Regional Manager Retail Resume Samples

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A Stroman

Antwan

Stroman

75821 Kathryn Dale

Houston

+1 (555) 988 0386

75821 Kathryn Dale

Houston

Phone

p +1 (555) 988 0386

Experience Experience

Phoenix, AZ

Retail Regional Manager

Phoenix, AZ

Gerhold-Cronin

Phoenix, AZ

Retail Regional Manager

Drives branch sales and performance and provides strategic direction focused on the continued growth and development of assigned branches within the region
Coach and Develop to Drive Results: Assist colleagues in achieving their developmental goals and career aspirations
Manages, develops and leads branch management teams; approves incentives, expense reports, and other personnel and compensation matters
Provides senior level guidance and support to the branches regarding customer concerns, operational questions, risk management, and human resource issues
Work is performed in a typical office environment and retail store environment. In retail store there may exposure to noise, dust, fumes, or temperature shifts
Recruit, onboard, coach, mentor, and train Retail Business Development Managers (RBDM) to ensure results are achieved
Conduct interviews, and makes placement decisions for Security Directors/Account Managers

Phoenix, AZ

Retail Banking Regional Manager

Phoenix, AZ

Corwin, Hackett and Ryan

Phoenix, AZ

Retail Banking Regional Manager

Strategize with managers or Regional Managers to expand and retain new and existing customer relationships
Oversee performance management process and approve compensation recommendations
Oversee operations, including hiring, system access levels, leadership development and facility issues
Establish and enhance the bank's presence in the local community while also promoting consistent involvement at the charter level
Ensure adherence to all security procedures established to maintain safety for employees and customers
Participate in networking events and initiate outbound calling efforts
Serves in a senior management capacity

present

San Francisco, CA

Regional Retail Aftersales Manager

San Francisco, CA

Koelpin, Tillman and Schuppe

present

San Francisco, CA

Regional Retail Aftersales Manager

present

Communication & Prioritization
Prioritize retailer parts and service related issues for possible Zone Director and DPSM corrective action
Provide consistent communication to DPSM, Field Service Engineer (FSE) and retailers on SOA, regional and zone after-sales initiatives to ensure prioritization and synergy
Parts & Service Marketing
Communicate national and regional incentive programs and sales challenges to retailers and provide tracking for consistent follow up by DPSMs
Ensure that the DPSMs and retailers effectively utilize the Subaru Ad Fund
Develops strategic direction with CCAMs to maximize Care Connect capabilities, enhance fixed operations marketing, and ensure market drivers and on-line service appointment schedulers are being utilized. Measure and track the ROI of these programs

Education Education

Bachelor’s Degree in Banking

Rowan University

Bachelor’s Degree in Banking

Skills Skills

Prioritizes and allocates maximum possible time to effectively completing store visits and using the visits to develop and follow up on practical and achievable action plans
Manages an effective, efficient and stable retail environment across his/her stores, ensuring all corporate programs, policies, procedures, initiatives and strategies are consistently implemented
Oversees the property portfolio, keeps updated on new real estate development within his/her geographical area and works with the corporate Retail Operations team to seize real estate opportunities
Technical proficiency with MS applications (Outlook, Excel, Word, PowerPoint) and other computer software (Internet, POS Systems, etc)
Leads the recruitment, on boarding, training and development efforts in his/her stores, actively manages the succession planning process and ensures all HR policies and procedures are adhered to
Creates a high performance culture in all his/her stores by setting clear expectations and targets, analyzing stores‘ performance, holding Store Managers accountable and giving appropriate and prompt feedback
Ability to read and communicate effectively in English
Well developed ability to read, write, comprehend, and speak (conversational) English
Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance
Partners with HR in addressing employee relations issues as both a management coach and employee advocate. Manages basic employee complaint resolution and applies effective mediation and problem-resolution with a solid understanding of company policy and practice. Participates in high level or sensitive employee relations matters, such as terminations and investigations

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Retail Regional Manager Resume Examples & Samples

