Professional Services Manager Resume Samples

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L White

Louie

White

27461 Murphy Estates

San Francisco

+1 (555) 703 5216

27461 Murphy Estates

San Francisco

Phone

p +1 (555) 703 5216

Experience Experience

San Francisco, CA

Professional Services Manager

San Francisco, CA

Runolfsdottir-Grimes

San Francisco, CA

Professional Services Manager

Accelerate the professional and technical development of coworkers through coaching and training ensuring laser focus on achieving high customer satisfaction
Leidos is a global leader in the integration and application of information, technology and systems working to solve the world's toughest challenges in the civil, health, defense, intelligence and homeland security markets. The company's 33,000 diverse employees support vital missions for government and commercial customers in 30 countries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company's diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos is an Equal Opportunity Employer
Engage internally.Contribute to strategic initiatives and help Medallia to scale. Identify gaps in processes and work to iterate and improve upon them. Collaborate with Marketing to understand client success stories, with Product to shape the roadmap of our platform, and with Insights to develop CEM Best Practices. Be a proactive contributor to Medallia’s culture and community
Performance coaching, including following through with disciplinary action and performance/merit reviews
Manage the large Housing Professional Services Team across a wide range of products – Housing Management, Repairs and Maintenance, Finance, Supporting People, Document Management and Reporting Services
To provide accurate forecasts of monthly professional services time and revenue to ensure projects remain on plan and prepare rolling annual forecasts of professional service income to the Operations Manager
Supporting our Project Managers and project teams, acting as the senior representative in project delivery, taking personal ownership of issues and delivering solutions in a way that builds stakeholder confidence

Los Angeles, CA

GSE Professional Services Manager

Los Angeles, CA

Kassulke Inc

Los Angeles, CA

GSE Professional Services Manager

Building, maintaining and operating the tools and processes necessary to support program reporting
Maintaining the in-market communications with 3rd Party Delivery Agent Partners, including management of evangelism, recruiting and training of partners
Building and running a cohesive and comprehensive 3rd Party Delivery Agent Contract Management system for Equinix Professional Services
Building and delivering 3rd Party Delivery Agent Management for Equinix Professional Services
Working together with the Service manager to build, maintain and operate the tools and processes necessary to support Change-, Release- and Financial Management
Building, maintaining and operating the tools and processes necessary to support the correct scheduling of works (projects and programmes) using Equinix EPS and 3rd Party Delivery Agents to the Equinix customer base
Owning the certification of 3rd Party Delivery Agents

present

Philadelphia, PA

Senior Professional Services Manager

Philadelphia, PA

McCullough Group

present

Philadelphia, PA

Senior Professional Services Manager

present

Educating our partners on our capabilities, working closely with partners on strategic opportunities
Provide complete, accurate, timely and frequent communication with your region
Assess program risks, anticipate challenges, and provide escalation management when necessary
Perform teambuilding and foster an appealing work environment based on trust, respect and competence
Ensure that the PSMs in your region are developing their direct reports through coaching and training
Provide escalation support for customers and service managers for region of responsibility
Lead, collaborate and participate with Sales and Solutions team(s) on customer sales calls, services estimates and sales / customer strategies with “C” suite level

Education Education

Bachelor’s Degree in Accounting

California State University, Fullerton

Bachelor’s Degree in Accounting

Skills Skills

Strong attention to detail and ability to consistently produce high quality accurate work
Interactive communication skills - strong ability to communicate with people from working level to senior management, strong presentation skills
Demonstrated ability to drive large, highly complex programs in a fast-paced, matrix management organization
Strong interpersonal skills with the proven ability to effectively engage and influence at all levels
Strong knowledge of program management
Highly proficient in Microsoft Excel, PowerPoint and Word
Excellent leadership skills and ability to motivate employees to perform at peak standards
Manage program profitability through aligning activities to strategic account goals, and driving managing program renewals and incremental expansions
Working knowledge of computer software and SDLC
Comfortable and experienced in a matrix structure

