Senior Training Manager Resume Samples

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M Gutmann

Myrtie

Gutmann

770 Dickens Ports

San Francisco

+1 (555) 626 2780

770 Dickens Ports

San Francisco

Phone

p +1 (555) 626 2780

Experience Experience

Phoenix, AZ

Senior Training Manager

Phoenix, AZ

Kemmer, Ward and Olson

Phoenix, AZ

Senior Training Manager

Acts as lead instructional designer of global training department that creates and implements highly engaging, cutting edge training
Develops departmental training curriculum and revises it as products roll out and/or change
Oversees training department schedules for course production and execution
Works with management team to create short and long-range learning and development plans that support operating goals and targets
Designs, builds, and implements both instructor-led and online training with corresponding knowledge assessments
Participate in development and implementation of a Learning Management System
Periodically evaluate and report on training effectiveness for the organization

Houston, TX

Senior Training Manager Emeia

Houston, TX

Schinner, Medhurst and Kuhn

Houston, TX

Senior Training Manager Emeia

Proven track record of independent working and self-management
Management and development of regional academy and field based trainers
Talent management, in partnership with external institutions and the internal talent team
Partner with corporate and regional teams to support the delivery of bi annual exec and retail management programmes
In partnership with the retail director/vice president, observe talent, feedback on people and training development opportunities
Shows initiative and is self-motivated
Ensure delivery of global sales associate retail training programme in the field

present

San Francisco, CA

CME Senior Training Manager SH

San Francisco, CA

Mann, Kshlerin and Collier

present

San Francisco, CA

CME Senior Training Manager SH

present

Participate in TTT and get certification as qualified master trainer of all sales manager training programs and core TSR training programs
Deliver sales manager training programs according to the plan
Design/update business cases of sales manager training to enhance the practicality of training
Carry out field coaching on sales managers to follow up behavior changes after training
Implement cross-BU annual sales manager training plan
Work closely with HR training team to get align with each other
Conduct evaluation process to provide feedback to training design center

Education Education

Bachelor’s Degree in Business

California State University, Northridge

Bachelor’s Degree in Business

Skills Skills

Comfortable working with talent, artists and high profile individuals
Remain knowledgeable on and research new technologies and methodologies in workplace learning and training to improve the efficiency of training services
Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment
Ability to project professionalism over the phone and in person
Seeks out knowledgeable people to obtain information or clarify a problem
Savvy, quick thinking and comfortable in a dynamic, fast-moving environment
Knowledge in AutoCAD and ability to read MEP drawings
Excellent communication and leadership skills with ability to present information to a variety of skill levels
Sound judgment and confident ability to make decisions supported by strong oral and written communication skills
Strong project management/ organizational skills with ability to multi-task and deal with change in a pro-active and positive manner

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15 Senior Training Manager resume templates

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Senior Training Manager Resume Examples & Samples

Acts as lead instructional designer of global training department that creates and implements highly engaging, cutting edge training
Oversees the monitoring of employee performance and career development needs; provides or arranges for provision of training courses
Develops departmental training curriculum and revises it as products roll out and/or change
Oversees training department schedules for course production and execution
Works with management team to create short and long-range learning and development plans that support operating goals and targets
Conducts ongoing analysis to determine organizational training needs and evaluates metrics for assessing training effectiveness
Designs, builds, and implements both instructor-led and online training with corresponding knowledge assessments
Conduct Train-the-Trainer programs providing instruction in techniques and skills for training and providing feedback
Participate in development and implementation of a Learning Management System
Periodically evaluate and report on training effectiveness for the organization
May supervise or manage 3rd party vendors and trainers as required

Senior Training Manager Resume Examples & Samples

1+ years of relevant experience in the biotechnology or pharmacy industry; regulatory experience preferred
Working knowledge of ICH GCP/GxP and CFR required
Working knowledge of Adobe Acrobat Captivate, Lectora, Articulate Storyline, Audacity and Adobe Connect preferred

