Switchboard Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the switchboard job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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M Little

Marianne

Little

9699 Doyle Port

San Francisco

+1 (555) 707 0109

9699 Doyle Port

San Francisco

Phone

p +1 (555) 707 0109

Experience Experience

Philadelphia, PA

Switchboard Agent

Philadelphia, PA

Casper, Pouros and Von

Philadelphia, PA

Switchboard Agent

Demonstrate our value of teamwork by genuinely cooperating and assisting fellow colleagues
Demonstrate our value of teamwork by genuinely cooperating and assisting fellow associates
Work collaboratively with fellow leaders and colleagues to resolve customer concerns through service recovery
Provide personal recognition to guests, acknowledging return guests, using guest names, offering efficient and elevated service at every opportunity
Perform any additional duties as assigned by department leaders
Work collaboratively with fellow leaders and associates to resolve customer concerns through service recovery
Responsible for booking dining reservations and providing information to our guests in regards to dining options and hours

San Francisco, CA

Switchboard / Receptionist

San Francisco, CA

Upton Group

San Francisco, CA

Switchboard / Receptionist

To handle all incoming and outgoing telephone calls / enquiries, promptly giving a warm, courteous welcome and using the agreed salutation
To handle all incoming telephone calls / enquiries promptly giving a warm, courteous welcome and using the agreed salutation
To support the National Switchboard Team Leader in delivering a professional service
To promote a professional and pro-active image as part of the switchboard team at all times through leading by example
To attend all statutory Health and Safety training
Work a 40hr week on a rota system covering hours between 07.30am to 21.00hrs
To communicate discrepancies relating to directory information to the National Switchboard Team Leader

present

Phoenix, AZ

National Switchboard & Receptionist Team Leader

Phoenix, AZ

Goldner-Johns

present

Phoenix, AZ

National Switchboard & Receptionist Team Leader

present

Assist with ensuring we provide a consistent approach to managing planned and unplanned absenteeism
Manage staffing rota to cover operating hours from 08.00hrs to 18.00hrs – Monday to Friday
To support the Head of FM for RoI with training and development initiatives regarding the Dublin and regional reception teams
To ensure that visitor and client arrivals are communicated to the relevant people promptly and that the visitor is either met or escorted to the relevant room in a timely fashion
To produce monthly management information reports in line with the UK business
To assist the Head of FM for RoI to support the Dublin and regional reception teams
To support the Head of FM for RoI with monitoring staff performance ensuring that any concerns are addressed and supported by assigned file notes

Education Education

Bachelor’s Degree in Confidentiality

University of California, Santa Barbara

Bachelor’s Degree in Confidentiality

Skills Skills

Excellent communication skills and exceptional attention to detail
Excellent time management and organisational skills
Ability to work on your own and as part of a team
Competent level of IT proficiency
Computer literate (Word, Excel, PowerPoint, email) and excellent administration skills
Previous supervisory experience in a similar environment would be desirable
To be able to handle general enquiries and ensure all information is accurate and complete in only one call
Positive attitude and good communication skills, especially on the telephone
Managing telephone calls ensuring a professional and helpful service throughout, escalating information on complaints and issues to the Account Manager
To be fully conversant with the telephone system

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National Switchboard Team Leader Resume Examples & Samples

Responsible for supervising the National Switchboard Team
Responsible for co-ordinating and controlling the switchboard area
Manage staffing rota to cover operating hours from 07.30hrs to 21.00hrs – Monday to Friday. Organise holiday and sickness periods ensuring adequate service support at all times
To handle all incoming telephone calls / enquiries promptly giving a warm, courteous welcome and using the agreed salutation
To liaise and communicate with other team members and other service departments in a clear and timely manner to ensure service delivery and team work
To produce monthly management information reports
To promote a professional and pro-active image for the switchboard team at all times through leading by example
To support the National Front of House Manager with monitoring staff performance ensuring that any concerns are addressed and supported by assigned file notes
To conduct annual PMDP processes for direct reports
To ensure callers are kept informed of any delays
To collate all caller data and forward to the National Front of House Services Manager on a monthly basis
To maintain an organised and tidy work area including all operator stations
To mentor new joiners ensuring required training and standards meet service level agreements
To coordinate monthly BCP switchboard equipment testing with relevant services
To monitor and communicate discrepancies relating to directory information
Organise and minute weekly team meetings

