Technical Service Resume Samples

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E Reynolds

Elva

Reynolds

369 Heathcote Ports

Houston

+1 (555) 149 8125

369 Heathcote Ports

Houston

Phone

p +1 (555) 149 8125

Experience Experience

New York, NY

Technical Service Analyst

New York, NY

Jacobi LLC

New York, NY

Technical Service Analyst

Manage personal workload and contribute to team workload management, to ensure that activity due dates are met
Manage personal workload to ensure that all activity due dates are met
Manage client expectations and provide a high level of customer service in daily client interactions
Participate with other team members in establishing team performance objectives and promote the concepts of team building
Provide technical support to all DSS managed sites
Manage personal workload to ensure that activity due dates are met
Provides timely response to internal and external requests for service assistance

Dallas, TX

Client Field Technical Service Analyst

Dallas, TX

Hamill and Sons

Dallas, TX

Client Field Technical Service Analyst

Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide
Provides technical feedback on technical process issues to improve overall service delivery
Ticket tracking, with full documentation of all work performed
Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations
Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
Supports, installs, and maintains personal computers, local area networks, server hardware, operating systems, software, and related IT sanctioned peripherals
Performs troubleshooting, parts replacement, system upgrades, advanced deployment, and repair on desktops / notebooks/printers

present

Houston, TX

Technical Service Associate

Houston, TX

Welch, Jacobson and Runolfsdottir

present

Houston, TX

Technical Service Associate

present

Cooperate with product group engineers to develop performance and test criteria for new products and product upgrades
May perform or assist in the following
Load proper software, run, final checks for performance, and complete paperwork for customer service to process reader returns
Provide technical support to the North, South and Central American TWS Dealer Network
May assist with customer training
Assist the IT department in software validation of Endoscan V and other software programs
Working as part of a dedicated team delivering first class service to dealers and customers

Education Education

Bachelor’s Degree in Chemistry

University of Memphis

Bachelor’s Degree in Chemistry

Skills Skills

Ability or aptitude to use various types of databases and other computer software to complete tasks
Ability to work independently and in groups
Ability to clearly, concisely and accurately convey communications
Ability to assimilate complicated technical information
Strong customer-focus orientation and skillset
Ability and aptitude to determine methods of addressing customer concerns and issues in real-time
Ability and aptitude to evaluate complex processes and apply critical-thinking to complete assignments that are complex in nature where judgment and initiative are necessary to resolve problems
Escalates call(s) to Tier 2 support group via warm transfer for problem resolution in matters of greater complexity
Review client information / knowledge updates regularly to remain current with products
Performs outbound follow up on existing cases as appropriate

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Technical Service Analyst Resume Examples & Samples

Process access administration requests following documented processes
Identify and communicate new processes and procedures to customers, to ensure maximum quality service
Identify problems with administrative processes and follow up with team leaders, to ensure a quick resolution
Act as Subject Matter Expert in a focused area of expertise
Participate in team meetings and quarterly performance reviews
Manage personal workload and contribute to team workload management, to ensure that activity due dates are met
Responsible for planning and requesting proper and adequate training, with internal cross-training and external courses
1-2 years proven work experience as a Technical Service Analyst would be an asset
Experience with NET IQ DRA and Microsoft Exchange 2010 account management an asset
Prior experience with single platforms and familiarity withWindows an asset
Ability to work in a high pressured, stressful and deadline-oriented environment
Ability to learn new processes and be able to ramp up quickly to take on this role
Ability to function independently when required
Strong documentation and communication skills
Analytical thinker, detailed oriented, with good problem solving skills
Organized with good time management skills
Can deal with ambiguity and manage change effectively
Team player, cooperative with good interpersonal skills

Technical Service Analyst Resume Examples & Samples

Follow established administrative processes to meet customer requirements as established in service-level agreements
Communicate new processes and procedures to customers to ensure maximum quality service
Identify problems with administrative processes and follow up with team leaders to ensure quick resolution
Participate in team meetings and personal performance reviews, and make appropriate adjustments based on those discussions
Manage personal workload to ensure that activity due dates are met
Responsible for planning and requesting proper and adequate training, with internal cross training and external courses
Good technical conceptual understanding
Good understanding of process management
Able to work under pressure in an area where priorities change frequently
Able to respond calmly and logically in crisis situations
Good understanding of RBC IT and business unit organization structures

Technical Service Associate Resume Examples & Samples

Ability to obtain a Treasury Folder Full clearance
U.S. Citizenship or Permanent Residency (green card) is a prerequisite for this position
3 + years’ experience in help desk and or application support
Proficient in all Microsoft applications
Excellent written and oral communication skills to interact with both internal partners and external clients at all levels
Demonstrated interpersonal and listening skills for problem identification and resolution
Detail oriented with good organization skills
Strong client focus
Proven success as a team player

Technical Service Analyst Resume Examples & Samples

Create and maintain user access profiles using established administrative processes and tools
Provide second level problem-resolution with the Service Desk to assist all business lines with access and security issues
Participate in security related projects as assigned by Team Lead or Manager
Manage workload to ensure that SLAs and activity due dates are met
After hours on-call pager support
Two years Inofrmation Security or operations department experience
Working knowledge of Microsoft NT Active Directory
Demonstrated ability to multi-task while under pressure
Two year degree or equivalent work experience
Background in computer security systems
Knowledge of financial services industry

Client Field Technical Service Senior Associate Resume Examples & Samples

Possesses broad knowledge of related processes, disciplines and/or technologies and their Interdependencies
Possesses deep technical knowledge in an area of specialization
May respond to calls after normal business hours per leader instructions
Solid customer interaction skills

Technical Service Professional Resume Examples & Samples

Deliver services within site engineering, integration and/or configuration and/or support of products and networks in accordance with a customer service contract
Identify faults and troubleshoot these, according to a set of defined alternatives, and apply standard resolving processes in the network
Perform complex updates/upgrades of live networks
Conduct customized integration of products/networks, including 3rd party products
Plan, design and optimize the network based on the customers’ requirements on the technical functionality
Develop and design methods, tools and scripts within a defined framework and in accordance to customer requirements
Participate in on-call support rotations within the technical teams
Participate in technical reviews and provide on-site support to our customers, local support offices and Ericsson organizations
Deliver all services as per the Ericsson Global Processes
Expected to travel internationally and sometimes on short notice with variable durations (60-200 days per year)
Play significant role in improvement initiatives
Responsible for continuously keeping your competence and skills up to date
Expected to mentor others
May be expected to take on senior roles such as Team Leader, Recovery Leader, etc
Actively contributes to knowledge sharing
Active in add-on sales

Technical Service Analyst Resume Examples & Samples

Responsible for incident management, change management and escalation process flow for desktop environment, including telephony (including Contact Centre Technology) and servers/network systems within support process guidelines
Provide technical support to all DSS managed sites
Participate in infrastructure projects
Responsible for the implementation of servers, PC platforms, printers and other core technologies essential to the bank’s core infrastructure and businesses
Participate in developing and documenting process improvement/re-engineering initiatives for administration, maintenance and management of environments. (i.e. sharing best practices
Use common operating procedures and process guidelines to ensure adherence to RBC Financial Group’s policies
Liaises with DSS teams responsible for the voice and data administration, network support and technology implementation
Performs activity reporting against system status (daily), activity record completion, project status and severity one advisories
Takes leadership role for all related implementation and refresh activities for specific sites – co-ordinating both internal and external partners
Participate with other team members in establishing team performance objectives and promote the concepts of team building
Manage personal workload and prioritize tasks
Manage personal skills development, career development and participate in cross-training initiatives. Comply with Personal Performance Documentation activities/business requirements
Participates in 7/24 work arrangements as required to support DSS activities (including technology implementation/testing/upgrades required on off hours or weekends). Travel to various bank locations across the region will be required on a regular basis
Responsible for the dissemination of training scripts and operational processes, as determined by the national implementation project plan and in support of the assigned technology implementation
Participates in BCP activities as requested

Technical Service Admin Resume Examples & Samples

Manage the GSK Waste Hotline
Support GSK clinical returns program
Prepare regulatory reports for local and state Environmental Regulatory agencies
Maintain all critical data and order supplies
Organize and file environmental documents, including inbound waste profiles, profile approvals, and manifests
Ensure accurate costing by correcting and updating internal process codes and purchase orders
Create waste manifests on a routine basis
Input manifest data into internal tracking programs
Provide administrative support to Technical services department
Multi-tasker and detail oriented

Technical Service Analyst Resume Examples & Samples

Provision access requests for multiple domains, platforms and applications across the RBC enterprise
Follow documented administrative processes to meet customer requirements
Provide escalation and incident management as required
Identify/suggest process improvements to existing processes and procedures
Escalate to next level where higher authority access is required
Communicate with Customers and Colleagues in a polite and professional manner through the various communication tools. e.g., verbally, through email and in Lync
Manage personal workload to ensure that all activity due dates are met
Identify problems and escalate with Leadership Team
Working knowledge of IT or Operations Department experience
Experience in teamwork environment
University or College Degree in Computer Science or a related field is preferred

Technical Service Professional Resume Examples & Samples

CP ID creation at Subscription Engine
TWSS CP ID creation, CMT and Price points configuration
To analyze and troubleshoot the failure reason of those VAS subscription requests are processed by CPs towards SE and provide them the resolution
To raise and manage Change Request (RFC) in case of any changes happen in Application
Monitor the flow of prepaid balance inquiry in VL PQ

Technical Service Industrial Adhesives & Tapes Division Resume Examples & Samples

New Application Development (customer and lab testing)
New Product evaluation and support in New Product Introduction
Complaint handling (test for quality or application issues)
Internal and external technical training (support sales, business, distributors, customers)

Technical Service, FSD, Shanghai Resume Examples & Samples

Achieve sales objectives as set by management for the specific products in the assigned territory; Manage sales territory with general supervision and assistance
Understand sales goals and assist manager in establishing and applying business plans
Apply business unit marketing policies, procedures and plans, and proactively report all new or unusual pertinent market conditions to supervisor as well as product performance information
Maintain sales channels in the assigned territory and develop new channels independently
Represent business unit products and services to customers and prospect and provide appropriate sales support services to customers and distributors
Handel simple or moderate complaint independently and request instruction and assistance from superior in handling situations which require either greater or different experience or knowledge
Perform any other duties as assigned by the supervisor
5+ years related working experience as sales engineer or business development in multinational company in related industry
Solid knowledge of customer segments and their needs in the related market
Advanced communication skills, influencing skills and selling skills
Good time and territory management skill
Fair English communication skill both in written and oral
Fair PC skills
Rich experience in new client development is preferred

Technical Service Technician Resume Examples & Samples

Required: GCSE Math, English & Science (Physics or Chemistry)
Preferred: A-level Science (Physics or Chemistry)
The successful candidate will ideally have experience with operating machining equipment, and a dedicated adherence to Corporate Safety procedures is expected
Experience in a mechanical test laboratory environment would be a distinct advantage
Good team-working and communication skills combined with the ability to establish good working relationships are essential to this role, as are self-motivation, drive and organizational skills
Additional skills would be a bonus: Composite laminating, Materials Processing (RTM or Autoclave), Machining (metallic or composite), Mechanical testing (metallic or composite)

