Siebel Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the siebel job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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R Parisian

Reid

Parisian

30135 Antwan Forest

Detroit

+1 (555) 913 9841

30135 Antwan Forest

Detroit

Phone

p +1 (555) 913 9841

Experience Experience

Boston, MA

Siebel Application Developer

Boston, MA

Nitzsche and Sons

Boston, MA

Siebel Application Developer

Work with Team Lead/Project Manager for planning, estimation, documentation and status reporting
Work closely with Business Solutions team keeping them fully informed of problems/incidents and development progress
Monitoring and investigating application performance issues
Carry out releases to applications and infrastructure, following change management procedures
Perform maintenance tasks on applications and a application infrastructure
Work with QA for code/build releases, test case design, and defect resolution
Write and execute unit testing scripts

Boston, MA

Siebel Administrator

Boston, MA

Marquardt-Rosenbaum

Boston, MA

Siebel Administrator

Installation and Management of Siebel Enterprises and Enterprise components for Siebel 8.0 & 8.1 Siebel Enterprise on AIX and Windows platforms
Involvement in end to end Siebel Production Deployment activities
Involvement in Troubleshooting Issues in Siebel including but not limited to Severity 2 / Severity 3 issues and doing RCA accordingly
Management and deployment of Siebel DR Site
Automating Siebel Enterprise monitoring and maintenance through shell scripting
Automating pre deployment tasks and end to end deployment process through shell scripts
Administration & Maintenance of Oracle Monitoring tools for SIEBEL

present

Chicago, IL

Senior Siebel Administrator

Chicago, IL

Graham-Kirlin

present

Chicago, IL

Senior Siebel Administrator

present

Creates system documentation to support new system implementation, enhancement deployment, and incident management efforts
Perform Siebel Admin activities in co-ordination with Architects, Developers and technology owners related to the initiative
Create and Manage users in Siebel Applications
Assists in systems planning, scheduling and implementation. Collaborates with project team to keep project on schedule
Manage Production and Non-Production defect resolutions
Perform day to day operational support functions with in Siebel including Client/Server and Application Administration
Correlates related production issues and assesses trends to identify broader improvement opportunities

Education Education

Bachelor’s Degree in Computer Science

Florida International University

Bachelor’s Degree in Computer Science

Skills Skills

Excellent communication skills, comfortable working with different countries across multiple time-zones
Ability to collaborate and communicate with external parties, primarily with customers, vendors and consultants
Understands routine business conversations and letters and is able to communicate with few errors
Able to give information in English and passively participate in team meetings
Experience and knowledge of change management principles and methodologies
Good written and oral skills
Strong technical expertise to challenge the vendor team
Familiarity with change management approaches, tools and phases of the ITIL lifecycle
Experience from working in a project oriented, international matrix organization
Work experience on regulated systems on GXP environments

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12 Siebel resume templates

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Senior Siebel & OPA Developer Resume Examples & Samples

Responsible for administering Siebel application in Windows environment
Responsible for coding, testing, debugging and implementation into production
Identify performance issue and provide resolution
Expert in Solution Design & development using Siebel 8.1.1.x. and OPA 10.4.x
Experience in Oracle Policy Automation
Must have experience building rules using Inferred entity instance
Experience in Siebel Scripting, Workflow, Business Service and Web Services using Siebel Tool
Good understanding SOA and weblogic architecture
Experience in Siebel OpenUI development is a big plus
Senior Developer with maximum of 5 years of experience in Business Analysis, Development Siebel Architecture, Integration and production support and familiar with Siebel Industrial application
Knowledge of Siebel OpenUI application architecture
Identify performance issue and provide resolution ]

Siebel Product Configurator Resume Examples & Samples

Communication with the business unit(s) from initial requirements through final implementation
Strong working experience in Siebel Order Management
Good experience in design & development of Siebel Product eConfigurator
Excellent functional, analytical, interpersonal and communication skills
Maximum of 3-6 years working experience out of which minimum 3years of extensive experience in Siebel eConfigurator/Order Management
Enterprise Application: Siebel Industrial Application 8.1.1.x
Siebel Order Management, eConfigurator, and Pricing
Extensive experience in Product scripting using JavaScript, JQuery, HTML and Siebel Web Templates
Siebel tools and workflows
EAI, Business service experience is a big plus
SQl/PL-SQL experience is an added advantage
Life cycle implementations of Siebel 8.x CRM modules
Demonstrates self-motivation and drive and shows determination to achieve goals
Identifies the key issues in situations, analyses the data, recognizes the root cause of problems and generates successful solutions
Excellent oral, written and presentation skills

Senior IT Business Analyst Siebel Resume Examples & Samples

Project Initiation
Develops understanding of customer operations and applies it in researching potential solutions
Owns clarification, rationalization and documentation of project requests
Facilitates large-group business development planning sessions
Leads efforts to gather and develop business requirements and user needs specific to complex features, functionality, content and organizational structure
Develops and presents user experience recommendations to key stakeholders for large-scale complex initiatives
Designs, develops and conducts usability testing scenarios to understand and validate user needs throughout the lifecycle of projects
Partners with business stakeholders and technical teams to understand and communicate technical capabilities of business requirements
Creates user requirement specifications, such as personas, scenarios, task analysis, flowcharts and organization and navigation models. May include creating prototypes
Gathers and incorporates feedback from stakeholders, end users, technical and design teams to validate user experience proposals
Creates alternatives and makes recommendations for final design. Works with designers and writers to create final user experience artifacts for development
Leads the development of a variety of user experience design principles, best practices and processes
Recommends and ensures consistent use of design concepts across applications
Provides leadership to creative team on user experience design concepts and processes
Initiates and leads projects to improve overall site usability by continuously evaluating current user behavior and site design and structure
Participates in the Integration Testing process, including development of test plans, test cases and scenarios and documentation of results, or overseeing the completion of these documents created by a Business Analyst
Responsible for ensuring that project meets functionality requirements
Responsible for all facets of the User Acceptance Testing process on medium to large size projects
Prepares and/or reviews end user documentation and training materials
Conducts training classes, including train-the trainer, one-on-one or classroom style training
Provides first line post implementation support to users regarding functional issues
Facilitates large-group project related sessions, organizes and runs conference room pilots
Takes ownership of functional issues by identifying underlying problems, analyzing potential solutions and implementing system resolutions, including workarounds
Performs the functional analysis for complex production support activities and advises Business Analysts in the analysis of less complex issues
Applies and enforces department change control policies & procedures
Adheres to and enforces department standards, policies, procedures and industry best practices

Siebel Product Configurator Resume Examples & Samples

Hands-on experience with Siebel CRM tools, workflows, Product scripting, Java scripting & HTML
Maximum of 3-6 years working experience out of which minimum 3 years of extensive experience in Siebel pricing, eConfigurator and Order Management
Enterprise application: Siebel Industrial Application 8.1.1.x
Siebel Order Management, eConfigurator, pricing
Extensive experience in product scripting using JavaScript, JQuery, HTML and Siebel Web Templates
Siebel tools, workflows
Lifecycle implementations of Siebel 8.x CRM modules

Siebel Application Developer Resume Examples & Samples

Troubleshooting software application issues
Assisting and advising business users in the effective use of applications and information technology
Make modifications needed in existing applications to meet changing business requirements
Perform maintenance tasks on applications and a application infrastructure
Monitoring and investigating application performance issues
Work with other CIMA departments and users to resolve their application related incidents and problems
Analyse business requirements, assist with solution design. Utilise existing technologies to fulfil these requirements
Document functional/technical designs as well as development
Develop applications using appropriate tools, following CIMA's development procedures
Write and execute unit testing scripts
Carry out releases to applications and infrastructure, following change management procedures
Participate in on call support for business critical applications
Maintain application security
Be involved in IT projects requiring application involvement
Work alongside IT contractors and other third parties
Manage assigned incidents and problems using CIMA Support(Service Now)
User support SLA's on assigned incidents/problems are met
Work closely with Business Solutions team keeping them fully informed of problems/incidents and development progress
Communicate progress and challenges to "Lead Application Developer"
Siebel CRM Development/Administration
Siebel Architecture and Maintenance
Siebel Integration Technologies (EAI, XML, SOAP, webservices)
Oracle database and SQL Basic
Business/Requirements/Technical analysis
Problem solving and analytical thinking
Planning and organisation
Experience of various development methodologies(Waterfall, Agile, Scrum etc)
Prince 2 methodology or equivalent
MS Sourcesafe or other file management/version
OpenUI/HTML5/JQuery development
Windows server 2003/08/12 administration
MS Office suite, including MS Project and Visio
Educated to degree level or equivalent in an IT based subject such as Software engineering or computer science
Experience in applications development, with at least 3-5 years experience in a Siebel
Development or Administrator role. Ideally Oracle/Siebel certified consultant
Experience of working in technical project roles managed within a project management methodology such as Prince 2
Proven track record in requirements analysis and technical design documentation

Siebel Pricing Developer Resume Examples & Samples

Good knowledge of Implementation Tracking (Order Management) and Deal Review (Solution configuration) modules in Siebel CRM
Hands on experience with Siebel CRM tools, workflows, Product scripting, Java scripting & HTML
Maximum of 3-6 years working experience out of which minimum 3 years of extensive experience in Siebel pricing configuration and workflows, product configurator and order management
Experience in Product scripting using JavaScript, JQuery, HTML, CSS and Siebel Web Templates
Experience with Siebel Tools and Scripting
Life cycle implementations of Siebel 8.1.1.10 CRM modules
Graduate / postgraduate with Computer Science

Senior Siebel Integration Developer Resume Examples & Samples

Responsible for Business Analysis, Development, Integration and Implementation
Responsible for Administering Siebel application in Windows environment
Identify Performance issue and provide resolution
Senior Developer with minimum of 4 years of experience in Business Analysis, Development Siebel Architecture, Integration and production support and familiar with Siebel Industrial application
Experience of working in Siebel OpenUI application
Expert in Siebel Scripting, Workflow, Business Service, and Web Services using Siebel 8.1.1.X
Expert in integrating application using ADF, OPA, JQuery, TIBCO and XML
Good knowledge of Java and Weblogic is a plus
Graduate/Post graduate with computer Science

Siebel E Configurator / Developer Resume Examples & Samples

6+ years of strong software development experience
3 Years of extensive experience in Oracle Siebel eConfigurator (Product Configurator)
Extensive Experience in Product scripting using JavaScript, JQuery, HTML and Siebel Web Templates
At least worked in 2 large implementation with extensive experience in Siebel Order Management
Experience in Siebel Business Services and Workflows
Proven skills using Siebel tools configuration and scripting
Strong experience with Software Development Lifecycle processes
Added advantage for candidates with Oracle Siebel ePricer
Experience in integration of Siebel Product Configurator with Oracle PDH is an added value
EAI experience is a big plus
SQL/PL-SQL experience is an added advantage
Experience working with global team
Good Knowledge of financial services industry

Siebel Technical Project Manager Resume Examples & Samples

Creating a project plan for the release
Creating work breakdown structure
Leading the team of developers to deliver the project
Ensure software quality and delivery date is met
Work closely with Delivery Manager to lead the Continuous delivery initiative for Touchless platform
Participate in design and contribute to solutioning of key design requirements
Lead the validation and verification process within a release to ensure the software delivered into SIT meets the project SLA’s
Support the SIT and UAT phase to ensure that all defects are closed in time and FTR
Prepare status update and conduct weekly status update meetings
Enable team in Agile/Continuous Delivery. Should be an Agile expert
Collaborating with project support functions like quality, performance, etc when required for the completion of the project
Prepare and execute the go-live plan
Good knowledge of Siebel application and all the Sales and Service modules
Good knowledge of Siebel architecture and Data Model
Understanding of Siebel technical components like Workflow, Script, BRP, etc
Should have prior experience of working as project lead in Siebel projects
In depth knowledge of delivery methodologies (Agile and Waterfall), project planning, tracking, release deployment and monitoring milestones
Experience in Continuous Delivery
BE (OR higher) or equivalent degree in college
Experience of working and coordinating directly with the business leaders and users
Good people management skills. Experience of leading a team
Agile scrum master certified
Awareness in Siebel Open UI
Project Management certification

