Bi-lingual Customer Service Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the bi-lingual customer service job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

D Bernier

Donald

Bernier

7858 Beer Forges

Los Angeles

+1 (555) 276 0777

7858 Beer Forges

Los Angeles

Phone

p +1 (555) 276 0777

Experience Experience

Dallas, TX

Bi-lingual Customer Service

Dallas, TX

Fritsch, Turcotte and Lang

Dallas, TX

Bi-lingual Customer Service

Assist in monthly physical inventory counts, enter and manage inventory in computer system
Help customers with design ideas/problems; provide customer feedback to management
Prior working knowledge of Oracle MICROS Simphony or 3700 Point of Sale is a plus
Partner with your Supervisor to identify and initiate areas of opportunity for professional development and personal growth
Receive customer phone calls; provide support to customers and contractors via phone and in person
Provide information and technical information about products and prices
Assist with production scheduling, job site coordination, and dispatch

New York, NY

Bi Lingual Customer Service Representative

New York, NY

Bailey Group

New York, NY

Bi Lingual Customer Service Representative

Assists in providing shipping and freight information for the development, pricing and administration of contracts for floor covering sales as requested
Works with our customers to establish inventory levels by analyzing forecasting provided by the customer, and to process their orders when entered
Communicates with all customers via phone, email and other electronic means as they are developed
A working knowledge of the Microsoft Office Suite
Works closely with salespersons and contract department to verify sales splits and contract compliance, and to fully support the ordering and shipment processes
Works with Sample Operations to maintain inventory levels of private label samples and processes orders for accounts using private labels
Provides product specifications, installation instructions, and warranty forms when requested

present

San Francisco, CA

Bi-lingual Customer Service Representative

San Francisco, CA

Berge Group

present

San Francisco, CA

Bi-lingual Customer Service Representative

present

Perform multiple tasks at one time to support all work types, including phone calls, emails, and faxes
Monitor sales order status and provide information to customers, field sales, and management
Following up on all written correspondence and escalate to Customer Service Manager on duty as necessary
Monitor sales order status, review inventory offerings and levels. Interface with other staff and operations departments to ensure accurate and timely processing of sales orders
Receive, process and monitor customer sales orders. Provide product and support information to customers for all product offerings to include handling of both domestic and export accounts
Identifying and reporting recurrent issues related to shipping process and site performance
Coordinating and following up with other departments to ensure problem resolution, and work together with other Customer Service team members to promote an environment of customer satisfaction

Education Education

Associate’s Degree

University of Oregon

Associate’s Degree

Skills Skills

Available for varied hours/shifts in 24-hour /365 days year setting
Prior working knowledge of Oracle MICROS Simphony or 3700 Point of Sale is
Ability to multi task
Previous sales experience; Knowledge of concrete masonry is
Positive attitude and desire to work with a great team in a fast-paced environment
Basic math skills
Attention to detail
Good organizational and problem solving skills
Experience with multi-line phone system
Pleasant phone personality

Create a Resume in Minutes

6 Bi-lingual Customer Service resume templates

Read our complete resume writing guides

Bi-lingual Customer Service Representative Resume Examples & Samples

Educating the customer when applicable to prevent the need for future contacts
Responsible for researching and resolving complaints to ensure customer retention and satisfaction
Following up on all written correspondence and escalate to Customer Service Manager on duty as necessary
Identifying and reporting recurrent issues related to shipping process and site performance
Continuously evaluating and identifying opportunities to drive process improvements that positively impact the customer’s experience

Bi-lingual Customer Service Representative Resume Examples & Samples

FOLLOW UP ON ALL WRITTEN CORRESPONDENCE AND ESCALATE TO CUSTOMER SERVICE MANAGER ON DUTY AS NECESSARY
EDUCATING THE CUSTOMER ON POLICIES OR SIZING WHEN APPLICABLE TO PREVENT THE NEED FOR FUTURE CONTACTS
BECOMING FAMILIAR WITH PRODUCT INFORMATION, AND BRAND FITing
IDENTIFYING AND REPORTING RECURRENT ISSUES RELATED TO SHIPPING PROCESS AND SITE PERFORMANCE

