Support Assoc Resume Samples

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G Torphy

Green

Torphy

824 Cremin View

New York

+1 (555) 700 6761

824 Cremin View

New York

Phone

p +1 (555) 700 6761

Experience Experience

Houston, TX

Assoc, Sales Support

Houston, TX

Frami and Sons

Houston, TX

Assoc, Sales Support

Participate in the development of new policies and procedures related to increased quality and productivity, as well as, work environment
Cooperate in accomplishing all division goals as directed by Manager
Work directly with shared services for billing reconciliation tasks and to resolve credit locks, and track credit applications as requested
Work directly with BLM for billing reconciliation tasks and to resolve credit locks, and track credit applications as requested
Handle advertiser/rep inquiry calls such as order deadlines, missing material and advertiser complaints
Serve as point person with downstream operational teams (Digital Ad Ops, Creative, Layout, Pagination, etc.) to resolve issues and communicate findings and possible resolutions
Handles Digital end of campaign reporting

Phoenix, AZ

Assoc Mgr, Technical Support

Phoenix, AZ

Borer, Littel and Welch

Phoenix, AZ

Assoc Mgr, Technical Support

Implement processes to measure, manage, standardize and improve the key activities in the ART
Develop positive relationships across the Team and Company to ensure communication is open and transparent, facilitating early identification of issues and risks and agile exploitation of business opportunities
Drive technical and professional competency development in ART to handle additional proactive services and create value differentiators for customers
Develop and report on metrics for the performance of the Product and individual employees, including but not limited to MTTR, # of escalations, and tickets
Work with ART Manager and Leads to assign responsibilities and ensure that all duties are completed in a timely and professional manner
Coach and mentor senior and junior technicians to ensure personnel are working issues as efficiently and accurately as possible in a team oriented professional culture
Continual performance improvement: including increasing the proportion of incidents that are resolved at L1 (fixed on first contact), driving down time-per-incident and touches-per-incident, automation

present

San Francisco, CA

Assoc Info Support Specialist

San Francisco, CA

Krajcik Inc

present

San Francisco, CA

Assoc Info Support Specialist

present

Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives
Effective management of your personal ticket queue
Effective management of hardware and software distributed to employees
Knowledge Base Usage, Reference and Collective Improvement
Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock
Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles)
Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives)

Education Education

Bachelor’s Degree in Integrity

Clark Atlanta University

Bachelor’s Degree in Integrity

Skills Skills

Possess a strong technology background with the ability to execute a task or project to completion
Excellent teamwork skills and the ability to work unsupervised
Excellent customer service approach
Basic Documentation
Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire
Process development & maturation
At least 3-4 years’ experience in the IT industry
Demonstrated performance and aptitude consistent with Illumina core values and culture
Handles confidential and sensitive matters with tact and diplomacy
Understanding of ITIL principles

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13 Support Assoc resume templates

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Temporary Technical Support Assoc Resume Examples & Samples

Working on contract to provide application support to customers, pertaining to software functionality, incident resolution and system configuration
Highly developed customer-service skills related to customer satisfaction and customer communication
Knowledgeable and proficient with Internet usage, terminology, and protocols
Experience troubleshooting issues with browsers, plug-ins, and Internet connections
Experience troubleshooting software and/or hardware issues
Experience working with server operating systems
These are on-site San Antonio based, conversion positions for current vendor employees

Technical Support Assoc, Temporary Resume Examples & Samples

Document and log support issues and subsequent resolution in CRM tool
Create knowledge base articles to address frequently asked questions
Working knowledge of current and older versions of Windows, and MAC
Experience troubleshooting issues with Windows and Mac desktop
Experience working at a Technical Help Desk / Support Center
Ability to work under pressure in a high call volume environment - must be able to multi-task and prioritize
Ability to accurately, and efficiently document customer interactions within our Customer Relationship Management software
These are on-site San Antonio based, conversion positions for current vendor employee's

Mfg Support Assoc Resume Examples & Samples

Mechanical Proficiency
Ability to comprehend and maintain Technical Documents and Blueprints
Basic Computer skills
Ability to obtain necessary Certifications and Qualifications to perform job
Frequent Lifting of up to 30 lbs and ability to push/ pull 70 lbs
Frequent standing, walking, reaching, handling, gripping and squaring

