Bi-lingual Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the bi-lingual job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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A Daugherty

Antonio

Daugherty

6393 Leif Rapids

Boston

+1 (555) 182 8824

6393 Leif Rapids

Boston

Phone

p +1 (555) 182 8824

Experience Experience

Chicago, IL

Bi-lingual Administrative Assistant

Chicago, IL

Marks-Dickens

Chicago, IL

Bi-lingual Administrative Assistant

Scheduling and calendar management related for executive business development managers and corporate wide initiatives
Manage electronic schedules to ensure efficient time management
Providing telephone coverage for executives with clients
Preparing training materials for reproduction
Planning/organizing: prioritizes and plans work activities and uses time efficiently
Researching information from internal and external sources
Prepare, track & follow-up on Check Requests, Purchase Requisitions, RFQ’s, & PAR’S to ensure timely delivery of goods & services Monitor & track departmental travel requests & activity

San Francisco, CA

Bi-lingual Business Development Representative

San Francisco, CA

Jaskolski, Boyer and Lehner

San Francisco, CA

Bi-lingual Business Development Representative

Establish qualified leads through cold calling and networking
Work closely with the Sales and Sales Engineering teams to accelerate sales cycle, extend reach into target accounts and refine the lead development process
Set appointments with key decision-makers and influencers
Work with field team in a coordinated fashion driving and supporting selected initiatives
Document all activities in Salesforce and manage the information in the database on all lead prospects and opportunities
Pre-qualify leads and prospects for the Account General Manager
Develop value proposition messaging in a competitive market

present

Houston, TX

Bi-lingual Medical Center Administrator

Houston, TX

Swift and Sons

present

Houston, TX

Bi-lingual Medical Center Administrator

present

Ensures work schedules and staffing patterns are implemented and recognizes and Promotes teamwork
Assures that the facility is clean and well-maintained and that all equipment is in good working order
Performs other related duties and responsibilities as assigned
Participates in and facilitates staff, patient education, and marketing activities. Meets with marketing to develop marketing events to promote center growth
Maintains patient and business confidentiality at all times and treats patients, the public and co-workers in a professional manner
Handles patient problems and complaints, and work effectively and promptly on problem resolution
Responsible for ensuring proper training and mentoring of all associates on population health and their role in the success of continuity of care patients

Education Education

Bachelor’s Degree in Integrity

Temple University

Bachelor’s Degree in Integrity

Skills Skills

Demonstrated outstanding level of professionalism, ability to exercise good judgment, discretion, tact, and diplomacy
Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for the executive team
Excellent problem solving skills with ability to analyze situations, identify existing or potential problems and recommend solutions
Strong oral and written communication skills
Sound business ethics, including the protection of highly proprietary and confidential information
Ability to work with all levels of internal staff, as well as outside clients and vendors
Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude
Ability to be flexible to handle multiple priorities and to work overtime as necessary
Ability to adapt to new technology systems, sales database
Ability to work under tight deadlines while managing multiple projects

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Executive Assistant Career Opportunities Available Bi-lingual Skills a Plus Resume Examples & Samples

Manage calendars and schedule meetings. Use the "scheduler" feature for arranging group calls/meetings
Use firm travel and meeting tools. Follow policies and procedures to make travel/meeting arrangements. Confirm details and create itineraries
Apply Ernst & Young's branding and correspondence guidance, to format/edit letters, reports, and correspondence from draft to client-ready stage. Become knowledgeable of firm mailing/delivery processes
Maintain documents on appropriate file servers and repositories. Learn and adhere to Ernst & Young's records retention policies
Proactively develop relationships with key internal/external client contacts, gaining recognition as a team resource
Help with project plans for small project teams, in local and virtual team settings
With guidance, may manage certain administrative aspects of client engagements
Collaborate with colleagues to recommend most cost-effective ways to complete tasks. Apply and share knowledge gained about work processes, resources, and structure and business of the firm/service line/functional group
Develop and demonstrate solid knowledge of firm-wide and service line-specific tools, processes, and databases. These include the Standard Tracking and Reporting System (STARS), Global Tool for Acceptance (GTAC), Global Accounting and Auditing Information Tool (GAAIT), Tax Practice Guidance & Tool (TPG&T), eDocs, and internal accounting tools such as iClick and Global Financial Information System (GFIS)
Use Ernst & Young's core technology applications, including Microsoft Word, Excel, PowerPoint, and Outlook. May act as a knowledge resource in one or more of these programs, and train others
Resolve straight-forward to moderately complex problems and issues, under general supervision
Use appropriate judgment and knowledge of firm policies, when sharing sensitive information
Handle administrative details and routine issues independently, and take responsibility for completing these on time, to a high quality
Proactively notify the appropriate individual on issues of quality, confidentiality, or risk
Collaborate with colleagues to understand client needs and requirements. This will include working with virtual teams
Proactively share knowledge with colleagues
Anticipate and respond to changing situations. Encourage and help others to do the same
Effectively manage conflicting priorities. This involves organizing your workflow, and teaming with colleagues to accomplish tasks and balance workloads
Develop and demonstrate a solid working knowledge of the firm's structure, service lines, key personnel, and policies and procedures
Effective interpersonal skills, with an ability to interface with personnel at all levels
Strong attention to detail, and a commitment to quality
Proficiency with automated calendar management tools, e.g.,MS Outlookand Blackberry
Bi-lingual skills, a plus (English and Spanish)
A minimum of 3 years of related experience

Bi-lingual Quality Assurance Team Lead-aml Resume Examples & Samples

English/Spanish FluencyRequired
Strong analytical skills and administrative skills required
Decision making skills; sound judgment
5 yrs business experience
3 years AML Investigation and/or Quality Assuranceexperience in a banking, financial services environment
A working knowledge of anti-money laundering laws and regulations is important to the performance of this position
Previous Leadership/Supervisory experience
1 years quality review experience
Can work well under pressure
Can develop strong relationships with subordinates, peers, and senior managers
Ability to accurately listen. Considers information and opinions from others in a non-judgemental way

Bi-lingual AML Latam Risk & Control Manager Resume Examples & Samples

Minimum 5 years of combined experience in Risk and Control and within the area of AML/BSA
Team Lead/Supervisory experience required
Ability to travel 25% of the time
Strong control orientation, as demonstrated by previous work experience in fields such as consulting, audit, QA, and/ or risk management
Spanish language is necessary to support the customer within the LATAM region. Proven track record of managing either operational and/or control environments. Ability to interface with senior management and convey complex risk-related information
Drive results with high degree of accountability; proven time and task management competencies
Critical thinking and problem solving ability
Exceptional interpersonal and communications (both written and verbal)
Ability to establish rapport and build effective relationships across functions, across regions, and across all levels of management
Flexible, adaptable, responsive, positive approach
Excellent corporate work ethics (timely, respectful and considerate to co-workers, honest.)
Can demonstrate initiative and creativity in problem-solving
Self motivated/self-starter, can take initiative, can work independently without supervision and can step in to support other team members initiatives; Can work well under pressure
Can develop strong relationships with subordinates, peers, and senior managers; Demonstrates commitment and accountability and is self-confident in executing responsibilities
Audit/compliance professional qualification is an advantage but is not essential

Bi-lingual Senior QA Sme-aml Latam Maker Resume Examples & Samples

Promotes an environment of continuous improvement
Supports the Quality Assurance Team Lead in the training and development of Quality Assurance Subject Matter Expert (SME)
Conducts calibration sessions within the Quality Assurance Department. Provides ongoing feedback to help develop, encourage, motivate, train and help improve the performance of Quality Assurance SME’s and Jr Quality Assurance SME
Randomly monitor or re-review Quality Assurance SME’s and Jr. Quality Assurance SME’s reviews to ensure procedural standards are being maintained
Supports coaching and training efforts of analysts and Specialists (Mentoring)
Critically and objectively assesses analyst performance thru quality review for what is going well and what needs to improve. Accurately inputs evaluation information into monitoring software and thoroughly documents all comments
Identifies best practices and reports them to Quality Team Lead
Manages and ensures that all project performance metrics and requirements are met and/or exceeded
Completes special projects as assigned
Conducts Focus Group Discussions with Quality Assurance SME’s and Jr. Quality Assurance SME’s to determine disconnects and training needs
Manages and or participate in the dispute process as needed
Provides mentoring for analysts on AML (Anti Money Laundering) and process/procedure requirements
Provides operations expertise to internal work groups, teams, and committees focused on enhancing current procedures and creating efficiencies
Ensures compliance with policies, procedures and federal regulations
Minimum3 years of AML investigations experience or equivalent required
Minimum 1 year of quality assurance experience required
Subject Matter Expert of all levels of the alert monitoring process
Excellent coaching and development skills
Intermediate Microsoft Suite knowledge preferred
Detail oriented, self-motivated, and able to handle multiple projects/tasks

Bi-lingual AML QA Subject Matter Expert Resume Examples & Samples

Participates and may lead in calibration sessions within the Quality Assurance Department
Critically and objectively assesses analyst performance thru quality review for what is going well and what needs to improve
Accurately inputs evaluation information into monitoring software and thoroughly documents all comments
Acts as Subject Matter Expert (SME) on the day to day process of conducting quality review of operations analysts work
Provides mentoring for investigative analysts on AML (Anti Money Laundering) and process/procedure requirements
Expected to meet all productivity goals, quality standards, and performance goals personal and departmental
English/Spanish Fluency Required
2 yrs business experience
Must be well organized, demonstrate initiative, and able to manage multiple projects
Spelling, grammar and proofreading skills required
Demonstrate high degree of integrity
Self motivated/self-starter, can take initiative, can work independently without supervision and can step in to support other team members initiatives
Can work well under pressure; Driven to complete the task
Ability to develop strong relationships with subordinates, peers, and senior managers;A team player who can work well with others
Ability to work in both a team environment and autonomously
Ability to quickly adapt to change in a dynamic and fast-paced environment
Demonstrates commitment and accountability and is self-confident in executing responsibilities

Bi-lingual Quality Assurance Support Intermediate Analyst Resume Examples & Samples

Completes special projects as requested
Responsible for tracking the results of quality assurance reviews and remedial action(s) in the QA database
Acts as a liaison between Operations, Training, and AML (Anti Money Laundering) America’s Management for coordinating goals and objectives to enhance continuous process and quality improvement
Responsible for assisting to develop and report Quality Assurance review results via metrics, and distribute to senior management, team leads, analysts, and other designated personnel
Proactively identifies and escalates areas of potential risk and/or quality improvement areas, as well as technology enhancements
1+ yrs AML experience or equivalent QA experience in a financial services organization
Excellent verbal, written and interpersonal communication
Excellent skills in attention to detail
Effectively communicates with all levels of Management both internal/external to AML Americas on all matters
Ability to work with other members of team to achieve targets/timelines as well as interact with others with groups - technology and operations
Detailed oriented, self-motivated, and able to handle multiple projects/tasks

Bi-lingual Branch Customer Service Representative Resume Examples & Samples

MUST speak Cantonese and / or Mandarin
Minimum of one year’s proven customer service and/or sales experience or equivalent, including cash handling experience
Minimum of high school diploma or equivalent experience
Demonstrated interpersonal, communication and analytical skills
Proficiency with personal computers as well as pertinent mainframe systems and software packages
Positive customer service attributes
Demonstrated proficiency with sales referrals and product knowledge

Bi-lingual Writer Resume Examples & Samples

Supervise the top to bottom process of Producing on-air promo spots and presentations (write, edit, music, voice over, etc…)
Assist Creative Manager on creation and implementation of new campaigns
Supervise AP’s and PAs assigned to the WP’s projects
Supervises and directs voiceover sessions
Executes music searches and determines appropriate cuts, as assigned
Assists in the production of promo templates for promotional toolboxes and directs promotional shoots, as necessary
Remains informed of industry trends in desktop video production and on-air promotions
Bachelor’s degree in telecommunications, or related field
Minimum 3-4 years of on-air promotion, advertising, filmmaking, or related business experience
Must have great creative aspirations and interests
Strong and solid writing talent
Must have good knowledge of popular sports, leagues, and players
Must have strong experience in edit bays and knowledge of post-production process
Good verbal, written communication, negotiation, and presentation skills, as well as good interpersonal skills are required
Ability to manage multiple projects, leadership skills, and strong analytical skills
Knowledge of Microsoft Office applications, including Word, Outlook and Explorer are needed
Knowledge of industry standard post-production technologies required
Good organizational skills and attention to detail. Proven creative and conceptual thinking required

Bi-lingual Call Center Sales Representatives Resume Examples & Samples

Possess excellent speaking voice and vocabulary
Able to type a minimum of 25 WPM
Must be able to successfully complete training and pass exam
Effective use of computer skills
Exhibit excellent customer service skills
Must read, write, and speak English along withFrench fluently
Assist customers with add on products, offer alternatives and provide solutions
Assist customers and Call Center staff to resolve product related issues
Provide customers with product information and assist callers by answering their questions
Accountable for knowledge of current catalog, as well as past catalogs
Accountable for knowledge of current product, as well as past product
Attendance of, participation in, and mandatory note taking for Call Center product and ongoing

Bi-lingual Team Manager Resume Examples & Samples

Manage the department’s incoming and outgoing volumes for Chargebacks and retrieval requests and generic email bucket and ensure the established Service Level Agreements are achieved and maintained and effectively managed by following all processes including documentation or researching requests for chargebacks in order to contribute to the achievement of team and department goals by meeting or exceeding all performance measurements for the team
Act as a merchant advocate, pro-actively looking at ways to successfully win dispute transactions on behalf of merchant
Respond to Escalations from the National Account Support Team/Relationship Management group and the Phone Channel as it relates to the chargeback cycles
Minimize potential risk to the TDMS by verifying and investigating conflicting information on requests in accordance with TDMS policy practices and procedures
Act as a work package lead and expert on a variety of projects and initiatives with varying size and scope as it relates to Chargebacks and act as a Merchant Services Subject Matter for all chargebacks processes
Expert on a variety of projects and initiatives with varying size and scope as it relates to Chargebacks by collaborating on the projects and initiatives matters, such as requirements gathering, testing, results tracking, and training
Clearly communicating all required information and process changes to affected stakeholders
Acting as a gatekeeper for business changes for chargebacks by proactively approaching business partners and assisting them in implementing changes
Completing analysis to identify and recommend process improvements and measure and evaluate the expected benefits of any changes implemented. Research and analyzing data to identify trends in Retrieve request, chargebacks and Interac for merchants and business
Promote a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives
Conduct and document coaching sessions for each team member , include for each a SMART action plan

Bi-lingual Production Assistant Resume Examples & Samples

Provides production support and assistance to creative directors and project managers by organizing and logging tapes and materials needed for the pre-production, production, and post-production phases of projects
Responsible for screening and logging game and show reels
Responsible for researching images, clips, and footage that is needed for projects
Coordinates and creates clip reels from materials screened
Researches statistics and information on players, teams, and sports
Supports the department in non-production tasks including the operations department. Courier runs when necessary. Deliver and pick up tapes and materials between the lot and 1440when needed
Either college education(high school is possible) in a disciplinary area pertaining to the entertainment industry, intern experience in a similar field, or a vast knowledge of what it takes to produce a high-quality promotion or show
It is necessary to have experience in a job or internship in a similar atmosphere so that he/she understands what is expected and what the job entails
Knowledge of sports is a plus
Must have strongwritten and verbal communication skills
Basic knowledge of Microsoft Officeapplications, including Word, Excel and Outlook is required
General internet search capability is necessary
Knowledge of production/tape formats, including Beta SP, Digital Beta, CD, and DVD formats is a plus
Must be able to deal with tight deadlines and rush situations in a composed and professional way
Must be able to research for hard-to-find shots, images, and clips
Must be able to use own judgment in knowing when to offer suggestions to improve on-air promos with regards to shots and footage

Bi-lingual Business Information Security Officer Resume Examples & Samples

Bachelor’s degree or higher with a concentration in Information Technology or a related discipline
Min 2 IS certifications or willingness to earn within 12 months of joining (CISSP, CISM, CISA or Equivalent)
Technical expertise and hands-on experience (5-10 years) with two or more of the following technologies
In-depth knowledge and understanding of CTI Operations processes
Expert in IS programs including, but not limited to, Audit Reviews, Risk Assessment, Awareness & Training, Identity Access & Management, Data Protection, Secure SDLC, Incident Management, Vulnerability Assessment, Third Party IS Assessment, Secure Configurations, Patch Management, etc
Min 5 years of Information Security experience. Knowledge of key government regulations and local laws
Strong technical aptitude, understanding of networking protocols and infrastructure designs required
Experience of working with ITIL, ISO 27001 and/or CoBIT processes and procedures, including document control
Audit experience and exposure is essential
Strong risk management background in a multi-national financial organization
English and Spanish Language (oral and written) a must
Team leader and contributor
Strong work ethic and excellent use of discretion and judgment
Strong organizational ability
Ability to build strong relationships between businesses and across countries
Effective communication skills at all levels and within the user community as well as with technology staff; specifically, the ability to translate "technical jargon" into business common business language
Ability to analyze complex issues and present findings and potential solutions in plain-English to various levels of management

Bi-lingual Digital Content Producer Resume Examples & Samples

Work with Program Director and Digital Content Manager to develop a strategic plan to achieve traffic goals
Plan, produce, and maintain original content for the station’s audio web stream
Regularly review market trends and innovations for new ideas and opportunities
Additional duties and responsibilities may be assigned as necessary
2+ years of experience working with web-based programs and social media programs is required
2-5 years of broadcast, print, or internet editing/writing a plus

Bi-lingual AML Senior Risk & Control Officer Resume Examples & Samples

Ensuring that all issues raised by the MCA Officers are escalated promptly to the appropriate level of management
Minimize corporate exposure to fines, penalties, and corporate and personal prosecution by managing an effective review program that will provide subject matter expertise in reviewing all procedures for risk mitigation to ensure appropriate controls are in place
Ensure all policies are adhered to, surface all individuals/financial institutions/other entities through AML monitoring practices that service to launder funds using Citigroup products and services
Be an advocate for the business point of view in all matters relating to compliance and/or audit
Support the Audit Coordination process in audit review and regulatory exam management
Assist as necessary in the management of the internal audit reviews and governmental regulatory reviews - manage the flow of information to and from the auditors through a standardized and controlled methodology; ability to accurately represent facts to auditors; and ability to orchestrate audit interviews appropriately
Bi-lingual – Spanish language skills required due to the interaction with LATAM customers (ability to read, write and speak requisite language is necessary)
5+ yrs Business Operations experience
3+ yrs combined experience in the following areas: banking/financial background with a risk and control discipline within the area of AML/BSA
Will require a broad understanding and comprehension of the AML Operations department
Experience in the areas of information security, risk and control, continuity of business, a plus
Ability to convey information effectively, both orally and written. Is able to express objectives and requirements and understands the frame of reference of audience. Effectively communicate with all levels of Management both internal and external to AML Americas on all matters
Acknowledged subject matter expert who through guidance and support exerts influence over staff members in the unit
Must be self-motivated and detail oriented, with the ability to juggle multiple competing priorities in a demanding environment
Intermediate Microsoft Suite knowledge
Attention to detail necessary
Exceptional influencing skills that inspire action without full reliance on authority

Bi-lingual Quality Assurance Resume Examples & Samples

5-10 years’ experience and subject matter expertise with AML/BSA matters or similar transferable knowledge, preferred
3-5 Years experience in a supervisory/management role
Quality Assurance (QA) background required
Financial Industry Knowledge/Experience
Proven ability to manage compliance and control environments

Bi-lingual Quality Assurance Senior Manager Resume Examples & Samples

3+ years experience in a supervisory/management role required
Risk and/or Operations Background required
Financial Industry Knowledge/Experience preferred
Certified Anti-Money Laundering Specialist (CAMS) Certification a plus
Detailed comprehension of corporate policies and business procedures
Intermediate Microsoft Office Suite knowledge required
Must be fully Bi-lingual in English and Spanish (Portuguese Highly Preferred)
Subject matter expertise with AML/BSA matters or similar transferable knowledge, preferred
Independent Decision making, judgment; solid problem solving ability
Strong analytical, research , problem solving and organization skills required

Bi-lingual Korean Customer Service Representative Resume Examples & Samples

ANSWERING INBOUND TELEPHONE CALLS AND PROVIDING OUTSTANDING CUSTOMER SUPPORT
RESPONDING TO CUSTOMER QUESTIONS AND COMMENTS VIA PHONE, EMAIL, SOCIAL MEDIA AND LIVE CHAT WITH SPEED AND PROFESSIONALISM
EDUCATING THE CUSTOMER WHEN APPLICABLE TO PREVENT THE NEED FOR FUTURE CONTACTS
RESPONSIBLE FOR RESEARCHING AND RESOLVING COMPLAINTS TO ENSURE CUSTOMER RETENTION AND SATISFACTION
BECOMING FAMILIAR WITH PRODUCT INFORMATION, AND BRAND FIT
FOLLOWING UP ON ALL WRITTEN CORRESPONDENCE AND ESCALATE TO CUSTOMER SERVICE MANAGER ON DUTY AS NECESSARY
COORDINATING AND FOLLOWING UP WITH OTHER DEPARTMENTS TO ENSURE PROBLEM RESOLUTION, AND WORK TOGETHER WITH OTHER CUSTOMER SERVICE TEAM MEMBERS TO PROMOTE AN ENVIRONMENT OF CUSTOMER SATISFACTION
BEING UP TO DATE WITH OUR US AND COUNTRY SPECIFIC NEW POLICY AND PROCEDURES

Bi Lingual Digital Content Producer Resume Examples & Samples

Create, edit, and maintain news and opinion content primarily for the CBS Radio Houston music web sites and also for local news and sports websites when needed
Implement and execute programming web initiatives
Motivate, educate and coach on-air talent and web contributors to develop creative web solutions to increase traffic and web-based sales packages
Plan and execute an effective strategic plan for station social networking sites such as Facebook, Twitter, etc., as needed
Plan and execute an effective strategic plan for station texting platform
2+ years of experience working with web-based programs and social media programs is required. Must have excellent organizational skills and possess the ability to multitask. Must be bilingual

GV Bi-lingual Associate Service Center Rep Resume Examples & Samples

Act as an internal expert for the employees of a designated client base. Receive inbound calls and tickets from employees with the goal of resolving the enquiry/issue on the first contact
Effectively utilize SAP and internal ADP systems and tools to document, troubleshoot and resolve enquiries/issues
Monitor & track issues for updates to ensure effective issue resolution
Act promptly and effectively within prescribed service levels to ensure World Class Service delivery
Manage the customer relationship by effectively identifying sensitive employee concerns and escalating when necessary
Provide follow-up on issues in an effective and time sensitive manner
Make outbound calls to employees and other shared service providers internally at ADP as required
Contribute to assigned projects associated to client service and complete assigned tasks
Assist with HR/Payroll Practitioner calls and tickets as required

