Senior Manager, Ecommerce Resume Samples

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K Stiedemann

Kamille

Stiedemann

7739 Eula Meadows

Phoenix

+1 (555) 664 7534

7739 Eula Meadows

Phoenix

Phone

p +1 (555) 664 7534

Experience Experience

Houston, TX

Senior Manager Ecommerce

Houston, TX

Hessel and Sons

Houston, TX

Senior Manager Ecommerce

Responsible for management of Ecommerce vendors, including 3 PL. Manages workflows and looks for process efficiencies
Executes on the Plan (e.g. Project Control, Issues/Risk Management)
Develops category and brand revenue growth strategies from data, insights and other marker and customer information
Oversees returns & cancellations performance
Owns Ecommerce promotions and assortment decisions. Collaborates with customers and internal teams for effective product assortment, e-shelf merchandising, and promotions and pricing recommendations
Develops, with brand and other MDO leaders, the commercialization programs and yearly planning
Monitors KPIs for customer service and identifies improvement areas

Philadelphia, PA

Senior Manager, Ecommerce

Philadelphia, PA

Schumm LLC

Philadelphia, PA

Senior Manager, Ecommerce

Develop and analyze customer segmentation and purchase behavior to create integrated online and offline marketing strategies and enhance customer relationship management
Establish relationships across all relevant cross-functional teams to influence strategy, secure participation and drive open communication
Manage top-level project plans, incorporating all sub-project tracks, to ensure an accurate view of overall scope and adherence to timeline
Proactively identify and mitigate issues and potential obstacles to successful project implementation
Maintain strong communication with worldwide peers and stake-holders to evaluate impact of strategies, programs and improvements
Formulate and deliver an ecommerce strategy and roadmap within the T-Mobile accessory portfolio that includes existing program optimizations, program enhancements, and new programs
Partner closely with Product Marketing teams on product selection and vendor negotiations to create a strong portfolio strategy

present

Detroit, MI

Senior Manager, Ecommerce Operations

Detroit, MI

Morar LLC

present

Detroit, MI

Senior Manager, Ecommerce Operations

present

Work closely with technical/engineering teams to identify and fix any production issues, as well as identifying investments to continuously improve the quality and efficiency of our payment operations
Manage 3rd party payment provider relationships, including overseeing new service provider identification, negotiation and selection processes. Proactively review existing and potential payment provider relationships to ensure we are getting maximum value from our relationships
Manage overall chargeback rates and prevention programs
Lead the development and management of processes, procedures, tools and systems critical for fraud mitigation to reduce chargebacks and refunds and create revenue opportunities
Partner cross-functionally to continually enhance strong online payments security measures and improve fraud prevention strategies
Work closely with Customer Service teams to ensure accurate and timely resolution to customer impacting billing issues
Develop methodologies to analyze and continually improve payment flow processes and performance

Education Education

Bachelor’s Degree in Business

Colorado State University

Bachelor’s Degree in Business

Skills Skills

Great communicator, creative thinker and problem solver with strong analytical skills
Financial management – ability to develop and maintain a value chain and P&L
Innovation – ability to identify and develop ideas around initiatives, packaging, programming, marketing
An opportunity to do something great for yourself and the world
Data Analysis/interpretation – ability to convert general data and findings into applied insights for business planning
A great work environment that supports growth and development
Strong written and verbal communication skills
Deep knowledge of global online payment methods and billing best practices
Deep knowledge of established and emerging acquisition channels
Strong project management

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15 Senior Manager, Ecommerce resume templates

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Senior Manager, Ecommerce Global Marketing Resume Examples & Samples

Collaborate with key stakeholders to understand business needs, develop and execute website marketing plans that achieve revenue and brand objectives
Create strong site experience that balances global, regional and local goals
Partner with Brand Marketing and Creative to elevate site experience and increase product story telling moments in US and EU ecom sites – Achieve the appropriate balance of commerce and brand
Develop multi‐country executions (for various elements of the marketing mix) per global framework
Inform and optimize site experience based on data analytics
Contribute to brand brief to inform Global content/photography needs
Serve as primary contact with internal creative team, ecom agencies and vendors
Develop and manage the global online Site Marketing Budget, optimizing ROI
Ensure ecom messaging/promos/creative are aligned with Customer/Retail marketing programs and global brand look & feel
Partner with Email Marketing/CRM to ensure positive, consistent and productive customer experience
Work with internal and external partners to manage, coordinate and implement new site functionality, including US site migration to new platform
Partner with Analytics to integrate web personalization, targeting and testing capabilities

Senior Manager, Ecommerce User Experience Resume Examples & Samples

Develop deep understanding of Levis.com and Dockers.com customers globally. Design user experience for a specific area of the Levi.com and Dockers.com global sites (e.g., consumer journey from homepage to product page) which is consistent with our brand, engaging and inspiring for customers, simplifies the site experience and drives increase conversion on our sites
Implement user experience in specific areas of the site. Based on functionality defined by Product Team, develop a flow, look and feel, design, and copy that provide for a simple and easy to navigate user experience. Ensure that design drives conversion. Implement a/b tests to validate and refine design accordingly
Design and lead usability research with consumers to understand their needs and views of our sites. Interpret research and incorporate into ongoing strategies. Understand the competitive environment and identify leading ideas to incorporate into design of our sites. Work with product team on development of new site features and functions. Advise product team on design for usability. Complete designs and wireframes for implementation, partnering with externally agencies when needed. Ensure that all designs meet our standards and are customer focused to drive the highest conversion. Work with wholesale.com customers and serve as an eCommerce subject matter expert to senior wholesale customer leadership to optimize their user experience and drive conversion/sales of Levi's and Dockers products on their sites
Partner with product team and outside agencies to execute the user experience design on our site for all ongoing work
Bachelor's Degree with emphasis in user experience, design, or other relevant fields
7+ years of experience with deep eCommerce experience, experience building and developing a user experience team
Proven ability to partner across functions to develop and execute strategies; ability to collaborate very effectively with both business and technical teams
Ability to build and manage a global rollout team locally and remotely
Strong business acumen and quantitative and analytical problem solving skills
Understanding of all aspects of ecommerce business management
Leader and problem-solver; ability to create structure and provide direction in ambiguous environments; ability to perform in fast-paced, high-pressure settings
Excellent written and verbal communications; highly effective, globally adaptable interpersonal skills; strong formal presentation abilities
Passionate about international business and ecommerce
Ability to rapidly take on expanded responsibilities and broader role as project lifecycle evolves

Senior Manager, Ecommerce Analytics Resume Examples & Samples

Responsible for driving deep-dive web analytics that provides insights into site merchandising, on-site search effectiveness, content spot performance, site navigation success, etc. Standardize these reports in a format that highlights actionable insights and can be shared with key stakeholders
Analyze device-specific (phone, tablet, desktop) behaviors to understand both their similarities and differences and guide optimizations per device based on these findings
Oversee the analytics tag implementation and maintenance to ensure quality of data and robustness of decision-making data
Support ecommerce brand leaders in creating an immediate testing plan to enable continuous optimization of site experience and web metrics
Lead usability testing for all three websites and mobile sites from selecting a partner to presenting results, and prioritizing projects in partnership with the ecommerce brand leaders
Develop the strategic analytics roadmap
Manage the relationships of all analytics vendors and partners
Conduct ad-hoc analyses to answer specific questions from business leaders cross-divisionally
Support streamlining ecommerce marketing reports and KPIs
Bachelor’s degree in Statistics, Business, Marketing, or a related field
5+ years experience in web analytics for ecommerce sites
Proven expertise with enterprise-level digital analytics platforms including Coremetrics and Google Analytics Premium
Strong knowledge of testing platforms including Monetate
Experience with tag management tools
Knowledge of cross-device tracking methodology
Understanding of online marketing tactics such as paid search, seo, re-targeting, etc
Advanced Excel skills
Analytical mind-set with the ability to present clear and actionable results