Coaching Store Managers to allocate all resources within their stores to provide customers with a leading shopping experience
Leading and inspiring store teams to meet or exceed commercial goals and build Brand equity, both during store visits and remotely
Takes ownership of his/her stores‘ performance, effectively allocating resources and refining processes to drive overall profitability in a variety of situations and market conditions
Understands the behavior and patterns of his/her stores‘ customer base, draws conclusions from this and coaches Store Managers to meet or exceed customer expectations
Positively communicates and demonstrates the Brand Values and Attitude
Creates and implements strategic plans to deliver seasonal Brand and product training to his/her stores and ensures
Prioritizes and allocates maximum possible time to effectively completing store visits and using the visits to develop and follow up on practical and achievable action plans
Manages an effective, efficient and stable retail environment across his/her stores, ensuring all corporate programs, policies, procedures, initiatives and strategies are consistently implemented
Leads the recruitment, on boarding, training and development efforts in his/her stores, actively manages the succession planning process and ensures all HR policies and procedures are adhered to
Creates a high performance culture in all his/her stores by setting clear expectations and targets, analyzing stores‘ performance, holding Store Managers accountable and giving appropriate and prompt feedback
Coaches, motivates and inspires Store Managers to accomplish store goals and maximize their individual performance, both face-to-face and remotely
Actively collaborates and shares best practices to drive Global Retail performance
Partners with HR in addressing employee relations issues as both a management coach and employee advocate. Manages basic employee complaint resolution and applies effective mediation and problem-resolution with a solid understanding of company policy and practice. Participates in high level or sensitive employee relations matters, such as terminations and investigations
Must possess strong retail business acumen (operational and fiscal)
Must have strong management skills, interpersonal, communication skills and ability to interface at all levels of the organization
Must possess strong leadership and coaching skills, and the ability to capitalize on and apply these skills, resulting in the growth and development of employees at all levels of the organization
Ability to think strategically, define business opportunities and problems, collect, interpret and analyze abstract and concrete information, and create strategic, value-add solutions
Must be familiar with the retail industry and trends in the market place
Ability to create, plan and deliver presentations to small and large groups
Ability to understand complex business issues and use critical thinking and creative ways to solve problems
Ability to read, analyze and interpret complex documents
Ability to objectively coach employees and management through complex, difficult, and emotional issues
Ability to make recommendations that effectively resolve problems by using judgment that is consistent with standards, practices, policies, and procedures
Must possess strong analytical skills to assess data, facts, and figures used to develop strategies designed to improve the business and see hidden problems
Possess a broad knowledge and perspective of retail business in order to influence key decision makers and create competitive breakthrough strategies and plans
Ability to travel 50% of the time and in some cases with limited notice
Ability to read and communicate effectively in English
Technical proficiency with MS applications (Outlook, Excel, Word, PowerPoint) and other computer software (Internet, POS Systems, etc)
Ability to work for long periods of time, typically 10-12 hours per day, during peak sales periods which include, but are not limited to, Thanksgiving, Christmas, Easter, Mother's Day, Father's Day, and Back-to-School
Bachelor's degree from a four-year college or university or a minimum 18 months work experience in a sports/fashion customer- and commercial- focused retail environment with a minimum of 12 months of Multi-Store Management responsibility

Retail Regional Manager Resume Examples & Samples

Previous clothing retail store management experience of 3 or more years with proven results
Bachelor Degree preferred but not required
Must possess a strong ability to hire, develop, communicate, train and motivate

Regional Retail Senior Manager Resume Examples & Samples

Bachelor’s Degree in Business or equivalent discipline
Portuguese and English – Full fluency. Spanish will be a plus
Strong leadership, management, communication skills and results oriented
Related Sales and Field experience
Must be attentive to detail, creative, able to shift quickly & be tactical
Strong analytical and negotiation skills
High Financial Awareness
Market and customer focus
Strategic thinking and planning

