Specialist, Application Support Cover Letter

I submit this application to express my sincere interest in the specialist, application support position.

In the previous role, I was responsible for oracle database and Unix / AIX administration for mission - critical custom and packaged software.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Knowledge of healthcare and outpatient facility work-flow processes, preferred
• Excellent in Unix command and Power Shell Scripting
• Prior HelpDesk or application support experience
• Experience with Microsoft Windows, MS Office Suite (Word, Excel, and PowerPoint), Microsoft Outlook, internet applications, mobile applications and devices
• Present training material either in person or via an online webinar
• Responds promptly to client needs and solicits feedback to improve service
• Establishes own files
• File transfer Tumbleweed-Unix

Please consider me for the specialist, application support opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for assistance with Web page content development and maintenance for the Cleanup and Emergency Response programs including maintenance of original word documents for future updates of Web page information.

Please consider my qualifications and experience:

• Strong, demonstrated solution orientated customer service mentality
• Relevant tertiary qualification, ideally in Computer Science, Engineering or similar
• Experience delivering software support services
• Have a basic understanding of ITIL key disciplines that include change control and Incident management
• Experience with technologies such as C#, ASP.NET, MS SQL, Service Fabric, Node.js, Octopus, CA API Gateway and Biztalk would also be an advantage
• Experience providing application support and basic testing
• Experience writing basic SQL queries to pull information from a database
• Motivation to learn, great attitude and overall energy

I submit this application to express my sincere interest in the specialist, application support position.

In my previous role, I was responsible for logical explanation and technical details on solution to client (VASCO, Application Server, Java, Web-server, database);.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Excellent customer service skills and empathy for users
• Proficient in web-based applications and database technologies
• Willingness to learn new technologies and contribute to defining new processes
• Hands-on experience working with SharePoint and SQL Server preferred
• Experience in coding and scripting with Java, .NET or other languages is an asset
• Minimum 2+yrs hands-on experience in IT, preferably in service support
• Experience in any of Business Intelligence skills or areas – Cognos, Business Objects, Data Warehousing
• Good knowledge of Operating Systems - e.g Linux / Unix / MS Windows Server

I am excited to be applying for the position of specialist, application support. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for sSA IT Modernization Domain-specific liaison support for the IT Modernization Infrastructure Domain and Application Platform Services (APS).

My experience is an excellent fit for the list of requirements in this job:

• Escalation support for other regions including evenings and weekends on a rotational basis
• Basic knowledge of IBM Websphere Application Server, and/or JBoss, and/or Windows server IIS management
• Experience of creating knowledge docs and incident templates
• Understands the workflow and process requirements of complex application systems, preferably next-gen sequencing/bioinformatics
• Good to have ITIL certified or knowledge on Production Environment
• Strong SQL Scripting
• Intermediate Unix understanding and scripting
• Intermediate Windows services understanding

I submit this application to express my sincere interest in the specialist, application support position.

Previously, I was responsible for investigational technical response for key services monitoring on alert notifications using scripts and tools used to further examine root cause.

Please consider my qualifications and experience:

• Experience with ERP system(s) in functional support/consulting role
• Preferred experience with Sales, Procurement and Finance modules
• Drive to learn new tools and applications
• Education in IT field is highly preferred, can be a current student that is available to work full-time
• Support customers by dealing with technical queries and issues accurately and in a timely manner
• Maintain technical knowledge of all systems, with a particular focus on assays and reagents
• Work within the quality management system and KPI’s outlined in the quality manual
• Promote good team working within Applications specialist group and across other groups within IDD