Project Manager, Services Resume Samples
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Project Manager, Services Resume Samples
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VG
V Green
Vincent
Green
755 Halvorson Parks
Chicago
IL
+1 (555) 946 5446
755 Halvorson Parks
Chicago
IL
Phone
p
+1 (555) 946 5446
Experience
Experience
Dallas, TX
Project Manager, Field Services
Dallas, TX
Ruecker-Green
Dallas, TX
Project Manager, Field Services
- Investigating the gaps in the current business processes and developing remediation plans to rectify them
- Acting as the Project Lead /Field Service Operation Analyst for Field Project Delivery
- Acting as the Project Manager/Business Analyst for Project Delivery
- Leading the impact assessment for Field Services
- Partnering with Field teams and Bell technology and system groups to ensure processes, new products, services and technologies related to project delivery are managed and implemented flawlessly
- Investigating the gaps in the current business processes and develop a remediation plan to rectify them
- Partnering with field teams and project, process, system and technology groups to ensure processes, new products, services and technologies related to project delivery are managed and implemented flawlessly
New York, NY
Project Manager, Professional Services
New York, NY
Sawayn, Schmitt and Pagac
New York, NY
Project Manager, Professional Services
- Management of project scope change through defined project change management processes
- Provide project oversight, leadership, and customer relationship management
- Manage documentation (e.g. project plans and templates, new/updated processes, checklists or work breakdowns)
- Manage changes to project scope, through a formal change management policy
- Develops and manages project lifecycles up to and including successful handoff of issues to the Customer Support organization
- Management of project delivery according to approved project plans, objectives, budgets and document progress
- Stakeholder management – through active involvement and regular communication with key stakeholders
present
New York, NY
Project Manager for Business Services
New York, NY
Beahan LLC
present
New York, NY
Project Manager for Business Services
present
- Develop change management plan with HR and key stakeholders. Take active role in the communication plan
- Provide visibility on the execution of the consolidated project portfolio for senior management
- Report on transfer project adherence to plan and operational performance with key performance indicators (KPI)
- Develop detail plans for each transfer initiative, together with the Functions and the Shared Service Centers (SSC)
- Support the definition of Statement of Work (SOW) and Service Level Agreement (SLA) for each transfer
- Document project risks and develop mitigation plan
- Develop and take ownership of the governance to deliver the projects
Education
Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Indiana University
Bachelor’s Degree in Business
Skills
Skills
- Able to get on with all levels of people and a good influencer
- Strong analytical as well as organizational skills with an ability to manage competing client demands
- PMI/PRINCE certification (or equivalent) highly desirable
- Intimate knowledge of change management, risk management, setting up and initiating projects
- Proven track record experience in introducing PM standards to improve internal processes and delivery quality
- Literate (able to write credible documents) and numerate (confident with calculating costs and margins)
- Experience managing/leading projects involving the deployment of core VMware virtualization products
- Has a technical appreciation and is “hands on”
- Use of formal project management tools (e.g., MS-Project, Visio, etc.)
- Previous experience in a client facing consulting role delivering virtualization services will be advantageous
15 Project Manager, Services resume templates
Read our complete resume writing guides
1
Project Manager Call Centre End User Services Resume Examples & Samples
- Acts as Product Manager in delivering the product services to the clients
- Reviewing gaps in product provision or overlaps that offer retirement opportunity
- Work with partners in the data collection for the product definition
- Involved in product launch business case development (demand, value, price, cost)
- Work with the Product Communications team in the marketing and comms strategy by product, by customer segment (not line of business)
- Be fully engaged in the request management processes, mechanism and presentation (Product Catalog)
- Involved in the product benchmarking (cost, quality, capability, etc.)
- Assist in new product launch strategy, pilot take up and feedback
- Participate and contribute to the Contact Center Services programs and roadmap, partner with CATE & the Operations and integrations teams on the product upgrades or rollouts
- Seek for continuous improvement in the product service level targets and offerings, including gathering of clients feedback
- Development of product roadmaps and drive uptake of new products / components
- Good balance of business and technical skills – customer centric
- Strong understanding of technology and industry trends in the contact center/enterprise voice arena
- Strong technical understanding of Infrastructure platforms and products
- Strong understanding of IT economics
- Ability to effectively communicate to internal clients through all available mediums (verbal, listening, writing, presenting)
- Strong Financial/Technology/Business Financial knowledge
- Demonstrate success in managing deliverables within aggressive timeframes; ability to cope under strict time restraints
- Demonstrate project management experience and detailed knowledge of products, risks, processes, and client base
- Working knowledge of Citigroup, the financial services industry and financial products
- Proficiency in Word, PowerPoint, Excel, Outlook
2
Project Manager, Securities Services Resume Examples & Samples
- Cover key products such as Fund Services (Trade matching, confirmation, settlement, clearing, etc)
- Managing risk, governance, quality assurance, issue resolution, reporting of projects
- Prepare steering and working committee papers and contribute / facilitate BNP Committees
- Contribute to establishing and implementing sound project methodology for the Business Implementations area
- Contribute to building a strong customer service culture for all transition programs
- Ensure resolution of project issues, risks and manage appropriate escalation processes, throughout all phases of project delivery
- Lead workshops with stakeholders, clients and external vendors to clarify current processes and future business requirements
3
Project Manager, Field Services Resume Examples & Samples
- Acting as the Project Lead /Field Service Operation Analyst for Field Project Delivery
- Partnering with field teams and project, process, system and technology groups to ensure processes, new products, services and technologies related to project delivery are managed and implemented flawlessly
- Investigating the gaps in the current business processes and developing remediation plans to rectify them
- Adhering to the Field governance process to obtain appropriate stakeholder sign-off during project life cycle
- Creating a Project delivery plan to ensure that all partners and stakeholders are informed of the progress of all deliverables
- Complete all required project delivery documentation
- Strong written / spoken skills in English
- A working background in Business Field Operations, more precisely in the ORS/Data/IP, Business Voice and DSL markets
- Working knowledge of Field Systems used such as: FWFM, WACS, Action, SAP Portal, TIMng, FSOS, ESPP, COPS,IPACT, EOM, TBS
- Understanding of Business ORS, Voice, DSL, Data and IP products and services
- Proven analytical / problem solving ability with exceptional attention to details
- Bilingual (English/French)
- Business Analyst experience is an asset
- Project Management Professional or equivalent experience
- MS Office skills, particular excellence in Excel & PowerPoint
- Working background in Business Field Operations
4
Project Manager, Field Services Resume Examples & Samples
- Acting as the Project Manager/Business Analyst for Project Delivery
- Leading the impact assessment for Field Services
- Partnering with Field teams and Bell technology and system groups to ensure processes, new products, services and technologies related to project delivery are managed and implemented flawlessly
- Investigating the gaps in the current business processes and develop a remediation plan to rectify them
- Following the Field Services governance process to obtain appropriate stakeholder sign-off during project life cycle
- Creating a communication plan to ensure that all stakeholders are informed of the progress of all deliverables
- Previous project management or business analyst experience
- Experience creating assessments and business cases
- A working knowledge of Bell Technical Solutions
- A working knowledge of Residential and Business Provisioning and Assurance systems including: TMI, ACUT, TIM, Lantern, and Webcare
- Understanding of Voice, Internet and TV products and services
- MS Office skills, with advanced level in Excel & PowerPoint
5
