Technology Management Resume Samples

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A Kirlin

Arielle

Kirlin

757 Roosevelt Course

New York

+1 (555) 448 8193

757 Roosevelt Course

New York

Phone

p +1 (555) 448 8193

Experience Experience

Detroit, MI

Wealth Management Technology

Detroit, MI

Bartoletti, Reichel and Ondricka

Detroit, MI

Wealth Management Technology

Define, implement, and maintain controls for project management and governance processes across the Wealth Management Technology (WMT) organization
Process owner for WMT Software Development Lifecycle and Project Lifecycle Procedures
Establish relationships with Development community to leverage practical knowledge and incorporate into procedures
Create and maintain governance documentation
Acquire and maintain a working knowledge of the firm's project management/software development lifecycle management policies and standards
Work with T&D Risk organization to insure WMT procedure compliance with firm wide standards
Chair mandatory certification process including Wealth Management Business Legal, Compliance, and Risk (Legal/Compliance/Risk) representatives, engaging Business and relevant Legal/Risk/Compliance coverage

Phoenix, AZ

Technology Service Management Analyst

Phoenix, AZ

Hagenes Inc

Phoenix, AZ

Technology Service Management Analyst

Identify process improvements in the regional and global support models and assist in implementation
Continual Service Management Process Improvement
Relationship Management
Incident Management
Temperament to work under pressure in a fast moving production environment
Confident in dealing with senior members of Front office, other business functions and IT management
Global LD Technology onshore & offshore Development teams

present

Detroit, MI

Identity & Access Management User Access Review Analyst Credit Technology

Detroit, MI

Bartoletti and Sons

present

Detroit, MI

Identity & Access Management User Access Review Analyst Credit Technology

present

Provide on-going support for user access audit including driving improvement in this process
Work with internal and external auditors to provide any additional documentation and answer any questions identified from the user access reviews
Provide back up and work load leveling to daily NFSB IAM activities
Insure all user access reviews are performed completely and accurately
Perform user access review for multiple systems (including- OS, database and application level access for each)
Create access review documentation for each application
Coordinate with and support all audits to include internal audit, Payment Card Industry (PCI) assessments and Office of the Comptroller of the Currency Federal Financial Institutions Examination Council (FFIEC)

Education Education

Bachelor’s Degree in Business

Washington State University

Bachelor’s Degree in Business

Skills Skills

Ability to focus on high quality work while under pressure
Strong teamwork
Advanced knowledge of MS Office, Visio and Project
Ability to present / report base on the raw data from project tracking system
Skillful to interact with global project managers
Technical related background in either project management, development or QA
And they’d better have overseas educational background

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15 Technology Management resume templates

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Asset Management AM Solutions Technology Senior Product Owner Resume Examples & Samples

Line management of an existing GMAG Technology Team (currently 17 staff) covering Business Analysts, Project Managers and Developers. The team is currently working on a number of significant global technology initiatives as well as providing Level 2 and Level 3 support. The team delivers technology solutions to the London based Multi-Asset Team (part of the Global AM Solutions Group), Compliance, and other support functions(e.g. Middle Office etc)
The existing Technology team follows an agile software implementation methodology. The Senior Product Owner will
Close liaison with other regions (specifically the US) for global coordination
Help deliver the infrastructure and Technical architecture agenda
Provide input into, and influence, the Technical, Infrastructure and Application Architectures
Co-ordinate budget planning and forecast cycles on Clarity, the budgeting and reporting tool

Wealth Management Technology Resume Examples & Samples

Define, implement, and maintain controls for project management and governance processes across the Wealth Management Technology (WMT) organization
Process owner for WMT Software Development Lifecycle and Project Lifecycle Procedures
Establish relationships with Development community to leverage practical knowledge and incorporate into procedures
Create and maintain governance documentation
Acquire and maintain a working knowledge of the firm's project management/software development lifecycle management policies and standards
Work with T&D Risk organization to insure WMT procedure compliance with firm wide standards
Establish and communicate required and best practices to WMT delivery organizations (in conjunction with shared services teams)
5-7 years project management/SDLC process experience
Demonstrate in-depth process and process compliance knowledge
Highly articulate in both written and verbal communication
Ability to work well independently in team environment
Able to work with all levels of management
Display propensity for detail and comprehensiveness of content
Creative and collaborative in approach to solving process problems
Attention to detail and highly organized
Proficient in MS Office (esp. Excel and PowerPoint)

Asset Management GIM Solutions Technology Senior Development Lead-ed Resume Examples & Samples