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Professional Services Manager Resume Examples & Samples

Qualified accountant - ACA, ACCA or equilivant qualification
Minimum 2 years' experience working at management level
Staff management and development, proven ability to lead a busy team
Analytical and attention to detail
Excellent financial analysis and modelling skills
Excellent report writing and communications skills
Highly proficient in Microsoft Excel, PowerPoint and Word
Strong attention to detail and ability to consistently produce high quality accurate work

Professional Services Manager Resume Examples & Samples

Assisting clients in preparing/reviewing 10K’s, 10Q’s, 8K’s, etc
Assisting clients with XBRL tagging compliance
Lots of interaction with high-level clients
Work closely with WebFilings customer support team members who also support client filings
Bachelor’s Degree in Accounting required
2+ years experience in financial reporting
Knowledge of XBRL
UK GAAP, IFRS, or Netherlands GAAP

Professional Services Manager Resume Examples & Samples

Working with TCE Practice Leads and sales to develop and execute a local resourcing plan, building a local pool of highly capable professional services consultants
Supporting our Project Managers and project teams, acting as the senior representative in project delivery, taking personal ownership of issues and delivering solutions in a way that builds stakeholder confidence
Where and when appropriate take personal responsibility for delivery of one or more projects/programmes
Proactively identify opportunities for improving the effectiveness and efficiency of the project delivery. Challenge internal stakeholders to contribute to improvements to the overall effectiveness of the delivery process
Working with Practice Leads plan, recruit, develop and retain high caliber professional services consultants with a variety of skills and experience to provide a well-balanced and cost effective delivery team
Working with Practice Leads, Global PS and local management maintain a pool of professional services resources with local partners, manage the direct commercial
Relationship to ensure appropriate contracts are in place for all work, accurate forecasts are produced and reconciled and that FICO gets value for money
Support sales in the identification and securing of new business
Local responsibility for the successful delivery of the FICO technology solutions to plan, budget and agreed quality and governance standards. Quality of delivery is paramount
Establish and manage relationships with key stakeholders internally within FICO, with clients and partners
Clear and effective escalation will be expected
Ensure accurate and transparent reporting of status against plans, resource plans and risks/issues/actions from project teams
Contribute to TCE reviews of projects, forecasts and KPI’s and follow up activities
Provide a clear programme management framework, ensuring that appropriate discipline is applied to planning, tracking of progress, management of risks / issues and follow-through on actions
Comfortable and experienced in a matrix structure
Evidence of continued professional development
Recognised project management qualification (or qualification by experience)
Experience of running professional services teams in a consultancy or IT vendor environment
Significant experience of recruiting and developing staff at junior to senior levels
Comfortable working in collaboration with Sales teams
Experience of delivering complex programmes within a challenging global environment
Experience of mobilising virtual teams and building / improving delivery capability to ensure delivery against challenging timelines
Ability to manage and deliver programmes within a business and technology environment undergoing a high degree of organisational and strategic change
Must be able to demonstrate strong skills in stakeholder management, communication, influencing and strong personal credibility
Experience of managing business change/ transformation challenges
Practical experience of delivering high quality solutions into production
Demonstrable record of managing programme budgets effectively, and delivering within budgetary and resource constraints
Significant experience of project/programme managing the implementing software solutions in to banking or other financial services clients, ideally in one of the following business areas, Originations, Customer/Account Management, Fraud or Collections & Recoveries
Proven ability to lead and motivate others
Knowledge of project management methodologies

