Tech, Service Resume Samples

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B Koch

Braden

Koch

38252 Aubree Inlet

Dallas

+1 (555) 709 1636

38252 Aubree Inlet

Dallas

Phone

p +1 (555) 709 1636

Experience Experience

Houston, TX

Tech Field Service

Houston, TX

Medhurst-Jacobs

Houston, TX

Tech Field Service

Works with other branch, company, or external service providers/vendors to arrange service and to resolve problems
Performs fire alarm discrepancy repairs for items identified during test and inspections
Responds to emergency service calls as well as participates in normal on-call rotation to provide 24/7 coverage for customers
Performs preventive maintenance and diagnostics on fire alarm systems and components as outlined in the technical support program
Executes the technical support program, test and inspect, as scheduled
Can perform fire alarm inspection and light service repairs with little or no supervision
For integration to their systems

Phoenix, AZ

Service Management Analyst Tech Lounge Expert

Phoenix, AZ

Kohler, Reynolds and Wilkinson

Phoenix, AZ

Service Management Analyst Tech Lounge Expert

Working from a schedule of appointments and also for users who have walked in
Providing dedicated training sessions on both new and existing applications and new Technology
Providing insightful advice, guidance, tips and tricks, and ways to avoid the issue from happening again in future
Explaining throughout the process what is happening and what you are doing to fix the issue
Taking ownership of the issues and seeing them through to completion
Supporting Smartphone Technology (beneficial)
Supporting Microsoft Windows (beneficial)

present

Boston, MA

Senior Field Service Eng Tech

Boston, MA

Kub, Schroeder and Kshlerin

present

Boston, MA

Senior Field Service Eng Tech

present

Use escalation process to inform Manager, Technical Support and Headquarters of unresolved issues as well as suggestions to improve equipment performance
Risk Management: General knowledge of risk management for medical devices a plus
Provide technical expertise for servicing of medical equipment (laser, RF and Ultrasound)
Provide on-site field service including product installation, maintenance, upgrades and repairs
Provide customer, distributor and/or third party training as necessary
Work with 3rd party service consultants for territory coverage of service repairs
Assist with escalated service calls and email from customers, distributors and internal personnel

Education Education

Bachelor’s Degree in Hvac

Oregon State University

Bachelor’s Degree in Hvac

Skills Skills

Working knowledge of Microsoft Office Suite and able to use the internet
Strong customer service skills. Good verbal and written communications skills
Working knowledge of computers, Microsoft Office Suite and able to navigate the internet
Basic knowledge of electricity, electronics, and mechanics of gaming type devices
Valid gaming card (or ability to obtain one)
Basic mechanical assembly skills
Ability to lift seventy-five (75) pounds unassisted
Extensive product training and professional career development
Knowledge of electricity, electronics, and mechanics of gaming type devices
Strong customer service

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14 Tech, Service resume templates

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Comm Tech, Installation & Service Resume Examples & Samples

