Team Leader, Sales Resume Samples

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KB
K Bartoletti
Kareem
Bartoletti
888 Jacobi Tunnel
San Francisco
CA
+1 (555) 899 6434
888 Jacobi Tunnel
San Francisco
CA
Phone
p +1 (555) 899 6434
Experience Experience
Detroit, MI
Sales Desk Team Leader
Detroit, MI
Lubowitz-Maggio
Detroit, MI
Sales Desk Team Leader
  • To provide support to the Credit & Operations Management Team in achieving company objectives and deadlines
  • Evidence of working in a team environment striving for service excellence
  • Increase market coverage by improving volume and effectiveness of quotations using the Price Manager
  • Responsible for managing Sales Campaigns via Price Manager and reporting to Sales team
  • Manage their Team on a day-to-day basis
  • Execute the captive approach and sales & marketing process according to defined standards
  • Recruit, develop, train and retain talented people for the Sales Desk Team alongside Sales Director
Dallas, TX
Team Leader Retail Sales
Dallas, TX
Fisher Inc
Dallas, TX
Team Leader Retail Sales
  • Feedback to management on areas of concern and development
  • Provide feedback on products performance, customer perceptions & expectations
  • Support store manager in planning and execution of product launch campaigns and sales promotions at store levels
  • Support the Store Manager in achieving shop acquisition and revenue targets, cascading targets to all shop staff and ensuring targets are understood
  • Maintains and Manage the shop to ensure clean and safe environment and all functions are proper so customers can be serviced better
  • Attend to and log in customer queries in Customer Complaint Management (CCM), and resolve or escalate them
  • Train, motivate and monitor performance of sales champions
present
Houston, TX
Team Leader Sales, Sam s Club
Houston, TX
Doyle and Sons
present
Houston, TX
Team Leader Sales, Sam s Club
present
  • Working knowledge of Consumer packaged goods industry and distribution networks
  • Manages third party and/or direct report’s effectively by keeping track of their performance and budget s / expenditures
  • Sets business objectives and operational targets and ensures efficient uses of all resources including Trade Fund, operational overheads and personnel to achieve common business plans
  • Influences brand teams in order to provide tools and packs for growth and success within Sam’s
  • Ensures interaction between team, customer and all areas of Reckitt Benckiser’s business to successfully implement brand/category strategies by key account
  • Constantly adds value by developing and improving sale processes to improve performance
  • Guides direct reports in developing and implementing short term and long term strategic plans
Education Education
Bachelor’s Degree in Quality
Bachelor’s Degree in Quality
Michigan State University
Bachelor’s Degree in Quality
Skills Skills
  • Demonstrated ability to analyze data & system architecture, understand process management, and make appropriate recommendations
  • Demonstrated ability to work independently
  • Service oriented
  • Communicate and work collaboratively internally and externally
  • Learning Agility
  • Experience which demonstrates advanced problem solving, analytic capabilities, systems management, knowledge of system architecture, and the ability to work collaboratively in a cross functional team environment
  • 7-10 years working experience and/or internship experience in sales or analytics
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12 Team Leader, Sales resume templates

1

Team Leader, Life Sales Resume Examples & Samples

  • Consistently practices client focused coaching routines (daily presence on floor, observational coaching, side by sides, remote listening, call quality review) to maximize employee development and client experience delivery
  • Accountable to drive team effectiveness to meet team plan goals (new business, up sell, cross sell, referrals) through entrenched coaching activities targeted to develop team capability
  • Accountable for managing and coaching a team of 10-15 insurance advisors on activities that enable effective call handling and optimize client availability
  • Must be able to balance the rewards of team efficiencies and due diligence of procedures, process and guidelines relative to risk mitigation
  • Demonstrates managerial courage to maximize performance of team, as well as continued ownership of own personal development plan in order to achieve success within the team
  • Responsible for building team’s skill, capability and development of actions plans to close any identified gaps
  • Employee morale and engagement
  • Enhancing the Client Experience
2

Team Leader Unified Sales Resume Examples & Samples

  • Candidate must have 2 - 4 years of relevant sales experience, preferably in financial industry
  • Possess minimum S1 degree from a reputable university
  • Experienced in leading sales team
  • Possess excellent interpersonal skills and good presentation skills, good in verbal and written English
  • Has strong passion in sales / marketing, and highly self-motivated in handling pressure to achieve targets
  • Added value if candidate has broad networking with big companies
3

