Telesales Executive Resume Samples
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Telesales Executive Resume Samples
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CK
C Kihn
Collin
Kihn
185 Katelyn Drive
Philadelphia
PA
+1 (555) 998 8737
185 Katelyn Drive
Philadelphia
PA
Phone
p
+1 (555) 998 8737
Experience
Experience
San Francisco, CA
Telesales Executive
San Francisco, CA
Kuhlman Group
San Francisco, CA
Telesales Executive
- Provide client and competitor information and intelligence to Sales Manager/Business Manager/ Sales Director and other team members
- To work closely with other Account Managers and Sales Manager in achieving sales target
- Assisting Team Leader to Improve CE index and NPS
- Work around the CORE VALUE (Customer Focus, Challenger Spirit, Team work, Integrity and Person Execellence
- Provide client and competitor information and intelligence to Sales Manager and other team members
- Where the client has additional budget or potential to spend over £4k you will to set up an appointment with the relevant Business Development Manager
- Working independently and as part of a team and support team members in performance delivery
Dallas, TX
Ukhc Telesales Executive
Dallas, TX
McKenzie-Beahan
Dallas, TX
Ukhc Telesales Executive
- Achieve sales targets for Dental and Medical products pre determined by management
- Develop assigned broker panel
- Lead generating calls and following up on Marketing campaigns
- Achieve telephonic targets daily
- The successful candidate will have a rewarding monthly bonus when targets are achieved
- Achieve / exceed set productivity and quality standards
- Sell with integrity and treat customers fairly
present
Phoenix, AZ
Telesales Executive, India
Phoenix, AZ
Mills, Olson and Homenick
present
Phoenix, AZ
Telesales Executive, India
present
- Produce accurate and timely reporting on a monthly basis for Sales Manager to evaluate performance against key performance indicators
- Produce information for management necessary to evaluate performance against key performance indicators
- Manage time and tasks to achieve maximum new business opportunities and retain maximum existing revenue
- Manage a portfolio of customers and potential customers through telephone contact
- Ensure all customer issues relating to customer service, service recovery and credit control are properly coordinated and managed through relevant functions
- Establish and implement short- and long-range goals and objectives with the team
- Ensure work practices are completed in accordance with telesales/commercial quality standards
Education
Education
Bachelor’s Degree in Accuracy
Bachelor’s Degree in Accuracy
Belmont University
Bachelor’s Degree in Accuracy
Skills
Skills
- Ability to quickly develop knowledge of a new market place
- Good IT skills with attention to detail
- Natural ability to profile customers and develop relationships to maximise potential success
- Excellent communicator, able to build effective relationships
- Ability to build strong Customer Relationships
- Highly self-motivated, with a strong work ethic and drive to reach and exceed targets
- Highly motivated, organized and able to manage own time
- Excellent negotiation & communication skills - including good written English
- Highly self-motivated, organised and able to manage own time
- Able to acquire an effective working knowledge of journal, market and customers
6 Telesales Executive resume templates
Read our complete resume writing guides
1
Telesales Executive Resume Examples & Samples
- Lead execution – Utilising the lead sourcing tools that are provided to win new business
- Identify additional leads and opportunities to work with new customers
- Build relationships with new and existing customers
- Work to individual targets to include print revenue, online revenue and customer numbers
- Offer a high level of customer service and account management
- Write strong proposals to demonstrate that your brand is a suitable platform to meet client objectives
- Understand and be able to confidently sell print, online, email and social media advertising tools
- Create innovative ways to build business from existing customers and the market
- Possess up to date knowledge of customers and the market
- Provide client and competitor information and intelligence to Sales Manager/Business Manager/ Sales Director and other team members
