Bi-lingual Spanish Resume Samples
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Bi-lingual Spanish Resume Samples
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G O'Connell
Grant
O'Connell
642 Hoppe Hollow
New York
NY
+1 (555) 834 7338
642 Hoppe Hollow
New York
NY
Phone
p
+1 (555) 834 7338
Experience
Experience
Chicago, IL
Case Management Assistant Bi-lingual Spanish
Chicago, IL
Schaden Group
Chicago, IL
Case Management Assistant Bi-lingual Spanish
- Manages a case load of 100 - 150 low acuity patients that are identified for population management by the case manager
- Provides feedback to Clinical Services Supervisor regarding process improvement
- Facilitates patient’s appointments as directed by the case manager
- Performs data entry
- Performs outbound patient calls per clinical pathway
- Authorizes selected services per explicit criteria and guidelines
- Collects data for clinical review and submits data to licensed clinical services staff for decision - making
Dallas, TX
Bi-lingual Spanish Customer Service Representative
Dallas, TX
Pfeffer LLC
Dallas, TX
Bi-lingual Spanish Customer Service Representative
- Answering inbound telephone calls and providing outstanding customer support
- Identifying and reporting recurrent issues related to shipping process and site performance
- Coordinating and following up with other departments to ensure problem resolution, and work together with other Customer Service team members to promote an environment of customer satisfaction
- Enthusiasm for work responsibilities
- Work as a team member with all other staff
- Effectively manage large amounts of incoming calls
- Following up on all written correspondence and escalate to Customer Service Manager on duty as necessary
present
Philadelphia, PA
WFH Bi-lingual Spanish Inside Patient Navigation & Information Resource Specialist
Philadelphia, PA
Torp Group
present
Philadelphia, PA
WFH Bi-lingual Spanish Inside Patient Navigation & Information Resource Specialist
present
- Using prescribed protocols, respond to phone and email blood-cancer related inquiries from patients, caregivers, and professionals; give accurate, current information on risks, diagnosis, treatment, rehabilitation, follow-up care and medical facilities/providers
- Complete an electronic record documenting each interaction, specifically capturing the demographics of the individual receiving assistance and delineating all details of each inquiry, including action taken and information/resources provided. Maintain confidentiality at all times
- Perform other related duties as assigned
- Keep current on developments and trends related to detection, treatment and research regarding blood cancers by reading peer-reviewed literature, materials from professional organizations, and attending professional symposia/conferences
- Provide information and consultation to national and chapter staff on blood cancer diagnoses and treatments as requested
- Represent IRC at professional meetings, conferences, and in partnership initiatives and as requested, both by phone and in person
- Collaborate on the submission of abstracts to professional organizations for presentations as requested
Education
Education
Bachelor’s Degree
Bachelor’s Degree
North Carolina State University
Bachelor’s Degree
Skills
Skills
- Clinical Tasks: These job tasks provide patient care & are to be performed competently, consistently, accurately & according to established regional/departmental clinical protocols, policies & procedures & standards. They are
- Prepares & organizes patient's office visit for known reason/procedure by ensuring that all appropriate tests, clinical information (e.g. diagnostic test results, consultation reports, outside records, etc.) & order entries are ready for clinician review prior to appointment time.
