Services Manager Resume Samples

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N Legros

Norval

Legros

58955 Brent Springs

Houston

+1 (555) 460 3133

58955 Brent Springs

Houston

Phone

p +1 (555) 460 3133

Experience Experience

New York, NY

Services Manager

New York, NY

Stoltenberg-Kohler

New York, NY

Services Manager

Directly responsible for the performance and operational effectiveness of the Exchange and/or assigned departments, as well as compliance with all operating procedures. Analyzes the overall efficiency and integrity of assigned functions with particular emphasis on high risk areas that may be susceptible to loss such as inventory shrink, shoplifting, refund fraud, paperwork error, associate theft, receiving and Open Purchase Order (OPO) errors. Ensures that all directives, policies and regulations relative to the management of cost control and loss prevention are adhered to. Actively works to create an environment intolerant of internal and external theft, paperwork error and inventory shrink
Responsible for ensuring proper cash control and maintenance of cash receipts. - Directly responsible for the performance and operational effectiveness of the Exchange and/or assigned departments, as well as compliance with all operating procedures. Analyzes the overall efficiency and integrity of assigned functions with particular emphasis on high risk areas that may be susceptible to loss such as inventory shrink, shoplifting, refund fraud, paperwork error, associate theft, receiving and Open Purchase Order (OPO) errors. Ensures that all directives, policies and regulations relative to the management of cost control and loss prevention are adhered to. Actively works to create an environment intolerant of internal and external theft, paperwork error and inventory shrink
Maintains quality control of services rendered and products sold. - Provides guidance and support to branch service locations. Visits branch Exchanges and locations to resolve problems in areas of responsibility and, based on recurring problems and/or those which may be common to several Exchanges, recommends revisions to governing policies and procedures
Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
Directly responsible for the performance and operational effectiveness of the Exchange and/or assigned departments, as well as compliance with all operating procedures. Analyzes the overall efficiency and integrity of assigned functions with particular emphasis on high risk areas that may be susceptible to loss such as inventory shrink, shoplifting, refund fraud, paperwork error, associate theft, receiving and Open Purchase Order (OPO) errors. Ensures that all directives, policies and regulations relative to the management of cost control and loss prevention are adhered to. Actively works to create an environment intolerant of internal and external theft, paperwork error and inventory shrink. - Works under the direction of the NEO/GM, or Operations Manager
Direct responsibility for the management of Service, Membrane cleaning and Dispatch Operations
Estimates sales growth for departments based on annual financial planning program goals established by NEXCOM

San Francisco, CA

Convention Services Manager

San Francisco, CA

Nicolas LLC

San Francisco, CA

Convention Services Manager

Plan and execute holiday and special events in conjunction with the Catering Managers
Work cohesively with co-workers as part of a team
Create plans/programs and provide recommendations that support departmental budgetary and financial goals while meeting client/customer/group expectations
Work with F&B managers and keep them informed of F&B issues as they arise
Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures
Work with sales staff to service and solicit new business. Up-sell client events and manage function space and room block inventory as assigned
Performs all other job related duties as requested

present

New York, NY

Senior Services Manager

New York, NY

Cartwright-Simonis

present

New York, NY

Senior Services Manager

present

Reporting to the Region Projects & Services Executive
Contributing to sales & operations planning including Blueprint and S2 operating rhythm
Partnering with sales/commercial ITO, platforms and supply chain
Driving SmartServe field service dispatch and technical case management
Developing and executing on a global field service resourcing strategy including training programs, methods and procedures
Leading the highest standards of EHS, working with our field teams and EHS leaders towards achieving our goal of zero injuries
Focusing our service operations in terms of fulfillment of EHS, quality, on-time delivery and cost

Education Education

Bachelor’s Degree in Operational Efficiency

Strayer University

Bachelor’s Degree in Operational Efficiency

Skills Skills

Detailed knowledge of ISG’s Governance Services methodology as well as ability to provide links into other areas of ISG
Ability to work in a matrix environment, demonstrating strong collaboration and partnering skills
Strong oral and written communication skills. Strong interpersonal and leadership skills
Ability to document, plan, market, and execute programs
Project management knowledge
Able to deploy and measure benefits of lean and productivity enhancement initiatives
Comfortable with ambiguity and solving multiple complex problems
Strong verbal and written communication skills; executive status and dashboard reporting
SAP Knowledge
Able to work with SFDC

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15 Services Manager resume templates

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CIM Core Services Manager Resume Examples & Samples

Ability to lead discussions in strategic and operational initiatives, projects and issues
Act as project director/manager for planned and ad hoc projects
Represent Morgan Stanley in relevant Industry wide forums
Experience in a global/regional vendor management role
Broad experience in vendor management and outsourced CIM facilities
Strong interpersonal/relationship management skills
Strong written and oral communication and presentation skills in English (able to lead client meetings with senior personnel and deliver persuasive presentations, etc.)
Strong contract negotiation skills
Wide network of industry contacts and sources
Team Player – ability to build effective relationships across groups
Effective organisational skills – ability to prioritise workload to meet deliverables
Self motivated – consistently seeks, and has proven record of delivering, results beyond the teams’ and clients’ expectations
Smart, corporate image
Flexible approach to duties and hours of work
Good IT skills with a working knowledge of MS Excel, MS Word and MS Access
Knowledge of the Securities and Investment Banking industry

Premium Services Manager Resume Examples & Samples

Committed to ensuring superior customer service
Excellent people skills, with an ability to interact effectively and in a professional, diplomatic and mature manner not only with clients and guests, but with co-workers within the organization
Able to meet tight deadlines and work effectively in a high-pressure environment
Highly organized with good coordinating and project management skills
Ability to read, listen and communicate effectively in English, both verbally and in writing
Ability to calculate figures and amounts such as discounts, interest, escalation rates and sales volume
Ability to analyze problems involving many variables
Ability to access and accurately input information using a moderately complex computer system. Must possess basic computer skills using such programs as Microsoft Word and Excel. Knowledge of ticketing, CRM, and/or food and beverage ordering software is preferred but not required
Must be able to work evenings, weekends and holidays

WM PQM Event Management Services Manager Resume Examples & Samples

Bachelor's Degree in Management Information Systems, or related field and 3+ years of experience as an IT Project Manager or Change Manager
Excellent coordination and listening skills
Ability to clearly articulate messages to a variety of audiences, including the ability to influence across the organization
Resilient and tenacious with a inclination toward policy and process
Team player able to work collaboratively and effectively with and through others, at all levels in the organization
Forward looking with process improvement in mind
ITIL Certification is a plus

Trustee Services Manager Resume Examples & Samples

Assist Head of Trustee Services to ensure that work is processed efficiently and compliance with the Group policies, statutory rules and regulations including the MPFSO, MPFGR, SFO and SFC Unit Trust Code of Conduct
Coordinate among stakeholders, fund lawyers for the constitutive documentation review, liaise with legal counsels and clients pertaining to new business
Work with Client On-Boarding team to fulfil the Know-Your-Customer process as trustee of the funds and coordinate to obtain necessary approvals from Senior Management if required
Assist Head of Trustee Services or work with business partners or service providers for any funds or client issues and Request for Proposal (RFP)
Monitor service providers via regular KPI review to ensure regulatory compliance and quality of service delivery
Perform onsite due diligence review on service providers and investment managers in order to discharge the trust company’s fiduciary duties
Coordinate among service providers for the audit timetables, review letter of engagement and letter of representation, liaise with Group Audit and external auditors during the company and fund audit processes
Review and approve all investment compliance checklists for new funds
Prepare meeting materials; attend the trust company’s various oversight committees and Board meetings
At least 6 years proven experience in unit trusts/ mutual funds trustee background with fund accounting knowledge and background in trustee company/ asset management/ international financial services company
Solid knowledge on global custodian, fund administrator, registrar and transfer agency will be preferable
General investment or product knowledge and understand securities/ banking practices and regulations of Hong Kong
Strong risk awareness mindset to ensure protection of investor interests
Ability to articulate, formulate and deliver high quality presentations and communicate with all levels
Independent, mature and performance driven
Capable of managing multi tasks and tight timelines
Full conversant in both English and Cantonese; Mandarin would be an advantage

General Services Manager Resume Examples & Samples

Operational and budgetary responsibility for the General Services function
Manage all General Services Vendors both off and on site
The production of monthly MIS information for all services and staffing
Generate and manage reports and performance statistics on an as required basis
Ensure all vendor staff are properly trained and familiar with all relevant procedures
Ensure procedural compliance and update of procedures as required
Represent General Services at all relevant GS meetings in Northern Ireland and other locations as required
Work with risk and control and carry out assessments including TPISA
Complete RCSA documentation and entitlement reviews
Ensure all services are delivered in accordance with minimum operating standards
Implement Global Product strategy as required
Minimum of 5-7 years operational experience in related or similar areas, ideally within financial services
Developed vendor management experience including SLA and KPI management
Significant client liaison or relationship management experience
Fundamental understanding of controls and associated processes. Worked with risk management, preparing risk assessments, and identifying key risk indicators
Change and Project Management experience
Strong People Management and Influencing skills. Good understanding and application of Customer Service principles
Must be computer literate with good knowledge of Windows, MS Office, MS Project and MS Visio
Excellent interpersonal skills and confidence
Able to work autonomosly across all activities and only escalate where necessary
Focus and driven by results
Flexible and responsive manner
And organised approach with attention to detail
Entrepreneurial approach including the ability to identify opportunities and to react accordingly
Resilience, adaptability and the ability to remain focused
Ability to achieve results through influence of stakeholders and clients
The ability to communicate at senior management level and create a relationship structure within all business groups
Ability to communicate at all levels, both written and verbal

Digital Services Manager Resume Examples & Samples

Develop and formulate digital delivery strategy for the business. Manage the deployment of online systems to be available to customers
Help to market and promote digital services and products to customers
Ensure digital applications are secure and safe for customers to use, including support for vulnerability assessments
Ensure the delivery of digital services and products are reliable and efficient
Ensure business is in the forefront using latest digital technology to better service its customers
Develop and formulate the digital strategy to support the channel for the business in conjunction with EMEA Digital Team
Manage the deployment of digital technology developments for the business from a strategic as well as operational level. This includes review and approval of business requirements, ensuring system setup is understood and parameters / configurations are correctly applied, ensuring testing is conducted to the appropriate level, and that any applicable operational processes are in place
Manage app store accounts
Ensure that business MIS for digital services are accurate and timely so as to capitalize on the sales opportunities and mitigate financial risk
Develop and enhance channel delivery to support new and existing products and services to our customers
Enhance and develop remote systems delivery to allow customers to reach us anytime
Have a ready back-up for self
Sound knowledge of banking and investment products and services
Sound knowledge of the uses of digital to provide business value
Sound knowledge of competitor activity pertaining to the use of digital
Strong background of project delivery in a multi-faceted project team
Excellent data analytics and presentation skills
Strategy and planning skills to craft a Digital Strategy and the ability to evangelise and implement it
Strong relationship and negotiation skills
Tenacity and integrity in handling projects where resources are geographically diverse and have conflicting priorities
University degree in a related area, preferably post-graduate qualification

Global Voice Services Manager Resume Examples & Samples

Management of global voice integration team responsible for implementation (build) of a variety of voice platforms including Cisco and Avaya PBX and peripherals, Contact Center applications and peripherals (Avaya and Cisco), voice recording (NICE), Proactive Dialer (Aspect), IPC trade floor systems, and voice carrier services (ISDN, TDM and SIP based services)
Manage team resources via schedulilng and resource planning
Maintain global infrastructure budget by reviewing, managing and prioritzing project expenses to ensure adherence to fiscal targets and goals
Produce metrics and reporting highlighting financial performance and key performance indicators for regional and global deliverables
Oversee and administer global project portfolio via NPMS database
Interface with regional and global voice and non-voice work streams in an effort to streamline delivery of products and services
Act as escalation point for global project portfolio
Create and manage comprehensive goals for each region related to optimization, safety and soundness and new technology deployments
Document and present overall voice optimization and safety & soundness strategy for senior management consumption
Deliver performance reviews and staff coaching as part of overall organizational development
Audit reporting. Providing leadership during audits
Adherence to all Citi Security roles and responsibilities which include
Acting in accordance with Citi’s information security policies
Protecting assets from unauthorized access, disclosure, modification, destruction or interference
Execution of particular security processes or activities
Ensuring responsibility is assigned to the individual for actions taken
Reporting security events or potential events or other security risks to the organisation
Core hours of cover are Mon-Fri 8am-5PM
COB Co-ordination, testing and documentation
Responsibility for Documentation, covering PCM, General TASKS, and Support for RCSA
Working with global teams on global standards and configuration to build “Best In Class” standards
10 years of applicable experience
Extensive experience managing a global team responsible for enterprise-scale voice deployments on a variety of platforms and adjuncts
Experience with managerial accounting and finance concepts, including budgeting and spend management
Experience of a financial services environment highly desirable but not essential
Experience of customer support in a time-critical environment solving time critical production issues and problems
Experience of working in a heavily controls-focused environment highly desirable
Knowledge of Avaya and Cisco PBX hardware up to and including Avaya CM 6.3 and Cisco CUCM 8.6 releases
Knowledge of voice adjuncts; including Avaya AES, Cisco CUPS, Call Management System, Modular Messaging, Unified Messaging, and AcmePacket Session Border Controllers
Experience with call center application and functionality including vector, VDN and DNIS routing design
Understanding voice and contact center operations, testing and validation
Trunking, including ISDN and SIP-based services
TCP/IP, DHCP and networking experience
Standard office automation products (Word, Excel, Powerpoint, etc.)
Fluent written and spoken English