Commercial Cards Senior Training Manager Resume Examples & Samples

Bachelor's degree or equivalent training experience
2 years plus people management experience
Strong Project Management experience
PM certification a plus
Extensive experience in managing multiple high priority projects and adjusting to shifting priorities
Proven record as a trainer/Instructor with excellent one to one , group presentation skills
Strong interpersonal and organization skills
Proficient in MS Office Suite and Live Meeting
Flexible schedule and ability to travel

Senior Training Manager Resume Examples & Samples

Lead the development and implementation of training programs and drive increased knowledge and learner satisfaction
Partner with internal partners to ensure execution of programs
Ability to tailor communications and training messages for end learners (field and corporate) as well as experience in writing training scripts for Senior leaders. Manage maintenance of training programs while developing new programs or initiatives
Lead the development of a new centralized training utility program to support all mandatory training programs across multiple Ameriprise entities (AFSI, AEIS, RDI, CMID, Threadneedle)
Understanding of Financial Services Industry
Strong understanding of Field and Corporate roles
Extensive content development and instructional design experience
Experience working with senior leaders in training design and presentations
Comfortable working across business multiple business lines and the ability to collaborate on tactical execution
Comfortable working in a high-paced environment

Senior Training Manager Resume Examples & Samples

Partner with Utah management team to build and drive training strategy to align with business objectives, and growth projections in Utah market
Build and manage a team of trainers across multiple site locations in Utah market
Oversee creation, delivery and maintenance of training programs for the following Sales and Service audiences
5+ years managing a successful training organization, preferably in a call center environment
5+ years as a training facilitator preferably in a call center environment
Demonstrated understanding of instructional design methodologies
Proven ability to develop training curricula and conduct in depth training needs assessments with key stakeholders
Demonstrated understanding of frontline leadership skills and training
Proven ability to lead training teams across multiple sites
Proven success building and optimizing training solutions
Articulate, persuasive communicator across multiple organizational levels
Savvy, quick thinking and comfortable in a dynamic, fast-moving environment
Goal oriented self-starter and able to flex to changing business needs and priorities
Ability to analyze data to identify solutions
Expertise in Microsoft Office Suite, including PowerPoint, Outlook, Word and Excel required
Experience with Adobe Captivate or other eLearning authoring software preferred
Ability to alternate sitting and standing throughout an 8 hour period, and sometimes longer
Ability to use a computer keyboard and computer screen
Ability to use a telephone headset and telephone system
Ability to perform all above-mentioned duties with or without accommodations

Senior Training Manager Resume Examples & Samples

Overseeing the execution of a training needs analysis to identify new skills and behaviors required in the commercial sales organization by partnering with internal commercial sales leadership and Director of Training
Coordinate training to meet compliance, legal, and medical requirements for sales Specialists and sales Managers at Mallinckrodt
Build and implement post training tools to analyze training effectiveness and work with cross functional team to continually improve training curriculum to meet organizational needs
Partnering with Operations and IT to maximize effectiveness with current technology platforms
Partner with sales leadership and human resources to ensure proper leadership development for sales managers
Collaborating across work streams in order to build training for National (NSM) or Regional POA meetings
Develop pull through training materials using varied learning approach to drive education
Coordinating and building with external vendors, training materials in accordance with company strategy and processes
Bring an innovative approach to learning by utilizing the latest learning methods and technology
Proactively identifying risks, issues, and gaps, and collaborating with Director of Sales Training
Must have a minimum of 5 years of experience in the Pharmaceutical Industry
Must have people management experience
Strong problem solving skills working with sales teams to build training that strengthens the talent within the organization
Excellent computer skills, including MS PowerPoint, Word, and Excel
Ability to do overnight travel, 50% of the time