Technical Support Assoc Resume Examples & Samples

Dell and IBM certified or comparable experience
Must have at least five years of experience supporting PC hardware and software. Must have a strong working knowledge of Desktop OS and working knowledge of Windows Server to include Win XP/7/2003/2008
Must have good communication and organizational skills and be able to work professionally with internal and external clients
Log tickets for daily technical support provided
Safeboot
Password resets
PC builds
Process warranty replacement cases
Data transfer for new deployments
Documentation
Coordination of network requests
Work with server team as needed

Crump Life Ins-sales Support Assoc Resume Examples & Samples

Document requested illustrations for sales follow-up
Point of contact for distribution of forms, etc
Provide Marketing support to the team (eCards, promotion of AskLine calls etc.)
Proactively contact agents to demonstrate CrumpLifeInsurance.com functions (Quoting Engines, Forms Now, Life Solutions, etc.) and generate application opportunities .Other duties as assigned

Support Assoc Resume Examples & Samples

Unload and load merchandise and fixtures from Bealls trucks and other delivery services that may apply
Process merchandise received and prepare for selling floor placement – properly folded or hung
Process paperwork (i.e. monitor inventory of stockroom supplies and advise management of supply needs.)
Process damaged merchandise, returns to vendor and transfers
Maintain organization and housekeeping duties in the receiving area
Perform all tasks safely to prevent customer and employee accidents
Perform other duties assigned by the supervisor as requested
High school diploma
Prior receiving/processing experience preferred
Must demonstrate effective communication skills and ability to work well with others
Able to plan, prioritize and multi-task efficiently
Must be responsive to a continually changing retail environment

Assoc Admin Asst-market & Sales Support Resume Examples & Samples

Market Director Support
Ad Hoc ERT reporting
Meeting Support (AOP, Quarterly Overnights (Bulk & Merch)
Incentive / Innovation Tracking (set-up/update/disseminate)
Spreadsheets/Presentations/Phone/Outlook/T&E support
IDM requests (New hires, Terminations, Role Changes)
Gift Card Management
Office Supplies
APS : Pay Invoices to suppliers / Create PO #'s for Purchases
Perm Merch & Prestige tracking/ordering/payment
Pure Play Tracking
Market Profiles
Provide dedicated administrative support in a professional, confidential and organized manner
Maintain calendars and schedules both on and off-site meetings
Monitor emails and phone calls: proactively respond to and/or coordinate issues when possible
Maintain and update distribution and contact lists
Daily interaction with all Functional Teams
Maintain high level of integrity and professionalism in handling confidential material on a daily basis
Ability to work proficiently and calmly under pressure situations
Administer specific applications/time bound processes include specific SME tasks (AP, ERT, FFP, Advantage, OneSource and Dropbox) in an accurate and timely manner
Capable of creating customized actionable Market reports using pivot tables, advanced formulas or Marcos

Dflt Mgmt Support Assoc Resume Examples & Samples

High school diploma or equivalent
Four or more years of experience in administrative support activities
One or more years of experience in income calculation/income analysis preferred
Good verbal, grammatical and written communication skills
Well-developed reading, writing, and mathematical skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Ability to identify and resolve exceptions and to interpret data
Proficient PC skills, especially Microsoft Office applications and graphics
Demonstrated administrative skills and acute attention to detail

Assoc, Sales Support Resume Examples & Samples

Handle advertiser/rep inquiry calls such as order deadlines, missing material and advertiser complaints
May assist/support manager on inquiries, request for proposals, insertion orders, placement, etc. or as needed
Supports sales with customer, reporting, scheduling and sales rep needs
Participate in the development of new policies and procedures related to increased quality and productivity, as well as, work environment
Gather and maintain updated information on deadlines advertising/editorial guidelines and special section data
Occasional overtime required with Manager approval

