Sales Service Representative Resume Samples

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M Pfannerstill

Marisa

Pfannerstill

3676 Trantow Springs

Philadelphia

+1 (555) 724 9833

3676 Trantow Springs

Philadelphia

Phone

p +1 (555) 724 9833

Experience Experience

Dallas, TX

Sales Service Representative

Dallas, TX

Rowe, Schroeder and Hoeger

Dallas, TX

Sales Service Representative

Identifying, developing and managing new accounts/new business in your territory
Track plan delivery and post results
Provide customer with neatly merchandised displays and shelves, maintain full shelf conditions, properly rotated stock and accurate price tags/POS in all departments
Provide support during shelf resets for assigned stores
Mange the efficient processing of NDA and other legal documents with the Turlock Headquarters
Sales objectives, campaigns and promotions, sales brochures and order guides, sales presentations, sources of product and distribution, maintaining schematics and uses, and proper merchandising
Help coordinate Customer Presentations and Demos with Culinary, R&D, Sample Lab, Marketing and Sales. This includes coordinating shipments, consolidating and editing presentations, securing samples, prepare UPS and Fed Ex labels, etc

Detroit, MI

Sales & Service Representative

Detroit, MI

Pagac Group

Detroit, MI

Sales & Service Representative

Explore and implement new ways to improve customer service, improve metrics and create value for the business partner
Achieve higher levels of proficiency in this role by providing effective advice to clients regarding our products, services, and solutions
This position is a Float position and will provide coverage to multiple branch locations.
Potentially conduct joint calls with claim center personnel to network body shops
Develop strong relationships within the insurance account
Work with sales and operations to further the relationship with the insurance company
Identifies and communicates suggestions for improvements in all areas of business

present

Dallas, TX

Technical Sales & Service Representative

Dallas, TX

Harber-Rath

present

Dallas, TX

Technical Sales & Service Representative

present

Provide Sales and Service support to ensure maintenance and expansion of business at existing account, including management of a consignment inventory program
Perform market analysis and develop sales strategies based on analysis
Incumbent will participate in Continuous Improvement Team, and problem resolution meetings with Plant Operations and Management
To build strong and close working relationship within all departments and to make sure the interests of PPG are met in all discussions
Provide technical training to clients and communicate customer feedback for future product developments
Assist in developing new customers in markets already served
Manage sales support activities for assigned customers

Education Education

Bachelor’s Degree in Engineering

West Virginia University

Bachelor’s Degree in Engineering

Skills Skills

Highly motivated with a strong business work ethic, positive attitude and professional demeanor
Highly proficient in Microsoft Office products, including Excel, Word and PowerPoint
Ideal candidate will be a “foodie” with a strong passion for the food industry
Ability to plan an efficient geographical daily route using a customer list provided. (Google Maps, GPS, etc.)
Basic abilities with MS Office Applications
Exceptional written and oral communication, presentation, and negotiation skills
1 year retail or direct customer contact experience would be beneficial but not mandatory
Responsible for the tools and materials provided to execute the job
Proven critical thinking and problem solving skills
Proven organizational and time management skills

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Sales & Service Representative Resume Examples & Samples

Handle a high daily volume of incoming service calls while maintaining a composed, friendly demeanor
Maintain computerized and/or written records of all Kings customers
Make outbound sales calls as required to past Kings ticket buyers and other Kings prospects
Handle incoming sales calls from sales prospects as opportunity is provided
Meet or exceed weekly and monthly sales and service goals in the areas of Kings ticket packages, groups, and event suites, as well as other arena events such as award shows and family shows
Additional responsibilities as assigned by the Manager or Director of Ticket Sales and Service
Be passionate about customer service and uphold a strong work ethic
Create positive and strong working relationships
Be assertive, persistent and results oriented
Thrive in a competitive sales environment
Possess strong written and communication skills
Knowledge of computer programs such as Microsoft Office and Outlook. Ticket software knowledge preferred but not necessary
Ability to multitask and consistently re-prioritize based on sales needs
Sales experience preferred, but not necessary
Excellent phone presence
Motivated to have a career in Sports service and sales

Sales Service Representative Resume Examples & Samples

Candidate must have performed well in previous service or sales-related functions, requiring direct customer contact, demonstrating customer advocacy competencies. Must enjoy a fast-paced environment, with targeted individual, team goals and objectives
Bilingual in Portuguese
Minimum 1 years of financial industry experience
Detail-oriented and able to manage multiple tasks effectively
Ability to work both independently and in a fast-paced team environment

Industry Sales & Service Representative Resume Examples & Samples

Sales and service liaison with dealers, customers and other Caterpillar personnel
Train dealers on the product and applications
Develop business plans
Develop thorough understanding of Cat and Competitive mills to support dealers in selling Cat cutter bits
Accountable for identification, analysis, and resolution of issues
Perform complex analysis work, identify, and resolve problems that are more strategic in nature
Work closely with NPI teams, District Parts and Service Sales Representatives (PSSR) on developing solutions for customers and dealers
Assist Caterpillar Dealers develop and implement customer solutions including marketing plans, sales coverage, merchandising programs, product value requirements, and pricing issues
Grow cutter bit and drum sales through increased participation in business opportunities to result in higher population and downstream future revenue sales and profitability
Understand profit streams opportunities and generate profit throughout the customer and product lifecycle
Regularly interface with dealers and customer to minimize the commercial impact of customer complaints, ensure customers receive fair value and provide additional customer touch points and future sales
Analyze product and application issues and provide resolution
Lead product problem management, develop dealer post sale customer contact strategy, and manage warranty/goodwill administration
Gain continued experience in the milling and cutter bit industry, enhance communication and people relationship skills, improve problem solving and analysis ability, build and use business skills, enhance use of Caterpillar systems and develop leadership abilities
Direct development and continual learning through experience and stay abreast of technology changes
Work closely with associations on latest technology
Strong communications and leadership skills
6 to 8 years prior experience in selling/marketing carbide /diamond cutter bits in the road construction/milling industry
Thorough understanding of road construction milling applications
Demonstrated ability to work effectively with dealers and customers
Must be willing to travel extensively (50 – 75%), meeting customer and dealers
Must be willing to make jobsite visits, including night milling applications
Demonstrated ability to work on larger scale, more complex assignments and provide direction to other Parts and Service Sale reps on project assignments
Knowledge of Caterpillar dealer operations

Industry Sales & Service Representative Resume Examples & Samples

Dealer Responsibility: Los Angeles District
Location: Field Based – Central / Southern California
Sales liaison among dealers, customers and other Caterpillar personnel. You should be very familiar with the company’s processes, systems and methodologies accountable for contributing to the identification, analysis and resolution of needs and problems in an assigned industry. You will be performing complex analysis work, identifying and resolving problems that are less tactical and more strategic in nature. Challenges include developing and meeting expectations in delivering results (Sales to Users, PINS, Sales Variance, Part Sales), considering and recommending alternative courses of actions, making timely decisions and developing greater communication skills. You will work more directly with other Caterpillar units, customers, and possibly suppliers
Counseling dealers in developing increased human performance capability; providing guidance on existing and potential customer service issues and improvement measures within the Paving industry; assisting dealers on forecast, sales/rental/used strategy planning and sales techniques; supporting rollout of new products (eg., products, parts, customer service agreements, other service products); analyzing and communicating marketplace and competitive activity to Caterpillar personnel and dealers; analyzing product application, configuration and utilization that provide the best solution for a customer; assisting dealers with business planning within an industry; creating and promoting programs that increase sales while maximizing price realization; and continuing to develop required proficiency level in the specified foundation competencies and skills
Understand and keep current on customer/dealer market needs, understand how and why decisions are made within their work group and organization. You will be responsible for applying those decisions to support and develop product sales, dealer effectiveness, overall segment growth, process improvement, sales management process improvement, etc. You will apply your knowledge of products, technology, industry, etc., in support of Caterpillar, dealer and customer expectations and needs. You may provide direction to less experienced personnel
This position will have responsibility to support and engage Dealers in the Los Angeles District in the paving and compaction market. Gain dealer commitment to have paving specialists and product support specialist/focus
Develop and support Paving Application and Sales Specialists at each of the dealers
Develop and support Paving Product Support specialists at the dealers
Support dealers on Application and Product Support issues. Requires jobsite visits and customer / dealer discussions. Performance analysis and recommendations to support the customer and dealer optimize the product value
Work closely with the product support/product health team on product problem management issues to support the dealer and customer on product support issues. Administer Goodwill claims
Developing programs and processes that support the dealers in growing the parts and cutter bit sales
A bachelor’s degree in an accredited Business, Marketing or Engineering curriculum
5-8 years prior experience in field assignments or paving products
Demonstrated ability to work independently, communicate effectively and work on increasingly more complex assignments and provide direction to lower level reps on project assignments
Must be willing to travel extensively (50-70%) as well as relocate based upon business needs
Must be willing to make jobsite visits, including night paving jobsites and applications
Knowledge of Caterpillar paving products, policies, and procedures