Professional Services Manager Resume Examples & Samples

You will manage and lead the Professional Services team of SEO/SEM Account Managers, Interns, and content writers
You will exceed all success metric thresholds (timely delivery of web marketing tasks, positive ROI for our clients’ businesses, retention of clients, etc.)
Assist clients and staff with questions regarding SEO, PPC, and account management questions
Manage and resolve client escalations that arise in a timely and professional manner
You should be prepared to assist your teams’ personal and professional growth through
Performance coaching, including following through with disciplinary action and performance/merit reviews
Call monitoring for Quality Assurance, including follow up coaching on the details of the call
Individual career planning, including setting educational objectives
Daily group and one on one coaching with regard to SEO and PPC best practices
General account management, including developing a pro-active enthusiastic client communications plan
Implement a new, more effective and consistent, Account Manager time management/calendaring system
You will ensure that your team specifically, and the company in general, does not over-rely on institutional knowledge by continually creating new and updating existing documentation
You will foster an environment of continuous improvement, teamwork, and a commitment to doing things right. Lead by doing, be a role model for your teammates, set clear expectations for Account Managers, have an open door policy with employees where they can share their ideas and suggestions
You will be a key member of the management team. Reports daily to the Director of Professional Services and works in tandem with the leadership of Client Relations and Service Delivery
You will host regularly scheduled training sessions for both small and large audiences. To do so successfully, you must have an engaging presence and be comfortable with public speaking and giving presentations
You will monitor the Account Manager Teams’ calls for Quality Assurance and to look for ways to improve our communication with clients
You must have a solid understanding of and be able to articulate SEO and PPC best practices
Your team will focus on client satisfaction and conflict resolution to ensure long term retention of the client base
Energize and positively motivate the members of the Professional Services team

Professional Services Manager Resume Examples & Samples

Build, optimize and enhance Customer Experience Management (CEM) software solutions.Within 6 months, lead a complex Medallia software implementation or multiple enhancement projects for $1+ million accounts. Interview stakeholders, lead design discussions with clients, develop software specifications, and deliver creative, practical, best-in-class CEM solutions
Lead project teams.Be an inspiring project team lead within a culture of open 360 degree feedback. Empower, engage, and motivate project team members to make an impact with their work
Provide Strategic Account Leadership.Build strong client relationships and ensure our clients are consistently happy with us. Provide day-to-day thought leadership and guidance to help our clients enhance their customer experience programs. Navigate challenging client conversations to balance customer needs, project scope, and Medallia platform functionality. Leverage industry and Medallia best practices to ensure excellence for our customers
Deliver maximum value.Be a calm and systematic planner within a fast-paced environment of evolving needs and competing demands. Develop and follow detailed project plans that prioritize work based on effort and impact. Continually re-focus client and internal teams to ensure initiatives delivered are of the highest value. Keep everyone’s eyes on the ball
Engage internally.Contribute to strategic initiatives and help Medallia to scale. Identify gaps in processes and work to iterate and improve upon them. Collaborate with Marketing to understand client success stories, with Product to shape the roadmap of our platform, and with Insights to develop CEM Best Practices. Be a proactive contributor to Medallia’s culture and community
Learn and mentor.Become proficient at setting up Medallia’s software within 3 months and become an expert user within 6 months, capable of mentoring others. Develop the skills to architect a comprehensive CEM solution

Professional Services Manager Resume Examples & Samples

Review financial statements to gain an understanding of the accounting policies to map, model, and tag client statements
Respond in a timely fashion to resolve outstanding customer issues and/or inquiries
Manage issue resolution or assist client as appropriate depending on the type of engagement
Provide supervisor and customer with updates and trend information that impact areas of responsibility
Maintain thorough knowledge of taxonomies, SEC regulations, and US GAAP changes
Bachelor's degree in Accounting (Master's in Accounting and CPA preferred)
1+ years of experience preferred
Project and time management skills
Proven ability to meet critical deadlines
Comprehensive understanding of U.S. GAAP and financial reporting