Assoc Info Support Specialist Resume Examples & Samples

Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment
Collective responsibility with the rest of the global support team to ensure the 1Help 24x5 telephone systems are effectively manned
Effective management of your personal ticket queue
Fundamental to advanced troubleshooting for day to day incidents or requests from Illumina End Users involving HW, SW or OS-related items (L1, L2 and potentially L3 activities)
Basic Mobility Support (Primarily for iOS devices but also for occasional alternative products
IMAC Support (Install, Moves, Adds and Changes)
Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives)
Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock
Knowledge Base Usage, Reference and Collective Improvement
Timely support of End User Issues or Requests
Effective management of hardware and software distributed to employees
Continuous observation of internal support provisions, providing feedback for opportunities of improvement where appropriate
Onboarding of new employees
Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles)
Understanding of various metrics reflecting the group’s performance
Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives
At least 3-4 years’ experience in the IT industry
At least 4+ years in a customer service role
At least 2+ years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment)
Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users
Maintains a high degree of professionalism in actions, demeanor and dress
Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments
Possess a strong technology background with the ability to execute a task or project to completion
Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire
Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail
Excellent teamwork skills and the ability to work unsupervised
Demonstrated performance and aptitude consistent with Illumina core values and culture
Handles confidential and sensitive matters with tact and diplomacy
Understanding of ITIL principles
Excellent customer service approach
Clear and Adaptive Communication style
Vendor management experience
Initiative & self-management
Process development & maturation
A+ Certification
Network + Certification
Security + Certification
Microsoft Certifications (MCP’s)
Windows and Apple OS Troubleshooting and Support Experience
ITIL v3 Foundation
Audio Visual user support experience
Basic Documentation
Learn Illumina’s core support processes and procedures
Successfully manage assigned Tickets, Tasks and Project Activities towards appropriate and timely completion
Develop a close working relationship with other team members locally and globally
Start to lead initiatives and projects to develop and improve existing support capabilities

Assoc., Sales Support Resume Examples & Samples

Maintain a high level of customer service for sales staff, customers and internal departments
All aspects of the ad ordering process to include AIMS, CRM, PBS, TIM, Enterprise, Quickbase, Market Builder and Courant Homes Online
Processing and tracking ad material through Adwatch and HCLink
Maintain open communication and effective workflow to the Client Services Reps
Have working knowledge of the sales reps advertisers to assure their customer’s needs are met
Actively participate in the sales team meeting
Maintain outside vendor relationships
Help create a pleasant and productive work environment for yourself, those you work with and the customers
High School Diploma or G.E.D. equivalent, plus a minimum of 2 years of related office, customer service experience
Requires strong communication skills to clearly and effectively share relevant information through listening, one-on-one, group and in writing
Ability to recognize and understand Advertising terms
Ability to quickly learn new systems as they are introduced
Ability to adhere to job procedures which may frequently change due to changing technology, deadlines and priorities
Must be highly organized, manage time effectively and have the ability to handle multiple tasks simultaneously

Prototype Support Senior Assoc NPR Service Resume Examples & Samples

Executing material order to assist Dell PC production pilot build / evaluation purpose
Managing customer request on international shipment arrangement per business need of project development
Preparation and assisting on documentation for ISO audit
Be able to create and drive progress for assigned order / shipment arrangement including tracking issues, identifying risks, and risk mitigation, resolving problems and communicating status reports
Establish appropriate methods through planning, analysis, and implementation to achieve effective solutions and to meet objectives and priorities
Interlock and drive implementation of order or shipment arrangement across global teams. Require off-hour conference calls with global teams
Material project management experience is a plus
Strong initiative and ability to work in a self-directed environment
Solid knowledge of the International trading / shipping management process
Ability to communicate clearly through oral and written communications in fluent English globally. TOEIC 600+ preferred
Ability of handling multi tasks in a dynamic environment
Ability to present clear and concise information to team members, internal/external customers
Ability to manage daily workflow as required to meet departmental and customer requirements
Demonstrate attentiveness to quality and productivity

Shared Info Support, Assoc Resume Examples & Samples

Provide project support as needed: gather, analyze, evaluate, and document business requirements, conduct User Acceptance Testing (UAT), perform post production validation
Act as liaison between business area and technical support teams to ensure all parties have complete understanding of issues/requests, requirements and process steps to ensure alignment and successful outcome
Provide On-Call support as needed
College Degree or equivalent experience
Business/data analysis and research experience
Experience working on Agile Methodology projects

Rep Assoc, Sales Support Resume Examples & Samples

Good business sense
Strong English and excellent computer skills
Strong communication and coordination ability
3-4 years of working experience in semiconductor industry preferred

Assoc Construction Support Engineer Resume Examples & Samples

Apply education and technical knowledge to larger and more complex construction scope activities
Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner, set priorities, and meet deadlines
Plan and organize own work assignments, as well as carry out tasks from management staff
Ability to read reports, business correspondence, and procedure manuals
Ability to interact with customers, management and peers
Ability to foster and maintain a team environment
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations
Operate in a typical office environment
Largely perform work at a desk, utilizing typical office equipment, including a computer
The noise level is usually moderate
Basic understanding of construction operations and support functions