Senior Manager Ecommerce Marketing Resume Examples & Samples

Develop and execute a strong growth strategy for Europe through scaling online marketing
Lead the European Online Marketing team, including PPC and SEO, Display, Mobile, Affiliates, Email, Social Media as well web strategy
Drive and accelerate online marketing performance, improving conversion rates, scaling visits and conversions while steering on spend/visit and acquisition cost per order
Support the overall business strategy for Europe, liaising closely with the European management team and World Wide team in USA
Expand Online Marketing, develop a strong mobile strategy and grow online Partnerships
Develop a Social Media strategy with primary focus on driving awareness, engagement and ultimately sales as the end goal
Improve our organic search rankings through off and onsite SEO
Manage and improve PPC and Display activities on an ROI-basis
Entrepreneurial spirit and are highly commercial in seeking and closing business opportunities
You are a natural leader that integrates bottom up ideas with overall strategy. You stimulate a ‘test and learn’ mentality in new initiatives, while motivating the team to maximize results in proven activities. You lead by example rather than through rules
You are a trend spotter in digital marketing industry and adapt tactics quickly and successfully
You are highly analytical and metric driven
You are a generalist with main expertise in online marketing, but also a good working knowledge of web operations and e-commerce strategies
Minimum of 10 years relevant experience in a direct to consumer e-commerce environment
Proven track record in Online Marketing in fast growing businesses, with measurable results
Excellent academic credentials
Highly commercial and strong communicator
Proven leadership capacities, with cases of supported growth of subordinates

Senior Manager, Ecommerce Analytics Resume Examples & Samples

Collaborate with business stakeholders to understand relevant goals, targets, and KPIs. Deliver deep-dive analysis that provides insights and recommendations around the conversion funnel, merchandising, navigation, features and functionality, site usability, marketing, device-specific behavior (phone, tablet, desktop), etc
Create reports and dashboards to support business objectives. Help interpret reports into meaningful business conclusions as well as empower business users to use these reports to make data-driven decisions independently
Drive the analytics tag implementation and maintenance to ensure quality of data and robustness of decision-making data. Liaise with IT partners and 3rd party vendors to create requirements, ensure testing is complete, and debug/troubleshoot issues
Support development of the strategic analytics roadmap for e-commerce and own the execution of all e-commerce analytics initiatives
Conduct ad-hoc analysis to answer specific questions from business leaders cross-divisionally
Guide the e-commerce team in creating a testing plan to enable continuous optimization of site experience and web metrics
Provide benchmarks for key metrics by analyzing third party data and industry research
5+ years experience in web analytics for ecommerce sites; brand-side, retail/fashion experience is a must
Strong, hands-on knowledge with Google Tag Manager
Experience with testing platforms including Monetate
Knowledge around marketing attribution models
Ability to work autonomously across different departments and with all levels in the organization through to the executive team
Reliable “go to” personality, results oriented, and proactive. Employs an outstanding work ethic and is a team player
LI-SO1

Senior Manager, Ecommerce & Digital Marketing Resume Examples & Samples

Develop programs and initiatives to increase the transaction rate within shop.siriusxm.com purchase flow
Define the User Experience for shop.siriusxm.com, including the presentation of subscriptions, radios/offers and merchandising strategy
Create customer use cases and to ensure site meets customer needs, eliminates friction and drives volume
Ensure that purchase flow clearly explains subscription purchase requirements in ecommerce flow and associated radio discounts
Define best in class presentation of radio and accessory product catalog, from radio presentation to product comparison grids. Bring knowledge from other categories
Develop and manage digital marketing campaigns to drive new customer acquisition, such as Affiliate Marketing, paid digital display and paid social programs. Program management will include defining the opportunity, leading digital campaign operations (ad trafficking, tagging, reporting, and list management), creative development and campaign optimization to achieve goals
Lead the translation of loose concepts into tactical and actionable project plans
Work effectively with counterparts across SiriusXM (Ecommerce, Product, Marketing, BI, IT, Creative Services) to implement projects, tests and campaigns
Be an expert at interpreting reporting and analytics (from Omniture Site Catalyst, ad servers such as DFA and other sources) to inform decisions and measure results. Report out frequently
Measure success against predefined goals and KPIs
Develop marketing strategy for non-radio merchandise (hats/t-shirts) across SiriusXM, partnering with Programming and other groups for promotion
This position has no supervisory responsibilities
Bachelor's Degree or equivalent relevant experience
3-7+ years in Ecommerce, digital and direct response marketing
Comparable/related industry preferred
Ability to manage multiple projects and constituencies
Ability to work under deadline
Ability to prioritize initiatives and make effective decisions
Strong interpersonal skills and ability to interact and work with staff at all levels
Strong organizational skills and meticulous attention to detail
Experience with analytical reporting tools (preferably Omniture)
Deep understanding of e-commerce software applications and content management systems (e.g. Magento, ATG)

Senior Manager, Ecommerce Resume Examples & Samples

People management and inspiring leadership skills
Strong project management
Innovation – ability to identify and develop ideas around initiatives, packaging, programming, marketing
Digital marketing skills including agency management
Data Analysis/interpretation – ability to convert general data and findings into applied insights for business planning
Financial management – ability to develop and maintain a value chain and P&L
Digital mindset/experience and/or eCommerce experience

Senior Manager, Ecommerce Resume Examples & Samples

10+ years in a leadership position managing an ecommerce site
Deep knowledge of established and emerging acquisition channels
Experience working with ecommerce subscription models
Great communicator, creative thinker and problem solver with strong analytical skills
Thrives in a fast-paced, team-driven environment, and can prioritize and oversee multiple projects at once
Deep knowledge of global online payment methods and billing best practices
Superior project management skills showing a proven track record
Relentless driver for customer satisfaction/advocacy
BA/BS required, MBA or MS highly preferred

