Field Service Manager Resume Samples

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J Fadel

Jerome

Fadel

879 Golda Points

Los Angeles

+1 (555) 368 6463

879 Golda Points

Los Angeles

Phone

p +1 (555) 368 6463

Experience Experience

Chicago, IL

Field Service Manager

Chicago, IL

Strosin-Welch

Chicago, IL

Field Service Manager

Preparing w/s or field training modules and implementation as per recent and upcoming
Partnering with region leadership to ensure customer satisfaction and growth targets are exceeded
Monitoring & continues improvement; Actively supervise, review,give insight and continuously improve the field service operation to increase the efficiency
Instilling confidence in our customers that Stryker is there for them
Driving a company vehicle, possibly for long periods of time, in a safe manner
Acting as a liaison for all internal and external customer intervention opportunities
Auditing WFCCs commitments to the trusted care metrics

San Francisco, CA

Field Service Manager FRS

San Francisco, CA

Willms, McClure and Walter

San Francisco, CA

Field Service Manager FRS

Partner with Ecolab Account Management teams to solve customer issues and assist in program development
Work in a safe manner and strive for zero work related incident
Perform activities that create a high level of customer satisfaction including the provision of accurate reports and effective customer communication and relationships
Completes and submits all hours worked for the week by the established deadline
Meets with store management to provide feedback and findings after the store survey/audit is completed and make recommendations for improvement
Completes and submits monthly plan and all other end-of-the-month paperwork to the Area manager in a timely manner
Utilises paper reports and other communication devices to communicate with customers, district manager, and the home office

present

Phoenix, AZ

Robotic Field Service Manager

Phoenix, AZ

Rutherford Inc

present

Phoenix, AZ

Robotic Field Service Manager

present

Coaching, mentoring, Growth and Development of Field Service Engineers
Meeting external and internal Customer expectations
Monitoring of Dispatch Board
Develop, track and implement sufficient training for Field Service Team to remain current with Technology, Applications and Products
Work to establish common Field service processes, Service Level Agreement (SLA) policies and tools, in line with the DMRO Service framework.(Knowledge Management tool, Remote Service)
Ensure best practice sharing (including outside ABB) and success stories in regards to Field Service Operations, Performance, etc…
Benefit quantification, Absorption, tracking and reporting (mainly through responsiveness KPI’s

Education Education

Bachelor’s Degree in Operations

Tulane University

Bachelor’s Degree in Operations

Skills Skills

3-5 years of claims adjusting experience
Extensive knowledge of all Cummins products
Five year’s experience in diesel engines and electrical mechanics
Willingness and confidence to be active in increasing customer contacts
Ability to travel to customer’s offices and facilities
Exceptional written and verbal communication skills
No major violations within the past five years. DWI or DUI is considered a major violation
No greater than three (3) minor traffic violations within the past three years
No greater than (1) chargeable accident with (2) minor violations within the past three years
Demonstrates mastery of basic level Supervisor tasks

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Field Service Manager Atlanta Resume Examples & Samples

Attend regular operational/reliability meetings with Customer
Plan and perform scheduled customer visits as required
Generate customer contact reports
Program Manager
Supply Chain Management

Field Service Manager Resume Examples & Samples

Manage and direct the activities of support personnel to provide support for all areas needed for customer satisfaction
Responsible for the training and support of customers and employees in the proper operation of equipment
Maintain an adequate inventory supply for the region's customers through records and analysis
Execute the budget against a set target for the respective region or group
Proficiently handle a wide range of responsibilities related to equipment such as troubleshooting/repair, cryopump overhauls, shield cleaning, & service parts sales
Timely resolve customer tool down situations, complaints, etc. to ensure high level of customer satisfaction
Efficiently work with customers on a regular basis. This includes meetings, phone calls, emails, and when needed work on the tool
Arrange resources for equipment installations & modifications
Prepare & execute plans for achieving revenue & profitability targets
Promote parts sales
Efficiently manage a group of field service technicians & engineers. Offer advice to team members
Effectively communicate with customers, team members, & Canon Anelva staff in Japan
Implement new methodologies to improve our business & stay current with market requirements
Must be very well organized in making plans, summarizing data, & presenting the proposals
This position requires driving for company business as an essential function of the job and must remain in compliance with company safety guidelines and policies
Occasionally, this position may require an overnight travel with in United States
Bachelor’s degree in industrial technology, or equivalent training. A higher level degree is preferred
Minimum of five years of service related experience (including managerial experience) in the Semiconductor or data storage industry
Excellent verbal and written communication skills are required for the proper communication of highly technical information
Experience with PVD & using manufacturing equipment is required
Familiarity or experience with Anelva equipment is a plus
May require considerable travel throughout territory (valid driver's license and acceptable driving record necessary). Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies
Requires bilingual skills (Japanese/English)

Field Service Manager Resume Examples & Samples

Bachelor's Degree in technical discipline (Automation, Instrumentation, Electronic, Electrical or Mechatronics Engineering) and over 12 years of related experience
Microsoft Certified IT Professional (MCITP) qualification advantageous
Experience with Experion PKS or TPS maintenance or project implementation
Knowledge of Pulp and Paper, Oil & Gas, Mining and Chemical Industrial Processes preferred
Experience in People Management and Resource allocation especially supervising technical personnel in a support environment
Past experience in managing business group P&L
Good Knowledge of DCS & SIS, including HMI and SCADA, plus basic knowledge of Advanced Process Control and Business Solutions
Project management experience, providing technical project estimates and running projects to budget and schedule
Past experience in project scheduling and project controls is highly advantageous

Field Service Manager Resume Examples & Samples

Develop and lead a highly performing team and facilitate the team’s achievement of goals and objectives
Technical coaching and knowledge sharing within service team, to ensure they are able to meet the requirements of their work assignments
Deploy standard engineering and support process, tools and methodologies
Responsible for the management of assigned projects in industrial automation control
Ensure all service and engineering work meets requirements in terms of functionality, standards, quality, and supporting documentation and implementation process at minimum cost and that gross margin improvement are continuously pursued
Act as the focal point to the customer in all aspects of the project, ensuring that all contractual requirements and obligations are understood and fulfilled
Continuous improvement in general business processes and practices
Prime interface to customers to ensure that support and project requirements are defined, agreed and delivered within schedule and cost constraints
Spokesperson and figurehead in order to promote Honeywell’s service name and capability
Customer relationship management, to increase customer satisfaction levels
Ensure that the services team effectively integrates with both project engineering teams and other service teams through the region
Sales support including basic system design and estimation, scope definition and T&Cs
Bachelor's Degree in technical discipline (Automation, Instrumentation, Electronic, Electrical or Mechatronics Engineering) and over 10 years of related experience
ITIL Foundations Certification preferred
Knowledge of Oil & Gas, Mining and Chemical Industrial Processes preferred
Excellent interpersonal leadership skills - the ability to motivate, plan and to maintain the discipline to drive long term success is essential
Commitment to ensure that HSE is the highest priority in all activities

Field Service Manager Resume Examples & Samples

Responsible for development and implementation of the Annual Operating Plan for engine service
Track and report key business measures monthly. Adjust sales strategy accordingly to ensure achievement of plan objectives
Promote the concept of "total quality" customer service
Manage the service organization. Hire, dismiss, and review all service employees, subject to Vice President's approval
Make sales calls and solicit customers for all field services in order to meet sales and margin objectives, and to profitably grow as a business
Handle all aspects of field service sales, including preparation and delivery of field service quotes to customers, and follow-up to answer customers' questions
Maintain communication with customers to promote customer relations and loyalty
Plan and coordinate implementation of maintenance contracts
Direct the installation of generator equipment with employees, customers, and Arlington Fabrication. Update customers on installation plans
Ensure compliance with the company tool program
Oversee and schedule training for all service department personnel
Approve policy claims, initial installation inspection reports, and credit requests
Make sales calls with the Operations Manager and sales reps to obtain potential customers, as well as current users or sellers of Cummins products to promote business and retain customers
Resolve customer disputes in connection with either factory or distributorship warranties
High school diploma or equivalent required. College degree in business or engineering preferred
Extensive knowledge of all Cummins products
Five year’s experience in diesel engines and electrical mechanics
Must possess leadership qualities, integrity, and a sales orientation. Also must be a motivator, diplomat, and express good judgment in dealing with others
Willingness and confidence to be active in increasing customer contacts
Must possess superior interpersonal and customer relation skills
Must have knowledge and ability to operate computer in service functions
Must have extensive understanding and knowledge of warranty and service programs available for Cummins products
Ability to travel to customer’s offices and facilities
Must comply with safety rules and regulations and apply them to daily work routines for personal safety and the safety of others
Must have a current, valid driver's license issued by the state in which they reside
Must have current motor vehicle liability insurance
No major violations within the past five years. DWI or DUI is considered a major violation
No greater than three (3) minor traffic violations within the past three years
No greater than (1) chargeable accident with (2) minor violations within the past three years
Candidate must be able to pass (DOT) pre-employment drug testing and meet all physical requirements for the position

Field Service Manager Resume Examples & Samples

Provide food safety and brand standards education and training to customers
Completes food safety audits based on the customer’s required visit frequency (monthly or quarterly) and evaluates each department for compliance
Maintain dispensing equipment in excellent working condition and install equipment as necessary Meets with store management to provide feedback and findings after the store survey/audit is completed and make recommendations for improvement
Completes required paperwork including the proper update of customer contact records and the territory management system
Utilises paper reports and other communication devices to communicate with customers, district manager, and the home office
Completes and submits monthly plan and all other end-of-the-month paperwork to the Area manager in a timely manner
Completes and submits all hours worked for the week by the established deadline
Provides survey/audit reports to home office on a daily basis by electronic sync
Strong planning and organisational skills and high attention to detail
Ability to work effectively without supervision, showing initiative, good judgment and superior decision making skills
Resourceful and continuous improvement focus
Foodservice management experience and/or related certification (such as Dietitian, Public Health, Health and Safety) is an asset
CIEH Level 4 Food Safety certification or equivalent is an asset
PC skills including basic excel