Industry Sales & Service Representative Resume Examples & Samples

Be a sales and service liaison among dealers, customers and other Caterpillar personnel
Be very familiar with the company’s processes, systems and methodologies
Accountable for identification, analysis and resolution of needs and problems in assigned industry
Perform complex analysis work, identify and resolve problems that are more strategic in nature
Develop and meet expectations: deliver results, identify and recommend alternative courses of actions, make timely decisions and develop greater communication skills
Direct work with other Caterpillar units, customers, and possibly demonstrate skill in negotiation, building consensus and achieving compromise
Accountable for machine, work tools and parts sales forecast, as well as development and implementation of local marketing strategies
Assist Cat Dealers to develop and implement customer solutions including marketing plans, sales coverage, merchandising programs, product value needs and pricing issues
Grow product & services sales through increased participation in business opportunities to result in a higher product population and downstream future revenue sales and profitability
Understand various profit streams and generate profit throughout the customer and product lifecycle
Sole owner of after-sales customer advocacy and empowered to use their entrepreneur zeal to determine best actions to balance enterprise, dealer and customer needs for the industry segment
Build and maintain partnerships with end users via focus on customer satisfaction; ensure fair-value and regular post-sale customer contact in concert with dealer personnel
Proactively resolve issues and provide conflict and problem resolution
Lead product problem management, develop dealer post-sale customer contact strategy and manage warranty/goodwill administration
Regularly interface with dealers and customers to minimize the commercial impact of customer complaints, ensure customers receive fair-value and promote additional customer touch points and future sales
Focus on complaint velocity and problem resolution in all work streams
Along with manager, direct development and continual learning through experience and stay abreast of technology changes
Gain continued experience in assigned industry, enhance communication and people relationship skills, improve problem solving and analysis ability, build and using business skills, enhance use of Caterpillar systems and develop leadership abilities
Minimum of 6 years prior experience in field assignments or in construction equipment industry product sales/marketing/support roles
Demonstrated ability to work on larger scale, more complex assignments and provide direction to lower level reps on project assignments

Industry Sales & Service Representative Resume Examples & Samples

Contribute to the identification, analysis and resolution of needs and problems in assigned industry
Perform complex analysis work, identify and resolve problems that are less tactical and more strategic in nature
Develop and meet expectations in delivering results, consider and recommend alternative courses of actions, make timely decisions and develop greater communication skills
Work more directly with other Caterpillar units, customers, and possibly suppliers
Key accountabilities include machine, work tools and parts sales forecast, as well as development and implementation of local marketing strategies
Grow product & services sales thru increased participation in business opportunities. This will result in a higher product population and downstream future revenue sales and profitability
Sole owner of after-sales customer advocacy and use their entrepreneur zeal to determine best actions to balance enterprise, dealer and customer needs for the industry segment
Proactively resolve issues and provide conflict and problem resolution as required
Direct own development and continual learning through experience and stay abreast of technology changes. Key learning comes from continued experience in the assigned industry, enhancing communication and people relationship skills, improving problem solving and analysis ability, building and using business skills, enhancing use of Caterpillar systems and developing leadership abilities
Minimum 3 years prior experience in field assignments or in construction equipment industry product sales/marketing/support roles
Able to work independently and communicate effectively with others in the work group, dealer personnel and customers
Able to work on increasingly more complex assignments and provide direction to lower level reps on project assignments
Able to build strong relationships with various stakeholders

Sales & Service Representative Resume Examples & Samples

Respond to inbound client calls, delivering fast and efficient service assisting clients with their financial needs
Resolve problems at first point of contact in a friendly and helpful manner and refer to more complex situations to senior officers
Look for sales opportunities with all clients and refer to appropriate internal officers
Adhere to compliance routines in carrying out transactions
As part of your daily routine you will also have to carry out credit functions as this is one of our services to our Cross Border clients
Friendly and professional telephone skills
Bilingualism would be considered an asset
Client service orientation, driven to help clients meet needs or resolve problems
Team player, driven to ensure that the whole RBC team is successful in meeting client needs
Strong inclination to listen first, respond second; ensure client needs are accurately understood and an appropriate response provided
Above average keyboarding and internet / computer navigation skills
Retain knowledge about the features and benefits of a wide range of products and services and convey the information to clients
Information-seeking skills; the ability to probe, find out more and improve your understanding of a client’s situation or issue

Inside Sales Service Representative Resume Examples & Samples

Coordinate with your NTAP Named Account Manager on overall Sales Strategy and Account Planning
Edit Quotes in quoting interface when needed
Ensure 100% Asset disposition and decommission assets when needed with SAP Team
Meet and Exceed sales and close rate quotas each quarter
Present, communicate and negotiate pricing, and contractual agreements effectively with all levels of management in coordination with NetApp Account Manager
4 yr University Degree Preferred
5 years’ experience in sales development/support/operations in a high-tech environment
Demonstrated history of consistent goal achievement in a highly automated environment
Experience successfully selling into technical user base & senior management
Outstanding relationship-building skills with a high degree of responsiveness and integrity
High-tech software/Hardware background highly preferred but not required

Sales & Service Representative Resume Examples & Samples

Assist customers in arranging off-lease vehicle purchases
Offer Vehicle Protection Plans to customers interested in purchasing their off-lease vehicle
Assist customers who are interested in lease extensions or terminating their lease early
Explain to customers the vehicle inspection & turn-in process
Meet all customer & Dealer promises as it relates to follow-up on lease-end issues & sales related activities
Encourage payment of off-lease invoices
Stay abreast of basic product information on Brand VW & Brand Audi products
Present end of term options to customers in a persuasive way to optimize vehicle disposition
Proven phone experience within the Lease-end Services group or related financial services call center position or phone intensive position
Excellent diction, articulation, negotiation, persuasion & listening skills & able to convey high level of confidence & credibility on the telephone
High degree of customer & dealer advocacy, concern for customer & dealer satisfaction & able to function well in a team environment
Proficient in Microsoft Word & Excel
1-2 years demonstrated experience in an automotive call center or related financial services call center
Familiarity with automotive retail & lease financing

Sales & Service Representative Resume Examples & Samples

Excellent customer service skills; minimum 2 years experience
Proven Sales experience, minimum 1 year experience
Strong interpersonal, communication (verbal and written) and listening skills
Experience working in an environment which is consistently undergoing change; Good problem solving and decision making skills
Computer literacy in a Windows environment
Developed influencing/negotiating skills sufficient to promote and/or sell banking products and services to customers and resolve customer differences concerning procedures and practices
Call center and/or financial industry experience is an asset Flexibility to work shifts, including weekends and holidays is a MUST

Customer Sales & Service Representative Resume Examples & Samples

6 months or more customer service experience; 1 or more years preferred
6 months or more working with multiple software applications; 1 or more years preferred
6 months or more sales or retention experience preferred
6 months – 1 year+ heavy volume phone experience in a customer service/call center job preferred

Sales & Service Representative Resume Examples & Samples

30% - Teller Operations: Perform basic teller transactions such as paying and receiving , verifying deposit amounts, examining checks for endorsement and negotiability, operating within established operational authority limit and engaging branch management, Branch Central or Branch Operations Management for support as needed. Count cash drawer, research and locate outages
20% - Service: Answer questions, provide account maintenance and resolve problems for customers concerning products and services provided by the Bank; identify the problem, collect data, secure answers and communicate updates and resolutions to the customer as appropriate. Work with the Operations Services Supervisor (or Operations Services Lead) or other associates as necessary. Perform customer service activities (e.g. check orders, account maintenance, address change). Provide excellent service at all times following the Banks Service Excellence guidelines
10% - Teamwork: Foster teamwork with fellow associates in the branch as a whole. Maintain helpful and courteous interactions with others and keep communication lines open
10% -Risk Mitigation/Compliance: Adhere to all federal regulations and bank policies; keep current on bank procedures via the Banks resources and required training. Maintain all internal controls

Contact Center Inbound Sales Service Representative Resume Examples & Samples

Open to working flexible shifting schedules
Takes pride in delivering what is promised in line with the customer and service expectations
Proficiency with personal computers and basic software packages
Excellent communication skills and is polite and friendly at all times

Customer Sales & Service Representative Resume Examples & Samples

Versatile and cool under pressure
“Can do” attitude prevailing over a fast-paced variety of customer concerns
Ability to perform business math calculations including itemizing a bill
Problem-solving skills and ability to resolve discrepancies
Strong organization skills and the ability to manage multiple tasks

Customer Sales Service Representative Resume Examples & Samples

Become familiar with company products, procedures, process, pricing, and equipment
Answer in-bound calls promptly and properly direct to the appropriate department to include vending repair calls to the Vending Department
Process and submit new account and account change requests
New account set up – Full Service and DSD with and without equipment
Account change requests to include: adding, pick up, or removal of equipment; pricing changes; term changes; route detail changes, etc
Inactivation of accounts
Mass account change requests

Technical Sales & Service Representative Resume Examples & Samples

Providing Sales and Service support to ensure maintenance and expansion of business at existing account, including management of a consignment inventory program
Following all PPG and Location safety procedures, providing timely resolution to customer inquiries on line operation, application problems, color control, and provide on-site, hands-on support
3-5 years’ experience in the coatings industry. Strong computer skills, analytical skills, use of some specialty test equipment, and attention to detail are required
College level Chemistry or Science coursework
Mechanical aptitude and be able to communicate intelligently and effectively with technical, production and non-technical personnel in order to satisfy customer requirements
A high degree of professionalism and perpetuate PPG’s image as a technological leader in the coatings industry
Familiarity with basic Color and surface quality testing measurement, and applications for liquid spray in the automotive market

Technical Sales & Service Representative Resume Examples & Samples

The incumbent will monitor systems and processes, check/control inventories, initiate problem solving resolutions, and effectively communicate with all levels in both the PPG and customer organizations
The incumbent will also review colors / attend outside audits and will support the fascia department
The incumbent will be expected to run the day to day floor operations for PPG
College degree in chemistry, general science, or a related discipline
Experience working with Automotive Coatings technical service
Strong emphasis on Waterborne Technology and Application Processes. Overall experience and general knowledge with the entire automotive layering system including e-coat is beneficial
Strong computer skills, analytical skills, color shading skills and attention to detail are required

Sales Service Representative Resume Examples & Samples

Further, this role will be responsible for maintaining a timely and accurate call schedule for the assigned store territory within the Wisconsin market
Key Components of the role
Maintain a timely and accurate call schedule. Establish and maintain a rapport with key store individuals and Kraft Foods Customer Business Team
Identify and communicate individual store problems and opportunities to the appropriate Kraft personnel