Siebel Engineer Resume Examples & Samples

Provide technical coordination, oversight and leadership for staff and serve as escalation point for complex technical issues
Design, develop, document and implement new projects, as well as enhancements, modifications, and corrections to existing and new CRM technical platforms
Interact with business units to define requirements/modifications and use case to utilize in designing appropriate solutions. Provide recommendation on scope and scale of effort required to develop solution
Responsible for collaborating and guiding development team on the architecture, design, development, implementation of web based software applications. This includes providing technical coordination, oversight and leadership for development staff and application development project deliverables, Lead the requirements definition, solution design, development, and implementation of a functional track
Review and assist with managing unit testing and debugging routines and oversee execution throughout key build activities
Create documentation and procedures while maintaining best practices and following Visa's methodology for development, installation, and maintenance
Build and maintain relationship with global and virtual teams and third parties on software development and/or support issues
Assist with directing development and oversee programming and testing functions to ensure that projects are securely delivered and fulfill expectations
Must be able to understand the positioning of a solution within the company and to build a plan to effectively gain buy-in from all participants with IT and business partners
Comfortable working with both technical and business staff, and flexible in working on a wide variety of tasks spanning the full application development life cycle
Work closely with project team members (Analysts, Developers, Project Managers, QA team, etc.), and coordinate interfaces with other groups (e.g. Network, QA, Operations, Engineering etc)
Work directly with Architects, System Analysts and QA team leads to manage the technical aspects of a development pipeline
Coordinate design activities, testing frameworks, and other related items in addition to contributing core product code
Implement best development practices for efficiency like leveraging re-use, eliminating duplicative components, efficient architectural design, use of innovative products
Recommend and cultivate ideas on the extension of the current projects and initiatives to new products and services
Undergraduate degree in Computer Science, Electrical Engineering or a related technical discipline; advanced degree a plus
Minimum of 7 years of experience within the CRM industry and a similar number of years of experience with Oracle CRM products including Siebel and Analytics; experience with Remedy a plus
Significant experience in implementing Siebel Open UI
Significant experience in implementing Siebel integrations to other systems
Experience in implementing Siebel innovation pack upgrades and maintenance releases
Experience managing medium to large development teams that are co-located globally with a 24 x 7 support coverage model; demonstrated ability to manage remotely and mentor both onshore and offshore resources in global companies
Excellent process orientation, planning, organizational and problem solving skills
Experience with .Net is a plus
Experience leading projects from development through implementation
Demonstrated ability to solve complex software development/design issues
Ability to understand systems from all levels, from the "big picture" enterprise-level view to the low level technical view
Ability to write technical design and build documentations for all aspects of a technical infrastructure
Demonstrated ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs
Creative in thinking/approach while partnering with Visa customers, Product offices, CTO office, and Account Management, etc. to determine solutions that further the business and align with business plans and technology strategies, keeping in mind reliability, security, flexibility, and cost
Significant development experience in a cross-platform, multisite environment
Experience with architecting and developing solutions for highly scalable, highly available systems to high security infrastructure coding standards
In-depth knowledge of software development life cycle

Siebel Specialist Resume Examples & Samples

6+ Years in Siebel CRM across various verticals and technical areas experience, encompassing various roles
Experience with Siebel Upgrade process and OpenUI conversion
Experience in Siebel 8.1 or higher, Oracle 11g and MS-SQL Server 2008 R2
Expertise in Real-time integration using Siebel EAI, Web services and XML
Excellent communications and interpersonal skills
Experience with SAP DQM address validation/standardization and Company/Contact de-duplication process and its integration with Siebel
Experience in Siebel Server/Application Administration and Deployment activities

Siebel Application Developer Resume Examples & Samples

Perform maintenance tasks on applications and an application infrastructure
Work with other departments and users to resolve their application related incidents and problems
Develop applications using appropriate tools, following the firm's development procedures
Manage assigned incidents and problems using their Support Service
Experience in applications development, with at least 3-5 years experience in a Siebel Development or Administrator role. Ideally Oracle/Siebel certified consultant

Siebel Product Configurator Resume Examples & Samples

Maximum of 3-5 years working experience out of which minimum 3 years of extensive experience in Siebel pricing, eConfigurator and Order Management
Siebel Order Management, eConfigurator, and pricing
Siebel tools, and workflows

Senior Siebel Administrator Resume Examples & Samples

Assists in systems planning, scheduling and implementation. Collaborates with project team to keep project on schedule
Perform Siebel Admin activities in co-ordination with Architects, Developers and technology owners related to the initiative
Expert knowledge in Siebel, BI Publisher and reporting solutions
Knowledge of Oracle databases and Applications Servers such as Apache Tomcat/Weblogic
In-depth experience with Installation/Upgrade/Migration/Patching with Siebel and BI Publisher Applications
Knowledge of LDAP Authentication with Siebel and BI Publisher Applications
Working experience with migration of CEMLI’s migrations in Siebel
Database and applications administration, support and maintenance
Define, plan and implement database and applications security
Database and Applications troubleshooting
Repository migrations between various environments
Manage Production and Non-Production defect resolutions
Create and Manage users in Siebel Applications
Perform day to day operational support functions with in Siebel including Client/Server and Application Administration
Communicates and collaborates effectively within and across team boundaries, including end users and IT management, as appropriate
Creates system documentation to support new system implementation, enhancement deployment, and incident management efforts
Conducts knowledge transfer to team members as required
Leverages subject matter expertise in analyzing and troubleshooting complex system/user issues to drive resolution and determine root cause
Coordinates issue resolution efforts across peer support groups, technical support teams, and vendors as required
Coordinates and communicates issues resolution
Correlates related production issues and assesses trends to identify broader improvement opportunities
Extends technology support internationally to support global business operations
Supports team building and internal process improvement efforts and lead by example
Relates system solutions to broader organization strategies and objectives
Bachelor's Degree in IT related field or equivalent work experience
Proven track record of delivering end-to-end project implementations using Siebel and OBIEE
6+ years of Siebel Application Administration/Implementation experience
Experience in Production support, system maintenance, upgrades, and enhancement delivery
IT Project experience as project resource or lead for 3 years
Experience in using PL/SQL, SQL*Loader, EIM, Siebel Configuration and Siebel EAI Methodologies
Strong configuration skills using Siebel tools V8.0 or higher
Experience in Siebel eScript, EIM, EAI, Assignment Manager, Email Integration, Workflow Policies, Server Manager, ODBC, LDAP Authentication and Siebel Communication Manager
Siebel Server Administration (deploying SRF, applying Siebel patches, interpreting log files)
Integration experience: Siebel with other ERP Applications (Oracle Applications/SAP/Mobility Apps/Reporting Solutions, etc.) is a plus
Creating Extension Columns and Indexes using Siebel Tools
Basic DBA experience is required
Working knowledge of Linux is required
Basic Tableau experience is a plus
Knowledge of system development methodologies with experience throughout the full project lifecycle
Ability to identify/define technology solutions
Ability to design and deploy highly reliable and scalable global technology solutions
Values team work and engage others, while also successfully collaborating within and across departments
Customer-focused with demonstrated experience and ability to identify and asses root issues and resolve to customers satisfaction or escalate as appropriate
Passion for creativity, finding new technology solutions to help business/end users

Solution Architect Stage CRM Siebel Resume Examples & Samples

Information gathering, Customer requirement analysis, scope definition & negotiation
Solution analysis and specifications
Cost/Effort estimations, offering, quotations, risk analysis & mitigation, acceptance criteria and billing plan
Statement of Compliances, Functional Specifications, High Level Design, Support to Low Level Design, Migration Studies and Test Documents
Quality Control & Assurance
Knowledge sharing
Technical Support and Trouble-Shooting to key issues
Assist the Project Manager on Project/Program follow-up
8+ years of work experience
5+ years working with Oracle Siebel CRM in all phases: Requirement gathering, development, deployment and live production, with special focus in Telco and large and complex IT projects
ATG, RightNow, Self-Service and Point of Sale competence
Business Process Analysis
Excellent communication, leadership and customer-oriented skills
Customer facing skills
Spanish & English
Job Offer in Chile
Availability for Travel
Full stack and/or Transformation experience

Siebel Administrator Resume Examples & Samples

L1/L2 Support within the ITIL Framework
Ready to work in 24*7 shift model along with Rotational Weekoffs
Hands on experience in Proactive Application and system Monitoring in Siebel
Hands on experience on Trouble shoot Siebel application related problems on production
Experience on Incident Analysis and Resolution for all Production incident Cases related to Siebel App
Hands on Experience on Root cause Analysis of Incidents in Siebel Domain
Hands on Experience In Live issue troubleshooting /resolution and co-ordination on Siebel App related issues
Test the resolution for Production issues on a pre-production representative environment
Hands Experience in Implementing new automation jobs using Unix shell scripting and PL/SQL to Support Siebel Production issues
Strong Siebel CRM Knowledge(Work flow, e-Script, Configuration and EAI)
Very good Knowledge in Oracle - SQL & PL/SQL
Siebel Telecom domain knowledge would be added advantage

Senior Siebel Product Configurator Resume Examples & Samples

Extensive experience in Siebel eConfigurator/Order Management
Extensive Expereince in Product scripting using JavaScript, JQuery, HTML, CSS and Siebel Web Templates
Siebel tools, workflows, eScript
Expereince in Siebel Pricing is a huge plus
3+ years of project experience in
Good knowledge of HTML and CSS
Bachelor’s degree/B.Tech/M.E./M.Tech (in Computers, Information Technology or Engineering)

Lead Senior Siebel CRM Architect / Developer Resume Examples & Samples

Background in large scale transaction processing and financial management systems
Excellent C / C++ and Java programming skills
Knowledge of credit card processing and related PCI standards
Client interaction and presentation skills
Bachelor’s degree that is relevant to the position
12 years of hands-on software development experience on Siebel technologies