Performs applicable CT 2 duties, multi-product installations reconnections, requested and non-pay disconnects, and additional outlets for residential and residential-like products. Completes installations from tap including troubleshooting the forward and return path in the drop from the tap to the customer's equipment for multiple services to customer equipment in single and multiple family dwellings including prewired units; perform installations adhering to Comcast procedures and safe work practices, NEC and NESC requirements, and local ordinances in order to provide services to the customer
Reviews all requested services with the customer in order to ensure understanding and agreement while surveying the installation route and reviewing proposed route with the customer in order to obtain agreement on the location of cable outlet(s.)
Installs and removes set-top box and/or eMTA's. Inspects existing bond/ground to ensure compliance with Company and National Electrical Code (NEC) requirements; makes new ground as required in order to protect employees, customers, and equipment from electrical shock or damage
Completes associated paperwork with each work order. Cleans, maintains, and stocks vehicle and equipment in order to be prepared to handle multi-product residential and commercial installations
Determines acceptability of video, data, and voice services by reviewing television picture quality and PC and modem connection following any installation or work on cable services to provide the best possible service for the customer. Educates the customer on the CDV service and voice mail. Conducts CDV test call. Demonstrates CHSI service and educate customer on how to connect to the service, home page, national and local content, and web browsing using URL(s.) Provides information on available services to new and existing customers in order to sell additional services and attempt to upgrade existing services
Repairs or reports all system signal leakages found while performing an installation and in order to reduce ingress and egress. Properly operates and maintains installation tools and equipment
Reports vehicle repairs or services when required and/or prescribed. Reports any accidents, losses, injuries or property damage to supervisor and customer when appropriate
Ability to read general system layouts from blueprints, use basic cable installation tools, hand tools, lift and carry loads of 70lbs or more, access crawl spaces and attics, perform jobs from high places (on ladders and/or poles approximately 18 to 20 feet above ground) and stand 50-70% of the time
Knowledge of the National Electrical Code (NEC,) the National Electrical Safety Code (NESC,) the Occupational Safety and Health Act (OSHA,) Federal Communications Commission (FCC,) Environmental Protection Agency (EPA,) Department of Transportation (DOT,) American National Standards Institute (ANSI,) and various state and local codes including G.O. 95 and G.O. 128, (when applicable.)
Knowledge of policies and procedures for installation activities, cable system operations, PC hardware, software installation, internet, navigation through a file system via the DOS prompt or window interface and access the control panel to configure components such as a printer, modem, and monitor
10 hour days for 4 days a week also must be available to work overtime including weekends, evenings and holidays
Has knowledge of how the cable and telecommunications media industry works and provides and supports quality service to all internal and external customers
Takes personal ownership to solve problems and seeks feedback to produce higher customer satisfaction and gathers and analyzes the appropriate information prior to making a decision while defining the root causes and key elements of the issues
Demonstrates a basic understanding of the Company's products and services and well versed in cable industry vocabulary, use of products and researches current new product offerings, sales and marketing campaigns in comparison to the competitor's products and services
Builds and maintains long term partnerships
Maintains a positive approach when working with others both in and out of the department including contractors; works well cross-functionally. Ability to read situations, finds common ground, and reduces conflicts
Communicates and exchanges ideas/information within and outside department for better results in a clear and concise manner
Successfully complete all safety training requirements. Re-certify, as necessary

Service / Industrial Tech Resume Examples & Samples

Lay out, assembles, installs, and maintains pipe systems and related hydraulic and pneumatic equipment, repairs and replaces gauges, valves, pressure regulators, and related equipment
Sets up and operates machine tools such as lathe, grinder, drill and milling machine to repair or fabricate machine parts, jigs and fixtures, and tools
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Vocational Certification preferred

Tech-zone Service Center Manager Resume Examples & Samples

Open and close center, order and receive products and work at offsite events and meetings
Exhibit professionalism, confidence and dedication to CompuCom core values
Show a commitment to the customer/client and driving a positive customer experience
Strong communicator with excellent verbal and written communication skills
Represent CompuCom/Tech-Zone in a professional and businesslike manner and communicates effectively with customers and associates
Monitor performance of support personnel, reviewing response times, problem logs, and trends in problems reported
Experience managing business operations to meet financial goals
Ability to remain calm during confrontation
Experience managing technical resources supporting both dispatch and dedicated models
Develop team members using iDP’s to grow strengths and minimize opportunities

Senior Manager Ops & Tech Service W/M Resume Examples & Samples

Engineer or Master 2 (Pharma/Sciences) or Pharmacist degree
7+ years in pharmaceutical generics Industry
Hands–on experience in development, control or manufacture of injectable products
Highly proficient in Microsoft Word/Excel/Powerpoint/Microsoft Project
Experience in transversal and direct management
Proficiency in speaking, comprehending, reading, and writing English and French is required

Senior Field Service Eng Tech Resume Examples & Samples

Use diagnostic tools, service aids, service documents and product schematics to troubleshoot, test and repair medical equipment (laser, RF and ultrasound)
Document service activities in CRM tool
Acts as a mentor to members of the Service and Product Support organization
Ability to use diagnostic test equipment
Ability to produce results while working with multiple projects under tight deadlines

Tech Field Service Resume Examples & Samples

Provides high quality service to customers
Reviews customer issues with management and tech support
Perform other tasks and duties as assigned by the Supervisor or Manager
Basic mechanical assembly skills
Basic knowledge of electricity, electronics, and mechanics of gaming type devices
Working knowledge of computers, Microsoft Office Suite and able to navigate the internet

