Switchboard Operator Resume Samples
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Switchboard Operator Resume Samples
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AD
A Davis
Abbigail
Davis
5122 Hoeger Hills
Phoenix
AZ
+1 (555) 523 7782
5122 Hoeger Hills
Phoenix
AZ
Phone
p
+1 (555) 523 7782
Experience
Experience
Phoenix, AZ
Switchboard Operator
Phoenix, AZ
Hayes Inc
Phoenix, AZ
Switchboard Operator
- Providing accurate information and providing assistance regarding hotel
- Communicates codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans
- Maintain equipment in working order and report failures to direct Manager
- Accomplishes individual and team goals and objectives established by supervisor based on prior performance evaluation
- Performs other work related duties and activities as assigned or requested
- Identifies problem, troubleshoots, and provides advice to assist callers
- Provides routine clerical assistance to various departments, including report distribution, mailing and related duties
Dallas, TX
Receptionist / Switchboard Operator
Dallas, TX
Jaskolski-Boehm
Dallas, TX
Receptionist / Switchboard Operator
- Working knowledge of Word, Excel and Outlook
- Assists with company Commute Trip Reduction program
- Assist other areas with admin and clerical tasks
- Assisting with meeting and event coordination
- Work email received from policy holders and agents as requested
- Work ad-hoc request from Contact Center team (i.e. address change requests)
- Assisting guests with technology resources, travel arrangements
present
Chicago, IL
Switchboard Operator / Receptionist
Chicago, IL
Gerlach Group
present
Chicago, IL
Switchboard Operator / Receptionist
present
- Conduct 1:1 meetings with Manager to ensure work efficiency and personal development
- Perform duties that are directly related to the specific job assignment/work area
- Perform those duties that are directly related to the specific job assignment/work area
- Provide logistic supports to company events
- Manage mails and courier deliveries
- Provide full spectrum of office administrative and clerical support
- Assist travel and accommodation arrangements
Education
Education
Bachelor’s Degree in Confidentiality
Bachelor’s Degree in Confidentiality
Brigham Young University
Bachelor’s Degree in Confidentiality
Skills
Skills
- Demonstrated PC skills including a basic proficiency in Microsoft Word and intermediate proficiency in Microsoft Excel and Outlook
- Ability to handle calls in highly critical, stressful situations with a calm, professional and helpful demeanor
- The ability to learn quickly
- Ability to communicate in Spanish favorable, but not necessary
- Ability to multitask while also maintaining a high level of attention to detail
- Experience with Windows 2000 and basic computer knowledge
- A working knowledge of basic medical terminology
- Ability to work on your own and as part of a team
- Excellent customer service skills
- The ability to work efficiently and multi-task in a fast-paced, high pressured environment
15 Switchboard Operator resume templates
Read our complete resume writing guides
1
Switchboard Operator Resume Examples & Samples
- Responsible for answering telephone calls in an effective and professional manner
- Work a 20hr week on a rota system covering hours between 07.30am to 11am and 5pm to 9pm
- To maintain an organised and tidy work area at all times
- To report any technical faults to the IT team promptly
- Some previous experience of customer service environment desirable
- Previous corporate working experience desirable
2
Switchboard Operator Resume Examples & Samples
- Answer and direct all incoming calls
- Assist all visitors to the Corporate Office
- Determine value and authorize Buckle gift cards
- Check inventory “on hands” for all stores
- Search and obtain SKU #’s for stores
- Check and sort items sent in store mail
- Search and issue gift certificates from layaway aging file
- Various duties as requested by other departments in the support center
3
Switchboard Operator Resume Examples & Samples
- Answer all incoming calls as per Holt Renfrew protocol “With Pleasure…”
- Transfer calls to appropriate recipients using current telephone directory
- Take and deliver messages in an efficient and time-sensitive manner
- Set switchboard voice mail system each night and collect and distribute messages each morning
- Maintain master list of all names and extensions in location
- Maintain equipment in working order and report failures to direct Manager
- 2-3 years previous experience in similar capacity
- Be extraordinary
- Drive performance
- Celebrate successes
4
Switchboard Operator Resume Examples & Samples
- Operates a switchboard and answers incoming calls
- Provides requested information or transfers calls to the appropriate extension as needed
- Places long distance and international calls for employees and sets up conference calls as requested
- Logs and reports telephone equipment and telephone service problems
- Assists with other switchboard related tasks as assigned
5
Switchboard Operator Resume Examples & Samples
- Greet and assist all visitors to the Corporate Office
- Check availability of merchandise
- Search and obtain SKU numbers for stores
- Sort and deliver store mail to appropriate departments
- Various duties as requested by other departments in the support center and distribution center
6
Switchboard Operator Resume Examples & Samples
- Answering phone lines for medical facility
- Takes phone messages when necessary and properly informs appropriate person
- Screens and disseminates all incoming calls in a professional, courteous and timely manner
- Maintains and enhances telephone directories
- Checking-in patients
- Scheduling and confirming appointments
- Ensuring customer satisfaction
- Special projects as assigned by Manager or Supervisor
- Bilingual-English/Spanish- (fluent level in both, with written and verbal communication skills)
- Capacity to maintain confidentiality, work independently and with a team in support of the department
- Previous experience in switchboard role
- Excellent organizational and multi-tasking skills
- Ability to work in a fast pace environment with professional demeanor at all times
- Must be flexible, compassionate, and have patience at all times aiming towards Perfect Service
- Proficiency in Microsoft Office Programs: Outlook and Word
- This role is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB
- Prior experience with Chameleon or E-Clinical Works (ECW)
- Ability to type 50-55 wpm
- Experience with Geriatrics
- Experience with Medicare/Medicaid
- Experience verifying insurance eligiblity
7
Switchboard Operator Resume Examples & Samples
- Previous medical office experience
- Ability to work in a very fast-paced and at times, stressful environment
- Excellent interpersonal, communication skills (oral and written) , and a pleasant telephone voice are needed
- 1 year of Experience in medical office or healthcare setting
- EMR experience
8
Switchboard Operator Resume Examples & Samples
- Minimum of 1 year professional experience in customer service/customer facing role
- Microsoft Office proficiency –Outlook, Word, Excel
- Experience with Geriatric population
9
Switchboard Operator Birmingham Permanent Resume Examples & Samples
- To promote a professional and pro-active image as part of the switchboard team at all times through leading by example
- To support the National Switchboard Team Leader in delivering a professional service
- Work a 20hr week on a rota system covering hours between 12:00pm and 16:00pm
- Late shift cover once per fortnight on a 5pm – 9 pm
- To effectively communicate any information to team members, which will assist with delivering switchboard services
- Whenever possible, anticipate caller needs. Follow up with requests and ensure client expectations are not only met but exceeded
- To assist the National Switchboard Team Leader, whenever necessary to collate caller data
- Support and understand BCP actions for the National switchboard
- To communicate discrepancies relating to directory information to the National Switchboard Team Leader
- Attend team meetings
10
Switchboard Operator Resume Examples & Samples
- 1-3 years of related experience with high volume multi-line phone systems (300+ calls per day)
- Demonstrated interpersonal skills and a friendly, professional demeanor
- Demonstrated verbal communication skills
- Demonstrated telephone etiquette and skills
- Ability to handle calls in highly critical, stressful situations with a calm, professional and helpful demeanor