National Switchboard & Receptionist Team Leader Resume Examples & Samples

Responsible for supervising the RoI National Switchboard and Dublin & regional office Reception Team
Ensuring switchboard operators process all calls in an effective and professional manner
To provide a warm courteous and prompt welcome on arrival for all visitors at the reception desk
To carry out regular checks of the client suit meeting rooms to ensure correct set up and readiness for client use, including assising with the rearranging of furniture and room layouts as required and supporting the catering team with clearing away
To provide assistance for internal meeting room bookings as required and to liaise with relevant parties to ensure the delivery of a professional service
To report any maintenance issues requiring attention in the reception and client suite area’s
Manage staffing rota to cover operating hours from 08.00hrs to 18.00hrs – Monday to Friday
Organise holiday and sickness periods ensuring adequate service support at all times
To liaise and communicate with service partners and other service lines in a clear and timely manner to ensure consistent service delivery and team work
To produce monthly management information reports in line with the UK business
To promote a professional and pro-active image for the reception team at all times through leading by example
To support the Head of FM for RoI with monitoring staff performance ensuring that any concerns are addressed and supported by assigned file notes
To conduct annual PMDP for each direct report in line with the EY standard appraisal process
To assist the Head of FM for RoI to support the Dublin and regional reception teams
To effectively communicate any information, which will assist the switchboard operators in the smooth running of their duties
Assist with ensuring we provide a consistent approach to managing planned and unplanned absenteeism
To be a point of contact in the absence of the Head of FM for RoI
To adopt a one team approach
To ensure accurate information is collated where required by the Head of FM for RoI
To collate all caller data and forward to the Head of FM for RoI
To maintain and practise a high degree of confidentiality and integrity
Organise and minute weekly service partner’s team meetings
To maintain an organised and tidy work area – this is to include the front desk, main reception seating area and client suite meeting rooms
To anticipate client needs, follow up with requests and ensure the client expectations are not only met but exceeded
To ensure that visitor and client arrivals are communicated to the relevant people promptly and that the visitor is either met or escorted to the relevant room in a timely fashion
To ensure that waiting visitors are kept informed of any delays and to ensure client comfort
To ensure that meeting rooms stocks are replenished as required, with pads, pens and pencils
To ensure that all required hospitality is served promptly and to the highest standards
To ensure all audio visual equipment is working and provide support when required
To maintain appropriate stationery stocks in the reception area
To support the Head of FM for RoI collating holiday and absence details and arranging necessary cover
To collate accurate management information where required in both excel and word formats
To act as a mentor and guide for more junior members of the team
To support the Head of FM for RoI with training and development initiatives regarding the Dublin and regional reception teams
Corporate switchboard experience essential – minimum of three years experience
Previous experience of customer service in a corporate environment essential
Ability to work independently and as part of a team and adopt a proactive approach in all aspects of the role
Previous experience of supporting a small team in a supervisory role essential

Cash Office Switchboard Outfitter Resume Examples & Samples

Reconciles cash registers using daily register totals, personal computer, and calculator to ensure accuracy. Balance corporate charges, layaways, discounts, gift certificates, Cabela’s CLUB points, and sales tax. Counts down register drawers daily to ensure accuracy. Prepare bank deposits by adding all cash and checks from registers daily and prepare change orders as necessary. (40%)
Prepares various monthly reports such as: layaway, charges, petty cash, corporate charges, traffic counts, sales and use tax, license sales and receipts, etc., for record keeping and general ledger purposes. Prepare accounts payable purchase orders for manager approval. Reconcile credit card statements by comparing statement from credit card companies with daily register totals to ensure accuracy and make adjustments as needed. (10%)
Receives and directs all incoming calls in a timely and polite manner. Is professional while answering basic customer questions and making store announcements. (30%)
Secures and logs keys, RF guns, radios and other equipment as assigned and insures their return at store closing. Monitor and check items entering and leaving through the employee entrance. (10%)
Assist in other areas of the store when business need dictates, which may include but is not limited to Hardlines, Softlines, Front End, and Back End operations

Switchboard Hours per Week Resume Examples & Samples

Operate telephone / switchboard service. Receive telephone calls and answer general enquiries from external customers and Tiffany & Co. employees
Enquire as to the nature of calls in order to refer to appropriate person or service
Provide information and assistance regarding telephone numbers and complete certain types of calls
Greet and direct visitors providing assistance as required
Maintain a register of room bookings and allocates room on request
Guests welcoming
Maintain inventory of office supplies, archives and any other back office activity
Manage the daily back office and administrative tasks as required (scan, fax, photocopies, etc)
Use standard office equipment such as personal computer, typewriter, calculator, photocopier and fax machine
Previous sales & service experience in a retail, hospitality or contact centre environment
Fluent English is a must
You must be flexible and willing to work in team and autonomously21 hours per week on shifts defined according to the business needs Monday to Saturday
Team working spirit
Superior Verbal and Written communication
Expertise, Business Acumen and Judgment
Professional, Models Agility