Project Manager, Trial Balance Services Resume Examples & Samples
- Enhance current controls, implement system enhancements to deliver quantifiable effectiveness and efficiency benefits
- Take an active role in implementation of new projects and initiatives
- Bachelor’s Degree in Business Administration, Finance or equivalent
- A minimum of 5-7 years related business analyst and/or project management experience – Ideally within the financial services industry, preferably within a Product Control environment
- Excellent conceptual and analytical skills
- Fluency in English; both oral and written
- Certification in Lean and/or Six Sigma, working knowledge of "Lean 5 lenses", an advantage
- Strong knowledge of financial products and accounting standards (IFRS/GAAP) preferred
6
Project Manager, Global Distribution Services Resume Examples & Samples
- Creates and maintains project plans based upon Project Management Institute (PMI) and New Balance project methodology, project objectives, scope, resource commitments and costs. Ensures that all key project activities are included in the plans with identified dependencies, time estimates and resource requirements. Ensures that all project team members input is taken into consideration in the development of project plans
- Ensures that the project plans are accurate based upon changes in project scope, task definition, resource estimates, actual levels of effort and activity completions. Provide project status and management reporting at the detailed project task activity level, as well as milestone and major activity levels to all team members and senior management executives
- Utilize project management tools (such as MS Project and SharePoint) in support of project activity, issue, risk, change request and decision tracking. Identify staffing and project issues in a timely manner. Work with the project’s program management team to resolve issues. Review and manage project deliverables for quality, accuracy and timeliness
- Performs business analysis activities that include reviewing existing business processes and business requirements and offering alternative business processes and requirements that may be more cost effective and lead to improved productivity
- Provide application support for existing applications that includes troubleshooting production issues, coordinating responses to production issues, acting as liaison between business, technical staff and/or vendor, and performing post-mortem analyses
- Maintain files and database on existing and potential 3PL partners around the world that includes all pertinent information that is relevant for the global area businesses
- Coordinate and manage bids for 3PL contracts, leases and equipment purchases
- Prepares and manages RFPs. Works with shareholders to utilize standard templates that can be adjusted for each individual request
- Works with the New Balance legal department to develop standard NB legal templates that can be used as a base for contracts with potential vendors
- Gathers and maintains database regarding NB distribution network that depicts each market by size, costs, contract expiration, lease expiration, staffing, metrics etc
- Coordinate end-user training needs, identify the list of end-users requiring training type of training and work with the project team members to develop and manage a comprehensive training plan. Develop training metrics to monitor effectiveness of training activities. Develop appropriate certification programs by role to ensure proper education
- Coordinate the scheduling of meetings, meeting notes distribution, file repository maintenance and project related logistics
- Perform other duties as necessary and appropriate
- BS degree in Business or Supply Chain or equivalent plus eight to ten years of experience in project management roles
- Proficiency in project management tools, such as, MS Project, Project Sever, and SharePoint
- Knowledge of analytical methods to evaluate and document project plans, proposals and performance
- Ability to research resources, suppliers and various options
- Assist in preparing project approval documentation for presentation to senior management and SLT
- Ability to write reports, routine business correspondence and prepare presentations including business charts and graphs
- Ability to effectively present information and respond to questions from managers, project team members, business users and consultants
- Ability to analyze project activity performance and to recommend and implement solutions to resolve issues
- Ability to think logically in solving problems assigned, present results with clarity and precision in written and oral form
- Able to work in a global organization including the impact of different cultures, languages and time zones
- Project Management Institute’s Project Management Professional (PMP) certification is a plus
7
Project Manager, Professional Services Resume Examples & Samples
- Germany based role managing projects throughout the Central European Region with up to 60% travel
- Manages one or more projects with a combined value of up to 2 million Euro
- Manage the delivery of engagements within the constraints of schedule, scope, features/functionality, and budget
- Maintains a high level technical knowledge of the VMware Cloud and Mobility software stack. (Full training and enablement provided)
- Working with the Resource Managers to ensure that your projects have the best people with the right skills and at the right time
- Considerable experience in customer-facing positions in a professional services firm, preferably with an IT software, management consulting, or “Big 5” consulting organization
- Proven medium and large scale project management experience of external customers
- Proven experience of successfully managing multiple projects
- Strong analytical as well as organizational skills with an ability to manage competing client demands
- Previous experience in a client facing consulting role delivering virtualization services will be advantageous
- PMI/PRINCE certification (or equivalent) highly desirable
- B.S./B.A./M.S. degree or equivalent training /experience
8
Project Manager, Securities Services Resume Examples & Samples
- Manage risk, governance, quality assurance, issue resolution, reporting of projects
- Contribute to efficiency improvements and enhance shareholder values
- Deliver solutions of project issues, risks and manage appropriate escalation processes, throughout all phases of project delivery
9
Technical Services Planned Work Project Manager Resume Examples & Samples
- Performs oversight of the vendor contracts. This includes but not limited to evaluation of technical performance and adherence to the contract requirements, which includes all aspects of the project. It also includes management of the submittal, request for information, modification documents, the directive process, and the change order process
- Prepares construction documents. These documents include but, not limited to: Construction Drawings; Construction Specifications; Scopes of Work; and General Conditions. Oversee and coordinate creative and technical design development process. Ensure that Technical Services Goals and technical approach to the project match with the budget and schedule
- Completes bidding & awarding the construction documents. This includes but, not limited to: development of a bidders list, a project schedule, and the preparation of a Request for Bid (RFP) The RFP includes instructions for the bid, bid response forms, Construction Agreement, Scope of Work, Construction Drawings, Wage and Equipment Rate Schedules, Schedule of Unit Pricing, Payment and Performance Bonds, General Requirements, Environmental Health and Safety requirements, Specifications, the Request for Information (RFI) process for questions and answers, and Addendums. This also includes the development, routing, and oversight of the contract
- Prepares Capital Funding Requests (EAR)’s. The EAR will include the project justification and a project budget
- Monitors change or delays to construction schedule. This includes but not limited to evaluation of the contractor’s schedule performance and schedule coordination with other groups and departments. Weekly look ahead and updates are reviewed and recovery plans are developed if schedule variances evolve
- Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities
- 7-10 years: Experience working in a design/engineering firm dealing both with theme park design and construction management; also experience dealing with large scale construction projects along or with experience in working various positions with a general contractor dealing with estimating, budgeting, bidding, field experience dealing with all aspects of projects required; or equivalent combinations of education and experience
10
Project Manager, Field Services Resume Examples & Samples
- Partnering with field teams and Bell technology and system groups to ensure processes, new products, services and technologies related to project delivery are managed and implemented flawlesslyInvestigating the gaps in the current business processes and develop a remediation plan to rectify them
- English written / spoken
- Previous project management or Business Analyst experience
- Bilingual (English/French) would be an asset
- University or college degree or equivalent work experience