MCE Field Service Manager Resume Examples & Samples

Manages activities, work schedules, and priorities of assigned support staff; ensures that projects are completed on schedule and within budget
Represents the organization with customers to provide technical data, operational test, and hardware/software installation
Develops and implements systems to effectively track repairs of fielded products; analyzes data to provide operational feedback and anticipate future needs; collaborates with the program office to write technical data, develop software, test new flight capabilities, and support the fielding of company products
Develops and executes solutions to complex technical problems and issues; determines technical solutions in accordance with product and customer specifications
Conducts briefings and participates in technical meetings for internal and external representatives
Establishes operating policy and procedures; interprets, executes, and recommends modifications to organizational policies
Manages the planning, selection, retention, and development of human resources to ensure the availability of the required staff. Assesses employee performance and participates in conducting appraisals; reviews, approves and signs employee time cards
Implements configuration changes in the product and supports field upgrades and operations
Responsible for observing all laws, regulations and other applicable obligations wherever and whenever business is conducted on behalf of the Company. Expected to maintain a productive and safe working environment in accordance with established operating procedures and practices
Typically requires education/formal training equivalent to the completion of a Bachelors degree in a technical field and eleven or more years progressively complex experience in engineering including five or more years supervisory experience. Additional professional experience may be substituted in lieu of education
Must demonstrate an extensive technical understanding of engineering and field service principles, concepts, theory, regulations and practices; and comprehensive leadership skills including organizing, planning, budgeting, scheduling and coordinating workloads to meet established deadline or milestones; and the ability to understand new concepts quickly and apply them accurately throughout an evolving environment. Must possess: (1) the ability to identify, analyze, interpret and resolve complex management and technical problems; (2) excellent verbal and written communication skills to accurately document, report and present findings; (3) excellent interpersonal skills to effectively interface with all levels of employees, senior management and senior outside representatives; (4) the ability to maintain the confidentiality of sensitive information; and, (5) strong computer skills. Ability to work independently and lead in a team environment is essential as is the ability to work extended hours and travel as required
The FSM will be a current/qualified aircrew member and maintain operational flight currency
Ability to obtain and maintain a DoD Security Clearance is required

F-field Service Manager Resume Examples & Samples

Experience with the F-16 platform
Experience with delivering proven program results
Ability to travel for International program activities
Experience with contract administration
Demonstrated attributes of full spectrum leadership
Ability to energize the team, shape the future, build effective relationships and model personal excellence, integrity and accountability
Good communication and Interpersonal skills
Management, Field Service or Contractor Engineering Technical Service (CETS) Experience
Familiar with Corporate and LM Aero policies regarding employee deployments
Familiar with contracting processes such as Basis of Estimate (BOE) and Rough Order of Magnitude (ROM)
Familiar with Earned Value Management System
Familiar with Contractor Performance Assessment Reviews (CPAR)

Field Service Manager Resume Examples & Samples

Supporting the needs of their team
Setting and driving expectations for success
Instilling confidence in our customers that Stryker is there for them
Build relationships with your team and understand what they need
Spend time onsite at hospitals learning Stryker’s field service environment
Management responsibilities includes selection of new employees, performance evaluation inputs, career development, authorizing time cards, assigning and managing overtime, and administration of corrective actions
Creates assignments in the form of objectives with goals and the process by which to meet goals
Provides direction to employees according to established policies and senior management guidance
Directly manages customer and sales expectations
Administers Company policies that directly affect subordinate employees
Recommends and implements changes to unit or sub-unit policies
Coordinate with third party service providers when needed
Directs Field Service Team to achieve assignments using established guidelines, procedures, and policies
Interacts daily with Field Service Team, Tech Support Team and/or functional peer groups
Provides immediate supervision to a unit or group of employees, allocating tasks and checking work at frequent intervals. Manages semi-skilled and skilled employees
Preparation/update of documentation, simplifying the service process, formal presentation of technical data to management and/or peers
Responsible to comply with documentation procedures and standards
Trains and develops new hire field service personnel
Helps to train Field Service Supervisors in management policies and procedures
Resolves problems related to their field service area as brought to them by their subordinates, peers, and manager(s)
Interacts with customers with regard to post market surveillance activities
Manages field service schedule to support activities including repair, preventative maintenance, installation, and engineering change upgrades
Develops Field Service Technicians through training, field interaction, one-on-one discussions, MARs, and appraisals
Recruits, interviews, and selects personnel to ensure efficient operation of the field service functions with a specific area
Drives top line service revenue through management of parts, labor, and service contract pricing in conjunction with the sales team
Manages budget as provided by senior leadership to ensure effective operating income gains
Drives team’s efficiency gains through process improvement projects as assigned by management
Other duties as assigned by manager
Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met
Demonstrates mastery of basic level Supervisor tasks
Effective written and oral communication skills
Good judgment with the ability to make timely and sound decisions
Leadership/supervisory skills
Ability to prioritize projects
Good math and technical writing skills
Utilizes the following equipment: computer, calculator, telephone, measurement and testing equipment
Proven ability to recruit and retain top talent
Ability to troubleshoot remotely and effectively communicate guidance to customers and technicians
3+ years of supervisory experience desirable

Field Service Manager Resume Examples & Samples

Provide service/support to achieve poultry sales targets ($5M annually)
Lead a team of 8-10 Zoetis Field Service Colleagues
Manage the overall financial expenses as it relates to the business for an assigned area. This should be done by using key financial and operational data to monitor performance and improve cost efficiencies within the assigned territory
Execute the Zoetis Site Evaluation Programs
Lead all communication for their assigned area
Manage the routine collection and reporting of all field service information within the Touchpoint System
Manage the training and development of their reporting colleagues
Cordinate the Inovo Process Audit Program for the assign area
Support the development and testing of new devices, components and procedures designed to improve the operation, reliability or convenience of all systems
Normally requires greater than 7 years of related experience
Minimum of 5 years of People Management required
Proficient organizational skills
Basic computer skills using Power Point,Word , Excel , and Outlook

Field Service Manager Resume Examples & Samples

Develop, lead & motivate a high-performing Services team and facilitate the team’s achievement of goals and objectives and strive them for excellence, growth, and customer relationship including technical coaching, knowledge sharing & deploying standard engineering and support process, tools and methodologies
Bachelor’s degree in Engineering related field
5 years of knowledge/application of Distribution Control Systems (DCS), Quality Control
Systems (QCS) and Programmable Logic Controls (PLC) Process Control experience
Excellent organizational, communication – both orally and written, and interpersonal skills
Knowledge of Oracle/ePSF would be preferred
Engineering or relevant job experience
Experience with control systems and advanced software solutions
Good Maintenance Practices (GMP), Root Cause Failure Analysis (RCFA), and task scheduling
HOS (Honeywell Operating System) & Green Belt Certification

Assistant Field Service Manager Resume Examples & Samples

The Assistant Field Service Manager provides management and coaching support to employees in a designated territory in order to meet customer Service Level Agreements (SLAs); Manages all territory activities to ensure delivery of on-site support services by promoting and improving customer and employee satisfaction
The Assistant Field Service Manager is responsible for developing employees, promoting teamwork, and fostering open and effective communications
The Assistant Field Service Manager actively pursues revenue opportunities while effectively controlling expenses and assigned assets
The Assistant Field Service Manager maintains the existing maintenance base while promoting and pursuing additional contract maintenance, ancillary sales and other revenue-producing opportunities
The Assistant Field Service Manager is responsible for working effectively with other organizations and individuals; Developing and maintaining working relations with key customers in designated territory
The Assistant Field Service Manager advises customers about service and service delivery, including maintenance agreements and SLAs; Respond to customer opportunities, issues and complaints in a timely manner; Develop relationships and interact with internal customers (Sales Account manager, Service Account Managers and Analysts, Call center Teams etc.)
The Assistant Field Service Manager monitors SLA performance against target for territory; Perform root-cause analysis and preventive measures for repeated escalations; Analyze issues for missed targets and implement corrective actions
The Assistant Field Service Manager solves escalations due to resource problems (e.g., disciplinary and soft-skills issues) in collaboration with the FSC Service Coordinator
The Assistant Field Service Manager ensures an environment that promotes effective communications, positive employee relations and teamwork; Motivate, empower, develop and, as appropriate, recognize and reward individual and team achievements
The Assistant Field Service Manager conducts hiring activities, which includes headcount approval, job posting, interviewing, selection, and on-boarding activities; Monitor performance improvement issues and provide appropriate coaching and counseling
The Assistant Field Service Manager executes the performance management process, which includes objective setting, development planning and quarterly/annual performance reviews; Conduct individual and team meetings on a regular basis
Balance tiered workforce in order to successfully deliver service to customers
Plan and manage vacation and training schedules effectively to meet daily availability goals
Promote and manage time-and-material (T&M) activities; Manage expenses effectively (overtime, parts, and assets)
Be responsible for physical assets including tools, test equipment, vehicles, etc. and service parts, both assigned (PPK) and loaned (issued on a work order); Manage parts usage and service parts returns including surplus stock, loaned parts and PPK adjustments; Contribute to the review and revision of appropriate parts inventory levels
Maintain existing maintenance bases while promoting and pursuing additional contract maintenance, ancillary sales and other revenue-producing opportunities
Conduct on-going, open communications with assigned FSC Service Coordinator on a daily basis; Support the FSC Service Coordinator in managing SLA performance; Consult with the FSC Service Coordinator on service delivery escalation, both proactive and reactive; Meet regularly with the FSC Service Coordinator to review and improve SLA performance and CE utilization; Consult with the FSC Service Coordinator on the best of use of resources from the territory
4-7+ years of related experience
Bachelor's Degree in a related business or technical discipline OR the equivalent combination of education, technical training and work experience
Previous experience as a group, team or project leader; other supervisory/leadership capacity in technical services or field support

Field Service Manager Resume Examples & Samples

A commitment to total customer satisfaction, with outstanding interpersonal skills and professionalism
An ability to manage a virtual workforce and effectively communicate via non-traditional means
Effective problem solving and resolution skills when working with customers and coaching associates
Direct experience with recruiting, hiring, performance managing and career path development of direct reports
A Bachelor’s degree or Associate’s degree plus 3+ years of related management experience
Ability to travel up to 25% of the time during peak seasonal periods