Retail Switchboard Resume Examples & Samples

Provide legendary customer service every time by assisting customers in making buying decisions by identifying and evaluating customers' needs, and making product recommendations based off of this analysis, by providing a legendary customer experience for every customer and promoting Cabela's programs including, but limited to CLUB Membership, Kiosk, VOC and In-Store Pick-up
Secures and logs keys, RF guns, radios and other equipment as assigned and ensures their return at store closing
Resolving customer questions and concerns in accordance with company guidelines via phone and face to face interaction. Processes returns, In Store Pickups, and other special orders such as Layaways, holds, and outdoor licensing. Researching orders, products, lost gift cards and rebates for customers
Other Duties as Assigned by Management

Operator, Switchboard Resume Examples & Samples

Answer all incoming calls as per Holt Renfrew protocol Transfer calls to appropriate recipients using current telephone directory
Reception back up: Greet clients and contact recipients in a timely manner; answer the team’s shared email for office service request from the Store Support Centre; and maintenance of pass cards
Mailroom back up: Receive and sort daily mail/deliveries/couriers
Complies with all Health & Safety policies and requirements
Previous experience in a professional environment, working with a busy switchboard console
Demonstrated leadership and influencing skills with the ability to get things done
Excellent interpersonal skills; a team player who is able to act as both a leader and an individual contributor as required
Highly service-oriented with exceptional organizational and follow up skills

Switchboard Resume Examples & Samples

Receives and directs all incoming calls in a courteous and polite manner
Secures and logs keys, RF guns, radios and other equipment as assigned and insures their return at store closing
Monitor and check items entering and leaving through the employee entrance such as, but not limited to: purchases, handbags, briefcases, coats and lunch containers

Reception / Switchboard Resume Examples & Samples

The reception area should be CALLS
Receive all incoming calls promptly and professionally at all times
Phone must be answered after 3 rings maximum
Direct calls to appropriate extension
Redirect calls that return to the board as a result of call not being answered
Send a one-line email to the staff when receiving messages (take a detailed message)
Direct / refer queries to the relevant department
Private calls should be limited to a minimum
Phone must be manned at ALL times
Screen phone calls
Petty Cash Management / processing

Lead Engineer Panelboard & Switchboard for LV Cdpa Resume Examples & Samples

Creatively and efficiently solve design challenges by understanding the elements within a design that are critical for success, while eliminating the non-value added elements
Analyze “Digital Prototypes” using CAE tools such as FEA and Dynamic Simulation
Learn and master new design tools and processes. Then have the ability teach others within the engineering department
Ability to translate internal and external customer requirements into measurable performance criteria, as well as, being able to identify and resolve poorly defined or missing requirements
Design for Cost/Design for Manufacture Analysis (DFM/DFA) on individual parts, subassemblies with the ability to propose alternate materials and methods of assembly and manufacture
Develop sub-system functional and reliability test plans, and coordinate the execution of the tests using both internal and external lab resources. Knowledge of NEMA/UL standards
Coordinate and execute sub-system level design reviews
Provide timely, accurate, and pertinent information and reports as required by management
Sets aggressive goals, measures performance, and strives to go beyond what is expected
Constantly looks for ways to improve processes, products and services; appropriately challenges the
Select engineering techniques to solve problems and make design recommendations
10+ years of design experience with electromechanical systems
Hands on experience on working on LV/MV products like Circuit breakers, Switchboard, MCC, RMU, VCB, MV switchgear, switches

Switchboard Oper Resume Examples & Samples

Provides superior customer service to internal and external clients, customers,and patients as referenced in the Service Excellence Standards
Skilled utilization of the computerized telephone/paging system (Xtend) (includes data input)
Perform paging/answering services for medical center staff and execute related functions; prepare on-call schedules, monitor " Wandering System," Issue beepers, record coverage status, take messages, update pertinent information, make system changes, maintain telephone logs on telephone/technical/pager and television problems
Record and report telephone related problems to the Lead Technician
Respond to and process TDD calls
Ability to perform simultaneous tasks and execute appropriate judgment under sometimes hectic and stressful circumstances
Capable completion of and utilization of numerous on-call schedules
Work without direct supervision, exert excellent judgment based on sound logic and adhere to medical center and departmental policies and procedures
Maintain a professional, pleasant and helpful manner. Communicate in a warm and courteous manner
Performs related duties as needed and assists occasionally in special projects as requested
Reports immediately to the lead operator any deviation of normal operation
Reports immediately to the lead operator of any unusual occurrences related to patients, staff, general public or self
Reports all incidents and/or breaches of procedures to the Lead Operator
Accountable for maintaining the confidentiality and security of all medical center related, staff related and patient related data and information
Must abide by all relevant medical center policies and procedures
Accountable for accurately recording/reporting all technical information relative to codes, etc
Accountable for observing all policies and procedures of the department and the medical center
High school, or equivalent
Customer service experience a must
Ability to speak clearly and precisely
Kindness and sensitivity to all the people we serve
No additional training required other than on the job orientation to our systems and emergency codes