Engineer, Technical Service Resume Examples & Samples

Adheres to all environmental, health and safety SOP’s, policies and procedures, including any department specific requirements
Act independently with minimal supervision to conduct approved projects
Determine maintenance and production procedures by establishing SOPs, training guides and maintenance manuals
Responsible for cost estimating of major capital budget items and the spending of approved project funds
Performs trend analysis of applicable product or system data. May provide direction or
2-4 years related experience required. Medical device experience or other regulated industry preferred

Technical Service Laboratory Technician Resume Examples & Samples

Supports development of innovative new additive chemistries, products and packages for metal removal, metal forming and metal protecting applications
Applies Metalworking formulating knowledge to support application research for new and existing additives
Helps to improve productivity of metalworking and industrial manufacturing operations using innovative thinking, problem-solving ability and close collaboration with internal technical community
Supports planning, implementation and coordination of research projects
Consults internal and external customers
Controls and accompanies first productions of new products
Completed vocational training in chemical field (CTA, Chemielaborant) or studies in Chemics or Chemical engineering
Minimum of 2 - 3 years working experience in metalworking, industrial or related area
Very good german and english skills
Ideally first experience in project work

Technical Service Leader Resume Examples & Samples

Deliver an exceptional on-boarding experience to each existing or new customer, that results in a rapid implementation effort and a satisfied customer
Pull various reports from a suite of reporting tools to identify gaps/risks between customer requirements and existing account details
Summarize data analysis and findings, clearly identifying the customer detailed requirements
Provide subject matter expertise across the Wi-Fi or Data Centre & Cloud or Internet of Things (IoT) product suite, business pricing and specific account requirements being implemented
Lead technology-specific process improvement as required
Create and deliver reporting and metrics
Responsible for the onboarding service incubation for the Wi-Fi or Data Centre & Cloud or Internet of Things (IoT) managed services and products
Lead the identification, definition, planning and roll-out of the implementation of the managed as-a-service new product onboarding process for Wi-Fi or Data Centre & Cloud or Internet of Things (IoT)
Ensure the successful implementation of Wi-Fi or Data Centre & Cloud orInternet of Things (IoT) products and services based on contractual agreement, mitigating and minimizing risks in customer impact
Deliver services as ordered by the customer through the Order Management Process Functions such as engaging sub-teams, order entry and tracking, and bill reviews
Create clear and attainable onboarding project objectives
Build onboarding requirements through the analysis of account reports, clearly identifying and catering to customers’ business needs
Manage constraints and escalations that are potential impacts to cost, time and scope of onboarding processes
Own communication to the customer through kick-off and status update calls at each onboarding milestone
Proactively identify potential issues, devise contingency plan and set customer expectations
Conduct First Invoice Review with customer to confirm implementation and understanding of Rogers’ invoices
Responsible for escalation management and expedited service delivery
Track onboarding and order fulfillment milestones and deliverables
Proactively identify potential issues and devise contingency plans
Review customer invoices post implementation until final clean invoice
Manage customer concerns and mitigate potential escalations throughout the customer’s onboarding lifecycle
Ability to work flexible weekdays and hours as required
Experience in, and knowledge of Wi-Fi or Data Centre & Cloud or Internet of Things (IoT) technical solutions in a customer facing environment
Demonstrated experience in implementing process improvement methodologies, process audit, and quality controls
Experience and understanding of various service-specific billing tools and processes
Demonstrated ability to assess technical challenges and to develop a cohesive solution to those challenges
A solid understanding of the Wi-Fi orData Centre & Cloud or Internet of Things (IoT) technologies and networking, and a proven track record of implementing process solutions in a managed services environment
Comprehensive knowledge of Rogers Corporate Business products and services
Advanced proficiency with MS Excel and other MS Office applications
Demonstrated and strong customer relationship focus with a drive to over-deliver, impress and build trust
Intensive focus on customer needs in defining, analyzing, and interpreting customer requirements and retrieving accurate information/reporting from various data sources
A desire to work in a dynamic environment and an ability to prioritize his/her own actions
A proven ability to communicate clearly, both orally and verbally, with customers, peers, and supervisors
Proven ability to work under pressure, adapt to changing environment, solid multi-tasking, prioritization, and time management skills
Negotiate skillfully and diplomatically and securing mutual agreement
React to implementation adjustments and alterations promptly and efficiently
Attention to detail, in particular as it relates to compliance and accuracy of data
Well-developed communication and presentation skills
A positive attitude with a desire to constantly improve
Bilingualism (English & French) an asset

Technical Service Intern Resume Examples & Samples

Technical Skills – Application of component and finished product measurement. Familiarity with interpreting mechanical and electrical drawings. Understanding of technical instructions. Familiarity with mechanical and electrical equipment troubleshooting. Experience with preventive maintenance, tooling setup, equipment electrical controls, gage use experience, tooling material properties, and software validation
Trust and Integrity
Customer Orientation
Computer Skills – Proficient computer system based tools including Microsoft Office applications, presentation, e-mail, web browsers, spreadsheet software, ERP systems, and computer-based diagnostic tools
Previous Intern or Co-op experience in technical service and repair operations is preferred
Experience in a medical device environment is preferred

Senior Engineer, Technical Service Resume Examples & Samples

Provide technical on-site support to customer and collect market information
Conduct internal TPU quality issue settlement and TPU technical project coordination
Ensure proper operation of all equipment and devices, preparation of samples according to technical service request
Initiate/Prepare the test results reports/ customer trial report, troubleshooting/ investigation of technical problems
Follow up customer response to optimize customer satisfaction
Explore new industrial applications of TPU with existing or new customers
Develop new business of TPU based on new applications
Provide technical support to customer for product applications

Engineer, Technical Service Resume Examples & Samples

Organize and provide efficient and cost effective technical service to customers
Prepare and keep updated professional documentation of all technical activities and trials carried out in-house and at customer site
Conduct technical presentations, and line trials at customer sites
Collect marketing information, develop new customers, and coordinate closely with sales to achieve sales target; Promote the establishment of long term customer relationship to ensure a profitable customer base
Secure cost reduction of raw materials used
Prepare and maintain formulations and ensure that formulations and technical know-how are kept company internally within the circle of authorized persons; Prepare and continuously review QC standards and production processes
Maintain up-to-date knowledge of recent developments and trends in the polyurethane industry by close cooperation with other BASF system houses for technology transfer, and attend training courses, lectures, conferences, reading, etc
Be responsible for the cleanness and safety of TS laboratories and workshop areas
Ensure that BASF and local EHS regulations are observed within the company, report any areas of concern to EHS Manager or Division Manager
Strictly follow internal quality requirements (TS164949), BASF and local SHE requirements report any areas of concern to EHS Manager
Back-up of Product Development engineer, Technical Service engineer

Technical Service Administrator Resume Examples & Samples

Solicit information from sales channels on repair requirements
Manage onsite Information and prepare MSDS
Prepare quotations for sales channels and source parts & assembly from shop, factory and vendors
Perform purchasing including sourcing, and price shopping for parts and products
Expedite & schedule shop, vendors and factory deliveries
Arrange special transportation requirements and manage all shipping and receiving
Enter orders in business systems and issue purchase orders, work orders, and prints
Assure best price for required delivery
Prepare export documentation and update serial cards
Assist sales channels, customers and technicians on “fit for use” questions
Find alternatives to meet customer price & delivery (material and equipment substitutions)
Negotiate delivery prior to order entry and advising sales channels/customer of delays
Coordinate job packs and corresponding documentation
Research unissued material and problem solve on any arising issues
Prepare customer invoices
3-5 years technical customer service experience in a manufacturing/industrial environment required
Technical degree, diploma or equivalent experience
1-2 years of experience specifically with process controls preferred
Capable of performing inside sales that adds to the growth of the organization
Knowledge of inventory management, purchasing, and pricing negotiations
Strong customer service orientation for internal and external customers
Proficiency in Microsoft office expertise (Word, Excel, PowerPoint, Access)
Excellent time management and organization abilities
Ability to type a minimum of 35-40 words per minute
Oracle experience a strong asset

Technical Service Executive Resume Examples & Samples

Bachelor Degree in Science or Chemical field
At least 3 year working experiences in Technical Automotive Coating Lab or related field
Understand and good analytical market automotive color trend
Computer literacy (MS.Office - Word, Excel, Powerpoint)
Japanese Speaking and Communication is a MUST
Ability to communicate English

Client Field Technical Service Senior Analyst Resume Examples & Samples

OS/Software support - Serves as Sr. Tech and Team Lead for the end-user computing environment and team that supports ~2300 PC’s and Laptops running Windows 7 Professional/Enterprise. This includes support for, Golden Image ownership, Windows 7 Enterprise / Professional 32- and 64-bit architecture – Tier 3, Lotus Notes 8.5.3/Outlook 2010 – Tier 3, Microsoft Office 2010 – Tier 3, Symantec Endpoint Protection 12, Internet Explorer 11 Application Environment, Microsoft Systems Center Configuration Manager, Dell Data Protection, Group Policy, VPN, Wi-Fi, Altiris
Hardware support – SME, demonstrating familiarity with Dell’s Optiplex, Latitude, Precision and XPS lines, with understanding of Driver/BIOS Updates, SSD/NVMe, Skylake, GPT, UEFI, Windows 10 Readiness requirements
Asset management – Working with Dell Procurement, DSS and Desktop Engineering Teams, this role will be responsible for coordinating the regular PC/Laptop Hardware Refresh
Team Lead – Serve as SME and Tier-3 escalation point for all DSS Team members. As owner of EUC environment you will be responsible for resolving DSS issues escalated from team members. You will also be responsible for coordinating DSS activities with the various other support teams
Liaise with the following: Dell Service Desk and Remote Resolution, Customer IT and end-user community, Dell international DSS Team, Other Dell support towers, including: Desktop Engineering, InfoSec, Wintel/AD
Project/Miscellaneous – Occasional project support may be required for projects both related and unrelated to Deskside Support, for example, on- or off-hours support for server/network projects

Client Field Technical Service Senior Associate Resume Examples & Samples

Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide
Coordinates with Client End User on expectations and availability to conduct Managed Client Services
Escalate to B3 Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site
When required – provides onsite shadowing to Dell Program Field Service Team
Serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles
Follows predefined procedures and tasks in everyday activities

Technical Service Mgr Resume Examples & Samples

Lead multiple fundamental knowledge and formulating development projects, concurrently, to support the marketing and sale of the Hydraulic, Metalworking, Grease and Industrial Gear products
Provide technical service support for customers and sales team. Day to day technical support and product support training for Japan customers and sales team Active in industry technical meetings Technical presentation to customers
Work with Industrial product manager and field sales to jointly develop and implement integrated business segment and customers plans in support of the Japan industrial business
Coordinate activities related to quality/performance issue or customer complaints for LZ products
Project management and problem solving skill
Manage complex projects, involving colleagues from a range of departments/locations from initiation to successful completion
Independently develop estimates and project scope (objectives, milestones, resources, and economics)
Accurately collate, analyze and interpret data from laboratory and mechanical testing
Work with the commercial team to translate business plans and commercial targets into technical projects
Monitor results and adjust work plans accordingly to ensure results are achieved on-time and on-budget
Effectively communicate status of projects to internal and external stakeholders through timely and comprehensive reporting and presentations
Develop knowledge used to provide technical solutions as part of a total customer facing value proposition
Build relationships to develop long-term partnerships with sales and external customers
Represent Lubrizol with key customers at external professional events

