Global Technology Infrastructure Resume Samples

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K Littel

Kyler

Littel

9456 Jasper Trace

Chicago

+1 (555) 341 3106

9456 Jasper Trace

Chicago

Phone

p +1 (555) 341 3106

Experience Experience

Detroit, MI

Global Technology Infrastructure

Detroit, MI

Gislason-Roberts

Detroit, MI

Global Technology Infrastructure

Builds and manages strong working relationships through excellent communication, customer service, and work product delivery
Manage a portfolio of technology projects both as directly the project manager and also as the program manager
Create processes that enhance operational workflow and provide positive customer impact
Issue resolution. Escalation point for technical resources.Ensure project management is performed within JPM control
Provide business explanation for all monthly, YTD performance and commentary on outlook
Implemented enterprise wide performance management systems
Perform proactive duties, including patch management and software upgrades

Boston, MA

Business Controls Analyst Global Technology Infrastructure

Boston, MA

Senger-Abshire

Boston, MA

Business Controls Analyst Global Technology Infrastructure

Review and report on SLA metrics, contracts due to be renewed. Working with the TSM and Risk Control Managers
Provide primary escalation point for GTI technology in location for service delivery control related issues
Respond to requests from regulators, exchanges, risk and audit
Service Delivery Controls and Projects
Capture and analyse control deficiencies for regular reporting (eg daily, weeky, monthly etc..)
Cover for the SDM absence
Establishing and maintaining working relationships senior technology management, business management, program sponsors, vendors, and business clients

present

San Francisco, CA

CTO Global Technology Infrastructure & Head of Infrastructure Architecture

San Francisco, CA

Senger LLC

present

San Francisco, CA

CTO Global Technology Infrastructure & Head of Infrastructure Architecture

present

Networking – Router/Switch, Firewall, Load Balancing, Routing, Network Design, Low Latency networking, Market Data Networking, Exchange connectivity
Wants to be a change agent, make improvements. Thrives on change
Developing an effective network of senior Architects within 1 or more major Business Areas
Maintaining an effective technical network across GTI, knowing the “Go-To” SMEs in multiple service areas
Self-starter, motivated - wants to get in, roll sleeves up and make a difference
Credible and mature personality, with some presence
Thought leader in main technical domain – ready to be or already a JPMC Distinguished Engineer

Education Education

Bachelor’s Degree in Technical Expertise

Quinnipiac University

Bachelor’s Degree in Technical Expertise

Skills Skills

Ability to forge strong relationships and build a wide network throughout the firm
Concise communicator - able to translate detail into a concise story, getting immediately to the punch line
Strong enough to hold your peers accountable in other groups/towers (in a constructive way)
Strong negotiating and influencing skills, comfortable executing against recommendations & plans by overcoming barriers and resistance
Strong Experience in Deploying and Operating ESX and Windows at the SA level with a strong bias towards automated deployment and operations experiences
Builds and manages strong working relationships through excellent communication, customer service, and work product delivery
Demonstrated capability of designing and implementing cross-functional programs; strong project management skills
Strong decision making capability
Strong demonstrated knowledge in understanding the business processes, key business controls, Applications, Models and user tools
Excellent demonstrated knowledge in driving process optimization and continuous improvement

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Global Technology Infrastructure Resume Examples & Samples

Manage External Audit and Regulatory support across the CS where operations are in scope or cross impacted
Partnership and liaison with internal and external auditors, technology control groups and councils
Input into the audit plan, preparing materials and evidence, reviewing audit reports and TSM/Tower comments for factual accuracy, assist in formulating management action plans
Manage the regional end to end process of regulatory engagements for CS
Provide support to CS Operations for regulatory reviews and to meet regulatory compliance requirements
Represent CS risk posture by developing and maintaining consistent metrics and MIS reports for key audit and regulatory metrics
Tracking and reporting CS Audit Calendar & Reporting updates
Initiate regular dialogue with Technology L&C in region to ensure notification of upcoming inspections & new technology compliance matters effecting CS cross region
Partner with other global Regulatory Risk and Control functions to drive global risk initiatives into CS
5-7 years related business experience, including 2 - 3 years experience in Risk Management and/or Technology Audit functions
5-7 years of work experience in one or more areas of infrastructure is preferred with a broad understanding of infrastructure and applications
Project management skills to establish and execute risk related projects effectively and the ability to resolve conflicts
Knowledge of technology risk management, regulatory standards and industry best practices
Complete understanding of IT control policies
CISSP, CRISC or CISM/CISA certifications a plus

Global Technology Infrastructure Resume Examples & Samples

Responsible for running complex projects
Ensure projects delivered on time, on budget, on spec
Manage project financials
Keep all projects in program on track -Escalates decisions to executive sponsors as necessary
Designing and developing the project
Develop risk management strategies
Plan and set project goals and milestones
Clearly define requirements and make targets accordingly
Define resources and the schedule for the implementation of the project
Detect and solve project issues effectively
Supervise the project management team
Recognize areas for internal improvement and developing plans for implementing them
He/she must make sure all the measures comply with company standards and procedures
Acts as the communications conduit to executive sponsor; conducts periodic briefings/status updates
Serve as single point of contact for project level issues / questions
Prepares complex technical reports
Substantial IT Project Management experience, or relevant business or team leadership
5-10 years experience with projects in multiple technologies, functions (e.g. transaction management, risk management etc.) and industries
Knowledge of Permit to Build and Permit to Operate
Proven experience keeping projects on time and within budget
Ability to present metrics to key stakeholders
Excellent oral and written communication skills. Must be able to communicate orally and in writing - across functions and teams, up and down the chain of command
Listening and gathering customer/user inputs, simplifying complex topics for non-technical audiences and preparing quick pointed summaries for executives and stakeholders
Ability to motivate his team
Strong good leadership skills
Strong organization and customer service skills
Extensive experience and judgment to plan and accomplish goals
Strong knowledge of Engineering Environment
Extensive Vendor management experience, negotiation, finance etc
Bachelor's degree in technology related area preferred
PMP or Six Sigma - 10+ years of related technology experience, a significant amount of which has been at the senior staff level, working with multiple technologies and complex, large scale, cross-functional project management, preferably in the financial services industry
Strong technical capability and an understanding of infrastructure
Background in Financial Services
Experience in projects that leverage service based architecture
Extensive experience in the virtualization space

