Guest Services Coordinator Resume Samples

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V Heathcote

Vallie

Heathcote

9017 Wolf Lane

Phoenix

+1 (555) 501 8027

9017 Wolf Lane

Phoenix

Phone

p +1 (555) 501 8027

Experience Experience

Houston, TX

Guest Services Coordinator

Houston, TX

Stokes-Koepp

Houston, TX

Guest Services Coordinator

Create and manage all Guest Services internal document management processes
Greet and establish rapport with guests, current and prospective residents. Field resort comments, suggestions, and complaints to the Resort Manager
Greet and establish rapport with guests. Field resort comments, suggestions, and complaints to the Resort Manager
Perform administrative duties for Director of Guest Services and Guest Services Management Team
Create and distribute event paperwork tailored to ticket takers, ushers, directors, and supervisors
Schedule ticket takers, ushers, directors, and supervisors for Nassau Coliseum events under the guidance and direction of the Assistant Manager
Perform inventory of employee break room furniture and equipment

New York, NY

Aveda Institute Guest Services Coordinator

New York, NY

Crooks, Hauck and Stokes

New York, NY

Aveda Institute Guest Services Coordinator

Plan and participate in personal and team goals
Openly take on new responsibilities as designated
In conjunction with the Guest Relations Team Lead, manage the third floor reception area including: staffing, ordering supplies, cleaning schedule, guest flow for massage and esthiology services, confirmation calls, process service/retail transactions and daily revenue deposits
Suggest additional services, treatments and gift cards when making guest reservations
Daily monitoring, managing, and promoting of AIM’s online presence and reputation in accordance with the Estee Lauder Social Media policy through websites such as facebook
Offer recommendations for improving overall team atmosphere, productivity and proficiency
Suggest additional services and treatments when making guest reservations

present

Detroit, MI

Aveda Institute Guest Services Coordinator NY

Detroit, MI

Torphy-Auer

present

Detroit, MI

Aveda Institute Guest Services Coordinator NY

present

Assist in proper scheduling of guest reservations with program team leaders/review booking times to ensure maximum clinic capacity
Partner with the Guest Relations Manager to plan and oversee monthly marketing events that promote filling the esthiology and massage appointment book
Work openly and effectively with a diverse clientele base
Assist high volume of guests upon arrival and departure
Fulfill role of Guest Relations Team Leader and Assistant Team Leader in his/her absence
Be proactive with environmental awareness and lifestyle
Resolve guest and team challenges independently with fair and positive resolution

Education Education

Bachelor’s Degree in Business

University of Delaware

Bachelor’s Degree in Business

Skills Skills

Notary, or willingness to become a notary, desirable
Experience providing outstanding guest services in a professional office environment
Ability to maintain confidentiality and exercise discretion, tact, and diplomacy
Highly proficient with computer applications (especially the Office suite), ability, and willingness to learn new software
Able to complete data-related and written work with precision and consistent attention to detail
Able to plan, prioritize, and complete work without continuous supervision and in response to changing deadlines and frequent interruptions
Excellent communication and organizational skills; reading, writing, and oral proficiency in the English language
Basic computer knowledge
Able to engage effectively with multiple constituencies representing diverse interests and perspectives
Able to articulate and demonstrate Tuck’s exceptionally high guest services standards

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Guest Services Coordinator Resume Examples & Samples

Responsible for creating an “ultimate experience” for every guest by providing whatever-it-takes customer service and supporting front and back of house functions
Greet every client, provide exceptional customer service while assisting them in their individual shopping needs, i.e. offering a beverage, guiding to the appropriate department or sales professional, etc
Prepare store for opening and closing, including: opening and closing cash wraps registers in accordance with Company guidelines and procedures; filling in merchandise and returning merchandise to the stock room; stocking cash wraps with gift boxes, bags, etc., and maintaining clean, presentable front and back of house areas. Fold and straighten merchandise
Assist in processing sales transactions (during busy times) and follow company regulations when accepting forms of payment. Must be knowledgeable of return, markdown/discount, tax, security and packaging policies; and capture customer information
Direct all phone calls and questions to appropriate areas of store
Coordinate efforts with Shipping and Receiving Department to follow up on customer sends/deliveries, transfers and new product receipt
Possess knowledge of Alterations procedures, pricing and current shop dates. Ensure product is delivered to/from Alterations shop in a timely manner
Prepare food and/or beverages to client specifications and provide support in the Guest Kitchen
Assist in various promotional mailing projects and Marketing/PR events
Provide assistance on the floor at any given time to support other departments based on store needs. Ensure a clean, organized sales floor and fitting rooms

