Responsible for proactively making changes in scheduling to avoid out of compliance events
- Develop and maintain contingency plans for the most likely events that interfere with normal operations
- Coordinate with the schedulers to ensure efficient pipeline schedules and customer satisfaction
- Provide direction to the Control Center and Controllers who operate the pipelines remotely by computer controls/SCADA to safely and efficiently deliver refined petroleum and specialty chemical products from shippers to designated locations
- BS degree in Electronic Technology, Business Management, or equivalent
- Experience with surgical instruments a plus
- In lieu of BS degree experienced as education level requires above
- Stand for long periods of time during work hours
- Bend and stoop for long periods of time during the day
- Work a shift of 12 hours or more, if required
Regional Service Manager Job Description
- Working through the Training Coordinator, ensures that an effective, documented training program that ensures all Controllers are qualified to safely operate the pipeline system in normal and abnormal conditions and meet regulatory and internal training requirements
- Working through the Training Coordinator, ensures that all operations manuals, pipelines standards and other documents are kept up to date to reflect operation of the pipelines in normal and abnormal situations
- Initiates and documents and investigates all incidents / near miss reports relating to Control Room or Customer Service Department activities
- Support budgets through efficient use of labor and materials
- Ensure compliance with all aspects of the Pipeline and Hazardous Materials Safety Administration’s Control Room Management Rule (49 CFR Part 195)
- Develop/review procedures and training programs
- Lead incident/root cause investigations
- Plan and budget for opex/sustaining capital needs for the Control Center, Customer Service Departments, and staff
- Audit employee activities, identify and correct deficiencies
- Lead audits/inspections (internal, PHMSA)
- Reach overhead with 50 pound loads, if required, and regularly during work hours
- Understand hazardous communication and safety information
- Travel extensively by car, airplane, and/or motorcoach, drive a car or motorcoach, with the ability to obtain a Commercial Driver’s License for the latter
- Minimum 2 years’ experience of Agricultural Machinery service industry
- Minimum 3 years previous customer facing / commercial experience
- Manage overall department performance and completion of annual Performance Evaluations
Regional Service Manager Job Description
- Manages all Customer Service Managers (CSA)
- Oversees development of renewal and employee communication material approved by RIG
- Insures all communication from corporate and RADs is distributed
- Assists in identifying and building talent both internal and external
- Insures compliance
- Direct and guide employees to attain business objectives by informing and reviewing key performance indicators with the team
- Maintain responsibility for effectively aligning resources to ensure all operational KPIs are maintained and improved
- Maintain responsibility for supporting service contract renewal and new business activity
- Maintain responsibility for achieving assigned Regional loaner retrieval targets
- Hire, train, direct, coach and discipline (as necessary) employees
- Understanding of MSP comp models
- Must have solid planning, organizational, and communication skills
- Must have a strong attention detail
- Experience managing bulk liquid inventories
- Able to manage groups remotely across 9 different locations between Baltimore and New York City
- Travel more than 50% of the time between 9 locations