- Collects pertinent subjective (e.g. signs & symptoms, allergies, current medication, tobacco use, etc.) & objective (e.g. vital signs, height, weight, etc.) data related to patient's reason for visit (i.e. chief complaint, presenting symptoms or procedure)
- Recognizes signs & symptoms of common medical illnesses, abnormal versus new/existing & reports to clinician. Alerts clinician on signs & symptoms requiring immediate attention & respond to directions per clinician
- Prepares patient for actual visit/procedure prior to clinician's exam during rooming-in process
- Assures exam/procedure room contains appropriate supplies, equipment, forms & educational materials are available & ready for use during visit/procedure. Checks equipment are in safe working order & cleans room after use
- Provides patient with after-visit, follow-up, self-care or procedural instructions and/or educational materials as directed by clinician
- Use KP HealthConnect & other information systems to document all pertinent data & outcomes of patient care according to standardized procedures & policies such as & not limited to the use of SBAR, KP HealthConnect smarttools, etc. Updates demographic or historical clinical data gathered in the electronic medical record
- Clinical Procedures: Performs diagnostic tests, therapies & procedures within scope of authorized duties competently & with maintenance of proficiency according to: a) specific department standards on core clinical tasks (see department's list of core skills); b) application of knowledge & skills appropriate to developmental age of patient;; & c) established policies such as & not limited to patient safety, aseptic & sterile techniques & infection control. Examples of categories of clinical tasks are as follows
- Screening tests - e.g. vital signs, vision, hearing, developmental, LOPS, pain, etc
8 Bi-lingual Spanish resume templates
Read our complete resume writing guides
1
Bi-lingual Spanish Processor Resume Examples & Samples
- Strong organization and communication skills
- The ability to work independently
- Detail oriented, ability to multi task, previous second mortgage experience a plus
- Good knowledge of Word, Excel, and Access-previous experience with CitiLink a plus
- Must speak Spanish to be considered for this role
2
Direct Sales Representative Bi Lingual Spanish Resume Examples & Samples
- Identify customer needs, wants, and desires in conversation and match with company products and diplomatically handle interactions with potential customers
- Achieve established sales goals and quotas
- Work independently to promote the sales of Time Warner Cable residential products and services
- A minimum of one year of proven sales experience; or 2 years of college; or equivalent combination of sales experience and college education preferred
- Maintain proper appearance/attitude at all times to represent Time Warner Cable in the community
- Must have basic mathematical and computer skills
- Proficient time management skills and ability to prioritize
3
Bi-lingual Spanish Customer Service Representative Resume Examples & Samples
- Answering inbound telephone calls and providing outstanding customer support
- Responding to customer questions and comments via phone, email, social media and live chat with speed and professionalism
- Becoming familiar with product information, and brand fit
- Coordinating and following up with other departments to ensure problem resolution, and work together with other Customer Service team members to promote an environment of customer satisfaction
- Navigating proficiently through our multiple systems
- Being up to date with our US and country specific new policy and procedures
4
Teller Bi Lingual Spanish Arrow Hwy & Lone Hill Ave Resume Examples & Samples
- Educate and engage clients on the various technological tools available to them to improve their banking experience
- Demonstrated ability in providing a great customer experience by engaging customers in conversation and educating customers on the various products and services available to them
- Ability to identify client needs and refer to appropriate branch team members
- Minimum 6 months of customer service experience
- High school diploma or GED equivalent
- Ability to work a flexible schedule; which may include evening and weekends
- Ability to pay close attention to detail and time management
- Proven track record of success working well in a team environment
- Must be flexible on work location based on branch/market staffing needs
5
Bi-lingual Spanish Customer Service Representative Resume Examples & Samples
- Effectively perform data entry and verification of customer orders
- Develop and maintain a proficient working knowledge of Maestro, Order Billing System , Quality Management Systems, and other proprietary systems
- Schedule and assign installations. Verify ship and installation dates per builders release and schedule
- Research and schedule service/warranty requests. Order parts for service and coordinate delivery for installations and service items
- Resolve customer related issues
- Assist in achievement of proper mark up and margins on installation services
- Obtain purchase orders per policy, as needed
6
LPN, Internal Medicine Bi-lingual Spanish Resume Examples & Samples
- Clinical Tasks: These job tasks provide patient care & are to be performed competently, consistently, accurately & according to established regional/departmental clinical protocols, policies & procedures & standards. They are: Prepares & organizes patient's office visit for known reason/procedure by ensuring that all appropriate tests, clinical information (e.g. diagnostic test results, consultation reports, outside reports, etc.) & order entries are ready for clinician review prior to appointment time