Global Technology Infrastructure Resume Examples & Samples

Manage a portfolio of technology projects both as directly the project manager and also as the program manager
Serve as escalation for project delivery issues and work through options to resolve and bring projects back into delivery
Timelines
Run weekly reviews with the client side stakeholders to ensure projects within the portfolio are being delivered as agreed to scope, budget and timeline
Production and maintenance of detailed plans and budgets
Resource planning, procurement, and management
Weekly reporting to stakeholders of project status, milestones, budgets, issues & risk
Identification & management of risks including mitigation strategies
Issue resolution. Escalation point for technical resources.Ensure project management is performed within JPM control
And compliance policies
Ongoing liaison with lines of business to provide updates, information, requirements, control point
5 years experience as a project manager on medium to large size project deliveries
Polished communication and presentation skills
Combined business, project and resource management, and IT experience, managing medium to large technology projects through all phases - with proven good track record and technical expertise
Experience with projects in multiple technologies, functions and industries to facilitate working with the wider team to
Assist in the understanding of people-focused issues
Understanding of and experience with Project Management delivery methods and tools
Familiarity/use with project life cycle and of Application project development process and methodologies
Willingness to take ownership and show initiative to achieve results
Excellent people skills adapting to a variety of business and technology audiences
Experience in delivering complex technology projects
Experience in the finance and banking sector
Mandarin or Cantonese language skills regarded favorably

Global Technology Infrastructure Resume Examples & Samples

5+ years experience in a resiliency role preferably in the financial industry
Leadership experience in managing cross-departmental delivery and the flexibility to influence people at a variety of levels internally and externally
Strong written and oral communication skills and the ability to interact with senior executives
Strong analytical and problem solving, decision making and relationship building skills
Proven track record in departmental management and implementation within a large scale environment

Global Technology Infrastructure Resume Examples & Samples

Develop and support solutions to automate & innovate control testing of our global technology infrastructure
Create solutions to improve availability, scalability, and other aspects of GTI Risk & Controls operations / execution
Extend existing automations and services through creation of API's and self-service functionality
Make use of appropriate development tools to enhance business risk insight and enabling informed decision making
Gather feedback on solutions in production to ensure requirements have been met, adjusting designs if required
In some cases, perform Engineering and pilot implementation of new technologies introduced through a new architectural solution
Document and train Operations teams to support new deployments

Global Technology Infrastructure Resume Examples & Samples

Work as part of the Cloud Dev Infrastructure team to ensure appropriate business measures are defined and documented
Create technical design recommendations for developing and integrating new software and system technologies – from the physical layer through to the virtual layer – per written specifications; test, evaluate, engineer, implement and support said technologies
Evaluate service level issues and suggested enhancements escalated by support to diagnose and address underlying system problems and inefficiencies - engage third party suppliers on support issues as required
Review and influence new and evolving design, architecture, standard, and methods for operating services and systems
Respond to and resolve emergent service problems; design tools and automation to prevent problem recurrence
Participate in software and system performance analysis and tuning, service capacity planning and demand forecasting
Drive technical innovation and efficiency in infrastructure operations via automation designs
Create processes that enhance operational workflow and provide positive customer impact
Design systems management solutions using automation and self-repair rather than relying on alarming and human intervention
Avoid re-inventing the wheel and prefer appropriately simple, repeatable solutions over more complex and failure prone ones
Help develop tools and utilities to provide short term solutions to immediate needs as required
Excellent documentation and communication skills – needs to be able to clearly articulate complex IaaS / PaaS / SaaS concepts to people new to Cloud Platform Engineering and Architecture
Deep technical mindset and knowledge of modern enterprise infrastructure
Strong analytical and troubleshooting skills - desire to solve complex problems at scale
Fluency in development, algorithms and systems design architecture
Software engineering, system administration, systems engineering, network engineering
Understanding of how commodity servers, operating systems and networks function, perform and scale
Deep and broad understanding of services and architecture required to build computing platforms
Ability to design, articulate, and implement modern, webscale distributed systems
Knowledge of networking, security, and DNS
Knowledge of Unix/Linux operations and troubleshooting
Knowledge of programming languages such as python, perl, shell, java, c#
Excellent understanding of IaaS and virtualization – service orientated architecture designed around the delivery of Infrastructure components as a service
Good programming skills – should be able to code, leverage APIs, and understand security, authentication and data structures
Strong understanding of the software development methodologies, processes and principles
OS: Red Hat Enterprise Linux 5.x / 6.x
OS: Windows Server 2003 / 2008 / 2012
Orchestration: OpenStack Heat or VMWare VCO workflow design experience
Minimum 5+ Server Engineering / Development / Architecture experience
Minimum 3+ years Server Support work experience (incl. 3rd/4th line support

Business Controls Analyst Global Technology Infrastructure Resume Examples & Samples

Cover for the SDM absence
Provide primary escalation point for GTI technology in location for service delivery control related issues
Respond to requests from regulators, exchanges, risk and audit
Service Delivery Controls and Projects
Logical / Critical Thinking Skills: Ability to gather and analyze information for potential improvements
Analytical / Problem Solving Skills: Assess current situation, visualize potential improvements, articulate thoughts around improvement suggestions
Application Skills: Expertise with Microsoft Office Suite (Excel, PowerPoint, Visio) and Data Mining Tools
Good Project Management skills
Excellent Time Management Skills
Ability to multitask, work under pressure with minimal supervision
Communication Skills: Fluent in English. Strong written and verbal communication skills. Ability to communicate across cultures and at multiple organizational levels
Familiar with ITIL Foundation and CRISC practice, accreditation an advantage
Passionate with positive attitude
2+ years IT experience preferred within banking or financial services sector
Bachelors Degree or relevant work experience preferred

Global Technology Infrastructure Resume Examples & Samples

Act as a subject-matter-expert and escalation point in the region, both from your immediate team and other support teams
Support and maintain servers running critical applications in the firm
Diagnosing and resolving complicated technical issues
Root Cause Analysis
Lead regional or global infrastructure project work, automation and process improvements
Work in conjunction with the build teams to design new Linux & Solaris systems
Foster strong relationships with Application Development and Operate teams during major events, e.g. datacenter power downs, disaster recovery, etc
Maintain accurate and up to date documentation
Providing on-call/weekend support based on a weekly rotation, working outside core business hours when required
8+ years experience in Red Hat RHEL 7.0 and previous versions
3+ years experience in Solaris 10 and previous versions
5+ year's experience in a large, mission-critical environment
Deep understanding and hands on experience of clustering, high availability and resiliency technologies
Good working knowledge of monitoring systems such as Tivoli, Geneos and Ganglia
Storage solutions (SAN, NAS, Tape backup)
Strong written and verbal communication skills; ability to understand complex problems while formally presenting them simplistically
Able to develop and maintain relationships with clients and internal teams
Focus on delivering client satisfaction and quality
Deep understanding of Red Hat Linux 5 & 6, Solaris 8, 9, 10, AIX, VMware ESX Server, BoKS or similar LDAP based authentication, Enterprise Password Vault, File System Architecture
Coding (scripting) experience e.g. Perl, VB Script, Python
Good understanding of kernel tuning, backup server/client Configurations and patch updates & rebuilds concepts, Server health check & performance monitoring