Professional Services Manager Resume Examples & Samples

Meet or exceed revenue, utilization and client satisfaction targets through the successful delivery of product consulting and solution consulting projects
Create new repeatable service offerings that address client specific issues
Actively participate in Pre-Sales activities (scoping, sizing, etc…)
Provide thought leadership to maximize a client’s investment in our solutions
Participate in project governance and provide high level quality control
Introduce and actively utilize our methodologies and best practices
Track and forecast pipeline of consulting revenue opportunities and prepare monthly revenue and utilization reports for the quarterly PS scorecard
Build core PS team through the combination of internal and external hires
Knowledge of Treasury domain, knowledge of key Asset classes, market risk, cash and liquidity management, knowledge of key data providers interfaces (Reuters, Bloomberg, etc…), good understanding of Core banking, Accounting for key treasury products
Extensive experience of business consulting and design large scale systems implementation in financial services
Ability to drive project success, with direct and non-direct reporting relationships with the implementation team & product operations group
Experience leading engagement teams under various models (e.g. fixed price, T&M, deliverable based, etc.) including subcontractors; off-shore team management a plus
Track record of driving business growth within an established, large client base
Proven ability to manage within challenging client environments and situations
Must have a substantial IT / business consulting background and direct experience selling and delivering large scale consulting engagements
Ability to drive project success, with direct and non-direct reporting relationships with various consulting and product management organizations
Strong foundation in delivery best practices, methodology and tools
Track record of driving business growth within an established, large client
Skill in articulating and presenting compelling value propositions for service offerings
Prior experience with business process management, enterprise reporting and data warehouse solutions is desirable
Familiarity with current technologies, proprietary and open source, in use within the market. Optional Crystal Report, XML development

Professional Services Manager Resume Examples & Samples

Bachelor’s degree in a related field (Business, Economics, Marketing, Finance, etc.)
Passion for data analysis and data-driven decision making
Knowledge of consumer driven healthcare (CDH) industry preferred
Strong understanding of operational metrics and tools
Strong relationship management and team building skills
5+ years of experience in account management, sales, marketing, and / or service delivery
Relentless about operational excellence, customer service, teamwork, and getting things done
Intermediate understanding of accounting, technology, economics, and strategy

Professional Services Manager IT Resume Examples & Samples

Leading client implementation, service delivery and providing management and oversight of the implementation of projects including project assignments, capacity planning and project profitability
Overall leadership and management of the implementation team in Australia and New Zealand from both a project implementation and people management perspective
Overseeing and executing process improvements and the development of policies and tools in support of the initial delivery and ongoing service delivery
Continually identifying needs and seeking opportunities to increase customer satisfaction and deepen client relationships
Supporting the pre-sales processes and working closely with account management team to win new business
Establishing strategic plans in partnership with other business Leaders and maintaining strong relationships with all internal and external stake holders in support of cross-product business
Servers as a critical advisor to Management and the team by providing regular project updates and setting the future direction
Bachelor or Masters degree in related field
At least 8 years of demonstrated management and leadership experience, preferably in a Healthcare information systems/software professional services environment
Have strong operational management, project management, consulting, technology and process improvement skills
Knowledge of Vendor Neutral Archive solution and e-Health solutions would be advantageous

Professional Services Manager Resume Examples & Samples

Bachelor’s degree in Management Information Systems, Information Technology, Computer Science, or a closely related field
3 years of experience implementing large enterprise-wide software in the capacity of a Lead Consultant or Practice Manager
3 years of experience in a related position working within the excise tax industry with tax compliance, tax calculation, and tax returns
Experience managing teams of 5 to 10 individuals
Willingness to travel 15-30 percent of the time for work

