Regional Service Manager Resume Samples

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F Breitenberg

Forest

Breitenberg

425 Jerde Manor

Boston

+1 (555) 562 0473

425 Jerde Manor

Boston

Phone

p +1 (555) 562 0473

Experience Experience

Houston, TX

Regional Service Manager

Houston, TX

Harvey, Conn and Medhurst

Houston, TX

Regional Service Manager

Manage local Service Managers; consolidate statistic and reports and work closely with the Territory Service Manager to improve workflows and procedures
Works as Service Manager at an assigned property in the absence of a regularly assigned Service Manager
Assists District Service Managers in scheduling conflicts when they cannot be resolved at the District Service Manager level
Assist in determination and provide service performance strategies where J.B. Hunt is not meeting service expectations of its customers
To lead strategic business growth through effective Customer Management Teams, developing initiatives accordingly and sharing developments nationally
Support the development and setup of new Service locations within the region. Provide high level customer escalation management and resolution
Analysis of qualitative and quantitative repair performance data, and working through deputy leaders to set a strategy for achieving performance targets

Phoenix, AZ

Regional Service Manager, Mexico

Phoenix, AZ

Thompson-Swaniawski

Phoenix, AZ

Regional Service Manager, Mexico

Performs Master Technician work in the inspection, repair, and service of Tesla electric vehicles
Perform equipment inspections, adjustments and maintenance
Maintain records of time, materials and work performed
Manage shop team, parts operations and scheduling
Perform other related duties as assigned
Performs Service Writing and counsel
Manages warranty and cost savings

present

San Francisco, CA

Regional Service Manager, Midwest

San Francisco, CA

Bosco and Sons

present

San Francisco, CA

Regional Service Manager, Midwest

present

Lead/participate in PPI project teams as identified to improve business & regional performance
Manage regional revenue and expense budgets
Develop and implement regional metrics for effectiveness of the current processes
Implement all service policies and procedures with regard to resource management, account maintenance, sales support and service operations
Establish and implement regional business plans on an annual basis
Manage and direct the activities of all service employees within the assigned region
Manage service quality at designated accounts

Education Education

Bachelor’s Degree in Finance

The University of Texas at Austin

Bachelor’s Degree in Finance

Skills Skills

Strong working knowledge with smart phones, tablets and apps process
Strong knowledge of service quality audit procedures
Excellent knowledge of all applicable systems and procedures
Professional level knowledge on using analytical databases and complex excel workbooks and associated pivot tables
Ability to use basic computer software
Ability to read, analyze and translate into action financial profit and loss statements
Strong leadership and management skills; ability to direct a team and supervise vendors
Good knowledge of company policies and procedures
Ability to display a high level of patience and professionalism in a fast paced environment
Good knowledge of legislation

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15 Regional Service Manager resume templates

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O&t-regional Service Manager Resume Examples & Samples

Extensive experience in call centre/customer service experience and Cash, Trade and/or Electronic Banking knowledge
Strong customer advocacy with a passion to delivering excellent customer service
Excellent interpersonal, communication skills
Ability to interact with people at all levels
Possess initiative, drive and pride in getting the job done the right way the first time

Regional Service Manager, Mexico Resume Examples & Samples

Manage shop team, parts operations and scheduling
Performs Service Writing and counsel
Manages warranty and cost savings
Performs Master Technician work in the inspection, repair, and service of Tesla electric vehicles
Operate a variety of hand, power, and shop tools
Perform equipment inspections, adjustments and maintenance
Order shop supplies
Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles including testing, diagnosis, HVAC service, hydraulic, brakes, testing and repair of electronic systems and modules
Knowledge of operation and maintenance of a wide variety of hand and power tools, shop tools, test equipment
Knowledge of automotive equipment and servicing methods
Knowledge of extensive skill and experience using scan tools, following diagnostics and operating scopes/DVOM equipment
Knowledge of chemicals and lubricants used in automotive servicing
Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public
Ability to perform daily record keeping and reporting
Ability to effectively handle multiple priorities, organize workload, and meet deadlines
Ability to work in a team-based environment and achieve common goals
Ability to maintain and perform top level professional integrity and appearance as an automotive technician

Regional Service Manager Resume Examples & Samples

Report into the Global Head of Data Control Services
Be the primary relationship manager to the Regional Group Finance and Group Risk organizations
Be accountable for providing data attestations to Group Finance & Group Risk
Provide reporting requirements to the Data Control Services Delivery Team
Represent Group Finance & Group Risk data requirements in data governance forums
Facilitate the prioritization and remediation of key data issues impacting Group Finance & Risk

Regional Service Manager Resume Examples & Samples

A strong knowledge of front to back processes associated with Control, Accounting & Risk
An ability to understand, analyse, and assess data flows
A working knowledge of equity and FRC products
Experience with designing/managing to Key Risk Indicators and SLAs
7-10 years in the banking industry
A Master(s) degree in Finance and/or Information Systems

Regional Service Manager Resume Examples & Samples

Budgets
Mange and promote all aspects regarding Parts and Service
Control and maintain the movement of inventories in all parts warehouses within the region
Generate and review controls to maintain methods to measure productivity, profitability and efficiencies within the region
Maintain involvement for promoting effective programs to ensure parts and service opportunities; develop accurate pricing and quoting of jobs to meet required profit margins
Proactively manage and measure all maintenance contracts’ effectiveness
Maintain active approach and explore any and all opportunities to increase the utilization of the facilities’ capabilities to increase the growth of revenue
Act as the safety champion and leader for your region; Ensure compliance in all safety, health, and environmental regulations, policies and procedures for a goal of zero incidents and injuries
Build and manage a team atmosphere in all areas of responsibilities, embrace and focus on the retention of personnel while continuing to increase employee morale
Bachelor’s degree in Manufacturing or Industrial Engineering
Minimum of five years management experience
Experience in Industrial Equipment industry preferred with an emphasis in shop and field service management
Strong managerial and leadership skills required
Knowledge and understanding of field and shop service scheduling, parts procurement, service sales, and financial acumen
Knowledge of industrial equipment repairs
Requires knowledge of work place safety
Must have a good understand of Microsoft Office applications experience with one or more ERP systems (ideally Epicor E9)
Communication Proficiency. Problem Solving/Analysis. Project Management

Regional Service Manager Resume Examples & Samples

Manage Service Centers, parts operations and Service Center expansion within the region
Manage personnel and headcount within each Service Center
Organize and coordinate regional training efforts
Coordinates with North American and Global Directors of Service for internal and regional Service Center expansion
Responsible for the efficiency and productivity of the entire Region
Maintain records of time, materials and work performed
Direct Regional Parts Managers to coordinate supplies delivery and scheduling

