Technical Product Specialist Resume Samples

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L Sporer

Lina

Sporer

707 Bogan Course

New York

+1 (555) 699 0032

707 Bogan Course

New York

Phone

p +1 (555) 699 0032

Experience Experience

Boston, MA

Technical Product Specialist

Boston, MA

Pagac and Sons

Boston, MA

Technical Product Specialist

Work collaboratively with sales and product management to develop a winning proposal
Make safety & health issues/concerns a priority and adhere to established regulations and guidelines
Work closely with QA and Engineering groups to duplicate, and provide resolution to, software and/or hardware issues
Provide assistance to our customers in troubleshooting product technical issues
Work with Factories and key stakeholders to drive quality improvement
Strong knowledge on networking products and competent in technical centric management matters
Work with SMAG on identifying problems with all units and in the resolution to these problems, and provide initial documentation regarding equipment failures

Boston, MA

Access Platform Technical Product Specialist

Boston, MA

Kilback-Thiel

Boston, MA

Access Platform Technical Product Specialist

New Product Introduction ensuring service readiness for the new range of scissor, articulated and telescopic boom machines
Have a sense of urgency and positive attitude in order to deliver true customer delight, providing solutions in a timely and efficient manner
Complete repair time schedules to assist dealers in preparing service and repair times
Provision of advice and assistance concerning product issues to our subsidiaries, regional offices and worldwide distributor network. (This may sometimes result in UK and overseas travel at short notice)
Work closely with the engineering and quality teams in the resolution of potentially complex technical issues, and communicate the relevant corrective actions to the field
Planning, writing & presenting technical product updates to JCB subsidiary and dealer staff
Develop diagnostic tools to assist the service engineer in achieving first time fix

present

Boston, MA

Senior Technical Product Specialist

Boston, MA

Tromp-Goyette

present

Boston, MA

Senior Technical Product Specialist

present

Mentor other Technical Product Specialists
Act as a leading liaison working proactivity with Product Management and R&D
Acts as a recognized subject matter expert for a given product or set of products within a support team
Assists in managing the customer relationship with respect to escalated product issues
Provides technical assistance outside of ‘standard working hours’ to their support team and/or the duty engineers (on-call support engineers), or managers to assist with High Severity product issues
Acts as a technical support lead for One Identity's cross portfolio and acquisition integration initiatives
Participates in global projects to help lead & drive continuous improvements within the organisation

Education Education

Bachelor’s Degree in Related Engine Technologies

San Diego State University

Bachelor’s Degree in Related Engine Technologies

Skills Skills

Strong customer service focus
Ability to multi-task
Basic MS Office skills
Exceptional written, oral, and interpersonal skills. Ability to communicate information clearly and concisely ensuring customers’ comprehension
Excellent written and oral communication, presentation and interpersonal skills
Real-time operating systems, including hands-on, working knowledge of Linux, VxWorks and Green Hills Integrity
Service Technical Knowledge
Product Knowledge
Technical Knowledge application
Self-Presentation and Professional image

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15 Technical Product Specialist resume templates

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Technical Product Specialist Resume Examples & Samples

Troubleshooting and finding solutions for customer issues in a timely manner via telephone, email, support systems and, where necessary, remote support
Producing detailed written documentation of all customer issues within the company database
Authoring of technical documents in the knowledge base
Strong interaction with other departments and teams in troubleshooting major issues

Technical Product Specialist Resume Examples & Samples

Helps to prepare and coordinate decision papers within all PEP-processes for board meetings from Engineering side
Actively promotes critical Engineering activities regarding the project schedule
Supports the “Kick off” for Engineering activities (defining responsibilities, tasks, goals, deadlines)
Coordinating activities with the Technical Product Manager respective definition of responsibilities, tasks, deadlines for the projects (job split definition)
Setting up, coordinating and tracking the project’s budget
Generating and coordinating the project schedule
Support Generating and coordinating the technical project definition (TPB)
Support Engineering representative for the Eigenschaftskatalog definition, coordination within Engineering departments
Support Active involvement into design briefings and technical concept definition (TKB) within project mission (PM) to project feasibility (PF) to assure U.S. customer specific claims
Setting up and leading the engineering team (E-Team) including all development departments
Coordinating and tracking of all Engineering activities, assuring steady information flow, setting up correcting measures
Analyzing project status and tracking all activities regarding technical issues, deadlines, costs
Escalating/ briefing to general manager regarding critical issues
Generating (status) presentations for board/ project meetings
Setting up task force teams and deadlines to solve critical Engineering-owned challenges and prepare decisions
Preparation of Konzeptklausuren, Kostenklausuren, competition drives, summer/ winter drives, DEF, KAF, MAF
Support active tracking and controlling of JDP issues, production/quality/sales/purchasing requirements regarding Engineering
Processing/ translating of U.S. customer specific cases into internal TKB/ TPB
Gathering information on internal vehicles, competitors, benchmarks, technology trends
Coordinating and taking part in market introduction activities of a project
5-7 years of experience with automotive and management background
Education in Mechanical or Electrical Engineering
Good knowledge and work experience of the development processes within the automotive industry
Good team spirit, tracking and communication skills
Experienced projects within the automotive industry