Senior Engineer, Technical Service Resume Examples & Samples

Responsible for trial support and trouble-shooting of Engineer Plastics application in Consumer industry and Performance Material division in South China
Cooperate with Sales for new business development by technical support in existing and new customers in Consumer industry
Provide consultation to first-line technical inquiries on products and applications and conduct technical discussion with existing and new customers
Trouble-shooting and diagnose root causes of any perceived performance anomalies
Visit customers and make technical presentations to customers, as appropriate
Prepare the product tests including testing parameters, material, substrates, equipment, and secure that all tests are planned and run according to deadlines with a foreseeable outcome and minimal material waste
Fully document the tests, information and results
Ensure that BASF and local environment/healthy/safety regulations are observed within the company

Technical Service Field Engineer Resume Examples & Samples

Manage Account Schedule and perform the installation, operation, repair and modification of equipment within assigned territory
Manage region and schedule to facilitate all aspects of technical / engineering work required to support all products supported and serviced by the Biosense Webster technical department
Responds to customer requests for emergency service. Determines cause(s), troubleshoots and takes corrective action
Provides guidance to Customers to include Doctors, Nurses, and hospital Biomedical engineers along with Field Service Specialist’s and/or Representatives, and assist’s when customer satisfaction issues arise
Devises and implements preventive maintenance programs and maintains performance and service records for equipment
Advises and assists in affecting design changes to improve equipment efficiency and/or reduce cost of operation
Devises project plans for the installation-planning phase of new equipment
Manage customer expectations on a regular basis before & after various interaction to insure customer satisfaction
Complete all activities within the Service Management System through daily updates and documentation
Complete all processing of RMA returns to support individual usage of supporting parts and equipment
Manage personal “trunk” inventory and complete required audits
Knowledge of Service management systems
Knowledge of Microsoft Office applications to include: Word, Excel, and Access
Standard test equipment to include
Oscilloscope
Digital Volt Meter (DVM)
Note that this is a physical demanding job, good condition required

Technical Service Technician Resume Examples & Samples

Bachelor's degree or equivalent relevant experience required. Bachelors/Engineering Degree in Bio-Medical/Electrical is required
Adaptable electrical skills in particular an electronics component
Trouble shooting/problem solving skills, ability to succeed in team situations and excel independently
Computer skills including, Word and excel, VPN and be able to troubleshoot remotely
Effective communication skills and strongly demonstrated interpersonal skills
English skills are essential (written and oral)

Engineer, Technical Service Resume Examples & Samples

Log all interactions with description of the problem or product issue and the solutions applied to resolve the issue. Regularly submits the following
Individual Monthly Report/GSCIS
Provide product and process training to GSC employees with following
Develop contents of the training modules identified by the School Of Excellence
Maintain the training materials in a common directory or GSC website

Technical Service Coordination Manager Resume Examples & Samples

Manage Dispatch staff to ensure that all dispatch functions occur on-time and in an orderly, efficient and effective manner
Create and improve standard procedures for the management of service interventions
Ensure dispatch activities are properly assigned in the field
Monitor personally the handling of critical cases
Coordinate Repair and Parts Availability within Repair Center Managers
Coordinate Field Operations schedules within Tech Service Manager Operations
Cooperate with the Technical Support Managers and with the Service Manager Operation to ensure overall cohesion of the Technical Support group
Ensure field compliance with corporate dispatch and service standards, policies and procedures
Create and monitor key performance indicators for the management of service interventions
Notify regional management of regional activities and issues
Accountable for the monitoring of assigned budgets
Analyze the needs of departments and establishes prioritize
Oversee training of personnel in proper work methods, quality standards and customer relations
Select, develop, and evaluate personnel to ensure the efficient operation of the function
Dedication to customers and service
Good management of priorities
Very thorough and methodical
Perfect French and English

Technical Service Team Leader Resume Examples & Samples

Select, define, initiate and execute technical development programs in line with the Footwear Strategy by initiating new projects and developments from personal observations and ideas in agreement with the Technical Sales Manager and Commercial Manager
Manage, support and motivate your team and take up the responsibility for training and personal development of your team members
Use your expertise to drive issues related to product and application technology
Acquire information on market trends and needs through frequent customer visits, participation of exhibition and fairs and from publications
Identify the resources required for the completion of agreed technical programs and make proposals for the setting of the annual revenue and capital
Support the sales team to do the value selling and win the business by leading the product introduction at various target customers and concluding the trial by demonstrating the benefits/advantages of Huntsman products
Identify and drive the technical development plan with the customers and continue to keep the customers excited about the new products and development in Footwear applications
Follow up the market trend and work closely together with the innovation team in developing products that would give a new direction to PU Footwear
Ensure that all work in the team is carried out to ISO 9001 standards, as well as fully compliant with safety procedures

Technical Service Opportunities Resume Examples & Samples

2 years of technical post secondary experience
5+ years of experience in a mechanical, electrical, or water treatment service capacity
Must have a valid Driver’s License and acceptable Driver’s abstract
Post secondary degree, diploma or trade school certification
Bilingual in French and English is an asset
Water treatment or specialty chemical industry experience; experience in the pulp and paper industry
Experience with RO, UF, DI, Softening and control systems
Practical computer application literacy (including Microsoft Office Suite, MS Visio and ability to learn internal

Technical Service Represenative Resume Examples & Samples

Training - Provides training to customers on the use of products, tools, and technologies. Liaise with PPG's training group and commercial sales organization to ensure customer specific topics are met
Sales Support - Assists in sales growth
For existing customers, successful introduction of new products, tools, and technologies
For potential new customers, involvement in line studies, process review for potential of PPG products and services
For new customers, provides startup support, assist with procedure development and audit of procedures
Technical Development - actively participates with Technical to develop

Engineer, Technical Service Resume Examples & Samples

Provide detailed technical solutions to troubleshoot issues with Copeland products through the following
Size and cross-reference competitive compressors and units with Copeland brand products
Resolve issues through detailed instructions
Provide information for technical inquiries
Handle Wholesaler Warranty Letters
Investigate product issues through the following
Parts analysis
Breakdown analysis

Senior Engineer, Technical Service Resume Examples & Samples

Have adept knowledge about PU products, can be familiar with our main applications in short time (1-2 months), then can start work independently
Provide fast and professional technical service to customers independently. Follow up customer’s complains and issues in fast, efficient and professional manner
Be focus and professional at 1-2 applications, can support other colleagues
Working closely with team, can give guidance to junior colleagues if needed. Support leader’s management work
Develop new products and improve existing polyurethane systems according to customer’s increasing requirements, balance the performance, quality and cost
Collect marketing information, develop new customers, and coordinate closely with sales to achieve sales target
Prepare and keep documentation of all technical activities, finish all works according to quality system requirements
Coordinate closely within internal team to ensure that consistent quality batches are produced in a timely manner

Technical Service Administrator Resume Examples & Samples

The Technical Service Administrator (TSA) for Edwards Critical Care is the interface between the local field and the European technical service organization of Edwards. The TSA organizes all administrative tasks around the repair and recurrent testing of instruments, service contract management, and the coordination of local service providers
Commercial education in office administration, warehouse administration, technical support or similar
Minimum of 3 years experience in a multinational organization
Good knowledge of MS Office applications and general computer literacy
Readiness to understand and follow complex workflows in a technical ERP system like JD Edwards
Experienced in terms of following compliance guidelines
Very good English and German skills in speaking and writing
Demonstrate time management and prioritization skills
Must be self-motivated, goal-oriented with high level of energy
Ability to work in a multicultural environment
Detail-oriented, rigorous

Technical Service Account Manager Resume Examples & Samples

Be a customer facing, on-site technical resource who is responsible for the technical success of DuPont™ enzymes and processing aids in existing and new ethanol accounts
Conduct site surveys of the ethanol fermentation process; develop plant mappings and process reviews, in order to determine the proper protocol for product use
Utilize technology and troubleshooting skills to identify and propose improvements to help improve and optimize customer operations
Assist customers to improve fermentation kinetics resulting in improved fermentation results
Be a technical point of contact to coordinate additional technical resources (biological, engineering, etc) to investigate, find the root cause of problems, develop solutions, and provide recommendations
Possess basic account management skills to allow successful interaction at all levels of plant personnel (operator to plant manager)
Assist customers in new product use and application by providing product information such as application and safety training, design and coordination of product trials, data gathering and analysis, report completion and presentation of results to drive account conversion
Provide on-going product application service to customer accounts
Ensure the highest standards are achieved for our customers in the areas of safety, environmental compliance, process efficiency, and reliability when using our products
Minimum 4 year degree in a biological field of study or an equivalent combination of education and experience in biological/fermentation process systems
Minimum 3 years experience in process operations, trouble shooting, and applications
Must be knowledgeable in the area of fermentation kinetics and performance
Knowledgeable in the use and application of enzymes, antimicrobials, yeast, and other processing aids, utilized within the fuel ethanol industry
Must be an ambitious self starter able to prioritize and manage multiple tasks
Must be effective at interfacing with the customer and working within a sales team environment, to bring technical solutions to meet the needs of the customer
Be able to travel 50% of the time or more to support customer trials and ongoing customer support
Knowledge of Six Sigma, including Green Belt or Black Belt Certification would be a plus but not required
Comfortable in a dynamic environment, able to deal with ambiguity and function autonomously
Experience working with multi-functional teams serving customers
Strong computer skills, with proficiency with Lotus Notes or MS Outlook as well as Excel, Word and PowerPoint and basic statistical analysis, with Minitab experience a plus
Polished written and verbal communication skills (including presentations), both internal and external
Desire candidate with proven success as a team leader and team member able to influence others in decision-making
Desire candidate to be located in mid-western US, but not required
LI-DM1

Client Field Technical Service Senior Analyst Resume Examples & Samples

OS/Software support - Serves as Sr. Tech and Team Lead for the end-user computing environment and team that supports ~2300 PC’s and Laptops running Windows 7 Professional/Enterprise. This includes support for, Golden Image ownership, Windows 7 Enterprise / Professional 32- and 64-bit architecture – Tier 3, Lotus Notes 8.5.3/Outlook 2010
Tier 3, Microsoft Office 2010 – Tier 3, Symantec Endpoint Protection 12, Internet Explorer 11 Application Environment, Microsoft Systems Center Configuration Manager, Data Protection, Group Policy, VPN, Wi-Fi, Altiris
Hardware support – SME, demonstrating familiarity with Optiplex, Latitude, Precision and XPS lines, with understanding of Driver/BIOS Updates, SSD/NVMe, Skylake, GPT, UEFI, Windows 10 Readiness requirements
Asset management – Working with Procurement, DSS and Desktop Engineering Teams, this role will be responsible for coordinating the regular PC/Laptop Hardware Refresh
Liaise with the following: Service Desk and Remote Resolution, Customer IT and end-user community, international DSS Team, Other support towers, including: Desktop Engineering, InfoSec, Wintel/AD