Elavon Bi-lingual Customer Care Rep Resume Examples & Samples

Six months to one year of customer service experience
Fluent in Spanish (written and verbal)
Basic knowledge of products, services, problem resolution practices and

Bi Lingual Customer Svc Professional Resume Examples & Samples

Accurately enters or confirms customer information into database; initiates and/or completes proper request forms in assisting customers
Suggest improvements and changes to processes and policies to improve productivity or customer satisfaction
Perform any other duties assigned

Bi-lingual Reservation Sales Agent Resume Examples & Samples

Requires excellent understanding of the organization, products, and/or services. Excellent computer software skills
Hospitality industry and/or travel industry experience is considered and asset
Possesses Spanish & English communication skills both written and verbal
Previous call center experience strongly preferred

Direct Sales Representative Bi Lingual Hmong Resume Examples & Samples

Conduct quality face to face in-home sales presentations to new Time Warner Cable customers
Reconcile daily sales orders with cash taken in and keep documentation of sales orders
Attend sales meetings in person and training sessions as directed by management
Must have a valid driver's license, reliable transportation/vehicle where applicable and automobile insurance as required by Time Warner Cable
Must be able to work in adverse weather conditions, walk for extensive periods of time, and lift up to 50 pounds
Must be able to work evening and weekend requirements
Must demonstrate strong written and verbal communication skills

Bi Lingual Quality Assurance Sme Aml Ops Intermediate Analyst Resume Examples & Samples

Responsible for conducting team level up to business level root-cause analysis on the results of reviews performed by investigative analysts in order to recommend remedial training or other appropriate follow-up action(s) to team leads and/or unit manager
Participates/Leads in calibration sessions within the Quality Assurance Department
Supports coaching efforts of investigative analysts
Critically and objectively assesses the analyst’s performance thru quality review and provides mentoring if needed
Accurately inputs evaluation information into software and thoroughly documents all comments
Responsible for tracking quality assurance reviews and remedial action(s) in the QA database
Responsible for providing regular and constructive feedback concerning investigative analyst work performance to the operations management team, for control and quality purposes
Acts as a liaison between Operations, Training, and AML (Anti Money Laundering) America’s Management for coordinating goals and objectives to enhance process and quality improvement
Acts as Subject Matter Expert (SME) conducting quality reviews of operation analyst’s work
Participates in the development and delivery of training sessions for existing analysts, team leads, new hires and other personnel on the quality assurance process
Expected to meet all productivity goals, quality standards, and performance goals
Minimum 2+ years of business experience
Minimum 1+ year of quality assurance (QA) experience or equivalent knowledge required
Minimum 1+ year of Anti-money Laundering (AML) or other financial investigations/ banking experience required
Ability to develop strong relationships with subordinates peers and senior managers
Bi-Lingual - English/Spanish required

Bi-lingual Resume Examples & Samples

Minimum 2 years of AML investigations experience or equivalent required
Fully verse on multiple AML products required. (E.g. Retail, ATA/Subpoena and IPB/CPB. GTS Legacy, ECD and GRS. LATAM Pilot, Wave 1 and or Wave 2 plus Retail (All sub products) and/or GTS (all sub products)
Strong analytical skills required

Bi Lingual Banker Float Aurora Resume Examples & Samples

Acquire new and deepen existing customer relationships by initiating a thorough, quality conversations in order to identify customer needs and matching those needs with the appropriate Bank product or service. Requires strong understanding and execution of the Bank’s sales objectives, processes, tools and campaigns. Refer customers to other members of the branch team or select business partners including Home Equity, Mortgage, AIS and Business Banking, as appropriate to meet the customer needs
Nurture and retain customer relationships by extending a courteous welcome and delivering accurate and timely customer service according to the established guidelines, including cashing checks, accepting deposits, and withdrawals, handling loan and credit card payments and dispensing monetary instruments and bonds. Look for opportunities to convert service activities into sales opportunities
Answer customer questions and resolve related account issues to ensure customer satisfaction, including phone and in-person. Perform service related activities such as on-boarding calls and appropriate follow-up with customers
Open new deposit related accounts, credit cards and savings products and process changes to existing accounts. Requires understanding of sales, products, benefits, account ownership, forms, and procedures. Ensure that new accounts are properly processed and cross-sell opportunities are identified and pursued
Support the day to day operations activities of the branch as assigned including: cash vault balancing, reporting, tracking and servicing the ATM machines and night drop. Balance cash daily to maintain accurate transactions processed
Protect the Bank's financial interests by complying with internal and external policies, procedures, and regulations
Universal Banker may be asked to performance reactive cross-sell activities such as campaign calls, e-refer followup and other related activities
Proactive aisle prospecting required for in-store bankers

Bi-lingual Chinese Customer Service Lead Resume Examples & Samples

RESPONDING TO CUSTOMER QUESTIONS AND COMMENTS VIA PHONE, EMAIL, SOCIAL MEDIA AND LIVE CHAT WITH SPEED, Accuracy, AND PROFESSIONALISM
RESEARCHING AND RESOLVING COMPLAINTS TO ENSURE CUSTOMER RETENTION AND SATISFACTION
Handle preliminary escalations and ESCALATE TO CUSTOMER SERVICE MANAGER ON DUTY AS NECESSARY
CONTINUOUSLY EVALUATING AND IDENTIFYING OPPORTUNITIES TO DRIVE PROCESS IMPROVEMENTS THAT POSITIVELY IMPACT THE CUSTOMER’S EXPERIENCE
COORDINATING AND FOLLOWING UP WITH OTHER DEPARTMENTS TO ENSURE PROBLEM RESOLUTION, AND Working COLLABORATIVELY WITH OTHER CUSTOMER SERVICE TEAM MEMBERS TO PROMOTE AN ENVIRONMENT OF CUSTOMER SATISFACTION
NAVIGATING PROFICIENTLY THROUGH OUR MULTIPLE SYSTEMS
STAYING UP TO DATE ON CUSTOMER SERVICE POLICY AND PROCEDURES
Address questions of other representatives in an organized and timely fashion
Coordinate training of new representatives as well as ongoing coaching for existing representatives

Bi Lingual Executive Assistant Engineering & Planning Center Resume Examples & Samples

Schedule routine departmental meetings, prepare agendas, take meeting minutes & ensure timely follow-up for tasks assigned to the team during meetings
Proactively follow-up on outstanding tasks & issues on behalf of senior management
Prepare clear & well-written communications on behalf of management, both within VW Chattanooga & to outside recipients, including Germany as required. Prepare & coordinate various reports, presentations & documents within the departments by gathering data &/or preparing PowerPoint slides
Prepare, submit & track expense reports & maintain records
Prepare, track & follow-up on Check Requests, Purchase Requisitions, RFQ’s, & PAR’S to ensure timely delivery of goods & services
Monitor & track departmental travel requests & activity
Prepare accruals, collect back-up documentation, submit to Finance, prepare check requests for payment, & reconcile payments against accruals
Maintain signature authorizations/deletions
Act as mail administrator for department, order office supplies, maintain office supply cabinet/resources, & prepare OA, catering & other requests as required
Proficient computer skills (MS Office & Internet browsers)
Bilingual – fluent in English & German

Bi Lingual Senior Quality Assurance Analyst Sme Resume Examples & Samples

Supervisory experience not required but preferred
Must be well organized, demonstrate initiative, and able to manage multiple projects. Spelling, grammar and proofreading skills required
Excellent skills in attention to detail Demonstrate high degree of integrity

Bi Lingual Collections Spoc Resume Examples & Samples

Work with customers to remedy their financial hardship by leveraging default resources from the onset of the need for assistance
Contact customers to answer inquiries, review options, set expectations, provide solutions and provide status updates to through the entire process as the customers dedicated, single point of contact
Review and process both short and long term hardship requests
Follow up with customers and assist with completion of hardship packages or other forms as needed
Partner with multiple internal departments (loss mitigation, foreclosure, repossession, bankruptcy, collections, etc.) in order to effectively communicate all default statuses to the borrower
Oversee the hardship packages through the Loss Mitigation process to ensure milestones are met
Communicate underwriting decisions on hardship requests to the customer. Communicate modification agreement terms to approved customers and gain their acceptance. Communicate other alternatives to customers who are declined
Track the completion of hardship packages and monitor loss mitigation trail payment plans
Ensure efficient transition of accounts to the appropriate Collection and Recovery Unit as applicable
Accurately document hardship process details in the appropriate bank systems
Achieve goals and meet assigned deadlines in a timely manner
Comply with company and regulatory requirements
Ability to determine the nature of a customer problem, provide the best solution and respond with professionalism
Excellent level of attention to detail and highly organized
Demonstrated ability to follow policies, procedures and guidelines
Excellent verbal and written communication skills with internal and external sources
2+ years of call center experience
Strong negotiation and problem solving skills
Strong relationship building skills/Customer centric
Ability to work under stringent deadlines stressing urgency to achieve monthly goals within expected quality parameters
Demonstrated ability to foster process improvements in the workplace
Ability to work in a fast-paced team environment with minimal guidance
General knowledge of the Foreclosure, Repossession, Loss Mitigation and Recovery process
Proficient in Microsoft Office Suite
Bi-lingual (Spanish and English)
Specialized knowledge of lending and repayment remedies
Specialized knowledge of Forbearance, Repossession, Loss Mitigation and Recovery remedies
Baseline knowledge of regulatory guidance related to SPOC & Loss Mitigation
Prior collection experience
2+ years experience as a coach or team leader in a collection call center environment

Bi Lingual Collections Client Svc Adv Resume Examples & Samples

Facilitate customer solutions to resolve short-term financial hardship issues with customers
Answer customer inquiries concerning the status of their accounts
Accurately document call details in the appropriate bank systems
Bi-lingual (Spanish and English) - REQUIRED
General knowledge of lending and repayment practices
1+ years of sales/customer service experience or currently pursuing a degree
Demonstrated ability to adjust to changes in the workplace
Proficient in Microsoft Office Suit
Ability to work in a fast-paced environment with minimal guidance
Associate’s or Bachelor’s Degree -Prior banking or collection experience

Bi-lingual Customer Svc Prof, Call Center Resume Examples & Samples

Provides accurate information to the customer. Explains products and policies so the customer can understand
Handles some complex in areas of expertise. May handle escalated calls from less experienced Customer Service Professionals
Takes every step possible to answer the customer's question or solve the problem during the call, without transferring the customer to another employee or department. When follow-up is required, doing so within the timeframe committed to the customer
Follows departmental policies and procedures, particularly in regards to customer confidentiality
Effectively uses computer systems for tracking, information gathering, and/or troubleshooting
Continually learning and developing knowledge of Bank products and services

Bi-lingual Regional Director Resume Examples & Samples

Reinforcing a client first culture, actively coaches each team member in delivering a superior client experience
Promotes RBC Client First mindset by ensuring ability to meeting clients when they want and where they want
Champions commitment to superior client experience for all scheduled and walk in clients, ensuring team works collaboratively and leverages RBC internal partnerships when need dictates
Represents RBC Insurance within the community, demonstrating leadership and focus on attracting new business opportunities and increasing likeliness to recommend through existing client referrals
Establishes and coaches an advice driven approach within the team to ensure understanding of client needs when providing solutions & servicing, leveraging RBC partnerships when required
Apply Performance Management through regular reviews, joint sales calls, sales routines, ongoing coaching discussions of the PMD, performance enablement, assessment and development plan
Ensures sales force capability through building necessary skills/competencies/accreditations to meet market needs, including knowledge of RBC partners for referral success
Takes responsibility for ensuring the knowledge level of employees regarding underwriting risk and regulatory requirements meet position requirements
Takes the initiative to keep informed of current events, market news and internal information on RBCNet and applicable internal sites
Minimum 5 years of sales leadership, people management and sales management experience
Progressive industry and general business experience (5+ years) with a focus on multi-line insurance in a sales capacity
Superior selling and sales management skills
LLQP (Life License) & General Insurance License
Entrepreneurial / business developer mindset
Superior time management and organizational abilities
Strong people management skills; able to assemble and manage a new team of people
Post secondary education preferred, or equivalent experience in lieu
Financial Planning designation would be an asset

Bi-lingual Administrative Assistant Resume Examples & Samples

Manage electronic schedules to ensure efficient time management
Organize the NAR-PSK papers with DMS4 for engineering internal distribution to VP Engineering, GM ET, and the project relevant topics to the project responsible persons within engineering
Prepare clear & well-written communications on behalf of management, both within VW Chattanooga & to outside recipients, including Germany as required
Prepare & coordinate various reports, presentations & documents within the departments by gathering data &/or preparing PowerPoint slides. Prepare, submit & track expense reports & maintain records
Prepare, track & follow-up on Check Requests, Purchase Requisitions, RFQ’s, & PAR’S to ensure timely delivery of goods & services Monitor & track departmental travel requests & activity
Track and report administrative & discretionary budgets to General Manager
Prepare accruals for the department, collect back-up documentation, submit to Finance, prepare check requests for payment, & reconcile payments against accruals
Provide back-up administrative support as required
3+ years of Administrative Assistant experience
Experience with tracking budgets

Bi-lingual Cash & Trade Processing Senior Analyst Resume Examples & Samples

Support Latam Transformation senior program managers and executive sponsors to execute large scale transformation of key processes, products and infrastructure
Work proactively with country partners to successfully transition and stabilize the integration of Cash Ops. Services
Facilitate alignment of the operations area with focused in IT efficiencies, improvements, Projects and initiatives
Liaise with multiple Operations teams to ensure a quality product is delivered to external and internal customers
Identify and implement process improvements, service enhancements, or technology enhancements
Create, develop, and manage critical business relationships
Identify control deficiencies and implement appropriate procedures to mitigate any risk or control losses
Resolve complex problems where analysis of situations or data requires an in-depth evaluation of basic operations and business processes
Identify opportunities to reduce expense through improved technology builds, process changes, or any opportunities for outsourcing at a lower cost
Collaborate with program team leadership and to help drive effective and efficient problem solving
Drive project level analytics, identify opportunities and prioritize work efforts across key function
Help drive business case analysis and benefits realization
Identify, scope and mobilize future state opportunities across the organization (MIFT, FT, Special Services, etc.)
Bilingual in English/Spanish required
5+ years of experience in IT and Cash Operations
Bachelor's Degree or equivalent work experience
Expertise in Accounting and Billing required
2+ years of Supervisory experience
Knowledge of the Latam Cash Operations business environment preferred
Recon Frontier experience preferred
Strong PC skills with knowledge of relevant computer applications
Recognized as a collaborative business partner among multiple Operations teams
Knowledge of LATAM Region IT Plataform systems (Citidocs, SVS , Bcosmos) Accounting principles and the ability to understand how financial transactions affect the operating systems/GL
Strong relationship management, interpersonal and communication skills with the demonstrated ability to lead transparently at an advanced level Strong project management, analytical, and investigation skills
Proven ability to present complex ideas, negotiate and influence senior leaders across diverse functions
Highly organized with a successful track record leading projects and delivering superior results
Ability to work remotely in a team environment
Recognized as a change leader
Strong problem solving skills and demonstrated ability to resolve issues that have impact beyond one's own area

Bi-lingual Sales Associate Resume Examples & Samples

Ensure that each customer receives outstanding service by providing a friendly environment.This includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
Maintain an awareness of all promotions and advertisements
Assist in floor moves, merchandising, display maintenance, and housekeeping
Assist in processing and replenishing merchandise and monitoring floor stock
Aid customers in locating merchandise
Communicate customer requests to management
Assist in completing price changes within the department
Operate a computerized point of sale cash register and inventory management system: including the accurate entering of sales information: receiving payment for products: processing credit card transactions; making correct change; processing refunds, exchanges and voids; and issuing gift certificates and credit slips
Reconcile daily sales and prepare deposits and end of day reports for management
Actively engage customers in conversation and actively assist in the understanding, demonstration, description and selection of merchandise
Utilize a working knowledge of all retail merchandise including price, any special product considerations, stock location in store and in the back stockroom
Accurately perform all merchandise receipt processing, including processing in the POS system; merchandise inspection, tagging, stocking and display. Communicate all damages and wrong shipments to store management
Actively maintain the store appearance including keeping merchandise neatly organized and attractively displayed. Dust and clean shelves regularly, fold t-shirts and arrange merchandise to maintain the highest level of visual presentation
Answer all incoming calls with a professional greeting
Accurately execute any merchandise returns as directed
Actively execute the daily goals and priorities assigned by Store Manager
Maintain stockroom merchandise organization and cleanliness
Any other tasks as assigned by any manager
Minimum of 6 months of retail sales experience
Ability to communicate with associates and customers
Ability to read, count, and write to accurately complete all documentation
Ability to operate all equipment necessary to perform the job

Bi-lingual Market Leader Resume Examples & Samples

Responsible for instilling the BB&T Mission, Vision and Values within the branch team
Responsible for coordinating efforts to ensure BB&T client service expectations are delivered
Responsible for sales management and revenue generation within the branch. Provide quality leadership, encouragement and guidance to all branch personnel, while ensuring clients receive superior client service quality
Responsible for execution of BB&T’s sales process within branch through BB&T supported sales processes and other Community Bank initiatives
Make proactive daily contact with clients and prospects either by phone, in-person (including, active lobby engagement using Plan-it to determine optimal times) to identify additional client financial needs, initiate client relationships, and attract and retain new client households
Initiate, direct and participate heavily in outside retail and small business client development and in-house marketing programs. Responsible for branch prospecting for new consumer and small business households, as well as providing additional solutions that will expand existing household relationships
Participate in civic, government, professional, business and community affairs, associations and groups to solicit and develop new consumer and small business households for the branch. Promote BB&T’s positive public image in the community
Responsible for consumer and small business loan performance within the branch pertaining to growth, profitability and quality
Responsible for balanced growth, servicing and profitability of Bank’s deposit products
Through execution of the Consultative Sales and Service process, ensure all branch personnel proactively and aggressively market non-credit services (e.g. Payment Solutions, Insurance, Merchant, Wealth, Investments and Payroll)
Responsible for providing leadership and coaching to all members of the branch sales team to ensure maximum performance and attainment of personal goals and improvement plans
Responsible for staffing branch team to include: hiring, goal setting, performance reviews and ratings, salary reviews, promotional transfers, terminations and training
Responsible for coordinating with Area Operations Officer to ensure internal controls are maintained with a proper emphasis on operational risks. Maximize operations efficiently by managing non-interest expenses
Proactively lead, manage and actively participate in consultations with the Teller Supervisor, in personnel- related duties to the Tellers, including
Bachelor’s degree or equivalent education and related training
Four years of financial services experience
Two years of leadership experience
Demonstrated ability to provide leadership and to handle multiple priorities under time constraints
Strong interpersonal, sales and relationship management skills
Strong written, verbal and communication skills
Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in this role, including new or transfer of registration and applicable NMLS background check
Bachelor’s degree with a concentration in business, accounting, finance or banking
Completion of BB&T’s Retail Academy within six months of employment in this role
Graduate of BB&T’s Leadership Development Program

Bi-lingual Executive Assistant Resume Examples & Samples

Screen & route written & electronic mail & telephone calls, both internal & external
Establish & track administrative & discretionary budgets
Access & track monthly Budget Performance reports for individual cost centers, review for discrepancies & reverse where possible
Bachelor’s degree in Business Administration or other business field

Bi-lingual Marketing Consultant Resume Examples & Samples

Meet or exceed sales goals as defined by airport, team and company growth objectives. This includes weekly, monthly, quarterly and annual sales expectancies
New business prospecting and development, including cold calling, scheduling appointments and preparing proposals to sell advertising within a select portfolio of airports. A minimum of 90 minutes of outbound phone calls are required each day in the office to produce 10 qualifying prospects per week
Attending weekly training to improve sales skills, increase product knowledge and to stay abreast of company products and trends
Ability and desire to work in a team-oriented environment in our Allentown, PA office
When visiting a market, must walk through terminals to complete service audits, confirming all signs are in proper place and in proper working order
Conduct business appointments by showing potential clients various displays throughout terminal
Travel and driving required. Travel may be by plane, rental vehicle, shuttle, bus or train
When in market, driving or travel to conduct appointments or lead hunting
May be required to assist service rep with artwork install or accessing of repairs needed for signs
Must have bilingual (English/Spanish) language skills for speaking, writing and reading
Excellent communication required, both oral and written
Be able to present one’s self in a highly cooperative and professional manner when meeting both internal and external customers face to face
Must have ability to learn and use company and customer system(s)
Most possess valid in-state driver’s license with safe driving record
Must be flexible to travel, up to 50%, including some weekends
Must be able to pass a 10 year criminal FBI background check
College degree – or equivalent experience
Previous sales experience a plus
The employee must have the ability to lift and move items up to 15 pounds
The employee must have the ability to carry or hold up to 15 pounds of supplies or materials while walking for a period of thirty minutes or more
This job is generally performed in a temperature controlled airport or office environment. Duties are occasionally performed evening, weekend or late night hours
Must be able to walk through airport terminals of varying size
Must be able to carry and maneuver personal luggage when travelling

Bi-lingual Account Services Representative Resume Examples & Samples

Must be fluent in French and English
Two year college degree or equivalent plus 1-3 years of related customer service experience
Desire to work in a fast paced, team-oriented department
Strong computer skills including Microsoft Office and Internet Explorer

Bi-lingual Chargeback Officer Resume Examples & Samples

Limit and control non-credit losses by reviewing chargebacks for accuracy, completeness and timelines
Minimize potential risk to the bank by proactively identifying and acting on suspicious activity
Ensure established processing procedures and practices are followed in reference to chargebacks
Meet daily processing levels of chargebacks to satisfy customers
Communicate with and provide support to internal and external customer
Develop and maintain effective relationship with other Financial Institutions and TD Canada Trust branches and TD Merchant Services
Be knowledgeable to adhere to the chargeback cycle and the time limits related to each code
Identify new processes to more effectively contribute to the overall success of the department by reducing non value-add workflow
Remain current with internal communication and industry trends
Maintain knowledge of procedures and regulations at all times through constant review of reference materials, Intranet sites
Ensure that established Service Level Agreements (SLA) are consistently met by responding in a timely manner to all chargebacks and adjustments, ensuring files are handled using the department's standard procedures
Call merchants to follow up on chargebacks due to disputed transactions assigned
Ensure accurate expectations are set for all customers with respect to turn around times and timeliness

Bi-lingual Information Security Marketplace Technology Analyst Resume Examples & Samples