Inside Sales & Service Representative Resume Examples & Samples

Manage inventory to stocking levels
Manage outside purchases and product transportation expenses effectively and efficiently
Ensure environmental, health and safety compliance. Operate forklift within compliance

Tools Sales & Service Representative Resume Examples & Samples

Develops sales opportunities for Sandvik Mining and Rock Technology
Assesses customers’ total potential with SMRT products via opportunity analyses
Development of sales strategy for designated territory
Assists in any physical inventory counts (especially any consignment stocks) as required
Responsible for overall customer satisfaction
Provide regular status reports on business activities, opportunity development and overall satisfaction of customers base
Participate in technical studies, demonstrations or field tests at times

Sales & Service Representative Resume Examples & Samples

Minimum one (1) year banking experience
Superior administrative, organizational, and interpersonal skills
Sales and marketing oriented with excellent customer service skills
Must have the ability to manage multiple priorities simultaneously and meet deadlines
Provide account services to clients, including a full range of the Bank’s retail services
Front-end responsibilities in the continual promotion of CWB products and services
Provide and maintain a high standard of customer service
Work closely with all departments and actively identify the opportunities to make effective referrals where appropriate
Provide reception coverage as needed

Colonial Penn Telephone Sales & Service Representative Resume Examples & Samples

Possess a strong desire to help consumers understand their life insurance options
Be an enthusiastic, goal focused, member of a team of professional telesales insurance specialists
Call center experience preferred but not required- A PA life insurance license is preferred, but we will help the right individuals get licensed
Have excellent oral and written communication skills
Be competent with computer systems
Bilingual in English/Spanish a plus

Technical Sales & Service Representative Resume Examples & Samples

Ensure that PPG and customer EH&S requirements are met at all times and that PPG’s ethical and legal policies are adhered to
To maximise the business potential of the account, and promote the company by your actions, values and professionalism and show the customer the value of working with PPG
Actively pursue potential new business opportunities and to find and implement projects to improve business performance e.g. MGPP activities, Working Capital reduction, SSPL management etc
Provide daily interface with customer personnel from all departments and concern resolution for all products, showing the required flexibility to meet required customer targets or requirements
To build strong and close working relationship within all departments and to make sure the interests of PPG are met in all discussions
To manage any on site service packages and requirements as directed by Account or Regional Manager
Proactively audit vehicles and processes and carry out, record and report any measurement and trend data required to ensure PPG products perform to customer requirements
Participate in general customer car audits when required
Gather customer line and process data, lab results, usages and dip slide results etc
Perform stock checks, place weekly orders to supply chain to maintain stock level, ensuring all deliveries are booked in correctly
Compile and issue internal and external reports
Collect and send out any required product samples for analysis and testing
Assist with new product introductions,
Maintain Material Safety Data sheets for all PPG products used on customer site
Ensure all invoices are submitted for payment, all production items are paid for and resolve all account receivable queries to avoid overdue issues
Participate fully as part of the UK Automotive team and actively aid PPG ALT in delivery of KPI’s in areas such as OH, SSPL, Working Capital, and Transportation cost
Management of FOCUS input, CPU Programme and Forecast accuracy
Comply and actively participate with all PPG Training, 5s, Wellness and EH&S activities and requirements
Carry out any reasonable request as directed by the Account Manager, Regional Sales Manager or ALT during the course of your duties
Ability to show flexibility and work under pressure in a manufacturing environment
Confidence in dealing with customer and must have good communication skills
Strong Technical and Process Engineering knowledge
Technical knowledge of PPG Automotive product portfolio and paint application processes
Good knowledge of Microsoft Office and similar products
Willingness to travel to and work away from home both in the UK and overseas

Branch Sales & Service Representative Resume Examples & Samples

Knowledge of and the ability to identify and engage potential opportunities in the market.? Build relationships and create opportunities.? Plan, strategize and target the right industries.? Create value propositions with impact
Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations
Knowledge of and ability to design and develop retail lending products and services, manage and evaluate operational processes and procedures and ensure compliance with local and company policies

Sales & Service Representative Consumer Center Resume Examples & Samples

Educate customers on our broadband, entertainment and telecommunications products and services via telephone
Respond to requests from customers, agents and vendors for products and services including installation, disconnection, changes, account balances, etc
Resolve customer inquiries on service, billing, rates, adjustments and policy issues
Establish, update and retrieve customer service data
Complete clerical activities associated with bill collection
Oerate a computer and wear a headset while sitting at a workstation for an extended period of time
Knowledge of Microsoft Windows and PC hardware and software
Experience working with customers on the phone to isolate and resolve problems
Availability to work evenings, weekends, holidays and overtime as needed
A two-year degree and/or one year of relevant experience
The ability to manage several activities at once

Sales Service Representative Resume Examples & Samples

Sales objectives, campaigns and promotions, sales brochures and order guides, sales presentations, sources of product and distribution, maintaining schematics and uses, and proper merchandising
Selling all headquarter-authorized programs, as well as incremental selling opportunities, growing the business, while monitoring and managing territory Key Performance Indicators (KPIs) as dictated by returns, unsalables, sales, merchandising hours, etc
Perform in-store planning by tailoring programs and fact-based sales presentations to the customer's needs, store demographics, and the current consumer base in order to drive Mondelēz International and customer growth
Develop strong business relationships with store management to provide service and value beyond the customer's expectations
Work with customer to ensure sufficient product is ordered to support consumer take away, including from incremental racks and displays, for DSD
Communicate plans and effectively manage merchandising resources to build sales volume at store level. Work in conjunction with the Merchandiser to ensure inventory is fully stocked, rotated and presentable at all times
Properly credit and dispose of all unsalable merchandise from all stores
Monitor and report on competitive activity and document all pricing activities. Be a collaborator between our Customer Business teams and customer’s store management

Technical Sales & Service Representative Resume Examples & Samples

High School degree and related work experience
3-5 years in a technical setting or automotive assembly plant environment
Strong emphasis for Waterborne Technology and Application Processes
Overall experience and general knowledge with the entire automotive layering system beneficial
Strong computer skills, analytical skills, and attention to detail
Bachelor’s Degree in Chemistry, general science, or a related discipline
E-Coat experience

Sales & Service Representative Resume Examples & Samples

Tests - Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy
Security background investigation may be required
Ability to communicate effectively with customers. May be required to communicate in a foreign language
Strong organizational skills with the ability to concurrently manage several priorities (Ex. ability to touch-type while communicating with clients)
Confined to a stationary work station, using a computer and headset for extended periods of time
Job site visits will generally be granted only where a contractual obligation exists
Must be available to work scheduled tours designated by the Collective Bargaining Agreement and/or the needs of the business. Associates may be required to work evenings, weekends, holidays, and overtime as the needs of the business necessitate. Non-scheduled days will be required as needs of the business necessitate

Technical Sales & Service Representative Resume Examples & Samples

Manage and retain a portfolio of existing customers in the Commercial Vehicle Custom Builder segment
Screen markets for new opportunities, generate leads, understand competitor positions, and maintain sales pipeline
Identify, plan and develop new customers in line with business growth strategies
Provide appropriate and agreed levels of contact, service and support to ensure existing customers are retained
Plan travel schedules to maximize productive time in market (customer visits, prospect development activities)
Manage sales support activities for assigned customers
Plan, execute, and report on sales activities utilizing the AkzoNobel tools/programs
Promote a positive company image by embracing the AkzoNobel values
Coordinate with Commercial Vehicle team in the implementation of approved service solutions
Proactively informs the upper management about the required sales support level (including marketing, technical, logistics, and control) and cooperates in and coordinates the implementation of the defined activity
Systematically up-dates CRM with valid, accurate and complete customer/prospect-related information
Monitors and reports on the status of formal customer complaints
Delivers periodical progress reports and proactively submits recommendations regarding the improvements in the approach to the marketplace
Become familiar with all applicable corporate procedures with regard to personal conduct/ HSE standards and acts in compliance with all regulations
High School Diploma or GED required, Bachelor’s degree preferred
3-5 years of technical/sales experience in Commercial Vehicles coatings
Able to travel 50-75% of the time
Experience in coatings application, process development, and auditing is a plus
Knowledge of Microsoft Office Suite required (Outlook, Excel, Word, PowerPoint)
Ability to build and maintain positive internal / external customer relationships
Customer focused, values oriented
Proven sales development and pipeline management skills
Ability to network internally and externally to achieve business goals
Ability to work in team environment to assist with start-ups, product developments, etc

Senior Customer Sales & Service Representative Resume Examples & Samples

Associate’s degree from an accredited institution
A minimum of 3 years accounting, information banking, or sales/customer service experience in a manufacturing environment
Quantitative skillset with demonstrated ability to work environment
Strong SAP system knowledge/experience
Comfort using multiple complex computer systems simultaneously
Comfort analyzing data from multiple sources

Technical Sales & Service Representative Resume Examples & Samples

Incumbent must follow safe work practices, should have mechanical aptitude and be able to communicate intelligently and effectively with technical, production and non-technical personnel in order to satisfy customer requirements
5-10 years’ experience in Quality Control and problem resolution
3 to 5 years' field experience with various industrial coating technologies including solvent borne base coat/clear coat systems and plastic adhesion promoters
Strong computer skills, analytical skills, and attention to detail, and technical report writing are required
College level math and science

Lead Technical Sales & Service Representative Resume Examples & Samples

Incumbent will participate in Continuous Improvement Team, and problem resolution meetings with Plant Operations and Management
Must have a work background of several years experience in the technical aspects of the coatings industry
The incumbent must maintain a high degree of professionalism and perpetuate PPG’s image as a technological leader in the coatings industry
5-10 years' experience in quality control and problem resolution
5+ years' field experience with various industrial coatings technologies including solvent-borne basecoat/clear coat systems and plastic adhesion promoters, OEM paint approval process and specifications
Strong computer skills, analytical skills, attention to detail and technical report writing