Line management of an existing GMAG Technology Team covering Business Analysts, Project Managers and Developers driving the team to the successful delivery of the Strategic Solutions Portfolio Management platform
Help define the development priorities and strategy based on business requirements and own knowledge of investment management technology solutions and support/guide the development group and business on the most cost effective solution
Support the GIM Solutions CTO in ensuring that the development strategy is clear and well communicated to stakeholders and team members
Maintain a technology roadmap to achieve this strategy; budget and resource the team to deliver against this strategy
Ensure that the group promote re-use and in utilizing the Asset Management wide framework, standards and well defined principles relating to sharing and building on common code are adhered too. Ensure that the architecture standards of JPMC are also adhered too
Drive the team towards additional technology innovation, efficiency and best practices including automated testing
Help deliver the Firm Wide infrastructure and Technical architecture agenda
Oversight of key global control initiatives for own area (e.g. 3rd Party Oversight, Total Cost of Ownership, Environment simplifications, Access Control etc)
Extensive demonstrable experience in delivering technology to the Buy Side Investment Management professional or Sell Side Front Office teams
Strong technical skills in Microsoft .NET, C# programming language and Gemfire, including proven experience in Visual Studio. Ability to provide direction to a technology team in support of these technologies
Technical fluency in various technologies and architectures; able to critic, and provide input in, technical architecture/design documents
Extensive experience of working on agile or scrum projects and leading the implementation of agile processes
Previous experience of structured analysis toolsets, and automated testing processes and tools
Experience working on large-scale strategic projects and implementation of in-house developed and third-party developed solutions (e.g. thinkFolio, MONIS)
Experience managing successful globally deployed development teams. Strong business experience in Investment Management front office business processes (portfolio management, compliance, trading) and Multi Asset Portfolio Management requirements
Ability to engage and partner with analytical senior stakeholders
Ability to directly manage a 5-7 strong globally deployed team and lead, motivate them for strong, high quality delivery. Self-assured and personable attitude: ability to face off to the business, listen to the business, influence, handle difficult messages and resolve conflicts
Strong inter-personal and communication skills, good relationship building at all levels of the hierarchy. Strong Team Player; Comfortable in a highly process-focused environment; Ability to work under pressure

Global Wealth Management Technology Resume Examples & Samples

Complex diary management
International travel arrangements often with back to back trips across multiple time zones
Coordinating logistics for business trips and preparing itineraries
Set up of meetings and conference calls
Phone coverage and handling of enquiries
Preparation of written documents and presentations
Assisting in project administration and report consolidation
Management of expense processing, reimbursement and account reconciliations
Providing general administrative support including but not limited to photocopying, booking meeting rooms, stationery re-ordering, typing, filing, mail, etc
Strong proven experience as an Executive Assistant, preferably gained in the banking / financial industry essential
Experience of effectively arranging travel, production of accurate itineraries, able to navigate systems well and apply good judgment on how to optimize travelers time
Has a high level of attention to detail and delivers high quality results
Is a team player who can build networks and work in partnership
Can quickly grasp the political landscape and key people within the organization
Can follow up effectively without prompting and keep one step ahead of arrangements and requirements
Flexibility around working outside contracted hours when required
Fluency in English is essential
Strong communication style
Tact and good judgement and the ability to interact with senior management
Polished, professional approach, calm and composed manner
Strong PC skills (proficient knowledge of MS Word, Excel, and PowerPoint; knowledge of Outlook preferred)

Technology Category Management Resume Examples & Samples

First level university degree or equivalent experience; may have advanced university degree
Typically 4-6 years of experience in procurement or supply chain function
Strong understanding of procurement processes, industry, and suppliers
Strong business application skills (e.g., Microsoft Excel, Microsoft PowerPoint) and supply chain modeling skills. Strong knowledge and use of procurement tools and
Strong communication skills, including presentation and negotiation abilities. Basic Project Management Skills. Basic ability to develop suppliers
Strong teamwork and basic leadership skills; basic influencing skills
Mastery in English and local language
Ability to create a contract using standard HP contract templates with supervision. Applies cause and effect thinking to identify common contract risk areas. Capable of applying prepackaged contract solutions to obtain acceptable outcomes. Solid understanding of fundamental contracting principles
Good understanding of HP business units and HP business strategy
Excellent cultural knowledge of supplier locations

Technology Access Management Developer Resume Examples & Samples

Enhance existing TAM products prioritized based on client feedback and need
Research, Develop, and document solutions based on communicated requirements
Create documentation and support procedures
Enforce software SLDC in the development circle
Strong time management skills and the ability to multitask effectively
Strong leadership and communication skills (both oral and written)
Self motivated with the ability to work independently
3+ years of relevant industry experience
Core Java
Database Design, SQL
Scripting language like Perl, Python, Shell
Unix/Linux, XML, Perl

Technology Pwm Technology Pwm Production Management Resume Examples & Samples

Learn the functionalities and data flows of the PWM data systems & develop ability to question status quo and thereby evolve in a position to discuss code level implementation
Work closely with multiple functional development teams to identify and analyse opportunities to improve overall application health and sustainability
Actively measure, monitor, and report current support spend, identify patterns and trends for recommending areas for investment
Assume subject matter expertise on designated modules/functionalities and enable automated checkouts in production and monitor/alert environment health
Undertake automation projects under the guidance of a technical lead and project manager
Continually review the landscape of evolving technologies and participate in proof of concepts, inject industry best practices to enhance and future proof our data systems
Comfortable working on Autosys or any other job scheduler
Comfortable working on Database (Preferable Sybase)
Comfortable writing and analysing SQL queries. Performance tuning

Head of Wealth Management Americas Technology Architecture Resume Examples & Samples