Assoc Construction Support Specialist Resume Examples & Samples

Generate, correlate, and analyze data and information of a simple nature to assist higher-level construction personnel in performing required construction support functions
Maintain a basic knowledge of Departmental Construction Support policies and procedures
Perform basic construction support assignments such as assisting with the preparation of schedules
Analyze and make independent recommendations regarding solutions to problems with varying complexity in accordance with organization and/or project objectives and guidelines
Experience in analyzing reports, and data
Basic computer and software skills to include the use of word processing, email, spreadsheets, and electronic presentations

Assoc Construction Support Specialist Resume Examples & Samples

Apply education and technical knowledge to larger and more complex construction scope activities
Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner, set priorities, and meet deadlines
Basic understanding of construction operations and support functions

Assoc Mgr, Technical Support Resume Examples & Samples

Actively monitor the Hosted/Cloud Customer Application & Infrastructure Environment
Perform scheduled changes validations within specified maintenance or change window ensuring desired application behaviour and functionalities are thoroughly tested
Complete regular operational activities to maintain environments with minimal disruption and higher availability
Drive Automation and Develop monitoring tools for effective monitoring by eliminating NVA
Strict SLA compliance at all stages (first response, updates, service restore, service repair, etc.)
Process adherence across the team
Training, coaching, mentoring and knowledge capture & exploitation to attain and maintain the highest possible levels of technical competency and capability
Continual performance improvement: including increasing the proportion of incidents that are resolved at L1 (fixed on first contact), driving down time-per-incident and touches-per-incident, automation
Ensure adequate coverage for the 24/7/365 environment so that the Kronos Cloud & Hosted environments are running effectively at all times which includes continuous monitoring of all services, response/resolution of incidents and ensuring that every reasonable effort is made to restore service as quickly as possible in the event of an outage
Coach and mentor senior and junior technicians to ensure personnel are working issues as efficiently and accurately as possible in a team oriented professional culture
Meet very aggressive environment availability, MTTR, and ticket handling objectives while providing hands-on leadership during application events
Develop, refine, and document monitoring policies, processes, procedures, and associated systems requirements and drive their implementation and use as per pure ITIL V3 Framework and Kronos processes
Work with various Customer facing support functions to support and provide operational and application validation services thereby improving CSAT
Develop and report on metrics for the performance of the Product and individual employees, including but not limited to MTTR, # of escalations, and tickets
Drive technical staff to monitor and resolve customer issues and accomplish objectives by being a role model to impress upon staff to be self-motivated with the ambition to problem-solve, learn and create their own mechanisms for resolving issues and most importantly, communicate effectively with the ability to work in a team environment
Willing to take ownership and take on other duties as assigned
Should have experience of working as Incident Manager for Cloud & Managed service environments
Work with ART Manager and Leads to assign responsibilities and ensure that all duties are completed in a timely and professional manner
Build fundamental scalability into the ART through automation of repetitive tasks, elimination of unnecessary work-cycles
Day-to-day support of direct reports including frequent 1:1 meeting, performance reviews: half and full-year, monthly KPI feedback and quarterly R&R recommendations, escalating wherever necessary
Drive behaviours and practices around structured trouble-shooting methodologies with the clear imperative to restore service first
Drive technical and professional competency development in ART to handle additional proactive services and create value differentiators for customers
Escalation point for internal and external Customers for all team matters
Manage the rota of team/resources and handle shortfalls from the available resources
Develop positive relationships across the Team and Company to ensure communication is open and transparent, facilitating early identification of issues and risks and agile exploitation of business opportunities
Implement processes to measure, manage, standardize and improve the key activities in the ART
Strong experience working with Incident, Problem, Change and Service Request ticketing systems
Experience with Structured Trouble-shooting methodologies
8 - 12 years of experience in a managing Enterprise command centre or NOC for application and infrastructure environment involving a geographically distributed support model including 3+ years’ experience at the managing people and handling people management responsibilties
Must have managed 24x7 infrastructure operation for US based organization
Hands on Experience of Incident handling and Operations - SLA, Escalation and Notification, Workload tracking
Experience of overseeing Global Command Center or NOC/SOC operations to support Customer Hosted Infrastructure and/or server administration
Strong background in enterprise management tools like Manage Engine, Service NowTivoli, CA Unicenter, BMC, HP Open view/Operation Center would be an advantage
Experience of managing help desk workflows, processes and SLA matrix using tools like Service Desk, Remedy or similar tools
Experience working with a geographically distributed team with different cultures a plus
Well-versed in Windows, ERP/CRM, SQL, 3 tier architecture, Java, & JBOSS
Proven strong interpersonal skills. Strong verbal and written communication skills. Collaborates with colleagues across the organization to get things done
Must be able to demonstrate experience in making final decisions on administrative or functional activities of an Kronos Cloud System Operation Center
Experience working in and with cross-functional teams
Certifications in ITIL (IT Service Management), MS SQL, MCP, PMP preferred
Strong problem solving and troubleshooting skills required
Ability to identify, isolate and analyse Application, Infrastructure (Server, Database) & , Network related incidents and operational processes and then drive corrective / preventative action plans working with required stakeholders (internally/externally)
Broad knowledge of labour management, ERP, or similar domain, product/systems
Ability to multi task and prioritize projects, time manage, and practice detail oriented organizational skills
Self-motivated; ability to maintain excellence in service with minimum supervision
Use of good judgment and a sense of urgency in the decision making process when assessing problems/situations
Prior experience in support customer application with Windows, Linux Red-Hat environment, including JBOSS and Java
Experience in scheduling, preparing presentations and status reports