Retail Regional Manager Resume Examples & Samples

Provides senior level guidance and support to the branches regarding customer concerns, operational questions, risk management, and human resource issues
Manages, develops and leads branch management teams; approves incentives, expense reports, and other personnel and compensation matters
Drives branch sales and performance and provides strategic direction focused on the continued growth and development of assigned branches within the region
Reinforces the bank’s mission, vision and values by serving as a culture agent, motivating employees to achieve higher standards and promoting a commitment to excellence in service, sales, knowledge/learning, and technology-driven products and processes
Conducts regular update and strategy meetings with direct reports, peer management and leadership teams
Tracks and reviews daily region performance levels; compiles summary reports and communicates standings; develops and directs action plans for improvement areas
Conducts frequent branch visits to ensure adherence to bank policies, consistency in sales and marketing efforts, successful implementation of new products and services, and to develop and maintain strong professional relationships with branch employees and host retail partners
Promotes community development and serves in the communities serviced by the region
Solid technology skills, including intermediate proficiency with Microsoft office (Outlook, Word, Excel, SharePoint, Power Point) and banking software applications
Excellent presentation and communication skills, both written and verbal
Excellent organizational and time management skills with proven ability to prioritize and manage workload and to instill a sense of urgency in others as necessary to meet deadlines and goals
Excellent customer service, relationship management, and business development skills
Sound knowledge of marketing, sales, financial, managerial and leadership principles with broad knowledge of banking operation practices, policies, products and applicable regulations
Excellent problem solving, decision making, critical and strategic thinking skills, as well as strong attention to detail and concern for data accuracy
Ability to analyze trends, processes and procedures and develop innovated and effective solutions for improved performance
Strong overall business acumen with an ability to understand the direction, priorities, and goals of the organization
Strong leadership and interpersonal skills; presents a positive and professional image, effectively collaborates with diverse teams, and is successful at achieving results through the effort of others
Flexibility to engage in overnight and regional travel up to 75% of the time
4-6 years progressive branch operations or sales management experience in the financial services or banking industry
3-5 years of management or supervisory experience

Regional Retail Account Manager Resume Examples & Samples

Developing and managing regional omni channel retail accounts
Evaluating, planning, and executing retail promotion / merchandise sell-through programs and strategies
Developing and managing regional omni channel retail relationships
Delivering retailer training regionally and sharing improvement opportunities back to the global team
Providing regional support and being point of contact for retailers in implementing campaigns, promotion, and merchandising activities including POP management TML Rep and digital support: When regionally relevant; training, POP and relationship
Developing and executing impactful RDF and retail related ADF sell-through programs with measureable results
Understanding and communicating the value of Gore products through impactful educational clinics
Supporting and growing the value of Enterprise brands
Gaining and using Retail/Wholesale/Consumer insights through the value chain
Applying market knowledge throughout the value chain
Influencing the digital formats of key retailer's (TML’s as appropriate) using Gore’s digital assets
Providing insight and being additive to category strategies in support of key TML initiatives
Consistent use of CRM tools
Collecting and sharing market intel
Minimum of 3 years of e-tail Marketing experience, which includes Account Planning, Relationship Management, and e-tail strategy and management
Experience in Strategic Key Account Management
Demonstrated success in implementation and management of Retail Marketing strategy
Good influencing skills
Ability to navigate between and across businesses and functions
Demonstrated good judgment and business acumen
Profound knowledge of retail marketing principles and practices including understanding of financial retail metrics
Good organizational and strong negotiation skills with an independent working style
Excellent team player and strong networker
Good strategic thinking capabilities
Ability to work with multi-channel Retailers or omni-channel Brands
Degree in business or marketing
Currently resides in the Colorado/Utah region

Regional Retail Digital Manager Resume Examples & Samples

Bachelor Degree
3+ Years Marketing and/or Sales Experience
1+ Years of Digital Marketing Experience
Bachelor Degree in Business (Marketing, Management, Economics, Finance, etc.)