Fully represent Wealth Management Americas (WMA) as part of the Group Chief Technology Officer (CTO) organization. Actively participate in key Group-wide architectural discussions necessary to define and evolve the firm's architecture. Ultimately make group-wide architecture decisions on behalf of the WMA and its Head of Technology
Actively represent WMA in defining Group standards with the broader CTO organization to ensure that WMA's needs are well reflected. Determine when it is necessary for exceptions to the Group Standards to be applied for the WMA Technology organization and seek ratification through appropriate governance
Work with the relevant WMA business and functional stakeholders, as well as the WMA Technology Account Management (ITAM) team, to elicit, agree, document and refresh annually the target-state architecture for WMA. Ensure that the target state architecture is accepted by the WMA Technology management committee (MC) and signed off by the WMA COO management team
Represent the WMA Technology organization, its interests and requirements in various Group CTO management and governance bodies such as the Group CTO Management Committee and Group Technology Architecture Steering Committee
Maintain current and target state of the WMA service and product (e.g., application) landscape. Perform on-demand analysis of application inventory data in support of WMA business- and technology-driven initiatives
In partnership with the WMA Technology Service and Product Management (ITSPM) team, create and continuously maintain application roadmaps
Work with Head of Application Delivery (ITD) Architecture to drive communication of enterprise architecture and roadmaps to the Application Delivery community, and to review and sign-off on Application Delivery designs to ensure that they conform to these standards and roadmaps
Define and govern a central process to manage WMA's technology portfolio. Process will define the status of each product (watch, evaluate, utilize, restrict, retire, do not use) and include an adequate exception management process to control the necessary deviations
Manage convergence of WMA's architecture from its current state to the target state, and drive adoption of UBS Group architecture standards, by
Demonstrated technical expertise and comprehensive knowledge of retail wealth management
10+ years of experience in one or more of the following: enterprise architecture, business architecture, solution architecture and application architecture
Demonstrated experience working with technology leadership and business partners to understand high-level business visions with strategies and feeding them into technology strategies and roadmaps
Proven experience developing standards to make architecture strategy real, actionable, executable
Strong leadership, communication, relationship and influence skills. Experience presenting, collaborating and building trusted relationships with senior leadership (both business and technology) and technical peers to influence direction
Knowledge of and experience with architecture standards and methodologies
Understanding of and experience with the full software development life cycle including both traditional waterfall and Agile methodologies
LI-Priority
LI-AA1

Head of Technology User Access Management Resume Examples & Samples

Define and execute User Access Management strategy and plan for COG Technology in accordance with the User Access Management Policy and Standard
Monitor compliance for COG Tech teams with the User access management plan
Govern the Generic accounts process in accordance with the Generic accounts policy and standard
Monitor compliance with the Generic accounts policy and standard for all generic accounts
Define requirements for improvements in the technologies that support the user access management and generic account processes
Drive to build efficient and effective processes
Lead, inspire and improve an operational team
Ability to influence technology leaders

Identity & Access Management User Access Review Analyst Credit Technology Resume Examples & Samples

Perform user access review for multiple systems (including- OS, database and application level access for each)
Create access review documentation for each application
Review user access documentation quarterly and updates as necessary
Successfully completed all user access reviews on time
Insure all user access reviews are performed completely and accurately
Coordinate with and support all audits to include internal audit, Payment Card Industry (PCI) assessments and Office of the Comptroller of the Currency Federal Financial Institutions Examination Council (FFIEC)
Timely communication to all owners for user access review with follow-ups as necessary
Work with application owners to gather review documentation
Follow-up on any user access change tickets to ensure accurate completion
Gather all necessary documentation including user lists, user preview, process documents, proof of review and final user lists each quarter
Work with the Inc Compliance team to ensure all issues identified are resolved quickly and accurately
Work with internal and external auditors to provide any additional documentation and answer any questions identified from the user access reviews
Provide on-going support for user access audit including driving improvement in this process
Drive the automation of the user access review process by leveraging the existing IAM enterprise suite of applications
Familiar with compliance standards like PCI, FFIEC and ISO 25000 desired
Strong Excel skills
Ability to influence people without authority
Knowledge of engineering life cycle and change management
Must be flexible and effectively function in a fast pace and dynamic environment
Excellent organizational, planning, time management and written/verbal communication skills
Demonstrate strong analytical and problem solving skills
Experience with IAM tools such as Computer Associate’s Identity Minder, Site Minder and Governance Minder, is a plus

Manager of Business Management Technology Resume Examples & Samples

Management and oversight of the BMT team execution including but not limited to
Has experience managing highly motivated agile teams, is a strong collaborator, and 100% committed to client satisfaction
Committed to continuing employee development as per the needs of the business
Solid background in the development of strategic programs, communication plans, and other change management approaches to implement the desired transformation of the business
Has experience working with teams to ensure business and technology solutions are clearly communicated and articulated (for example)
Business Knowledge – Commercial awareness is necessary to analyze a problem and recommend a solution
Analytical skills – The ability to objectively analyze the business problem getting to the root cause of the issue
Quantitative skills – The ability to analyze numbers and understand their meaning regardless of the source
Team work – The ability to work with the team on business problems and produce quality presentations, both in content and form
Interpersonal skills – Getting along with and developing long term relationships with our clients
Communication skills – Excellent verbal and written communication skills for communicating and conveying ideals clearly and comprehensively
Commitment – Motivated, disciplined, and committed to our team, ERE, and the important role we perform
Research skills – Ability to design data collection surveys, conduct on-line research, and interview end users, etc
Independent – Able to work independently recognizing the need to balance independence with quality reporting

Head of Technology Operational Risk for Macquarie Asset Management Resume Examples & Samples

Ongoing Operational Risk Management as it relates Technology covering Macquarie Asset Management
Bring proven experience in technology operational risk management, ideally with experience within the financial services industry
Ability to make high level judgments and work closely with peers/ senior management