Senior Professional Services Manager Resume Examples & Samples

Establish and cultivate a solid working relationship with customers – building relationships with customer IT Directors, IT Managers within their region of responsibility
Provide escalation support for customers and service managers for region of responsibility
Lead, collaborate and participate with Sales and Solutions team(s) on customer sales calls, services estimates and sales / customer strategies with “C” suite level
Lead effort to educate sales teams and customers about CDW services offerings and capabilities
Own and manage customer satisfaction / loyalty within your customers. Get involved to resolve issues, as necessary
Conduct face-to-face customer loyalty meetings for top services customers
Establish and cultivate solid working relationship with all internal customers – Professional Services Managers, Solutions Teams, Recruiters, Regional Managers, Account Managers and Senior Leadership Team
Establish and cultivate a solid working relationship with vendor partners – Vendor Partner Engineer Managers / Services Managers / Account Teams
Educating our partners on our capabilities, working closely with partners on strategic opportunities
Validate and approve services estimates / statements of work for services engagements for larger engagements within your region
Provide overall engagement management and oversight for strategic customer engagements and programs that have large revenue potential and/or service level agreements attached
Coach each PSM in your region so that professional services best practices are being followed
Ensure that the PSMs in your region are developing their direct reports through coaching and training
Manage your team to provide the right level of skill and size of team to meet customer demand while balancing team utilization and profitability
Manage your region to ensure the right level of skill and size of teams to meet customer demand within your region ensuring that PSMs are balancing team utilization and profitability
Manage your team as well as the region to have the right set of technical skills, in the immediate and long-term, which are focused on Professional Products and Emerging Technologies
Ensure your team fully understands their roles, and possess the right set of professional consulting and sales skills
Create individual technical and professional development plans with each direct report
Provide complete, accurate, timely and frequent communication with your region
Attract, recruit and retain the “best and brightest” Professional Services coworkers
Monitor and resolve coworker satisfaction / loyalty issues
Ensure that best practices are incorporated in the delivery of all solutions
Lead and manage designated Professional Services team to finance, operations, customer and coworker targets as well as your own team
Lead and implement Professional Services’ vision, goals and strategies
Manage and balance coworker count and revenue growth targets (effectiveness) with gross margin and billable utilization targets (efficiency) within your region
Create and instill a culture of increasing bill rates and decreasing costs of delivering engagements
Perform and operationalize capacity planning in order to balance Engineer supply with engagement demand
Manage staff planning process and skills readiness, in alignment with the key focus areas determined by the Solutions team
Collaborate with Solution Services management in furthering programs and initiatives
Collaborate with Coworker Services and PSMs on recruiting and onboarding, internal and external training, internal projects, Coworker bonuses and merit and salary increases
Understand and align with Solutions team to ensure overall sales strategy is implemented through Services teams. Setting strategy, communicating and implementing new technologies to add to our portfolio of services
Serve as the professional services executive interface to key vendor partners, evangelizing CDW’s capabilities and addressing perceived gaps
Facilitate the resources and tools necessary for the professional services organization’s success, including lab equipment, software, etc
Drive the feedback process from delivery to pre-sales, ensuring that pre-sales tactics accurately reflect delivery’s experiences
Participate in the recruitment and selection of direct reports
Ensure sales and sales management relationships are built in all regions of responsibility
Aid in rolling out immerging technologies, setting process
Implement processes for rolling out new products
Staff planning for new technologies
Bachelor's Degree in Business Management or a related field or equivalent experience
Ten plus years of related consulting or IT services delivery experience
Previous consulting management experience required
Ability to lead teams; gain consensus
Knowledge of IBM, Cisco, Microsoft, HP, and EMC products and services
2 – 5 years experience with Profit and Loss responsibility
Experience working with branch vendors and business partners
Ability to lead and manage to ensure attainment of critical results
Ability to act as a trusted advisor in a strategic partnership
Demonstrated ability to meet business unit sales objectives
Ability to travel a minimum of 50%
Already a PSM within the region or within Field Services

Senior Professional Services Manager BB Resume Examples & Samples

Analyse current purchasing processes and evaluate opportunities for Amazon Business solutions to improve end user experiences, reduce costs, and accelerate organization performance
Drive and accelerate spend adoption through advising customers on best practices for using Amazon Business solutions
Define requirements and scope program for utilising Amazon Business solutions
Assess program risks, anticipate challenges, and provide escalation management when necessary
Support RFP/RFQ process and help sales team position Amazon Business for success with their customers
Meet or exceed targets for customer and/or feature spend adoption
Several years services delivery or customer success management experience, B2B industry preferred
Desire to work in fast-paced, challenging environment
Proven ability to influence others and lead customer engagements
Exceptional English and German skills – both verbal and written
Experience developing delivery methodologies