Bi-lingual Customer Service Representative Resume Examples & Samples

Identify and handle actual and potential non-serious Adverse Event (AE) reports. Conduct non-serious AE investigation(s) ensuring appropriate information is gathered and follow-up with the reporter as required
Identify and handle Product Quality (PQ) reports. Conduct PQ investigation(s) ensuring appropriate information is gathered and follow-up with the reporter as required. Elevate reports appropriately
Monitor consumer contacts to ensure action on possible product liability or product tampering incidents, by appraising situations that could result in legal action or media involvement, and handle or refer according to crisis management procedures
Implement management crisis communication policy in the event of critical situations involving product recall, tampering or controversy
Use tact and judgment in communicating, assess complexity of complaints, and provide appropriate reimbursement on a case-by-case basis
Adhere to all company policies and guidelines
Previous call center experience highly preferred
For bi-lingual positions, you must have excellent bi-lingual English/Canadian French skills – both verbal and written
Well-developed problem analysis and decision-making skills

Bi-lingual Customer Service Rep Resume Examples & Samples

Handle telephone calls and emails at this time, with future work to include calls, chat, email, Social Media and/or other contact types as assigned
Respond to general inquiries and resolving concerns; communicate information in a language and at a level that can be readily understood by each customer
De-escalate problem calls and try to resolve before escalating calls as appropriate to Internal Help Desk or Supervisor
Create and maintain accurate records on all calls using tracking software during the call
High School/GED required
Must be Bi-lingual – with ability to speak and read/write in Spanish/English is required
Minimum 1-2 years total contact center customer service experience with extensive telephone customer interaction in a high-volume, metrics-driven contact center environment
Previous experience documenting calls in a case management, ticketing or CRM systems is required

Bi-lingual Customer Service Representative Resume Examples & Samples

Effectively perform data entry and verification of customer orders using current SOP’s
Develop and maintain a proficient working knowledge of Maestro, Order Billing System (OBS), Quality Management Systems (QMS), and other proprietary systems
Develop an extensive knowledge product base
Manage communication to and from customers, subcontract installers, clients, and vendors related to product delivery, availability, specifications, lead times, schedules, warranty and purchase orders
Schedule and assign installations for cabinets and/or countertops. Verify ship and installation dates per builders release and schedule
Analyze, verify and purchase countertops or custom items
Assist in achievement of proper mark up and margins on installation services and countertops
Obtain purchase orders and EPO’s per policy, as needed
Assist in obtaining sign offs to expedite the accounts receivable collection process and researching payment discrepancies related to installation and service work
Issue credits for pricing and keying errors or price additional work per policy, as needed

Bi-lingual Customer Service Admin Support A Resume Examples & Samples

Industry knowledge gained while working in hotels, restaurants, resorts, cruise ship and or specialty retail settings is helpful
Point of Sale/POS system knowledge is a plus
Associates degree or Bachelor’s Degree is preferred and or a combination of relevant Support experience

Bi-lingual Customer Service Specialist Resume Examples & Samples

Effective verbal and written communication with both external and internal customers
Document customer account activities thoroughly and concisely
Engage in interactive dialogue with customers through active listening
Approach problems logically and with good judgment to ensure the appropriate customer outcome
Make appropriate decisions on behalf of the customer quickly and effectively
Effectively prioritize work to ensure efficiency
Conduct research as needed
Critical thinker and ability to exercise independent judgment
Required to abide by all applicable regulatory and department practices and procedures
Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
Fluency in Windows Operating Systems and Microsoft Office tools
Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face to face
Must be willing to work in an environment that requires 100% phone-based customer interaction
Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
High School Diploma or equivalent required