Head of Technology & Systems Management Resume Examples & Samples

Drive technology strategy & leadership across OSS/BSS (Charging & Mediation). Build system software knowledgeand competence across the System Managers/leaders for future growth (aligned with DU Strategy)
Secure architecture management and evolution across portfolio
Guide technology alignment within the Development Center ( BSS/OSS), with other DCs andDU Solution Offering team
Support market, business and pre-sales efforts
Drive critical/next generation System studies and PoC in new areas, align with DU Offering strategy
Lead and drive changes ( competence domain and skills) across senior developers ( System managers) /technical leaders in line with Ericsson growth story (OSS/BSS)
Drive innovation within the DC
Takes responsibility for competence including implementation and usage of processes & tools
Makes financial forecast and resource planning for the unit
Reports unit’s performance anddrives improvements
Ensures team members’ adherence to applicable Ericsson Directives, Policies, Procedures
Implement unified process, methods & tools as they are defined by the BUSS DU R&D disciplines
Ensure correct time reporting
University degree or equivalent with rich System Management/Lead Architect experience
Must have 15 + years of Software Development experience, of which 3 + years in a Leadership role, with external stake holding,other Regions/Customer Units across Ericsson
Experience in Product (software) Development, preferably as a Product Owner (PO) in a multi-cultural environment
Demonstrated strong leadership skills, ability to motivate highly talented teams and ability to inspire others
Excellent communication and presentations skills ( English), used to dealing with stakeholders at a senior level
Proven ability to balance constant conflicting priorities and manage strong stakeholder expectations
High level of self-esteem and self-drive and ability to take tough decisions
Must have the passion to win and a positive attitude!

AVP, Workforce Technology Asset Management Resume Examples & Samples

Plans, organizes and directs the operational activities of an Asset Management solution from cradle to grave
Creates policies and procedures on keeping the Asset information up to date, and working directly with other teams to implement these procedures
Develops and reviews KPI’s, SLA’s and Performance/Quality Metrics
Creates weekly and monthly reports and reviews to ensure the accuracy of the data
Formulates departmental goals and objectives, establishes priorities, and implements departmental policies and procedures
BS/BA Degree or equivalent experience (six years) managing an Information Asset Management infrastructure with over 3000 entries, working in a large corporate environment as part of this solution
Software license management experience is required
Strong working knowledge of Microsoft Office Suite, Windows 7/8/10 and ServiceNow (or equivalent system)
Working knowledge with Ariba a plus

Identity & Access Management Analyst Credit Technology Resume Examples & Samples

Provide back up and work load leveling to daily NFSB IAM activities
Design and manage the roll out and ongoing support of identity and access management products/tools such as Computer Associates’ Governance Minder, SailPoint, or EmpowerID
Design and manage the development of workflows/processes for the managing, tracking, and reporting of both internal and third party applications access profiles including users and access level
Design and implement data import of different types of data files from third party vendors to validate access profiles
Partner with Bank IAM sponsors to develop identity management strategies, road maps, architectures and implementation plans. Includes creation and maintenance of standard security profiles for the bank
Develop and drive the creation of standardized users profile within Credit IT; such as Developers, QAs, Production Supports, and Program Managements standard profiles
Drive process improvements and streamline systems access request during the on-boarding and off-boarding process. Including but not limited to automation of provisioning and de-provisioning process
Own the on-going documentation of various security profiles and access levels for all Credit applications
Minimum 3+ years of experience with implementation, deployment and administration of Identity and Access Management (IAM) solutions, including user provisioning, role-based access control, authentication, and authorization
Experience with provisioning and account management via Active Directory and associated tools
Experienced in translating business information into detailed functional requirements
Excellent organizational, planning, time management, and written/verbal communication skills
Experience with IAM tools such as Computer Associate Governance Minder, EmpowerID, Sailpoint is a plus
Hands-on experience with BI tools such as Business Objects is a plus
BS/BA degree in CIS, MIS, Business or equivalent education and experience required

Technology Service Management Analyst Resume Examples & Samples

FIX for Direct Market Access
Front end Trading & Algo platforms
Front Office Trading, Sales, Product & Business Management
Ecommerce Support (external client facing)
Global LD Technology onshore & offshore Development teams
2 – 5 years of strong technical experience, as well as excellent analytical reasoning and practical decision making, combined with an ability to communicate across a broad range of business functions and at all levels of the organisation
1- 5 years experience of supporting applications in a trading floor environment
Hands on and proficient with UNIX / LINUX /Windows commands desirable
FIX messaging protocol experience
Temperament to work under pressure in a fast moving production environment
Excellent communication skills – ability to liaise with both Business and IT users in a clear manner
Strong problem ownership skills and attitude

Technology Management Resume Examples & Samples

Minimum Bachelor degree, specialized training or equivalent work experience
Must have minimum 4 years working experience in PMO or similar organization
Must have excellent English reading , writing capability and oral English
Skillful to interact with global project managers
Strong teamwork
Technical related background in either project management, development or QA
Ability to present / report base on the raw data from project tracking system
The candidate with working experience in multinational company is preferred
And they’d better have overseas educational background