Senior Manager, Ecommerce Operations Resume Examples & Samples

Develop and drive our billing and payments strategy and it’s end-to-end delivery and operations to maximize revenue, minimize costs, while delivering an optimal customer payment experience
Work closely with technical/engineering teams to identify and fix any production issues, as well as identifying investments to continuously improve the quality and efficiency of our payment operations
Evaluate and drive enhancements to existing payments platform by defining operational and system requirements to deliver optimal payment solutions to enable business growth
Manage 3rd party payment provider relationships, including overseeing new service provider identification, negotiation and selection processes. Proactively review existing and potential payment provider relationships to ensure we are getting maximum value from our relationships
Drive thought leadership in payments, strategically road-mapping, managing, and executing best-in-class payment service experience and operations
Develop and implement go-to-market plans for new payment features, working with cross-functional groups internally and externally to drive execution. Manage communications and expectations with relevant stakeholders to gain alignment and ensure understanding on new features and functions that may be of benefit
Manage overall chargeback rates and prevention programs
Lead the development and management of processes, procedures, tools and systems critical for fraud mitigation to reduce chargebacks and refunds and create revenue opportunities
Partner cross-functionally to continually enhance strong online payments security measures and improve fraud prevention strategies
Work closely with Customer Service teams to ensure accurate and timely resolution to customer impacting billing issues
Develop methodologies to analyze and continually improve payment flow processes and performance
Refine payment metrics and objectives and ensure KPIs per established service level standards are achieved. Report on performance to all levels of management
Manage day-to-day payment operations team, including direct management responsibilities of a business analyst
Ensure success of daily billing processes
Ensure the business is making use of the most up-to-date and efficient billing tools and methods available to web-based, subscription businesses
Maintain and improve usability of current tools as well as implement new tools to improve payments operations
8-10+ years of demonstrated payments experience with an internet software company or payment processing provider. This position requires a demonstrated ability for maintaining excellent cross-group collaboration and a solid understanding of the planning, organizing, and coordination that is necessary when working under continual deadline constraints and handling multiple projects at once
Experience initiating and driving new business opportunities
Experience aggregating, analyzing and interpreting business data: quantitative and qualitative analysis, financial modeling and business plan presentation
Effective people management and leadership ability
Superior analytical and problem-solving skills with strong attention to detail
Self-motivated, resourceful and possessing a high level of initiative
Strong organization and time-management skills to handle multiple tasks and meet project deadlines
Excellent written and oral communication skills, with ability to manage successful internal and external business partnerships
Ability to succinctly report status on key initiatives and performance to all levels of management
Ability to thrive in a fast-paced, dynamic and deadline-driven environment
Operational technology background or the aptitude to research and learn complex technologies and processes
Flexible enough to work with different technical skill levels and skill sets
Experience with implementing alternate payment methods such as PayPal and Bill-to-Mobile
Knowledge of PCI DSS Compliance
International payments experience is a plus
Proficient in Microsoft Office tools such as Excel and Powerpoint
Prior experience in developing SQL Queries in Microsoft SQL server and with Cognos tools is a plus
4 year BS or BA degree required

Senior Manager, Ecommerce Strategy Resume Examples & Samples

Accountable for leveraging an in-depth understanding of the bilingual eCommerce landscape in Canada to build a business case, strategy and roadmap to establish TCCC as one of the top 3 eCommerce suppliers in Canada. (60%)
Leverage own and established TCCC internal networks to develop best-in-class eCommerce strategy with existing B&M customers eager to drive this channel: Costco, Walmart, and Sobeys etc
Manage pure-play eCommerce partners (i.e. Amazon, Well.ca) to identify route to market, shopper marketing, and, and eCommerce marketing strategy for Canada
Identify local eCommerce B2C partners that offer incremental distribution opportunities for TCCC portfolio and scalable route-to-markets in Canada (Amazon, Well.ca). Negotiate and manage business terms and strategy to pilot, test, and maximize for the Canadian system
Leverage an in-depth understanding of Canadian and global eCommerce logistics to identify sustainable options for future scale, including product, price and pack (e-OPBBC), and use of global/US eCommerce “looks of success” reflective of evolving consumer needs and competitive landscape
Apply existing global Coca-Cola eCommerce evaluations, playbooks, strategies, and toolkits, combined with exploring consumer behavioural patterns as they interact with digital marketing and eCommerce, to create a roadmap for eCommerce excellence in Canada for TCCC
Accountable for aligning on and achieving sales, ROI, and value share goals through eCommerce
Create and manage eCommerce P&L; Establish measurement routines and rigor to steward and track monthly/annual metrics for the eCommerce channel, including opportunities to improve the online experience
Accountable for driving eCommerce leadership as a new capability for the Coca-Cola system in Canada (30%)
Work with the Canadian system to identify a strategy that establishes eCommerce as a competitive advantage for new and existing retail/FSOP customers
Continuous review of analysis, consumer insights, and other relevant data and collaboration with internal and external cross-functional partners to assist with decision making and planning
Active participant in Digital Steering Committee, and act as an eCommerce resource across the Canadian system
Partner with Strategy & Insights to manage eCommerce information collection process and analyze results. Ensure sharing of key learnings and best practices within TCCC Canada system, particularly shopper and consumer marketing. Ensure that we are integrating eCommerce into sales & marketing activity (e.g. customer “multi-channel” plans)
Working with Strategy & Insights Develop perspective on eCommerce industry trends and educate on new trends and opportunities as channel evolves
Accountable for playing an active role in the WEBU, Global and North American eCommerce teams (10%)
Sharing Canadian insights and learning on regular basis with both NA, WEBU, and Global eCommerce teams
Incorporating best-in-class global digital insights and analytics awareness, capabilities and learning across the Canadian TCCC system, including at the ELT and Director level
This role is responsible for tracking the metrics of the eCommerce channel, including revenue, ROI, and value share
This person will be responsible for both written (whitepapers, PowerPoint) and direct communications (meetings) with our senior leaders, partners, and customers stewarding the eCommerce channel and channel innovation
Analysis of new growth opportunities, situation assessments and tracking, reporting and forecasting channel metrics
8 or more years of experience driving digitally-driven businesses with at least 4 years in eCommerce responsibility
Experience working with CPG/FMCG brands and portfolios within the eCommerce channel
Must have proven experience in account management/business development, strategy, operation, as well as client and partnership management in digital/ eCommerce business with revenue responsibility
Must have practical understanding of executional and technical challenges of bilingual eCommerce strategy from multi-lingual market
Proven experience in developing digital/e-business from scratch to launch, with structural and strategic approach to define consumer proposition, business protocol, operation workflow, and tech requirement
5 or more years of Planning / Finance / Consulting experience within the consumer goods/beverages industry
Commercial, financial, and tech savvy
Proven experience in developing a complex business plan and communicating simply across multiple stakeholders (strategy, finance, sales, public affairs, etc
Subject matter expertise: Proven understanding of complexities of eCommerce landscape, technological possibilities to drive progress and value, and the challenge of bilingual marketing within eCommerce
Strategy: Planning experience, strategic thinking
Proven track record for delivering sustainable results
Ability to work independently to deliver results in nebulous environments with little direction
Collaborating with sales teams and other key internal/external stakeholders; effective in influencing wide variety of stakeholders, particularly in influence roles without control over all decisions impacting the work
Effectively communicates & builds relationships at all organizational levels

