Guest Services Executive Cover Letter

I would like to submit my application for the guest services executive opening. Please accept this letter and the attached resume.

Previously, I was responsible for office management support for business office including meeting scheduling and coordination, purchase and maintenance of office supplies, on-boarding support and front desk and call support during office hours.

My experience is an excellent fit for the list of requirements in this job:

• Previous experience in a five star hotels
• Fluency in English is essential and Additional Language is an added advantage
• Good Knowledge of Dubai, Activities, Entertainment is desirable
• Enthusiastic Person
• Knowledge in use of Opera system is essential
• Skill to communicate and coordinate
• Confidently able to resolve problems
• Skill to Chinese language expression and good to English language expression

I would like to submit my application for the guest services executive opening. Please accept this letter and the attached resume.

Previously, I was responsible for backup front office administration support to the Office Manager (including answering phones, processing mail, AP batches, receiving PO’s, service reports, etc.).

My experience is an excellent fit for the list of requirements in this job:

• Previous Experience in Fidelio/Opera and HotSos
• Treat all clients and colleagues in a polite and courteous manner at all times
• Ensure all transfers request are updated in the job card in TMS
• To Maintain and handle the cash float
• Additionally, any other duties requested by senior management
• To respond to any changes in the Front Office function as dictated by the hotel
• Check the previous night’s no shows and ensure that amenities are pulled out accordingly
• Attend to special requests made by guests prior to, during or after their arrival

In response to your job posting for guest services executive, I am including this letter and my resume for your review.

In the previous role, I was responsible for technical support to all front office staff as well as input to school leaders regarding front office supports for health related functions.

Please consider my experience and qualifications for this position:

• Skill to office software
• Previous experience working within spa guest service
• Hotel Software skill
• Diploma or equivalent education
• Portray self confidence
• Computer Knowledge, well versed with MS Office applications
• Written, reading and spoken skills in English
• Ensures fond farewell of each guest encouraging them to return

I submit this application to express my sincere interest in the guest services executive position.

In the previous role, I was responsible for for the safeguarding of security classified materials and information throughout the Front Office, including the safeguarding of equipment and office.

Please consider my experience and qualifications for this position:

• Maintain job jacket completion and consistency
• Experience working in a corporate office setting preferred
• Minimum Cumulative GPA of 3.0 (3.2 GPA or higher strongly preferred) at time of graduation
• Good knowledge in Opera, Hotsos, Vicas system knowledge
• Updates and maintains all guests’ profiles history files accurately
• Ensures that the Reception desk is manned, operationally prepared and stocked at all times
• Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody following the security procedures
• Minimum Completed Secondary School Education

In response to your job posting for guest services executive, I am including this letter and my resume for your review.

In my previous role, I was responsible for support to CHCO Front Office with regard to tasking's: log tasking into system(s), forward tasking to appropriate subject matter expert, and track the tasking through completion including front office review and final response to originator.

Please consider my experience and qualifications for this position:

• Carry out courtesy calls to VIPs and suite guests
• Administer the guest history details of our visitors
• Collect moneys or other suitable payment from guests for all services rendered
• Meet & greet guests coming to restaurants & banquet functions
• Offer full RAP (Towels/dates/rosewater) to all guests checking in
• Prepare fresh cold/hot towels
• Escort to suites while explaining all hotel facilities
• Do check-in procedures ensuring full registration & full payment