Senior Training Manager Resume Examples & Samples

Hires and supervises Trainers/Team Managers/Training Managers in a manner that ensures each is qualified and capable of delivering first rate training/nesting
Designs learning strategies to fill needs as identified through analysis and in partnership with Team Managers and Operations Managers
Evaluate Trainer’s effectiveness and class management weekly
Ensure Key Performance Indicators (KPI's) including Representative Resolve (RR %) are achieved. May directly communicate with clients in the nesting environment
Manage information flow between Client Services, Account Management, Operations, Quality Assurance, Training, Payroll, etc. to ensure all client and company goals are attained
Advanced in MS Suite products: Word, PowerPoint and Excel. Excel knowledge needs to consist of graphs and tables
Proven knowledge of call center operations, customer service and client management
Minimum of 3 years’ leadership experience, preferably in a call center environment
Speak effectively before groups of customers or employees of organization

Senior Training Manager Resume Examples & Samples

Training development: manage and support the retail academy training team to create and evolve programmes and assessments to retail sales associate and management level: brand, product and service
Oversee and support the development of content for store manager digital meetings and support the regional store manager annual conferences where necessary / required
In partnership with regional retail academy teams, design and develop training at a local level to meet regional needs
Oversee the global collation of training feedback and partner with regional field academy teams to action any feedback
Work in partnership with the regional retail academy training and education teams to evaluate and monitor effectiveness of programmes
Support strategic initiatives: support the director of training and education with strategy presentation development and senior leadership documentation

Senior Training Manager Resume Examples & Samples

A senior leader and contributing member of TA Business Operations, responsible for assessing, prioritizing, and managing stakeholder expectations to ensure the successful execution of the overall training portfolio (projects, programs, services)
Collaborates with internal partners to define and manage Service Level Agreements (SLA) with internal and external stakeholders and vendors
Manages stakeholder and network relationships, including assessment, customization and adoption of best practices
Partners across PDG with other functions to ensure training needs are met and gaps are proactively identified
Partners with other PD/PDG functions to design and implement integrated solutions that leverage synergies and goals across the broader organization
Identifies and implements monitoring techniques to ensure uptake of training programs and establish relevant metrics to assess continuous improvement of training programs

Senior Training Manager Resume Examples & Samples

Development of the evolving make-up and fragrance training strategy to engage key distributors and in house associates
Use in depth knowledge of make-up and fragrance to innovate product knowledge and service skills creating targeted training using a needs analysis
In partnership with product teams and marketing develop roll out calendar and ensure on-going implementation of make-up and fragrance training globally
Engage regional training and sales teams to ensure client facing strategies are implemented to the highest standard
Track and report through regional teams and store visits the commercial impact of POS execution when required
Develop regional train the trainer and provide coaching to the make-up and fragrance trainer where necessary
Deliver the training and education for Burberry freelance make-up artists
Build a strong digital learning hub, allowing associates to connect directly to the brand, key product and service focuses
Maintain strong relationships with leading retailers in both domestic and travel retail markets
Work in partnership with the broader training development team to ensure brand consistency and tone
Manage, track and report against regional budget for training delivered and look to optimize costs
International travel will be required
This role will also involve flexibility to work on projects across all channels of the customer experience

Senior Training Manager Emeia Resume Examples & Samples

Management and development of regional academy and field based trainers
Monitor training effectiveness based on training measure of success
Ensure delivery of global sales associate retail training programme in the field
Plan and coordinate academy training programme and ensure it is delivered to global standards
With regional director / store manager, assess / spot-check on service excellence and in-store delivery of brand, product and service experiences
In partnership with the retail director/vice president, observe talent, feedback on people and training development opportunities
Using knowledge of business metrics and in partnership with regional director/vice president, identify training needs and create / lead the training team to create agile training in line with development process (as required)
Partner with corporate and regional teams to support the delivery of bi annual exec and retail management programmes
Partner with the corporate training team and regional peers on the global training strategy
Talent management, in partnership with external institutions and the internal talent team
In partnership with the corporate training and education team, localise content where appropriate