Senior Manager, Ecommerce Operations Resume Examples & Samples

Innovate: think logically and creatively and find ways to improve the consumer experience through new technology, processes, organizational structure, and tools
Create vision: establish strategy for how Levi should service our consumers and lead a cross functional team to execute on the short-term and long-term recommendations
Multi-task: own and juggle multiple initiatives and priorities to increase sales, improve margin, decrease costs, and get our metrics (Customer Satisfaction, Agent Satisfaction, First Contact Resolution, and Contact Per Order) to target levels
Think analytically: gain greater transparency into data and tracking, and understand consumer and agent behaviors
Manage effectively – working with cross functional teams, vendors, and partners towards operational success and technological success
Make decisions – drive progress forward by being a critical stakeholder and often final decision maker on everything related to customer experience. Drive problem resolution without need for escalation. Have a data-oriented perspective to making decisions
Interested in and constantly thinking about customer service models. Researching and learning new cutting edge technologies by speaking to industry experts and benchmarking with competitors
Conceptualize new initiatives and build business cases for senior management and stakeholders. Work closely with cross functional teams to understand execution of back end and front end. Create the roll out strategy, timeline, and work streams
Refine and reiterate tests and pilots. Deploy solutions globally and project-manage partners to ensure success. Report milestones and escalate issues when necessary
Track metrics and progress closely to report to team. Analyze qualitative and quantitative data to communicate insights to team and management
Leverage consumer insights from various analytics tools to analyze and improve the effectiveness of our customer service organization to drive consumer advocacy, loyalty, and satisfaction
Work with our Director of Consumer Relations to develop call center SOPs for new initiatives and platforms
Glean feedback from the call center and manage issue resolution process. Take a lead role in driving resolutions and managing escalations
Work with email and site content team to update language and information as needed to better serve the consumer
Develop forecasts for call center volume across 3 channels (phone, email, chat)
Monitor/track key KPIs and understand drivers
Collaborate with Director of consumer relations and marketing teams to ensure successful implementation of promotional campaigns and peak readiness
Participate in system change discussions and understand impacts to the customer service organization
Consumer SaaS/Technolgy experience
Proficient in MS Excel, MS Powerpoint
Travel up to 25% required
2+ years’ in customer service operations, product management, finance or consulting
Strong passion for customer experience
Self-motivated, highly organized, detail-oriented, roll-up-sleeves mentality
Ability to effectively communicate information and ideas in written and verbal format, build and maintain relationships as well as the ability to lead/influence in a multifunctional and highly collaborative environment

Senior Manager Ecommerce Resume Examples & Samples

Manages day-to-day planning, scheduling, tracking and reporting for web project-related initiatives. Projects span multiple web sites and brands, sales and operations, both domestic and international
Confidently leads intra-department and external teams to project success, using the most appropriate project management methodology
Plans and discovers (e.g. Requirements gathering)
Executes on the Plan (e.g. Project Control, Issues/Risk Management)
Deploys (e.g. Coordinate the launch of a new website)
Manages relationships with internal "customers" and external vendors
Helps track budget spend
Serves as the logistics liaison to optimize day-to-day order fulfillment to ensure timely and efficient order processing
Facilitates the Quality Assurance process
Acts as the liaison with payment processing vendor Cybersource, fraud management PFSWeb and payment portals BAMS, PayPal, Discover
Manages inventory statuses (ready to ship, in-transit, backorder) and creates best-in-class process and operations for informing consumers
Monitors KPIs for customer service and identifies improvement areas
Oversees returns & cancellations performance
7+ years’ experience in eCommerce operations with increasing leadership responsibilities
Solid understanding of and experience in ecommerce business to resolve issues and problems
Motivated self-starter, process-oriented with high attention to detail
Knowledge of management principles and practices including budgeting, cost estimating, and fiscal management principles and procedures

Senior Manager, Ecommerce Demand Planning Resume Examples & Samples

Clearly communicate and explain complex demand/supply forecasts (inputs, outputs, rationale, gaps) and provide recommendations for next steps
Develop new analytical models for demand/supply forecasts for improved in-stock rates, inventory planning, and systematic forecasting by business segment
Apply solution-oriented approach and integrate strong and clear data analysis and business rationale into sound decision making
Understand the technical requirements of eCommerce customers and work closely with the internal supply chain teams to guide the direction of procurement and fulfillment activities
Acquire, understand, and incorporate customer data, insight and replenishment triggers in the development of the customer SKU-level demand plan
Work with key internal stakeholders to improve supply chain with the latest internal and external information
Manage all aspects related to the 18 month, demand plan for assigned accounts or customer channel groups
Prepare and give detailed data-driven business reviews to team and senior management, focused on continuity of inventory supply and associated impacts
Support the continuous improvement initiatives to refine existing process and tools and to develop the next generation of activities
Collaborate with the Strategic Account Planning and Services team to communicate the impact of demand changes and promotional or placement events on the strategic account relationship and order management activities
Bachelor’s degree in Engineering, Computer Science, Business or a Supply Chain/Operations discipline
6+ years of experience in inventory planning, operations, retail, consulting and/or finance, with a history of owning/driving results
Experience providing direction and/or mentorship to individual contributors – either directly or through influencing skills
Strong quantitative and analytical aptitude, capable of turning raw data into information and insights
Knowledge of Ecommerce demand planning and customer service
Proven track record of managing and executing large projects from start to finish, including project management, data gathering and modeling, problem solving, and communicating recommendations
Experience with forecasting systems: SAP R/3, APO, BW, Demand Solutions, JD Edwards preferred
Experience with major retailer systems: Retail Link or PartnersOnline is a plus
Strong written and verbal communication skills – able to effectively communicate with internal and external partners

Senior Manager, Ecommerce Customer Program Resume Examples & Samples

Lead initiatives and work closely with teams across the organization, including development teams around the world
Work closely with service owners and partner teams to understand product roadmaps and drive overall new product introduction schedules
Collaborate with stakeholder teams to define deliverables, roadmaps, and accompanying documentation for ad-hoc projects and programs
Anticipate bottlenecks, manage risk and escalations, and balance the business needs versus technicalconstraints
Clearly communicate with technical owners, product managers, and upper management
Drive process and tooling improvements to increase visibility, throughput and output quality

Senior Manager Ecommerce Engineering Resume Examples & Samples

Work closely with the Product Manager and other areas of IT for understanding the system’s functional and non-functional requirements
Collaborate with the Product Management in defining the Product Vision
Evolve the existing software system applications and architecture in various areas as needed
Monitor individual employees’ performance
Ensure technical design reviews and code reviews are performed for projects
Embrace, innovate, recommend and apply new technologies as needed
Experience in J2EE technologies and/or Spring frameworks
Strong understanding of the software development cycle
Relevant experience with web services and REST
Willingness to dive into software environments and technical issues
Well organized, good communication and reporting skills

Senior Manager, Ecommerce Sales Resume Examples & Samples

Be the customer champion for all things digital acquisition focused
Set vision and establish goals for the team to support a best-in-class ecommerce experience
Lead the digital team to create friction-free end-to-end customer experiences, from traffic to order to fulfillment
Create and drive an acquisition roadmap that includes existing program optimizations, program enhancements, and new programs
Develop high level business cases to identify opportunities, and prioritize projects needed to drive rapid and exponential growth short and long term
Serve as business owner and subject matter expert (SME) for the Digital acquisition across the organization, for all initiatives that impact the customer lead acquisition experience and conversion
Accountable for business performance monitoring and reporting to Senior Leadership
7+ years eCommerce experience driving top line strategies for large websites
3+ years managing a high-functioning team
Strong business acumen, comfortable with building business cases
Proven experience in creative problem solving
Knowledge of digital technology, processes and trends
Understands and empathetic to customers’ needs
Excellent verbal, written communication and presentation skills
Proven experience with creating, developing, and launching robust ecommerce programs
Business or quantitative degree, or similar
PREFERRED SKILLS/COMPETENCIES

