Services Project Manager Resume Samples

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H Lehner

Heber

Lehner

11100 Rosina Islands

Detroit

+1 (555) 119 0734

11100 Rosina Islands

Detroit

Phone

p +1 (555) 119 0734

Experience Experience

Boston, MA

Services Project Manager

Boston, MA

Funk LLC

Boston, MA

Services Project Manager

Project Management Professional (PMP) certified
Delivers engagements within the constraints of schedule, features/functionality, and budget
Executes established policies and procedures for the project, e.g. quality assurance, team reference guide, communication plan, and setting up the environment
Manages MCS resources, partners and/or customer resources and materials used to complete tasks in a project
Collects, reviews and publishes project status with regard to resources (people and optionally funding/cost), schedule (time), stakeholder management, and features (the solution and its quality) that influence project performance and completion
Follows the principles of Microsoft Services Delivery Methodology (SDM) in project delivery
Competency in Analytical Problem Solving, Customer/Partner Relationships, Product & Technology Expertise, Project Management, Strategic Insight

Philadelphia, PA

Professional Services Project Manager

Philadelphia, PA

Leuschke LLC

Philadelphia, PA

Professional Services Project Manager

Coordinates with internal stakeholders and executive sponsors to create and execute project work plans including
Provides regular status updates to Operations Manager/Project Management when on-site during implementations
Coordinates with Professional Services Organization management team to manage implementation team, costs and time schedules
Provides project management for application solution implementations
Leads and manages a virtual team across the geographic area to drive the business development activities and report on a regular basis the progress on growth
Coordinates with internal staff to perform application development/system integration
Promote portfolio, program and project management maturity, create best practices and tools

present

New York, NY

Lead Services Project Manager

New York, NY

Brakus-Dickens

present

New York, NY

Lead Services Project Manager

present

Provide direction / training for all customer interfaces for specific application, including performance, work scope, cost, and forecast
Work with multiple GE Delivery Teams, outside partners, offshore teams, and subcontractors to establish and manage an effective Program team
Identify, develop and implement opportunities for improvement within the operations to provide overall business benefits
Provide information about the latest advancements in upgrades opportunities to Customer, and assist in their implementation
Provide vision and strategy, oversight, and holistic systems integration program management for the complete Project life cycle
Drive project schedule; work with Project Scheduler on schedule creation and management
Provide contract management support in the execution of equipment only orders for domestic and international power plant contracts

Education Education

Bachelor’s Degree in Engineering

University of California, Irvine

Bachelor’s Degree in Engineering

Skills Skills

Strong capability in the program/project management level processes and performance metrics and tools: The ten PMI PMBOK knowledge areas; Earned Value Management and metrics; MS Project; SharePoint; Enterprise Project Management (EPM) systems and tools
Training, coaching & mentoring experience, strong leadership skills
Exceptional written and verbal communications skills including strong experience in facilitation and presentation both internally and externally
Project Management Professional (PMP) certified
Experience process improvement and/or quality related initiatives
Knowledge of Services Organization and Industry
Lead cross-functional teams, ensuring that all deliverables are successfully managed, executed, monitored and controlled such that Customer success and satisfaction are achieved
Participates in the Services PM Profession community
Foster an environment of collaboration, trust, and accountability for teams supporting the customer project
Demonstrates an in-depth understanding of key Services' operational policies, processes and methodologies applicable to project management

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Cib-transaction Services Project Manager Assoc Resume Examples & Samples

Developing and maintaining a project plan to track critical path tasks and dependencies
Ensuring the traceability of requirements through the project lifecycle
Producing weekly status reports in PowerPoint and OPTiC
Waterfall development
Expert user of MS SharePoint and Office Suite (including MS Project and Access)
Financial Services industry
Product management

Treasury Services Project Manager Resume Examples & Samples

Manage projects that will have a significant impact on the business
Change and Process Management – Impact assessment, documentation, communication, implementation and post-implementation assessment analysis
Ensure projects are completed in accordance with Risk/Compliance/Legal standards
Work effectively at all levels of the project, understanding and tracking progress, issues and risks, as well as providing holistic updates to management on a regular basis
Contribute to development and implementation of best practices, project standards and procedures across multiple projects. Includes: Change Management, Risk Management and Demand Management
Assess and be effective in regards to project team build-out (Inter and Intra Departmental team members)
Gathers, analyzes and synthesizes information for TS Sales projects and initiatives
Effectively communicate/listen to derive action items and execute on those action items
A bachelor’s degree in a business discipline, MBA preferred
5-7 years of finance and/or project related experience
Strong Inter-Personal Skills with influencing skills
Ability to multitask and work under pressure
Ability to participate in cross-functional teams and interact with all levels of the organization
Advanced level in MS Office Tools

Investor Services Project Manager Resume Examples & Samples

Produce a detailed implementation plan, using standard Citi templates
Brief the operations, customer service and electronic banking teams, as well as product management and other areas as required, and agree implementation timetables with all parties
Co-ordinate all aspects of the implementation to ensure delivery in accordance with the client's requirements and agreed project plan
A strong understanding of Global Custody would be seen as an advantage
A track record in delivering and being accountable for multifaceted projects
Strong interpersonal skills, including the ability to energise and negotiate
Experience working with external clients

Investor Services Project Manager Resume Examples & Samples

Responsible for managing the implementation of any generated change requests that may alter or enhance this particular clients’ operating model through analysis and project management
Assist with Citi product where applicable on any change requests that relate to a new product line
Develop relationship with client Business Change Team
Administer and maintain records of all relevant documentation relating to changes
Responsible for end to end change process – analysis, design, delivery and costing
Provide timely and accurate MIS covering all functions where applicable
Minimum 7 years experience in Global Custody with detailed knowledge of Investor Services workflows and processes an advantage
A structured approach to work, experience in managing and working with internal and external Senior Managers and strong communication skills would benefit the candidate
The ability to juggle multiple demands and change direction regularly to support the Change Management Manager, our Clients and the ever changing industry are essential

End User Services Project Manager Resume Examples & Samples

Documenting project mandate and approach
Cost planning and actuals
Risk, issue and dependency management
Relationship to program director
Commitment to ongoing learning and implementing new knowledge into practice
Teamwork and collaboration
Delivers solutions in a timely and efficient manner
End user services experience e.g. Desktop, Sharepoint, Virtual and Collaboration technologies
Security experience e.g. Access Control and Active Directory
Experience in Audit and Regulatory projects

Global Loan Services Project Manager Resume Examples & Samples

Self Motivated
Good Financial Service industry knowledge
Data Operations

Active Exchange Shared Services Project Manager Resume Examples & Samples

Bachelor's Degree and/or equivalent work experience required
People management experience preferred
8+ years demonstrated experience managing multiple projects, programs and/or processes
Applies professional principles and business judgment to solve unique problems or to develop new procedures, process and products
Advanced knowledge and understanding of best practices in the industry
Educate as a Subject Matter Expert (SME) in Project Management process and tools and works to share knowledge across teams
Coach client team contacts on effective consulting for projects
Experience communicating effectively with different levels of management and direct client contact including executive levels
Ability to create presentations and write business cases for executive leaders
Knowledge of MS Project Enterprise

Business Services Project Manager Resume Examples & Samples

Project management of the Commercial network expansion activity for the Ohio market
Collaborate with Sr. level personnel in Business Operations on project management activities for recommended process and tactical initiatives across the West region
Provide daily, weekly, and monthly reporting of New Market Development (NMD) activity. Develop reports and analytics for Sr. level executives. To include KPI metric results, tracking of progress of penetrations, revenue attainment, and PSU results
Collaborate with peers in other functional areas to ensure information is being delivered and made available to the proper business leaders. Serve as communication point between project teams and senior leadership to effectively communicate project status
Network with key departments, such as Finance, Marketing, Sales, Construction and Engineering to help drive market penetration. Actively participates with cross-functional groups to solve problems, build support and secure buy-in for desired objectives
Resolve issues affecting project scope, quality, effort, risk and schedules. Creates and manages contingency plans for projects assigned
Handle broad-based and complex communications for internal and/or external audiences. Handles and resolves conflicts to maximize opportunities and minimize exposure to risk
Bachelor's degree from four-year college or university or equivalent work experience
2 - 4 years in project management, business analytics and reporting

Professional Services Project Manager Resume Examples & Samples

Work with Rackspace and client stakeholders to gather and document requirements and then ensure the requirements solve a customer’s pain point or objective(s) through project outcomes and deliverables
Responsible for the preparation of Project Initiation Documents, assists in the preparation of proposals, RFP/RFI responses, Statements of work Work (SoW). This includes the analysis and development of scope, duration, deliverables, resources, risk, assumptions and dependencies for assigned projects
Ensures that technical projects remain on schedule and within budget, cost and quality tolerances
Proactively works to identify and manage project risks and issues. Ensures appropriate response plans are developed executed
Serves as liaison between clients and Rackspace technical and non-technical departments in order to ensure that all targets and requirements are met
Keeps appropriate people informed of project progress, disseminating information on any problems or potential delays
Excellent knowledge and demonstrable experience of coordinating and monitoring technical projects from initiation through delivery
Experience in scoping, planning and managing complex IT infrastructure implementation and/or application migration projects
Ability to apply varying leadership skills and traits that create solutions and results to unexpected situations
PMP/Prince2 certification preferred
Proven ability to organise and execute projects in a consistent, repeatable and reliable manner
Strong organizational and cross-team communication skills
General knowledge of all areas of business operations

Professional Services Project Manager Resume Examples & Samples

Leverages market research to drive growth agenda
Works with focused program managers to drive business growth both in existing and new market segments and accounts
Rigorously qualifies opportunities for active pursuit based on the probability of success and the intelligent allocation of HP’s resources
Continually builds & reinforces client’s perception of HP as a credible partner
Consultatively positions HP early in deals to influence client strategy
Develops and champions the business justification for complex service solutions to ensure a successful engagement
Educates account team about HPS service solutions to increase their understanding and appreciation of its contribution to overall client account retention and HP profitability
Help Sales to position the value of the support service program
Manage lead generation activities of the business program
Fulfill a coaching/mentoring role towards the countries to help build local business development skills
Develops client relationships and interest over the span of lengthy large deal cycles and continually builds & reinforces client’s perception of HP as a credible partner through active persuasion and education
Move towards Sole Source
Develops and champions the business justification for HP services to ensure a successful engagement based on critical case review
Actively educates & engages with others (EAMs, CBMs, Account team, Engagement Managers, Solution Architects, etc.) on HPS business solutions, deal requirements & challenges to facilitate effective RFP/RFI responses, successful closes and client satisfaction
Crafts pursuit strategies that masterfully guide account team pursuit activities across often lengthy sales cycles
Leads and manages a virtual team across the geographic area to drive the business development activities and report on a regular basis the progress on growth
Acts as lead for coaching/mentoring other GTM team members
Works closely with the product sales team to drive large joint software and services deals in strategic and named accounts
Over 7 years of experience in selling large (7 figure) enterprise consulting deals in the Fortune 1000 customer base
Proven experience of selling to “C-Level” and other Senior Executives and successfully conveying and securing buy in on the HP messaging and positioning, leading to opportunity closure and/or expansion
Extensive experience in pipeline management, large and/or complex deal pursuit and qualification
Deep understanding of the Information Management and Analytics products / solutions / markets
Ability to understand business needs quickly and articulate solution benefits/ROI
Excellent oral and written communication and interpersonal skills

Advanced Services Project Manager Resume Examples & Samples

Strong Project Management Skills including scheduling, financial reporting, performance reporting, communications, issues/risks/actions management, procurement management and other key PM skillsets
Experience with navigating various environments where culture and structure varies within the organization with political navigation skills
PMP or similar certifications in addition to 3+ years of experience as a project or program manager
Bachelors Degree in Business or a related field
Very proficient in the following software tools: Microsoft Project, Excel, Word, PowerPoint
Technical acumen is required, particularly preferred within Cisco network solutions
Formal Program Management knowledge and experience is a plus
Exceptional verbal and written communication skills in English

Configuration Services Project Manager Resume Examples & Samples

Liaise with appointed Dell relationship customers to determine their exact customisation needs, including hardware, software and any other needs for their I.T or end-user project requirements. Meaning to visit customers, presenting all the CS capabilities and the CS offerings portfolio, in order to capture all the customers requirements in term of Hardware integrations, Software integrations and asset management services. In addition, determine any other data relevant to the logistics of the roll-out including dates for completion, volumes etc
Liaise directly with engineering Project Managers, ensuring they have a thorough knowledge of the requirements as laid out in the CS Technical Spec. in conjunction with spec. validation
Ascertain cost and lead time for validated projects and communicate quotation to Sales team
Validate first pass production unit with customer and attain written sign-off to enable mass production
Liaise with customer in relation to field issues. Analyse and communicate to CS quality and work to determine root-cause and fastest possible fix, for minimum impact on project roll-out
Proactively manage all transition requirements for customer projects
Identify changes in integration market and any competitive advantage which would be beneficial to incorporate into the CS service portfolio

Business Services Project Manager Resume Examples & Samples

Responsible for managing Commercial projects. Includes effective planning, forecasting, and project execution to achieve customer targets and revenue goals
Lead party in developing and deploying project management timelines, milestones, performance metrics, and an inventory of deliverables to support Commercial projects
Ensure performance meets Sales/Business Operations metrics and contractual obligations
Escalate as required to ensure commitments are met
Facilitate project review meetings, as well as project scheduling, controls, procedures, and project implementation plans
Drive communications to appropriate groups to keep them abreast of key changes and potential impact of the project outcome through calls and published status reports
Identify process gaps and create an action plan with milestone dates targeted to expedient closure
RFxx and proposal management
End-to-end customer ownership through the life of the project including changes, updates, and new orders
Projects managed via a customized project plan and weekly updates
Face-to-face project initiation meeting with the customer
Reporting tailored based on customer needs
Single point of contact for the customer and all stakeholders

Senior Services Project Manager Resume Examples & Samples

Executes established policies and procedures for the project, e.g. quality assurance, team reference guide, communication plan, and setting up the environment
Collects, reviews and publishes project status with regard to resources (people and optionally funding/cost), schedule (time), stakeholder management, and features (the solution and its quality) that influence project performance and completion
Bachelor’s or Master’s degree (Computer Science or Technical degree preferred)
10+ years related business and IT project management experience required; at least 5 years working within the Public Sector (Educational, State and Local Government and/or Federal Government) preferred
Proven experience managing application development projects through all phases of a solution’s or application’s lifecycle in a consulting organization, with demonstrated expertise and proven abilities in risk management and mitigation, and business value or strategy consulting
Understanding and experience using Agile / iterative methodologies
Demonstrated capability in developing professional talent
Experience using Microsoft Project to develop WBS and Project schedules
Project Management Professional (PMP) certified
The successful candidate must be a U.S. Citizen, be required to hold or be able to satisfactorily complete a US Government Security Clearance based on a Single Scope Background Investigation (SSBI) at the Top Secret/Sensitive Compartmented Information Level

Global Loan Services Project Manager Resume Examples & Samples

Lead end-to-end delivery of business process workstream(s) as part of change programs across GLS Operations
Perform business analysis (Business Requirement Document) that support overall development of operations strategy and target state operating model; gather, model and analyze data to test hypothesis and size opportunities
Conduct and report qualitative assessments of change programs, including status updates, key issues/risks and milestones
Work closely with key stakeholders to develop, agree and refine recommended solutions to address issues and capture opportunities
Build and maintain excellent relationships with internal clients and colleagues
Problem solving skills - ability to identify key issues and analyze the data to support the actionable recommendations
Analytical skills - ability to apply logical thinking to gathering, interpreting and synthesizing information across multiple sources and subsequently develop actionable recommendations
Client management skills - ability to partner with key stakeholders; developing and managing relationships across the firm
Project management skills - ability to manage multiple workstream(s), create project plans, assess risks and benefits, and driver delivery timelines and milestones
Communication skills - must possess excellent written and verbal communications; ability to articulate clear and concise messages
Teamwork - ability to work well with stakeholders and colleagues at all levels
MS Office - musts be proficient in MS Excel, PowerPoint and other MS Office applications
Financial Services experience a plus