Perform housekeeping tasks in supported systems
Ensure an updated product inventory is maintained for the team
Complete tasks in connection to the organization’s activity but not detailed in the current job description, charged by the direct manager or functional head
Fluency in Spanish required
2+ yrs. of related experience
Business Analyst Experience understanding Business Requirements and Use Cases
Enhanced knowledge of Microsoft Office products, i.e. Word, Excel, Outlook
Testing experience with Web Based Forms, make changes accordingly Skills
Excellent verbal and written communication skills in English and Spanish required
Ability to work extra hours as required

Teller Harbor City Bi-lingual Preferred Resume Examples & Samples

Create a connection and develop rapport with customers to provide outstanding, personalized service
Listen carefully and connect with customers to understand their top financial priorities and to uncover products and solutions that will benefit them
Ensure customers/clients are quickly connected to the appropriate teammate with the expertise to meet their needs
Accurately and efficiently process transactions such as customer deposits and cashing checks
Follow established policies, procedures and guidelines to protect both our customers and Bank of America
Proficiency in basic computer skills

Bi-lingual Sales Account Executive Resume Examples & Samples

Generate revenue for the station and meet monthly goals through effective outside sales techniques
Develop new business through selling commercial advertising time and other station products by reaching out to local businesses and other advertisers
Create and present advertising strategies and ideas for local businesses incorporating TV, online and digital mediums
Provide input on sales promotion ideas to sales management
Retain current business and develop new business contacts
Attain budgeted revenue goals through effective solicitations, promotions and service
Understand the business objectives and advertising strategies of clients and find ways to help them achieve their objectives through effective advertising
Fully Bi-Lingual in English and Spanish is a must
Digital knowledge is required
Experience selling digital media is preferred
Strong organizational, written and presentation skills
Proficient in Word, Excel and PowerPoint
Ability to build and maintain positive customer relationships
Competitive, persuasive, energetic and self-motivated
Ability to overcome objections
Enjoy a fast paced environment with a desire to win
Professional appearance a must

Bi Lingual Health Screeners Resume Examples & Samples

Manual blood pressure and heart rate measurements
Body composition and BMI using the hand held electrical impedance machine
Screening cholesterol and glucose levels (using standard finger stick protocols)
Post-screening consultations
Flexibility testing (sit and reach)

Teller Greenfield & Broadway Bi-lingual Preferred Resume Examples & Samples

Inform and educate customers on how to conduct simple transactions through self-service technologies
Minimum of six months customer service experience in financial services, retail sales or a goal-oriented environment
Ability to identify customer financial needs, goals and objectives; comfortable asking customers about their personal finances

Teller Stapley & Main Bi-lingual Resume Examples & Samples

Build, develop and maintain partnerships with teammates and specialists to maximize effectiveness and serve customers
Careful attention to detail and time management
Pass pre-employment assessment

Bi-lingual Technical Information Security Officer Resume Examples & Samples

Provides IS security advice to the IT managers and staff
Promote awareness of current policies and standards, as well as revisions and developments; provide consistent interpretation of policy to IT
Interfaces with the business where technical IS solutions are required and advises on the impact to the bottom line while still satisfying business objectives
Establishes and maintains relationships with domain architects, project managers, and others within the technology development unit
Schedules, hosts, and drives meetings with multiple levels of technology management requiring strong communication, influence, and diplomacy skills to ensure that secure development procedures are addressed

Teller Apache Junction Bi-lingual Preferred Resume Examples & Samples

Meet or exceed sales goals by influencing customers to learn about products/services that will benefit them
Proven results in exceeding goals in areas of sales and service in a customer-centric, results-driven environment
Thrive on engaging with customers; can begin a conversation, build rapport, and handle objections
Minimum of six months cash handling experience

Bi-lingual Info Security Analyst Resume Examples & Samples

Create and maintain Citi Marketplace products and related tools in different systems based on properly authorized requests or instruction
Work closely with project managers to understand Business Requirements
Provide customer service regarding the supported products and tools via phone, mail and virtual ticketing systems
Adhere to the team’s procedures and processes. Recommend and implement improvements as necessary
Ensure all access control activity and administration is strictly applied as per corporate policy instructions
Basic HTML and XML coding experience
Bachelor's Degree Preferred in Info. Technology
Basic Web Services experience
Knowledge of bespoke Citi tools – CMP / OA / ResolveIT / VSR / ISW is an advantage
Experience with Web Services and knowledge as to how this technology functions
Excellent customer service orientation, interpersonal skills and ability to set priorities and work under pressure
Strong Troubleshooting skills

Senior Case Manager Rn-bi-lingual English Spanish Required Resume Examples & Samples

Manage network participation, care with specialty networks, care with DME providers and transfers to alternative levels of care using your knowledge of benefit plan design
Recommend services for Humana Plan members utilizing care alternatives available within the community and nationally
Identify potentially unnecessary services and care delivery settings, and recommend alternatives if appropriate by analyzing clinical protocols
Examine clinical programs information to identify members for specific case management and / or disease management activities or interventions by utilizing established screening criteria
Conduct admission review, post-discharge calls and discharge planning
Active RN license
Bi-lingual - English/Spanish Speaking
Ability to be licensed in multiple states without restrictions
Prior clinical experience preferably in an acute care, skilled or rehabilitation clinical setting
Ability to work independently under general instructions and with a team
Valid drivers license and/or dependable transportation necessary (variable by region)
Education: BSN or Bachelor’s degree in a related field
Health Plan experience
Previous Medicare/Medicaid Experience a plus
Call center or triage experience
Previous experience in utilization management, discharge planning and/or home health or rehab
Bilingual is a plus

Bi-lingual English Resume Examples & Samples

80% of the mandate is working alerts generated by the software and following up on each one through to completion of the pay/no pay decision
10% will require file maintenance and statistical reporting
At peak times, overtime may be required to ensure that all alerts are closed to meet with CPA requirements
Ability to exercise discretion and confidentiality, adhere to established deadlines

Bi-lingual Sales Administration Specialist Resume Examples & Samples

Assists in the adminstration and execution of marketing programs in order to support the overall sales effort
Assists in establishing systems for collection and dissemination of product and/or applications information to customers or field sales personnel
Maintain the master file for customers and potential customers for field sales
Provides technical support to field sales personnel and assists in interpreting customer needs; at times, may visit customer sites with field sales
Prepares technical proposals and quotations for customers
May participate in presentations of marketing/sales proposals to customers
Performs a variety of statistical analyse on assigned products
May assist in contract administration and negotiation
Assists in the resolution of order processing issues
Provides support to sales personnel in preparing and arranging trade shows, exhibits, seminars, meetings and presentations
This position requires 2 - 3 years experience within a sales or sales support business environment
Must be bi-lingual in English and Spanish. These skills will be assessed by a formal language test
A Bachelor's degree is required, preferably in business administration or marketing
Must have good analytical ability and resourcefulness along with problem solving skills
Good oral and written communication skills are mandatory
Must have the ability to deal effectively with people at all levels
Must be proficient in MSoffice

Bi-lingual Resume Examples & Samples

Bi-Lingual - English/Spanish
Proficiency in all Microsoft Office applications, including Word and Excel
Working knowledge of computers, or a demonstrated technical aptitude and an ability to quickly learn new systems
Associate’s or Bachelor’s Degree in Business, Finance or a related field
Familiarity with medical terminology and/or ICD-10 codes

Bi-lingual Mortgage Loan Officer Resume Examples & Samples

Execute effective mortgage marketing plans to meet or exceed agreed upon mortgage production goals
Maintain a complete and thorough knowledge of BB&T Mortgage Strategies, Policies and Procedures, as well as secondary market investor's guidelines utilized by the bank
Adhere to and comply fully with any and all BB&T policies and procedures related to internal and external rules and regulations, particularly those established by State and Federal law
Provide mortgage clients sound mortgage advice based on a full understanding of client needs as well as BB&T Mortgage products and their benefits. (Profiling)
Consistently execute on BB&T's referral process (IRM) by introducing mortgage clients to other bank services for cross sell opportunities
Assist Mortgage Loan Administration with client, attorney, or appraiser document follow-up as determined through quality control or post closing review
High school diploma or equivalent education and related training
Minimum of one year experience in banking and/or lending environment with basic knowledge of residential property types
Possesses solid interpersonal and negotiation skills
Demonstrated proficiency in relevant computer applications
Ability to provide own transportation to travel as needed
Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in this role, including new or transfer of registration, and applicable NMLS acceptable background check
Bachelor's degree in Business, Marketing, Accounting, or related studies
Two or more years of experience in residential mortgage lending with solid knowledge of the local market and regulations
Completion of elective training curriculum in Mortgage Lending

Bi-lingual Service Center Representative Resume Examples & Samples

Schedule Shared Resources
Process Service Requests (create, update, close, queue, fax, e-mail etc.) in a timely fashion
Act as the reference point for site information (includes referring occupants to the applicable source of information when necessary)
Maintain knowledge in key systems and applications (websites, databases, metrics)
Assist with training new employees
Assist with Special Projects
Assist Property Relationship Leads (PRL)

Bi-lingual Fraud Detection Specialist Resume Examples & Samples

10% will be to input watchlist data into the monitoring software with a high degree of accuracy
It is anticipated that analysts will also train on several software programs in order to cover off for absences and be better able to refer accounts that they suspect may be involved with other kinds of risk problems
Minimum of one years experience in a line position –or equivalent – (customer Service, PFS, CFS, or subsidiary business)
Analytical and problem solving skills. – ability to multitask and manage multiple investigations in an organized and thorough manner, ensuring that all actions are documented
Good customer service and communications skills- written and spoken
Proficiency with computers , software packages and internet available resources

Assoc S&D Settlements Analyst Bi-lingual Required Resume Examples & Samples

Ensure the timely execution of securities settlements for International Custody, for the LATAM markets
Ensure the timely Pre-match, Client Services, Trade Processing, Cash Processing, Investigations and settlements functions for the LATAM markets
Process reengineering, identify, and implement process improvements and technology developments for LATAM markets. Activities include review existing processes, Securities transactions Pre-matching , Depository Settlements, Cash Processing, Asset Reconciliation, Account Openings and timely resolution to Customer queries and investigations. Write BRD’s , coordinate and execute systems UAT testing
Support all LATAM markets with continual process re-engineering efforts, efficiency management, quality improvement and cost optimization
Prepare departmental MIS for Senior Management review
Interact with local branches Operations, Product and Technology Support teams to address client, operational and technological issues
Ensure compliance with internal audit programs
Assume responsibility for special projects, as required
Produce MIS to measure units effectiveness on service standards and client deliverables
Excellent client service skills
3+ years of related experience (Bachelor’s degree preferred)
100% Bi-lingual required (Spanish / English )
Strong interpersonal, analytical, and problem solving skills
Ability to manage multiple tasks, attention to detail and excel in a pressure driven environment
Knowledge of securities operations and transaction processing
Must be able to adapt to change in a fast paced environment
Proficient PC skills (MS Office Suite, Word, Excel, Access a plus)

Bi-lingual Account Manager Excellent English Plus one Other European Language Resume Examples & Samples

Professional proficiency in both English and one other language
Commercially minded and motivated to succeed
A natural on the phone and comfortable, once trained, to have high in-depth business discussions with senior decision makers
You don’t need prior sales skills as we can teach that, just the desire to work in sales and be commercially astute, intelligent and quick thinking
Be prepared for occasional foreign travel (Germany in October)

Bi-lingual Infrastructure Senior Tech Analyst Resume Examples & Samples

Experience troubleshooting Windows Operating Systems
Analytical thinking and experience with data analysis tools and methodologies
Team-oriented and collegial approach to addressing challenges
Strong problem isolation and resolutions skills
Strong working knowledge of Active Directory
Experience of the following technologies - Radia Client Automation, MSI Application Packaging, VMWare App Volumes, MS SCCM, Citrix XenApp / XenDesktop
Experience of ITIL / Six Sigma methodologies preferred
Experience of using MS Office products in a business environment

Facility Administrator Bi-lingual Resume Examples & Samples

Provide full administrative support, including phone support, typing, reports, filing and distribution of correspondence
Schedule and coordinate meetings/special events as requested
Assist in lease administration activities including occupants contacts and insurance information; generate reports
Prepare and coordinate bid proposals, service contracts and approved invoices. Assist in bidding process and assist facilities manager(s) in their efforts to ensure compliance with Cushman & Wakefield’s policies and procedures
Prepare and code invoices for facility manager’s approval
Ensure office is stocked with office supplies and other required items to maintain the office
Ensure prompt and accurate completion of contract and certificates of insurance information in contract administration software
Track and file contracts and insurance certificates; maintain follow-up system for expirations
Monitor and maintain the facility maintenance work order system and prepare monthly reports for facilities manager on status of occupants work orders
Maintain the facility purchase order system
Maintain lease and contract files, as well as other files located within the facilities management office
Promote and foster positive relationships with occupants and owners and track service calls as required
Assist with monthly and quarterly management reports as well as annual budget preparation
Process management and maintenance staff hours, occupants bill back invoices through accounting, expense reports, monthly meter readings of properties, and check requests for review and approval

Bi-lingual HR Assistant Resume Examples & Samples

Administration of the Attendance Policy - 20%
Administration of benefits including answering questions, keying benefits, and presenting new or changing information to employees - 10%
Coordination of facility newsletter and engagement events - 10%
Assisting employees with questions or providing assistance to employees regarding HR related concerns - 10%
Proving translation assistance from English to Spanish and Spanish to English when needed - 25%
Coordinating the facilities hiring process. Including, application keying in to the application log, scheduling interviews, assisting new employees with paperwork, and ensuring all background checks are complete before orientation - 20%
All other duties as assigned - 5%
Bachelor of Science in HR or Business
Certified translator (in Spanish)
One of more years experience in an HR Administrative role
Strong community presence
Working knowledge of Kronos or PeopleSoft

Spanish Bi-lingual Outside Sales Associate Resume Examples & Samples

Basic pc skills and proficiency with MS Outlook
Must pass pre-employment testing (Drug Screen, Background Check)
Bachelor’s degree in Business, Sales, Marketing, Hospitality; or Culinary Arts
Previous Sysco experience
Restaurant management / chef experience
Fluency in Spanish and English is highly preferred
Develop new business, penetrate existing accounts, and minimize lost business to achieve profitable sales growth and special objectives within assigned territory
Seek and qualify prospects in accordance with Company account stratification goals
Be informed of market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided
MONS

Bi-lingual Human Resources Manager Resume Examples & Samples

Manages the delivery of the strategic plan and related initiatives to ensure needs of business unit are supported
Ensures New Balance corporate and cultural philosophies are applied to practice and are evident in policies and programs
Demonstrate New Balance values and demonstrate excellent HR partnership to support business unit growth and development. Acts as an advisor and consultant for select leaders and managers to pro-actively drive engagement and to remedy and solve issues. Raises and surfaces trends to the business
Maintains an understanding of the business and talent through the use of workforce analytics and metrics. Incorporates understanding into day-to-day advisement and support to improve HR programs and services
Maintains an ongoing assessment of business group, identifying opportunities and gaps while working individually as well as with HR colleagues to provide solutions and value added HR support
Executes initiatives for talent review planning with key managers, talent reviews and conducts succession planning. Sustains on-going influence of talent into key business initiatives
Works with managers to identify new roles and resourcing requirements. Collaborates with recruiting team on hiring strategy and compensation. May take part in interview process for key roles
Tailors and utilizes a variety of global HR strategies and initiatives to support the goals of assigned business groups
Supports managers and associates in realizing high levels of performance through execution of annual performance appraisal season, coaching and advising on career development plans, performance counseling and implementation of improvement plans
Works in partnership with management to cascade pulse survey results and develops business strategies and action plans to address learnings from Pulse. Utilizes learnings to coach leaders in engagement strategies and incorporates them into input for HR strategy
Provides support and direction to both management and associates for employment relations issues and concerns
Uses employment law and business knowledge to provide context and input to policy development and ensures policies are enacted and supported with NB culture and foundational philosophies in mind. Communicates policy within business group and supports managers and associates with understanding and interpretation of policies
May be called upon to lead and/or support more complex employee relations issues and/or provide HR consultancy to more complex issues, globally
Plays an active role in ensuring awareness of and compliance with a variety of state laws
BA degree with 5-10 years progressively responsible HR generalist experience, which includes experience using consultative skills and driving change management initiatives
Ability to influence and work collaboratively
Strong interpersonal and conflict resolution skills
Bi-lingual in Spanish and English
Strong project management skills with ability to manage execution of multiple on-going initiatives
Knowledge of employment law and HR policies
Strong employee relations background

Bi-lingual Executive Assistant to General Manager Planning Division for the Americas Resume Examples & Samples

Maintain complex calendar for this senior executive, coordinate and arrange meetings
Screen telephone calls and determine which can be handled by other areas of the bank
Answer complex inquiries which require thorough knowledge of the business unit's policies and procedures
Produce highly confidential materials in the form of memos, correspondence, and letters from drafts
Review drafts and finished documents for correct grammatical usage
Compose agenda and correspondence
May prepare materials necessary for meetings, etc
Receive and greet incoming visitors in a professional manner. Direct them to the proper individual and assist them with their needs
Respond verbally or in written form to internal and external inquiries, which may involve communicating with high level management
Perform administrative duties such as coordinating travel arrangements ordering office supplies, preparing monthly expense reports, etc
Responsible for special research/project when assigned
May be assigned to assist the executive in project coordination
Duties may include creating and maintaining various project plans; serving as a project coordinator and assisting in administration duties, including creating and maintaining appropriate project documentation, such as schedules, meeting minutes, etc
Requires excellent organizational and interpersonal skills as well as problem solving, negotiation and follow-up skills
Ability to organize and coordinate multiple projects and has good verbal and written communications ability
Excellent word processing, spreadsheet and database computer skills
Strong Microsoft Word, Excel, and PowerPoint

Bi-lingual Health Educator Resume Examples & Samples

Requires a BA/BS in Health Promotion, Health Education, Nursing, or related field; and 3 years of experience in health
Or managed care education; or any combination of education and experience, which would provide an equivalent
Background
Certification as a health education specialist (CHES) is preferred
Masters in Public health (MPH) degree with concentration in community health or health education is preferred
Requires strong communication skills (written and verbal), and interpersonal skills
Requires strong organizational and time management skills
Experience working with diverse populations is preferred
Bilingual Spanish or other language is preferred
Will require up to 50% local travel within the region

Bi-lingual / Japanese Resume Examples & Samples

Books reservations for air travel, hotel and car rentals, following up when necessary to complete the reservation
Responds to requests for price quotations utilizing automated system(s) for domestic and international itineraries
Promotes the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts. Applies discount programs appropriately
Achieves individual and contractual service level goals related to telephone, quality, and productivity
Maintains client profiles, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included
Monitors, sorts and works global distribution systems (GDS) queues daily to maintain quality control. - Ensures optimum customer service through effective use of phone systems and positive telephone service techniques
Strong domestic knowledge and basic international knowledge
Demonstrated professional customer service skills
Proficiency on Sabre and/or Turbo Sabre GDS
Demonstrated internet research skills for customer information

Bi-lingual Client Service Representative Resume Examples & Samples

Minimum 1 year of client service and/or sales experience
Previous PC and typing experience
Solid written and verbal communication skills
Demonstrated job stability
Banking and/or call center experience
Previous success within a performance driven environment

Sales Representative Bi-lingual Mandarin Resume Examples & Samples

Builds client relationships, secures new orders from new customers, and maintains and expands business with existing client base
Communicates proactively with and responds in a timely manner to clients
Compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, industry ads, trade shows, Internet Web sites, and other sources
Develops and executes a call plan for the area assigned to include calls on and appointments with qualified real estate agents, brokers and their staff, lenders and attorneys
Assesses individual client needs and develops, presents and implements a plan to meet those needs
Is highly visible in his/her marketing area by attending real estate industry functions and participating in community and real estate
Displays or demonstrates product, using samples or catalog, and emphasizes salable features
Effectively creates or adapts and delivers group and individual presentations to customer groups, target customers, cooperating agents and others

Bi-lingual Retail Sales Representative Resume Examples & Samples

*****This role will require that you are bi-lingual fluent in the Spanish language and pass an assessment
Analyze customer needs and present value-added solutions
Inspire and excite customers about how our solutions can impact their lives
Ensure that our customers leave our stores with the best solutions for their needs
Deliver the best product set-up and coaching experience possible
Provide our customers with a basic understanding of the functionality of the products and accessories they purchase so that they can immediately enjoy their new solutions
Attend both formal and informal training to better understand our retail store operations and keep up with company, market, and industry trends
Support daily business operations, including processing customer transactions and auditing cash receipts daily
Outstanding solutions-based sales skills
Exceptional relationship-building skills
Ability to excel in a fast-paced, dynamic environment
Motivated to learn
Professionalism and poise

Japanese & English Bi-lingual Preferred Selling Specialists Resume Examples & Samples

Preferred ability to fluently converse between Japanese and English languages
Outstanding selling behaviors, listening and responding to customer needs to deliver service…...like no other
Sharp awareness of current fashion trends
Building and cultivating relationships with customers through personal interaction
Develop repeat business to grow personal sales, utilizing Bconnected to maintain client files
Meeting or exceeding sales and loyalty goals
Expert on product knowledge, understanding features and benefits and sharing with clients
Demonstrate knowledge of store products and services to build sales and loyalty
Previous exposure to luxury brands preferred; retail selling experience a plus
Exceptional communication skills with the ability to engage in conversation with customers, peers and managers
Desire to work in a fast-paced environment, handle multiple priorities and learn new procedures
Possesses drive, is goal oriented, has an entrepreneurial outlook
Drives to meet and exceed sales goals and customer expectations
Ability to build relationships, connect with others, solve problems and impact and influence others
Passionate and knowledgeable about luxury brands and services
Ability to work as part of a productive team, or individually with little direct supervision

Seller Support Bi-lingual Quality Auditor Resume Examples & Samples

Prepare audit sampling, execute auditing and deliver findings to Operations, Training, and internal partner management teams
Calibrate auditing processes between partner and internal teams
Must be able to verify, document, and communicate audit results, develop an audit report, and evaluate the effectiveness of corrective action and follow up
Must be able to audit in a professional, ethical, and objective manner using and interpreting applicable standards or requirements, with an awareness of potential legal and financial ramifications
Excellent time-management skills and organizational agility, including the ability to effectively balance multiple ongoing projects, tasks and priorities
Develop creative methods and process for improving core metrics based on audit findings
Ability to identify and articulate issues, translate them into business requirements and escalate issues appropriately
Proven analytical and problem solving skills with attention to details; process improvement skills
Demonstrated ability to lead and influence work of others
Address special projects as necessary and adapt to the changing requirements of the business
Ability to understand Seller’s perspective and audit from their overall experience, not only the associates
1-2+ years of auditing/quality monitoring experience related to the job, preferably in a quality process/documentation role supporting a customer service environment
Strong analytical skills that can be used to identify patterns, outliers and opportunities
Ability to manage the stress of the position (for example, deadline pressures and ambiguity)
Sound judgment and decision making skills
Fluenent in Spanish and English
Experience in a customer service environment, preferably in a call center or contact center