Senior Manager, Ecommerce Resume Examples & Samples

Set vision and establish goals for the team to support a best-in-class digital accessory sales experience
Formulate and deliver an ecommerce strategy and roadmap within the T-Mobile accessory portfolio that includes existing program optimizations, program enhancements, and new programs
Partner closely with Product Marketing teams on product selection and vendor negotiations to create a strong portfolio strategy
Identify opportunities and foster a customer of innovation to inform the product roadmap, and prioritize new initiatives
Serving as business owner and subject matter expert for accessory sales across the organization
8 years Internet B2C commerce, leading business/sales strategies for eCommerce websites, sales forecasting
8 years online and/or e-commerce marketing and effective site merchandizing
6 years directly managing a team and P&L
6 years formal project management, business requirement document creation, business case creation
Intermediate to Advanced Excel (model building, pivot tables, graphing, etc.), Word, Outlook, PowerPoint and Visio
Understanding of web design/development concepts and processes
Intermediate experience in HTML, JavaScript, ASP and XML
E-Commerce Management
Web Strategy Management and Analysis
Merchandise Management
Performance Analysis

Senior Manager, Ecommerce Engineering Resume Examples & Samples

Prior success in leading the development of ATG retail ecommerce solutions is required. Having managed an ATG Commerce Platform Upgrade project a plus
Depth of knowledge in eCommerce systems and the related eco-system
Exceptional technical and non-technical presentation and communication skills
Proven ability to lead a team of highly technical software engineering teams and earn trust of team members and stakeholders
Proven knowledge of application development lifecycle and project management discipline
Significant technical experience as software developer, software development manager, or related role

Senior Manager, Ecommerce Product Management Resume Examples & Samples

Lead conversion programs across all web business channels, including, B2C, B2B and International
Lead the effort to enhance the online customer experience with content and features that reinforces brand persuasion and product scope and ultimately drives increases in conversion and attendance for the Universal Studios Hollywood and Halloween Horror Nights brands
Lead product (tickets, hotels, packages, ancillary) marketing and merchandising strategy for the online ticket stores based on strategic priorities
Be a thought leader and guide development of user-friendly design, including responsive design and other industry best practices in usability and research
Craft and help execute A/B testing plans for the ticket stores
Responsible for reviewing and monitoring competitive websites and trends in ecommerce, their particular specialty area/vertical and website design/functionality. Bring the organization’s attention to new ideas / technologies as they emerge
Passionate about the Internet, social media and emerging technologies for commerce, staying current as digital technology evolves
Opportunity to coach/mentor junior product management staff
Develop standard reporting and analysis dashboards that effectively communicates to senior leadership the results and business impact of e-commerce initiatives
Analyze product performance and customer feedback and respond quickly to diagnose and correct any problems
Intense focus on using data to drive decision-making process on future development and testing
Bachelors Degree in Marketing, Engineering, Communications or other related field
5+ years of experience in ecommerce and/or Product Management for web properties preferably for B2C, B2B and International channels with an emphasis on name brand travel or retail sectors
Experience leading the evolution of an online product development lifecycle over multiple releases
Possess understanding of the best practices for online user experience and interface strategies, site usability and user interface design
Must be conversant in the latest technical standards and best practices in interactive product design and development
Present a successful track record partnering with his/her organization’s information technology organization in the development and launch of websites and user features/functionality
Knowledge of Agile/Scrum product management: running daily stand-ups, sprint planning, lean product testing, etc
Familiarity with content management tools, JIRA (or similar project management tools), and Omniture (or similar digital analytics)
Excellent written and verbal communication skills with experience in developing compelling presentations and presenting to senior management
Positive attitude, team player with professional demeanor
An extraordinary team player that thrives in a fast-paced, high-growth, entrepreneurial environment where quality and speed of decision making and execution are critical

Interim Senior Manager, Ecommerce Resume Examples & Samples

Significant Digital, Online, Media or eCommerce experience (SEO, Paid Search) with experience at manager level or above
BA/BS/Bachelor's Degree or experience in lieu thereof
Team management skills and experience
Experience maintaining internal or external customer relationships and satisfaction
Experience analyzing data and presenting the findings to internal and/or external customers

Senior Manager Ecommerce Resume Examples & Samples

Analyze consumer needs, and competitive offerings to create strategy and provide direction on best practices and emerging trends in relation to Ecommerce capabilities
Create and own the business case for ecommerce initiatives and advocate for these initiatives to be incorporated into the global product roadmap
Create strategies and initiatives around driving traffic to site, and increasing conversion rates and average order size
Responsible for management of Ecommerce vendors, including 3 PL. Manages workflows and looks for process efficiencies
Develop, maintain and communicate site update schedules and processes
Work in partnership with Marketing on all electronic marketing efforts: electronic direct mail, banner ads, PPC, SEO, Social Media
Coordinate site launches and/or traffic-driving events with appropriate partners
Manage the timely deployment of all e-marketing and merchandising campaign content on the web site
Responsible for managing Ecommerce projects and budgets to ensure timeliness and on-budget delivery
Owns P&L and sales plan, working closely with Managing Director, LSA Ecommerce Leadership
Participate in testing of product, content, campaign and promotion updates to the web site
Ensure consistent branding, image and content delivery across the website and maintain accuracy of product descriptions and pricing
Maximize site performance and enhance the consumer online shopping experience by leading the planning, scheduling, deployment, execution, and maintenance of all site content
Manage and report on all aspects of Web analytics including preparation and distribution of website performance reports as required
Work independently to develop creative solutions to challenges
Ownership of the successful ongoing operation, presence, and effectiveness of the website while enhancing the customer’s shopping experience
Effectively manage and develop cross-functional department and matrix staff, providing for coaching and professional development opportunities as appropriate and as it pertains to online ecommerce
Maintain a positive attitude and make a valuable contribution towards maintaining LSC culture of passion, innovation and sustainability
Other duties and/or special projects as assigned

Senior Manager, Ecommerce Engineering Resume Examples & Samples

Maintain a high-level understanding of dependencies that could lead to scheduling risks
Recruit and hire new associates. Provide supervision for direct reports including hired services contractors. Establish individual performance goals, review performance against goals and provide coaching for associate development. Plan and recommend salary increases, as appropriate
Provide management with analysis of current applications and systems processes. Make recommendations to management on opportunities to apply systems technology to improve business process
Provide input into the long-range plans which may include requirements for hardware, software, and/or technical resources while protect current investments. Communicate with the business or other technology departments as it relates to these requirements
Work closely with the executive team to develop a software roadmap for future features and improvements

Senior Manager Ecommerce Merchandising Resume Examples & Samples

Responsible for range architecture and selection of ‘what product the consumer sees’ for the special events
Internal alignment & coordination with key stakeholders to ensure timely POs submission and efficiently launch products
Manage merchandizing operations: to follow up on the ARRIVAL of the stock, and manage MARKDOWN
Deliver financial and range efficiency targets i.e OTB, net sales, Sell-through, category shares, Stock-turn, and Net margin targets
Win on 4 KEY DAYS with competitive offer, price and availability
Document all activations by monitoring results vs Objectives/KPI with support of Business intelligence team
Minimum 7+ year experience in product marketing, range management & merchandising preferably with a background in sporting goods
A Bachelor’s or Master’s degree in business, marketing, or related field

Senior Manager Ecommerce Resume Examples & Samples

Undergraduate or Master’s in business, marketing or a related discipline
8-10 years’ experience with demonstrated track record in Email and Digital Marketing including strategy, campaign planning and management, and implementation
Strong Email and Text/SMS analytical skills; proven ability to compile, analyze and leverage performance data to identify new opportunities and optimize current campaigns
Ability to identify and resolve issues; understanding root causes, ideating solutions, and partnering with cross-functional team members
Strong communication, collaboration, and leadership skills
Experience leading, inspiring and developing direct and indirect team members
Advanced proficiency with Microsoft Office Applications (i.e. Excel, Word, Outlook, Powerpoint)
Experience with enterprise Email Service Providers (i.e. Responsys, ExactTarget, SilverPop, etc.)
Experience with enterprise Ratings & Reviews Providers (i.e. Bazaarvoice, Power Reviews, etc.)