- Ability to multitask while also maintaining a high level of attention to detail
- Demonstrated PC skills including a basic proficiency in Microsoft Word and intermediate proficiency in Microsoft Excel and Outlook
- Prior experience using complex telephone systems
11
Switchboard Operator Resume Examples & Samples
- Assist all visitors to the support center
- Search computer programs for various information
- Answer questions on current inventory at stores
- Search and obtain stock numbers
12
Switchboard Operator Resume Examples & Samples
- Answers all calls that come into the switchboard and directs them appropriately
- Utilizes computer to look up extensions and names within the company
- Other duties as assigned based on divisional needs
- Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules
- Exhibits regular, reliable, punctual and predictable attendance
- At least 1 year Customer Service experience
- Excellent interpersonal and communication skills both written and verbal
- Strong problem-solving and organizational skills
- Highly professional manner
- Ability to work well under stress and high call volume
- Pleasant telephone voice
- Sense of urgency during peak volumes
- Previous switchboard experience
13
Switchboard Operator / Receptionist Resume Examples & Samples
- Operate the telephone system during the designated operating hours
- Ensure the telephone system is operating efficiently, and when problems arise, contact appropriate telephone repair personnel
- Project a pleasant and professional voice to callers
- Keep current information on phone numbers of company employees
- Greet all visitors, determine nature of business, provide appropriate information, and refer visitors to appropriate person in the organization or contact that person by telephone, arranging an appointment
- Provide information, directions, answers to inquiries, etc. as needed
- Receive and notify recipients of deliveries from UPS, Federal Express and other express carriers. Receive and notify appropriate persons of other deliveries such as supplies, furniture and equipment
- Have a working knowledge of the services provided by the bank/agency such that connections can be made to those who can answer questions regarding these services
- Perform those duties that are directly related to the specific job assignment/work area
- Type general correspondence and reports as assigned
- Represent BB&T in a professional and mature manner
- High School diploma or equivalent education and related training
- Ability to read and follow written instructions
- Ability to project friendly and professional voice over the telephone
- Good keyboard skills with general understanding of computer applications
- Associate degree or some college
- PC skills including Windows, Excel, and mainframe data entry
- Good knowledge of the functions of the various departments and the services offered
14
Retail Switchboard Operator Resume Examples & Samples
- Receives and directs all incoming calls in a curtious and polite manner
- Secures and logs keys, RF guns,radios and other equipment as assigned and insures their return at store closing
- Must be able to stand and/or walk to fill orders, assist customers on the sales floor, etc
15
Switchboard Operator Resume Examples & Samples
- Ability to communicate effectively both verbally and in writing is essential
- Computer literacy skills Basic Excel, Word and Outlook / Lotus Notes
- Must have sound numerical skills
- Familiar with switchboard technology e.g. ARC
- Ability to operate calmly under pressure
16
Switchboard Operator Resume Examples & Samples
- Answers incoming phone calls
- Directs caller to appropriate department or individual or takes a thorough message
- Assists with clerical duties as requested
- Previous switchboard experience is a MUST
- Good communication skills both written and verbal
- Must meet MileOne hiring criteria which includes a drug and background check
17
Receptionist / Switchboard Operator Resume Examples & Samples
- Consistently projects a pleasant and courteous image of VF Imagewear; using professionalism and proper business etiquette either in person or by telephone
- Answers incoming telephone calls, ascertains callers’ needs and/or the subject of their calls and transfers them to the proper department or person; takes accurate messages as necessary and ensures delivery to intended party
- Effectively handles face-to-face walk-in visitors, answers questions, and directs them to the appropriate person or department ensuring security and tactfulness
- Performs a variety of general clerical tasks at or near the console, such as completing forms, maintaining files, typing, and stuffing envelopes
- Assign/track temporary security visitor badges and compliance with VF Safety policy
- Provides clerical support, ie, logging orders, sorting and stuffing invoices, selling postage stamps, signing for express mail. etc
- Ability to work and adapt to changing organizational and operational needs and take on additional duties and responsibilities as needed
- Years of related professional experience: 1+
- Previous experience with multi-line switchboard
- Excellent PC skills, including word processing and spreadsheets via Microsoft Office products
- Must be able to speak in a clear and concise manner
- Professional demeanor
- Reliable attendance
- Ability to sit for long periods of time
18
Switchboard Operator Resume Examples & Samples
- High volume calls which requires excellent customer service
- Transfer to other departments accurately and in a timely manner when needed
- Ability to communicate in Spanish favorable, but not necessary
19
Switchboard Operator / Receptionist Resume Examples & Samples
- Keep current information on phone numbers of company associates
- Provide information, directions, and answers to inquiries, as needed
- Receive and notify recipients of deliveries from UPS, Federal Express and other express carriers
- Receive and notify appropriate persons of other deliveries such as supplies, furniture and equipment
- Perform duties that are directly related to the specific job assignment/work area
- Type general correspondence and reports, as assigned
- High school diploma, or equivalent education and related training
20
Corporate Switchboard Operator Resume Examples & Samples
- Previous switchboard experience is a must
- Working knowledge of all Microsoft Office applications, including Word and Excel
- Associate’s or Bachelor’s Degree in Business or a related field
- Previous call center experience
- Ability to type 30 WPM
21
Switchboard Operator Resume Examples & Samples
- Answer all incoming calls as per Holt Renfrew protocol “ With Pleasure…”
- 2-3 years previous experience on a multi-line switchboard
- 2+ years of experience in a supervisory capacity
- 3-5 years successful high-end restaurant experience
22
Receptionist / Switchboard Operator Resume Examples & Samples
- Switchboard operator duties for all incoming calls
- Scheduling conference rooms and other company resources using Outlook
- Direct incoming and outgoing packages and sorting mail
- Greeting and directing guests entering and leaving facilities
- Maintaining conference rooms, lobby and kitchen areas
- Distributing incoming faxes
- Parking Validation
- Arranging taxi cabs
- Assisting with meeting and event coordination
- Assists with company Commute Trip Reduction program
- Updating employee lists and mail distribution
- Office coffee ordering
- Courier orders
- Ordering flowers for occasions
- Calls on building maintenance issues
- Incidental typing and/or routine clerical work as assigned
- Assisting guests with technology resources, travel arrangements
- Making Copies/Scans for employees and guests
- 1 -2 years of related experience
- Working knowledge of Word, Excel and Outlook
23
Switchboard Operator Resume Examples & Samples
- Primary TrueInsight function to take incoming requests from customer and technicians and provide support with the assistance of SRC and Tech Support. Operators will identify circumstances where customers would need service based on Perle box module and Axeda software
- Modified TrueInsight function after hours is to monitor incoming after hour calls for TrueInsight customer and provide the on call technician with a report out of Axeda that will assist in troubleshooting customer issue
- Team responsible for projects as assigned to assist other groups within the Business Unit when requested
- Answer incoming calls to Westminster, MA corporate facility and forward calls to the appropriate person or department for internal and external customers
- Answering incoming calls after business hours for National Accounts Department, as well as, Tech support