Global Technology Infrastructure Resume Examples & Samples

Vendor Management and Optimization
Bachelor's Degree required, MBA helpful
7+ years of work experience in vendor management, business management, or relevant experience
Must have strong PowerPoint and Excel skills
Strong analytical, creative thinking and problem solving skills
Strong facilitation, process and influence skills
Multi task, work under pressure and meet tight deadlines
Execution-oriented, and able to complete tasks independently
Great presentation skills and comfortable in presenting concepts and ideas clearly
Comfortable working with all levels of the organization including senior executives
Work experience in technology is valuable
Understanding the technology, industry, and technology vendor community is valuable

Global Technology Infrastructure Resume Examples & Samples

Development and implementation of process standards, guidance and best practices for all GTI processes
Ensure GTI processes follow the standards and best practices
Implement a process recertification process for all GTI owned RCSA processes which includes review with process owner and LoBs
Define process level that GTI processes should be defined at to support RCSA, ITIL and risk and controls
Define roles and responsibilities for processes owners and ensure compliance
Ensure all GTI owned policies and standards are maintained and communicated appropriately
Excellent demonstrated knowledge in driving process optimization and continuous improvement
Stake holder management skills, including ability to build relationships with a long term view
Change agent to drive organizational level change
Strong demonstrated knowledge in understanding the business processes, key business controls, Applications, Models and user tools
Strong collaboration skills working with Senior management, LOB Leads and Corporate Risk resources
5+ years experience in technology Infrastructure management and/or Process Management preferably for financial institution
Knowledge of IT Process Management and/or experience in leading/managing process teams in financial institutions
Track record on developing and implementing governance on establishing business/process management activities and controls
Track record of driving and implementing Process automation, continuous improvement and Automation solutions

Global Technology Infrastructure Resume Examples & Samples

Partners with key stakeholders to identify data center transformation inter-dependencies that may influence program success. Ensures decisions or any other constraints affecting the delivery of projects in the portfolio are effectively escalated and addressed
Guidance and subject matter expertise for Data Center application migrations
Establish governance structure and oversee transformation activities including coordinating, implementation, and executing DC transformation s/ migrations using information, data analyses, requirements, and strategies approved by key stakeholders
Provide aggregate status reporting and transformation KPI’s to senior level stakeholders
Supports team in distributing transformation program information to executive management, and key stakeholders
Ensures all required data for making program decisions is complete and available for decision-making, collaborating with project managers or partnering entities (including Line of Business leads) to do so
Builds and manages strong working relationships through excellent communication, customer service, and work product delivery
Support team in facilitating feedback between governance committees, Line of Business PMOs, and other departments throughout the company striving for continuous process improvement
Create an environment that breeds trust and collaboration with others. Exhibit a strategic business focus with a customer-focused perspective
Serve as single point of contact for portfolio level issues / questions
10+ years experience with projects in multiple technologies, functions (e.g. transaction management, risk management etc.) and industries
Senior within the industry (7+ years of combined Data Center Transformation / Migration and Project Management experience)
The ability to fully complete, publish, and manage Project Management and Migration specific deliverables (project plans, risks/ issues, meeting minutes, action items, migration playbook, etc.)
Experience with planning and supporting transformation planning and implementation events. Specifically, transformation execution plans (T-Minus Schedules), staffing plan management, project reporting, incident management, migration wave event status, etc
Extensive experience in managing transformation projects through all phases of the life cycle and expert working knowledge of an industry recognized Project Management methodology
Experience working with Infrastructure and LoB team members for planning and documenting overall migration strategies (inclusive of overall purpose, workload distribution, assumptions, guiding principles, scenario planning, decision trees, and others)
Strong knowledge of industry standard project management tools for financial and project reporting. (i.e. Clarity, Beeline, etc.)
Proven experience keeping projects/programs on time and within budget

Global Technology Infrastructure Resume Examples & Samples

The DRO Engineer is the Primary contact point for Digital infrastructure service and support activities. The function provides 24 x7 coverage
Attendance on technical bridges with technology teams to drive triage and resolution of incidents
Resolving high priority incident tickets, with potential customer impacts
Environmental oversight and root cause analysis for stability and reliability issues and timely resolution or escalation
Maintain operational support documentation
Plan and perform scheduled hygiene and maintenance of the infrastructure
Deliver Service Improvement Activities across the Digital infrastructure through automation and analytics
Ensure environmental testing and High Availability/Sustained Resiliency tests are completed successfully
Track and report service metrics as defined
Understands and articulates the impact and importance of the Digital channel across our GSO Partners
Displays a sense of urgency around critical issues and presents the correct impact review in terms of business value and impact during technical and non-technical reviews and understands when to escalate issues
Participate in analysis and design of future services and release management
At least 3 years experience and a high level of proficiency in Red Hat Enterprise Linux and AIX (preferable in financial services)
Experience with production support of highly available applications
Focus on customers, ownership, operations and the ability to deliver results
Position requires active participation in design review, specific to a tailored solution in order to meet a specific client request in the production estate
Documents small-to medium-scale projects and delivers presentations with minimal supervision
Dissects complex situations and refocuses on critical technology tasks
Must have a high degree of technical expertise/professional mastery to recommend process improvements
Is often consulted by peers and seen as the informal leader on tactical problems
Familiarity with SAN, TCP/IP, DNS , VMWare, HMC, VIO client partitions, NIM, yum, is highly desirable
Must be able to effectively and efficiently troubleshoot issues with AIX and Red Hat systems to ensure the highest availability and the lowest mean time to restore
Familiarity with shell scripting, perl, python or other scripting language is a plus
Familiarity with automation tools, such as Autosys or Control-M, CFEngine, Puppet, Ansible is a plus
Experience in project work, incident management and resolution, change management, patching, release support are a plus
Spearheads complex programs that span multiple inter-organizational units and interfaces with more experienced management
Knowledge of system performance monitoring and operational capacity management
Must be available to be in an on-call rotation