Siebel Senior Sdet Analyst Resume Examples & Samples

Develops, maintains, and executes automated test scripts
Advances and improves on automation framework design features and implements automated test suites and test cases within that framework
Recommends quality improvements to automation requirements, development, and execution and assists in the development and implementation
Participates in tool selection process, making suggestions, creating proof of concept models with the tools
Participates in analysis on whether features/functions can/should be automated
Provides supervision and guidance to other SDETs, quality assurance analysts, developers, and testers
Accurately monitors and communicates test execution results
Consolidates, analyses, and debugs automated test results
Creates and manufactures test data needed for execution or database population
Follows coding and design standards and provides suggestions on improvements
Participates in the continual maintenance of code base and refactoring
Experience developing test automation (unit , functional, and integrated), (6 years)
Strong coding knowledge and experience in Object Oriented development language, (6 years)
Experience implementing algorithms and design patterns, (3 years)
Experience developing or working with commercial or open source automation tools and frameworks, (3 years)
Work experience in software requirements, development or testing with creating and executing quality assurance test plans, scenarios, cases, checklists and scripts, (5 years)
Experience in software requirements, development, and testing activities with multiple, simultaneous quality assurance efforts, and a track record as a contributor with providing quality assurance support in an analyst capacity, including tools development and usage, (5 years)
Demonstrated collaboration on project teams and interaction with project managers, business and functional analysts, developers and the business community directly related to quality assurance responsibilities and roles, (5 years)
Experience with programming languages and script development, (5 years)
Demonstrate test management processes and technical skills, including an understanding of manual and automated test execution and performance related tools, (5 years)
Demonstrate knowledge using version control and defect tracking methods, including an understanding of associated tools, (5 years)
Knowledge of project management skills, including an understanding of project management processes and related tools, (5 years)
Knowledge of application software development life cycle concepts
Knowledge of Oracle Applications (Oracle EBS R12) and hands-on experience developing test automation suite for Oracle EBS R12
Experience developing automation scripts at User Interface, API & Database levels
Experience using the following test automation tools:- HP QTP/UFT, Oracle OATS, Tricentis TOSCA or similar test automation tools
Knowledge and Technical hands-on expertise in Oracle SQL, MS-SQL Server, T-SQL
Exceptional Organization and planning skills
Exceptional communication skills with the ability to communicate clearly and concisely, both orally and in writing - Excellent facilitation and presentation skills
Exceptional analytical and problem-solving abilities
Technical systems knowledge
Ability to and instruct and educate others on developing applicable test plans, scenarios, cases, and scripts
Team player who exhibits effective interpersonal skills with a collaborative style
Demonstrated abilities with improving individual job skills through training, self-research and self-study
Strong proficiency in programming languages such as, SQL, C/C++, or other languages as required by business unit
Strong ability to understand and work with application functionality and system technology (databases, OS,etc)
Ability to influence diverse groups of individuals from technical to business teams with exceptional business savvy
Ability to translate technical terms and discussions to non-technical in order to ensure the topics at hand can be interpreted by all

Senior Siebel Resume Examples & Samples

Technical Skills Required (Must)
Must be familiar with C#, Winform
Business Skills Required (Optional)

Senior Siebel Application Developer Resume Examples & Samples

Collaborates with functional analysts, other Information Technology (IT) teams and senior application developers and developer leads to arrive at recommendations for technology decisions. This includes package selection, and systems design and modifications. Initiates process improvements for new and existing systems
Designs, develops, implements, documents, and tests changes to an application subsystem. Codes, tests, debugs, documents, and implements complex software applications. Creates more complex prototypes and ensures deliverables are high quality and meet user expectations. Supports system and integration testing activities. Initiates design reviews for new applications and adheres to software development standards
Coaches, and mentors other team members. Performs cross-training and facilitates information sharing among team members
Collaborates with Functional Analysts in completing deliverables. Translates business requirements and functional designs into technical designs. Assists with development of functional designs and resolves complex design issues. Acts as senior technical expert to analyze the business needs
Participates in a production support rotation that includes pager responsibilities
Resolves or assists with escalated software application issues as needed. Develop and execute plans to mitigate occurrence and reoccurrence of production issues. Oversees and contributes to the documentation of production support processes. Anticipates long term support issues and plans for corrective actions. Collaborates with support teams to ensure complex issues are resolved in a timely manner. Performs root cause analysis to identify permanent resolutions to software or business process issues
Requires 8+ years experience in the IT industry
Requires 5+ years hands-on experience delivering CRM IT initiatives
Requires strong Siebel technical experience (5+ years)
Requires Siebel functional experience (4+ years)
Proficiency in programming languages
Ability to quickly learn new application systems and technologies
Knowledge of basic project management framework and methodology
Ability to accurately break down complex application designs into component deliverables and estimate design and development timelines
Requires Strong Systems Life Cycle methodology experience
Requires excellent oral, written, and presentation skills
Requires a comprehensive understanding of the major Siebel modules including Siebel Loyalty, Campaign Management, and Marketing Analytics
At least 2 full-cycles of experience in Siebel Application development as a senior or lead developer.Technical expertise should include Siebel Tools 7.8 / 8.X Configuration, eScripting, and Business Services
Extensive experience in Siebel Configurations, Web Services, Workflow, Business Service, EAI, Integration Objects, eScript, and understanding of Siebel Server Component Architecture
Experience in high volume transaction environments
Experience in working with DBA to performance tuning Siebel application
Skilled in writing SQL and PL/SQL
Unix Shell scripting experience is preferred
Expert in Siebel data models
Experience in Application support – Problem diagnosis and resolution
Expert in interpretation of functional requirements
Development of technical design specifications for complex projects
Web development skills such as java, JavaScript, and .NET
Expert in Service Oriented Architecture (SOA)
Experience with the Unified Modeling Language (UML) modeling
Experience in the layout and architecture planning for integrating multiple platforms
He/She must be an expert at Object Oriented Analysis (OOA), Object Oriented Design (OOD), Object Oriented Programming (OOP), workflow, transaction lifecycles, component models, and software design patterns
Experience with Data mapping, data modeling, scripting
Expert in industry standard development methodologies
Experience in middleware integration using tools like Web Methods
Good working knowledge of WCF Services including deployment as a windows Service and troubleshooting
Knowledge of team foundation server for source code management
A good understanding of industry standards and best practices to be able to conduct code reviews
Conduct code reviews with the team to improve compliance with established best practices and coding standards
Provide mentorship and guidance to the Development Team to improve overall quality of code and application development
Work with team members to ensure application designs are in line with best practices and are scalable, reliable, and that all designs optimize performance and usability
Requires strong problem solving and analytic skills to translate business requirements into systems solutions
Coordinate work efforts across CRM functional areas (applications, interfaces, data warehouse, etc.)
Integrate application support efforts with concurrent, parallel application development efforts
Provide technical expertise to Siebel support team

Siebel Administrator Resume Examples & Samples

Installation and Management of Siebel Enterprises and Enterprise components for Siebel 8.0 & 8.1 Siebel Enterprise on AIX and Windows platforms
Involvement in end to end Siebel Production Deployment activities
Involvement in Troubleshooting Issues in Siebel including but not limited to Severity 2 / Severity 3 issues and doing RCA accordingly
Management and deployment of Siebel DR Site
Automating Siebel Enterprise monitoring and maintenance through shell scripting
Automating pre deployment tasks and end to end deployment process through shell scripts
Administration & Maintenance of Oracle Monitoring tools for SIEBEL

CRM Siebel Technical Analyst Resume Examples & Samples

Responsible for analysis, design, development, testing and implementation of new functionalities in Siebel and SFDC CRM environments. Own the technical architecture roadmap
Design, develop, implement and maintain complex integrations between CRM, ERP and Data warehousing applications. Knowledge of Oracle SOA is a plus
Exhibit excellent understanding of Siebel application architecture, Siebel data model, configuration tools, adaptors to interface with external devices, and Siebel server side processes
Provide technical leadership for Siebel Tools, Siebel EIM, task based UI, Oracle, E-scripting Siebel EAI, strong e-scripting skills business services, web services, workflow management, configuring Integration Objects, IO User properties, EAI Data Maps, EAI Value Maps and Siebel Analytics
Lead Issue resolution and Production Support of CRM Applications. Work effectively with multiple teams (on-site, offshore, partners, consultants)
8+ years of IT hands-on experience with Siebel & SFDC CRM platforms in a Technical Analyst role
Educational Qualifications: BS (Eng. or equivalent); MS/MBA would be a plus
Strong interpersonal oral and written communication skills
Action-oriented and driven to achieve results in a positive manner, displaying ethical behavior, integrity, and building trust at all times
Strong teamwork and interpersonal skills; ability to communicate and persuade at all management levels and thrive in a cross-functional matrix environment
Ability to articulate ideas to both technical and non-technical audiences

Siebel Technical Lead Resume Examples & Samples

Designing, implementing, and supporting Siebel CRM - Communications for internal customers using Siebel Tools, configuration, EAI (Web Services, EBC, VBC, OOB Adapters, IOs), EIM, Workflows, eScripting, Business Services, Runtime Events, ADM, Siebel Open UI (Html5, css, javascript, jquery)
Work across teams to lead efforts in Siebel System Administration, managing repositories, deployment planning and application server and database management
Participating in the installation, patching, upgrade, repository management, code migration, monitoring, recovery, root cause analysis, and support of the Siebel CRM Application
Perform thorough unit testing of the developed modules. Provide necessary support during system, integration, end user acceptance and performance testing
Conducting research and making recommendations on products, tools, services, technologies, and standards
Consulting with users and providing support in the analysis of the requirements and the design of the solution
Define and document the technical design of the solution, including facilitating reviews and approvals
Mentors developers on the team and maintain a positive work environment as well as continually review the software development process and identify areas that need improvement
Provides 7x24 production support
Maintain discipline to support SOX (Sarbanes Oxley) requirements
BA/BS degree in Computer Science or related degree and experience
Have overall 12+ years of experience in IT development
Have 8+ years of experience as Siebel developer in large scale Siebel CRM implementations
Have 5+ years of development experience in Siebel Tools Configuration, Workflows, Business Services, WebServices, eScript, XML, XSLT, Integration Objects, EBC, VBC, EAI, and EIM
Experience with Siebel 8.1.x
Have an expert level proficiency in Siebel Architecture and Data Model
Have a high level proficiency in SQL, PL/SQL, and SQL Server
Software development methodologies, practices, and tools
Project management methodologies, practices, and tools
Software testing practices and tools
Problem solving techniques and tools
Team leadership skills, practices, and behaviors
Knowledge of business analysis practices and business process modeling
Knowledge of quality management and quality improvement practices
Ability to work nights and weekends as needed for system implementations and resolving system problems
Must be a self-starter, able to work independently and take initiative to find solutions for business requirements
Strong leadership and project management skills, especially leading offshore team resources on a project by project basis
Outstanding oral, technical and written communication skills and ability to thrive in a fast-paced and entrepreneurial setting is essential
Excellent client interaction and presentation skills
Experience with Avaya’s IVR and CTI technologies a plus

Senior Software Engineer, Siebel Resume Examples & Samples

Responsible for designing, developing, testing, debugging/troubleshooting, documentation and maintenance of Siebel application
Responsible for successful delivery of assigned projects/PCR on budget, time and high quality. Ensures business needs are being met and supports business objectives
Leads the work of cross-functional groups of engineers, including offshore associates, for assigned Engineering projects. Provides timely project/delivery status
Provides strong hands-on technical expertise building code or performing install/configuration of application components, coordinates activities across domains, and integrates application content when required
Understands, plans, and executes with a strong focus on balancing risks and value. Identifies risks proactively and develops mitigations
Follows best practices and industry trends from a variety of sources (internal and external) to create quality CRM solutions, products and services
Adhering to software methodology, develops technical artifacts for sound, high-quality deliverables
Participates in establishing and maintaining application standards and processes
Good working relationship with other teams, synergy, communication and conflict resolution
Complies with processes – release, team, development and defect management
Responsible for post-production support, production defects troubleshooting/fixes and rotational Production Support role
Shares knowledge with team and creates related documentation
Keeps skills and knowledge up to date by self-learning in CRM and related IT domain
Effective verbal or written communication skills
B.S. in Computer Science, a related field or equivalent work experience required
Siebel certified 7.x, 8.x highly preferred
Excellent technical analysis, planning and problem solving skills
Personal leadership skills with successful track record of leading team to accomplish difficult objectives
Interacts with customers (internal and external) at all levels or organization
Proactively partners with other departments to provide information and feedback, analyze reports for continuous improvement and resolve issues
5 years of Siebel development/configuration experience with versions 7.x, 8.x
Experience and expertise should include Siebel Call Center application, eScript, java script, Workflow development, Siebel Web Services, EAI, EIM, Smart Scripts, data model extension, Siebel Data Bean, CTI, configuration best practices, COM, business service development, batch and synchronous/asynchronous real time interfaces and system integration, inbound/outbound communication, performance analysis and turning, enterprise architecture, presentation/business/data layer understanding, Siebel components, and new features of 8.x
2 years of application integration and middleware experience – preferably MQSeries/Tibco is a plus
Experience with Siebel Analytics a plus
Working knowledge of relational databases (DB2 a plus), and object oriented programming languages
Knowledge of all phases of application systems analysis, design and programming activities

