Analyst, Application Support Cover Letter

I would like to submit my application for the analyst, application support opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for hands on operational support for business application end users and troubleshoots and resolves business application issues for Laboratory systems like Empower, LabVantage, UniTrends, MES system like Emerson Syncade/PAS-X/POMS and other critical IT applications in Laboratory space.

My experience is an excellent fit for the list of requirements in this job:

• ITIL awareness/certified
• Good technical Knowledge of Internet development technologies (HTML, XML, API, SQL, JS )
• Good SQL troubleshooting skills
• Experience working with adtech solutions and/or the Facebook API is considered a bonus
• Understanding of Agile Software Design Lifecycle
• Hands on experience of Oracle development
• Optional MS SQL Server
• Solid understanding of Microsoft and Unix operating systems

I submit this application to express my sincere interest in the analyst, application support position.

Previously, I was responsible for support in the testing of bugs and functional changes to application systems and participate in training (on and offsite).

Please consider my qualifications and experience:

• Resolving logged IT incidents in order to restore service as quickly as possible using application specific technical knowledge
• Management of major incidents via conference call, email and instant messaging systems
• Server maintenance, monitoring, health checks, restarts, and BAU operational work
• Provide real-time server support to the daily Market on Close process participating on the associated conference call
• Any knowledge of Sonic, IBM WebSphere, Lotus Domino
• Familiar with monitoring systems (Nagios/Naemon preferred)
• Financial Instant messaging systems (Skype, Lync, Eikon, ICE Chat)
• Any knowledge of scripting languages (JScript and JavaScript DOS, VBScript, Pearl, Python, Powershell or shell script) preferred

I submit this application to express my sincere interest in the analyst, application support position.

In the previous role, I was responsible for ongoing consultation, functional support, and trainingto ensure effective understanding of software, systems, and tools to business partners and end-users.

My experience is an excellent fit for the list of requirements in this job:

• Experience with creation and utilizing scripting languages
• Software performance engineering/testing
• BCP Planning
• Experience working in the ATM or kiosk self-service industry
• Experience working in a support capacity in a time sensitive environment
• Reporting tool experience (Eg
• Understanding of ISS services, Autosys, SSRS, and Qlikview
• Requires guidance on tasks initially and requires supervision

I submit this application to express my sincere interest in the analyst, application support position.

In my previous role, I was responsible for support for full end to end MI and Reporting Process, covering all aspects of the development and delivery cycle from initial requirements gathering through design and development, full end to end testing, and final delivery to the business users.

Please consider my experience and qualifications for this position:

• Production support, service management, ITIL experience preferred
• Familiar with ​​​​UNIX/Linux, RDBMS preferably in Informix/Oracle, and Shell Scripting, HP-UX/Linux platform experience/Informix/Oracle/SQL
• Proficient in MSSQL DB Tuning, SQL Scripting, Basic C# programming
• Metastorm application knowledge will be added advantage
• Able to achieve results through influencing other
• Sensitive to cultural difference
• Previous warehouse and distribution processes preferred
• Knowledge of e-commerce and electronic ordering

I would like to submit my application for the analyst, application support opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for support for the Marketing Systems applications landscape and participate in cross-functional activities across supporting IT departments and work with business stakeholders.

Please consider my qualifications and experience:

• Skilled in analyzing, researching, understanding and resolving complex issues
• Experience in understanding bespoke applications in complex environments to resolve technical issues/problems
• Experience in performing changes to Production environments
• Provide timely operational support for specific applications, including rostered after-hours on-call support for production systems
• Familiar with ITIL methodology – particularly around Incident, Problem and Change Management
• Demonstrating a genuine commitment to continuous improvement
• Experience with Splunk, AWS, & PCI environments, a bonus
• SQL scripting preferable