Global Technology Infrastructure Resume Examples & Samples

Strong Business Partnership
Establishes and maintains working relationships with the various different businesses that are supported
Manage expectations with the Business
The ability to provide 1st level support onsite for all production JPMorgan applications
The ability to understand and communicate business flows and local nuances impacting business
Handle internal and external customer inquiries
Managing User / Client Set-ups and business expectations
Exchange / Banking connectivity understanding at various levels i.e. Infrastructure and Application stacks
An understanding of location regulatory / compliance rules / risk and control
Ability to react, escalate and engage the right people to manage System Alerts in a timely fashion
Understand the essence of the business(s) and deliver first class support
Works in an open and engaging manner across all internal teams to ensure proper service delivery
Contributes / refines appropriate support and knowledge management for existing products
Engages to collect business requirements and implement new functionality
Participates in out-of-hours support and testing
Participates in Disaster Recovery, SABRE, exchange and Street-wide resiliency activities in support of applications and the business
Minimum holding of Bachelor’s degree in Computer Science/Information Systems, or equivalent
Fluent in English both conversation and writing skills
Minimum7 years of IT experience with background in security engineering, application development/support, or equivalent technical production support experience (Required)
Minimum 7 years of experience with background in support of the Internet/Intranet/Web Base Application or Internet Banking (Required)
Minimum 5 years of experience in working with the Incident Management, Chang Management, SDLC, and Production support experience
Experience designing, maintaining, and managing SLAs and interfacing with clients
Must have full life-cycle development experience in a large financial services firm, preferably in Banking & Securities
Strong technical skills in these areas: Oracle, JAVA, JSP, SQL, CITRIX, SiteMinder (Moderate to expert), Weblogic/Webspshere (moderate to expert), UNIX (Moderate to expert)
Ability to influence and lead technical conversations with varied Technology support groups (Required)
Ability to coach and mentor peer employees and contractors (Required)
Experience in Banking and/or Securities business is advantage

Global Technology Infrastructure Resume Examples & Samples

Partnering with senior Architects and Business Application Development teams to understand functional requirements of a given project/application
Engagement with senior technology and business stakeholders in the APAC region
Accountability to develop a key technical solution to meet those requirements as well as firm-wide cost, resiliency and control requirements, leveraging standard building blocks as much as possible
Partnering with internal GTI experts from the Service Towers in review of any edge case design or net new product requirement
Developing an effective network of senior Architects across regional Business Areas
Application platform analysis and mapping to future infrastructure platforms
Familiar mapping application families to various cloud platforms
Manual and automated analysis of application environments
Thorough understanding of application networking and latency requirements
Experience mapping and designing application solutions to specific resiliency patterns
Experience with and understanding of JPMC suite of applications in APAC
Real technical credibility from deep knowledge/understanding of some of the most challenging requirements
Able to handle quirky technical SMEs without destroying relationships
Experience working closely with Senior AD architects
Thought leader in main technical domain – ready to be or already a JPMC Distinguished Engineer
Ability to say No, and question
Wants to be a change agent, make improvements. Thrives on change
Networking – Routing, Switches, Firewall, Load Balancing, Network Design, Low Latency networking, Market Data Networking, Exchange connectivity
Compute – x86 server virtualization, automation and optimisation
Enterprise – Mainframe, Large Mid-Range (iSeries/Tandem/Vax)
Infrastructure Applications – Database, Messaging, Big Data
Development – Continuous Delivery, Java, Python, C#, agile, scrum, DevOps, microservices
At least one major development language (C/C++/Java)
Understanding Active/Active, Recovery methodologies at Disk and DB layers
Experience working through an application lifecycle from start to finish
Must align with corporate values and direction and add to the team dynamic
Multi-Year Experience as Application Architect in addition to skills as Infrastructure Architect
Experience in application development for large scale transaction systems, enterprise data systems, and highly resilient systems
Ability to deal successfully with ambiguity and influence change (sometimes in the absence of direct reporting lines)
Experience of having worked in an Application Development function and Infrastructure function

Global Technology Infrastructure Resume Examples & Samples

10+ years of experience in information technology with an emphasis on working with E-Commerce related technologies, ideally in a support function
Good problem & customer management, analytical, self motivation, verbal and written communication skills and an ability to deliver in high pressure situations
Strong technical skills with proficiency in

Global Technology Infrastructure Resume Examples & Samples

Must be able to take ownership of issues and drive through to resolution across a complex, global enterprise environment
Must be able to manage mission critical environments for major global financial services organization
Be able to effectively communicate with diverse technical teams, multiple lines of business at all levels within the organization
Assertively drive improvement through the environment and across the organization
Perform proactive duties, including patch management and software upgrades
Work well independently and within a group within a fast paced, dynamic environment
Perform all duties following all JPMC standards regarding engagement, change management, and escalations
Required to escalate to vendors and provide root cause analysis and incident reports. Provide timely resolution to break/fix issues

Global Technology Infrastructure Resume Examples & Samples

Individual must work closely with different LOBs to bring resolution to all issues and perform proactive duties such as patch management and software upgrades
Must be able to work independently as well as with a group. Perform duties following all JPMC standards regarding, engagement, change management and escalations
Required to escalate to vendors and provide root cause analysis and incident reports
Provide timely resolution to break/fix issues
Capable of planning and executing critical tasks independently
ITIL frame work methodology
Process and service improvement
8+ years of overall experience as a Windows Server Systems Administrator in a large-scale distributed environment with at least 3 years of experience administering Citrix (XenApp v.5,6 – XenDesktop 7)
5 yrs. experience in the following is required
Microsoft Windows 2003-2008 Server/Terminal Services, DFS, IIS, XP, XPE, Win 7
VMware ESX
Active Directory Group Policy administration
HP Blade technologies, Systems Insight Mgr. (SIM) Management
Must be proficient in more than one specific infrastructure technology
Demonstrated ability working with minimal supervision
Strong Experience in Deploying and Operating ESX and Windows at the SA level with a strong bias towards automated deployment and operations experiences
Current MCSA/MCSE Windows 2003-2008 certification
MCTS/MCITP Windows 2008 Certification
SCOM/MOM/SCCM/WSUS Management/Certification
HP Virtual Connect
Knowledge of SAN and NAS technologies