- Liaise effectively with all internal departments
- Able to sell effectively over the telephone
- People orientated, excellent listening skills
- Able to build relationships over the telephone
- Able to build relationships both external and internal
- Highly self-motivated, with a strong work ethic and drive to reach and exceed targets
- Organised and able to manage own time
- Excellent negotiation & communication skills - including good written English
2
Telesales Executive Resume Examples & Samples
- Able to acquire an effective working knowledge of journal, market and customers
- Strong organisational ability
- Knowledge of customer products
- Demonstrable understanding of sales proposition
- Understanding of RBI procedures and ways of working
- Multi-tasking/deadline oriented
- An understanding of business to business media especially in the RFQ market we operate in
- Self-motivated, with a strong work ethic and drive to reach and exceed targets
- A track record of success
- Highly self-motivated, organised and able to manage own time
3
Telesales Executive, Cemea Team, BB Resume Examples & Samples
- All opportunities that are 10+ seats will be passed to the sales team who will equally pass over opportunities< 10 seats
- To work with the appropriate support departments to ensure that customer issues are handled consistently and effectively
- To develop a prospect list for new business which is likely to start with small financial, corporate and PR firms and FT Europe 400 companies particularly press relations teams. It is important to check that no activity has taken place via Salesforce lookup
- To use Scout as a prospecting tool to identify small companies with a little engagement
- Work with marketing in order that regular prospecting lists can be developed out of Manila
- Document all sales activity in Salesforce, and keep opportunities updated with regards to likely close date
- Feedback customer insight to assist with product development
- Proven telesales experience preferably obtained in a professional B2B publishing/ media environment
- Proven track record of meeting or exceeding retention, upsell and new business revenue targets
- Fluent English and other European language skills
- Well developed influencing skills to gain commitment from clients and internal colleagues
- Excellent communication skills, both verbally and in writing, and the ability to speak with confidence about the value proposition
- To develop a thorough understanding of the value of the Ft from existing clients. Utilise this knowledge to help develop upsell and new business
- Ability to work collaboratively as part of a team to succeed
- High level of initiative and motivation
- Excellent organisation skills and ability to work under pressure to meet deadlines
4
Telesales Executive Resume Examples & Samples
- To handle sales enquiries or sales calls with tact, and convey the messages, enquiries seeking for quotations or feedbacks to sales reps or sales managers for further action
- To work closely with other Account Managers and Sales Manager in achieving sales target
- To focus on products identified by the Sales manager through telesales to achieve sales target
- To reinstate subscriptions whether local or foreign publications or reports through telesales and submit reports on the feedbacks that are gathered from customers
- To follow-up and ensure renewal of all subscriptions during the period October – February on an annual basis
- To be responsible for the items placed/sold in the Showroom
- Excellent telephone skills – pleasant, articulate, well mannered
- Strong computer skills such as MS Word & Excel
- Good in spoken English and Malay (Mandarin is desirable)
- Minimum SPM, ‘A’ Level/Diploma or equivalent
- With at least 2 years of relevant experience
5
Telesales Executive Resume Examples & Samples
- A proven track record of being able to sell effectively through telesales – 6 months experience or above
- A proven track record in online advertising would be a benefit
- A keen appetite to proactively chase and win new business
- Able to demonstrate a high level of effective telephone sales activity
- Ability to quickly develop knowledge of a new market place
- Flexible and able to perform well under pressure
- Building relationships with new and existing new clients
- Results focused
6
Telesales Executive Resume Examples & Samples