- Performs focused/limited nursing assessment & triage on routine or self-limiting medical conditions as directed by RN/clinician. . Recognizes when to defer to and/or assist with comprehensive assessment for complex medical conditions by RN/clinician. Utilizes standardized tools (e.g. PST, health maintenance alerts) to identify & address health maintenance/care gaps with patient & alerts clinician on those that require his/her attention
- Recognizes signs & symptoms of common & routine medical conditions/illnesses, abnormal versus new/existing & implements planned nursing & medical interventions as delegated by RN/clinician
- Contributes to the development, implementation or modification of the individualized patient's plan of care under the direction of the RN/clinician
- Prepares patient for actual visit/procedure prior to clinician's exam during rooming-in process
- Assures exam/procedure room contains appropriate supplies, equipment, forms & educational materials are available & ready for use during visit/procedure. Checks equipment are in safe working order & cleans room after use
- Provides health teaching/education or advice on routine or self-limiting medical conditions, procedures, tests, surgeries, self-injections, etc
- Utilizes standardized tools to determine patient's level of engagement in self-care as directed by RN
- Uses KP HealthConnect & other information systems to document all pertinent data & outcomes of nursing care according to standardized procedures & policies such as & not limited to the use of SBAR, SOAP or APIE, KP HealthConnect smarttools, etc. Updates demographic/historical clinical data gathered in electronic medical record
- Two (2) plus years of nursing experience in assigned department's clinical area (e.g. Pediatrics, FP/IM, OB/Gyn, Surgery, Allergy, Dermatology, Urology, etc.) within an ambulatory care setting preferred
- IV therapy experience or recent certification preferred
- Current working knowledge and clinical skills in providing routine care, education and advice in assigned department's clinical area OR successful completion of appropriate competencies for assigned primary/specialty care department preferred
7
Cust Contact & Ops Spec-bi-lingual Spanish Speaking Resume Examples & Samples
- 1 year of experience in an office, call center, or customer contact environment
- Bilingual- English/Spanish
- 2+ years of experience in a call center, or customer contact environment
- Previous experience as a team leader or trainer in an office, call center, or customer contact environment
- 620, 440, or other applicable and relevant licenses or certifications
8
Peak Time Teller N Narragansett Ave Brickyard Bi-lingual Spanish Preferred Resume Examples & Samples
- Minimum one year of experience in customer service
- Effective interpersonal/customer service skills
- Strong reading, writing and mathematical skills
- Ability to communicate clearly and effectively with customers and coworkers
9
Branch Manager Nmls West North Ave Northlake Bi-lingual Spanish Preferred Resume Examples & Samples
- Bachelor’s degree, or equivalent work experience
- Strong analytical skills necessary to evaluate credit requests, prepare budgets and determine trends in a given marketplace
- Proven commitment to quality customer service
- Ability to manage multiple tasks/projects and deadlines simultaneously
10
Medical Assistant, Bi-lingual Spanish Resume Examples & Samples
- Clinical Tasks: These job tasks provide patient care & are to be performed competently, consistently, accurately & according to established regional/departmental clinical protocols, policies & procedures & standards. They are
- Prepares & organizes patient's office visit for known reason/procedure by ensuring that all appropriate tests, clinical information (e.g. diagnostic test results, consultation reports, outside records, etc.) & order entries are ready for clinician review prior to appointment time
- Collects pertinent subjective (e.g. signs & symptoms, allergies, current medication, tobacco use, etc.) & objective (e.g. vital signs, height, weight, etc.) data related to patient's reason for visit (i.e. chief complaint, presenting symptoms or procedure)
- Utilizes standardized tools (e.g. PST, health maintenance alerts) to identify & address health maintenance/care gaps with patient & alerts clinician on those that require his/her attention
- Recognizes signs & symptoms of common medical illnesses, abnormal versus new/existing & reports to clinician. Alerts clinician on signs & symptoms requiring immediate attention & respond to directions per clinician
- Provides patient with after-visit, follow-up, self-care or procedural instructions and/or educational materials as directed by clinician
- Use KP HealthConnect & other information systems to document all pertinent data & outcomes of patient care according to standardized procedures & policies such as & not limited to the use of SBAR, KP HealthConnect smarttools, etc. Updates demographic or historical clinical data gathered in the electronic medical record
- Clinical Procedures: Performs diagnostic tests, therapies & procedures within scope of authorized duties competently & with maintenance of proficiency according to: a) specific department standards on core clinical tasks (see department's list of core skills); b) application of knowledge & skills appropriate to developmental age of patient;; & c) established policies such as & not limited to patient safety, aseptic & sterile techniques & infection control. Examples of categories of clinical tasks are as follows