Realty Management Division / Technology Resume Examples & Samples

Collaborate with customers and developers to identify, analyze, and define complex business requirements
Manage project releases through deployment, reporting on team milestones and deliverables
Create technical and user documentation, training end users
Work both individually and also with regional teams to optimize systems and resources
Provide business guidance on systems-related issues, facilitate communications with impacted parties
Ability to work across diverse technologies including Sybase(IQ and ASE), SQL Server, Oracle and proprietary GS development platforms
Ability to participate and/or lead design and code reviews
RDMS and data warehouse design and implementation experience
Must be able to create, maintain, and optimize database objects
At least 3 years of database development experience
Strong interest in the Real Estate / Mortgage Industry
Object Oriented design and implementation experience
Core Java experience
ETL experience
Strong communication, with the ability to translate between IT and business units and manage internal and external relationships
Ability to prioritize workload and manage expectations until projects are finished

GWM Technology GWM Collateral Management Lead Resume Examples & Samples

3) Experience with working on in a Financial Services domain. Treasury/Middle-office experience is helpful
4) Experience working on real-time/message oriented architectures
5) Should have worked on database and ETL technologies
7) Familiarity with Agile software development methodologies to ensure the early and continuous delivery of software

Asset Management Technology Resume Examples & Samples

Analysis, Design, Development and Testing of software applying best practices of Software Engineering at every phases of the development process
Outstanding development skills in Core Java
Experience with spring framework, JPA/ORM Tool like Hibernate, Mybatis. JEE containers like tomcat, WebSphere
Strong experience on service oriented architecture using Rest/SOAP. Knowledge on micro services architecture has added advantage
Experience on middleware technology like JMS, Mule
Preferable to have exposure to Big data technologies

Director Contact Centre Workforce Management & Technology Resume Examples & Samples

Responsible for all aspects of Workforce Management: forecasting, resource planning, scheduling, and service level monitoring
Lead & develop a strong team of highly specialized analysts & scheduling specialists
Build relationships and regular communication with each line of business supported
Coordinate input of capacity plan, volumes, AHT, load factors and other drivers, which includes regular review and sign-off of forecasts and recommendations from all line of business leadership teams
Develop and maintain budget analysis, recommendations, risks and opportunities for each line of business
Ensure that existing CSR resources and skillsets are optimally used to consistently achieve service level objectives
Continually look for opportunities to further optimize resource utilization and improve caller experience through voice portals
Develop and implement strategies to improve call centre performance related to productivity and efficiency to run at optimum levels
Ad hoc & regular data analysis to identify opportunities for effectiveness & efficiencies, as part of defined projects as well as on an ongoing basis
Responsible for exception reporting, i.e. identifying deviations in performance standards at all levels of all contact centre performance metrics
Develop and maintain an ongoing comparison of operations performance with industry benchmarks
Responsible for oversight of all voice portals: toll-free numbers, call routing, queue configurations, and login schemes
Provide support to specific contact centre projects (Desktop, IVR, ...)
Operational support to sales on unique client requests
7-10 years of Contact Centre Workforce Management leadership experience
Post-secondary education, a degree in Math/Statistics, Sciences, or Business Administration is helpful
Proven experience in volume forecasting and planning is essential, preferably within a large organization
Strong leadership experience and the ability to coordinate multiple stakeholders and cross functional teams in an efficient and collaborative manner
Able to establish & maintain high level of analytical discipline & rigor
Able to effectively influence various key stakeholders within Operations
Ability to work under pressure, identify priorities and produce deliverables within tight timelines
Logical & rigorous approach to data gathering & analysis

Head of Technology Service Management Resume Examples & Samples

Responsible for Change, Incident and Problem Management, CMDB, Process and Service Management functions
Process improvements and functional development of the CMDB and Service Management tools
Responsible for Service Managers that interface with the Business Applications
Lead the integration of Business Units in to a Centralized function and ensure Process adherence
Design Incident Management protocol. Implement active Incident Management escalation and resolution across T&O and effected customer facing areas within the bank
Integration across all Lines of Business and ensuring common reporting, SLA measurement and Problem Management disciplines are followed
Create and review KPI reports to help continuously drive improvement
Manage Severity 1 and Major Incidents. Coordinate infrastructure and application teams to enable and expedite return to service. Facilitate communications during these incidents, including verbal/written executive level status, running related conference calls and acting as a liaison with business stakeholders
Identify production environment stability trends. Escalate concerns through the problem management process to minimize business impact with a key objective of Sev-1 and Major Incident deterrence
Analyze incident, problem and change data, as well as recurring alerts, to identify the associated root causes and develops plans and actions to resolve and eliminate these problems at all Severity Levels
Ensure that all IT teams follow the Incident Management process for every incident and that the required information is properly recorded in the incident record
Develop, drive, and maintain the effectiveness of incident and problem management processes and procedures. Participate in reviews and audits of the process. Challenge the process and make recommendations for improvement
Assist in developing incident and problem management reporting (volumes, KPIs, mean times to identify/ triage/ restore/ Resolve-Close/SLA compliance) to show performance within the environment
Bachelor's or Master's degree, or equivalent experience, in Business, Computer Engineering or related technical field
10-15 years’ of experience in areas such as IT Services
Ability to deal with highly technical and complex projects