- Managing customer information and processing orders on our in-house Prospect CRM system
- To plan day to day sales activities from including quotations, prospecting & providing correct orders promptly
- To achieve annual sales targets for the company's products at the maximum GP possible
- To be responsible for the quality and professionalism of Farmplan at nominated shows & seminars
- To provide support to the Field Sales Team, as required
- Time management and organisational skills
- Fast and accurate identification of customers’ needs and order processing using appropriate IT systems
- Good communication skills essential
- Good IT skills (previous experience using Office programs)
- Sales related experience preferable
- An understanding of the agricultural sector or previous telesales experience
7
Telesales Executive Resume Examples & Samples
- To maximise all product revenues across the Flightglobal display portfolio
- To achieve and exceed individual sales targets
- Particular focus on developing new business within a highly competitive market
- Build and maintain existing client and industry relationships
- Deliver regular comprehensive territory reports to Global Sales Manager
- Achieve call rate targets whilst building and managing a new business pipeline
- Ability to source leads, cold-call and close new business
- Ability to negotiate at a senior level and sell creatively
- Excellent sales track record with at least two years experience of selling a portfolio of print and online advertising solutions
- Maturity and self confidence in presenting multimedia solutions in accordance with client business needs
- Able to work as part of a global team and to deliver on team strategy and goals
- Self-motivation, discipline, organisation and communication will be essential qualities
- Experience of the Aerospace industry is preferred but not required
8
Telesales Executive Resume Examples & Samples
- Proven track record of > 1 year in a B2B sales role; tactical account development and negotiation skills
- Information and or Knowledge management knowledge and/ or experience
- Knowledgeable of web applications - functionality
- Phone and CRM system skills
- Minimum Bachelor level education
- Self serving and sensitive
- Multi-cultural awareness
- Strong phone communication (verbal and written) and presentation skills
- Fluent in speaking/writing Dutch and basic English
9
Telesales Executive Resume Examples & Samples
- Engage the client at decision maker level in business debate to identify and qualify opportunities to fuel the field sales specialists with high quality leads
- Actively promote across the database, keeping up to date with market and business trends including competitor activities, understanding developments for the client and identifying new and emerging business opportunities
- Constructively work as part of one sales team, sharing ideas, knowledge and resources to help build a first class sales force
- Utilise resources and branding to achieve results for the business and for the customer
- Contribute positively to your own personal development through participation in coaching, training and job shadowing
- Experience of outbound business/lead generation experience
- Highly Pro-active
- Motivated by targets
- Totally committed to achieving the sale
- Hungry for success and results orientated
- Excellent communication skills and telephone manner
10
Telesales Executive Resume Examples & Samples
- Must be able to pass a background screening
- Must be willing to obtain a $25 Timeshare License
- A positive, outgoing, enthusiastic attitude a must
- Must have a great work ethic, be self-motivated, and have the desire to be the Best and work for the Best!
11
Telesales Executive Scandinavian Market Resume Examples & Samples
- As a Telesales Executive you play an important role sinceyou are the point of contact for our new customers and present the services andadvantages of HomeAway to vacation rental home owners,
- You have great communication skills and you are able towin back former customers as well as support existing customers throughexcellent service,
- At all times you actively listen to customer needs andprovide a high class service
12
Telesales Executive Resume Examples & Samples
- Telesales sales achievement (Individual)
- Achievement of sales target set by the company. i.e. mioTV GA (Content, FTTH targets, Revenue and Churn rate.)