Regional Service Manager Etcs & Qrds Apps Resume Examples & Samples

Accountable for the overall delivery of support services in the region, ensuring that service performance meets or exceeds established goals / SLAs, within budget. Responsible for addressing issues and challenges pertaining to the service in the region, and expediting / resolving issues that may require partnership across the organization, managing service escalations. Oversee all Application Support Optimization execution at the regional level
Build and manage a regional team (direct/matrix) that designs, operates, and continually improves the applications support for ETCS & QRDS portfolio in the region. Understand service demand in the region and manage prioritization and allocation of resources. This includes the management and selection of vendor resources that are employed to deliver the support service in the region
Be the liaison with Business IT owner(s) for the respective services. Take overall accountability for proposing support service-based solutions to customers. This includes providing estimates and quotes in coordination with the professional service support center and other service-based teams. May be responsible for providing / improving tools to assist the professional service support center during estimate and quoting activities
Collaborate across Application Services to identify and communicate integration issues between services. Connect enabling teams such as the development centers, professional services support center, and other service-based teams, to ensure a positive overall support service delivery experience for customers
Shape the strategy for the support services both regionally and globally. In collaboration with the Global Service Owner, define regional policies, processes, and procedures while adhering to global standards including ITIL, SLDC, and Portfolio Management
Connect with internal and external partners, vendors and research organizations to understand emerging trends and transform those insights into service improvements. Instigate and lead innovation and proof-of-concept initiatives to continually improve support service performance or address emerging / unmet customer needs
Collaborate with the business, internal AS partners, and AS leadership to shape vendor selection and management strategies for both technology and professional services, particularly niche or region-specific vendor strategies
Collaborate with internal partners and customers to estimate and quantify the impact and business value of key initiatives
Partners with Financial Management, Demand Management, and Technology partners to ensure deployment plans for new/enhanced services are transitioned successfully into operation
The incumbent is responsible for managing application support services for IT AS. In this role, the person will be responsible for ensuring that services are delivered per the SOW terms and conditions. Person will be working closely with the Global stakeholders in delivery, resource management, sourcing, business unit IT and vendor teams to ensure that the application services organization delivers the services per the agreed expectations
Provide regular and detailed appropriate reports back to stakeholders and at all levels of management and staff about the current status of services, vendor performance, and industry trends
Conduct regular business reviews (at least on a quarterly basis) with the stakeholders to review performance; identify / monitor to closure of all key open action items resulting from the reviews
Manage knowledge transfer through proper channels and audience
Ensures that the service delivery meets all compliance requirements

Regional Service Manager Resume Examples & Samples

Eight or more years of operations and/or customer service experience in the financial services industry
Demonstrated knowledge of current products and services as well as other products and services offered by U.S. Bank and products and services of vendors and competitors
Excellent telephone and interpersonal skills as well as the ability to handle difficult customer calls
Good problem-solving and negotiation skills
Strong selling, cross-selling, and referral skills
Excellent knowledge of all applicable systems and procedures

Regional Service Manager Resume Examples & Samples

Min 10 years people management through ongoing engagement activities, development, growth and coaching of employees in service environment
Experience in transitioning service organization from field-based to remote-support oriented model
Knowledge and experience in turning VOC (Voice of the Customer) into continuous improvement within an organisation in support of customers and organisational growth
Working directly with Works Councils to enable change and growth for associates and organisation
Demonstrated ability to be an ambassador of Leica and Danaher valuea
Demonstrated ability to drive DBS onto the service organisation
Fluent in written and verbal English

Regional Service Manager Resume Examples & Samples

Clearly identify market potential
Clearly identify team and individual potential
Build a Best Team Wins Culture
Ensure ongoing review of development and performance of direct reports i.e. regular 1:1’s , team meetings etc
Lead ongoing activities regarding Danaher Engagement Survey

Regional Service Manager Resume Examples & Samples

Must US Citizen with ability to obtain US Government clearance(s)
Specific Skills
10+ plus years in project/program management or program experience
10+

Regional Service Manager Resume Examples & Samples

Setting service priorities in the territory
Implementing action plans aimed at ensuring customer satisfaction
Diagnose vehicle performance problems and carry out the necessary repairs or recommend alternate solutions
Coordinate various activities with outside suppliers to efficiently synchronize vehicle repair
Implement and coordinate various after-sale service or warranty programs
Provide information to help the company measure results and assess risks of work plans within the territory
Organize training or coaching activities, on an occasional basis, to help customers become self-sufficient in resolving some of their mechanical problems
Achieve a balance between customer expectations, internal company procedures and other priorities in the department
Keep up-to-date on technical developments to provide customers with the best possible information
Minimum of 5 years experience in related field
Minimum of 5 years in fleet management - Preferred but not required
Diploma in automotive mechanics or other related field

Regional Service Manager Resume Examples & Samples

Assist the Divisional Service Manager with region growth, talent development, recruiting, engagement and overall performance of OnSite within a region
Interacts with surgeons, patients, OR personnel, Central Processing, Sales Reps, O.R. Management, and Hospital Administration, as well as Stryker employees and partners
Set up of essential communication matrix for specialists within their region (e.g. teleconference, email)
Submits monthly reports to Divisional Service Manager on region performance / activity
Shares responsibility for ProCare sales growth and quota within their region
Assist with penetration of Stryker products in service accounts
Serves as a liaison with Sales to highlight and promote ProCare product offerings
Produce and distribute sales leads to the sales representatives in respective region
Responsible for P&L for individual region
Responsible for ensuring all OnSite commitments are met within their territory on a daily basis
Responsible for ensuring all ProCare Specialists in their territory are properly trained
Responsible for the quality of service provided to customers throughout region
Adheres to all Stryker policies and procedures
Supervise On-site Supervisors, Service Quality Coordinators, and Operations Associates within their region, with additional oversight of ProCare Specialists in region as necessary
In partnership with other Regional Service Managers and Divisional Service Managers, responsible for supporting the overall growth of the program as well as helping to set the strategic direction for OnSite
Employee has the necessary authority to execute above mentioned job responsibilities, and will have the authority to carry out specific responsibilities defined by quality system documents. Employee has the authority to recommend and initiate preventative and corrective action with regard to product non-conformances and quality system activities
Operating Room experience in a services-related account for at least 1 year preferred
3 plus year tenure with Stryker or equivalent experience
B.A. or B.S. in business with an emphasis in marketing or related discipline preferred
Must be able to effectively use computer programs ( e.g. Word, Excel, Outlook and Power Point )
Must have Stryker VPN access
Must be able to use I-Expense for expense reporting
Must be able to use common office equipment (e.g. calculator, PC, fax machine, etc.)
Must be able to routinely make decisions which may affect immediate product line operations and have a divisional effect
Excellent professional interpersonal skills
Near visual acuity, (corrected) color vision, corrected (if necessary) audio logical problems, mobility, bending, standing, stooping, and finger dexterity

Regional Service Manager Resume Examples & Samples

Be the business subject matter expert, experienced in business analysis and requirements gathering
Lead process design and project implementation teams in process improvement activities
Lead and manage customer readiness activities and project implementation teams in process improvement activities
Diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools
Lead your business partners in the creation, implementation and evaluation of Total Quality Management (TQM) programs
Health Plan and issue specific meetings including, Monthly Business Partner Review, CAPHS/NPS, Improvement, -SQIS / JOC (Service Improvement), Call Calibration sessions and State Partner Meetings
Health Plan feedback, reporting and operational support
5+ years of call center experience including knowledge of call center industry
4+ year of experience in writing business and/or system requirements and business/finance analysis
2+ years of experience with documenting processes and practices, often in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects, and deadlines
Intermediate level of proficiency with PC based software programs and automated database management systems required (Excel, Access, PowerPoint)
Ability to travel to health plan locations as needed up to 20% of the time
Convey thoughts (orally and written) in a clear, concise and timely manner appropriate for the audience
2+ years MS Project, SharePoint, and Visio
Previous experience with SQL
Understanding of call center performance metrics and measurements
Knowledge of Call Center systems such as CSP Facets, Behavioral Analytics and CMS
Previous Healthcare Industry experience
Previous Team Lead, Project Management or Project Lead experience
Proven success in business planning and implementation
Demonstrates strong negotiation, influencing and analytical skills
Knowledge and understanding of healthcare industry
Passion for exceptional Customer Service. Provide quality customer service (internally and externally) by anticipating, understanding and striving to achieve customer needs
Experience allocating resources to meet individual/team/operational goals
Experience identifying and analyzing work-related issues in a systematic and timely manner

Regional Service Manager, Southern Africa Resume Examples & Samples

Distributor after sales excellence – Monitor distributor performance compared with AGCO distributor standards
Aftersales management – Manage distribution installs and maintain business systems so that Aftersales performance can be monitored and reported
Advise distributors of all procedural areas within AGCO after sales support
To train and Provide consultancy to AGCO distributor network in all key after sales business areas, e.g. workshop profitability, service administration and training facility planning and workshop layout
Interface with technical service - Tracking key service issues, regionally monthly with the TAG group