Security Officer / Bi-lingual / Santa Ana Resume Examples & Samples

Fully embrace security / safety training programs to enhance performance and ability to advance. These may be specific to the security industry or specific to the industry associated with the client you are assigned to secure
Be aware of and familiar with the site-specific operations performance manual and post orders
Take additional certification training (as required by some positions) to carry OC sprays, drive bicycles, operate Segways, etc
Previous contract security, military or law enforcement experience is beneficial (and sometimes required)
Must have at least one verifiable employer
Ability to communicate effectively in English, both orally and in writing, for the purpose of public interaction and report writing
Strong interpersonal skills are important as most of our positions require regular interaction with the public
Successful completion of AlliedBarton’s Master Security Officer Basic (Level 1) Course
Ability to provide quality customer service
Ability to handle both common and crisis situations at the client site, calmly and efficiently

Bi-lingual Financial Crime Intelligence & Investigations Specialist Resume Examples & Samples

Serving as a subject matter expert on SEDD products and services
Driving new forward thinking SEDD products, challenging current practices leading to great insight and improvement
Providing high quality SEDD reports

Bi Lingual German Resume Examples & Samples

Candidate should be fluent in both German and English languages
Responsible for 1st level support to the customers
Flexible to work on rotational shifts including weekends / public holidays
Responsible for the entry, tracking and management of all incoming support calls in Clarify / Oracle ticketing system
Responsible in conjunction with the local product team for local quality assurance of new product and version releases prior to distribution in your region
Ensure familiarity with new releases as they become available
Train the concepts and procedures of support to the support team in your region
Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures
Able to handle hotel systems support
Liaise with subject matter experts of next level of support, Level 2 support and to the development team if required
Work with the support teams to ensure service level requirements are exceeded
Work with the customers to ensure that contractual service expectations are exceeded
Superior communication skills, written and verbal
Strong management and interpersonal skills with the ability to earn respect from both internal and external customer project teams
Ability and credibility to work effectively with both our internal and external customers at all levels of the organisation
Proven ability to work unsupervised or as a team member of both the local office team and wider company teams
Creative thinking abilities so experiences and knowledge may be used to create new ideas and think 'outside the square'
A self-starter with initiative, drive and strong desire to succeed
Ability to work in a logical methodical manner
Ability to work under stress and meet deadlines
Flexibility with people and time

Bi-lingual Medical Assistant Hours Resume Examples & Samples

Accurately obtains and records vital signs, documents height and weight
Monitors patient flow system and accurately documents necessary clinical data in patient record
Properly provides assistance to physician as requested
Records and communicates messages accordingly
Triages all medical related phone calls
Filing and record keeping is accurate and maintained for easy retrieval
Call in prescriptions to pharmacies
Assists to maintain adequate medical supplies
Accurately prepares and maintains special procedure trays
Communicates pertinent information to the appropriate people utilizing the proper channels in a timely, accurate and concise manner
Utilizes appropriate telephone communication skills
Photocopies all documents when appropriate
Performs data entry and report generation
Ability to effectively use scheduling and billing software
Prioritizes schedule and strives to make best use of time to ensure all assignments are completed on time
Maintains supplies and orders as necessary
Demonstrates familiarity of coding for assigned physician(s)
Assist with covering physician offices as needed to include scheduling, referral management, and billing utilizing the Athena management system
Perform chart audits on a regular basis

Customer Care-customer Care Rep-bi-lingual Resume Examples & Samples

Provides customer service via telephone and other media sources to respond to customer inquiries concerning merchandise, systems support or sales orders. May assess needs and suggest alternative products or services to drive add on sales
Operates a computerized system for tracking, information gathering, troubleshooting of to enter JCPenney merchandise orders, when needed
Communicates with customers regarding availability of merchandise, shipping information, method of payment, transportation charges and other component costs of current or previous orders
Researches charges and adjustments on previous orders
Coordinates with .com Facilities, Customer Relations and Store associates on specific orders, as needed
Submits adjustments for simple, shortage, promotional, damage and incorrect pricing on previous orders
Handles escalated calls from customer
Handles all in-call assistance needed from associates in the center
Ability to appreciate the customer’s perspective. Consistent exhibition of customer service behaviors by showing empathy, patience, and treating a customer the way they would expect to be treated
Good verbal communication skills: Positive attitude and approaching issues with an optimistic “can do” spirit, active listening to fully understanding and acknowledging the issue before addressing
Interpersonal skills: Being able to read the needs of the customer and adjust behaviors to maximize service and sales
Satisfactory writing skills as applicable to keyboarding communications
Understanding of basic mathematical skills, including complex percentages
Understand and professionally communicate customer inquiry procedures and policy to customers, as the situation may dictate
Possess advanced customer relations skills, including active listening, empathy, conflict resolution and organized problem solving skills
6 months – 1 year similar tasks

Bi-lingual Front End Collector Resume Examples & Samples

Ability to speak, read, and write in Spanish
Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment
Insightful: Make timely well considered decisions, create innovative solutions and continuously learn

Bi-lingual AML Operations Analyst Resume Examples & Samples

Be fully bi-lingual (Spanish and English)
Demonstrate a high degree of proficiency in one or more of the product groups: Retail, GTS, Cross Border, CPB/IPB, LATAM and FIU
Evidence the ability to quickly acquire the knowledge and investigation proficiency for other product groups. Be able to travel 10% with minimal to moderate advanced notice and work in an alternate site (geography)
Conduct research utilizing internal and external public and private databases to compile a portfolio of information on transactional activity; funds transfer and or check instrument products/transactions, etc
Perform analysis employing designated tools to identify patterns, risks and anomalies
Document the analysis referencing key facts uncovered in the research process and identified in the analysis process to finalize an appropriate conclusion; assists and provides information to support Suspicious Activity Reports (SAR) or equivalent for regulatory filing; all information must be fully compliant with standards, policies and procedures
Candidate must meet and preferably exceed standards for the research, analysis, documentation, presentation, completeness, timeliness and accuracy
In addition, the AML Operations Analyst - Remediation – LATAM is expected to be conduct and be proficient in the following: investigation and research process/procedures; applications and tools used to support the investigation; documentation of research, analysis and conclusions; Suspicious Activity Reporting (SAR) or equivalent procedures/ documentation/ applications; self review of investigations (cases and/or SAR recommendations) to ensure appropriate dispositions have been recommended; and documentation meets or exceeds procedure and policy requirements
Excellent judgment and assessment skills
Successfully employs personal curiosity to conduct in-depth investigations based upon assessment of anomalous criteria. Excellent organizational and prioritization skills, follows through to complete deliverables in a timely manner
Excellent work ethic (respectful, honest, considerate, self-motivated, can work independently without supervision, works well under pressure, readily adapts to changing work priorities, and accountable)
Excellent communication skills - as evidenced by ability to concisely and meaningfully explain an investigation, procedure or policy and contribute to projects and issue resolution initiatives
Develops strong and productive work relationships with others: analysts, peers, management, Quality Assurance, Production Support, Project Management, etc
Anticipates and responds to customer needs, demonstrates initiative and creativity in problem solving, process improvement, works well under pressure, and is a team player
Highly proficient AML investigator. Knowledge includes: Anti Money Laundering Laws and Regulations Procedural / Policy requirements (including documentation); Systems Applications used to support investigation process (Quick Screens, Mantas, NESS, CitiSmart, Lexis/Nexis, Google, SAR Database, eCIF, eCADD, CDMS, etc.)

Bi-lingual AML Operations Analyst Resume Examples & Samples

Be able to travel 10% with minimal to moderate advanced notice and work in an alternate site (geography)
Excellent judgment and assessment skills; successfully employs personal curiosity to conduct in-depth investigations based upon assessment of anomalous criteria
Excellent organizational and prioritization skills, follows through to complete deliverables in a timely manner

Bi-lingual AML Intermediate Operation Analyst Resume Examples & Samples

Demonstrates initiative and creativity in problem solving, process improvements and teamwork. Bachelor's degree or equivalent work experience
Highly proficient AML investigator; knowledge includes: Anti Money Laundering Laws and Regulations; Procedural / Policy requirements (including documentation); Systems Applications used to support investigation process (Quick Screens, Mantas, NESS, CitiSmart, Lexis/Nexis, Google, SAR Database, eCIF, eCADD, CDMS, etc.)
2-5 years of relevant work experience required
Fully bilingual in Spanish
1 year of AML monitoring experience required

Bi Lingual Human Resources Generalist Resume Examples & Samples

3 to 5 years Human Resources experience
Intermediate to Advanced knowledge of Microsoft Word, Excel, and Power Point
Basic knowledge of U.S. Labor Laws and EEOC practices. (i.e. FMLA, FLSA)

Bi-lingual AML Operations Analyst Resume Examples & Samples

Meet and preferably exceed standards for the research, analysis, documentation, presentation, completeness, timeliness and accuracy
Investigation and research process/procedures
Applications and tools used to support the investigation
Documentation of research, analysis and conclusions
Suspicious Activity Reporting (SAR) or equivalent procedures/ documentation/ applications
Self review of investigations (cases and/or SAR recommendations) to ensure appropriate dispositions have been recommended
And documentation meets or exceeds procedure and policy requirements
Successfully employs personal curiosity to conduct in-depth investigations based upon assessment of anomalous criteria
Highly proficient AML investigator preferred
Knowledge includes: Anti Money Laundering Laws and Regulations Procedural / Policy requirements (including documentation); Systems Applications used to support investigation process (Quick Screens, Mantas, NESS, CitiSmart, Lexis/Nexis, Google, SAR Database, eCIF, eCADD, CDMS, etc.)

Bi-lingual Senior Financial Analyst Resume Examples & Samples

Demonstrate strong competencies in areas of general controls, project management, relationship building, and all aspects of engagement delivery
Ability to develop and mentor associate team members
Execute and manage multiple, complex security and control reviews
Identify process and organizational risks and recommend appropriate controls
Advise clients on controls standards
Ability to effectively ‘translate’ issues into business risks and impacts
Prepare and deliver effective communications, oral and written, in a clear and concise manner at middle and senior levels of management
Review and deliver work at the highest level of quality to ensure department and professional standards are maintained with all issues adequately addressed
Prepare and edit reports (noted observations, recommendations and management action plans) for approval by department management and communication to corporate and Operating Group management
Develop effective relationships with team members and business partners
Ability to think critically, ask questions, analyze complex areas, and challenge business processes
Bachelor's degree in Accounting, Finance, Information Technology or similar field is required
Bi-lingual, fluent in Spanish
Preference given to those with 3 plus years of experience conducting financial/operational audits at a Public Accounting firm and/or a Fortune 500 company
Advanced degrees or a related certification is a plus
Personal computer proficiency, specifically Microsoft Office products, is required
Analytical, project management, interpersonal, change management and communication skills
The ability to work as part of a fast-paced and highly motivated team

Bi-lingual Business Operations Lead-public Sector Resume Examples & Samples

Lead Territory planning, Account segmentation & Quota development
Issue Account Manager compensation plans
Help WWPS Operations balance short term tactical goals with long term strategies
Minimum of 7-10 years of verbal and written communications skills proficiency required in both English and Spanish
Minimum of 3 years of experience with the development and implementation of systems, processes and tools utilized for CRM, variable compensation, revenue reporting, and forecasting
Self-motivated, action-oriented , multi-tasking individual with a great sense of urgency and follow-through
Motivated self-starter who is proactive and action-oriented
Able to operate successfully in a lean, fast-paced organization that can scale quickly
Exhibits sound business judgment, strong analytical skills, and a proven track record of taking ownership and leading data-driven analyses to support and grow a business

Senior Bi-lingual World Wide Public Sector Business Operations Lead Resume Examples & Samples

Manage all aspects of Worldwide Public Sector financial reporting and analysis for a Business vertical ensuring timeliness, completeness and accuracy of reporting
Development of metrics and reports to manage sales pipeline, billed revenue and quota attainment
Development of performance dashboards that encompass key metrics to be reviewed with senior Sales Directors and WWPS leadership team in order to drive and manage the business
Help author LCC narratives and lead the creation of Quarterly Business Reviews
Coordinate with corporate teams to influence roadmap for enhanced business intelligence and CRM tools to support the business
Minimum of 7-10 years of experience in the areas of finance, business management and/or business operations in mid-to-large scale global Sales Organization
Ability to conduct sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations
Experience using BI tools, CRM software and strong excel experience
Experience working within a high-growth, technology company would be beneficial
Familiarity with Public Sector
Experience with Salesforce.com CRM software
MBA with concentration in Business or Finance

Bi Lingual Patient Access REP Resume Examples & Samples

Minimum typing skills of 35 wpm
Demonstrated working knowledge of PC/printer
Knowledge of function and relationships within a hospital environment preferred
Customer service skills and experience
Ability to receive and express detailed information through oral and written communications
Course in Medical Terminology required
Understanding of Third Party Payor requirements preferred
Understanding of Compliance standards preferred
Must be crossed trained in two Patient Access service areas including ED
Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors
Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy
1-2 years of experience in medical facility, health insurance, or related area preferred
Some college coursework is preferred

Financial Services Specialist Park Mall Bi-lingual Encouraged to Apply Resume Examples & Samples

Assists Store Leadership by providing information and training to associates on Financial Service products’ features and benefits, to generate incremental Application acquisition and Credit Share. Acts as a key resource for associates and managers, advising on Financial Service product updates, promotional events, and upcoming transitions. The FSS also educates associates on Financial Services promotions specific to their areas of responsibility
Maintains on-going knowledge of applicable Financial Services products and options, integrated retail, SYW, and operational processes and communicates this information to store leadership and associates. Achieves and maintains both appropriate personal and associates' levels of learning standards through Segno and other learning systems
Completes Member financial transactions accurately and efficiently using POS and online systems. Consistently provides members with product solicitations as part key traffic periods. The presentation should address the member’s needs, both current and future. Executes consistent operational and selling processes (e.g. SYW program and rewards, credit application process, SYW Rewards, multi-channel opportunities, and other miscellaneous income opportunities) and stays up-to-date on changes. Ensures sales associates understand the operational and selling processes
Thoroughly understands website navigation and models use for sales associates, and proactively leverages technology to access and print information/reports to facilitate the Member experience

Bi-lingual Education Consultant Resume Examples & Samples

Conduct on-site employee meetings in a manner that is interesting and informative to the audience. Gain the confidence and trust of those attending the meetings. Understand the needs of the audience, interpret their body language to capture their attention and benefit the listener
Meet individually with employees on-site to assist them in enrolling in the retirement plan, completing retirement account transactions as well as answer questions related to the participant website. Read and comprehend plan provisions from plan documents, summaries of plan provisions or other related plan materials in preparation of meeting with each client/employee
Prepare customized Power Point presentations, newsletters, meeting handout materials and coordinate pre-meeting logistics with client
Participate in the production of webinars and recorded webcasts or train-the-trainer sessions
Master retirement planning strategies and be able to communicate them to plan participants
Efficiently use Milliman’s retirement planning tools designed for plan participants to assist them in preparing for retirement and understanding investment strategies
Develop strong client relationships to encourage ongoing education projects
Coordinate own travel arrangements and meeting logistics with clients. Show up for all scheduled appointments on time and well prepared
Submit daily and monthly reports for audit purposes and client results
Maintain good working relationships with Milliman peers
Ensure final work products are high quality and provided in a timely fashion
Take an active role in pursuing continued education
Experience with and understanding of employer sponsored retirement plans is required
Appropriate credentials or equivalent experience (i.e. Bachelor’s degree in Economics, Finance or Communications or previous financial services experience)
Superb communication skills, ability to prepare and deliver presentation covering complex topics in a simple style in either English or Spanish
Strong organizational skills to track client meeting records and provide summary reports
Experience in training and development or customer service
Self-starter with good project management skills and ability to work under deadlines
Proficient in the use of Microsoft Windows and Microsoft Office suite (Word, Excel and PowerPoint)
Able to work independently while also contributing to team environment

Bi-lingual Qual Voc Rehab Counselor Resume Examples & Samples

Provide professional vocational counseling within a continuum of services to help clients achieve success and to remove barriers by identifying unique strengths, resources, and abilities related to planning and achieving employment outcomes
Administer residual functional capacities assessments, interest tests, aptitude tests, transferable skills analysis and other vocational assessment tools
Develop, implement, and monitor Individualized Plans for Employment (IPE) through onsite visits, job fairs and career seminars
Engage clients in activities of employment preparedness, job seeking and development; Facilitate appropriate concepts, individually or in group settings, to improve skills necessary for all stages of vocational development
Monitor, evaluate, and track client progress with respect to relevant goals in an accurate and timely manner
Establish, maintain and monitor close and cooperative relationships with providers and employers in carrying out supportive services
Monitor on-site job coaching and recommend assistive devices for program and/or service use
Partner with agency regional/district staff, vendor organizations and other constituents in the role and scope of service delivery
Participate in training experiences designed to enhance professional competency in vocational rehabilitation
Knowledge of counseling and job placement of persons with vocational/occupational barriers, including physical, emotional, psychological and intellectual disabilities
Familiarity with utilizing psychological tests and other evaluative techniques
Commitment to lifelong learning in relationship to their own professional development
Outstanding organizational, written and oral communications skills; attention to detail
Proficient usage of Microsoft Office products including Word, Excel and Outlook; prior use of client database systems a plus

Bi-lingual Professional Systems Technical Support Resume Examples & Samples

Pre and post sales issue resolution, technical troubleshooting, product assessment and recommendations, and repair service support
Interface directly with installers, dealers, end-users and Bose Field Sales & Engineering regarding product support issues and solutions
Consistently apply customer service communication skills and in-depth knowledge of Bose products, audio technologies, procedures, and alternatives to assess customer needs and resolve issues thereby building a solid and satisfied customer relationship
Provide feedback, insight and recommendations to help mature service levels offered to market
Experience with professional audio hardware/software including usage and installation of Hi-Z/70V & Lo-Z products
Aptitude for learning computer systems, applications and networking
Ability to work in teams
Customer service acumen
Mexican and/or Columbian Spanish required
2+ years of professional audio systems experience
2+ years of customer service experience
Technical degree/certification preferred

Bi-lingual Multi Site Human Resources Manager Resume Examples & Samples

Understand business drivers and provides objective feedback to business leaders on process and initiatives that will drive long-term results
Collaborate with business leaders to ensure that the talent management strategy is effective and linked to the evolving business needs
Partner with the business leaders to ensure alignment and focus on goals related to employee engagement and other critical components that effect employee recruitment and retention
Advise, coach, and mediate on HR-related matters with employees and managers. Interpret, administer and ensure compliance with all federal and state laws, company policies and procedures. Remain current and adhere to practices that will ensure an engaged workforce and compliant practices
Effectively investigate, document and provide guidance on corrective action or separation efforts when appropriate. This will include the ability to proficiently conduct formal investigatory efforts for behavior and conduct concerns and in response to employee complaints (i.e. harassment and discrimination cases)
Facilitate associate orientation and various leadership training programs. Partner with local leadership to assess and identify high potential talent and provide partnered support and guidance for further development and education on how to fully leverage existing resources or methods
Participate in project team assignments for the HR organization that support the development and/or implementation of organization-wide projects and associate programs
Attend various business leadership meetings to ensure goal alignment at the site level
Assist in the development of solutions that support the business objectives and leadership capability
Minimum 5 years of Human Resource experience as a demonstrated business partner
Strong employee relations and investigation skills
Experience in supporting multiple business groups and/or multiple field locations preferred
Knowledge of laws and regulations relating to HR, including EEO and FLSA
Bi-lingual (Spanish or Creole) is highly desired
Ability to work in a fast paced environment balancing multiple priorities
Ability to drive strategy and HR initiatives and successfully influencing leaders to action
Ability to work independently as well as collaboratively with a team
Passion and ability to deliver effective presentations and facilitate training
Excellent interpersonal skills to include

Bi-lingual Associate Gold Customer Service Representative Resume Examples & Samples

Helps customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment. This is done by identifying and providing services and solutions to their questions regarding renewals, coverage, eligibility, billing, and policy changes
Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth and retention of business
Provides counsel, guidance and suggestions to our customers to adequately cover and protect what they value most. This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products & services
Upholds our customer care standards by achieving individual goals on call quality, handle time, lead transfer ratio, adherence, first call resolution, and reliability
Maintains and tracks accurate data in various computer systems
Associate's degree preferred and/or 6-12+ months’ relevant work experience
Strong customer service skills using resolve, patience, and empathy; excellent oral and written communication skills
Ability to advise and recommend additional insurance products and services
Proficiency with computers, knowledge and ability to use Microsoft Office tools
Ability to multitask, think-talk-type during customer calls, type 25 WPM
Demonstrated bi-lingual proficiency in Spanish and English

CSC Bi-lingual Team Manager Resume Examples & Samples

Bachelors Degree preferred or equivalent work experience required
Minimum of 3-5 years experience in Customer Service Management required, preferably in a call center environment
Ability to be flexible to changing roles and responsibilities
Ability to build relationships, show respect, and instill trust with team members and customers
Ability to challenge the status quo, champion change and implement new initiatives
Ability to create positive energy in teams around the future, inspire the team to believe in themselves and what they are doing; follow the leader even in the face of challenges
Ability to define problems, issues, and identifies causes, explore alternative solutions and choose the best course of action
Ability to develop goals and consistently seek learning opportunities in order to improve
Ability to do things right the first time
Ability to lead and motivate others in meeting/exceeding goals
Ability to speak & comprehend Spanish fluently
Builds high performing teams; provides team with the appropriate directions, empowerment, resources and training
Commitment to quality, ensuring completeness and accuracy of work
Decisiveness - Ability to make well founded decisions in a timely manner, sometimes with incomplete information
Effective in internal & external communication: communicate regularly with Customers Service Rep and management w/ clarity to keep the team informed & to get meaning across w/ max impact
Identifies and implements plans and holds others accountable
Initiative and motivation to push ahead toward achieving a desired goal without suggestions or prompting by others
PC skills - Windows, Word, Excel
Professionalism - Project a positive image thru attention to personal appearance, language and professional behavior
Recognition - Recognizes and rewards the accomplishments of others
Santander Products and Services - Possess in-depth knowledge of products and services; demonstrate a general understanding of related systems and tools
Strong communication skills - Communicate crisply & candidly
Strong organization and time management skills; ability to manage multiple priorities
Strong supervisory skills - Management Focus and Discipline
Take Ownership - Take pride in own work, be will assume responsibility for accomplishing objectives, be dependable and follow thru on commitments