Switchboard Agent Resume Examples & Samples

Put people first
Pursue excellence
Embrace change
Act with integrity
Serve our world
Provide personal recognition to guests, acknowledging return guests, using guest names, offering efficient and elevated service at every opportunity
Ensure every customer receives an elevated experience, from the moment they connect with the agent
Ensure the effective adherence to Delta’s brand standards
Responsible for taking In Room Dining orders and coordinating service with the In Room Dining team. A sound understanding of the menu and offerings, specifically to respond to customer inquiries and to adequately make recommendations to our guests
Together with other colleagues, ensure that the guest arrival and departure process is continuously improved through the use of ongoing analysis and collaborative problem solving
Engage in professional, friendly and appropriate interaction with guests, providing knowledge of the city and recommendations for customers visiting Toronto
Deal with challenging requests/situations while maintaining poise and a positive resolution driven attitude
Read and connect with guests individually, tailoring service to each
Maintain a favourable working relationship with fellow colleagues in the Front Office, as well as with colleagues throughout the hotel/company
Assist with emergency situations when and where required
Work collaboratively with fellow leaders and colleagues to resolve customer concerns through service recovery
Demonstrate our value of teamwork by genuinely cooperating and assisting fellow colleagues
Both at work and away from work, project a favourable image of the Hotel
Perform any additional duties as assigned by department leaders
Must be available to work a variety of shifts, including weekends. Hours of work will be scheduled based on business volumes/operational demands and will vary
Previous experience in a fast paced environment is an asset. Experience in Front Office and/or Guest Service areas, with strong knowledge and understanding of the Front Office/Guest Reception Process in a hotel environment
A professional, friendly manner, committed to providing exceptional guest service with a neat professional appearance
Technical skills should include experience in Word, Excel, and related hotel systems
Must be naturally friendly and upbeat, genuinely smiling at all times. Must have warm and inviting telephone etiquette
Results oriented with the ability to be flexible and work well in a busy and demanding environment
Proven experience building positive and collaborative relationships
Must be a dedicated, keen and self-disciplined individual with a sincere desire to provide excellent customer service within a high volume environment while maintaining a motivated and organized environment for fellow colleagues
A background check will be required for this position
Must be legally authorized to work in Canada. Please note that the hotel is unable to assist candidates in obtaining Canadian work authorization

Switchboard Supervisor Resume Examples & Samples

Assist the Switchboard Manager with the daily department operations
Ensure all wake up calls take place at the correct time
Competent level of IT proficiency

Switchboard / Telecoms Manager Resume Examples & Samples

Manage the daily department operations
Ensure all messages are correctly and promptly accepted and delivered for both Guests and management
Positive attitude and good communication skills, especially on the telephone

Switchboard Associate Resume Examples & Samples

Operate multi-line switchboard, transferring calls to appropriate destination (person, department or OpCo)
Provide information to callers/visitors, take messages and announce visitors
Issue visitor badges and maintain log
Perform a variety of general administrative and clerical duties
Operate paging system in a professional manner
Self-motivated with the ability to work independently
Experience with multi-line switchboard preferred
Must be organized and ability to multi task
Good computer skills (Excel, Word and Outlook)

Production Associate Switchboard Main Floor Layout Assembly st Shift Resume Examples & Samples

1 Correctly select and install, in accordance to drawings/diagrams/blueprints, various components/devices
Exhibit a strong adherence to quality by continually seeking methods of improvement for all functions of the position. Ensure quality criteria are met by review of documents, consciences assembly and proper employment of the switchboard quality verification checklist
Receive and carry out work assignments from management and internal customers so as to fulfill customer orders in a timely manner. Perform assigned function from oral / written instructions, drawings, travel documents, DMM system, manufacturing information, hand drawn layout request. Closely follow established procedures for completing assigned function
Comply with all safety requirements, including proper use of personal protective equipment and operation of equipment in a safe and competent manner. Understand and meet all departmental safety objectives and goals. Keep assigned work-area clean, organized, and orderly per 5S standards
Ensure all safety and industrial hygiene requirements are maintained
Work with members of a team to effectively complete work assignment. Receive information from team members regarding customer needs and product requirements and utilize this information to perform one’s function
Perform routine preventative maintenance when required to ensure peak performance of all manufacturing equipment
Minimum 2 years in an industrial manufacturing environment with mechanical and/ or electrical experience
Minimum 1 year layout/design experience or 6 months of bus assembly in Switchboard
No relocation benefit is being offered for this position. Only candidates that currently reside within the immediate geographical area of Sumter, SC will be considered
Working knowledge of Lean concepts preferred
Computer literate preferred
Ability to lift a minimum of 35 lbs with reasonable accommodation. Incumbent must be able to stand for extended periods of time. Repetitive lifting, bending, and squatting is inherent to this position
Strong verbal and written communication skills, persuasive skills, and analytical problem solving skills with individuals and groups to effectively participate within team environment
While performing the duties of this job the employee is regularly required to stand; walk; sit; reach at or above shoulder level; grip; and use hands to handle and feel. The employee is frequently required to walk; stoop; lift; carry; push; pull; and grip. The employee is frequently required to lift/carry up to 35 pounds. The employee is frequently required to push/pull up to or greater than 35 pounds. The vision requirements include far and close vision with depth perception and color discrimination. While performing the duties of this job the employee is regularly required to listen and to talk
Ability to read and comprehend front views, one line diagrams, bills of material and pick sheets
Utilize various hand tools to assemble, cable and verify quality in Low Voltage switchboard enclosures/assemblies in a Lean environment