Guest Services Coordinator Ralph Lauren Resume Examples & Samples

Responsible for helping to create the “ultimate experience” for every guest by providing exemplary customer service and supporting front and back of house functions
Maintain a welcoming environment that generates customer traffic and builds loyalty by exceeding customer expectations
Provide support to the sales professionals in order to make sales transactions and shopping experiences run smoothly
Assist in all Guest Services areas as necessary: Message Center, Cash Office, Guest Kitchen, Sales Floor, Concierge, and Administration

Guest Services Coordinator Resume Examples & Samples

Manage and track the Guest Services contractual and invoicing processes with vendors and Raise all departmental purchase orders
Liaison with vendors on cost, delivery dates and service enhancements or development
Work with internal partners on providing material/other collateral to enable clear Guest Services internal and external communication at all times
Produce and manage all Guest Services reports - weekly/monthly reporting
Update and maintain (and, where necessary, create) departmental databases, relevant spreadsheets, systems and platforms, as directed by the Director, Guest Experience
Process as required all relevant PO’s and invoices and manage Guest Services expenditure by keeping up to date records
Create and manage all Guest Services internal document management processes
Organise track and manage all Guest Services daily, weekly, monthly and quarterly internal and external Team Meetings
Support the Guest Services function when required in the preparation and management of presentations, reports and documents
Support the Director Guest Experience on launching any new initiatives
Create and manage all Guest Services reporting requirements
Create and manage all Guest Services third party contractual and financial requirement
Create and manage all Guest Services Team human resource administration requirements
Educated to A Level standard or equivalent
Previous experience working in Guest services preferable
Previous experience in working in a busy administrative role would be advantageous
Ability to effectively work within a team, understanding roles and personalities to maximize efficiency
Proactive, self-starting approach to work and the ability to create tasks based on perceived needs of the department
Fast, reliable and effective decision making
Ability to communicate effectively with multiple stakeholders
Good organisational and time management skills with an ability to multi-task and prioritise effectively
A proactive and creative approach to problem solving, actively seeking to make improvements to departmental processes
Ability to build and maintain strong relationships through regular face to face meetings, on the telephone and via email
Ability to work effectively in a pressurised environment
Proven experience of SAP (invoicing) and Microsoft Office – including Powerpoint, Word and Excel

Guest Services Coordinator Resume Examples & Samples

Resolve ticketing issues, including accommodating guests with disabilities/special needs and assisting with relocations
Perform walk through of the building prior to opening doors to the public
Distribute attendance information via email to circulation group
Answer Guest Services e-mails, phone inquiries, mail correspondence during normal business hours
Assist Human Resources in maintaining employee forms and databases
Ensure that both Guest Services Centers and Supervisors’ Offices are adequately supplied with necessary forms, documents and supplies

Guest Services Coordinator Resume Examples & Samples

BA degree or equivalent combination of education and experience
1-2 years frontline customer service and staff management experience; arts related setting preferable
A level-head and impeccable judgment during challenging situations
A positive, problem-solving attitude essential
Adept at handling a variety of tasks simultaneously in a fast-paced environment
Strong skills in communicating orally and in writing
Knowledge of ticketing software helpful (Tessitura preferred)
Detail-oriented with excellent organizational/follow-up skills
Experience in the tourism and hospitality industry a plus; foreign languages also a plus
Weekend and evening hours required (times vary)

Temporary Guest Services Coordinator Resume Examples & Samples

Serving as the face of Lincoln Center at concerts and events
Assisting with managing, coaching, and dispatching public-facing interns and volunteers
Creating and disseminating written and oral informational briefings for front-of-house staff and volunteers
Orienting guests and providing information on Lincoln Center performances, events, and neighborhood resources
Troubleshooting guest and colleague concerns and gracefully enforcing policies
Assisting with line management/crowd control (up to 8,000 people)
Proactively identifying and solving recurring guest care challenges to improve operations
Acting as a liaison between Marketing, Programming, Concert Halls, Security, and Guest Services
An effective communicator
Cool and level-headed under pressure
Able to manage and organize large and diverse groups of people
Possess a positive attitude, strong hospitality ethic, and outgoing personality
Able to be outdoors for extended periods of time
Foreign language(s) a plus
3-5 years in a hospitality and/or guest-facing role
Knowledge and love of the performing arts
Prior front-of-house, house management, or ushering experience preferred