Field Service Manager Resume Examples & Samples

Leading a Service Engineer team to support field or workshop service requirement
Finding new opportunities to meet and exceed the Service business target as per AOP
Providing Senior Management team well written and oral presentations with necessary information and supporting analysis to make appropriate business decisions
Evaluate & audit local agents and review capabilities, qualify and update the records
Responsible for aligning the local business module with company goals and policies
Maintaining and modifying resources based on the market, company requirement & charges
Managing the complete service center operation including the stocking, order booking, service quotation, customer follow-up, training, site surveys, arranging FAT and SAT
Continues coordination with factory & Legal and Expert team related to product related issues, deliveries production forecast and adapt a strategy to streamline local customer supplies and satisfaction according to company policy and strategy
Preparing w/s or field training modules and implementation as per recent and upcoming
Responsible for finding and implementing new processes and procedures to improve the productivity and business growth
Responsible for taking necessary independent decisions as and when require for smooth operation of the business
Leading the team & providing up-front support in project understanding, documentation, design, attending kick-off and getting results
Preparing product and maintenance contract offerings and execution as per demand
Monthly Reporting with higher management and sharing market updates and other business related requirement
Follow order booking and billing status with Switzerland Order Processing team
Making & approving development plans for reports and assessment of the development on yearly basis
Evaluate market, forecasting business/ pipeline opportunities and establish suitable strategies to sustain the growth and cash flow
Ensure seamless communication with UK service / Expert team to update knowledge base
Degree or Diploma in Electrical/Instrumentation/Electronics
Minimum of 10 years’ experience in leading a technical team of 4 people or more
Minimum of 5 years’ experience in fire & gas detection systems and international standards of application
Knowledge on PLC/DCS/SCADA system architecture, basics and industrial instrument communication protocols
Operational experience of regional sales or service center in a multinational business, minimum business size of $5M
Hands on experience in instrumentation in oil & gas, steel and other manufacturing industries
Experience in customer support & project handling
Experience in conducting product technical and sales training for internal and external customers
Advanced level of verbal and written communication skills, conflict resolution abilities and group facilitation skills
Knowledge of technologies used by Honeywell or our competitors
Ability to understand customer needs and offer suitable solution with available/ limited resources
Ability to work well under pressure to satisfy the customer and business needs & be a creative thinker
Ability to quickly adapt to new situations

Field Service Manager Resume Examples & Samples

Provide timely in-airline and on-wing support on Thales products in terms of entry-into-service (EIS) support, in-service fault finding and diagnosis, and corrective actions
Reliability Monitoring, and improvement plans if the product is not performing at target level
Customer satisfaction – working with various functions in providing solutions to all customer issues, whether technical, commercial or logistics
Detecting sales opportunities and providing market/operator intelligence within Thales organization

Field Service Manager, Cummins Power Systems Resume Examples & Samples

Manages Field Service operations, which provides retail or distributor product or application services
Manages department personnel along with the departmental budget
Manages all operations including service staff and supervisors; resolves most complex business problems for those on the team
Provides employees timely and constructive performance feedback; develops employees and provides opportunities that enhance employee career growth
Leads continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals
Regularly reviews key performance indicators for service operations and addresses issues and opportunities
Ensures the volume of work produced meets company standards and ensures customer satisfaction
Identifies trends and initiates changes/improvements necessary to achieve goals and objectives while ensuring customer needs are met without interruption to service levels
Established positive and professional working relationships with key customers
Establishes goals and targets for the service operations; measures, reviews and maintains superior customer satisfaction levels
Focus on Customer Needs - Familiar with key Cummins customers. Knowledge would include business strategies, organizational structures, geographic footprints, financial results, internal processes, and primary needs for effective segmentation
Channel Repair Process - QuickServe - Able to lead others in executing the QuickServe process. Demonstrate improvements using the QuickServe Customer Meter/Net Promoter Score data. Able to identify correlation between key service performance indicators and QuickServe Customer Meter to determine how well the process is being executed
Significant level of relevant experience, including supervisory experience, required

Field Service Manager Resume Examples & Samples

Knowledge in various robotic applications to better support BU/LBU in robotic applications
Understand software interfaces and communication protocols to better support systems applications
Knowledge of vision and guidance software interfaces and requirements for proper setup and configuration
Knowledge of applications and processes for Paint, Sealer, Body-in-White (BIW), Material Handling, Force Control, Vision guidance Etc
Knowledge of required software’s for use with different applications and processes
High School Diploma or GED AND 12 years of field service/operations, installation and commissioning, engineering, manufacturing, or management experience; OR
Associate's Degree AND 10 years of field service/operations, installation and commissioning, engineering, manufacturing, or management experience; OR
Bachelor's Degree AND 8 years of field service/operations, installation and commissioning, engineering, manufacturing, or management experience; OR
Master's Degree AND 6 years of field service/operations, installation and commissioning, engineering, manufacturing, or management experience
BS/BA in management or Technical Discipline
MBA is a plus
10+ years of experience in industrial business with global dimensions
Proven success in field service management
Outstanding leadership qualities with deep field service operations background
Experience in a proven results focused and actions oriented environment
Good knowledge of field service processes and field service performance systems
Experience in Robotics or Industrial equipment
Structured and good organization skills

Field Service Manager FRS Resume Examples & Samples

Conduct food safety, brand standards and other on-site evaluations at customer locations, assessing workplace safety and environmental cleanliness
Partner with Ecolab Account Management teams to solve customer issues and assist in program development
Maintain professional credentials and remain knowledgeable on current governmental regulations and industry practices
Maintain dispensing equipment in excellent working condition and install equipment as necessary
Meets with store management to provide feedback and findings after the store survey/audit is completed and make recommendations for improvement
Plans and executes an efficient daily route to maximize effectiveness and productivity
Extensive experience in food protection. Supervisory experience is preferred
CIEH Level 3 or 4 certification or equivalent would be an advantage
Ability to interact effectively with others, including senior level customers, including the ability to teach, coach and provide guidance and constructive feedback with tact and diplomacy
Ability to consistently deliver results and possess a competitive desire to become a top performer
Problem solving and analytical skills
Ability to work well under pressure, juggle tasks and work efficiently against deadlines
PC skills including basic Excel
Full Driver’s License
Work in a safe manner and strive for zero work related incident
Ensure proper/safe use of equipment, safeguards, PPE and hazardous materials
Practice safe driving behaviors and maintain safe driving record

Field Service Manager Resume Examples & Samples

Represent Peterbilt Motors Company to Peterbilt Dealers, customers, suppliers and others
Maximize customer uptime and dealership efficiency
Maintain current and comprehensive knowledge of Peterbilt trucks, PACCAR MX Engines and all related truck components
Communicate professionally, effectively both written and verbally
Travel up to 50% (self-managed)
Develop trusted relationships with dealers, customers and suppliers
Implement and support Peterbilt and PACCAR initiatives
Five plus years of related industry service experience with Class 7, 8 product lines are strongly preferred. Other industry experience will be considered
PACCAR MX, Cummins, Caterpillar service certification or demonstrated extensive knowledge of commercial diesel engines
Ability to utilize OEM service and information systems
Ability to research service topics and effectively communicate corrective actions
Positive, effective leader desiring ability to grow and progress with Peterbilt Motors Co
Strong mechanical aptitude with the ability and desire to continuously learn and achieve results

Workforce Management / Field Service Manager Resume Examples & Samples

Articulate client requirements into technical architecture/solutions
Drive technical and architecture workshops
Engage in conversation with clients to represent our assets and capabilities
Build relationship with clients
Coordinate and work with clients and offshore teams
Provide clarity in ambiguous environment
Project planning, project management and execution
Minimum of 4 years’ experience using one of the following workforce management solutions
Desire to work in an information systems environment
Excellent leadership and management skills

Field Service Manager Resume Examples & Samples

Ensures the team provides high quality technical advice to the maintenance workforce to enhance equipment reliability of a rolling stock fleet
Ensures the team is responsive and supports to completion any troubleshooting and repairs to assigned service requests. Non-conformance issues are identified and improvement recommendations are made
Ensures the team delivers on-going system operation training for the customers
Assists the team in assigned troubleshooting and repair works
Responsible for planning and maintaining schedule of team
Ensures proper communication between the customer and the field team
Acts as a mentor and provides on-the-job training to Technicians as required
Provides feedback to team regarding performance, quality, and productivity issues
Conduit to the field - conducts regular meetings with field personnel and managers to share company information, updates, etc
Bachelor degree in an engineering discipline
Minimum of 5 years of working experience with a railroad or other technical agency
Minimum of 3 years in a Supervisory position
Knowledge of all Railroad Regulatory requirements
Knowledge of fundamental concepts, practices, and procedures for supervised work group(s)
Excellent English language technical communication skills in speaking, reading and writing
Must possess proven skills with all Microsoft Office (including Excel/Word/Access/PowerPoint) products
Must have comprehensive knowledge of Maintenance Management Systems such as Maximo, JD Edwards, SAP, Cormap
Required travel: 20%
Preferred experience: More than 5 years of experience managing field operations
Background or formal training in Quality tools e.g. six sigma
Ability to apply Standardization of processes to maximize consistency of output and increase efficiency
Aptitude to understand technical information
Ideally will have a background in rolling stock maintenance, commissioning or other rail related experience with an appreciation of mechanical and electrical engineering

Field Service Manager Resume Examples & Samples

Post secondary education equivalent to a one year Technical College or equivalent is an asset
Minimum two years experience repairing welding equipment
Working knowledge of positioning equipment, welding application and equipment is an asset
Safety Oriented & Sensitive
Ability to lead by example and supervise a wide variety of people with different personalities and backgrounds. This includes praise, discipline, training, etc…
Excellent knowledge of mechanics and electricity
Ability to read and comprehend vendor repair manual instructions
Ability to perform very heavy work -- routinely lift 25-75 lbs., occasionally lift 76 to greater than 100 lbs
Ability to work independently and under pressure to meet deadlines
Organizational and Delegation Skill
Scheduling and Planning Abilities
Shipping and Receiving Knowledge
Operating all Material handling equipment
Must be able to work occasional overtime, if necessary
Must be able to operate in a drug-free workplace
Must have valid Driver’s License without major violations on record
Ability to make critical decisions while following company procedures
Ability to act proactively or find a solution with work-related problems
Ability to effectively build relationships with customers and co-workers
Communicates with clarity, verbally in one on one or group situations, and over the telephone