- Answer incoming calls for after hours answering service for District locations and take any appropriate actions as required to resolve customer problems
- Enter calls into HEAT and/or ACE based on District/SRC needs
- Page technicians and/or Managers for service issues as required including following up on service calls to assure completion
- Maintain and update the On Call Tracking site in the SimplexGrinnell website Answering Service database and perform data entry as needed
- Utilize Windows based PC software to perform job functions, such as, accessing multiple spreadsheets in Answering Service folder to assist in acquiring the proper information for internal and external customers
- Perform other related administrative and clerical functions as necessary as directed
- 1) Exposure to Windows-based PC computing environment
- 2) Computer keyboarding skills (at least 30-40 WPM)
24
Switchboard Operator Resume Examples & Samples
- Answer and direct incoming calls received through the automated phone attendant in a timely and professional manner
- Determine nature of call, screen calls by following established protocol, direct caller to correct area
- Update data used for Switchboard
- Maintain information in various data bases
- Perform other clerical tasks and duties as assigned
- Assist the Post Office staff with job duties as needed including
- Excellent communication skills and customer service skills
- Strong working knowledge of Excel, Word and other general PC related programs
- Strict attention to detail and accuracy while performing multiple tasks
- Organizational skills required with ability to meet deadlines
25
Switchboard Operator Resume Examples & Samples
- Responsible for booking dining reservations and providing information to our guests in regards to dining options and hours
- Required to monitor the emergency systems in the hotel and respond appropriately
- Dispatch service calls through our Royal Service Software for all key departments in the hotel
- To be fully aware of and adhere to health and safety, fire and bomb threat procedures
- Update directory information as required in front office software and lists
- Good hearing and a clear telephone voice
- Fluency in a second language an asset
- Must be willing to work overnight shifts
26
Switchboard Operator Resume Examples & Samples
- Answering and operating telephone business system
- Transferring over 100,000 incoming and interoffice calls annually
- Distribution of incoming faxes from the primary fax line
- Keep current with daily campus activities to respond to and provide callers with current information
27
Switchboard Operator Resume Examples & Samples
- Answer and forward all incoming calls in accordance with hotel standards
- Provide verbal or other assistance to guests, vendors and visitors, including but not limited to directions, general hotel information, hours of operations, local area attractions, etc
- Receive, record, dispatch and follow up on all guest requests to ensure timely follow up in accordance with hotel standards
- Receive, enter and execute all guest wake up calls
- Conduct additional duties, including but not limited to inputting guest history, running daily reports, communicating VIP arrivals, maintaining a clean and organized work area
28
Switchboard Operator Resume Examples & Samples
- Act as gatekeepers by identifying and terminating sales/solicitation calls
- Identify discrepancies in the Edward Jones Directory and request changes
- Record calls in Service Center for analysis, training and potential contact reduction information
- Educate branch callers of firm directory resources and influence their use of the resources available to them
- Assist with international calling
29
PBX Switchboard Operator Resume Examples & Samples
- Position Requirements
- Licensure/Certification/Registration:None
- Knowledge, Skills and Abilities:Knowledge of hospital operations and switchboard use. Excellent customer service skills. Able to maintain confidentiality. A high degree of accuracy and attention to detail is required. Should have excellent verbal and written communication skills
30
Receptionist & Switchboard Operator Resume Examples & Samples
- Meet and greet all visitors to RBH reception in a highly professional and friendly manner
- Issue visitor badges and information as required, with processes specific to each independent company within RBH
- Liaise with hosts and direct visitors to their destination
- Answer all calls to the switchboard in a highly professional and friendly manner. Route calls as required and deal with initial general enquiries as appropriate. Screen calls as per the 'no name' policy
- Issuing temporary staff security cards. Keep a record of cards issued so these can be recovered or cancelled as needed
- Liaise with Reception team in Man's Mayfair office and other RBH tenant Receptions as required
- Empty the turnstiles of returned visitor cards
- Ensure Reception is kept clean and tidy, reporting issues and faults to the Facilities Helpdesk as required
- Provide general local area information to visitors and staff eg: nearest taxi rank, nearest hotel etc
- Provide back-up to Facilities Helpdesk during busy periods (subject to the Switchboard being prime activity)
- Remotely activate the priority lift for VIP visitors or mobility impaired people
- Approve room bookings for Man's client meeting suite via the room booking system including assisting with booking requirements such as hospitality and AV services
31
Switchboard Operator Resume Examples & Samples
- Answer, screen, and route inbound telephone calls from the public
- Maintain appropriate records and prepare required reports
- May operate computer terminal and perform word processing assignments and related clerical tasks
- Responds to general customer inquiries and requests for information and routes callers to appropriate DHS personnel as required
32
Switchboard Operator Resume Examples & Samples
- Online Assessments: We'll then ask you to complete online assessments if you have passed our minimum screening criteria. You will also receive an email with the link to these assessments so you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles
- Interview: If you are successful in our assessments we will contact you to conduct a brief telephonic interview before we invite you to attend a face-to-face interview
- Outcome: Following your interview we'll be in touch within five working days to advise you of the outcome
33
Receptionist / Switchboard Operator Resume Examples & Samples
- Bilingual English/Spanish
- Experience answering multi-line phones experience -front desk/patient or customer facing (non- medical acceptable)
- Strong Multi-tasking and Organizational skills
- Excellent team player with dependability
34
Front Desk Agent / Switchboard Operator Resume Examples & Samples
- Greet, check in and settle guest accounts while ensuring all service standards are followed
- Respond to each Guest who approaches the Reception Desk
- Drive rate through up-selling room brands
- Proficiency in English (verbal and written), second language an asset
- Previous customer related experience preferred
- Previous PMS experience an asset
- Knowledge of Micros Fidelio Opera, Microsoft XP and Office Applications an asset
- Must be able to type 25 words per minute
- Must possess a professional presentation
- Ability to work well under pressure in a fast paced environment
35
Switchboard Operator Resume Examples & Samples
- Two year’s work experience, preferably in a call center or an administrative role
- Proficient oral and written communication
- Excellent interpersonal skills
36
Switchboard Operator Resume Examples & Samples
- · High school diploma or equivalent
- · Excellent oral and written communication skills
- · Prior PBX related experience preferred
37
Switchboard Operator Resume Examples & Samples
- Answer and forward incoming calls for CBS Corporation and affiliated Companies
- Direct and route switchboard calls as required in the most professional manner; in order to project an outstanding image of the company and the most positive first impression
- Perform various routine functions including filing, copying, faxing and video conferencing as required
- Assists Supervisor on special projects (i.e. word processing) as required
- Minimum one (1) year experience operating a switchboard console or similar equipment
- Must have excellent phone manners, poise, and pleasant disposition in greeting customers
- Possesses strong verbal and Interpersonal skills
- Demonstrates good written communication and organizational skills