- Develop effective Sales pitch based on promotion, policies and product updates
- Telesales administration
- Achieving VNR target
- Resolve escalated complaints from customers, customer service, sales support team and other sales streams
- Work around the CORE VALUE (Customer Focus, Challenger Spirit, Team work, Integrity and Person Execellence
- Customer Experience
- Be SingTel Ambassador
- Implement company’s Customer Experience policies amongst TeleSales teams (Inhouse and outsource)
- Assisting Team Leader to Improve CE index and NPS
- Have minimum Diploma in any profession with at least 1 year of experience in telemarketing or GCE 'A' level with at least 6 months' experience in sales
- Have knowledge on internet technology
- Be customer service oriented, target driven and challenge seeking
- Possess good communication skills and proficient in English language
- Have the ability to build rapport with customers and understand their needs
- Be an effective team player
- Have effective interpersonal skills. Able to relate well to people at all levels
- Have good communication and listening skills and able to build rapport and trust with customers
- Be lively, energetic, dynamic individual with friendly disposition
- Be able to perform in a fast-paced environment and work under pressure
- Be able to work shift, weekends and PH
13
Telesales Executive Resume Examples & Samples
- A minimum of 2 years successful, cold calling experience in B2B telesales
- Thrive on making high volume of outbound calls, contacts and conversions per day
- Love achieving and exceeding targets
- Be highly self-motivated, resilient, positive, high energy, professional and determined
- Be highly persuasive and have excellent interpersonal skills
- You will have a good knowledge of email Microsoft Excel and Word
- Good GCSE’s in maths and English
- Existing experience in selling fuel cards would be perfect
- Sales and Client Management
- Solution sales or sales support
- Client Focus
- Delivery Focus
- People focus
- Influence
14
Telesales Executive, India Resume Examples & Samples
- Produce accurate and timely reporting on a monthly basis for Sales Manager to evaluate performance against key performance indicators
- Meet regularly with management team to evaluate personal sales plan/strategy so as to ensure that required revenue and shipment results can be achieved
- Produce information for management necessary to evaluate performance against key performance indicators
- Provide support to and work cooperatively with other members of the sales team to achieve objectives.Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions
- Act as the customers’ eCommerce resource point of contact, by liaising closely with relevant departments within DHL eCommerce to ensure all queries, problems or issues are dealt with appropriately
- Establish and implement short- and long-range goals and objectives with the team
- Take part in monthly sales meeting with team
- Minimum 2 years sales/customer service experience and/or 1 year telesales experience
- Logistics and Direct Marketing experience preferred
- Minimum 2 years work experience since leaving full-time education
- Ability to manage and develop relationships and negotiate at all levels of management in a customer organisation
- Computer software literacy (Microsoft Word, Excel and PowerPoint)
- Competent salesperson
- Persuasive telephone manner
- Excellent drive and resilience
- Extended network knowledge
- Pro-active
- Enjoy teamwork
- Planning and time management skills
- Flexible and change-oriented
- Self-disciplined, self-motivated
- Attention to detail demonstrated
- Proficiency in keyboard skills and computer literacy
15
Telesales Executive Resume Examples & Samples
- Generate 100 telephone sales calls per week converting £10k of sales revenue within your first month
- Selling over the phone the full portfolio of JCDecaux products
- Target SME’s and local clients within the private sector with the addition of some small advertising agencies as guided by the Head of Sales
- Work with BDMs to ensure a smooth handover that enables successful field visits
- Where the client has additional budget or potential to spend over £4k you will to set up an appointment with the relevant Business Development Manager
- Maintain accurate data within the database including client contacts, leads and pipeline, the status of the sale and communication with the brand/business
- Demonstrate effective account handling skills to manage the client experience
- Ensure a high standard of customer care is maintained throughout the campaign from optioning the space on SmartBrics and completion of appropriate sales administration process, through to production and artwork design
- Attend sales meeting and training programmes, presentation, conferences and social events
- Demonstrate a proven track record of telesales including setting quality appointments
- Excellent customer service and target achievement ideally within media sales (exceptional candidates from other backgrounds will be considered)
- Ability to research 200 leads per week on the internet and through sourcing competitive media (other outdoor and press/radio data bases)
- Must have a full understanding of the sales structure and process