Senior Training Manager Resume Examples & Samples

Lead general US Area onboarding for new field medical team members of USMA. Partner with US field sales training on building and jointly delivering appropriate content for both new field medical and new field sales team members. With USMA Senior Leadership Team and USMA field leadership build and deliver medical specific onboarding content for new US field medical team members
Develop the Medical Challenger training plan and content for US field medical and build new Challenger content to advance US field medical Challenger skills. Create Medical Challenger coaching aids for US field medical leaders. Partner with US field sales training on leveraging relevant and appropriate Challenger content and approach as well as work with the US Field Operations leads for the MSLs and MOSLs
Actively represent US field medical needs and partner with US Digital Learning on development of systems training for the US field medical team. Work with US Digital Learning on posting of relevant content on US Digital Learning technology platforms and work with the US Medical Field Operations leads for the MSLs and MOSLs. Key areas of focus include consulting with the US Area Business Tools training team and US Field Medical Operations for the MSLs and MOSLs on relevant systems training platforms like Veeva CRM, Veeva Vault, Qlikview Reports and a:coach
Partner with Commercial Leadership Development to leverage existing leadership development content for foundational and advanced leadership skill development. Work with US Medical Field Operations leads for MSLs and MOSLs and Sr. Director, US Medical Field Operations to align leadership development offerings
Build effective cross-functional relationships in order to achieve consistent development and delivery of effective field medical training within appropriate areas
As the majority of the stakeholders are field based, the Sr. Mgr will need to leverage relevant field experience to develop training approaches that resonate with the field medical team and are aligned to field medical training needs
Bachelor’s degree required. 8-15 years experience in pharmaceutical / healthcare sales and sales leadership and/or field medical and field medical leadership with demonstrated success in developing & leading effective field sales/medical teams required
Field medical or field sales experience at the AE, MSL/MOSL, RFD or DM level or above required
Technical degree preferred or a degree in business or related field is acceptable if combined with relevant training, field sales and/or field medical experiences
Experience in medical and/or commercial training preferred

Senior Training Manager Resume Examples & Samples

Operate, maintain, monitor and repair all facets of primary owned and leased infrastructure including HVAC, electrical systems, mechanical systems, building automation and plumbing
Review, manage and operate all monitoring systems including BMS, electrical power, fire panel, generators and batteries
Support and consult with Corporate Facilities, Engineering, Operations and/or Security while participating on cross-functional teams
Conduct periodic surveys and makes recommendations to enhance capabilities and/or correct operating vulnerabilities
Oversee third party contracts and ensure compliance to specifications and terms
Manage vendor activity ensuring quality control, procedure development, internal protocol and industry safety practices are met for critical facilities equipment including UPS, Generators, ATS, switchgear, fire suppression, controls, and chiller plant
2 or 4 yr college and/or trade school and/or comparable field experience in critical systems environment
5+ years experience supporting Data Center or comparable critical environment
This position is on call 24 x 7 and must have flexibility to travel
OSHA 10 training or equivalent safety training
Understanding of commercial building power generator/switchgear/ATS and UPS systems. Familiarity with Liebert UPS, Square D electrical gear, ASCO gear and Cummings generators a plus
Familiarity and understanding of building monitoring system operations
Ability to work a flexible work schedule when needed -- i.e. deployments, hot months, emergency call, off shift, vacation coverage
Ability to stand, walk, climb up and down ladders, and engage in similar physical activities as necessary to access all areas of facilities to operate, repair and maintain
Able to maintain professional demeanor and make decisions within job responsibilities/scope in the high pressure environment that is typical of a Critical Systems environment
Troubleshooting, problem solving and decision making skills
Thinks & Acts Strategically
Builds Effective Working Relationships
Innovator/self starter
Interpersonal skills and ability to interact and work with staff at all levels
Ability to project professionalism over the phone and in person
Commitment to "internal client" and customer service principles
Willingness to take initiative and to follow through on projects
Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment
Knowledge of commercial electrical, mechanical systems and facility operations
Knowledge in AutoCAD and ability to read MEP drawings
Operating and implementation abilities on Building Management Systems and CMMS
Ability to perform troubling shooting on critical system elements
Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access)