Regional Service Manager France Resume Examples & Samples

Technical degree or related
Demonstrated ability to drive DBS onto the service organization
Willingness to travel (travel required estimated 40% with the team out in the market, plus customer visits)
Commercial drive
Service model transition
Strong people leadership and motivation
Tenacity/Do What It Takes
Working with integrity and leads by example with compliance
Build constructive and effective relationships both inside and outside the organization
Strong communication skills – sound business acumen
Proven ability to lead change in support of a better customer experience
Effective Time Management and Personal Organization

Regional Service Manager Resume Examples & Samples

To ensure a consistently high level of Service Delivery and Customer Care
To manage change and implement best practice and drive continuous operational improvements, monitoring effectiveness as necessary
To lead strategic business growth through effective Customer Management Teams, developing initiatives accordingly and sharing developments nationally
To optimise departmental competence by identifying needs and submitting training requests / proposals as required
To ensure a high level of cross functional cooperation and integrated service approach across all products and departments
To ensure effective management of departmental assets, submitting recommendations and capital requests where required
To encourage, coach and develop direct reports giving consideration to the company succession plan
To contribute to the Service business plan process, giving strategic input, agreeing profitability targets, monitoring performance and reporting reasons for variances
To review and develop Service improvement initiatives both internally and with suppliers
To develop Customer Relationships, understand customer requirements and gain market intelligence through regular Customer, CMT and Depot meetings or other such activities
Engaging leadership style/skills and ability to manage a team of professionals
Strong personal credibility and interpersonal/customer relationship skills
Strong sense of ownership to enhance departmental performance and development
Self motivation and a proactive use of initiative with the ability to drive change
Strong commercial skills
Strong networking skills to enhance internal & external relationships
Highly literate / numerate with a structured logical approach and lateral thinking
Ability to act decisively in a measured way to facilitate decision making
Excellent communication skills (listening, verbal and presenting)
Courage and integrity
HND level qualification or higher in management or related topic
Five years management experience
A good level of aftermarket / service understanding

Regional Service Manager Resume Examples & Samples

Assist in the implementation of the RGO Model Office, which includes implementing consistent business processes, change management strategies, including planning and leading implementation of process improvement and other change management activities in support of the initiatives and programs
Managerial Leader of Account Managers (100+), Sales Support Associates, and Renewal Specialist) in an assigned region. This includes oversight of daily activities, monitoring and management of business and transaction volumes, service strategy execution, re-enrollment strategies to drive increased enrollment, coaching/mentor to increase persistency/retention/profit, traveling to clients and brokers to coach/mentor on up-sell, presenting renewals, and driving the best practices to service, persist, renew, and grow the business
Partner and work in conjunction with local sales leadership (DMS/RD) to understand region specific issues and market potential to develop an environment that supports and drives profitable revenue growth through retention and add-issue sales, and promotes and drives operational efficiencies that are customer facing, quality oriented and cost effective
Manage elements of the sales support transformation, including organizational impact assessments, stakeholder alignment, training, internal communications, customer satisfaction, organization readiness, adoption of processes and proper measurement criteria. Accountable for the successful implementation and adoption of national standard processes and workflows with local sales offices
Identify and drive process improvement initiatives to drive efficiency in the sales regional offices. Ensure Account Managers (100+), Renewal Specialist, and Sales Support have the right tools to be successful. Develop communication plans, quality programs, reports, and deploy best practices to effectively manage the Account Managers (100+), Sales Support Staff, and Renewal Specialist in the RGOs
Ensure effective performance management for the RGO Service personnel. Establish key performance metrics and measurement of performance to meet/exceed expected goals
Ability to work in a matrix environment, facilitating change, defining and monitoring metrics and effectively communicating, coaching, and executing
Assist in the implementation of the new model office and change management strategies to support the initiative
Provide oversight of Key/Account Managers, Sales Support Associates, Renewal Specialist to drive consistent, efficient and effective process and workflow activities within regional sales offices while maintaining a customer service environment that directly supports driving increased revenue through great customer service resolution, re-enrollment, add-issues, and retention. Coach/mentor staff to meet/exceed expectations through actively participating in their work and meeting with clients/brokers to sell Guardian’s account management/service model
Engage the team by providing business updates that aligns the RGO and organization’s objectives, while maintaining an environment of trust
Develop and manage talent through effective development planning and performance management. Aligns goals, establishes performance metrics and monitors performance of the organization. Ensures effective staffing models are in place
Collaborate with all Sales Operations staff and Sales management to identify opportunities for process improvement. Develop plans for and lead implementation of any national workflow, processes or system changes which impact Account Managers, SSAs, and Renewal Specialist. Develop and monitor impact of all workflow or process changes and recommend actions to adjust as necessary. Manage communication and training needs for implementation of multiple process improvement initiatives
Assist with budget preparation and reporting. Monitor and control expenses to meet own budget and support operational cost-containment goals. Continuously seek more efficient, less costly ways to manage the business
5-10+ years of Field Service Regional Management experience (Sales Support, Retention, Enrollment add-issue, etc.)
5-10+ years of Account Management experience and Service Management
Understanding of sales and service environment and activities
Demonstrated ability to influence leaders, establish and maintain collaborative partnerships and provide thought leadership
Demonstrated ability to operate independently but collaborates with peers to drive a consistent experience across all RGOs
Excellent analytical, conceptual, and communication skills
Experience managing large-scale change initiatives
Hands-on business processes redesign; experience designing and leading change management activities in restructuring/implementation

Regional Service Manager Northern & Eastern Europe Resume Examples & Samples

Proven track record in establishing full customer satisfaction
Demonstrated ability to be an ambassador of Leica and Danaher values
Proficient user of Microsoft Office
Proficient in Lotus Notes, CRM and SAP

Regional Service Manager Resume Examples & Samples

Manage customer relations and be involved in active communications around service activities
Transaction management, support of sales and service sales
Site visits, feedback action planning and follow-up
Lead the regional team demonstrating integrity and professionalism
Manage the profit and loss of the service region
Be the interface for all communication both to and from the field
Manage and direct the Field Service Engineers within the assigned geographical region
Mentor Field Service Engineers including, ongoing performance feedback, annual evaluations, compensation planning and career development
Provide support and guidance for all field personnel
Demonstrate a strong team image with all peers, Field Service, Sales and Atlanta based staff
Communicate the company’s policies and needs to the regional group
Establish the technical service objectives and plans to achieve
Preparation of capital and operating expense budgets
Monitor and evaluate the products of competitors
Ensure the timely issuance of technical service reports, timesheets, expense reports and the proper dissemination of information
Analyze and review the field service data and report on the results of equipment and service problems
Develop and maintain contact with the customers
Coordinate installations, calibrations, and preventative maintenance activities
Follow all Elekta safety and regulatory policies
Ensure all managed staff trained and following safety and regulatory policies
Prepare repair estimates and statements
Assist Sales/Customer Service with technical advice
Parts inventory management (Part sales where applicable)
Maintain all company-leased equipment, including company automobile, parts, and tools
Development of the Service and After-Sales business in the region
Bachelor’s Degree or equivalent experience preferably in Electronics, Physics or an associated discipline or relevant experience
Minimum of 5 - 7 years field service experience
Must have effective written and verbal communication skills. Exceptional customer service skills
Ability to organize and prepare reports
Ability to represent the organization in a professional and positive manner
Must be willing to travel when required and work independently
Uphold the Elekta’s philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization
Must maintain an active driver’s license in the home state
Proven ability to organize, motivate, and direct people internally and effectively represent the division in outside contacts
Thorough knowledge of division products and services as well as customers’ needs
Commercial knowledge, ability to read, prepare and comprehend contracts