Technical Sales & Service Representative Resume Examples & Samples

Provide Sales and Service support to ensure maintenance and expansion of business at existing account, including management of a consignment inventory program
Following all PPG and location safety procedures, providing timely resolution to customer inquiries on line operation, application problems, color control, and provide on-site, hands-on support
Provide technical sales and service support to the customer in an automotive supplier manufacturing environment
Willingness to work in and around industrial vehicles, pumping and application equipment
1-3 years’ field experience in the coatings industry with various industrial coatings technologies
Strong computer skills, analytical skills, use of some specialty test equipment, and attention to detail
Maintain a high degree of professionalism and perpetuate PPG’s image as a technological leader in the coatings industry
College level chemistry or science coursework

Field Sales Service Representative Resume Examples & Samples

Working with the regional and store-level associates of key national accounts in customer problem-solving, claims resolution and general field-based sales and customer service activities
Conducting training of customers’ sales associates and other regional and store-level personnel in the areas of product knowledge, technical information and installation, as well as company policies and procedures relating to the purchase and sale of Armstrong products
Acting as Armstrong’s representative at new store openings, new customer training, regional and store events and customer meetings
Driving regional and store-level execution of new product introductions, programs and promotions
Building, auditing, maintaining and refreshing in-store and point-of-sale displays, samples and merchandising systems
Providing inventory consultation and special order sales assistance
Monitoring and evaluating the market and the products, pricing and promotional activities of the competition
Identifying SWOT and developing plans to address issues, problems and opportunities
Preparing and presenting data and reports to help customers make better product assortment, pricing and business decisions
Bachelor’s degree or combination of education & experience
2+ years of floor covering sales, retail sales and merchandising experience
Excellent verbal and written communication and organizational skills
Computer proficiency including Microsoft Office
Proven ability to work toward team goals
Valid U.S. driver’s license
Ability to lift up to 60 pounds
Home Depot/Lowe's experience in a similar role

Sales & Service Representative Resume Examples & Samples

Meet or exceed corporate sales objectives through identifying customer’s needs to proactively sell Verizon key broadband, entertainment and telecommunications products and services
Educate business customers on our broadband, entertainment and telecommunications products and services via telephone
Promote a positive corporate image and customer perception of Verizon
Work with other departments to achieve customer requirements
Identify customer needs and offer relevant products and services for sale
Operate a computer and wear a headset while sitting at a workstation for an extended period of time

Sales & Service Representative Resume Examples & Samples

Understanding and Caring about Satisfying Customers
Having stellar communication skills
Being upbeat, Positive, and Energetic
Having a knack for Creativity and Creative Problem Solving
Knowing how to convert leads into Satisfied Customers
Phone and Email to convert Leads into Sales
Addressing order-related Questions and Problems
Offering guidance on using our Site & Design Lab
Sharing knowledge about our various Products, Services, & Printing
Communicating the Advantages of choosing CustomInk
Remaining calm under Pressure and creating Solutions for Customers
Working closely with other Internal Teams
Converting potential Leads into Sales
Ensuring stellar Customer Service
Communicating with Customers efficiently via Phone & Email
Resolving Customer issues efficiently to secure Repeat Business

Tool Sales & Service Representative Resume Examples & Samples

Acts as key contact for account and liaises with appropriate personnel to communicate
Provides input to Product Line Managers to address product offerings
Maintains accurate customer records
Responsible for achievement budgeted revenue and GP
Ensures customer compliance with SMRT terms and conditions of sale
Builds long-term relationships with customers
Liaises between customers and SMRT to ensure all issues are settled in a timely manner
Stays current with industry developments, competitive offerings and issues affecting sales and customers

Technical Sales / Service Representative Resume Examples & Samples

Generate and execute sales plans in your existing customer base, and with other assigned prospective customers, to meet defined territory profit increase goals. Target % sales time will be approximately 17%
Actively sell and support Nalco innovations and technology in both your own assigned territory and in the strategic district accounts where you provide service support to other District Sales Representatives
1+ years of successful technical sales, sales engineering, technical service or field sales support experience
2+ years of successful technical sales, sales engineering, technical service or field sales support experience
Water treatment or specialty chemical industry experience
Working knowledge of boilers, cooling towers, and wastewater treatment systems

Customer Contact Inbound Sales Service Representative Resume Examples & Samples

Minimum of one year's proven experience in a customer service and sales environment or equivalent
Displays patience and empathy
Ability to maintain departmental productivity, quality and sales standards

Reservation Sales & Service Representative Resume Examples & Samples

Handle incoming phone calls from the Foreign Language Desk (FLD) that include booking global itineraries and answering inquiries from customers
Efficiently handle special requests; assist all customers including those with disabilities using United guidelines
Utilize customer service and sales techniques to effectively address customer needs
Consistently deliver a standard-setting product to our customers
Maintain statistical excellence in all areas to support productivity goals
Be accountable for all scheduled telephone time to meet service level goals
Maintain an ergonomically correct work area
Must be fluent in Italian (written and spoken) (language assessment test will be administered)
Must have experience using computers, including MS Outlook and Office Communicator (Instant Messaging)
Excellent listening skills required
Previous customer service experience required

Reservation Sales & Service Representative Resume Examples & Samples

Must be fluent in Dutch (written and spoken) (language assessment test will be administered)
Must be flexible to work any shift within a 24-hour period including days, nights, weekends, and holidays
Must be able to attend a full-time (8 ½ hour) training class within a 24 hour period in the Reservations Office in Greenspoint

Call Centre Sales & Service Representative Resume Examples & Samples

"Saves, secures, and converts" by handling all customer cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments using sound telephone based negotiation practices
Resolves escalations for customer service within the defined territory
Generates revenue growth by utilizing a consultative selling approach in the retention of current Waste Management customers
Establishes and maintains a high level of customer satisfaction. This includes meeting customer retention goals. Communicates to and works with the Retention Manager to resolve unique customer issues
Reduces lost accounts by diffusing cancellation requests
Increases revenue and profitability by executing sound plans on retention calls to improve the customers' service and/or profitability while minimizing price rollbacks
Acquires in-depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options
Experience: 2 years of relevant work experience in a customer call center environment handling customer requests, sales, account or order changes and issues (in addition to education requirement)

Inbound Sales & Service Representative Resume Examples & Samples

Achieve conversion and revenue targets on orders
1 year minimum related experience in each of Sales and Customer Service
Excellent voice quality, tone, pronunciation, and inflection
Winning attitude
Desire to exceed customer expectations
Experience in Telesales environment
Safety, Construction, Manufacturing, Oil & Gas, or Education knowledge

Sales & Service Representative Resume Examples & Samples

Identify opportunities and implement initiatives to grow revenue and market share
Manage and facilitate the rental process for assigned insurance business partner
Liaise with rental locations and with various internal and external clients to carry out rental initiatives and resolve issues
Act as primary contact for business partner customer support
Perform daily administrative activities; conduct phone calls, collect receivables and ensure account rental management is up to date
Explore and implement new ways to improve customer service, improve metrics and create value for the business partner
Partner with Sales Account Representatives to carry out marketing initiatives
Customer service/sales work experience
Sales experience and/or a desire to work in a sales organization
Possess a strong commitment to customer service
Well-developed organizational, verbal and written communication skills
Must be a self-starter, quick learner and possess excellent decision making skills

Inside Sales & Service Representative Resume Examples & Samples

Maintain a thorough knowledge of products (new and existing), policies and merchandising information to efficiently serve customers
Research, plan and implement sales, customer retention and new business development
Provide consultation service to customers by answering, handling and resolving customer questions, requests, issues, complaints, etc. for an assigned market
Communicate customer issues and feedback to appropriate individuals using established communication channels
Maintain knowledge of competitor’s pricing, policies and market strategy to effectively deal with business competition
Champion corporate image and reputation and protect and develop the Company brand by providing customers with suitable promotional activities as directed
Assist with product inventories as directed
Education: High school diploma or GED
Experience: Prior work experience sufficient to work under general supervision
Customer service skills necessary to effectively and professionally respond to requests
Demonstrated customer issue resolution experience required, via phone preferred
Ability to build collaborative working relationships; experience working in a team environment to accomplish goals preferred
Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals
Such alternatives to the above qualifications as the company, in its discretion, may find appropriate and acceptable

Field Client Sales & Service Representative Resume Examples & Samples

Must have general knowledge of GIS/GPS
Time commitments for this position will be allocated approximately as follows: 90 percent Sales Duties 10 percent Scouting/Audits/Research
Ability to read maps to locate fields
Organizing, Planning and Prioritizing Work — Developing specific goals and plans to prioritize, organize and accomplish your work
Gather information by observing, receiving, and otherwise obtaining information from all relevant sources
Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards
Processing Information — compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data
Valid Driver’s license and ability to drive off-road vehicles
Documenting/Recording Information — entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form
Computer Skills — Knowledge of Microsoft Outlook, to include Word, Excel and PowerPoint
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

Field Sales / Service Representative Resume Examples & Samples

Responsible for working with automotive pretreatment system, sealer applications, and additional process areas. Includes: Performing daily tests and quality audits to ensure processes are within specifications, Recording results and providing reports to customer management and staff. and Communicate effectively with plant personnel at all levels
Develop effective account management, service & sales support strategies, and activities to cultivate and close new business
Develop, manage, and apply organizational resources to provide excellent customer and technical support
Ensure the rapid resolution of problems and provide technical and product management support across multiple technology platforms
Maintain high standards and professional image of the company
Track shipments, monitor inventory levels and usages of Henkel products
Champion site continuous-improvement projects that result in process efficiencies and recognized value for Henkel and the customer