Senior Manager Ecommerce Enterprise Analytics Resume Examples & Samples

Provides on-going strategic insights and thought leadership based on industry, customer, shopper and marketplace trends to support the category strategy
Subject-matter-expertise to lead, communicate and execute world-class web measurement strategies, ensuring it evolves over time to reflect the changing needs of the business
Development and implementation of effective weekly, monthly Enterprise eCommerce reporting that provides clear visibility to on-going performance
Implementation and on-going production of a standard set of dashboards and scorecard reports with actionable KPIs and publish on regular basis from Daily to Monthly depending on agreed SLAs with business organizations
Expert at identifying trends in data, drawing conclusions and making actionable recommendations to key stakeholders within the organization
Provide analytic leadership including, but not limited to, business case support and strategy, business level productivity and sales results, annual plan & forecast
Lead team to develop and ensure data quality, document digital insights processes and procedures required by governance, risk and security standards and policies as well as act as the analytics liaison with IT
6+ years of direct and hands-on eCommerce and analytics experience providing solutions in a large global company
Experience with Business Intelligence & reporting tools such as Tableau, Qlik, Power BI, Business objects or Cognos is an asset
Advanced skills with all Microsoft Office Software for the creation of effective management reports, presentations, dashboards, scorecards visualizations and analysis
Proven leadership skills with a track record of developing web analytics knowledge amongst team members and in collaboration with the business

Senior Manager, Ecommerce Delivery Resume Examples & Samples

Execute the end-to-end Ecommerce digital shelf content strategy and delivery plan
Collaborate with internal teams as well as with 3rd parties to deliver best-in-class digital shelf execution, including content, assets, and specifications for products on various retailer websites
Own the end-to-end quality assurance and validation of digital content, and lead the development of business processes and solutions around product catalogs and content management
Partner with Ecommerce Production team members to provide input and requirements when identifying digital shelf tools/needs
Implement content governance workflows and approvals in local markets as well as globally across the enterprise
Create and maintain Enhanced Content for retailer websites
Oversee a team of 5-8 associates on the digital delivery team
6 - 8 years of experience leading the development and execution of content strategy, including development of copy, photography, video, rich media, landing pages, etc
Hands-on experience working with Digital Shelf (Product List, Product Detail) pages on retailer websites including but not limited to Amazon.com, Target.com and Walmart.com
Detail-oriented and deadline focused with an intense attention to detail both in project-based requirements as well as digital shelf content
Experience working with cross-functional teams (Sales, Trade Marketing, Brand Marketing, Retail Customers, Ecommerce)
Proven experience managing a team at varying levels of work
Interpersonal savvy; an ability to effectively work with and connect with all levels of employees across multiple functions and geographies
Strong project planning, tracking & organizing skills
Takes initiative & brings impeccable follow-up skills
Demonstrated ability to lead multiple activities and assignments simultaneously
BS/BA or University degree in Business or similar field

Senior Manager Ecommerce Fulfillment Resume Examples & Samples

Alignment with Merchandising, Planning, and other QVC departments in the policies, process, and guidelines for Drop Ship
Support and evolution of QVC’s business processes in the administration of inventory, order status, fulfillment, and visibility
Leadership in the framework for Vendor Compliance with regard to Drop Ship, including requirements, scorecards, and corrective actions
Direction of the technical lifecycle for the tools, reporting and applications used in the administration of the Drop Ship business
Governance of the metrics and measures for success in the accurate, timely, and cost-effective fulfillment of Drop Ship orders to QVC customers
Establishment of the alignment and effective utilization of staff in Drop Ship fulfillment, and in parallel QVC initiatives that may make use of the team
Integration of the team in the decision-making, planning and evaluation of QVC’s fulfillment business
Growth and development of employees in a culture of informed, self-directed decision-making, accountability and focus on the customer
Participate in and sponsor technical and business process initiatives and projects with internal and external IT and project management partners
Interface with Merchandising, Vendors, Planning, and US Commerce in strategies, planning, and performance for the Drop Ship business

Senior Manager, Ecommerce Catalog Operations Resume Examples & Samples

Maintain the health of Airgas.com product offering: images, logos, copy, rich content, category icons, data schemas, etc., leading a team of product data specialists
Implement and manage the rules that support adding the products that align with our merchandising brand strategy
Manage and maintain: product records in a manufacturer/product brand hierarchy; product families; available alternate unit of measures (UOM); product accessories; material substitutes to manage the product lifecycle; comparable product(s) to facilitate consumer choice at the point of purchase
Work with Data Standards on product records (i.e., stock status, distribution chain status, tier status, noun code, product hierarchy, material status, etc.) to proactively manage customer expectations
Load external data (revenue, orders, ratings, status date change, etc.) that will be used to drive customer sort options
Manage the product data attributes necessary to facilitate customer personalization (e.g., industry segment/sub segment, spend level, etc.) working with other members of the team
Add and remove products to customer catalogs as necessary and work with IT to automate management
Work with the Marketing and Creative groups on promotional campaigns and other online marketing activities and with the Catalog group to ensure a multichannel customer experience as it relates to product discoverability
Work with and manage third party suppliers as necessary for fixed-time projects that require scale for adding/managing product content records
Use site analytics to make improvement recommendations to product detail pages (PDP)
Manage the Product Cockpit module in hybris and other hybris modules as needed
Build and maintain a relationship with Airgas IT and Web Operations so platform needs and enhancements get proper representation at prioritization review meetings
BA/BS required. Master’s degree or MBA preferred
Strong technological background is critical for success in this position. This role will work closely with IT, Data Standards, Product Management and supplier partners to leverage eCommerce technology and will agree on strategic decisions necessary to achieve a critical departmental goal: automate the delivery of product content into our platforms: hybris, Endeca, Certona, etc
Collaborate with internal/external teams on all content, images, copy and product data; develop processes and SOPs to enhance workflow and tracking capabilities
Previous management experience required
Directly lead and coach a combination of full-time employees and full-time contractors; participate in the hiring and interviewing process for open positions within the team ensuring that the most qualified candidates are selected
Ability to multitask, adapt to changing priorities, be decisive under ambiguity, and meet tight deadlines
Strong interpersonal skills and ability to effectively communicate rationale and needed courses of action to engage diverse audiences
Demonstrated strength in structured and logical thinking, problem solving, issue resolution, and attention to detail