Service / Industrial Tech Resume Examples & Samples

Visually inspects and test machinery and equipment
Listens for unusual sounds from machines or equipment to detect malfunction and discusses machine operation variations with supervisors or other maintenance workers diagnose problem or repair machine
High school diploma or Vocational Certificate; or one to three years’ related Automotive Plants or other industrial experience and/or training; or equivalent combination of education and experience
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information one-on-one
While performing the duties of this job, the employee is regularly required to stand and walk. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job included close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to high, precarious places; fumes or airborne particles; outside weather conditions; risk of electrical shock; and vibration. The noise level in the work environment is usually moderate
Applicants will need to be mechanically inclined and detail oriented
Five or more years of experience is preferred

Service Activation Tech Resume Examples & Samples

Act as an interdepartmental technical liaison and actively participate in various process, systems, and quality projects
Candidate must have strong communication skills, and be able to articulate himself or herself well in writing and orally
Role requires demonstrated technical proficiency with DMS, 5E, CS2K and metaswitches, T1 circuit, CPE, and IP networking configuration, trouble-shooting, and fault isolation procedures
Position necessitates a strong sense of the customer and ability to engage with customers directly and in a professional manner
Must be able to interact effectively with internal departments and customers to quickly resolve installation and fulfillment issues
Staff the inbound call queue to resolve issues encountered by Field Service and Carrier Technicians, quickly locate information and delegate installations
Ability to perform in on-call rotation
Deep understanding and ability to proficiently apply logical troubleshooting procedures to network services, top down. This requires the ability to manage through logical fault isolation throughout the network, to include network equip. carrier circuitry, CPE, customer wiring, and customer hardware and software applications
5+ years experience in LEC, Equipment Manufacturer or ISP environment preferred
General knowledge and proficiency in DMS, 5E and Meta Switches
Sip messaging understanding
Sip CPE understanding
Local number portability experience
Technical certification and/or on the job technical training certificates preferred
Ability to work successfully in a fast-paced and demanding customer environment
Candidate should maintain exceptionally strong written and verbal communication skills
Must have a positive working attitude, strong technical aptitude, and have the ability to lead by example
Strong understanding of T1, relative makeup, common applications, circuit composition, installation/repair process, and fault isolation procedures
Desire to technically mentor and/or train less tenured technicians
Must be able to sit or stand for extended periods of time, and perform other basic physical demands of the position as needed
Minimum Education: Associates Degree in a related field or equivalent work experience
Associate’s Degree in related field, or equivalent related experience
CCENT, or equivalent Cisco/ or comparable router experience preferred
Technical certifications and/or on the job technical training certificates preferred
A minimum of 5 years of experience in a LEC, Equipment Manufacturer or ISP environment

Tech Lead-service Virtualisation Resume Examples & Samples

Understanding various Data structures and Data analysis for the scrambling of data across applications within the test environment
Data Masking / Scrambling across all the applications in the test environment and ensuring Data integrity and maintainability
Data Extraction and ring fencing of data used across by testing teams. The Data required by various test teams needs to be pulled from the environment and supplied to these teams for the fulfillment of their test case
Working closely with a team (third party) who will be servicing the day to day running of a test environment. Identifying improvement areas in execution providing technical expertise to maintain a high level of service across all environments
Data Extraction and ring fencing of data / sanitization used by testing teams
Strong hold on governance processes like Incident Management / Configuration
Management, Stakeholder management (business / technology, local / other geographies), Risk Management, Change Management, Knowledge Management
8 to 10 years of total experience in IT Industry
Understand the organisational dynamics and the ability to collaborate with various stakeholders/platforms to arrive at a consensus to move forward
Help produce metrics for measuring various aspects projects and delivery
Experience in payment systems. Experience in virtualisation tools like GreenHat, LISA HP etc
Good Technical understanding of a range of offhost and new technologies (Java etc.)
Experience on IBM Green Hat Rational Integration Tester would be preferred