Switchboard Inspector Resume Examples & Samples

To verify SWBDs are engineered and assembled to meet customer’s needs by referencing drawings, design literature, electrical / utility codes, and Sumter specific quality management documents (procedures, work instructions, standard work, etc.)
Visually and mechanically inspect SWBDs, conduct limited electrical tests (Hi-Pot), and perform limited component functional tests to verify acceptability of assembled SWBD products; essential job requirement is to protect the customer (field installation personnel as well as end users) from quality problems
To inspect equipment, ensuring it meets customer specification as well as safety and quality requirements
Inspect and Hi-Pot SWBD product produced on all lines, according to inspection work instructions and in accordance with applicable governmental requirements, to confirm proper function of SWBDs and electrical components and identify any product non-conformances. Document inspections made on applicable checklist
Requires thorough knowledge of basic electricity, current flow, component functionality, schematics/wiring diagrams and assembly processes on all lines. (Hi-Pot, Shunt Trip )
Use Hi-Pot, continuity test, and component-specific testing devices to perform electrical testing. Verify switches and circuit breakers function properly. Verify torqued connections using torque wrench, per inspection instructions. Conduct electrical and mechanical tests per safety and training requirements and procedures. (Hi-Pot)
Examine and verify mating structures (all structures in a line-up) as necessary to ensure that job is complete and field installation is problem-free (i.e. splice plate dimensions, kirk key coordination, etc)
Verify that any revisions released to the production floor regarding functionality and customer specifications are incorporated into the product, all documentation reflects the current revision, and previous revisions of documents are not used / discarded. (Process and Update paperwork accurately – POM, test reports, etc.)
Ensure that component literature and necessary product documentation are included with the job
Thoroughly document non-conformances, which are critical quality records, to aid problem solving and continuous improvement efforts. Communicate production non-conformances to appropriate production personnel in a timely manner and verify required rework. Communicate design errors to appropriate front end personnel for correction, obtain revisions, and verify required rework
Ensure that suspect product is identified as such at all times to prevent unintended use
Serve as informal trainer for production associates, communicate well with other associates, and build positive relationships that support job objectives and teamwork. Providing assistance particularly for complex tasks and for product requirements that may not be precisely defined (i.e. barrier placement)
Troubleshoot, update, develop test setups and new procedures when current procedures are inaccurate
Monitor work flow on all production lines and prioritize inspection tasks between all lines to minimize flow disruption
Coordinate with other inspector and testers to transfer incomplete jobs from one shift to the other such that no inspections or tests are missed and full accountability is maintained
Support problem solving and continuous improvement efforts by bringing attention to quality problems, participating on improvement teams, and working with production personnel to resolve minor problems
Work in a safe manner, observing all safety rules and protocol. Report unsafe situations to appropriate supervisors / managers. Stop all work immediately if unsafe conditions warrant
To constantly evolve in product and process knowledge
To follow procedures with efficiency and attention to details, with little supervision
Maintain orderly and clean work area
Record any measurable statistics which the position impacts such as production expenses, maintenance expenses, sales volumes, payroll costs, capital expenditures, research budgets, cost of purchases, value of inventories controlled, employees supervised (direct and indirect)
Warranty Costs
Customer Quality Management (CQMs)
Turnbacks
Scrap Costs
Knowledge of all assembled SWBD product designs (i.e. PRL-C, PRL-I, IFS, FDS, MF, etc.)
Experience in applicable UL codes, NEC codes, regional utility codes, customer-specific requirements
Ability to read, comprehend, and interpret manufacturing documents, including front view, MIs, Blow-Thrus, Wiring Diagrams, component literature, engineering drawings, and testing procedures