- Familiarity with Microsoft Office applications
- Punctuality is key and maintaining excellent attendance a must
- Flexibility to work overtime when needed
38
Switchboard Operator PRN Resume Examples & Samples
- Education:High school graduate or GED required
- Experience:Previous clerical experience with an emphasis on Customer Service and knowledge of multiline phone systems operation is preferred
- Skills:Good hearing and concise speaking ability is essential to operation of the switchboard, assisting physicians, office personnel and general public effectively
39
Switchboard Operator Resume Examples & Samples
- Greets patient upon arrival and verifies appointment date and time
- Requests patient’s name and time of arrival on sign-in sheet
- Verifies patient’s eligibility prior to following day’s appointments
- Prints encounter forms and verifies demographic information as applicable
- Secures patient’s signature on all forms required
- Collects co-payments as applicable
- Submits to Member Maintenance Department any changes to patient’s demographics. Notifies medical assistants of patient arrival. Maintains patients informed of progress or delays in physicians’ schedules
- Schedules follow-up appointments with primary care physicians and in-house specialists
- Schedules transportation services as required. Responds to incoming telephone call in a courteous and professional manner
- Transfers calls to the appropriate extensions as necessary
- Takes messages and distributes them appropriately
- Logs all in-coming faxes Faxes reports as requested by
- Physicians
- Confirms patients’ following day appointments
- Re-schedules no-show patients
- Mails no-show letters
- Addresses patients problems/ concerns as may arise
- Complies with company and regulatory agency guidelines
- Attends departmental meetings as required
- Bilingual English/Spanish (Fully fluent levels in both)
- Experience in a front desk patient or customer facing role (non-medical acceptable)
- Customer facing and phone related customer service experience
- Excellent customer service skills and telephone skills
- Excellent computer skills, organizational, and multi-tasking skills
- Medical office reception experience
- Understanding of general medical terminology and medication information
- Prior experience with EMR’s
40
Switchboard Operator Resume Examples & Samples
- Consistently demonstrates commitment to customer service excellence in all interactions with patients, family members, visitors and other staff that are consistent with the Kessler Customer Service performance standards
- Continually participates in building and maintaining positive working relationships through effective communication, performance improvement and teamwork efforts. Demonstrates the ability to clearly and effectively communicate (to include reading, writing, and speaking) to all patients, family members, visitors and other staff members with the expectation that each employee, within the context of their specific job duties, can read, interpret, understand, and communicate clearly and effectively in order to ensure proper understanding, all written/verbal communication are followed and information is shared appropriately
- Demonstrates, maintains and upholds expectations set forth in the organizational Code of Conduct
- Actively participates in the safety programs of the organization by identifying potential risks and promoting patient safety as well as environmental safety
- Accomplishes individual and team goals and objectives established by supervisor based on prior performance evaluation
- One or more years of office/phone experience required
41
Switchboard Operator Resume Examples & Samples
- Answers all incoming calls in a timely and professional manner and transfers them to the appropriate person
- And/or department
- Assesses that the switchboard is in working order, reports any hardware problems to supervisor
- Provides outside lines for restricted telephones. Monitors usage of outside lines by maintaining records and noting patterns or problems
- Acts as receptionist for all visitors to the Institute
- Pages personnel and makes announcements over the intercom system
- Provides communication according to the official plans of the Institute during emergencies, disasters and related situations
- Trains relief personnel in switchboard operations as well as all emergency procedures
- Provides routine clerical assistance to various departments, including report distribution, mailing and related duties
- Assumes responsibility for arranging per diem coverage when off during regular work schedule, and notifying supervisor /switchboard operator coordinator of coverage plan
42
Switchboard Operator Resume Examples & Samples
- Previous experience in healthcare
- Computer literate (Windows Applications, HMS, AS400)
- Experience with multi-line switchboard
43
Switchboard Operator Resume Examples & Samples
- At least 6 months Customer Service experience is preferred
- At least 6 months switchboard/PBX experience is preferred
- Manual dexterity and mobility required
- Basic understanding of computers, telephone switchboard and PBX equipment and systems
- Answers high volume multi-line phone system
- Handles large volume of calls
44
Switchboard Operator Resume Examples & Samples
- Answer all internal and external customer calls within service level agreement, in a polite and professional manner
- Ensure that customer is transferred to correct department/person
- Be first point of contact into Computacenter for our customers
- Proactively gather departmental/company information
- Provide general company information when requested
- Provide helpdesk 1st line support for facilities department
- Occasional reception cover
- The Ideal Candidate
- Previous experience working within a company switchboard environment
- Building/maintaining relationships at all levels
45
Switchboard Operator Resume Examples & Samples
- Experience with multi-line telephone systems and paging systems (minimum 1 yr)
- Demonstrated ability to communicate verbally to all patients, patient families, physicians, co-workers and all hospital departments and/or patient care floors
- Ability to function effectively under stress
- Computer skills (Microsoft office)
- Attention to detail and concentration
46
Switchboard Operator Resume Examples & Samples
- Provides troubleshooting support to a user community employing computer systems
- Operate computer terminal and perform word processing assignments and related clerical tasks
- Responds to general inquiries and requests for information and routes callers to appropriate DHS personnel as required
- Identify problems and provide applicable remedies
- Position involves shift work: day, evening & overnight
47
Switchboard Operator Resume Examples & Samples
- Minimum 4-6 yrs experience in a customer service role, required
- Previous experience operating a switchboard, highly preferred
- Ability to work holidays and weekends as needed
48
Switchboard Operator Resume Examples & Samples
- Answers phones promptly and courteously
- Responds to mail regarding account inquires
- Answers patient questions
- Works one on one with billing agency to actively collect past due balances
- File all correspondence in patient record
- Researches patient problems and complaints for causes and solutions
- INFORMATION MANAGEMENT
- Verifies all ICD-9, CPT codes and modifiers when posting to patient account
- Maintains records and files current for easy retrieval
- Enters patient information for appointments
- Reviews daily transaction journals to ensure all transaction batches are balanced
- Handles patient accounts confidentially
- CLERICAL
- Post all charges and payments to each designated patient account
- Uses appropriate adjustment and payment codes when posting to patient accounts
- Refers necessary accounts to billing agency to process for collections
- Ensure patient information is accurate in patient and computer records
- Maintain chart order established by clinic, when filing correspondence in patient record
- STEWARDSHIP
- Understands billing process
- Handles collections of patient money in accurate honest mannerism
- Handles patient accounts in confidential mannerism
- Effective in personal time management
- GUEST RELATIONS
- Maintains good working relationships with patients, clinic staff, billing agency and insurance companies
- Comply with regulatory standards for the industry and the clinic
- Schedule patient appointments
49
Switchboard Operator Resume Examples & Samples
- Handling inbound Contact Center interactions (phone, email, MyChart, TOC, faxes, etc.)