Regional Service Manager Resume Examples & Samples

Manage and direct the activities of all service employees within the assigned region
Develop and implement regional metrics for effectiveness of the current processes
Resolve customer hot account situations with timely and efficient use of resources including local sales support (i.e., managers and reps) and all of the available Thermo Fisher Scientific resources such as product/technical support, applications, marketing and engineering
Manage the selection, hiring, and training of new service employees
In conjunction with the service and product sales representatives, drive effective regional strategies to expand product and service sales
Manage up to 25 direct reports
Authorizes departmental expenses up to signature authority matrix
Broad equipment experience within laboratory product portfolio, including, but not limited to: cold storage, centrifugation, incubation, etc. (Thermo Fisher Scientific or related equipment)
Logical thought process
Successfully manage regional training function and needs
Proven ability to work/understand corporate culture
Exceptional administrative ability
Proven ability to manage department structure
Successfully developed and demonstrated coaching/counseling ability
Consistently follows up on items/tasks
Performs consistently under pressure
Demonstrated consistent decisiveness (independent action)
Handles pressure/disappointment professionally
Proven/developed leadership ability/credibility
Detailed understanding of service

Regional Service Manager Resume Examples & Samples

Lead and Manages service operations of the facility. Monitors and controls maintenance and repair operation at the Branch ensuring customer requests are met in a timely and efficient manner and that vehicles repairs meet requirements/specifications
Develop marketable service products that generate real service growth and profitability
Visits golf course fleet managers and dealers to determine technical service support needs and provides needed support including training in repair and maintenance processes, troubleshooting problems/complaints
Provides technical service and sales support to the Branch Sales Representatives as required
Evaluates customer's service/maintenance procedures, abilities/limitations with regard to properly maintaining the Company's product line; makes suggestions for improvement as required
Supports and/or conducts field services/fleet management seminars in an effort to broaden direct customers and dealer's product knowledge and ability to deal effectively and efficiently with the Company's product lines
Ensure Environmental, Health, and Safety (EHS) compliance, awareness, and ongoing improvement. Develop measurement and control systems to monitor and improve performance. Provide training to all employees to ensure a safe, productive work environment
Troubleshoots specific customer/technical complaints; works closely with appropriate dealer/corporate personnel to resolve complaints
Prepares SROs (Service Repair Orders) and Material Movement forms to ensure proper inventory control measures are maintained and to initiate billing of parts/service to customer. /tracks parts inventory and keeps controls, making sure proper quantities are kept on hand for customers, used car department, and service department. Coordinates regular inventory checks and coordinates year-end inventory. Assist Branch Administrator in taking monthly car inventory of new car stock, demo and lease cars on hand along with doing reconciliation
Files warranty claims on fleet and retail customer claims and prepares return good forms for shipment to Augusta. Assist dealers with questions and problems they may be having with warranty
Interviews/makes hiring recommendations, plans/assigns work, monitors/evaluates performance, manages review process, and makes salary recommendations for Service / Parts associates

VP, Regional Service Manager Resume Examples & Samples

Works effectively with co-workers, clients, and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments ; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier; and, respecting the diversity of our work force in actions, words, and deeds
Visits assigned retail offices to perform Quality Assurance / Quality Control reviews and documents findings on the quality assurance document and state of the branch
Observes and ensures customer service standards are followed by all employees. Makes recommendations and provides guidance/training when service quality does not meet acceptable Bank standards and documents corrective measures
Observes employees promoting the Bank's products and services through referral activities
Makes recommendations for improvement if activity is not observed and documents all recommendations
Assists branch personnel in resolving technical and operations issues/problems
Assists branch staff in answering questions in related areas that may exceed their knowledge/skill levels
Reviews branch audits and assists branches in resolving any outstanding issues
Works with Relationship Center Operations Managers in their achievement of an acceptable audit rating by performing branch assessments and recommending improvement when necessary
Ensures that all findings are corrected within acceptable timeframes and documented on the quality assurance report
Ensures branches maintain adequate controls to minimize operating losses. Identifies and analyzes loss trends, develops loss profiles, and recommends a course of action for improvement when losses exceed acceptable thresholds
Develops informational and/or training material to provide branch staff with a clearer understanding of financial risk management and compliance issues
Informs Branch Operations Manager and Regional Management of all risk situations through the state of the branch which documents the overall operating status of each office. Ensures that audit exceptions which may cause a retail office to be at risk, are escalated to the appropriate management personnel and follows through on all corrective actions to satisfactory completion
Works with Branch Relationship Center Management to improve areas within their responsibility. Provides guidance and training to ensure understanding and adherence to all areas of responsibility
Actively participates in the operational staff meetings to discuss operational issues, customer service and referrals
Ensures successful On Boarding of new branch management
Reviews daily overdraft and any retail reports under the responsibility matrix of the branch management team ensuring compliance of standards set by the division
Approves wires and other transactions as needed
Assists in recommending, developing, and implementing policies and procedures to enhance efficiency and achieve set objectives. Develops and implements standardized operating procedures for the teller and platform processing systems
Minimum five years direct experience in a retail banking environment with emphasis on retail operations and at least two years experience in a supervisory capacity
SKILLS/KNOWLEDGE
College degree in business, finance, or related field is essential due to high level of communication, risk management, and analyses skills required of the position
Must possess thorough knowledge of methods, practices and terminology of overall retail banking operations and regulations
Strong knowledge of acceptable standards for the overall operating environment of a retail office
Requires strong knowledge of retail products, services, and back office operations
Ability to coordinate and complete diverse tasks effectively, in addition to possessing the ability to direct/motivate others to achieve desired results
Must demonstrate strong leadership skills and exercise considerable judgment, discretion, and diplomacy in all areas of responsibility
Ability to establish and maintain effective working relationships with employees, management, and clients
Ability to gain confidence of people, understands their needs/problems, and provides satisfactory solutions/explanations

VP, Regional Service Manager Resume Examples & Samples

Requires high level of written/verbal communication skills
Must be proficient with all PC applications (Word, Excel)
Demonstrated ability and skill manage results: Situation analysis, planning, organizing, problem solving/decision-making, security procedures, and goal achievement

Regional Service Manager Resume Examples & Samples

Work to maximize customer loyalty and satisfaction
Communicate the value proposition of Cepheid service to customers
Meet annual RSM goals and metrics as established
Hire, develop, train and coach Field Service Engineers (FSE’s)
Prioritize customer and business objectives to provide clear direction to FSE’s

Regional Service Manager Resume Examples & Samples

Monitor allocations and customer compliance and get to main root cause when not met
Maintain and monitor equipment pools for both J.B. Hunt as well as non-company equipment
Act as point of contact with sales regarding potential new business for intermodal and maintaining existing intermodal business
Maintain spreadsheets for customers with all shipments that have moved with J.B. Hunt
Monitor ramp and area balance, raise flags to yield management and pricing on areas that need additional volume
Assist in determination and provide service performance strategies where J.B. Hunt is not meeting service expectations of its customers
Bachelor’s degree from a four-year college or university
2 years of related experience and/or training
Preference given to candidates who have obtained a Bachelor’s degree from a four-year college or university
Having a detail-oriented personality, with a passion for asking questions and resolving issues
Excellent communication, problem solving, and decision-making skills
Ability to display a high level of patience and professionalism in a fast paced environment
Must possess strong computer skills, including typing and Microsoft Office programs