International Tech Service Mgr Resume Examples & Samples

Travel to international sites, such as but not limited to the Middle East, Asia and South America (roughly 4-6 weeks annually)
Provide troubleshooting assistance to all International Distributors via phone, CRM case management, email and job site visits (as identified above)
Support the factory problem resolution groups and other internal customers by gathering and providing data relevant to technical issues
Support and implement corporate policies and objectives including but not limited to Ethics, ACE, ITAR and other Quality initiatives
Drive quality improvements, warranty ppm reductions and warranty spend reductions by reviewing and analyzing warranty data to identify above average warranty claim patterns
Develop and present training materials for technical meetings and distributor/dealer events
Negotiate and process all open disputed warranty claims on a regular basis for Distributors, Direct Sales and Carrier Commercial Service office and Independent Distribution
Support NA Commercial CRM case backlog as needed to minimize response times for international and domestic internal and external customers,
Ability to work without direct guidance or daily direction from others
Commercial applied HVAC equipment service experience (air and water-
Cooled chillers, chilled water AHU’s, DX and splits > 25 tons)
Proven experience with conflict resolution, negotiation and problem solving in high pressure and challenging environments
Experience in quality improvement position working with warranty data/systems
Experience with presenting technical data for technical and non-technical audiences
Proficient with Microsoft Office products (Work, Excel, PowerPoint and
Outlook)
Strong written and verbal communication with a variety of cultures and organizational settings
Ability to travel overseas as necessary (with or without notice) to support training on site, and/or jobsite visits

Tech Service Specialist Resume Examples & Samples

Povide support for all of the Manitowoc product range, assist with field and workshop periodic servicing and breakdown
Provide phone for service related issues
Attend field breakdowns and repair crane in a timely manner
Maintain service reports and submit these in a timely manner upon completion of repair

Tech, IT Service Center Resume Examples & Samples

Demonstrates knowledge of computer operations functions consistent with large data center environments
Develops, maintains, and monitors the execution of batch jobs across multiple business units
Supports the backups of all systems and servers in the data center
Works on routine assignments that require basic problem resolution
Refers to policies and past practices for guidance
Receives general direction on standard work; receives detailed instruction on new assignments
Consults with supervisor or senior peers on complex and unusual problems
Answers questions regarding system procedures, online transactions, systems status and downtime procedures
Provides technical support to the organizations internal/external users of computer applications and hardware
Serves as a liaison between customer/client and IT to resolve business issues related to technologies
Collaborates with network services, software systems engineering and/or applications development in order to restore service and/or identify problems
Maintains a troubleshooting tracking log ensuring timely resolution of problems
Manages user access rights
Associate’s degree (A.A.) or equivalent from two-year College or technical school; or 1-2 years related previous Managerial experience in a related field
Communicate clearly and effectively verbally and written
Self-starter, independent worker
Be available for testing and deployments that may occur outside of core hours
Microsoft Proficient - Excel, Outlook and Access, preferred

Tech Field Service Rep Resume Examples & Samples

Handle telephone calls and technical inquiries
Issue letters and certifications upon request
Make job site visits and issue reports for warranty projects
Maintain job files electronically as directed by Manager
Review all new and revised literature for technical accuracy
Support Product Marketing Manager of assigned Focus Area
Conduct all support functions for the Technical Services Department, Sales, and Marketing as requested by Technical Services Director
Support BU/Regional Manager and/or Product Marketing Manager in the assigned Focus Area for product support, demonstrations, training and claims
Coordinate hands-on product training, demonstrations and field adhesion/compatibility test in support of the sales force and Customers
Participation in introduction and Field Testing of new products and coordinate with Product Marketing Manager to achieve successful new product introductions

Ib Tech Service Rep Resume Examples & Samples

25%- All installation must be done in line with P&G�s required specifications. Any variances from P&G specifications should be reviewed with P&G supporting resources prior to making changes. This includes providing the end user with the basic support program (e.g. wall-charts, product information sheets, MSDS sheets, etc.)
25%- In case of card operated machines (older models), using the necessary knowledge and cutting equipment needed to cut or re-cut program cards according to the end-users requirements. Install a dosage system using a flush manifold (water-flushed) system upon the end-users request
25%- Install and service the housekeeping dispensers for the Proctor&Gamble In-Room cleaners