Guest Services Coordinator Resume Examples & Samples

Answering phones,
Greeting guests,
Coordinating visitor needs,
Managing meeting room spaces,

Aveda Institute Guest Services Coordinator Ny-pipeline Resume Examples & Samples

Ensure maximum booking capacity through knowledge and understanding of Salon Biz and Aveda Institute policies and procedures
Suggest additional services, treatments and gift cards when making guest reservations
Daily monitoring, managing, and promoting of AIM’s online presence and reputation in accordance with the Estee Lauder Social Media policy through websites such as facebook
Partner with the Guest Relations Manager to plan and oversee monthly marketing events that promote filling the esthiology and massage appointment book
Assist in proper scheduling of guest reservations with program team leaders/review booking times to ensure maximum clinic capacity

Aveda Institute Guest Services Coordinator Resume Examples & Samples

Resolve guest and team challenges independently with fair and positive resolution
Plan and participate in personal and team goals
Be proactive with environmental awareness and lifestyle
Openly take on new responsibilities as designated

Aveda Institute Guest Services Coordinator NY Resume Examples & Samples

In conjunction with the Guest Relations Team Lead, manage the third floor reception area including: staffing, ordering supplies, cleaning schedule, guest flow for massage and esthiology services, confirmation calls, process service/retail transactions and daily revenue deposits
Work openly and effectively with a diverse clientele base
Fulfill role of Institute concierge / host as appropriate
1-2 years leadership experience preferred

Guest Services Coordinator Resume Examples & Samples

Excellent communication and organizational skills; reading, writing, and oral proficiency in the English language
Can work efficiently and effectively in a fast paced demanding environment
A strong multi-tasker and can coordinate the efforts of and direct fellow employees with workflow needs

Guest Services Coordinator Resume Examples & Samples

1-2 years of customer service experience
Adapt to fast pace sales and marketing environment
Ability to problem solve and prioritize
Strong communications skills at all levels
Available to work weekends, nights and holidays per business needs
Proficient in Microsoft Office Program (Outlook, Word and Excel)
1+ years of timeshare industry experience
3 years of customer service experience

Guest Services Coordinator Overnights Resume Examples & Samples

Create memorable experiences with a fantastic, welcoming personality that can relate to guests & associates
Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home
Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met
Enjoy multi-tasking at a fast pace while having an impeccable eye for detai l to ensure accuracy and efficiency

Seasonal Guest Services Coordinator Resume Examples & Samples

Prepares and serves refreshments to guests
Operates a multi-line phone system and courteously handles incoming telephone calls
Transfers incoming messages as required
Set up the gifting desk every morning with required cash, vouchers, and brochures
Excellent phone skills, with a customer friendly demeanor towards all marketing team members as well as other internal and or external customers. Demonstrates proper telephone techniques and communication etiquette at all times
Prepare and process manifests of tour appointments, along with tracking throughout the day qualified tours, NQ’s, and No Shows
Assist in monitoring and distributing marketing support materials
Handle guest complaints as needed in a professional courteous manner, giving 100% customer service, i.e., gifting issues, general customer complaints, and tour reschedules. Any and all customer complaints need to be sent daily via email to Marketing Management
Answer our toll free line and direct the guests to the right department
Answer / call back all voicemail calls that come in
Performs administrative support including but not limited to filing, faxing and photocopying