Switchboard Technician Resume Examples & Samples

Prepare switchboard manufacturing information (MI) utilizing Bid Manager, Design Automation (DA) and AutoCAD to meet customer requirements
Create or edit bills of material to insure correct material demand requirements for purchased and self-manufactured components
Identify and design any special fabricated parts required using ACAD and 3-D CAD modeling systems (Auto-Desk Inventor, etc.), insuring that MI’s are completed and the material is routed accordingly to the appropriate assembly team. (Backup for Satellite Support team)
Load electronic copies of all required manufacturing information into ENOVIA via Plant Order Manager to allow for retrieval by both internal and external customers
Provide input to Bid Man development team on design and pick table enhancements
Provide backup support as required to other team members
Support and assist assembly teams in resolution of process and/or information quality problems
Work closely with engineers, through order reviews and process improvements, to ensure accurate interpretation of customer supplied order information
Adhere to all safety rules and procedures, including 5S requirements, and responsible for reporting unsafe conditions to the appropriate management or MESH representative
Demonstrated ability to successfully manage multiple priorities and take initiative to solve problems
Highly analytical and detail orientated with a focus on process improvement
Autodesk certification
Minimum of five (5) years of work experience focused primarily on drafting and MI generation
Working knowledge of systems, tools and processes as they apply to Sumter switchboard processes (Bid Manager, Plant Order Manager, OMS and other AS400 programs)

Switchboard Agent Resume Examples & Samples

Be an ambassador by living and promoting the FRHI’s Vision, Mission and Values
Follows consistent phone etiquette practices
Directs calls to guest rooms, staff or departments through the PBX system
Logs and delivers all wake-up call requests
Acts as an ambassador for our hotel and community by providing information about hotel services and local amenities to guests
Post-secondary education an asset
The ability to work quickly and accurately under pressure
Able to communicate fluently in spoken and written English
Advanced computer and keyboard skills
Excellent customer care skills
The ability to deal with difficult calls in a calm and professional manner
Must be available to work shift work including late evenings and overnight

Night Switchboard Telephonist Resume Examples & Samples

Attend appropriate training courses, when required
Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
Flexible and can work during these hours: 18:00 to 02:00 or 23:00 to 7:00

Production Associate, Switchboard Closeout Resume Examples & Samples

Correctly select and install, in accordance to drawings/diagrams/blueprints, various components/devices
Work from manufacturing information such as Kanban cards, MI’s, requisitions and oral or written instructions. Use of tape measures required
Perform Lean Initiatives
High school diploma or GED from an accredited institution required
Minimum 1 year of manufacturing or operations experience required or 1 year work experience plus successful completion of South Carolina Manufacturing Certificate
Must be legally authorized to work in the United States without company sponsorship
No relocation benefit is offered for these positions. Only candidates residing within the immediate geographical area of Sumter (50 miles) will be considered for these positions
Candidate must be able to lift a minimum of 50 lbs. with reasonable accommodation. Incumbent must be able to stand for extended periods of time. Repetitive lifting, bending, and squatting is inherent to this position

Switchboard / Receptionist Coordinator Resume Examples & Samples

High School Diploma or the equivalent plus a minimum of three years general switchboard experience generally required
Effective communications skills and pleasant and courteous phone manner also required
Must be bilingual in Mandarin/Cantonese or Vietnamese
To perform this job successfully, an individual must be able to perform each primary responsibility satisfactorily

Switchboard Guest Service Agent Resume Examples & Samples

Accept and deliver all messages correctly and promptly for both Guests and management
Assisting the Guest Relations Manager with VIP arrival and preparation
Demonstrate a high level of customer service at all times
Assist reception with check-in, check-out and reports

Switchboard Receptionist Resume Examples & Samples

Answers all incoming calls, determines destination and transfers or routes call according to procedures
Insures main switchboard is turned on and off daily and that the recorded message machine is functioning properly
Performs various clerical functions such as opening and sorting mail and completing forms
Initiates service and repair calls for clerical and clinical equipment
Recommends changes in telephone systems and procedures to improve performance
Performs other related duties as necessary to the smooth operation of the department including instructing new employees in the functions of the assigned station
Previous switchboard experience preferred
Knowledge of route office functions and equipment, i.e., telephone switchboard, files, route forms processing preferred
Proficiency in the use of applicable computer software preferred

Switchboard & Helpdesk Operator Resume Examples & Samples

Operation of the telecoms and bleep systems
Operation of Helpdesk systems
Handling a high volume of outgoing and incoming calls
Forming part of a team providing a continuous telephone switchboard service within a busy working environment
Operation of 24 hour emergency call response
Operation of online VDU directory
Contributing to Out of Hours and Weekend on-call cover
Monitoring CCTV on pre-set cycle when Security are on a call (supporting role only)
Providing radio response to Security whilst on patrol or response (supporting role only)
Being responsible for local white board completion of doctors' on-call rota - submitting copy to the Accident & Emergency department
Able to work alone, out of hours
Prioritising call logs
Responding to and completing routine emergencies
Provision of 24 hour monitoring and response in accordance with procedures to include Fire Plant alarms, Intruder alarms and Gas alarms
Dealing with all calls in a courteous and tactful manner, redirecting as and when required
Liaising with BT, Trust IT and Data Pulse on a regular basis
Maintaining a high level of confidentiality at all times
Reporting faults on extensions, exchange lines, private circuits and staff location systems
Able to keep calm under pressure, in a busy environment dealing with different demands of service users
Operation of a back-up switchboard system - Meridian - in the event of a systems failure
Providing directory enquiry service for hospital employees and the public
Previous experience of working in a Telecoms and Helpdesk operation is essential
A flexible approach to the working hours and demands of the role