Professional Services Manager Resume Examples & Samples

Collaboration skills – able to work with different people (internally & externally) and bring people together to achieve our goals
Interactive communication skills - strong ability to communicate with people from working level to senior management, strong presentation skills
Goal setting
Scope, time, quality, resource, risk and cost management skills
Identify and manage risks
Assure and control quality
Work with Business Partners
Understand typical business operations – quotation, provisioning, delivery (shipment), invoicing, VSOE, contracting & sub-contracting, etc
Team building, staff development
Conflict resolution & problem solving
Highly adaptive
Bachelor or Masters degree in Technology Management (or relevant) or Business preferred
Service delivery management & customer management
PMI Certification or Project Management qualification is an asset
Proven experience in people management
Proven experience in risk management
Proficient in project management tools
3 years work experience in Service Delivery Management
6 years work experience in project management
Enterprise software deployment projects experience
Contact Center or Trading Floor background experience is desirable
Knowledge in telephony, analytics solution, workforce management (for contact center), performance management solution, process automation solution (e.g. Robotic automation) is added advantage
Flexible work hours, able to work under stress

Professional Services Manager Resume Examples & Samples

Establish and cultivate a solid working relationship with customers – building relationships with customer from IT engineering staff up to “C” level executives. Lead, collaborate and participate with Sales and Solutions team(s) on customer sales calls, services estimates and sales / customer strategies with “C” suite level leadership
Accelerate the professional and technical development of coworkers through coaching and training ensuring laser focus on achieving high customer satisfaction
Build and maintain strong relationships with key partner representatives (Cisco, Microsoft, etc.) to ensure CDW is top of mind. Expand these relationships to CDW account managers, regional managers, architects and engineers
Lead and manage designated Advanced Technology Services team to finance, operations, customer, and coworker targets
Educate sales teams and customers about CDW services offerings and capabilities
Own and manage customer satisfaction / loyalty with your customers. Proactively resolve issues, as necessary
Establish and cultivate solid working relationship with all internal customers – AT Services Managers, Solutions Teams, Recruiters, Branch Managers, Account Executives, Sales Management and Senior Leadership Team
Validate and approve services estimates / statements of work for services engagements
Ensure that best practices are incorporated in the delivery of services of all solutions across Practice(s) and geographies
Provide overall engagement management and oversight for customer engagements
Negotiate contracts and statement of works with CDW legal and CDW customer base
Manage your team to have the right set of technical skills, in the immediate and long-term, which are focused on Advanced Technology Products and Emerging Technologies
Ensure your team fully understands their roles, and possesses the right set of professional consulting and sales skills
Provide complete, accurate, ongoing communication with your team
Attract, recruit and retain the “best and brightest” Advanced Technology Services Coworkers
Perform teambuilding and foster an appealing work environment based on trust, respect and competence
Share Best Practices across Regions and Practices
Lead and implement Advanced Technology Services’ vision, goals and strategies
Manage and monitor General & Administrative expenses
Ensure that monthly forecasts are complete, accurate and timely
Collaborate with Senior PSMs, including new hires, internal and external training, internal projects, Coworker bonuses and merit and salary increases
Ensure that time and invoice approval is performed in a complete, accurate and timely manner
Establish and cultivate a solid working relationship with vendor partners – Vendor Partner Engineer Managers / Vendor Partner Services Managers / Vendor Partner Account Teams
Understand and align with Solutions team to ensure overall sales strategy is implemented through Services teams
Participate in the solution development lifecycle via skills readiness planning for advanced technologies, including resource selection, early engagement and training/mentoring
Serve as the professional services interface to key vendor partners, evangelizing CDW’s capabilities and addressing perceived gaps
Facilitate the resources and tools necessary for the advanced technology services organization’s success, including lab equipment, software, etc
Participate in the recruitment and selection of other coworkers
Contribute to PSM team meetings and PSM best practices
Review team and branch financials and project performance to ensure profitability of projects
Seven plus years of related consulting or IT services delivery experience
Ability to identify and creatively resolve client, project and people issues
Proven negotiation skills
Strong project and risk management skills
Strong IT background in Advanced Technologies