- Competent and professional telephone manner at all times
- Customer minded; ability to deliver positive client experience
- Strong prioritising, planning and organisational skills
- Sound knowledge of media
- Ability to work with minimum supervision and use initiative to find solutions
- Flexibility to meet the company’s changing sales requirements
- Confident, self-assured; driven by targets, success and reward
- Ability to meet deadlines, work within timescales and demonstrate initiative
- Understanding of creative planning, research and evaluation tools
16
Telesales Executive Resume Examples & Samples
- Perform outbound sales calls and generating warm sales lead
- Build good rapport and maintain good relationship with client
- To effectively meet (and exceed) targets as set by the company
- Present confidently and drive sales effectively
- Receive inbound telephone calls or conduct outgoing calls to potential partners
- Sell/promote Grab-related products/services to generate corporate revenue
- Utilize effective listening and customer service skills to identify member needs and/or problems and provide problem solving for partners when required
- Bilingual and strong command in English & 1 other native language or Dialects
- Good working attitude, highly motivated and sales result oriented
- Strong customer service focus and excellent sales skills with demonstrated track record in meeting targets
17
Telesales Executive Resume Examples & Samples
- Research, call and qualify inbound prospects that have expressed interest in our products. These leads come through a variety of channels like website, advertising, partners and customer referrals
- Acquire new clients through phone to trade in our online platform on-board VSE accounts which have entered the WU Business Solutions sales funnel via an inbound enquiry (campaign, Affiliate connection) or an outbound call (Affiliate conversion campaign, Marketing Campaign follow up)
- Conduct product demonstrations
- Achieve Sales KPI such as call & contact volume, qualification and appointment targets
- Continued development of Sales nurturing techniques and skills
18
Trp-telesales Executive Resume Examples & Samples
- Generates lists of target customers which fit the profile for Thomson Reuters Projects
- Calling & approaching potential customers to validate interest and conduct thorough needs analysis
- Closing all potential sales and arranging for proper hand over of the account to appropriate team
- Ability to develop an understanding of the Construction Projects industry in the MENA, customers, and their business model and workflows
- Strong negotiation s& Interpersonal skills
- Task driven and target orientated with a hunger for success & rapid career progression
19
Telesales Executive Resume Examples & Samples
- To have complete understanding of the suite of G4S Solutions offered to customers and be able to communicate those effectively in a compelling manner to our prospective customers
- Demonstrate a structured approach to winning new business and the ability to negotiate effectively at all levels
- Ability to articulate the benefits and specialised features of our solutions to positively influence customer purchasing decisions and add value
20
Ukhc Telesales Executive Resume Examples & Samples
- Achieve sales targets for Dental and Medical products pre determined by management
- Achieve telephonic targets daily
- Liaising with brokers to discuss pipeline
- Develop assigned broker panel
- Lead generating calls and following up on Marketing campaigns
- Achieve / exceed set productivity and quality standards
- Sell with integrity and treat customers fairly
- Maintain accurate records and files as required
- To carry out other adhoc tasks as required to meet business needs
- Some travel/overnight stays may be required
- The successful candidate will have a rewarding monthly bonus when targets are achieved
- Minimum of 1 years experience in an outbound telephone based team or in a B2B Sales Environment
- Proven track record in telesales in-bound and outbound ideally
- PC literate including the use of Excel/ Outlook/Word and Salesforce.com
- Hunger to meet and exceed targets
- Strong customer focus with ability to identify and solve problems
- Excellent prioritisation and time management skills
- Flexible approach to work
21
Telesales Executive Resume Examples & Samples
- Experience of Outbound Business Development
- Clarity of communication
- Ability to communicate to a very high standard both written and oral
- Logical thinking
- Tenacious
- The ability to work well in a team but also on their own
- Motivated to succeed, both personally and financially
- Competent researcher
22
Temporary Telesales Executive Resume Examples & Samples
- Call companies to sell our conference and events
- Some sales experience
- Commission payable on paid sales
23
Telesales Executive Swat Resume Examples & Samples
- Prior sales experience or applicable industry experience
- Valid state health and life insurance licenses
- Prior sales experience in a health related industry
24
Telesales Executive Resume Examples & Samples
- Ensuring personal and departmental standards are met in regard to sales targets, conversion of sales and cancellation rates