Sales Executive Team Leader Resume Examples & Samples

  • Previous sales experience within the office supplies industry (B2B sales)
  • Winning new business
  • Presenting to clients
  • Monitoring your teams targets
  • Conducting quarterly performance reviews
  • Team leader experience is highly desirable but not essential
  • Ambitious & driven
  • Ability to lead and mentor a small team
  • Results and Target Driven
4

Sales / Forecasting Team Leader Resume Examples & Samples

  • New line form completion
  • Customer KPI reporting
  • The management of relationships through external providers
  • A robust drive for results
  • Strengths around priority-setting
  • Comfort around higher management
  • The ability to manage vision and purpose
5

Sales Efficiency, Team Leader Resume Examples & Samples

  • High School Diploma or GED or equivalent experience
  • 2 years’ experience as a call center representative
  • Experience in sales, customer service for both inbound and outbound calls
  • Experience in the financial sector is an asset
  • Excellent communication, problem solving and influencing skills
  • Strong knowledge of application software and/or systems
  • Bilingualism required – French and English
  • Availability to work day, nights and weekend
  • Enjoys a changing environment and learning new processes
  • Must have a customer-centric approach and attitude
6

Team Leader Sales, Sam s Club Resume Examples & Samples

  • Guides direct reports in developing and implementing short term and long term strategic plans
  • Coaches others and uses knowledge of markets, brand and category strategies across a broad customer base to anticipate and act on trends
  • Conducts proactive business reviews identifying issues/opportunities/action
  • Guides others multi-functionally in the management of customers
  • Achieves closure on all prepared objectives and finds new and innovative opportunities
  • Coaches others in the uses of sales information tools to support negotiation skills, creating medium and long term win/win arrangements with Customers and team members both internally and externally
  • Establishing an environment supporting the achievement of common objectives in a wider business relationship and is able to resolve issues, while still achieving business objectives
  • Is able to network effectively with other functions and develops in others the ability to manage relationships
  • Manages third party and/or direct report’s effectively by keeping track of their performance and budget s / expenditures
  • Influences brand teams in order to provide tools and packs for growth and success within Sam’s
  • Works with team to monitor inventory and take corrective action as needed
  • Coaches the organization and team on building and executing negotiation and relationship building strategies
  • Initiate and lead JBP activities, relationship and planning with customer and internal teams
  • Leads cross functional efforts across shopper marketing, brand, trade marketing and supply to build best in class activation plans for all NPD and EPD
  • 7-10 years Sales/Marketing Management experience, strong knowledge of Sales Function
  • CPG Experience preferred
  • Working knowledge of Consumer packaged goods industry and distribution networks
  • Good written and verbal communication skills that are effective across the organization
  • Has the ability to personally organize and plan effectively, as well as for the team being managed
  • Possesses the ability to think creatively to address new issues and identify business building ideas
7

Team Leader Sales Consulting Resume Examples & Samples

  • 4) Presales – work on supporting the closing of software and/or infrastructure related deals
  • 5) Overall related experience of more than 10 years
  • 1) Cloud solutions
  • 2) Network and IT Infrastructure
  • 3) Database and data management
  • 4) Team leadership Skill
  • 5) Some programming skills – Java, Python, PHP, etc
  • 6) Some solution experience
  • 1) Manage the day-today datacenter operations
  • 2) Lead a team of technical experts to execute engagement requests
  • 3) Take on hands-on approach in
8

Sales Systems Team Leader Resume Examples & Samples

  • Master data management process and coordination in Salesforce and SAP
  • Plant creation support and management of output
  • Customer set-up, testing, and administration of EDI/Elemica customers
  • Facilitate use of pricing, energy and fuel surcharges, price supports, rebates, sales accruals, and certain account reconciliations in SAP for all customers
  • Creating, updating and maintaining customer and material master records, SAP spooler, and MX/CA railcar broker table
  • Invoicing and spot auditing invoices prior to forwarding to customers
  • Developing and maintaining department procedure manuals
  • Identifying, compiling and maintaining department metrics and applying these to drive continuous improvement opportunities (i.e. perfect invoice, blocked billings)
  • Leading and coordinating master data related projects and master data clean up
  • Problem resolution including blocked billing issues, short/over payments and troubleshooting as needed
  • Bachelor’s Degree required, background in IT or accounting a plus
  • 2-5 years of experience working with data management. Experience working for a manufacturing organization preferred
  • Ability to work and make decisions in an autonomously and fast paced environment
  • Experience working in a fast paced environment with the ability to reprioritize as needed
  • Strong analytical skills and a strong mathematical aptitude
  • Strong SAP experience required. Experience with Salesforce a plus
  • Supervisory experience a plus
  • LI-EP1
9