Protective Services Manager Resume Examples & Samples

Must have previous corporate security or transferable law enforcement/military security experiences
Proven leadership abilities
Rapidly analyze complex alarm and incident information from systems used by SOACC and maintain proficient operational knowledge of these systems as technology advances
Identify emerging risks and trends within Operations and formulate proactive escalation assessments as appropriate, maintaining focus on the realized or potential risks to BAC employees, facilities, or Operations
Effective interpersonal, communication and writing skills
Ability to propose and execute on approved business strategies with minimal oversight
Demonstrated proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Team focused
Security or Command Center management experience
Proficiency in MASterMind Alarm Monitoring, RemoteLink, Compass, NICE and Crystal ReportWriter software
Demonstrated proficiency in digital video management, CCTV and intrusion detection
Versed in SharePoint site development and management
Active relationships with strategic business partners, team members and external contacts that are relevant to SOACC

Japan Member Services Manager Resume Examples & Samples

Responsible for leading the Disney Vacation Club Japan Member Services team, a team of approximately 25 hourly, non-union Cast
Drive operational performance with inspirational leadership; responsible for providing daily leadership to a team of hourly Cast Members to provide an exceptional level of service and ensure operational goals and service standards are met
Responsible for coaching and developing Cast in all areas of performance including metrics and behaviors related to the Member and Cast experience. Coaching and development activities include (but not limited to)
Listening to individual calls to provide feedback
Facilitation of disccussions and regular team meetings related to operational/product updates and weekly/monthly achievement levels and goals
Conducting regular one on one meetings to provide ongoing development
Writing/conducting regular performance evaluation
Embrace our Disney heritage, lead by example and continually exemplify a positive demeanor while working to develop and motivate a diverse group of Cast
Ability to speak, read, and write in Japanese
Ability to work overnights
Minimum 1 year of previous leadership experience with Disney
Demonstrated coaching and counseling skills to develop and motivate Cast to drive an enhanced Guest/Member experience
Demonstrated effective problem solving/process improvement skills to identify and resolve day-to-day operational opportunities and drive an exceptional level of service
Demonstrated detail orientation, organization, prioritization and time management skills
Demonstrated ability to prioritize and manage multiple tasks simultaneously
Demonstrated ability to to meet and exceed established performance goals
Demonstrated exceptional communication skills
Demonstrated ability to build strong partnerships
Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays
Knowledge of the Disney Vacation Club product
Proven knowledge of Walt Disney World policies and procedures

Textile Services Manager Resume Examples & Samples

Provide leadership to our Cast Members while adhering to our Company Policies and Union Guidelines
Provide Customer Satisfaction by having available quality product on a timely basis
Fiscally responsible for the production costs
Safety conscious with familiarity of OSHA standards in the workplace
Positive Attitude with strong customer relations skills
Technically savvy – familiar with Productivity reporting tools
Flexibility with work schedule, including weekends and holidays
A minimum of 3 years working in a factory environment
Ability to manage and partner with a diverse workforce
Experience in a textile or manufacturing environment
Bi-lingual (Spanish, Haitian Creole, or Vietnamese)

Forensic Services IT Asset Management Services Manager Resume Examples & Samples

Demonstrable experience in a SAM/ITAM related role – as well as experience in people management
Ability to work at a strategic level in defining ‘Best Practice’ Strategies and methodologies around ITAM/SAM
In depth experience of analysing Software Contracts and Entitlements for a number of software publishers
High level of enthusiasm, energy and personal integrity
Ability to manage time, prioritise tasks and work under tight deadlines
Strong client engagement and relationship building; and
Concise and clear communication when presenting and explaining results and findings
Responsibility for scoping and budgeting of new projects
Managing the delivery of ITAM/SAM projects within planned costs and budgets, providing the team with direction, oversight and support
Regular stakeholder engagement with clients in relation to project management and delivery and also identification of possible on-sell opportunities
Direct involvement in the delivery of ITAM/SAM projects
Define and manage Best Practice solutions around software purchasing, management, deployment infrastructure and/or process management to mitigate client’s corporate risk
Working with stakeholders internally within PwC to identify and manage Business Development opportunities
Thought leadership around ITAM/SAM - acting as an ‘SME’ of Best Practice strategies and solutions; and
Speaking at events, social media, driving the creation of marketing and sales material and identifying new business opportunities
In a fast growing and agile team, you will have an exciting opportunity to support the growth of our practice in a practical way and will be responsible for liaison with global PwC license compliance teams, together with global software vendor teams

DSA / Member Services Manager Resume Examples & Samples

Establish the DSA/Member Services Team, with qualified candidates, and balanced profiles and experiences
Manage the overall operations of SHDR DSA / Member Services
Develop Operating Guides for the DSA / Member Services function
Responsible for financial tracking of the VIP Tour business performance
Assist with budget management of the department
Responsible for performance evaluation of the team
Takes on communication of DSA member service with internal and external stakeholders (incl. external hotel partners)
Working closely with Disney Tour Services team and overall park operations leadership to ensure seamless delivery of VIP tours
Liaison with Marketing and Sales teams to appropriately promote and sell tour products
Ongoing evaluation of product offering and assist with existing product refinement and new product development
Working on special projects of DSA/Club33 as assigned
Able to communicate convincing and tough messages when necessary
Able to work under stressful condition and flexible schedule
Passionate for delivering excellent services
7+ years of guest services or hospitality related working experience
Proven experience of leading a high-performance team and accountable for team’s performance
Previous Disney working experience or hospitality industry experience is a plus

Services Manager Resume Examples & Samples

Analyzes financial statements, management audit reports and other pertinent financial data to evaluate the degree of operational efficiency in terms of operating costs and utilization of Human Resources
Formulates operating budgets for assigned activities to include direct and indirect costs, sales and profits. Conducts budget reviews and makes recommendations for change
Develops policies, procedures and performance standards to be applied in administering the service functions. Makes recommendations on procedures and submits to designated supervisor
Develops and maintains procurement sources, items and price lines for merchandise, supplies and services to ensure patrons will be able to purchase services and products at the lowest practicable cost
Monitors procurement of merchandise for assigned service departments, both warehouse and non-warehouse controlled. Reviews and signs purchase orders, ensuring a full range of patron services that will maximize profit potential
Establishes and promotes service departments merchandise plans and stock assortments including proper display of merchandise and pricing in coordination with Visual Merchandising Department
Responsible for the preparation and submission of applicable service department operational and production reports. Coordinates the preparation and submission of reports and the maintenance of operating records/files
Estimates sales growth for departments based on annual financial planning program goals established by NEXCOM
Develops short and long range facility improvement and equipment replacement projects with the Facilities Maintenance Department
Maintains quality control of services rendered and products sold
Provides guidance and support to branch service locations. Visits branch Exchanges and locations to resolve problems in areas of responsibility and, based on recurring problems and/or those which may be common to several Exchanges, recommends revisions to governing policies and procedures
Responsible for ensuring proper cash control and maintenance of cash receipts
Directly responsible for the performance and operational effectiveness of the Exchange and/or assigned departments, as well as compliance with all operating procedures. Analyzes the overall efficiency and integrity of assigned functions with particular emphasis on high risk areas that may be susceptible to loss such as inventory shrink, shoplifting, refund fraud, paperwork error, associate theft, receiving and Open Purchase Order (OPO) errors. Ensures that all directives, policies and regulations relative to the management of cost control and loss prevention are adhered to. Actively works to create an environment intolerant of internal and external theft, paperwork error and inventory shrink
Works under the direction of the NEO/GM, or Operations Manager

Investor Services Manager Resume Examples & Samples

Degree Qualified in Finance or Equivalent
Excellent administrative, organisational and business support skills, with the ability to
Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint
Possess excellent organisational, planning and co-ordination skills
Ability to work accurately to tight deadlines
Comprehensive procedural, technical and product knowledge of the Transfer Agency business is required. This should be complemented with a good understanding of Fund Accounting, Custody and Regulatory background to Funds Industry

Student Services Manager Resume Examples & Samples

A sense of fun, wonder and humor, and a passion for the work of Turtle Bay Music School
Attention to detail in all aspects of the job
The ability to look for solutions, self start and be a dynamic part of the programming and overall Turtle Bay team
Flexibility; adept at adapting to changing priorities and multi-tasking as conditions require
High energy, enthusiasm and a can-do attitude
Inspiration; a talent for leading by example, motivating and empowering others to work together to reach common goals
High “emotional IQ”; self-aware, able to manage emotions, and skilled at handling relationships

Investor Services Manager Resume Examples & Samples

6 month contract 45 - 50K - Immediate Start Date
5 +year experience working in Financial Services
Educated to a degree level
Strong product knowledge of alternative and traditional funds
Demonstration of strong industry knowledge is essential
Numeric and analytical with good attention to detail
Strong and proven communication skills
Service oriented and customer focused
Ability to ensure that deadlines, controls and procedures are adhered to
Ability to anlyze issues and proactively contribute to the team

Workplace Services Manager Resume Examples & Samples

Extensive experience with employee (“soft”) services associated with facility operations
Management of facilities operations’ vendors including office supplies, food services, reception and other services
Analyze employee service operations’ requests to ensure work is completed and done so in a timely manner
Achieve cost savings by maximizing utilization of suppliers and preferred vendors/contractors and by identifying additional efficiency opportunities, consistent with VMware’s goals
Coordinate discussions with each vendor or supplier regarding goal setting, performance criteria, and performance review
Collaborate with the company’s Strategic Sourcing team on opportunities to define vendor scope and manage supplier performance. Work closely with Strategic Sourcing on vendor contracts and the Coupa approval process
Coordinate projects and processes with the Technical Operations Team (building engineers) and Planning Team that are also a part of the Region
Prepare annual capital and expense budgets for Employee Services’ Operations for the Region including management of monthly and quarterly forecasting, expense approvals, accruals, and reconciliations
Review of P&L from vendors (café, fitness center, and other service providers) to ensure budget efficiency and expense tracking
Excellent interpersonal skills, problem solving ability, verbal/written communication and presentation skills. Ability to work with numerous in-house business groups, operations personnel, senior and executive level management
Strong organizational, people management and customer interaction skills-must be able to prioritize and multi-task
A proven record of providing excellent internal and external customer service - demonstrated ability to develop successful relationships with and influence customers, both internal and external, and strong organizational skills
Provide superior customer service, have excellent people skills and ability to interact with a wide range of client staff and demands, and be able to perform required job functions with minimal supervision
Excellent teamwork and leadership skills - collaboration skills a must!
Experience managing headquarters’ operations preferred
Proficient in MS Word, Excel, and PowerPoint. Experience in Coupa Purchasing is preferred
Bachelor’s Degree and 10+ years’ in a Corporate Facilities or related field experience required. Third party service provider or consultant with demonstrated ability to exercise proper judgment also considered

Indigo Region Services Manager Resume Examples & Samples

10–15 years’ experience in technology services in the print environment. (Preferred)
10–15 years’ experience people management. (handling a minimum of 40-60 employees)
10-15 years of hands on experience handling P&L
5-7 years’ experience in printing industry.( preferred )
5-7 years of PMP experience. PMP Certification ( preferred )
In-depth knowledge in service and support business
Detailed knowledge of installation and site environmental support solutions
Knowledge of Mission Critical products and services
Thorough knowledge of industry drivers relating to Total Customer Experience (TCE)
Experience managing a profit and loss center