Inside Sales & Service Representative Resume Examples & Samples

Educate customers on breadth of products and services available
Utilize First Call Resolution on prior orders
Achieve call quality, productivity, and, accuracy targets
Utilize multiple computer systems
Strong computer, web navigation, and data entry skills
Professional and confident demeanor
Extremely helpful to customers
Open to observation and coaching
Family friendly schedules Monday-Friday (8 hour days) between 7:30am – 7:00pm
Experience in Telesales or Customer Service, call center environment
Ability to work in a team environment to achieve individual and team targets

Sales / Service Representative Resume Examples & Samples

Plan and carryout pesticide applications utilizing small watercraft to control nuisance aquatic plant growth including preparatory activities such as staging/loading chemicals and equipment as well as obtaining all required permitting
Develop and manage new and existing customer accounts to meet net sales and gross profit objectives established for Marine Biochemist’s financial objectives
Operate Company vehicles with trailers,12’ to 21’ boats with motors, and other mechanized equipment to facilitate aquatic pesticide and chemical application services
Responsible for ongoing and preventative maintenance of Company equipment to include trucks, boats, trailers, and tools
Comply with Lonza Environmental Health and Safety program to achieve the Goal of Zero lost time accidents and reportable incidents
BS/Engineering degree or higher with background or interest in Environmental Science, Biology, or Chemistry
C alifornia Pest Control Advisors License preferred but not required. California Department of Pesticide Regulation application license shall be obtained within six months following hire date
A high level of mechanical aptitude
Proficient use of MS Office products
Strong people skills and the ability to work as a team player

Rehab Sales & Service Representative Resume Examples & Samples

Establish and maintain relationships with physicians, nurses, and hospital management, delivering the highest standard of customer service
Tracking and restocking of product at all assigned RDL accounts
Manage compliance of paperwork picked up from accounts
Assess product needs with existing/new customers
Review billing statements with customers
Assist with implementation of RDL program at newly acquired accounts
Identify inefficiencies and revenue loss at non-compliant accounts and collaborate with staff to create solutions
Assist with in-services that focus on education of protocol and processes
Attend all mandatory department meetings
Maintain cleanliness and pkeep of company vehicle
Drive safely and always operate vehicle within the confines of the law
Communicate any and all customer issues, inquiries, or complaints to appropriate managers
High School Diploma required; BS/BA preferred
Extensive customer service experience required
Demonstrated excellent oral and written communication skills
Interpersonal skills, displaying a good-natured, cooperative attitude, ability to win trust, and influence others
Dependability, integrity, and adaptability
Must be a quick learner with a positive attitude and ambition
Some PC Skills required (Microsoft Word, Excel)
Have a valid driver’s license with a clean driving record
The ability to meet physical requirements of the job, which includes working in inclement weather
Self-motivation and the drive to work in an environment that relies on teamwork to meet goals

Technical Sales / Service Representative Resume Examples & Samples

Generate and execute sales plans in your existing customer base, and with other assigned prospective customers, to meet defined territory profit increase goals. Target % sales time will be 5% - 10%
0+ years of successful technical service, engineering or field sales support experience
2+ years of successful technical service, engineering or field sales support experience
Working knowledge of boilers, cooling towers, HVAC systems or basic plumbing

Sales Service Representative Resume Examples & Samples

Call on assigned independent/chain accounts and implement strategies for increasing sales, market share, and profitability
Identifying, developing and managing new accounts/new business in your territory
Manage territory and time by planning itinerary effectively and efficiently, and by allocating call frequency based on the account’s potential value
Ensure compliance with company policies and procedures
Responsible for managing accounts receivable and reporting to management as requested
Support and promote Core-Mark marketing programs
Provide customer service to assigned accounts by following through with customer issues and providing resolution
Provide merchandising, stocking, pricing, shelf-facing, stock rotating, and product and shelf cleaning
Perform additional duties as assigned
Associate or Bachelor’s Degree
Convenience or grocery retail experience
Microsoft Office Experience and PC skills a plus
Ability to work with all levels of an organization
Must possess strong written and oral communication skills
Must be detail oriented and possess a high level of organizational skills
Good geographical knowledge of Whatcom/Skagit County and the surrounding areas

Sales Service Representative Resume Examples & Samples

1 to 2 years’ experience in building materials industry (commercial roofing and/or coatings are a plus)
Combination of retail sales & customer service along with an interest in becoming a Territory Sales Manager desired
Intermediate proficiency using Microsoft Office Suite
Intermediate understanding of commercial roofing and/or coatings products
Strong knowledge of industries, process and systems
Highly motivated and have a strong desire for advancement in a roofing sales capacity

Senior Customer Sales & Service Representative Resume Examples & Samples

Manage the customer booking process and servicing the assigned account on a day-to-day basis, including, but not limited to metal buying, bookings, nonstandard order entry, scheduling, pricing, status checks, expediting, releases, shipment, claim resolution, and resolving of related problems involving the plant, marketing, and credit
Establish and/or enhancing effective relationships with customer contacts Create quality documents and translate customer requirements and specifications
Prepare written quotations using inside selling techniques to quote pricing Involved, in cooperation with, Outside Sales, in developing new business opportunities
Work closely with support staff providing guidance regarding the customer order cycle process
Associates degree from an accredited institution
Minimum of 3 year experience in accounting, information banking, or sales/customer service experience
Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of Hire. Visa sponsorship is not available for this position
Bachelor’s degree in Business, Finance, Information Systems from an accredited institution
Experience in an accounting, information banking, or sales/customer service experience in a manufacturing environment
Proficient computer skills including MS Office programs Excel, Word, Outlook and SAP
Detail oriented with very strong organizational skills and ability to prioritize multiple projects/data points in a fast-paced, deadline-oriented environment
Experience using multiple complex computer systems simultaneously
Experience analyzing data from multiple sources and reaching conclusions and outcome with this information

SAL Sales Service Representative Resume Examples & Samples

Ability to read, understand and follow written and oral communications and instructions
Possess the ability to analyze, research, and effectively respond to account inquiries, problems, or complaints
Ability to make decisions based on the account revenue performance, account status, and good judgment
Possess the analytical ability to compile, assemble, and compute information in order to make good business decisions
Exhibit above average listening skills and acknowledges the customer appropriately
Ability to sell American Airlines' product in a persuasive, efficient and effective manner
Communicate effectively while maintaining a professional demeanor in performing field sales support representative functions
Possess a high level of interpersonal skills in order to provide customer service according to established American Airlines' guidelines
Clearly communicate new rules, policies, and procedures to accounts
Ability to respond to instantaneous changes to rules, policies, and procedures
Employ effective use of questions and probing to quickly determine the needs of the customer
Work professionally and successfully in a highly stressful environment on a daily basis
Ability to change work functions within the support organization if reassigned due to operational demands or office changes
Perform duties while sitting for prolonged periods of time. ability to sit for up to 4 hours without leaving the position work area
Advanced sabre
Advanced Microsoft office products (word, excel & powerpoint)
Some knowledge of Saleslink

Sales Service Representative Resume Examples & Samples

Having valid driver’s license, insurance and vehicle Monday to Friday during core business hours
Responsible for the tools and materials provided to execute the job
1 year retail or direct customer contact experience would be beneficial but not mandatory
Must own a reliable vehicle with valid driver’s license and auto insurance
Ability to plan an efficient geographical daily route using a customer list provided. (Google Maps, GPS, etc.)
Basic abilities with MS Office Applications
Visit assigned customers on a consistent and timely manner
Execute planned sales call that includes customer interaction, store planogram set ups and maintenance, product date rotations, fresh date checks, fresh cooler program development, seeking sales growth opportunities
Report anytime you are not able to meet the expectations
Complete all daily reporting requested to track the execution of the role

Reservation Sales & Service Representative Resume Examples & Samples

Must possess a high school diploma/GED or equivalent
Must be legally authorized to work in the United States for any employer without sponsorship
Must agree to follow all established United policies including those found within the Working Together Guidelines, Reservations Handbook, Drug and Alcohol Policy, and other applicable United policies and rules
Must be able to pass a 10-year security background check

Customer Sales & Service Representative Resume Examples & Samples

Maintains a high level of customer satisfaction in all sales and service transactions
Identify/close sales opportunities to improve order conversion or revenue goals
Identify/close add-on sales opportunities to improve average order value/revenue
Consistently exceeds weekly/monthly sales goals (conversion rate, revenue, etc.)
Helps to identify, research, and resolve customer complaints. Troubleshoots and utilizes critical thinking and problem solving skills to identify the root of customer dissatisfaction and reports service gaps to prevent redundancy
Applies appeasements commensurate with service deficits, consistent with partner guidelines, policies and procedures
Acts as the voice of the customer by recording/surfacing comments, complaints, ideas and suggestions which will improve the customer buying experience
Educates customers on product and service features and benefits, promotions, pricing, timelines, policies and procedures
Supports the sales team by offering guidance, advice and assistance regarding products, services, policies and procedures, and by serving escalated and dissatisfied customers
Meets productivity goals and call quality assurance standards on a monthly basis through adherence to the QA scorecard, Call Guide and partner mandatory scripting. Engage with customers at a high level to ensure brand commitment is met
Handles other essential customer service related administrative tasks

Sales & Service Representative Resume Examples & Samples

Demonstrated competency in managing the performance of others
Ability to negotiate WIN/WIN agreements
Organized and detailed with a hands-on approach to serving customer needs
Ability to resolve technical issues/applications through the use of blueprints and/or wiring diagrams
Able to judge and react positively to a wide variety of customers and their needs
Strong mechanical aptitude and ability to communicate unique selling points to a broad audience including Engineering, Operations, Maintenance and Safety professional because of the custom engineered product offerings.Bachelor of Science (B. S.) Engineering degree, with a minimum three to five years progressive sales experience preferably in fleet transportation equipment or similar area. If candidate has a Bachelor of Administration (B. A.), the candidate must have five to seven years of equivalent experience selling/representing engineering based products