Tailored Services Project Manager Resume Examples & Samples

Establish and lead a “shoulder-to-shoulder” working relationship with assigned state leadership and staff that is the foundation for capacity building activities
Review state/territory profiles and title IV-E waiver demonstration projects and contribute to the body of knowledge available about how to best support the jurisdictions
Develop relationships with other partners providing services within the jurisdictions
Provide leadership in assigned states/territories in innovation and problem solving
Work in close collaboration with State/territory liaison to report trends and problems
Travel to assigned jurisdictions as needed depending on needs of work plan
Master’s degree in social work, public administration, or related field
Bachelor’s degree can be substituted for the Master’s degree with 5 years or project management experience
8-10 years professional work experience with at least 7+ years of experience training/technical assistance provision in a human services field, preferably in child welfare
Ability to build and maintain strong stakeholder relationships for capacity building projects
Experience with title IV-E waiver demonstration projects
Experience with the CFSP/APSR process
Experience with Child and Family Services Review (CFSR) process and data-driven decision making
Experience implementing a broad scale project in a public service system
Strong analytical, problem-solving, and decision-making capabilities
Ability to multi-task and maintain high-quality results in a fast-paced environment

Corporate Market Risk Project Services Project Manager Associate Based Resume Examples & Samples

Project management, from the business perspective, of projects ranging from strategic to ad-hoc enhancements impacting the Market Risk Reporting and Control teams
Business Analysis and documentation of current state process and data flows – engaging with product control, Market Risk reporting, GMR IT, Market Risk Coverage and Business Management
Generation of detailed business requirement documents and use case examples in partnership with the stakeholder groups
Support of project documentation generation across the project life cycle
Identification of potential system/process enhancements
Build and maintain strong working relationship with Market Risk counterparts – GMR IT, Risk Reporting and Control teams
Experience in a Market Risk / Product Control / Risk Technology area
Excellent communication abilities, both written and oral
Comfortable with conveying complex requests to Technology, Operations groups and senior managers
Strong technical skills in Excel
Strong analytical skills in interpretations of data and identification of anomalies
Independent worker who is self motivated
Detail oriented and strong organizational skills
Ability to identify, research, and escalate critical issues
Results-oriented / delivery focused; ability to deliver high-quality results under tight deadlines
Comfortable working independently in a dynamic and challenging environment
Comfortable working with large quantities of data

Business Services Project Manager Resume Examples & Samples

Actively manages assigned projects, driving the project team through a formal product/project management process to ensure project goals, timelines and budgets are met
Creates, manages and distributes project schedules, meeting agendas, minutes and action item lists, and project status and exception reports
Collaborates with cross-functional groups through product development life cycle and communicates project status across the organization
Escalates to proper management level when required
Resolves issues affecting project scope, quality, effort, risk and schedule. Creates and manages contingency plans for the project
Develops a strong knowledge of Time Warner Cable products and services and how our customers use them
Bachelor's degree preferred. High school diploma required
5 years experience as a Project Manager in the Telecommunications or Cable Industry
3 years experience leading multi-functional teams in projects assigned
5 years experience in the development and implementation a detailed project plan to execute to short and uncompromising timelines
PMP Certification is highly preferred

Market Data Services Project Manager Resume Examples & Samples

Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
Meets financial objectives by forecasting requirements; preparing a budget; scheduling expenditures; analysing variances; initiating corrective actions
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organisations
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments; mitigates conflicts and communication problems
Provides coaching to junior staff and effectively utilises all members of the team to their highest potential; guidance to management in planning process; identifies and follows through on process improvement opportunities
Liaises with market data vendors; has an understanding of Capital Markets and the use of market data in particular

Global Retail Services Project Manager Resume Examples & Samples

2+ years marketing experience, preferably in retail - agency or internal marketing department experience a plus
Familiarity with marketing tactics, creative development and internet technology
Fluent in Microsoft Office with experience with Adobe Creative Suite – particularly InDesign

Actuarial Services Project Manager Resume Examples & Samples

Functions as actuarial liaison with internal and external clients
Manage/completes special projects and tasks as requested with significant level of discretion and independent judgment
Conducts research as needed; communicates results and provides performance reports as applicable
Supports practice’s sales initiatives and efforts
Determines and drives implementation of processes and solutions and assesses shortcomings
Effectively identifies and communicates issues with other staff, management or clients, as directed
Exhibits leadership with respect to the deployment of processes, information and resources within the actuarial practice
Additional responsibilities as reasonably assigned
BS degree in Mathematics, Statistics, Actuarial Science, or related field preferred
Minimum of five years of actuarial experience and/or project management
Must possess or be in pursuit of enrolled actuary designation; desire to continue pursuit of professional education and designations
Ability to engage effectively with clients, prospects and consultants
Ability to work effectively in team-based environment as well as independently
Demonstrated high level communication skills
Proven time-management skills
High level of enthusiasm and demonstrated initiative
Proficient with Microsoft Office and other related software

Watson Services Project Manager Resume Examples & Samples

Lead key customer planning and management meetings to define Watson solution and key content. Facilitate regular communication among the key stakeholders
Work with client in collaboration with the services solution team to capture the business processes and use cases associated with the customer needs for Watson solution in appropriate tools
Work with client to set goals, objectives and key milestones for solution development and delivery consistent with IBM strategy for Watson
Provide regular status reporting to and with key stakeholders against goals, objectives and milestones
Manage budget, claim, and capital

Corporate Services Project Manager Resume Examples & Samples

Manage all projects for Corporate Services globally such as general office management, facilities, technology etc
As the point of contact on assigned projects, performs a variety of highly skilled duties such as: assembling, coordinating and managing an assortment of projects
Facilitate and troubleshoot the myriad of problems associated with developing complex systems or with coordinating and development
Provide highly skilled technical and management advice and assistance to department management and employees
Lead various project review meetings and coordinates activity across the firm globally
Assist in developing departmental plans, goals, objectives, policies and procedures
Liaise with other members of the team to ensure project’s completion
Responsible for communication plan around all projects and procedures for department
Must be able to work with all levels and be able to build consensus
Ability to handle multiple projects and priorities at once
Global Corporate Services knowledge & experience
Power Point, Sharepoint and Excel
Skilled written and oral communicator
Strong project solving and analysis skills

Advanced Services Project Manager Resume Examples & Samples

Accountable for project plans, schedules, delivery within time, and quality of all project elements
Initiates and maintains customer relationships from receipt of order through day of cut and official handoff to Service Assurance
Exhibits ability to work independently with limited direction
Exhibits ability to manage multiple projects simultaneously
Deliver World Class Customer Experience
Assigns and prioritizes workload
Assists team members in meeting scorecard productivity/qualitymetrics
Acts as primary point of contact for regions

Watson Health Services Project Manager Resume Examples & Samples

Lead key customer planning and management meetings to define Watson Health solutions & key content. Facilitate regular communication among the key stakeholders
Work with client in collaboration with the services solution team to capture the business processes & use cases associated with the customer needs for Watson Health solutions in appropriate tools
Work with client to set goals, objectives and key milestones for solution development & delivery consistent with IBM strategy for Watson
Provide client with Single Point of Contact for issues that may affect solution and solution delivery
Identify any issues and problems that need immediate focus and resolution. Leverage key resources across IBM to resolve issues quickly
Provide regular status reporting to and with key stakeholders against goals, objectives & milestones
Oversee business controls, security and compliance to achieve audit ready posture
At least 5 years experience in Project management
At least 3 years experience in work on large services delivery project with a distributed development team
At least 5 years client facing experience as a Project Manager
Readiness to travel 50% travel annually
At least 3 years experience managing healthcare projects
10 years Project Management experience
10 years experience managing health care projects

Healthcare Services Project Manager Resume Examples & Samples

Experience with full life cycle project management
Demonstrated ability to be effective in a highly consultative environment
Progressive experience managing mid to large scale projects
Ability to travel approximately 20% with a focus on travel to FL
Bachelor degree highly desired
Experience with EMRs and Practice Management systems
Knowledge of clinical terminology and processes
Prior experience in the health care industry

Bankcard Services Project Manager Resume Examples & Samples

Assume responsibility, as assigned, for initiatives within BankCard which require ongoing maintenance or enhancements, such as compliance and legal issues, training, documentation, process procedures, database management, communications, systems integration and product delivery
Lead work teams to map solutions to identified problems in order to meet the objectives of the department
Effectively produce written materials to organize and summarize project-related activity and
Five years of banking experience
Interpersonal skills which allow effective working relationships with every level in the organization
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products with specific emphasis on presentations, flow charting and database management
Master’s degree in business-related field or completion of a banking school program
Credit card processing knowledge/experience

Services Project Manager Resume Examples & Samples

Delivers engagements within the constraints of schedule, features/functionality, and budget
Establishes a strategy of continuous risk and issue identification and management that enables proactive decisions and actions throughout the project life cycle
Maintains the Master Project Plan, Master Project Schedule and SDM deliverables
Stays current and involved in collecting conditions of the project relative to resources (people and optionally funding/cost), schedule (time), and features (the solution and its quality) as specified by the established project protocol. In addition, performs the process of comparing actual performance with planned performance, analyze variances, evaluate possible alternatives and take appropriate corrective action (control) as specified by the established project protocol
Follows the principles of Microsoft Services Delivery Methodology (SDM) in project delivery
BA or Master’s degree or equivalent experience
3 - 5 years of related experience
Project Management fundamentals (e.g. PMI or equivalent) and Industry-specific certifications (as and if applicable)
Experience with Microsoft technologies e.g. Windows 7/8, Exchange, FIM (Federated Identity Management), Lync, etc
Experience with offshore development and/or global teams

Boston Office Services Project Manager Resume Examples & Samples

SpacePlanning
Employee relocations
Conference Room setups and wall reconfigurations
Ordering and restocking of supplies
Audio/Video assistance, able to setup portable LCD projectors and connect to external devices
Liaison between Line of Business and vendors
Utilize internal applications to submit request for, temperature issues, lights out, any facility issues that arise, etc
Programming phones on-site
Fire and Life Safety director
Provide ongoing assessment and improvement recommendations for sites
On-boarding and Off-boarding employees
Knowledge of Microsoft Office, Word, Excel, PowerPoint
Works independently as well as on a team, to produce first class customer service
Able to lift 60 pounds
Excellent communication, influencing and negotiation skills with the ability to develop and maintain collaborative relationships both internally and with external customers
Ability to initiate and drive change

Safer Planet Services Project Manager Resume Examples & Samples

Minimum 8 years experience in IT project management
Experience in working with external customer project delivery, specializing in application development type of project
Excellent knowledge of project management best practices and usage of standard toolset
PMP certification will be a strong asset
Microsoft Project knowledge or other project management software supporting project planning and tracking

Global Internal Audit Services & Project Manager Resume Examples & Samples

Have an comprehensive understanding of IT, databases, finance, manufacturing and data mining software
Develop a pre-audit file methodology, act as an IT interface and maintain databases
Ability to execute tasks reliably and in an timely manner
Prepare a full set of pre-audit file analyses to audit teams as required using data analytics
Perform audit and investigative fieldwork as directed by the VP IA, including Financial, Operational, IT, Specific Procedures, Specials and SOX Testing
Travel is required but may be irregular and fluctuate between 30 and 40% depending on work requirements. Candidates must have the appropriate documentation and ability to travel and work in the country where the company is located
Ensure full engagement coordination with auditees and other staff
Maintain and continuously improve existing IA departmental reports and system databases
Coordinate departmental requirements with Management & IA staff
Compile and prepare special reports and presentations as required by IA Management
The candidate will be monitoring costs and accounting for up to 7 offices globally
The candidate must fully understand corporate policies and procedures furthermore, abide by and practice Magna IA & IIA standards, guidelines, practices and terminology. All candidates are required to gain a CIA and CFE within a reasonable amount of time
5 plus years’ experience as a Financial & IT auditor with manufacturing environment exposure, SOX testing, ACL or IDEA as well as extensive experience executing test algorithms, IT controls implementation and testing, database development and project management is required
Experience in an automotive controllership role and as an auditee, IT programming and ability to write ACL algorithms
Languages: Minimum, English & German: Spanish and Mandarin, are desirable
In-depth knowledge and use of ACL or IDEA, MS Office Applications & Internet including MS Excel, Word & PowerPoint
Effective development and use of databases, E-mail & scheduling & administrative modules
Professional verbal & written communication skills
To actively pursue and complete the CIA & CFE designations through the related Institutes within a defined period (this education is supported by Magna IA)
Understanding of MRP systems and IT applications
Organized - be able to approach tasks and assignments in a disciplined methodical systematic manner with sufficient detail including planning, execution, communication and records retention (filing) on a timely basis
Professional – be able to deal with several corporate levels in an even, objective, non-opinionated and polite manner and develop good rapport. Dress is business casual. Self development within a profession is required (CIA & CFE designations are supported by Magna IA). A candidate must be technically competent in accounting and auditing practices and develop leadership skills
Flexible - be able to handle stress and short notice changes of schedule and plans and organize such tasks in priority to fulfill IA obligations while working in a team environment
Committed & Reliable - commitment to complete tasks accurately, with sufficient detail, efficiently and effectively. Good team member interaction and communication is essential
Confidentiality & Trustworthiness– proven record of high ethical standards. All information within the department is to remain strictly confidential. All information is to remain within IA unless specifically directed
Prior experience as an auditor & auditee
Prior experience and good understanding of Hyperion and BPS Resolver or other audit program platforms
Project manager experience
Accommodations for disabilities in relation to the job selection process are available upon request

Lead Services Project Manager Resume Examples & Samples

Respond to Owner's technical inquiries coordinating technical resources, to assure problems identification and resolution
Assist customer operation and maintenance staff in monitoring performances of covered units and recommend actions to improve safety, availability and reliability
Identify elements requiring improvement and structure projects and actions to address the needs
Organize and conduct recurring contract review meetings, outlining activities and units performances (including RCA)
Plan and coordinate the implementation of recommended actions due to Technical Information Letters by monitoring their technical applicability and execution timeframe
Provide information about the latest advancements in upgrades opportunities to Customer, and assist in their implementation
Keep Customer updated about design changes of parts to be installed
Coordinate Field Service, Repair Service and part delivery activities to meet Contract obligation
Coordinate the reviewing of maintenance plan, with the aim to optimize the Units reliability and availability
Support Customer for the storage of parts under the Contract
Maintain maintenance and inspection quality Manuals
Resolve with the customer any un-clarity in the agreement wording which may arise during the execution of the contract
Coordinate parties for multi P&L deals. Represent the main interface with customer when requested
Stay up to date on trainings
University degree in engineering or equivalent
Project Management expertise, better if associate with Technical skills and Maintenance knowledge
3 years experience in a similar function
Good Computer skills (i.e. Microsoft office)

Senior Services Project Manager Resume Examples & Samples

Provide Project Leadership, effectively managing and facilitating cross-functional GE teams to ensure on time delivery, contract deliverables fulfilment, and margin attainment/ enhancement
Manage project financials: sales, cost, margin, invoicing, receivables and change orders
Drive project schedule; work with Project Scheduler on schedule creation and management
Actively identify, manage, and reduce project risks throughout the project lifecycle
Work closely with GE region teams to drive high fulfillment and portfolio growth
At least 5 additional years of experience in project management, preferably in the delivery of engineering services within a commercial environment
At least 2 years of experience in a management role
Bachelor's Degree from an accredited College or University, preferably in a technical or business degree
Eligibility Requirements: Ability and willingness to travel (~25%)
Fluent Russian: speaking, reading and writing
Ability to set realistic objectives, accurately appraise situations, detect risks and issues, and collaborate with GE internal teams and customer to find win-win solutions when issues arise
Minimum of 5 years of experience in either field engineering, commercial, engineering, sourcing, repair, power plant operation and maintenance or other adjacent role with Gas Turbine, Steam Turbine or Generators
Extended scope experience involving power plant equipment and auxiliary systems
PMP Certification, Project Management Leadership Program (PMLP) Graduate, or other Project Management training
Quality Certification or similar equivalent training