Tech Service Engineer Resume Examples & Samples

Install, plumb and conduct equipment tests in the field. Record data as directed in written test procedures for each test
Conduct or oversee field test as required by Engineering or clients; provide written test reports
Secondary responsibility for condition of test facility equipment, tools and servicing of the same
Inspect, troubleshoot, and repair Brandt equipment installed at rig location or client yard
Assist sales, leasing and Industrial with field rig visits to determine proper equipment placement for best process applications
Travel to rig or installation site for commissioning of new equipment, oversee initial operation as requested, train rig crews, mechanics and maintenance personnel in proper operation and care
Assist sales, leasing and Industrial in test and experimental set-ups, either at Conroe Test Facility or in field applications, as instructed by the Technical Service Manager
Follow all safety rules and regulations as provided by NOV Brandt and customer company representatives, including the ability to use personal protective devices as required by company or client policy
Perform other related duties as prescribed by the Senior Technical Service Engineer or the Technical Service Supervisor or Manager
The company has the right to change and/or add to a job description if they determine it is necessary
High School Diploma or G.E.D. equivalent
0 to 5 years’ experience in oilfield equipment application or 1 year experience with either a mechanical or electrical background
Familiarity of mechanical/electrical tools and test equipment
Basic computer skills with interest in gaining additional knowledge
Must be able to speak, read and write efficiently in the English language
Able to work in a dynamic environment with 24/7 contact and availability
Willing to travel and work non-standard work hours, locally and internationally on oil and gas drilling rigs in a construction or operational environment, occasionally to remote locations
Must be able to obtain land and offshore safety certifications
U.S. Citizen or ability to obtain work permit/residency in U.S
Must be able to obtain a Transportation Worker Identification Credential (TWIC) card
Valid driver’s license / Clean driving record

Tech Lead-service Virtualization Resume Examples & Samples

The role requires in-depth understanding of the service virtualization testing concepts and process that need to be followed for creation and maintenance of virtualization services
Collaborate with multiple stakeholders from different work streams to define virtualization strategy for their immediate and future needs
Produce Design and implement frameworks for service virtualization
Support the testing team in the conceptualization and design of detailed solutions that would benefit from service virtualization, understanding the IT infrastructure, context diagrams, and application workflow
Develop new scripts, modify them, and execute them using the IBM Green Hat Rational Integration Tester, CA LISA /Service Virtualization tool. Enhancement & maintenance of virtualized services as per requirements
Provide virtualization solutions for the applications under scope and identify the virtualization bottlenecks and assist the trouble shooting
Provide support for virtualization to different testing teams across Payments for functional, automation, performance, and OAT
Adapts to existing methods and procedures to create possible alternative solutions to moderately complex problems
Help produce metrics for measuring benefits and other various aspects of projects and delivery
Hands on test automation experience is a plus for the role
8 to 10 years testing experience with Service Virtualization solutions, with one of the following tools; e.g. IBM Green Hat Rational Integration Tester, CA LISA Service Virtualization, IBM Rational Virtualization Server, , HP Service Virtualization, Para Soft, SOAP UI
Hands On experience with Java or .NET programming technology would be preferred
Virtualization experience for following protocols using virtualization tools (REST, SOAP, MQ, JDBC and Java objects)
Technical Testing (e.g. Test Automation, Performance Testing, Web Services Testing)
Well versed with the different testing methodologies/ techniques/phases and capable of using the same as per the need of the project
Have good knowledge of Test Plan, Design document, Requirement gathering, Scripting, modifications, test scenario creation, scenario execution
Experience with any of the automation tools like UFT, Test Complete, SoapUI, Selenium will be a plus
Excellent communication skills and stakeholder management experience
Able to guide team in issues related to technical understanding

Tech, Service Resume Examples & Samples

Demonstrated competency in all skills required of Installer Tech I, including the full installation of
Professional contact and conduct with all customers and the general public is required with all
A minimum of 6 months as an Installer Technician or equivalent work experience
Charter Certification in ladder handling
Charter Installation, Digital Phone Troubleshooting and Installation, Service Technician Phase I
Basic computer skills and knowledge required
Must be able to pass pre-employment screening requirements
Works alone
Must be able to manage multiple priorities
Must be able to climb ladders and work on aerial cable plant and structures from 6’ foot and 28&#8217

Tech Field Service Resume Examples & Samples

Troubleshoots problem down to the component level using internal diagnostic tests, options, and functional testing
Knowledge of electricity, electronics, and mechanics of gaming type devices
Ability to learn and understand SG products, including theory of operation, abnormal operation, troubleshooting and repair