Sales Service Representative Resume Examples & Samples

Assist Sales Management and AE’s with National account implementation from order entry to post/billing clearance
Assist Planning and Sales with plan proposals and negotiations to secure best results for TWC
Build relationships and effectively communicate with agency peers, both on the phone and in-person
Interface with P&I and Traffic to develop and implement ad plans in compliance with TWC policies and processes
Track plan delivery and post results
Possess exceptional written and oral communication, presentation, and negotiation skills
Create and customize PowerPoint presentations
Follow pricing policies to maximize revenue
Work with Finance to clear discrepancies
Work with Traffic to insure accurate schedule execution
2+ years of sales support experience with demonstrated progressive responsibilities
Exceptional written and oral communication, presentation, and negotiation skills
Highly proficient in Microsoft Office products, including Excel, Word and PowerPoint
Proven organizational and time management skills

Sales Service Representative Resume Examples & Samples

High School Diploma required. Bachelor’s degree in Business or related field preferred
5+ years experience in a customer-facing sales service role required in Supply Chain, Manufacturing, Product Management, Logistics or related industry/field preferred
Experience making informed but quick decisions in a fast-paced environment
Experience interacting with customers and cross-functionally within the business to troubleshoot, problem solve and provide issue resolution required
Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook)
Demonstrated ability to quickly learn and use new software applications
Preferred knowledge of SAP – must obtain SAP certification for assigned roles
Preferred knowledge of Salesforce.com
Strong verbal, written and listening communication skills, including excellent presentation skills
Ability to manage conversations with customers to a various levels of their organization
Very high level of conflict resolution skills
Demonstrated relationship-building skills
Strong teambuilding and interpersonal skills
Ability to effectively work with employees at all levels within the organization and external customers, suppliers and vendors
Ability to adapt to a continually changing business and work environment and manage multiple priorities at a high pace during peak seasons
Ability to travel up to 5% of time

Inbound Sales & Service Representative Resume Examples & Samples

Outstanding customer service measured through Customer Feedback
Effective resolution of “Reason for Call” on the first interaction
Prompt reporting of product quality or safety trends
Acceptable “Goodwill” offerings to Customers who have had poor experiences
Talk with customers by phone to provide account balance information
Handle return authorizations, changes, additions, and deletions
Complete forms for charges for service requested and make change of address records
Provide invoice copies and/or statement of accounts as requested
Adjust complaints concerning billing or service rendered
Refer complaints of service failures to designated departments for investigation
Provide outstanding support and service to internal and external customers
Establish customer rapport
Flexibility in shift times
Maintain acceptable attendance
Order entry when interacting live with a customer

Sales & Service Representative Resume Examples & Samples

Prior sales experience strongly preferred, preferably in a call center telesales environment
A college degree (preferred but not required)
The ability to show genuine care to our prospects and customers as you help them solve for their personal need for life insurance coverage
Core values of integrity, customer focus, excellence and teamwork
Must be confident, highly motivated and results driven to achieve sales goals
Fluency in English (Bilingual fluency in English & Spanish is a plus)
Accountability for results and the ability to receive constructive feedback in support of your on-going development (you own your development, we support your development)

Inside Sales & Service Representative Resume Examples & Samples

Demonstrates understanding of interpersonal, organizational, analytical, problem-solving, negotiation, project management and verbal and written communication skills
Works well in team oriented and independent environments
Ability to conflict resolution within challenging environments both with clients and internal operations
Ability to learn new technologies, methodologies and approaches

Sales & Service Representative Resume Examples & Samples

General understanding of insurance replacement business
HLE Rental Administration Department experience
Proven ability to achieve and exceed sales goals
Experience with frequently used Hertz systems such as HIRMS, HLES, HIRS, and GAR

Sales & Service Representative Resume Examples & Samples

Commitment to Safety-Kleen’s “SAFETY FIRST” culture
Primary account ownership in assigned territory
Properly manage your territory to complete scheduled services, deliveries, and pickups in a timely manner
Complete all required documentation and labelling
Generate / collect leads from customers for new products and services
Sell additional products and services into existing accounts
Actively prospect for new accounts in assigned territory
Ensure customer satisfaction at time of service
Follow all local, provincial and federal compliance regulations and rules
Safely observe all corporate operating guidelines and procedures
Safety-Kleen is committed to promoting equal opportunity in employment. Employment is contingent upon a successful background check. Some positions also require a pre-hire medical exam. Must meet all work eligibility requirements. Environmentally-responsible business

Product Sales & Service Representative Resume Examples & Samples

You must be able to pass a pre-employment medical and D&A test
You must be able to provide/pass a National Police Clearance check (mine site requirement)
You must have the legal right to live and work in this location
You must have a valid C Class driver’s license

Sales & Service Representative Resume Examples & Samples

Ensures exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer orders
Takes opportunities for add-on sales to customer
Ensures accuracy of customer orders by spot checking throughout processing
Accepts proper forms of prescribed tender
Assists in the resolution of customer complaints, returns and exchanges
Communicates regularly with their Manager to maximize sales
Organizes product for efficient pricing and stocking and prioritizes product flow
Assists in the maintenance of merchandise presentation and appearance of aisles according to company standards
Responsible to execute flyer preparation and communicates to relevant associates and customers
Follows all correct cash register operations, as well as maintaining SKU integrity when entering services into the register
Follows proper customer order procedures including special and pre-paid orders, ensuring order forms are completed and priced correctly
Completes and balances all daily cash register paperwork and obtains verification
Stocks and maintains front-end racks/shelves and merchandise areas as assigned
Monitors stock levels of front end paper, supplies, register rolls, shopping bags, etc
Provides coverage and assistance in all areas of the store where business needs require and as associate training supports
Properly secures customer and company assets and physical inventory
Maintains general cleanliness of all workstations, lunchroom and washrooms as assigned, according to company standards
· Three months to one year of previously related experience is preferred

Sales Service Representative Resume Examples & Samples

Gain new customers in line with regional strategy and sector growth plans
Provide preventative maintenance, emergency service and install support as needed within territory
Develop DSRs at assigned WW/L distributors
Implement the sales funnel in the OnDemand system
Manage territory expense budget
Deliver financial performance for sales territory
Provide input to innovation development funnel
Provide forecast input to District Manager for new accounts
Engage and train key customer teams within territory for new accounts
Assist sectors on national program rollouts
Drive new products and promotions to new end user accounts
End user sales calls with sector teams as needed
B2B sales experience is a plus
Mechanical aptitude required
Managing and measuring work
Energetic and passionate
Demonstrates Diversey values

Sales Service Representative Resume Examples & Samples

Execute support plan for global and national accounts within sales territory as needed
Develop margin improvement plans for territory
Provide forecast input to District Manger for assigned distributors and accounts
Engage and train key customer teams within territory
Launch new products and promotions to assigned end user accounts
End user sales calls with sector teams

Inside Sales & Service Representative Resume Examples & Samples

Experience in a professional office environment
Strong computer skills including Excel, Word and ability to learn internal systems
Ability to work at a fast-pace and learn products, systems, and sales management processes
Aspirations to advance career

Industrial Outside Sales & Service Representative Resume Examples & Samples

Promote KHT products to a wide variety of heat transfer applications with an emphasis on Aftermarket products
Work with customers in accessing, optimizing, and servicing their heat transfer equipment
Support and maintain current customer base in the Louisiana / Gulf Coast Region
Generate new business and ensure growth of accounts
Use technical knowledge of product offerings and customer service to support and build sales
Collaborate with Legal, Regional Sales Managers and Channel Partners to ensure accurate and clean orders with customers to ensure compliance, quality and timely delivery
Qualify inquiries and suggest and execute strategies to get orders
Provide market intelligence on equipment needed for plant turnarounds through use and generation of plant surveys
Provide follow up on quotes with clear identification of critical issues
Develop strategic plans and execute against those plans
Build and maintain business relationship with customers
Generate and submit timely and detailed Sales Calls and Forecast reports

Sales & Service Representative Resume Examples & Samples

Entry-level position with opportunities to grow
Work with sales and operations to further the relationship with the insurance company
Develop strong relationships within the insurance account
Potentially conduct joint calls with claim center personnel to network body shops
Provide insight to the local and national sales teams involving strategic initiatives that could further drive revenue and increase market share
Assist with scheduling meetings with Claim Center Management and attend these meetings to provide additional account knowledge. This person will “own” the account
Responsible for assisting the insurance company’s employees with any rental concerns which include assistance on extensions and receivable questions. This position must be willing to be the “point person” for adjusters and management through an interoffice support presence
Ensure we are capturing all revenue opportunities (reservations) sent to Hertz. Will be in communication with local HLE branches and Hertz Replacement Desk as necessary
Work a daily rental management workload, ensuring that rentals are extended appropriately, that the customer is aware of policy max date or final day, and that the rental is correctly managed from open to close
Help drive reservation capture
Admin duties

Ticket Sales & Service Representative Resume Examples & Samples

Generate revenue through the sale of new full season, partial season, group tickets, and single game tickets to all Texas Tech Athletics ticketed sports
Develop new business through outbound calls, emails, meetings, and community event appearances to past buyers and prospects
Renew and service existing season ticket holders
Meet and exceed daily call requirements , as set forth by the Athletic Department
Achieve defined revenue goals for each sport, as set forth by the Athletic Department
Work in tandem with event operations, ticket operations, marketing, Red Raider Club, and various other departments in a positive and professional manner
Provide a high level of customer service and generate repeat business and referrals
Update and maintain accurate records of all activities and sales in ticketing database (CRM/Paciolan)
Continually create and implement unique sales strategies and programs
Complies with all NCAA, Big 12 and Texas Tech University rules, regulations, and policies
Assist at home games and other special events as needed
One year of experience working in college/professional athletics
Previous experience with customer service
Must be able to work flexible hours, including nights, weekends and holidays