Territory Services Manager Resume Examples & Samples

Support the Client Services Manager and Account Managers in closing services bookings alongside the product driven projects
Support the Partner in driving the opportunity pipeline with accounts
Manage all aspects of the customer account with respect to deal transactions
Outcome Based Selling: Identifying and understanding issues, problems, and opportunities; articulating the customer issues and challenges and turn them into solutions and outcome for the customer important measures; taking courses of action based on sound analysis and judgment that appropriately consider customer and partner business capabilities and issues, available facts, constraints, competitive circumstances and probable consequences. All based on Cisco Value Proposition and having Cisco Value in first priority
Developing the Pipeline: Applying knowledge of sales trends, market drivers, and key customer issues and opportunities to do strategic account planning; establishing, prioritizing, executing, and monitoring a course of action to accomplish broad territory objectives and sales strategies; using knowledge to identify and cultivate future sales opportunities to build a strong pipeline
Eager to learn: A new hire will be given a mentoring and learning opportunities from various colleagues working in services and product teams on these accounts

Shared Services Manager Resume Examples & Samples

Manage team of OTC and PTP specialists to include individual processing tasks when a back-up is needed
Effectively prioritize team workloads to meet strict deadlines
Ensure that credit limits comply with applicable policies and procedures
Monitor customer accounts to ensure credit limits are adequate as well as news networks for information pertaining to the financial stability of AOL clients
As part of an escalation process, engage customers through outgoing phone calls and email correspondence to collect on debts
Approve customer refunds and AR write-off requests
Resolve customer or vendor discrepancies as applicable
Approve journal entries
Review and approve monthly balance sheet reconciliations, primarily cash accounts
Ensure that transactions comply with applicable financial policies and procedures and are accurately recorded to customer or vendor accounts as applicable
Work closely with team members to create and implement process improvements
Manage projects as business events dictate
Provide prompt and courteous response to issues raised by internal and external customers
Bachelor’s Degree in Accounting, Finance, Business or related field
Knowledge of general accounting principles, OTC and PTP practices
Proficient in Excel
7+ years of directly related professional experience
Knowledge of relevant computer applications (SAP, Hyperion, MS Office)
Problem-solving skills
Customer-centric focus
Ability to lead across boundaries
Process design and improvements
Metrics driven
Talent development and mentoring

Global Services Manager Resume Examples & Samples

A minimum of 10+ years of experience is required
5+ years of management and contract negotiations experience
5+ years of driving change in a matrix management environment
3+ years of professional services engagement management experience
2+ years of experience working with professional services and support partners

Senior Investor Services Manager Resume Examples & Samples

Excellent administrative, organisational and business support skills, with the ability to
Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint
Comprehensive procedural, technical and product knowledge of the Transfer Agency business is required. This should be complemented with a good understanding of Fund Accounting, Custody and Regulatory background to Funds Industry

IT Services Manager Resume Examples & Samples

Manage the delivery of front line IT services through the Service Desk, Desktop & Printer Management, Event Management, License Management, Request Fulfillment, End User Provisioning, Change Management, Access Management and Incident Management processes
Align service capacity to business demands and manage the Service Management team to deliver quality services to agreed service levels
Develop and maintain service delivery plans (including budgets, processes, tools, staffing and charge-out mechanisms)
Manage outsourced Service Management contracts and relationships with Suppliers
Ensure service providers perform to the SLA's documented in the contract
Continuously evaluate the performance of service providers and define improvement initiatives
Define, document, maintain and communicate clear and unambiguous roles and responsibilities for the services and all internal and external parties involved
Capture KPI and performance data and interact with IT Management to ensure that services and levels are aligned with business requirements
Manage the Problem Management and Change Management processes, identifying long term trends and improving the rate of "first time fix"
Adhere to Service Level Agreements, validating and agreeing these with stakeholders
Review Service Levels on a periodic basis, measuring performance and recommending service improvement actions
Formalise functional business requirements into service requirements and manage the service introduction & service transition processes
Monitor, report, analyse and escalate day-to-day operational service delivery issues, taking ownership through to resolution
Manage the IT Service Catalogue and Service Request process
Ensuring IT Service Continuity and provide input to risk management plans
Champion the use of ITIL standards and processes within the IT Department
Management of the asset register and governance of the access management process
Participation in On Call Rota and flexibility for out of hours work
Relevant Bachelor's degree in computer science, information systems, business administration or other related field (or equivalent work experience)
ITIL certification, preferably for service management such as ITIL Service Practitioner
PMP/PRINCE2 certification (or equivalent project management experience)
At least five to ten years IT work experience and three to five years in a service delivery and design
Demonstrable and recent experience in service operations/managing an external service provider
Extensive experience in building and maintaining relationships (both internal and external) with excellent influencing and negotiation skills
Proven track record in leading teams, through coaching and development while empowering staff through delegation of decision making and accountability
Facilitating the implementation and acceptance of change within the workplace
Strong commercial focus while keeping overall financial perspective
Ability to translate strategic priorities into operational reality, demonstrating strong decision making skills
Driver of high standards for individual, team and organisational accomplishment and delivering desired results

Investor Services Manager Resume Examples & Samples

Managing the delivery of services to clients against a pre-agreed service level agreement
Providing oversight and guidance to their team
Ensuring that their team delivers services in a timely, accurate and compliant manner
Providing a point of escalation to Team Leaders (and other team members as appropriate)
Providing a point of contact and escalation to clients
Keeping line management appraised of operational issues in a timely manner
Keeping line management appraised of HR issues in a timely manner
Scheduling the work of the overall team
Training and mentoring of individual team members with the assistance of Team Leaders
Provide honest, constructive feedback to team members to aid their ongoing development
Ensure that individual team members are aware of the policies, controls and procedures that apply to their role
Providing an escalation point for Team Leaders (and other team members as appropriate)
Operational Issues
Ensure that line management are made aware of any operational issues in a timely manner. This will include escalating for action as well as escalating for information
Play a central role in the resolution of the specific issue
Play a central role in the drafting of incident reports and in reporting to the MSFS Risk Meetings
In conjunction with line management, play a role in the communication of the initial issue and ongoing status to the client
Play a role in ensuring that appropriate actions are taken to prevent a recurrence (e.g. employee training, procedural changes, system enhancements, etc)
Overall, take ownership for the effective communication and resolution of issues
Ensuring that line management are made aware of any HR or individual performance issues in a timely manner. Note that Managers are not solely responsible for the management of such issues. Their responsibility is to escalate such issues through line management and to respond as directed
Lead the annual TDP process for the IS Representatives and/or Senior IS Representatives and Team Leader on their team. This should be done with appropriate input from their Team Leaders. This must be done under the guidance of the IS Senior Management team
Highlighting resource constraints to line management
Highlighting systems issues to line management
Observing appropriate confidentiality of information provided due to the nature of their role
Demonstrate leadership to their team including
Maintaining an appropriate relationship with team members and leading by example
Communicating team objectives
Demonstrating a sense of ownership for operational service delivery
Demonstrating a sense of ownership for client satisfaction
Providing motivation and direction to team members
Operational coverage may be provided by resources in other geographical locations. The Manager must work on a partnership basis with their peers in other locations to ensure that services are delivered in a timely, accurate and compliant manner
Managers must be capable of maintaining effective, professional operational relationships with colleagues in remote locations
Managers must be capable of maintaining effective, professional operational relationships with management and colleagues in other functional teams to ensure that we deliver a unified service to our clients
Have a strong working relationship with the appropriate IS contact at the client
Be an established point of contact and escalation with client IS contact
Have a strong understanding of the particular requirements of the client
Have an ability to discuss operational issues with a client in a confident and professional manner
Maintain an awareness of industry developments that impact investor servicing
Have an ability to accurately present our services to both existing and prospective clients in a confident and professional manner
Identifying system enhancements that reduce operational risk, create operational efficiency or improve customer service
Participating in data remediation projects
Participating in projects relating to fund restructurings or regulatory changes
A detailed knowledge of the core processing and reporting functions
A detailed knowledge of how the systems inter-connect – both within the IS platform and across the broader MSFS platform
A detailed understanding of high-level system parameters and the impact that they have on system processing
A detailed understanding of how the importance of various systems alerts and warnings
An ability to train team members in the use of core systems

General Services Manager Resume Examples & Samples

10+ years of related professional experience with diverse experience across functions and/or businesses
Ability to work independently and without any influence from manager to understand business demand, talent competencies and strategic direction
Ability to break down communication barriers and leverage diplomacy skills to optimize business results and encourage change and growth
Excellent interpersonal/communication skills and ability to develop strong partnerships with stakeholders
Ability to work with multiple global stakeholders
Ability to influence peers and business partners to take necessary action to achieve goals
Ability to manage multiple efforts and adjust priorities with evolving work efforts
Excellent MS Excel and PowerPoint skills
Ability to document and communicate strategies to all levels
Strong leadership and people management skills focusing on development and growth of team

Tailored Services Manager Resume Examples & Samples

Collaborate closely with federal staff and peers in the provision of capacity building services to child welfare states/jurisdictions, and other identified audiences
Work with State agency and CB leaders to identify key program improvement needs
Maintain fully developed tailored services team
Master’s Degree in social work, public administration, or related field
10+ years professional work experience with at least 8+ years of experience training/technical assistance provision in the Child Welfare field
Demonstrated project management experience, including client, staff supervision, and budget management in a contract consulting environment. Successful history of managing large, complex capacity building projects, including conducting assessments,designing and deliveringcapacity building services, and establishing key partnerships
Ability to build and maintain strong stakeholder relationships and balance multiple perspectives/needs
Experience designing and implementing strategic planning, process and performance improvement, communications and change management
Demonstrated expert-level knowledge of Child and Family Services Reviews (CFSRs) and other child welfare monitoring reviews and how they relate to child welfare outcomes
Demonstrated expert-level knowledge of the title IV-E waiver demonstration projects
Exceptional project management skills, with a focus on TA project management
Demonstrated, outstanding level of professionalism, including ability to exercise good judgment, discretion, tack and diplomacy

Portfolio Services Manager Global Functions Resume Examples & Samples

Portfolio Services Managers will follow similar alignment as Heads of Management Services, and Heads of Change Delivery (e.g. aligned to Global Business, Global Functions change portfolios)
He/she is responsible for providing the day-to-day support to the Heads of Management Services, and Heads of Change Delivery by facilitating executive decision-making support activities i.e. presenting insight and reporting and facilitating demand and supply management processes
Escalate bottom up demand for the portfolio from Regions/Priority Markets to the Heads of GCD/Heads of Management Services , and Senior Portfolio Services Manager (e.g. Programme/Project description, benefits, timeline, resource requirements)
Actively facilitate the ongoing portfolio prioritisation process (and support cross portfolio prioritization where necessary) supporting the Heads of GCD/Heads of Management Services
Actively highlight and monitor cross-programme dependencies within and outside the portfolio
Monitor alignment between the Global Business/Global Function and their strategy and investment spend, along with maximizing benefits realised
Respond to ad-hoc requests from the Heads of GCD/Heads of Management to support critical decision making (e.g. one-off benchmarking analysis and board papers)
Facilitate portfolio supply and demand management process by forecasting and managing demand (via the Order Book)
Foster close collaboration with Heads of GCD/Heads of Management Services , and other Management Services teams (i.e. Reporting and Insights team)
Contribute to a positive work environment and promote teamwork to drive Global Change Delivery engagement
Build close working relationships with programme leads within each portfolio
Sound knowledge of Project Portfolio Management (PPM) concepts Excellent understanding of Global Change Delivery frameworks, methodologies and best practice techniques
Excellent understanding and operational knowledge of Global Change Delivery toolset, specifically Clarity and GPDM
Proven ability to work with senior stakeholders and business sponsors
Proven ability to facilitate effective portfolio management, with a strong understanding of risk and issue management, financial management, programme and portfolio planning, tracking and monitoring performance)
Strong Understanding, analysing, interpreting and working with information (both financial or non-financial) and variance reporting
Experience in influencing a complex and diverse stakeholder environment
Qualifications and Accreditations
Management of Portfolios (MOP™) qualification - optional