Field Service Manager Resume Examples & Samples

Role Model for Customer First behaviors
Provide daily sales and service updates via Gemba
Manage day to day activities of Field Service Engineers, Field Escalation Specialists and Field Services Coordinators. Includes directing resources, managing individual development, approval of expenses and providing formal and informal feedback to direct reports
Develop and implement action plans to meet KPIs and business goals and objectives by apply QDCG and SMART Goals
Provide guidance, coaching and development for assigned resources per EFI|Inkjet standard work requirements
1st level of escalation for Customer Satisfaction issues
1st level escalation to FSE/Support responsiveness issues
Trigger Service Escalations to Service Engineering and CASP; ensure all relevant information is provided to ensure closure. Communicate Customer and Sales updates as required
Collaborate with Engineering, Manufacturing, Service Engineering and Marketing to drive business process improvement
Work closely with regional staff in developing service business processes that compliment/support regional strategies (includes Distributor Support as required)
Coordinate resource distribution and territory management; collaborate with other FSMs to secure Jetrion Support from Cross Trained resources
Support adherence to EFI|Inkjet policy/procedures and systems (e.g. Salesforce, CMS, TOT, etc)
Provide input to new business processes development to enhance the customer experience; Enforce all business policies and directives
Follow up on FSE performance that generates Customer Satisfaction issues; use EFI PIP effectively to correct behavior issues
Provide oversight and non-technical training plans for assigned resources; ensure training plans are aligned with regional business needs
Define annual budget; Manage resources within the constraints of the budget
Ensure compliance to all EFI reporting requirements
Travel a minimum of 2 times per year with each FSE, FSC and FES to perform personal evaluation, individual corrective action plans and employee development
Other activities as directed by the Regional Director, Field Service
Minimum two year degree or equivalent experience in business management and/or mechanical, digital and electronic technology. Four year degree strongly preferred
Minimum of two years in EFI|Inkjet support positions with increased levels of responsibility
Demonstrated Customer management skills
Role model for commitment to customer satisfaction
Ability to manage and diffuse difficult customer situations
Ability to provide telephone support and to effectively communicate (telephone and e-mail) with all EFI|Inkjet Support, Sales, Engineering and Manufacturing personnel
Intimate knowledge of inkjet printing industry and the associated requirements of this industry

Field Service Manager Resume Examples & Samples

Direct leadership of Field Service Team and third party providers
Process ownership of development /improvements of all field service processes, systems, procedures and training
Define Field Service process best practices that can be standardized across the Division
Drive consistency and standardization across the teams by implementing Standard Operating Procedures (SOP’s) in support of corporate warranty policies and guidelines
Interact with Warranty, Sales and Operations to build processes into a more robust system
Provide leadership, coaching, mentoring and development to direct reports, their teams and the service provider
Provide regular updates to leadership on performance, trends, issues and escalations as needed
Follow all company related safety / environmental rules and regulations
Business Knowledge: Extensive knowledge of field service concepts and best practices
Change Management: anticipates reactions of people to change in systems and business and plan accordingly. Recognizes own/teams reactions to change process; identifies early successes to maintain momentum; implements communication plan
Leadership: Ability to foster a common vision which supports the organizations goals; perseverance necessary to focus on, and achieve long-term objectives; capability to orchestrate continuous change
Problem Solving: Demonstrated ability to understand complex business issues and to provide appropriate, effective, technical solutions
Customer Focus: Anticipates Customer needs accurately by leveraging the voice of the Customer. Quickly establishes and maintains creditability with customers
Team Commitment: Proven success in building and leading teams, collaborating cross-functionally and managing diverse thinking
Minimum of 5 years’ experience in a warranty claims leadership position
Previous experience or product knowledge of the Building Material and/or Door Industry is desired
Candidate must have ability to effectively handle multiple tight timeline situations
Ability to create and drive change and effectively communicate throughout the organization

Regional Field Service Manager Swiss Domestic Resume Examples & Samples

Exposure to business transformation processes and the principles of change management
Some experience of business process management (techniques and procedures) including workflows and process mapping
Well developed and influential stakeholder management skills (all levels of seniority and leadership)
Understanding of financial management
Project/Program Management Skills
Must have strong leadership and communication skils
Proven record of accomplishment with a strong background in Field Service operations and minimum of 5 years field experience
Strong technical knowledge (mechanics/electronics)
Applicable knowledge of regulations and standards affecting IVDs
Qualified applicant must be proficient in all Microsoft Office programs and Oracle applicatiion
Must be detail oriented and able to prioritize and managing multiple projects/tasks
Fluent in German and English (knowledge of French is a plus)

Field Service Manager, Cryogenics Resume Examples & Samples

Directly hires, manages, trains and develops cryogenic staff. Responsible for the continuous learning and knowledge maintenance of the Cryogenic Technicians
Manages all assets, manpower, and vendor relationships associated with the equipment and services needed to support the Region’s bulk and micro bulk business
In conjunction with the field sales team, responds to customer operational issues and evaluates customer’s Bulk processes providing needed training for improvement/optimization
Leads and/or assists with managing the scheduling of installations at customer sites and Airgas facilities
Develops and submits schematics/layouts based on site surveys and cost estimates for tank installations planning for all resource and equipment needs
Responsible for the execution of the schematics including the development of process flow and piping & instrumentation diagrams (P&ID)
Provides oversight on cryogenic system installs, removals, and service work as needed
Monitors cryogenic system preventive maintenance scheduling and completion
Requests painting of field assets as requested / required
Responsible for meeting all safety standards and initiatives regarding the installation and service of cryogenic systems complying with company guidelines and procedures as well as government regulations
Additional duties and projects as may be assigned
Bachelor’s degree in Engineering, Chemistry or science related degree field strongly preferred
Required Length & Type of Experience
A minimum of 5 years of technical experience in the industrial operations management to include demonstrated experience working in a leadership position. In lieu of specific industry experience, may accept an equivalent combination of education and experience
Prefer prior industry experience in gas, compressed/welding gases, or related industrial setting and/or prior cryogenic maintenance and installation experience
Prior experience utilizing SAP preferred
Intermediate knowledge of Microsoft Office applications (Word, Excel, and Outlook)
Strong analytical skills and a thorough understanding of how to leverage metrics and related tools to improve production efficiency and effectiveness
Ability to work with a wide variety of people with different personalities and backgrounds
Ability to develop, read, and comprehend complex schematics
Ability to work flexible schedule to meet management requirements and customer expectations
Demonstrated math skills to include the ability to add, subtract, multiply, and divide in all units of measure using whole numbers, fractions and decimals. Ability to compute rate, ratios, and percent
Self-starter; self-motivated; well organized; ability to work independently and under some pressure to meet deadlines
Detail oriented with the ability to complete handwritten compliance documentation neatly and accurately
Must be able to safely drive a forklift

Field Service Manager Southern Region Resume Examples & Samples

Providing key account, technical, diagnostic and product support to dealer service departments and customers
Driving and reviewing training and development for technical staff
Consulting and negotiating with regard to goodwill and warranty matters
Providing reports to various managers and departments as needed

Field Service Manager, Mercedes Resume Examples & Samples

Maintaining and developing dealership and customer relationships both internally and externally
Training and coaching technical staff, making recommendations for improvements of service processes
Reporting on technical safety issues and trends accordingly

Robotic Field Service Manager Resume Examples & Samples

Establish buy-in from the BU/LBU service management to engage in a common field service operations process
Establish a field service operations mechanisms for implementing a market driven local service performance, -Reaching world-class responsiveness and issue resolution to increase service related NPS, including safety initiatives, Customer contact management, Closed feedback loop (NPS), Performance off-and onsite services and Service people (training)
Work to establish common Field service processes, Service Level Agreement (SLA) policies and tools, in line with the DMRO Service framework.(Knowledge Management tool, Remote Service)
Work with local service organizations to deploy and embed the above. Create a global DMRO field service operations management team
Ensure best practice sharing (including outside ABB) and success stories in regards to Field Service Operations, Performance, etc…
Monthly Field Service Team Meetings
Coaching, mentoring, Growth and Development of Field Service Engineers
Customer visits to confirm our offering is reflective of the marketplace requirements
NPS scores on the DMRO “Issue Resolution” items
Drive business case development together with DM IS manager
Propose cross-business investments/tools
Benefit quantification, Absorption, tracking and reporting (mainly through responsiveness KPI’s
Field service operations productivity
Develop, track and implement sufficient training for Field Service Team to remain current with Technology, Applications and Products
Monitoring of Dispatch Board
Manage and Resolve Internal and External Customer escalation issues & concerns (Accounts Receivable, WIP, etc..)
Meeting external and internal Customer expectations
15 years field service management experience
Experience in robotics, automation or automotive industries
Strong knowledge of field service processes and field service performance systems
Willingness to travel locally & globally
Candidates must already have a work authorization that would permit them to work for ABB in the US

Field Service Manager Resume Examples & Samples

Performance Measurements - Using business performance measurement to drive manager behavior. Calculates performance measurement appropriately as part of their work. Can explain the proper interpretation of measures in a business context. Understands the underlying principles, techniques, and procedures. Is able to perform effectively with assistance from specialist
Service Cross-Functional Knowledge - Basic understanding of the service processes, both retail and service support. Experience with the tools of service such as diagnostic procedures, technical support, and reliability improvement. User should have experience in field investigation of product failure. User should understand diagnostic procedures and how our product is serviced in the field
Warranty/Policy Support - Aware of the corporate warranty system and Marketing structure basics to support OEMs, Distributors and End User customers to maintain excellent partnerships and relationships
Manage Execution - Demonstrated results indicating deep knowledge of managing execution. Coordinates performance across regions, teams, and departments on complex projects and work flows. Measures effectiveness of execution through defined metrics and disciplined monitoring
Claims Management Systems - Demonstrated knowledge of Cummins warranty systems and coverage's. Ability distinguish between warranty, policy, distributor liability, and customer liability
Working Capital Management - Use working capital management knowledge appropriately as part of their work. Knowledge of the cash conversion cycle and how accounts receivables, accounts payable, and inventory effect the cycle as well as the techniques for improving working capital and the metrics that can be used to monitor performance. Is able to perform effectively under the guidance/limited assistance from functional specialist
Bachelor of Science (or equivalent degree) or significant relevant experience is required