Global Technology Infrastructure Resume Examples & Samples

Desk-side and remote support desktop technology platforms
Effective queue and ticket management
Perform software install pushes using remote access tools
Effective utilization of collaboration tools (i.e. Instant Messaging, Outlook, etc.)
Communicate with clients and follow-up on all open and pending tickets
Escalate incidents to regional resources where necessary
Achieve first-call resolution (FCR) in a timely manner
Identifies persistent problems, escalates when needed and document solutions
Leading & participating in project rollouts, moves co-ordination, technology upgrades, new installations, building power-down, disaster recovery, service improvement, control and cost initiatives
Applies product/industry/market/functional/technical knowledge to produce value-added results that contribute to business solutions
Uses independent judgment to solve problems/issues against appropriate service levels and performance indicators
Understands risk to the environment and assesses if the controls and metrics are adequate in reducing risk
Manages operational risks, by recognizing gaps in technology and process, developing solutions and escalating issues to management
Meets all agreed service levels and metric targets for role put forth for measurement
Previous experience of breakfix/field operations support within a high-availability environment with a proven track record of delivering results
Must maintain excellent verbal and written communication skills with the ability to translate complex technical issues in which they are easily digestible for customers and stakeholders from a non-technical background
Must demonstrate previous ability in dealing with senior level executives
A consistent attitude and respect for high quality standards and process adhesion
Able to share information across teams, business lines and geographies
Comfortable working in a demanding fast-paced, customer-focused organization, undergoing change – flexible and able to adapt to new situations as the business demands
Maintains composure during stressful situations; remains open to change
Is receptive to constructive feedback; is able to give constructive feedback

Global Technology Infrastructure Resume Examples & Samples

Educated to Degree level or above
5+ years IT experience, preferably within the financial services sector
Proven record of ownership and accountability with evidence of successful delivery
In excess of 2 years demonstrated experience at a leadership level, being able to articulate proven staff coaching and growth success
Working experience in an influential role with non-direct reporting staff
Experience in leading Helpdesks, Desktop and Application Operate Support teams
Ability to communicate across cultures, management styles, and at multiple organization levels
Able to lead a cohesive and effective team regardless of physical location and cultural background of team members
Ability to make sound judgments and operate under pressure

Global Technology Infrastructure Resume Examples & Samples

Attendance on technical bridges with technology teams to drive triage and resolution of incidents. Resolving high priority incident tickets, with potential customer impacts
At least 5 years experience and a high level of proficiency in Windows Operating systems ranging from Windows 2003 to Windows 2012 (preferable in financial services)
Familiarity with SAN, TCP/IP, DNS , VMWare, Blade Technology, Hyper V is highly desirable
Must be able to effectively and efficiently troubleshoot issues with Windows OS and Hardware related to ensure the highest availability and the lowest mean time to restore
Familiarity with Powershell and VB Scripting
Familiarity with tools like and are not limited. IIS, SCOM, SCCM, Symantec End Point Protection (Formerly Symantec Anti Virus) Domain Administration, Domain/Local Group Policy administration, Symantec Enterprise Security Manager
Familiarity with ITSM (Change Management Process)
Familiarity with work on Hardware Monitoring and vendor engagement for hardware failures mainly with HP Server technologies
Must be available to be in an on-call rotation ranging from Windows 2003 to Windows 2012 (preferable in financial services)

Global Technology Infrastructure Resume Examples & Samples

Development and support of automations using Vendor supplied software and custom Javascript / Groovy / Java code
Vendor software used is CA Process Automation Manager (ITPAM) and Resolve Systems Resolve (RBA)
Current applications include the Infrastructure Operations Dashboard (https://iod.jpmchase.net) and the PLM Web UI (https://plm.jpmchase.net)
Experience with CA Process Automation Manager
Experience in a large scale environment
A background in software development or engineering with a proven track record with at least one recognized language (Java or .NET preferred)
UNIX or Windows server support and scripting
Demonstrative knowledge of SQL and Web Services
Knowledge of ITIL v3 and Agile development
Technical Problem Resolution
Ability to support across multiple platforms
Familiarity with ITPA concepts and tools
Knowledge of Atrium Orchestrator
Knowledge of Resolve version 3.4
Languages - Java, Groovy, Javascript, ASP.NET, SQL
Knowledge of JCL
Product Engineering
Customer/Client Needs Management
Interpersonal Skills
Results Delivery - Proficient
Flexibility - Proficient
Firm/Business Knowledge
Initiative/Risk Taking
Business Process Improvement/Reengineering

Global Technology Infrastructure Resume Examples & Samples

Bachelor's Degree with 8-10 years of experience maintaining and implementing VMware ESX (versions 4.x 5.x)
Working experience on Cisco UCS domains
Relevant training or certifications: VMware Certified Professional (VCP) preferred
Proficient with performance tuning of Operating Systems, Applications, Databases, Storage and Networking
Ability to perform root cause analysis on all VMware products. E.g. ESX hosts, Virtual Centers, and Virtual Machines
Comprehensive knowledge of hardware platforms that include rack mount servers and blades E.g. Cisco UCS, HP, Dell, and IBM
Ability to administer, maintain, and troubleshoot Storage Area Networks (SAN) and Network Attached Storage (NAS) attached to VMware environments
Understanding of Virtual Center Operations Manager for proactive assessment of performance and identification of potential resource bottlenecks
Provide support in performance monitoring, back-ups, reporting, Root Cause Analysis and resolution for VMware environments
Demonstrate good judgment in solving problems as well as identifying problems in advance and proposing solutions
Working experience of Vcops
Ability to lead and own projects related to migrations of production assets
Ability to collaborate with a team working across multiple locations
Ability and willingness to work a 24x7 on-call rotation schedule
Certification of VCP 4/ VCP5/UCS
Good to have VMware Certified Advanced Professional (VCAP)
Good to have VMware Certified Design Expert (VCDX)

Global Technology Infrastructure Resume Examples & Samples

Bring thought leadership to a high performing team
Take ownership of issues and drive through to resolution across a complex, global enterprise environment
Manage mission critical environments for major global financial services organization
Effectively communicate with diverse technical teams, multiple lines of business at all levels within the organization