Mid West Regional Service Manager Resume Examples & Samples

Build and develop strong relationships with maintenance planners, parts persons and maintenance managers for all customers in your region. Maintain regular contact with key individuals and promote Atlas Copco Aftermarket with such individuals. Provide quotes to our customers for potential work to be performed by the service department. Quotation responsibilities are but not limited to, Remanufactures, Component Repair and Return, Component Exchange, Service Contracts, Spare Parts opportunities, Welding & fabrication (i.e. Buckets and Boxes) and any other customer requirements that can lead us into opportunities in order to grow Atlas Copco Aftermarket Business Monitor service recoveries weekly and ensure properly posted to correct accounts (hours, travel, consumables, ext…) Monitor service cost accounts weekly, control cost vs budget to ensure budgeted results for your area Manage the daily work load of service technicians in your department Work closely with your service administration and provide them with necessary information and document to ensure timely accurate invoicing and closure of work orders. Manage the WIP (work in progress) for your territory. Responsible to manage and coordinate the introduction of new Aftermarket products into your region/market. Support on-site Product Support Technicians. Act as liaison between PST and customer. Work closely and corporately with Account managers for the customer base given Co-ordinate quoted shop and major field work in progress and ensure this is done in a structured manner Cooperate and plan with the entire organization to ensure all products are supported properly Collect market intelligence, Rig population to track customer shares, and competitor activities Coordinate, support and report to Technical Service all field equipment issues and follow through to ensure corrective actions are implemented with your customers. Monthly Report to be submitted on time. Reporting criteria; rig population including hours, monthly sales, monthly profitability, future sales opportunities (prognosis database), monthly Service Variance results, lost opportunities, major technical outstanding issues, human resource challenges, Red Flags) Extensive travel to cover the territory and build the service in the territory. Travel with the Account Managers and technicians in your area to ensure we capitalize on the new, rebuilt equipment, parts, service and components. Build a core team to meet the customer requirements with an average of 80% utilization and lower service cost. Maintain a current list of assets supplied to each member of your team. Train and mentor your team on ISO,9001, 14001 & OHSAS 18001 Standards requirements based on the company model
Good team spirit and communication with all departments (one team approach) Manage, coach, train and lead employees in a fashion that is consistent with our company culture and management philosophy Reporting responsibilities to the National Service Operations Manager and Regional Service Manager. Preparation and participation in Customer Review Meetings and service Review Meetings. Build relations with customers and stakeholders in our business
Excellent technical product knowledge for URE, SED, ADS business lines as applicable in your regions Ability to track and influence growth of customer shares. (How much our customer buy from Atlas Copco) Good understanding of the sales and cost budgets, tracking of monthly results, cost control, sales forecast prognosis. Maintain a high level of people management skill, customer relations, internal relations ext… Good written and computer based skills, (quotations, reports, meeting minutes, summaries) This position requires excellent verbal communication and interaction skills
Customer orientated Technical knowledge on all products within your region Supervisory skills Knowledge of our customer industry relevant to your region Experienced negotiation skills General business sense

Senior Regional Service Manager Resume Examples & Samples

Manage local Service; consolidate statistic and reports and work closely with the European Service Director to improve workflows and procedures
Able to manage and lead at a higher level and build a strong team of Managers
Establish training & development opportunities for local Service staff
Champion Company behaviors in everything you do
Manage business and commercial processes throughout region
Continually developing and implementing new process to improve customer experience, service and operational productivity
Support the development and setup of new Service locations within your region

Regional Service Manager Resume Examples & Samples

Four-year College Degree required; minimum 5-7 years of experience in Sales Operations management; advanced degree preferred. Will consider work experience equivalent
Frequent travel to Regional Group Offices in territory, Home Office or training (<50% of time)
Attendance/participation in sales management meetings and project meetings is required
Must achieve required industry licensing within 90 days of date of hire and maintain license through completing Continuing Education requirements

Regional Service Manager Resume Examples & Samples

Manage local Service Managers; consolidate statistic and reports and work closely with the Territory Service Manager to improve workflows and procedures
Work with Field Service Engineering & Parts Operation team to ensure highest standard of customer service
Control overall regional spend and when needed propose cost effective solutions
Champion Company behaviours in everything you do
Manage business and commercial processes throughout region/territory
Continually developing and implementing new process to improve customer service and operational productivity
Support the development and setup of new Service locations within the region. Provide high level customer escalation management and resolution
Assist with service policy development, implementation and follow up
Analyse warranty data, identify trends and administer warranty policy to control costs
Develop reports and presentations for exec level review
Perform other related duties as assigned, work on ad-hoc projects
Effectively handle multiple priorities, organize workload, and meet deadlines

Western Regional Service Manager Resume Examples & Samples

Build and develop strong relationships with maintenance planners, parts persons and maintenance managers for all customers in your region. Maintain regular contact with key individuals and promote Atlas Copco MRS with such individuals. Provide quotes to our customers for potential work to be performed by the service department. Quotation responsibilities are but not limited to, Remanufactures, Component Repair and Return, Component Exchange, Service Contracts, Spare Parts opportunities, Welding & fabrication (i.e. Buckets and Boxes) and any other customer requirements that can lead us into opportunities in order to grow Atlas Copco MRS Business Monitor service recoveries weekly and ensure properly posted to correct accounts (hours, travel, consumables, ext…) Monitor service cost accounts weekly, control cost vs budget to ensure budgeted results for your area Manage the daily work load of service technicians in your department Work closely with your service administration and provide them with necessary information and document to ensure timely accurate invoicing and closure of work orders. Manage the WIP (work in progress) for your territory. Responsible to manage and coordinate the introduction of new MRS products into your region/market. Support on-site Product Support Technicians. Act as liaison between PST and customer. Work closely and corporately with Account managers for the customer base given Co-ordinate quoted shop and major field work in progress and ensure this is done in a structured manner Cooperate and plan with the entire organization to ensure all products are supported properly Collect market intelligence, Rig population to track customer shares, and competitor activities Coordinate, support and report to Technical Service all field equipment issues and follow through to ensure corrective actions are implemented with your customers. Monthly Report to be submitted on time. Reporting criteria; rig population including hours, monthly sales, monthly profitability, future sales opportunities (prognosis database), monthly Service Variance results, lost opportunities, major technical outstanding issues, human resource challenges, Red Flags. Extensive travel to cover the territory and build the service in the territory. Travel with the Account Managers and technicians in your area to ensure we capitalize on the new, rebuilt equipment, parts, service and components. Build a core team to meet the customer requirements with an average of 80% utilization and lower service cost. Maintain a current list of assets supplied to each member of your team. Train and mentor your team on ISO,9001, 14001 & OHSAS 18001 Standards requirements based on the company model
Good team spirit and communication with all departments (one team approach) Manage, coach, train and lead employees in a fashion that is consistent with our company culture and management philosophy Reporting responsibilities to the Product Manager- Service Operations and Regional Manager western Canada. Preparation and participation in Customer Review Meetings and service Review Meetings. Build relations with customers and stakeholders in our business
Five to Seven years in a field service /technical and sales related experience. IAPA Supervisor’s certification or equal would be an asset. A good working knowledge of Microsoft Office and Lotus Notes Fluent in English (oral & written)