- A working knowledge of Business Data Assurance team
- For IPVPN a working knowledge of Business Provisioning systems including: Remedy, Maximo, PVC-OARS, COPS, TIM
- For CO, cable repair and data field a working knowledge of the following systems including: Click/TMI, ASA, PIAM MSO, Net X, NETS, TDA and SARM
- Understanding of VMS and EWP products and services
11
Project Manager, Enrollment Services Resume Examples & Samples
- Direct and monitor all activities for a project portfolio of large, low- to high-risk projects from initiation to delivery. Accountable for overall performance and delivery of defined scope(s) of work as indicated by customer satisfaction, quality of products and/or services provided, level of profitability attained, timeliness of delivery, and other such measures as may be designated
- Ensure a superior level of quality assurance across all facets of client interaction and project delivery. Initiate proactive measures that mitigate risks, exceed client expectations, and build operational efficiencies within the Services team
- Provide high level of project and client management guidance to marketing and enrollment team and executive management as needed to successfully deliver projects. Will also perform as a lead project manager on advanced custom projects that require flexible delivery approaches in support of resolving project issues that would critically impact performance, schedule or cost
- Develop project schedules, work plans and documentation; define and assign work to team members assigned to project; monitor and control work in progress for technical adequacy and alignment with project requirements; and provide active assistance to project team to meet schedules and resolve complex technical or customer requirements
- Develop streamlined onboarding process for new clients with engagements scoped at different levels of work to create a consistent and repeatable process that effectively uses team resources
- Adhere to established delivery methodology, quality standards and best practices in project management
- Utilize strong organizational skills and attention to detail to each client relationship and project assignment
- Willingness and ability to assist with logistical needs across the team such as meeting scheduling, time tracking, and expense approvals
- At least seven (7) years of proven experience in program or project management of large, client engagements with multiple work-streams and deliverables, including direct external client interaction
- An advanced level of proficiency in program and project management methodology, coupled with the ability to apply broad knowledge and experience to complex, long-term projects
- Collaborative individual, with relationship building skills that generate enthusiasm and produce results beyond expectations
- Exceptional attention to detail, excellent work ethic and drive, strong interpersonal skills, ability to develop strong project team, and demonstrated problem-solving skills
- Demonstrated time management and prioritization skills, ability to work independently and to manage expectations effectively when handling multiple assignments simultaneously with competing deadlines
- High degree of proficiency with Microsoft Project, Excel, Word and PowerPoint
- Background in leading projects that involve marketing strategy and research, advertising and media management, or creative execution
- Experience in the education or education technology industry, especially as it relates to admissions, enrollment or student retention in higher education
12
Project Manager, Professional Services Resume Examples & Samples
- Responsibility
- The tasks this individual is responsible are often unstructured and the issues addressed are less defined requiring new perspectives and creative approaches
- This individual will apply attained experiences and knowledge in solving problems that are complex in scope requiring in-depth evaluation
- Demonstrate good judgment in solving problems as well as identifying problems in advance, and proposing solutions
- Interaction
- This individual must work effectively with Staff to Vice President level employees within the function, across functions and with external parties
- Limited supervision and direction is provided, as this individual can operate and drive results and set priorities independently
- The ideal candidate will be a proactive contributor and subject matter expert
- To be successful, this individual must demonstrate favorable results through regular leadership and influencing others
- A minimum of 7 years of Project Management experience is required; 9 to 11 years total experience is preferred
- Demonstrated ability to have completed multiple, complex technical projects
- Technical expertise in the area of systems, storage, and data management
13
Project Manager, Web Services Resume Examples & Samples
- General concepts of web services
- Understanding elements of a web page
- Be able to work in a CMS (content management system) and manage reporting requests by using excel and other analytic reporting tools
- A Fire and Safety card must be presented upon hire or must be obtained at our facility within the first 30 days of hire and maintained by renewing before expiration date
14
Project Manager Infrastructure Services Compute Resume Examples & Samples
- Experience with ITIL / ITSM
- Experience with IT Service Management Platforms such as ITG / Service Now
- Experience with Incident, Problem, Change and Configuration Management processes
- Demonstrated project management skills including project initiation, scoping, resourcing, scheduling, budgeting, risk management and communication
- Technical adminstrator skills in one or more of the following: Windows, Linux, Solaris or SAN/NAS
- Minimum five years IT experience of which two years should be in project management or equivalent
15
Project Manager, Omni & Shared Services Resume Examples & Samples
- Enhance and design reporting including but not limited to performance, analytics, audit and risk assessments
- Liaise with EPMO and other project governing bodies to understand changes coming our way. Responsible for change control and communication planning with respect to changes in project delivery methodology and processes
- This position involves a high level of interaction with a diverse range of stakeholders and will require an individual who is comfortable working with both Business and Technology delivery teams
- Build a team to support DCTS' needs for SharePoint, Performance and Analytics, Portfolio Planning, Process Methodology, Audit/Risk Mgmt, and Communications
- Assist in tailoring processes for Agile
- Establish audit checks to ensure adherence to enterprise project gating and governance controls to ensure thDevelop and enhance reporting to complement SDLC and PMLC processes to gauge performance and process compliance
- At all project phases meet TD audit and compliance standards
- Accountable for ensuring the PMOs compliance to the TDBG Project Management methodology, processes and deliverables for assigned projects
- Contribute to the success of the team and its vision by encouraging open communication, innovation, teamwork and a high degree of professionalism
- Ability to remain flexible with shifting priorities and function under deadlines with minimal supervision
- The role will have people management responsibilities for several full time and contract team members
- Coach, lead and mentor team members and provide regular performance feedback to employees and their people managers
- Travel to support project-related activities may be required
16
Project Manager For-in-house Consulting Services Resume Examples & Samples
- Creates value to clients independently- bringing excellent project and change management skills and past client experiences
- Develops and manages knowledge for use across internal projects and the EY communities
- Understanding of standard project methodologies re project initiation, current state analysis, future state design, process design, implementation and project transition/close
- Understanding of all aspects of change, e.g. technology, process and organizational change
17
Project Manager, End User Services Resume Examples & Samples
- Applies knowledge of project management disciplines and processes to deliver infrastructure consulting and implementations that modernise clients’ IT infrastructure
- Accountable for large, complex projects including cross functional engagements, global projects and manages dispersed teams
- Interfaces directly with customer's executive management
- Guides other professionals (projects practitioners, specialists and consultants)
- Leads commercial negotiations with clients and 3rd parties
- Provides leadership in complex project related problems and creates innovative solutions involving finance, scheduling, technology, methodology, tools and solution components with the assistance of the functional and technical groups
- Challenge the validity of given procedures and processes with the intent to enhance and improve
- Leads and guides the efforts of others in understanding and reaching project decisions. Position may require coordination of activities of less experienced or less knowledgeable team members
- Is respected as a project management subject matter expert both inside and outside the company