Siebel Technical Client Manager Resume Examples & Samples

Architect, recommend to customer, and deploy changes in Siebel application server hardware and software
Analyze current hosted environments and recommend changes for performance benefits, space benefits, and capacity benefits
Ability to recommend changes to customer systems (such as windows patches, application patches, configuration changes, etc.) and be able to produce a project plan that includes preparation, testing, and finally perform the patch application
Identify performance issues within Siebel/SQL server application environments at all levels including network, database, operating system, and application servers. Must be able to take direction from others, as well as, lead and direct the work of peers
Ability to scope, document, present to customer, and implement a complete hosted environment for customers. Must understand Siebel environments well enough to recommend and implement system monitors that will notify appropriate parties in the event supported applications are unavailable
Proactively monitor hosted systems for performance and perform daily administration tasks to ensure 100% uptime of application environments
Must be flexible enough to provide support to hosted customers and work on development projects as time permits

Experienced Siebel Consultant / Developer Resume Examples & Samples

Strong industry knowledge; client facing experience
Ability to absorb professional knowledge quickly and develops skills
Excellent leadership, communication and interpersonal skills
Siebel implementation experience in one or more of the industries - telecommunications (order management, call centers), banking & insurance, logistics, public sector (case management)

Oracle Siebel CRM Solution Architect Resume Examples & Samples

You will be part of a team which set architectural direction, develop solution architectures for major transformation programmes and projects and manage architectural governance processes
You will strategically lead and facilitate all necessary solution architecture activity required to deliver directorate aligned Change programmes
As a strong leader and influencer, you will provide direction and guidance on programmes ensuring adherence to architecture and design standards and the Enterprise/Target Architectures, and establish strong relationships with stakeholders by effectively managing expectations and inspiring confidence in delivery
You will demonstrate proven ability and experience in working with executive levels, to mobilize and lead a Solution Architecture team within a given Change programme
You will have an approach to balancing long-term (strategic) and short-term implications of individual proposals and decisions in a reasoned and pragmatic way
Proven hands-on implementation, development & maintenance experience on Oracle Siebel 8.x business applications
Provide innovative solutions based on client’s requirements Competencies & Skills
Excellent knowledge of Industry Best Practices, and how they are applied to the Oracle Siebel Business application. This would cover the Siebel applications for Sales, Service, Call center, field service, CME, Case Management and eService
Should have worked extensively on Oracle Siebel business application deployment and understands how and when to apply administration, configuration and customisation when dispositioning the business solution on Siebel
Good Understanding of Project Management and Implementation Methodologies
Experience on working on RFP/RFIs will be an added advantage – essentially shaping project initiation work
Subject Matter Expert in Oracle Siebel CRM with proven communication skills (Verbal & Written)
Experience in functional setup, configuration, and gap analysis, writing functional specification, preparing test plan and executing/supporting integration and UAT testing
Provide workaround solutions if applicable, Functional Patch Impact Analysis, Interface with SME / Process Team/ User Community, Coordination with Process owner and Manage the Business Analyst team
Articulate concepts and ideas to both business leaders and technical leaders in a consistent and engaging fashion
Minimum 5+ years experience working with Oracle Siebel CRM 8.x
Multiple Implementation project experience
Communication in English both verbally and in written format
Educated to degree level or higher
Working with OpenUI with Siebel
Strong background in Oracle Business Intelligence (known as Siebel Analytics), Oracle Fusion Middleware SOA and Oracle (acquired) applications associated within Siebel
5+ Years of Experience in Oracle Siebel CRM Consulting
Good understanding of implemented Oracle Siebel CRM as the Customer UCM
Working with other CRM applications like Salesforce, SAP or Pega will be added advantage

Siebel Application Designer Resume Examples & Samples

Partner with business and technology areas to fully understand their needs, consult and work with them to deliver appropriate quality solutions and services in a timely and efficient manner
Ensure that solutions, while meeting development standards, meet both business requirements and technical requirements, including performance, maintainability and stability
Design solutions which satisfy business requirements utilizing Siebel frameworks
Ensure the application performs within established SLA's
Assist to ensure projects are delivered on schedule, within budget, meet requirements, and satisfy Sun Life Financial quality standards
Develop excellent working relationships with Business and IT stakeholders
Keep abreast of emerging technologies in the areas of CRM and Call Centre
Identify and assist in the re-engineering , improvement or replacement of business processes and associated technologies
In this role you will have an opportunity to work with an offshore team, SLF internal and 3rd party vendors, thus coaching and effective communication are essential
This role includes occasional on call and after hours support
University education or equivalent
Experience in the following Siebel functionality: Enterprise Application Integration (EAI), Virtual Business Components (VBC) integration, Siebel Workflow, Assignment Manager, Genesys CTI Integration, Web Service Integration, Enterprise Integration Manager (EIM), Leads Management, Marketing Server, Campaign Management
Experience working with Siebel 7.x and Siebel 8.x including migration
Experience in OBIEE and Open UI
Advanced knowledge of SQL and using Oracle database 10g or higher
Experience in performing Siebel Gap Analysis
Hands-on experience in using a database query tool (SQL Analyzer, Toad, SQL Anywhere)
Hands-on experience with Informatica, DAC and RPD configurations
Mainframe knowledge would be an asset
Campaign Management lifecycle including responses, tracking and multi-channel
CTI experience would be a definite asset
Data warehousing experience would be an asset
Experience with a testing tool (preferably QC - HP Application Lifecycle Management)
Have experience working in an onshore/offshore model
Excellent problem analysis and trouble shooting skills
Good knowledge of change management and problem management processes
Strong interpersonal and organizational skills. You will be working with end users and other IT organizations
Excellent time management and strong organizational skills
Ability to effectively manage multiple priorities and meet numerous deadlines
Ability to take initiative and work independently
Aptitude and willingness to learn
Ability to adapt well in ambiguous situationsHands-on knowledge of CMMI or other process improvement methodologies
Knowledge of the financial and insurance industries in particular Group Health Benefits, Group Retirement Services, and Direct sales
LI-AD1

Siebel Application Developer Resume Examples & Samples

Work with the Business Analyst and users to understand the business requirements and functional specifications
Participate in architecture, design, and code reviews
Design, development and support of the Siebel CRM application
Work with QA for code/build releases, test case design, and defect resolution
Work with Team Lead/Project Manager for planning, estimation, documentation and status reporting
Prepare and/or present documentation of technical presentations
Provide production support assistance as needed, including production on-call support
Commitment to DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, co-workers, management, physicians, and/or vendors in every day performance and interactions

Siebel CRM Developer Resume Examples & Samples

Configure and develop Siebel Public sector module in Open UI including JavaScript, physical renderer, physical model and plugin-in wrapper
Configure and develop any integrations with third party tools and Siebel
Configure Siebel Public Sector, Siebel eService, Siebel Tools, EAI, Workflow, and related tools
Integrate Siebel Open UI using JavaScript including JSON, XML and other data formats Participate and support requirements, fit-gap analysis and solution design
Define and document solution’s technical design, including reviews and approvals
Perform thorough unit system, integration, regression and performance testing of the application, including demonstrating the solution as required
Bachelor's degree from an accredited college or university in a related field required
Minimum five (5) years of hands on experience required with Oracle Siebel CRM using industry standard toolsets with experience in

Siebel Administrator Resume Examples & Samples

Install, configure, tune and administer Siebel Enterprise, Servers, Component Groups and Components
Apply application upgrades and patches to existing Siebel Enterprises
Apply Siebel best practices in the development, administration and tuning of Siebel systems
Monitor Siebel environment and address system or performance issues before client knows there is an issue
Evaluate Siebel CRM and RDBMS features and related products
Interface with vendor for technical support
Migrate code between DEV, TEST and Production environments
Administer various Siebel objects including, but not limited to: List of Values, Responsibilities, Views, System Preferences, Workflows and EAI objects
Participate in meetings with cross-functional teams related to new software releases, system changes, product release, application testing and integration topics
Work closely with user support and development teams regarding support of daily end user and business issues
Create and maintain documentation for systems and procedures including Standard Operating Procedure (SOP) documentation, and conduct User Audits as required
Process and respond to Siebel error messages
Troubleshoot Siebel performance issues
Manage multiple development environments (code merge/conflict resolution)
Install and configure OBIEE 11g environment
Install and configure Informatica and DAC
At least six (6) years of relevant IT experience, including at least three (3) years of experience administering Siebel instances, required
Ability to debug complex issue related to Siebel enterprise and servers
In-depth understanding of Siebel and Oracle Server engine and related administration utilities/tools
In-depth understanding of Unix/Linux OS features and related administration utilities/tools
Expert in making modifications to existing customized systems
Knowledge of configuring LDAP/Active Directory for user authentication
Knowledge of Siebel architecture for Load Balancing
Self-starter and team player with ability to work with minimum oversight
Outstanding customer service skills
Experience working with Oracle database and system maintenance procedures
Ability to follow Standard Operating Procedures and answer questions regarding Oracle database services
Knowledge of and ability to monitor Oracle databases
Be able to qualify for Public Trust Clearance per contract requirements
United States Citizenship or Permanent Residency

Senior Software Architect, Siebel CRM Resume Examples & Samples

Take a lead role on the technical architecture for Siebel CRM Applications. Evaluate system and business program proposals from an architectural perspective, including feasibility, practicality, technical viability and adherence to enterprise architecture
Validate key projects and changes to ensure Best Practices are followed
Provide technical leadership, Conduct code performance analysis, tuning and review
Work with the Technical Leads and provide guidelines on Application Development
Work with DBA and Server Teams to ensure Application Performance is healthy and scalable
Communicate frequently to all executive and operational levels of business and IT teams on Siebel Technical Architecture, platform strategy, program/project status including key accomplishments and issues
Define Roadmap of Automation Tools & its value to Software Engineering practices. Drive infrastructure requirements
Lead environment planning for Siebel environments across multiple releases and parallel projects
Act as a subject-matter expert and evangelist for Equinix's Siebel CRM Application Architecture
Experience in Siebel workflow, Business Services, Web Services, Siebel eScript, JavaScript, JQuery, CSS
Experience in Siebel eCommuncation with implementation in Telecom Domain
In-depth knowledge of Siebel Application, Configuration and Server architecture
Experience and good understanding of analytics platform
Service oriented with excellent interpersonal skills and the ability to develop and maintain strong relationships with stakeholders throughout the organization
8+ years of Custom Application Development experience with at least Eight years of Technical Architect related experience
Knowledge and exposure to Salesforce.com
Knowledge and exposure to Customer Master & MDM concepts

Siebel Sys Admin Resume Examples & Samples

Maintain an up-to-date and in-depth knowledge of new products released in the market for the given product area
Ideally 3+ years experience working within the IT industry, with a proven understanding of applications at a functional and technical level (preferably Siebel CRM or other related Industry Application)
Knowledge of operating systems (Windows, UNIX)
Perform Application upgrades and migrations on different platforms (Windows, Unix)
Assist with implementation best practices, Product certifications etc
Knowledge of functional scripts - shell, Perl, etc
Database administration and performance (any of DB2, Oracle, Sybase, Informix, MS SQL Server) knowledge is required
Microsoft Active Directory administration and security
Knowledge of XML and web services
Internet and website technologies (HTTP, TCP/IP, etc)
Basic knowledge of networking and troubleshooting network-related issues
Experience in supporting client/server applications is considered a plus