Senior Professional Services Manager Resume Examples & Samples

Oversee program execution including personnel assignment, project scheduling, and timely delivery
Focus on automating as many service needs for customers and work with Product Management and Technical teams to develop solutions that will increase solution adoption
Relay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams
Strong services delivery or customer success management experience, B2B industry preferred
Program management or services experience deploying technology solutions
Excellent communications skills and the ability to effectively advise senior leadership
Ability to prioritize and demonstrate relentless discipline in achieving goals
Strong ownership, bias for action and willingness to role-up your sleeves
Deep knowledge of procurement and source to pay processes and solutions
Expert use of MS Office Suite, CRMs (e.g. Salesforce.com), sales and marketing automation tools, eLearning tools

Professional Services Manager Resume Examples & Samples

Build long-term, deep relationships within customer organisations
5+ years of management experience in enterprise software, management or IT consulting, project management, market research, customer relationship management, or similar experience
Background in Hospitality, Financial Services, B2B, Telecommunications and/or Retail industries a plus
Proven track record of meeting and exceeding goals
Minimum of a BA/BS or higher from top university
MBA or Master's preferred

Professional Services Manager Resume Examples & Samples

Sales and delivery management responsible for assisting Sales in developing strategic consulting opportunities and managing delivery to new and existing clients within a geography
Interfaces with Commvault Consultants in defining project success criteria and ensuring successful management necessary to deliver projects within scope and per criteria
Opportunity identification and qualification, Assistance on RFPs/RFQs Proposal creation, Customer presentation, Contract review
Manage a P&L of the assigned geography
Key Accountabilities: - Achieved revenue objective, Achieve client satisfaction goals and Achieve individual MBO’s where assigned

Professional Services Manager Resume Examples & Samples

Extensive knowledge of the project lifecycle and the software implementation process
Strong management experience/skills
Experience of dealing with customer issues
Experience of Local Government or Social Housing software implementations
Degree OR Equivalent Experience/Qualification
PRINCE2 Practitioner
Extensive knowledge of OPEN Housing and/or Capita Housing applications
Knowledge of the Housing Sector and software
Previous experience within Social Housing

Professional Services Manager Resume Examples & Samples

Minimum of 3 years managing a high performing Professional Services team in a high tech environment with services delivery as primary focus
Minimum of 5 years project management or consulting experience preferably in a SaaS company
Strong knowledge of program management
Broad knowledge of process improvement methodologies (Six Sigma, Lean, BPM)
Demonstrated ability to drive large, highly complex programs in a fast-paced, matrix management organization
Strong interpersonal skills with the proven ability to effectively engage and influence at all levels
Ability to effectively and efficiently analyze data to identify potential issues that aid in decision making by mitigating risks
Ability to effectively prioritize workload and tasks to meet deadlines
Manage confidentiality without exception
Excellent presentation and communications skills, both written and verbal
Outstanding time management skills
Ability to interact with clients of all levels, from C-level to IT individual contributor
Ability to be creative and innovative
Experience with Salesforce, Project Management software and Professional Services Automation tools
Insurance industry experience preferred

Professional Services Manager Resume Examples & Samples

Responsible for forecasting monthly revenue based on client engagements and driving resources to meet or exceed revenue targets
Directs the Professional Services team and all related activities, including system implementations for StoneRiver’s reinsurance products
Establishes, implements, and maintains professional services standards to ensure client satisfaction
Initiates measures to maintain and improve client good will
Responsible for identifying and securing revenue opportunities for existing clients
Responsible for annual budgeting process and requirements
Requires extensive and broad knowledge of the organization, industry, and relevant external forces
Must have significant understanding of directing professional services
Strong knowledge of insurance products with reinsurance knowledge preferred
Working knowledge of computer software and SDLC
In depth knowledge of budgets and financial preparation and tracking
Experience with Excel, Word, Project, and PowerPoint
Good conflict resolution and coaching skills
Ability to communicate effectively, both orally and in writing, with external clients and internal team members at all levels within the organization
Travel up to 20%