Sales Service Representative Resume Examples & Samples

To interact with external and internal customers in a professional, friendly, and courteous manner through all forms of communication, both written and verbal. Maintains a positive, enthusiastic approach at all times
Process orders, quotes, and credit documents
Provide pricing and delivery information, proactively follow up on customer requests
Manage multiple projects and/or processes under time constraints
Utilize proactive sales techniques by up selling or cross selling to meet/exceed customer expectations
Resolve customer complaints and problems in a timely manner
Proactively advise assigned sales rep of customer issues and concerns
Provide product research and proactively offer alternatives on discontinued items
Responsible for customer master data including account set ups, pricing and customer part numbers
Maintain daily tracking reports of criteria used by management in measuring growth activities
Maximize time management and organizational skills to effectively complete daily responsibilities
Demonstrate a strong ability to identify, analyze and creatively solve customer concerns while creating opportunities to increase customer satisfaction
Make a strong effort to develop cohesive solutions prior to engaging supervisor on complex issues
Learn, understand and implement department policy and procedures
Perform all other position related duties as assigned or requested
High School or GED equivalent required. Associate’s or Bachelor's degree preferred
2 years customer service/sales experience
Knowledge of safety, gas and welding products helpful but willing to train
SAP knowledge preferred but willing to train
Excellent communication and organizational skills required
Ability to multitask and work in a fast paced environment

Ticket Sales & Service Representative Resume Examples & Samples

Bachelor’s Degree in Business, Communications, Sports Management or related degree
Sales and/or customer services experience a strong plus
Excellent interpersonal, phone and organizational skills
Excellent knowledge of Microsoft Word & Excel; plus database management skills
Bilingual in Spanish a plus

Operational Sales & Service Representative French Resume Examples & Samples

Answer all questions and inquires from dealer and dentist, mainly administrative and operational
Respect and reach the targets set by the Organization (e.g. Service Level)
Cooperation with credit department on Invoicing (Billing Verification, Credits, Commercial Invoices etc.)
Handle simple traditional product complaints and general technical questions (like finding spare part number in Pricelist, help customers entering product license or answer if product is / or is not under warranty)
Complaint Handling of traditional products
Translation of Marketing and Sales documents and small ad hoc translations for colleagues in other countries
Help with the Implementation of Promotions
Dispatch of promotional material, ordering of sell sheets for customers, information about availability of promotional material
Attend planned Trainings
Participate in Trade Shows and sales meetings as requested
Lead or Support Projects to Establish or Refine Business Process, Operational Flexibility and Capability
Participate as a Member in Project teams Identify potential improvement and continuously apply BPI (Business Process Improvement)
Sense of Customer Ownership
To Develop a good professional and work Relationship with colleagues, Customers and Opinion Leaders and Provide Exclusive Service for the Strategic Customers in EAMER
To Implement Strategies defined by the Regional Sales and Service Director and the TMM’s in order to Maximize and possibly Exceed the Annual Operating Plan through contacting the Key Customers and Providing extra Marketing and Sales Support in Strategically Important Business Situations
Fluent in French. Good English
Business Education, Customer Service Experience (min 1 year)
Experience in Microsoft Office Package, SIEBEL and SAP
Telesales Capabilities

Sales / Service Representative Resume Examples & Samples

Strong verbal and written communication skills are a must
Successful candidates must be self-motivated, possessing strong time management skills. Basic computer skills in spreadsheet and documentation software
Effective planning, organizing and controlling of territory responsibilities evaluating strengths and weaknesses of overall territory
Establish effective functional communications throughout internal and external business relationships
Promoting innovation from “hands on” customer level experience and overall market trends
Driving organic sales as well as incremental growth opportunities
Generating and implementing strategies and tactics for profitable sales growth
Unique possibility to be trained by our internal expertise in the world of bio-based products. We invest in relevant training courses related to your particular discipline
Friendly, informal culture in a demanding professional environment

Technical Sales & Service Representative Resume Examples & Samples

Personal Growth
Relations Management
HR Management
Sales Tasks and activities
Employee relations
Behaviour
Lean Principle
Quality Management
Products and Services
Producing Results
Risk Manage

Customer Sales & Service Representative Resume Examples & Samples

Interact with customers by telephone, as well as e-mail, mail and fax
Answer customer inquiries and solve problems regarding billing, services, and products
Assess customer needs and interests in order to present Mediacom products and services
Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services
Exceed or maintain minimum sales ,quality and productivity standards
Demonstrate courtesy and patience in customer relations
Troubleshoot basic service issues and schedule on site service calls when necessary
Receive and process customer payments
Entry level; 1-2 years prior work experience in customer facing or technical role preferred
High school diploma required, Associates/Bachelors Degree preferred
Data entry and computer experience
Bilingual Spanish / English a plus
Ability to work evenings, weekends and holidays
Ability to sit for extended periods of time

Customer Sales & Service Representative Resume Examples & Samples

Responsible for research and interaction with other departments as necessary to resolve any customer issue
Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services remaining knowledgeable and current on all offers, specials, and Marketing materials
Responsible for maintaining customer site equipment and inventory controls according to policy and procedures
Issue and receive equipment from customers, and field staff as required by your supervisor
Demonstrate courtesy and patience in customer relations, maintaining the ability to explain all phases of billing, products, and services offered at the current time
Verification daily of all monies received, and posted from field personnel
Must report on time, and regular attendance is an essential function of this position
Preform other duties as directed or required by your supervisor
1+ years related experience preferred
Effective cash management skills
Customer service and/or sales experience preferred
Data entry and computer experience required
Ability to sit or stand for extended periods of time
Ability to lift and carry ten pounds repeatedly, daily

Retail Sales & Service Representative Resume Examples & Samples

Address and resolve customer questions pertaining to claims, plan eligibility and billing issues, premium payments and account reinstatements
Consultatively interpret and explain plan benefits and policies to members and providers
Close sales by following up on leads, building customer relationships and showcasing plan specific benefits
Apply customer engagement philosophies and personality based resolution techniques to all sales and service interactions
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services
Perform administrative tasks such as maintaining records and handling policy renewals
Associate’s degree in Business, Marketing, or related field or an equivalent combination of education and experience
Two to four years of experience in a customer service, insurance, retail or sales-driven role
Valid Health Insurance Producer’s License
Ability to proficiently speak Spanish a plus
Knowledge of health insurance a plus
Intermediate command of MS Office Suite
Basic knowledge of retail, marketing, customer service or sales operations
Successful track record of meeting sales goals/quotas
Exceptional interpersonal skills and emotional intelligence
Ability and willingness to think critically, make decisions and solve problems
Above average computer proficiency with capacity to quickly learn new skills and programs
Experience working in a fast paced environment
Skilled at researching data, identifying trends, and recommending appropriate actions
Ability to organize work efficiently to meet established time and quality standards

Sales Service Representative Resume Examples & Samples

Establish and maintain a rapport with key store individuals and Kraft Heinz Customer Business Team
Experience designing multimodal learning environments
Excellent communications skills, including up-front platform skills

Regional Sales & Service Representative Resume Examples & Samples

Build strong relationships with Home Improvement retailer’s regionally and at the district and store management level
Support and work closely with Regional and District Service management
Training Service Team Members and store associates to be Lutron product experts
Coordinate and execute sales initiatives while identifying new business opportunities for cross merchandising and product visibility
Stay aligned to Lutron's culture and values

Technical Sales & Service Representative Resume Examples & Samples

Make sales calls, in person, to customers regarding products and services
Provide operational and technical support
Assist in developing new customers in markets already served
Search out and exploit sales opportunities in markets not currently served
Advise clients of new or existing technologies and their applications
Perform market analysis and develop sales strategies based on analysis
Coordinate quote preparation, and produce quotes as and when necessary
Coordinate between manufacturing and customers as it relates to customer purchase orders
Provide technical advice to resolve product or service requests regarding engineering or technical issues
Provide technical training to clients and communicate customer feedback for future product developments
Maintain high levels of customer satisfaction and contact
Provide effective contact, follow up and communication with customers on a regular basis
Travel as necessary to perform duties professionally and thoroughly
Perform in house sales duties as necessary
When necessary, assist manufacturing in the testing of IP products
Produce sales reports and logs as required
Coaches and mentors less experienced sales representatives
Perform other duties assigned by supervisor
BS in Engineering or other technology-related degree preferred with at least 5 years of experience in the sales of machinery or machinery components. Equivalent industry experience or transferable sales and service experience may also be considered
Direct sales and technical experience in clutch and brake or related industries
Knowledge of elastomer materials and processes a plus
Intermediate computer skills to include Outlook email, Word and Excel
Ability to effectively present complex technical information to individuals, small and large groups, customers and other employees
Travel will be required, including international travel
Must have and maintain an acceptable driving record

Inbound Sales & Service Representative Resume Examples & Samples

Effective resolution of Reason for Call on the first interaction
Acceptable Goodwill offerings to Customers who have had poor experiences
Bachelor's Degree from four-year college or university
1 to 3 years of sales or customer service experience
Ability to solve practical problems
Ability to type 60-80 WPM

Sales Service Representative Resume Examples & Samples

A position for individual with a strong paper industry background to develop new sales opportunities within the West Coast District that brings value to our curent customers
Develop and maintain relationships within the industry
Identify and sell into new customer accounts
Provide ideas for bringing value to our customers
Assist the Northwest team with daily servicing of customers needs including troubleshooting
Compile or review routine service reports and trial data at the customer site. Make recommendations for improvement
Works through various sales cycles to uncovering the need, developing a plan to address the need and implementing/following through on any trial as well as documenting the value to the customer
Alerts the Manager of any problems or opportunities with the customer
Focus on safety initiatives at the customer sites to improve the overall working conditions
Review treatment programs and processes within the territory accounts ensuring effective applications through routine review of testing and monitoring resulting in customer satisfaction and business retention
Conduct the necessary site and LMS/class room training programs to understand the overall operations of the territory plants and new customer sites
Sell new business and new applications in your territory – develop and implement sales plans on new opportunities with the direction of the District Manager including documenting ROI after the closure of the program. Establish, maintain and prioritize an accurate and current sales funnel in SFDC
Bachelor Degree. BS in Pulp and Paper Science preferred
15+ years of paper industry experience
Process engineering skills
Authorized to work in the United States

