Application Support Engineer Cover Letter

I am excited to be applying for the position of application support engineer. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for technical Support on VM-Series firewalls to customers, partners and Palo Alto Networks Tier2 engineers by phone, email and in person.

Please consider my qualifications and experience:

• Exposure to cloud technologies such as AWS and/or Azure
• Experience of Application provision in a hosted services environment
• Expose to the following solutions, or similar
• Worked within technical frameworks such as ITIL
• Customer-focused, reacts well to changes, work with teams and able to multitask
• Ensure daily prices files are implemented on a timely and accurate basis
• Ensure that Clients EOD complete within given SLA
• Escalate every issues in shift timings in a timely manner to concern team

In response to your job posting for application support engineer, I am including this letter and my resume for your review.

In my previous role, I was responsible for technology support: install, maintain, upgrade, and troubleshoot servers, networks, firewalls, VPNs, and other security products, providing solutions to hardware/software problems.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Physical upkeep of inventory and storage areas
• Maintaining asset tracking database
• Create and maintain documentation of the infrastructure and processes
• Experience managing Mac OSX and Windows in a corporate environment
• Provide exceptional support services to all users
• Experience supporting Google Apps in a corporate environment
• Tracking of work in ticketing system
• Well versed with computer hardware components and Apple laptops

In response to your job posting for application support engineer, I am including this letter and my resume for your review.

In the previous role, I was responsible for support for a wide variety of core applications supporting our on-line and contact centre platforms as well as supporting numerous Java services that support the platform.

Please consider my qualifications and experience:

• Knowledge of AS400 is preferred
• Excellent IT analytical/troubleshooting skills to include extensive experience tracing problems through analysing log files, following application/systems logic
• General Financial Industry Knowledge specifically on Bonds, Futures, Options and Yield Curves
• Willingness to engage with and understand the functional side of the application
• Solid and demonstrable knowledge of Oracle databases (11g and 12c)
• Familiarity with RDBMS concepts to identify and resolve database problems
• Knowledge of JBoss, JMS, MQ Series
• Knowledge of basic/intermediate UNIX (Solaris) and Linux commands

I would like to submit my application for the application support engineer opening. Please accept this letter and the attached resume.

Previously, I was responsible for operational support for networks, firewalls and security products across the Sophos global infrastructure.

Please consider my qualifications and experience:

• Understand and engage with complex issues, environments and products and work to resolve issues independently and effectively
• Take ownership of tasks as assigned to ensure successful remediation
• Scripting knowledge – Powershell
• Installation, configuration and maintenance of common user operating environments
• Work closely with co-workers to understand technical issues and bring them to successful resolution
• Manage user account creation, modification and termination processes
• Provide in-person, telephone and email support
• Train new employees on IT policies and procedures

I submit this application to express my sincere interest in the application support engineer position.

In my previous role, I was responsible for level 2 and Level 3 support of all corporate networks and networking components of the voice systems.

My experience is an excellent fit for the list of requirements in this job:

• Writing shell scripts to handle common administrative tasks
• Experience working with VOIP-based telephones
• ITSM processes in an ITIL environment
• Working with Amazon AWS
• Experience with IIS Web Server, .NET, C#
• Knowledge of relational databases and client/server technologies
• Proficient computer skills including working with Microsoft Office (Visio, Excel, Word )
• Strong and collaborative work ethic