Sales Systems Team Leader Resume Examples & Samples

  • Reliability and integrity of data, systems, and interfaces for trade management, business intelligence & reporting, and master data owned by sales
  • Builds and leads the sales systems vision, plan, and blueprint with sales leadership and key functional partners
  • Drive alignment & accountability on deliverables and resourcing across local, global, and external providers for successful delivery of new launches or enhancements to sales data & systems
  • Represent sales and influence non-sales data & systems initiatives to align with the sales vision and plan
  • Actively collaborate with peers on Sales Operations team to identify best ways of working to handle key touchpoints, deliver streamlines processes, and ways to handle ad-hoc business needs or gaps
  • Lead and develop team associates to drive efficiency & enhancements in data, systems, and process management
  • Build collaborative cross functional relationships with sales analytics team, sales capability manager, and demand planning teams
  • Manage data overhead budget across total sales organization
  • Provide routine initiative updates and assist Director of Sales Operations in assessing key organizational system and data needs & opportunities
  • Develop Talent
  • Execution & Measurement
  • Analytic capability
  • Builds Relationships with Key Decision Influencers
  • Demonstrated ability to analyze data & system architecture, understand process management, and make appropriate recommendations
  • Ability proactively identify appropriate reporting needs and data sources
  • Communicate and work collaboratively internally and externally
  • Service oriented
  • Learning Agility
  • Experience which demonstrates advanced problem solving, analytic capabilities, systems management, knowledge of system architecture, and the ability to work collaboratively in a cross functional team environment
  • 7-10 years working experience and/or internship experience in sales or analytics
10

Sales Capability Team Leader Resume Examples & Samples

  • Ability to clearly and precisely communicate orally and in writing to individuals/ groups
  • Ability to play a leadership role in helping progress the organizations capabilities
  • Ability to build strong sustainable business relationships at all levels throughout organization
  • Ability to leverage technology to effectively communicate and train. Strong capability with power point and excel software and the ability to create professional, persuasive, PowerPoint presentations are critical (incorporating data, relevant insights and information, visual aids, charts, tables, graphs and short video clips)
  • Ability to travel via aircrafts, and operate and drive motor vehicles for business travel, with valid driver license
  • Develop curriculum and provide strategic direction for sales and category management learning. Sales capability development includes development of negotiating, story-telling, insights translation and business acumen
  • Partner with BU sales learning leaders and Sales Operations to ensure that learning is aligned with and supporting strategic direction and initiatives
  • Ensure execution of needs assessment, content design, delivery, and assessment
  • Develop process for on-going development and capability assessment of sales and category management team
  • Ensure on-going and rigorous assessment of quality and efficiency of learning delivered
  • Experience developing curriculum and executing training programs
  • Strong interpersonal, analytical, and communication skills are necessary
  • Must be able to perform well under pressure
  • Ability to prioritize projects, follow-up, and resolve problems independently is necessary
  • Proficiency in Microsoft Excel, Word, PowerPoint, Access, and other applications are required
  • Category Management experience preferred
  • Knowledge of CHALLENGER sales training program a plus
  • Leadership ability to build and lead a strong cross BU team that can achieve the highest standards of performance
  • Results-oriented; high sense of urgency and energy
  • Executive presence, with strong selling expertise
  • Visionary with strategic mindset and seeks out new and missed opportunities
  • Outstanding communications skills to influence internal and external customers
  • Creative yet analytical uses data to support and drive recommendations
11

PRN Inside Sales Sub-team Leader Resume Examples & Samples

  • To lead the sub-team taking the overall responsibility to ensure the assigned
  • Sales targets are achieved
  • Be the role model and play a key role in facilitating the team members for the opportunities capturing and roadblocks clearing up
  • Actively involved into the interaction with the internal and external key stakeholders for the business development
  • Manage the team and always ensure there is sufficient team pipeline to generating the business cope with the trade strategy and Sales target
  • Ensure a good team discipline on Customer Relationship Management tools
  • (Salesforce.com and others) with high data quality
  • Actively take the joint Sales calls and provide support to team members whenever needed
  • Develop people and conduct frequent coaching to team members especially the under-performers and new members
  • Share big team responsibility and provide constructive suggestions and ideas to channel manager on the overall team development
12