Siebel CRM Technical Support Engineer Resume Examples & Samples

To manage and resolve Service Requests logged by customers on Siebel products and contribute to proactive support activities according to product support strategy and model
Working towards, adopting and contributing to new processes and tools (Oracle Web Conferencing,diagnostic methodology, scripting tools, etc)
Participating in Root Cause/Corrective Action activities defined within the product area in order tofurther enhance the customer experience and improve the Oracle product
Ideally minimum of 4 years experience working within the IT industry, with a proven understanding of applications at a functional and technical level (preferably Siebel CRM)
A desire to work in a fast moving and technically challenging environment
Strong database skills (DB2, Oracle, Sybase, Informix, MS SQL Server) and SQL skills
Hands on experience with HTML, Java-Script, VB advantageous
Internet and website technologies (HTTP, TCP/IP, etc) advantageous
Knowledge of web services, J2EE, JBoss, Websphere also advantageous
Experience in supporting client/server applications – Siebel experience a plus

Siebel Change & Release Manager Resume Examples & Samples

Preparing and planning Release schedule
Understanding the split of work between vendors
Stakeholder management and aligning expectations
SoW & Vendor management
Release documentation
Coordinating User Acceptance Testing
Release Approval from LoB
Release Approval from System Manager
Sign-off to vendors
Migration process (environments, checklists)
Change Management for application in OSS portfolio
Vendor quality review
Technical design review
Graduates having Bachelor degree with relevant experience
7+ years of experience with IT
5 years of relevant technology (Siebel) experience

Siebel Admin Resume Examples & Samples

Server Administration
Siebel Remote Administration
SRF Migration
Backup of repository
System set up
Upgrades and maintenance of Siebel (application & tools)
Business & Vendor stakeholder management
Monitor Siebel servers' health
6+ years of experience with IT
5 years of Siebel Admin experience in various domains like eMedia, Pharma, PRM etc
Very good analytical skills and eagerness to find root cause of errors to ensure performance of the IT System
Ability to collaborate and communicate with external parties, primarily users
Excellent communication skills in English, both written and oral
Large degree of flexibility and the ability to work under strict timelines

Sse-siebel Support Resume Examples & Samples

Should be fluent in English with effective inter-personal skills and communication
Should have knowledge of latest Microsoft office version. Knowledge in oracle would be added advantage
Should be Graduate or Diploma holder in computer application or in commerce with fluency in operating computer and related Microsoft tools

Siebel Business Analyst Resume Examples & Samples

University degree in IT or comparable
At least 3 years of professional experience with Siebel, in functional activities
Experience in working with Oracle databases and applications (e.g. operation, test production environment Oracle based systems)
Good understanding of Oracle application architecture, data models etc
Analytical skills, an independent and goal-oriented way of working

Senior Siebel Business Analyst & Tester Resume Examples & Samples

Conduct joint application development (JAD) sessions with stakeholders throughout software development life cycle (Waterfall/Agile/Lean) to resolve issues and support decision-making
Perform GAP analysis of business rules, business and system process flows and requirements
Develop business process models, use case diagrams and wireframe diagrams using MS Visio
Develop and update traceability matrix for test cases and functional specifications through each design stage
Conduct backend testing by running SQL Queries using TOAD to test data validation at database level
Develop and execute automation test scripts
Document test execution results; compile and evaluate test metrics for reporting
Analyze users’ post-deployment challenges to identify and develop critical design enhancements in Siebel to meet business requirements
Use of Siebel Public Sector, Siebel eService, Siebel Tools, Workflow, MS Visio, HP Quality Center Tools, HP UFT, and related tools
Bachelor's degree in computer science, engineering (any), information systems or a related field is required
Seven plus years’ experience as a Siebel consultant, business analyst, systems analyst, programmer analyst, or any job that involves business/systems analysis of Siebel applications
Must have excellent written and verbal communication skills since this position is client facing
Must have prior experience gathering requirements, creating test cases/plans, managing conflicts, and maintaining established protocols at a project site
Must be a team player and self-motivated
Must be able to follow the PM’s lead when interacting with client

Siebel Technical Support Resume Examples & Samples

3 to 5 years of experience in the IT domain
3 to 5 years’ experience in Siebel application support in life science, pharma or biotech
Extensive experience with Siebel Open UI, HTML, CSS & JS knowledge
Good Experience in SQL, and proficient with queries
Good Knowledge on Siebel Configuration, scripting, Workflow and Siebel EAI
Informatica and Oracle BI knowledge would be an advantage
Knowledge working on Siebel remote, iOS mobility solutions would be an advantage
Experience working in Support function/ development team
Good Knowledge in ITIL Processes

Sse-siebel Support Resume Examples & Samples

Graduate or post graduate in commerce with good academic record
Should have minimum 3-4 years of experience in after sales service department or any similar department that deals or links with after sales service activities
Should have the proficiency in operating Microsoft office. Operating knowledge of oracle would be added advantage
Should be fluent in English and Hindi

Siebel Crm-system Administrator Technical Support Engineer Resume Examples & Samples

To manage and resolve Service Requests logged by customers on Siebel products
Ccontribute to proactive support activities according to product support strategy and model
Working towards, adopting and contributing to new processes and tools (Oracle Web Conferencing, diagnostic methodology, scripting tools, etc)
Contributing to Knowledge Management content creation and maintenance
Participating in Root Cause/Corrective Action activities defined within the product area in order to further enhance the customer experience and improve the Oracle product
The ideal candidate should have a degree in Computer Science or an equivalent degree
Ideally 2+ years experience working within the IT industry, with a proven understanding of applications at a functional and technical level (preferably Siebel CRM or other related Industry Application)
Application installation & configuration, Patch management
Troubleshoot performance issues using log tracking and analysis
Retrieve and review log files to identify production issues and recommend solutions
Experience in supporting client/server applications
Strong analytical, diagnostic, and troubleshooting skills
Proven ability to master new products and learn new skills
Ability to work independently as well as having good team skills
Self motivated, resourceful, flexible and are looking for a challenging career
Database administration and performance (any of DB2, Oracle, Sybase, Informix, MS SQL Server) knowledge

Siebel Software Engineer Resume Examples & Samples

4+ years of experience with IT
3+ years of relevant technology (Siebel, OBI) experience
3+ years of pharmaceutical industry experience
Experience in Open UI trouble shooting
High degree of flexibility and good interpersonal skills
Ability to collaborate and communicate with external parties, primarily with customers, vendors and consultants

Siebel Product Application Configurator Resume Examples & Samples

Hold meetings and design sessions with Product Managers and/or business stakeholders and review requirement definition to understand business requirements
Design products using Siebel best practises to fit the needs of the business
Assist and govern the design, development and testing processes of these products/catalogues
Be able to modify existing product templates using HTML/java skills to add custom look and feel
Support the business with products that have been deployed and used in the Order Management process
Must be technically strong to create product rules and constraints within the Siebel framework
Be familiar with standard configuration tasks using Siebel Tools
Experience of Siebel Tools and Applications 8.1 or higher
Siebel Product Configurator and Catalogue Management
Siebel Order Management (Communications)
HTML/XML/JAVA experience
Minimum 2-3 years Siebel experience preferred in the Telco industry

Siebel CRM Developer Resume Examples & Samples

Be able to configure business requirements using the Siebel Application as well as in Siebel Tools
Have worked with Siebel CRM 8.1 or higher (preferred Communications vertical)
Must have previous or current experience in Siebel Order Management (Communications)
HTML/XML/JAVA experience as well as Integration technologies such as JMS and Web Services
3+ years Siebel experience preferred
Ability to work under pressure and troubleshoot system related issues
Comply with existing and new processes
Problem Solving - The incumbent must be able to frame problems within a business context and understand the business impact of problem and business value of solving them and be able to communicate that clearly to both internal staff and the client

Siebel Senior Solution Architect Resume Examples & Samples

Specifies and designs large or complex Siebel systems (e.g. involving significant team size and interaction, integration with multiple systems, covers multiple business processes or geographic regions). Follows appropriate design standards, methods and tools and ensures that they are applied effectively
Reviews others’ system design to ensure selection of appropriate technology, efficient use of resources and integration of multiple systems and technology
Evaluates and undertakes impact analysis on major design options. Ensures that the system architecture balances functional, service quality and systems management requirements
Produces detailed component specifications and translates these into detailed designs for implementation using selected products
Within a business change program, assists in the preparation of technical plans and cooperates with business assurance and project staff to ensure that appropriate technical resources are made available. Provides advice on technical aspects of system development and integration (including requests for changes, deviations from specifications, etc.) and ensures that relevant technical strategies, policies, standards and practices are applied correctly
Understand and advocate the Enterprise Architecture and information technology strategies
Sets standards, strategies and procedures across the development lifecycle in the areas of systems integration and testing and ensures that practitioners adhere to them
Uses appropriate tools, including logical models of components and interfaces, to contribute to the development of systems architectures
Implement the governance activities associated with ensuring ISA compliance
In own areas of expertise provide advice and guidance influencing the effectiveness of the organization’s business processes
Ensures that business solutions have an enterprise and strategic perspective, support the Integrated Solution Architecture and support EA strategies
Maintains an in-depth knowledge of specific technical specialisms and provides expert advice regarding their application. Can supervise specialist technical consultancy. The specialism can be any aspect of information or communication technology, technique, method, and product or application area

Oracle Siebel Architect Resume Examples & Samples

6-8 years of experience relevant to this position including 3-4 years consulting experience preferred. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed
Creates and monitors our customer’s roadmap to the cloud and lead solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget
Analyzes business needs to help ensure the Oracle CX solutions (On Premise or Cloud) meets the customer’s objectives by combining industry best practices, product knowledge, and business acumen
Exercises judgment and business acumen in selecting methods and techniques to deliver functional and technical solutions on non-routine and very complex aspects of applications and technology implementations
Provides direction and mentoring to project teams, and effectively influences customer leadership on key decisions
Supports the business development efforts by pursuing new opportunities and extensions
Collaborates with the consulting sales team by providing domain expertise
Resolves complex customer issues by recommending and implementing solutions
Demonstrates expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products and make decisions based on impact across the stack
8-10 years of experience relevant to this position. 3-5 years of (Enterprise) Architecture experience and having a CRM On Premise (for example Siebel) background. 4 years of consulting experience. Prior team leadership or management experience preferred. Undergraduate degree or equivalent experience preferred. CX Product or technical expertise. Ability to communicate effectively. Ability to build rapport with team members and clients. Strong influencing and negotiation skills. Ability to travel as needed. Experience with Cloud or the specifically the Oracle CX Cloud (Sales Cloud, Service Cloud, CPQ Cloud, Field Service Cloud Marketing cloud, social cloud) preferred