Lead Services Project Manager Resume Examples & Samples

Provide vision and strategy, oversight, and holistic systems integration program management for the complete Project life cycle
Oversee client relationship building, employee on-boarding, account setup, and up-front implementation of contracted technical and service delivery solutions to achieve specified performance and financial objectives
Review client requests for proposals (RFPs) and supports the solution executive and the solution managers in creating the Program strategy
Represent GE in articulating the Program solution to the client, describing the vision, the “journey” to achieving the value proposition and benefits of the program
Manage the completion and subsequent execution of the Program plan and is accountable for program cost, schedule, and delivery quality
Maintain a thorough understanding of the Program strategy, plan, and interdependencies as part of the overall outsourcing effort
Work with multiple GE Delivery Teams, outside partners, offshore teams, and subcontractors to establish and manage an effective Program team
Own regular and timely communication with all GE and client stakeholders on the status of the Program
Have significant responsibility and senior management exposure within GE and client organizations
10+ years of related Technical/ Engineering Project Management experience preferred
Minimum 10 years of successful project/program management experience with specific focus on new product development and program execution
Startup experience in Project/ Program management or startup experience as a Service Delivery Manager, Account Executive, or Program Management Office leadership preferred
Experience in full project life cycle management.(Integration, Development, and Deployment of large scale, multi-year, multi-platform, and multi-vendor information systems preferred
Large-scale project/ program management of multi-discipline teams, including strong management and communications skills, service delivery, client relations, planning, scheduling, budgeting, financial management and earned value, resource management, QA, negotiations, contract negotiation and management
Business development and proposal presentation experience – shaping value propositions with clients, crafting solutions, and driving proposals including Statement of Work
Managing and leading in a highly-matrixed organization
Other required experience includes: Program background; Systems Integration, Agile methodology experience, Infrastructure and Applications implementation, and understanding of commercial software implementation
MBA or other advanced degree, PMI certification preferred
Diplomacy and finesse; Ability to work with and persuade disparate groups. Skilled in negotiation and conflict resolution
Team player; Consultative, strong team attitude. Ability to build/recruit and retain a strong team
Flexibility; Ability to multi-task, adapt to change, and manage a fast-paced, high-stress environment
Initiative; Assertive, high energy problem-solver, inventive, demonstrated drive for results. Hands-on, willingness and ability to work the details
50% travel is typically necessary while assigned to specific complex project
Software development; Reliability, Availability, Maintainability and Safety (RAMS)
Experience delivering multiple phased complex systems
Experience with complex technologically driven projects
Strong Project Management skills, with demonstrated excellence in schedule and budget management
Project Management credentials (e.g. Project Management Professional PMP certification)
Experience with Software-as-a-Service platforms preferred

Professional Services Project Manager, Iics Resume Examples & Samples

Minimum 10 years of experience in project management with track record of success
Bachelor’s Degree in Mechanical Engineering, Computer Science, Electrical Engineering, or related field
Experience leading high visibility and high dollar, critical projects

Senior Services Project Manager Resume Examples & Samples

Bachelor’s degree in Engineering, or equivalent experience
Minimum 5 years rotating equipment technical experience
At least 5 years experience in project or services management
Willingness and ability to travel 60% of the time
Eligible to obtain work permit in Iran
Strong Project, Construction, Field Engineering and/or Contract Management experience in

Data Management Services Project Manager Resume Examples & Samples

Minimum 5 years’ experience in managing Data Migration projects. Preferably with regional experience (ASEAN or AP)
Project experience should involve business experience in order to cash, supply chain, finance
Where possible, experience in a Master Data Management Operations role which is regional in scope
Demonstrated understanding of Order to Cash processes, Finance processes involving intercompany processes or indirect tax (any of the above)
Aptitude to learn quickly, adapt to changing dimensions and scope are key success factors to managing in this role. Ability to apply knowledge and experience from similar industries into the FMCG / Mondelez context and adapting will enable successful execution

Lending Services Project Manager Resume Examples & Samples

Interview business line owners to identify project goals and analyze needs
Work with project sponsors to formulate strategies to meet stakeholder needs
Foster collaboration among the project team and the support team
Define and develop business requirements. Offer creative thinking and alternative recommendations to assist in project design and problem resolution
Direct and monitor resources to meet project and time line goals
Direct and monitor project activity, including project goals and gaining consensus on project milestones
Prepare project plans and ancillary documentation within established business requirements. Manage to that plan and react and adjusts as needed
Delivers effective executive communications across all areas of need
Assist in improving and maintaining all policies, methodologies, tools and techniques
Demonstrated ability to complete projects on time and on budget within approved scope
Demonstrated leadership skills, including the ability to develop and motivate diverse teams
Ability to identify new opportunities to gain efficiency and add value
Excellent verbal and written communication skills

Dealer Services Project Manager Resume Examples & Samples

Five to eight years of experience in project management and leadership activities
Four or more years of managerial experience　
Dealer Services/Indirect Lending, automotive or RV/Marine finance, and/or OEM experience preferred　
Demonstrates ethics and integrity, adhering to U.S. Bank’s core values. Holds others accountable for upholding ethics and values.　
Shows initiative, including eagerness to work on projects. May offer suggestions and / or take action to implement new or more effective solutions for work procedures, issues, or to meet customer needs.　
Uses refined analytical and problem-solving skills and judgment to quickly identify problem areas and proactively resolve issues.　
Produces high-quality work that is accurate and thorough, with attention to detail.　
Demonstrates effective work habits and organizational skills by prioritizing and planning, with the ability to handle multiple tasks simultaneously and adapt to changing work priorities.　
Is a team-oriented professional, interacting collaboratively with team members and others across the organization.　
Possesses exemplary oral and written communication skills, demonstrated through interactions with clients, outside auditors, and colleagues throughout the organization.　
Shows a commitment to learning through professional development and growth, continually expanding his / her knowledge base and expertise in his / her practice area.　
Practices effective risk management strategies, understanding and following firm risk policies.　
Begins to demonstrate a depth and breadth of technical, process, and professional knowledge. Uses knowledge to analyze issues and provide solutions to meet department needs.　
Meets or exceeds results within time, budget, and quality standards even under shifting priorities

Cisco Services Project Manager Resume Examples & Samples

3+ years' experience leading projects
3 or more years of Project Management experience in the deployment of leading edge technologies
Validated negotiation and presentation skills
Deep understanding of project scoping and risk assessment techniques
BS/BA degree or equivalent
MS Project and Oracle Project experience
Project Management training , knowledge of Mobility, routing, routing protocols, switching, internet and general network architecture is a plus

Services Project Manager Resume Examples & Samples

5 years of experience with the service industry
Experience with using Microsoft Excel, Word, and PowerPoint
Ability to handle multiple, demanding, and complex projects in a timely manner with accurate results
Ability to work independently and as a team player
Ability to show a record as an effective administrator to communicate well at all organizational levels
HS diploma or GED and 5 years of experience with the service industry or BA or BS degree

Technical Services Project Manager Resume Examples & Samples

Bachelor’s Degree with 5 years of experience. An additional four years of applicable work experience may be substituted for degree requirement
Experience managing large project teams in challenging environments
Ability to develop, implement, and maintain an Integrated Master Schedule (IMS) for projects
Experience in managing vendor accounts and relationships
Ability to creatively align business goals with IT solutions
Proficient in Microsoft Project and Microsoft Visio
Ability to obtain Security clearance within 6 months
Master’s Degree in Business or Project Management discipline

Lead Services Project Manager Resume Examples & Samples

Plan and implement projects at various customer work sites in the US and abroad, including the activities of staff and subcontractors
Primary customer contact for the duration of each project
May commission, resolve specification issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate / coordinate with staff as appropriate
Respond to call-out type repair requests from customers
Lead the regional implementation of New Product Introductions (NPI) and take actions necessary to expand existing product lines and grow the business through development of new products and services
Coordinate the day to day operations of the Fountaindale Service and Field Service Team to efficiently and effectively deliver on output requirements
Ensure compliance activities at the Fountaindale operation and activities being performed by the Field Service Team, are being performed and recorded in accordance with regulatory and corporate requirements
Identify, develop and implement opportunities for improvement within the operations to provide overall business benefits
Manage the project budget and timeline and ensure the resources are available to complete the project within budget and on time in order to meet customer obligations
Ensure that delivered products and services achieve highest quality and performance levels
Negotiate change orders with customers
Manage a varied staff that will include employees, customers, partner companies, or subcontractors
Develop resource and Capex plans to meet business output and compliance requirements
Develop team members in alignment with GE Beliefs to maximise potential for the benefit of employees and the business
Develop relationships with key contacts at Mines
Collaborate with other team members within the Mining Equipment Supply Chain team to simplify processes, improve consistency and maximise the utilisation of available resources
Bachelor’s degree from an accredited university or college (or a high school diploma/GED with at least 4 years of experience in an engineering or project management position) preferred
Proven experience in a relevant project management, engineering or manufacturing role
Project management experience working in a lead capacity implementing projects in a field environment
Strong commitment to EHS Leadership & compliance
Strong PC skills with advanced level ability with Microsoft office suite of products
Strong commercial acumen
Strong coaching, facilitation and team building skills
ELIGIBILITY REQUIREMENTS: Willingness and ability to travel regularly
Experience working in the Mining Industry and preferably "at mine" experience
Working knowledge of Mining Industry and Regulatory requirements
Knowledge of GE Mining products and systems

Services Project Manager Resume Examples & Samples

Lead cross-functional teams, ensuring that all deliverables are successfully managed, executed, monitored and controlled such that Customer success and satisfaction are achieved
Creation, maintenance and tracking of project plans and schedules, activities and issues associated with customer engagement(s)
Drive project tasks to completion in accordance with schedule and cost constraints. Reports status and other metrics related to the project activity
Proactively identify, mitigate and resolve issues
Manage and set priorities for resources across teams to achieve project objectives
Foster an environment of collaboration, trust, and accountability for teams supporting the customer project

IT Services Project Manager Resume Examples & Samples

Be available for remote customer and vendor engagements
Deliver targeted ARR Customer Experience metrics
Protect Dell’s revenue and margin opportunities
Support our financial obligations from an operational perspective Promotion of compliance to Dell’s Global Take Back Protocols
Be able to assist our larger ARR customers in the delivery phase with tasks such like assisting with getting the order booked, invoice questions, general ARR delivery questions
Promotion of compliance to Dell’s Global Take Back Protocols
Be sufficiently knowledgeable regarding WEEE legislation, and data security standards to enable contributions to relevant tenders

Senior Professional Services Project Manager Resume Examples & Samples

Preparation and publication of consolidated sales, delivery, and expense data from regions/countries into a consistent EMEA view
Sales pipeline review and forecasting, and revenue forecasting
Preparing weekly project dashboards for all in-fllght PS projects
Track and report EMEA Professional Services gross contribution margin
Governance over subcontractor project managers to ensure BlackBerry PS method and standards are followed during engagement execution, and project milestones are achieved as committed, and documented appropriately
Maintenance of project artifacts archive
Maintenance of standardized templates and process documentation
Collaborate with regional directors to manage consultant resources, including project assignments, from project kick-off through completion and acceptance
Operational enablement of subcontractors, including contract management, skills inventory, coordination of training, and auditing and approving invoices for payment
Partner with Sales Operations, Order Management, and Accounting on cross-functional communications
Represent Professional Services on New Product Introduction (NPI) team, and drive PS tasks to closure
Maintain Professional Services marketing assets
PSA
Oracle / NetSuite
SFDC
Microsoft Office suite, especially Excel, Powerpoint and Project
Project Management in a Professional Services organization

Professional Services Project Manager Resume Examples & Samples

Minimum 3+ years in Project Management industry
Minimum 3+ years in Customer Facing environment
Minimum 3+ years in Financial Services industry
Minimum 3+ years in Software Application industry
Proficient in Microsoft Word, Excel, Outlook, Project and PowerPoint
25% travel required

IT Services Project Manager Resume Examples & Samples

Planning, building and deploying new global offices
Upgrading and migrating to new telecommunication systems in 2017
Working with other departments (e.g. Engineering) in addressing the ever growing virtualized infrastructure
Working across the company to help select, build and deploy a new CRM and ERP System
4 - 6 years as an IT Project manager supporting IT Services programs
Technically savvy in the IT domain, along with technical writing experience
Business case development experience and Earned Value Management experience
Experience with Enterprise-level Information Technology (IT) Service Desk/ Desk Side Support, Engineering, Application Development, Integration, Testing, Asset Management, Risk Management, SDLC, Business Processes Methods, and Change Management experience supporting between 3,00 and 1,000 users in a highly visible and dynamic environment
Excellent verbal and written communication skills and the demonstrated ability to communicate to all levels of management and users
PMP Certification / ITIL v3 Certification is a plus
A mix of hard and soft skills: an instinct for recognizing and resolving technical issues, but also an innate desire to bring order to chaos, and a knack for working with people across all departments
Your resume
A cover letter that reflects your personality and addresses specifically why you are a fit for Bluebeam and this role (and don't send us a generic one!)

Services Project Manager Resume Examples & Samples

Bachelor’s degree in any field, high school diploma or GED with 5 years of experience in the discipline, or service in the US Armed Forces with an honorable discharge
A minimum of 1 year of experience at the Developmental level in the discipline
Proven record as an effective administrator with the ability to communicate well at all organizational levels
Experience utilizing Microsoft Excel, Word, and PowerPoint software
Strong commitment to mission support
Excellent written, oral, and other communication skills
Strong interpersonal relationships
Thorough understanding and commitment to sound program management techniques
TS+ Clearance required

Principal Professional Services Project Manager Resume Examples & Samples

May be asked to stand in for reporting Director during absences and handle basic responsibilities
Accountable for the successful implementation and on-site deployment of professional services deliverables to our customers
Ability to coordinate cross-organizational resources based on project requirements
Manage multiple projects concurrently
Handle day-to-day activities and communication between customer and Aspect personnel
Develop, maintain, and manage Microsoft Project plans, project budgets, and P&L using a variety of standard tools including Microsoft Office suite, SharePoint, Oracle Project Accounting, and Compass
Overall accountability for achievement of project financial objectives – revenues, profitability (gross margin), and VSOE compliance
Provide status reports and measurements throughout life of the project
Maintain and enhance customer relationships through professional demeanor and communications
Follow established project processes and methodology
Undertake other tasks that may be necessary to create an outstanding environment for the growth of a value-driven company
Demonstrated competency in decision making and problem solving; resource management; conflict management; leadership; and planning, prioritizing and goal setting
Strong customer service and teamwork skills. Professional demeanor to maintain and enhance relationships
Acts independently to determine methods and procedures on new assignments and may provide guidance to lower level personnel
Capability to work on extremely complex problems where analysis of situations or data is required
Ability to provide solutions that are highly creative and to exercise independent judgment in developing methods, techniques and evaluation criteria for obtaining results

Senior Services Project Manager Resume Examples & Samples

Bachelor’s degree from an accredited university or college
Minimum of 3 years of experience in project management role, preferably in the delivery of technical services within a commercial environment
Minimum of 3 years of experience in a Field Service environment
Minimum of 5 years of experience in a leadership role
Familiar with modern project management techniques & software systems, including SAP and e-Services
Experience in a commercial / customer facing role (i.e. Commercial Sales, Field Services, etc.)
Experience with commercial service agreements, contract interpretation and amendments
Experience working with global teams / partners

Services Project Manager Resume Examples & Samples

Ability to show a record as an effective administrator and communicate well at all organizational levels
TS/SCI clearance with a polygraph required
HS diploma or GED and 5 years of experience in a professional work environment or BA or BS degree