Regional Retail SW Product Manager Resume Examples & Samples

Responsible for the development and realization of NCR’s Food Drug & Mass Merchandising (FDMM) POS solutions in the North America (NAMER) region
Accountable for the program solutions including software and services deliverables
Accountable for P&L for the respective solutions, ownership of customer satisfaction for the NAMER FDMM segment, and development of solution go-to-market strategy in conjunction with stated NCR corporate and Retail Division strategies
Key activities include the development of solution requirements, value propositions, pricing strategy, solution roadmaps, and competitive analysis
Work closely with other solution managers to ensure all other aspects of the portfolio (such as Loyalty, electronic payments, eCommerce, etc.) are properly aligned
Role requires cross functional team leadership as part of Product Lifecycle Management, and interfacing with Sales, Marketing, Engineering, Support and PS to deliver a superior solution and drive market share growth
Ownership of product User Groups and ongoing communication with customers
Prior pre-sales experience or solution selling expertise related to retail software solutions
Deep understanding of and/or prior success leading cross-functional or collaborative environments
Travel around 25%
Previous success as a Sales Engineer, Technical Sales Consultant or Product Manager with a strong understanding of the POS ecosystem, including POS, Loyalty, payments, self-checkout, etc
Excellent presentation and value-selling skills
Ability to separate benefits from features and delineate competitive differentiators
Highly motivated and tenacious in the pursuit of delivering a superior solution
Must be a successful individual contributor and personally motivated to succeed
Retail technical experience in the fast-moving consumer goods vertical
Extensive experience in business-to-business software systems is a plus
Knowledgeable of Payment System Standards, Payment Certification Requirements and/or PCI data security requirements

Accounting Manager, Retail & Regional Resume Examples & Samples

Supervise team responsible for overhead reporting processes for Regional & Global Shared Services, Retail, and Fixed Assets
Lead the accounting process for reconciling payroll and related account reconciliations
Lead accounting for complex areas of retail, including fixed assets and lease accounting, in addition to all other operational expenditures
Lead the development of business plans for Budget & Forecasts, working closely with Senior Business managers & commercial finance contacts to ensure department budgets and forecasts are prepared completely, accurately and in line with agreed timetables
Oversee the delivery of accounting processes to ensure SAP based accounting records for overhead departments are maintained completely, accurately and in line with accounting standards and group accounting policies
Ensure all balance sheet accounting reconciliations are supported by adequate evidence to satisfy external audit queries. Provide detailed balance sheet analysis on a monthly basis for Manager/Supervisor review
Conduct and deliver monthly financial analysis of overheads to support senior stakeholders
Train and develop accounting team to meet goals and company objectives
Advise management on changes to UK GAAP, IFRS or US GAAP impacting their areas of business, interpret accounting standards and demonstrate and communicate the impact to Clarks
Responsible to meet group policy ensuring all accounting deadlines are met as well as promptly escalating issues to key stakeholders
Ad-hoc work as directed
SAP experience required
BA/BS in Accounting, Finance or related area
5-7 years of experience in accounting preferred; minimum of one year managing a team desired
Advanced PC/Microsoft skills- Advanced Excel skills
CPA preferred
Experience with building budgets and forecasts

Retail Regional Branch Manager Tier Resume Examples & Samples

Create a Service Environment: Build and promote branch identity, drive sales and promote overall ownership and accountability for improving customer service and branch success
Attracts, Develops and Retains Talent
Creates a positive Sales Environment
Remotely Manages a High Performing Region
Coaches and Develops colleagues to deliver results for customers
Multiple branch management experience required

Retail Regional Manager Resume Examples & Samples

Growth in retail sales
Growth in retail market share
Growth in overall customer base
Customer satisfaction
Employee satisfaction
Growth in store gross margin
Ability to understand and demonstrate retail essentials such as store merchandizing, promotional displays, and price label accuracy
4+ years experience in retail having achieved level of multi store leadership, in the capacity of either Area Manager, District Manager, or equivalent
Demonstrated ability to lead retail teams and display strong influencing skills
Must possess passion for customer service and demonstrate professionalism, good judgment and a strong work ethic
Ability to communicate, present, and persuade both virtually and in person and possess problem solving and decision making skills
Demonstrates organizational and planning skills, practice time management, meet deadlines and display a sense of urgency
Demonstrates initiative and take action when appropriate, continuously strive for self-improvement
Possesses good business acumen and ability to make decisions based on analytics available
Ability to lead a senior team with proven ability to develop an accountable and empowered work environment
Work is performed in a typical office environment and retail store environment. In retail store there may exposure to noise, dust, fumes, or temperature shifts
Travel to the various operations, estimated to be approximately 70-80% of time, required
High School Diploma or equivalent required. College degree or equivalent sales experience or successful retail management experience preferred