Tech Field Service Resume Examples & Samples

Will use a laptop computer to document start up procedures and any problems found. Technician will troubleshoot equipment using a multi-meter and hand tools. Some computer skills as well as an electrical or fire alarm background are a plus. Ability to work on a construction site including the use of step ladders and scaffolding required
Performs routine equipment installation; installs simple control and distribution apparatus such as switches, relays and panels, fastening in place with screws or bolts using hand tools and power tools. Creates connections to various sensors and electrically powered devices; validates connections to power source and/or terminates wiring, mounting of parts and testing connections. Complex issues will be referred to supervisor for support
Assists with the routine performance of System Preparation & Design Coordination: provides assistance to the engineering group to create and/or verify point database; supports the creation of job specific programming via computer for various systems (controls, electronic security systems (ESS), fire systems, mass notification); supports the creation of and the upload of point database, assists with the creation of graphics in the Central Processing Unit (CPU)
Network Technologies: assists with verification of point database and programming operations that they are consistent with scope of work for the intended integration and sequence; assists with back up data from data servers and/or with creation of automated backup procedure; supports troubleshooting and resolution of inconsistencies in the functions or sequence of operations; contacts Original Equipment Manufacturer (OEM) for technical support as/when needed. Assist with the set up and configuration of PC workstations, IP networking devices, and user interfaces. Supports the confirmation of proper network performance
Project Site Communication and Coordination: May provide support to others with the scheduling of trade contractors to coordinate startup services as needed; participates in the coordination of network
Drops, IP addresses and monitoring tools with customer's IT Department personnel; works with equipment vendors to coordinate communication protocols, encryption, and database requirements
For integration to their systems
Operational Testing, Verification and Acceptance: Runs routine reports to review system operation. Technical issues will be reviewed with manager and customer to decide best course of action. Participates in final inspection and testing; supports the assurance of customer acceptance; assists with training of customers on system operations. Completes and submits routine written reports; provides Plans & Control System Documents to engineering for as-built drawings
6-12 months related technical experience required
6-12 months work experience in a related industry
10% Travel Required
Knowledge of Siemens Fire alarm systems
Fluent with a multimeter
Can perform fire alarm inspection and light service repairs with little or no supervision

Tech, Service Union Resume Examples & Samples

Ensure all measures are taken to avoid service outages through proper planning and preventive maintenance
Document and maintain records for the Hubs
Minimum of five (5) years experience in cable television or related field including experience with signal processing and RF and optical transport systems

Field Service Engine Tech Resume Examples & Samples

Ability to carry out basic diagnostics on diesel engines, using diagnostic tools on different product types with minimal supervision
Familiar with basic warranty/policy terms
Capable of developing collaborative working relationships Able to identify opportunities for work process improvements

Tech Service Specialist Resume Examples & Samples

Expert level diagnostic and troubleshooting over the phone or in the field as appropriate
Provides technical assistance and service support for inquiries received
Identifies and reports major field service problems to the engineering teams and or upper management
Provide quote for and manage installations as requested and required
Provide input to training content based on service requests being solved
Strong presentation skills and ability to present technical material
Associate’s degree in HVAC; with a minimum of three years of HVAC experience is required. Will consider a minimum of seven years of experience in HVAC in lieu of education
EPA certification is preferred
Experience with CRM software
Ability to communicate with tact effectively – written and verbal
Strong customer service and interpersonal skills
Coaching and mentoring skills are necessary
Familiar and able to work with Microsoft Office programs: Word, Excel and Outlook
Ability to travel – up to 50% of the time. Must have valid driver’s license and passport
Ability to work weekends as necessary
Willing and able to work on-call (on a rotating basis) for calls after hours
Welbilt, Inc. – Mt. Pleasant, Michigan manufactures world class product brands such as Delfield®, Merco®, and Multiplex®. Products include frozen beverage dispensing equipment, hot-holding units, prep tables, worktop refrigeration, refrigerated equipment stands, mobile serving lines, and custom refrigeration. The facility in Mt. Pleasant is a division of Welbilt, Inc

Tech Service Specialist Resume Examples & Samples

Answers inquiries received on the incoming service lines
Identified the source of inquiries received
Identifies and reports major field service problem from the phone activity
Responds to routine correspondence requests for service assistance
Maintains accuracy of computerized service records and files
Under the direction of supervision and/or mentors, takes opportunities to educate themselves on product liens, service issues, and tools used in this area
EPA Refrigerant Universal certification is preferred
Minimum of 1-year experience in customer service
Office setting with heavy use of computers
Working knowledge in MS office including Word and Excel are required