Web Services Project Manager Resume Examples & Samples

BA/BS degree in Engineering or a technical field, or equivalent practical experience
Experience in networking technologies (across the OSI model)
Technical and commercial knowledge of operator network topology and architecture
Client-facing experience
Substantial experience in the telecommunications industry
Excellent project management skills and attention to detail, with ability to prioritize and work well in an environment with competing demands
Excellent written and verbal business communication skills, with ability to absorb complex technical concepts and communicate them to a non-technical audience
Experience in internet technologies, such as HTTP, TCP/IP, JSON and XML to enable API integrations between systems
Experience working in a senior IP network planning or implementation role at an ISP, telecoms operator, carrier or CDN
Strong data-driven analytical and problem solving skills
Demonstrate project management skills including, but not limited to, creating schedules / task / resource assignments, identifying critical path, managing action items & check-lists, communicating status reports and creating meeting agendas
Manage the full life-cycle of a well-defined project
Collaborate with team members to ensure tasks are completed and updates are well-communicated in a timely fashion
Administer and coordinate assigned tasks without supervision according to project plan
Clear and effective written and verbal communications
Able to summarize tasks and record concise meeting notes

Professional Services Project Manager Resume Examples & Samples

Discuss project requirements in detail based on client’s statement of work (SOW), including but not limited to file specifications, file transfer protocol, hardware requirements
Host weekly status meetings with clients and proactively track, plan, and report on implementation progress
Communicate as needed with third party financial institutions, and effectively manage client expectations
Facilitate configuration options session with the client to define system setup
Provide consultative direction, employ good judgement and work in partnership with clients to resolve any potential conflicts or concerns during project execution

Smart Device Services Project Manager Resume Examples & Samples

Provides direct and ongoing leadership for a team of individual contributors designing and developing new products, enhancements and updates and coordinating projects for end-user applications software running on local, networked, and Internet-based platforms
7-10 years total experience in firmware/software design and management
Bachelor’s or Master’s degree in Computer Science or other related engineering degree
Experience/knowledge in test driven development & agile development models
MBA or equivalent business experience
Strong multi-tasking and prioritization skills
Strong communication skills (e.g. written, verbal, presentation); mastery in English and local language
Good understanding of the company's policies and processes

Senior Wind Services Project Manager Resume Examples & Samples

Primary customer contact. Resolve specification and commercial issues, manage correspondence, provide periodic updates, ensure customer satisfaction, and negotiate/ coordinate with staff as appropriate
Responsible for the financial performance of a portfolio of projects including not limited to cash collection, revenue recognition, and project probabilities
Responsible for on-time delivery in accordance with contract
Responsible for day to day operations of the projects including internal project review, customer’s meeting and communication, project data visibility and work with cross functions to address the project issues and provide solutions
Responsible for driving the project quality and process compliance
Lead project team, including partners, through contract reviews to identify & manage risks, monitor financial and operational performance against the agreed timescales, and initiates corrective action where appropriate
Drive organizational effectiveness in order to achieve business goals and the development of employees. Responsible for project resource planning and
Responsible for project resource planning to ensure the team capability to drive execution excellence
Provide support to sales or other functions as required to meet the in business needs and development
Bachelor's degree in Engineering, Business or equivalent from an

Utilities & Developer Services Project Manager Resume Examples & Samples

Full scope project management
Serve as subject matter expert for engineers, consultants, developers, private parties, and public agencies
Two years' experience as a Transportation Engineer 1 or 2 and a BS/BA degree in engineering, sciences, or other relevant field or an approved equivalent combination of education and experience. Required education can be substituted with relevant work experience
Proficient knowledge and skillful application of project management practices
Reliability to complete multiple work assignments proactively and efficiently to meet strict guidelines and deadlines
Strong analytical abilities and attention to detail
Proficiency with computer software to research and prepare Utility Franchises, Permits, and Agreements (e.g. Microsoft Office 2016, ArcGIS software, Adobe Pro, Oracle, Utility Database)
Skilled at interest-based negotiations
Expert ability to build and maintain effective business relationships
Knowledge and experience in utility and/or transportation design, right of way, and construction
Knowledge and experience in utility Franchise, Permit, and Agreement process
Knowledge and experience in working with public and private utilities in coordinating complex relocations

Annuities Services Project Manager Resume Examples & Samples

3 + years Project Management experience
Strong communication (written and verbal) and presentation skills with proven ability to communicate efficiently at the executive level, and all additional levels of the organization
Demonstrated ability to drive multiple initiatives and competing priorities with excellent time management and organizational skills
Process-oriented with demonstrated strong analytical and problem solving skills
Must be comfortable with ambiguity and helping decipher and define key measures of success
Must be self-motivated, determined, focused and show initiative

Senior Services Project Manager Resume Examples & Samples

Manage for the end-to-end delivery of complete projects to agreed schedule and budget
Responsible for risk assessment and creating/executing plans to mitigate risks
Build customer loyalty through project execution excellence and actively promote quality awareness and improvements
Ensure effective cross-functional teamwork among project team members including both internal and external
Provide support to bid team in preparation of tenders and assist in contract negotiations with end customers and third-party suppliers
Liaise with product development teams to: fully capture all customer product requirements; track and manage customer product developments; oversee product and project testing lifecycle
Working as the customer account manager to foster closer ties with end customer and increase GE work portfolio
Mentoring and support of other project managers within the project delivery team
Flexibility to travel to customer site (predominately London & Europe) for short periods
Degree from an accredited university or college (or equivalent qualification) in Engineering or equivalent subject or equivalent knowledge and experience
Proven Project Management experience, delivering complete solutions (hardware, software and training) to end customers
Excellent communication skills to liaise with both internal development team and external customer
Proven track record to manage and resolve project issues throughout full project lifecycle
Experienced in large projects, bid process and contract negotiations
Experience of the Electricity Control Industry
Experience of the Control systems
Experience of delivering projects to global customers
PRINCE2 or PM-BOK certified

Lead Services Project Manager Resume Examples & Samples

Serve as the GE representative and focal point for the customer on the project, owning the customer relationship for the duration of the project, and driving customer issue resolution
Own project execution, including coordination of engineering, procurement, shipping logistics, field execution of outage scope and performance demonstration
Understand, Own and implement Contract Terms & Conditions
Actively participate in process initiatives and project reviews to drive risk mitigation, best practices/ lessons learned, and project execution excellence
Demonstrated project management skills and passion for Project Management
Skilled at leading in a matrix organization; capable of influencing and leading cross functional team members despite limited authority
Confident yet humble; ability to tactfully ask questions to create clarity
Motivated to both plan and lead team as well as manage project administration
Appetite for learning PM processes and tools, as well as CM&U products and technology updates
Embraces and demonstrates sensitivity to culture of customer and internal team members
Experience with interpreting or applying Contract terms & conditions and binding agreements
Understanding of GE financial processes, revenue recognition, costs, margin, and quarterly forecasting

Construction Services Project Manager Resume Examples & Samples

Manage all aspects of various sized projects to ensure that each are safely completed on time and within scope and budget
Communicate with the Client to identify and define project scope, schedule and budget
Design, communicate and implement a successful project plan with the Project Team
Assist with daily operations and field technicians to ensure successful project execution
Identify, develop and take actions to resolve operational complications to minimize delays and provide 100% Client satisfaction
Attend project site meetings and provide field supervision and direction of services as necessary
Coordinate with Intertek-PSI Team for financial management of projects including: internal set-up, invoicing, budget tracking, change orders and collections
Promote continued improvement and quality monitoring of processes to further the quality of standards and practices

Global Consumer Services Project Manager Resume Examples & Samples

Coordinate and maintain relationships internal resources and third parties/vendors for the execution of projects
Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical, financial, and resource feasibility
Ability in handling multiple and competing priorities and requests
Bachelor’s degree in Communications, Business, or related discipline
Advanced skills with Microsoft Office, including Word, Excel and PowerPoint
Proven ability to manage multiple projects with competing priorities in a highly matrixed environment
Ability to construct and format effective reports and presentations
Ability to work in a highly ambiguous environment and interest in supporting a global team
Ability to handle responsibilities independently, while exercising good judgment in problem solving and keeping team members adequately informed

NAM Digital Field Services Project Manager Resume Examples & Samples

Manage execution project from initial to closing phase, assess and manage the risks
Collect all required details, prepare and validate Project Charter and Project Management Plan and ensure that conditions for Coming into Force are met, finally defining project start date
In coordination with Service Architect, create engineering design (including basic and detailed design and major procedures), validate it with customer
Complete procurement, manufacture, integrate, conduct Factory Acceptance Tests (when needed) and deliver to customer
Install, test and hand-over system, and get acceptance certificate from customer in coordination with Application engineer and local Field Services
Ensure that all internal and external obligations are met, including internal close of project, hand-over to Services Bureau and management of warranty
4 years College/University degree or equivalent experience
5 years of relevant work experience in Customer Project Management, strong experience in MV/LV substation
External client focused mindset with strong listening capability
Autonomous and rigorous
Accountable, self-motivated and proactive
Ability to adapt and perform in a fast moving and often-changing environment
Excellent communication and interpersonal skills. Comfortable executing in a global team

Senior Professional Services Project Manager Resume Examples & Samples

8-10 years of experience relevant to this position. Prior project team leadership or management experience. Demonstrated ability to follow solid project management principles. Comfortable working in a matrix management environment. Strong communication skills to deal with internal stakeholders, customers, and vendors. Product, technology or industry expertise relevant to the portfolio focus. Selling skills preferred. Undergraduate degree or equivalent experience. Ability to travel as needed
Plan, manage and communicate the progress of the project, achieving project milestones and maintaining momentum of the project
Facilitate resolution of issues and roadblocks
A Strong background in Project Management, including experience developing work-breakdown structures and project plans, most notably in Microsoft Project
An excellent understanding of common industry standard business practices as related to Accounting (Accounts Receivable, Accounts Payable, General Ledger, Invoicing), Sales Force Management (Opportunity, Proposal, Sales Orders, Forecasting, territory management and Quotas), Inventory Management (Purchasing and Fulfillment) as well as support (Cases Management and Territory Management)
Familiarity with XML, JavaScript, HTML, Crystal and SQL is a plus

TTS Global Account Services Project Manager Resume Examples & Samples

Execute on Account Services Strategic Roadmap in a cross-functional setting
Drive the Electronic Bank Account Management (eBAM) commercialization plan and communicate client needs to technical product managers
Drive consistency in client experience through global guidelines on Account Services activities and drive its adoption
Drive regulatory compliance of Account Services activities globally
Program management to include tracking issues, risks, key metrics, costs and schedules for projects under the Account Services program
Supports the Global Product team in the oversight of the product governance, risk, and control framework
Drive revenue optimization efforts through the analysis and management of P&L impacts including revenues, expenses and allocation models
Travel Required: up to 10%
5+ years product management experience, preferably in a bank
Demonstrated experience working within a team environment to bring a product or service to market in a timely fashion
Strong analytics, strategic and critical thinking and customer empathy are required
Project and Program Management skills
Influencing skills
Leadership and execution skills
BA / BS degree required
Strong global program management background in a complex environment

End User Services Project Manager Resume Examples & Samples

Oversees and manages the team responsible for request fulfillment, through internal staff or subcontractor dispatch technicians
Acts as technical monitor for subcontractor staff within the EUS division
Associate's degree or equivalent combination of education and experience
Associate's degree in computer science, project management, or related field preferred
Five or more years of project management experience
Experience working in IT support environment preferred
Experience supporting IT infrastructure projects
Experience superivising professionals who are located elsewhere across the country
Good interpersonal skills to communicate and work with customers and team members
Good organization and time management skills
Good computer skills
This position requires writing reports and communicating with various Subject Matter Experts and across technical disciplines
Active DOD Secret or higher level clearance preferred. Candidate must successfully pass DOD interim secret (if not already active) and TSA EOD prior to filling the position
An ideal candidate would possess an ITIL certification or PMP

Information Services Project Manager Resume Examples & Samples

Deliver multiple projects, as per agreed scope, ensuring the technical quality delivery of the projects
Manage IT suppliers and ensure quality delivery of contractual deliverables
Lead Project Teams for assigned projects. Organize and manage project meetings, communicate minutes, actions and secure adequate resources for projects aligned with business strategies. Establish and maintain project plans. Creation of detailed work plans which identifies and sequences the activities, dependencies, resources and timelines needed to successfully complete the project. Ensures post go-live IT support
Setup appropriate project monitoring and pro-active communication (Stakeholder management). Ensure accessibility of collaborative documents (meeting minutes, agendas, actions)
Demonstrated ability to concurrently manage several projects end to end, and in different areas of business
Ability to work with management of the local, regional, and global business organization
Successful handling of conflicting challenges from different stakeholders
Ability to work in an international and multidisciplinary team environment
Sufficient technical and process knowledge in systems relevant to SBS regional projects
People change and transformation experience
Knowledge of SAP, Salesforce.com, or other CRM/ERP Software Systems
Project management methodologies/governance framework
Application development life-cycle
Knowledge of IT infrastructure (i.e. Telephony/Networking)
Strong written & oral communication skills
B.S. M.S, or MBA degree
7-10 years of professional experience with a strong understanding of IT and business processes
PMP/Agile Certification or equivalent knowledge and 5-8 years of experience in project management

Global Services Project Manager Resume Examples & Samples

Delivery of Brocade Professional and Technical Services to clients through direct contracts or as a resell or subcontract via partners
Promote Brocade Services, Support and Education Offerings with clients and Partners (OEM/Channel)
Support services proposals with partners & Brocade Sales Teams
Responsible for maintaining and enhancing technical Service Delivery documentation
Maintain High level of Customer Satisfaction, track and report on Service Level metrics
Support incremental revenue growth within acquired client base
Accountable for delivering to the Statement of Work and defined levels of Service
Continuous skills improvement and development of new skills
PMP/PMI certification
Minimum of 3 to 5 years previous Professional project management
Good English communication skill
Know the Network, Storage and server

Managed Services Project Manager Resume Examples & Samples

Bachelor’s Degree in Computer Science or technology-related required, Master's degree a plus
PMP Certification (preferred)
At least 10 years’ experience in IT, including 5 – 7 years of program or technical project management experience
Must be clearable
Excellent verbal, interviewing, facilitation and writing skills
Strong problem solving and interpersonal skills
Working knowledge of Managed Services and Advanced Engineering for Cloud (Infrastructure Management and Orchestration, Application Modernization, and Expense Management) and Mobility (Devices as a Service, Mobile Device Management, Security Services, Telecom Expense Management, and Mobile Application Vetting)
Working knowledge of the following technical disciplines in an enterprise environment: networking, servers (Linux/Microsoft), data bases (MS SQL, MySQL, Oracle), security services, architecture and design services, mobile services and/or cloud services
At least six years running managed services projects for cloud, mobile and/or enterprise operational services
Experience in managing all phases of a full-range IT support services program
Significant experience with planning and scheduling, gathering requirements and translating them into technical designs, establishing milestones, allocating resources, estimating and controlling costs, managing expectations, assessing risks, reporting on progress, and providing a return on investment
Experience in scope estimation, planning, and use of project management tools, cost and schedule management
Proficient in assessing IT and business needs; improving practices and processes; recommending planning approaches and tools; coordinating the development of project plans and estimates; creating presentations, spreadsheets, and reports
Possess strong team leadership skills for recruiting technical talent, developing personnel, and creating effective performance improvement programs. Demonstrates success at managing employees, contractors and vendors
Able to multi-task, prioritize, and resolve multiple customer inquiries at once
Possess strong written and verbal communication skills
Conflict resolution and problem solving are required skills
Demonstrated project management abilities, including the ability to create project plans and manage resource allocations per phase/tasks
Initiative and ability to work in a self-directed manner
Excellent time management skills (ability to set priorities and manage to them)