Professional Services Manager Resume Examples & Samples

Ability to lead multi-functional groups, motivate, train and evaluate staff
Manage customer reporting on progress, costs, and more as required
Must have a complete understanding of process design and analysis, and organizational planning
Must be self-motivated and driven individual who is willing to take initiative
Must be a leader and believe in strong commitment to values
Bachelors Degree or equivalent
Experience in a client-focused, project or product management environment, preferably in a printing or mailing industry

GSE Professional Services Manager Resume Examples & Samples

Building and running a cohesive and comprehensive 3rd Party Delivery Agent Contract Management system for Equinix Professional Services
Building and delivering 3rd Party Delivery Agent Management for Equinix Professional Services
Owning the certification of 3rd Party Delivery Agents
Maintaining the in-market communications with 3rd Party Delivery Agent Partners, including management of evangelism, recruiting and training of partners
Building, maintaining and operating the tools and processes necessary to support program reporting
Building, maintaining and operating the tools and processes necessary to support the correct scheduling of works (projects and programmes) using Equinix EPS and 3rd Party Delivery Agents to the Equinix customer base
Working together with the Service manager to build, maintain and operate the tools and processes necessary to support Change-, Release- and Financial Management

Professional Services Manager Resume Examples & Samples

Own and manage customers' relationships with Medallia, encompassing all relevant cross-functional touch-points and ensuring internal resources are appropriately deployed for high-impact, value-add activities
Design, develop, plan and execute strategic program roadmaps for clients that drive optimum value and are rooted in a deep understanding of customers' businesses goals, best practices in customer experience management, and the Medallia software tools features and functionality
Ensure effective coordination and deployment of cross-functional Medallia resources to deliver value to clients within program scope
Develop and maintain a deep understanding of customers' business drivers and program goals, and steer program activities – from enhancements to data analyses – to align with those drivers and goals Build and maintain multi-level client stakeholder relationships to continuously link Medallia's results to our customers' KPIs
Manage program profitability through aligning activities to strategic account goals, and driving managing program renewals and incremental expansions

Professional Services Manager Resume Examples & Samples

Medallia’s Client Solutions and Services Managers build deep relationships with top management at customer companies, leverage those relationships to understand underlying customer needs, then channel Medallia’s engineering and management expertise to address those needs through innovative software solutions. Our Managers are critical to growing Medallia’s business within customers, impacting the business direction of customers, and shaping the development of Medallia’s fast-evolving, best-in-class software products. We are seeking Managers who can take ownership of specific Fortune 500 accounts from the first day
Form close working relationships with customers
4+ years of management experience in enterprise software, management or IT consulting, project management, market research, customer relationship management, or similar experience

Professional Services Manager Resume Examples & Samples

Provide direct oversight to the Enterprise Implementation Team to ensure quality implementations for InstaMed’s customers
Monitor Enterprise implementation activities to ensure a positive customer experience and full utilization of the InstaMed solutions
Manage implementation of InstaMed solutions with enterprise customers and strategic partners
Manage customer expectations and effectively negotiate solution options and constraints
Collaborate with Business Development, Contracting, Product Management and Technical Operations departments in support of Enterprise implementations
Assist the Business Development and Account Management teams in identifying and executing on revenue growth opportunities
Help with hiring of new team members to ensure scalability that supports the growth of the business
Manage customer and partner escalations to quickly address concerns that come up during Implementation of InstaMed solutions
Any other duties as applicable to the position
Proven ability to manage teams within a fast-paced environment
Strong understanding of the healthcare or payments industry
Minimum 5-7 years of experience in a customer-facing position
Prior experience in a Technology Company Required
Healthcare or Payment experience preferred