Technical Service Associate Resume Examples & Samples

Supports specified, limited line of technical products using defined problem solving methodology Logs call records and assigns call types
Constructs individual case reference files and updates case management data base / logs
Conducts limited suggestive selling of client service and support line products
Diagnoses end user problems using systematic listening and probing approach
Consults on-line web tool, computerized data base, manuals, circulars or internal resources for information on resolution procedures
Provides information and direction as required for simple problem resolution
Researches problem / case history using computerized data base for relevant product information
Documents case resolution in computerized database
Escalates call(s) to Tier 2 support group via warm transfer for problem resolution in matters of greater complexity
Initiates dispatch procedure for hardware pickup / shipment as appropriate for limited product line
Performs outbound follow up on existing cases as appropriate
Sets new case files as required
Review client information / knowledge updates regularly to remain current with products
Is required to remain current on new developments and changes through ongoing circular, e-mail, manual review; attends training updates as required by industry certifications or company / client requirement
Education/Knowledge: Minimum High School Diploma or GED required
Familiarity with personal computers, peripherals, operating systems, software, and computer terminology
Experience / Skill: Minimum of 1 year of customer service. Strong verbal and written communication skills
Experience with the use of telephony system’s a plus. Required to type 25 wpm

ICP Technical Service Resume Examples & Samples

Provide troubleshooting assistance to Direct Sales and Independent Distribution customers via phone, electronic communication and job site visits in assigned territory
Develop training materials to present at technical meetings and distributor/dealer events
Negotiate and process all open disputed warranty claims on a regular basis for distributor and Independent Distribution
Support and implement corporate policies and objectives including ethics, ACE programs and other quality initiatives
Experience in a position requiring technical presentations
Proven examples of demonstrating strong written and verbal communication skills
Willing to travel frequently and sometimes on short notice in support customer needs

Technical Service Leader Resume Examples & Samples

Provide subject matter expertise across the Wi-Fi or Data Centre & Cloud or Unified communication & collaboration product suite, business pricing and specific account requirements being implemented
Responsible for the onboarding service incubation for the Wi-Fi or Data Centre & Cloud or Unified communication & collaboration(UCC) managed services and products
Lead the identification, definition, planning and roll-out of the implementation of the managed as-a-service new product onboarding process for Wi-Fi or Data Centre & Cloud or Unified communication
Ensure the successful implementation of Wi-Fi or Data Centre & Cloud orUnified communication & collaboration(UCC) products and services based on contractual agreement, mitigating and minimizing risks in customer impact
Experience in, and knowledge of Wi-Fi or Data Centre & Cloud or Unified communication & collaboration(UCC) technical solutions in a customer facing environment
A solid understanding of the Wi-Fi orData Centre & Cloud or Unified communication & collaboration (UCC) technologies and networking, and a proven track record of implementing process solutions in a managed services environment

Engineer, Technical Service Resume Examples & Samples

Responsible for the activities in the lab under minimal supervision
Deliver requested results from application lab, organize and schedule activities to achieve objectives accordingly. Keep material cost on low level
Show responsibility for the lab equipment being used, take care to minimize maintenance cost by good housekeeping and appropriate cleaning procedures
Review instruction manuals, test procedures and keep them up-dated. Check calibration record on regular base
Use of established working or testing procedures, if difficulties occur be able to make modifications to established procedures
Carry out lab work and problem solving for market support issues
Test and benchmark customer samples, supplier or competitor products. Setting up new application tests for new segments
Contact to Ludwigshafen Lab technicians, align test methods and data interpretation. Maintain work place in good condition and meet BASF Safety, Health and Environment requirements
Ensure consistent and good quality of work and documentation. Comply with official quality certifications e.g. ISO standards
Thrive for continuous improvement and eevelop new formulations for experimental products

Engineer, Technical Service Resume Examples & Samples

The position is responsible for proactively serving the customer with a standard of excellence. This includes all aspects of service support, auto and manual set point verification, monthly and weekly reports and any other service support as required by Emerson Retail Solutions
This position will totally support, license, provision, Site Manager. This will include coordinating with IT, troubleshooting problems, mass loading information, performing firmware updates, global / mass changes, creating graphical screens, designing and implementing screens / macros to increase efficiency of triage and related PSC tasks, on-boarding new customers for the SM related tasks, preparing and updating SM training, maintaining backlog of change requests, bugs, etc. Answer all inquiry from both internal and external customers with the highest level of quality and service. Maintain a log sheet of calls, emails, work orders and any transaction for proper reporting and review on time
This position will help solve other software issues for PSC related to other diagnostic tools, intranet updates, database tools, MSS-R, and to design and prepare reports in OBIEE

Technical Service & Development Engineer Resume Examples & Samples

Master degree in Engineer or Chemistry
Has good written and oral communication skills in Arabic and English. Any other language is an asset
Is problem solving and creative
Is able to work well independently as well as in team
Demonstrated ability to build customer relationships and trust
Has minimum 5 years technical expertise in the construction industry business, in Middle East, ideally in Commercial Glazing & Façade segment
Has practical experience with production or construction sites as well as with consultancy and architect firms
Has a good understanding of construction life cycle project, including involved parties & decision making process
Is willing to travel 50% of his time
Location : Dubai (UAE)

Technical Service & Development Manager Resume Examples & Samples

Support of architects and/or consultants in the design and specification phase
Onsite support of key (curtain wall) fabricators
Onsite support of applicators at project locations during the construction phase
Technical Support and training of channel partners within territory
Coordinate project services (substrate testing, drawing reviews, warranties) for projects within territory
As construction specifications and products are very regional, this role will work with global colleagues to ensure the needs of this “Glocal” market is met
An important aspect of this role is to engage and actively participate in industry associations and regulatory bodies to drive thought leadership and visibly maintain DPS market leadership
Translate customers’ unmet needs to innovation opportunities and see through to commercialization
Bachelor’s degree in a technical field
5 + years relevant industry experience
This role supports a regional territory (Mid West) and requires approximately 50% travel
Bachelor’s degree in field of construction including architecture, construction management, structural engineering, building science or mechanical engineering
2+ years experience in the commercial façade market with knowledge of Curtain Wall fabrication and installation
2+ years experience in construction specification process

Technical Service Field Service Engineer Resume Examples & Samples

Provides onsite technical product services including install, service, and repair equipment to customer/sales group
Provides installation and maintenance support to sales team and customers
Provides support and problem resolution for sales, customers, and field service team
Ensures that installation, training, and other work necessary is completed in time
Identifies problem and recommends resolution on existing products
Conducts new product evaluations
Documents and reports on field activities as well as incorporate and promote process improvements
Participates in generation of technical bulletins and basic operations and service procedures
Works with field service representatives, sales representatives, clinical specialists and customers to improve field service
Provides initial and ongoing sales, service, and customer training
Coordinates important customer startups, technical documentation and training
Degree in Engineering (Electronics, Industrial, Biomedical) or experienced technical field service engineer in medical environment without a degree
Fluency and autonomy in written and oral English language
Willing to travel extensively
Interest in new technologies

Technical Service Executive Resume Examples & Samples

Flexibility of shifts between 08:00 – 20:00 over 7 days
Enhanced communication skills
Persuasion and influencing skills to deliver against objectives
Ability to work under pressure & use own initiative when problem solving
Confident and resilient to deal with challenges from customers and internal stakeholders
Mature outlook and self-confident with the ability to be a team player
Takes ownership of their own actions and personal development
Always professional and demonstrates respect towards others at all times
Have desire to learn and improve knowledge

Technical Service Executive Resume Examples & Samples

Provide fast and reliable customer service in terms of quotations, product, specifications and application advice
Conduct and report regular site visits to oversee production and application activities and assist with technical advice and problem analysis as required
Accurately report and investigate, with TSD support as required, all customer complaints. Liaise and coordinate between the customer and the Hempel branch to ensure efficient resolution of the complaint to the customer’s satisfaction
Record and report feedback on product applications and performance data as input to New Product Development
Where necessary, assist the Head of Technical Department and Sales Representatives with sales support and assistance with the introduction of new and specialist coatings and project submittals
As appropriate, coordinate customer site application trials and demonstrations in order to secure new business opportunities
Monthly reporting to the Group and Region
Uphold the company's Quality Policy and image of "Quality and Service" – throughout the world
University degree/ relevant in Engineering
Paint Technology certifications of certain levels
5 years’ experience from similar industry, preferably chemicals or coatings industry

Senior Engineer, Technical Service Resume Examples & Samples

Show responsibility for the lab equipment being used, take care to minimize maintenance cost by good housekeeping and appropriate cleaning procedures. Review instruction manuals, test procedures and keep them up-dated. Check calibration record on regular base
Use of established working or testing procedures, if difficulties occur be able to make modifications to established procedures. Carry out lab work and problem solving for market support issues
Test and benchmark customer samples, supplier or competitor products. Test given grades in guiding formulations, adjust guiding formulations to customer specific needs and requirements. Setting up new application tests for new segments
Prepare promotion materials for sales, NBD or distributors. Communicate frequently with team members and TS manager- TSR job update and seek for feedback
Maintain work place in good condition and meet BASF Safety, Health and Environment requirements

Engineer, Technical Service Resume Examples & Samples

Deliver requested results from application lab, organize and schedule activities to achieve objectives accordingly
Show responsibility for the lab equipment being used, take care to minimize maintenance cost by good housekeeping and appropriate cleaning procedures. Review intruction manuals, test procedures and keep them up-dated. Check calibration record on regular base
Test and benchmark customer samples, supplier or competitor products. Test given grades in guiding formulations, adjust guiding formulations to customer specific needs and requirements
Setting up new application tests for new segments. Prepare promotion materials for sales, NBD or distributors
Communicate frequently with team members and TS manager- TSR job update and seek for feedback
Thrive for continuous improvement. Develop new formulations for experimental products

Technical Service & Development Resume Examples & Samples

Identifying geographic growth opportunities
Serve as peer coach and provides constructive advice on projects within the team. Use skills and competencies to increase productivity of self and others
Communicate and appropriately document work in the form of internal reports/ presentations, technology manuals, knowledge management resources, external reports, and patents when appropriate
Attends appropriate industry conferences and contributes data and input for papers and presentations
Assume significant customer account responsibilities across multiple customers
Fluency in English, written and spoken as the company language
Excellent verbal and written communication skills. Ability to utilize internal and external network and understanding of multiple technologies to build partnerships with customers and co-suppliers for business growth and solving complex problems
Recognized internally and externally for technical expertise

Technical Service & Development Elastomers Resume Examples & Samples

Master or PhD Degree in Polymer Science/Plastic Process/Materials Science or related disciplines with at least 5 years in relevant industry
Technical background and previous experience in thermoplastic elastomers, plastic/rubber compounding, polymer processing including polymer extrusion and injection molding
Strong written and verbal communication skills both in English and Japanese
A good team player with ability to collaborate with others
Experience in wide variety of elastomeric material characterization is a plus
Value creation by developing new applications and expanding customer base, and drive projects for accelerated growth
Generate quality technical reports, documentation - a key tool to manage key learning and generate intellectual assets

Technical Service Resite Engineer Resume Examples & Samples

Ability to lead a cross functional team engaging the customer on composite and adhesive/primer qualifications for equivalency
Ability to establish good working relationships with aerospace staff at all levels of the organization
Experience working with customers including: problem solving, technical presentations, project management, relationship building and technical conflict resolution
Must set high quality standards and have a strong sense of urgency (action oriented). Takes initiative in solving complex technical and process problems
Good organization skills, ability to learn and manage multiple projects and
Basic to intermediate understanding of the composite industry, including resin families, fibers, test methods and statistics
Attention to detail required while compiling complex sampling plans, Statements of Work and Qualification Reports
Basic understanding of statistical analysis. Prefer Greenbelt or Blackbelt trained
Good understanding of mechanical test methods and interpretation of results
Basic understanding of analytical test methods
Understanding of product and process capabilities issues with products in customer applications
Basic knowledge of Aerospace products and their applications preferred
Ability to display and develop project management skills
Requires Bachelor's degree in related science or engineering field