Senior Manager, Regional Retail Operations Resume Examples & Samples

Creates national strategy and plan for the deployment of retail operations initiatives (including those related to inventory, merchandising, back office and IT systems for existing, new and relocated or remodeled stores)
Clearly outlines, executes and sustains the Operational Support and Store Walk strategy for Field leaders and the Operations Team
Assists in managing the communication pipeline for the Center and Field teams to ensure effective delivery of communication and feedback
Facilitates operational meetings to ensure operations are aligned with Region and Center initiatives
Develops and helps the Retail team deliver on goals for key operational metrics including, Work Order Accuracy, Credit Adjustments, Overtime and Deposit Compliance
Partners with Center and Field leaders to develop standard processes for payment acceptance and inventory, and ensures that those processes are effectively implemented enterprise-wide
Partners with Center Retail, Cross Functional Partners and Field teams to develop the plan to stage, execute and sustain new products, processes and initiatives across the Cox Footprint
Creates the national strategy for routine Operational Store Walks
Oversees and develops the strategy for the store audit process in partnership with CEI, investigates deficiencies and works with Retail leadership to develop plan of action to remedy with a sense of urgency
Identifies and champions best practices and process improvement opportunities within the retail stores and shares them with peers across regions
Provides critical leadership to insure proper communication and workflow among the retail leaders and cross functional business partners
Maintains a safe work environment and complies with all Cox safety policies
Leads team of 6 Regional Retail Operations Managers located throughout the country

Retail Regional Manager Resume Examples & Samples

Directing multi-functional security teams while simultaneously working with mall management to achieve common goals of a safe and secure center
Conduct ongoing risk analysis’s and make direct recommendations to limit security vulnerabilities
Coordinate all aspects of executing the security program at the assigned locations
Responsible for supervising, motivating, coaching and developing their team
Conduct interviews, and makes placement decisions for Security Directors/Account Managers
First point of contact for on-site Security Directors regarding performance, operations, emergency response activities, and department needs
Four (4) year college degree or an equivalent combination of education and related security industry experience
Applicants must have prior security management experience, preferably in a shopping center environment
Prior retail security/public safety/law enforcement experience with command level experience a plus
Previous or current experience living and working in the Texas market is preferred
ASIS Board Certified Protection Professional (CPP) a big plus