Bi-lingual Administrative Assistant Resume Examples & Samples

Preparing documents, letters, memorandums, reports, and briefings
Performs complex and confidential functions at times, including developing and typing written correspondence or developing Excel spreadsheets, PowerPoint presentations, etc
Preparing training materials for reproduction
Preparing and expediting contracts, purchase orders and invoices for signature and processing
Providing telephone coverage for executives with clients
Scheduling and calendar management related for executive business development managers and corporate wide initiatives
Ensuring file management
Researching information from internal and external sources
Providing scheduling, domestic and international travel planning, and meeting support internally and externally with hotels and other corporate meeting venues
Providing support to various departments for special projects
Prepares expense reports and other required documents
Learn sales database and produce multiple sales reports for executive management analysis
Planning/organizing: prioritizes and plans work activities and uses time efficiently
Teamwork: works collaboratively and effectively with all administrative and executive assistant colleagues; fills in as needed when colleagues are unavailable to support assigned managers
Dependability: is consistently at work and on time, follows instructions, responds to direction and solicits feedback to improve performance. Consistently meets or exceeds timing deadlines
8+ years experience providing administrative support required
Demonstrated MS OFFICE SKILLS essential -Proficiency in MS Office (Word, Excel, Outlook, PowerPoint, etc)
MUST be able to speak and write fluently in Spanish and English
Demonstrated outstanding level of professionalism, ability to exercise good judgment, discretion, tact, and diplomacy
Sound business ethics, including the protection of highly proprietary and confidential information
Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for the executive team
Ability to be flexible to handle multiple priorities and to work overtime as necessary
Ability to adapt to new technology systems, sales database
Ability to work under tight deadlines while managing multiple projects

Center Medical Spec-rn-bi-lingual Resume Examples & Samples

Promote customer satisfaction through appropriate interaction and responsiveness to customer needs
Builds rapport with donors to ensure overall customer satisfaction with the center to support long term donation
Selection of suitable plasmapheresis donors by performing physical examinations and taking medical histories on all donors through the use of FDA approved Standard Operating Procedure (SOP) Manual, current State and Federal guidelines, OSHA, CLIA, CGMP, all internal company procedures and personal education and experience
Responsible for donor awareness to potential hazards
Administration of donor consent form
Provides Donor education on trends identified regarding general health assessment completed at the Center
Provides counseling to Donors regarding unacceptable test results
Evaluates and manages donor injuries and adverse events
Performs evaluations of any history of illness or medications to ensure continued donor suitability
Ensures Donor medical information is complete and accurate prior to donation
Review of donor screening test to ensure eligibility of continued donation
Assists in employee training and coaching regarding medical SOPs as necessary
Assists with the administration of employee Hepatitis Vaccine program
Maintain supplies necessary to perform job duties
Maintains and ensures proper sanitation and cleaning of equipment and work areas between donors
Ensures Donor and Staff confidentiality
Reports all unsafe situations or conditions to Center Management
This job description is intended to present the general content and requirements for the performance of this job. The description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Managers and supervisors may assign other duties as needed

Bi-lingual Operational Risk Analyst Resume Examples & Samples

5+ yrs of business experience required
3+ yrs experience and knowledge of AML/BSA and compliance matters
Risk and Control knowledge as to determine and recommend appropriate controls for mitigating identified risks and control weaknesses
Strong analytical skills and administrative skills required. Attention to detail necessary
Anticipate and respond to internal customer needs; follow through and complete requests on time
Excellent organizational skills, ability to multitask and demonstrate flexibility
Excellent corporate work ethics (timely, respectful and considerate to others, honest.)
Demonstrate initiative and creativity in problem-solving; Self motivated/self-starter, be proactive and take initiative, work independently without supervision and step in to support other team members initiatives; work well under pressure
Demonstrate the ability to make sound decisions and exercise sound judgment
Demonstrate a positive attitude at all times, be open to and quickly adapt to change
Demonstrate ethical behavior with regard to information security
Bilingual, fluent in Spanish reading, writing and speaking

Bi-lingual Associate Resume Examples & Samples

Research components of all types of SSL certificate requests to obtain the proofs required to issue the certificate and assure secure repository of relevant data/documentation that meets company requirements for auditing and review
Review customer documents to determine validity and applicability to the certificate requests
Lead customers through the request and validation process required to issue their SSL certificates with the ability to explain SSL certificate policies and procedures to customers in a clear and positive manner via calls, chats and emails
Be a China certificate product expert, synthesizing insights from the China market with customers’ needs and policy requirements
Maintain department goals and performance standards

Bi-lingual AML Optimization Intermediate Analyst Resume Examples & Samples

Providing training and mentoring to analysts on investigative techniques, internal systems, products and money laundering policy and regulation
Providing assistance on ad-hoc projects, as needed
Assisting in the development and implementation of improvement plans as each baseline Optimization and/or CIP review is completed
Representing the Optimization team in a highly visible initiative and interacting with Lines of Business, Technology, Compliance and Operations to successfully complete optimization reviews
Serving as Subject Matter Expert, for multiple products, in the analysis of alerts and investigation of transactional activities to detect any suspicions of money laundering or terrorist financing activity
Submitting requests for further information or suspicious activity recommendations
Performing peer review of investigations to ensure appropriate dispositions have been recommended by analyst
Interacting with statisticians throughout the Optimization process
Apply/adapt changes obtained from training and the implication of any imposed sanction(s) or laws/regulation(s) to the task at hand. Performing detailed investigations and documenting results clearly
Conducting searches, gathering data and recording evidence from Citi internal systems, the internet, commercial databases and enquiry with business or Compliance contacts within Citi
Conducting alert investigation using global standard policies, procedures and tools aimed at meeting internal and external regulatory requirements
Working knowledge of and the capability to implement multiple sets of procedures
Create and maintain case write-ups
Collecting and evaluating the information and preparing clear, well-written comprehensive reports
Accurately gather, maintain and utilize data in various product databases for future reference
Conduct enhanced due diligence investigations following Citi policies and procedures
Minimum 2+ yrs Business/Operations experience
Bi-lingual skills (English and Spanish)
Bachelor’s degree or equivalent years of experience
Banking / Finance / Business background
Good understanding of AML Monitoring Processes
Proficient in Windows applications, and Internet and commercial database searches
Ability to interact effectively with different levels of management and to operate with excellent corporate work ethics (timely, honest, respectful and considerate to co-workers)
Ability to be trained on procedures for different products

100

Bi-lingual Teller Spanish / English Required Resume Examples & Samples

Perform the basic transactions of a paying and receiving teller such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further authorization when necessary, issuing money orders, Cashier's checks, and redeeming savings bonds
Perform more complex transactions (with assistance as necessary) such as
Demonstrated ability to handle multiple priorities under time constraints

101

Dispatcher, Bi-lingual Resume Examples & Samples

Utilize the phone or electronic communication (WYNSOS) to efficiently dispatch calls and record the ongoing working orders for the site. (40% time)
Maintains communication log for shifts. (10% time)
Coordinates the receipt and outgoing inventory or mail supplies. (15% time)
Performs general office duties such as filing, orders, work orders etc. (20% time)
Updates all OSHA postings and complies with all safety guidelines for the department. (10% time)
Assist with unit inspections. (5% time)
Ability to take direction and complete tasks
Ability to prioritize assignments
Basic computer, tablet skills required
Ability to maintain composure under pressure environments
Ability to work in general office environment
Basic PC skills required
Tablet skills required
Multiple phone line experience required
Radio dispatch skills required
1-2 year in role or similar role is preferred

102

Bi-lingual Forklift Operator Resume Examples & Samples

Read job specifications to determine operator adjustments and material requirements
Positions forks, lifting platform, or other lifting device under, over, or around loaded pallets, skids, boxes products, or materials or hooks tow trucks to trailer hitch, and transports load to designated area
Unloads and stacks material by raising and lowering lifting device
Inventories materials on work floor and supply workers with materials as needed
Performs routine maintenance to include recharge batteries; lubricating, fueling and cleaning
Weighs materials or products and recordings weight on tags, labels, or production schedules
Make sure all housekeeping is maintained in a clear and orderly fashion in assigned area
Ability to move levers, shift gears, depress pedals and maneuver steering wheel to operator equipment
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job
High school diploma or equivalent; a minimum of two years of related experience in trades specific to job requirements; or equivalent combination of education and experience
Bi-lingual / Spanish preferred
Must be able to pass an internal certification program
Must have computer skills
Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to be a self starter and work independently
Have the ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Maintain a high level of accuracy in all aspects of work assignments

103

Sales Associate Bi-lingual a Plus Resume Examples & Samples

Ability to offer and describe various solutions and their benefits to the customer
Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
Sales background, a plus

104

Bi-lingual Branch Trainer Resume Examples & Samples

Maintain and monitor the training within the branch
Provide consultation and feedback as to the training needs of the branch according to topic and expiration of certifications
Maintain a training schedule that is applicable to new hires and existing employees
Monitor training documentation and its distribution to the appropriate (Regional & Corporate) departments
Assist in assigning on-the-job training in specific job classifications
Ensure training schedules and the execution of schedules meet the training needs and requirements
Manage or execute data entry into the training compliance program and issue compliance reports according to requirements
Conduct safety and training meetings as needed
Be at least 21 years of age
Minimum 2 years of experience as a training manager or trainer
Minimum 2 years of conducting needs analyses and developing & delivering curriculum
Minimum 2 years of training experience in the transportation/armored industry
A valid firearms permit or ability to pass applicable firearms licensing requirements
A valid guard card or ability to obtain a guard card or any other required licenses
Good ethics and integrity

105

Bi-lingual Senior Representative Resume Examples & Samples

Servicing clients and partners with several Passport Suites (on-line financial service), both on the telephone and through email
Provide in-depth information regarding enrollment features, functionally, technical issues and maintenance of Private Passport and the bank's products and services
Provide an extensive troubleshooting capacity for clients which include modifications to various browsers settings for windows and MAC
Passport users include Personal Financial Services personal, business, advisors and wealth clients, installation of remote deposit scanners
The incumbent will be responsible for an average of 60 calls and 30 emails daily. Bill payment investigations are assigned on a monthly basis
Quality servicing of client/partner calls through effective communication of call behaviors and accurate information
Client/partner request should be resolved same day, if not during call
Contact client by phone or email with any updates when resolution will take longer than 24 hours until issue is resolved
Perform functional transactions (Dollar Transfers, Stop Payments and ATM/DEBIT card(s) maintenance) accurately and without any monetary errors. Maintain an average quality level of 97% or higher on all Quality Audits. Maintain system access and knowledge level as it pertain to each workgroup that representative has been cross-trained on
Provide accurate transactional information to clients to avoid creating any loss situations for the Unit
All client/partner inquiries received via phone, email or fax should be logged with a detailed description of client issue/problem, research or action taken for resolution
Must demonstrate excellent written communication skills, send out appropriate email response, complete emails according to schedule provided within 24 hours from the time that email was received and ensure email report is accurately completed daily

106

Gulf District Bi-lingual Customer Training Specialist Resume Examples & Samples

Schedule and deliver CPT/CST and other classes for customers, working with Region Product Development Managers, District Managers, Branch Managers, and local sales reps
Prepare and organize training materials and manuals, etc. to ensure training experience is optimal and well received by customers
Coordinate the online registration process for classes and ensure class slots are filled to maximize customer participation and associated revenue
Work with local sales reps to identify key and other accounts to drive customer training revenue, with a focus on YOY incremental revenue growth and new account training revenue opportunities
Educate Sales Managers, Branch Managers, Outside Sales Reps, and Region Product Development Managers on training revenue opportunities and drive them to increase training revenue
Coordinate the online evaluation survey of customers for all classes delivered; document feedback and work with Region Training Director to improve on any areas; maintain records of classes delivered, attendees, customers, and revenue generated
Improve delivery of programs based on survey results
Maintain proper and up to date Training credentials, OSHA certificates, etc

107

Bi-lingual HR Manager / HR Project Resume Examples & Samples

Positive Associate Relations
Project Management / Process Improvement
Management Staffing
High Volume Non-Exempt Recruiting and Contingent Staffing
Performance Management Consulting and Administration
Associate And Management Development
HR Policy/Procedure Development And Administration
Associate Recognition
Compensation Management
HR Operations

108

Bi-lingual Foreman Resume Examples & Samples

Establish production, inventory and quality control standards
Prepare and distribute required daily reporting
Determines work procedures, prepares work schedules and expedites workflow
Coordinate and work with manager and workers for timely production of all jobs, maintenance of normal inventory and development of new products
Oversee inspection of products to verify conformance to specifications and directs setup and adjustments of machines; estimate, requisition and inspect materials and supplies
Interpret company policies to workers and enforce safety regulations
Maintains harmony among workers and resolves grievances
Authorize time and production records for direct reports
Analyze work orders to determine material and machine to be used
Participate in the development of work plans
Examine defective machinery to determine cause of the malfunction and perform repairs or refers to maintenance crew
Set up and operate machinery
Inspects work in progress and finished product
Enforce safety regulation
Recommend measures to improve production methods, equipment performance and quality of equipment
Analyze and resolve work problems
Maintains time and production records
A High School education; three years related experience or training; or equivalent combination of education and experience
Must have project management abilities and a solid understanding of workflow processes as well as being able to work with timeliness and accuracy to specified deadlines
Ability to add, subtract multiply and divide in all units of measure, using whole numbers, common fractions and decimals
Ability to compute rate, ratio and percent; as well as able to draw and interpret bar graphs
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Encompass supervisory skills while maintaining a team atmosphere
Conduct self with integrity and ethical practices
Excellent written and verbal communications skills with the ability to relate with every level of the organization effectively
Demonstrate ability to delegate and/or authority where applicable
Must be able to perform each essential duty satisfactorily

109

Bi-lingual Collections Specialist Resume Examples & Samples

Monitor and maintain assigned accounts through follow up and possibly implement alternative payment options
Make collection and billing calls to reduce the lost assets of a company and delinquent payments
3-5 years professional experience
Bi-lingual - English/French necessary

110

Bi-lingual AML Operations Analyst Resume Examples & Samples

Conduct searches on gathered data for anomalous activity by utilizing the Internet, in-house and commercial databases, inquiries, bank inquiries, and contact with other investigative entities and Compliance Officers within/outside the institution
Accumulate facts from the investigations to be utilized in presentation to Senior Management and Compliance
Evaluate and recommend the submission of suspicious activity reports (SAR)
Create and maintain Cases write-ups
Apply/adapt changes obtained from training and the implication of any imposed sanction(s) or laws/regulation(s) to the task at hand
Proficiency in Windows & Windows-based applications (Word, Excel & PowerPoint)
Bi-lingual skills (English and Spanish) preferred
Proficiency in database manipulation
Proficiency in Internet & commercial database searches to aid in gathering facts for investigations
6 Months of research/analysis experience preferred
Follows policy & work instructions
Ability to organize raw data and resources available into an analytical investigative tool banking product/service knowledge
Ability to identify process improvements
Excellent written communication skills in order to present reports to Senior Management and Compliance
Must be able to coordinate and deal with conflicting time demands

111

Financial Services Specialist Bi-lingual a Plus Resume Examples & Samples

Leads by example to consult with Members regarding Financial options by spending the majority of the time selling and educating associates on Financial Service products, features/benefits, selling and application acquisition techniques. Models the right behaviors in the selling process and takes ownership for understanding Member's needs to recommend the right financial product and total solution every time, while meeting minimum performance expectations
FSS responsibilities will not include associate scheduling, FLS store opening and closing duties, replenishment, MSP setup duties (except Financial Services signing) or Customer Experience Manager or Manager on Duty activities
Passion for members and demonstrated customer service skills
Passion for specialized financial services selling and detailed customer focus

112

Marriage & Family Therapist Mfti Intern Training Program Adult Spanish Bi-lingual Resume Examples & Samples

Provide psychotherapy to patients and co-facilitate family and group therapy
Team-specific duties performed by MFTIs under the direct supervision of licensed marriage and family Therapists
Adult Team: Provide individual and group counseling to adults in a brief therapy model
Child/Family Team: Provide counseling to children, adolescents, and families
Intensive Outpatient Program (IOP): Provide services to patients needing more intensive treatment for stabilization, in a stepped-down treatment program for patients recently discharged from inpatient psychiatric unit
Chemical Dependency: Provide services to patients who are in the contemplation phase, the early stages of their recovery, and patients with longer-term sobriety
Provide separate and conjoint treatments for family members
Actively participate in clinical supervision
Attend workshops and seminars on a regular basis as part of the training
Participate in staff meetings, case conferences, and other staff functions
Maintain confidential patient files/records and information in a timely manner
Comply with regional and local policies and procedures. Comply with CA-MFT Ethical Standards and state laws pertaining to the delivery of mental health services
Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees
Successful completion of pre-master's practicum in a mental health setting
Demonstrated experience in providing individual, family, couples and/or group psychotherapies
Experience and/or training in working with Chemical Dependency, Adult, Couples and/or Child and Adolescent populations
Experience and/or training in establishing psychosocial diagnoses and providing treatment using standard psychotherapeutic methods
Experience and/or training in group therapy
Acquisition of a theoretical background in cognitive, emotional, and interpersonal functioning, abnormal psychology, and in the major schools of psychotherapy
Competence in: Mental Status Evaluation; Mandated Reporting; Suicide/Homocide/Danger Assessment; Ethics and Confidentiality; the DSM (Psychopathology/Abnormal Psychology); Theories and Practices of Psychotherapy; and Personality and Psychological Development
Demonstrated professional maturity and ethical integrity necessary for assuming professional responsibilities
Demonstrated commitment to quality of service, teamwork, and participation in a highly interactive multidisciplinary clinic
Demonstrated ability to complete multiple tasks/objectives in a timely manner

113

Bi-lingual Business Development Representative Resume Examples & Samples

Connect with outbound and inbound prospects
Smile and dial to evangelize Kony products - approx. 50 calls and 50 emails per day
Document all activities in Salesforce and manage the information in the database on all lead prospects and opportunities
Work closely with the Sales and Sales Engineering teams to accelerate sales cycle, extend reach into target accounts and refine the lead development process
Set appointments with key decision-makers and influencers
Have the ability to multitask and prioritize large contact lists
Help with list building and other research projects
Develop value proposition messaging in a competitive market
Pre-qualify leads and prospects for the Account General Manager

114

Bi-lingual Project Manager Resume Examples & Samples

Schedule and supervise sub-contractors
Conduct quality control inspections
Order building materials, manage community assets and site budgets
Update customers and sales representatives regularly regarding the progress of home(s) under construction
3+ years of professional construction project management experience
Must be able to speak English and Spanish fluently
Bachelor's degree in a related discipline is preferred
Strong time management & organizational skills
Current Driver’s License
Customer relations experience a plus

115

Bi-lingual Rental Coordinator Resume Examples & Samples

Managing department with 60+ employees
Ensuring the prompt and accurate payment of Rush payables
Continuous improvement of processes and structure
Trouble shooting and reporting system issues
Setting departmental goals and measuring success
Motivating and leading teams
Recruiting and retaining quality employees
Ability to motivate and lead large team
Four Year College Degree
5+ years of AP Management experience (teams of 30 employees or more); or equivalent combination of education and experience
Strong general ledger and accounts payable skills. Must be computer literate and spreadsheet proficient
P2P automated invoice processing experience
SAP preferred
Six Sigma preferred
Must possess a current and valid driver license with a driving record that meets the insurability guidelines set forth by the company's insurance carrier

116

Bi-lingual Inside Sales Representative Resume Examples & Samples

Must be fluent in French and English, written and spoken
Two (2) to five (5) years of successful outbound product sales experience in the business-to-business market required
Self-Starter who expects success from themselves
A desire to work with business owners, management and staff
Strong sales, marketing and presentation skills
Professional communication skills and telephone etiquette
Intermediate knowledge of Microsoft Office and Outlook, and general computer skills
Highest standard of professionalism, honesty, and integrity
Ability to thrive in a team selling work environment
Goal-oriented, enthusiastic and positive attitude
Business development is a plus
Experience using Salesforce CRM software preferred
Experience in the Automotive Industry is a plus

117

Egw Sales Associate Bi Lingual Resume Examples & Samples

Ability to transcribe words and numbers
Participate in regularly scheduled mandatory communication meetings to keep informed of changes in the Company and Corporate policies
Meet and/or exceed pre-established Companygoals
Ensure all intra-web functions are done daily including cancelled job status, backorder list, and problem jobs
Take optical measurements for customer eyewear
Correctly operate equipment necessary to adjust eyewear
Check status and notify customers when orders are delayed
Help maintain the Vision Center’s appearance at all times

118

Bi Lingual Receptionist Resume Examples & Samples

Knowledge of modern office practices, procedures and alphabetical file set up and maintenance
Excellent communication, spelling and grammar skills
Ability to follow oral and written instructions, and perform detailed clerical work in a methodical, independent and thorough manner with speed and accuracy
Typing, computer, and windows based software experience
Exceptional customer service skills
Open and close front office
Help keep doctor on schedule and maintain efficient patient flow
Maintain patient file jackets and medical records
Maintain neat and orderly front desk and waiting room
Interface with doctors and maintain appropriate professional relations
Schedule and confirm appointments, follow-up visits and classes
Call patients to inform them that their order is available for pick up

119

Bi Lingual Optometric Technician Resume Examples & Samples

Must obtain certification according to Company guidelines within 1 year of accepting position
Ability to learn optical knowledge
Ability to stand for extended periods of time that may average 6-8 hours
Perform exam pre-screening
Complete referral forms and follow-up paperwork as required
Order and maintain supplies and pharmaceuticals needed by doctors
Maintain a professional atmosphere and appearance of doctor’s exam lane and pre-test room
Ensure equipment (both Doctor’s and pre-test) is properly maintained
Participate in regularly scheduled mandatory communication meetings to keep informed of changes in the store and corporate policies
Meet and/or exceeds pre-established NVI goals

120

Bi Lingual Sales Associate Resume Examples & Samples

Previous retail experience preferred, but not required
Ability to learn and apply optical knowledge
Ability to stand for extended periods of time
Assist customers with selection of optical goods based on prescription written by Optometrist and individual needs
Coordinate the delivery of eyewear products to customers according to Company guidelines

121

Bi Lingual Assistant Manager Contact Lens Resume Examples & Samples

ABO & NCLE Certified (Recommended)
Ensure proper communication to General Manager and/or Division/District Manager on all pertinent issues
Listen and respond immediately with an appropriate level of concern to all customer issues. Analyzes, solves, and corrects customer service issues