- Leads project management/business initiatives in new and complex areas both externally and internally
- Forecasting and budget / financial management to support delivery to time, cost, scope and quality
- Supporting proposal development, from client request through issue, presentation through to project delivery
- Contributing to the development of methods and expansion of the knowledge base within the Practice
- Strong Leadership, planning and organizational skills underpinned by proven experience in IT Infrastructure / Applications projects
- Experience of project and program planning, project forecasting and financial management
- Excellent analytical and technical skills
- Excellent interpersonal skills, including teamwork, facilitation and negotiation
- Must be able to demonstrate a level of maturity while under constant pressure from the business and client
- Knowledge and experience of project delivery methodologies
- Stakeholder management and communication skills with the ability to communicate and influence at all levels
- Flexible about work content and location, able to work independently with clients and colleagues
- Experience of tools such as Microsoft Project, Microsoft Office Suite, SharePoint and Teamforge
- Experience of financial management tools
- Experience of project and programme planning, project forecasting and financial management
- LI-JH
18
Project Manager SMB Professional Services Resume Examples & Samples
- Assign projects to consultants based on availability, skillsets and location
- Manage consultant resource allocation to optimize utilization at an individual and team level
- Provide capacity plans and staffing forecasts required to meeting ongoing client needs
- Provide project status reports against milestones, accomplishments and customer issues
- Create and leverage reporting to assess project progress against timeline and deliverables
- Contribute to continuous improvement initiatives through development of best practices and documentation
- Maintain and update consulting team processes and resources to ensure consistency and scalability
- Manage relationships with vendors who support our consultants and professional services team
- Serve as liaison to internal resources who will provide services to clients during their implementation
- Team effectively with other parts of the organization including Engagement Managers, Training and Support
- Manage project risk to ensure timely, on-budget project execution and closure
- Work cross functionally to transition and handoff customers to other parts of the organization
- 3-5 years of project management experience in a fast paced environment
- 1-2 years experience in a marketing related function or business
- Experience using Clarizen or similar Professional Services Automation software and/or Salesforce (CRM)
- Ability to successfully manage a large number of projects simultaneously
- Excellent oral and written communication skills including listening and presentation skills
- Experience interfacing with leaders at small and mid-size corporate organizations
- Strong organizational and planning skill with meticulous attention to detail
- Self-motivated, highly driven and self-assured
- Highly organized and results oriented multi-tasker
- Bachelors Degree is a requirement. PMP or similar project management certification is a plus
19
Project Manager, Shared Services Resume Examples & Samples
- Ability to analyze project needs and determine resources needed to meet objectives
- Strong project management skills, which includes experience in organizing, planning, and executing from vision through implementation small- to medium-scale projects involving internal personnel, contractors, and vendors
- Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast paced environment
- Strong track record of building and maintaining solid relationships with internal and external customers and vendors
- Bachelor’s degree in Business, Management, Engineering, Program Management or related discipline or equivalent work experience required
- Project Management Professional certification required
- At least 5 years of experience in a project-oriented environment required, with experience in an IT environment strongly preferred
- Proficiency in project management tools, such as MS Project, required
- Experience with MS Project Server or comparable resource scheduling tool preferred
- Systems development life cycle experience preferred
20
Project Manager Shared Services Resume Examples & Samples
- Ensures the proper risk disciplines are in place to deliver the best outcomes for our customers, clients, and shareholders and to protect our company’s reputation
- Demonstrates commitment to excellence by anticipating needs, mitigating risks and minimizing potential problems
- Aligns and mobilizes resources in order to deliver sustainable results
- Experience with change management policies and principles
- Experience running medium to high complexity projects preferred
- Solid business acumen
- Communicates crisply and candidly. Must be able to effectively communicate problem status to senior management
- Proactive approach to project management, knowledge of project management methodologies
- Proficient on Microsoft Office (Outlook, Word, Excel, PowerPoint, Visio and MS Project)
- Six Sigma certification (Green Belt, Black Belt)
- PMP Certification (Project Management Certification)
- Experience with PPR Tool (project management system of record)
21
Project Manager, Professional Services Resume Examples & Samples
- Work with sales, pre-sales and engineers to define services portion of our solution proposal
- Manage changes to project scope, through a formal change management policy
- Coordinate activities of project team and customer from inception through successful completion
- Devise initial project plan, monitor the execution of various activities, and coordinate any changes
- Manage and track resource scheduling, and project time utilization
- Track progress and report status internally and to clients throughout the project life cycle
- Identify, analyze, and respond to project risks, as they occur
- Lead quality acceptance activities, for each of the project milestones
- Coordinate transition from Professional Services to on-going Support, at completion of project
- Ensure tasks are constantly updated to reflect actual project status
- Travel 30% at times
22
Project Manager Within Solution Services & Transformation Resume Examples & Samples
- Deliver results
- Empowerment
- Influencing
- Organising and monitoring
23
Project Manager for Business Services Resume Examples & Samples
- Coordinate the shared services roadmap together with the Finance, HR, Procurement and Logistics functions
- Develop and take ownership of the governance to deliver the projects
- Conduct project impact analysis, onboard key project stakeholders and assess change readiness
- Develop detail plans for each transfer initiative, together with the Functions and the Shared Service Centers (SSC)
- Support the definition of Statement of Work (SOW) and Service Level Agreement (SLA) for each transfer
- Document project risks and develop mitigation plan
- Develop toolbox to enable each functions with their transfer projects
- Ensure best practices are followed for each shared services project to accelerate financial return
- Develop change management plan with HR and key stakeholders. Take active role in the communication plan
- Drive execution of transfer initiatives by leveraging existing SSC capabilities
- Report on transfer project adherence to plan and operational performance with key performance indicators (KPI)
- Provide visibility on the execution of the consolidated project portfolio for senior management
- Ensure liaison between SSC Teams and Functions
- Take collective and individual accountability for initiative success
- Keep abreast of shared services external research and PMO trends
- University degree in Finance, Administration or Logistics. A PMI certification and/or MBA would be an asset
- You have extensive experience with process and value stream mapping
- Forward looking person with a holistic approach
- Ability to influence others to move toward a common vision or goal
- Ability to establish and maintain strong relationships
- Experience/interest in managing external partnerships
- You have experience with large-scale organizational change efforts
- You have an Exceptional communication skills, both written and verbal
- Master well French and English. German and Spanish knowledge would be an asset
24
Project Manager Advanced Services, Mumbai Resume Examples & Samples
- To work with CRCs and IPSO to actively be involved in the creation of IP Strategy, and ensure that the IP is secured during the execution of a project
- To ensure that projects managed are executed within the planned and agreed costs
- To present to management project status, proactively highlight issues where guidance is sought from steering committees and other project stakeholders, and communicate information with the required level of detail in reviews
- To support the PG Service R&D Manager for the creation and alignment R&D related processes and models, particularly those associated with the efficient and effective management of projects