Quiktrip Team Leader, Director Sales Resume Examples & Samples

  • Responsible for leading 22MM+ eq cases and ~$140MM system revenue and ensuring that we consistently deliver service excellence to QT and Mapco
  • Strategic selling and thought leadership that outlines near & long-term strategies, opportunities and initiatives for QT & Mapco/Coca-Cola growth within all beverage segments ; must be solution-focused
  • Ensures business plans are developed using CBP process to deliver agreed-upon volume, profit and share growth via detailed and strategic price/package plan ; utilize CFV selling foundation
  • Manage system investment dollars and deliver acceptable ROI
  • Build senior-level relationships with QuikTrip & Mapco team and KO system
  • Lead top-to-top business reviews
  • Align system resources and collaborates cross-functionally to implement shopper marketing and operational programs according to plan, schedule, and budget
  • Responsible for problem solving operational or executional issues with customer and bottlers
  • Ultimately, the goal is also to consistently earn Most Valued Supplier status at QT/Mapco
  • Ability to build endearing customer relationships
  • Foodservice and bottle/can experience
  • Minimum of 10 years in sales/marketing and major account management
  • Experience in developing successful Collaborative Business Plans and price/package plans to drive growth for retail customers and history of delivering plan objectives
  • Strong analytical, verbal and written communications skills are a must
  • Travel across 10 divisions within the US ; approx. 50% travel
13

Team Leader, Reservation Sales Resume Examples & Samples

  • Develop Reservation Sales Agents to ensure an effortless guest experience and maintenance of the highest level of guest satisfaction, in keeping with the Missions, Visions and Core Values statements for all brands and philosophy of colleague empowerment
  • Mentor Reservation Sales Agents through career planning and career development programs
  • Responsible for monitoring of statistics in order to achieve maximum service and productivity levels
  • Collaborate with the Manager, Reservation Sales to identify and coordinate training efforts to improve centre performance, operational procedures, and customer service abilities of team members
  • Maintenance of Reservation Sales Agents performance records (i.e. statistics, attendance, etc.)
  • Facilitate monthly Reservation Sales Agents sales/communication meetings, focus groups and team building activities as required
  • Assist with centre Health & Safety initiatives; ergonomic and other safety related training programs to ensure a safe work environment is maintained
  • Active member of the Operations Committee
  • 3 years previous reservation or sales experience required
  • Previous Leadership experience required
  • Excellent understanding of sales and customer service operations
  • Strong interpersonal, communication and organization skills
  • Ability to develop trusting relationships and encourage an open environment
  • Results oriented with the ability to be flexible and work well under pressure
  • Proven initiative with the desire to learn and develop in a team environment
  • Proactive approach to decision making and problem solving
  • Senior Reservation Sales Agent accreditation an asset
  • Post Secondary education, Diploma or Degree preferred
  • Must have strong working knowledge of Microsoft office products
14

Team Leader Retail Sales Resume Examples & Samples

  • Support the Store Manager in achieving shop acquisition and revenue targets, cascading targets to all shop staff and ensuring targets are understood
  • Support store manager in planning and execution of product launch campaigns and sales promotions at store levels
  • Drive all special campaigns and programs run within the store to ensure maximum profitability from strategic products
  • Lead & guide a team of Welcome Staff and Sales Champions to provide superior sales and customer services experience, with high awareness of all products, tariffs, cross sell and up sell opportunities, CSAT scores and determinants, to ensure the best possible retail experience
  • Prepare and lead daily store staff briefings on targets, promotions, initiatives for each shift of operations
  • Monitor Sales agents performance, skills, capabilities, product knowledge, cost analysis/transaction analysis for staffs etc. and ensure a sales focused mentality within all the staff
  • Provide feedback on products performance, customer perceptions & expectations
  • Attend to and log in customer queries in Customer Complaint Management (CCM), and resolve or escalate them
  • Monitor speed & accuracy of customer processing by Sales agent
  • Train, motivate and monitor performance of sales champions
  • Produce monthly reports on sales, customer visits, customer churn, customer complaints and customer feedback and implement corrective actions at store level
  • Ensures that the shop is maintained at high standards to maximize CSAT and mystery shopping results
  • Maintains and Manage the shop to ensure clean and safe environment and all functions are proper so customers can be serviced better
  • Ensure all supporting electrical and electronic items are up to standard and functioning efficiently
  • Ensure all merchandising material are up to date in store
  • Feedback to management on areas of concern and development
  • Be capable of stepping in and running smooth store operations on occasions when store managers is not available
  • Directly impacts the costs & profitability of the shops managed
  • 2 years’ experience in a retail store environment with at least 1 year as a team leader/assistant manager in the telecom sector
  • Good knowledge of telecoms products and services
  • Good know how of billing and inventory systems used in store operations
  • Diploma preferably in Business sales or Administration
  • Good Team building capabilities
  • Team working skills
15