- Delivering prepared sales scripts to Close Motor Finance customers with particular focus and awareness of Data protection and the FCA principles of Treating Customers Fairly. Meet regularly with the Quality and Assurance Team Leader to discuss performance in regard to compliance performance when delivering sales calls
- Ensuring that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required
- Meeting regularly with the assigned Team Leader to discuss your performance and development needs by attending documented performance reviews. Monitor own progress to ensure consistently effective performance
- Operating the companies various in house systems in an effective manner, drawing information when required from various databases to effectively deliver excellent customer service and sales calls
- Documenting customer complaints and escalating to the Team Leader in a timely and efficient manner
- Ensuring personal appointments are met and delivered as promised and accurate records and notes taken regarding each call are recorded as per company policy
- Conducting administrative duties as required by the departments management
- Working independently and as part of a team and support team members in performance delivery
- Speaking to Close Brothers Motor Finance customers about suitable products with an ability to adapt personal style to individual customer needs and requests and expectations
25
Telesales Executive Resume Examples & Samples
- Is responsible for selling products with low level of complexity to large base of customers, mainly in the small and medium segments
- Follow designed commercial processes in order to get high levels of customer satisfaction, and therefore, avoid cancelations of operations
- Maintain deep knowledge of the products / services that offers, in alignment with Marketing direction in terms of campaigns, offer, prices, etc
- Be accurate in terms of CRM management and sales excellence processes and practices
- Act in coordination with others, especially in those accounts where main relationship is being maintained by an account manager
- Detect any commercial opportunity that might exist in the account, and inform to whoever corresponds if it is about a product or service that the telesales role does not handle
26
Telesales Executive Resume Examples & Samples
- Self-motivated and the desire to 'over achieve'
- Operates with professionalism
- Flexible and adaptable to the businesses requirements
- Able to use initiative and make decisions
- Demonstrates a genuine interest in providing outstanding customer service
- Understand and demonstrate customer care and willingness to help
- Identify customer needs and respond quickly and appropriately
- Natural ability to profile customers and develop relationships to maximise potential success
- Excellent communicator, able to build effective relationships
- Good objection handling
- Excellent administration and data input abilities
- Provide a fresh approach to solving complex marketing challenges
- Provide excellent customer service
- Develop and maintain existing customer relationships
- Drive traffic via cold calling new prospect data
- Generate and research your own leads and help develop and built the existing database of prospects
- Identifying and qualifying sales prospects
- Respond to and qualify incoming enquiries
- Ad-hoc duties as and when required
- Acquire job knowledge through self-development and learning from others
- Provide and maintain product knowledge
27
Telesales Executive Resume Examples & Samples
- Use your communication skills to build relationships with small and midmarket local businesses
- Be goal orientated with commercial acumen
- Offer valuable advice to your customer acting as a first point of contact
- Develop a clear understanding of your local market and the great products we offer
- Create advertising solutions that truly fit their needs you must be a real listener; confidence and the drive to hit your monthly targets will be key to your success
28
Telesales Executive Resume Examples & Samples
- Minimum Diploma in any profession with at least 1 year of experience in telemarketing or GCE 'A' level with at least 6 months' experience in sales
- Knowledge of internet technology
- Customer service oriented, target driven and challenge seeking
- Ability to build rapport with customers and understand their needs
- Effective interpersonal skills. Able to relate well to people at all levels
- Good communication and listening skills and able to build rapport and trust with customers
- Lively, energetic, dynamic individual with friendly disposition
- Able to perform in a fast-paced environment and work under pressure
- Able to work shift, weekends and PH
29
Telesales Executive Resume Examples & Samples
- 2) Conduct campaign calls to potential customers
- 3) Qualify leads on their type/nature of business, contact data and size of customer needs (products used/volumes/key lanes/regions) to identify their revenue potential and operational requirements
- 4) Capture call information and record qualification results
30
Telesales Executive Resume Examples & Samples
- Experienced in calling at all levels of business
- Enthusiastic and self-motivated
- Ability to build strong Customer Relationships