Technical Product Specialist Resume Examples & Samples

Provide technical expertise and support to the Service Force organisation, Consumer Care and Retailers
Work with Factories and key stakeholders to drive quality improvement
Work with Product Line / Category on the introduction of new products and the identification of known technical / quality issues
Identify new faults and feedback to product division via the Field Trials & Returns process
Maintenance of Technical Information in bulletins and production of Technical Bulletins
Technical support for new model launches
Monitor Alleged Incident Reports in conjunction with the Product Safety Department
Review relevant NPS surveys, providing feedback and support to the UK consumer
Provide technical support for Consumer Care regarding customer complaints with difficult technical issues
Monitor the quality of products in the field on an on-going basis
Creation and analysis of statistical reports using the QES system
Ad hoc projects as required
Development and delivery of new product training courses
Monitoring of E Learning processes
Identify training needs, compile and deliver training modules / programmes to Service, Retailers
Propose Improvements in the Training Processes
Provide support to the Training participants
Training Delivery
IT Skills
Self-Appraisal and Continuous Improvement / learning
Positive Thinking
Complaints Handling
Customer Interactions
Service Technical Knowledge
Product Knowledge
Technical Knowledge application
Self-Presentation and Professional image
Time Management
English

Technical & Product Specialist Resume Examples & Samples

Establishing a viable product mix for the selected core area of business
Overall product management and marketing activities to support sales
Providing technical and marketing support to all associated business units mainly to sales team and scientific affairs units
Ensuring and maintaining good customer satisfaction through marketing relationships
Liaison with Key Opinion Leaders (Veterinarians) of the dairy industry
BVSc or equivalent degree with a minimum of 2 years practical experience
Registered with the South African Veterinary Council
Language - command of English language compulsory
A Marketing or Business Management Diploma/Degree would be an advantage
Motivated, self-disciplined and demonstrates a high level of ethics and integrity
Previous experience in Marketing and/or Product Management

Technical Product Specialist Resume Examples & Samples

Ability to understand business processes
Ability to translate business requirements into a sales proposal and application demonstration
Work collaboratively with sales and product management to develop a winning proposal
Provide solutions to a wide range of difficult problems
Provide solutions to customers
Configure the applications in a manner to address the customer's pain points
Identify system gaps

Technical Product Specialist Resume Examples & Samples

Support sales and FSE's looking for technical information not typically found in a manuals pertaining to product features, qualification, performance reports and interop
Support new product bids through the creation and/or review of technical compliance matrices
Contribute to product definition and MPD generation
Create data sheets and application notes in conjunction with the Marketing Product Specialist
Assist Product Managers with technical elements of SSC preparation
Support the BU in the obsolescence management process
Prepare and provide technical presentations on product technologies
Contribute to the design and assembly of product demos for customers and trade shows
Design and run experiments or performance benchmarking tests to support the generation of white papers
Contribute to technical discussions and coordinate technical resources to capture new business
Support the development and continual improvement of product technical manuals
Detailed knowledge of embedded computing systems architecture, hardware, software and related support requirements in the military/aerospace industry
Pre-sales technical insight with product hardware and software features and capabilities
Freescale, ARM and Intel processor based Single board computers
Graphics processing and OpenGL expertise
Network switching and routing applied to embedded systems
VME/VPX/PMC/XMC form factors and standards
Real-time operating systems, including hands-on, working knowledge of Linux, VxWorks and Green Hills Integrity
Excellent written and oral communication, presentation and interpersonal skills
Team player committed to customer satisfaction
Engineering Degree (Electrical, Computer, Computer Science) or equivalent with relevant experience
6-8 years relevant experience in product development and/or technical support