Chase Wealth Management Technology Resume Examples & Samples

Work closely with business and technology audit colleagues to ensure that key risks are identified and assessed in the program of audit coverage
Assist in all aspects of audits including risk assessments, audit planning, audit testing, control evaluation, report drafting and follow up and verification of issue closure
Perform audit work in accordance with department and professional standards, and complete assignments in an efficient manner
Attention to detail to ensure accuracy and completeness of audit coverage
Write audit work papers and reports with minimal intervention by the Audit manager
Partner with colleagues, stakeholders and control community members to evaluate, test and report on the adequacy and effectiveness of management controls with appropriate recommendations for improvement. This may be delivered through specific audit reviews or through ongoing involvement in major activities or projects
Bachelor's degree in Technology or Finance with at least 7+ years of internal or external auditing experience, with a good level of technology background
Certified Information Systems Auditor (CISA) and/or Certified Information Systems Security Professional (CISSP) designation considered an advantage
Extensive knowledge of system development life cycle concepts with an ability to quickly learn a complex, distributed computing environment, including AGILE development environments
Solid understanding of internal control concepts with the ability to evaluate and determine the adequacy of controls by considering business and technology risks in an integrated manner
Knowledge of distributed technologies considered a plus along with a good understanding of controls related to operating system and database platforms
Ability to manage multiple tasks concurrently in an efficient and effective manner with minimal supervision
Experience in planning and executing audits in accordance with professional standards
Excellent verbal and written communication skills. Also, good interpersonal skills with the ability to present complex and sensitive issues to senior management, and influence change
Ability to quickly build strong partnerships amongst technology and business Audit teams and internal stakeholders. Acts in an integrated manner and demonstrates a proactive and engaging approach during audit planning, execution and reporting
Team player who works well individually and in teams, shares information and collaborates with colleagues during execution of the audit plan
Enthusiastic, self-motivated, strong interest in learning, effective under pressure and willing to take personal responsibility / accountability

Identity & Access Management Technology Specialist Resume Examples & Samples

Driving Global service design and evolution making best use of cloud solutions,
Ensuring that services are in compliance with Airbus Group Identity & Access Management security rules and standards,
Driving the global coherence and integration of the overall architecture,
Supporting the business demand by providing the required technology expertise to the business line of services

Technology Incident Management Resume Examples & Samples

Proven experience with data analytics and/or thematic analytics
Presentation creation and delivery
Knowledge of bank applications including ITSM/Remedy
Proven ability to create and foster relationships across all levels of the organization
Knowledge of incident/problem management processes
Proven ability to communicate complex technology solutions across differing audiences including technical, managerial, business executives and/or third party
Strong business acumen, understanding of Bank of America specific processes, locations, products and services

Operational Risk Management Technology Oversight Resume Examples & Samples

Bachelor's degree, or equivalent work experience
10 or more years of experience in an applicable risk management environment
Applicable professional certifications
Masters or Law degree (J.D.)
Seven to ten years of experience in project management and leadership activities
Experience in a financial services privacy role
Experience in creating and maintaining policy and procedural materials
Experience in a financial services regulatory, legal, compliance or risk management role
Advanced knowledge of project management
Ability to identify and resolve exceptions to analyze data
Considerable tact, diplomacy and people skills
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Experience with the Archer Application

Asset & Wealth Management Shared Technology Resume Examples & Samples

Serve as the primary accounting and finance professional for AWM Technology Architecture & Data Management and Technology Controls
Prepare Technology Budgets, Results and Outlooks for both teams
Outlooks, Analysis and Reporting of ongoing monthly results including Headcount, Direct & Indirect Expenses, allocations to our partners and early identification of risks and opportunities
Partner with Business Management teams in review of project reporting
Ensure that Project Actuals, Forecasts and Budget are in alignment with the financial books and records of the firm
Responsible for planning, outlook and reporting of production and investment costs and understanding the primary drivers
Track and analyze external vendor spend and partner with sourcing & management to identify efficiencies
Keen focus on implementing and improving controls across all processes
Prepare presentations / information gathering as requested
Special projects and ad-hoc analyses as requested
5+ years’ work experience in financial services
Accounting degree preferred
Finance experience required; experience in financial support of Technology preferred
Ability to manage through many priorities
Thoughtful analytical skills; able to develop, clearly present proposals and draw conclusions
Strong project management skills; disciplined approach to managing processes and controls
Energetic, self-motivated and effective under pressure - must enjoy the challenge of working within a fast-paced and demanding work environment
Team player with the ability to be respected as a trusted partner with Technology, Finance and P&A teams
Strong knowledge of accounting
Highly proficient in Excel and PowerPoint
Proficient in Essbase
Project Accounting experience preferred

Technology Value Management Director Resume Examples & Samples

Willingness to travel 50% of the time (valid driver’s license). Note: travel will be heavier (up to 70%) for remote employees given required travel, plus travel to the DC office)
Possesses 10+ years of professional experience and at least two of the following
Experience presenting to senior executive level audience or facilitating training sessions
Experience working in hospital administration
Client management experience
Account Management experience
Consulting experience
Experience working as a clinician
Master’s degree in business, health care administration or other health care-related field
Experience driving results and managing CXO relationships for large clients
Possess analytical reasoning abilities related to understanding root cause analysis
Subject Matter Expertise in one or more of the following areas of hospital operations: care variation, EMR optimization, supply chain, revenue cycle, patient experience, health system growth and strategy
Ability to build client relationships that result in new business opportunities
Ability to create compelling stories validated with data and proven best practice research
Experience working with health care data
Proven ability to prioritize across multiple projects and relationships
Possess intellectual curiosity, persistence and creativity in problem solving
Team-oriented but also highly self-sufficient and self-motivated
Demonstrated listening skills
Proven ability to meet monthly, quarterly and annual financial goals