Siebel CRM Technical Lead Resume Examples & Samples

Design and document technical specification of Siebel CRM objects
Develop, test, and package the code for migration to Test, QA, and Prod environments
Document and execute unit test cases
Support integration testing, UAT, and in resolving defects
Troubleshoot, debug and resolve production issues
Follow coding standards and best practices
Perform peer code reviews
Partner with IT business analysts/ functional leads to prioritize requests, issues, and ensure all change requests are progressed in line with business expectations and followed through the documented change control process
Collaborate with onsite BSAs to understand business requirements, and to provide regular updates on technical solution
Team lead for contract developers
8+ years IT engineering experience in design, development, and implementation of CRM related solutions through Siebel
Strong knowledge of Siebel 8.X tools, eScript, Java Script, EAI, EIM, web and business services, and workflows
Working knowledge of Siebel architecture including design, software installation, configuration, security, and support
Experience configuring Siebel 8.x thin client technologies and integrating with corporate www site a plus
Knowledge of PL/SQL (Oracle) and data migration and conversion skills
Knowledge of Salesforce will be an added advantage
Experience in source control tools such as SVN, or other
Ability to translate user and business requirements to technical solutions
Must have good written and verbal communication skills
Strong understanding of Software Development Lifecycle (SDLC) processes
Educational Qualifications: Bachelor’s Degree in IT/MIS/Computer Science, Engineering or equivalent

Siebel Conversion Senior Analyst Resume Examples & Samples

2+ experience with data conversion involving Siebel EIM (Enterprise Integration Manager) and ETL software packages on Siebel v8
Experience with SQL, batch processing, and database performance tuning of bulk data loads
Ability to travel 100%**
Experience with Siebel EAI (Enterprise Application Integration)

Siebel Technical Senior Analyst Resume Examples & Samples

3+ experience with Siebel v8 Technical Architecture/Environment Support, including Siebel environment installation, environment migrations, capacity planning, performance tuning, load balancing, disaster recovery, and basic database management skills
1+ year of experience with Siebel EIM (Enterprise Integration Manager)
Bachelor’s degree or equivalent experience
Ability to travel 100% (M-TH)

Oracle Siebel Development Analyst Resume Examples & Samples

1 year of Oracle Siebel Development experience
Consistent track record of outstanding academic performance at school & university
Our preferred majors are: Engineering (all disciplines), Computer Science / Computer Engineering o Information Systems / Decision Sciences, Mathematics / Statistics / Sciences
Strong Critical Thinking, Analytical and Problem Solving Skills
Excellent Communication and Interpersonal Skills

Siebel Analyst Resume Examples & Samples

Siebel CRM Administration within a Development and Test environment
Siebel Server Installation and configuration within UNIX / Red Hat infrastructure
Understanding of the Siebel deployment process i.e. experience in performing hotfixes (SIF’s, SRF’s, LOV’s, WebServices etc.)
Configuration of the Siebel Tools Thick client
Ability to create Local Database extracts for developers
CTI – Configuration of Telephony within the Siebel Enterprise (User and Handset configuration within Siebel)
Informatica Administration
DevOps Toolset Experience (Jenkins, Puppet, GIT, Packer)
Configuration of Open UI within the Siebel Application

Oracle Siebel Analyst Resume Examples & Samples

Analyze and solve problems that are high/low complexity and may be routine in the day-to-day
Interact with peers and supervisors to share and get knowledge within Accenture and our clients
Make decisions that can affect your own work and may affect the work of others
Able to use Java or .Net programming language to develop and guide development activities and maintenance programs
Knowledge in Siebel: Product Configuration, Workflow, e-script, and VB Scripts items
Java or .Net developer
SQL, PL/SQL
Database: Oracle/SQL Server/MySql

Siebel Resume Examples & Samples

Understands customers’ processes and products and how they fit within the goals of the business unit
Provides initial guidance on the solution and estimates the solution on a high level
Reviews and validates the detailed technical design for business applications provided by the supplier to ensure alignment with business requirements
Validates suppliers estimates Rough Order of Magnitude for the level of effort/cost of new application functionality
Supports users in building Business Case, including cost / benefit analysis, risk assessment, project scope, and development of a high level plan
Performs impact analysis of application changes across various components, holding an end-to-end view of the system Specifies
Recommends Integration and Parallel testing criteria
4 years of experience in application development/ system analysis role on Siebel technology/platform
May require occasional traveling
Good written and oral skills
Able to give information in English and passively participate in team meetings
Understands routine business conversations and letters and is able to communicate with few errors

Siebel CRM Developer Resume Examples & Samples

Gathering and clarification of functional and technical requirements
Preparation and continuous update of all required documents
Recommendations to the client on matters of effective utilization of software package's features
Observance of defined methodology and standards

Senior Architect, Siebel CRM Resume Examples & Samples

7+ years experience
Bachelor's in Computer Science or Computer Engineering
Extensive experience with Siebel Tools 8.1, Configuration, and EAI integration
Integration experience with other systems using JMS, Web Services, Messaging Queues, and middleware products
5+ Siebel quoting and OM implementations
Deep knowledge and experience with architecting, designing, and implementing large scale programs
Experience in EIA/EIM technologies and integrating application with other upstream/downstream applications
Experience of architecting robust & secure solutions, and ensuring all components of the technical architecture properly implemented
Experience in performance monitoring and Application Tuning
Experience of Oracle Database and Server architecture
Experience in mobility solutions for Siebel application
Experience in SSO and Web services Experience
Strong knowledge and experience in Agile/Scrum development
Excellent analytical skills and creative problem solving abilities
Excellent verbal and written communication skills with the ability to advocate for solutions receive feedback and collaborate with other platform leads and architects
Excellent time management and organizational skills
Bachelor Degree in Computer Science, Information Systems or equivalent experience
Strong understanding of system implementation methodologies and the software development lifecycle
Strong understanding on Data Center Space and Power management concepts
Exposure and understanding of architecture best practices
A firm understanding of data modeling, analysis and data mapping is essential

Siebel Incident Management Analyst Resume Examples & Samples

Good Understanding of Siebel Configuration / EAI
Basic understanding of R-DBMS concept
Experience of Build / Production Support
Experience of performing Siebel upgrades (Siebel 8.1.1.10 to IP2015)

Siebel Specialist Resume Examples & Samples

Hands on experience with Siebel Configuration, scripting, workflows and post implementation support
Siebel Integration mechanisms (EAI, EIM)
Experience with various Siebel Implementations
Understanding of the Siebel Data model
Business understanding of the financial business domain
Ability to analyse existing configurations and find best solutions for problems

Siebel Team Lead / Siebel Architect Resume Examples & Samples

Delivers services remotely from Zagreb as well as on client site
Hands-on delivery or involvement in large, major IT change programs
3+ years of relevant experience in the consulting / Siebel delivery
Functional analysis & design experience including business process and applications configuration design
Siebel 7.x / 8.x experience in one or more of: Quote and Order Management, Marketing and Loyalty, Business Intelligence and Analytics, Customer Data Integration, Self Service, Sales and Call Center
Technical skills: eScript, Workflow, Test Automation, Migrations and Upgrades, Server Administration and Deployment, integration architecture development (including batch, synchronous and asynchronous procedures)
Java, JavaScript, C/C#/C++, Visual Basic, shell script or other PL Good knowledge of SQL, PL/SQL, relational databases Knowledge of SOA, XML/XSL/XSD, HTML/CSS
Language Skills: - English (active)
Team Leader experience

Siebel Senior BA Resume Examples & Samples

Leads analysis and design workshops and activities in Siebel delivery projects
Siebel 7.x / 8.x experience in one or more of: Quote and Order Management, Marketing and Loyalty, Business Intelligence and
Experience in similar positions

Senior Technical Lead-siebel Eclinical Competency Center Resume Examples & Samples

Degree in IT (other degrees will be considered)
Technical expertise in Siebel applications (ideally eClinical)
Experience of leading development teams comprising of contingent workers, both onshore and offshore
Track record of successful technical delivery of complex IT systems
Delivery of solutions that integrate commercial of-the-shelf products into the existing IT landscape and with cloud technology solutions
Engaging with technical counterparts in large IT vendor organisations
Experience of validation and delivering validated IT solutions
Experience of Waterfall and Agile techniques
Provides oversight and governance, technical direction and domain expertise to delivery and support teams composed of GSK employees and outsourced resources from strategic partners and software vendors
Ensures the technical application delivery is fully compliant with GSK IT and Regulatory standards, leveraging the full capabilities of the software to meet the business needs
Supports Programme/Project Managers and the delivery team to design, develop and transition new applications into production, fostering and maintaining close links with infrastructure services colleagues
Proactively support IT Service Managers and IT Asset Owners (Service Specialists) to develop and deliver continuous improvement of the applications portfolio to enhance user productivity, increase system reliability and reduce the total cost of ownership

Siebel Resume Examples & Samples

Change and Release Management for Customer Contact System (CCS)
Vendor Management for CCS
Handling Non Compliances (NCs)
Graduates having Bachelor or Master degree with relevant experience
5 years of experience in Siebel application development/support in Call Center, life science, Pharma
Experience and knowledge of change management principles and methodologies
Work experience on regulated systems on GXP environments
Familiarity with change management approaches, tools and phases of the ITIL lifecycle
Experience in Relational database (preferably Oracle) and PL-SQL
Strong technical expertise to challenge the vendor team
Experience from working in a project oriented, international matrix organization
Excellent communication skills, comfortable working with different countries across multiple time-zones

Consultant Oracle Siebel Resume Examples & Samples

Siebel 8
Experience with coordinating the activities of a small cell or team
Excellent verbal and written communication skills, ability to establish an excellent relationship with the client, analytical capacity and synthesis
It has a main commitment in balancing the functional requirements, maintainability of the application, costs and deadlines
Proficiency level advanced or above in the technologies involved, desirable knowledge in OSS Telecom

Software Engineer Siebel Resume Examples & Samples

Role involves development and Support, designing workflow processes to automate the Business Rules
Will work on Application support & Maintenance
Will work in CET shifts at client location
Primary Skill: Siebel
Secondary Skill: Enterprise App Integration
4-5 years overall experience with 3+ years in Siebel Scripting, Configuration and Enterprise App Integration (EAI)
Experience in Workflow and EAI (Integration)
EnterpriseAppIntegration (EAI)

Senior Siebel System Administrator Resume Examples & Samples

5 – 7 years with Siebel System Administration including
Application installation and configuration
Code deployments
Application patching evaluation and planning
Virtual application support
High availability (Veritas Cluster) and load balancing configuration
Performance and scalability tuning of application servers
Prod application support and troubleshoot experience
Oracle HTTP web server administration and tuning
Strong technical knowledge of Siebel Architecture, including Gateway, Siebel, Web, and Database Servers
Strong technical knowledge of Siebel EAI and EIM components, including Web Services, Workflow, VBC and EBC
Strong technical knowledge of Siebel Tools Configuration
5 – 7 year experience with UNIX
Experience with Oracle database monitoring, tuning, querying (SQL)
Ability to create moderate complexity SQL scripts for ad-hoc report requests
Ability to perform after hours tasks
Ability to work on-site 8am – 5pm CST
Professional and courteous demeanor
Experience with GIT Hub or any other code versioning tools preferred
2 - 4 years Siebel development experience preferred but not required
Experience with Siebel IP 2016 is preferred but not required
5 to 7 years of related IT work experience

Oracle Siebel Lead Resume Examples & Samples

May interact with peers and/or management levels at a client and/or within Accenture. Determines methods and procedures on new assignments with guidance. Decisions often impact the team in which they reside. Manages small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
Siebel design and development experience over 8 years
Team lead experience required
Experience with Siebel Open UI
Experience with Seibel EAI
Technical expertise working with Siebel 8.x
Experience with Order Management

Siebel PM Resume Examples & Samples

Contribute TL, Design, PoV, tools, templates, case studies etc artifacts into the knowledge management repository
Ensure all engagement artifacts are stored on knowledge repositories
Conduct quality review of KM artifacts prior to posting