Operator / PBX Switchboard Resume Examples & Samples

Operates the PBX switchboard system, answering and routing calls promptly, accurately, and courteously for patients, staff, physicians and the general public
Develops and maintains information and knowledge about departments, services, policies and procedures necessary to answer and route calls and inquiries
Operates all designated equipment (e.g., switchboard, paging system, alarm systems, etc.) and reports problems to keep all communication systems in optimum working condition
Ensures patient confidentiality by releasing patient information according to established policies and procedures

Switchboard Supervisor Resume Examples & Samples

Previous supervisory experience in a similar environment would be desirable
Managing telephone calls ensuring a professional and helpful service throughout, escalating information on complaints and issues to the Account Manager
To be fully conversant with the telephone system
To be able to handle general enquiries and ensure all information is accurate and complete in only one call
Excellent communication skills and exceptional attention to detail
Proven experience and understanding of an exceptional Customer Service delivery
Excellent time management and organisational skills

Administrative / Switchboard Office Resume Examples & Samples

Input and/or retrieve data for designated records, files, etc., usually via computerized systems. Maintain complete and accurate information in database(s)
Perform simple calculations, and complete job-related forms (hand written and electronic). Tabulate and compile data in a standard format for analysis by others. This may include setting up basic spreadsheets/charts
Communicate with other Sears departments, and contact outside sources in some cases to exchange information. This includes responding to queries and requests for information, distributing information packages and materials, etc
Participate with senior office administrative staff as required in performing related activities, eg. compiling standard reports, performing parts of complex assignments such as basic analysis, complex calculations, etc
Perform general office duties which may include filing office documents and maintaining filing systems, answering telephones, responding to routine inquiries, operating duplicating machine, stuffing envelopes, faxing documents, scheduling/arranging meetings including booking rooms and catering,
Work in compliance with all laws and regulations and attend or complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others. Perform other duties as required
Computer skills, including ability to operate job-related Sears/PC systems, data entry and retrieval, word
A minimum of 6 months of previous work experience

Casual Switchboard / Reservation Agent Resume Examples & Samples

Have a detailed knowledge of department Brand Standards
Have a detailed hotel knowledge, including best transportation options to/from the hotel, nearest hairdresser, chauffeur and taxi services used by the hotel, nearest attractions
Positively dealing with and learning from customer complaints and comments
Ensure all calls are handled to the required hotel and company standards
Make food and beverage and spa reservations as per guest's requests
Make reservations for spa day guests
Being able to explain and recommend MPW, Bar and Kallima Spa menus
Handle all guests' pre-arrival requests
Make sure all special occasions and special arrangements have been entered to the system (OnQ, Book a Table, Spa reservations)
Promote all facilities of the hotel and group
Plans, organises and uses a systematic approach to get things done
Manages time and resources effectively
Sets high personal performance standards
Prioritises actions and manages tasks through to completion
Communicates openly and clearly both verbally and in writing
Self reliant, working with minimal control and direction
Acts on own initiative when appropriate
Adapts quickly and positively to new situations
Can handle more than one task/situation at a time

Switchboard / Receptionist Resume Examples & Samples

To handle all incoming and outgoing telephone calls / enquiries, promptly giving a warm, courteous welcome and using the agreed salutation
Work a 40hr week on a rota system covering hours between 07.30am to 21.00hrs
To provide assistance for meeting room bookings as required and to liaise with relevant parties to ensure the delivery of a professional service
To carry out regular checks of the meeting rooms on site to ensure correct set up and readiness for client use, including rearranging furniture and room layouts as required
To ensure the local WPC and/or Regional Front of House Workplace Manager is made aware of any maintenance issues requiring attention in the reception area and Client Suite
Corporate switchboard experience essential – minimum of two years experience
Some previous experience of customer service environment essential

Switchboard Receptionist Resume Examples & Samples

Bilingual English/Spanish- Must be able to speak, read and write in both languages without limitations or assistance
Minimum 1 year of experience answering multi-line phones - front desk/patient or customer facing (non- medical acceptable)
Ability to effectively present information over the telephone to customers, clients, and other employees of the organization
Proficient Computer skills and aptitude for technology
Experience in a medical office or healthcare setting

Switchboard Opr / Receptionist Resume Examples & Samples

2) Answers and directs incoming phone calls in a prompt, friendly and outgoing manner
3) Handles customer and associate questions and requests
4) Distributes applications to prospective new associates
6) Filing, copying & other clerical assignments as needed
7) Maintains associate bulletin boards; insures they are current; posts schedules
8) Familiar with store layout
9) Remains product knowledgeable
10) Aware of advertised sales, special events and store layout
11) Keeps work area clean, neat and well stocked with supplies
12) Follows all Company Policies and Procedures