Technical Product Specialist Resume Examples & Samples

Ability to operate machines within a given manufacturing department
Set-up machines for simple operations and complex operations with assistance of Manufacturing Leadman or Manufacturing Supervision
Responsible to maintain quality and productivity standards
Blueprint reading
Ability to use inspection equipment and inspect own work
Calculate and adjust feeds and speeds of material cutting as required
Additional responsibilities as assigned by Supervisor

Technical Product Specialist Resume Examples & Samples

Minimum high school graduate or GED
1-3 years mechanical engine knowledge and/or experience
2 year Technical Vocational degree in related engine technologies and/or servicing Outdoor Power Equipment experience
1-3 years of small engine experience (2 stroke)
Motorcycle or marine engine experience
Call Center/Customer Care experience
Exceptional written, oral, and interpersonal skills. Ability to communicate information clearly and concisely ensuring customers’ comprehension
Basic MS Office skills
Strong customer service focus
Must complete the following

Technical Product Specialist Resume Examples & Samples

Provides proactive, seamless customer support in partnership with other internal departments in response to client service requests received via multiple channels (telephone, e-mail, chat, or in-person visits)
Investigates, reports and documents customer issues and/or enhancement requests
Escalates queries, product defects and feature requests for resolution
Actively participates in product discussions, working closely with senior members of the team to optimize the customer experience
Authors and maintains product support collateral to enhance product adoption and usage, including FAQ’s, Technical Tips, technical/functional specifications, etc
Bachelor’s degree with at least 2 years’ related client service experience, or equivalent combination of education and experience
Strong understanding of web related technologies (e.g. HTML, CSS, Web Proxy, IP addresses)
Strong analytical skills (e.g. system analysis, troubleshooting, debugging code, etc.)
Strong interpersonal and relationship-building skills, with ability to enthusiastically and professionally interact with a diverse blend of personality types
Self-starting, self-motivated, team player who has the ability to work independently as well
High level of learning agility, with ability to learn, comprehend and explain complex product functionality and value proposition
Experience teaching or training others, especially in a technical context
Experience with library workflow tools (OPACs, discovery layers, and other bibliographic records systems)
Flexible and adaptable to changing market/business conditions
Experience using academic research tools, systems, and content
Experience writing product and service documentation

Technical Product Specialist Immunoassay Resume Examples & Samples

Provide accurate/expert scientific advice and trouble-shooting to both internal and external customers Australia wide
Assist with marketing, inventory planning and product management functions
Research and maintain competitive product information
Be responsible, either directly or indirectly for the timely training, installation and commissioning of immunoassay/serum work area solutions at customer sites
Ensure our customers are supported with quality service and receive timely technical and software updates
Provide technical pre/post sales support to our diagnostics customers and to our field based staff including the sales team
Prepare and deliver product demonstrations to customers and colleagues as required

De-technical Product Specialist Road Resume Examples & Samples

Resolve technical problems / questions reported by our dealers though our Case Handling system, e-mail and phone
Drive a high quality of technical issues reported in our Case Handling system by the dealers, to enable useful information in the data system
Support the technical product leader to gather useful field information to define quality cases
Drive monthly meetings with selected dealers to share status on ongoing technical issues and market impact
Conduct regular documented field visits including field follow-up on technical problems and solutions, as well as urgent trouble shooting activities at dealer/customer site
Follow up of completing corrective implementations (Campaign, Product Updates)
When needed, assist the Regional Warranty department in judging warranty claims
Achievement driven with a strong drive to continuously improve
Excellent technical knowledge
Entire customer understanding
Good knowledge of Road Construction products including application skills
Fluent English (spoken/written) required; additional language(s) welcome

Technical Product Specialist Resume Examples & Samples

Education: Bachelor’s Degree in Computer Sciences or Engineering, MBA preferred
6+ years of experience with technical and customer facing roles
2+ years of experience in the mobile communication space. Ideally selling to mobile network operators
Willingness to travel up to 25% of the time
Previous work experience in a product specialist role
Previous worked experience in the mobile telecommunication space
Experience in product management with mobile networks, distributing computing technologies, CDN technologies or equivalent

