Collections Rep Cover Letter

I am excited to be applying for the position of collections rep. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for training and one-on-one coaching to collection staff about handling calls and adhering to processes and procedures to ensure quality control and compliance.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Willingness to learn new skills and expand knowledge
• A strong can do attitude and a willingness to flex between roles
• Previous process experience helpful
• Finance or Business related
• Excellent oral and written communication and team work skills
• PC experience in a windows environment
• Previous Credit and Collection experience preferred
• Preferably data entry, phone and customer service

Please consider me for the collections rep opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for accurate and timely response to inquiries from customers, Amex Internal partners and Debt Collection Agencies.

Please consider my qualifications and experience:

• Familiar with Outlook and the internet, able to talk and type at the same time
• Customer service minded individual
• Customer service or collections exp
• Knowledge of applicable regulations preferred
• Opportunity to participate in departmental contests and incentives
• Our hands-on management and training program offer support including one-on-one coaching and mentoring
• Paid Time Off (Start earning paid vacation and sick time day 1!)
• Conducts outgoing calls to IPM guarantors with a focus on collecting past due self-pay balances for professional services in a customer-oriented and professional manner

I submit this application to express my sincere interest in the collections rep position.

Previously, I was responsible for administrative support in monitoring customer collection cycle and conduct credit control / receivable collection actions on customers who are late in payment.

Please consider my qualifications and experience:

• Alpha/numeric filing systems
• Basic office procedures
• Reading writing and understanding written instructions
• Maintaining organization
• Understanding and applying guidelines to resolve problems
• Make demand for payment and explain payment obligations, take account actions, and record call contents in accordance with department calling scripts and procedures created for the relevant delinquency queue and subscribing member credit union
• Inform and encourage credit union members to take advantage of promotional campaigns
• Work in teams, to handle calls and call situations identified as requiring team approaches, in accordance with department policy

I am excited to be applying for the position of collections rep. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for expert assistance on collection-related reporting to support collection maintenance projects throughout the system.

My experience is an excellent fit for the list of requirements in this job:

• Participate actively in monthly continuous improvement training sessions, to assure that appropriate collections calling techniques are developed to respond to new and difficult calling situations
• Respond to cardholder inquiries utilizing FDR system to provide general information on cardholder's Visa and MasterCard accounts while controlling and managing the calls
• Process address changes received from FDR regional payment processing locations
• Provide cardholder information on methods for resolution of merchant errors and disputes and on methods to process matters of credit and collection affecting their account
• May serve as a back-up as a Contact Center Representative, as needed
• Comply with legal requirements applicable to collections or teleservice calls, including the Federal Fair Debt Collections Practices Act
• Familiar with established repossession and FDCPA policy/procedures
• Epic and/or FACS knowledge

I would like to submit my application for the collections rep opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for financial counseling to discuss and resolve debt situation using independent judgment within established limits, including write-off or turn over to a collection agency.

Please consider my qualifications and experience:

• Audits accounts for accuracy to ensure that past due balances are patient responsibility
• Collects and posts payments to the Practice Management System (PMS).Establish payment plans adhering to IPM CBO policy (threshold/terms, propensity to pay scores, promissory notes) and timely follow-up to maximize collections and optimize collection return on investment (ROI)
• Works with other individuals (both within the self-pay department and in other CBO departments) to obtain information needed to service the guarantor
• Maintains an expanded knowledge base of state and federal regulations and company policies regarding compliance, patient privacy and ethical billing and collection practices, payment plan structures, P2P processes, negotiation in accordance with IPM collection policies and self-pay payment processing
• Follows-up on missed and delayed payments on established payment plans
• Participates in regularly scheduled team meetings offering new paths, procedures and approaches to maximize opportunities for performance, process, customer service and collections improvement
• Able to pass thorough background and drug test
• Knowledge of SAP & Microsoft office useful