Wealth Management Technology Platform Manager Resume Examples & Samples

Lead effort to manage RSM WM and IT resources to develop and implement the Wealth Management technology platform, including CRM implementation and conversion. Work with field to develop workflows and policies/procedures to drive consistent processes and operational effectiveness
Manage vendor technical relationship closely to understand and provide solutions that will best fit current and future needs
Ensure data integrity across systems, including data integrations and an initial systems conversion
Create and operationalize efficient solutions to improve and automate workflows, reporting, real-time dashboards, and analytics capabilities. Project management duties will be required
Subject Matter Expert responsible for current systems as well as identification of enhancement opportunities or new technology considerations
Training and support: Provide initial and ongoing training and end-user support
Required: Strong interpersonal skills
Required: Attention to detail
Required: Critical thinking – problem solving skills
Required: Project Management
Required: In depth understanding of Microsoft Dynamics CRM
Understanding of Salentica overlay capability – preferred
Understanding of Investment Advisory business – preferred
Understanding of marketing, sales and business processes - preferred
Training development and delivery – required
Required: Experience managing complex projects
Ability to communicate at all levels of an organization
Decision making related to requirements, budget and priority

IT Technology Management Analyst Resume Examples & Samples

Perform Production Support: Promptly address customer issues/tickets; Address system issues by performing root cause analysis and eliminating repeat problems. (30%)
Administration-1+ years of experience preferred
Business-1+years of experience preferred
Customer Services-1+ years of experience preferred
Information Technology- 3+ years of experience preferred
Management- 1+years of experience preferred
Analytical Skills-Ability to collect data and establish facts and identify trends and variances
IT skills-Application development, Testing and programming
PC skills-Corporate Mainframe, SAP and Microsoft Office
Project Management Skills-Project Leader and Team member

AVP, FIU Technology Management Resume Examples & Samples

Liaise with LPL’s Business Technology Services (BTS) with regard to FIU projects and initiatives
Contribute to the development and implementation of a new transaction monitoring platform by performing the following duties: requirements gathering and creation, translation to BTS, data mapping and validation, development of quality assurance scripts, and user acceptance testing
Ensure proper process controls are continually identified and implemented to mitigate operational risk
Enhance management reports, metrics' reports and operational reports to include Key Risk Indicators, Key Performance Indicators, trends and analysis
Present reports to senior management and other key stakeholders
Coordinate with other GRC departments regarding data and technology projects; identify and escalate issues that may affect other groups
Track and help prioritize projects
Keep up with emerging AML issues that pertain to data and technology. Identify trends and opportunities to further improve the company's AML compliance program
Bachelors Degree in a Quantitative or Technology related field, or comparable experience required
At least 3-5 years financial services experience, preferably in a broker-dealer
2-4 years of experience in a BSA/AML/OFAC compliance department preferred, or in the technology department directly supporting BSA/AML/OFAC teams
Experience with Oracle (Mantas), Actimize or other prevalent transaction monitoring experience preferred
Strong working knowledge of data analytics
Experience with anti-fraud tools and threshold modeling a plus
Knowledge and experience using Sharepoint, Excel, Tableau and business intelligence tools a plus
Fluent in Oracle SQL and/or Microsoft SQL a plus
Demonstrated experience making independent critical fact-based decisions while understanding the appropriate escalation points
Ability to prioritize and handle multiple activities simultaneously in a fast-paced and dynamic financial services environment
Strong judgement and excellent written and oral communication skills with the ability to present information in differing degrees of details and form depending on the audience
Prior experience supporting strategic improvements and delivering measurable change
Comfortable working with all levels of management
Strong analytical skills, problem solving, good critical thinking and decision making skills
Strong attention to detail and quality assurance

Director of Technology, Management Solutions Resume Examples & Samples

Develops and executes strategic plans for establishing and maintaining “best of breed” technology and partnerships, and for integrating technologies into MS service offerings
Own delivery of the product vision and roadmap in close alignment with the business strategic plan
Develop and maintain strategic relationships with key stakeholders, market influencers & clients. Identify unmet market needs and provide outside-in market perspective to drive strategic product direction in alignment with business strategy
Has and can articulate a clear roadmap for ongoing innovation and infusion of technology into MS offerings
Maintains a broad and deep understanding of corporate and legal technology trends
Conduct market analysis and inform the business of what’s hot, provide competitive analysis and identify direct and adjacent business and market opportunities
Has an established network of peers in the legal industry and is abreast of business trends in the legal industry
Work closely with business and project team to prioritize requirements, while managing scope and executing product delivery
Lead product release and launch activities, communications and adaptation
Team with business stakeholders, project and product development resources on establishing and communicating priorities, managing conflict and taking a solution-focused approach to move the product forward
Provides leadership and subject matter expertise in support of sales (RFPs, presentations, etc.)
Persuasive, creative, and charismatic
Tenacious, results-oriented
Proven people manager
Strong and deep technical expertise
Strong analytical and business decision skills
Excellent business writing and speaking skills
Ability to manage multiple priorities and deadlines in a fast-paced environment
Team and customer service oriented
Substantial knowledge of the legal vertical
Ability to work flexible hours, including weekends, evenings, and holidays, as needed
Willing and able to travel domestically, possibly internationally, as required
Minimum of 7 years professional-level work experience, preferably in legal technology and/or legal process outsourcing
Minimum of 5 years supervisory/management experience
Demonstrated product management experience bringing enterprise software products from vison, feature definition and value purpose to market or equivalent relevant experience
Ability to effortlessly and actively communicate with clients, business and technical stakeholders and resources
Experience managing remote employees
Bachelor’s degree (preferably in a business management or related field) or equivalent work experience
Working knowledge of corporate/law firm IT environments including networking, storage and applications