Services Project Manager Resume Examples & Samples

Bachelor’s Degree from an accredited university or college in a technical discipline
Minimum of 5 years of experience in related field such as in project management, field engineering, contractual services, or manufacturing
Bachelor’s Degree from an accredited university or college in Engineering or Business
Skilled Communicator; professional and tactful in oral and written communications with multiple GE functions/levels and with the Customer; applies good judgment on frequency and detail of communication
Excellent planning skills
Ability to quickly respond to and manage project changes
Experience with interpreting or applying contract terms & conditions and binding agreements
Understanding of project scheduling; ability to manage critical path activities to meet outage date
Minimum of 5 years of experience in either commercial, sourcing, repair, power plant operation and maintenance or other adjacent role with Gas Turbine, Steam Turbine or Generators
Direct customer facing experience
Graduate of Field Engineering Program, Project Management Leadership Program, Commercial Leadership Program, Junior Officer Leadership Program or Operations Management Leadership Program
Training and certification such as PMP or other Quality certification
Experience with power generation equipment design, manufacturing, installation or service
Experience in project management, preferably in the delivery of engineering services within a commercial environment
Understanding of GE financial practices

Services Project Manager Resume Examples & Samples

Bachelor’s Degree in a technical discipline from an accredited university or college
Bachelor's Degree in an Engineering or Business discipline
Skilled at leading in a matrix organization
Capable of influencing and leading cross functional team members despite limited authority
Skilled Communicator
Professional and tactful in oral and written communications with multiple GE functions / levels and with the Customer
Applies good judgment on frequency and detail of communication
Understanding of project scheduling
Ability to manage critical path activities to meet outage date

Lead Services Project Manager Resume Examples & Samples

Provide contract administration for assigned proposals and contracts including customer interface, negotiations, preparation, and contract interpretation
Provide contract management support in the execution of equipment only orders for domestic and international power plant contracts
Perform proposal, negotiation, and contract administration functions on assigned proposals / contracts with minimal supervision
Provide support to manager and senior contracts personnel on assigned contracts
Frequently interface with the customer on contract matters
May perform team leader responsibilities for assigned programs
Provide interface liaison with functional organizations and insure proper communication of requirements
Continually review processes to ensure overall efficiency"

Bulk Services Project Manager Resume Examples & Samples

Manages preventative maintenance program for bulk and onsite generation equipment located at production facilities and bulk cryogenic installations at customer sites to ensure systems are properly maintained. Equipment to include: cryogenic tanks, vaporizers, regulators, pumps, gas compressors, air compressors, dryers, filtration systems, vacuum pumps, high pressure helium and hydrogen and other electro-mechanical devices
Performs site survey assessments with company sales representatives to potential customer sites to analyze, explain project obstacles, and recommend solutions. Review and approve site surveys conducted by technicians
Supervises bulk and onsite generation installations. Ensure installations are installed according to established standard operating procedures and in compliance with applicable building codes, NFPA standards, and government regulations
Manages Cryogenic Technicians – Activities, training, work assignments, approvals, and overtime
Provides initial and ongoing training to assure competence of Cryogenic Technicians
Maintains an effective safety program
Provides technical support to internal sales personnel and customers
Fills in as a technician on installs/removals/service work as needed
Other projects/duties as assigned
Employee will regularly be required to transverse through office and/or manufacturing locations
Employee will frequently be required to actively listen and exchange information
Employee will be required to observe and assess information
Requires use of computer, telephone and operation of a motor vehicle
Ability to move / lift materials weighing 25-75 pounds; frequent bending, twisting and reaching motions; climbing of ladders, stairs and truck beds; perform various physical maneuvers to complete essential functions of the job
Must be able to work flexible hours to meet customer needs and handle regular exposure to moving mechanical parts and risk of electrical shock
Up to 50% travel may be required; some overnight stays
Work space is one that contains moving mechanical parts and risk of electric shock
Requires both indoor & outdoor environments in various seasonal weather conditions
Noise level is usually moderate, but may contain loud noises and/or odors that may last for long periods of time or on a continual basis
Home office
Bachelor’s degree in Technical or related field of study required. In lieu of degree, consideration for up to 4 years of additional related experience may be accepted
Minimum of five (5) years of industrial operations or service experience, preferably in gas or welding
ASSE Medical Gas credentials a plus
Working knowledge of welding, brazing processes (specifically silver brazing)
Hands on experience with cryogenic equipment, pressure piping, compressors, as well as, proven ability to troubleshoot system problems
Ability to perform regulator repairs, repair piping/liquid leaks, etc.is a plus
· Strong leadership ability. Motivator, Collaborator and Team Oriented person who knows and understands company objectives and engages field personnel to carry out these requirements in a positive and constructive manner
· Ability to work independently and under pressure to meet deadlines
· Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees
· Demonstrates a clear and succinct writing style for the purpose of general communication and preparing company documents for internal and external distribution
· Strong problem-solver with an eye for detail
· Ability to manage and execute multiple tasks or priorities as necessary in the course of the work day
· Ability to set goals and manage time to ensure tasks are completed in a timely manner and achievement of goals are accomplished
Must be proficient with Microsoft Word, Excel, Outlook and PowerPoint
Ability to read and interpret documents such as safety rules, material safety data sheets, operating and maintenance instructions, and procedure manuals
Considerable independent judgment and initiative are required in resolving problems and making recommendations; demonstrating tact and diplomacy in dealing with internal and external customers; and handling proprietary information
Must possess self-motivation, enthusiasm, a positive attitude and perform as a team player

Industrial Services Project Manager Resume Examples & Samples

Experience with Heavy Equipment Operations Management/Project Manager Construction and Remediation
Mechanical aptitude for heavy equipment, computer skills, schedule vacuum truck jobs using Excel
Write Safe Work Permits for Heavy Equipment and Vacuum operations
Manage WM and XOM owned equipment maintenance repairs scheduling, approve vacuum and equipment repair invoicing, liaison to third party equipment rental companies, contact for ground water wells and writing permits for these services
Consult with client to identify, design and implement cost saving opportunities and proposals
May periodically be required to work nights, weekends and holidays
Will deal directly with vendors
Experience: Two years of relevant work experience (in addition to education requirement)
Vendor relations

Technical Services Project Manager Resume Examples & Samples

Prepare quotes or bids assure all costs are recognized and the quoted dollars meet required margins
Prepare profiles both internal and external (third party) to manage the materials found in the scope of work. Secure appropriate approvals
High School + specialized training or 1 year of college required
Bachelor’s Degree with science major with chemistry classes preferred
Alternative combinations of education and experience may be accepted in lieu of degree
40 Hours OSHA and RCRA Training required
Leadership Skills to manage a team of chemists/technicians; computer skills; communication skills; confidence in dealing with new people and situations; Knowledge of the WIN System; Chemical Compatibilities; negotiating skills
Communication skills; confidence in dealing with new people and situations; Knowledge of the WIN System
Negotiating Skills; Chemical compatibilities

Distribution Services Project Manager Resume Examples & Samples

University degree (Engineering, Economics, Logistics, Supply Chain Management) or proven performance in Logistics/Commercial/Supply Chain Management
Knowledge in project management processes including methods and tools; scope, time cost, risk, quality, communication, procurement and how to integrate these processes
Knowledge in IKEA warehousing concept, processes and systems
Knowledge in managing and leading teams
Knowledge in IKEA business processes and understanding of information technology and relevant production models
Fluency in English both written and spoken

Services Project Manager Resume Examples & Samples

Manages internal project delivery
Budget as detailed in Impact section
Medium/ moderately complex/ local or sub- region
Manages project financials including business impact
Meets or exceeds approved budget
Manages internal as well as external resources with a team size generally up to 20 people Is aware of necessary skill development of project team members
Participates in the Services PM Profession community
On the PMP Certification path

Senior Information Services Project Manager Resume Examples & Samples

Manages the scope, cost, schedule, and quality of large-scale, complex, and strategic projects to be on time, within budget and within scope
Solves complex problems by analyzing business issues and requirements, analyzing data, driving organization consensus and synthesizing key messages
Participates in developing company and department strategic business plans and/or action plans including identification and establishment of project objectives and to establish project parameters, budgets, deliverables, and deadlines
Leads business partners and technical team to define, document, and review business system requirements to support new projects
Conducts project meetings and maintain mutual interaction with project team members, leaders, staff, vendors, and consultants. Identifies project and application dependencies and risks, ensuring mitigation and contingency plans are in place for identified risks in order to reduce the risk of failure and ensure success of project
Provides operational assistance to the PMO organization. Oversees and mentors analysts and managers working on smaller scale projects within the department
Informs senior leadership of key activities and makes periodic progress reports summarizing project status, risks, and required actions and associated timelines. Maintains and ensures accuracy of project documents and reports
Participates on a team to assemble request for information and proposal, return on investment (ROI) calculations, capital or operating budgets data or other high level specifications and documents
Coordinates the development and integration of policies and procedures to meet project requirements. Ensures compliance with pertinent regulations

Professional Services Project Manager Resume Examples & Samples

Manufacturing and/or e-Commerce experience is desired, but not required
Experience with software in an ASP/SaaS environment is a plus as is any experience with financial accounting, customer management, and sales force automation software. Previous consulting experience with the following applications is a solid predictor of success as an Implementation Project Manager at NetSuite: QuickBooks, Great Plains, SalesForce.com, Upshot, ACT, Goldmine, MAS 90, Siebel, Oracle, SAP, PeopleSoft, JD Edwards
Web Experience: Experience with designing and writing HTML, Java and Java script for an ecommerce Web site. Implementation of any NetSuite internal or external website

Global Telecoms Services Project Manager Resume Examples & Samples

Liaise with regional & local business contacts to understand 3M business requirements and define project requirements driven from business and IT perspective
Liaise with GTS teams to understand 3M telecom and network platform standards and requirements, defining project requirements from the technology perspective
Define resource requirements, manage cross-functional teams of resources on projects (IT, business, engineering, vendor/suppliers), escalate and propose solutions to resource challenges
Manage, review and lead the improvement of planning, design, procurement, implementation and support processes where appropriate
Help define budgetary requirements for project implementations
Pro-actively manage the project hopper, project management documentation and process standards, ensuring plans are tracked and communicated on a regular basis
Deliver results to meet project timelines
Escalating appropriate and in a timely fashion to ensure any delays or roadblocks are managed appropriately
Ensure projects are implemented to the guidelines of established global standards, policies and procedures
Actively support at all times best practice in the area of project management
To undertake routine and specialized tasks to report on the status of projects as and when required
Play a lead role in the engagement, management and improvement of vendor relationships and touchpoints with the GTS Project Team
Will be expected to lead and manage projects across the entire GTS project portfolio – both technical projects and also possibly process improvement projects
Minimum of four (4) years of project management experience
Experience in telecommunications and networking technology
Project Management Certification (PMP, CAPM, MPM, CPM, etc..)
Ability to foresee and then react decisively to aggressive demands and budget challenges from 3M business and IT senior management
Ability to re-prioritize project tasks and timelines as needs and resource availability changes, using tools to produce hypothetical models of options and outcomes
Ability to lead and manage multiple projects concurrently
Ability to understand, question and constructively challenge the technical SMEs architecting the design of solutions being deployed by the GTS Project Team
Leverage the expertise of others appropriately to scope and define complex tasks
Autonomous and independent
Excellent customer oriented attitude
Strong organization, communication (written and verbal) and administrative skills
Ability to work with and manage vendors effectively to maintain long-term partnerships
Good interpersonal skills with an ability to work effectively in virtual teams
Ability to manage a high degree of multi-tasking
Ability to understand and prepare budget related forecasts and figures working with the GTS Project Team Manager
Strong problem solving skills, offering solutions and recommendations, not just challenges and problems
Adaptable and able to work in an ever changing and demanding operational environment
Thoroughness and good attention to detail
Should possess good Microsoft Office skills (Excel, Word, PowerPoint, Visio, Microsoft Project - desirable)
Knowledge of telecom and network technology portfolio, specifically the interconnects and dependencies between telecom and networking technology platforms and services
An understanding of telecom and network design and implementation processes
An understanding of telecom and network operation service management processes
Knowledge of formal project management tools, processes and techniques, especially PMI PMP but other may include. Lean 6 Sigma, Hoshin Kanri, NSI, PMP, Prince 2)

Consumer Directed Services Project Manager Resume Examples & Samples

Ensures a Business Associate Agreement (BAA) with the Department’s designated Fiscal/Employer Agent (F/EA) is completed and maintained to provide financial management services to Members who chose Consumer-Direction for eligible services
Develop policies and procedure (including timeframes), and internal controls and implementation plan for processing all IT and data exchange processes necessary for Consumer Directed services with the F/EA
Responsible for submitting to the Department for approval, at implementation, if revisions are required and upon request, the policies and procedures for handling Consumer Directed services and the F/EA
Responsible for reporting on the status of each task, sub task and deliverable on a weekly frequency
Manages day-to-day operational aspects of the project/program and scope, including meeting facilitation and documentation
Reviews deliverables prepared by team before passing to project team members
Effectively applies Magellan’s methodology and enforces project standards using Microsoft Project or other approved toolkit templates
Prepares for project/program reviews and quality assurance procedures
Minimizes our exposure and risk on project, appropriately raising awareness on at-risk items
Keeps project team well informed of changes within the organization and general corporate news that may impact project scope
Provides status reporting to stakeholders on a regular basis. Apprises management of issues requiring resolution in order to maintain progress on a timely basis
Prepares reports and/or dashboards for enterprise project activity
Conducts lessons learned to continually improve processes
Contributes to, implements, and maintains best practices and project management policies and guidelines
Prepares Business Case and Return on Investment (ROI) to show impact to the business
Assists in the development of resource management and project financial materials
Knowledge of project management practices and methodologies
Knowledge of process improvement methodologies
Ability to develop and maintain multiple project plans
Financial Management knowledge; understands basic financial model and budgeting
Facilitation and interpersonal skills with the ability to work effectively with cross-functional teams
Basic knowledge of health care management
Proven ability to plan, organize, schedule, direct, control, and monitor project activities

Clinical Development Services Project Manager Resume Examples & Samples

Acts as a primary liaison between the Company and the Customer to ensure project launch, conduct, and closeout according to the Customer’s and Company’s contractual agreement. Ensures the study is progressing according to internal and Customer quality standards, Standard Operating Procedures (SOPs), Good Clinical Practices (GCPs), and International Conference on Harmonization (ICH) guidelines to fulfill all federal and local regulations
Serves as the team leader by overseeing the CDS project team. Facilitates team building and communication. Acts as a liaison and facilitator between other departments within the Company for project related tasks and/or issues. Proactively montiors project resources and works with functional lead/management to ensure match requirments across all areas for projects
Maintains effective communication with the Customer and project team through oral and written correspondence, project status reports, and monthly progress reports, and ensures adequate documentation of each communication
Independently prepares information for internal review meetings and proactively manages action resolution to ensure project delivery
Supports the Business Development Department by providing information on the Company CDS capabilities. Presents Company capabilities as well as project management specific responsibilities at Customer proposal defense meetings
Works with Business Development and the Proposal/Contracts groups to develop proposals for Customer requested opportunities as needed. Works with this team and departmenmtal leads to develop budgets and scope of work for the final contract as needed
BA/BS in life sciences, communications, nursing, or equivalent related education and experience
Project management experience in a contract research organization, pharmaceutical, or biotechnology company
Experience actively managing clinical research projects across CDS functional areas
Previous CRO experience and specific CDS management experience. Other relevant experience preferred
Thorough knowledge of major HA (e.g. FDA, EMEA, PMDA) regulations, drug development, and project management procedures
Demonstrated proficiency with ICH/GCP guidelines. Strong presentation, documentation, and interpersonal (emphasis on proactive leadership) skills as well as a team-oriented approach
Proficient computer skills in Word, Excel, PowerPoint, MS Project, email and internet
Flexibility and ability to handle multiple tasks to meet deadlines while delivering high quality work in a dynamic environment

