Collections Agent Cover Letter

I am excited to be applying for the position of collections agent. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for strategic leadership for all Special Collections departmental functions including collection development, collection management and maintenance, research and instruction, exhibits, and outreach and oral history programs.

My experience is an excellent fit for the list of requirements in this job:

• Negotiations on settling accounts and making payment arrangements
• This team does not use an auto dialer, they will be manually dialing their calls
• Evaluates customers' financial situations and negotiates for full payment or creates terms for repayment
• May Skip-trace to find and collect on delinquent accounts
• Student Loan Collections experience preferred
• Proficiency in French & English
• Fluently bilingual – strong verbal communication skills with a professional tone and telephone etiquette in both English and French
• Results driven and career focused

Please consider me for the collections agent opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for support to stakeholders to ensure that preservation and collection is completed within SLAs and in a manner that is consistent with best practices.

Please consider my qualifications and experience:

• To provide high customer quality standards and, enable effective Duty/VAT receivable collection
• To coordinate resolution of customs disputes according to escalation procedures
• To contribute knowledge and expertise toward resolving reoccurring ADC issues
• Constant communication with OPS SVC's and Gateways where shipments are being held for payment
• Main stake holders in this process are Customs, H&G, OPS, Billing, Customer Service, AR, GL
• Previous Call center/Customer facing experience is preferred
• Intermediate level of English & French knowledge (DPDHL Business Language) preferred
• Job is in a busy standard office environment with moderate noise level, sits at a desk during scheduled shift, making outbound calls and answering inbound return calls using an office phone system

I submit this application to express my sincere interest in the collections agent position.

Previously, I was responsible for assistance to country risk departments on all collection and strategy related matters, promoting best practices and knowledge sharing across all sites.

Please consider my experience and qualifications for this position:

• Previous Call Center or Collections experience
• Basic knowledge of call center operations
• Excellent problem-solving, negotiation, conflict resolution, and customer service skills
• Desirable experience in collections or in customer service areas.•Good oral, written, and interpersonal communication, listening skills in English and Spanish.•Basic knowledge of word processor, spreadsheet, other PC applications and strong MS Office skills (mainly Excel, PowerPoint and Word)
• Good phone presentation and communication will be beneficial for these opportunities
• Previous collections, call center, or sales experience is preferred
• PC literacy and a good command of English language
• Support the delivery of Credit Management objectives and support input into key operational metrics

I would like to submit my application for the collections agent opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for analysis to identify opportunities to refine residential collections placement strategy; develop guidelines for collection tactics; and improve overall delinquent account collections and bad debt recovery.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Addressing customer needs through debt management solutions, overdue balance negotiation, and query and issue resolution on commercial customer accounts
• Accurate and timely updating of the system about actions taken and future collection tasks
• Management of system generated tasks
• Evaluation and implementation of appropriate actions by assessing customers’ payment and arrears profiles and prioritise action accordingly
• Complete Credit management functions regarding new & renewal business leads
• Prior experience in Collections/ customer contact environment
• To actively manage and coordinate Cash collection and QH for an assigned Duty VAT Cash shipments
• In alignment with DP DHL process guidelines and policies in an efficient and cost effective manner

I would like to submit my application for the collections agent opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for strategic and organizational support to stakeholders to ensure that preservation and collection is completed within SLAs and in a manner that is consistent with best practices.

Please consider my qualifications and experience:

• Sit/stand 8 or more hours per day
• Consistently viewing a computer screen and types frequently, but not constantly, using a keyboard to update accounts
• Occasionally lift/carry/push/pull up to 10lbs
• Excellent organization and time management to meet deadlines
• High level of English and Norwegian
• Relevant and demonstrable experience of a collections role
• A background in sales, telemarketing, call center, service industry or equivalent preferred
• Previous Call Center and Collections experience