Global Technology Infrastructure Resume Examples & Samples

Contributing to overall direction of the GTI Web organzation
Own full development lifecycle from scope to implementation of critical components or features
Design and build systems that are scalable, robust, automatic, with least human touch to support and operate
Evaluate new technologies (vendor and open source) and recommend solutions
Hands on development and integration of multiple systems
Supports technical solutions with detailed business cases based on thorough the gathering and interpretation of business, technical and functional requirements
Lead efforts around application and platform stability, resiliency, performance and enhancements to provide world class service to internal clients
Identify and implement areas for improvement within operational and technical processes/ implementations and maintain related documentation on a continuous basis
Supports technical solutions with detailed business case based on thorough interpretation of business requirements
Provides technical assistance with the most challenging issues that span multiple systems, or show recurring trends that have not been successfully resolved
Create, implement, and adhere to operational and technical standards, best practices, processes and procedures (problem/change/release/request/procurement management; incident/service/time reporting)
Consult with internal clients on their technology risk and control environments to adhere to industry IT Risk and Cyber Security best practices
Ensure that solutions and services adhere to compliance standards(SOX, PCI DSS, OWASP, RBAC, Third Party Oversight, Control Assessments, Vulnerability Management, Access Administration, and Secure From The Start)
Lead medium scale projects and deliver presentations to senior management with minimal supervision
Proficiency in programming languages such as C/C++, Java, or Python, Perl with a strong base in object-oriented and/or functional design and development
Experience building scalable, fault tolerant infrastructure software or distributed systems, preferably in a Unix or Linux platform
Deep understanding of data structures, algorithms and their performance
Knowledge of basic relational and/or non-relational database concepts
Experience with distributed systems and databases
Experience being in several leadership roles
Understanding of Agile and Scrum development concepts
Experience working in a regulated Industry (Financial Services, Healthcare, etc.)
Strong Linux skills – os configuration, shell scripting
Experience operating and developing in JVM-based environments
Configuration Management tool experience (Saltstack, Puppet, CFEngine)
Knowledge of both commercial (Splunk, HP, IBM) and open source log analytics tools and stacks would be a distinct advantage
Knowledge of management and development of PaaS environments
You read alot of tech blogs and have formulated opinions on the use of technology

Global Technology Infrastructure Resume Examples & Samples

Troubleshooting / Diagnosing / Resolving daily issues in Development / Testing and Production Environments
High Priority Production issue resolution
Engaging and liaising with other technology areas and line of businesses
Environment Break-Fix
Disaster Recovery / Sustained Resilience Co-ordination and Testing
Service Improvements based on re-occurring issues and RCAs
Working within a shift pattern to enable follow the sun support 24/7
Planning and implementing MQSeries configuration changes
Planning and implementing maintenance activities: SSL certificate renewals, OS patching, MQ patching
Strong experience in a working in a middleware operational function
Java/Python development a plus

Global Technology Infrastructure Resume Examples & Samples

Provide Level 3 support for SAN - fill lead operational role during escalated P1 incidents, ensuring that all required parties (internal and vendors) are on a bridge providing the requirement input in a timely manner
Ownership of root cause analysis related to incidents you are engaged in
Investigation into root cause using available information, leveraging vendor knowledge and support, and creation of remediation plans to rectify the problem across the estate
Work with vendors in problem isolation and resolution
Work with lines of business to understand their backup requirements for complex needs and provide recommended solutions working with engineering teams
Creation of operational, configuration, and performance health check processes and procedures. Creation of run-books for work done by our L2 operational teams periodically, and during an incident
Increase use of automation for workflow efficiency and for improved incident response, using recognised ticket systems for reporting breaks
Develop and promote standard operating procedures. Create processes, automations and tooling for operational efficiency
Assessment of Storage Tools infrastructure compliance with JPMC IT control policies, and creation and on-time execution of remediation plans for gaps identified
Respond to audit and regulatory requests
Conduct routine hardware and software audits to ensure compliance with established standards, policies, and configuration guidelines – identify remediation plans for gaps identified
Tune the Storage Tools infrastructure to achieve optimum performance levels
Participate in regular reviews of the Storage Tools infrastructure, identifying risks and opportunities
Assist capacity planning with infrastructure assessments for expandability
Review and participate in the engineering build lifecycle of new Storage Tools products and services. Ensure they are operationally ready for deployment as part of the overall lifecycle of their development
Ensure high availability and resiliency across the Storage Tools products and services
Minimum of 7 years Storage operational experience in one or more of SAN, NAS and/or Backup Technologies
Experience running multiple Storage Applications in a fast moving, mission-critical, large scale, global, (preferably financial services) operational environment
Excellent analytical and problem-solving skills – ability to get to the root of the problem, assess impact, and develop a resolution plan quickly, leveraging all available resources, is essential. Ability to identify tactical quick wins, as well as strategic long term remediation options are both essential skills
Organized and self-reliant with proven track record in managing multiple deliverables
Solid verbal and written communication skills, and team working skills
Capable of acting as business liaison, translating business needs to technical requirements and providing point of contact to business and senior management during high impact incidents
Ability to tune a technical conversation according to the technical capability of the audience
Provides management with strategic and tactical recommendations for SAN, NAS and Backup Applications across the Storage Services environment
Demonstrates leadership - self starter, self motivated, and require minimal supervision
3+ years EMC Clariion/VNX/Symmetrix DMX/VMAX
3+ years Hitachi AMS/HUS/USP/USP-VM/USP-V/VSP
2+ years IBM XIV
3+ years Cisco/Brocade Storage Switches/Directors and Fabric tools (DCNM/BNA)
Strong technical knowledge with NetApp OCI (SANScreen)
Strong technical knowledge with EMC storage tools ESRS, SE, ViPR, SRM and UniSphere
Strong technical knowledge with HDS storage reporting tools HiCommand, Tuning Manager, Storage Navigator Modular and HiTrack
5+ years of experience in Systems Administration UNIX (Solaris, Linux, AIX); Microsoft Windows; VMWare’s ESXi, vSphere platform and VCenterOps Manager
5+ years of experience in Scripting and Automation Python, PERL, Shell (Bourne, Korn, C-Shell), .NET, JAVA, JavaScript, CGI, HTML, ASP, and PHP
Clustering software such as MC/Service Guard, Red Hat Clustering, and Oracle Grid Infrastructure and Clusterware
Experience with Database tools (Oracle/SQL Server /Sybase
Experience with IIS Webserver, knowledge of Apache and/or Tomcat
Automated infrastructure orchestration and virtualization management: VCAC/ ITPAM
Familiarity with monitoring tools such as Tivoli, Netcool and SNMP