Sales Analyst / Sales Service Representative Resume Examples & Samples

5+ years diversified retail experience with a minimum of 2 years of Walmart analytical experience
High level of understanding within Walmart’s internal systems (Retail Link, WERCs, Data Sync, etc.)
High proficiency with MS Excel, Word, and PowerPoint
Highly developed interpersonal, verbal and written communication skills
Self-motivated and works well within team atmosphere
Ability to prioritize and manage different projects and priorities simultaneously with great attention to detail

Operational Sales & Service Representative German Resume Examples & Samples

Order Management & Customer Service
Processing of Dealer Orders (Order Input, Product Availability Checks, Order Confirmations, Price Letter, APP’s etc.) in a timely and qualitatively compliant fashion Documentation and tracking of all requests in SIEBEL
Cooperation with logistics on delivery tracking, warehouse and transportation claims and returns organization
Cooperation with DSEs and DSMs; share of information on important customer/process issues
Response to Dealer Queries (Order Status, Delivery Schedule, Billing Discrepancies, Credit Changes etc.)
Technical Product Support
Login to ACD according to the daily working hours and use auxiliary whenever required with previous notification to the Operational Team Manager
Calculation of warranty / pro-rata remaining on products and advice to dealers on handling of repair / exchange / upgrade
Processing of Service Reports and invoicing of DSE interventions
Participation in the Medical Device Consultant Trainings
Marketing, Sales, Logistics, Systems and General Business Support
Day-To-Day Business Support
Pricing Communications, Dealer Discount Monitoring, Dealer Performance Program (DPP) Implementation, etc
Systems Implementation, Mailings, Creation of Promotional Packs etc
Understand and respect Legal Requirements related to the followed Countries
Have a profound knowledge of all existing processes
Participate in internal and external audits as directed by Quality Manager
Annual Operating Plan (AOP)
Fluent in German. Good English
Have an understanding of Technical Products, Radiology and Digital
Knowledge of Lotus Notes, Access and other databases
Good Interpersonal Skills

Sales / Service Representative Resume Examples & Samples

Makes regular mill calls on assigned accounts to provide technical service which includes problem solving, data collection, monitoring product performance, project work and general account support
40% of time
Coordinates and assists in product installations and paper machine start up support, reports to appropriate Voith personnel and inputs into appropriate data base depending on product line. Any issues with product or runability concerns are reported promptly
30% of time
Works closely with the sales representative and Technology & Optimization team to promote Voith products and support product sales
20% of time
Determines with sales representatives and regional team members prescribed levels of call frequencies through accounts planning including machine downtime coverage
10% of time
Demonstrates expertise in technical support and develops strong relationships with customers
Prepares for service calls by focusing on the needs and opportunities at the customer
Proficient in product performance analysis including but not limited to Gamma gauge, Press Tuner, IR Thermography, Pyrometers, RA gauges, Perm Testers, etc
Determines the specific needs for each customer and communicates with other team members to provide the appropriate level of service and support
Builds and maintains ongoing relationships through regular contact
Brings ideas and opportunities forward to help grow new business opportunities
Cooperates and interfaces with team members and all parts of the organization to accomplish goals
Strategizes with sales representatives to provide support to customers that helps to maintain or grow the business
Is a model for the organization of individual initiative and teamwork, demonstrating creative employee engagement strategies to enhance the company’s high performance culture
Engages and interacts with the Technology & Optimization group to hit product applications, support product trials and grow sales
Relies on experience and judgment to plan and accomplish multiple activities, programs and goals
Designs programs, policies and processes which enhance the company’s reputation and culture, and meet the business objectives
Provides solid technical support to customers
At least 5 years of experience in papermaking
Frequent travel up to 85%, majority of travel is driving. Hotel stays 2-3 times per week
BS Degree in Engineering preferred or related paper industry experience

Sales Service Representative Resume Examples & Samples

Must have the ability to travel to customers and trade shows, travel expected to be approximately 5%
Must have good planning and project management skills
Must have the ability to work both autonomously as well as with a team. Must take strong ownership for achieving results
Ideal candidate will be a “foodie” with a strong passion for the food industry
High School diploma or GED required. An undergraduate degree is required, preferably in a Technical discipline such as Food Science or Management, Marketing, Sales, Nutrition or related field is preferred
A minimum of 2 years of successful business and B2B sales experience in the food ingredient industry or Customer Service is preferred
Ability to manage multiple priorities in an ever-changing work environment
Must be detail oriented, with excellent organizational skills
Ability to perform independently with limited direct supervision
Must be computer literate. Specific knowledge of JD Edwards, Microsoft Word, Excel, and Lotus Notes beneficial

Online Sales & Service Representative Resume Examples & Samples

Prepare contracts, pre-sale lists, post-sale reports, and bill of sale and post charges incurred. Process paperwork following the sale, provide necessary paperwork to customers
Be familiar with procedures for handling all aspects of customer complaints and disputes and resolve any customer complaints in a friendly, courteous manner. Advise the designated manager of serious complaints or incidents
Contact present and potential clients to increase internet business via telephone and email. Promote vehicles that are posted on DealerBlock and solicit inventory from customers to post on DealerBlock
Hand selling of inventory located at local auction
Communicate with shops to verify completion of work for vehicles to be posted in online venues
Communicate with all departments to ensure proper representation and maximize vehicle exposure for sale. Included but not limited to Fleet Lease, Dealer, Factory, Commercial, and Captive Finance departments
Auditing online representation of vehicles – photos, condition, damages, and announcements
Follow up calls with customers to verify all pertinent transaction information. Includes but not limited to up-selling PSI’s, payment and shipping information
Represent vehicles on the block or attend block with sales representative on sale day
Review, monitor and ensures compliance with contractual customer, contractor and supplier agreements in conjunction with the accounting department
Any other duties assigned by the General Manager or Online Sales & Service Manager
Provide prompt and courteous service at all times
Perform customer service transactions as described in the account contract
Be familiar with procedures for handling all aspects of customer service
Make sure customers receive prompt, efficient and courteous attention from all employees
Resolve any customer complaints in a friendly, courteous manner and advise the General Manager or Online Sales and Service Manager of all serious complaints or incidences
Maintain a professional appearance and a neat work environment consistent with the Employee Handbook
Advise the Online Sales and Service Manager and Facilities of all breakdowns and maintenance needs immediately to ensure a safe work environment
Make sure all Department area conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents to the Manager immediately. Practice proper loss prevention and reaction procedures

Sales & Service Representative Resume Examples & Samples

Excellent planning and organizational skills, strong relationship management capabilities, and flexibility to adapt and adjust your day to assist customers in this fast paced, multi-tasking, around the clock environment
Able to lift and carry 50 pounds, have a valid driver’s license and good driving record
Industry related experience in food service, laundry, housekeeping, hospitality, pool/spa

Lead Customer Sales & Service Representative Resume Examples & Samples

Performs all duties of Senior Customer Sales & Service Representative, Front Counter I-III
Answer day to day questions about Mediacom policies and procedures to Front Counter staff
Provide daily motivation for the Front Counter team to hit daily sales goals
Assist in the training and development of Front Counter staff
Resolve any customer escalations for service and support
Verification daily of all monies received, and batch releases
Interact with customers in person to answer customer inquiries and solve problems regarding billing, services, and products
Responsible for product knowledge of programming, pricing, packaging, and channel line ups
Responsible for basic knowledge and understanding of Mediacom customer site equipment
Exceed or maintain minimum sales, quality, and productivity standards as required by Mediacom policy and procedures on an ongoing basis
Receive and process customer payments, balance cash draw, and post customer adjustments
Perform other duties as directed or required by your supervisor
High School Diploma or equivalent, some college preferred
2+ years progressively related experience preferred
Knowledge of all functions and related tasks in each area of front counter customer service
Strong understanding of Mediacom CATV operations, products, services, and billing system
Problem solving, motivation, and leadership skills
Advanced communication (verbal/written) and customer service skills
Excellent cash management skills
Ability to work overtime when needed
Ability to work independently and good organization skills
Ability to left and carry ten pounds repeatedly, daily
Travel between offices required

Inside Sales & Service Representative Resume Examples & Samples

Process customer request for return goods
Handle inbound customer calls. Must meet stated department phone objectives
Establish and maintain a working customer relationship. Provide daily feed back to customer, sales and supervisors on order and inventory status, via reporting standards
Conduct customer visit when needed. Travel to customer location may be required. Maintain customer database and current customer account information
Conduct outbound solicitation to various dealers, associate dealers, mass merchandisers, buying groups and large multiple retail location accounts
Must meet department objectives
Ensure the best possible fill rate and timely shipments by reviewing inventory availability, offer alternative product and warehouses, and maintain various customer tables
Collaborate with logistics, marketing, warehouses, traffic, credit, commercial division, commercial buyline, sales, field sales reps, accounts and peers to ensure that process and procedures are being utilized to achieve an effective level of customer service
Research claims to correct billing and shipping errors. Responsible for identifying root causes and resolve overall problems so issues do not reoccur
Maintain knowledge in product and policy
Assist in other duties as required
Relocation Assistance is not available*
Visa Sponsorship is not available*
Relevant customer interaction experience
Bilingual - English and French speaking
1- 3+ years of previous Inside sales or Customer Service experience

Entertainment Sales & Service Representative Resume Examples & Samples

Provide AT&T customers with a best in class sales and service experience
Interact with multiple online systems while speaking with customers
Meet sales quotas and service objectives in a fast-paced call center environment

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