122

Customer Service Associate Bi-lingual Resume Examples & Samples

Answer internal and external customer inquiries in a timely, courteous, and professional manner
The ability to manage expedited and distressed freight, in order to meet and exceed customers’ expectations
Monitor Corporate Accounts; provide pick up and delivery information to customer
Assists Service Centers with granting requests for special delivery requirements
Answer high volume incoming telephone calls
Answer high volume incoming emails
Receive pick-up and rate calls and routes to appropriate Service Center
Receive pick-up calls for Non-RRTS owned Service Centers and enters pick-up information into the dispatch system
Answer internal and external customer inquiries regarding the Non-RRTS owned Service Centers
Answer customer inquiries regarding accessorial requests
Provide support for Account Executives in response to customer’s needs and concerns
Traces freight for customers

123

Bi-lingual Retail Sales Associate Resume Examples & Samples

Provides and ensures world class customer service and satisfaction
Proficiently executes the sales, purchasing and lending practices to standard
Maintains and protects Company and customer assets
Follows established Company policies and procedures
Minimum 1 year of customer service experience
Able to pass a criminal background check and drug test
Bilingual, a plus

124

Bi Lingual General Manager Licensed Lecensed Optician Resume Examples & Samples

State Licensing - REQUIRED
Effective interpersonal skills
Perform duties in such a manner as not to jeopardize the safety and health of themselves, fellow- associates, customers, the public, or the environment
Coordinate the delivery of eyewear products to customers according to company guidelines
Motivate employees to exceed on performance standards and recognize star performers

125

Bi Lingual Licensed Optician Resume Examples & Samples

Previous optical experience of at least 1 year
Ability to use optical knowledge
Accurately transcribe words and numbers
Assist in dispensing eyeglasses and contacts lenses to customers

126

Bi Lingual Assistant Manager Eyeglasses Licensed Licensed Optician Resume Examples & Samples

ABO& NCLE Certified
State Licensing required (for states that require licensing)
Monitor statistics achievements against Company standards
Review re-dos and enforce policies to ensure compliance. Ensure quality standards are met
Coordinate the delivery of eyewear products to customers according to NVI guidelines

127

Softlines Support Lead Bi-lingual a Plus Resume Examples & Samples

Demonstrated leadership and coaching skills
Knowledge of offered products and services
Partners with Store Leadership to drive day-to-day execution on the sales floor, and ensure associates understand member experience, member interaction expectations, selling, cashiering and merchandising responsibilities. Teaches and models expected behaviors that lead to the right member experience and selling performance. Analyzes team and associate-level metrics to drive continuous improvement opportunities with associates and other sales teams
Assists with Member concerns, and holds sales associates accountable for using the right resources in resolving concerns and complaints, and escalating concerns as needed. Provides an effective transition for Members to sales associates as needed to resolve concerns
Ensures associates complete Member transactions accurately and efficiently using POS and online systems, including sales, returns, and exchanges in accordance with authorized processes. Ensures sales associates understand the operational and selling processes and execute them consistently (e.g. SYW program and rewards, credit application process, leasing process, gift card, SYW Rewards, multi-channel opportunities, Protection Agreements, Merchandise Replacement Agreements, and other miscellaneous income opportunities); stays up-to-date on changes
Assists Store Leadership in ensuring that the sales floor is visually appealing, effectively merchandised and easy to shop. Responsible for keeping the zone ready all day and night and ensuring the sales floor is easy to shop, in stock, clean, signed and organized for customers. Ensures the signing is correct on the sales floor and works with Store Leadership to coordinate correction as needed. Assists Store Leadership in ensuring the zone adheres to applicable National Presentation Standards and current monthly sales plan
Assists Store Leadership in coordinating the work with associates and Operations team to
Complete appropriate setup of store-wide and event signing and take down
Ensure appropriate stocking, pricing, rotation and condition of merchandise
Ensure seasonal resets, basic plan-o-grams, unit integrity, seasonal markdowns, and ad recaps are completed on time
Ensure all inventory is on the floor within expected timeframe
Ensure the accuracy of on-hand inventory counts, monitors out-of-stock opportunities and replenishment process execution
Plan schedules to complete the work needed in a timely manner
Demonstrates understanding of the Shop Your Way rewards program and appropriate use of integrated retail tools, and is able to convey the value to both associates and Members
Assists Store Leadership in reinforcing clear expectations for associates’ performance and behavior, and provides associates with ongoing observations and feedback. Accurately documents associate observations and provides input on associates' action plans, monthly coaching and performance reviews. Assists Store Leadership in ensuring associates are up-to-date on selling techniques, product knowledge, training and appropriate use of integrated retail tools to provide a WOW member experience. Ensures sales associates are delivering the right Member experience and understand how to improve
Performs opening and closing procedures as appropriate, consistent with current procedures. Follows appropriate cash handling processes, and assists the Store Manager in providing guidance on processes as needed

128

Pension Benefits Specialist Bi-lingual Resume Examples & Samples

Perform with guidance from other team members, routine and recurring plan administration tasks for clients’ defined benefit plans (e.g., benefit calculations, annual data updates, assist with preparation of benefit statements)
Work cooperatively with other team members (Towers Watson plan administrators, actuaries) to complete tasks and to ensure unified delivery of services
Gain a thorough understanding of the plan design ( e.g., benefit formulas, options, eligibility)
Follow and update documentation materials as directed
Maintain complete and accurate work papers and audit trails
Learn and use Professional Excellence tools and concepts to ensure efficient and quality output/service delivery
Serve as a contact with clients’ human resources personnel
Adhere to plan documents and government regulations in administering plans
Actively participate in team meetings and training activities
Be accountable to team members for agreements and commitments

129

Bi-lingual Human Resources Generalist Resume Examples & Samples

Serve as HR point of contact for manager/director level
Proactively source quality candidates through utilization of existing sourcing options (job boards, social media, networks, ATS), attending job fairs, membership in professional organizations, networking and attending Garmin charity and sponsored events to connect with and develop candidate interest in existing and future positions
Suggest, plan and/or coordinate creative and innovative recruitment strategies, including but not limited to marketing, communications, job fairs, professional organizations, networking events and/or informational sessions
Counsel associates and management on conflict resolution, moderately complex associate relations issues, performance management, compensation and other confidential Human Resources matters including delivering corrective action and termination decisions to associates
Participate in weekly associate relations meetings, provide updates to AR team, and track corrective action in the assigned database
Conduct basic or moderately complex thorough, effective and objective internal investigations as needed. Partner with legal if needed
Deliver corrective action and termination decisions if applicable to associates
Conduct exit interviews and participate in unemployment claim hearings
Demonstrated understanding of HR related legislation, practices, processes, programs and technology
Demonstrated a commitment and passion for recruitment and a focus in hiring quality candidates
Demonstrated a focus on accountability and achieving recruitment and retention goals

130

Bi-lingual Accounting Specialist Resume Examples & Samples

Use shop machines to produce production parts to print requirements
Use calipers, micrometers, or other types of measurement devices to check part dimensions
Maximize tool life
Maintain equipment in clean, good working order
Able to read print drawings
Attention to detail in all work aspects
Able to use a caliper, micrometer, and tape measure
Excellent judgment and decision making Skills
Ability to establish and maintain effective relationships with all employees
Ability to operate successfully multiple facility machines including at least three mid-level skilled machinery

131

Bi-lingual Resume Examples & Samples

Provides exemplary customer service to customers including members, co-workers, vendors, providers, government agencies, business partners, and general public
Addresses more complex member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care
Supervises hiring, ensuring effective training, ongoing monitoring and Quality Assurance, evaluations and any disciplinary actions of member services representatives
Effectively manages escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure
Ensures compliance with state and regulatory requirements
3-5 years

132

Bi-lingual Preferred Branch Supervisor Resume Examples & Samples

Build long-standing relationships with TCF customers by providing excellent customer service and maintaining thorough knowledge of all products TCF offers. Build customer trust and loyalty by proficiently answering customer’s questions; explaining policies thoroughly, and fulfilling customer needs
Serve as a TCF brand ambassador and TCF product and service expert. Promote a positive image of TCF with each customer every time
Efficiently gather customer information, identify financial needs, and educate the customer on TCF's products and services. Make appropriate recommendations to the customer to meet their financial priorities. Promote TCF products, services, and programs. Meet individually assigned sales goals with a high level of quality in terms of relationships and new accounts
Consult with customers on specific account needs; convey rates, service charges and restrictions, and offer available programs to improve the customer experience
Process transactions and engage in sales while communicating professionally, clearly and confidently. Perform services including wire transfers, customer information changes, death claims, accurate processing of IRA distributions/contributions, loan payment processing, and Regulation E and fraud claim resolution, adhering to TCF and Federal regulations. Investigate and resolve special account inquiries such as legal transactions requiring coordination with TCF counsel, outside attorneys, and customers
Consistently seek out prospective customers through referrals, affinity partners, community involvement, telemarketing, and direct mail programs
Balance terminal daily according to established procedures, locate and/or correct errors or missing information. Maintain accurate balancing/loss record that meets TCF guidelines
Maintain all audit requirements. Interpret and accurately process customer requests and transactions according to TCF guidelines. Maintain established controls such as check holds, identification procedures, and all other pertinent verification necessary to transact business
High school degree or GED, or working towards completion
Six months proven service results in a customer centric, results-driven environment. Ability to demonstrate a high level of enthusiasm for providing excellent customer service skills
Effective communication (verbal and non-verbal), interpersonal skills, and active listening skills. Ability to engage with customers; begin a conversation, build rapport, and handle objections. Comfortable asking customers about their personal finances
Demonstrated ability to communicate clearly and professionally while servicing customers
Highly developed skills and commitment to customer satisfaction
Ability to perform necessary calculations; proficient in basic computer skills
As a new hire will be required to attend and successfully pass all testing for TCF’s Relationship Banking training program
Previous customer contact/sales experience
Six months or more of cash handling experience

133

Bi Lingual Contact Lens Technician Resume Examples & Samples

Previous retail experience preferred but not required
Participate in regularly scheduled mandatory communication meetings to keep informed of changes in the Company and corporate policies
Meet and/or exceed pre-established NVI goals
Listen and respond immediately with an appropriate level of concern to all customer issues. Analyze, solve, and correct customer service issues
Check status and notify customers when orders delayed
Maintain state license in accordance with state law requirements

134

Bi-lingual AML Intermediate Operations Analyst Resume Examples & Samples

Fully bilingual in English and Spanish. Portuguese language a plus
Demonstrate a high degree of proficiency in one or more of the product groups: Retail, GTS, Cross Border, CPB/IPB, LATAM, FIU
Evidence the ability to quickly acquire the knowledge and investigation proficiency for other product groups
Be able to travel 10% with minimal to moderate advanced notice and work in an alternate site (geography) up to 1 month
Excellent judgment and assessment skills; successfully employs personal curiosity to conduct in-depth investigations
Excellent work ethic (respectful, honest, considerate, self motivated, can work independently without supervision, works well under pressure, readily adapts to changing work priorities, accountable)
Excellent communication skills - as evidenced by ability to concisely and meaningfully explain an investigation, procedure or policy and contribute to projects and issue resolution initiatives. Develops strong and productive work relationships with others: analysts, peers, management, Quality Assurance, Production Support, Project Management,
Finance/Banking background
Intermediate Microsoft Access knowledge/ability
Highly proficient AML investigator; knowledge includes

135

Financial Services Specialist Credit Specialist Bi-lingual a Plus Resume Examples & Samples

Enhancing the in-store Member experience related to Financial Service to ensure that the end result is always a "WOW" Member experience. Providing heightened awareness of pre-approval lease amounts that are provided at the point of sales and how associates should present this buying opportunity to Members
Enhances the Member experience, and assists with Member concerns. Sells to and educates Members on Financial Services products. Creating heightened awareness of drive time promotions with consultative selling associates by training them on how to present Financial Service products within the sales process to clearly show the benefit of buying from Sears vs. the competition
Drives Financial Service Member satisfaction by training and role playing with associates on the use of Sales tools and additional resources such as the Member Services Organization. Increases awareness and educating associates on how to assist customers in store who are looking for assistance resolving issues related to existing orders such as billing or delivery. Provides information to all selling associates on Financial Services by utilizing the reference site and store pebble group
Assists store leadership with sales observations. Owns compliance by being responsible for daily training. Provides on-the-spot observations and feedback to sales associates to ensure they understand the expected behaviors and display them in interactions with members as related to Financial Services. Conducts role-plays on product features and benefits, proper selling techniques, use of sales tools, closing the sale materials, and reviewing delivery expectations. Assists with conducting sales meetings as needed within the Financial Services business
Cascades communications about upcoming Financial Services events, financial product updates, selling process requirements and Company/business initiatives, ensuring store leadership and associates understand the implications. Maintains thorough knowledge of available financial products, options, and current credit and leasing solutions
Optimizes credit, gift card, Shop Your Way Rewards, and multi-channel opportunities (and, where applicable, Merchandise Replacement Agreements, and other miscellaneous income opportunities)
Follows all store processes and policies. Performs other duties as assigned
Friendly and Outgoing

136

Egw Optician Bi Lingual Resume Examples & Samples

State optical license - REQUIRED
Must be able to work and interact effectively within a host store environment, adhering to and promoting all host store policies, procedures, and regulations
Meet and/or exceed pre-established Company goals

137

Bi-lingual Credit Analyst Resume Examples & Samples

Perform customer calls for collection and account management
Review orders on credit hold and determine credit releases
Process account adjustments and investigate customer concerns
Reconciliation of customer accounts to help reduce past due balances
Work closely with sales personnel to help resolve customer discrepancies
Provide information to Credit and Collections Supervisor, Finance, Sales or Customer Service regarding status or specific details on accounts
Assist with obtaining credit information for new accounts
Perform account reconciliation
The ability to work independently under general direction, with latitude for initiative and independent judgment
Demonstrated excellent written and oral communication skills for working with credit team members, peers and customers
Demonstrated abilities in analysis and problem-solving
Proficiency with Microsoft Office products, particularly Microsoft Excel
Ability to work effectively in a team-based, high-paced corporate environment is required
Demonstrated organization skills for high volume applications, ability to multi-task and attention to detail required
AS or AA degree in a related field and 2 years experience or 5 years experience in a corporate business environment in Accounts Receivable, Customer Service or Credit/Collections
Familiarity with ERP systems (preference towards Oracle)
Bilingual (Spanish preferred)

138

Bi-lingual Payroll / HR Coordinator Resume Examples & Samples

Bachelor’s degree or equivalent experience in HR, payroll, or benefits administration
Knowledge of federal and state regulations related to HR, payroll, benefits such as FSLA, FMLA, ADA, and HIPAA, among others
Knowledge of HR practices, procedures, and compliance
Good communication skills, verbally and in writing with all levels within the company or plant
Excellent MS Office suite skills
Customer Service oriented

139

Bi-lingual Supervisor Member Services Resume Examples & Samples

Effectively manage escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure
Work with coworkers, management, and other departments to help coordinate problem solving in an effective and timely manner
Provide technical expertise to co-workers and handles elevated calls
Provide exemplary customer service to customers including members, co-workers, vendors, providers, government agencies, business partners, and general public
Responsible for handling and resolving complex issues
7-9 years

140

Bi Lingual Licensed Assistant Manager Contact Lens Resume Examples & Samples

Ability to analyze financial data in order to identify trends and problem areas that need to be addressed
Achieve and maintain all identified selling standards
Monitor statistics achievements against company standards
Motivate sales associates to exceed Company goals

141

Bi-lingual Outside Territory Sales Resume Examples & Samples

High school diploma or general education degree (GED), or 5 YRS Foodservice sales experience
Reside or willing to relocate to the geographical vicinity of territory
Valid driver's license with a "clean" driving record (including: no single DUI in the last 3 years and no multiple DUIs within the last 7 years)
Current automobile insurance with the following limits of liability: Bodily injury - $100,000 each person and $300,000 each accident; property damage - $100,000 is required
Ability to read, write, speak English
1 year of outside foodservice sales experience
Research customer business needs and develop a mix of products and service to meet needs
Evaluate market trends and recommend products to customers, based on business needs and goals

142

Bi-lingual HR Advocate, SSC Resume Examples & Samples

Applies policy and procedure accurately
Consistently follows company processes and best practices
Contributes to knowledge sharing within the HR Shared Services Center by providing feedback for process and technology improvements
Customer Service
Active Listening
Minimum 1 year experience in a customer service environment
Eff ective verbal and written communication skills
Ability to work as part of a team and interact eff ectively with others
Basic computer navigation skill

143

Bi-lingual Clerical Assistant Resume Examples & Samples

Answer telephones
Make copies and file
Assist with inventory, purchasing, Payroll and Onboarding New Hires
Operate office equipment
Complete forms in accordance with company procedures

144

Bi-lingual Collection Specialist Resume Examples & Samples

Bi-lingual (English/Spanish) is a must
Thorough knowledge of collection laws and procedures is highly desirable
PC Skills including a solid working knowledge of Microsoft Office is required
Organizational and time management skills
Results oriented while member service and quality focused

145

Bi-lingual Medical Center Administrator Resume Examples & Samples

Assist in developing the centers budget and review of company financial reports. Assures adherence to budgetary goals and proper allocation of resources. Monitors center expenses and budget to ensure cost effectiveness
Directs leadership of supervisory staff and ensures adequate staffing levels
Ensures work schedules and staffing patterns are implemented and recognizes and Promotes teamwork
Evaluates and formulates action plans based on review of utilization data, staff. recommendations and patient feedback, in order to improve the quality and effectiveness of center operations
Review disenrollment and enrollment reports on a monthly basis
Oversee facility’s membership and implements center activities to retain members and ensure their satisfaction with the center and plan. Responsible for reducing the centers’ retainable Medicare dis-enrollments
Responsible for ensuring proper training and mentoring of all associates on population health and their role in the success of continuity of care patients
Orientation and training of staff on center policies and procedures
Interviews and hires new staff. Evaluates employee performance according to established standards. Conducts counseling and initiates educative and disciplinary activities to improve employee performance
Reviews daily cash reconciliation / deposits and other reports as necessary and ensures all monies including petty cash is accounted for and safeguarded
Controls ordering and distribution of office supplies, patient care supplies, pharmaceuticals and equipment
Handles patient problems and complaints, and work effectively and promptly on problem resolution
Conducts routine meetings with the staff (including PCP’s) and documents topics discussed, action plans and staff feedback
Participates in and facilitates staff, patient education, and marketing activities. Meets with marketing to develop marketing events to promote center growth
Effectively handles the management of patient flow to gain customer satisfaction and quality outcome. Ensures procedures are adhered to by staff to obtain optimum customer satisfaction
Assures that the facility is clean and well-maintained and that all equipment is in good working order
Maintains patient and business confidentiality at all times and treats patients, the public and co-workers in a professional manner
Performs other related duties and responsibilities as assigned
Support company philosophies, objectives, decisions and policies
Three or more years of management experience within a multi-physician medical center, clinical group, or hospital setting
Direct leadership experience
Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives, medical groups, IPA’s, community organizations and other health plan staff
Knowledge of and experience working with Provider Communities
Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) system
Knowledge of Excel, Word and Power Point Presentations in a business setting
A high level of engagement and emotional intelligence
Bilingual English/Spanish- Must be able to speak, read, and write in both languages without limitations or assistance
Progressive operational experience within a medical center, clinical group or hospital setting
Basic knowledge of Population Health Strategy
Proven ability to function effectively in matrix management environment and as a member of an interdisciplinary team
Solid understanding of medical care delivery, managed care financial arrangements and reimbursement
Bachelor’s degree, preferably in Business Administration, Healthcare Administration or related field
Experience managing a budget of $500,000+

146

Bi-lingual Medical Assistant Resume Examples & Samples

Provide patient care in outpatient physician practice under the direction of the practicing physician, physician assistant, or licensed nurse
Assist with other clinical and clerical duties to ensure optimization of patient experience within the practice
Welcomes patients by greeting them, in person or on the telephone; answering or referring inquiries
Prepares patients for the health care visit by directing and/or accompanying them to the examining room; providing examination gowns and drapes; helping them to position themselves for the examination and/or treatment; arranging examining room instruments, supplies, and equipment
Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment
Supports patient care delivery by helping health care providers during examinations; preparing laboratory specimens; performing basic laboratory tests on the premises; disposing of contaminated supplies; sterilizing medical instruments; drawing blood; preparing patients for x-rays; taking electrocardiograms; removing sutures; changing dressings
Counsels patients by transmitting physician's orders
Completes records by recording patient examination, treatment, and test results
Schedule hospital procedures, surgeries and tests. Precert and obtain test results
Handle phone calls and messages for prescriptions, notes, forms, etc
Complete disability and insurance forms
Maintain clinical flow in all areas of the practice
Keeps supplies ready by inventorying stock; placing orders; verifying receipt
Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs in collaboration with the Office Manager
Maintains safe, secure, and healthy work environment by following, and enforcing standards and procedures; complying with legal regulations
Maintains patient confidence and protects operations by keeping patient care information confidential
Serves and protects the physician or health care provider practice by adhering to professional standards, policies and procedures, federal, state, and local requirements
Updates job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations
Maintains knowledge in area of medical terminology
Maintain open lines of communication with staff, physicians, and others
Ensure ongoing commitment of excellent customer service and supports the customer service plan
Practice and adhere to Stamford Health’s “Code of Conduct” philosophy, SHMG’s Standards for Service Excellence and organizational values of: Teamwork, Integrity, Compassion, Respect and Accountability
Completes required continuous training and education, including department specific requirements
Complies with departmental organizational policies and procedures and adheres to external agency requirements
Two years job experience preferred
Certification or Diploma from accredited Medical Assistant school/program
Demonstrate basic computer skills
Demonstrate willingness to work in a team environment
Demonstrate flexibility due to unexpected changes in workload
Demonstrate ability to work independently and as a team player
Superior customer service skills
Effective communication skills, both verbal and written English proficiency required