Global Technology Infrastructure Resume Examples & Samples

Problem management requiring expert knowledge of Windows desktop operating systems, AD, Sysinternals, performance monitor, application troubleshooting, Splunk and Virtualization
3rd level incident management requiring expert knowledge of Virtual Platform, Windows desktop operating systems, AD, and Application Virtualization
Anticipates trends and developments in client situation which could represent strategic opportunities or threats
Establishing and maintaining standards for desktop expected state
Develop automation to remediate incidents and problems
Frequently anticipates problems and analyzes ways to mitigate risk
Articulates the business value and impact of advanced technical and non-technical information and understands when to escalate issues
Problem management (RCA & driving remediation efforts) for complicated desktop issues. In depth research will be required
Identify gaps and opportunities to resolve incidents and prevent them through detailed analysis of multiple data sources. Development and trend analysis
Technical writing/documentation, reporting and training support groups
Strong experience in project execution and delivery of technical products
Minimum of 5-7+ years’ experience with Advanced troubleshooting in MS Windows Desktop
Advanced skills and knowledge with SysInternals Suite toolset, analysis and execution
Minimum 5+ years advanced experience with application troubleshooting
Minimum 5+ years advanced experience with Windows client performance & monitoring analysis toolsets
Proficient in more than one specific infrastructure technology
Solid Problem Management Experience
Must be able to take charge and drive solutions during high profile incidents leading teams (technical and non-technical) through effective and efficient incident resolution
Drive RCA and resulting actions through full conclusion
Demonstrated project management/assessment
Strong leadership skills required
Ability to work in a fast-paced and challenging environment
Ability to work with users' and other technicians with varying IT backgrounds
Flexible working hours to accommodate critical activity essential
Team player that is willing to take recommendations from other members of the team and hold other members of the team accountable
Passion for the User and User Experience
Energetic leader who inspires others to the mission and cultivates partnerships
Executive presence - ability to have voice heard and communicate with senior management
Virtualization experience within global blue chip organization
Sound understanding of networking protocols (TCP/IP, DNS, WINS)
Big Data Experience and tools (Splunk)
SQL data mining skills
Knowledge of software streaming services
Scripting capabilities, PowerShell, HTML, ASP.Net, JavaScript, VBScript
Development experience in .Net, C#, MSSQL, MySQL
Proficiency in Python, PERL, and macro’s
Proficiency in C and/or C++
BS or higher in Engineering, Computer Science, MCSE Preferred

Global Technology Infrastructure Resource Manager Resume Examples & Samples

Bachelor's degree in computer science or related area, or equivalent professional experience preferably in the financial services industry
PMP, MSP, Six Sigma, or other formal project management discipline preferred
Excellent oral and written communication skills; Must be able to communicate across functions and teams, up and down the chain of command
Ability to listen, analyze, influence, negotiate and use judgment to solve complex issues in order to accomplish project goals
Ability to present metrics to senior stakeholders
Strong organizational and customer service skills
Background in the Financial Services industry
Experience on IT infrastructure projects required
Experience on application development projects desirable
Fluency in Spanish and Portuguese desirable

Global Technology Infrastructure Resume Examples & Samples

Managing complex projects across multiple locations and Global Technology Infrastructure services
Ensuring projects delivered on time, on budget, and to the agreed scope
Develop, obtain approval and track business case financials though out the duration of the project
Identify risk mitigation strategies. Detect and manage issues through to resolution. Escalate project risk and issues to executive stakeholders in a timely manner
Define and clarify project objectives, requirements and goals. Develop scope and deliverables. Build timelines and set project milestones
Identify project benefits and establish project success criteria
Define, secure and coordinate resource requirements for the design, planning and implementation of the project
Regular weekly project status reporting in accordance with Project Management Office standards and compliance with Project Delivery Performance Metrics (Weekly reports, Financials, Actual vs budgets etc)
Chair and facilitate steering committee meetings with senior executives and stakeholders
Supervise the project working group team and manage communications to all project stakeholders
Establishing and maintaining working relationships senior technology management, business management, program sponsors, vendors, and business clients
Identify and raise awareness of opportunities for improvement in project management practice, project specific delivery and or areas outside of project management to increase efficiencies in the organization and supports a culture of continuous improvements. (Move to 603 Program/Project Manager)?
Ensure Business Resilience, IT Risk, compliance and cyber security are raised and considered for all projects managed
Adherence at all times to JPMC company standards, procedures and policies
Draws on experience and judgment to achieve all of the above responsibilities

Global Technology Infrastructure Resume Examples & Samples

Business Strategy: Develop, jointly with the Service Owner, the business strategy for service area
Financial Management: In partnership with Finance, lead the annual/continual financial planning activities; provide business rational and decisions for all month-end financial performance and forecasting
Business Performance: Define the key performance indicators, drive data quality initiatives across the service area, define future needs of the service area
Investment Portfolio Mgmt: Drive the engagement of the service area with the GTI Investment Portfolio Prioritization and management
Resource/People/Location Mgmt: Define and drive the resource and location strategy for the service area
Efficiency: Drive the service productivity program
Organize financial review and investment approval process for the Service Area
Provide business explanation for all monthly, YTD performance and commentary on outlook
Drive the monthly Business Review process for the Service Area
Represent the service area on the GTI Investment Committee
Organize and coordinate the personnel review and approval processes for the Service Area
Partner with Service Owners to manage the Costing Model to accurately calculate effective rates for each product
Represent the service area during the annual Product Price Guide (PPG) change management process and monthly billing issue review meetings
Financial Planning, Forecasting and Investment Planning & Mgmt
Product and Services Allocations
Cost Control Mgmt
Policy & Procedure Development
Financial Ownership/Accountability Model
MIS Development & Production
Shared Service Operating Model Experience
Develop cross functional strategies and drive implementation into tactical day to day operations
Excellent People/Team Leadership (coaching)
Strong technology, industry toolset experience
Strong data analytical skills
Strong communication and teamwork
Solid understanding of the Business and Financial management activities
Implemented enterprise wide performance management systems
Strong network and able to attract/retain strong talent
Strong operational skills and able to prioritize
Proven ability to influence and collaborate outside organization to obtain goals

Global Technology Infrastructure Resume Examples & Samples

Leverage data to understand current performance, and working with Service (Technology Infrastructure and Applications) Owners to drive greater efficiency and control
Develop, implement, and sustain data analytics processes
Proficiency in the following

Global Technology Infrastructure Resume Examples & Samples

Maintain effectiveness and efficiency of the Scheduling Infrastructure
Resolve incident tickets according to established corporate processes and procedures
Participate in problem reviews (root cause analysis) including document actions and results
Provide analytic response to customer queries and service requests
Independently develop technical solution with business impact/focus consideration
Perform Scheduler maintenance activities including real and scheduled tests of disaster recovery with minimal supervision
Be part of a on-call roster, rotate regularly with other team members
May need to work on weekends subject to business requirement
Communicate effectively across peer and upwards on High Priority incidents
Demonstrate general but sound understanding of distributed computing technology, interaction and integration including but not limited to domain authentication, security services, networking, database, storage and backup, change and configuration management
Holder of Bachelor's degree in an Engineering or Computer/Information Systems discipline, or 2-year technical degree with 5 years of Scheduling/Operation/Engineering experience
Has at least 5 years of solid technical experience and minimal 3 years in scheduling
Proven technical/scheduling knowledge of Autosys and Control-M (Distributed)
Exposure on Control-M (Mainframe), ZEKE, CA7 and Robot is a plus
Experience with problem/incident management resolution tools such as Resolve and Peregrine
Understanding of change management procedures and tools and ITIL best practices
Demonstration on strong UNIX Shell / Perl scripting, TSO (Time Sharing Option), JCL (Job Control Language), JIL, HTML, XML is a plus