Principal Technical Product Specialist Resume Examples & Samples

Build deep knowledge of Nuance Enterprise product architecture (NR11 and NTE), product APIs and the PS development tools that we ship to customers
Become an expert on PS development processes for Enterprise product customization and domain expansion
Become familiar with the general research language development and accuracy optimization process
Interface with Nuance customers to understand their issues, problems and requests, work with Nuance product management, R&D and PS teams to build Nuance understanding of market requirements and provide solutions using available product features and tools
Proactively engage with customers to understand market needs and trends relative to core technology, prepare detail product requirements and feature specifications to share with the relevant product managers, along with justification to help prioritize product roadmaps
Write technology white papers and other customer-facing technology documents, train customer in using Nuance product features and tools
Advise customers on the best practices of using Nuance technology while protecting Nuance IP properly
Strong knowledge and hands-on experience in developing and/or using speech recognition technologies
Excellent communication (written, verbal, presentation) skills in Chinese and English
Good project /program management and customer interface skills
Experience working with teams in remote geographies, across different time zones
Strong creative thinking and hands-on problem solving, including ability to balance customer requirements with Nuance capabilities
Experience in developing speech technology in research teams
Experience in developing speech technology for Chinese languages and dialects
Familiarity with Nuance speech technology and products
Previous management experience
Additional background in related fields, signal process, computational linguistics, machine learning and general artificial intelligence techniques

Access Platform Technical Product Specialist Resume Examples & Samples

New Product Introduction ensuring service readiness for the new range of scissor, articulated and telescopic boom machines
Conduct machine appraisals and serviceability studies on new products prior to launch
Provide customer input into the new product development process
Complete repair time schedules to assist dealers in preparing service and repair times
Compilation of technical bulletins and service manuals
Develop diagnostic tools to assist the service engineer in achieving first time fix
Planning, writing & presenting technical product updates to JCB subsidiary and dealer staff
Work closely with the engineering and quality teams in the resolution of potentially complex technical issues, and communicate the relevant corrective actions to the field
Provision of advice and assistance concerning product issues to our subsidiaries, regional offices and worldwide distributor network. (This may sometimes result in UK and overseas travel at short notice)
Preparation and analysis of failure and warranty information to measure product quality and reliability

Technical Product Specialist Resume Examples & Samples

Works closely with manager or team leader in assigned region to deliver exceptional service
Attends and reports on product updates or training sessions
Proven skills with MS Office Suite of products
Ability to productively work independently and as part of a collaborative team
Fluency in multiple languages is required for some roles

Technical Product Specialist Resume Examples & Samples

Provide advanced technical troubleshooting and repair assistance (telephone or on site (if required) to Hobart field service, other associated service organizations and customers
Facilitate resolution of equipment and service performance complaint as received from customers
Provide support to internal departments for resolving identified equipment and parts issues
Provide installation support and customer/ technical in-field training; as required
Review warranty claims for technical merit and process within approved limitations
Assist with implementing product upgrade and retrofit process
Log incoming telephone calls for field and warranty analysis
Assist with the development of service documentation and training needs
Complete all compliance and training programs as assigned
Development of use and care manuals in support of new product launch and product changes
Assist with development of communication tools as needed for product introductions, upgrades, updates and retrofits
Analyze returned parts in conjunction with quality to help determine root cause and corrective counter measures
Accredited HS Diploma or GED
2-4 years of Technical Support or Engineering / QA or Food Equipment repair
2-4 years of experience designing, developing, or repairing equipment for a specified product line
Work with mechanical equipment
Computer Skills: Microsoft Office
Work directly with internal and external customers
Advanced electrical and mechanical training
AAS in Engineering, Technology or Computer Science
Customer Service / Help Desk Experience