Technical Service & Field Remediation Specialist Resume Examples & Samples

Excellent judgment, communication, and customer relations skills are mandatory for this position
Require minimum five years customer support experience
Process and procedure driven is required
Field remediation process knowledge
Background in Special Hazards Fire Suppression design, installation and service is desired but not necessary for this position
Proficient in MS Office suite of software
Multi Lingual skills are beneficial but not required

S&P Service Operation Technical Service Executive Resume Examples & Samples

Good communication skill in both Korean and English
Basic understanding of automobile aftersales business
Excellent MS office skill, and Knowledge of computer hardware and software

Technical Service Represetative Resume Examples & Samples

Degree in Science or Engineering
Experience in training and demonstrating product applications to end customers
Experience in quality systems management, supplier management and/or customer support
Excellent inter-personal skills with demonstrated success working with cross-functional teams, including internal and external stakeholders at all levels
Good written and presentation skills, hands on, effectively bilingual
3 to 5 years of relevant experience, preferably from the automotive or architectural industry
Basic or advanced Solar Control Film Specialist Accreditation by IWFA or
Basic Automotive Film Specialist Accreditation by IWFA or
Basic Safety & Security Film Specialist Accreditation by IWFA

Technical Service Associate Resume Examples & Samples

Communicate with customers and CRL representatives regarding Endoscan V and other software programs
Assist the IT department in software validation of Endoscan V and other software programs
Responsible for assisting with product returns and customer complaints
Perform routine contract testing for customers
Perform LAL testing for special studies as assigned encompassing a full range of LAL techniques, gel-clot, kinetic, endpoint and PTS
May assist with customer training
Perform IQ, OQ, PQ of equipment such as Tecan, Biotek, PTS and maintains appropriate documents
Prepare and stock supplies associated with duties
Interact with customers via phone and email to assign RGA/tracking numbers for equipment returned to Technical Service for calibration/repair
Receive PTS/MCS readers returned for calibration or repair and complete incoming paperwork, forward readers to PTS /MCS calibration department, prepare readers to be returned to customers
Load proper software, run, final checks for performance, and complete paperwork for customer service to process reader returns
Assist in maintaining paperwork for other items such as plate readers, calibration plates, and thermal calibrators while they are being repaired/calibrated and prepare paperwork for return to customer
Perform incoming testing/set up for microplate readers and printers
May perform or assist in the following
LAL testing of contract, in-process, and finished products
RSE/CSE ratio determinations and certification
Training of other personnel, sales reps, and customers
Operation of kinetic LAL analysis systems
PTS release testing
Responsible for proficiency in all SOPs in areas of responsibility
Responsible for documentation as required by company policy, cGMP and FDA
Responsible for proper cleaning and maintenance of the Technical Service laboratory and associated equipment and adherence to established safety procedures
Experience:3 years related experience, 2 years in LAL laboratory preferred
Other: Advanced computer and math literacy required. Specific in-house training will be provided and maintained on the employee training record

Technical Service Account Manager Resume Examples & Samples

LI-BG1
Minimum 3 years’ experience in process operations, trouble shooting, and applications
Must be an ambitious self-starter able to prioritize and manage multiple tasks

Technical Service Publications Intern Resume Examples & Samples

Developing, writing and editing Powersports Vehicle Service Manuals and other publications to meet the Dealer needs and to support corporate goals for quality, growth and global capability
Gathering information for writing assignments from Engineering, Service and other sources as applicable
Editing, standardizing or making changes as needed to material provided by others
Be a key contributor to our model year 2018 Service Manuals by updating many manuals with text, graphics and formatting changes using Arbortext
Develop dealer communications such as Team Tips and newsletter articles
Embrace LEAN principles by documenting processes and recommending improvements

Technical Service Technician Resume Examples & Samples

Provides support to Oronite Technical Service Team including scheduling of blends and tests using Chevron blending facility, also conduct quality control analysis for Lube Oil Blending (LOB)
Management of data generated, and communicating to customer by Email and posted in Lotus Notes
Works with all product line engineers and technicians to design and execute blend studies, identify and overcome potential obstacles to the study, frequently update customer with progress
Minimum of three years industry experience
Demonstrates high level skills in Microsoft applications, especially with creating and managing Excel spreadsheets
Ability to process a high volume of work requests with minimal supervision
Ability to communicate effectively to global stakeholders
Demonstrates time management and organization skills
Ability to solve problems and troubleshoot issues
Excellent safe work history / strong safe work ethic
Ability to perform detail oriented, mistake-free work with minimal supervision
Excellent teamwork skills – flexibility to support other technicians with shared work
B.S. in Chemistry, Biology, Engineering, or Automotive disciplines preferred
Lab experience in the oil industry
Background in automotive engineering, chemistry and/or mechanical engineering
Demonstrates knowledge of CELTIS software
Familiar with lubrication theories and concepts

Technical Service Operative Resume Examples & Samples

Carry out routine maintenance activities as and when requested
Work safely and efficiently in industrial plant areas
Participate in evolving site safety systems and procedures
Reporting of all equipment defects
Work in safe manner and instil safe working best practice on others
Able to prioritise and manage own workload
Follow processes & procedures
Meet standards set to contract specification
Be able to carry out a variety of duties to include: plumbing, carpentry, painting, plastering, general maintenance etc
Assist where and when required with grounds and snow clearance
Maybe asked to cover shifts and holiday’s if needed
Support the winter weather clearance requirements
Supporting the contingency plans for the service delivery
Help maintain accurate maintenance records and plant history
Undertake training as required
Must have carpentry, plumbing, electrical and fabric experience
Ability to accept instructions and implement with minimal supervision
Be proactive
Versatility
Experience/knowledge of general site activities
Experience of healthcare environment - desirable

Technical Service & Development Engineer Resume Examples & Samples

Minimum 3-year experience in plastic fabrication field and active customer interaction
Broad knowledge of plastic fabrication and polymer science will be preferred, Polyolefins film fabrication experiences will be valuable
Fluent in English with second European language will be a plus
Frequent traveling is necessary
Initiative; Innovation; Interpersonal Effectiveness; Learning; Teamwork; Value Creation

Technical Service & Development Engineer Resume Examples & Samples

To live the safety standards, code of conduct and ethic principles of the Dow Chemical Co and ensure that the development work is carried out using the highest standards in terms of sustainable development
To complete development work using the Scientific Method, carry out bibliographies, formulate technical hypothesis, develop test plans, carry experiments and provide conclusions and recommendations
To identify and understand the end use application needs, working closely with the sales and marketing functions and with the rest of their technical support teams
To interface with technical and commercial teams and counter parties within the customer's organization. To translate identified needs into product and application development opportunities. To establish and maintain sound relationships with counter parties
To develop and implement new products, applications and technologies
To document experiment findings in Data Lab book and in CRI reports for technical developments
To protect innovation by using the appropriate Intellectual Property tool such as writing invention concept disclosures
To charter new projects with clear descriptions of the project scope, the timeline for project milestones and the assessment of the value of the opportunity
To assess competitive products and identify emerging competitive technology threats
Profile : Master Level in Plastics transformation, Material Sciences or Polymer technology
Language Skills: Fluent in English and other European languages is a plus
Flexibility : Travelling within EMEA region up to 30 %
Skills: Independent, Creative, Curious, Good interpersonal skills

Associate Technical Service & Development Manager Resume Examples & Samples

Effectively implements new technologies, products, or applications to address technology needs for the Dow Water & Process Solutions business
Develops new approaches and solutions to problems by considering issues from different points of view
Manages secrecy agreements and joint development agreements to protect Dow technology for specific projects
Communicate and appropriately document work in the form of internal reports/Report of Calls/presentations, technology manuals, knowledge management resources, external reports, and patents when appropriate
Partners with Product Stewards to identify and address regulatory constraints and requirements for implementation of product strategies through in-depth knowledge of applications
Manages the technical projects for a business within a geography. Translates competitive knowledge into useful insights for internal stakeholders and works closely with marketing to proactively lead effort to identify new high-value opportunity spaces with internal and external stakeholders
Understand and follow appropriate Environment Health & Safety standards, policies and procedures applicable to their job. Lead by example in the area of safety behaviors by promoting safe work habits
Mentor junior level scientists and technologists
B.S. Chemical Engineering or Chemistry graduate
Demonstrated ability to effectively implement new technologies, products or applications to address technology needs for the business
Prior experience in research or commercial in Chemical Industries
Ability to successfully partner with team members and stakeholders (sales, marketing, Technical Service & Development, Research & Development, regulatory, product stewards, etc.) from multiple backgrounds
Excellent verbal and written communication skills. Networks within Dow and the industry to position Dow as technology leader and achieve business results
Has contributed to Dow's profile through numerous publications and contributions to conferences and customer seminars
Strong knowledge of material creation process, raw material/product registration process, industry Environment Health & Safety requirements

Client Field Technical Service Analyst Resume Examples & Samples

Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations
When required – provides onsite shadowing to Program Field Service Team
Basic installation and maintenance of technical products

Technical Service Associate Resume Examples & Samples

High School diploma or Equivalent
2+ years of HVAC field technician experience
Strong customer orientation, communication skills and ability to function as a member of a team
Organization, attention to detail, and an overall sense of urgency and ownership
Strong computer, keyboarding and phone skills
Experience with Microsoft Word, Excel, Access, or Outlook
A positive attitude and mindset to achieve individual and departmental goals
Knowledge of fuel combustion, heat exchange/transfer, fluid transfer, fresh air and exhaust systems
Direct experience in domestic hot water systems, hydronic heating system, solar thermal system, or other space heating system
HVACR experience or other mechanical experience with system piping and venting, combustion, natural gas or oil burner experience

Technical Service Admin Resume Examples & Samples

Familiar with Microsoft Office, ERP System and other applications programs
Able to work in a dynamic environment with 24 / 7 contact / availability
Willing to travel and work non-standard work hours if required

Client Field Technical Service Analyst Resume Examples & Samples

Hardware break/fix
Ticket tracking, with full documentation of all work performed
Ability to interact with different Academic Departments and end-users at all knowledge levels
Travel in and around the Boston/Cambridge area; must be able to carry various laptops and/or peripherals

Client Field Technical Service Senior Associate Resume Examples & Samples

Provide customer service to a large end user base onsite at customer’s location in regards to computing functionality, questions, diagnostics, assistance and consultations in one on one or group situations via in person, phone, email and video conferences, etc
Desktop, Laptop, printer and attached peripherals installation & maintenance including hardware, software and consumables
Maintains and optimizes desktop /notebook configurations at customer sites
Performs system upgrades and advance deployment
Ticket and workload management utilizing customer provided ticketing system - Asset management tracking and documentation
Computer peripheral and software inventory
May receive calls after normal business hours. 24x7 On-call rotation in some locations
Performs Smart Hands assistance on servers, network and infrastructure equipment
Works independently with attention to details, processes and procedures
Skilled specialist who completes tasks in resourceful and effective ways
Works on assignments requiring considerable good judgment and initiative; understands implications of work and makes recommendations for solutions