Bi-lingual Customer Service Representative Resume Examples & Samples

Receive, process and monitor customer sales orders. Provide product and support information to customers for all product offerings to include handling of both domestic and export accounts
Monitor sales order status, review inventory offerings and levels. Interface with other staff and operations departments to ensure accurate and timely processing of sales orders
Ensure the applicable policies and procedures for processing sales orders are adhered
Serve as liaison for field sales and advocate for customers
Receive and systematically enter customer purchase orders into JD Edwards to ensure timely and accurate entry of sales orders appropriate products coding, terms and conditions of sale
Monitor sales order status and provide information to customers, field sales, and management
Interface with Scheduling, Materials Management, Shipping and other departments in gathering information to support order processing effective sales
Review order entry and processing to ensure compliance with company policy and legal requirements and eliminate order entry errors, maintain compliance with all external legal requirements, company policies and procedures and low occurrence of errors, higher customer order delivery performance
Maintain a safe working environment and support Arconic safety initiatives
Help identify problems that arise with orders or in order process and participate in problem solving as needed
Handle Customer Service challenges to include but not limited to balancing pressing priorities, defusing emotions of upset customers and meeting customer expectations with resources that are sometimes constrained (inventory availability, production availability)
Translate customer requests into actionable sales orders, communication of expectations to operational departments
Minimum of 2 years of experience in Customer Service or Sales
Ability to read, write and speak in the Spanish Language (Intermediate to Advanced Proficiency) for servicing Latin America customers
Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position
Associate's Degree in Business, Marketing, or Communications from an accredited institution
Minimum of 2 years of experience servicing businesses / clients located in Latin America
Minimum of 3 years of experience in Customer Service or Sales
Experience with MS Office applications (Word, Excel, Outlook, and PowerPoint)

Bi-lingual Customer Service Associate Resume Examples & Samples

Receive inbound customer service calls and cases ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction
Improve listing coverage through proactive customer service, including effective questioning, listening, probing, building rapport and objection handling
Maintain an accurate directory of customer contact details and company information for assigned customers and communities
Proactively seek out opportunities to obtain electronic data feeds and websites that can be scraped
Follow up field visits with client care calls, soliciting feedback on the quality of service and effectiveness of training sessions, contributing to the ‘Service Override’ assessment of the field team
Support sales colleagues to ensure the highest standard of customer service is maintained
Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking and cohesive team effort
Bilingual Spanish Required
Experience in high volume customer service call center; building rapport over the telephone and overcoming objections
Experience of delivering results whilst working to deadlines under pressure
Excellent communication and influencing skills; verbal and written
Confident personality with the ability to communicate effectively with both internal and external stakeholders
Ability to plan and organize workload in a fast-paced environment
Ability to act on own initiative and work successfully alone and as part of a team
Ability to adapt quickly in a technology led environment
Proficiency in MS Office
LI-DP1

Bi-lingual Customer Service Intern Resume Examples & Samples

Provide an excellent customer service for customers, both internal GE companies, and external
Receive orders from customers and manage them in line with company policy and systems, following them to shipment to ensure a quality of service
Daily shipment documentation to be forwarded to required courier depots and follow up on shipment/order issues
Process and complete credit and debit rebates
Build up close relationships with customers and commercial partners to gain their trust and answer and respond to customer queries in a timely and professional manner
Develop solid product knowledge and a strong understanding of the logistics of sending specific products
Work as part of a team and adopt a flexible approach to increase and maintain the quality of service
Build effective relationships with Logistics and distribution where appropriate to understand the impact on customer service
Provide knowledge and accurate information to customers
To add and make amendments to data, following the checking and authorisations process
Provide support, where necessary and able for the Customer Service team
Maintaining auditable data records for internal and external audits
Support and advise Customer Service team with regards to data provided and required
Apply and learn from the knowledge proffered by the Centre of Excellence and Quality Assurance
Participate in development of the ERP/SAP data team, through meetings and other planned events
Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
Individuals with less than 2 years of work experience (outside of co-op/internship/summer work experience)
Proven experience in customer service normally including at least 1 year of prior experience in customer service
Comfortable with managing multiple projects
Bi-lingual communication skills
Competent with Excel and Word
Ability to work in a cross-functional cross-country team environment
Ability to manage self and tasks in an appropriate manner
Excellent organizational and administrative skills
A calm and analytical approach to problem solving
Willingness to work as part of a team
SAP knowledge
Bilingual (English and French)
Excellent mathematical skills

