Guest Services Associate Cover Letter

I submit this application to express my sincere interest in the guest services associate position.

In the previous role, I was responsible for bellman services by escorting guests while delivering luggage to their room, giving guests a property overview and coordinating luggage check out and departing services if requested.

Please consider my qualifications and experience:

• Understanding of food and beverage service standards
• Self-motivated-requiring minimal supervision and able to take initiative
• Maintains a high level of organizational skills
• Maintain clear, continuous communication with other supervisors and management
• Excellent knowledge of Microsoft Office (especially Word and Excel) and database management software
• Cash Handling and/or Guest interaction experienced preferred
• ISC) Attractions experience preferred
• Previous Attractions experience preferred

I submit this application to express my sincere interest in the guest services associate position.

Previously, I was responsible for assistance and direction according to the customer request, help navigating through local amenities and services.

Please consider my experience and qualifications for this position:

• Certified in Front Desk Systems
• Outgoing, service-oriented, good listening skills
• Experience in similar role within an International standard 4 or 5 star Hotel
• Available to work early mornings, evenings, weekends and public holidays
• Computer proficiency (Microsoft Office applications)
• Proficient with state of the art telecommunications systems typically used in the industry supporting an operator or reception function including Skype for Business
• Basic level skill in Microsoft Office Suite
• Experience work in guest services, reception, or concierge functions

I submit this application to express my sincere interest in the guest services associate position.

In the previous role, I was responsible for support to the Stores, DC’s, E-Comm, Loyalty and Corporate Office (Executives) to resolve guests concerns and issues by assisting with resolution, resources and escalation as well as recommending changes to processes when necessary.

My experience is an excellent fit for the list of requirements in this job:

• Computer skills sufficient to navigate the internet, Microsoft Office suite, Invision, Centricity and Amalga
• Team player, able to support colleagues as needed to service visitors and others
• Outstanding customer service and excellent interpersonal and communication skills
• Able to multi‐task in a fast‐paced environment, accommodating and communicating to a broad range of clientele with varied needs
• Able to think quickly and efficiently when confronted with a client request
• Motivated self‐starter and creative problem‐solver
• Equipped with a “How can I help?“ attitude
• Takes initiative and anticipates needs of others

In response to your job posting for guest services associate, I am including this letter and my resume for your review.

In the previous role, I was responsible for technical expertise in distributed storage, processing technologies for handling large amounts of data and database services available in 3rd party clouds.

My experience is an excellent fit for the list of requirements in this job:

• Self‐starter, motivated, takes initiative, and anticipates needs of others
• Always provide a hospitality experience and have a cheerful personality
• Assists management of the Conference Center and Tenant Lounge
• Intermediate knowledge of MS Outlook
• High level of hospitality and professionalism with a good executive presence—demonstrated poise, calm under fire
• Collaborative with high EQ—able to engage a diverse set of stakeholders, understand different viewpoints, build long-term relationships and create/collaborate team environment
• Technology savvy with an interest in new generation technology—comfortable doing things a different way, trouble-shooting and recommending new technology
• Experience independently completing a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, floor operations support, space utilization management or other location services

Please consider me for the guest services associate opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for our guests with an exceptional arrival and departure experience that makes them feel welcome.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Cleaning and sanitizing work areas, tables, chairs, counter tops, storage areas and floors
• Maintain complete knowledge of and comply with all departmental policies/service procedures
• Professionally support, plan, direct, communicate all aspects of Guest Services Meeting room operations
• Procurement, Purchase Orders, Invoice Processing & Accounts payable
• Assists with events in the conference center and performs other duties as assigned
• Provides guests with a personalized communication in the format of a handwritten card or experience specific email
• Accurately and thoroughly documents all exchanges of communication and information
• Conference Room Set-ups and support