- Follow HIPAA policy and procedures
- Understand and support the department policies and procedures
- Active listener - analyze patient needs and give high priority to their satisfaction
- Effective in identifying , analyzing and solving problems
- Proven ability to multitask and prioritize daily work in a fast paced contact center environment
- Proficient with using multiple computer programs and applications simultaneously
- Ability to handle difficult customer interactions
- Must possess computer skills and be familiar with copier, fax machine, telephone, in addition to other pieces of office equipment
- Must type a minimum of 40 WPM
- 1 - 2 years Call Center and/or Customer Service environment required
- 1 - 2 years experience in a centralized scheduling department and / or call center required
- 1 - 2 years experience with Epic or EMR preferred
- Knowledge of HIPAA and all areas of scheduling, including medical terminologies, provider templating, and accepted insurance coverage preferred
50
Receptionist / Switchboard Operator Resume Examples & Samples
- Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
- Serves as primary receptionist and secondary switchboard operator for BGEA, which includes and is not limited to cheerfully receiving and greeting visitors and employees, answering incoming calls, referring callers to employees or departments, paging, maintaining security awareness, and promptly notifying the Telecommunications Technician and/or the Managing Director of system malfunctions or other problems, and the Security Department of security concerns
- Registers guests, calls for escorts, notifies employees of visitor appointment arrivals, distributes specified forms and promotes comfort of visitors
- Consistently exemplifies friendliness, courtesy, cheerfulness, and professional dress and grooming standards in promoting effective public relations within BGEA Headquarters, BGEA, and the general public
- Performs duties in BGEA Headquarters during all regularly scheduled office hours, and during closing events resulting from inclement weather, disasters, or other events, personally ensuring transportation to and from work, or by being met and transported as arranged or otherwise provided by BGEA staff during closing events
- Provides direction and support to employee relief operations, and training to those employees
- Ensures consistent, continuous staffing of reception desk, area, and switchboard to ensure continuity of service, despite circumstances, arranging for relief operators as necessary
- Receives tour groups, assembles related materials, and contacts tour guide for walk-in tours
- Arranges reception area décor and movable items, and maintains clean, orderly reception desk and area
- Provides extraordinary call and messaging duties for temporarily assigned employees, guests, or vendors as directed
- Receives and completes other projects as directed
- Excellent relational skills essential to promoting exemplary public and employee relations duties, consistently demonstrating Christian grace and behavior in all interactions
- Excellent communication and general clerical skills
- Extensive knowledge and skills related to automated switchboard operation
- Good keyboard skills
51
Switchboard Operator Resume Examples & Samples
- Answer all incoming calls for our Base Camp (headquarters) and Springfield Outdoor World locations and transfer appropriately or answer questions
- Answer calls not handled by an auto-attendant at all outlying stores and transfer them appropriately
- Type and notarize all paperwork pertaining to the sales of canoes, kayaks and Pond Prowler boats from Springfield Outdoor World and the Outlet Store
- Highlight and key customer duplicate lists for the Call Center
- Maintain and update maintenance logs for store vehicles
- Maintain work order logs and weekly/monthly reports for the Maintenance department
- Assist departments with mailings, etc as needed
52
Switchboard Operator Resume Examples & Samples
- Responds to and appropriately routes all incoming calls, per switchboard departmental guidelines
- Activates proper procedure for all alarms, codes, conditions and emergencies, and notifies appropriate personnel per departmental guidelines
- Deciphers requests and provides requested information to all internal/external callers, collecting appropriate information and asking appropriate questions to correctly respond to the inquiry, or connect to the designated person to further handle the need
- Pages on-call personnel and physicians as requested. Distributes new departmental pagers
- Compiles LGH departmental on-call schedules and disseminates the 24-hour coverage to appropriate areas
53
Receptionist / Switchboard Operator Resume Examples & Samples
- One or more years of experience in administrative support activities
- Demonstrated customer service/relations skills
- Basic clerical and secretarial skills
54
Force Control Room-switchboard Operator Resume Examples & Samples
- Answer and connect accurately all telephone callers to the appropriate departments within force performance targets
- Treat all callers with respect, courtesy and cordiality, whilst obtaining relevant accurate information quickly
- Using systems, procedures and problem solving skills, attempt to resolve queries in a manner that is acceptable to the caller
- Record and report promptly all faults to enable the Force telephone system to function efficiently at all times
- Operate computerised systems in support of the function in an accurate and timely manner
- To maintain computerised database of all Force personnel, departments and telephone numbers to enable the provision of an efficient and effective telephone service to the Force
- Respond to enquiries from other agencies or people requesting information
- Work positively within the Force Control Room with the aim of improving the quality of service provided
- Promote best practice by highlighting or suggesting improvements in working practices, arrangements or technology
- The post holder may be required to perform any of the above duties away from the centre to meet demands of special events i.e. sporting events, political conferences, major incidents
- NVQ Level 2 in Customer Care or equivalent or substantial experience in a Customer Service Environment
- Experience dealing with telephone enquiries from Customers
- Demonstrates the ability to develop strong working relationships internally and externally
- Communicates effectively and clearly both verbally and in writing avoiding jargon
- Uses listening and questioning techniques to elicit relevant information
- Demonstrates knowledge of Microsoft Office and Windows based packages
- Shows resilience even in difficult situations
- Demonstrates a flexible / adaptable approach to working practices
- Able to use own initiative and work unsupervised
- Experience of dealing with vulnerable, upset and angry Customers
- Knowledge of customer care issuesPeople who applied for this job also applied for
- Branch Security Officer: G4S Cash Solutions South Africa
55
Switchboard Operator Resume Examples & Samples
- Uses private branch exchange (PBX) switchboard to connect interoffice and house calls
- Answers, screens, and routes outside calls
- Supplies information to callers and records messages
- Keeps record of calls placed and toll charges
56
Switchboard Operator Per Diem Resume Examples & Samples
- High school diploma, GED or related experience strongly preferred
- Experience in customer service position
- Customer service abilities
57
Switchboard Operator Resume Examples & Samples
- High school graduate or equivalent preferred
- Working PC Knowledge
- Minimum one year switchboard experience in a similar work environment preferred
58
Switchboard Operator Resume Examples & Samples
- Reinforce client’s badge policy by having all client employees that do not have their access badge to sign in before buzzing them through; additionally, ensure that all clients, visitors, and contractors sign in, show proper ID if needed, and are assigned a visitors badge
- Contact client employees to announce their visitors so they can be escorted to the proper person/location
- Make appropriate travel arrangements, when requested (taxi, shuttles or car service to airports, hotels, restaurants, and train station)
- Answer phones and direct all calls accordingly
- Inform visitors of where the lavatories are and allow them access through the doors
- Follow up on any open work orders in the queues
- Assist with any special projects
- Complete payroll or other administrative duties, when needed
59
Lead Switchboard Operator Resume Examples & Samples
- Greet all client employees, candidates, visitors and customers
- Advise visitor which conference room they will be in
- Provide directions to and from the client campus, when needed
- Enter and monitor work orders
- Assign and update tickets to the technicians
- Close tickets in a timely manner
- Train the security guards that cover for the reception desk
60
Switchboard Operator, PRN Resume Examples & Samples
- Greets incoming callers demonstrating customer service principles and behaviors appropriately