Bi-lingual Customer Service Representative Resume Examples & Samples

Within each assigned customer outlet, implement the current applicable work instructions. - Analyze assigned customers' order portfolio and execute processes from order entry, order planning, carrier tendering and follow up on delivery and invoice inquiries
Provide input on product knowledge; work with supply chain to ensure product availability or alternatives when applicable for all assigned customers using the business defined programs and instructions. Execute new product launches to maximize sales opportunities with assigned customers
Ensure individual / team metric targets and objectives are met through accurate process execution, monitoring, developing and implementing corrective action plans, when needed
Build sustainable relationships of trust through open and interactive communication with customers and our internal departments
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
BA or BS degree, preferably in business administration or equivalent experience in the customer service field
Strong computer skills (proficiency in Microsoft Office Suite: Word, Excel, PowerPoint)
Strong communication skills; oral and written
Must be able to work with minimal supervision
Must be able to work effectively within a team environment as well as an individual contributor

Bi-lingual Customer Service Representatives Resume Examples & Samples

Develop a basic knowledge of company services and all products including product composition and package directions
At all times, company policy and best practices in the areas of security must be followed, with special emphasis on the protection of sensitive customer information
For bi-lingual positions, you must have excellent bi-lingual Spanish skills – both verbal and written
Strong verbal and written communication and listening skills
Basic understanding of Internet principles, terminology and functionality

Bi-lingual Customer Service Resume Examples & Samples

Receive customer phone calls; provide support to customers and contractors via phone and in person
Provide information and technical information about products and prices
Refer to product catalogs and specification guides to determine related product uses and applications
Work closely with Outside Sales Representatives regarding sales promotions and initiatives which require phone contact and follow-up along with visits to customers
Coordinate mailings of literature and samples
Investigate and research all customer inquiries and concerns and follow-up promptly with the customer
Help customers with design ideas/problems; provide customer feedback to management
Assist with production scheduling, job site coordination, and dispatch
Coordinate delivery schedules with Dispatch and maintain customer is informed of such schedules
Enter sales orders into computer for tracking
Attend training meetings, seminars, bimonthly sales meetings, and schools as required
Assist in monthly physical inventory counts, enter and manage inventory in computer system
Retrieve information for Credit Department when needed
Follow all safety regulations
Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
High school diploma / equivalent or a comparable combination of education, experience or training in related field
Skilled in Microsoft Word, Excel and Outlook
Previous sales experience; Knowledge of concrete masonry is a plus
Positive attitude and desire to work with a great team in a fast-paced environment
Experience with multi-line phone system
Pleasant phone personality
Bilingual / Spanish preferred

Bi Lingual Customer Service Representative Resume Examples & Samples

Uses knowledge of Customer Service to meet customers’ expectations and deliver products in a timely manner
Communicates with all customers via phone, email and other electronic means as they are developed
Works closely with salespersons and contract department to verify sales splits and contract compliance, and to fully support the ordering and shipment processes
Works with our customers to establish inventory levels by analyzing forecasting provided by the customer, and to process their orders when entered
Prepares quotations for contract partners purchasing from contracts when requested
Processes customer carpet and sample orders, and tracks shipments through delivery as required
Accesses customer’s websites to retrieve purchase orders, and to log order information as required on those sites
Uses keyboarding, data entry skills and computer programs (Excel, CAMS, AS400, Word)
Interacts with people from various departments
Provides product specifications, installation instructions, and warranty forms when requested
Works with Sample Operations to maintain inventory levels of private label samples and processes orders for accounts using private labels
Prepares inventory reports for stocking programs as needed
Is the primary contact for Tandus Marketing trade show orders
Cross trains in all facets of the department (and company)
Backs others in the departments as needed
Assists in providing shipping and freight information for the development, pricing and administration of contracts for floor covering sales as requested
Other duties as required or assigned by management
A history of success in customer service, sales, or similar field
A working knowledge of the Microsoft Office Suite
Good basic math skills
2 or 4 year college degree is a plus
Must pass pre-employment drug screen
Must be Bi-Lingual in French and English