- Experience of working to targets in a sales environment
- Negotiation and closing skills
- Ability to work effectively under pressure
- Committed and target/action focussed
31
Telesales Executive Resume Examples & Samples
- High school diploma or GED; minimum 1 year experience in a similar position
- Proficiency in English (additional language required for certain positions)
- Incumbent is required to maintain an active and in-good standing professional Real Estate License where mandated by law
- Work at night (occasionally)
- Must be willing to work weekends and holidays as required by business needs
32
BB Telesales Executive Resume Examples & Samples
- Ability to quickly adapt / mirror different people types
- Ability to work under pressure and to be target driven
- A natural conversation maker
- Outgoing & confident
- Highly self-motivated
- Board level negotiator
- Experience of working in a regulated environment
- Knowledge of the house building or construction sectors
33
Telesales Executive Resume Examples & Samples
- Proven experience in volume based cold calling
- Exemplary track record of achievement and high win ratios driven by cold calling activity
- Experience of solution selling
- The ability to ‘make it happen’
- A polite, confident and friendly manner
- Able to work under their own initiative
- Confidence using computers
- Enjoys working with customers and building relationships
- Flexibility and quick thinking
- Perseverance and the ability to respect customers' answers
- Good knowledge about all the company's products and services
- To be well-organised and thorough, even under pressure
- To enjoy working within a target-driven team environment
- To understand and comply with the legislation relating to direct marketing
34
Internal Telesales Executive Resume Examples & Samples
- Experience of sales, any IT sales would be useful
- A team player, who can work in a very busy team!
- Results driven
- Any knowledge of the healthcare IT market is desirable
35
Telesales Executive, With Hebrew Resume Examples & Samples
- Collaborator – can deal with people at all levels within the organisation internally and externally
- Previous experience in a telemarketing or internal sales environment
- Computer Savvy – good working knowledge of Microsoft packages and understanding of the Web
- You need to be fluent in English
- Experience of using bespoke in-house systems and the passion for learning new things is vital!
- Hebrew language is desirable but not essential
36
Telesales Executive Resume Examples & Samples
- Great telephone manner
- Proven experience in selling products and services
- Excellent organisational and time management
- Ability to adapt to new situations
- Able to work towards target and KPIs
- A desire to learn and expand product knowledge
- Confidence to work on own initiative
- And have the personality and drive to sell our products
37
Telesales Executive Resume Examples & Samples
- To develop and maximise commercial opportunities with potential customers, promoting ENGIE’s values
- To provide a strong level of service at all times
- To achieve personal sales targets, including call rates, lead generation, and contract sales
- To contribute towards the delivery of the team and organisational sales targets
- To sell gas and electricity supply contracts, and ENGIE services to customers and Third Party Intermediaries (TPI’s) ensuring required Key Performance Indicators (KPI’s) are achieved
- To lead the generation and appointment arranging for Field Sales
- To gain information from interaction with customers to improve and help define sales approach
- Accurate and timely update of internal systems
- Ensuring accurate customer take-on according to process
- Adherence to Sales Limits of Authority and other internal process and risk frameworks
- Where appropriate, ensure that contract disputes are resolved in a timely manner
- Achievement of budgeted sales as per personal targets, including number of sales, number of calls and number of quotes
- To lead generation and appointment setting for the Field Sales team
- To develop pipeline and referral opportunities for future sales
- To maximise sales revenue
- To work closely with colleagues to ensure contracts operate effectively and required information is provided in a timely fashion
- To provide support to other departments when required to ensure each contract operates effectively
- To actively contribute towards the delivery of the team and department sales targets
- Knowledge of the UK Energy Market with special reference to supply and services provision (preferable)
- Numeracy
- Verbal Reasoning
- Ability to resolve complex issues
- Knowledge of sales techniques and optimisation
- Planning and development against objectives
- A-level of equivalent
- Proven telesales experience
- Developed experience of sales process and techniques and optimisation
- Previous industry experience
38
Telesales Executive Resume Examples & Samples
- Evidence of strong customer service skills
- Good IT skills with attention to detail
- Excellent ability to work as a team
- Experience in a telesales or tele appointment role is essential
- Experience of CRM particularly Salesforce is advantageous
- Knowledge of Environmental services not essential but useful