- Routes all incoming calls and maintains appropriate telephone records
- Operates the public address system consistent with established company protocol and procedure including Code Blue, Code Red, Bomb Threat, Code Stroke (refer to Code List for complete listing), Disasters, and Safety
- Attends meetings as required
- Demonstrates Customer Service/Service Plus principles and behaviors appropriately
- Maintains facilities and equipment to ensure maximum efficiently
- Regular, punctual and dependable attendance
- One year experience preferred but not required
- Customer Service or Telephone Experience preferred
- Ability to work and remain calm under pressure
- Ability to work in a confined area
- Ability to handle multiple priorities at one time
- Ability to retain names and numbers
61
Switchboard Operator Resume Examples & Samples
- Experience with Windows 2000 and basic computer knowledge
- Minimum of 1 years’ experience in a service provider environment preferred
- Must posses strong customer service Skills
- Must possess excellent interpersonal and strong verbal communications skills in English
- Must be tactful, self-controlled, and poised at all times
- Must be reliable
- Requires visual acuity sufficient to read computer screens on a continuous basis
- Requires manual dexterity sufficient for daily use of a PC and fax, to lock/unlock-controlled areas/panels, and to complete written documentation
- Must be able to be ambulatory, able to climb stairs and carry and move light office equipment
- In emergencies, departmental or hospital, must be available 24 hours if required
62
Guest Services Agent & Switchboard Operator Resume Examples & Samples
- Welcome and fulfil the check-in process for Guests and group arrivals
- Complete the check-out process for departing guests using the hotel systems
- Manage, effectively and efficiently, Guest requests, inquiries, and complaints
- Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
- Maximize sales revenues through up-selling and marketing programs
- Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems
- Calm, efficient, and organized with great attention to detail
- Excellent personal presentation and communication skills
- A passion for delivering exceptional levels of Guest service
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Computer literate and able to navigate through Company systems
- Professional manner with an emphasis on hospitality and guest service
- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
- Conflict resolution experience
- Team Member of the Hilton Go program with discounted staff rates all over the world and discounts on F&B items
- Worldwide career development opportunities
63
Switchboard Operator Resume Examples & Samples
- Answer, assist and direct a high volume of calls efficiently while communicating clearly, politely and professionally
- Process calls regarding "Interpreter Services" following established procedures
- Act as Security Dispatch and Patient Information during off-hours
- Recognize system problems, failures and be familiar with "back-up system and the procedural follow-up
- Anticipate customer needs and be flexible in responding to them
- Monitor all alarms and respond/report according to Medical Center procedures
- High School or Equivalent
- One year experience in a business or medical related field with heavy telephone usage
- Ideally will have performed telephone operator or call director duties
- Excellent interpersonal and communications skills
- Excellent grammar
- Flexibility in a fast paced hectic environment
- Patience under pressure
64
Receptionist / Switchboard Operator Resume Examples & Samples
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Assist other departments, as necessary
- Completed high school certificate or equivalent
- Previous experience in cash handling
65
Switchboard Operator Resume Examples & Samples
- Knowledge of the operation of a telephone switchboard is preferred
- Excellent interpersonal and human relations skills
- Ability to work in collaborative manner with all members of the health care team, patients and families
- Unimpaired hearing (unless fitted with an auxiliary device)
- Ability to operate a TTY machine
- Ability to comprehend and follow policies and procedures
66
Switchboard Operator Resume Examples & Samples
- Prior experience handling large volume calling preferred
- Customer service skills and flexibility required
- Switchboard experience preferred
- Prior experience in hospital environment desirable
67
Switchboard Operator Resume Examples & Samples
- Performs clerical duties such as typing, proofreading, and sorting mail
- Operates paging system to relay in-house announcements or call individuals to phone
- Receives visitors, obtains name and nature of business, and schedules appointments
- Updates telephone directory
68
Switchboard Operator Resume Examples & Samples
- Provides excellence in Customer Service through efficiently and accurately directing calls to appropriate individuals and departments using a positive and friendly tone
- Handles emergency calls in a timely and effective manner in a fast paced environment
- Prioritizes, receives, analyzes and determines proper routing and handling of all calls related to fire and security issues, alarms, codes and drills
- Appropriately manages multiple modes of communication, including but not limited to; e-mail, telephones, pagers, radios and overhead paging
- Revises on-call schedules for Clinical and Ancillary Departments
- Updates communications database
- Maintains STAT log, pager log and key log
- Issues and receives communication devices when requested
- Control lockset keys as required
- Performs other work related duties and activities as assigned or requested
- Acute hearing and demonstrable ability to speak English clearly
- Twelve months experience in a position that receives a minimum of 100 incoming calls per 8 hours day and/or 3 years' experience within the past 5 years as a Secretary, Scheduler, Patient Access Representative, Patient Account Representative, Information Desk Receptionist, Booking Clerk, EC Tech (that works triage) or Food Service Clerk
69
Switchboard Operator / Receptionist Resume Examples & Samples
- To provide a high level of client care in all activities, demonstrating professionalism and attention to detail at all times
- To deal with all clients, either in person or via the telephone, in a courteous manner
- To fully adhere to agreed standards and procedures for all tasks undertaken
- Provide internal support to Marketing for assistance as required
- To make conference room bookings in accordance with the instructions given accurately using meeting room software
- To check the conference room bookings for the following day to ensure that all details are correct and to the required standards
- Book all Concierge Requests - Taxi's, Flowers etc. in accordance with the instructions given, and ensure adequate records are kept
- To deal with car parking requests and ensure adequate records are kept
- To ensure that the conference rooms and reception areas are kept tidy and in good working order to the required standard
- Dealing with client requests for faxing, photocopying, etc. promptly and in accordance with the instructions given
- Answer Incoming Calls to our service level standards (Genesis Monitoring in operation)
- To deal with administrative tasks as when required
- Participate in Team Meetings and Provide Regular Feedback
- Conduct 1:1 meetings with Manager to ensure work efficiency and personal development
- Technical and specialist skills
- PC literate including the use of Microsoft Word, Excel, PowerPoint
- Knowledge of a Room Booking System - preferably Manhattan Space Scheduling but training can be provided
- Operation of a PC based system - currently use Alcatel 4059 switchboard system but training can be provided
- First Aider Trained or willingness to undertake this
70
Switchboard Operator Resume Examples & Samples
- Courses in office practices preferred
- Medical setting experience preferred
- Receives, places and transfers the Medical Center's telephone calls in an effective manner, always using proper telephone etiquette
- Operates the in-house communications system, i.e., paging at appropriate times, announcing codes, fire and disaster alarms as described in the procedure manuals
- Greets and directs patients, visitors, employees and customers as needed
- Maintains a friendly, courteous and professional manner in all interactions with the public and staff
- Receives and accurately records and relays messages or pertinent information to the appropriate personnel
71
Switchboard Operator Resume Examples & Samples
- Receives and relays internal and external calls and provides general information according to protocol
- Maintains desk directories, on-call list, reference guides and other associated reference materials
- Operates beeper and paging system to contact personnel and code team
- Communicates codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans
- Effective communication skills. Speaks clearly and enunciates words
- Good clerical skills, writes down all information received and keeps log book information accurate