Regional Service Manager Resume Examples & Samples

Define and implement team strategy – properly identify regional customer support needs and work with the Director, US Field Service to market and promote a portfolio of Service products to satisfy them
Create and execute the team’s annual business plan. Establish an annual set of clear, measurable and achievable financial and operational goals and ensure that they are subsequently met
Meet financial performance targets and properly manage all aspects of the team’s P&L, balance sheet and cash flow
Manage team staff and resources and assume full responsibility for the day to day management of all regional field service staff and the assets and resources available to them
Manage external business partnerships and maintain 3rd party relationships commensurate with departmental strategy and achievement of the annual business plan
Ensure exemplary customer satisfaction by establishing mechanisms to measure customer satisfaction, including implementation efficiency, repair times and performance relative to charge. Assist other teams to ensure timely resolution of all complaints
Reporting – Ensure the timely provision of monthly reports, forecasts, financial results, activity analyses and customer satisfaction metrics as required
Communication with and support of other departments. Provide a proactive, timely and seamless interface with Sales, Service, QA/RA, Product Development and all other departments
Comply with corporate requirements by ensuring that all relevant company policies, procedures and work instructions are executed at all times
Uphold the Company’s core values of Integrity, Innovation, Accountability, and Teamwork
Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct
It is the responsibility of every Rapiscan Systems employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem
Duties may be modified or assigned at any time to meet the needs of the business
May involve working outside normal working hours and/or participation in an on-call rotation
International and domestic travel may be required but will not exceed 50% per annum
Bachelor’s Degree, or equivalent experience, in a related subject preferred
Five years’ experience in a field service role desirable
Relevant internal technical training certifications desirable
Demonstrated proficiency with Windows Operating Systems and Microsoft Office
Demonstrated skill sets commensurate with the requirements of the role
Entrepreneurial, energetic, creative, and commercially astute
Excellent customer relationship and communication skills

Regional Service Manager, Northern Africa Resume Examples & Samples

Communication
Attend and contribute to regional meetings and actively develop and encourage regular communication with cross functional colleagues, both written and verbal
Resolve/Escalate problems which could include Technical, Financial, Warranty, HR, Legal, and Commercial
Distributor after sales excellence
Distributor performance compared with AGCO distributor standards appraisal. Once per annum
Distributor’s implementation of action plans arising from the assessment. Annual review
Time on territory dealer visits
Key account holders should be visited at least 3 x per annum
Distributors correctly complete all warranty and service reports sent in to AGCO and are fully aware of AGCO business procedures (To include Epsilon/EQS and Manager/TecCD/AGCO Net) Measure document quality
Provide consultancy to AGCO distributor network in all key after sales business areas, e.g. workshop profitability, service administration and workshop layout
Distributor standards assessment, workshop profitability and labour utilization. Offered annually
Share the results with their AGCO cross functional colleagues
Interface with technical service
Collection and analysis of data relating to AGCO product failures via service problem reports. Reports passed to technical service for review and feedback. Load key SPR data onto Call Logging Database
Tracking key service issues. Regionally monthly
Communication of information from TAG to distribution network either by direct communication (for specific failures) or through raising awareness of Service Bulletin/Items To Check (for wider issue)
Co-ordination of engineering driven field evaluation
Tracking and follow up in selected territories
Control of Service Instructors
Project identification, selection, recruitment, objective setting and allocation - resulting in successful completion of contract as and when required. (Additional task)
Control of warranty expenditure
Warranty LAJR and PPJR administration
In line with guidelines control discretionary warranty expenditure
Resources
For a given market ensuring the following key tools are fully in place for a specific product line
Workshop service/mobile service/specialist hand tools
Successful technical and administrative training
Supporting technical documentation
Product/Distributor quality
Audit new products when delivered to the distributor, follow through with check of distributor/dealer PDI and installation techniques. Annually
Where applicable review local CSI programs. Brief central reference data as considered of interest
Service review meeting
Ensure an orderly procedure is followed by the distribution network for conducting service review meetings. Major markets once per annum
Where opportunities arise be actively involved in business improvement programs
A comprehensive technical knowledge of AGCO products
Knowledge of service/parts management methods
Good knowledge of mechanised agriculture and land preparation techniques
Commercial awareness
Good understanding of the farm machinery distributor/dealer network
High level PC expertise: AGCO systems, AGCO Net, IBIS, Diagnostics, Wintest, Challenger E.T
Strong communication skills: presentation, verbal, telephone and written
Interact with Technical Service department, other AGCO departments, dealer/distributor staff at all levels, suppliers and customers
High-level PC expertise. Microsoft Word, Excel, PowerPoint intermediate – Access introductory
Language skills would be beneficial – fluency in French & English critical,
Workshop marketing skills
Time management
Strong technical knowledge gained through time served (3 years) industry experience or a recognized qualification: agricultural engineering apprenticeship/HND
Proven man management experience would be considered an advantage

Regional Service Manager Resume Examples & Samples

Member of the engineering Management team, with shared responsibility for continuously improving the effectiveness of the Engineer surveyor workforce
Manage staff performance , training and development
Identify , manage and control resource
Recruitment of staff
Prepare business plans and justifications for work activities
Motivate and drive teams to achieve goals
Report on progress to ensure that management are informed of developments
Focus on continuously developing business relationships
Promote positive customer perceptions
Manage cost centre to operate within budget
Achieve planned productivity levels
Achieve planned service levels
Ensure compliance with Zurich policies and procedures. ( including financial and safety policies)
Relevant industry qualification (typically HNC or degree)
At least 5 years experience in Engineering Management position
Resource planning skills
Good knowledge of company policies and procedures
Good knowledge of legislation
Knowledge of financial budgeting
Target setting and monitoring
Market/competition awareness
Commercial understanding; risk and return
People management skills e.g. counseling, disciplinary , appraisal and interviewing
Formal report writing/presentation
Influencing and negotiating

Regional Service Manager Resume Examples & Samples

Promote the strategy of the department to the field engineers and throughout the Mettler organization
Supervise the field engineers in the region. Address employees concerns and/or performance concerns in real time. Maintain proper documentation as needed
Training and development of field engineers within the region. Get all FE's to expert level
Management of the financial performance of the region
Handle escalation of customer issues with a sense of urgency—ability to keep up with emails, voicemails, meetings
Keep employees motivated and performing at a high level
Focus on process improvement and continuous improvement
Travel into the region 1 week a month or as needed to work with field engineers and visit customers (Gemba)
Run daily tier call and track/update ongoing issues on the issues tracking sheet/website
Stay current with developments within the PI product line: Technical bulletins, new product developments, failure trends and pass on to the field
Manage field engineer staffing within your region
Timely turnaround of approval requests: Time sheets, expense reports, time-off requests, service admin or accounting requests
Conduct performance reviews for technicians in your region by the established deadline
Manage special projects as assigned by the National Service Manager
Identify and maintain a professional working relationship with sales/sales representative organizations within your region
Ability to handle a hectic, fast pace, ever-changing work environment, while maintaining a professional attitude
Must be organized, efficient and detail-oriented
Innovative and effective problem-solver
Exceptional communication skills and presentation skills (written and verbal), as well as excellent interpersonal skills to foster interaction within all levels of the organization, clients and subcontractors
Ability to handle multiple projects with changing priorities and deadlines
Works well alone or as part of a team
In addition to our core values all employees must follow the Code of Conduct
Support and conform to 5S objectives
Experience with computerized office systems and software (i.e., Microsoft PowerPoint, Microsoft Outlook, Visio)
Bachelor’s degree in business management or technical management required
6 years of relevant experience is required

Regional Service Manager Resume Examples & Samples

Communicate the value proposition of Siemens service to customers
BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience
Superior communication skills (written and oral) and ability to effectively communicate with stakeholders at many levels within the organization
Ability to read, analyze and translate into action financial profit and loss statements
Ability to thrive as a member of a collaborative, cross-functional team
Working knowledge of SAP or experience with equivalent enterprise service software solution