Federal Siebel Configuration Developer Resume Examples & Samples

Configure and customize Siebel business components, business objects and other objects to meet application design and functional requirements
Configure and build Siebel workflows to meet application design and functional requirements
Configure and build Siebel Web services to meet application design
Translate application design into build components
Work with other developers to define application solutions to meet design and functional requirements
Conduct proof of concept builds to help clients make application decisions
Conduct unit testing of all built components
Peer review of build components developed by other team members
Support assembly and product testing
Manage and supervise the build tasks of junior resources
Identify and track all Siebel components to be included during application deployment
Conduct actual deployment of application components
2+ years building Siebel applications or similar CRM development work
2+ years of Siebel configuration development effort
2+ years working with client business owners to validate requirements and design
Bachelor Degree or four years experience
Experience with Siebel 8.X
Experience with Siebel Case Management (specifically Investigative Case Management)
Experience working in a dynamic client environment with multiple business and IT teams and a blended design team (e.g., client and sub-contractors included)
BS or BA in Engineering, Computer Science, Information Systems

Technical Lead-siebel Eclinical Competency Center Resume Examples & Samples

Delivery of solutions that integrate commercial off-the-shelf products into the existing IT landscape and with cloud technology solutions
Working across multiple projects and technologies simultaneously
Engaging with technical counterparts in large IT vendor organizations
Higher Degree in IT (other degrees will be considered)
Experience in pharmaceuticals research and development; preferably in the Clinical development domain
Working knowledge of ITIL
Anticipates, understands, troubleshoots and resolves problems using technical expertise and problem solving skills
Builds deep understanding of the key technologies to enable effective impact assessments of any proposed changes or design choices
Maintains familiarity with architectural standards and vision, R&D IT Technology Roadmap, technical landscape, validation requirements, central service request processes, GSK policies, and other aspects of GSK environment

Siebel Solution Designer Resume Examples & Samples

Ensuring a quality system design which provides good system performance, an effective human-machine interface, optimal operational cost, and flexibility for future change
Maximizing the productivity of the project team by installing an effective development environment, establishing programming, design, and other technical standards, training team members, and providing advisory and trouble-shooting support
Providing a focal point for all technical issues and initiatives on the project
Successfully analysing, describing and designing complex business process
Addressing all high-level business and technical requirements
Collaborating with both functional and technical specialists in the Fit/Gap analysis
Contributing to the scope- and risk management, evaluation and mitigation plan help drive the estimation to realise the implementation of the proposed solution
Continuously validating that the solution will satisfy the customer's requirements

App Maintenance Oracle Siebel Senior Analyst Resume Examples & Samples

3-5 years Integration experience using EAI, VBC, and Web services, MSMQ
3-5 years’ experience with Siebel configuration, Assignment Manager, EIM, Workflows, Business Services, eScript
3-5 years Siebel Administration including application installation, configuration, load balancing, performance and scalability tuning
3-5 years of Siebel application architecture, Siebel data model, configuration tools, adaptors to interface with external devices, and Siebel server side processes
3-5 years of hands on experience with Siebel-CRM Server Administration, IIS, Java-scripting, HTML, CSS
Ability to travel Monday through Thursday
Experience with middleware technologies like MQ, ESB and BPM
Knowledge on Windows and Unix/Linux configurations
Troubleshooting knowledge complex hardware, software and network problems
Experience with DB2 database monitoring, tuning, querying (SQL)
Strong knowledge of the Siebel Data Model, Databases, and DB2 Server is desired
Experience with Schedule Batch Jobs and Siebel Data Load (EIM) Activities
Understanding of Siebel Tools, Siebel CTI, Siebel EIM, DB2, E-scripting, and VB scripting
Ability to perform after hours’ tasks

QA Test Lead Siebel Resume Examples & Samples

Ensure participation in Knowledge transition activities, Co-ordinate and strategize transition to BAU and ensure business readiness criteria have been met
Provide inputs and contribute support for periods of ELS and Hypercare using ITIL framework
Lessons Learned – Contribute towards creation and maintenance of Lesson learnt, Best practices, FAQ’s and knowledge artefacts from individual projects

Siebel CRM Experienced Solution Architect Resume Examples & Samples

Customer workshops and presentations
Assist Project & Program Planning from a solution perspective; critical path analysis
Design, specification & Architecture definition
Technical Coordination & Scope Control
6+ years working with Oracle Siebel CRM in all phases: Requirement gathering, development, deployment and live production, with special focus in Telco and large and complex IT projects
Deep Oracle Siebel CRM technical skills: application parametrization (Organization, Responsibilities, Assignment Manager, etc.) and application customization (Workflows, eScripts, Web Services, etc.)
Excellent understanding on Siebel technical architecture and configuration management
Ability to discuss and define integration points and method (EIM Batch / Synchronous & Asynchronous services)
Business Process Analysis and Design
Scope definition and control experience, balancing with customer expectations
Good communication, assertiveness
E2E Technical Leadership & Accountability
Capacity to lead and work with virtual/diverse teams
Knowledge on telecom business, eTom, workflow processes, order management and framework integration
Siebel deployments using Open UI
Experience with CRM Business
Oracle Retail Store (POS)
Good understanding on Product Catalog modeling/configuration

Siebel Support Administrator Resume Examples & Samples

Request Fulfillment. Provide a channel for users to request and receive standard services for which predefined approval and qualification processes exist. Provide information to users and customers about the availability of services and the procedure for obtaining them. Fulfill standard requested services. Assist with general information, complaints or comments
Major Incident Management. Lead the communication, remediation, recovery, command and control, and follow-up efforts associated with high impact failures and/or service disruptions/degradations (Non DR Events). Communicates business impact and technical complexities to all levels of business and IT management
Problem Management. Ensures root cause of problems in the IT Infrastructure is identified and accountability is assumed through ownership assignment and repeated status reviews. Uses platform and product expertise to source the ownership of the problem, correlate to known error database, prioritize, and review resolution proposals. In case of Major Incidents creates post mortems and reviews with business leadership. Uses Pain Value Analysis, Pareto Analysis and other methods to diagnose, prioritize, and/or resolve underlying causes. Documents and communicates interim fixes. Closes problems after permanent solution deployment
Access Management. Grants authorized users the right to use a service while preventing access by non-authorized users. Leverages tools established by design engineering. Enforces policies established by governance and architecture functions
System Resource Management. Ensures the current state of IT infrastructure functions to meet the current and future business demands and also ensures that the capacity of IT services is utilized in a cost effective manner. Supplies feedback to Architecture and Design Engineering
Project Support. Supports the Project Manager in the planning, coordination, organization, and control activities to obtain operational objectives or desired business outcome. Influences beyond span of control to achieve goals and meet milestones
Change Support. Understands the risk profile associated with the introduction of changes to the IT infrastructure and platforms. Performs impact assessments. Ensures adherence to agreed maintenance windows. Works with Release Scheduling to calandarize and coordinate changes. Deploys changes into production or participates in the deployment with Implementation Engineering and/or Development
Expert Level Support
College Degree in a technology related area
Thorough understanding of server, networking, databases and storage technologies
Experience with Windows and Linux Operating Systems
Experience with MS-SQL and/or Oracle DBs
Experience writing scripts is preferred (any language)
Team player with strong interpersonal management skills
Ability to learn, unlearn and relearn
Strong technical knowledge of Siebel Tools Configuration
Strong technical knowledge of Siebel Architecture, including Gateway, Siebel, Web, and Database Servers
Strong technical knowledge of Siebel EAI and EIM components, including VBC and EBC, Web Services, and Workflow
Knowledge of MQ Series and integration with Siebel is required
Knowledge of Siebel Custom Authentication/Single Sign On and APIs is also required
Siebel 8.1 (or higher) Core Consultant Certification preferred
Professional and effective communications skills -- both verbal and written. Ability to effectively interact and maintain professionalism with customers at all levels
Excellent problem analysis and detailed troubleshooting skills
Experience working in a large cross departmental team environment
Ability to work autonomously and within a team, and without close supervision
Commitment to providing stellar customer service and providing measurable results that demonstrate quality customer care
Ability to multi-task, prioritize and organize multiple projects/tasks concurrently while meeting required Service Level Agreements
Must be flexible to work in a 24x7 operation on an on-call rotation

Siebel Application Developer Resume Examples & Samples

Siebel EAI experience (web services/VBC/EBC)
Siebel eScript (3+ yrs exp)
Siebel development/configuration experience
Experience in working in a large international development team environment
Ability to work in a fast-paced environment with little supervision
Ability to own tasks and follow them through to completion
Ability to take on new responsibilities and technologies
Ability to effectively work with non-technical end users
Strong self-motivation and self-starting skills/self starter
Siebel EIM experience
MQ Series experience
CTI
Portlets
VB.net
ODI
SOA Suite (FMW)
XML/SOAP/Rest

Siebel CoE Resume Examples & Samples

10+ years relevant work experience in Siebel - Open UI, Siebel EAI, Siebel Workflow, Siebel Smart Script, Siebel Delivers, SQL
3+ years of experience in leading / managing teams
3+ years in customer-management roles
Good spoken and written communication
Like to have: 2+ years relevant experience in OBIEE
Like to have: 2+ years relevant experience in C#, BizTalk, CTI, Trillium
5+ years of experience in Siebel - Open UI, Siebel EAI, Siebel Workflow, Siebel Smart Script, Siebel Delivers, SQL

Siebel CRM Developer Resume Examples & Samples

Requires the ability to come up with creative technical solutions while applying Siebel best practices and working within coding standards. Designs and code reviewed and approved by Siebel Architect
Strong verbal/written communications skills are required to provide a high level of customer service and support, and to work effectively with other developers, business analysts, and business stakeholders, if needed
Complete detailed technical design and documentation
Develop solutions following Siebel best practices and perform thorough unit testing
Bachelor's degree in computer science, computer software
5+ years? experience with Siebel software applications
Requires excellent analytical, problem solving, and communication skills
Must be able to define detail design specifications, and develop long-term plans to meet project objectives
Experience with Siebel Version 8.x, Scripting, EAI, EIM, Workflow, configuration, Oracle database knowledge, strong SQL+ and PL/SQL is a must
Siebel Tools (8 and above), Configuration, Scripting, Workflows, Business Services, Web Services, EAI, EIM
Functional experience with Siebel Automotive/UCM modules
Experience with MDM knowledge a plus
Experience with Marketing modules a plus
Experience with OBIEE/Siebel Analytics a plus
Knowledge of object oriented concepts and language like C++ is a plus

Siebel EIM Developer Resume Examples & Samples

Mapping of EIM to Base tables
Creation of EIM Columns necessary for mapping
Data load solution
Status tracking of loads and ensuring data quality
Optimizing EIM solutions
Coordinating with Business & Stakeholder for data loads
5-7 years of experience in Siebel Enterprise Integration Manager (EIM)
Exposure to Siebel configuration & EAI
Exposure to at least 2 full life-cycle Siebel project
Siebel CRM Certification
Proficiency in SQL, relational databases and dimensional modelling

Siebel L / L Support Resume Examples & Samples

Day-to-day handling of administration tasks from business and work on behalf of our IO affiliates
Work on Siebel CRM application and maintain the business administrative tasks on behalf of business
Correct data based on the suggestions from Support team
Work with support team and take actions on behalf of business stakeholders
Communicate with a diverse set of customers, Users, service providers, and Senior Managers from multiple countries on need basis
Keep the affected Users informed about status, priority and progress
Ensure Incidents and Service Requests are resolved with accordance to the European Incident and Service Request KPI’s
Ensure Problem records are created and updated
Ensure the knowledge data based is current and adding new knowledge items to knowledge base
Other individual assignments may arise on need basis
1 to 2 years of experience in the IT domain
1 to 2 years’ experience in Siebel application support in life science, pharma or biotech
Knowledge on Siebel EIM, Siebel Configuration and Siebel EAI would be an advantage
Experience with Incident and Service Request processes using systems similar to BMC Remedy
Experience working in Support function