Regional Manager of Retail Performance Operations Resume Examples & Samples

Collaborates with the Vice President of Sales & Operations to devise annual goals for Region licensee sales, gross margin, operating expenses and improvement initiatives. Partners with regional team on regional annual goals and improvement initiatives
Executes business plans to help drive region licensees market revenue growth, quality and profitability
Attends Markets to help introduce licensees to new products and programs
Provides business direction and guidance, based on the Licensee Operations “playbook,” involving the retail platform, standards and performance measures (e.g., SPG/Traffic, NPS) to instill operational singularity, brand consistency and operational excellence
Conducts ongoing business reviews to identify and support the licensee in acting on areas of opportunity and improvement in marketing, merchandising, product assortment, selling and sales floor productivity. Monitors licensee financial performance using financial, operations, customer service and other statistical data
Supports licensee new store openings and grand re-openings. Participates in new licensee onboarding
Participates in operational strategy meetings to devise execute best practices or performance improvement plans to address region licensee needs or correct identified issues
Ensures licensees in region remain in compliance with the TUA. Monitors and audits brand standards, including product and visual, through a rigorous protocol of field visits and licensee self-reporting to help improve and continually enhance brand equity in the licensee community
Fosters the licensee network communication process, including field reports, weekly newsletters, quarterly business strategy meetings and reporting protocols. Maintains strong relationships with the region licensees. Resolves licensee issues and concerns
Participates in quarterly Licensee Operations meetings to provide team building and support to licensees
Promotes the Ashley brand image through active involvement in community associations and events, such as the Chamber of Commerce, Kiwanis, or Rotary Club or volunteer organizations
Able to complete business immersion. Lead a deep dive into licensee’s business performance to help identify opportunities in strategy, execution, and performance, which leads to improved productivity
Ability to develop and run a project plan. Establishing scope, defining objectives and steps to obtain them
Ability to be a Teacher, Coach, & Trainer. Can show, practice, and train with impact knowledge with specific skills in Operations, Supply Chain, Distribution, and Home to Home delivery
Stays current with retail operations best practices, strategies and industry standards, including compliance with licensed business regulations
Learns the furniture retail industry as a whole to establish a strong understanding of Ashley’s products and their positioning in the marketplace, as well as the processes and procedures in how the business is operated
Five to seven years of retail sales and sales management experience in a multi-store, high volume organization required, preferably with experience in furniture retail and fulfillment-based operations employing a license or franchise model
Three to five years of experience managing direct reports with demonstrated ability to mentor and develop success factors for continued growth
Demonstrated career growth, with experience operating as a district manager or equivalent with accountability for more than five stores
Exceptional knowledge of retail and sales operations processes
Strong business acumen, with demonstrated knowledge of finance, management, marketing, merchandising, sales, and delivery distribution
Knowledge of licensed business owner or franchise law
Knowledge of process management and improvement methods and tools
Outstanding analytical and problem solving skills, with the ability to dig deep into the data and then turning that insight into action to drive results
Outstanding leadership skills, with the ability to build an inspiring culture through vision, empowerment and development
Outstanding verbal and written communication skills, with the ability to organize thoughts, communicate clearly, completely and concisely
Strong project/resource management and organizational skills, with the ability to consistently meet demanding deadlines
Strong skills in relationship management and coaching that result in the accomplishment of goals
Strong skills in agility, along with the ability to pivot easily when directions and priorities change on short notice
Strong skills in MS Office Suite or similar office software

Retail Regional Manager Outlet Resume Examples & Samples

Drive Sales revenue by ensuring KPIs are achieved and exceeded, implementing quick commercial solutions when needed, demonstrating a high reactivity in order to guarantee business growth and profitability of the outlets
Lead FO by example, aligning them on the best practices and Brand standards, representing and supporting the Levi’s Brand and values
Take a proactive approach to the business trends and needs and share commercial insight on the market with the Store director LSE, Local market RD’s and the Senior Director Outlets & Asset Recovery
Cascade appropriately the information and trainings to the team, ensuring a consistent knowledge across the markets. Deliver real life training on the shop floor
Taking Leadership on driving regular training & collaboration with DGM’s, RIG Ambassadors, DM outlet specialists, DM’s & SM’s
Ensure FO Franchisees’ compliance to Levi’s standards, as defined in the agreement
Supervise and execute the VM standards in stores & in secondary locations
Support / Lead on any AD-HOC Outlet related projects
Build an effective communication channel with key business partners at head office & in the local markets (peers, franchisees)
Proficiency with MS Office programs, particularly Excel
Ability to support, influence and interact effectively with multi-functional stakeholders at all levels in a matrix environment
Ability to understand internal and external best practices regarding tools and reporting
Strong organizational skills, self motivated and focused on meeting deadlines, and can multi-task in a fast paced environment

Retail Regional Manager Resume Examples & Samples

Diagnoses and Analyzes Data to Identify Performance Gaps
Demonstrates Excellent Written and Verbal Communication (both in one-to-one settings as well as large group presentations)
Exhibits Superb Capacity Management, Time Management, Prioritization, Delegation and Organization Skills
Displays Strong Financial Acumen, including Knowledge of Banking Industry, Products, and Regulatory Understanding
Manage bank visibility/recognition in the communities within the region
Proven ability to manage multiple franchise profit and loss objectives