End User Services Manager / Lead Resume Examples & Samples

Manage 24/7 global L2 support teams which provided remote support to End Users with in the bank on Messaging and Collabration services and Remote Computing and Access Services Infrastructure
Responsible for daily management of the Operational support, ensuring all forms of workload are managed in line with established processes and procedures
Develop effective and efficient operational policies, processes and procudures
Primary Contact for regional teams, internal/external auditors and regulators
Responsible for Infrastructure Project Mangement and Coordination
Performing capacity and demand planning with service provider and governance team including forecasting customer demand for all in-scope and new services
Primary contact on a daily basis regarding communication between client and service provider regarding service delivery changes, problems and recovery efforts
Responsible for assessment and approval of any on-boarding/off-boarding activities which may involve services, products, users, processes, etc
Managing the transition phase of transferring the functional, technical and procedural knowledge into the service delivery team
15+ years of experience in IT Infrastructure area with at least 5+ years’ experience in End User support Infrastructure i.e. Messaging & office collaboration tools or remote computing services
Exposure to Financial domain in the capacity of a leading end user support. Exposure to processes, exigencies and the level of criticality of a financial/banking infrastructure
Experience in using Project Management methodologies and processes is a must
Oversees all aspects and day-to-day activities of the service delivery function and support staff
Strong Delivery Management Skills
Should be very strong experience skills and knowledge on one of the below Technologies
Messaging and Office Collaboration / Hosted Environment
Ability to handle escalations
Strong Project Management knowledge
Excellent Written and Spoken communication skills and interpersonal skills
Bachelor degree in Technology OR equivalent higher education in I.T

National Branch Services Manager Resume Examples & Samples

Coordinate and develop Business Requirements Documents and other project specifications, work orders, and change controls
Collaborate with Legal/Compliance/Risk to ensure Firm requirements are met
Interact with operations, technology and various business partners throughout the project life cycle including the review and preparation of functional requirement specifications
Serve as business subject matter expert for the subject applications, including command of business processes and system functions
Provide support for branch inquiries and problem resolution
Develop and execute User Acceptance test plans and condition catalogs
Facilitate defect management and resolution
Perform “point of release” quality assurance on new software implementations
Create new, or update existing training materials and user guides
Prepare initial drafts of field communications and announcements
Work with appropriate service desks to transfer knowledge for post-implementation support
Assist with meeting preparation and facilitation
Help identify business needs and strategies within the subject applications
Work with business and project partners to fully assess impacts of new development
Assist in executing rollout/implementation strategies
Perform other miscellaneous project management tasks as directed by the Project Manager
Liaise with broader business, operations, and technology Project Management Offices
Daily administration for the applications supported included but not limited to report posting, class action posting and document management
Must be highly motivated with a strong work ethic and a will to succeed
Prior project management skills required
Strong written and verbal communication skills in both business and technical contexts
Strong analytical, process-oriented, problem-solving/issues-resolution skills
Strong organizational skills, attention to detail and excellent follow up skills
Be self-motivated and able to work in a strong team and high activity environment where the sharing of ideas and talents is encouraged and welcomed
Ability to work independently in a multi-tasking, deadline-driven environment
Proficient knowledge of Microsoft Excel, Word, and PowerPoint required
Knowledge of Adobe Acrobat and Visio strongly preferred
Financial Services experience preferred, but not required
BA or BS preferred, but not required
Series 7 preferred, but not required
Basic knowledge of Morgan Stanley systems and procedures (knowledge of any of the following 3D applications preferred: Branch Transfers Portal, Service Portal, Reports Portal, EPR) a plus

Visitors Services Manager Resume Examples & Samples

Supervise Concierge Relations Manager and Visitors' Services associates
Hiring and maintaining the appropriate mix of language-speakers in the Visitors' Center associate and Brand Ambassador pool
Working with Store HR team to ascertain language needs in key areas throughout the Flagship
Establish best practices for customer service-based language testing in associate population
Maintaining and updating Flagship’s multi-lingual language listing
Identifying service areas of opportunity and providing recommendations to Senior Management
Be primary point person for travel & leisure package fulfillment
Executing ‘Surprise and Delight’ elements for high-spending tourists
Conducting tours with VIP executive tour groups Welcome and greet visiting groups, provide overview of brand heritage, special services & amenities
Conduct store tours/on-site visits with key partners
Schedule associates to ensure proper coverage at Visitors Center
Ensure associates are up-to-date on all Visitor Marketing Programs
Train Brand Ambassadors to conduct store tours
Create succession plans for Brand Ambassadors and Visitors Center Associates
Provide direction and strategic implementation of priorities for team
Elevate profile of team with internal partners to drive enhanced service opportunities
BA or BS degree in Business Administration or Management preferred
5-7 years of experience in retail, customer service, tourism/hospitality role preferred
Experience in effectively and positively managing a team of hourly employees; exemplifies the definition of “leader”
Must demonstrate exceptional customer service, interpersonal and written communication skills
Ability to work under pressure, multi-task, develop and foster relationships in a positive manner
Knowledge of the upscale retail environment
Proficiency in Microsoft Outlook, Word, Excel

Services Manager Resume Examples & Samples

With thorough knowledge of all third party contract content, lead directly the day to day relationships with the Firm’s payroll and flexible benefits providers on behalf of HR Shared Services and work collaboratively to support Income Protection
Contribute proactively with the development of all third party outsourced arrangements working closely with key stakeholders including Finance, Global Procurement and UK HR Specialist Services Team to achieve a market leading proposition
Support Global Procurement with third party negotiations to deliver optimum and efficient service delivery
Ensure robustness of all auditable transactions linked to payroll e.g. pay release, payroll bank account, trusted sources and procedural documents including the management of the outsourced payroll budget
Lead all remaining operational activity and allocation of resources across the Pay & Benefits team through the use and development of existing tools, e.g. annual calendar, supplier database, skills matrices etc, to meet team deliverables and individual career goals
Develop and lead payroll accuracy methodology across UK HR Shared Services
Develop the Car Salary Sacrifice arrangements to ensure that the administrative support and financial model designs remain aligned to legislation and are competitive in the market. Make appropriate recommendations to adjust these models
Manage third party budgets on behalf of the Head of Pay & Benefits, recommending adjustments and changes aligned to the firm’s budgetary timetable. In turn oversee and support the delivery of all flexible benefit reconciliation/recharge activity to ensure accuracy and timely delivery
Lead and develop stakeholder relationships with operational colleagues in Finance, UK HR Specialist Services, UKI Tax team, Global Procurement and other stakeholder communities
Lead on the development of Partner and retiree administration to make best use of the technologies that are in place to improve services to these populations
Manage on behalf of the Head of Pay & Benefits change projects at an operational level, working closely with the HR Shared Services Head of Projects as appropriate
Working closely with Global Procurement, champion Supplier Relationship Owner (SRO) responsibilities across the HRSSC supplier base and maintain effective formal evaluation of the Payroll provider
Escalation for Pay & Benefits queries in relation to third parties, stakeholders and/or employees
Four direct reports
Experience in HR Shared Services and/or management of outsourced services with experience in the corporate services specialism
Thorough knowledge of benefits policy administration, related legislation and previous experience of process re-engineering in this context
Demonstrable experience of working through third party suppliers for the delivery of outsourced services; knowledge of different payrolls to support local country and transient employee populations is essential
Strong interpersonal skills in terms of supplier development, operating standards, robust numerical capability, commercial outlook and attention to detail
Ability to constructively challenge peers and robust decision making

Intermediary Services Manager Resume Examples & Samples

Directly responsible for building and maintaining good relationships with front and back offices of broker dealers, distribution channels, 401k plan administrators, trust and service providers
Manages escalated issues from wholesaler and broker/dealer operations
Oversees new fund, mergers, omnibus conversion and other project initiatives
Responsible for the oversight of the dealer and service agreement process. Maintains a strong working relationship with the DST System Analysts and BFDS Full Service team, making immediate notification in the event of a system problem and following-up on the completion of the recovery
Works closely with various firms that purchase our products to facilitate NSCC processing by initiating and acting as a liaison for projects relating to the Transfer Agency
Works with National Account Managers, Divisional Vice Presidents, and Regional Vice Presidents to enter into agreements and to resolve service provider and broker/dealer issues that may affect the registered representative community
Oversees completion of appropriate forms for service providers and broker dealers to add new and/or existing funds to trading platforms, interacting with other divisions to ensure information is sent to firms and vendors in a timely manner
Initiates and acts as a liaison for Transfer Agent processes in the review of dealer and service agreement with Attorney’s in the Legal Department
Investigate, respond to, and resolve services issues reported by registered reps and clients, taking action on escalated phone calls
Oversees Intermediary Services tasks and responsibilities currently being performed by BFDS on our behalf
Provides timely feedback to BFDS and provides opportunities for improvement
Determines feedback to provide to BFDS and participates in monthly report card that is given to BFDS
Accountable for adhering to a compliance culture. This includes the Transamerica Prospectus, Anti-Money Laundering, and Insider Trading policies and procedures
Attend in-house, as well as external seminars affecting the industry throughout the year
Maintains a strong working relationship with the Legal and Transfer Agent Compliance areas on various projects/tasks
Responsible for reviewing sub t/a invoices to ensure their accuracy. Ensures billing rates are correct and volumes are appropriate. Use invoice database to identify any significant changes to amount invoiced by any firms. Documents any discrepancies that are identified in the invoices. Approves accuracy of sub t/a invoices before the they are sent to Senior Management for payment

Tele-services Manager Resume Examples & Samples

Build a telemarketing outbound model (internal or external) model supporting commercial segment in 2015
Build and manage multiple models across portfolio to evaluate how lead management and qualification can work to support new product or services at VMWare
Build and manage a new partner lead generation model that accepts and processes leads on behalf of the partner
Manage processes and data analytics to illustrate what is working, challenges and recommendations
Recruit, hire, and develop a team of telemarketing representatives
Build relationships across business units, sales, partner channel and America’s team to ensure collaboration, communications and alignment
Drive for results and meet or exceed monthly and quarterly lead KPIs, and sourced pipeline or revenue targets
2+ years proven results and track record in a sales or marketing organization
Demonstrated team leadership and management experience building and motivating teams
Entrepreneurial spirit
Analytical and process management
Deal with ambiguity
Knowledge, or ability to learn, VMware’s products, technology, and sales/technical certifications
BS/BA degree or higher, or equivalent job related experience preferred
Previous experience in high technology or B2B space

Consumer Services Manager Resume Examples & Samples

Direct and ensures compliance with all operations and functions, including policies, procedures, and objectives of departments
Conduct regular development sessions with Supervisors and associates to ensure all performance expectations are achieved. Monitor telephone interactions between customers and associates
Serve as a change agent and continuously evaluates workflow and identify opportunities for improvement
Provide guidance and assistance with complex issues, establishes work priorities and makes decisions within established guidelines and/or authority. Maintain a high level of knowledge/awareness in current business objectives. Stay current with all major developments, regulatory/legislative changes, and innovations in health savings account products
Establish and maintain relationships across multiple lines of business regarding client feedback, implementation and linkage of goals with the operation
Schedule adequate staff levels for various shifts and campaigns on a weekly/monthly basis in partnership with business partners. Prepare contingency staffing plans for special projects, unexpectedly high call volumes and absences to maintain the customer experience
Implement new processes, procedures and technologies as needed
Knowledge of DDA, bankcard, and loan products
Proficient in Microsoft office products, and applicable call center systems
Knowledge of policies and regulations (i.e. Patriot Act, Check 21, Reg. E, IRS publications 969, 502)
Demonstrated supervisory, coaching, leadership and interpersonal skills
Proven customer service skills and ability
Demonstrated strong communication skills
Proven decision making ability
Proven time management and leadership ability
Knowledge of UMB products
Proficient with UMB systems (i.e., Mainframe, Client Link, FDR and Intranet)

Services Manager Resume Examples & Samples

Estimates sales growth for departments based on annual financial planning program goals established by NEXCOM. - Develops short and long range facility improvement and equipment replacement projects with the Facilities Maintenance Department
Maintains quality control of services rendered and products sold. - Provides guidance and support to branch service locations. Visits branch Exchanges and locations to resolve problems in areas of responsibility and, based on recurring problems and/or those which may be common to several Exchanges, recommends revisions to governing policies and procedures
Directly responsible for the performance and operational effectiveness of the Exchange and/or assigned departments, as well as compliance with all operating procedures. Analyzes the overall efficiency and integrity of assigned functions with particular emphasis on high risk areas that may be susceptible to loss such as inventory shrink, shoplifting, refund fraud, paperwork error, associate theft, receiving and Open Purchase Order (OPO) errors. Ensures that all directives, policies and regulations relative to the management of cost control and loss prevention are adhered to. Actively works to create an environment intolerant of internal and external theft, paperwork error and inventory shrink. - Works under the direction of the NEO/GM, or Operations Manager