Advanced Services Project Manager, Supv Resume Examples & Samples

Manages the day to day activities of a team of project managers
Assigns and load balances work across a team of project managers
Directs and monitors implementation across all Divisions and Regions ensuring compliance of best practices
Reviews and validates data within Order Management tools to identify risks, issues and gaps; works with cross functional teams to mitigate risks
Provides strategic support for Advanced Voice service deliveries as follows: (1) resolves systemic process gaps and issues, (2) identifies systemic tasks completion issues and develops solutions to resolve, (3) defines standards and implements appropriate quality assurance reviews to ensure compliance and (4) provides new product and systems (i.e. process, procedures, training, documentation, etc.)
Resolves issues affecting implementation, scheduling, quality, etc. Escalates issues requiring action or decisions to Manager, as necessary
Prioritize the activities, provide administrative support and manage the performance of direct reports
Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) and overtime as necessary

Professional Services Project Manager Resume Examples & Samples

AS degree in Computer Information/Electronic Technologies and/or at least two to four (2-4) years experience
A+ Certified Desired
Network + Certified Desired
Thorough knowledge of Microsoft Operating Systems
Two to four (2-4) years field experience or equivalent troubleshooting and repairing complex mail equipment
Ability to troubleshoot digital electronics circuits
Ability to set up and use electronics testing devices to include DVM, O-Scope and power line tester

Field Quality Services Project Manager Resume Examples & Samples

Provide leadership to team, dealers, and client members
Able to quickly resolve problems and issues as they surface for Smart + Connected products
Knowledge of Steelcase internal departments and processes (major order, manufacturing, specials, pricing, and project management)
Ability to make good choices that serve both the customer and company
Superb communication skills: effective communication is about more than what you say, it’s about taking the time to listen and understand. (make complicated concepts sound easy – a lot of our dealers/customers will be new to this product type)
An empathetic desire to help: a new inquiry isn’t just a case to close, but an opportunity to understand someone’s story and make their life better
Act as project manager across multiple customer installations in different stages of engagement (new through end of life)
On board customers and provide ongoing account support
Work with Sales/Mktg to develop retention opportunities
Build positive working relationships with customers for repeat business
Data entry and analysis of customer data to develop new techniques to ensure customer retention
Demonstrate the ability to deliver exceptional customer service with a keen focus on retention

Digital Services Project Manager Resume Examples & Samples

Manage, coordinate and facilitate all assigned Digital Services initiatives while adhering to the Digital Services Agile project management methodology. Typically will manage a portfolio comprised of multiple platform projects and releases simultaneously
Partner with lines of business, Enterprise Support Services, Enterprise Project Office and Platform Owners by providing insight on Digital Services contract language, competitive sites, and requirements as related to Digital Services policies, standards, guidelines in order to optimize the Digital client experience. Support the requirements of auxiliary groups including, but not limited to, the Information Technology, Marketing, Compliance, and Legal departments
Validate initial project assumptions and assist or lead translation of project requirements into specifications and Agile initiatives, features and user stories. Prepare, manage and track project schedules, team staffing needs and budgets, as appropriate. Forecast and direct team member assignments in a highly matrixed organization
Create and execute clear communication plans for implementation and validation of changes made in production. Utilize available tools and department guidelines for providing regular informal and formal project updates to Senior Management, stakeholders and core project team members
Prepare and maintain all project documentation including but not limited to iteration cadence, iteration backlogs, issues and risks, including mitigation plans, change management, support plans and stakeholder approvals
Perform vendor management during development and implementation sprints. Support platform management and vendor management during request for proposal (RFP) processes
Bachelor’s degree in Engineering, Technology or Business Administration-related field or equivalent education and related training
Eight years of overall professional experience, including three years of project management experience, preferably in an Agile or Lean organization, and six years of eBusiness or Information Technology experience
Skilled in team facilitation
Proficiency with using Microsoft Project and Rally to manage projects
Master’s degree in Engineering, Technology or Business Administration-related field
Agile Project Management experience with Scrum Master Certification
Project Management Professional (PMP) Certification or engagement in a training curriculum towards earning a PMP certification from the Project Management Institute (PMI)
Experience using enterprise project management solutions (e.g., Microsoft Project, Agile tools)
Experience eliciting business requirements
Experience with vendor relationship management

Technical Services Project Manager Resume Examples & Samples

Ensures health and safety is the number one goal by following policies, processes, and acting in a safe manner at all times
Prepare quotes or bids, make sure all costs are recognized and the quoted dollars meet required margins
Prepare profiles both internally and externally to manage the materials found in the scope of work. Secure appropriate approvals
Meet with customers to participate in job walks to understand the scope of work and any issues that may impact costs and execution
Works with the coordinator to schedule the work and assure availability of manpower and equipment resources
Follow up on jobs with operational team and customer to assure work has been completed satisfactory, issues resolves, and the invoices and monies are collected
Perform other duties and tasks as assigned from time to time by management

Industrial Services Project Manager Resume Examples & Samples

Ensuring Health and Safety is the number one goal by following policies, processes, and acting in a safe manner at all times
Interfacing and dealing with clients directly
Track productivity for labor and material costs
Ensure that the quality of work meets or exceeds established company guidelines
Assign jobs and provide guidance and supervision to all employees assigned to the project
Provide project progress and schedule reports to the Clean Harbors’ management group
Minimum 3-5 years management or supervisory experience
Minimum of 3-years Environmental experience
Proficient in computer systems
Ability to travel up to 20% of the time

Transaction Advisory Services Project Manager Resume Examples & Samples

Two (2) or more years of professional experience as a program manager (a multi-work stream, program portfolio), required
Four (4) or more years of professional experience as a project manager and/or business analyst, required
Two (2) or more years of client facing consulting experience, required
Four (4) or more years of professional services experience in assurance or consulting services, preferred
Strong analytical, facilitation and documentation skills
Strong business process analysis and design and process mapping skills
Excellent supervisory skills
Capacity to work in a deadline-driven environment while handling multiple projects/tasks simultaneously with a focus on details
Capable of multi-tasking while working independently or within a group environment
Capable of working well under pressure while dealing with unexpected issues in a professional manner
Capacity to travel domestically up to 25%

Global Directory Services Project Manager Resume Examples & Samples

Stream 2: Global Directory Services (GDS) who manages Active Directory (AD)
Key responsibilities of the role
Collation and consolidation of weekly team reports
Assess feasibility of a project by taking into account resources planning, timeline due to the overall landscape of projects
Produce Key Performance Indicator (KPI) to monitor providers support teams and ensure they follow contractual guidelines
Put in place regular governance meetings with internal teams who depend on AD team to ensure good communication and understanding within all teams
Key skills and requirements
Experience within a PM function, maintaining risks, issues and governance logs
Good stakeholder management skills
Masters of Science (MS) or Bachelor of Science (BS) or Associates (AS) degrees in Applied Science, Computing, Engineering, or IT
Excellent oral and communication skills

IT End User Services Project Manager Resume Examples & Samples

Leads one or more project teams; allocating and monitoring tasks, motivating staff and participates in appraising individual performance (as requested)
Establishes costs, schedule and resource plans for the successful delivery to the project’s scope
Monitors costs, schedules and resources, and takes action where these deviate from agreed tolerances
Prepares and maintains realistic project schedules and tracks all activities against the schedules, providing regular and accurate status reports to senior management, and other stakeholders, as needed
Manages the change control procedure, and assesses the impact to scope, risks, costs, schedule and/or resource needs. Gains authorization for revisions to the project(s) from project sponsors
Provides effective leadership to the project team. Ensures that team members are motivated and focused on producing project deliverables.Actively represents the project team, ensuring that effective relationships are built and maintained
Ensures that all projects are formally closed, and that lessons learned are captured and communicated
Manages risk and ensures that strategic and tactical problems are identified at the earliest opportunity and that solutions are identified and implemented
Plans, manages and leads medium to large scale projects from initiation through delivery
Develops project management center of excellence standards and activities
BA/BS degree in a related area or equivalent project management experience
5 - 8 years of project/change management experience
Strong tactical planning and leadership skills
Stakeholders management capability including strong communication, negotiation, conflict resolution and influencing skills
Advanced understanding of corporate environment and objectives, while maintaining the ability to propose solutions for success
Proven experience in managing medium to large size related projects of a complex nature
Business process knowledge is desired

Senior Energy Services Project Manager Resume Examples & Samples

Manages large-scale energy services and energy asset projects to that may consist of municipal and state governments, colleges and universities, public school districts, healthcare, commercial, and industrial customer projects
Manages/leads the following aspects of Project Management Support
Shop drawings, submittals, and engineering calculations review and approval
Change order development and processing
Requests for Information (RFI’s) responses
Plans, directs and coordinates activities of projects to ensure that goals/objectives are accomplished within the prescribed time frame and funding parameters
Develops and reviews project schedules, cost estimation, bill of materials, budgets, scope of work, standards and quotes from suppliers
Education and/or experience equivalent to a Bachelor’s Degree from an accredited college in engineering and/or business related discipline and 5 to 8 years of relevant work experience in the evaluation and implementation of energy conservation projects with technical solutions at customer site locations
Professional Engineering (PE) registration, Certified Energy Manager (CEM) and/or LEED Accreditation preferred, or on a path to obtain such registrations, certifications or accreditations
Knowledge and demonstrated ability to develop complex energy conservation projects
Detailed knowledge of heating, ventilating, air conditioning (HVAC), electrical systems, building automation systems and process related systems in commercial, industrial, governmental, and hospital buildings
Understanding of building envelope systems, lighting systems, domestic water systems, etc., and their operation and energy and water use characteristics
Knowledge of renewable and distributed generation solutions
Knowledge and experience in the development of customer proposals, vendor agreements, and subcontractor contracts
Knowledge of, and the ability to apply, life cycle cost analyses
Experience in customer presentations, including excellent writing skills
Effective interpersonal, verbal and written communication skills
Proficiency on the use of computer-based applications including Microsoft Excel, Word, Outlook, and project database applications
Ability to work in a diverse environment (internal/external)
Must possess valid driver's license
May be subject to government security investigation and drug screening
If required, must meet eligibility requirements for access to government facilities

Professional & Business Services Project Manager Resume Examples & Samples

Support Professional & Business Services team with project management of pre-sale demos and pilots
Discover customer business goals and create implementation project plans based on goals
Manage ongoing project delivery based on defined goals including – training, mentoring, project management, content creation etc
Liaise with Sr Manager Professional & Business Services to resolve customer relationship issues and advance newly identified business opportunities for accounts being managed
Liaise with Product team to resolve and prioritize product related issues and opportunities for the accounts being managed
5+ years of experience in managing system implementation projects
Preferred: Experience in pattern making / textile CAD systems
Preferred: Experience working within apparel/accessories industry
Strong customer relationship and management skills
Bachelor's degree in related field or equivalent work experience

Professional Services Project Manager Clinical Healthcare Resume Examples & Samples

Consults on services by providing solutions to client's information management needs. Responsibilities may include problem identification, system architecture definition, hardware/software specification and/or design, testing, practice/proposal development, implementation, client training and/or solution deployment
Interacts with company and client managers. May interface with client's senior management to assess business needs/solutions
Understand team objectives and help team meet these objectives
Understand customer’s goals and objectives
Successfully lead software implementation projects by developing and maintaining project plans using Microsoft Excel and Microsoft Project, managing project scope, budget, and resources, and effectively managing project risks and issues
Successfully manage a Kofax implementation project in a variety of different industries and customer environments
Work as part of a team environment in a complex organization using an established project methodology
Demonstrate strong communication skills and be able to write concise status reports that effectively detail the issues and status to key stakeholders
Demonstrate attention to detail
Be self-motivated and take responsibility for own actions
Demonstrate strong listening skills, asking questions to clarify for understanding
The ability to develop and manage multiple projects and project teams simultaneously while remaining detail-oriented
At least 3 years of project management experience
Previous software implementation or large consulting firm experience
Application software: Microsoft Office (Excel, Word, Access), MS Visio, MS Project
Sectors: Background working with Healthcare (clinical and back office solutions) is a plus
Project Managers will have a proven track record of effective and efficient project management skills, the ability to manage multiple projects and project teams simultaneously, and proactively and energetically leading projects in a team environment
Excellent written and verbal communications skills, along with strong organizational and presentation abilities are required. The ideal candidate is self-motivated, can adapt to a highly diverse customer base, and possesses an excellent work ethic
A college degree (a business and/or technical curriculum is preferred)
Technical knowledge and experience working with hardware and software solutions

Architectural Services Project Manager Resume Examples & Samples

Developing basic floor plans and exteriors, in coordination with the developer, outside architect and in-house designers
Creating interior architectural construction packages for architects to include in bidding and construction drawings
Establishing conceptual budgets and developing construction plans to ensure project completion within budget
Organizing and arranging contracts for new architects and vendors (signage, fixtures, etc.)
Visiting construction/remodel sites and trouble-shooting issues as needed

Lighting Services Project Manager Resume Examples & Samples

May assist under the direction of more senior managers in the development of cost estimates and Project Execution Plans on assigned projects
Reviews and interprets contract Terms and Conditions for assigned projects
Analyzes data from financial reporting systems and project schedules to proactively address potential problems. Effectively communicates project progress, issues and financial status to management as required for assigned projects
Manages risks and establishes project recovery plans when required. Resolves disputes with minimal need for escalation. Maintains Risk Log throughout the life of assigned projects
Ensures safety policies are adhered to on the project
Ensures project document controls are in compliance with contract requirements, the JCLS Playbook and other applicable JCI standards
Oversees project construction for compliance with specifications, local codes and installation techniques
Manages the ordering and delivery schedule of materials to be procured for the projects assigned
Supports the development and maintenance of viable long-term relationships with customers, consultants, prime contractors and subcontractors. Attends job progress meetings as required. Confirms throughout the Execution, Controlling and Close Out phases that subcontractors understand and adhere to expectations of assigned projects
Conducts job walks throughout the life of project to punch and closeout completed work getting customer signoffs incrementally and at end of project. Ensures as built engineering is documented for all scope executed on assigned projects
Ensures any engineering and commissioning performed by the field team is in accordance with established standards. Facilitates escalation of product related problems
Ensures effective end of project closeout including addressing trailing costs, warranty, final material and subcontract reconciliations to the as built scope, removal of all equipment from site, project spares and the final post completion satisfaction surveys
May support efforts of the development team to perform surveys and counts, pre-bid site assessment and verify existing conditions and constructability of the project
Coordinates customer-training requirements
Performs other tasks as may be assigned by management
Bachelor’s degree in Construction, Civil, Mechanical, Electrical Engineering, Construction Management or Architecture or equivalent work related experience
Management experience with projects related to Lighting, HVAC controls, BAS management, Fire management, and Security management systems is desired
Strong Personal Computer working capabilities in MS Office (excel, word, power point, project), Adobe Writer, Visio and basic Windows environment
Able to travel based on assigned projects, as projects may exist outside of assigned geography. Additionally preferred
Understands the requirements of and the ability to measure/document light levels of various facilities
Understands the energy demand and maintenance requirements of various existing lighting systems and the applicable demands and requirements of proposed retrofit solutions
Understands light color, color rendering, lumen and lumen maintenance, lamp life, ballast factors, system wattage and efficacy of the various systems
Understands the impacts of utility rates, system wattage and operating hours in the design and development of proposed alternatives
Able to identify in the field various types of systems and properly document these and the proposed alternatives utilizing appropriate systems
General understanding of the requirements of electrical installations, circuitry, load, voltage and familiarity with electrical codes
Ability to travel extensively may be also be a requirement of this position

Services Project Manager, Pso-latam Resume Examples & Samples

Four-year bachelor’s or foreign equivalent degree in computer science, engineering, business or a related field
5 years of experience in related technical field
Experience working in a client/customer facing role within a supply chain or software organization
Strong proficiency in both Spanish and English at a business level
Preferably experience with database troubleshooting (SQL) and/or deploying software
Preferably based in Santiago, Chile
Travel of approximately 75% - 100% within region