Regional Service Manager Resume Examples & Samples

Assists assigned Property Managers and Service Managers in completing all tasks necessary to meet performance benchmarks, including but not limited to; supervising staff, ordering parts, scheduling vendor service, completing work orders, preventive maintenance, painting, cleaning carpets, etc
Assists assigned Property Managers and Service Managers in staff development, including interviews, coaching, and teaching to insure that proper procedure is followed. Leads, develops, and trains staff to meet established goals
Works as Service Manager at an assigned property in the absence of a regularly assigned Service Manager
Mentors new Service Managers through “hands-on” training. Instructs Service Managers on MAA policies, procedures, and guidelines
Supports the properties in day to day operational issues to insure that the properties’ needs are met and that MAA’s standards are upheld. Assists properties with solutions to short staffed situations to insure that property operations are maintained to MAA standards
Walks rent ready units to insure that the maintenance team is upholding MAA requirements and reviews outstanding work orders and assists when needed
Assists with resident complaints and resolutions. Reports occurrences to RSD’s, RVP’s and SVP’s
Reports adverse problems such as employee problems, financial liability, and asset conditions that may place property operations in jeopardy to Senior Management
Assists properties in finding solutions to maintenance problems
Resolves problems and/or brings them to the attention of RSD’s, RVP’s and SVP’s
Ability to communicate with residents, vendors, and co-workers in a friendly and businesslike manner
Thorough knowledge of apartment maintenance practices and procedures
Ability to use basic computer software
Ability to organize multiple tasks at different locations
Ability to travel to multiples sites on short notice
Ability to work in disagreeable conditions, both outside and inside, for extended periods of time and to lift weights of over 50 lbs. regularly
Skill in using common and specialized tools to efficiently make repairs and perform maintenance duties
Ability to guide and direct the work of others

Regional Service Manager Resume Examples & Samples

Achieve goals for service revenue and profit margin, expenses, inventory, contract growth and sales of products and solutions
Develop an annual business plan updated on a quarterly basis; develop action plans to capitalize on new opportunities within the region
Establish Spacelabs Healthcare as the preferred service, product and solutions supplier in targeted accounts by working jointly with the Regional Sales Director and identifying key accounts where there is a potential for sales and service revenues. Jointly develop strategies which will maximize Spacelabs Healthcare’s total revenues through the optimum balance of new sales and existing or new service agreements
Use all available resources (including marketing managers, program support managers, training, peers, etc.) to develop effective account strategies and capitalize on service opportunities
Attend service management meetings, trade shows, and sales meetings as needed
Identify new ways to improve customer satisfaction to differentiate Spacelabs Healthcare service from competitive service offerings
Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct. Ensure that direct report(s) are trained and evaluated on their knowledge and adherence to the Company’s values, Code of Ethics and Conduct, and applicable compliance policies
Manage, evaluate and develop team of employees to meet functional deliverables and responsibilities. Complete company people management requirements. Exhibit manager core competencies
It is the responsibility of every Spacelabs Healthcare employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem
O Associate of Science Degree in Electronics, Biomedical Engineering or a related technical discipline; or equivalent experience. BS or BA preferred

Regional Service Manager, Midwest Resume Examples & Samples

Meet and exceed the regional revenue budget
Ensure that Thermo Fisher Scientific customer satisfaction (CAS) objectives are met or exceeded
Implement all service policies and procedures with regard to resource management, account maintenance, sales support and service operations
Develop and manage subordinates careers for future growth via knowledge, skills, and development plans
Manage service quality at designated accounts
Other miscellaneous duties as assigned
Responsible for installed customer base; with focus on growth
Manage regional revenue and expense budgets
Manage inventory levels on a monthly basis
3-5 years successful field service supervision, leadership, or related experience (supervision of people in remote locations.)
3-5 years field service experience
4 year BS, BA degree or 7-10 years relevant work experience
Must be available to travel overnight as required within the territory or other areas as required
5-7 years supervision of field employees
Broad equipment experience with laboratory equipment Thermo Fisher Scientific or related equipment)
Successfully manages subjective decision-making
Communication-verbal/written: clear, concise, and understandable
Proven ability to resolve conflict
Developed broad business scope
Works with other departments to identify and solve problems
Minimal direct supervision required
Customer/business-oriented (satisfaction.)
Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement
Embody Thermo Fisher 4-I values

Regional Service Manager, Pacific North West Resume Examples & Samples

Demonstrate leadership by motivating, recruiting, training, and developing a team of Field Service Professionals who are responsible for providing legendary service and support to our customers
Ensure compliance in all areas of Service Operations for both service delivery and administration
Prior management experience in the Scientific/ Analytical Market preferred
Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)

Regional Service Manager Resume Examples & Samples

Manages the team of individuals responsible for the timely maintenance and repairs of our convenience store locations to ensure full operability 24/7, ultimately increasing profitability for the organization
Prioritizes and delegates work order requests to Service and Image Technicians; oversees each job is performed at a high level of skill and with optimal customer service
Establishes and maintains key business relationships with a diverse network of vendors around the region. Directly handles all vendor-related functions, including invoice audit and approvals
Provides support to cross-functional departments in various projects related to RaceTrac and RaceWay stores
Leads, trains, and guides direct reports and ensures the appropriate resources are available to perform their job
Assesses current Facility Services processes and programs and recommends solutions to improve operability
Maintains knowledge of local, state, and federal guidelines for facility services as necessary

Regional Service Manager PG Division Resume Examples & Samples

Collaborate with the LBU/Hub BU Marketing & Sales managers as well as local Front End Sales teams to develop and deploy Service sales strategy
Generate Service sales leads and develop new market opportunities by utilizing market trend information, identifying and exploring potential new service portfolios
Utilize ServIS to understand the existing installed base (IB), identify and develop sales opportunities for Service products and solutions to penetrate the existing IB or new IBs in the market
Ensure that ServIS (the approved Service database) is up to date with high quality installed base data
Establish long term customer relationships by understanding customer requirements and applicable regulations and demonstrate in-depth technical service product or solutions knowledge
Drive “Customer First” mindset and culture within the service sales organization
Monitor sales proposals, tenders and follow up proposal statistics and identify sales leads for spares, repairs and upgrades

Regional Service Manager Resume Examples & Samples

Overseeing the installation and service of power systems
Managing a staff of field service engineers
Providing customer quotations
Meeting overall revenue, expenses & profit goals set for region
Producing budgets and forecasts
Peporting all activities
A technical Associates Degree or equivalent vocational-technical courses
A well-developed aptitude for basic electrical/electronic power theory
Basic knowledge of business accounting
Strong knowledge of service quality audit procedures
Strong knowledge of preparatory job site documentation requirements
Ability to develop complex quotations
Excellent customer relations and selling skills
Ability to lead
Substantial experience in battery and power equipment installation, maintenance and repair
Strong knowledge of telecommunications central office power equipment installation procedures

Regional Service Manager Resume Examples & Samples

Is an experienced and engaging people leader
Is a qualified electrician, with the ability to hold the Electrical Contractors License for WA, NT and SA
Has experience in effectively coaching and developing others
Has Intermediate computer skills
Is able to solve problems with excellent customer service skills
Holds a current drivers licence

Regional Service Manager Resume Examples & Samples

Ensure team exceeds customer satisfaction resulting in after sales revenues to meet/exceed annual goals
Ensure that the most current product support and training has been made available and delivered to the Field Engineering Support team
Meet on a regular basis with new and existing customers to review service metrics and sell Waters solutions
Work closely with the Sales, Support and internal teams based in Milford and Manchester (UK) to ensure Field Engineer and Customer success
BS/BA in Chemistry or Biology, engineering or other related field
Preference for prior management experience in the Scientific/ Analytical/ Clinical Market
Sales experience is a plus
Valid Driver's License in good standing is mandatory
Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN) preferred
Overnight travel as required including international travel for training

Regional Service Manager Resume Examples & Samples

Analysis of qualitative and quantitative repair performance data, and working through deputy leaders to set a strategy for achieving performance targets
Total responsibility of Regional District Manager, and repair technician performance in the areas of repair speed, customer satisfaction, policy & safety compliance
Strategic and tactical direction to District Managers on the management of technician performance, establishment of performance standards and management of compliance to standards
Definition of technician operation territories, working in conjunction with division leadership to translate business operation strategies into tactical region and work design outputs
Up to 25% travel within the assigned markets, supporting and developing technicians and district service manager capabilities
Collaboration with division leadership on the definition of strategic targets
Regional performance summary and reporting to division executives