- To interface and collaborate with R&D Project Managers from other Product PGs during the creation and alignment of Service products, processes and documentation during new product development projects in other PG R&D within the BU
- Know-how of product and market for DMMG Service business
- Good communicator, open-minded and responsive. Ability to encourage openness, respect; capable of building trust, confidence and loyalty with customers and partners. Excellent inter-cultural sensitivity
- Should have project management experience, preferably service/technology related
25
Project Manager, Professional Services Resume Examples & Samples
- Project management certification (GPM/PMI/PRINCE2)
- Proven track record experience in introducing PM standards to improve internal processes and delivery quality
- Hands on experience managing/leading projects involving the deployment of core VMware virtualization products
- 76836BR
26
Project Manager In-house Consulting Services Resume Examples & Samples
- Deploys consulting best practice knowledge and techniques when undertaking work
- As a team member, assists in providing smooth delivery of internal project/program outcomes
- Atleast 10 years of relevant consulting experience with 7 years of experience in a project manangers’ role
- Should have experience of managing or leading workstreams / project initiatives in large scale transformation projects
- Ability to build and maintain excellent client relationships across many different functions and organization levels
- Ability to work and team with a multitude of different people and different cultures
- Excellent written, oral and presentation communication and stakeholder engagement skills
27
Project Manager, Consulting Services Resume Examples & Samples
- Provide and support project and contract management service delivery on projects related to housing, healthcare, education and related infrastructure and buildings
- Develop project work plans and schedules; discuss project priorities with client and plan assigned program
- Prepare cost estimates and budgets, funding requests and related applications
- Forecast monthly revenue, monthly financial reporting and client invoicing
- Develop the project schedule and other project documentation in line with the project methodology
- Initiate the request for proposals, tenders and other competitive selection procedures and oversee the tendering process as required
- Actively manage projects and contracts on a day to day basis to ensure that project outputs are being delivered on schedule, to budget and to the required quality
- Demonstrate awareness and understanding of healthy and safe workplace practices, requirements and applicable building codes and legislation, including occupational health and safety, WHMIS and hazardous substances programs
- Establish and maintain positive and effective working relations with all members of the project delivery team and operations team
- Communicate research with project lead
- Find innovative solutions to meet client needs
- Identify and propose additional services for existing clients
- Create and complete detailed reporting for clients, funding agencies, regulatory bodies and team members
- Deliver clear and well-written deliverables; communicate issues and rationales with practical recommendations for value conclusions
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Project Manager, Professional Services Resume Examples & Samples
- Project Management and Delivery
- Development of project plans – including estimation of resource requirements (skills, software, hardware etc) and timeframes, scheduling, budgeting, dependency identification and management, and change management planning
- Management of project delivery according to approved project plans, objectives, budgets and document progress
- Stakeholder management – through active involvement and regular communication with key stakeholders
- Project status reporting to key stakeholders including progress against milestones, issue and risk management details and budget versus actual costs
- Management of project issues and risks – including: issue and risk identification, logging, assessment and treatment strategies
- Management of project scope change through defined project change management processes
- Alignment of projects to strategic and operational plans of the Customer
- Conduct of Post Implementation Reviews to identify and implement process improvement for future projects
- Completion and filing of project documentation
- Consultative Relationship Building
- Active promotion and realization of the benefits and value associated with project delivery and professional service delivery in particular
- Earn the trust of key client executives and personnel through demonstrated expertise, high quality delivery, and candid insight
- Actively seek opportunities to expand value to the client within current scope and through proposal of project extensions and additional projects
- Profitability Management
- Managing personal chargeability
- Management of stakeholder expectations in line with delivery capability and priorities
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Project Manager Dealer Services Resume Examples & Samples
- 10 or more years of experience in project management and leadership activities
- Five or more years of managerial experience
- Expert knowledge of Dealer Services/Auto Lending
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Project Manager, Professional Services Resume Examples & Samples
- Bachelor’s Degree in related field or equivalent related experience and Project Management Certification (Prince2 or PMP) required
- Typically requires 3 or more years of application software implementation experience, along with 3 or more years of industry experience
- 2+ years’ experience as a project manager
- Prior experience as part of a management team (lead role with plan, resource and issue/change responsibilities) that successfully managed a full life cycle implementation
- Experience in supporting business development opportunities through proposal creation, review and presentation
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Project Manager, Professional Services Resume Examples & Samples
- Track and coordinate high-priority, high-impact projects and additional projects as prioritised
- Create and maintain project plans and manage progress of key project deliverables and critical dependencies across multiple projects/project types
- Coordinate with/update internal groups and work stream leaders to confirm project delivery timelines, resource allocation, and project status, and ensure project is on track
- Track project scope; identify and address/escalate issues, disputes, or objections that may impede success
- Facilitate project meetings and communicate ongoing project status to clients, stakeholders and collaborators
- Work with managers and stakeholders to identify, communicate and document process gaps (e.g. as evidenced by recurring issues) and suggest solutions and approaches
- Manage documentation (e.g. project plans and templates, new/updated processes, checklists or work breakdowns)
- Attend and participate in departmental and inter-departmental meetings
- Communicate to management regarding project status
- Support up skilling of other teams in project management
- The Professional Services team - to ensure the efficient and effective delivery of our Projects to clients
- The Sales team – to work with the appropriate Account Manager for each project to ensure successful delivery and interaction with the client
- The Technology team – to ensure the IT components of client projects are properly scoped out and delivered
- The wider business, for example, Central Professional Services, with whom we work closely to deliver to clients
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Project Manager, Field Services Resume Examples & Samples
- Act as Project Manager/Project Lead/Business Analyst for Project Delivery
- Analyse business needs to align on key deliverables, benefits and measures of success
- Partner with Field teams and other cross functional teams such as IT, BBM, Vendors etc to ensure technologies, processes, new products and services related to project delivery are managed and implemented flawlessly
- Lead/Document business impacts for Field Services
- Manage project budget and all related financial aspects
- Investigate gaps in business systems and processes and develop a remediation plan to rectify them
- Adhere to Field Services governance milestones throughout the project life cycle
- Create a change management and communication plan to ensure stakeholders are informed and aligned with progress of all deliverables
- Project management or Business Analyst experience
- Excellent leadership and a demonstrated ability to negotiate and communicate effectively at all levels
- Experience creating business cases/benefit analysis/impact assessments
- Flexible to work under pressure and meet deadlines, displays high sense of prioritization
- Strong aptitude to recognize and take action on opportunities for improvement/simplification
- Business Analyst certification or equivalent
- Working knowledge of Business Provisioning and Data Assurance teams and processes
- Working knowledge of provisioning and assurance systems (eg: IPACT,Maximo,PVC-OARS,COPS,TIM, MCCDS,OPASS,RODI,TOMI,W6, Click/TMI,FWFM etc.)