Tech Lead-service Management Resume Examples & Samples

Identify business specific trends & present appropriate issues and solutions for aligned business areas, development of continuous improvement processes with reference to customer feedback & performance against KPIs and SLAs
Identify ways to continuously improve customer service and quality, by regularly reviewing processes with direct reports & jointly agreeing key deliverables
Ensure the team supports change and CI activity, whilst controlling operational risk & costs, enabling improvement of business performance and contributing to the ongoing development of the overall Customer Service Experience
Effectively manage relationships with key stakeholders, gaining an in-depth knowledge of the business area, building trust and confidence to ensure optimum performance
Maintain an up to date awareness of relevant developments in the aligned business area, the Group and the external environment
Strong wintel background and proven track of Windows technologies administration, ITIL foundation certified, specialist knowledge of windows servers (including SMS, Builds DNS), OS and other technologies
Proven skills at successfully developing and delivering significant service improvement initiatives, experience of establishing and maintaining close working relationships with key stakeholders
Experience of developing employee engagement and commitment to deliver benefits of change whilst maintaining productivity, knowledge and experience of Recruitment and Training principles
Knowledge and experience of HR processes and procedures like Disciplinary and Grievance

Cust Service Rep-non-tech Resume Examples & Samples

One to three years of customer experience, preferably in the automotive independent aftermarket (OES)
Six Sigma Greenbelt awareness/training preferred
Focal point for all customer scheduling issues including interface with customer scheduling personnel and interaction with customer database
Manage customer delivery performance through the use of a cross functional team and performance metrics
Interface with material planner to enhance delivery performance
Track and report customer order fill performance
Monitor customer releases (EDI), kick-outs, drop-ins, negotiate promise dates
Manually enter orders for non-EDI customers and alert Account Manager of discrepancies
Input and maintain all customer part number interchanges

Service & Maintenance Tech Resume Examples & Samples

Maintains equipment by troubleshooting, repairing, cleaning and maintaining store equipment; and performing preventive maintenance
Maintains equipment by troubleshooting, repairing, cleaning and maintaining gas equipment; and performing preventive maintenance
Ensures operation of equipment by diagnosing, repairing, and maintaining equipment such as Food and Drink Equipment
Will be required to participate in training for existing and new equipment
While performing the duties of this job, the employee is regularly required to sit, talk, and/or hear. The employee frequently is required to use his/her hands in order to handle or grasp items. The employee is occasionally required to stand, walk, and reach with both hands and arms
The lighting will include natural light from the outside as well as fluorescent lighting throughout the work areas

Tech Field Service Resume Examples & Samples

Executes the technical support program, test and inspect, as scheduled
Performs preventive maintenance and diagnostics on fire alarm systems and components as outlined in the technical support program
Provide technical support and execute the software programming and implementation of fire alarm moves, adds, and changes (MAC) projects; Provide on-site coordination for electrical installation of fire alarm components; Responsible for coordination of final fire inspections and functional performance testing
Complete the regularly scheduled test and inspection of commercial fire alarm systems
Identifies and reports all system discrepancies found during inspections, identifying code and non-conformance issues as well as system upgrade opportunities, and assists in field pricing of repairs; Documents all service activities and enters time worked daily through mobile reporting tool
Performs fire alarm discrepancy repairs for items identified during test and inspections
Responds to emergency service calls as well as participates in normal on-call rotation to provide 24/7 coverage for customers
Conducts training for customers on site or at the branch
Works with other branch, company, or external service providers/vendors to arrange service and to resolve problems
Associate's Degree in Electronics or related field, or equivalent experience in the installation and maintenance of fire alarm systems (HS Diploma or GED Equivalent a minimum requirement)
3+ years experience in the installation and maintenance of fire safety products
Proficient in Microsoft Office: Word, Excel, and Outlook
Excellent verbal and written communication and customer relationship skills
Individual must possess a valid Driver's License in good standing
Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States
Competitive compensation
Excellent health, vision, and dental plans with many options from which to choose
All employees receive Life Insurance, Short, and Long Term Disability coverage
401k match dollar for dollar up to 6% of gross salary
Extensive product training and professional career development

Tech Service Resume Examples & Samples

BS Chemical Engineering degree with 2+ years in combination of technical service, product/process development, processing laboratory techniques and regulatory requirements in chemical, pharmaceutical and/or food science industries
Proficient in LIMS, MS Project, AutoCad, MS Excel, Word
Solid problem-solving, project management, multi-tasking and prioritization skills
Detail oriented, organized, reliable and resourceful
Ability to work effectively both independently and within a team environment to identify opportunities
Solid analytical skills using tools such as statistics, downtime tracking, mechanical history, project planning, etc. when identifying opportunity areas
Only applicants authorized to legally work in the US without sponsorship can be considered