Field Service Manager Resume Examples & Samples

Overall leading and developing the Gas Turbine team to perform Service activity
Leadership & Soft skills and ability to manage complex group of engineers and technician in multi nationality work environment
Perform outages in crisis country’s through alignment with GM team
Ensure high productivity of resources and deliverable for KPIs
Ability to communicate and coordinate with other hubs in MENA region to cover the resources demand, planning for events and follow up with project management organization
Facilitate Risk Assessments and Root Cause Analyses
Ensure compliance with stipulated processes and scheduled activities
Ensure continuous improvement and the implementation of Lessons Learned
Qualify and Audit suppliers / vendors
Audit internal organization for procedure, safety, and quality compliance
Initiate, lead, and advise management on quality improvement initiatives
Demonstrated ability to manage field projects. Also, should have the ability to manage development projects for completion within time and budget
Ability to interface with the Engineering organization to resolve issues
Write and publish inspection reports for performed field work
Interface with internal and external customers as required and develop a clear understanding of their needs and requirements
Support customer interface to provide technical input on services offered
Technical coordination of development programs: knowledge of rotating equipment to develop and implement new work method
Identify and capture opportunities for expansion of service offerings to other OEM equipment
Knowledge of Risk Management and quality orientation
Drives innovation, Digitalization & quality, and cost to create a competitive edge

Field Service Manager Resume Examples & Samples

Follows instructions from Manager/Supervisor regarding installation of building materials
Works with others service technicians to install building material products such as roofing, siding, doors, windows, decks, interior trim or other products as assigned and trained
Responsible for installation of more technically advanced or demanding building material products
Follows manufacturer directions and warranty requirements when installing products
Tracks time and materials as required for each installation project
Operates all equipment in a safe and responsible manner
Train entry-level technicians on proper installation techniques and methods
Follows all company policies and procedures
Attends all training to learn new technology of building materials and installation methods as required by location management
Other duties as assigned by location management
Cross train in other areas to expand knowledge and expertise
Minimum education required—High School Diploma
Special skills required—Ability to read and interpret blueprints. Broad knowledge of all facets of residential construction. Previous experience working with installation crews. Ability to interpret contracts and legal agreements. Excellent communication, interpersonal customer relation’s skills. Ability to work with and motivate personnel
Minimum education required - high school diploma or GED
Minimum experience required—5 years of experience required. Two (2) years in installing building materials and products
Special skills - ability to read blueprints, use a measuring tape and other required tools for complete installation
Other - great interpersonal skills, verbal and written skills and the ability to provide detailed instuctions

Field Service Manager Resume Examples & Samples

Ensure efficient Field Support and Instrument Installations
Develop the Field Service Business whilst ensuring high customer satisfaction
Manage Critical Customers in conjunction with Sales Management
Provide regular report documentation as directed by Service Management
Monitor team expenses in conjunction with and in support of their Manager
Develop, manage and motivate direct reports
Provide support to the field by performing Installations and Service Visits as necessary
Ensure full support for cross-border/district/regional activities
Meet/exceed sales targets by supporting the sales team to maximize revenues service-instruments-consumables

Field Service Manager Resume Examples & Samples

Bachelor’s Degree plus 1 year of industry related experience (installation, repair service, or home improvement industry) OR 3 years of related industry experience
1 year experience in managing direct or indirect reports
Ability to drive and hold a valid driver’s license
Willingness to travel (Extensive travel is required to execute the function of the job)
Trade licensing or certification

Field Service Manager Resume Examples & Samples

Meet & exceed Billable OP plan days…Cash/Execution
OCPD, manage cost/bullet train, cost out & maximise interco/inter regional utilisation
Maximise regional Training/familiarisation/competency/pre-job planning, be ready to serve
Address operating culture issues in underperforming teams, be honest with employees on performance and discuss development needs
Be the focal point of contact, and assist in resolving operational issues
Interact with customers to understand and meet their requirements
Reduce NPT events and hours by 10% from 2013…simplification and customer impact
Zero compliance and EHS events
Driving effective and coordinated completion of all region field service activities pertaining to on-site drilling, completion, commissioning and maintenance activities
Building and growing local regional field service strategies based on global template, i.e. number of resources, training plans, logistics, direct hires, technical support, planning etc
Interfacing with all key stakeholders:- customers, sales, project management, operations management, rentals and integrated services to coordinate appropriate technical resources when and where required
Partnering with region leadership to ensure customer satisfaction and growth targets are exceeded
Be part of a regional matrix organization and partner with all the APA P&L and APA Regional leaders
Deliver resources in line with operational need, optimizing personnel workload through continuous management of regional backlog & forecast, coordinated with Global Fulfillment and Master Planner teams to maximize global profitability
Partnering with local HR to grow the local field resource pools, according to the local business requirements and global fulfillment workforce capacity…Drive the recruitment strategy to achieve the desired capacity for the field service organization
Leading the local team of Field Service personnel to assure their professional development thru ongoing training targeted by the Global Vetco Gray FSCC Competency and Capability program
Responsible for training and development of staff to meet project and growth requirements
Leading the local logistics of all Field Crews i.e. housing, transportation, visa applications in country as applicable etc
Work with required business systems (ERP’s) to ensure all service activities are properly and fully documented and turned in for invoicing per company requirements
Promote and ensure compliance to company, customer, project and regulatory EHS requirements & expectations at all times, leading the culture of 0 EHS incidence and open reporting
Promote and ensure compliance to customer, company, project and regulatory Quality management systems at all times, leading the culture to minimize and eliminate customer down time
Ensure there is an effective Compliance Culture, striving to achieve 0 Compliance Incidents
Continuous improvement of all field service metrics, including financial, quality and EHS including managing regional departmental cost control “Bullet trains”
Diploma in Mechanical or Electrical discipline
5 -10 years Subsea and Drilling experience in a Technical/Field service capacity and proven strong oral skills / organisational / managerial experience
PC Literate: Word, Excel, PowerPoint
Subsea offshore experience is desired, Trees, Manifolds, Connection systems, Wellheads & Controls
Team player with outstanding influencing skills to perform in a matrix role
Strong process mind set and proven track record of business impact

Field Service Manager Resume Examples & Samples

Support the Industrial Solutions UPS and PD business with field service operations in South Korea, supporting the commercial team in order generation and directly leading the field execution
Reference person for key customers, for planning of field activities, verification of site readiness. Maintain proper communication with customer to ensure alignment with projects scope and implementation
Perform whenever required commissioning, startup & preventive maintenance at customer site. Ensure the team of field service engineers is timely in preparing work reports reflecting activities performed, advice to customer for future service, hours and parts used on the job
Build locally a structure of field operation, comprising of GE Field Service engineers or local contractors based on business growth and size. The local operations must be capable of diagnosing issues and repair GE UPS and GE PD products; full understanding and knowledge of Power Quality installations
Organize and be part of local customer support 24x7
Support RMA process for single phase and parts return repairs
Responsibility for tools and test equipment (maintenance and calibration)
Responsible for parts safety stock in the country
Capable to create & review Customer service reports and –when required - attend customer meetings to support commercial deals
Ensure proper communications and collaboration with product sales team and factory technical support
Responsible to apply EHS rules in his own activity
Manage outsourced resources as needed to fulfill peak of demands for his customers
Maintain a list of installed base for his own geographical area
Bachelor's degree from an accredited university or college. (or a high school diploma/GED with at least 4 years of experience in a field service or maintenance position)
At least 3 additional years of experience in a field services or maintenance position
Bachelor’s degree in Electronics Engineering is preferred
Detailed Power Equipment, UPS products knowledge
Ability to make formal presentations to all audiences
Able to work with all levels of installation, maintenance, engineering, and management
Experience in UPS installation, commissioning and troubleshooting
Project management or supervisory experience is preferred
Demonstrated ability to lead and influence GE customer and peers
Ability to manage effectively in a dynamic and fast-paced environment
Strong customer service mindset
Microsoft Office proficiency
Local language / English fluent
Six Sigma training or equivalent Quality training

Field Service Manager Resume Examples & Samples

Role Model for customer first behaviors
Provide daily sales and service updates
Manage day to day activities of Field Service Engineers and informal feedback to direct reports

Field Service Manager Resume Examples & Samples

As we continue to drive towards our 2020 vision, our commitment to investing in our employees is key. Our Britvic Values are a cornerstone to this, and we look for current employees and those joining the business to display and live them every day. These are centred around: Be Proud, Be Bold, Be Disciplined, Act With Pace, Be Open, Win Together
You don't have to have experience of our industry, but will have been in a field service management role. This will include the management, motivation and training of a team of engineers, in a fast paced and KPI and customer service driven environment
You will have a keen eye on improvements, able to balance the day-to-day need for delivery with bigger projects and company wide thinking
You will live ideally in the London/M25 area, or at least be able to get centrally in 20-30 mins

Field Service Manager Resume Examples & Samples

Implements a service infrastructure that provides total customer satisfaction, thus promoting a commitment to VeriFone and its products and to do so profitably. Responsible for managing the business relationship between VeriFone, Customers and the service providers, including identifying trouble sources on either side
Responsible for management of regional ASC network and Major Oil offices in areas of service training, parts, logistics, availability, repair processing, technician and ASC company capabilities in providing quality service for VeriFone customers
Interprets customers’ requirements and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This would include supporting the installation and service needs of VeriFone's customers and products, ensuring that the VASC network is providing a quality of service consistent with VeriFone standards and meeting the financial goals VeriFone
Works closely with the Sales and Marketing groups to promote VeriFone. Participates in onsite visits, trade shows, and sales and marketing presentations to present technical solutions and respond to inquiries relative to technical aspects of solutions or products
Advise customers regarding the technical aspects or features of prospective VeriFone solutions or products
5+ years of related field service engineer/management experience. A combination of field and customer or sales experience in petroleum sector
Bachelor's degree is a plus
Bilingual level of English and Spanish
Heavy travel required

