Application Support Consultant Cover Letter

Please consider me for the application support consultant opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for quality support to customers by responding to their inquiries and resolving problems associated with proprietary applications and operating systems to assure the level of performance specified by the service level agreements.

My experience is an excellent fit for the list of requirements in this job:

• Proficient in robust application architecture (microservice environments, application program interface, Eureka Service Registry, fault tolerance)
• Familiar with cloud-based IaaS and PaaS solutions (AWS, Cloud Foundry)
• Amazing team player with a hyper focus on the customer
• Strength in adapting to a highly dynamic environment of change is needed
• Prior experience with LendingSpace is preferred
• Knowledge of the financial services industry, with specific experience and understanding of the mortgage originations space is preferred
• Experience working with clients in a relationship management role is preferred
• Previous experience in software support preferred

I am excited to be applying for the position of application support consultant. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for internal consulting services to operating units including all levels of management ensuring current and future regulatory requirements are met.

Please consider my qualifications and experience:

• Willingness to learn the relevant part of pharma business processes
• Understanding of Active Directory, Firewall, Webseal, IIS
• A strong willingness to learn new technologies
• Understanding of SSL, firewalls, inter-process-protocols (TCP/IP, HTTP, FTP), performance measurement tools (open source and/or vendor provided), and middleware monitoring tools (open source and/or vendor provided)
• Strong skills in troubleshooting, performance tuning, and monitoring of applications based on Microsoft IIS
• Administrator-level experience with a 3-tier life science application (experience in installing, configuring and troubleshooting)
• Prior experience with GxP validated applications
• Intermediate-level experience in Linux and Windows systems administration

I am excited to be applying for the position of application support consultant. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for first-level support, including problem replication, triage, and resolution of issues, the majority of which are associated with Standard Operating Procedures (SOPs).

My experience is an excellent fit for the list of requirements in this job:

• Service support and service processes
• Data Operations (ETL), CSS, HTML and Java Script
• Development/Programming (Database, Website)
• Flexible to work in multiple shifts and providing on call support
• Production Operations support experience
• Understanding of Employee Self
• Service/Portal an advantage
• Web Direct

I submit this application to express my sincere interest in the application support consultant position.

In the previous role, I was responsible for day-to-day third level support of IT systems by facilitating access, deploying requirements, enhancements, extensions, root cause analysis and associated processes.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• In-depth knowledge of mortgage-and home-equity services industry and associated regulatory and compliance requirements preferred
• Experience working with SSL certificates highly preferred
• Experience with Databases (Oracle, SQL/PLSQL)
• Experience with Middleware and Apache Tomcat
• Understanding and hands-on experience on Datastage
• SAP PO knowledge (transfer data from Oracle to Veeva web service)
• Passion for solving problems and taking the initiative
• Taking the initiative to identify problems and tasks and solve them

I am excited to be applying for the position of application support consultant. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for efficient day-to-day level 2 and level 3 support to critical Canadian Banking Operations applications, tools and associated infrastructure, mainframe and databases by applying hands-on technical expertise.

Please consider my experience and qualifications for this position:

• Understanding of processes around cloud-based applications
• Gaining knowledge on a robust, globally-used ERP solution
• Career advancement into senior role, or into career paths including Business Analyst, Consultant
• Basic query writing in SQL Server Management Studio preferred
• Knowledge on a customer support software tool preferred
• Experience with working on Decision Support software preferred
• Knowledge of relevant data domain management processes and underlying data
• Strong verbal and written communications