Service Management Analyst Tech Lounge Expert Resume Examples & Samples

Working from a schedule of appointments and also for users who have walked in
Display excellent customer service skills, patience and empathy
Explaining throughout the process what is happening and what you are doing to fix the issue
Providing insightful advice, guidance, tips and tricks, and ways to avoid the issue from happening again in future
Ability to quickly diagnose IT issues and resolutions
Restore a positive End User relationship with technical advice and timely repairs
Taking ownership of the issues and seeing them through to completion
Any issues that you can’t fix, quickly escalating to the relevant teams whilst maintaining a level of ownership to ensure end users are kept up to date
Providing dedicated training sessions on both new and existing applications and new Technology
Promoting new products and applications in our Showcase section
Reviewing feedback from end users and continually looking at ways to improve the End user experience
Excellent people and interpersonal skills
Retail experience / customer service / experience in sales
Passion for technology and a knack and keen interest for problem solving
Excellent time management skills and can make decisions quickly
Ability to maintain composure, empathy, and customer focus while troubleshooting and solving issues
An enjoyment in meeting people and building relationships with end users
A sense of urgency but also the ability to keep your cool
Good analytical/trouble shooting skills
A detail-oriented individual who is comfortable working in a demanding environment where end users will vary in expectations and attitude
Able to communicate clearly with the end users, explaining situations with patience and empathy on what the resolution and next steps are
Trustworthy with the ability to skilfully instruct users
Friendly and patient
Flexible with the willingness to learn new products
A ‘can do’ attitude
Supporting Microsoft Windows (beneficial)
Supporting Microsoft Office products (beneficial)
Supporting Skype and other video calling technology (beneficial)
Supporting Smartphone Technology (beneficial)
Supporting Desktop/Laptop/Tablet hardware (beneficial)

Tech Service Specialist Resume Examples & Samples

Technical inspections (internationnal market), Tower Crane and GMEU troubleshooting and erection. Support and project follow-up with GMEU engineering department. PIP completion
Keep in touch regularly with engineering and PVC. Involved in the new products introduction and/or new technologies embedded in the crane
Issued technical report for each inspection/operation. Establiched procedures in order to support network to fix repetitive problems which can be used by the Manitowoc network (dealers, Crane Care)
Involved at the demand of the Crane Care IPD manager in the new product developement during (IPD) as a field expert
Reports and formalize all relevant information regarding issue on the field and reported by dealers and/or after-sales service team. Ensures a link between the engineering department
Main point of contact of one or several dealers. He/she will work closely with technical support team in order to manage regular technical meetings with this or these dealers
Present some technical training courses on the field or in the COE or regional training center. Main topic will be support of new product introduction on new market
Bachelor's Degree or equivalent in Product & Customer Service
6-8 Years of experience
Knowledge and background of Tower Crane product
Comfortable with Microsoft pack office, Internet Outlook and SAP tools
Comfortable with external and internal communication (oral or in writing)
Regular international travels from few days to several weeks. Strong availability and capacity to work alone in all countries or all region of the world
Strong capacity to manage on dotted line operational team on site
Capacity to exchange with customer on site in a commercial relationship context
Technical curiosity, capacity of analysis and initiative, well organized, ability to define priorities, good relationship, relational know-how, like contact. Ability to work in autonomy. Team building. Customer focus and field oriented

Tech Service Specialist Resume Examples & Samples

Answer inquiries received on the incoming phone line. Identify product part numbers and preform intermediate diagnostics and troubleshooting over the phone. Maintains accuracy of computerized records and files
Provide field support at customer locations as part of the field issue escalation process
Know, understand, implement, and interpret company service policies and procedures to channel partner and customers
Under direction of supervision and\or mentors, takes opportunities to educate themselves on product lines, service issues, and tools used in this area
Attends cross functional meetings representing the Service Department such as NPD, Warranty Team
On-call duty on a rotating basis for after-hours calls
Must have Technical Degree and 3 years of relative experience or a high school diploma with 5 years of relative experience
Intermediate skill set in Microsoft Office Suite required
For over 40 years, Welbilt – Parsons, Tennessee has manufactured dependable, energy-efficient walk-in coolers, freezers, and refrigeration units for the foodservice industry under leading brand names Kolpak, Harford, and RDI. The facility in Parsons is a division of the Welbilt, Inc