- Screening tests - e.g. vital signs, vision, hearing, developmental, LOPS, pain, etc
- Diagnostic tests - e.g. urine dips, spirometry/peak flow, bladder scan, finger sticks for glucose, O2 saturation rate, etc
- Medication administration via oral, topical, otic, rectal, vaginal, IM, SubQ, intradermal, ophthalmic, inhalation & nasal routes
- Wound care - e.g. routine dressing changes, staple/suture removal, cleansing/flushing of wounds
- Application and/or removal of orthopedic appliances & other devices - e.g. splints, slings, orthotics, cast, crutch mgmt, anti-embolic stockings measurement, procedural safety restraints, etc
- Minor surgical procedures assist - e.g. biopsies, excisions, insertion of devices, D & C, etc
- Medical procedures assist - e,g. PAP, colonoscopies, sigmoidoscopies, colposcopies, joint aspirations, etc
- Lab specimens collection & labeling - e.g. nose, throat, wound, application of U-bag, etc
- Irrigations - e.g. eye, ear
- Instrument/equipment set-up, cleaning & processing (sterile & non-sterile) - e.g. scopes, cryogun, O2 tank, procedural trays, etc
- Ambulate/transfer of patient using lift equipment
- One (1) to two (2) years in a medical assistant position to assigned department's clinical area (e.g. Pediatrics, FP/IM, OB/Gyn, Surgery, Dermatology, Neurology, Cardiology, etc.) within an ambulatory care setting preferred
- Current National Medical Assistant Certification preferred
- Demonstrated clinical knowledge and procedural skills and/or documented trainings in assigned department's clinical area within the last one (1) to three (3) years preferred
- Familiarity in documenting in an electronic medical record system preferred
11
WFH Bi-lingual Spanish Inside Patient Navigation & Information Resource Specialist Resume Examples & Samples
- Using prescribed protocols, respond to phone and email blood-cancer related inquiries from patients, caregivers, and professionals; give accurate, current information on risks, diagnosis, treatment, rehabilitation, follow-up care and medical facilities/providers
- Provide blood cancer patients and caregivers referrals to needed financial and psycho-social resources that are available from LLS and other local and national organizations
- Schedule and conduct proactive follow-up calls to patients and caregivers as appropriate to provide further navigation that will help them access care or services
- Complete an electronic record documenting each interaction, specifically capturing the demographics of the individual receiving assistance and delineating all details of each inquiry, including action taken and information/resources provided. Maintain confidentiality at all times
- Conduct internet searches to identify specific disease, treatment, and resource information for patients
- Conduct clinical trials searches for IRC callers, as requested and based on information provided, to assist in finding appropriate blood cancer trials; refer to LLS’s clinical trial navigation lead as indicated
- Keep current on developments and trends related to detection, treatment and research regarding blood cancers by reading peer-reviewed literature, materials from professional organizations, and attending professional symposia/conferences
- Provide information and consultation to national and chapter staff on blood cancer diagnoses and treatments as requested
- Represent IRC at professional meetings, conferences, and in partnership initiatives and as requested, both by phone and in person
- Collaborate on the submission of abstracts to professional organizations for presentations as requested
- Nursing degree (BSN or RN), Masters in Social Work, Masters in Health Education, or Masters in Library Science
- Three years of previous experience in a health care delivery setting working with patients and their families
12
Teller West North Ave Northlake Bi-lingual Spanish Preferred Resume Examples & Samples
- Minimum six months of experience in cash handling and customer service
- Physical requirements: May be required to stand for extended periods of time and may be required to lift bags/boxes of coin weighing up to 50 pounds
- Basic clerical and processing skills
13
Branch Manager Nmls West rd Street Chicago West rd Bi-lingual Spanish Preferred Resume Examples & Samples
- Minimum four years of bank and/or management experience
- Demonstrated ability to work within and develop a team environment
- Ability to proactively solicit new business
- Strong background in sales and sales management practices
14
Universal Banker Nmls W Cermak Rd Cicero Bi-lingual Spanish Preferred Resume Examples & Samples
- Basic knowledge of retail product philosophy, policy, procedures, documentation and systems
- Effective selling, cross-selling and referral skills
- Previous experience in a financial sales representative oriented role
15
Human Services Specialist, Bi-lingual Spanish Resume Examples & Samples
- Narrate actions taken on behalf of customers on their case record (TRACS) for appointments, notices, etc
- Provide agency forms to customers and maintain supplies of agency forms in the lobby and at critical work stations
- Maintain the lobby/reception area in a manner that supports a trauma informed philosophy which includes a calm environment that is clean and organized for maximized efficiencies