Bi-lingual Customer Service Representative Resume Examples & Samples

Support multiple clients, and a range of simple to complex wellness program initiatives, to help provide a positive customer experience
Maneuver and navigate through multiple back office systems to support customers
Demonstrate professional verbal and written communication skills
Meet and strive to exceed department performance goals in relation to quality, production, and schedule adherence
Perform multiple tasks at one time to support all work types, including phone calls, emails, and faxes
Utilize internal Knowledge Base system for all customer interactions to ensure information that is provided to customers is accurate and up to date
Demonstrate empathy and a sincere desire to help our internal and external customers while providing support
Identify and report system and program issues and trends
Document detailed and accurate information in our ticketing tool for every customer interaction
Triage tickets that need additional support to the correct department for handling
Promote first contact resolution by ensuring that issues are handled according to department processes and informing customers of program requirements
Support and guide our customers through navigating the wellness program platform and understanding their program requirements
Monitor open tickets and provide frequent updates to our customers
Protect our customer’s personal health information by abiding by required HIPAA rules and regulations
Maintain and promote a positive outlook and embrace constant change
Exhibit teamwork and collaboration amongst internal and external customers
Promote internal products and services to our customers
High School Diploma or GED and at least 2 years of experience in a customer service environment required
Bi-Lingual (English/Spanish) required
Must be able to work between the hours of Monday through Friday 7:00 am to 7:00 pm and Saturday 8:00 am to 5:30 pm
Proficiency with Internet Explorer and MS Word is required, experience with Excel and Outlook is preferred
Able to accurately type 30 wpm
General technology knowledge, including the ability to describe in general terms: operating systems, basic internet navigation, web browsers and email applications
Previous technical software support experience is not required, but highly desired
Demonstrated ability to be a team player, follow direction, and have an enthusiastic and positive attitude
Active listener and communicator with a clear and pleasant speaking voice demonstrating a strong focus to customer service
Courteous and patient individual that is a motivated self-starter
Organized, detail oriented, and be punctual to work, meetings, and training sessions
Ability to work independently, problem solve, and make decisions based on established guidelines with minimal supervision
Ability to adapt to frequent changes, delays, and unexpected events
Exercise good judgment, keeping in mind company policies and procedures
Ability to easily learn and accurately enter data in a computer software application for program documentation

Bi-lingual Customer Service Rep Resume Examples & Samples

Actively and consistently support all efforts to simplify and enhance the customer experience
Process customer orders in a courteous, efficient and timely manner
Effectively present and discuss Charter products and services
Convey an image of quality, integrity and superior understanding regarding services
Manage customer interactions professionally and efficiently
Effectively address customer questions, complaints and concerns within the scope of responsibility
Remain current and knowledgeable on every aspect of supported product
Facilitate customer issue escalations to local management/support as required. Determine necessity for field visits
Accurately document customer account records based on actions taken
Fulfill work schedules as required
Participate in quality coaching sessions to ensure efficient and effective interactions with customers
Keep supervisor informed of any work-related concerns

Bi-lingual Customer Service Resume Examples & Samples

Consult with customers to recommend and sell a variety of products and services to meet the customer’s need
Utilize resources and leading edge technology tools to assist customers, as well as to stay up-to-date on program information
Partner with your Supervisor to identify and initiate areas of opportunity for professional development and personal growth
Meet sales quotas and performance standards set forth by Volt’s Client and their clients
Sales: 1 year
Spanish

Bi-lingual Customer Service Agents Needed Resume Examples & Samples

Next Class Starts 07/17/17
Position pays $11/hr
Hours Must be able to work - 11:00am to 8:00pm, including Sat and Sunday

Bi-lingual Customer Service Support Resume Examples & Samples

Contribute positively to a work environment that is flexible, adaptable, and team-based
Respond to incoming inquiries, telephone and/or written from providers
Actively participate in Company operational and ongoing training

CSE Bi Lingual Customer Service Resume Examples & Samples

Speak fluent Spanish and English
Have CSE Experience
May be required to handle calls from multiple skill channels
Demonstrate strong initiative for process improvement
Be flexible and able to adapt to change
May be asked to manager both Spanish and English calls
Have the ability to engage both internal and external customers
Have the ability to prioritize and multi-task
Be detail oriented