Guest Services Coordinator Resume Examples & Samples

Create Nassau Coliseum’s positive reputation for excellent customer service by assisting with the hiring and training, part-time staff which includes: ticket takers, ushers, guest services representatives and supervisors
Ensure staff compliance with policies and procedures, counsel and discipline Guest Services personnel as needed, and manage employee records and notes
Schedule ticket takers, ushers, directors, and supervisors for Nassau Coliseum events under the guidance and direction of the Assistant Manager
Assist with preparing, planning, operating, and executing events at Nassau Coliseum
Responsible for maintaining equipment standards, inventory, cleaning, and distribution for Guest Services personnel. This includes creation and distribution of name tags and ID Badges under the guidance and direction of the Assistant Manager and Managers
Create and distribute event paperwork tailored to ticket takers, ushers, directors, and supervisors
Respond promptly to comments, questions, suggestions, and complaints received by our Guests via phone, mail, email, fax, and during events
Work with Nassau Coliseum's Box Office to resolve ticketing issues, including accommodating guests with disabilities/special needs and assisting with relocations on designated event days
Provide administrative support and complete projects/tasks as assigned for Guest Services Department
Assist in monitoring all department policy and procedural guidelines
Perform administrative duties for Director of Guest Services and Guest Services Management Team
Bachelor's College Degree in Business, Communications or related area of study required
Proficiency in Microsoft Office Programs (Word, Excel, Outlook, PowerPoint) is required
Must be able to stand/walk for long periods of time and have ability to lift 40 lbs
Must be willing to submit to undergo a post-offer criminal background check, employment check and a drug test

Guest Services Coordinator Resume Examples & Samples

Prepare and serve refreshments to guests
Maintain kitchen and all necessary supplies
Distribute any mail needed to the sales employees
Prepare owner packets & presale paperwork
Administer inventory of ownership documents
Greet customers, vendors, guests, and employees in a manner, which will promote the highest level of customer service
Demonstrate excellent interpersonal communication skills and confidentiality in handling incoming telephone calls
Operate a multi-line phone system and courteously handle incoming telephone calls
Transfer incoming messages as required
Balance their premiums and cash boxes
Calculate sales line rotation
Perform administrative support including but not limited to filing, faxing and photocopying
Ability to get an NV Health Card once hired
1 or more years of customer service experience
Food preparation experience is a plus

Guest Services Coordinator Resume Examples & Samples

Respond to guest requests for information, services, directions and special needs within the Empress and or, the City of Victoria
Book activities, meals, transportation, flowers, amenities and special requests from The Fairmont Empress preferred vendor list, as required by current and future guests
Maintain accurate records for tracking all bookings and reservations
Maintain a complete and up to-date inventory of brochures, menus and collateral currently available in Victoria
Establish and maintain a strong professional working relationship with Empress’s preferred vendors (restaurants, theatres, transportation and retail operations)
Become a reliable, accurate and up-to-date conduit for information flow between the hotel guests/staff and the Vancouver Island Region
Provide support to other departments for information on activities, reservations and special requests
Maintain and coordinate the cleanliness of the concierge area
Facilitate the Long Stay and Repeat Guest Recognition programs
Organize training for Concierge Services
Minimum 1-year (in the last five years) experience in a Front Desk, Concierge or equivalent position in a luxury environment
Must successfully complete a Concierge qualification test
Demonstrated exceptional guest service with a passion to continually exceed expectations and anticipate guest needs
Demonstrated ability to make good decisions, problem solve, initiate action and complete projects in a timely fashion
Proficient in the English; bilingual is an asset
Excellent knowledge of surrounding area an asset
Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
Knowledge of Windows, MS Office Suite an asset
Membership of Clefs d’Or is an asset

Guest Services Coordinator Resume Examples & Samples

Staff residence reception desk during evening/weekend hours – greet customers and answer questions, monitor guest sign-ins and security camera feeds, and complete various administrative projects as assigned
Get to know customers by name and build a sense of community within the residence
Warmly welcome new customers by ensuring all rooms are prepared in advance, helping them with their luggage and providing a weekly orientation for new residents
Perform regular room checks to build rapport with customers and proactively identify/resolve cleaning/maintenance/safety issues (i.e. fix issues before customers see them)
Ensure school regulations are followed including daily quiet hours
Plan and execute weekly student activities to foster social interactions among your residents
Follow established emergency procedures – this will include escorting students to the hospital, leading a building evacuation, etc. Participate in an emergency phone rotation
Maintain accurate check-in, check-out records, key tracking and compile daily shift reports
Attend weekly staff meetings and other trainings/school events as required

Guest Services Coordinator Resume Examples & Samples

Proactive selling and daily operations of the tasting bar
Sales, co-ordination & execution of tour groups, conferencing & functions
Administration duties