147

Bi Lingual Administration Assistant Resume Examples & Samples

To provide a full translation service between Japanese/English and English/Japanese
To provide the Japanese Liaison partner with full administration support including travel arrangements, expense claims. This includes administration support to the CEO, Japanese Executives
To support the Japanese Liaison Partner to co-ordinate HC Group members of staff and VIPs visit to HCUK Group including itinerary, setting up meetings, documents translation etc
To support the Japanese Liaison Partner with any requests, instructions, notification and queries from the parent company taking instruction from the Liaison Partner
To provide ad hoc translations or translation check for HC when requested
To put an exception report together of travel bookings for HCUK group monthly for the Japanese Liaison Partner to review
To support organising all internal/external meetings, print out meeting materials for the respective meetings for the CEO, Japanese Executive and the Japanese Liaison Partner
To support typing any presentation materials for the CEO, Japanese executive and the Japanese Liaison Partner
To screen, manage and prioritise incoming posts and also arrange posts and couriers to go out
To support ad-hoc projects on Japanese Liaison Partner’s instruction
To provide admin support to the Legal Director and Company secretary including diary management, meeting arrangement, meeting documents arrangement on a temporary basis. This includes providing support to his team (both Legal and Compliance) until further noticePlease note all applications are subject to a candidate verification check
Fluent in both Japanese and English
An able multi tasker who can deal with competing demands and prioritise accordingly
Ability to work flexibly committing additional hours as may be required depending on requirements
Pro-active and always one step ahead, pre-empting and dealing with issues before they arise
Must be self-managing, responsive to requests for information, assistance or support
Highly customer focussed
Calm and assured with the ability to cope under pressure
Willing to accept responsibility for a wide variety of tasks within remit and anticipate future requirements
Fastidious attention to detail
Excellent verbal and written communication skills with the ability to draft documentation and correspondence in both English and Japanese
Articulate, confident and professional with the ability to think through problems and take initiative
Smart appearance and professional working manner are essential

148

Utilization & MRA Analyst Bi-lingual Resume Examples & Samples

High school Diploma or Associates degree
Certified professional coder (CPC)
Certified Medical Auditor (CPMA)
Clinical Medical experience to include strong knowledge of medical terminology
Bi-lingual English/Spanish-fluent levels in both
Minimum 2 years of experience in health care environment involving medical coding and billing
Demonstrated verbal and written communication skills
Strong knowledge of Microsoft Office products (Word, Excel, Power Point)
Demonstrated presentation skills and ability to make presentations to groups
Ability to travel locally and occasionally overnight within Florida
Bachelor’s or Master’s Degree
CRC (Certified Risk Adjustment Coder a plus)
Medial Knowledge (Foreign physician graduate a plus)
Experience with Electronic Medical records

149

Bi-lingual Sales Lead Development Associate Resume Examples & Samples

2 years of experience in IT sales or technical background
2 years of experience using CRM software and MS Outlook
Bi-Lingual (Spanish and English)
Self-starter, with proven professional success, who is prepared to work in a fast-paced, demanding environment
Experience navigating prospective accounts from and into a senior executive level to identify new customer opportunities in a focused market space
Skill at presenting, at a high level, a technical solution to prospects and customers relevant to their industry or target market
Knowledge to differentiate and understand various IT roles and responsibilities
Excellent listening, verbal and written communication skills
Record of success in an outbound sales or prospecting role to Education environments, preferably in a solution-sales / technology-related environment
Skilled in prospecting techniques
Advanced Salesforce.com experience including the development of dashboards and reports
In-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing; understand and identify opportunities for customers
Competence developing and delivering presentations to large and diverse audiences
Demonstration of interest in developing a technology sales career
Capable of understanding of customer pain points, requirements and correlating potential business to value that can be provided by technical services
Bachelor degree in marketing, business, technology, or relevant field of study preferred
Demonstrated ability to manage customer relationships
Experience managing numerous requests and time demands concurrently
Bi-lingual (Speaks Spanish and English)

150

Commercial Customer Support Bi-lingual Specialist Resume Examples & Samples

Process customer orders for U.S. & Canadian Independent Dealers, and Company Owned locations for both French and English speaking customers
Proactive account management for assigned accounts to support the needs of our customers and Sales representatives
The individual will be able to handle multiple priorities and work in a fast paced environment, including readiness to handle heavy call volumes
Monitor & track orders to ensure delivery requirements and shipments are being met to the customers’ satisfaction
Evaluate situations and determine the best path of resolution
Analyze and interpret data for customer orders providing timely feedback to the customer and sales representative
Collaborate with other departments using relationship skills for resolution of customer issues (Logistics, Sales, Billing and Marketing)
Fluent in French and English languages
Associates degree in business or related field, or 3-4 years customer support experience in a customer focused environment
Advanced excel skills and a knowledgeable skill level in Microsoft Office Suite
Motivated and enthusiastic who is customer service oriented
Be well organized
Disciplined to lead by example
Team-player providing assistance to both internal and external customers
Positive attitude, self starter
Indeed
Glassdoor

151

Store Manager Bi-lingual Resume Examples & Samples

Successful Store Managers achieve financial goals by
You could have experience from a variety of environments including retail sales, restaurant, sales associate, and other customer-centered selling roles
Energetic, outgoing, customer oriented personality
Leadership skills and experience supervising others is preferred
A High School diploma /GED equivalent. College education a plus
Ability to perform light maintenance
Strong Computer Skills
Minimum two year Customer Service and/or Sales experience
Valid driver’s license with access to reliable transportation
Willingness to travel to multiple retail locations

152

Bi-lingual Customer Care Associate Resume Examples & Samples

Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals
Performs necessary follow-up to ensure customer service expectations are met
Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested
Uses computerized system for tracking, information gathering, and/or troubleshooting
Resolves customer issues including issuance of credit concessions
Refers complex, non-standard problems to supervisor
Must be eighteen years of age
Must pass pre-employment tests if applicable
HS Diploma or GED,strongly preferred. 0-2 years of experience in area of responsibility

153

Bi-lingual Account Coordinator Resume Examples & Samples

High school education or GED required. Bachelor’s in International Business preferred
1-4 years of relative work experience
Bi-lingual required, Portuguese
Moderate Excel and Microsoft, JDE Experience
Knowledge of export/import documentation, FDA requirements for custom clearances,
Knowledge of foreign currency rate conversions and compliance with U.S. and foreign government regulations

154

Bi-lingual Electronics Buyer Resume Examples & Samples

Bachelor’s Degree in Electronics Engineering or related technical course of study
2 years of Semiconductor Purchasing experience
Frequent travel to be expected
Willing to undergo training in Japan for up to 2 years and sign contract to remain with DN for 4 years following return to US with penalties for early departure

155

Bi Lingual Interim Team Leader Resume Examples & Samples

Adherence to SYKES policies on ethics and integrity
Essential Duties and Responsibilities while in the Interim role are those of a Team Leader
Through effective leadership, focuses on team performance and attrition
Manages escalation procedures and ensures service levels are maintained
Assesses, documents, tracks, and monitors problems to ensure resolution in a timely manner
Responsible for interviewing and selection of new hires and evaluating agents, performance management documentation and where applicable, initiating the termination process
Provides training and mentoring for Team Coaches and Team Supervisors when applicable
Client interface capable but dependent upon account needs, attends client calls when appropriate. Secondary point of contact for the client
Works with AM for client information
Dialogues with customers frequently to determine their needs
Builds relationships with internal and external customers
Aligns work processes, structure, and systems to meet customer needs. Builds rapport and establishes trust with coworkers and client
Provides accurate, timely, and professionally written, statistical and verbal reports to management for historical, current status, and forecasting purposes
May perform other additional duties and responsibilities as assigned
Outstanding oral and written communication and interpersonal skills
Solid report analysis and analytical skills
Strictly adheres and demands strict adherence to the company’s policies
Pursues everything with energy, drive and a need to finish
Embraces change and drives growth
Ability to act with integrity and trust in all work interactions
Ability to be trusted with confidential information
A team player with the ability to build rapport and establishes trust with coworkers and client
Indentifies, communicates, motivates and educates team members with new initiatives
Ability to motivate others beyond the status quo q while understanding the needs of team members
Ability to guide team members in a way that encourages involvement and increases their sense of ownership

156

Bi-lingual Business Development Representative Resume Examples & Samples

Identify and develops new opportunities within assigned region
Establish qualified leads through cold calling and networking
Penetrate field designated target list of accounts that NETSCOUT is not currently engaged in
Follow up with Marketing Leads within region
Identify opportunities for business expansion at selected existing accounts
Re-engage with stagnant/lost customers
Targets competitive win-back campaigns
Work with field team in a coordinated fashion driving and supporting selected initiatives
Support and drive attendance at selected field events
Utilize data resources such as Rainking, Install Base, past leads, LinkedIn, etc
Analyze market data to identify opportunities
Maintain thorough knowledge of company products/services

157

Bi-lingual Project Coordinator Resume Examples & Samples

Fluency in Spanish and English
Experience with translation and interpreting
Professional communication and interpersonal skills
Experience and ability to handle sensitive and confidential information
Advanced proficiency with Microsoft Office programs
Ability to multitask and prioritize, with flexibility for changing focus

158

Bi-lingual Assurance Manager Resume Examples & Samples

Bachelor's degree in Accounting; Master's degree preferred
CPA/CPC designation required
5+ years public accounting experience
4+ years working with US businesses (client, employer, vendor relationships)
Qualified individuals must either reside in or near the Monterrey area or be willing to relocate to the area for this opportunity
This position may require some local, national, and occasional international travel

159

Bi-lingual Inside Sales Coordinator Resume Examples & Samples

Generates revenue by promoting sales of new and existing products
Initiates sales calls to existing customers to assess the need forreplenishing inventories
Assists “walk-in' customers with sales of product and/or services, respondsto questions regarding parts, pricing, services, etc
Prospects and develops relationships with potential customers, or leads, tocultivate new business
Provides ongoing customer and technical service on existing accounts
Processes orders – performs order entry, reviews orders for correcthandling, pricing, quantities and shipping data
Informs customer of unit prices, shipping date, anticipated delays, and anyadditional information needed by customer
Maydirectly receive and process payment from walk-in customers
Advises customer on substitution or modification of part when partrequested is not available
Dispatches delivery of orders, as necessary to comply with customerrequests
Assists with “check-in' and “check-out' process of Route Salespeople
Observes changes in inventory so as to insure minimum stock levels
Sets up special order part numbers that are not regularly stocked in thewarehouse
Coordinates with warehouse department to pull product(s) for customer
Assumes other duties as assigned
401(k) with employermatch

160

Bi-lingual Recruitment Specialist Resume Examples & Samples

3+ years of experience working with high-volume recruitment and recruiting for multiple locations and multiple positions simultaneously
Experience working with Kenexa-BrassRing or a similar applicant tracking system
Strong behavioural-based interviewing skills and screening techniques
Inter-personal skills and the ability to interact and communicate with a wide range of people from diverse experiences and cultures
The ability to travel domestically on an occasional basis

161

Bi-lingual Customer Experience Agent Resume Examples & Samples

Answer urgent and non-urgent phone calls using computer-telephony integration
Provide information, document interactions, or schedule appointments using predefined scripts and templates
Deliver message content back to clients

162

Bi-lingual Resume Examples & Samples

Effective communication with consumers by composing accurate, prompt and effective replies to consumer contacts
Assess each reported AE for serious or non-serious classification as per FDA regulations. Elevate serious reports appropriately to Customer Care Assistant III/Team Lead
Display sound decision making skills in discerning urgency of customer complaints relative to current Good Manufacturing Practices (cGMPs) and Food and Drug Administration (FDA) regulations
Perform data input in an accurate, detailed and timely fashion on all consumer contacts according to the consumer database parameter and the guidelines defined within the respective departmental Standard Operating Procedures (SOPs)
Strong computer and keyboard ability with proficiency in Microsoft Office Suite including Word, Excel and Outlook
Strong technical aptitude

163

Consultative Sales Associate Draw-specialty Store Bi-lingual a Plus Resume Examples & Samples

Excellent Internet navigation
Ability to work independently and maintain personal productivity
Open Availability

164

Bi-lingual Data Quality Analyst Resume Examples & Samples

Engage with the Regional Finance DQ team, Finance, Chief Data Office (CDO) contacts in the analysis of DQ indicators (e.g., adjustments, regulatory/audit comments, process re-engineering reviews, and other sources) and subject those that qualify as issues to Citi’s Issue Management & Resolution (IMR) process
Evaluate data quality issue submissions and proposals for completeness, materiality, clarity, and relevance to Finance objectives and priorities
Support the timely progress and resolution of assigned DQ issues in collaboration with CDO, Operations & Technology, system/process owners, and other subject matter experts
Collaborate with other regions’ FRO DQ teams in addressing common issues and adopting best practices
Execute DQ-related projects as may be required by Regional Finance DQ Lead or FRO Data Management Lead
Minimum 5 years of progressive experience in major US banking institutions’ financial or regulatory reporting processes and systems
BS in Business, Finance, or Information Systems Management from an accredited university or college or equivalent work related experience
Industry certifications (e.g., Certified Information Systems Auditor, Certified Information Management Professional, Six Sigma Black Belt, Project Management Professional) an advantage
Strong background in data mining, analysis, reporting, and resolution of system data quality issues
Highly effective English and Spanish oral and written communications and presentation skills
Demonstrated ability in owning and completing concurrent deliverables in a fast-paced, virtual team environment
Proficiency in MS Excel and Powerpoint; working knowledge in MS Access a plus

165

Bi-lingual Project Manager Resume Examples & Samples

The supervisor is responsible for an assigned area, or rise of a building
Assign tasks to workers based on job requirements or special assignments
Inspect all completed work for conformance to ABM and customer standards
Order and issue supplies and equipment
Train new workers and oversee on-going training of existing employees
Carry out disciplinary action as needed, including proper written documentation of all performance deficiencies
Train subordinates in proper supervisory duties and ensure their compliance with all regulations and policies
Make sure proper staffing levels are maintained and coordinate personnel requisitions with Hiring Center. Dispatch route personnel for replacement work or special assignment as necessary
Maintain payroll records and personnel performance
May be called upon to perform duties of workers supervised
Supervisors are required to be “on-call” on a rotating basis, for weekend and late night emergency duty

166

Bi-lingual Senior Corporate Travel Consultant Resume Examples & Samples

Conforms to client travel standards and policies
Moves market share for BCD Travel preferred suppliers
Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications
Remains informed of all airline rules and regulations and current affairs. Communicates information to clients accurately and appropriately
Monitors, sorts and works global distribution systems (GDS) queues daily to maintain quality control
Ensures optimum customer service through effective use of phone systems and positive telephone service techniques
Knows and properly uses: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts
Assume Lead Consultant role when required
Must be able to come to work promptly and regularly
Must be able to work under the stress of and meet deadlines
Must be able to concentrate and perform accurately while meeting applicable productivity measures
Must be able to change productively and to handle other tasks as assigned
Work independently in the absence of supervision
Assumes and performs other duties and responsibilities not specifically outlined herein, as requested
Professional telephone skills
Ability to work independently, exercising discretion and judgment
Ability to manage multiple tasks and changing priorities
Capability of maintaining a favorable company image when interfacing with outside sources
Ability to maintain work volume and quality consistent with peers
Proven pursuit of learning and self-development
Ability to manage responsibilities in a manner to result in lower costs and better efficiencies for the company
Ability to demonstrate personal and organizational integrity
Competency to maintain positive client and co-worker relationships—Establishing, developing, and maintaining trust and loyalty over time and through changes
Capability of working in a team environment supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility
Effective oral and written communications
Organizational skills that result in high productivity
Minimum of four (4) + years active Travel Consultant experience in the past 6 years
Must be bi-lingual with English and French language
Above average productivity level (subject to management assessment for off-the-phone projects)
Achieve established office goals for measurable accuracy
Proficiency with Sabre GDS

167

Spanish Bi-lingual Sales Support Specialist Resume Examples & Samples

Minimum 3 years’ experience in a related function (Business, Customer Service, Sales, etc.)
Fluency in Spanish (written and verbal communication skills)
Knowledge of Amway Sales, Growth, and Incentive plan, and/or understanding of sales, and direct selling
Talent to analyze and interpret data for problem solving, and to consult with IBO’s on business opportunities
Ability to articulate thoughts and ideas succinctly to diverse groups
Ability to travel, involving weekend business commitments with occasional flexibility to adjust daytime hours to support business demands

168

Mandarin Bi-lingual Sales Support Specialist Resume Examples & Samples

Minimum 1 year experience in a related function (Business, Customer Service, Sales, etc.)
Fluency in Mandarin (written and verbal communication skills)
Proficiency in the Amway Sales, Growth, and Incentive plan, and/or understanding of sales, and direct selling
Ability to present to large and small groups (public speaking at events)
Bachelor’s degree in Business, Marketing, or a related field

169

Sales & Service Manager Nmls N Narragansett Ave Chicago Brickyard Bi-lingual Spannish Preferred Resume Examples & Samples

Four or more years of experience in operations, customer service and/or human resources activities
Minimum one year of supervisory experience
Well-developed leadership skills

170

Bi-lingual HR Administrative Assistant Resume Examples & Samples

Answer phones and responds to requests for information
Performs data entry tasks in Oracle, Excel and Taleo (Applicant Tracking System)
Scans and uploads documents
Ensure the timely completion of New Hire set up
Reviews discrepancies in data received
Requests clarification or advises supervisor of issues related to data
Interacts with Recruiting, HR and Field Offices on matters affecting Employee data
Maintenance of data in the Oracle system

171

Bi-lingual Avp-aml Business Trainer Resume Examples & Samples

Delivers product, technical, systems, behavioral and skill-based training in a classroom or virtual environment
Provides expertise and support for project related training
May develop presentations on various training or supplemental topics for delivery
Delivers globally developed curricula in a consistent manner
Manages the learning environment to ensure desired outcomes are achieved including the transfer of knowledge
Displays solid knowledge of course content and materials
Uses assessment tools to measure and analyze training results and identify gaps in learning; communicates curriculum gaps to Design and Development team
Collaborates with managers to create individualized coaching plans that ensure new hire and incumbent success
Collaborates with key stakeholders to ensure new hire onboarding success
Facilitates coaching, communication and leadership workshops for exempt population
Uses broad discretion in developing solutions for reporting issues
Influences decisions through advice, counsel and/or facilitating services to others in area of specialization
Administer classes in the GLMS including the scheduling, closing, and final reporting of classes
Coordinate facilities and materials needed for classes taught in regions supported
Produce, maintain MIS reports and records for GFIU P&T; adhering to Record Management requirements
Trouble shoot training related issues within GFIU P&T
Support entitlement process for training
Provide support for Translations
Support all Audit and MCA needs for GFIU PT
Bilingual required (English/Spanish)
Travel required (25%)
Service, verbal and writing skills
Proven research skills
3+ years in a business environment
2 years experience and delivering training coaching, mentoring
AML background required
Technology experience with Sharepoint
Track record of success delivering high quality work in a fast paced and dynamic environment
Advanced proficiency in Microsoft Office products; must be proficient in excel
Communicates clearly in written and spoken correspondence
Collaborates in a team environment
Proven ability to work effectively with business client and systems staff

172

Bi-lingual Service Rep Resume Examples & Samples

Successfully resolves questions and inquiries from Financial Reps and clients
Takes ownerships of calls and anticipates future issues to avoid repeat calls and unnecessary call transfers
Serves as a trusted advocate for our Financial Representatives and partners with them to meet the needs of our clients
Educates clients and Financial Representatives on our client website and self-service capabilities
Fosters a professional relationship with our clients to enhance brand loyalty
Exhibits skill in de-escalating servicing concerns
Achieves productivity standards and goals while maintaining the highest level of customer service
Associates degree in business or related field or equivalent combination of education and experience
Previous customer service experience preferred
Must be fluent in Spanish and English
Equally strong written and verbal communication skills
Ability to multi-task, prioritize and manage time effectively
Willingness to embrace change in a fast paced work environment
Desire to resolve complex problems
A strong desire to continuously learn and improve
Demonstrated computer experience with solid keyboarding skills and proficiency with current software packages
Successful completion of customer service required testing

173

Bi-lingual Medical Assistant Resume Examples & Samples

High School/GED
Bi-lingual (Spanish) is required for this position
Must provide certification/license
6 months of experience in Pediatrics required unless internship complete in the OSU Pediatrics clinic
Current Basic Life Support certification

174

Bi-lingual Branch Supervisor Resume Examples & Samples

Share overall responsibility for branch sales goal attainment with management team; motivate staff; develop in-branch contests, communicate corporate sales incentive programs. Initiate sales to achieve targeted production goals
Coach, train, provide work direction and communicate feedback to branch staff; assist in the recruitment and hiring of personnel. Develop and maintain appropriate performance tracking and communicate performance issues. Provide input to formal performance appraisals and/or prepare and deliver appraisal. Recommend or initiate disciplinary action as necessary
Serve as a resource to all branch personnel when dealing with difficult situations and transactions. Utilize all available sources to resolve problems. Make recommendations to management which may enhance efficiency and profitability within the branch
Maintain security measures and vault requirements established by management. Ensure personnel follow ID guidelines, protecting customer privacy and reduce exposure to losses
Ensure branch personnel are trained in policies and procedures, federal and state laws. Maintain audit compliance. Adhere to audit controls to consistently achieve satisfactory audit ratings
Schedule staff as necessary to meet customer service needs while minimizing compensation expenses
Effectively manage the department functions while meeting and adhering to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance. Work with the Compliance and Legal departments for overall updates, procedure changes or development, and resolution of issues
Twelve months combined work experience as a BSR, Teller or Sales Associate and/or supervisor in a retail or customer service environment
Effective communication and interpersonal skills
Ability to provide work direction and motivate others
Proven sales record; demonstrated strong interest in sales
Known to be reliable, dependable and responsible

175

Bi-lingual Human Resources Generalist Resume Examples & Samples

Review and approve Employee Action Forms
Provide advice and review corrective action notices
Communicates and or implements pro-active employee relations strategies, team-based initiatives, training, leadership development, employee communications, performance management and compensation and benefits in support of the organizational goals and strategic objectives
Investigates and helps to resolve Employee Relations issues and complaints
Counsels leadership on matters concerning development of operational staff to enhance effectiveness and potential. Goal is to shift emphasis from resolving issues for others to building leadership capabilities to address and resolve both human and technical aspects of the work environment
Provides guidance and counsel to leaders and employees with regard to programs, policies and procedures
Must be fluent in Spanish
A Bachelor's degree in Human Resources or equivalent experience; Professional Certification in HR is desirable
A minimum of 3 years hands-on experience in an HR generalist capacity in the State of California
Excellent oral/written communication, organization, critical thinking, presentation, problem-solving and computer skills
The ability to offer subject matter expertise on compensation, employee retention, team building and employee relations
Some experience in leadership development and performance management
The ability to build collaborative relationships with employees at all levels of the organization, in person and by phone
The ability to generate reports and perform analysis, both of which yield insight to clients
Ability to influence in a matrix organization

176

Bi-lingual Gfiu P&T Procedure & Programs Specialist Resume Examples & Samples

Minimum 1+ year exposure to regional / global operations
Minimum 1+ year in AML operations, compliance, risk or transaction monitoring related roles
6-12 months of research and analysis experience
Strong knowledge of MS Office products preferred (MS Word, Excel, PowerPoint, etc.)
Proficient in Internet and public domain research & database searches
A good knowledge of banking products and services and associated risks
A good knowledge of the CARE Program
A good understanding and appreciation of AML research and investigation techniques
Organized, disciplined and highly responsible- high degree of professionalism
Bilingual (English and Spanish)

177

VP-bi-lingual AML Operation Senior Manager Resume Examples & Samples

5-10 years of operations production and people management experience (40 or more staff, including front line managers) is required
3-5 years of AML operations experience is required
Senior management experience preferred
Proficient knowledge of financial / AML industry is required
Experience to include complex financial transaction monitoring (AML analysis) is required
Proven experience delivering operations reviews in support of remediation is required
Bachelors Degree or equivalent experience required, advanced Degree preferred
Ability to conduct and teach exemplary performance management skills and techniques
Ability to collaborate, build relationships and work across the organization in a multi-site matrix
Ability to manage managers and a large team in an AML operations environment
Ability to drive organizational change with a proven track record of innovation
Ability to demonstrate skills that inspire action without full reliance on authority
Ability to demonstrate superior execution skills with attention to detail and focus on clear realistic action steps and timelines, and to plan for projects and initiatives by identifying risks and assumptions
Experience in Microsoft products (Power Point, Excel, etc.)
Knowledge of AML systems and tools required
Ability to read and comprehend technical documents (FRDs, BRDs, IMRs, etc.)