Senior Technical Product Specialist Resume Examples & Samples

An Experienced Technical Product Specialists who has attained strong skills sets and has developed strong relationship with R&D teams
Mentor other Technical Product Specialists
Act as a leading liaison working proactivity with Product Management and R&D
Acts as a recognized subject matter expert for a given product or set of products within a support team
Assists in managing the customer relationship with respect to escalated product issues
Provides technical assistance outside of ‘standard working hours’ to their support team and/or the duty engineers (on-call support engineers), or managers to assist with High Severity product issues
Acts as a technical support lead for One Identity's cross portfolio and acquisition integration initiatives
Participates in global projects to help lead & drive continuous improvements within the organisation
Exposure to product and team practices for a minimum of 4-5 years
Independent, self-motivated team leader who can demonstrate Leadership qualities, models high standards of ethics, takes ownership of issues, inspires and fosters team commitment communicates and liaises with other departments like Professional Services R&D, Pre-sales/Sales teams
Strong Product Knowledge in relation to Identity Management
A go to person for the team
Education equivalent to a 4 year college or university education with an emphasis in computer science, business administration or a related field
Requires an additional 4-5 years of experience working in a technical support department for a medium to large software company or the equivalent related technical experience
Quickly learn the general concepts of the technology used in and associated with Quest products
Knowledge of basic office software programs like Microsoft Office
Ability to define problems, collect data, establish facts and draw valid conclusions
Requires excellent interpersonal and communication skills including verbal, written, negotiation, and platform communications
Possess a strong people orientation with the ability to listen, work and resolve issues to achieve customer satisfaction
4+ years’ experience managing and troubleshooting Active Directory (User/Group Administration, ADSI Edit, Replication, Permissions, Group Policies)
4+ years’ experience with enterprise network configuration, DNS and troubleshooting methods
4+ years’ experience in Technical support, Development or System administration
Candidate must have a strong customer orientation, excellent phone etiquette and an excellent work ethic
Candidate should possess excellent communications and multitasking skills
Be able to work under pressure with calmness and composure
Work independently and also in a team, with strong troubleshooting and diagnostic skills
Experience with VB .NET or experience in another programming language and the willingness to learn VB .NET
Familiarity with debugging tools/techniques (e.g. WebEx)
Knowledge and experience with Object Oriented Programming
Knowledge of Transact SQL (T-SQL) or PL/SQL scripting
Knowledge of database design (entity-relationship model, normalization)
Working knowledge of LDAP, Understanding of Schema and Kerberos
Experience with Internet Information Services for Windows
Knowledge of VBScript, PowerShell, C#
Knowledge of SQL Server
Exposure to Linux and Unix systems would be an advantage

Technical Product Specialist Resume Examples & Samples

Provide advanced technical troubleshooting and repair assistance (telephone and on-site) to Hobart field organization
Facilitate resolution of equipment and service performance complaints received from end-users
Provide support to internal departments for resolving identified equipment and part issues
Provide installation supervision for new product introductions
Review warranty and contract claims for technical merit and process within approved limitations
Serve as technical advisor to the Sales and Marketing groups
Contribute to Engineering design meetings for new product development and enhancements
Participate in the product development ‘Stage Gate’ process
Develop and lead service readiness projects for new product introduction and existing product changes
Develop serviceable part lists, repair procedures, PM checklists, and Installation guidelines
Utilize available reporting or develop reports to quickly analyze and resolve quality/serviceability issues
Work closely with QA and Engineering groups to duplicate, and provide resolution to, software and/or hardware issues
Creatively develop proactive solutions/ideas for identified service issues
Log incoming communications including but not limited to e-mails and phone calls for field support analysis
Assist with implementation of product upgrade and retrofit programs
Provide required level of support for product rollouts, introductions, upgrades, and retrofits
Contribute to development of Knowledge Models for TIS
Mentor and train other Technical Product Specialists and provide support as needed
Additional leadership responsibilities as applicable to the role or projects
Make time-sensitive critical decisions in manager’s absence
Lead project roll outs
Create project plan and manage from start to finish
Make safety & health issues/concerns a priority and adhere to established regulations and guidelines
Associates Degree and/or equivalent ITW FEG experience
3 - 5+ years Technical Support, Engineering, QA or Food Equipment repair
Mechanical, Electrical, and Software aptitude and troubleshooting skills
Must be proactive and display a high level of initiative
Understanding and experience with ITW Tool box
Proficient with Microsoft Office Products to include Outlook, Word, Excel, Power Pivot, and PowerPoint
Ability to adapt to changing circumstances, remain calm in stressful situations and adjust plans to meet changing needs
Ability to communicate effectively verbally and in writing
Requires strong interpersonal skills and the ability to build trust and rapport with the field service team, business units and the sales teams
BS/BA in Engineering, Electronic Systems, or Computer Science
Advanced electrical / Mechanical / Software (Windows, Linux)
Customer Service Experience / Help Desk / Supervisor
Diagnostic logic development
Experience with ITW FEG business and products