Field Service Manager, Fuso Resume Examples & Samples

Implementing and managing the safety recall service campaign with assistance from the FUSO Service Department and CAG Department
Providing and responding to dealer service departments with technical and product customer support
Driving training and development for technical staff whilst developing their technical capabilities
Ensuring dealers have access to adequate tools, equipment and documentation
Monitoring and tracking of campaign progress and achieving set campaign targets
Reviewing and actioning goodwill requests according to procedure and delegation of authority policy
Learning and development on new models and technology
Submitting regular product quality reports and updates to Japan
Working to support our National Fleet Department and our major Fleet Customers
Assisting with the FUSO Engineering Team regularly on varied projects

Field Service Manager Resume Examples & Samples

Leads technical support initiatives and operations
Implements service strategies and programs
Audits and monitors the assigned account base to anticipate future service and business requirements
Addresses issues escalated from the territories including, scheduling, assigning overtime and BU involvement in service issues Accomplishes results through the management of professional teams and department(s)
Ensures all customer metrics are obtained for territories managed
Coaches and develops territory managers
Provides day-to-day operational leadership and support to multiple territories (sub-area)
Bachelor’s degree in Operations, Business Administration or related field preferred
Eight or more years of services delivery or operations support
Five years of supervisory experience
Experience in a services organization with a distributed workforce in a break fix industry highly preferred

Field Service Manager Resume Examples & Samples

Define and specify processes, tools and systems used in customer support through service. Ensures current processes are in-line with industry standards, trends and practices and are cost competitive
Organization of factory service, direct service centers, gas detection service operations with a focus on business growth opportunities with organic service operations
Collaborate with other leaders within the business to develop and implement process improvements, customer support policies, and plans and objectives
Accountable for operational performance and results of team as measured by KPI’s
Manage the coordination, implementation, administration and execution of support programs, including personnel, communications, product transitions and performance metrics/standards. Ensure that technical support programs are, current and able to support existing product line upgrades and new product releases
Participate in short and long term planning for assigned area (e.g. capacity, systems implementations and product transitions)
Ensure that all issues are escalated and communicated as appropriate in accordance with policy and procedures including providing an early warning of potential issues and plan to mitigate/avoid
Interact seamlessly with all levels of management within the company and customer companies. Negotiate and influence on matters of significance involving escalation management and Customer First initiatives
Minimum Experience: 7-10 years functional , 4-6 years managerial
Required Education: Bachelor's Degree
Job: Sales/Business Development/Sales Admin
Organization: Life Safety Products
Primary Location: United States-North Carolina-Monroe
Shift: Day Job
EEO/AA/Female/Minority/Veteran/Disability Employer

Oses-field Service Manager Resume Examples & Samples

Supervises and provides overall direction, coordination, and evaluation of the Field Service Technicians (FST). Schedules and plans the daily work assignments, monitors the work performance, and ensures proper rotations. Ensures FST has reviewed work assignments and plans for specific equipment required prior to departure to the job site
Engages in performance management of employees to include but not limited to hiring, firing, coaching, counseling, training and development
Carefully monitor performance of all employees through close personal contact to ensure achievement of established performance standards and identify personnel with promotion potential
Ensures and monitors that all safety compliances are enforced and met
Maintains and develops cooperative and trusting customer relations
Works and communicated with dispatcher to line out jobs
Works with employees, customers, and suppliers to resolve problems in a prompt and satisfactory manner
Ensures required paperwork is complete, accurate, approved and submitted in a timely manner
Ensures company information and assets are properly maintained and protected
Maintain and update certifications and all trainings for FSTs
Administers and recommends changes that will aid in proper operations of the district
Abides by all Oil States Energy Services, LLC Safety and Operational Policies and Procedures, and abide by all DOT requirements. Must understand and comply with all safety rules and company policies
Must be able to read, write and speak in English
Must have basic math and algebra skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Ability to speak effectively before groups of customers or employees of the organization
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram forms
Ability to operate hand tools required
Ability to operate a crane truck and trailer preferred
Knowledge of all oilfield service and rental equipment utilized by OSES
Demonstrated ability to diagnose increasingly complex business or technical problems and recommend solutions
Demonstrated ability in successfully leading and supervising people and projects
Ability to maintain composure when faced with conflict and ability to quickly and effectively adjust as team role changes
Effective problem solving, analytical, and decision making skills
Able to effectively manage time and prioritize projects in order to meet established deadlines
High School Diploma or General Education Degree (GED) required; advanced degree preferred
Five (5) to ten (10) years’ experience in field operations on relevant product lines offered by OSES preferred
Must have knowledge of common best practices for the oil and gas industry
Must maintain a safe driving record as prescribed by company policy
Must successfully pass pre- and post-employment drug and alcohol tests per company policy

Field Service Manager Resume Examples & Samples

Manages field service delivery for assigned site or sites
Direct and monitors all activities of the Field Service staff. Selects, supervises, evaluates and trains Field Service personnel. Notifies manager of potential personnel issues and assists in managing these personnel issues, which include employee relations, corrective actions, terminations, etc
Evaluate and validate Service staff to insure maximum coverage, effective, productive use of time and resources for all employees. Evaluates field performance to verify compliance with procedures and standards
Coordinates and tracks daily activities, such as service calls, supply calls, preventative maintenance calls, retailer complaints, coverage needs and terminal availability to insure uninterrupted workflow
Review and provide feedback on monthly Scorecard site activity specific to field service metric and set service level agreements
Monitors terminal failures and interfaces with Field Engineering regarding solutions and improvements
Assists Field Engineering in documenting depot staffing, equipment, procedures, and terminal performance for expansions and proposals
Responsible for achieving high levels of field service satisfaction with retailers, vendors, state business officials and State Lottery Officers. This is accomplished through scheduled visits to customers, establishment of productive working relationships with customers, resolution of outstanding issues and providing high service levels to the site
Monitors daily use of fleet vehicles and monthly vehicle inspections. Monitors monthly miles per gallon and average cents per mile to determine vehicle performance and provide monthly reports as needed to corporate offices
Prepares budget and/or participates in budgeting process. Builds a business case to support funding needed to meet the department’s goals
Interfaces with vendors as needed. Negotiates as needed to improve service and lower costs. Demonstrates the appropriate communication techniques to build strong relationships, such as listening, asking clarifying questions and responding in professional and confident manner
Effective planning and organizational skills
Strong customer relations management/customer service skills
Excellent coaching, training, mentoring, performance management skills
Able to inspire and motivate others
Strong relationship building/interpersonal skills
Strong financial skills and knowledge
Sound business analysis skills
Able to lead and effectively support change
Demonstrates a strong sense of urgency and makes sound business judgments
Able to effectively implement and manage projects
Proven ability to achieve desired results
Intermediate level understanding of employee relations / legal requirements
Strong knowledge of financial solutions, budgeting, metrics reporting and analysis
Knowledge of performance of multiple site audits, gap analysis

Field Service Manager Resume Examples & Samples

Familiar with customer segmentation concepts and knowledge of sales processes and Key Account Management principles
Highly developed customer support/sales support & communication skills
Meticulous in every aspect
Results orientated with strong desire to deliver & achieve
Team player & skilled in planning & co-ordination of tasks in a fast paced environment
Organized with the ability to multi task and lead simple cross functional sales support projects

Field Service Manager Resume Examples & Samples

Qualification in Engineering
Experience of working within in MedTech Industry
Experience of managing and leading teams of over 20 staff
Experience in Customer Services environment
Experience in leading a team of technically skilled individuals
Technical expertise of problem solving

Field Service Manager Resume Examples & Samples

Service Cross Functional Knowledge - Basic understanding of the service processes, both retail and service support. Experience with the tools of service such as diagnostic procedures, technical support, and reliability improvement. User should have experience in field investigation of product failure. User should understand diagnostic procedures and how our product is serviced in the field
Communication - Written and Verbal - Is able to effectively and clearly communicate in both written and verbal means
Analyze Issues - Understanding of how to analyze issues. Demonstrates use of analysis skills to learn and analyze information in a timely way. Applies accurate logic in solving problems
Manage Execution - Solid understanding of how to manage execution. Manages the performance of self and others through the use of structured tools. Delegates effectively and regularly with solid support and follow through. Uses defined processes to manage execution
Claims Management System - Awareness of the Claims Management Systems. Also has some knowledge of Cummins products and their respective warranty coverage's. Familiarization with the Warranty Administration Manual, campaigns, Temporary Repair Practices, and warranty alerts
Trade school degree and/or significant work experience is required
Bachelor of Science (or equivalent degree) is preferred
Minimum 3yrs Supervisory experience required
Prior experience as a Service Advisor, Technician or related role is highly preferred

Field Service Manager Resume Examples & Samples

20% 1. Direct management responsibility of a defined service district as defined by a geographic area staffed by from eight (8) to twelve (12) Field Service Engineers (FSE)
20% 2. Daily activities include oversight of field operations between Schneider Electric and our customers to ensure efficient and effective implementation of the operational expectation of Schneider Electric and our customers. The Field Manager will be expected to spend 60% of the time in the field working with customers and FSEs
10% 3. Supervise project management activities for all large projects in the assigned area for both technical and commercial aspects. Ensure efficient and regular communications between the field and factory teams including factory project management and Sales Administration. Tight coordination is required
10% 4. The Field Manager shall mentor, manage and develop the FSEs in their charge to maximize Schneider Electric’s business opportunities and the career opportunities of the FSEs. Ensure that each FSE is complying with all administration processes such as reporting in payroll time keeping, field service reporting, ect
5% 5. Drive the Service KPIs as defined by management to maximize Service goals. Use the KPIs to identify weaknesses in the Service delivery and make needed corrections
5% 6. Act as the primary Service contact for Schneider Electric’s Strategic and Key Account customers within the Field Manager’s assigned area. Actively develop open business relationships with each of these customers with regular communications and visits
5% 7. Oversee the FSE RFQ process and ensure optimal FSE participation
5% 8. Coordinate all FSE training plans with the RSD and corporate Training Department
5% 9. Ensure that site survey visits are performed prior to start up activities for all Power Systems Strategic and Key Account customers
5% 10. Coordinate with Sales and the factory the review of all RFQ and bid specification for required Service support for all Power Systems bids for sites in the Field Manager’s area. Ensure all aspects of the field activities are understood and properly quoted
5% 11. Coordinate with Parts Logistics management efforts to optimize local parts depots, delivery of parts to customer sites and the efficient RMA of used and unused parts
5% Other duties may be assigned. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job