IT Directory Services Manager Resume Examples & Samples

Lead a team supporting 75+ locations, 10+ joint ventures, and 2-3 major data centers servicing approximately 17,000 employees worldwide
Participate in the creation and implementation of policies and procedures to ensure consistency with company goals, industry best practices, and regulatory requirements
Be responsible for the overall architecture, development, implementation, and maintenance of the Active Directory (AD), LDAP, PKI Infrastructure, ADFS, and Identity Management services supporting a global enterprise
Establish and maintain best practices, processes and procedures to underpin the onboarding, transfers and offboarding processes for Authentication (User, Service, Generic, Vendor, and Business Partner)
Provide close liaison with project teams to ensure the smooth transition of new applications, systems and initiatives into the production environment that rely on the enterprises authentication systems
Resolve and conduct root cause analysis of system performance/failure issues
Manage production and maintenance of system documentation and standard operating procedures
Responsible for making decisions regarding the support and maintainability of the enterprises authentication and PKI systems on a day to day basis
Strong understanding and background of working with a complex Active Directory, LDAP, and PKI infrastructure and the requirement of strictly following standards, procedures and processes
Advanced detailed knowledge in AD architecture and infrastructure (LDAP, Directory Replication, group policy, security, schema changes, etc.)
Advanced detailed knowledge of DNS, Kerberos and Windows Authentication, to include authentication with other technologies for Single Sign-On
Ability to manage AD objects using Microsoft Powershell
Interface with other teams to ensure alignment and smooth transition of incidents, problems and project deliverables
Be responsible for budget forecasting and management
Ensure compliance with established industry rules, regulations and best practices
Produce weekly reports and updates to senior management
Show managerial courage and technical direction
Provide outage and service restoration reports to Senior Management
Communicate process and operational changes to department staff
Ensure the creation of appropriate documentation for operation of the environment

Energy Plants Services Manager Resume Examples & Samples

Procuring repair parts and services to maintain assigned equipment
Partner with clients to develop a mutual understanding of plant capabilities and customer requirements
Provide current operating information to the Engineering Department for their use in planning alterations and upgrades to plant equipment
Prepare accurate Regulatory Compliance reports in a timely fashion
Coach and assist team members with career development plans
Ten years of experience, including five years of supervision, in the operation and maintenance of plant equipment including Gas Turbines, Steam Turbines, Chillers, Air Compressors, Hot Water Boilers, Fuel Storage, and their support equipment
Possess or obtain within 90 days of hiring an Universal CFC License
Computer proficiency within a Windows environment
Proven ability to work effectively within a matrix organization
Proficiency using Maximo to: procure repair parts, operating supplies and various outside services; manage maintenance actions and personal; and administer the Preventative Maintenance Program

Shared Services Manager Resume Examples & Samples

Ensure the effective operation of the Shared Services (Accounts Payable, Credit and Collections, Payroll, and Travel) team, taking a “hands-on” approach when required
Manage Vendor Relations and disbursements made via check, ACH, credit card and wires
Manage Customer Relations as it relates to credit and collection with frequent communication to the Indirect sales team
Manage Payroll to ensure employees are paid accurately and timely
Own the Travel Policy and ensure employee compliance
Meets operational standards by providing accounting information to strategic plans and forecasts; suggests ideas for improvement; works with team leads to implement process improvements and reporting metrics
Responsible for all IRS reporting and compliance in the areas of AP and Payroll
Ensure vendor payments are processed within the company guidelines
Ensure customer credit is established within company guidelines
Manage company credit card program
Review of the AR and AP Aging reports for accuracy and reporting
Review of Payroll journal entries and other Payroll related reports for accuracy
Manage the collection of past due accounts
Monthly and quarterly reporting requirements
Provide input to the cash flow forecast
Analyze accounts receivable and payable activities for performance, including timeliness, accuracy
Management of teams which includes; hiring, training, coaching, and appraising job performance
Substantiates financial transactions by auditing documents
Reduce risk of fraud and financial reporting misstatement by following internal controls
Prepares special financial reports by collecting, analyzing, and summarizing account information and trends
Maintains company confidence by keeping financial information confidential
Analyze data and suggest ideas for improving
Involvement in any accounting business system updates or implementations
Bachelor’s degree in accounting or business field or equivalent experience
5+ years AP and AR management experience, payroll experience strongly preferred
2+ years directing or managing/supervising experience
Knowledge of accounts receivable, accounts payable, and payroll processes and understanding of systems
Demonstrates management and leadership skills
Proven problem solving and analytical skills
Detail oriented with the ability to manage multiple tasks simultaneously
Ability to build and maintain good rapport with internal and external customers and handle situations with confidence, tact and resourcefulness
Office environment. Utilizing an office desk – sitting, reading, listening, or speaking with the ability to move intermittently throughout the day

Sporting Services Manager Resume Examples & Samples

Running the daily operations and planning of Sporting Services at Orvis Shooting Grounds at Pursell Farms
The quality of the experience and customer service of Wing Shooting and Fly Fishing Schools, Sporting Clays, Guided Trips, and the Shooting Preserve
Staffing for all Sporting activities
Increase Membership
Manage costs and expenses for Sporting activities
The highest level of hospitality being provided at all times and the complete satisfaction and comfort of all customers while interacting with the Sporting Services
Frequent interface with Fishing Managers at corporate owned Orvis Retail Stores in the region, specifically when it comes to coordinated Sporting opportunities and marketing
Background in Shooting Preserves and Sporting Clays
Background in Instruction and Guided Trips
Knowledge of Fine Shotguns

POS Shared Services Manager Resume Examples & Samples

Lead a team of POS analysts that provide day-to-day support of POS Solutions
Oversee test and quality acceptance of newly developed POS solutions, working closely with technology partners to deliver
Analyze and report on performance of current solutions. Provide input into POS technical solutions roadmap to ensure issues are fixed
Execute systematic roll-out of new POS solutions releases to merchant base to ensure currency
Ensure timely notification and escalation of possible production issues with reporting metrics, inclusive of options and recommendations for prompt resolution
Communicate project status & provide timely escalation of issues to ensure project objectives are met
Support business partners throughout the product development life cycle
Ensure consistent and simple POS solution configuration administration
Devise and document troubleshooting documentation to aid Phone Channel in customer support
Provide ongoing support to TD Merchant Services on POS products
Support the creation of terminal profiles
Support testing teams in translating requirements into test conditions and expected results
Developing sound working relationships inside and outside the
Lead POS solutions maintenance releases
Lead, coach and develop team
Experience with POS Solutions Development and Support
Experience with delivering a Quality acceptance program
Analytical, identify and address root cause of issues
Operations experience, capable of streamlining and simplifying processes to support administration functions
Knowledge of POS systems, products and solutions is an asset
Strong people Management experience, including coaching and development
Strong organization skills, with the flexibility to adapt and manage within a dynamic business environment, managing multiple deadlines and priorities
Excellent communication, presentation and organizational skills
Post-Secondary Preferred

Services Manager Resume Examples & Samples

Bachelor’s Degree in business or related field
Office management and facility management experience
Prior experience in a health care setting
Demonstrated experience utilizing Microsoft Excel, Access, PowerPoint,
Proven ability to lead teams in both direct and indirect, or matrix, reporting relationships
Proven ability to adapt within a dynamic culture and thrive in an organization undergoing rapid transformation
Strong interpersonal skills and excellent emotional intelligence
Ability to work effectively within a collaborative environment

Value Added Services Manager Resume Examples & Samples

Sales Support
Technical Support Services
Training
Field Services

Treasury Services Manager Resume Examples & Samples

Minimum of 3-5 years Team Lead or Management Experience
Working knowledge of Treasury Management products and services
Analyze day-to-day work to identify opportunities to streamline and improve efficiencies --escalate to management as needed
Prepare and deliver clear, effective, and professional presentations
Deliver written communications that are well organized, concise yet complete, and in vocabulary appropriate for audience
Strong coaching experience to ensure the employees understand the importance of accurate work and achieving world class client experience

Treasury Services Manager Resume Examples & Samples

Minimum of 3 years relevant management experience with direct reports in a client facing function
Ability to work in a multi-task environment, managing multiple priorities while delivering results
Proven record of sound decision making, balancing risk with customer/client needs and business goals. High-potential/high-performing leader with demonstrated management, coaching and associate development skills
Experience handling escalated issues
Results/goal driven, able to inspire a strong sense of camaraderie, accountability and motivation to continuously improve performance
Recognize and/or lead resolution of customer impact issues

Collaboration Services Manager Resume Examples & Samples

Point of escalation for collaboration technologies in production
Ensuring that the tools and processes are in place to manage performance, capacity, availability, and quality of the collaboration technologies
Providing feedback to improve workgroup effectiveness
Manage all aspects of basic design, coordination, and requirements gathering
Creation of solutions that solve simple to complex business requests by leveraging the collaboration toolset
Educate our customers on what is available and the purpose of each capability
Manage training where necessary
Governance implementation
Maintaining the collaboration capabilities in production
Driving collaboration improvements
Implementing additional capabilities driven by a strategic and tactical roadmap
License management
Knowledge of Office 365 underlying capabilities (i.e., Yammer, One Drive)
Office 365 tenant configuration and related on-premises infrastructure
Sharepoint tenant configuration as well as on-premises infrastructures
PowerShell command line utilities
Microsoft solution framework
Knowledge of ITSM and ITIL standards
Ability to communicate effectively with both internal and external clients
Ability to work within a global team across cultures
Interpersonal skills to maintain and build relationships
Skills of effective oral and written communication with ability to communicate technical information to audiences without technical knowledge
Able to work under pressure and in an environment of rapid response
Able to interact with business and technical partners at all levels of the organization
Make decisions based on an accurate and complete analysis of known information, through a solid understanding of the business and its priorities, and factors both hard data and respect for people concerns into the analysis and decision making process

Site Services Manager Resume Examples & Samples

Own the relationship between Gannett Technology and Product and USA TODAY, providing a liaison, escalation, and supplemental communication function to and from the overall organization on operational issues, including but not limited to deployments and releases, upcoming features, long-awaited fixes, and service interruptions
Represent the needs of USA TODAY during prioritization of back-logged tickets to align efforts against operational and strategic needs. Oversee and/or manage Associate Site Service Managers in the execution of the responsibilities above
Conduct regularly scheduled discussions with staff from USA TODAY to proactively seek out issues not being reported and context for known problems
Work with product and operations teams to provide operational focused input to the strategic roadmap
Understanding of newsroom processes and roles
Experience doing custom configuration of WordPress or similar

Finacial Services Manager Resume Examples & Samples

Progressively gain knowledge of financial solutions, BMO’s products, processes and systems, and BMO Financial Group as training program is completed
Works cooperatively and productively with others
Identifies opportunities for referrals and makes smooth hand offs to partners in the BMO Financial Group of Companies

Textile Services Manager Resume Examples & Samples

Technically Savvy-familiar with productivity reporting tools
A minimum of 3 years working in factory environment
Experience in textile or manufacturing environment
Bi-lingual(Spanish, Haitian Creole, Vietnamese

Services Manager Resume Examples & Samples

3 years experience gained in administrative, merchandising, technical or other responsible work which enabled the applicant to gain a background in merchandising and store operational practices; skill in dealing with others in person-to-person work relationships; and the ability to exercise mature judgment
1 year of academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a 4 year bachelor's degree for 3 years of general experience
4 years of experience which provided a background in Services or Retail practices, procedures and merchandising, such as sales promotion, display of merchandise and services, developing and improving operational plans and controls, maintenance of inventory levels and stock controls, customer service, maintenance of equipment, exempt or non-exempt supervisory experience, and maintaining effective sanitation, security and safety regulations, or similar work which demonstrated the knowledge and abilities to manage a service area

Investor Services Manager Resume Examples & Samples

Managing a team of Investor Services representatives which includes coordinating the overall work plan and managing and monitoring work in progress.This work involves subscriptions, redemptions, transfers andAML/KYC document collation
Providing coaching, training and leadership as necessary to the Investor Services team
Point of contact for clients/investors to ensure overall client/investor satisfaction
Acting as escalation point and problem solver for the team, ensuring action plans are implemented in case of any service issues
Contributing to internal project initiatives, including technology and operational initiatives
Developing culture of continuous efficiency improvements resulting in increased capacity
Acting as a subject matter expert for Investor Services questions and issues
Providing periodic reports and feedback to senior management on a multitude of Investor Services topics, client issues, and department initiatives
Day-to-day interaction with other departments and counterparts to prevent/ resolve issues
Bachelors degree in Finance or related field
6+ years experience in Investor Services or related field (financial services/fund administration, corporate communications, portfolio management, or securities analysis) and a strong familiarity with the workings of the capital markets
A thorough knowledge of Fund Structures and all aspects of the services provided by an Investor Services Department
Strong knowledge of AML/KYC compliance
Prior experience managing a team, preferablyfor transfer agency or investor services for hedge funds
Demonstrated ability to manage complex projects and work effectively with corporate executives
Ability to work under pressure and manage tight internal and client deadlines
Excellent communication skills, including written, listening and presentation abilities
Excellent client relationship management skills

