Guest Services Agent Cover Letter

I submit this application to express my sincere interest in the guest services agent position.

In the previous role, I was responsible for customers with any required information related to all F&B outlets, promotions and special events.

Please consider my qualifications and experience:

• Reading and writing abilities are used frequently
• Frequently standing up for extended periods behind the desk and front office areas (could be up to 8 minutes/hours)
• Reach 24 inches/2feet
• Previous use of Opera, Alice operating platforms preferred
• To daily handle the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected
• Greet / host / provide support for guests, visitors and employees
• Assist in the management of hotel guest’s amenity program
• Know daily room rate, room types, hotel amenities, and local attractions, shops and restaurants

I submit this application to express my sincere interest in the guest services agent position.

In my previous role, I was responsible for info on activities, attractions, tours, restaurants, and related.

Please consider my qualifications and experience:

• Provide guests with prompt, efficient and couteous service
• Ensure all guests’ identification documents are properly checked during registration
• Register all visitors to guestrooms
• Sell rooms according to guest needs in order to maximize room occupancy rate
• Check-in all guests to vacant clean rooms
• Ensure keys are given only to authorized personnel and rightful guest of the room
• Ensure all cash received for deposits or payment is based on Hotel Procedures
• All foreign money deposited upon check-in to be handed to Duty Manager for safekeeping

I am excited to be applying for the position of guest services agent. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for comprehensive information and coordinate VIP and/or Priority Club guest requests regarding hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest.

Please consider my experience and qualifications for this position:

• Ensures rooms and services are correctly accounted for within guest statement
• Promptly answers the telephone and email inquiries
• Answer phone calls and assist guests with a warm demeanor
• Aid Front Office management in additional projects when requested
• Distributing all internal mail and packages to designated guests and associates in a timely and accurate manner
• Maintains records and communicates all VIPs, special requests
• Maintains a professional attitude and appearance per Wild Dunes Resort dress code standards
• Promotes Wild Dunes outlets first over any other off-site outlet

I would like to submit my application for the guest services agent opening. Please accept this letter and the attached resume.

Previously, I was responsible for stabilization and emergency care for patients to include special procedures.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards
• Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met
• Handle requests for information mail and messages in an efficient and courteous manner
• Answer guest inquires about hotel service facilities and hours of operation
• Establish and maintain good communications and team work with fellow associates and other departments within the hotel
• Follow all Aimbridge Hospitality credit policies
• Be familiar with all Aimbridge Hospitality policies and house rules hospitality terminology
• Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms

I am excited to be applying for the position of guest services agent. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for information about special events within the resort and the surrounding area.

Please consider my qualifications and experience:

• To ensure all guests’ information are strictly confidential for use by authorized personnel only
• To familiarize oneself with the computer operating system and its usage
• Greet guests warmly and professionally
• Register guests, verify registration, issue room keys and provide information on hotel services and room location
• Accept payments, post miscellaneous charges and ensure prompt delivery of final bills to guests
• Maintain the security of cash, credit card transactions, and guest information
• Treat requests with professionalism, tact, and a courteous manner
• Check- in guest in an efficient and friendly manner, using guest name whenever possible