Americas, Field Service Manager Resume Examples & Samples

Provides overall leadership and management responsibility for the Americas Field Service organization, consisting of field service staff located remotely across the Americas region
Plan and maintain department standard work and budget
Continually staffs and provides training and development for each Field Service Engineer on his/her team to ensure high quality personnel are maintained within the organization
Establish operational and service products that are consistent with the overall EPM service strategy
Establishes and implements short- and long-term plans to grow the field service business in the areas of contracts, training, and T&M
Drives successful implementation and maintenance of a 24x7 emergency services model
Serves as the primary liaison to Engineering and Product Management on product serviceability issues and recommendations related to field activity
Drives positive relationship with Sales counterparts to deliver an exceptional level of customer satisfaction and service growth
Performs routine travel to customers and with Field Service and Sales personnel to drive continuous improvements and create new growth opportunities
Ensures that field service best practices are leveraged throughout the organization
Collaborate with Service Product Line Manager to formulate field service offerings to help drive bookings and revenue growth for service
30 – 40% travel
Bachelor degree (preferred) in business, a physical science, engineering or related discipline or equivalent experience in engineered products, including instrumentation or process equipment
Minimum 3 years managing a remote staff
Experience managing remotely located field service organization
Ability and willingness to travel (30%-40%)
Strong leadership and decision making skills
Strong inter-personal, self-motivational, and negotiation skills
Ability to work under tough environmental conditions along side Field Service Engineers (high stack climbs, cold weather, medium to heavy lifting)
Excellent customer communication skills, working across all levels, functions and regions
Good negotiating and project management skills preferred

Field Service Manager Resume Examples & Samples

Provide oversight of personnel, mats, matting components and equipment at the work sites on a daily basis and vendor yards as necessary
Provide leadership/technical knowledge to NMIS employees and/or vendors and assist them in the performance of their job tasks
Perform required daily documentation to record job activity, tracking of mats and components, damage assessments and other reports as needed. Forward documentation timely to appropriate departments
Complete all necessary safety documentation and record keeping and ensure adherence to JSA’s
Serve as a model for employees and other personnel on maintaining a work environment that is free from harassment and discrimination, escalating any potential issues to upper management
Ensure the maintenance and proper treatment of capital equipment (including mats and matting components)
Direct contact with Customer Representatives to ensure the matting system, personnel and/or mat laying vendor, billing, and all other aspects of Customer Service are handled to the satisfaction of the Customer
Continuously maintain and develop customer relations to increase penetration with existing customer and foster new business
Perform visits to non-customer sites in region to gather field intelligence and to promote the use of the DuraBase matting system
Monitor and identify areas for improvement in safety, quality, cost, customer service, and employee relations in operations
Ensure the integrity of Newpark and protect its employee’s, proprietary information and assets
Driving a company vehicle, possibly for long periods of time, in a safe manner
Assist Site Manager for going to job showings and working up proposals
Operate equipment as required

Field Service Manager Resume Examples & Samples

Provides appropriate service engineering resources required for equipment installation, maintenance, upgrade, & repairs of equipment at customer sites
Obtains service engineering resources based on customer requirements for comprehensive system support, including systems in escalation and under installation. Includes monitoring and planning using headcount modeling tools
Manages personnel schedules to ensure adequate resource for customer satisfaction: vacation/sick time, training, factory support labor, and new systems or upgrades. Includes monitoring and reporting of FSE utilization
Manages employee development including schools, evaluations, counseling, safety and procedures; provides technical support training to the local field service and technical support personnel so as to build stand-alone competencies
Frequently interacts with subordinate supervisors, customers and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company. May also interact with senior management or executive levels on matters concerning assigned geographic and/or functional area(s), divisions, and/or customers
Plans and manages comprehensive budgets for assigned areas. Includes above and below the line expenses and coordinating with cross-functional areas to ensure adherence and align with company objectives
Executes inventory management control and forecasting in coordination with regional and corporate logistics
Ensures availability and safe operation of tools or equipment for installation and maintenance of systems at customer sites. Includes purchasing of administrative tools, e.g., computers, pagers, etc
Ensures that customers are setup to utilize appropriate technical publication materials
Engages and maintains customer relationships including proactive interface with customer management to identify potential areas of improvement and drive resolution consistent with company policies and procedures
Reviews short and long term service strategies with the Customer and confirms plans
Ensures and maintains cross-functional interface with Account Management, Logistics, Technical Support, and other regional and corporate functions, as required
Regularly monitors and manages escalations, including escalation to Service Director for critical issues/hurdles on long downs
Completes weekly reports, as necessary, to meet corporate and customer requirements
Conducts staff meetings with Site Coordinator(s) and FSE's to discuss metrics and ensure alignment on Cymer strategies
Reviews information about company with FSE's, e.g., Business status, new products, etc
Establishes and monitors FSE training plans, FSE certification tracking, and training strategies in conjunction with corporate training department
Manages employee development including schools, evaluations, counseling, safety and procedures
Manages all FCO implementation in the field
Manages laser performance monitoring and reporting utilizing necessary tools and established measures
Manages projects implementation
Completes SAFE Program including incident reporting, safety training execution, and safety FCO implementation
Ensures safe working environments and procedures for FSE's during daily work activities
Ensures FSE utilization of and regularly reviews corporate CRM tool (Siebel) for trends, content accuracy, and FSE adherence
Approves and/or Updates Failure Analysis reports
Assists FSE's with obtaining information from Cymer San Diego (payroll, HR, IT, etc.)
Performs a variety of duties to support budget and staff oversight to include (but not limited to) reviewing and approving personal requisitions, preparing Personnel Action Requests, and managing the performance review process for assigned staff
Provides guidance to subordinates within the latitude of established company policies. Recommends changes to policies and establishes procedures that affect immediate organization(s)
Ability to translate, statistically analyze data, and effectively report problems through written and/or graphical formats
Excellent customer service skills, with an advanced understanding of customer relationship building
In depth knowledge of MS Word, Excel, PowerPoint, and Lotus Notes
Solid experience managing field service engineers and ensuring high quality service to assigned customer(s) through assigned staff
High level knowledge of operations processes pertaining to semiconductor equipment installation and support, i.e, stepping and or scanning "Photo Lithography Imaging" systems, DUV metrology systems, DUV excimer lasers, or specific DUV Beam Delivery Systems
Ability to analyze system performance related to sophisticated data analysis, system troubleshooting, and technical problem solving skills
Persuasion skills to influence and change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship(s)
Expert level of technical knowledge of electronics and optics/lasers. Proven success applying advanced knowledge of installation, maintenance/repair, and trouble-shooting at both the module and system level
Ability to facilitate resolution of technical challenges
Business acumen to understand the business implications of decision; orientation to profitability, knowledge of market and competition; alignment of strategic and operational goals
Strong computer skills, expert knowledge of MicroSoft Office Suite and other database software used in manufacturing environments such as LabView, Internet Protocol, Visual Basic
For regions - oral and written English language skills required
BSEE or BSME with a minimum of eight (8) years experience in service operations management, preferably in a semiconductor equipment discipline
Extensive applied technical support/field service experience in semiconductor photolithography/semiconductor fab environment is highly desired, including experience in DUV optical imaging systems support in a clean room environment, or equivalent experience in diagnosing, troubleshooting, and/or customer service on electronic systems
Experience performing multiple on-site installations and background as a lead on a Beta product release
While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch
The employee is occasionally required to move around the campus
The employee may occasionally lift and/or move up to 50 pounds
May require travel dependent on business needs
Can work under deadlines
The environment generally is moderate in temperature and noise level
Must be able to read and interpret data, information, and documents
Can observe and respond to people and situations and interact with others encountered in the course of work
Can learn and apply new information or skills
Ability to travel via air and auto approximately 20% of the time. However, work demands may require periods up to 100% travel for several weeks, depending on situational circumstance
Work includes on site technical support involving heavy lifting of equipment & modules
Generally a routine business week, Monday - Friday, days, but schedule may vary considerably to include evenings and weekends as well as long hours based on business needs
May be assigned an "on call" type work schedule and may be required to respond to customers with little or not advance notice

Country Field Service Manager Resume Examples & Samples

Very good understanding of GSM, WCDMA, LTE radio network topology and understanding of 5G and Liquid Radio
Verse in Health and Safety as well as Quality requirements during the deployment of the network
A strong leadership skill with ability to manage and lead the team consisting of internal, contractors, and subcontractors covering team motivation, performance evaluation, and process adherence
A solid change agent to introduce new and disruptive service delivery models
A driver to achieve the customer acceptance, the network rollout targets, as well as ensuring the Nokia KPIs are achieved
Min experience of 10 years of which the last 5 years must be in the project management and leadership role in a radio network deployment project
Have a strong track record for driving process adherence, site quality, health and safety by all project team members
Has (and must provide) a valid current reference of either the project owner or customer which can be contacted as part of the shortlisting process
Highly experienced in managing and tracking against the baseline of the scope, schedule and cost with proper governance around change and claim management, risk management, documentation and reporting for the project
Problem solving skills is highly crucial with ability to provide alternative solutions when facing to the continuous evolution of the project
Excellent dimensioning, planning and forecasting skills to be able to plan, forecast and execute the rollout of the radio network equipment
Able to manage and drive the subcontractors to safely achieve the required deployment of the radio equipment within the set cost and time as well as meeting the Nokia quality standards
Enhance or develop the competence of the resources with advance identification of the needed competence development area that are needed
Able to drive the resources to deliver high quality workmanship, self evaluations, quality audits as well as be able to propose improvement programs
Excellent understanding of Health and Safety requirements of the country in a radio network implementation project (working at heights, Personal Protective Equipment(PPE), Electrical Hazards, Road Safety)