Mobile Services Manager Resume Examples & Samples

Plan and execute a mobility strategy and roadmap with appropriate stakeholder community
Identify, select and manage third party global mobile management providers to implement worldwide mobile device policy, procurement and support
Help implement service management solutions for both iOS and Android
Provide Level 2/3 support for mobility hardware, software and infrastructure related incidents
Manage and maintain global EMM/MDM environments and other mobile infrastructure components
Create and maintain technical documentation for all aspects of the mobility environment at a regional level
Participate in vendor evaluation/selection processes to ensure robust mobility practices in order to keep on top of new technology
Create training and technical documentation for third party provider for Level 1 support
Interface with internal and external development and project teams to ensure mobile implementations are in line with standards
Responsible for maintenance and communication of existing, new and evolving mobility practices

Member Services Manager Resume Examples & Samples

Serves members at member service desks, setting an energetic, helpful and friendly tone
Establishes genuine relations with, and connects all members to their interest groups by actively engaging the members in their areas of interest
Interacts with members to obtain feedback on quality of product, service levels and overall satisfaction
Ensures team members understand customer service expectations and parameters
3 to 5 years managerial experience
3 to 5 years customer service experience
3 to 5 years of experience in event coordination and program planning and management
Significant experience outside Life Time is strongly preferred

Assistant Member Services Manager Resume Examples & Samples

Sets the standard for the Member Services Department by ensuring walk-in prospective members are promptly greeted and a Membership Engagement Advisor is quickly contacted to assist them
Completes member paperwork, including address changes, new members, electronic funds transfers and payments and possibly membership change requests
Responds to member inquiries regarding Life Time programs, products, services, policies, and procedures in a professional and timely manner
College degree in business or related field preferred
Basic POS (point of sale) transaction experience

Member Services Manager Resume Examples & Samples

Interacts with members and guest on a continuous basis to obtain feedback about their experience in the club; utilize feedback to recognize outstanding employee service performance and improve service delivery: emphasizes and holds leadership team accountable for addressing service failures or potential service failures and developing innovative ways to exceed member expectations
Reviews team member/member feedback with the leadership team and verify that corrective action is taken; responds to and handles member problems and complaints
Suggest methods of preventing hazards to safety committee
7 to 10 years managerial experience
7 to 10 years customer service experience
7 to 10 years experience in event coordination and program planning and management
Significant experience outside Life Time Fitness is strongly preferred

Assistant Member Services Manager Resume Examples & Samples

Ensure team members greet and service members in a friendly and professional manner by working the front desk zones about 45% of the time and following LTU customer service training
Ensure team members are attentive and promptly respond to members needs, even anticipate member needs
Participate actively in taking membership change requests and saving memberships or converting members to a non-access membership at a high rate
Ensure team members admit members by scanning their membership cards and appropriately respond to messages regarding the account
Ensure phone calls are answered and transferred in a timely and professional manner
Ensure walk-in prospective members are promptly greeted and a Membership Engagement Advisor is quickly contacted to assist them
Ensure call-in prospective members are quickly transferred to a Membership Engagement Advisor and are not placed on-hold or transferred to voicemail
Be available and trained to greet and service members at the Front Desk and Account Services Desk
Responsible for entering and completing all date entry for the club
Responsible for all daily club cash deposits and three daily cash counts/drops
Expert working knowledge of MMS ( Member Management System)
Mentor member services staff to develop excellent customer service and promotional skills
Manage new hire needs: recruit, interview, hire and train new member services team members
Assess individual performance, provide feedback, and recognition
Cross-train with other departments
Direct and assign projects to front desk team members
Assist with department meetings
Support and articulate the Life Time Fitness mission statement
Adhere to company policies and procedures
Ensure cleanliness of the club using all 6 senses
Comply with all company safety rules
Use all required safety devices and personal protection equipment
Report accidents and injuries to supervisor as soon as possible
Participate in safety training and safety inspections
Extensive knowledge of all club policies, procedures, programs, products, and services
Firmly but tactfully enforce Life Time Fitness policies and procedures
Excellent customer service and promotional skills, energetic, enthusiastic, and motivational
Ability to coach, develop staff, and foster a team environment
Ability to multi-task, learn quickly, and make decisions easily and quickly

Imaging Services Manager Resume Examples & Samples

Works with the Administrative Director on planning, organizing and directing Imaging Services operations and ensuring compliance with all local, state and federal regulations
Works as the PACS product manager and maintains the PACs system, making all changes and corrections as needed to ensure accurate patient records
Makes daily rounds in Imaging Services to judge effectiveness of operation, utilization of personnel and supplies, and general ethical and professional atmosphere
Secures and maintains the physical facilities, equipment and supplies which are required to carry out effective patient care and create an optimum physical environment
Carries on continuous analysis, evaluation and audit of Imaging Services
Initiates and actuates improved methods of services and directs their implementation
Communicates appropriately and clearly to physicians, staff and administration
Interacts professionally with patient/family. Consults other departments, as appropriate, to collaborate in patient care and performance improvement activities
Ensures that the staff technologists are not allowed to perform independent fluoroscopic examinations
Delegates authority and responsibility to the Imaging Services personnel
Maintains standards of performance
Directs and participates in the human resource management function for the department by assisting in the selection, promotion, orientation and performance appraisal processes
Coordinates the department’s in-service training
Promotes effective intradepartmental and interdepartmental relationships
Interprets and enforces Imaging Services procedures and maintains and interprets hospital policies and procedures
Cooperates in planning programs and safety and preparedness for fire and disaster
Attends and participates on hospital committees, as appropriate
Is responsible for the implementation, monitoring and evaluation of performance improvement and CQI activities
Provides staff education with an emphasis on the organizational performance quality improvement program
Ensures that there is adequate storage for supplies and equipment. Films and supplies shall be stored in the Imaging Services area. No film shall be stored in the x-ray room itself. Barium and contrast material and the like may be placed in the cabinets
Promotes and advances hospital-community relationships and participates in community affairs
Ensures preventive maintenance of equipment
Provides care appropriate to condition and age of the patient, including neonate, pediatric, adolescent, geriatric and general population
Ensures compliance with policies and procedures regarding department operations, fire, safety and infection control
Effectively and consistently communicates administrative directives to personnel and encourages interactive departmental meetings and discussions
Represents the organization in a positive and professional manner
Complies with all organizational policies regarding ethical business practices
Communicates the mission, ethics and goals of the hospital, as well as the focus statement of the department

Global Services Manager Resume Examples & Samples

Is responsible for a global geographical area and large, complex, high visibility, strategic, or tactically important assigned accounts. Revenue targets are comprised of account revenue, support revenue and professional services revenue
This individual effectively works with, and influences senior internal personnel within the function, employees in other functions that support the sales effort, and has direct customer contact, often through executive level
Limited management supervision and direction is provided since this individual operates and drives results independently
The ideal candidate is a subject matter expert and strongly influences team decisions and initiatives. May also act as a team leader and major decision maker for team projects
A minimum of 10 years of direct high technology based service and support management experience at Enterprise level customers in a senior customer facing role
Experience in storage or data center operations is preferred
A minimum of 3 years of professional services engagement management experience
A minimum of 2 of years experience working with professional services and support partners
A minimum of 5 years of direct management experience and utilizing contract negotiation skills
A Bachelor of Science Degree in Electrical Engineering or Computer Science, or equivalent experience is required

IT Services Manager Resume Examples & Samples

Oversee and provide day-to-day management for the service desk operation to ensure incidents, service requests and escalations are dealt with in a timely fashion. Manage and coordinate urgent and complicated support issues
Monitor and address support provided by Depot to stores for Tier 1 and 2 issues
Oversee management of team schedules to ensure proper coverage during normal working hours, non-normal working hours, and during planned / unplanned events
Responsible for managing the life cycle of all issues, primary objective are: to prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize the impact of incidents that cannot be prevented
Ensure service levels are maintained
Identify chronic occurrences in reported technical issues, and notify leadership team of increasing trends, unusual activity or repeated activity
Oversee and manage the distribution/rollout of new store hardware/equipment such as pin pads and registers
Procure new store equipment within allocated budget
Build relationship and help manage vendors supporting the infrastructure
Ensure issues are documented in knowledgebase application software to facilitate resolution and maintain user satisfaction
Provide leadership and project management for store related initiatives
Manage, mentor and guide team leads to develop and enhance their leadership abilities

Trip Services Manager, Adventures by Disney Resume Examples & Samples

Assist Manager in identifying areas for process improvement and fulfilling various projects as necessary
Assist in resolving technical issues relating to Adventure Guide electronic equipment, slideshow and Guest microsite
Assist in inventory tracking systems; monitor, track and update status of items for distribution
Generate weekly shipping grid detailing the delivery schedule of supplies and communicate to the various partners
Assist in managing the Adventure Guide costuming process
Assist with tracking and monitoring incoming Guest communications via the Trip Services email inbox
Coordinate start and end of season project plan and react to changing demands and timelines
Enthusiastic attitude and exceptional work ethic
Results oriented, self-motivated and disciplined
Able to project plan from start to finish
Accuracy and attention to detail are essential
Identify challenges and be able to problem solve
Strong ability to work effectively in a team environment
Ability to organize and prioritize. Ability to work on several tasks at once
Proficient with Word, Excel and MAC OS
Knowledge of SAP and Casual Buyer

Trial Services Manager Resume Examples & Samples

Function as a Program Delivery Lead for T&P Programs as assigned to include development & test phases as well as facilitation of trials and deployment planning
Provide leadership to other resources as assigned and support all existing communication forums as needed as well as proactively suggest & implement new forums as appropriate
Provide program management leadership and expertise. Serve as the source of truth on GA commitments and ensure all parties are on the same page regarding objectives and definition of success
Manage the program and team through the deliverables associated with the program by establishing milestones and monitoring adherence to plans and schedules by holding leads accountable as appropriate
Identify project risks and mitigation plans as appropriate and drive mitigation solutions to completion
Communicate with key stakeholders including development teams, operations, product and Sr. Leadership as required
Validate Trial participant information in provisioning tools before assigning equipment
Coordinate installation and in some cases install CPE devices in employee's homes
Troubleshoot trial related issues and engage support teams
Understands the scope of programs as defined by the business

Employee Services Manager Resume Examples & Samples

Lead all operational activity and allocation of resources across the Employee Services team to meet team deliverables and individual career goals. Organise the workflow across the team on a daily basis, ensuring full contingency plans are in place and key priorities are achieved. Plan for periods of increased activity through medium and short-term resource planning ensuring optimum productivity of the team
Respond to service issues in a timely and constructive way, providing advice and guidance for speedy investigation and resolution. Escalate to the Head of Employee & Advisory Services when necessary
Provide leadership to the team, supporting coordinators to increase their knowledge, skill and competence. Build motivation within the team, acting as a role model. Facilitate detailed monitoring and checking of understanding through the team coach, agreeing individual action plans as appropriate
Accountable for recruitment of all new team members, developing new and innovative ways to attract talent from the job market
Create opportunities to identify added value services. Plan, implement and measure their effectiveness. Constantly review and analyse working practises and develop plans to improve the service and efficiency within the teams
Identify potential risk to the firm, and escalate to the Head of Employee & Advisory Services where necessary
Demonstrate proficiency and subject matter expertise in all systems used and transactions undertaken by the Employee Services team, ensuring that the team KPI is met and exceeded
Lead and develop relationships with operational colleagues in Finance, Risk Management, Talent teams and other stakeholder communities, demonstrating proactive sharing of management information and opportunities to further improve service
Manage on behalf of the Head of Employee & Advisory Services change projects at an operational level, working closely with the HRSSC Leadership Team as appropriate
Contribute to HRSSC, PSS, CBS and wider HR projects and initiatives
Commit to own personal development and completion of appropriate learning and development activities to ensure capability and skills are current
Proven experience as a HR professional, ideally in HR Shared Services. Experience of implementing and leading process improvements in a demanding, quality driven, professional environment
Extensive knowledge of and interest in, operational HR systems and procedures in a customer focused environment. Able to demonstrate success in process improvement and excellent coaching skills to ensure optimum operational effectiveness
Proven track record in successful team management and coaching experience
Degree level or equivalent experience