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Project Manager Professional Services Resume Examples & Samples
- This individual must work effectively with Staff to Vice President level employees within the function, and the technical team on assigned projects
- There may be communication with employees in other functions as required
- Limited management direction is provided to employee on new projects or assignments as well as review of activities and priorities
- The ideal candidate will be a proactive contributor and subject matter expert on team projects
- To be successful, this individual must demonstrate favorable results through coaching and influencing others
- A minimum of 5 years of Project Management experience is required; 6 to 8 years total experience is preferred
- A Bachelor's Degree, or equivalent experience is required; an MBA is preferred
- Data storage or systems management experience is preferred
- Fluent English and German Language skills are required
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New Services Market Introduction Project Manager Resume Examples & Samples
- 2) Lifecycle management of a service
- 3) Scalability and industrialization of a service, including software, people, processes, and supporting technology
- 5) Ecosystem thinking
- Go-to-Market
- BS/MS in business or technical field and at least 5 years of experience managing and executing implementation projects, preferably in a services environment implementing one or more new services in markets
- Domain knowledge: Preference for prior working experience in a Market sales and service organization, with a practical understanding of Market operational sales and delivery processes (including funnel management, quoting, order / contract management, and contract entitlement management). Preferably familiar with commercial and product data structures. Able to independently drive market introduction activities
- Technology: familiar with the role, advantages, and limitations of operations processes and systems. Preferably familiar with medical imaging and hospital IT systems
- Organization: Preferably familiar with the Philips HealthTech Market organizational setup (including Commercial Operations, Customer Service Operations, EIM, and the different sales channel entities)
- Analytical and quantitative skills: Strong analytical skills, including data and information visualization techniques and presentation skills for purpose of decision making
- Project management (implementation) and operational excellence (including continuous improvement techniques)
- Understands key continuous improvement methods (Lean, Six Sigma): when, why, and how to deploy and can effectively communicate with both stakeholders and continuous improvement expert
- Can execute critical thinking, and problem solving methodologies (supported by tools and procedures), and explain the process and results to stakeholders
- Project management experience, schedule management (including standard tools, such as MS Project), requirements management, and budgeting is required
- Demonstrated work experience with business process management (one or more of process modeling, BPMN, SIPOC) and/or business architecture and service frameworks (ITIL, TOGAF, COBIT, or equivalent) is preferred but not required
- Excellent interpersonal skills, with sensitivity to complex organizational structures, varying cultures, and potentially conflicting goals. Comfort working with both internal and external customers. Living the Philips Behaviors: Eager to Win, Take Ownership, Team up to Excel and always Act with Integrity. Ability to act in a service business environment. Having emotional intelligence, be able to listen, excellent communicator capabilities, a team player and a “leaders are teachers” sharing mindset
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New Services Market Introduction Project Manager Resume Examples & Samples
- Detail and enable suitable local Market to Order (M2O) and Order to Cash (O2C) processes in support of sales and delivery of new services, addressing
- Service creation
- BS in business (or technical) field preferably with prior experience in bringing new services from idea to market. The ideal candidate will have experience operationalizing both professional services (“people-delivered”) and software-oriented services
- Domain knowledge: Preference for prior working experience in a Market sales and service organization, with a practical understanding of Market operational sales and delivery processes (including funnel management, quoting, order / contract management, and contract entitlement management). Preferably familiar with commercial and product data structures. Background in commercial operations or supply chain management may be valuable but is not required
- Service domain: Familiarity with deployment of services to healthcare providers is preferred but not required
- Organization: Preferably familiar with the Philips Health Systems North America Market organization (including Commercial Operations, Customer Service Operations, EIM, Finance and the different sales channel entities), in the North America Market. Equivalent experience in a multi-national industrial setting may be considered
- Analytical and quantitative skills: Business analysis skills sufficient to understand, update, and manage business impact analyses and business cases and to summarize and present business data to varying levels of management is desired
- Operational excellence and project management: Familiarity with continuous improvement techniques and project management
- Project management experience (including standard tools, such as MS Project), requirements management, and budgeting is required
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Project Manager, Prototype Services Resume Examples & Samples
- Schedule, plan and coordinate activities of departmental personnel that are engaged in the manufacturing of prototype components. This includes, but is not limited to developing and maintaining the master schedule; ordering materials and tooling; releasing shop orders
- Apply knowledge of machine shop procedures, machine-tool setup and operating techniques
- Schedule tasks to maximize productivity and on-time delivery
- Assist is troubleshooting issues preventing on-time delivery execution
- Use ERP software to track and report KPI’s
- Work closely with engineering, quality, shop personal, and purchasing to ensure commitments are met
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Project Manager for ML Sales & Services Resume Examples & Samples
- Support the overall project management in all project phases (project planning, kickoff and execution, project communication and monitoring, stakeholder management)
- Coordination of project management activities (meetings, schedule, reporting)
- Contribute to, other SAP product units and customers
- Plan, scope, and execute project and proof of concepts with SAP teams and customers
- Ensures the delivery of sub project according to overall project specific goals
- Contribute to validate and prioritize ML use cases with business developers
- B.S., M.S in Computer Science, Business Administration, Engineering or equivalent education
- Hands-on experience in managing projects and representing them to senior management
- Excellent network builder and facilitator based upon trust
- Reliable and open-minded with strong team working skills, determined to reach a goal in time as well as the ability to work independently and to prioritize
- Excellent written and oral communication skills in English; German a plus
- Ability to interface with internal and external stakeholders
- 0-2+ years of professional experience
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Coo-project Manager, Client & Data Services Resume Examples & Samples
- Perform analysis and drive execution on APAC C&DS Integration stream initiatives around functional/organizational realignments and location realignments
- Ensure any transition/offshoring efforts are done with full understanding of risks & control considerations involved and are adherent to regulatory and internal control requirements
- Closely monitor progress of integration initiative through various approval steps (internal / external) as outlined in transition process
- Work with SME’s to define and implement new processes and controls and ensure appropriate risk mitigation around transition efforts
- Develop project plans, milestones, risk/dependencies and associated MI reports or dashboards
- Assist to develop and document end-to-end roles and responsibilities, including process flow, operating procedures, as well as the required controls
- Actively participate in ensuring and validating strong level of operational readiness in COB RTB teams as part of go-live transition on any of the above initiatives
- Establish strong partnership and collaborative relationships with various stakeholder groups (AFC / Compliance / Legal / Operations / COO) towards achieving the project outcomes within required timeframes in adherence with regulatory expectations and internal guidelines
- Ensure experience gleaned and knowledge gathered from various projects is documented and shared across change team for leverage on other ongoing or future initiatives
- Enhance awareness, expertise and experience of legal and regulatory requirements, control frameworks, operational processes and policies around Client Onboarding
- Graduates with good academic background
- Overall experience of at least 7 years in the Banking/Finance industry of which at least 2 years should be in change/transformation space or associated with change/transformation initiatives