- Review documents for completeness (including needed verification), for TANF (Temporary Assistance for Needy Families), ERDC (Employment Related Day Care) and SNAP to ensure all questions have been answered; including applications received online, electronically and in paper format. Assist with collecting missing information when possible. Screenings of documents may include a brief interview with customers to identify needs. Review system and narrative screens
- Receive, review and send documents on behalf of medical applicants to the appropriate Medicaid agency (Oregon Health Authority, Child Welfare or Aging and People with Disabilities)
- Provide copies of documents to customers when appropriate or requested including contact information of appropriate Medicaid agency
- Provide, in accordance with the branch standards, bus passes/tokens, gas vouchers or other negotiable documents as approved by the worker
- Accurately track negotiable document distribution in accordance with the Field Business Procedures Manual
- Experience eliciting information from applicants/recipients for a program/service
- Experience explaining rules, regulations, and procedures for a program/service
- Experience working with computers
- Experience filing
- Experience processing, entering, and/or verifying detailed data efficiently and accurately
- Experience communicating with and resolving conflicts/disputes with clients or customers
- Experience working with diverse populations
- Excellent communication skills - verbally and in writing
- Excellent typing skills
- Must be adept at changing frame of reference several times during a work day as it relates to working with families with immediate needs and the administration of agency programs
16
Branch Manager Nmls W Cermak Rd Berwyn Bi-lingual Spanish Preferred Resume Examples & Samples
- Minimum two years of bank and/or management experience
- Thorough knowledge of the bank's products and services
- Thorough knowledge of regulatory, policy and compliance issues
- Ability to resolve complex problems with minimal guidance
- Thorough knowledge of human resources issues, including performance management and progressive discipline
17
Teller N Narragansett Ave Chicago Brickyard Bi-lingual Spanish Preferred Resume Examples & Samples
- Basic reading, writing and mathematical skills
- Willingness to proactively solicit new business as necessary
- Bilingual language skills a plus
18
Bi-lingual Spanish Resume Examples & Samples
- Assist Warranty/Insurance customers by providing the highest level of service
- Put the customer first and remain polite and professional at all times building a positive rapport with a variety of personality types
- Receive incoming calls from customers, vendors, merchants, and service companies and resolve issues regarding specific products, warranty terms and conditions, service calls, and general questions
- Maintain a continual working knowledge of our client’s products, services and promotions
- Deliver superior service utilizing troubleshooting and problem solving skills to successfully supply accurate information to callers and resolve their issues
- Research, respond and resolve customer issues in a timely fashion
- Retrieve information from our systems (based on customer inquiry) and communicate information back to the customer in a clear and educated manner
- Document all customer information, communications and sales in CRM system
- Be available to work any shift in a 24/7 call center that is offering great compensation
- Some college preferred
- One year of customer service experience in a call center environment, preferably dealing with complaint resolution and escalation calls is preferred
- Should have a knowledge and strong understanding of call center metrics
- Achieve a minimum score of “meets” on all hiring assessments required
- Proficient computer and data entry skills with proficiency in Windows based programs and superb navigational skills
- Ability to operate dual screens with the ability to multi-task and follow procedures
- Insurance and/or Warranty experience preferred but not required
- Mastery of the English language, both written and verbal
- Ability to think independently and make decisions
- Professional telephone etiquette and excellent oral and written communication skills
- Background that supports consistent employment and job stability
- Willingness to learn and a passion for helping people
- Strong attention to detail, dependability and follow through
- Flexibility to adapt to changes in a growing organization
- Self-motivated, positive attitude, and a love for hard work
- Background and/or drug test may be required
19
Universal Banker Nmls N Narragansett ave Chicago Brickyard Bi-lingual Spanish Preferred Resume Examples & Samples
- Two or more years of experience or commensurate training in retail activities, including sales and cash handling
- Effective selling and referral skills
- Strong mathematical, problem-solving, and negotiation skills
- Ability to analyze customer credit data and other related financial information
20
Bi-lingual Spanish Customer Service Resume Examples & Samples
- Working knowledge of an ERP system, such as JD Edwards or SAP
- Advanced Excel and Access Skills
- Knowledge of cutting tools, mining, metal and carbide use is a plus
21
Case Management Assistant Bi-lingual Spanish Resume Examples & Samples
- Authorizes selected services per explicit criteria and guidelines
- Collects data for clinical review and submits data to licensed clinical services staff for decision - making
- Performs outbound patient calls per clinical pathway
- Facilitates patient’s appointments as directed by the case manager