Interpretive Services Manager Resume Examples & Samples

Responsible for day to day operations of the interpretive department and staff
Develop labor projections and manage to pre-determined levels approved by the General or District Manager
Recruit and hire all interpretive staff on an annual basis, as necessary
Oversee the design, organization, direction and/or conduct interpretive and appropriate level natural history training programs for DNHT, TWT, VTS and FCSS bus driving positions. This includes but is not limited to training Certified Interpretive Guides and Certified Interpretive Hosts through the National Association for Interpretation
Certified Interpretive Trainer certification is required for this position in order to offer these courses to employees
Oversee the direction and provision of appropriate training and development for the Living History and Alaska Native interpretive programs that support the DNHT. This includes training Certified Interpretive Guides through the National Association for Interpretation
With the assistance of the General and/or District Manager design, develop and implement or update Interpretive Planning efforts
Develop any plans in a manner consistent with NPS Operating Plan and Mission Statement. Manage, mentor and provide direction to the Interpretive Coaching staff
Provide supervision in the form of auditing and coaching for interpretive staff and driver naturalists
Manage coaching program and interpretive development plans
Auditing and coaching is reflective of the particular job description
Performance appraisals to be conducted as they relate to interpretation for DNHT, TWT, KE, Living History and Athabascan Cultural History interpreter positions
Interpretive design and planning projects will be assigned as required to support the products the concession provides
Support external interpretive planning, design or training efforts and projects as assigned
Employee is responsible for general knowledge of corporate environmental policies and procedures and how they relate to their job functions
Corporate policies and procedures are posted on bulletin boards or can be accessed at dpr.web
Job specific Environmental Aspects and Impacts will be communicated by Dept. Managers during EMS training
Environmental objectives and targets will be communicated by dept. managers for each dept. during EMS training
Employee will have no less than 1 performance review per season to include an evaluation of performance standards as they relate to work instructions addressing their department's environmental aspects
Bachelors Degree (Masters preferred) in the natural sciences, interpretation or communications
Proven ability in interpretive planning, budget management and analysis, and interpretive program development
Previous experience as an interpreter with a demonstrated knowledge and practice of having met National Park Service guidelines with respect to interpretive standards
Demonstrated ability to develop interpretive themes from factual natural and human history consistent with the Denali Park region
Current or willing to obtain Certified Interpretive Trainer and or Planner status with the National Association for Interpretation
Minimum of 2 years experience in managing, training and coaching personnel
Demonstrated knowledge of sub-arctic ecosystems and cultures
Proven knowledge of Microsoft Office (mainly Microsoft Word, Excel and Power Point) and PC based-computer systems
Current drivers license with clean driving record
Previous experience in Living History and Cultural Interpretation strongly preferred
Previous experience in the hospitality/tourist industry a plus

IT Services Manager Resume Examples & Samples

Supervise and lead a team of IT Support Specialists
Coach IT Support Specialist team members and encourage professional growth and development
Deliver regular performance reviews and guide team members to reach goals
Review and approve timesheets. Approve time off requests and monthly schedule
Work with management team to facilitate a feedback to team members on issues such as customer service, communication, and technical skills, in order to enhance the quality of support delivered
Participate in the management of a service level agreement and of service level compliance
Help maintain a training program for customer service and technical knowledge
Participate and assist in driving the knowledge management process
Demonstrate an understanding of customer and business needs
Resolve escalated customer issues or liaise with responsible groups to do so
Analyze issues that impact the team and overall business objectives
Maintain a high level of employee morale within the team
Ensure team members have the equipment, tools, and space needed to allow them to excel at their job
Develop/update plans and prepare the team for new product/service releases
Foster the technical development of IT Support Specialists
Develop and enhance cooperative interdepartmental relationships and communications
Work closely with the IT organization to establish best practices and processes
Communicate with other supervisors and work together to effectively lead the department
Participate in the hiring process including interviews, setup, and training
Ensure department policy adherence
To log all calls received in the call tracking system
5+ years of IT, Ticketing or Help Desk support. Ticketmaster/Live Nation experience preferred
Previous supervisor or manager experience in a Help Desk or Service desk team a plus
Thorough understanding of helpdesk operations, IT best practices, industry trends and customer service
AAS Degree or equivalent technical certificate and/or experience in a field service/technological industry position; a strong background in data communications, computers, and networking, as well an electro-mechanical aptitude
Working knowledge of the Microsoft Office suite including excel
Ability to work under pressure to meet targets and deadlines

Finanacial Services Manager Resume Examples & Samples

Projects a professional presence; proactively engages customers in complete conversations about their personal banking needs; listens actively to identify customer needs, clearly explains potential solutions and their benefit to the customer
Learns quickly and is motivated to apply new knowledge
Progressively able to fulfill a broader range of customer needs as additional training is completed

Payments Services Manager Resume Examples & Samples

Direct the implementation of emerging customer experience servicing solutions across the enterprise. Collaborate with partner teams and technical program managers to move new payment types from vision to delivery. Execute business initiatives to drive customer, employee process improvement and cost reduction changes
Manage on-going business projects, relationships and people to execute business priorities associated with transaction process automation, expansion of transaction offerings to enhance TCF’s customer experience and the implementation of new technology solutions
Provide leadership to Payments teams across the organization to enable Payments transparency while leveraging capability across business lines to accomplish payments strategies. As a payment SME, develop recommendations for new payments solutions which will include defining business requirements, socializing recommended solutions, and obtain internal approvals from key stakeholders and ensure compliance. Partner with internal stakeholders to model the impact solutions will have on TCF, e.g. cash flow, and identify and mitigate TCF's risk exposure. Engage with internal/external partners (retailers, software providers and other financial institutions) to build out these solutions
Investigate and propose ways to utilize technology to create innovative payment solutions that are aligned with customer expectations and can be used across the organization in a cost effective, sustainable way contributing to the bottom-line
Develop and maintain a 5-year vision and a 2-year strategic plan for payments and customer experience servicing solutions
Ongoing ownership of Customer Servicing operational processes which will include work flow development and process automation to enhance the customer experience. Redefine job requirements for servicing roles, as needed that are aligned with customer expectations
Four-year degree in business or related discipline (or) equivalent working business experience
Minimum 10 years’ experience in Finance or Technology related field; including project management experience with at least 3 year experience managing a team
Proven success in managing relationships
Demonstrated business leadership of people with proven ability to influence change
Demonstrated track record leading projects and/or process improvements initiatives
Strong communication skills with ability to effectively present ideas to senior management, cross-functionally team and external stakeholders

Senior Site Services Manager Resume Examples & Samples

Identify operational priorities and execute work to benefit assigned sites by completing tasks, coordinating resources
Own the relationship between the Technology Division, Product Division, Strategy Division, Content Division, and your markets, providing a liaison, escalation, and supplemental communication function to and from the overall organization on operational issues, including but not limited to deployments and releases, upcoming features, long-awaited fixes, and service interruptions
Represent the needs of your markets during prioritization of back-logged tickets to align efforts against operational and strategic needs
Conduct regularly scheduled discussions with staff from your markets to proactively seek out issues not being reported and context for known problems
Work with product and operations teams to provide operational-focused input to the strategic roadmap
Work with the Director of Market Engagement to define policy, refine and implement execution plans for the Market Engagement Team
Familiarity with one or more modern Content Management Systems
Working knowledge of HTML, CSS, and JavaScript
Experience with account management and/or customer support

Growth Services Manager Resume Examples & Samples

Perform business development (to grow Ericsson business & Consulting Services)
Share project learning & contribute to Thought Leadership
Consultative Selling Skills
Financial Understanding
Experienced in Financial Services in at least one of the following industries
Business Consultancy record from driving Mobile Financial Services
Industry knowledge and experience

Member Services Manager Resume Examples & Samples

Manage member services team for POPSUGAR & POPSUGAR Must Have
Triage recurring issues and work with the appropriate team to figure out the issue and suggest a solution
Manage all customer service social media communication
Work with our fulfillment houses to ensure replacement items are in stock and are shipped in a timely manner
Work to improve customer service by monitoring inbound and resolved tickets
Work with marketing to develop a cohesive voice across all platforms
Must Have 3-5 years of Customer Service experience
Experience with Zendesk is preferred
Experience managing a team is preferred
Must be tech savvy and quick to learn new systems
Must have an unwavering positive attitude to inspire team members

Services Manager Resume Examples & Samples

Develops policies, procedures and performance standards to be applied in administering the service functions. Responsible for oversight and enforcement of Health, Sanitation, BUMED and other cosmetology related requirements. Makes recommendations on procedures and submits to designated supervisor
Develops and maintains procurement sources, supplies and services to ensure patrons will be able to purchase services and products at the lowest practicable cost
Responsible for ensuring cash handling processes and procedures are being followed
Directly responsible for the performance and operational effectiveness of the Beauty and Barber Departments, as well as compliance with all operating procedures. Analyzes the overall efficiency and integrity of assigned functions with particular emphasis on high risk areas that may be susceptible to loss such as inventory shrink, shoplifting, refund fraud, paperwork error, associate theft, receiving and Open Purchase Order (OPO) errors. Ensures that all directives, policies and regulations relative to the management of cost control and loss prevention are adhered to. Actively works to create an environment intolerant of internal and external theft, paperwork error and inventory shrink
Acts as Contracting Officer's Technical Representaive (COTR) for assigned concession and contracted operations
Coordinates and implements departmental promotions and sales events with service operations, visual merchandising, and merchandise procurement associates. Provides post-promotion feedback to Buyers, Services Operations Manager, etc
Supervises, trains, and motivates assigned associates. Ensures subordinate associates are aware of sales goals, sales events, policies, procedures, etc
Keeps current regarding industry/market trends for assigned departments. Conducts comparisons with other service providers to benchmark business practices. Implements "best practices" as feasible
Carries out policy of courtesy and service, recognizing the importance of genuine, obvious and active attention required in a service organization. Exercises tact, good manners, and courtesy when serving and assisting customers and fellow associates in the performance of duties. Actively seeks to become knowledgeable concerning policies and services offered in order to effectively carry out the requirements of this position. Responds to inquiries and provides assistance in a prompt and friendly manner

Japan Member Services Manager Resume Examples & Samples

Leading the day-to-day operations of the Disney Vacation Club Japan Member Services team who are responsible for responding to Member inquiries via phone and email
Drive operational performance with inspirational leadership; responsible for providing daily leadership and oversight of hourly Cast Members to ensure operational goals and service standards are met
Responsible for coaching and developing Cast members in all areas of performance including metrics and behaviors related to the Member and Cast experience. Coaching and development activities include (but not limited to)
Minimum one year of previous leadership experience with strong leadership skills to effectively develop, lead and inspire a diverse group of cast
Ability to speak, read and write in Japanese
Demonstrated coaching and counseling skills to develop and motivate Cast to deliver an exceptional level of service
Demonstrated effective problem solving/process improvement skills to identify and resolve day-to-day operational opportunities and drive an enhanced Guest/Member experience
Proven strong background in customer service / recovery
Ability to work day through night with a flexible schedule to meet the needs of the business

Outside Services Manager Resume Examples & Samples

Provide outstanding service to members and guests while maintaining club policies and procedures
Assist with the Management of Outside Golf Staff, Bag Drop, Practice Area, Golf Carts, and Golf Cart Staging areas
Treat all members, guests, and employee partners with respect
Maintain a professional image and demeanor at all times while on property
Maintain a clean and safe work environment in all work areas

Soft Services Manager Resume Examples & Samples

Participate in the creation and implementation of inspections and other quality practices and procedures
Customer Focus : A true innovator and genuine service oriented individual that is able to continuously monitor established quality procedures, and resolve internal quality issues and customer complaints concerning product and or service dissatisfaction
Communication: Directly interface, both verbally and written, with client senior management, vendors, and throughout all levels of the organization
Compliance: Stay current with all federal and state regulations/codes, comply with specifications, and ensure standards are met
Provide direct supervision of Quality Assurance to include training, assigning tasks, performance appraisals, and monitor procedures to ensure the processes are completed in an efficient and safe manner, and within the scope of company policies and procedures,
Inspections: Conducts planned inspections of the sites to check the level of service quality provided by in-house and vendor teams. These inspections should serve as an assurance of quality as measured by the surveys received from the clients
Supplier Performance Management: Delivers high quality, creative, and cost-effective solutions that delights the client. Closely monitors work requests communicated by JLL, the client and vendors
Dramatically raise the bar in vendor quality and service while reducing overall costs
Hold vendors accountable for delivering high quality service per contract expectations, partnering with vendors to continuously improve service quality, and resolve/troubleshoot service issues
Analytical capability: Analyze trends and utilize data to anticipate and proactively address issues in the environment
Financial Acumen: Challenges year-over-year increases in costs; pro-actively identifies ways to drive out “process waste” in order to reduce costs
This position requires a bachelor’s degree, preferably in Hospitality, in addition to a broad range of business experience acquired through previous work experience
Industry Expertise - Understand the fundamentals of the outsourcing business and a proven leader in the client services arena, including but not limited to, supplier performance management practices