- Highly structured and analytical preferably with hands on experience of process mapping/process reengineering
- Experience in participating in complex projects and coordinating change
- Experienced in communicating with and influencing diverse stakeholders (including senior stakeholders) and colleagues
- Highly proficient in MS Office applications and able to synthesize information for senior management presentations
- KYC /Client data related process experience a big plus
- Prior experience around regulatory projects and/or regulatory interactions a big plus
- Able to cope well under pressure and meet deadlines
- Extremely hands with ability and interest to get into the details and understand front to back system and process flows, perform specific data analysis and identify solution alternatives
- Excellent documentation and written communication skills
- Strong time management, organizational, planning and follow-up skills; ability to multi-task effectively
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Project Manager Institutional Investor Services PMO Resume Examples & Samples
- Establishes clear direction, applies strong project management skills, and prioritizes and orders work. Collects and evaluates project requirements and stakeholder inputs
- Constructs concrete project plans that eliminate ambiguity for project teams and oversees multiple highly complex projects/programs within the department and across Vanguard as needed
- Practices critical thinking and applies productive questioning skills to fully understand project goals for the success of the project. Actively uncovers information to assist project teams in developing project outputs. Anticipates challenges both within the department and outside and takes action to keep projects on track
- Facilitates constructive dialogue among project team members. Provides complete and clear updates throughout project timelines to keep teams informed and to make certain projects deliver on time and per specifications
- Communicates timely and constructive feedback to keep project teams on task
- Manages time effectively and prioritizes work wisely to oversee multiple projects at once. Assesses project complexities and ensures sufficient time is allocated to difficult tasks
- Troubleshoots issues and clears obstacles to ensure project success and modifies project plans to meet deadlines. Demonstrates an ability to independently lead teams through complex problems and think outside the box for alternate solutions. Garners leadership support, as needed, to ensure projects are sufficiently resourced and effectively prioritized
- Builds strong working relationships and networks, including internal resources, internal business partners, and other affected Vanguard areas i.e. information technology, business technology operations. Puts Vanguard’s priorities ahead of personal agenda and fosters an inclusive environment
- Shows leadership impact and models unquestionable ethics and integrity, energizes, inspires, and coaches others, represents Vanguard well both internally and externally. Demonstrates strong knowledge of our business, clients and competitors and effectively applies this knowledge to enhance project results
- Participates in special projects and performs other duties as assigned
- Minimum five years general experience and five years industry experience
- Ability to work well with a team
- Demonstrated initiative
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Project Manager, Professional Services Resume Examples & Samples
- Clearly and consistently communicate with customers, internal and field teams on project status and deliverables
- Identify and minimize project risks
- Set and manage customer expectations in terms of project scope, timeline and deliverables to ensure high customer satisfaction
- Work cross-functionally and cross-departmentally with Sales, Product Marketing, Professional Services, Regional Service & Support teams, as well as with other Project Managers to support Professional Services project delivery to customers
- Effectively apply project execution methodologies and enforce standard practices
- Engage in improvement of operational processes and training activities
- Support the expansion of Professional Service offerings and liaise closely with regional service delivery teams to meet evolving customer demands
- Engage in innovation of processes, data management and tools to increase internal efficiencies
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Project Manager Offshore Services Resume Examples & Samples
- Project Management: Overall accountability for the offshore installed platforms
- Supervise and adapt the agreed actions in order to achieve the agreed deliverables. Carry the final accountability for the execution of offshore works, financial results, risk management, technical quality, works reception, choice of materials, planning and resourcing
- Client/stakeholders management & project resourcing : Managing the client relationship during the complete project execution. Cooperation with partners, suppliers and vendors and stakeholders to whom activities will be outsourced
- Team Management: Lead, coordinate and ensure cohesion between the teams of all parts/domains involved in the project
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Project Manager, Information Services Resume Examples & Samples
- Initiates, plans and oversees execution of small to medium sized projects across many technical disciplines, capabilities services, technologies, domains or systems (scope, schedule, vendor, resources, risk/issues, cost)
- Manage changes to the project scope, schedule and costs using various project management tools
- Measure project performance using appropriate tolls and techniques
- Maintain open issues lists and follow up as needed with vendors and business owners
- Identify and manage all project risk
- Coordinates project timeline, budget and resources and delegates tasks across the teams
- Prepare thorough and articulate status reports and executive summaries for project stakeholders
- General understanding of key areas of the healthcare business
- Five years’ experience as systems analyst or equivalent business experience
- High energy levels and tolerance of tight deadlines, time pressures, and ambiguity
- Three years of significant and successful project management
- Good leadership, supervision, and motivational ability
- Highly analytical, creative thinking and problem-solving skills
- In-depth, broad, contemporary knowledge of multiple areas of business systems, PCs, collaborative computing tools, re-engineering and process improvement techniques, information management in healthcare, general information architectures, systems integration, laws, and regulations
- Strong technical (PC/peripherals, servers, networking, etc.) preferred
- Experience with application support/customer service preferred
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Project Manager, Shared Services Resume Examples & Samples
- Manage a portfolio of moderate projects, including new technology/process deployments, and continuous improvement initiatives
- Understand and supports project/program measurements. This includes analyzing processes, reporting quality results, and working with operations to drive improvements
- Act as a peer advisor or mentor to other team members
- Understand the business, organizational structure and operations
- Apply strong process and technology enablement knowledge, to analyze issues and resolve moderately complex problems
- Manage your own work and prioritize your own deadlines
- Escalate complex issues to your manager and/or leader. Recommend how to resolve these issues, and influence the final decision
- Ability to coach and develop junior team members
- Ability to supervise team members on a daily basis, including setting priorities and providing ongoing feedback
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Senior Project Manager, Field Services Resume Examples & Samples
- MANAGES SCOPE: Prepares detailed specifications, project scopes and objectives and Time and Action plans
- DEVELOPS RESOURCE PLAN: Partners with the other Field Service Managers in project/resource planning. Establishes specific work goals to be achieved, defines appropriate timeline, evaluates internal/external manpower and skills required, etc
- MANAGES PROJECT WORK: Partners, negotiates and collaborates with third party vendors, other MST business units and our divisional business partners to provide the appropriate level of resource planning and allocation, training, on-site support, equipment deliveries and scheduling to ensure the success of each project
- PROJECT EXECUTION: Manages all project related activities and has responsibility for execution and final delivery
- COMMUNICATES and FACILITATES: Facilitates communication and negotiation within and across the project team(s). Ensures a common understanding by setting expectations in accordance with the project plan
- Supports budgetary direction provided by Manager, Director or VP. May coordinate or identify capital expenditures incurred during the project lifecycle
- Tracks status across the MST procurement process
- Works closely with regional management team and Director on payroll related project expenses
- Since the ideal candidate will have an expert understanding of underlying business processes and requirements and a basic knowledge of related systems, interfaces and dependencies they will be empowered to make many decisions related to planning, escalation, risk management, etc
- Their willingness to acquire and apply new knowledge and skills as the business and technological environments evolve will further establish them as Executives who are trusted with decision making