Principal Technology Manager Head of Global Incident Management Resume Examples & Samples

Ensuring the efficient management of business and service impacting major incidents to ensure timely recovery
Ensuring the provision of consistent, accurate and timely stakeholder communication and incident ticket administration for all major incidents
Owning the Incident Management (IM) process in line with the GTP Incident Management Key Operating Procedures (KOPs) and Working Instructions
Acting as a central point of escalation for the Incident user community, addressing issues and resolving conflicts
Acting as a point of escalation for complex or multi-region and/or multi-business impacting Incidents
Ensuring GIM representation in the GTP Command Centre by acting as central point of escalation for GIM and representing GIM in the Command Centre Start of Day calls
Identifying and initiating resolutions for deviations from the standard procedures and KOPs through regular reviews of process compliance within their area of governance
Performing and delivering Incident Management reporting to support business and process requirements
Enabling and supporting reinforcement mechanisms to ensure the IM process is not breached, bypassed or misused
In the event of a Critical incident, acting as a conduit of information between the Critical Incident Management Board and the technical incident boards
Communicating announcements and information to the Global Technology (GT) Incident Management Team and significant major incidents to GT Senior Management
Ensuring appropriate training material is available and distributed and identifying training requirements for Incident Management team members and facilitating training delivery
Creating and maintaining key operating and standard operating instructions for IM
Ensuring that the IM coverage is adequate and flex’s resources to suit ongoing major activities
Extensive and proven experience in Technology in large environments, operational experience, technical education (e.g. engineer, programmer, technician)
Experience of leading global operational teams effectively and managing production incidents in a large heterogeneous environment
A good understanding of both Application and Infrastructure operations and associated supported technology with broad IT ‘Open Systems’ knowledge with expertise in a specific number of areas
A strong general technical background is beneficial given the wide variety of technology used within the Bank (ranging from mainframe supporting ATM’s to the latest PAAS offerings)
Calm, controlled, level headed and rational especially in stressful situations with the ability to quickly assess situations and derive pragmatic options and a preferred plan of action
Effective communication skills at written and verbal levels with the ability to be objective, decisive, listen and understand without unnecessary interruption
Ability to lead a global team and experience in dealing with personal issues
Openness to innovation and controlled change

Associate Director of Technology Management Resume Examples & Samples

Identifies potential licensing partners and makes initial contact
Negotiates and drafts collaborative agreements related to the University’s intellectual property with third parties
Oversees the preparation and maintenance of all fiscal and regulatory documents for the Division of Technology Management
Manages Division of Technology Management existing licensee relationships, the patent portfolio and internal databases
Provides leadership and guidance to support staff in managing internal operations

BPO Technology Management Specialist Resume Examples & Samples

Performs appropriate performance testing and considers contingencies
Identifies and manages risks and ensures mitigation of those risks
Documents transfer of licenses and assets to the Delivery Center for every ACN Operations project
Tracks and reports the progress and status of deployment to all key stakeholders
Provides the infrastructure requirements of the Business Continuity Program / Disaster Recovery Plan defined by the BPO project. Participates in the execution of disaster recovery tests by providing engineers for infrastructure testing
Periodically organizes project meetings to discuss outstanding issues
Represent Accenture on client meetings as required
Prepare, manages and maintains the Addendum to the OLA (SLA) with the BPO business
Obtains signoff of technology delivery from the ACN Operations projects
Collaborate with Mobilization Team and onshore IT team during pre-sales and transition stage
Participates actively in the sales process, client presentations, RFP/RFI processing, cost estimation, and client connectivity design with Client Connectivity Team
Acts as the escalation point of contact for all technology issues and other project concerns
Performs escalation and relationship management within ISA, business leads and to client's senior executives as necessary
Ensures compliance with the Blue Print Process framework for all project transitions
Perform financial management including forecast of the technology budget and performs monthly review and variance analysis reporting for each project
Ensures accurate cost recovery from each project and business for the technology services
Periodically reviews technology and cost optimization opportunities and manages its implementation
Communicates to and secures approval from client for IT infrastructure modifications and improvements required by project and/or endorsed by ISA
Identifies, submits and monitors successful completion of Service Requests and Change Management Requests
Ensure the ACN Operations projects are satisfied with the ISA services and support and manages Service Improvement Plans as necessary
Identifies and manages improvement initiatives within the BPO business
Ensures that the IT processes are aligned with ACN Operations business requirements
Participates in client IT Security and infrastructure audits, including 3rd party and internal quality audits
Adheres to the systems of internal control, processes, and standards based on the guidelines set forth by the organization
Min Bachelor in any relevant course

Salesforce Technology Management Intern Resume Examples & Samples

Research associated to the sales systems and support for the sales team. Analysis of data
Setting up user community with appropriate access to sales systems
Highly proficient with the entire Microsoft Office Suite
College Junior, Senior, graduate student, or recent college graduate

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