- Manages a case load of 100 - 150 low acuity patients that are identified for population management by the case manager
- Provides feedback to Clinical Services Supervisor regarding process improvement
- Performs data entry
- HS Diploma or GED
- 2+ years of medical assistant or clinical/healthcare administrative experience
- Able to create, edit, save and send documents utilizing Microsoft Word and Excel
- Able to navigate a PC to open applications, send emails, and conduct data entry
- Bilingual Spanish speaking
- Graduate from an accredited Medical Assistant program (MA diploma)
- Experience working within the Healthcare Industry and healthcare insurance
- Experience working in a Hospital, Physician's Office, or Medical Clinical setting
- Experience working with Medicare and / or Medicaid Services
- 1 year knowledge of UM / QM processes and principles
- Knowledge of general IPA operations
- Computer literate in Microsoft Word and Excel
- Strong ability to work effectively with nurses, physicians and other clinical and operational staff, both written and verbally
- Self - motivated with strong organizational skills
- Bi - lingual Spanish written and verbal fluency skills
22
Bi-lingual Spanish Customer Service Representative Resume Examples & Samples
- Effectively manage large amounts of incoming calls
- Understand and be able to use all systems
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives
- Meet personal and team goals and metrics
- Work as a team member with all other staff
- Follow procedures, guidelines and policies
- Other duties as necessary
- High school degree or GED; Bachelor’s Degree is desirable
- 6 months Call Center experience preferred; or 1 year customer service with strong phone contact handling skills
- Knowledge of Microsoft Office programs
- Experience in meeting deadlines and adhering to strict standards
- Enthusiasm for work responsibilities
- Knowledge of Medicaid is desirable
- Bilingual with Spanish a must
23
Personal Banker Nmls N Narragansett Ave Brickyard Bi-lingual Spanish Preferred Resume Examples & Samples
- Minimum two years of experience in retail banking and/or sales industry
- Ability to sell traditional bank products and process transactions
- Thorough understanding of banking operations, product knowledge, sales, and new business development
- Excellent customer service/relations and community relations
- Strong interpersonal, verbal and written communication skills
- Ability to identify and resolve/escalate problems
- Strong interpersonal and relationship building skills
24
Bi-lingual Spanish Trainer Resume Examples & Samples
- Create, edit, translate, and train employees on Standard Operating Procedures (SOPs)
- Ability to read, write and speak fluent English
- Translate all trainings and relevant documentation from English to Spanish, as needed. C
- Contribute to the creation and maintenance of the assigned standard in the Quality Risk Management Program (QRMP) as assigned
- Create, update, distribute, and train on changes related to paperwork for lines and operators
- Administer daily, monthly, quarterly, yearly training schedules for compliance training, on the job certifications/qualifications
- Manage the training tracker and report out as necessary. Coordinate completion of process picture maps for knowledge process, JSAs, and safe practice development
- Perform responsibilities in accordance with Work Safe Procedures and GMP standards. Perform any other duties as required by supervision
- Computer literacy, including proficiency in MS Word, MS Excel, MS Outlook, and SAP and any new required factory systems
- Ability to learn new computer applications
- Ability to read, write and communicate in English and Spanish is required
- Good written (to translate) and verbal communication skills in English and Spanish
- Must be able to multitask, evaluate options and make good decisions
- Must have positive influential capability
- Capability to facilitate in front of large groups of individuals in English and Spanish
- Requires organizational and research skills
25
Sales & Service Manager Nmls West rd Street Chicago West rd Bi-lingual Spanish Preferred Resume Examples & Samples
- Strong decision-making and problem-solving skills
- Ability to resolve complex customer and employee-related issues with minimal guidance
- Demonstrated understanding of branch operations and financial products and services
- Experience having served in an assistant branch manager capacity or related role
26
Bi-lingual Spanish Customer Service Representative Resume Examples & Samples
- Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
- Maintains and updates customer information as necessary
- Calmly attempts to resolve and de-escalate any issues
- Escalates calls to supervisor when necessary and appropriate
- Responds to requests for assistance and/or possible processing of credit card authorizations
- Tracks call-related information for auditing and reporting purposes
- Provides feedback reports on call issues related to downtime and/or training issues
- Upsells to customers as necessary
- High School Diploma or GED required; college degree preferred
- Customer service experience a plus
- Phone-related customer service a major plus
- Familiarity with Microsoft Windows, Word, and Excel applications
- Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
- Ability to use phone and computer systems
- Strong listening/comprehension skills
- Ability to stay composed and objective
- Conversational, patient and confident, with a positive attitude