Guest Services Coordinator Resume Examples & Samples

Distributes any mail needed to the sales employees
Greets customers, vendors, guests, and employees in a manner, which will promote the highest level of customer service
Demonstrates excellent interpersonal communication skills and confidentiality in handling incoming telephone calls
Balances their premiums and cash boxes
Must be able to lift 20 lbs
Minimum 1 year of customer service experience
Up to 3 years of related experience
Must have excellent communication skills
Food Preparation Experience

Guest Services Coordinator Resume Examples & Samples

Coordinate with Underwriting team to obtain approvals on prospective resident applications; track all approvals and denials
Maintain petty cash fund
Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc
Ensure office supplies are sufficiently stocked and prepare supply orders as needed
Assist with planning and coordinating guest and resident relation events and activities within the resort
Assist with the preparation of marketing materials

Guest Services Coordinator Resume Examples & Samples

Maintain positive guest relations at all times
Resolve guest complaints, ensuring guest satisfaction
Thorough knowledge of hotel services and amenities
Provide legible communication and directions
Prioritize and organize
Be a clear thinker, remaining calm and resolving problems using good judgment
Understand guest’s service needs
Work cohesively with co-workers as part of a team
Maintain confidentiality of guest information and pertinent hotel data
Direct performance of staff and follow up with corrections when needed

Guest Services Coordinator Resume Examples & Samples

Minimum of 1 year customer service experience
Must be able to work a flexible schedule to include evenings, weekends, and holidays
Proficient with MS Office (Word, Excel)
Must be able to work in a professional, fast paced environment
Timeshare experience a plus
Food preparation experience helpful

Guest Services Coordinator Resume Examples & Samples

Provide welcoming phone greeting and follow guest ordering procedures
Convey menu information over the phone to guests and give accurate estimate of delivery time
Make food and beverage recommendations and apply suggestive selling techniques
Follow procedures for announcing self at the room, entering the guest room, presenting the order and the check
Flexibility. This is a demanding business and we look for flexibility with work days and hours, our guests can be early risers or night owls and you must be too!
Experience. Previous experience passionately providing service to others and assisting them with cash transactions

Guest Services Coordinator Resume Examples & Samples

Consistent attendance and punctuality is a job requirement
High school degree or GED required. Bachelor’s degree from a four-year college or university preferred
3-5 years previous guest service experience in hospitality industry preferred. 1-3 years providing direction preferred; or equivalent combination of education and experience
Ability to effectively communicate in one-on-one and small group situations to customers, clients, and Team Members
High degree of problem solving abilities and the ability to make decisions with limited supervisory involvement required
Cash handling skills and comprehensive written skills preferred
Ability to perform these operations using units of American money and weight measurement, volume, and distance
Bilingual speaking ability a plus

Guest Services Coordinator Resume Examples & Samples

Able to articulate and demonstrate Tuck’s exceptionally high guest services standards
Able to engage effectively with multiple constituencies representing diverse interests and perspectives
Able to plan, prioritize, and complete work without continuous supervision and in response to changing deadlines and frequent interruptions
Able to complete data-related and written work with precision and consistent attention to detail
Highly proficient with computer applications (especially the Office suite), ability, and willingness to learn new software
Ability to maintain confidentiality and exercise discretion, tact, and diplomacy
Commitment to a diverse working environment and to serving the needs of a large and diverse community
Experience providing outstanding guest services in a professional office environment
Experience in event planning, coordination, and management
Experience contributing to a high performing team
Notary, or willingness to become a notary, desirable
Receives and greets guests on the Tuck campus, including visitors, and faculty, staff, and leadership colleagues seeking help; conveys information, responds to inquiries, and courteously escorts guests or gives them detailed instructions for finding their way
Answers calls to the main Tuck phone number, providing requested information, transferring callers, and/or taking and delivering messages
Records, tracks, and reports guest feedback; shares ideas and suggestions for improving guest experiences and associated policies, procedures, and practices
Coordinates scheduling, itineraries, travel, catering, facilities and A/V set-up, parking, preparing materials (nametags, handouts, etc.), and any other logistical arrangements for meetings and events. Resolves event-related issues that arise
Assists Director and other designated senior leaders with scheduling and confirming appointments; expense reimbursements and other financial transactions; data entry and filing; drafting, proofing, and producing emails, letters, and documents; and other related administrative tasks and projects
Assists with routine website updates; maintains contact and database files
Provides back-up support to academic support manager and academic coordinators
Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others