Technical Product Specialist Resume Examples & Samples

Maintain and service all models of Storz lithotripters in assigned service territory
Provide ongoing support for KSLA engineers as well as our customer base. Identify the need, design, develop, and fabricate parts and assemblies as necessary
Maintain the KSLA Quality Manual and draft updates as required
Keep accurate and updated records for FDA compliance
Assist in the development of applicable documentation for new products introduced
Serve as the lead in providing initial complaint reporting, and investigation documentation for submission to KSEA
Work with SMAG on identifying problems with all units and in the resolution to these problems, and provide initial documentation regarding equipment failures
Facilitate the maintenance of all demo equipment
Assist in the reconditioning of lithotripters as necessary
Assist with Parts and Logistics as required. Assist in identifying parts and assemblies to be stocked for each unit
Conduct the Technical Service Training program for the SLX-F2 for KSLA and customer engineers, as needed
A minimum education level of an Associate’s Degree
X-Ray service experience required
Experience working on large capital medical equipment in a hospital environment is a must
Must be able to interface directly with OR staff, clinical engineering, and sales managers
Possess a strong mechanical aptitude with the ability to internally process logical events
The position also requires a mature and flexible individual with strong customer service skills
Possess exceptional organizational and communication skills with the ability to multi-task
The successful candidate must be able to work independently, have good dexterity and the ability to lift 50lbs

Technical Product Specialist Resume Examples & Samples

Function as the focal specialist for all technical requirements for Singapore business. (ISP, LFR, Channel/Resellers)
Responsible as the key trainer to conduct all training activities to channel partners and their representatives. Initiate and perform regular training and products updates session to Challenger and other key resellers in Singapore
Be the key escalation point-of-contact for all technical matters relating to supporting ISP business
Manages all technical queries from social media and IT forums in Singapore
Acts as the Asia regional support for product technical administration matters focusing on creating products usage scenarios and highlight performance capability/strengths
Provide assistance to our customers in troubleshooting product technical issues
Maintain working knowledge of industry trends, common customer expectations, and competition. Use knowledge of industry, technology, processes and consultative sales skills to assess and educate customers on value of our business expertise and associated implementation expertise
Perform other duties if required
At least three (3) years’ experience in networking product in Singapore
Outgoing personality and good communication skills for partners’ interactions
Strong knowledge on networking products and competent in technical centric management matters
Able to represent as the spoke-person for Linksys for products technical subjects
Organized nature, able to plan and execute in a structured fashion independently
Highly energetic with keen passion to develop career in networking industry
Excellent oral and written communications with good presentation skills in English
Proactive and service orientated with a "can do" attitude
University Degree in Engineering or equivalent acquired from a reputable University or Tertiary Institution
Wireless networking/product certification or experience is preferable

Senior Technical Product Specialist Resume Examples & Samples

Work with a cross-functional team of Business Development, Sales, Services and Marketing to drive a successful, collaborative Go-To-Market Motion with soft responsibility of key metrics like GMRR, Revenue and Units
Work closely on all product engagements with customers and prospects and drive the opportunity from lead to close as the de-facto product expert
Be the focal technical point for Emerging Mobile Products across Europe Middle East & Africa for all engagements related to Deal Structure, Technical Escalations, Solution Consulting and Pricing
Work with Product Managers and contribute to Product Roadmap, Go-To-Market strategy, Product Packaging and Pricing
Help develop product collateral be instrumental in training the extended teams in Business Development, Sales, Services and partner Organizations
Evangelize the vision of the Business Unit and the Products internally as well as externally and co-ordinate product capabilities with overall EMBU product portfolio
8+ years of experience with technical and customer facing roles
2+ years of experience in the Mobile or Digital Media / OTT space. Ideally in Solution Consultant role
Previous work experience in a Product Specialist role
Previous work experience in selling large integrated OTT solutions
Preference to candidates with previous technical account management and technical business development roles
Experience in Product Management with Mobile Networks, OTT, distributed computing technologies, CDN technologies or equivalent