Technical Service Intern Resume Examples & Samples

Working in a safe manner and driving towards Zero Incident Culture internally and externally
Developing a general understanding of our product line, industry test methods and PSA processes and related equipment
Generating, maintaining, and organizing technical documents and literature pertaining to product use and performance
Supporting technical services representatives in order to resolve our customers’ technical issues and questions
Representing Ashland within key industry associations and trade organizations
Conducting general laboratory tests QC tests relevant to the PSA industry
Candidates must be working towards a degree in chemistry, chemical engineering, or related discipline with 2 years of coursework completed
“Hands-on” candidates who have completed undergraduate lab courses and/or undergraduate research are preferred
Candidates should have excellent communication and problem solving skills
0 GPA or higher is preferred
Proficient computer skills in Excel, Word, and PowerPoint are required
Candidates should have the ability to master new skills quickly
Good interpersonal skills and ability to work with a team
Candidates should have the ability to work independently with minimal supervision
Candidates must be committed to work safely
Candidates should have access to their own means of transportation during their internship

Technical Service Enginee Resume Examples & Samples

Principal accountabilities
Responsible for the operation of in house casting machines at ATC including EHS, daily maintence, samples preparation & samples testing etc
Responsible for technical inquires to sales/ marketing/ customers and provide on-site technical support and line trial when needed
Responsible to visit customer site on start- up training, demonstration, trouble shooting, QC inspection and sample validation trials. Capable and comfortable to make instant technical decision independently
Support sales and marketing in closing growth projects
Support technical verification for claims and complaints
Assist in the preparation on application information for all case studies, seminars and exhibitions
Key deliverables and measurement
No. of new opportunity target supported with total sales revenue
Prompt technical supports delivered to customers
No. of case studies, technical seminars and exhibitions participated
Knowledge, experience and skills required
B.S in chemical engineering, engineering, chemistry or related field
Minimum 2 years working experience in technical service, research & development or production with chemical and/or engineering multinational company
Basic English verbal and written communication skills
Capability to handle confidential information in a very dynamic

Technical Service Expert Resume Examples & Samples

Provide professional phone technical support to our customers
Resolving technical issues to our customer’s satisfaction
Must be able to address potentially negative customer product issues in a professional and positive manner with the end result being customer satisfaction
Demonstrated skills in problem solving of complex mechanical and electrical systems
Ability to use tools and instrumentation to conduct field product testing including appropriate follow-up
Knowledge of vehicle accessories and subsystems installation & commissioning of new equipment
Must be able to facilitate plan of action to resolve customer issues
Willingness to travel to customer locations to gather data, perform basic technical training, and trouble shooting
Demonstrated ability to develop basic training materials and conduct training classes
Ability to create detailed test and trip reports for sales, engineering, service after each equipment trial period
Exhibit willingness for additional training and education
Manage changes to demo equipment prepare readiness in between demo periods
In general, this individual must have a strong mechanical aptitude. Formal training and mechanical skills are essential
Minimum of Five (5) years experience in a technical service or field support
Demonstrated ability to operate computer software systems such as MS Office, Ariba, field service software and SAP
Must possess strong communication skills, both oral and written
Should be capable of reading technical drawings, technical manuals, and interpretation of technical data
Experience with Ground support equipment, industrial vehicles
Possess a hands on Mechanical Aptitude, Good Problem Solving, Be a proven “self starter.”
Conduct his or her self in a professional manner in all activities, Action Oriented, Business Acumen, Customer Focus, Functional/Technical Skills, Integrity and Trust, Learning on the Fly, Listening, Problem Solving, Technical Learning

PU Specialist Technical Service Resume Examples & Samples

Be the customer’s technical advisor and contact within our company
Train customers how to process polyurethane systems safely and effectively
Blend one gallon to tote sized samples for trials
Develop project/trial plans including objectives, detailed actions, milestones and resource management
Run in-house trials on high pressure foam machines
Conduct and document customer projects/trials
Document the customer’s baseline process for use in development and troubleshooting
Trouble shoot material and process problems at the customer
Adjust formulations to meet a customer’s new requirements
Assist Account managers in developing and executing account strategies
Assist Development Chemists in developing new products by providing first-hand accounts of the customer’s process and material requirements as well as being the voice of the customer in development planning
Operate and maintain assigned process and lab equipment
Conduct all trials and activities in accordance with Huntsman’s Environmental, Health and Safety policies
Provide back-up assistance to other Tech. Service Engineers on our team
Be a vital, active member of the Technical team
BA/BS in Chemistry, Chemical Engineering, or Polymer Science preferred but equivalent work experience accepted
3 years of experience working with polyurethane foams and/or composite systems
Desire to work with customers on a technical basis and develop a good working relationship
Good working knowledge of molded foam process equipment
Ability to formulate flexible polyurethane foam systems
Willingness to travel up to 30% of your time
Working knowledge of computer programs for e-mail, word processing, spreadsheets, presentations and project management

Technical Service & Development Engineer Resume Examples & Samples

Identifying and understanding the end use application needs
Identifying project opportunities, based on customer and market needs
Developing and implementing new products, applications and fabrication technologies
Development projects to resolve critical quality issues
Developing an understanding the competitive position
Supporting existing business

Technical Service Associate Resume Examples & Samples

Provision of technical training to sales professionals, customer service, distributors and end-users
Resolution of product quality issues and provide responses
Completion of product field evaluations or product trials
Completion of technical evaluation of new or existing products and competitive products
Submission of ideas for novel applications for existing products and/or replication of successful novel applications in existing or adjacent markets
Understanding relevant standards, guidelines or regulations and assist with compliance to those standards
Acting as a conduit for voice of customer (VOC) or voice of market (VOM)
Direct support for the sales team as required to key customers
Inter-state travel as required

Technical Service Operative Resume Examples & Samples

‘C‘ class manual vehicle licence
Mine site experience
Experience/ knowledge of percussive drilling consumables (drill and blast consumables)
Able to work autonomously & in a team environment
Competent in Microsoft Office
IT Ticket is beneficial
Receipt, Dispatch, Stock Control and Packaging skills
First Aid certificate
Safety oriented with attention to detail
Self-disciplined

Technical Service Center Specialist Resume Examples & Samples

Good knowledge of following applications: CWT Portal, CWT Portrait, CWT Resolve, CWT Itinerary, Harp, Service Now
Familiarity with reservation tools (GDS): Sabre, Amadeus
Good English, oral and written

Technical Service Representatitve Resume Examples & Samples

Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans
Provide technical support to customers; identifying and resolving customer pain points, escalating as required
Execute required chemistry tests, log and report data, and maintain product inventories at assigned customer accounts
Install, calibrate and maintain chemical feed equipment and process monitoring equipment at assigned customer accounts
Possible travel within assigned sales territory 25%
25% overnight travel required to support assigned customer accounts
Associate's Degree or Trade School Certification
Years of successful technical service or field sales support experience
Practical computer application literacy (including Microsoft Office Suite, and ability to learn internal business systems)
Prior experience that demonstrates a strong work ethic and ability to multi-task

Technical Service Lead-ts / SCI Required Resume Examples & Samples

8-10 years of related experience supporting military operations
Ability to create, update and validate network and system drawings
Ability to assist in administration of COMSEC material

Technical Service Resume Examples & Samples

Manage customer education programs through implementation of strategy, delivery of objectives and execution of logistics while effectively working with stakeholders
Ensure consistency in Boston Scientific branding guidelines
Develop and maintain strong relationships with key customers, internal and external
Communicate proactively to all levels of management and all stakeholders
Define, track and maintain budgets while ensuring cost saving measures, understand implications on general business management
Evaluate program impact, reassess objectives and outcomes, and plan for continuous improvement
Keep abreast of industry standards and trends as related to responsibility and ensure compliance to governing agency guidelines
Create a professional development plan with the partnership of direct supervisor
Ensures awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments of Boston Scientific

Technical Service Expert Resume Examples & Samples

Ability to use tools and instrumentation to conduct field product testing
Knowledge of vehicle accessories and subsystems installation
Ability to create detailed test and trip reports
Demonstrated ability to operate computer software systems such as MS Office and SAP Software
Experience with Golf cars, recreation vehicles, industrial vehicles or similar vehicles would also be a plus

Technical Service Center Manager Resume Examples & Samples

Manage daily workflows, ensure your team manages tickets in accordance with VTSC policies and procedures, and certifying that Technicians are adhering to productivity standards and meeting service-level objectives on key metrics
Resolve escalations by customers and work closely with them to assure continued quality of service
Monitor, troubleshoot, and resolve network and vendor-related problems
Maintain the highest level of service for all customers, both internal and external
Document and develop processes and procedures to streamline work activity within the VTSC, continuously striving for process improvement
Define goals for staff and provide regular coaching, feedback, and training
Partner with other departments to ensure staff has the adequate tools and training to do their jobs
Audit tickets, validating problems are handled correctly and in a timely manner
Facilitate special projects in areas involving training; new tools, workflows, and processes; and Vantiv's internal knowledge base
5+ years of Customer Support Service Delivery and IT experience managing a 24/7 team, including a minimum of 3 years in a direct management role
Ability to build, lead, manage, and motivate teams and projects in a dynamic environment
Demonstrated management according to key performance indicators and externally driven customer satisfaction measures
Flexibility to work across shifts as needed
Familiarity with data networking and carrier telephony experience with basic internet routing concepts and practices
Familiarity in Payment Processing
Depth of understanding of common troubleshooting procedures
Experience in wide area network operations or other internet environment
Experience in call center environment / NOC environment a plus
Bachelor's degree in Computer Science, Information Systems, or Business Management preferred
A demonstrated positive attitude and ability to effectively address customer demands
Proven experience in transforming teams to knowledge centers
Very strong customer centric orientation
ITIL certification desired
Strong judgment, oral and written communication skills
An ability to drive decisions through consensus, influence change, and effectively resolve conflicts

Technical Service Drivers Resume Examples & Samples

Ensures Health and Safety is the number one goal by following policies, processes, and acting in a safe manner at all time
Waste pick up from customer locations utilizing vans and tankers
Drivers are responsible for loading and offloading their load
Ability to travel overnight up to 50% of the time
Available to work Household Hazardous Waste events as needed
Maintain daily logs, time sheets, expense reports, dispatch and trip reports as well as vehicle inspection reports
Must have a Class A CDL with Hazmat & Tanker Endorsements
Ability to use a mobile computer

Technical Service Expert Resume Examples & Samples

Responsible for the technical service support of Jacobsen products
Assist dealers/distributors and end users in troubleshooting and diagnosing product problems via phone, fax, or e-mail requests
Work with Engineering, Manufacturing, Quality Control, etc. to determine potential solutions for product problems
Assist Engineering by determining end user locations for testing field product modifications
Represent the Product/Technical Support Team on the warranty resolution group
Act as primary liaison for specific product line issues as assigned, including providing feedback to product management, engineering, warranty and quality for root cause analysis
Develop Service Bulletins and Product Information bulletins for assigned products
Review dealer requests for authorization for major warranty repairs
Responsible for inspection of warranty returns when requested by Warranty Returns Administrator
Cross communicate with other Product/Technical Support personnel regarding current status of product issues
Responsible for entering field problem reports into the Early Warning System
Conduct product training as required for dealers and customers
Oversees product training video filming, which may include on camera training, voice over, or other duties, when required. Ensures technical content is accurate and appropriate
Audits service manuals as required to ensure content is current and accurate
Develops and compiles suggested parts requirements for new products as they are developed and send to engineering and product management for use
Validate tournament support and national account product prior to delivery to ensure product is functioning correctly
Perform other duties, which may be assigned
Minimum of 5 years experience in design or service engineering in related industry
Experience with mobile hydraulics is required
Experience with automotive-type electrical systems required
Experience with Oracle, Team Center, or other web based processes preferred
Experience with Microsoft Office Suite required