Siebel Administrator Resume Examples & Samples

4 to 6 years of experience in Siebel administration and infrastructure support
Experience with Pharma business processes
Strong User experience skills

Siebel EIM & Configuration Developer Resume Examples & Samples

2-3 years of experience in Siebel Configuration & Enterprise Integration Manager (EIM) with knowledge on open UI
Exposure to at least 1 full life-cycle Siebel project
Familiarity with Oracle OBIEE, Qlikview

Siebel Configurator Resume Examples & Samples

2-3 years of experience in Siebel Configuration
4-7 years of experience in OBIEE & Informatica
Exposure to Siebel data model & configuration aspects
Familiarity with Siebel CRM

Technical Lead-siebel Open UI Resume Examples & Samples

Siebel Open UI configuration as per best practices
Siebel Technical design and development as per functional design
Configure and demonstrate POCs to end users
Fix defects as required during the project lifecycle
Help and mentor junior developers
Expertise in Siebel Open UI configuration is preferred
Hands on experience in HTML5, JavaScript, CSS and Jquery
Experience in Siebel development including Siebel Tools Configuration, Worksflow, Scripting and integration
Ability to come up with solutions to requirements

Siebel EAI & Configuration Developer Resume Examples & Samples

2-3 years of experience in Siebel CRM, EAI and Configuration with knowledge on open UI
Experience with Oracle & RDBMS
Exposure to app development skills within IOS platform is preferred

Siebel Analyst Resume Examples & Samples

Provides subject matter expertise for business users on administrating the Siebel application
Gathers, documents and analyzes business requirements for business applications’ enhancements and customization projects
Facilitates all Siebel related Change Management at a local level; working with Global team as necessary
Acts as local Siebel Administrator for site requirements, adhering to Global Siebel standards
Creates smartscripts, process assessments and other efficiency tools within Siebel and makes recommendations regarding verbiage, flow, etc. to enhance efficiencies
Responsible for more complex monthly reports that require operational analysis or complex manipulation
Creates ad hoc Siebel reports for both client and operations and analyzes output for accuracy and relevance
Evaluates relevance and effectiveness of business process output within user community on content, metrics and user-friendliness
Documents business process according to accepted practices
Maps out work flow processes
Chairs Continuous Improvement Meetings to drive positive impact in operational efficiency and customer satisfaction
Partners with technical and business personnel to monitor potential issues during process design and delivery and ensures appropriate corrections as required
Escalates Siebel issues to the Siebel team and assists Contact Center IT department in problem solving Siebel issues
Participate in new project rollouts as needed
Assists with the development of test plans and performs UAT for all GM Siebel applications
Community College with a focus in Business Administration and/or Information Technology, or equivalent experience
Solid knowledge of Siebel application; prior Siebel course completion is a mandatory requirement
Knowledge of project management methods and practices
Solid understanding of business requirement process or business analysis techniques
Computer literate in SQL, MS Word, Excel, PowerPoint, Project, and Visio
Minimum 3 years of experience in a similar business process analysis role in a technology environment supporting Siebel

Senior Siebel CRM Developer Resume Examples & Samples

Experience in a similar role
Extensive background across multiple Siebel modules with recent experience in Siebel Open UI. Siebel certification is strongly desired
Ability to check one’s ego at the door. Individual must be a team player, receptive to new ideas and concepts and willing to embrace them when final determinations are made
Work collaboratively with other members of the project team to ensure timely delivery of high quality delivery enterprise applications
Transform complex requirements into working, maintainable enterprise-level solutions
Must be currently eligible to work in the US for any employer without sponsorship
Must consent to and successfully clear all required pre-employment screenings

Siebel Technical Support Resume Examples & Samples

2 to 4 years of experience in the IT domain
2 to 4 years’ experience in Siebel application support in life science, pharma or biotech
Experience with Siebel Open UI, HTML, CSS & JS knowledge
Extensive experience with Siebel administrative functionality, such as

Siebel Data Analyst Resume Examples & Samples

Create and update Standard Operating Procedures reflecting on-going Siebel process improvements
Uncover and track system errors and work alongside the Siebel Team to resolve the issues; providing regular updates to the business
Maintain customer and install base database within Siebel tool
Support the Field Service team with work order scheduling, parts ordering, and other requests within the Siebel tool
Entry of new offerings, entitlements, and pricing
Support and provide backup coverage for other Siebel team members, as required
Proficiency in Siebel, Oracle, MS Office Suite: Excel, Word, PowerPoint, etc
Willingness to learn new tools and functional processes
Strong problem solving, prioritization and organization skills with the ability to manage multiple competing tasks
An organized self-starter who can multitask in a fast-paced environment
Self-motivated team player with a track record of meeting deadlines
Excellent communication skills to interface with all business users
Proven analytical and problem resolution skills
Ability to work with large data sets and extract required information in an organized format
Ability to write well written technical reports describing finding of investigation so others may follow to correct identified issues
Related experience with the implementation of standardized data analysis, conversion and reporting processes
Knowledge of Oracle or an Oracle relational database system
Knowledge of Cognos
Knowledge in Siebel CRM or other CRMs

Siebel Architect Resume Examples & Samples

Experience working as an Technical Architect for large scale programs
Hands on Expertise in different Integration methodologies including Web Services, MQ
Understanding of SOA architecture
Handson Expertise on Workflows,Siebel EAI, Siebel Config, EIM
Understanding of REST APIs
Handson expertise on Siebel Open UI
At least one implementation experience in Open UI
Experience in driving performance tuning sessions with Development and QA teams,Performance Testing teams,DBAs and Siebel Admins
Ability to pinpoint performance bottlenecks and resolution of these
Ability to Prepare checklists of technical best practices and ensuring adherence of the same
Ability to come up with Solution approaches and Design documents
Ability to lead the team on Deployment automation and defining ways and processes that help movement towards continuous integration, continuous deployment
Ability to lead team of technical resources and drive the adoption of best practices
Ability to communicate seamlessly with various client teams and Architects to drive requirements sessions
Ability to present architecture related solutions to Client Architects

Siebel Crm Administrator Resume Examples & Samples

Provide technical troubleshooting and coordinate support with vendors. Provide support to new applications during and after implementation
Collaborate with customers and various businesses and Information Technology teams to effectively address and resolve day to day issues
Research reported Siebel customer/client reported issues, data issues and coming up with resolution
Creating Siebel scripts/tools to resolve system issues, fallouts
Determine and document root cause of issues through partnership with the development teams
Lead offshore Siebel Administrators and guides them on day to day activities and work as onsite SME
Resolve issues that arise in the production in a timely manner; ensure the efficient and proper functioning of Siebel application components
5+ years’ experience in implementation of large scale Siebel applications
Experience with Oracle Fusion Middleware integration and EAI products
Strong working experience with Siebel Open UI
Hands on design and development experience in Siebel tools, EIM jobs
Experience and/or knowledge of the integration of Siebel with other systems

Siebel Business Analyst Resume Examples & Samples

Dutch speaking
4+ year experience with performing functional analysis
Writing and reviewing functional designs
Writing and reviewing impact analysis/requests
Requirements gathering and translation into technical/functional requirements
3 + experience in using and having detailed knowledge of Siebel and the application’s functionalities and capabilities

Senior Siebel Business Analyst Resume Examples & Samples

Create functional requirements and design documents for mapping requirements and updating system documents
Work on the complete testing life cycle process and maintain overall test methodology and strategy, documenting test plans, test cases and executing test scripts in accordance with baseline requirements
Support user acceptance testing (UAT) and customer testing efforts
Bachelor's Degree in Computer Science, Engineering field, Information Systems or a related field from an accredited college or university required
At least seven (7) years’ of experience as a Siebel consultant, business analyst, systems analyst, programmer analyst, or any job that involves business/systems analysis of Siebel applications required
Prior experience providing documentation, presentations, business process analysis, and gap-analysis on Siebel products
Excellent written and verbal communication skills (this position is client-facing)
Prior experience gathering requirements, creating test cases/plans, managing conflicts, and maintaining established protocols at a project site
Team player and self-motivated
Ability to follow the Project Manager’s lead when interacting with client
Prior experience with HP Quality Center and HP Unified Fictional Testing (UFT)

Siebel Technical Developer Resume Examples & Samples

Siebel Products, Activities, Accounts, Contacts, Pricing, Service Request, Order Management, Quotes, Agreements
Should have experience in Oracle Siebel CRM Configuration; Business Components, Views, Applets, Workflow, eScript, Roles & Responsibilities
Should have experience in event driven Configuration such as Workflow Policies and Run-time Events
Should have experience in Oracle Siebel EIM
Experience with EAI Integrations, Business Services, Web Services, Scripting, Configuration
Experience in Siebel production support, full life cycle implementation project and upgrades
Should possess excellent communication skills and ability to interact effectively with customers
Good knowledge in implementation of best practices and apply in a real-world setting

Siebel Sales Analyst Resume Examples & Samples

Ensure all new and existing users are trained properly by providing on-boarding sessions as well as quarterly training sessions on Siebel including reporting and supporting systems and processes
Teach users the “How To” perform actions and the effects it has on the business. Also, provide the necessary steps to investigate and resolve any issues
Using the Oracle OBIEE imbedded analytics, develop and report sales forecasts and provide analysis to the business. Must be able to create, modify and maintain a standard set of analytical/drillable reports using the OBIEE reporting suite
Responsible for data management and integrity to ensure strategic P&L and financial accrual expectations are met
Owns the implementation of system enhancements and processes for North America in conjunction with both applicable IS teams while ensuring all new items are setup in the system in a timely manner aligning with global standards
Provide business leadership updates on any future integrations into the Siebel system
Responsible for system security while ensuring technical maintenance issues are properly addressed for users
Work and align with finance to ensure that current Siebel plans are compliant with RB rules and regulations. Assist users in resolving any noncompliant issues before each month’s accrual

Senior Siebel System Administrator Resume Examples & Samples

Working knowledge of Siebel administration: install, configure, maintain server stack across the enterprise
In depth knowledge of Siebel architecture and administration components
Release management experience in a Siebel environment
Troubleshooting development and environment issue including logging, SARM, environment variables, SQL spooling, Oracle client trace
Responsible for researching, implementing and documenting new technologies
Proactive monitoring
Must be willing to work extended hours to accommodate implementations
Enterprise system administration experience: load balancing, domain controllers, networking
Siebel migration utilities (EIM, ADM)
Working knowledge or Oracle database and familiar with Siebel data model
Working knowledge of Siebel tuning
Working knowledge of Oracle software products
MS SQL Server administration

Experienced Siebel / CRM Consultant Resume Examples & Samples

Supports international teams in the Design-/Build-/Test-/Run-phases of large customers projects
Siebel 8.x / 7.x experience in one or more of: Quote and Order Management, Marketing and Loyalty, Business Intelligence and Analytics, - Customer Data Integration, Self Service, Sales and Call Centre
EScript, Workflow, Test Automation, Migrations and Upgrades, Server Administration and Deployment, integration architecture development (including batch, synchronous and asynchronous procedures)
Java, JavaScript, C/C#/C++, Visual Basic, shell or other PL Good knowledge of SQL, PL/SQL, relational databases Knowledge of SOA, XML/XSL/XSD, HTML/CSS

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