Senior Manager, Ecommerce Merchandising Resume Examples & Samples

Work with Product Management and other members of the Merchandising team to prioritize key categories and products, fill gaps in our product assortment, provide a perspective on customer demand and look for opportunities to help key suppliers growth their businesses
Develop product selections that will be promoted (off-site and on-site) based on opportunity assessment and targeting criteria guidance provided by the Marketing group; proactively recommend product collections based on customer buying behaviors to the Digital Marketing and Digital Channel Management team for outbound initiatives
Implement product selection strategy/rules to ensure optimum product mix and assortment based on categories necessary for coverage and industries served
Develop journey maps for identified users via personas to ensure a positive experience throughout the journey; understand and leverage the collected everyday nuances and details of how our customers use our products/services
Lead the design and implementation of key category pages using hybris WCMS and Oracle Endeca Experience Manager to establish the desirable customer's path to purchase. This includes guided navigation/browse, search (SKU and keyword phrases) and any aims used by a customer to find products. Utilize customer search data and field input to constantly improve the relevancy of customer search results. This includes stop words, DYM suggestions, keyword redirects, stemming, thesaurus, and dictionary entries
Update search logic prioritization in hybris management console and relevancy rank assignments in Oracle Endeca Ranking Evaluator Toolbox as necessary to improve the search experience
Manage our boost/bury strategy and implementation plan based on internal merchandising strategies and customer purchase behavior
Develop and deploy satisfactory “no results found” landing pages that assist the customer in finding an alternate product while maintaining a good experience
Work with the Strategy team to deploy customer sort options in Oracle Endeca Experience Manager; manage default sort assignment across product categories as part of ongoing optimizations
Build and manage evergreen manufacturer presences (sites and/or landing pages) for parent/child brand hierarchies that promote their reason for being and showcase featured products and content
Analyze enterprise-wide product performance by month to identify key categories and products that drive demand and customer acquisition; measure product placement effectiveness through customer traffic, online customer behavior, and purchase data to identify user tendencies, prioritize, and implement improvements to achieve customer selection and purchase goals
Work with Telesales, Catalog, and Marketing teams to optimize efforts and present a unified storefront to the customer; work with the PDS Group to update product content records as necessary to improve search relevance; work with the Content team to allow customers to start their purchase journey from content pages; work with the Strategy and IT teams to fully exploit the functionality available in Oracle Endeca Experience Manager and with the Creative team to develop templates and assets necessary to deploy site commerce pages
Drive continuous customer experience improvements working with Strategy and Creative to ask the question, "is this a satisfying buying experience?"
Lead the A/B test and learn behavior of the Merchandising Department leveraging analytics tools (Optimizely as an example) to continually iterate and evolve
Minimum 8+ years merchandising, or e-commerce related experience
Website content management systems and e-commerce tools experience (i.e., Hybris, Endeca, Optimizely) preferred, but will train the successful applicant
Strong Microsoft Office skills (especially Access and Excel) required
Deep understanding of consumer behavior combined with creativity and nimbleness to deal with complexity and to identify potential solutions to improve the customer experience
Ability to track and analyze web site performance (i.e., Google Analytics, Adobe Analytics experience preferred); ability to prioritize multiple tasks while effectively meeting deadlines
Translates the big picture into clear, compelling goals and expected outcomes; strategically creative thinker
Has collaborated with Web development teams; has developed/written clear business requirements including wireframes and UX input/direction
Ability to deal with ambiguity and be decisive to make recommendations when called upon
Highly organized, focused, process-oriented, and possesses great attention to detail
Strong analytical, communication & interpersonal skills, verbal & written
Produces excellent presentation material that enhances ability of audience to understand and act upon information
Demonstrated leadership ability and intellectual curiosity

Senior Manager, Ecommerce Production Support Resume Examples & Samples

Oversee and coordinate level 2 and 3 support of our eCommerce web sites
Oversee and coordinate support of our content management systems
Oversee and coordinate support of our enterprise services
Coordinate periodic (currently monthly) releases of those products with our brand partners
Proactively monitor the production environment and configure dashboards to facilitate monitoring by our executives and technical leaders
Manage relationships and coordinate work between different teams in multiple locations
Maintain appropriate disaster-recovery and business continuity plans for all systems owned by the eCommerce organization
Drive continuous improvement in our support practice
Respond with a high sense of urgency when we have an outage; act as the point of contact for problem resolution and communicate status with leadership
Attract, select and retain critical talent for the team
Provide clear, specific goals to the team and communicate performance feedback regularly through 1-1 meetings and performance reviews
Coach team members in key job-related skills
Work as a member of the engineering leadership team in reducing our time-to-market and increasing the quality of our deliveries
Coach our development teams on producing a supportable product
Bachelor's degree in Information Technology, related field or equivalent experience
Typically requires minimum of 10 + years of related work experience
3-5 years' experience managing a complex production support environment
Proficiency working in a complex technical environment
Demonstrated leadership experience
Technical knowledge of Web Application or SaaS technologies
LI-LT

Senior Manager, Ecommerce Analytics Resume Examples & Samples

Partner with key stakeholders to identify online consumer insights through definition of KPIs, web metrics capabilities and reporting
Support the analytic needs of the business units by analyzing web traffic using clickstream tools such as Google Analytics, Omniture etc. as well as the use of standard BI tools, such as Qlik or Tableau, to produce reports relating to outcomes
Create holistic reports and dashboards by pulling data from different data sources and websites to provide reporting and insights to key stakeholders
Provide monthly/quarterly deep dive analysis of the eCommerce business. Provide a holistic summary of performance and takeaways that take into consideration device types, marketing programs, merchandising strategies, and site promotions. Summarize and present findings to applicable management levels
Lead in the creation and completion of multivariate and A/B testing documents, from hypothesis creation to influencing creative to identifying success metrics and post-test analysis
Exhibit a high level of expertise in driving the data strategy across multiple consumer touch points (websites, surveys, testing, CRM systems, market research, etc.)
Derive insights from consumer and transactional data to measure and affect consumer loyalty and lifetime value
Partner outside the business units and outside the company to ensure that best practices in metrics and decision making are being exposed to the BU management and core website decision makers
Execute ad-hoc site performance, content and navigation analysis to identify areas of opportunities for optimization
Manage small team of analysts to support multiple business units. Identify and communicate specific personal and team growth goals
Work effectively both independently and as a member of a cross functional team
6+ years of direct and hands-on experience working within analytics, digital or related field
2+ years of experience in advanced web analytics methodologies such as experimentation and testing, competitive analysis and market research
1+ year experience measuring success of SEM (Search Engine Marketing) /PPC (Pay Per Click), SEO and Media campaigns / efforts
Demonstrated strength in leading web analytics, business reporting, digital analytics strategies
Strengths in structured and logical thinking, problem solving, issue resolution, and attention to detail
Ability to generate insight from complex analytics and make digestible to the masses
Curiosity and entrepreneurial with the ability to set a vision, orchestrate a process to execute on that plan and influence and inspire others
Ability to collaborate broadly with flexible, positive attitude, excellent communication and ability to get results
Hands-on experience on web analytics tools (Google Analytics, Webtrends, Omniture, Core Metrics), Voice of customer tools (Foresee, Opinion Lab), Tag Management System (Adobe DTM, Tealium), BI/Analytics Tools (Qlik, Tableau, SAS), Data manipulation tools (SQL)
Expertise in Microsoft Excel and PowerPoint
Experience within a direct to consumer business in a similar industry is preferred
Strong critical thinking skills
Bachelor’s degree is required preferably in Computer Science, Information Technology, Analytics, Mathematics or other related fields. Master’s degree preferred