- By reporting directly to the Manager of Field Planning and Project Management, this Executive will frequently, but not always, be the final decision maker
- Resource related decisions will always be made in partnership with the Manager of the resource
- Minimum of 5 years’ experience managing and executing projects in a technical or services organization in a multi-project environment
- Minimum 1 year supervision of multiple direct/indirect reports. Excellent written and oral communication skills
- Ability to communicate effectively and partner among multiple people and at multiple levels
- Strong strategic planning skills within a technical environment
- Demonstrated ability to creatively resolve problems and establish initiatives
- Excellent negotiation/conflict resolution skills
- Strong conceptual ability as well as ability to work and plan with a strategic focus
- Excellent leadership capabilities with emphasis on the ability to guide and motivate multiple organizational units
- Demonstrated skills in successful project supervision
- Ability to manage time well, organize and prioritize
- Strong presentation skills; ability to present plans, changes, statuses, etc. at the appropriate level of detail for various levels
- Intermediate experience with Excel, Word, Project, PowerPoint, Visio, SharePoint, Windows, Lotus Notes, Outlook
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Project Manager, Site Activation Services Resume Examples & Samples
- Lead core project team during study start up phase and facilitate team’s ability to lead extended/complete project team. Depending on size and scope of project, this job duty may be performed in collaboration with a Senior Project Manager and/or Project Director
- Ensure that all staff allocated to assigned project(s) adheres to professional standards and SOPs
- Create required project plans. Implement and monitor progress against project plans and revise as necessary
- Meet financial performance targets for assigned project(s)
- Manage client project metrics
- Minimum of five (5) years relevant clinical research experience including demonstrated skills and competency in clinical project management tasks, especially regarding study start up
- Demonstrated ability to lead by example and to encourage team members to seek solutions independently
- Good computer skills with good working knowledge of a range of computer programs
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Project Manager, Services Resume Examples & Samples
- Process development and optimization
- Bachelors degree in Business Administration, Economics, Engineering, IT systems or equivalent
- 1-3 years of work experience in finance, operations, management consulting or a technology intensive field
- Knowledge of Veritiv businesses is a plus
- Candidate must demonstrate ability to
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Project Manager, Infrastructure Services Resume Examples & Samples
- Provide production and implementation validation support to the Discover Global Network Applications in the Discover and Diners Networks
- Conduct analytics to find the business impact for customer impacting incidents and requests
- Handle the global business inquiries and provide support to create necessary process/reporting effectiveness and automation for business inquiries
- Work on business change request process for Hydra Authorization Application
- Assist in the development and execution of monthly utilization and quality metrics
- Promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes #LI-BP1
- Bachelor's Degree (or equivalent experience)
- 5 years of relevant experience, including some financial services experience
- Solid understanding and working knowledge of Discover Payment Services applications like Hydra & xPress Authorization System, Acquirer Clearing Settlement System, Retained Merchant Settlement System, Disputes, and Fraud Account Center preferred
- Proficient in Microsoft Office, including Excel, Word, PowerPoint and Visio
- Understanding of splunk tool, scripting language and SQL preferred
- Ability to handle a high volume workload in a time sensitive environment
- Ability to analyze existing processes, identify process improvements and document the process
- Excellent communication and presentation delivery skills – the ability to accurately and thoroughly communicate complex information in a clear, concise and actionable manner across functional disciplines as well as management levels
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Project Manager, Workspace Services Resume Examples & Samples
- Project Management: Prepare and produce project management reports, timelines, budgets, and documentation. Independently manage and build project plan deliverables on projects. Ensure the successful completion of assigned project deliverables & milestones in a dynamic/complex environment. In addition to coordination of planning activities, this position will be able to translate business requirements into written scope of works documents, initial design, type and quantity of space, producing high level budgets and liaising with external consultants. Ability to manage multiple projects/programs simultaneously from concept development through implementation
- Financial Management: Assist with management of project financials including budgeting, forecasting, and actuals tracking. Support RFP and contract management processes. Review actuals versus planned budget during project life cycle to identify deviations, research reason for deviation and recommend corrective action. Resource Management: Manage resources, both internal and external. Experience working in a team environment with changing priorities and time pressures; the ability to work well with others and lead a team
- Project Planning: Define deliverables and required delivery dates. Facilitate the involvement of all key stakeholders in requirements gathering and planning process. Develop solution design that encompasses the entire project scope, and secure all required approvals (internal, external, etc.). Develop viable work plans, milestone schedules, and project cost/benefit estimates. Scope & Risk Management: Manage project scope change process. Identify risks and issues throughout the project lifecycle steps and assist in creation of mitigation strategies and contingency plans
- Relationship Management: Communicates project status to all levels of the organization. Establish effective, collaborative working relationships to maximize project efficiency, responsiveness and resource allocation. Ability to work with personnel at all levels of Land O’Lakes as well as architectural and engineering organizations. Design and Construction: Plan, design, and implement construction projects (related to office, lab and warehousing) including
- Possess strong design and workplace strategy skills to develop and implement design concepts considering construction methodology
- Expertise in techniques, products, and material costs used in commercial office environments
- Participate in the selection of FF&E color palettes and material presentations and generate specifications based on design guidelines
- Proficient in CAD/Revit; Update and maintain current design documents for Land O’Lakes leased and owned facilities
- Tracking and reporting of project benchmarking and performance metrics to ensure the design and implementation of spaces support planning principles and guidelines
- Minimum of 5 years Design/Project Management in related field
- Experience with PMBOK (Project Management Body of Knowledge)
- Working toward gaining a professional designation such as an Association for Project Management (APM), Project Management Institute (PMI) or Chartered Management Institute (CMI)
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Project Manager, Hotel Services Resume Examples & Samples
- Strong Client relationship skills
- MS Office experience preferred
- CAD knowledge / experience preferred
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Project Manager, Professional Services Resume Examples & Samples
- Provides a high-level project plan and documentation
- Works under minimal supervision on various projects
- Utilize wide latitude for independent judgment
- Develops and manages project lifecycles up to and including successful handoff of issues to the Customer Support organization
- Utilize a shared resource pool with other PMs and maintain installation / project schedule and perform all other required duties
- Maintaining ownership and enforce escalation process for installation issue resolution and give final go/no go on installation departure
- Reviewing all pre-sales documents and alert Sales and Contracts to potential technical, logistical or business issues and liaison with internal departments to ensure a necessary needs and goals are being met
- Allocating resources with other PM’s and maintain installation/project schedules
- Provide pre sales technical and integration support to sales staff
- Establish and maintain professional relationships with customer IT and business executives to facilitate honest and timely communication
- Identifies changes in technology, customer environments, and product direction that could adversely affect the efforts of VERINT Systems, Inc
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Project Manager, Professional Services Resume Examples & Samples
- Follow standard PS Operational process and guidelines
- Act as primary interface with customer to manage customer expectations, develop risk mitigation strategy, resolve issues, and communicate internally and externally to IT organizations
- Act as point of escalation to resolve large, complex, high-risk engagements
- Ensure engagements are on-time and on-budget