- HS or Equivalent
72
Receptionist / Switchboard Operator Resume Examples & Samples
- Present a professional image of National Life Group at all times
- Greet employees and guests as they enter or exit the lobby
- Answer switchboard calls and direct them to the appropriate department or individual in a courteous and timely manner
- Receive deliveries and packages delivered to reception
- Announce and alert NLG employees that they have a visitor waiting in the lobby
- Work ad-hoc request from Contact Center team (i.e. address change requests)
- Work email received from policy holders and agents as requested
- Assist other areas with admin and clerical tasks
73
Switchboard Operator Resume Examples & Samples
- Notifies Operations Analyst or Operations Manager of changes needed in S.D.C or any other directories for immediate attention
- Keeps abreast of hospital events that may generate calls and inquiries from those outside the hospital
- Able to sit for long periods of time and wear headphones
- Works every other weekend and every other Holiday as stated by the Medical Center's Human Resources department
- Adheres to the standards identified in the Medical Center's Organizational Competencies and Standards of Behavior
- PC keyboard and basic computer skills
- To work every other weekend and/or every weekend
- To work three (3) out of six (6) holidays and/or every holiday
- To work rotating schedule/shifts based on needs
- 1 year of work experience as a switchboard operator
- Working knowledge of PBX console
- Switchboard or call center experience
74
Receptionist / Switchboard Operator Resume Examples & Samples
- Answer approximately 400 – 600 phone calls per day
- Ensure all incoming switchboard calls are handled professionally, timely and accurately
- Limit distractions to avoid abandoned calls
- Ensure guests are greeted professionally and visitor badges are issued
- Confirm accuracy of names listed on the digital display
- Issue photo badges to all visitors and allows facility access only with an approved escort
- Have clear understanding of emergency procedures and responsibilities
- Must demonstrate professional switchboard skills
- Must demonstrate good customer service and communication skills
- Ability to remain calm in high pressure situations
- Reliable, organized, detailed and focused
75
Chief Switchboard Operator Resume Examples & Samples
- Assesses daily activities to ensure continuous improvement and the delivery of quality service for all customers
- Prepares work schedules, assigns tasks, trains new associates, evaluates work performance and makes recommendations for corrective/disciplinary actions
- Responds to and refers problems and complaints raised by patients, staff, or visitors to the appropriate area
- May be required to operate the central switchboard to answer and route incoming calls and to communicate codes, alerts, drills and other announcements
76
Switchboard Operator Resume Examples & Samples
- Work at switchboards at a variety of businesses and handle outgoing, interoffice or incoming calls
- Operate PBX or private branch exchange switchboards to facilitate connections
- Take and relay messages
- Announce when visitors arrive
- Relay important information
- Handle emergency calls
- Assist customers in making telephone calls
- Research and advise on rates
- Assist callers with other questions
- Help callers make long-distance or local calls
- Provide customers with area codes, telephone numbers and other information
- Interrupt a busy line if there is an emergency
- Place a person-to-person call
- Monitor an automated system in which callers place collect calls
- Operate telegraph equipment and satellite communications equipment
- Perform receptionist functions as needed
- Handle all directory assistance queries
- Backup Receptionist at other sites
- Backup Concierge service at customer
- Minimum of 6 months customer service or office experience in a fast paced environment required
- Excellent verbal and written communication skills
- Working knowledge of using Microsoft Outlook required
- Working knowledge using Microsoft Windows required
- Keyboarding and windows environment PC skills
- Ability to effectively work individually or within a team in a fast paced environment
- Competency in performing multiple functional tasks
- Ability to meet employer's attendance policy
- Willingness to cross-train for other job functions
- Ability to perform the following duties with or without an accommodation
- Lift up to 40 lbs. occasionally
- Sit, stand, and/or walk for long periods of time
- Bend, reach, squat, and perform the necessary job functions
- Switchboard or Call Center experience preferred
77
Switchboard Operator Resume Examples & Samples
- A working knowledge of basic medical terminology
- The ability to work efficiently and multi-task in a fast-paced, high pressured environment
- The ability to use a computer
- The ability to learn quickly
- Excellent memory skills
78
Senior Receptionist & Switchboard Operator Resume Examples & Samples
- Greets the public
- Distributes name badges to visitors, temporary employees, etc
- Issues facility access cards to employees
- Schedules meeting rooms for all
- Answers and transfers calls from all over the United States
- Participates enthusiastically in company and community service events
- Performs light Administrative duties
- Performs PC Support and Administrative duties as needed
- Acts as a model for Vision, Values, and Mission
- Builds professional relationships with customers and other teams
- Responsible for the timely updates of company phone and speed dial lists
- Responsible for issuing of the Company Loaner Cell Phones
- Assists Administration or any other team when needed for various tasks (envelope labels, compiling manuals, etc.)
- Understands other work areas
- Requires high school diploma or equivalent and 2+ years of prior switchboard experience
79
Assistant Switchboard Operator Resume Examples & Samples
- To consistently offer professional, friendly and engaging service
- To coordinate and provide administrative support to the Front Office department
- To ensure the smooth and efficient operation of the Switchboard & Swissoffice operations under the guidance of the Front Office Management
- To communicate and coordinate regularly with other departments in the hotel
- To follow department policies, procedures and service standards
- To follow all safety policies
- Previous customer related experience an asset
- Previous Opera PMS experience an asset
- Must be computer literate in Microsoft Window applications
- Must possess strong verbal and written skills
80
Switchboard Operator Resume Examples & Samples
- Answering telephone promptly and accurately directing and transferring calls accordingly
- Recording and distributing messages per established procedures
- Providing accurate information and providing assistance regarding hotel
- Alerting relevant department(s) regarding fire alarms in accordance with established protocols
- Programming wake up calls for guests
- Organizing childcare services for guests
- Ensuring adequate inventory of supplies and relevant current information is available during shift
- Reporting unusual situations to the Supervisor
- High School Diploma an asset
- 1 – 2 years previous relevant experience preferably managing a substantial volume of calls
- Exceptional interpersonal, multi-tasking, organization, prioritization, problem-solving and team skills
- Proven record as a professional with an excellent work ethic
- Basic computer skills, a working knowledge of Outlook in particular and the ability to learn new systems and applications
81
Switchboard Operator Supervisor Resume Examples & Samples
- Working knowledge of switchboards
- Must be comfortable working in a restricted area
- Ability to speak English clearly, work independently and have excellent communication, written and verbal skills
- Ability to work in stressful situations as there may be times responding to emergencies
82
Switchboard Operator Resume Examples & Samples
- Ability to read, write and verbally communicate in English
- Previous customer service experience
- Must accurately type a minimum of 45 wpm
- Experience operating a switchboard
- Experience in a medical environment
- Proficiency in operating a computer
- Knowledgeable in medical terminology
83
Switchboard Operator Resume Examples & Samples
- Answering calls and directing or transferring call to appropriate parties using computer transferring software
- Maintain professional and positive attitude when working with irate callers
- Help maintain Service Levels by decreasing dropped calls and staying within the approved talk time
- Answering between 150-250 calls per day
- Other duties and responsibilities include
- Maintaining highest levels of customer care while demonstrating a friendly and cooperative attitude
- Demonstrating flexibility in satisfying customer demands in a high volume, production environment
- Consistently adhering to business practice guidelines
- Taking direction from lead or manager
- Participating in cross-training; which includes Mailing Services customer support via email