Sales / Business Operations Team Leader Resume Examples & Samples

  • Lead a business operations team, providing effective coaching and development to ensure strong team performance, engagement and team members’ growth
  • Actively participate in the formulation of strategies, objectives and plans to support delivery of the KCP North America Business Plan
  • Teach and use of LEAN tools and processes to drive a Continuous Improvement culture within the team
  • Lead the validation of chargebacks, pricing contracts and master data provided to customers annually
  • Lead distributor audits by using trend reporting and analysis
  • Summarize statistics into meaningful reports for ongoing review by key leaders
  • Provide a source of business knowledge and problem-solving capabilities to assure sound analyses, recommendations, and actionable programs arise for the business unit
  • Provide management with advice and counsel on all pertinent business matters by supplying ongoing, timely, and meaningful analysis of actual performance, business plans, and other discreet projects
  • Ensure application of established corporate controls via effective implementation and maintenance of policies and instructions; and by the establishment, maintenance and audit of control procedures
  • Demonstrate a commitment to quality performance through personal example by adopting a customer-based approach to business support. Personally demonstrate Kimberly-Clark’s leadership behaviors (build trust, make decisions, win consistently, think customer, continuously improve, and build talent)
  • Bachelors degree in related field
  • 7+ years of related B2B transactional and strategic analytical experience, including team leader and supervisory positions (prefers someone who has managed accounting/finance professionals)
  • Experience with contracts and rebates
  • Experience in key systems - SAP, Vistex
  • Evidence of driving and managing a change management culture
  • Experience in KC Professional
  • Experience in Pricing, Membership, Master Data, Contracts, and Chargeback (rebate) administration and analytics
  • Experience working and influencing in a matrix organization
16

Senior Team Leader, Sales Operations Resume Examples & Samples

  • Lead Team Members, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperation
  • Improve sales performance through coaching, motivation and accountability coach direct reports on their performance on a regular basis to ensure performance metrics are achieved
  • Stay current on internal work processes, policies and procedures. Attend required manager development training
  • Demonstrated ability to mentor, coach and provide direction to a team of employees
17

Team Leader Sales & Service Resume Examples & Samples

  • Motivate and inspire excellent sales and customer service
  • Coach and mentor team members to develop skills required for their jobs and work with their team
  • Guide and motivate the team to meet challenging performance targets
  • Establish and sustain sales management ability; provide advice and coaching related to the sales model, creating positive memorable customer experiences and developing innovative solutions
  • Monitor sales and service activities to ensure adherence to CIBC's policies, practices and procedures
  • Analyze data (e.g. call activity, performance measures) related to the team, team members, and the Centre as a whole
  • Identify and remove obstacles in order to promote optimal individual and team performance
  • Network internally and externally to enhance the process of continuous learning and identifying best practices
  • Conduct meetings and create an environment conducive to the exchange of information/ideas
18