Senior Technical Product Specialist Resume Examples & Samples

Work with a cross-functional team of Business Development, Sales, Services and Marketing to drive a successful, collaborative Go-To-Market motion for EMBU’s Analytics products with soft responsibility of key metrics like GMRR, Revenue and Units
Lead product engagements with customers and prospects and drive the opportunity from lead to close as the de-facto product expert
Be the technical focal point for Emerging Mobile Products (primarily Network Experience Analytics and Carrier focused solutions) across Asia Pacific & Japan; for Solution Consulting, Deal Structure, Technical Escalations, and Pricing for internal (sales support/enablement) and external customers
Help develop product collateral be instrumental in training the extended teams in Business Development, Sales, Services and partner organizations
8+ years of experience with technical and customer facing roles in Telecommunication sector
2+ years of experience in the Mobile communication space. Ideally selling to mobile network operators
Strong understanding of the Analytics & Big Data space
Experience with data preparation and processing such as assessment of data quality, data cleansing, identifying anomalies etc
Experience in product management with mobile networks, distributed computing technologies, CDN technologies or equivalent

Technical Product Specialist Resume Examples & Samples

Serves as primary product technical expert for assigned products and supports customer technical requests
Leads product design, development, and product launch process for assigned products. Drives the phase gate process and gets involved with Direct Opportunities, interfacing with CIC, NPI, PE and Operations as necessary
Maintains and continuously improves the product roadmap
Supports Product Managers, Sales, FAEs, and channel partners by developing and maintaining technical marketing tools including datasheets, application notes, FAQ's, field training presentations, competitive cross-references and online marketing content
Develops in-depth knowledge of competitive products and maintains technical analysis of competitive strengths and weaknesses
Manages the Marketing Calendar for assigned products
Reports on new product development and marketing trends to the applicable functions within the company
Five years minimum related experience
Strong interpersonal and technical skills
Comfortable developing and presenting customer and industry presentations
Must be able to demonstrate advanced Business Objects, Microsoft® Excel, Power Point, and Word skills. Should be capable of quickly learning new software to optimize job performance

Technical Product Specialist Resume Examples & Samples

Facilitate the take-on of new data sources. Liaise with Client and third parties
Manage Buffer data sources – program, ship and commission buffers
Manage FTP data sources and any other data sources
Monitor all data sources on a daily basis
Manage and control resolution of stopped/faulty data sources
Ensure new data sources can be parsed by the third party software. Facilitate development of new parsers with third party
Deployment of Data Collection Nodes, SQL Server Databases and Web applications per new client
Ensure Server accounts, SQL access, Server certificates and security are in place
Data Source enablement, buffer deployment, testing and integration for each data source
Application set-up e.g. Directories, Cost Tables, Trunk Costing, AD integration (if required), commissioning testing
A minimum 3 year technical qualification related to Telecommunications, Engineering and/or Networking
Sound Telephone Management / Telecommunications/Bi experience
Advanced Excel at least 3 years’ experience. SQL scripting or BI tools experience would be a benefit
No programming experience needed, but basic Python or scripting experience would be beneficial
Basic Project Management Skills
At least 3 – 5 years’ experience in a similar position
At least 3 years’ experience with UC, PBX or related communications applications or products
Demonstrated experience working with clients to understand their requirements
A working knowledge of ITIL functions
Possess knowledge and understanding of IT industry environment and business needs Display persuasive and confident presentation, writing and report/proposal skills Possess strong technical, quantitative and analytical skills Possess good communication skills (verbal and written) with the ability to present information clearly and succinctly Demonstrate a high level of technical ability and education (certificate, diploma or degree level) with respect to market, verticals, horizontals, business administration and business change Possess the ability to work with clients and business teams to create client-orientated solutions and services Demonstrate interpersonal skills with the ability to develop and maintain strong stakeholder relationships Possess the ability to recognise opportunities for enhancement and continuous improvement Demonstrate the ability to engage with a variety of stakeholders and colleagues at all levels Possess the ability to work in high-pressure situations Demonstrate the ability to establish and manage processes and practices through collaboration and the understanding of business Possess the ability to manage urgent and complex tasks simultaneously

Technical Product Specialist Resume Examples & Samples

Technical Product Specialist (Czech, Slovak speaker) in the EMEA Regional Customer Support Center hub in Roche Diagnostics Poland based in Warsaw
Handling of Czech and Slovak Customer and Staff Inquiries by Phone and in Written Form
Identification and Troubleshooting of complex Failures, Extended Complaint Management
Conducting and Design of Customer and Staff Training
Information and Knowledge Transfer, Support for Product Updates and Launches, Quality Monitoring
Service activities on site

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