Senior Training Manager Resume Examples & Samples

Very effectively lead a team of project training managers within a program of multiple, parallel roll outs
Ensure that internal and external project training manager are trained on all relevant training and knowledge management procedures
Manage functional team activities towards established training deliverables and timelines
Ensure via team training and quality reviews that global training standards are followed and training material is of high quality
Oversee the Security Role / Business Role assignment process and the derived training need analysis
Align training strategy with general change management activities
Manage training plan and monitor progress
Work closely with the different communication organizations to ensure ERP IT and business support organizations are consistently aware of ERP Training and KM updates
Improve continuously the Global Training Concept and Strategy based on experience collected from project teams and COE support organization
Maintain the training & knowledge management related procedures, work instructions & technologies (including legacy learning management systems or other tools used within ERP) Work closely with Methodology experts and ERP IT training owners to ensure the training material content is up to date
Establish and maintain an ERP IT “Role to Training” mapping in all learning management systems used by ERP IT
Ensure in collaboration with ERP operations that required training records are maintained comprehensively, consistently and compliant with applicable policies
Stay up-to-date of the technical development in the area or training & knowledge management
Bachelor's degree in an Information Technology, Information Management or equivalent. A master degree is a plus
Management Training/education equivalent
English: Very good spoken and written
8+ years of proven experience in training management
Hands-on experience in training management within IT organizations
Proven involvement in training setup for IT projects and IT operations
At least 5 successfully completed projects in a Trainer or Training Manager role
Demonstrated leadership skills within a matrix organization and ability to influence and drive activities without direct decision power
Coped well with project and operations related complexities, ambiguities and organizations
Hands-on experience with project methodologies used in SAP (aSAP, Solution Manager, ICE SAP, SHAPE, etc.) or comparable complex development environments as well as hands-on experience on ERP operations processes
Solid understanding of CSV and financial compliance requirements (SOX)
Experience in dealing with difficult/complex client relationships/engagements
Experience in working in multidisciplinary/multicultural teams

Senior Training Manager Resume Examples & Samples

Delivery of the Burberry Experience training and the ongoing coaching and development of store management to ensure consistencies across all stores
Regular delivery of Product Knowledge training, retention of product knowledge by managers and sales associates and the consistent achievement of pass-rates in must-know testing
Fluent in English, Cantonese & Mandarin
Strategic business mind and operational knowhow
Skilled knowledge in fashion industry
Strong analytical skill on retail operations
PC skills – Proficient in MS Word, Excel & Powerpoint

Senior Training Manager Resume Examples & Samples

Create and deliver highly effective, organized segment vertical selling curriculum (effective selling solution stories, site audits, sales call checklists) product learning programs for End Users, external distributor partners, agency reps, and Newell employees; field sales teams, inside sales, marketing, customer/consumer service, other CCS divisional needs as defined
Build out classroom curriculum and have Team able to conduct classes with or without the assistance of other company personnel; Train the Trainer programs need to be identified and other lead facilitators need to be certified
Develop and deliver effective communications with End Users, Industry groups, government agencies, customers
Analyze training results and share job and business impact with internal teams, utilizing these results to determine learning gaps and train teams accordingly
Actively participate with the Brand Building team to drive initiatives
Consistently maintain and update records and current training platforms
Collaborate with CCS Brand and Trade managers to develop an industry, product, competitive and retailer knowledge information center
Bachelor’s degree in business or related field
Strong Facilitation, Communication, Presentation and Writing Skills
Strong working knowledge of basic Microsoft Suite (MS Word, Excel, EXCEPTIONAL at PowerPoint)
Corporate Learning and Development experience; design, develop and delivery, ability to build vertical selling curriculum from critical industry, market, end user, government regulation/accreditations/compliance
End User selling/JanSan/Foodservice/MRO industry experience a plus
Sales and Marketing experience
5+ years of product learning experience
Bachelor’s degree in Business, Marketing, or a related field required
Business to Business (B2B) Sales experience strongly desired
Experience with CRM platform, such as Salesforce.com