Professional Services Project Manager Resume Examples & Samples

Thoroughly understanding the customer’s business and technical needs
Developing detailed business requirements to be used within a formal statement of work document
Managing overall project deliverables and objectives
Acting as primary interface to client business units during all phases of the project
Using their knowledge of Kofax products with a strong background in programming with .Net, COM, and ActiveX to accurately architect and deliver custom solutions

Coo-client Data Services Project Manager Resume Examples & Samples

Perform analysis and drive execution on APAC C&DS project stream initiatives around regulatory change / remediation / integration as may be needed
Ensure any operational change is implemented with full understanding of risks & control considerations involved and are adherent to regulatory and internal control requirements
Work with SME’s to define and implement new processes and controls and ensure appropriate risk mitigation around any process migration / transition efforts
Drive issue resolution or options articulation around any problems or challenges that crop up in the course of execution of above initiatives
Provide transparency around progress status and key risks/issues being faced towards achieving success on the in-flight projects to various stakeholder groups
Develop strong knowledge and understanding of systems/processes/organization in APAC around the client data services space
Highly structured and analytical preferably with hands on experience of process mapping/process reengineering/operational change
Able to multi-task and deal with competing priorities
Able to work in a highly-matrixed environment, with strong collaborations ability to enable bridging of gaps between groups and cultures
Experience around transition management and methodologies / VRM processes/ offshoring a big plus
Relationship management and influencing/negotiation skills – to be able to manage relationships with stakeholders including those located remotely
Extremely hands-on with ability and interest to get into the details and understand front to back system and process flows, perform specific data analysis and identify solution alternatives
Eye for detail and able to apply control framework around processes and identify gaps/risks
Independent, self-motivated and a collaborative team player
Analytical and able to perform deep dives and root cause analysis
Strong learning ability around new areas
High EQ and able to assimilate other stakeholders perspectives
Change/Continuous improvement mindset with strong interest to question status quo

100

Chase Merchant Services Project Manager Resume Examples & Samples

Manage small projects through the entire Software Delivery Life Cycle (SDLC) using standard project processes and tools
Create project plan and track to key milestone dates associated with targeted implementation window
Manage project risks, issues, actions /deliverables
Partner with Technology and Product to define approach for build phase and/or scripts; maintain master plan and dates for the build phase from start of build to completion
Partner with the Business to identify operational risks and ensure overall operational readiness prior to launch; develop operational readiness playbook and facilitate Go/No Go meetings upon completing of testing
Develop slides / decks for senior management team to articulate project status and issues
Identify and help implement continuous process enhancements/improvements
Working knowledge of Consumer & Community Bank and its supporting Lines of Businesses preferred
Experience establishing and managing to project plans and key milestone dates
Experience with Agile and waterfall software development methodologies
Proficient creating senior management presentations using MS PowerPoint
Experience working with resources that are geographically distributed and culturally diverse
Proven ability to make decisions based on experience, analysis and judgment
Flexible, process-oriented, organized, with good analytical & troubleshooting skills
Proficient in Microsoft Office Suite and familiarity with Microsoft Project is required

101

Field Quality Services Project Manager Resume Examples & Samples

Investigate the cause of major customer complaints by interacting with Customers, Dealers, Field Marketing Managers and Sales Services. Evaluate and recommend cost effective customer solutions. This may require a site visit. 35%
Provide project management for critical accounts. This includes proactive participation in the process management of new installations with customers, dealers, design firms, field sales, etc. 35%
Drive long term corrective action with various Plants, Quality Assurance, Development Studios (i.e. Eng. And Marketing), and Design Partnership companies. 10%
Negotiate fair labor reimbursements (time to repair) and evaluate discrepancies with dealer claims. 5%
Provide technical leadership to the regional Field Quality Services team. 10%
Report and monitor progress towards customer satisfaction, timely corrective action, and process improvement. 5%
Knowledge of all Steelcase product lines
Knowledge of the construction and design processes as well as the role of the customer’s consultants
Coaching
Decision-Making
Planning and Organizing
Teamwork/Collaboration
Displaying Steelcase Values

102

Clinical Development Services Project Manager Resume Examples & Samples

Represents the Company at professional meetings or seminars
May develop and refine project management processes within the Company
May develop and/or review SOPs and WIs related to any area concerning CDS project management
Minimal travel may be required (up to 25%)

103

Advancement Information Services Project Manager Resume Examples & Samples

Understand Advancement and AIS processes, workflows, structure and general strategy for data management
Prepare necessary documents using application software including MS Office, MS Word, MS Excel and MS Access. Proofread & edit documents as needed
Serve as a resource in development of Raiser’s Edge training sessions. Organize calendar and meeting scheduling using Microsoft Outlook. Help develop and edit PowerPoint presentations
Serve as back up to the administrator of University Advancement’s SharePoint site and Advancement’s HelpDesk portal
Use InfoPath to create and edit forms for University Advancement
Maintain complete and current knowledge of the files, fields and structure of the University Advancement database, currently Raiser’s Edge
Maintenance of database and data entry as needed
Maintain high level of confidentiality
A Bachelor’s degree from an accredited college or university is required
3 years of experience required
Strong problem solving abilities and the ability to exercise independent initiative as appropriate, is needed
Being well organized with the ability to work on multiple projects simultaneously, and effectively deal with a variety of administrative offices in a highly professional and confidential manner is essential
Knowledge and demonstrated skilled use of Raiser’s Edge or other fundraising enterprise application preferred, as well as Microsoft Office applications and SharePoint
Experience in non-profit administration or information services is also preferred

104

Professional Services Project Manager Digital Insight Resume Examples & Samples

Takes ownership and drives each assigned project to a successful completion
Assess and monitors project issues and risks; develops appropriate mitigation plans, coordinates both internal and external resources, escalates per established procedures, to ensure that problems are resolved timely and to the client’s satisfaction
Schedule, install, validate and deliver products within scheduled timelines with a high degree of quality and exceptional customer satisfaction
Maintains a strong client relationship while working with appropriate DI and third party vendor representatives from project kickoff to go Live date
Demonstrates effective leadership and project management skills
Continually works to expand individual and department-wide project management expertise
Provides support, establishes relationship and project management expertise for client during the implementation phase, as well as first tier escalation point for internal resources working on the project
Perform Lessons Learned at post implementation on all conversions projects
Manage concurrent complex and sophisticated clients Projects
Drive the documentation and proactive communication of Project goals, measures of success, plans, status, issues and risks in a timely manner to team members, stakeholders and senior management to assure strategic and Project alignment and the timely resolution of issues, risks and roadblocks
Facilitate strong, positive, trusting relationships at the financial institutions necessary to understand the customer’s needs and accurately represent the voice and perspective of the financial institutional customer within NCR/DI
Skillfully generate creative solutions to challenging Project and/or client related issues in a timely manner under potentially stressful situations
Continually look for opportunities to improve current processes and approaches and drive the implementation of these changes
Adheres to all company, departmental and project policies and procedures
Serves as coach and mentor to Project Managers within Implementation Services
Develop innovative solutions to problems and processes
Be able to support conversion projects during non-business hours or weekends
BS/BA degree or equivalent experience
7+ years experience delivering large scale online enterprise software deployment and implementations to or through enterprise customers or partnerships
10+ year’s project management and/or other related management experience, including the management of technical projects
Proven cross-function, end to end Project management for new initiatives where little or no precedent may exist, requiring engagement with and accountability to business & functional group leaders
Demonstrated ability to manage technical project with complex data management
Excellent verbal/written communication and influencing skills as well as effective listening skills
Experience in the use of structured project management methods and tools
Strong understanding of current technologies such as SAML 2.0 for SSO, Web Service API’s, SOAP, ReST, etc
Understanding of PFM applications as a SaaS offering
PMP Certified or plan to obtain
Financial institution experience preferred
Ability to quickly learn basic concepts related to the financial services industry
Ability to quickly learn new products
Travel estimated at 25% to include onsite client visits
Ability to drive results (Gaining Commitment)
Build partnerships
Navigating complexity
Technical thinker
Excellent communication skills (observable)

105

Research Services Project Manager Resume Examples & Samples

Be proficient in use of the Qualtrics software
Manage timelines and expectations of customer and vendor(s)
Perform technical setup on customer surveys
Provide routine updates to customer and vendor(s) while project is in field
Ensure customer is happy with experience and feels comfortable with quality of data collected
Superb communication and presentation skills
Comfortable in a fast-pace, unstructured, and highly competitive environment
Ability to communicate clearly and pleasantly through both written and spoken mode

106

Energy Services Project Manager Resume Examples & Samples

10% - Contacting large industrial, commercial, or institutional customers through a business development process to identify the issues and provide commercially available solutions within the customers' budget constraints
20% - Investigation, design and development of innovative solutions to resolve customer issues. Solutions may be implemented inside the customer's facility or on the Duke side of the meter. Also provide costing and sales support for these projects
40% - Project implementations that meets the contract scope, budget estimates and customer delivery schedules. Responsible for managing multiple projects simultaneously using available internal and external resources
30% - Contracting and management of outsourced engineering and contractor network that is used to deliver projects. Individual will be accountable for continued development of engineering and contractor network and innovative ways to deliver projects within internal resource constraints
Demonstrated project management skills that resulted in projects delivered on-time, on-budget and on-scope
Demonstrated ability to assume total project responsibilities including quality assurance, customer interface, internal reporting and financial evaluation
Demonstrated ability to perform work in compliance with applicable safety policies, procedures, and guidelines
Five years of project engineering experience in electric infrastructure or related field
Customer focused with demonstrated experience working closely with customers to manage customer issues in a professional manner
Commercial mindset that can assess and resolve customer issues with innovative options based on customer cost guidelines and quality standards
Demonstrated experience in negotiating contracts and managing internal and external contractors and consultants to meet customer goals of scope and schedule
Demonstrated ability to speak and write in a clear, concise, and organized manner using correct grammar - ability to document, make recommendations and influence others to common vision and action
Demonstrated ability to represent Duke Energy and effectively communicate technical and business impacts to technical and non-technical individuals within Duke Energy's and customers' organization
2 year degree and 2+ years of prior work related experience OR 5+ years’ work related experience in lieu of a degree
BS degree in engineering or related field from an accredited college or university
MBA, Professional Engineer, Certified Energy Manager or Certified Project Manager
License holder for Electrical, Building or Public Utility Contracting
Nine years of project management or related experience in delivering electric infrastructure to large commercial, industrial and institutional customers
Experience with design/installation/operation of back-up power systems, monitoring and controls equipment, power quality, energy efficiency measures
Demonstrated ability to lead a diverse team of individuals to meet a common goal and timeline
Demonstrated ability to develop skills and become expert advisor for entire offer delivery team. Topics will include technical or business issues
Demonstrated history of continuous improvement in job-related technical, business and professional knowledge and skills. Areas of focus include safety codes & practices, engineering codes & standards, regulations, and company procedures, and market & technical trends
Demonstrated ability to assume total project responsibilities including quality assurance, customer interface, internal reporting and financial evaluation. Demonstrated ability to perform work in compliance with applicable safety policies, procedures, and guidelines
Demonstrated ability in business development processes – developing customer relationships, making recommendations and providing solutions to the commercial and industrial markets, leading to deal close
Demonstrated ability to innovate and provide options to customer issues that are complex in nature and for which there are no existing guidelines or known commercial solutions
Working knowledge of computerized reporting systems
Working knowledge of available commercial equipment and contractor network
Working knowledge of NEC & NESC codes

107

Senior Professional Services Project Manager Resume Examples & Samples

Preparation and publication of consolidated sales, delivery, and expense data from regions/countries into a consistent HK view
Preparing weekly project dashboards for all in-flight PS projects
Track and report HK Professional Services gross contribution margin
Bachelor degree in Business Administration / Technical Related Field or equivalent combination of education and experience
10+ years experiences; at least 5 years of which as a project manager on enterprise software deployments in BlackBerry primary verticals (FSI, Healthcare, Government)
Project Management in a Professional Services organization, with fluency in the customer engagement lifecycle
Experience in mobility and/or security solutions
Working knowledge of Professional Services Automation (PSA) tools, and/or Professional Services business Key Performance Indicators, such as utilization rate, margin
Oracle / NetSuite or other enterprise financial system
Familiarity with Salesforce.com or other Customer Relationship Management (CRM) solution, used for tracking sales opportunities from prospect to order

108

Professional Services Project Manager Resume Examples & Samples

Manage day-to-day operational aspects of all assigned projects and scope
Coordinates with internal stakeholders and executive sponsors to create and execute project work plans including
Assuring expectations are set with client for progress review and tracking methodology and for project timelines (including major milestones), cost, scope, etc
Revising work plans as appropriate to meet changing needs and requirements and communicates any changes to client
Reviews deliverables prepared by team before passing to clients
Identify appropriate resources and assign individual responsibilities for EPS, within the project management tool
Establish clearly defined tasks and align resources to accomplish project deliverables
Revise work plans, as appropriate, in a rapidly-changing environment, while balancing stakeholder expectations with solid scope management and communicate changes to key stakeholders in a timely manner
Promote portfolio, program and project management maturity, create best practices and tools
Actively foster and model team collaboration, best practices and tools
Demonstrated ability to develop and maintain strong, cross-functional working relationships with internal Equinix customers (project stakeholders & EPS staff)
Set and manage cross-functional expectations, by communicating effectively, to identify needs and evaluate alternative business solutions
Continually seek opportunities to increase customer satisfaction and deepen relationships
Develop an understanding of each organization's functional objectives
2 to 6 years of directly-related project management experience or client relationship management
Associates Degree required (military experience may replace the degree)
Bachelor's Degree in related field preferred
Ability to manage multiple, concurrent projects/programs, across functions
Ability to demonstrate good understanding of program/project management methods and tool
Technical knowledge required will vary by project, so the candidate must demonstrate the ability to learn and process new information quickly and to identify and leverage the appropriate in-house or outsourced technical experts on the project tea
Project management certification (ex. PMP) desired
Demonstrated ability to lead successful projects in a rapidly-changing environment
Proven leader of cross-functional teams
Leadership and Teamwork - Can do attitude, team player, fun and energetic
Ability to build trusted relationships
Influential communicator (verbal, written and presentation)
Consulting experience is highly desirable

109

Enterprise Services Project Manager Resume Examples & Samples

Successful management, implementation, and deployment of assigned
8 years laboratory instrument service and maintenance experience (process & financial). Pharmaceutical industry experience preferred
Minimum Four year Educational scientific degree or equivalent experience
Formal Project Management training or equivalent experience
External Customer oriented
Excellent written and verbal communication skills; fluent in Portuguese and English
Customer contracting and Scope of Work Development Skills
Ability to design, price, implement, and manage complex lab instrument

110

Services Project Manager Resume Examples & Samples

6+ years experience Project Management subject matter expertise
Expertise for adhoc reporting and PM3 Tool enhancements/maintenance (macros, Visual Basic, pivot tables, database, preferred))
PM3 knowledge and demonstrated contribution and/or sponsorship / support for the Services standards (highly preferred)
Both Waterfall and Agile Project Management experience (highly preferred)
Knowledge of Services Organization and Industry
Experience in driving change, implementing new PM process and/or tool
Experience process improvement and/or quality related initiatives
3+ years of customer-facing experience in project/program mgmt. and/ or PMO
Exceptional written and verbal communications skills including strong experience in facilitation and presentation both internally and externally
Expertise with MS-Office Suite (MS-Project, Visio, PowerPoint, MS-Excel)
Training, coaching & mentoring experience, strong leadership skills
Matrix Management experience
Strong capability in the program/project management level processes and performance metrics and tools: The ten PMI PMBOK knowledge areas; Earned Value Management and metrics; MS Project; SharePoint; Enterprise Project Management (EPM) systems and tools