SVP Retail Regional Manager Resume Examples & Samples

Responsible for the overall leadership and management of 15-18 banking offices
Guides branch managers in their efforts to achieve personal and branch sales objectives to include participation in joint sales calls and other business development opportunities with a particular focus on building commercial relationships. Ensures branches within the region maintain operational soundness and adhere to Bank policies and procedures
Through demonstrated leadership abilities, takes a lead role in project management, regional sales and service events, general management, and/or divisional initiatives
Promotes Eastern by assuming leadership roles in community organizations (i.e. Chamber of Commerce, Rotary, etc.), city/town events, local business networks, etc
Through tested techniques, directly engages the management team in sales and service coaching sessions with a goal of developing talent both for the benefit of the employee, and for the bank with regard to succession planning. Guides the branch management team in providing the same type of leadership to their direct reports
Manages customer service levels across the region to ensure that, minimally, branch staff adheres to established standards, but more importantly, that we continually strive to far exceed the standards. Handles complex customer issues as necessary and personally delivers superior customer service
Consistently applies Human Resource policy for routine aspects of management, and as performance issues arise. Prepares and delivers performance appraisals for direct reports
Bachelors degree (or equivalent experience) required; 5-7 years of management experience and proven leadership capabilities required, preferably in a retail banking environment
Basic business acumen and professionalism is a must
Strong written and verbal communication skills are critical
Must be flexible with ability to adapt to change
Ability to quickly learn all there is to know about the products and services offered by the bank
Must retain and build upon product knowledge base as a member of the division’s management team
Must have a solid understanding of the “big picture” in banking – i.e. answers to questions like: How does a bank make money? What makes a product profitable?

Retail Banking Regional Manager Resume Examples & Samples

Establish and enhance the bank's presence in the local community while also promoting consistent involvement at the charter level
Promote products and services including deposit, loan and retirement products
Promote Wintrust and/or local brand as appropriate
Participate in networking events and initiate outbound calling efforts
Drive the bank’s Community Reinvestment Act Program through participation in community and bank events as well as involvement in local organizations
Participate in corporate projects to align charter with Wintrust initiatives
Serve as liason and various business units within the charter and Wintrust
Respond to audit requests and Executive Management reporting requirements
Participate in credit decisions as needed
Serves in a senior management capacity
Establish and monitor Retail budget if necessary
Set global retail goals and incentive programs as defined by the charter
Strategize with managers or Regional Managers to expand and retain new and existing customer relationships
Conduct regular meetings to keep team members informed and motivated
Perform regular coaching sessions with Retail managers and address employee performance issues as needed
Oversee performance management process and approve compensation recommendations
Oversee operations, including hiring, system access levels, leadership development and facility issues
Ensure team members comply with all department, bank and regulatory policies and procedures
Ensure adherence to all security procedures established to maintain safety for employees and customers
Resolve escalated matters in all areas of bank operations
Operate within assigned authority levels
Establish and maintain Wintrust culture
Excellent customer service, organizational and problem-solving skills
High level knowledge of bank compliance and operations
Successful record of sales excellence
Ability to handle multiple projects simultaneously in a fast-paced environment
High School education required; college degree or related banking experience strongly preferred
Managerial experience required
10 years of retail banking experience and 5 years in a customer contact/sales position or equivalent preferred
Experience in business development preferred
May require NMLS certification

Retail Partner Stores Regional Manager Resume Examples & Samples

8 to 10 years of experience overseeing multiple units with a retailer or merchandising services provider
Proven experience managing a regional, geographically dispersed workforce as well as full-time and part-time employees
Proven team building & mentoring skills
Strong, proven leadership abilities
P&L Management experience
Heavy coaching and training direct reports experience
Able to work a flexible schedule with extended hours in peak / holiday seasons
75% Regional Travel across multiple states
Superior writing skills are required
Program proficiency in Microsoft Office, with strength in Word, Outlook, PowerPoint and Excel