Technical Service Representave Resume Examples & Samples

Managing the product support relationship, relating to all product quality and technical support issues, with specific assigned CMG account customers. Responsible for the application of Technical Services policies, procedures and standards and managing the provision of technical and pre-service support
Supporting the “find-it” triage leg of the As Delivered and Field Quality initiatives. Working very closely with the IPSD factory quality and Services and Customer Support (SCS) team. Raising CPI issues as determined by CMG field quality. You will be an active Greenbelt on CPI “fix-it” teams which includes, gathering and validating quality/product support opportunities and raising issues and managing failed parts returns process, etc
Working with CMG setting standards and improvement action completions to meet continuous improvement and satisfaction targets. Attending and providing updates on ADQ and CPI issues with CMG. You will also attend Distributor/CMG technical service/warranty review meetings, driving action plans
Playing an active role in achieving agreed CMG quality and reliability targets and delivering improvement targets in Customer Satisfaction programmes, both in and out of IPSD / CMG
Acting as a company representative, including advice to service reps on goodwill decisions, which can impact company and product reputation, liability in legal cases, and future sales
Establishing appropriate contacts and working closely with the various engine supply teams within the CAT enterprise, to ensure product quality and technical issues are reported correctly. Ensuring corrective actions are taken and permanent solutions are developed which meet the customer needs and provide feedback on these issues to the CMG’s
Providing people/team management and leadership, setting goals and objectives, required standards of performance and prioritising work programmes
Travels Globally, often at short notice, to address major/critical, quality/technical service/product issues raised by CMG, Dealers or end user’s when requested by CMG’s, often where situations commercially sensitive, have a high impact to product quality reputation or have legal implications. A travel rate of between 20 - 40% may be expected
Educated to degree level within a technical field or equivalent practical technical experience
Experience in a technical services and product support environment
A varied technical background with thorough knowledge of mechanical and electronic diesel or

Technical Service Business Partner Resume Examples & Samples

Delivering technical service in line with strategy for all accounts within all product groups, ensuring TS Functional excellence and customer satisfaction
Develop, implement and/or optimize work processes and systems, including equipment installation and modification, ensuring customers are able to run more efficiently and improve their operations
Ability to identify opportunities to reduce customer operating costs
Hand over PSO/RD&I – any product activity/modification
Maintain good levels of expertise

Technical Service Operator Resume Examples & Samples

Minimum 1-2 years of experience with NOKIA, ERICSSON,
Must have certifications and specific working knowledge with the indicated OEMs,
Substantial experience with LTE Commissioning & Integration techniques will be highly preferred
Substantial experience with LTE and UMTS/WCDMA Basic hardware installation techniques
Strong experience with wireless network system components including LTE eNB BBU, RRU, Router, cabling and power equipment
Ability to troubleshoot Script, eNB/BTS BBU, board issues as well as jumpers, and T1 physical path issues
A demonstrated understanding of multiple client network topologies and associated Radio access network (RAN) and Optical/Microwave Transmission infrastructure
Knowledgeable with Internet Protocol (IP) and Networking
Ample working knowledge of RF wireless technologies and products
Experience integrating and troubleshooting all components of Wireless and Fixed Network A&L system
Proficient with Microsoft Office Suite, MS Windows products and databases. Site Master, PIM and Fiber testing certified, a strong plus

Technical Service Resume Examples & Samples

Work with Sales Development teams to support application development efforts at our customers: provide guidance with polymer material selection and validation, tooling and processing assistance, metal to plastic conversion, as well as product design and simulation support
Play a key role interfacing with R&D and customer accounts: provide market trends to orient product developments and provide marketing support to guarantee business success of new products launched
Support customers in molding trials, interface with R&D labs for material and part evaluations (thermal, mechanical, rheology, microscopy, etc.)
Generate and gather material data to support new applications, coordinate work with internal and externals labs to complete datasets, write technical literature, and participate in marketing activities (seminars, conferences, tech-days, etc.)
Provide technical training both internal and external about polymers, applications and processing
Collaboratively interact and share expertise with the Customer Technical Development community Worldwide
Bachelor degree in Mechanical Engineering/Material Science/Chemical engineering or equivalent gained from past experience working with polymers
Minimum 5 years of experience in a technical role working with polymeric materials in, product design & simulation, application development, and material processing
Experienced in polymer processing technologies: injection molding (mandatory), extrusion and possibly others (coatings, etc.)
Experience with numerical simulation tools (injection molding simulation, FEA) is a plus
Previous experience working with Auto OEM or suppliers is a plus
Strong analytical skills, technically-oriented
Able to work independently and effectively with both external customers and globally based internal team
Ability to travel approximately 50% of the time which may include international travel

Technical Service Associate Resume Examples & Samples

Facilitation / resolution of internal and external customer technical concerns
Ability and aptitude to evaluate complex processes and apply critical-thinking to complete assignments that are complex in nature where judgment and initiative are necessary to resolve problems
Ability and aptitude to determine methods of addressing customer concerns and issues in real-time
Ability to clearly, concisely and accurately convey communications
Ability to work independently and in groups
Ability or aptitude to use various types of databases and other computer software to complete tasks

Technical Service Executive Resume Examples & Samples

Responding to technical enquiries from the Mercedes-Benz Dealer Network relating to Mercedes-Benz Passenger Cars
Assisting the dealer network to resolve complicated technical vehicle issues through customer liaison, overseeing repairs and coordinating further progression with additional departments where required
Ensuring dealers comply with aftersales technical training
Ensuring adherence to dealer standards, and reporting and documenting any concerns appropriately
Preparing dealer contact reports prior to all visits to ensure a transparent flow of information is maintained

Polyol Technical Service Expert Resume Examples & Samples

Serves as primary technical customer interface, responsible for the flow of technical information and technical sales support activities. Provides off-site and on-site consultancy, product and process advise, application troubleshooting and supports quality claim examinations
Tracks the activities of competitors, identifies and understands polyol end use application needs, project opportunities, based on customer and market needs and translates them into product and application development opportunities
Gives input for technical sales support materials (TDS, leaflets, brochures, product advantages etc.)
Supports the competence development of sales staff and polyol development engineers and supports customer via creating technical presentations and holds internal and external trainings
Continuously develops his/her technical knowledge via self-paced learning
Responsible for safe and HSE compliant realization of the project work
MSc degree in chemical engineering, chemistry or equivalent field
Expertise in polyol application and Polyurethane industrial processing knowledge
Excellent verbal and written communication as well as strong presentation and organizational skills. Customer oriented mind-set
Advanced English knowledge

Technical Service Executive Resume Examples & Samples

To assist the Technical Services Manager in ensuring that the requirements of the Site Validation Master Plan are effectively and efficiently implemented
Develop validation protocol, analyse validation data and prepare validation report for review and approval by Technical Services Manager and members of Validation Council
Involved in Validation Council to develop, review and approve qualification rationales, plans, protocols and reports
Responsible for validation activities in Solids packaging & manufacturing; Repacking
Conduct packaging and manufacturing process validation and process understanding activities on new or existing products in accordance with procedures as required
Conduct equipment qualification in accordance with procedures specified/ governed in GSK validation guidelines
Develop validation protocol, collect and evaluate validation data and prepare validation report. Author and review validation documentation (User Requirements Brief / Specification, (URB/URS), Installation / Operational qualification documentation (I/OQ), and Performance Qualification (PQ)) for both large and small scale equipment, new technologies and systems
Execute cleaning validation on defined equipment as and when necessary
Conduct shipping trials exercises at site if and when necessary to support regulatory and process robustness initiatives
Management of all trials exercise at all Value Streams
Conduct self-inspection for Technical Services Department and maintain technical compliance
Technical support (lead and part of a cross functional team) Global Supply products ranging from engineering to technical troubleshooting on new and existing products and troubleshooting in the factory, for manufacturing & packaging related issues
Develop process understanding to facilitate trouble shooting and coaching of technical knowledge to all site staff
Develop technical capability and competency across the production shop floor
Co-ordinate the execution of complex manufacturing campaigns for NPI trails (including scale up) and Global supply development batches, interacting with numerous on-site and above site groups to meet pre-defined requirements
Typically work in a team of technical specialists and non-technical disciplines in a complex matrix environment, across and at various levels in the organization
Assist Technical Services Manager in managing any repacking of products
Highlight to Technical Services Manager on any relevant plant management issues, which may have potential impact on product quality or supply due to validation
Improvement of process capability within Manufacturing and Packaging Value Stream using Lean Sigma and Operational Excellence tools and techniques and identifying / driving / leading continuous improvement projects

Technical Service Dairy Technologist Resume Examples & Samples

Ensure the highest quality of technical support to the customers present in the area assigned to you
Prioritize and execute the projects assigned to you, and ensure the outcome is executed timely and effectively for the whole area assigned
Maintain high focus on your projects to ensure a positive cost / benefit ratio and a healthy pipeline, in order to optimize commercial benefit
Guarantee the highest win rate of the pipeline assigned
Identify new business opportunities for the company, and their execution
Successfully collaborate with the other departments to ensure the smooth running of the Company as a whole, as well as for the technical support to customers

Technical Service Technician Resume Examples & Samples

Understanding & applying safe work practices
Daily service support at our customer’s site
Daily reporting towards respective account manager
Internal reporting towards regional manager
Desire to develop knowledge and technical skills
You successfully ended your study “professional bachelor in chemical” or similar
Safety is important to you
Fluent communication skills in Dutch and English
You have the patience to perform accurate work
You are able to make decisions based on an analytical data processing method
You are flexible, open for traveling and have a driving license B

Technical Service Project Engineer Resume Examples & Samples

Assist franchised dealer technicians and AM Regional Service staff with technical enquires on all current and past models, to discuss and recommend diagnostic routines and strategies to achieve right first time fixes. When appropriate arrange a dealer visit to assist the technician in achieving a robust and speedy solution to the concern, through liaison with the Regional Customer Service engineer
On a daily basis action all Technical Service Requests (TSR) received. Interpret and qualify content. Where necessary contacting the submitting Dealer Technician to review data to enhance understanding
Responsible for the research, creation, development and delivery of training courses for Technical Product Training, for all new car launches. Continually review, update and enhance all current Technical Training Courses to the highest quality
Build excellent working relationships with Engineering, Quality, Design, After Sales Operations and all relevant internal and regional departments to facilitate the development of high quality technical training courses. Be solely responsible for the technical accuracy of content described in all technical training materials, which could have a direct bearing on safety, product warranty &/or legal liability
Through close liaison with the dealer network ensure that all published Man Hour Schedule times are accurate and reasonable. Process request for review forms and make recommendations on any adjustments to the published times. Liaise with Technical Publications to ensure that the Man Hour Schedule is up-dated accordingly
Deliver technical training, when required, to Aston Martin franchised Dealer staff and internal Aston Martin staff members globally from the Company designated training facilities, and, as appropriate, from in-territory locations in all Aston Martin markets Coach Dealer Technicians in best practice diagnostic techniques to encourage a self-help ‘can do’ approach and mind set
Vehicle Quality Interface
Legislation and Certification Interface
Technical Publications Interface
The ideal person will be self-motivated, organised, with a high attention to detail and dedication to consistently producing excellent quality work on time and on budget
Extensive experience of the automotive industry, with proven record of Automotive Manufacturer based training
Extensive servicing, maintenance procedures and diagnostic experience
In-depth understanding of the Automotive and HLS sector
Clear understanding of automotive technical and diagnostic processes
Ability to design exciting, educational and inspirational training courses in a wide range of technical skills, demonstrating enthusiasm and passion for the Aston Martin brand
A full clean driving license
International travel is likely to be required