111

Services Project Manager Resume Examples & Samples

Function in this role with a high order of integrity and compliance with the GE Spirit and Letter guidelines and Environmental Health & Safety guidelines
Ensure assigned projects (revenue and warranty) are delivered on schedule and on budget by working closely with internal teams (Lifecycle, Shipping, Finance, Sourcing, Production, CSC, other CF&Es) and external groups (suppliers, clients)
Monitor and update all project costs and schedules
Take part in Project Margin review meetings (EAC Meetings). Responsible for the project to be completed on time and on budget through tracking all project costs and issues
The candidate will be self-motivated, quick to deliver and a team player and must be able to demonstrate a dedication to safety and effective problem solving skills and must be an accomplished communicator
Work closely with Engineering to understand the scope of the technical upgrade, communicate and report on progress with the client
Develop the project BOM and oversee the purchasing process through SAP to ensure materials are delivered when required
Organize and drive feedback to engineering, the proposal development team and product management for sustained product and project delivery improvement
Lead the resolution of client complaints and issues throughout a project. Investigate and report issues in the Customer Issue Tracking tool. Facilitate client issue resolution
Communicate with fellow team members, engineering, process & control groups to ensure issues are recorded and understood to allow uninterrupted customer service
Develop and maintain an in depth knowledge of all GE Water products and service offerings
Travel to customer sites for issue investigation will be required at times
Ability to multitask on several concurrent projects
2+ years of client relationship management experience
Strong knowledge in Membrane Process and Chemical applications
Strong user knowledge of Excel, Word, Outlook and Power Point
Ability to effectively present ideas and information
Relevant field experience working on the GE W&PT products
B.S. in an engineering/science discipline or related technical experience
Knowledge of MS Project
SAP experience will be considered a great asset

112

Professional Services Project Manager Resume Examples & Samples

College degree, Computer Science or related field or at least one year experience as a programmer/software engineer
Strong programming skills are required
JavaScript experience is required
VB Script experience is preferred
Flexibility to adjust to oft-changing priorities and deadlines
The ability to thoroughly and clearly document ideas and work to share with others
A proficiency in multi-tasking and coordination
Excellent diagnostic skills
Excellent verbal, written, presentation and organization skills
Team-oriented and able to work with individuals of varying technical knowledge and skill

113

Services Project Manager / Coordinator Resume Examples & Samples

Cross functional project management experience
Excellent written/oral communication and presentation skills including the ability to facilitate large group meetings and host webinars
Flexibility to Travel required -- up to 10%

114

Services Project Manager Resume Examples & Samples

Master or Expert level
BS/4yrs in Computer Systems Management or Business Administration or similar (Masters/6yrs. preferred)
7 - 10 years of operational support or project management
3 + years Channel experience
Project management certification (PMP or equivalent) preferred
Experience with Partner portal tools management preferred
Executive level communication skills

115

Infrastructure Services Project Manager Resume Examples & Samples

Three to seven years of relevant project management experience in a Technology/IT environment running projects in a complex, multi-site environment with cross functional teams
Practical knowledge of both agile and non-agile project methodologies
Practical experience working directly with business/IT leadership to set direction and drive project execution

116

Professional Services Project Manager Resume Examples & Samples

To deliver chargeable as required
Data validation
Pre sales work – tender responses, presentations
Developing technical documentation including, project plans, reports and statistical information
Providing professional support and guidance to customers at a range of levels
Reviewing, developing and implementing processes and procedures
Previous experience of property market and the software industry
Experience of local authority and corporate clients
Training skills
Project management (PRINCE 2)
Business analysis skills
High level of verbal and written communication skills
Driving Licence – Essential and being prepared to travel and stay away overnight at various locations around the UK and overseas
Ability to work on own initiative unsupervised
Ability to prioritise work load and work under pressure
Advanced knowledge of MS Office suite, especially Project
Our products are built using Oracle technology so previous experience of SQL and reporting against Oracle products (Discoverer) as well as familiarity of using Oracle based applications would be an advantage

117

Information Services Project Manager Resume Examples & Samples

Communicates and manages project expectations for team members and stakeholders in a timely and clear fashion through detailed and comprehensive project management and communications management plans
Manages and mitigates project risks
Directs project development from requirements gathering to fruition including project dependencies, critical path, scope, goals and deliverables that support business objectives
Creates and/or facilitates the creation of current and future process flows
Plans, schedules and tracks project timelines, milestones, deliverables, and success criteria using appropriate tools throughout the project life cycle
Determines the frequency and content of status reports, analyzes results, and troubleshoots problem areas
Implements best practices and tools for project execution and management, to include project post mortems and recommends reports that identify successful and unsuccessful project elements
Creates and maintains project management documentation to include project management plans (charters), project organization, project risk register, project requirements, requirements traceability matrix, dependency matrix, functional specifications and technical specifications
Manages changes in project scope, identifies potential risks, and devises mitigation and/or contingency plans. Ensures adherence to a defined and documented project change control process
Defines, documents and manages all tasks, resources and time in the project plan and hold resources accountable
Establishes, communicates and manages project budget, submits budget proposals, and recommends budget changes
Tracks and communicates changes in budget, scope and time
Identifies and defines required resources, services, equipment, personnel and tasks required to achieve project goals. Negotiates with both internal and external sources to obtain required resources, services, equipment and personnel
Develops full-scale project plans and associated communications documents which include project test plan, quality assurance plan, training plan, data conversion, migration and integration plan, implementation and deployment plan, issues logs and lessons learned
Assists with the preparation of project management office short-term and long-term strategies for the IT organization and the County as a whole

118

RHS Information Services Project Manager Resume Examples & Samples

Works closely with the Chief Information Officer, Information Services Department, department leaders, and divisional guests to develop project plans and new initiatives
Provides project management of departmental and divisional initiatives related to technology
Develops, analyzes, improves, and implements new operational processes to maximize business effectiveness
Provides planning and technical support for business process alterations and improvements
Analyzes projects and systems, prepares technical reports and cost studies to recommend effective solutions for specific departments and the division
Coordinates Information Service's resources to organize projects and to meet the needs of guest and partners'
Act as the Information Technology Manager of each department assigned to represent
Initiate projects based on divisional, departmental, unit and guest needs and in alignment with the divisional strategic plan and departmental balanced scorecard
This position requires, or will require prior to the completion of the probationary period: knowledge of basic personal computer terminology and operations, and the ability to use e-mail and the Internet

119

Services Project Manager Resume Examples & Samples

Be a leading example in maintaining high standards of EHS, and working with your project teams towards achieving our goal of zero injuries, working directly with the EHS leadership team
Leading projects fulfillment in terms of EHS, Quality, Delivery, Cost & Productivity
Reporting to the region CM&U Leader and the respective country/area service manager, and working closely with all functions and matrix project team members
Provide effective management and control for all project deliverables, plan & coordinate activities across functions to fulfill a customer order and ensure customer satisfaction
Strong capability to manage engineering/technical scope relating to electrical power systems and power delivery equipment (LV & MV)
Manage installation & commissioning operations at customer sites, as required
Providing effective communication in terms of project operational and financial performance, project progress reporting and project risk mitigation
Deliver effective change order and variation management
Ensure quality and on-time delivery in accordance with contract
Respond rapidly to technical and commercial queries from all parties/functions
Coordinate disposition of all non-conformances to contract requirements
Proven track record in project management and/or site management (I&C)
Electrical power systems experience and expertise
Team builder with a positive outlook
Exceptionally strong customer service mindset
Strong business /commercial skills
Capable of multi-tasking and able to work well under pressure
Field and Commissioning experience
Prior experience leading large-scale projects or teams is preferred
Experience with project planning methods and tools (MS-Project and/or Primavera)
Self-confident and goal-oriented achiever
Six Sigma training is preferred
Demonstrated scholastic achievements
Strong commitment to a career in project management
Demonstrated analytic approach to problem solving

120

Project Services Project Manager Resume Examples & Samples

Manage defined projects for temporary services from customer order through billing
Interact with clients and internal Program Managers to understand client scope and requirements, and set proper expectations for each project internally and externally
Work cross functionally with other departments to ensure services are procured, implemented, executed, and invoiced accurately to clients
Create and execute project plans and reporting for all projects
Manage internal processes and teams to ensure projects are initiated and completed in a timely manner
Work independently to meet timelines and deliverables
Deliver on time and to scope results to internal/external clients
Present project deliverables to clients and explain those results
Communicate standard processes to internal and external clients, and assist Sales in the management of client expectations
Provide issue mitigation and resolve escalations
Education: Bachelor's Degree (accredited) in Project Management, Sustainability Accounting, Environmental Science, or a related field; or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience
Experience: 3 years of relevant experience in a project management role
Excellent verbal, written and analytical skills
Organizational skills to manage multiple projects with varied timelines
An entrepreneurial skill set is highly valued with the ability to creatively achieve stretch goals and provide new services and value to new and existing customers
High customer focus
Identifies and resolves problems in a timely manner
Prioritizes and plans work activities
Works both independently and with a team to meet site goals
Adapts to frequent changes in the work environment
Manages difficult or emotional customer situations
Proficient in MS Office (Word, Outlook and Excel)
Microsoft Excel - Advanced level – Pivot Tables, Formula’s (CountIf, CountA, SumIf, Vlookup, if then statements, Concatenate, Trim, Round, etc.), Short cut keys expected; Graphs; Slicers, etc

121

Configuration Services Project Manager Resume Examples & Samples

Works across various functions and leads multiple projects from point of getting customer services requirements to the point of enabling operability in HP global environment
Provide consultancy to the sales team on identifying the right services and solutions according to the customer`s requests
Involve the right stakeholders, set the right expectations, and communicate process steps and timelines
Participate in Requests for Proposals (RFPs) and Solution Design with customer and HP teams, assist in opportunity qualification and risk assessment
Coordinate the customer requirements gathering and collect clean deliverables and services specifications from the customers
Acts as Subject Matter Expert (SME) providing direction and guidance related to configuration services and engagement process
Run feasibility with relevant teams to find out if the customer`s requirements are feasible
Drive and coordinate the services delivery with WW Configuration Services Engineering team, Product Data Management team as well as factory teams, meeting overall TAT and quality goals
Track the details about the project progress, drive the communication with customer and sales
Coordinate the proof of concept with the customer and factory
Cooperate with Sales Operations teams the services details needed to guarantee orderability
Identify the potential risks along the process and proactively communicate them to the customer and sales team
Manage effectivately escalations (in case of technical problem, delay or customer escalation, CSPM owns driving the resolution plan cross-functions and communicates properly to the sales team and senior management)
Frequently represents the organization to other businesses within HP and to customers
Bachelor`s or Master`s degree in Engineering, Computer Sciences, or equivalent field
Experience 7+ years in IT industry and/or Supply Chain
Customer engagement related experience would be an advantage
Strong planning, organizational and time management skills
Project management skills and associated tools (i.e MS Project)
Excellent verbal and written communication skills; fluent in English
Ability to effectively communicate plans, proposals, and results
Strong leadership skills (driving attitude, results oriented, proactive follow-up)
Demonstrated business acumen, understanding of business strategy

122

Services Project Manager Resume Examples & Samples

Plan and implement projects at various customer work sites in Europe and abroad, including the activities of staff and subcontractors
Translate customer needs / requirements into detailed project plans while driving internal execution to meet project targets
Manage a network of resources (including contractors) in support of project execution
Identify opportunities to expand the project in ways that bring value to our customer and satisfy our profitability requirements
Participate in the development of proposals for projects
Bachelor’s degree from an accredited university or college with at least 3 years of experience in an engineering or project management position)
At least 3 additional year of experience in a project management, engineering or manufacturing role
At least 3 years of project management experience working in a lead capacity implementing projects in a field environment
Proven excellent customer facing experience
Strong spoken and written English language skills
Previous experience in the software industry, preferably software services
Understanding of GE software products such as Predix, Proficy, CSense
Expertise in Discrete Manufacturing
Knowledge of GMP
Experience with enterprise software and large distributed systems
Additional language skills (French, German, etc.)

123

Lead Services Project Manager Resume Examples & Samples

Bachelor's Degree from an accredited university or college (OR a High School Diploma / GED with a minimum of 4 years of experience in a project management or leadership support role)
Minimum of 3 years of experience in Telecom / Energy industry
Established project management and analytical abilities
Sound technical judgment
Able to interface at all levels, both internally and externally

124

Technical Services Project Manager Resume Examples & Samples

Leadership Skills to manage a team of chemists/technicians; computer skills; communication skills; confidence in dealing with new people and situations; Chemical Compatibilities; negotiating skills
Communication skills; confidence in dealing with new people and situations
Ability to Travel 10-25%
40 Hours OSHA Certification
RCRA Training

125

Shared Services Project Manager Resume Examples & Samples

Champions project management disciplines and utilizes the processes, structures, and tools for individual project management and program management across the organization
Participates in the prioritization of enterprise initiatives as well as realization of established goals/objectives, as part of the SSOA management structure
Manages initiatives from conception through proactive communication to the business groups involved, striving to identify risks and resolve issues before they arise
Ensures stakeholder commitment to the projects and that schedules are met
Removes barriers through influence to ensure the success of all transformation teams
Creates a structure to support the transformation efforts
Surfaces capacity and resourcing issues and any other roadblocks requiring executive decisions
Facilitates the identification of timelines, dashboards and financial scorecards for each initiative to keep executive leaders current on progress and potential red flags
Supports the governance structure by developing business cases and reporting status of all initiatives to executive stakeholders
Works with the key result areas of business service strategy/planning, project strategy/planning, communication and change management, and continuous improvement performance management
Participates as part of the management team to develop and implement business unit strategy
Must be familiar with a variety of industry concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals
Collaborates with key stakeholders and business partners in analyzing current process and developing future state program objectives. Plan and direct transformations aimed at achieving our future state vision
Bachelor's degree in Business or related field; advanced degree preferred
Four (4) plus years of experience in project management, business transformation and/or process improvement
Lean / Six Sigma certifications preferred
Ability to communicate to and at all levels of the organization
Expertise in the facilitation of field and executive level meetings and discussions
Experience in process improvement, relationship management
Demonstrated competency in business process management methodologies and tools
Demonstrated effective oral, written, and presentation communication skills
INFORMATION REGARDING YOUR APPLICATION**
List of three (3) professional references including current daytime phone numbers
College transcripts (if using education to meet the minimum qualifications). These can also be attached to your application at the time of submission

126

Professional Services Project Manager Resume Examples & Samples

Independently conduct customer engagements ranging from days to weeks to months
Manage the design, deployment, testing, and documentation of Riverbed’s solutions
Work with customers and partners to ensure seamless delivery of Riverbed Professional Services
Create and monitor project scope, roles, schedules and budgets
Provide project status reports describing the state of the project, progress and accomplishments, trends and significant risk items
Coordinate team activities ensuring completion of the project on schedule and within budget constraints
Track project issues and facilitate or escalate resolution as necessary
Be the central point of identification and management of project risk
Minimum of five (5) years of project management experience with a successful track record
Experience managing cross-functional teams comprised of resources from the Professional Services delivery, sales, support, and R&D organizations as well as Riverbed partners
Excellent oral and written communication skills with the ability to communicate with all levels of management and team members
Ability to concurrently manage 30-40 active projects of varying sizes
Willingness to travel up to 25%, as needed, to be very responsive to clients
Professionalism appropriate for working with Fortune 500 clients
Demonstrated proficiency with Project Management Tools and software
Ability to develop and track progress against project plans, scope, timelines, and changing prioritizations
Ability to work in a dynamic and rapidly evolving environment
Experience leading and working with both business and technical resources within and across various functional areas
Experience managing the entire project lifecycle
Ability to provide regular reporting on project controls with limited guidance
Represent a rigorous customer service attitude
Exceptional critical thinking skills, including system, process, and business analysis Comprehensive thinker for issue analysis and resolution
Ensure customer satisfaction of solutions by managing the customer expectations and project deliverables
At least a BS/BA in relevant field (CS, EE, MIS)
Ability to quickly understand enterprise network topologies and constraints
Familiarity with WAN optimization solutions, network planning, or application performance management is a plus
Highly skilled in Microsoft productivity tools such as PowerPoint, Project, Visio, Word, Excel
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