Assoc Technical Support Specialist Resume Examples & Samples

2-5 years experience in an IT Support Center or Operations Center
Knowledge and understanding of Fastpass systems a plus
Demonstrated experience with providing technical solutions to provide faster system recovery during outage and impairments
Demonstrated experience with service and event management tools
Execute requested support resources from additional teams following documented procedures during conference calls for significant IT incidents
3-5 years experience in a high volume operations center
Experience with monitoring toolsets (AppDynamics, Wily, etc.)
ITIL V3 Foundations or better a plus

Assoc Site Support Technician Resume Examples & Samples

Data entry: updating and managing RMA and support tickets
Device testing including: IP phones, routers, network switches, Wireless Access Points, etc
Creating and reviewing device checklists for new networking products
Device refurbishment

Assoc, Customer Support Resume Examples & Samples

Minimum one year experience in Customer Service Environment
Proficient in MS Office applications
Ability to handle customers in difficult situations
SAP (Systems, Applications and Products) Experience

Assoc, Sales Support Resume Examples & Samples

Independently analyze and resolve accounts receivable questions and issues
Monitor and respond to any incomplete IO’s returned from Order Entry team or Digital Ad Ops; complete IO when able or route appropriately to sales reps to resolve issues
Monitor AdWatch & Creative Plus production systems and reports for missing advertising materials, late proof return from creative, or late release of advertising material, and follow-up with advertisers, creative department, and sales team as needed
Serve as point person with downstream operational teams (Digital Ad Ops, Creative, Layout, Pagination, etc.) to resolve issues and communicate findings and possible resolutions
Compiling data for preprint proposals
Handling material, mail lists, creative and billing for Direct Mail jobs along with carefully watching deadlines/timeline
Administrative tasks inclusive of but not limited the Advertising central telephone lines, Advertising Mailroom, Affidavits, Advertiser Mailings, Liquor Permits, Samples, walk in customers and creating media kits
High School Diploma or G.E.D. equivalent required
Overtime varies based on business needs and Manager approval

Assoc, Customer Support Resume Examples & Samples

Act as a central point of contact within Merck's Order Management Center for all non-key accounts. Partner with MAH sales reps. to address customer specific issues and pull through key business initiatives in support of Merck’s objectives. Act as a liaison between customers and internal Merck organizations (Marketing, Logistics and Warehouse, Finance, Credit, etc.) to address key operational issues
Manage customer orders, understand order minimums and shipping requirements
Resolve shipping issues, manage problem resolution, and process product returns
Ensure that customers receive a high level of customer service while maintaining compliance to MAH’s terms and conditions of sale, laws, regulations and policies
Collaborate with customers, sales & marketing to support new product launches and additions to existing product lines. Provide customers with required documentation and manage orders
Act as support personnel for recalls within the Order Management Center by working with customers and answering their questions and returns as necessary
Communicate with customers on key issues regarding pricing, product deletions, product backorders, policy changes, etc
Collaborate with Accounts Receivable counterpart to resolve issues in a timely manner
Maintain a high level of proficiency in SAP (Systems, Applications and Products) and other relevant systems and applications
Maintain essential product knowledge of all MAH products to respond to customer inquiries
Manage ad hoc projects as assigned by management
Demonstrated ability to anticipate and solve problems
Proficiency in Microsoft applications
Strong business judgment and decision making ability
Minimum of 3 years experience in a customer service capacity
Knowledge of SAP, particularly the Order to Cash components

