Application Support Manager Cover Letter

I submit this application to express my sincere interest in the application support manager position.

Previously, I was responsible for technical support for all technology users in the SBA, including operating systems, applications and network issues.

Please consider my qualifications and experience:

• Demonstrated understanding in areas of application programming, database and system design
• Planning, organization, critical thinking and problem solving skills
• Quick to learn, understand and apply new concepts, technologies and problem solving techniques
• Managing teams across regions
• Develop and deliver service area strategy – technology strategy & operational strategy
• Strong delivery process oriented – lean, agile, quality driven, continuous integration
• Proficient in IT systems development & deployment, process improvement, new technology acquisition and utilization through presentations, roadshows and workshops
• Run, monitor, maintain, and control all relevant ‘in-service’ environments

I would like to submit my application for the application support manager opening. Please accept this letter and the attached resume.

Previously, I was responsible for technical leadership and expertise on business system architecture and application integration, analyzing business requirements and crafting appropriate, cost-effective, and logical solutions.

Please consider my experience and qualifications for this position:

• Assist with technology and resource needs for new programs related to Application Support Specialist
• Team’s process
• Update department documentation on program processes to makes sure they reflect current school
• Innovative, presents new solutions to existing problems or areas where there could be
• Detail and research oriented
• Extensive experience in project management and project development lifecycles
• Manages all post go-live application support activities for a JD Edwards (JDE) EnterpriseOne 9.1 and Xe ERP environments
• Manages all reported ERP application issues, analyzes the root cause of problems and provides direction to the user community for identified resolutions, workarounds, corrections and enhancements

I would like to submit my application for the application support manager opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for support and development/configuration for power plant applications, partnering with the business, vendors and 3rd parties as applicable, utilizing Agile practices.

Please consider my experience and qualifications for this position:

• Comfortable with a broad range of technologies - Windows, Unix/Linux, AS400, SAP, ATG, Oracle DB, MS SQL Server
• Identify impacting events based on criteria
• Lead meetings with business partners to communicate impacting events
• Lead a high performing team of global Application Support Business Analysts that interface directly with end-users to provide support in accordance with service levels
• Establish, maintain, and enforce all operational processes, standards, procedures and practices such as incident/problem management, change control process, minor enhancement process, major incident processes based on ITIL in a 24x7 environment
• Provide project management for minor projects and initiatives
• Define and implement service levels, and ensure effective support tools are in place
• Manage service vendors for break/fixes

Please consider me for the application support manager opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for technical expertise in applications architecture, participate in the formulation of software engineering practices, assess feasibility of system plans, establish priorities and develop and implement plans that adhere to established strategic business and system objectives.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience using PeopleSoft Financials/SCM, Microsoft Office, and Adobe
• Strong understanding of the functional areas and business practices to be supported
• Courses in purchasing or finance
• Prior PeopleSoft Supply Chain project management experience in a Healthcare and/or Research organization, familiarity with PeopleSoft 9.2 environment and PeopleSoft Upgrade Manager
• Experience working with Oracle eBusiness Suite (R11i or R12) or other ERP systems
• Proven experience developing High Performing teams
• Experience monitoring ticketing systems, prioritizing work and balancing team work load
• Experience managing conflict, escalations via phone and email

I am excited to be applying for the position of application support manager. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for technical expertise on overall architecture and strategy of the Oracle Business Intelligence Solutions.

My experience is an excellent fit for the list of requirements in this job:

• Manages vendor performance through SLA and scorecard monitoring, regular reviews, and feedback
• Strong partnership with the business community
• Managed the application support team for JDE EnterpriseOne ERP in a regulated environment
• Experienced in third party supplier management
• Managed a team of 25+ resources
• Strong people management experience handling large size teams
• Extensive technical leadership skills including management of the supplier who provides sustaining support for complex, enterprise level applications
• Experience with setup and tuning of application monitoring tools (TiVoli, Splunk, etc…)