178

Bi-lingual Universal Personal Banker Resume Examples & Samples

Serve as primary contact for new account openings and cross-sell other products and services to clients and prospects through proactive and reactive client contact
Support team sales process by acting upon or referring identified client needs to other lines of business (e.g., Retail Loan, Mortgage, Investments, Private Banking, Insurance, Small Business, Merchant Services)
Serve as contact for client problem resolution regarding deposit, credit, and other products and services
Employ BB&T supported service processes to ensure high-level of client service by performing client service maintenance (e.g. account reconciliation, address changes, stop payments, account closings, transfer, processing check orders)
Continue to grow in role and support team sales efforts by attending weekly sales, service, and product knowledge meetings
Adhere to internal controls, operational procedures and risk management policies
Stay abreast of all changes in policies and procedures to ensure compliance with current guidelines
Perform teller transaction such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further authorization when necessary, issuing money orders, cashier’s checks and redeeming savings bonds. Perform more complex transactions, with assistance as necessary
Associate's degree, or equivalent education and related training
Three years of client sales and service experience
�Excellent interpersonal and communication skills, including a desire to interact with clients and prospects
Must be SAFE (Mortgage Licensing Act) compliant within 30 days of employment in this role, including new or transfer of registration and applicable NMLS background check which includes meeting applicable financial responsibility, character, credit fitness and criminal background standards. Successful candidates must also meet ongoing regulatory requirements
Demonstrated ability to handle multiple priorities under time constraints INDBBTCB

179

Bi-lingual Associate Account Specialist Resume Examples & Samples

Comprehend and input critical data that can be used as insights to drive business decisions
Interpret communication provided as a result of data collected through SCOT, saleforce.com, ERP and other inputs to help build strategies that continually optimize and refine the customer experience and operations
Data collected will be used to drive insights to all internal stakeholders
Exhibit world class interpersonal skills to execute first contact issue resolution while acting as the first line of defense for business and retail partners, in English and French
Optimize sales tactics and offer product using selling behavior to maximize opportunities
Optimize KPI' and business process by ensuring effective management of the order book and customer experience
Deliver year over year performance improvements
Influence customers and sales to adopt supply chain initiatives that increase operational efficiency and cost reduction opportunities
Convey deep understanding of best practices, systems, and enabling technology

180

Fine Jewelry Cashier Bi-lingual a Plus Resume Examples & Samples

Takes ownership for enhancing the customer experience, assisting customers by utilizing approved consultative selling practices
Basic reading, arithmetic, and writing and oral communication skills
Basic Internet navigation skills
Sales experience

181

Bi-lingual Account Manager Resume Examples & Samples

Interacts with customers to evaluate and assess the customers' staffing needs. Evaluates and defines the job requirements and other pertinent details required to effectively identify and select the appropriate candidate for each position. May conduct an onsite analysis in order to better understand job requirements and forecast customers' staffing needs
Evaluates and interviews applicants, decides on appropriate assessments and evaluates assessment results and references. Analyzes all pertinent information to evaluate and decide which applicants should be extended a Conditional Job Offer. Extends Conditional Job Offer to qualified applicants and establishes appropriate pay rates based on individual applicant's skills, abilities and experience
Evaluates temporary employees and determines the employee who would best meet the needs of Staffmark's customers, while at the same time evaluating the needs and skills of the temporary employee. Analyzes business trends and relevant economic indicators for hiring and compensation information to utilize in the selection of candidates. Responsible for formulating and presenting the orientation that will ensure the employee is able to meet the specific needs of each position and for each customer as well as evaluating and answering questions that arise during the orientation process
Serves as intermediary between employees and customers. Evaluates attendance and performance of temporary employees. Uses discretion and judgment to counsel and discipline employees related to performance issues. Investigates, resolves and documents the resolution as appropriate to the satisfaction of the employee and customer. Determines best methods to ensure the human resources needs of the customer and the employee are met
Investigates and evaluates workers compensation matters to resolve and/or make recommendations as to the resolution of the matter. Acts as the company representative in workers compensation matters to resolve and/or make recommendations as to the resolution of the matter. Acts as the company representative in unemployment matters to resolve and/or make recommendations as to the resolution of the matter. Investigates discrimination complaints to resolve and/or make recommendations as to the resolutions of the matter
Evaluates and determines best methods to reinforce and maintain good customer relations. Investigates and resolves client/employee problems and issues, and informs appropriate personnel of problems and opportunities
Evaluates and determines best methods to develop new business for the Company including researching additional services for current customers and developing relationships with current customers understanding staffing needs and trends. Researches potential customers and makes recommendations regarding business development. Maintains contact with former customers. Evaluates and determines which community activities to participate in to promote and build business contacts. Evaluates competitor's advertisements as to potential opportunities for new business
Contributes to the Company's candidate database by evaluating and implementing the best methods for recruiting potential candidates. Researches, evaluates and makes recommendations as to job fairs and recruitment events as a means to gain positive return on investment. Prepares print and online advertising for recruiting temporary employees and evaluates advertising effectiveness
May be responsible for the above duties at an on-site customer location to support On-site Manager
Maintains all appropriate paperwork and documentation. Enters pertinent information into computer system. Communicates candidates' qualifications to customers
Must be available after hours and on weekends to address and resolve the needs of temporary employees and customers
Adheres to all Company compliance processes and procedures
Performs miscellaneous duties as assigned
The ability to frequently use a computer, telephone, and copier/scanner/fax machine
The ability to spend a majority of each work day sitting indoors and visiting customer location
The ability to, on occasion, stand, walk, and bend
Knowledge of and ability to use Microsoft Office products
Excellent communication, both written and verbal, and customer service skills

182

Bi-lingual LVN Case Manager Resume Examples & Samples

Data Collection: The Care Manager will collect in-depth information about a persons’ situation and functional status to identify individual needs in order to develop a comprehensive plan of care that will address the patient’s needs. The Care Manager will identify both present and possible future needs of the patient and family, which may affect the plan of care and the patient’s well-being. This data will include age-specific physical, psychosocial, environmental, financial, and health status expectations. When performing Utilization review – will collect the necessary information regarding medical necessity using evidence based guidelines
Planning: The Care Manager will assist with the identification of specific objectives, goals and actions, as identified during the collection of data. Acting as a patient advocate the Care Manager will collaborate with the physician, the patient & family, and members of the healthcare team, to formulate a shared plan of care. Goals and time frames for goals, appropriate to the patient, will be set. When performing utilization review, will plan for timely interventions in order to facilitate appropriate care and authorizations
Implementation: Executes specific interventions that will lead to accomplishing the goals and timeframes of the shared plan of care but Works effectively with the healthcare team to determine the necessary steps to achieve the plan of care. Problem solving techniques will be applied to the implementation process. The Care Manager will utilize knowledge of alternative funding sources, benefit plans, and contractual information to promote appropriate quality, cost effective care for members throughout the healthcare continuum
Coordination: Organizes, coordinates, provides, modifies or obtains appropriate authorizations, utilizing appropriate utilization review and evidence of coverage guidelines, to accomplish the patient’s goals. Initiates and communicates with the patient and family, physicians, healthcare members, community and payor representatives. Facilitates continuity of care throughout all access points involving Health Plan, discharge planners, physicians and other appropriate staff. Processes referrals and authorizations according to regulatory and payor requirements and within Heritage’s mission, vision, values and business requirements
Monitoring: Obtains sufficient information from all relevant resources in order to determine the effectiveness of the plan of care, and/or services provided. Manages a caseload of high risk, complex needs and/or catastrophic patients
Evaluation: At appropriate and repeated intervals, evaluates the patients’ progress. If progress is static or regressive, determines the reason and encourages the appropriate interventions to obtain optimal outcomes, including communication with healthcare team. The Care Manager will modify the plan of care, as necessary, in coordination with the healthcare team, family members, and providers
Communication: Communicates both verbally and electronically with the patient and the healthcare team. Appropriately documents the plan of care, patient progress, outcomes, statistical reporting, logs, and files abiding to departmental, legal and regulatory requirements
Knowledge of managed care principles, utilization management, case management and healthcare provided throughout the continuum
Knowledge of physical and psychological characteristics of disease processes, recognizes potential clinical problems, and recommends intervention in a preventative, pro-active way
Ability to problem-solve
Ability to coordinate community resources to meet patient’s needs
Ability to handle multiple tasks at a time and remain organized
Ability to work autonomously but demonstrates the ability to work collaboratively on a team
Ability to work in an ambiguous environment; work effectively under pressure due to changes in priorities
Excellent computer and IT system knowledge
Possesses the knowledge and skills necessary to communicate with third party payers
Establishes and maintains a good rapport with physicians and interacts well with all internal and external customers in a professional and courteous manner
Ability and willingness to travel between SJHH locations

183

Bi Lingual Mental Health Provider English Resume Examples & Samples

1) Experience and expertise working with international students, especially those from Asian cultures
2) Proven outreach experience in the area of international students, specifically Asian cultures
3) Translation of print and digital mental health materials into Mandarin Chinese
4) Self-motivated, self-directed, personal, and professional commitment to multiculturalism and serving underrepresented adolescent and/or young adult populations
5) Demonstrated ability to interact effectively with persons of diverse socio-economic, racial/ethnic, international, and LGBTQ backgrounds, including knowledge and sensitivity about multicultural issues
7) Demonstrated ability to provide clinical service, consultation and outreach to diverse college student populations
8) Experience developing campus-wide programs that serve underserved and underrepresented students
9) Expertise in consultation and collaboration with campus and community partners that serve underrepresented student groups
10) Experience participating in multidisciplinary treatment teams
11) Experience in adolescent and/or young adult mental health crisis assessment, brief intervention, and confidentiality requirements
12) Supervision of trainees
13) Interest in Behavioral Health consultation to primary care providers
1) Strong interpersonal ethics
2) Ability to collaborate as part of a multidisciplinary treatment team
3) Commitment to professionalism
4) Strong oral and written skills
5) Attention to detail

184

Bi-lingual Teller Spanish Resume Examples & Samples

Prepare individual daily balance of teller cash transactions as well as other reports as necessary
Ability to complete Bank training program for Teller
Ability to travel to accommodate temporary staffing needs as required

185

General Manager Bi Lingual Resume Examples & Samples

Previous management experience in retail and/or optical industry
Recruiting and hiring skills/training
Perform duties in such a manner as not to jeopardize the safety and health of themselves, fellow-associates, customers, the public, or the environment
Ensure that staff training and development files are utilized for every employee and maintain all store employees attendance records

186

Bi-lingual Billing Clerk Resume Examples & Samples

Set up jobs and data entry into the system (Oracle)
Send and review billing on a daily basis for accuracy
Create invoices for services provided by the Company in accordance with customer contracts, accounting principles and company policies and procedures
Assist with the reports for the weekly and end of the month closings
Keep track of the billing, payments and rejections
Submit invoices by electronic data interchange
Maintain customer records and vendor database in the system
Update customer files with issued invoices
Resolve issues regarding client billing
Maintain spreadsheets and tracking logs
1+ years of experience related to billing
Knowledge in Microsoft Applications: Word, Excel, and Outlook
Experience with ORACLE is a plus
Bilingual (English, Spanish)

187

Bi-lingual HR Generalist Resume Examples & Samples

Source and hire qualified candidates. Obtains approvals for candidates, prescreens, interviews, writes offers, sends follow-ups, conducts reference checks, and coordinates other pre-employment tests as necessary
Work with hiring manager to identify job specifications, job duties, qualifications, and skills
Utilize Internet online recruiting sources to identify and recruit candidates
Facilitate interviews and assists hiring managers with evaluating employment factors such as: job experience, education, training, skills, knowledge and abilities
Coordinate and participate in Michels sponsored job/community fairs to promote the Michels culture and opportunity
Coordinate and execute on specified recruitment outreach initiatives
Gather, document and maintain candidate information for legal and system compliance
Providing supporting employee services to both English and Spanish speaking employees

188

Sales Lead, Specialty Store Bi-lingual a Plus Resume Examples & Samples

Ability to lift and move 50 lbs. in weight to maintain flow of merchandise
Reading, arithmetic, writing and oral communication skills
Demonstrated sales experience
Strong merchandising, and organizational skills
Excellent commuication skills

189

Bi-lingual Customer Care Agent Resume Examples & Samples

High School Diploma or equivalent experience
One year of experience in a call center environment, or two years experience in a customer service field
Knowledge of external and internal product information
Basic knowledge and understanding of MS Office software including Access, Excel, Outlook, Word, and Internet
Must be Bi-lingual in Spanish and English
Problem mitigation/resolution
Continuous Quality Improvement minded
Ability to be customer-focused
Analytical and sound decision making skills
Professional telephone etiquette and empathetic listener
Good time management skills and the ability to multitask
Ability to work independently and take initiative to complete tasks
Ability to respond to customers with high degree of discretion
Willingness to work a flexible schedule which may include additional hours to handle peak workloads and holiday scheduling
Good human relation skills (the ability to work well with others and be a team member)
Show enthusiasm, initiative, and pride in work and
Show commitment to Publix’s mission
Associate’s Degree in Business
Two years experience in a call center environment, or
Three to five years experience in a customer service field, or
Two years office staff experience with Publix
Knowledge of Publix organizational structure
Knowledge of Publix policies, culture, history, and philosophy
Knowledge and understanding of department policies, processes and procedures

190

Bi-lingual Teller Resume Examples & Samples

Two years of experience as a Teller
Ability to master personal computer (PC) keyboard and software skills necessary for branch automation
Ability to lift a minimum of 30 lbs
Associate’s degree, or equivalent education and related training

191

Bi-lingual Personal Banking Officer Resume Examples & Samples

Requires a High School degree or equivalent and 4+ years of retail banking, sales, new accounts, customer service, loan processes or other directly related experience
Proficient knowledge of banking, bank products, cross selling, new accounts, debits and credits
Must have excellent sales and customer service skills
Must be self-motivated and able to work with little or no supervision
Knowledge of banking operations, policies, and procedures

192

Administrative Assist Bi-lingual Resume Examples & Samples

Greets and communicates with ISAP program participants, community visitors, agency personnel and general visitors
Ensures that program participants are properly checked in for office visits
Answers the phones and directs calls appropriately
Maintains program participant case records on the computer system by performing data entry
Maintains files and other related documentation
Assists the Program Manager and Case Specialists with case coordination, communication with the contracting agency and routine clerical tasks
Coordinates transportation services for program participants

193

Bi-lingual Healthcare Representative Resume Examples & Samples

Work effectively with hospital employees and patients
Interviewing clients in a hospital setting and/or home visits to assist the clients in obtaining maximum benefit coverage
Completion of applications for state and federal programs (including Health Exchange/Marketplace programs), reviewing medical records and taking all necessary action to expedite benefit approval
Achieve and maintain certification designation as “Certified Application Counselor”
Adherence to company and legal standards regarding Protected Health Information (PHI), Personal Identifiable Information (PII) and Personnel Transaction Identifier (PTI)
Maintain ongoing communication with government agencies regarding the status of claims
Provide updates and assistance to hospital personnel and other Change Healthcare staff as needed
Maintain documentation of status of claims and client contract on Change Healthcare and/or hospital computer systems
Making a determination to take a Federal, State or Local program application based upon medical definition of disability as it relates to body systems and to functions of daily living, and information contained in medical records

194

Bi-lingual Warehouse Supervisor Resume Examples & Samples

Coordinate and lead the Volt TAW staff and operations of a department related to warehouse and logistics activities
Oversees, monitors, and coordinates the daily activities and manpower for an assigned process
Must be skilled in labor communication, process documentation and has seasoned communication skills
Performs various personnel coordination activities for Volt TAW staff. Including but not limited to: planning and scheduling, training, and performance adherence
Employee performance: Understands and ensures adherence to required procedures and processes. Maintain and monitor measures of objective performance as it relates to safety, training, quality and productivity
Ensures all existing employees are trained/cross trained and are qualified to perform their assigned activities
Assist Leadership and Volt Program Coordinator with employee development and performance
Understands and ensures adherence to required procedures and processes
Advises Leadership and Volt Program Coordinators with objective performance data as it relates to safety, training, quality and productivity
Performs additional duties and responsibilities as directed
Knowledge of Inventory Control Processes and procedures
3 – 5 years functional experience in a warehouse or logistics leadership role
Strong knowledge of SAP is preferred

195

Bi-lingual Program Assistant for the National Plan for Hispanic Resume Examples & Samples

Telephone coverage for multiple team members
Provide administrative support for the team
Communicate with a multicultural constituency utilizing all tools such as telephone, email, Skype, etc. while being sensitive to different forms of verbal communications
Actively manage the calendars of multiple team members and work effectively with other administrative assistants to coordinate/plan meetings and conference calls, which may involve numerous time zones
Provide logistical coordination including booking travel arrangements and organizing itineraries for training and continuing education events
Process timely and accurate travel expense reports
Process reports and forms
Maintain files and related documents
Assist in preparing for the training events
Process payments on time
Develop and maintain electronic files as needed
Assist with missionary onboarding and off boarding which includes coordinating with various units of Global Ministries
Invoice Tracking
List Maintenance
Intranet Portal document and data administration
Special Projects

196

Bi-lingual Member Service Consultant Resume Examples & Samples

Help ensure all customers (walk-in, telephonic or electronic) are warmly greeted, their needs are assessed quickly and they are referred to the appropriate setting, person, information or tools to address their needs
Provide a customer friendly service experience for customers with questions or issues related to health care, health insurance (benefits, claims, premium payments, membership, billing and enrollment) or other related topics
Research and obtain resolution for all issues, using tools directly or engaging other business areas for support for inquiry resolution
Ensure service coordinated with other supporting areas maintains the appropriate retail center service experience and that internal complexities remain invisible to the customer
Log all inquiries, capturing appropriate data required for reporting and customer understanding
Respond to telephone and web-based inquiries and initiate telephonic follow-up when appropriate
Assist sales consultants with new cnrollme11t status and inquiries
Use Web based tools and other aids to facilitate and teach customers to use resources, tools, information and products to manage their health care and health care costs most effectively
Demonstrate self-service tools through My Blue Service in individual and group sessions, fully navigating all features and highlighting benefits
Facilitate/educate customers on using self-service tools to resolve issues or obtain information, promoting the use of self-service for functions not requiring full service
Conduct orientations for new customers, explaining resources, services and programs as appropriate
Conduct overviews and facilitate use of resource library materials, matching customer needs to available materials/programs
Conduct small group seminars on resources and tools for health care shopping, managing health, etc
Explain/promote incentive programs to target customers or prospects, building enthusiasm and support for program participation and answering questions
Distribute and/or track incentive rewards as appropriate
Ensure customers understand their products, benefits, tools and how to use them
Sell and enroll select products (access, add-ons) when sales reps are unavailable
Provide product information and encourage sales receptivity when sales reps are not immediately available for a sales opportunity
Cross-promote and identify opportunities for members to participate in value added services and programs available within the retail location
Serve as direct contact and subject matter expert for questions from the
General public or existing members related to Health Care Reform
Experience in insurance industry, physician's office, hospital or other position in health care industry
Experience in store/retail management
Experience with financial products or services
AA degree or 2 years of college

197

Bi-lingual Program Assistant for the National Plan for Hispanic Resume Examples & Samples

Organization:General Board of Global Ministries
Contact:Mia Richey
Phone
Email:mrichey@umcmission.org
Closing Date:08/10/17

198

Bi-lingual Account Manager Resume Examples & Samples

Control expenses within area of responsibility
Develop and recommend custodial operating budget and ensure the department operates within budget
Evaluate and justify supplies, equipment, and purchases as needed
Maintains staff by recruiting, selecting and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities
Provide guidance to Account Supervisors on matters related to performance management, staffing/recruitment, training, HR compliance
Establish work standards and flow
Establish and maintain effective lines of communications with the client and facility personnel to ascertain that their needs and requirements are being met per the contract
Enter and approve changes in ADP's Vantage system in a timely manner
Ensure compliance with regulatory agencies
Maintain an environment that is sanitary, attractive, and in orderly condition
Demonstrate and promote company culture, values and management philosophy
Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending improvements
Ability to plan, organize, prioritize, and achieve effective time management

199

Bi-lingual Night Supervisor Resume Examples & Samples

Participate in staff selection process. Interview candidates as needed. Schedule days off, holidays, and vacations, ensuring that the account's needs are met in accordance with hours and position control
Assign personnel to established work areas or project duties
Conducts quality assurance checks and manages materials inventory as well as general use of equipment
Ensure that staff receives proper orientation, initial training, and ongoing education
Provide individual guidance and motivation to staff to enable each one to perform to his/her fullest potential
Discipline associates when necessary according to progressive disciplinary guidelines
Prepare associate disciplinary and variance reports and conduct follow-up investigation as needed, reporting findings to Account Manager. Prepare disciplinary action notices and conduct follow-up as required. Conduct disciplinary meetings with associates with guidance from Account Manager
Maintain an environment that is in sanitary, attractive, and orderly condition
Demonstrate and promote GCA culture, values, and management philosophy
Demonstrate quality leadership in meeting performance plans
Strong service/quality attitude
Ability to work under pressure and meet established goals and objectives
Strong public speaking skills
Sense of urgency & ability to meet deadlines; self-directed
Ability to walk or stand for prolonged periods. Requires bending, stooping, reaching up, and lifting up to 50 pounds. Possible exposure to chemicals requiring special clothing or safety equipment

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