User Tech Support Spec Assoc Resume Examples & Samples

Administers first level support and basic problem solving
Organizes and maintains logs of issues working on
Serves as technical reference for the company’s employees
Accepts first level (Tier One) Track-it tickets to troubleshoot for company’s employees’ PC hardware and software, printers, and phones
Dispatches Trouble Calls and assures that Track-it tickets are handled in an efficient manner, follows processes to escalate tickets through the proper channels
Installs, tests and documents application software programs
Assists in deployment of new personal computer (PC) hardware and software
Maintains software documentations
Follows up on overall customer satisfaction concerning assigned work
Knowledge of Microsoft Operating Systems (i.e. Windows 9X, NTX, 2000, XP)
Demonstrate knowledge of personal computer hardware configuration and setup
Excellent Telephone communication and people skills
Excellent knowledge of Help Desk processes and functions
Typically two (2) year experience in personal computer software and hardware troubleshooting
High school diploma plus some advanced training

Support Assoc Resume Examples & Samples

Ability to excel in fast-paced, constantly changing environment
Ability to multi-task
Assertive, clear and concise oral and written communication skills
Must be detailed oriented
Ability to work independently and in a team environment
Competent PC and keyboard skills
Accurate typing skills of 40 wpm
Excel experience preferred

Rep Assoc, Sales Support Resume Examples & Samples

Use strong quantitative and analytic abilities to manipulate and analyze data for patterns and trends that indicate problems needing to be addressed or investigated, recommending actions
Ensure effective data management and reporting on key business metrics, developing thoughtful analytics and delivery of meaningful insights required by the business
Investigate root causes of issues and work with internal stakeholders on resolution
Interface with sales organization to deliver business performance metrics and territory/market analysis
Perform assigned individual project tasks as well as contribute to the completion of team tasks; assists global team members in completion of high priority tasks when necessary
Measure the results of various promotions and/or programs; recommending actions to sales team, as appropriate
Systems support – become proficient at using and maintaining ON’s internal tools for reporting and analytics

Shared Info Support, Assoc Resume Examples & Samples

Preforming data issue/problem management and researching potential data exceptions
Conducting User Acceptance Testing (UAT) and performing post deployment validation
Acting as liaison between business area and technical support teams to ensure all parties have complete understanding of issues/requests
Independently determining and developing approach to solutions, working under limited direction
Following established processes, procedures, and directions
Maintaining process documentation and other relevant records as needed
Monitoring and supporting the team’s shared email mailbox
Proficiency with Microsoft Office Suite (Word, Excel, etc.)
UNIX and Windows operating systems experience
Solid experience with 1 or more of the following: SQL, SAS, VBA and XML
Data quality issue management experience
Data analysis/mining experience
Experience liaising with business and technical teams
Business/data analysis experience
Experience in the Mortgage industry, Freddie Mac, and understanding related information needs
DB2 and Oracle database experience
SDLC experience
Basic Perl-like or POSIX Regular Expressions
Advanced Excel (Vlookup, Pivot Tables, Index/Match, advanced formulas, and VBA)

Senior Radiology Support Assoc, Days, Skokie Resume Examples & Samples

If order is needed, contact patient’s physician office to obtain the order
Answer phone with proper etiquette and handle department phone calls by routing to the correct party and/or personally completing the caller’s request
Make reminder phone calls to patients the day prior to their appointment
1-2 years of prior secretarial experience preferred; medical terminology preferred
Typing speed of 25-35 wpm

Clin Support Assoc Resume Examples & Samples

Greets patients and visitors, answers/screens/routes telephone calls, files, distributes mail and performs other general clerical duties
Communicates with patients, families, physicians and other healthcare team members about patient care according to protocol
Types various reports and documents for unit staff
Assists with processing patient admissions, transfers and discharges. Assembles and maintains patient charts
Carries out unit specific clerical functions including but not limited to time keeping, recording, reporting and distribution meeting minutes
Obtains a variety of needed items necessary in order to facilitate patient care
Assists with all aspects of patient thru put
Other Duties as assigned
HS or Equivalent
Healthcare and/or receptionist experience preferred

SAP NS Business Support Assoc Resume Examples & Samples

Application specific solution consulting (for a specific application: support the creation of business blueprint, implementation based on a blueprint, support execution of testing, go live support, and post go live support)
Knowledge of all features around the application, technical and functional
Participates in application related community through learning, adopting, and contributing to its growth
Can do attitude
Passion to learn

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