Technical Service & Development Specialist for Dow Microbial Control Resume Examples & Samples

Supporting our customers with world class technical service, especially in paints & coatings, but also and home & personal care and oil & gas, home & personal care applications
Providing technical advice, sponsoring laboratory work and executing field tests and involve R&D and product development
Management of the local service laboratory
Accelerating growth of Dow Microbial Control's products in its markets, specifically in-can preservation
Ideally PhD degree (MSc will also be considered)
Knowledge in Biological Sciences (most preferably Microbiology), Chemistry (most preferably Organic Chemistry or Biocides)
Industrial experience of 5 years ideally in TS&D or sales
Experience in microbiology or biocides would be preferred
Candidates with different profiles from the paints & coatings or the oil & gas industries would be considered as well
A background in environmental/industrial microbiology, chemical knowledge (e.g. formulations), and/or working knowledge in a relevant market segment would be considered a plus
Good English language skills are a must. German and French isconsidered as an advantage
Available to travel up to a 50% of the time

Technical Service Technician Resume Examples & Samples

Compile and document investigation, repair and test results in paperless device history record and ensure compliance with QSR/ISO requirements
Troubleshoot ZOLL products to the board level failure or mechanical failure to determine root cause of the failure and ensuring all work is completed in accordance with established procedures
Perform mechanical and software upgrades to ZOLL products
Discuss technical problems encountered while testing or troubleshooting with Senior Technician, Group Leader or Supervisor
Train and assist less Senior Technicians
3 – 5 years of experience
Computer literate, familiar with Oracle, Camstar and Microsoft Office Suite
Must be able to read and understand SOP’s, work instructions and technical schematics
Must be able to setup and use test equipment including, patient simulators, oscilloscopes, signal generators and other input/output electronic test equipment

Technical Service Administrator Resume Examples & Samples

Review and process warranty claims from distributors in JD Edwards ERP
Implement corrective actions for customer complaints, including; replacement part and product order entry, RGA/RMA processing in JD Edwards ERP
Primary point of contact and administrator for Coordinated Service Accounts.Facilitate prompt order entry, delegation of support amongst team members and service coordination with distributors
Administrator department e-mail communications, answering and delegating responses to team members as needed
Administrate Engineering Test Requests from distributors
Develop and distribute Technical Service Bulletins on product changes as needed
2-year degree required, 4-year is a plus
Excellent communication skills are necessary along with the ability to handle responsibilities independently, analyze situations and react accordingly
Proficiencies with computer applications, including
JD Edwards ERP, or equivalent
IBM Lotus Notes

Technical Service & Development Specialist Resume Examples & Samples

Provide technical solutions
Propose solutions to resolve internal and external technical issues related to the Packaging and Specialty Plastics business
Identify gaps of existing products and technology, and design new products by working closely with global R&D experts
Interface with Customers
Cultivate and maintain customer intimacy by interacting with customers on a regular basis. Work closely with sales counterparts to develop and solidify relationships with customers
Responsibilities include: visit customers, provide technical consultation and troubleshooting advice, coordinate test samples and results, technical presentation and lab results analysis
Minimum Master’s degree in Polymer Science and Engineering, Chemistry, Chemical Engineering or materials science disciplines
Proven track record of customer issue resolving and technical troubleshooting
Fundamental understanding in the general area of polymer science and engineering, e.g. polymer chemistry, polymer physics, polymer processing and rheology, polymer characterization etc
This role requires highly proficient local language. Good English reading, writing and speaking capability is also required
Self motivated, proactive and confident. Possesses customer-oriented mentality. Can-do attitude
Can drive a project from beginning to the end under proposed time frame. Can set timeline and prioritize multiple projects
Strong interpersonal skills. Work comfortably in a team setting. Able to motivate and positively influence team members
Good writing and presentation skills
Travel up to 50% of work time

Technical Service Associate Resume Examples & Samples

2+ years of HVAC field technician experience and/or experience troubleshooting mechanical/electrical products over the phone or in person
Strong computer, keyboarding (minimum 25 WPM) and phone skills
Strong problem solving skills and willingness to take initiative

100

Technical Service Technician Resume Examples & Samples

Compile and record test results and ensures compliance with QSR/ISO requirements
Troubleshoot Zoll products to the board level failure or mechanical failure to determine root cause of the failure and ensuring all work is completed in accordance with established procedures
Discuss technical problems encountered while testing or troubleshooting with Senior Technician, Group Leader or supervisor
Must be able to setup and use test equipment including oscilloscopes, signal generators, and other input/output electronic test equipment
5-3 years experience
Technical School Graduate or equivalent

101

Technical Service Engr Lead Resume Examples & Samples

Experience leading Integration and Test teams,
Experience working with subcontractors and suppliers,
Have a Secret clearance with potential need for TS/SCI clearance
Willing to travel within the United States and internationally
Strong Systems Engineering Lifecycle knowledge,
Experience as an instructor
Experience with engineering estimation
Knowledge or use of Automatic test tools such as Micro focus SILK test or Quick Test Pro an advantage

102

Technical Service Engr Senior Resume Examples & Samples

Experience leading the development of material for Design Reviews and Test Readiness Reviews (TRRs),
Experience with JLCCTC devices
Knowledge of System Design and Requirements development,

103

Technical Service & Development Manager Resume Examples & Samples

Provide supervision and leadership to ANZ TS&D team
Manage team to ensure daily activities consistent with long term objectives. Use project planning tools to set objectives, timelines, costs, milestones and obtain feedback to plan and agreement from relevant parties prior to commencement of work
Establish and maintain effective and credible relationships with key customers and build a strong working relationship with commercial and marketing teams to drive regional business growth
Work closely with Regional Commercial Director, Key Account Managers, Marketing and Technical Director in defining the technical needs/demands of the business and the strategies/plans/actions needed to meet and exceed customer expectations in these areas
Manage resource allocation based on business needs and drive project portfolio development/progress to meet agreed strategies in relevant market segments
Seek and maintain direct contact with selected customers, as agreed with appropriate Commercial and Marketing. Establish professional and technical credibility with customers
Build strong internal network and leverage Dow capabilities in supporting team project progress
Responsible for regional technical project progress in Architectural and Industrial Coatings
Planning, design, implementation, monitoring and modification (as necessary) of strategies/programmes/projects in alignment with above
Conduct performance reviews and manage employee career development plan
Tertiary qualification in Chemistry, Polymer Science or Chemical Engineering with minimum 5 years experience in Research & Development, or customer technical service is preferred
Strong leadership skills. Managerial experience preferred
Experience in Coating Industry will be highly regarded
Good written, oral and presentation skills
Good sense of business acumen is preferable

104

Technical Service Analyst Resume Examples & Samples

Provides timely response to internal and external requests for service assistance
Collects and analyses available data to determine root cause of service issues/opportunities
Identifies underlying causes for defects and communicates next steps to stakeholders
Formulates, implements and facilitates complete resolution of service concern with internal and external customers
Ensures service delivery solutions are compliant with company, regulatory and third party audit standards
Uses root cause and analytical data to communicate trending and service improvement opportunities
Identifies arthropod and other specimens for the business unit branches, regions, divisions, and customers to guide effective control solutions
Maintains current knowledge of best practices in the pest and termite control industry including new trends, regulatory requirements, company service protocols and practices, customer protocols, and pest management technologies
Provide continuing education with regard to changes in regulations, standards, service, techniques and equipment, policy and procedures required to division, region and branch service team members
Works with members of the technical and regulatory teams to develop, implement and improve integrated pest management programs for customers using a composite of techniques which may include physical, chemical, mechanical and biological methods
Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading

105

Technical Service Associate Resume Examples & Samples

Working as part of a dedicated team delivering first class service to dealers and customers
Provide technical support to the North, South and Central American TWS Dealer Network
Assisting the sales team with technical sales including application validation in conjunction with the TWS Applications team
Researching and responding to customer enquiries on parts & warranty
Assist dealers and customers with installation and commissioning of TWS products
Provide detailed application and technical training to dealers and customers
Cooperate with product group engineers and quality team to ensure products are manufactured and delivered to the highest quality standards
Cooperate with product group engineers to develop performance and test criteria for new products and product upgrades
To investigate and resolve customer problems in a timely manner
Travelling throughout North, central and South America to locations of dealers and customers
Carrying out maintenance and servicing on Terex Washing Systems machinery where necessary
1-3 years of service experience on industrial heavy equipment
Travel Required – 50-75%
Must have clean driving record –valid driver’s license and ability to obtain a US passport
Associates/Technical degree
Solid mechanical aptitude with working knowledge of electrical and hydraulic systems and the ability to read and understand schematics and engineering drawings
Excellent written and verbal communication skills required, both in-person and over the phone
Ability and willingness to make decisions with purpose and a strong sense of urgency to resolve equipment failures promptly
Ability to work independently and use available resources to complete tasks with minimal supervision
Must interact well with others in a diverse environment and be a team player
Must be dependable and punctual
Training experience, conducting training seminars and hands-on demonstrations
Good computer experience required, including working knowledge of Microsoft Outlook and Word

106

Team Leader, East China Technical Service Resume Examples & Samples

Provide technical support to business by joint customer call with sales and marketing to discover customer unmet needs, understand customer requirements and define products value propositions. Provide technical recommendations to support sales close new business
Provide technical service to customers. This will include on-site trial service, hands-on molding/processing support, technical consultation, troubleshooting, complaints handling and conducting technical seminars for customers
Lead technical projects through effective design of experiments; coordinate activities within technology, marketing and sales for project planning, milestone and deliverables
Provide training to distributors, customers, sales and marketing staff on products and applications by conducting technical seminars and providing hands-on lab training where necessary
Participate in trade shows / technical conferences to gain insights on market trends and establish/strengthen industry connection. Articulate Eastman product value proposition, communicate technical insights through internal and external technical conference and customer presentation
Coaching for performance and talent development. Responsible for the performance of team member and provide development opportunities for individual contributors. Constantly improve the technical and functional competencies of the team to allow them to stay relevant to industry/market trends and company growth plan
Master or advanced degree in Polymer, Material Science, Plastics Processing/Molding or Mechanical Engineering
Strong background in Plastics/Polymer/Materials processing and application. 5-10 years of relevant experience of Technical Service in engineering plastics industry
Strong customer interface and communication skills in discovering customer needs, translating customer requirements into application specification and conducting seminars and training
Strong communication skill with Business partners (Marketing and sales)
Demonstrate strong leadership in project management, cross function team work and cross-region collaboration. Experience with people management is preferred

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