Senior Training Manager Resume Examples & Samples

Minimum of a Bachelor’s Degree is required. An advanced degree is preferred
Minimum of eight (8) years of related business experience is required
Minimum of five (5) years in training design or development of technology based learning solutions is required
Experience managing and implementing training technology standardization and researching new innovative solutions that support on-going business needs is required
Demonstrated project management experience is preferred
People management experience is preferred
ESP training management and deployment experience is preferred
Knowledge or experience in Customer Services is preferred
Experience with using Summit, SharePoint, training authoring tools, Salesforce Knowledge, and/or social platforms is preferred
Strong leadership, coaching and communication skills are required
Proficient in Microsoft Office Word, Excel, and PowerPoint required
This position can be located in located in Piscataway, NJ, with considerations for other J&J locations such as New Jersey, Prague, or Bogota, and may require up to 20% domestic and international travel.Customer Service

Senior Training Manager Resume Examples & Samples

Oversee, lead, monitor and review the trainer’s delivery standards and performance to ensure ‘best in class’ delivery and continuous improvement
Research, direct and recommend continuous improvements to new and existing delivery to ensure full business benefits are realised based on alignment with business plans, delegate feedback, effective reviews of MI and evaluation (including business impact assessments)
Maintain a deep understanding of what enables a successful experience in the classroom
Influence quality and productivity improvements through involvement in the development of new and improved procedures, process innovations, training, and changes in culture
Participate in all new product development projects and ensure staff are appropriately trained to deliver quality processing and member outcomes
Ensure all training is delivered in a professional and compliant manner and work with Client Service teams to ensure delivery consistent with approaches
Act as a learning partner to process owners, Quality team and Product Technical teams to leverage potential opportunities for training intervention and then designs content in the most appropriate way to ensure sustainable upskilling outcome
Collaborate with Product technical teams to ensure future Regulatory changes are planned and interventions delivered on time
Drive and support the business to further embed a ‘self service’ culture for learning using digital content wherever possible
Keeping up-to-date with continuous improvement the latest trends, innovations, and best practice in learning
Ensures effective delivery and actively promotes user adoption for key initiatives (eg. Think Retirement)
Consults with business stakeholders in order to define learning needs and completes Initial Training Proposal documentation for new learning projects or changes to existing learning solutions
Ensure training records are maintained and kept up to date leveraging tools to do this in the most efficient way
Ensure all regulatory and compliance driven initiatives are delivered
Maintain records of training hours delivered and ensure measures of success clearly defined, targeted and outcomes communicated
Lead, develop, motivate and appraise a team of delivery professionals so that their individual and collective performance is of the required standard, undertaking performance reviews, coaching and development as required
Excellent knowledge of SIPP and DC Pensions Administration
Excellent knowledge of HMRC, FCA and TPR rules which govern pensions
Well developed communication skills, both written and verbal
Accuracy and attention to detail are essential, with strong analytical skills and ability to identify potential risks
Self-starter, demonstrating a good use of initiative and ability to work independently
Strong time management, prioritisation and organisational skills
The ability to complete multiple tasks against tight deadlines is paramount for this role
Flexible and adaptable, responds rapidly to changing agendas
Training experience on a one-to-one or small group basis would be desirable
A passion for learning
Degree educated
Decision maker – problem solving and solution orientated
The ability to question internal processes and guide improvement
Experienced user of Microsoft Office, particularly Word, Outlook & Excel
CF1 & FA2 or equivalent are mandatory, RO4 or equivalent and above are desirable

Senior Training Manager Resume Examples & Samples

Enhance the competencies of our Internal Audit Group (IAG) staff by designing a training strategy that deploys a variety of training methods and addresses audit methodology and business/ technical training needs for various staff levels
Identify current and future training needs through skills assessments and partnering with global audit leaders and team
Work closely with IAG Strategy and Infrastructure teams (Professional Practices) and Corporate HR Learning & Development partners to build training materials, source and deliver training
Assess training effectiveness to ensure incorporation of learning and provides opportunities for ongoing development
Work closely with University Relations to coordinate IAG’s intern and analyst program covering recruiting, on-boarding, training and acclimating to firm and IAG
Bachelor's degree; MBA a plus. 10+ years' experience in a training and/or audit capacity
Excellent communication and leadership skills with ability to present information to a variety of skill levels
Experience with internal audit or risk and control function within a large insurance company or financial services corporation a plus
Sound judgment and confident ability to make decisions supported by strong oral and written communication skills
Strong project management/ organizational skills with ability to multi-task and deal with change in a pro-active and positive manner
Comfortable building relationships at all levels in the organization
25% or less annual travel to other IAG locations