Field Service Manager Resume Examples & Samples

In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions
Manages a shift and/or segment of guarding operations at multiple sites, including supervision of subordinate officers and supervisory staff; ensures that personnel deliver high quality service
Ensures that service expectations are being met through regular contact with clients; evaluates service quality, inspects posts and initiates corrective action in a timely manner as necessary
Meets with line management and/or client representatives for status updates and to address any actual or potential problems; provides support during client start-ups; provides input to security planning, assessments and surveys; reviews post orders and communicates requirements and changes to affected personnel
Participates in and coordinates with line management regarding the orientation, training, development and retention of high caliber staff; ensures that each staff member is treated with dignity and respect; coaches employees and carries out disciplinary actions, as necessary
Maintains and submits payroll records and other employee and business information; reviews client and company reports for accuracy and timeliness
Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures
Communicates and coordinates with line management regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services; makes scheduling and staffing adjustments as needed to meet client requirements while controlling labor costs; reviews reports to ensure that commitments have been met and client directions have been followed
Provides input to company initiatives; promptly assists line management in the resolution of legal, financial, human resources, and administrative issues
Performs tasks and duties of a similar nature and scope as required for assigned office
Understanding of security operations
Knowledge of supervisory practices
Planning, organizing and leadership skills
Strong customer service and service delivery orientation
Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures
Ability to take initiative and achieve results
Maintaining composure in dealing with authorities, clients, staff and the public, occasionally under conditions of urgency and in pressure situations
Required ability to handle multiple tasks concurrently
Regular use of vehicle required in the performance of duties
Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds
Close vision, distance vision, and ability to adjust focus
Responding on an on-call basis to emergencies and incidents at all hours

Field Service Manager Resume Examples & Samples

Ensure all vendors meet ViaSat’s contract requirements and other stated expectations around quality of install, service, timeliness of appointments, and cost effectiveness
Develop and integrate resulting reports into vendor daily operating routine and company cultures and ensure effective data driven improvements with all vendors
Evaluate the ongoing effectiveness of existing and potential new vendors, developing and implementing strategies for improved results by selecting vendors, changing vendors if required, and managing the most effective vendor for each responsibility segment
Ensure correct vendor billing and payment
As indicated, research and implement new sources of external fulfillment
Provide ongoing operational reporting and cost analysis to executive team
Ensure vendors’ operational support staff and installers receive thorough training on all processes and systems
Oversee the quality program responsible for vendor installation audits, while providing reporting and feedback regarding quality of install to Executive Leadership
Manage and evaluate employees according to their accomplishments and provide constructive, documented feedback through corporate performance processes
Source and manage all outsourced training contracts and contractual SLAs
Provide program analysis in order to accelerate continuous refinement and improvement of business metrics
Effectively negotiate and influence vendor behavior in order to achieve desired SLAs
Ability to develop and execute budgets and other internal planning documents
Knowledge, understanding and experience in consumer home installation process
Ability to develop appropriate metrics and resulting reports to drive effective and timely improvements
Effective and collaborative problem-solving style, working both with internal as well as external teams
Bachelor’s degree in a related field, or equivalent in work experience
Minimum 10 years experience in a Field Operations role
Satellite, Cable, or ISP industry experience
Minimum 3 years previous Field Operations management experience and/or vendor management experience
Rural Field Operations experience preferred
Ability to travel as required, at times extensively

Field Service Manager Resume Examples & Samples

Recruit and hire top talent, ensuring new-hire paperwork is filled out accurately and submitted by specified deadlines
Train new and existing Professionals on proper customer engagement techniques
Improve performance of existing Professionals with regard to measure KPI’s
Demonstrate new products and services to Professionals, and obtain any needed clarifications prior to product/service launches
Communicate current installation and service policies, procedures, and techniques
Manage team performance to meet or exceed operational and financial objectives
Support and develop Professionals through continued training, coaching, and motivation
Conduct monthly team meetings in which Professionals receive training, share concerns, and set team and individual goals
Manage employee time tracking and time-off requests
Review customer surveys and coach Professionals where necessary while also directly addressing customer concerns
Ensure Vivint retains customers by maintaining a high level of quality and timely installation/service
Collaborate closely with scheduling teams and other groups to minimize customer appointment rescheduling
As needed, cover high-priority customer appointments where no Professionals are available to complete the appointment
Ensure customer paperwork, including work orders, customer contracts, etc. are completed accurately and timely
Coordinate closely with direct-to-home and direct-to-business sales and installation teams to ensure a seamless customer experience
Work independently while also understanding the need for communicating and coordinating work efforts with leaders and other employees in the organization timely, proactive communication
Provide regular updates on team performance and special projects to regional and corporate management
Ensure team has necessary level of Vivint products and equipment and that all products are managed according to policy
Ensure Professionals work safely and responsibly to avoid injuries, damage to property, and loss of materials and equipment
Set the ideal example of professional appearance and conduct for all direct reports

Field Service Manager Resume Examples & Samples

Provide assistance to Dealers, customers, outside service centers and factory delivery to insure timely problem resolution and validation and to promote relationship recovery
Troubleshoot and resolve technical problems; ensure compliance to all appropriate level of specifications
Review and process post warranty policy allowance claims assigned by following the Post Warranty Policy guidelines
Assist other FSE’s when required
Stay abreast of new Blue Bird products as needed to provide proper trouble shooting/problem solving recommendations
Assist with field campaign instructions, trouble shooting guidelines and manuals
Provide assistance to evaluate and improve our technical support, problem management/resolution process
Ability to organize and present ideas concisely and clearly are required
Ability to manage multiple projects simultaneously and to meet target dates with appropriately responding to changing priorities at times is required
Good team and interpersonal skills required

Field Service Manager Resume Examples & Samples

5 years of in-vehicle 12-24 volt installation experience (GPS, auto alarms, car stereos, auto cell phones etc..) is required
3 years’ Experience with Heavy Equipment (CE)
MSHA Certification is a plus
Strong problem solving skills and a willingness to delve deeply into complex issues
Ability to focus and prioritize
Skilled in use of computer software application programs including Word, Excel, Outlook, Acrobat, and Salesforce.com
Ability to collaborate with cross-functional departments
Ability to work productively with minimal direct supervision as a remote employee
Up to 50% overnight travel in support of installation and service projects
Ability to develop strong working relationships with customers, co-workers and 3RD party installation partners

Field Service Manager Victoria Resume Examples & Samples

Responsible for end results of the area; contributes to planning and policy within area of expertise
Integrates subject matter and industry expertise within a defined area
Contributes to standards around which others will operate
Addresses issues escalated from the territories including, scheduling, assigning overtime and BU involvement in service issues
Provides day to day operational leadership and support to multiple territories (Sub-area)
Contributes to business strategy for the sub-area
Eight or more years of services delivery or operations support experience
Five years of supervisory experience managing field/site teams
Excellent customer relations and stakeholder relations skills
Ability to manage expectations and escalations well organized manner

Rcsm-field Service Manager Resume Examples & Samples

High School diploma, GED certification or equivalent experience
5 years progressive experience in field service, customer service or related areas
Must be able to demonstrate excellent troubleshooting and problem solving skills
Expert knowledge of one or more industry or advanced specialty areas
SECRET Clearance

Field Service Manager, Americas, Maritime Resume Examples & Samples

Manage and support the internal and external service capacity and capability for the region
Effectively manage the Field Service teams in Americas, so they deliver exceptional levels of productivity and efficiency, utilising key people management skills in motivation, knowledge and support
Identify and establish relationships with service partners in Americas to expand the reach of the service network in key ports
Monitor and ensure we utilize the service partner network and develop them to perform according to Inmarsat expectations on quality and efficiency
Ensure capacity and capabilities are available for Service Delivery and Field Service to be able to deliver targets for installations, upgrades and annual service in Americas
Plan and execute service visits based on input from Support and FSS as efficiently as possible and with quality that sets the industry standard
Work closely with the other departments in Americas to make sure that we create a good customer experience
Work closely with the other regions to share knowledge, align processes globally and support global projects
Be updated on the introduction of new Inmarsat products and take a proactive role to ensure these can be managed well within Field Service in Americas
Ensure your teams are fully trained and have the appropriate tools to effectively do their job
Escalate customer feedback to the rest of Inmarsat, as appropriate
Cooperate with the other regional Field Service managers to define and put in place systems and processes to manage spare parts in locations outside our 3 global distribution centers
Bachelor Degree in Engineering, Diploma in Electronics or equivalent
Former managerial experience preferably within a maritime environment
Formal management training and experience
Proven track record and tenue of effective people management
Proven track record and tenue of relevant working experience
Experience or interest within technical VSAT operations
Experience of Field Service operations

Field Service Manager Resume Examples & Samples

Overall responsibility for the field service technical team
Recruit, develop, and retain team members
Create and expand relationships with new and existing customers
Coordinate with sales team to execute customer strategies
Take a system view of all current and upcoming projects in the sub-region, build the overall project plan, ensuring the right resources (people and equipment) are available and in position at the right times
Serve as a technical escalation point for complex applications issues
Ensure team members have the required skills and training necessary to staff local jobs
Work with Regional Manager to develop a strategy in regards to personnel and equipment needs
Responsible for operational financial performance, both top-line revenue and project profitability
Develop strong relationships external customers and vendors and internal personnel
Manage and monitor technician’s holidays, rest days and unavailability and their impact on projects
Five+ years of experience in field service or manufacturing operations
Bachelor’s degree in Engineering, Operations, Logistics, or a related field ispreferred
Prior experience coaching, training, and/or mentoring others
Ability to manage multiple projects, deadlines, and priorities
Proven experience in customer focus and relationship-building
Previous experience in building a team is preferred
Hands-on experience in bolting and/or machining preferred

Field Service Manager Resume Examples & Samples

Demonstrable operational field service experience and leadership of field service teams
Customer Service – experience in customer focused business&#8217
High level of communication skills both verbal and written
Excellent team leadership abilities and People Management experience
Strong team player capable of building and motivating teams
Fluent in Dutch and English - French would be an advantage
Technically sound and with a practical ability to learn and train others on new technologies
Creative and innovative in approach to problem solving
Ability to build strong working relationships with people at all levels

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