- Maintaining all logs and reporting documentation with attention to detail
- Flexibility with accommodations during inclement weather
- Adhering to all safety procedures
- Must have the availability to work any shift between 7:00am-5:30pm, Monday-Friday
- Must have the availability to attend two to three employee meetings per year from 5:30pm to 7:00pm
- Must have the availability to attend 2 weeks of full time training Monday-Friday, 8am-5pm
84
Telephone Switchboard Operator PRN Resume Examples & Samples
- Education: Good grammar and proper speech required
- Licensure/Certification: Not Applicable
- Professional Experience: Prior call processing and familiarity with the use of a PC is highly desirable
- Phone Operator must be available to work the evening/night schedule and be available to work on the weekends
85
Switchboard Operator Resume Examples & Samples
- Identifies problem, troubleshoots, and provides advice to assist callers
- Understands WellPoint structure and how the to direct the calls to the appropriate area
- Requires a high school diploma, three or more years’ related experience, or any combination of education and experience, which would provide an equivalent background, or an equivalent combination of education and experience required
- Proficient analytical, communication and vocational skills required
- Requires basic keyboard proficiency and familiarity with basic PC office software
86
PBX Switchboard Operator Resume Examples & Samples
- Announces in-house calls for voice paging, beeper pages, emergency calls, other codes, and other information requests
- Announces various codes in accordance with emergency plans
- Answers and screens calls efficiently
- Completes calls for patients, doctors, and employees requiring assistance
- Maintains assigned work area and equipment
- Manages the Code Blue Process
- Provides direction to locations
- Records messages for physicians when offices are closed
- Reports equipment that is not in good working order in a timely manner
- Ability to communicate effectively in English both verbally and in writing
- Ability to communicate promptly, clearly and courteously, with all hospital staff and customers
- Maintains confidentiality of sensitive information
- Must be able to relate cooperatively and constructively with clients and co-workers
- Must be able to work different shifts
- On-call on assigned weekends
- Requires the ability to follow detailed written or verbal instructions
- Spanish speaking ability helpful
87
Switchboard Operator Resume Examples & Samples
- Minimum Qualification: One year of experience using a telephone within a customer service role
- Preferred Qualification: Experience working within a healthcare environment
- Preferred Qualification: Experience operating a telephone switchboard
88
PBX / Switchboard Operator Resume Examples & Samples
- Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address
- Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary
- Route emergency calls appropriately
- Page individuals to inform them of telephone calls, using paging and interoffice communication equipment
- Relay and route written and verbal messages
- Place telephone calls or arrange conference calls as instructed
- Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail
- Monitor alarm systems in order to ensure that secure conditions are maintained
- Contact security staff members when necessary, using radio-telephones
- Keep records of calls placed and charges incurred
89
Switchboard Operator Resume Examples & Samples
- Operates the HealthEast switchboard console and routes calls as appropriate
- Operates all internal radio/beeper paging systems and trains new users
- Monitors numerous alarms in the Telecommunications Center to ensure proper notification is met for all HealthEast sites
- Communicates appropriate information with others according to established procedures so that day-to-day operations are effectively conducted
- Utilizes and access system wide databases providing patient/employee/physician/department information and executing wide-area paging when appropriate
- Less than 1 year experience required. 6 months previous switchboard/telecommunications or office experience preferred
- Computer Skills Basic: Ability to use a computer and applications that are associated with performing basic work tasks (use a mouse, navigate in Windows, Outlook, etc)
- Data Entry: Skilled in entering data and calculating items for processing; input of data into computer systems
90
Switchboard Operator / Receptionist Resume Examples & Samples
- Handle general reception duties including handling telephone calls, greeting visitors, job applicants, vendors and sales people, determining and calling appropriate person regarding the visit
- Provide full spectrum of office administrative and clerical support
- Manage mails and courier deliveries
- Manage the book schedules of meeting rooms
- Maintain office security and access control, including issuing office passes for visitors, keeping record of visitors
- Provide logistic supports to company events
- Assist travel and accommodation arrangements
- Perform other ad-hoc duties as assigned
- Diploma or above with 1 year relevant experience in receptionist and office administration
- Proficiency in Word-processing including Word, Excel and Chinese Word Processing
- Fluent in English, Cantonese and Mandarin is required
- Good communication skills, professional manner and organizing skills
- Immediately available is highly preferred
91
Switchboard Operator Resume Examples & Samples
- Operates Avaya Digital Switch Console and provides centralized attendant services
- Operates Directory Assistance Call Accounting System
- Maintain log file of all telephone calls for all overseas operator assisted calls
- Acts as receptionist, greeting and assisting callers by referring to sources of information, and responding to request for factual information by consulting various available sources
- Does overhead paging when requested to do so by appropriate staff for appropriate reasons
- Understands the emergency codes of the organization and understands and executes the switchboard operator procedures when called upon to do so
- Handles, distributes and follows procedures for distribution and replacement of pagers
- Knows how to page personnel and follows process to do paging
- Understands that a switchboard operator may be critical to getting emergency care to a patient and would never leave the station unattended
- Can operate emergency mobile phones and knows procedures for when to use
- Inserts and extracts materials form subject-matter files, classifies material by nature of subject matter, and prepares new file folders and updates current folders (paper and electronic) as needed
- Types data on a word processor from an established group of source documents, using standard references in a prescribed order and/or format for entry into data processing system, standard CRT, or personal computer
- Maintains control records or logs of the activities of a unit including work received, status of work in progress, work completed, and renewal actions required; prepares statistical summaries of the work activity of the unit
- Searches and retrieves computer file information using a computer terminal (CRT) or personal computer
92
Switchboard Operator / Receptionist Resume Examples & Samples
- 1 year or more of experience answering phone system with multiple phone lines
- 1 year or more of experience in a ‘face-to-face’ customer service focused role
- Bilingual English/Spanish-professional fluent levels needed in both
- Experience and knowledge of medical terminology gained from patient facing/patient services role
- Medical Reception experience
- Experience with EMR’s
- Experience with HEDIS
93
Switchboard Operator Resume Examples & Samples
- Bilingual English/Spanish-fluent levels in both
- Minimum 1 year of experience answering multi-line phones
- Strong customer service with the ability to handle a fast paced environment of customer facing (non- medical acceptable)
- Excellent interpersonal, communication skills (oral and written), and a pleasant telephone voice are needed
- This role is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, it is also required to be screened for TB and ACHA Level 2 background check is required for your role
- The hours for this role is 8:00-5:00 PM
- 2 years or more experience answering multi-line phones - front desk/patient or customer facing (non- medical acceptable)
- Ability to speak Creole a plus
94
Switchboard Operator Resume Examples & Samples
- Communication Management.Answer incoming/outgoing calls to the switchboard promptly and courteously, giving priority to STAT and/or RED (emergency) calls; determine caller needs and transfer calls to appropriate personnel, hospital departments and/or service units; may act as an interpreter to assist patients with understanding information
- Emergency Monitoring.May oversee Emergency Radio, Fire Panel, JC8 and other alarm panels
- Documentation.May assist hospital personnel in gathering and recording required information/case documentation from customers and staff; may provide medical transcription support