Global Technology Infrastructure Resume Examples & Samples

Minimum of 10+ years’ experience with Advanced troubleshooting in MS Windows Desktop
Minimum 10+ years advanced experience with application troubleshooting
Minimum 10+ years advanced experience with Windows client performance & monitoring analysis toolsets

Global Technology Infrastructure Resume Examples & Samples

Minimum of 7+ years’ experience with Advanced troubleshooting in MS Windows Desktop
Minimum 7+ years advanced experience with application troubleshooting
Minimum 7+ years advanced experience with Windows client performance & monitoring analysis toolsets

Global Technology Infrastructure Resume Examples & Samples

Support and maintain servers associated with the ‘CAF’ top applications in the firm
Regular systems health checks and monitoring
Participate in project work
Look for opportunities to automate manual tasks
Contribute ideas for process improvements
Foster strong relationships with other teams to coordinate BCP and Data Centre power down events
Build relationships with vendors for problem resolution and new
Solaris 10 and previous
Red Hat RHEL 7.0 and previous
VCS cluster
UNIX shell scripting language
Good working knowledge of monitoring systems such as Tivoli, Nagios and Ganglia
Provide coaching and receive assistance when required
Awareness of market influences

Global Technology Infrastructure Resume Examples & Samples

Schedule appointments and management of calendars
Handle travel and lodging arrangements
Prepare and complete expense claims
Arrange invoice payments
Order office supplies and stationery
Arrange with storage vendors documents that need to be stored
Filing, scanning and copying documents at the request from lawyers
Attention to detail, excellent organizational skills, good prioritization skills, discretion with confidential information, good interpersonal skills
Computer literate and knowledge of Microsoft office (Microsoft Word, Powerpoint, Excel, Outlook) and other common computer application
Professional communication skills in English and Japanese

Global Technology Infrastructure Resume Examples & Samples

Multi-Year Plan - Plan and track strategic initiatives aligned to the multi-year plan program and support the reporting of the milestones, metrics and efficiency savings. Provide Global Technology Leadership with the reporting on monthly program status and CIO sponsor updates. Establish the "playbook" to outline what each line of business need to do to support the goals of the multi-year plan and achieve the cost savings goals. The role will also include driving the reduction on the consumption by tracking the decommissions and establishing the framework and measurements for the efficiencies gained from the reductions
Services Management - Planning and support of the service portfolio by supporting new product development and new product requests, provide new pricing strategy, benchmarking comparisons, gearing ratio support and line of business volume planning support
Demand Management - Governance and oversight of the demand forecast process of the end user services product consumption and provide the governance model to ensure submissions are timely accurate and efficient use of product offerings and aligned to multi-year plan goals
Asset Management - Oversight of the asset tracking process and inventory management process and ensure due diligence is applied to all asset write off proposals
Executive presentation skills a plus

Global Technology Infrastructure Resume Examples & Samples

Innovate / Drive optimization opportunities which improve business and application developer user experience of Technology Infrastructure, improve productivity and risk management, but also lower cost of service
Innovate / Drive tactical and strategic service improvement for Infrastructure and Products as a Service
Innovate / Drive consistent costing model practice
Own and drive a proportion of technology infrastructure strategic initiatives reporting to the Operating Committee
Taking institutional knowledge and complementing with industry best practice/experience to lead changes in the organization
Leveraging data to understand current performance, and working with Service (Technology Infrastructure and Applications) owners to drive greater efficiency and control
Influence at all levels, but particularly with CIO and Managing Director level to focus the organization’s resources and expertise on strategic initiatives to further Technology’s capability
Work dynamically across many globally diverse virtual teams to deliver strategic initiatives
Comfortable working as individual contributor and/or oversight of portfolios belonging to others
7+ years of experience in Technology and preferable within the finance sector, and
Experience working with or in Fortune’s top 100 global companies
Experience working within a 10,000+ global organization
Successful in leading global organizational service transformation changes
Experience at working in a matrix management model, utilizing virtual teams
Excellent communicator at all levels of the organization
Strong negotiating and influencing skills, comfortable executing against recommendations & plans by overcoming barriers and resistance
Adept at analysis, with the ability to understand MIS to draw conclusions and use data to frame a story
Ability to forge strong relationships and build a wide network throughout the firm

CTO Global Technology Infrastructure & Head of Infrastructure Architecture Resume Examples & Samples

Partnering with senior Architects with Business Application Development teams to understand functional requirements of a given project/application
Accountability to develop a key technical solution to meet those requirements and firmwide cost, resiliency and control requirements, leveraging standard building blocks as much as possible
Partnering with internal GTI experts from the Service Towers in review of any edge case design or net new product requirement (we do not work standalone)
Understanding fundamental GTI standard solution gaps, which are legitimate and which have biggest ROI to fix
Arranging and monitoring a solution to completion and ensuring project setup across GTI for success
Scoping, Resourcing, Project Management is appropriate for effort
Maintaining an effective technical network across GTI, knowing the “Go-To” SMEs in multiple service areas
Developing an effective network of senior Architects within 1 or more major Business Areas
Takes accountability for a major initiative
Credible and mature personality, with some presence
Mentor to more junior technical staff
Strong enough to hold your peers accountable in other groups/towers (in a constructive way)
Concise communicator - able to translate detail into a concise story, getting immediately to the punch line
Self-starter, motivated - wants to get in, roll sleeves up and make a difference
Effective influencing skills, with groups not directly working for you
Critical: A major programming language (C/C++/Java) including Network Programming (sockets/RPC)
Knowledge of multi-processing and multi-threading, and experience of such
Proven experience managing and working with culturally diverse and geographically distributed teams
Experience troubleshooting a project gone wrong and working to fix it, adjusting to major scope/design change
Experience working within large global organization and building and maintaining a global network
Demonstrated ability establishing credibility with business executives, along with presenting to and influencing senior management
Effective Project and Programme Management skills