Senior Training Manager Resume Examples & Samples

Manage the Training Team
Work with the Quality and Operations team to formulate training and non- training solution
Set measures for trainer effectiveness
Support new programs and ramps
Ensure collaboration between client Training Team and internal Training Team
Develop Trainers to assume leadership posts in Training
Support corporate initiatives as required
Comply with the Company’s Policies and Procedures, including Information Security

Senior Training Manager Resume Examples & Samples

Serves as senior training manager to support and coordinate all “Academy” training initiatives for the Bank’s Deposits (PBTLs, PBs, PBAs, PBCS and PBO staff. Maintains project documentation, timeline, and status update communications as required. Establishes and achieves “Academy” Best in Class outcome
Works with upper management to obtain information from all available resources to prepare training curriculum, programs and materials as identified. Includes providing learning expertise, considers and offers alternative training design and delivery options, and support documentation, training, training assessment and recommendations
As it relates to the “Academy”, the Senior Training Manager directs and guides designated training specialist(s), including other bank designated trainers or consultants that may be needed on occasion
Perform duties and responsibilities specific to Academy functions and activities or assigned by management
Other responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank
Understand and apply client-centric skills and mindset
Five years of experience planning and managing training and development departments to meet business needs
Experience and proficiency in training, development, evaluation, assessment, and techniques in transferring the learning
Extensive experience in developing and leading classroom courses, workshops, seminars and materials
Ability to translate complex or technical concepts into user-friendly, simple terms
Provides extraordinary service
Must be able to travel as position requires

Senior Training Manager Resume Examples & Samples

Quality Assurance and Functionality Testing of all Instructional Design products in the LMS (Learning Management System) environment. Ability to troubleshoot and correct issues prior to launch. Desire and ability to learn technical aspects of current and future LMS is required in order to be highly proficient in role
Package and promote audio and video files to media server
Download archived source files to support maintenance activities
Complete server promotion for content production and versioning
Create and maintain tool templates
Provide rotational Instructional Design support on an as-needed basis
Consult on best practices associated with the content development lifecycle
Consult on learning industry trends including, but not limited to, instructional design software, LMS, design equipment, etc
Identifies the specific information needed to clarify a situation or to make a decision
Gets more complete and accurate information, by checking multiple sources
Probes skillfully to get at the facts, when others are reluctant to provide full, detailed information
Asks questions to clarify a situation
Seeks the perspective of everyone involved in a situation
Seeks out knowledgeable people to obtain information or clarify a problem

CME Senior Training Manager SH Resume Examples & Samples

Work closely with BU training partners to provide tailor-made sales manager training workshops based on unique business needs to support improvement of functional capabilities
Implement cross-BU annual sales manager training plan
Deliver sales manager training programs according to the plan
Maintain/customize sales manager training material as needed
Design/update business cases of sales manager training to enhance the practicality of training
Keep sales manager training record
Ensure high quality sales manager training delivery
>85% customer satisfaction
Participate in TTT and get certification as qualified master trainer of all sales manager training programs and core TSR training programs
Be in charge of delivery a training program in accordance with the facilitator’s guide
Carry out field coaching on sales managers to follow up behavior changes after training
Conduct evaluation process to provide feedback to training design center
Unsure effective training operation process
Work closely with HR training team to get align with each other
Bachelor degree or above, major in medical preferred
More than 5 years of sales experience in medical device or related industry, and more than 4 years of sales manager experiences with top performance
Professional training experience is a plus
Business sense, knowledge of the functional area and industry
Knowledge of learning theories and applications
Facilitation skills including good use of presentation, questioning, and debriefing skills
Organizational skills (e.g. logistics, scheduling, etc.)
Knowledge of evaluation methodologies
Relationship building and networking skills
Fluent in English preferred