Sales Desk Team Leader Resume Examples & Samples

  • Recruit, develop, train and retain talented people for the Sales Desk Team alongside Sales Director
  • Manage their Team on a day-to-day basis
  • Demonstrate excellent staff motivational skills
  • Demonstrate strong staff development skills
  • To establish strong working relationship with all VFS personnel by creation of two-way communication channels in line with company values and provide support to all business areas as required
  • Ensure cooperation / joint working with the field based TM team to drive business in all key areas (Used, LCV, Compact)
  • Undertake dealer visits when necessary to meet business requirements
  • Share best practice between Credit & Operations teams where there is a need identified for improvement
  • To provide support to the Credit & Operations Management Team in achieving company objectives and deadlines
  • To ensure customer quality controls and work practices/procedures are regularly discussed
  • Maximize growth and new business development with a strong focus on interest spread, fee income & insurance
  • Manage and foster understanding between dealers and business areas to achieve goals and develop business relationships
  • Build strong working relationships with the BA’s sales departments representing used, LCV and compact equipment
  • Responsible for managing Sales Campaigns via Price Manager and reporting to Sales team
  • Responsible for assisting in the compilation of any credit proposal associated with the relevant sales areas
  • Implementation and embedding of the Price Manager system and it’s processes across the relevant BA’s
  • Increase market coverage by improving volume and effectiveness of quotations using the Price Manager
  • Support Territory Manager with Quarterly Key Dealer reviews where applicable
  • Comply with all AB Volvo and VFS Financial Services policies, directives and guidelines
  • Comply with all applicable legal and regulatory requirements, including Corporate Governance, Anti-Financial
  • Crime (Anti-Money Laundering), Anti Corruption (Bribery Act), Competition, Data Protection, the Consumer Credit
  • Computer skills: Intermediate/High level of Microsoft Office
  • Proactive, highly motivated, methodical, a good communicator and with great attention to detail
  • Ability to work with the minimum amount of supervision
  • Willingness to be flexible and co-operate as a team player within a changing management environment
  • Is strong in implementation and consequent in monitoring the execution
  • Demonstrates managerial effectiveness (doing the right things) and efficiency (doing things right)
  • Demonstrates strong interpersonal and influencing skills
  • Is strong in interfacing with another function ( Customer)
  • Is target-driven, self-motivated and tenacious in achieving the set objectives
  • Demonstrate strong man management skills
  • Evidence of working in a team environment striving for service excellence
  • Pro-active on the telephone answering/chasing queries
  • Is strong in interfacing with another function (Internal Customer)
19

Executive Team Leader Sales Floor Southern NJ Resume Examples & Samples

  • Drive sales by overseeing sales floor operations throughout the entire store
  • Manage the guest service and merchandising of two to three departments with sales ranging from $2-$9 million
  • Provide training, feedback and follow up on merchandising skills for sales floor team members
  • Recruit, select develop and retail talented team members
  • Act as leader on duty on a rotating basis, by responding to guest and team member concerns, opening and closing the store and ensuring all Target property and personnel are secure
20

Sales Department Team Leader Resume Examples & Samples

  • Knowing your range and presenting the width and depth of the IKEA range in order to satisfy and inspire visitors
  • Create an environment of trust by encouraging open, constructive, honest, two-way feedback with my team and other colleagues while providing an inspiring and motivating direction for co-workers and engaging them fully in the IKEA objectives
  • You are good at prioritising and organising your work and the work of others using commercial priorities in order to make the most efficient use of time available
  • A strong focus on commerciality (including merchandising) is preferred
21

Sales Conduct Investigations Team Leader Resume Examples & Samples

  • Investigating allegations of sales misconduct across all Citizens Bank business lines, while also managing and directing daily operations of sales misconduct investigations across the corporate footprint, to include but not limited to; the assignment of cases, coordinating resources and ensuring procedures are followed
  • Reviewing and approving the investigation life cycle from initiation to close, which includes but is not limited to: investigative case notes, written reports and suspicious activity reports (SAR) for purposes of documenting events, ensuring compliance to state and federal laws and compliance to Bank Secrecy Act requirements
  • Engaging with senior leaders and managers in various business lines relative to sales misconduct findings, actions, trends and root cause.The Senior Sales Conduct Investigator will serve as a liaison with the business lines and contribute facts to assist in business decisions for the organization.These facts could include but are not limited to; identifying gaps in process contributing to sales misconduct, legal support, decisions on personnel matters and matters involving public relations
  • Engaging in regular communications with Employee Relations, Ethics Office and Chief Conduct Officer on behalf of Corporate Security and Resilience on investigative matters and results related to sales misconduct allegations. The Senior Sales Conduct Investigator will often lead incident calls and serve as the coordinator of any higher profile or sensitive sales conduct investigation
  • Interacting with industry peers on best practices and the topic of sales misconduct investigations & related activity.Generating awareness campaigns related to sales misconduct events, activity or behaviors; for purposes of influencing adherence to policy, code of conduct and overall positive customer experiences
  • 5 or moreyears of experience in loss prevention, fraud, risk management, banking operations or investigations activity
  • Subject Matter Expert knowledge of fundamental bank operations
  • Subject Matter Expert knowledge of fundamentalinvestigative techniques
  • Experience leading and managing a team of individual contributors
  • Proficient knowledge of Microsoft products (Excel, Word, PowerPoint, Outlook)
  • Demonstrated writing skills
  • Proven time management and organizational skills
  • Subject Matter Expert knowledge of internal bank systems (TSYS, BIC, EASI, MAINFRAME, CONTENT CLIENT MANAGER, VIDCENTER) preferred
  • Subject Matter Expert knowledge of investigative or research capabilities, search engines and open source intelligence