Guest Relations Executive Cover Letter

I am excited to be applying for the position of guest relations executive. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for superior customer service through phone/ e-mail/mail communications with internal and external stakeholders; including but not limited to colleagues, applicants & participants, & international universities.

Please consider my experience and qualifications for this position:

• Have supervisory experience within Front Office or Guest Relations within a luxury hospitality environment
• Taking full and complete ownership of the customers’ complaint aiming to make their first contact with us result in their complaint being resolved, with their needs being met and understood
• Amicably resolve the complaint with the customer within the departments agreed SLA (Service Level Agreement)
• To investigate complaints by speaking with internal departments and external suppliers, our resort representatives, to understand the issues raised by the customer whilst on holiday
• Completing the loop – Following up on the investigations completed to ensure that the same complaint or experience is not repeated
• Where compensation is due as part of the resolution and can be recharged, work with the supplier/ internal department to agree the amount at the time of response
• Highly skilled communicator with excellent telephone manner
• Complaint resolution and excellent negotiation skills

I am excited to be applying for the position of guest relations executive. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for day to day operational and managerial support for Front Desk, Royal Service and Tours department and ensure all service standards are followed.

My experience is an excellent fit for the list of requirements in this job:

• Coordinating with Technology Team for all the VC arrangements
• Maintaining Front Desk Report on daily basis
• Ensures that all activities adhere to and support the Company International Quality Management System
• Maintains working knowledge and follows departmental Standard Operating Procedures at all times
• Preparation/ updating telephone list for client
• Manage Tea Ladies
• Provide assistance in tea lady support activities
• Co-ordinate for festive decoration

I am excited to be applying for the position of guest relations executive. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for information and deliverables to CBO to help increase productivity and effectiveness and to get his advice on how to move the projects the team is working on forward.

Please consider my qualifications and experience:

• Knowledge of the travel or hospitality industries
• Knowledge of reservation software would be an advantage
• Advanced Proficiency in oral and written English
• Basic knowledge of medical terminology and anatomy preferred
• To ensure smooth and efficient daily operation of the Guest Relations Operation ensuring that all hotel guests and visitors receive an optimum level of service and care at all times
• Maintains working knowledge and follows all departmental Standard Operating Procedures at all times
• Meet and greet our guests, ensuring they have a smooth check in and escort them to their room
• To provide on-the-job training to new colleagues

I submit this application to express my sincere interest in the guest relations executive position.

In my previous role, I was responsible for guidance and assistance to Guest Services Supervisors and team members including implementation of programs, procedures, departmental standards, team member training, scheduling.

Please consider my experience and qualifications for this position:

• Coordinating with Guest Relation, related to Guests transport, Presentation etc
• Booking of Guest houses as per requirements
• Updating Training room, Meeting room & Conference room Calendar daily in Soft & Hard copy both
• Updating VC Tracker
• If applicable) Updating calendar of Executive Dining Area booking
• Maintaining No Show Report on daily basis for all the Training rooms & meeting rooms
• Updating the Equipment sheet & forwarding the same to BMS & Tech on daily basis
• Coordinating with BMS for all the equipments arrangement except VC

I am excited to be applying for the position of guest relations executive. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for meeting room support ensuring technology is working as designed and set up in advance to avoid any disruption.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Ensure giving a warm welcome to clients there by creating a delightful experience
• Maintain effective communication and working relationships with all other departments (HK, Duty Engineer, Duty Manager, Builder, Wellness room, Time Office, Security, Reception)
• The GRE Should have up to date knowledge of the following
• Floor structure/Plan
• Projects on each floor
• Project Leads and SPOCS
• Site inspection Tool
• Be aware of floor capacity/Bay no’s and floor strength