Switchboard Technician Supervisor Resume Examples & Samples

Leading technical and managerial interface for all mechanical and drafting tasks including but not limited to planning, coordinating, maintaining, and meeting overall production schedule
Managing the development of conceptual designs based on customer requirements and factory capability
Participate in Lean events and contribute to process improvements designed to reduce cycle time, increase front end efficiencies and improve information quality
Interface with the Design Engineering department when necessary for development of switchboard custom designs
Interface with Quality/Warranty Department to ensure continued post-shipment customer support
Administering performance management process and managing the career development of direct reports
Support and assist assembly teams in resolution of process and or information quality problems
Lead team with goal of improving quality, productivity, reducing cycle time, and/or achieving major cost savings
Proactively participate on cross functional teams in support of implementing lean manufacturing strategies, including front end business process improvement
Promoting and championing Eaton Business System, Eaton Lean System, and Eaton Quality System for team. (Reduction of turnbacks, perform 5 Whys and 8D’s)
Fostering an environment that promotes Eaton’s goals, philosophies, and encourages continuous improvement
Lead 8D Corrective Action activities and Quality Councils serving as subject matter expert on quality issues within direct scope of responsibility
Identifying, attracting, training and retaining key technical talent for the P&S organization
Bachelor’s degree in Engineering from an accredited institution
Minimum 5 years of experience in an engineering or quality engineer position
Minimum 1 year of managerial experience
No relocation benefit is offered for this position. Only candidates residing within the immediate area of the Sumter facility (50 mile radius) will be considered for this position
Six Sigma certification or related ASQ certification (especially Certified Quality Engineer certification)
Proficient in developing mechanical and electrical drawings
Previous experience with manufacturing and production processes
Previous experience in electronic and electro-mechanical design
Previous experience with UL
Previous experience working with switchboards and panelboards

Telephone Switchboard Resume Examples & Samples

Responsible for telephone call handling in a courteous, informative, and timely manner
Call handling includes receiving, directing and transferring calls that are local, long distance, and worldwide
Services include but are not limited to conferencing, directory assistance, emergency assistance, morale calls, and crisis management
Telephone calls may be received/placed through a commercial telephone system or the Defense Switched Network
Provides further assistance and research as needed when the customer is unable to provide the appropriate information
Performs weekly telephone operations equipment console tests to ensure proper functionality
Maintains call logs and master station logs while detailing shift changes and outages
Notifies the base telephone systems manager (or designated alternate) of alarm phones and alarm indications as received. Accurately records alarm indications on the master station log
Provides assistance with the Call Pilot telephone answering system to include but not limited to resetting passwords, establishing voicemail accounts, and providing general Call Pilot assistance
Minimum of one year customer service experience is required
Microsoft Office and basic computer skills highly desirable

Switchboard Agent Resume Examples & Samples

Together with other associates, ensure that the guest arrival and departure process is continuously improved through the use of ongoing analysis and collaborative problem solving
Maintain a favourable working relationship with fellow associates in the Front Office, as well as with associates throughout the hotel/company
Work collaboratively with fellow leaders and associates to resolve customer concerns through service recovery
Demonstrate our value of teamwork by genuinely cooperating and assisting fellow associates
Must be a dedicated, keen and self-disciplined individual with a sincere desire to provide excellent customer service within a high volume environment while maintaining a motivated and organized environment for fellow associates

Operator Switchboard Resume Examples & Samples

A high school degree or equivalent in order to maintain required records and to deal effectively with a variety of people calling the hospital
Prefer previous experience as a switchboard operator
Four-to-six week’s on-the-job training required to learn policies, emergency procedures, codes, and equipment

Ideal Services / Switchboard Resume Examples & Samples

Answer console
Direct phone calls to appropriate Personnel
Assist all guests and associates
Responsible for supervision of PBX operators
Omni Prompt Response Help Line
Wake-up calls

CW Receptionist & Switchboard.ims Ops Resume Examples & Samples

Greet visitors
Distribute name badges to visitors, temporary employees, etc
Schedule meeting rooms for all
Answer and transfer calls
Participate in company and community service events
Perform light Administrative and PC Support as needed
Responsible for updating the automated messaging center daily
Responsible for ordering, maintaining and distributing promotional items for Promotional Store

Switchboard Resume Examples & Samples

Answer all incoming calls for SPC/SDC and Springfield Outdoor World and transfer appropriately or answer questions
Answer calls not handled by an Auto-attendant at all outlying stores and transfer appropriately
Maintain departmental listings of personnel for appropriate transfer of calls
Maintain and update maintenance logs for store vehicles on CRT
Maintain Work Order logs and weekly/monthly reports for Maintenance department on CRT

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