Regional Service Manager Resume Examples & Samples

Provides specific written objectives for field sales support team in field sales offices assigned to an assigned territory
Supports, enhances and monitors individual performance for each team member
Interviews, hires and trains service staff
Ensures that proper procedures are in place for all aspects of the Life and Disability service model; this includes but is not limited to: advocating for customers on service team on claim related issues and delivering customer related materials for administering the Life and Disability programs
Understands the overall administration of new and current customers
Facilitates legal and customer issues and complaints to be addressed in a timely manner by the appropriate individuals on the field service team and internal constituents
Anticipates potential obstacles or trends affecting the industry and recommends solutions
Anticipates business needs in order to facilitate system and workflow enhancements and development
Forecasts the impact of system interfaces with other critical areas of the company, such as Underwriting, Policy Issue, Claims, Finance, and Actuarial
Develops strong relationships with key internal and external clients (to include brokers, clients, consultants and internal constituents)
Regularly attends customer stewardship meetings, renewal meetings, finalist presentations, etc. as part of the field sales and service team (travel required)
Manages individual and team budgets

Regional Service Manager Resume Examples & Samples

Assists District Service Managers in scheduling conflicts when they cannot be resolved at the District Service Manager level
Manages regional technician training needs and coordinates with outside resources and Training Manager. Matches territory skill sets with customer base requirements. Evaluate training effectiveness once a technician has received training
Evaluate headcount and equipment issues and make recommendations to Director of Service
Manages the updates to JDE Backlog for ATS Mods etc. Communicates changes weekly with Sales Order Management
Monitors contract PM requirements to assure that all commitments and requirements are upheld
Responsible for after-hours response for service calls and ensuring the Call Center is updated with contact information and availability
Provide immediate backup support coverage for District Service Managers when necessary (PTO, Leave of absence, business travel, etc.)
Review Past Due report and follow-up on issues as required
Review and evaluate salary action recommendations from District Service Managers and condense into a Regional recommendation
Utilizes company business systems for monitoring of open service orders and drives completion or assists in resolving issues that are delaying completion
Review and approve Performance Evaluations for Technicians. Prepare Performance Evaluations for District Service Managers to provide constructive feedback on a timely basis
Resolve issues with customers when PO, billing or other issues are escalated from the District Service Managers
Review and approve District Service Managers expenses ensuring completeness. Manage overall expense reporting policies compliance for personnel in Region
Approves all planned overtime submissions from District Service Managers
Review and approve all attendance and time sheets
Monitors scheduled time off to ensure adequate coverage in a territory
Provide support to service work quotations as required
Review T&C's and make changes to meet company requirements as necessary. Return changes to District Service Managers to present to the customer
Foster cooperative relationship between Sales Management and Regional Service Team
Maintain proper communications with Project Managers and Regional Sales Managers to ensure proper execution of service requirements and commitments on startups
Maintain close working relationship with local ASCO Power District and Regional sales management to maximize customer service
Hold monthly webcast/conference calls with District Service Managers for bilateral communication of issues and topics of interest
Manages execution of Safety Program
Coordinates third-party unannounced audits. Responsible for follow-up and action items that result from audits. Oversee compliance to safety training course requirements
Responsible for execution of physical inventory activities in Region
Responsible for analyzing optimal on-hand inventory
Monitor fleet expenses, repair, fuel usage and mileage and take action when necessary
BA/BS degree or equivalent work experience. 5 years of Service Management or related Operations experience
Strong leadership, organizational, communications skills
Ability to provide vision and inspiration to peers and subordinates
Ability to balance team and individual responsibilities, build morale, coach and develop subordinates
PC skills to include Microsoft Applications and Internal business systems

Regional Service Manager Resume Examples & Samples

Five or more years’ maintenance management responsibility. Prior multi-site management preferred
Multifamily apartment experience required
Experience with Yardi or other property management accounting software
Strong working knowledge with Microsoft Excel, Word and Outlook
Strong working knowledge with smart phones, tablets and apps process
Coordinate and oversee work by subcontractors
In conjunction with the RS, develop consistent maintenance operating standards and procedures
Analyze maintenance and capital replacement costs with focus on cost savings and economies of scale
Insure all contract services are bid out annually
Diagnose and perform major maintenance/repairs as needed
Constantly be aware of the condition of physical property throughout the community and immediately correct unsafe conditions (i.e., broken gates leading to pools, broken steps, open holes, broken/burned out exterior lights, nonfunctioning vehicle and pedestrian access systems)
Report all major repairs and requisitions to the RS and PM prior to any expenditure of funds
Continually review assets for curb appeal, life safety and asset preservation issues
Ability to read, write, understand, and communicate in English
Experience using Yardi or other related property management accounting software
Superior customer service skills including the ability to manage difficult customers and/or situations
Strong knowledge in the areas of OSHA standards, safety, facilities maintenance, capital improvements and maintenance related purchasing
Strong knowledge of plumbing, electrical, mechanical, HVAC, carpentry, fire protection, structural, roofing, concrete, paving, painting, landscaping and appliance repair work
Working knowledge of local, state, and federal laws and regulations, permit processes, and codes
Working knowledge of abatement and encapsulation process for hazardous materials
Working knowledge of multifamily facility management, and the equipment and tools necessary to carry out housekeeping and maintenance functions
Ability to develop, comprehend and manage capital budgets
Strong leadership and management skills; ability to direct a team and supervise vendors
Ability to work a flexible schedule to include weekends, evenings and holidays
40-50% Travel is required. Varies by region

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Regional Service Manager Resume Examples & Samples

Regional Service Manager Resume Examples & Samples

Regional Service Manager Resume Examples & Samples

Regional Service Manager Resume Examples & Samples

Regional Service Manager Resume Examples & Samples

Regional Service Manager Resume Examples & Samples

Regional Service Manager Resume Examples & Samples

Regional Service Manager, Southern Africa Resume Examples & Samples

Regional Service Manager France Resume Examples & Samples

Regional Service Manager Resume Examples & Samples

Regional Service Manager Resume Examples & Samples

Regional Service Manager Northern & Eastern Europe Resume Examples & Samples

Regional Service Manager Resume Examples & Samples

Regional Service Manager Resume Examples & Samples

Regional Service Manager Resume Examples & Samples

VP, Regional Service Manager Resume Examples & Samples

VP, Regional Service Manager Resume Examples & Samples

Regional Service Manager Resume Examples & Samples

Regional Service Manager Resume Examples & Samples

Mid West Regional Service Manager Resume Examples & Samples

Senior Regional Service Manager Resume Examples & Samples

Regional Service Manager Resume Examples & Samples

Regional Service Manager Resume Examples & Samples

Western Regional Service Manager Resume Examples & Samples

Regional Service Manager Resume Examples & Samples

Regional Service Manager, Northern Africa Resume Examples & Samples

Regional Service Manager Resume Examples & Samples

Regional Service Manager Resume Examples & Samples

Regional Service Manager Resume Examples & Samples

Regional Service Manager Resume Examples & Samples

Regional Service Manager Resume Examples & Samples

Regional Service Manager, Midwest Resume Examples & Samples

Regional Service Manager, Pacific North West Resume Examples & Samples

Regional Service Manager Resume Examples & Samples

Regional Service Manager PG Division Resume Examples & Samples

Regional Service Manager Resume Examples & Samples

Regional Service Manager Resume Examples & Samples

Regional Service Manager Resume Examples & Samples

Regional Service Manager Resume Examples & Samples

Regional Service Manager Resume Examples & Samples

Regional Service Manager Resume Examples & Samples

Regional Service Manager Resume Examples & Samples

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