Senior Training Manager Resume Examples & Samples

Effectively perform needs analysis of field personnel users
Provide leadership development education by collaborating with Senior Management to develop and launch training programs, providing logistical support, creating course content, facilitating the content of the training program, and establishing evaluation/feedback procedures
Create institutional design material and presentation format to optimize learning (including training materials, multimedia visuals, classroom training, workshops)
Ensure Asset Services team members are fully trained on all new applications, processes, and systems while ensuring high quality and consistent deployment
Manage training content development through appropriate internal and external resources
Conduct and analyze training needs assessments to develop new training programs and/or modify to improve existing programs
Monitor and review the progress of trainees by developing questionnaires, analyzing responses, and recommending solutions for performance issues and potential areas of training to management
Remain knowledgeable on and research new technologies and methodologies in workplace learning and training to improve the efficiency of training services
Create, organize, and facilitate new hire orientation sessions for Asset Services
Develop training program budgets; monitor and ensure budgets are consistently met
Ensure compliance of, adhere to, and support company policies and procedures

Senior Training Manager Resume Examples & Samples

Lead and develop a team of two ensuring that Sales Trainings are being created and delivered aligned with APAC strategy
Work closely with Marketing, Merchandizing, and Retail team on “Go to Market” plan ensuring the company strategy is 360 degreed communicated / educated to the markets
Communicate with Market GMs and directors properly to set clear training strategy
Work closely with the Sales / Retail Managers to set KPI goals & objectives for individual market
Utilize the KPI and CX program results for area of improvement
Fully responsible for the planning of training activities and developing the training materials
Train the trainers, including in-house trainers and wholesalers’ trainers
Gather training needs to develop new training programs or modify and improve existing programs
Accountable for Training Budget
Liaise APAC regional needs to Retail Board
Host Regional Training meetings
Minimum 7 years of experience in regional Sales training
Strong networking skill to build good relationships across functions, markets, and regions
Strong confidence and able to work directly with senior management
Flexible to deal with company fast growing needs and able to work under pressure
Self-driven, able to work independently with minimum supervision at the same time a strong team player
Strong communication and interpersonal skills to liaise with internal and external parties
Joyful and open-minded personality is advantage
Degree holder
Proven work experience in Team Management
Strong writing and record keeping ability for reports and training manuals

Senior Training Manager Resume Examples & Samples

Develop, plan, coordinate and implement training programs in accordance with current standards including, but not limited to, general customer service training; customer service communication skills; customer service recovery skills; leadership skills; harassment-free workplace, new team member orientation, departmental training, communication, and train-the-trainer training
Review, analyze and assess hotel training initiatives and programs and develop or research training solutions to make recommendations to address specific hotel needs
Track, input, maintain and audit all individual team member training records utilizing designated systems and programs
Develop and distribute the monthly and annual training calendar, compile and distribute periodic reports and measurements related to training activity and return on investment
Practical knowledge and application of various methods used to conduct needs analysis

Senior Training Manager, Duopa & Zinbryta Resume Examples & Samples

Developing the National Sales Trainers through effective coaching and leadership for success in current trainer role and for future commercial leadership opportunities within AbbVie
Building effective relationships to work collaboratively with Senior Commercial Leadership, Cross-functional partners, Marketing and other groups leading AbbVie learning initiatives, to drive performance through consistent development and delivery of effective commercial training
8-15 years’ experience in pharmaceutical / healthcare sales and sales management with demonstrated success in developing & leading effective sales teams required
Strategic thinking & business planning skills, necessary to diagnose needs, develop, direct, and influence commercial training and organizational development strategies
Project management experience, managing cross-functional teams and/or external partners through large projects or initiatives
Experience in selling, negotiating and influencing without authority within complex commercial accounts (e.g. Hospital, MCO, VA, Group Practice, etc.) is also desirable

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