Senior Manager Ecommerce Analytics & Business Optimization Resume Examples & Samples

Perform detailed analysis, identify opportunities and provide clear business insights and recommendations to help drive the business and improve the customer experience
Own A/B and Multi-variant testing strategy and execution
Ability to mentor and train across business functions and levels in analytics and measurement
Support the tagging process for all digital assets with support from third party vendors on an ongoing basis
Plan, manage and measure digital analytic strategy to optimize customer behavior and drive incremental traffic, sales and profits across Sally Beauty eCommerce properties
Ability to interpret data from a variety of sources including our web analytic application, order processing system, customer database, email service provider, online survey application, and ad server into meaningful insight
Omniture and Google Analytics experience strongly preferred
Should have an understanding of how each tool works and be able to perform basic trouble shooting
Should be able to lead discussions related to reporting, dashboards and tagging, and guide the agencies appropriately
Demonstrates initiative, self-reliance and a strong sense of urgency. Starts work quickly, demanding the highest possible quality of execution while constantly improving personal standards of performance
Enthusiasm for change and continuous improvement
Demonstrated problem solving ability, including strong conceptual and analytical skills and ability to turn findings into executable plans
Need to be an excellent communicator in both written and oral formats for a wide range of audiences. Strong writing skills and the ability to provide strong rationales for courses of action will be required
Strong understanding of statistics and experimental design
Excellent project management and prioritization skills with a clear focus on results

Senior Manager, Ecommerce Operations Resume Examples & Samples

Own North America P&L for customer service operations, including call center volume forecast and cost management
Manage customer service vendor relationship
Own FAQs and other static site content
Own customer service peak readiness through working with Operations, IT, and Marketing teams to ensure successful implementation of promotional campaigns and call center staffing
Interested in and constantly thinking about customer service models
Research and learn new cutting edge technologies by speaking to industry experts and benchmarking with competitors
Conceptualize new initiatives and build business cases for senior management and stakeholders such as agent sales incentive programs, chat service enhancements etc
Work closely with cross functional teams to understand technical execution of back end and front end
Create roll out strategy, timeline and work streams
Leverage consumer insights gleaned from analyzing KPIs improving the effectiveness of our Customer Service organization in turn driving consumer advocacy, loyalty and satisfaction
Work with Product Managers to develop call center agent templates and SOPs for new initiatives and platforms
Manage issue resolution process for call centers and customer experience, driving resolutions and managing escalations
4+ years experience in Customer Service Operations, Ecommerce Operations, Product Management or Finance
Consumer SaaS/Technology experience
Excellent Excel and Powerpoint skills

Senior Manager, Ecommerce Resume Examples & Samples

Through the use of Scrum-like methodology, partner with cross-functional teams, including Merchandising, Marketing, and Creative, to develop quarterly campaign and category-specific business plans, strategies and tactics that will drive sales, gross margin, and customer satisfaction
4) Develop a highly digital, proficient team
Develop internal partnerships related to E-commerce growth opportunities, including merchandising, customer acquisition, email lifecycle, CRM, marketing, and digital product owners, in order to create new digital marketing opportunities and programs that will generate user engagement and incremental revenue
Lead, coach, and develop the E-commerce graphic, content, and merchandise team to achieve short-term objectives and sustain customer and business results
Responsible for employee engagement, development, and for ensuring that each employee has current development and succession plans in place
5) Stimulate and introduce innovation and creativity
Champion online customer experience, and an understanding of online Customer behaviour, ensuring brand alignment with brand guide
Work with Marketing and Creative to identify online merchandising themes (trends, lookbooks, gift shop, personas, landing page, contest, etc.) that will serve as feature/hero stories and ensure the production of digital assets working as per the seasonal calendar
Partner with Planning and Merchandising to craft the strategic direction of E-commerce promotions and initiatives in close alignment with holistic retail marketing plan
Build an online merchandising experience through content/imagery/graphics for all launches, product movement, and day-to-day optimization that enhances the brand and drives conversion
University degree in Business, Marketing or E-commerce
Six (6) to ten (10) years of E-commerce, digital or online marketing experience; Experience in a web agency or fashion retail company (an asset)
Passion for and solid knowledge of the omni-channel landscape (retail, E-commerce and mobile)
General knowledge and understanding of SEM, SEO, social media, affiliate, display advertising channels and their metrics
Understanding of audience-building strategies
Superior analytical skills, using web analytics packages such as Google Analytics is essential
Successful track record for high volume E-commerce growth and bottom line results
Proven experience in building, developing, and managing a North American E-commerce business
Great attitude, a strong team player who is capable of driving consensus and buy-in across a broad array of stakeholders, including the leadership team, with an exceptional ability to develop and enhance cooperative and productive working relationships
Skilled problem solver and ability to adapt to the frequently changing needs of the business
Good time management, negotiation and organizational skills, with ability to multi-task
Flexible, with the ability to prioritize and make good decisions
Creative thinking and problem-solving skills with the ability to thrive in a fast-paced environment and to oversee multiple projects at once
Experience leading a multi-disciplinary team of high-performing individuals
Proven ability to influence Executives and decision makers
Bilingual (English and French) with strong written and verbal communication skills
Direct and indirect supervision of 6 to 10 people

Senior Manager, Ecommerce Resume Examples & Samples

Work with the ecommerce and marketing teams and supporting vendors on initiatives promoting the ecommerce sites and other direct marketing efforts, including customer loyalty programs
Develop advanced analytical solutions to formulate insights across all e-commerce properties, ensure tracking, reporting and analytics are functioning optimally
Develop best practices approach for analyzing user behavior on our websites including gathering and analyzing data to identify key performance indicators (KPI’s), understand online traffic patterns, segment customer behaviors and prioritize site issues resulting in improved website performance
Integrate with reporting team and evolve daily/weekly/monthly Web Traffic Reports
Communicate data with internal and vendor partner teams to facilitate integrated marketing campaigns
Manage daily activities of all search engine marketing (SEM), and and affiliate vendor partners
Coordinate with promotional team/calendar. Ensure timely execution of marketing campaigns and promotional activities through all online channels (web site, search, affiliate, SEM, Display)
Work with team members to grow the company's email lists as well as optimizing the websites
Influence guest shopping behavior to increase items per order, recency, and frequency, with the overall objective of increasing customer lifetime value
Work with marketing and creative services in developing and executing promotional and transactional campaigns for Spirit and Spencer’s as it relates all SEM and Affiliate programs
Proven track record of driving qualified traffic to e-commerce websites
Experience working with complex data as well as developing “big picture' strategy
Demonstrated ability to manage a budget and communicate trends/projections for A/S, ROAS and/or ROI
Knowledge of SEM and analytic softwares including AdWords, Google Analytics, Omniture, BING Ad Center and Gemini (or similar programs)
Microsoft programs such as Access, Excel, Word, PowerPoint and Outlook. Experience with web analytics tools (Omniture, CoreMetrics, Visual Sciences, HTML, and Social Media)
Self starter with the ability to work both independently and as team member