Retail Regional Manager Resume Examples & Samples

Assure optimum sales volume and market share is achieved through the effective motivation and proper guidance of region’s personnel, while remaining within approved budgetary guidelines
Direct the implementation of sales and marketing programs by the District Managers
Develop and implement effective and efficient sales coverage patterns within the region
Work regularly in the field with District Managers
Recruit, hire, dismiss and train sales personnel
Monitor the weekly activities of sales personnel and provide guidance in order to achieve all sales goals via accountability management in the CRM
Provide weekly assessment of performance against specified goals to each associate, in order to fulfill the obligation to train, develop and positively motivate sales personnel
Provide the company with market intelligence regarding competitive activity; changes with key direct retailer’s financial personnel or strategic status: new business opportunities and other information to necessary to the company to succeed within the region
Participate in special field activities such as: DM/RM planning meetings and special field events if necessary
Contribute to the development of regional marketing and sales programs designed to assist in achieving regions sales volume objectives
2+ years' experience in a people management role
Demonstrated success in a key sales position
A degree of experience or familiarity in working with chain store organizations
Experience in leading, motivating and managing a sales force to ensure future growth
Proven experience and ability to analyze data and make recommendations based on analysis
Experience in a customer focused, account management, revenue driven environment
Ability to set priorities, manage multiple tasks and remain focused
Ability to travel 50-80%

Regional Retail Aftersales Manager Resume Examples & Samples

Communication & Prioritization
Prioritize retailer parts and service related issues for possible Zone Director and DPSM corrective action
Provide consistent communication to DPSM, Field Service Engineer (FSE) and retailers on SOA, regional and zone after-sales initiatives to ensure prioritization and synergy
Analyzes the Daily Parts Tempo Report and all appropriate management reports to work with the DPSMs on countermeasures for improvement where needed and to detect revenue opportunities and monitor purchase loyalty
Parts & Service Marketing
Identify, develop and implement appropriate zone-level marketing activities that are consistent with overall SOA and Region direction
Communicate national and regional incentive programs and sales challenges to retailers and provide tracking for consistent follow up by DPSMs
Ensure that the DPSMs and retailers effectively utilize the Subaru Ad Fund
Develops strategic direction with CCAMs to maximize Care Connect capabilities, enhance fixed operations marketing, and ensure market drivers and on-line service appointment schedulers are being utilized. Measure and track the ROI of these programs
In conjunction with digital partners, improve fixed operations lead handling, digital marketing processes and web based parts & accessory sales
Capitalize on Subaru Genuine Parts Wholesale programs to generate incremental parts sales through selective wholesale parts retailers
Support national accessory group’s efforts with incentives, port packages, new model launch activity, point of purchase, new accessory product ideas and sales process improvement activities at the retail level
Customer Retention Performance – Develop processes and programs for the service drive to improve owner satisfaction and retention, ultimately driving Service OLP scores higher. Monitor retailer recall completion compliance
Identify opportunities for new Express Service installations with DPSMs and outside consultants. Follow-up to ensure Express Service processes are sustained
Utilize national programs as appropriate (e.g. Digital Inspection process) to drive a consistent customer experience. Ensure competitive parts & service pricing by analysis of each zone retailer’s Express Service, scheduled maintenance and most popular service offerings (brakes and tires) to guarantee parity with neighboring retailers, OE’s and the aftermarket. Confirm that retailers utilize competitive pricing tools when available
Role should provide a "one-stop" shop for all things aftersales related; (parts & accessory sales, Care Connect, PartsEye, PRIME, CPVS, Express Service, and best practices for the customer experience, etc.)
Close interaction with region and zone management for consistent regional strategy and execution
Subject matter expert (SME) in parts, service & accessory sales, OLP, Care Connect, PRIME, Express Service, etc. and has the ability to educate the retailer body on these programs
Ability to effectively manage budgets
Exceptional communication skills; articulate, can ‘think on your feet’, expertly present to an audience in person and on paper, effectively listens and recognizes the value of others perception. Initiates open dialogue and candid discussions
Strong interpersonal and leaderships skills; respectful, positive and professional demeanor, team player, excellent negotiator and mediator, initiates the exchange of ideas
Outstanding retailer consulting skills, customer focus skills; customer first, ethical, positive/productive relationships
Excellent organization and time management skills, highly successful at handling multiple priorities
Displays strong passion and drive: energetic, projects a strong positive presence; committed to the job and career advancement potential, motivates, inspires and empowers others; cooperative and reliable