Workplace Services Manager Resume Examples & Samples

First-class interpersonal skills required to develop effective relationships at all levels throughout the business
Proven financial management and analytical skills to ensure the cost effective delivery of business services across Novartis
Ability to work under pressure to deliver against deadlines
Able to manage in a fast changing environment and communicate positive advantages of change
Able to translate customer needs into action and meet needs of customer
Able to ensure business continuity and develop appropriate business contingencies
Able to create and implement strategy in own work area
Be visible beyond peers
Able to create an environment in which JLL core values are valued throughout the organization, leading by example in these values
A proven manager, able to develop, motivate and lead teams to delivery of business goals
Ensure alignment with other JLL Operational business units
Have the ability to advise and influence senior management and colleagues, to ensure high performance
Able to identify and document best practice procedures relating to own work area
Responsible for developing and training of staff in own work area to maintain best caliber individuals
Detailed understanding of Facilities Maintenance marketplace, particularly delivery of hard and soft services
Ability to be able to anticipate, identify and resolve problems in a proactive, constructive and creative fashion
Demonstrate sound commercial judgement
Proven financial management experience
Have track record of sustaining effective relationships with customers and external and internal service providers
Excellent knowledge and understanding of customer
Sound commercial awareness
Proven experience of bottom line focus and able to implement in own work area to demonstrate costs savings and efficiencies
Understanding of the JLL business and knowledge of business drivers and objectives
Sound track record with minimum of 7 - 10 years’ experience at managerial level
Academically/professionally qualified
Able to demonstrate a professional career and subject matter expertise within IFM/Soft Services
Able to demonstrate you have successfully managed change and been instrumental in it
Experience of managing multi-disciplinary teams
Ability to develop services and implement new policies and strategies

Member Services Manager Resume Examples & Samples

Communicates proactively with members, engaging them in Life Time programs and interest groups
Establishes genuine relations with members and provides service that is above and beyond customer satisfaction
7 to 10 years of managerial experience
7 to 10 years of customer service experience
7 to 10 years of experience in event coordination and program planning and management
Experience as Member Services Manager preferred

VIP Services Manager Resume Examples & Samples

Responsible for selling all VIP Service sales with focus on memberships
Responsible for selling products under VIP umbrella beginning with the most profitable options
Achieve monthly, quarterly and yearly budget goals
Reports to Director of VIP Services
Oversees Concierge’s day to day duties
Actively retain current business opportunities and solicit new business opportunities through effective sales calls, presentations and site tours
Generate revenue via prospecting leads, upgrading existing sales and renewing lapsed business opportunities
Monitors various market and industry trends to develop and implement ever evolving strategies to sell memberships and other VIP products
Develop and nurture relationships with Members (to include: significant time spent in Foundation Room, member outings and events and other opportunities to build rapport) to maintain a high retention rate and to develop referrals
Will manage and use data management programs including Sales Force and SevenRooms
Create and lead Marketing initiatives that increase VIP sales, working closely with Marketing department
Will work in tandem with various departments including, Marketing and Operations
Network to increase visibility within community
Supports the strategic direction of the VIP Services department, including operating procedures, structure and efficiency in order to provide maximum value to House of Blues
Maintain a positive attitude
Maintains objective viewpoint in all circumstances
Maintains organization and focus on assigned tasks/goals
Takes creative risks to enhance revenue
Ability to sell a non-tangible product
Thinks creatively to produce new possibilities in all areas
Shows respect by considering the rights and dignity of others rather than self
Communicates assertively in a non-aggressive, candid manner
Able to maintain a flexible work schedule to accommodate business needs

Treasury Services Manager Resume Examples & Samples

Call Center experience preferred
Experience in high paced environment with ability to juggle multiple priorities
Must have experience leading teams and managing performance at all levels
Strong written and verbal communication skills and ability to interact with all levels of the organization. Ability to perform analysis and present results and develop action plans for improvement
Incident management and escalation management experience
Cash Pro experience and knowledge highly desirable

Access Services Manager Resume Examples & Samples

2+ years of working in the Pharmaceutical industry
Previous experience working on or managing a Reimbursement or Patient Services Program
Experience with Field Sales; Reimbursement or Managed Care Account Management

Access Services Manager Resume Examples & Samples

2+ years of working experience in the pharmaceutical industry
Solid Project Management experience
Previous experience working on or managing a Reimbursement or Patient Services program
Previous experience with: Field Sales; Reimbursement or Managed Care Account Management; Managed Markets Marketing; Brand Marketing; Commercial Operations; Program Management; and, Project Management

Mobile Demand Services Manager Resume Examples & Samples

The Demand Services Manager will serve as a key point of contact, and is responsible for the day-to-day management of programmatic demand partners
This includes Integrated Bidders (such as DSPs and Ad Networks) as well as supporting Buyer accounts such as Agency Trading Desks, Independent Trading Desks and Agency Programmatic Buying Units
The Demand Services Manager will work in partnership with the Demand Development team and the wider Demand Services organisation to identify and facilitate account growth opportunities - delivering best-in-class customer-service
The ideal candidate will have a strong track record of pro-actively managing and growing digital media accounts on behalf of a digital media or technology business
Manage and grow regional demand accounts through pro-active servicing, timely response to queries and focused account planning
Oversee the integration and ramp-up of new Bidder Accounts to successfully launch new demand partnerships
Develop in-depth knowledge of the business benefits of the ONE Mobile platform, products, and capabilities and articulate this to buy-side partners
Facilitate regular business reviews and manage day-to-day account communications to identify revenue-growth opportunities and address any barriers to spend
Collaborate with colleagues and cross-functional teams at ONE Mobile / Aol to identify & drive opportunities for partners to increase their investment with ONE Mobile
Provide key partner insights to our Product and Publisher teams by gathering, documenting, and disseminating Demand accounts’ product needs and supply requirements
Act as a “brand ambassador” for Aol, representing the culture, values, and ambitions of the leading premium mobile platform
Extensive relevant account management experience in digital media and advertising
The ability to demonstrate knowledge and understanding of mobile advertising as well as the programmatic landscape is required
Entrepreneurial spirit and work ethic; proven track record of taking ownership and driving results for his/her business
Ideally fluent in at least one other European language (in addition to English) - although not essential

Soft Services Manager Resume Examples & Samples

Lead the strategic direction for the development and delivery of our global Soft Services (Mail, Reception, Janitorial and meeting services program)
Lead the development and execution of global and regional strategic plans. Support client deliverables by driving improvements in user experiences related to soft services
Innovations/Best Practices Focus: Identify and lead the implementation of best practices and break through innovations by “Bringing the outside in”
Organizational Focus: Review and propose changes to our soft services delivery model to ensure regional ownership with global coordination and leadership
Data Analytics Focus: Identify areas where utilizing Business Intelligence/Data Analytics in a new way can uncover hidden value. Work with BI team to identify where to expand the use of BI. Present the new use of BI and corresponding value to account
Savings Focus: Focus on initiatives that drive value/cost savings to match changing business climate. E.g., drive consistency and value through global service tiers for soft services. Build on success of regional programs
Develop, deliver and implement annual Soft Services strategic plan aligning key client representatives. Drive and monitor progress
Manage and lead multiple direct reports assigned to soft services and other FM service lines
Support annual plan initiatives through the use Business Intelligence, data analytics and benchmarking
Drive innovative solutions in soft services in support of account based innovation KPI
Support & attend the development, implementation & delivery of training & coaching plans for yourself & your operational teams
Identify efficiencies and additional cost savings opportunities with JLL suppliers, partnering with JLL sourcing
Support Supplier Governance Model as single point of contact for escalated issues that cannot be resolved at a local/regional level
Contribute to the achievement of the global/regional client relationship assessment scores and user productivity scores
Review service support models to ensure accuracy and reliability of delivery; with particular emphasis on global/regional consistency
Excellent customer/client relationship skills
Good interpersonal and leadership skills with success leading remote teams
Strong analytical skills and ability to solve complex problems
Excellent communications skills both oral & written
7+ years’ experience

Services Manager Resume Examples & Samples

Drive global DS vision for Integrated Turbine & Compressor Control (ITCC), OptiComp Applications for all technical support issues by using standard processes/tools and visibility to systemic problems
Provide front line response to customers technical issues resolution
Provide value-added & timely resolution to customer hardware & software issues with a primary focus upon the GE Controls Solutions product line
Execute Services Contract obligations (Technical Support, Case Management, & Issue Resolution per contract details)
Support customer in maintaining operating assets with DS products & services
Interface with customers and GE functions in the region to drive the DS vision for technical support
Identify current product improvement/enhancement based on customer feedback and defect analysis
Integrated Turbine and Compressor Control (ITCC) training curriculum enhancement and leadership to further train ITCC experts within DS
Bachelor's degree from an accredited university/college (or a high school diploma / GED with at least 5 years Oil&Gas / power generation experience and/or industry related experience)
MkVI/Mk VIe product design, requisition and troubleshooting experience
HMI product design, requisition and troubleshooting experience
MkVI/VIe ITCC & OptiComp Applications product design, requisition and troubleshooting experience
Ability to identify and drive process & product improvements
Ability to assist technical support and product service engineering groups with RCA’s & CIR’s
GE Gas Turbine, GE Steam Turbine and BOP knowledge and OptiComp Applications
Field Engineering Program (FEP) or other Technical experience
5-10 years of technical experience in Oil&Gas industry, previous commercial or project management experience

Student Services Manager Resume Examples & Samples

Oversee team managing student (FE, Channel Partner, and biomed) interactions including: training paths, course information; registrations; student logistics and communications; and timely student inquiry follow-up
Partner with the regions to fulfill global training needs in GSTD network. Optimize class fill rates, mitigate enrollment cancellations, manage escalations, and enforce class cancellation policies
LMS administration: coordinate course offering process via Global COE, manage student enrollment & cancelations, curriculum management
Tactical training schedule management for all technical training courses
Managed student enrollment in NPI technical training pilot and released offerings
Coordination of remote and distance learning training events: location, site resources, facilitators, students, and instructors
Establish metrics to ensure a responsive student center environment (backlog, response time, issue tracker, etc.)
Key stakeholder communication operating mechanisms
Coaching and mentoring of Student Support Services team to enhance operational deliverables
Drive efficiencies throughout team through effective resource utilization
Drive continuous improvement of processes and SOPs via simplification, standardization and best practice sharing
Region & Student POC for Technical Training processes / questions related to new GE Learning System
Member of GE Learning Council
Bachelors degree and 4 years training delivery, education or leadership experience or Associates degree and 6 years training delivery, education or leadership experience
Provide strong leadership and direction for staff and key stakeholders
Strong customer service and interpersonal skills
Strong written and verbal communications skills that can effectively communicate with a diverse client base
Experience in project management and leading a diverse team of individuals to reach organizational goals
Ability to manage multiple program and priorities in compressed timeframes
Experience data mining, manipulation and reporting using MS Excel
Expertise in the operation of PC computers and Word, Excel, Access, and proprietary software
Adaptable/Flexible: Being open to change (positive or negative) in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations
Willingness to travel up to 10%; including overnight stays when needed
Candidate must be legally authorized to work in the United States
Green Belt certification or Lean trained
Knowledge or experience with modality products

Power Generation Adoption Services Manager Resume Examples & Samples

Lead Adoption Services efforts, including coaching and process re-engineering to drive software utilization in customers’ organization
Lead projects and initiatives with broad scope and high impact to the business or is a recognized expert in a specialized field
Be responsible for major and complex assignments with long-term business implications, manage complex issues within functional areas of expertise, and contribute to the overall business strategy
Significant leadership experience in the power generation industry, including combined cycle and/or coal plant operation
Experience with Power Generation using multiple fuel sources
Significant experience in plant/fleet operations, plant system design, and/or fleet support roles
Strong oral and written communication skills both in Japanese and English
Experience with business process re-engineering
Experience in customer facing roles and exposure to c-suite executives
Ability to tell a complex story simply
Six Sigma Blackbelt or equivalent certification
Strong computer skills with analytic and presentation tools

Valuation Services Manager Resume Examples & Samples

Plan, organize, conduct, manage, and oversee projects and services in business valuation analysis, industry research, and related investigative services
Supervise, train, and mentor associates and interns on business valuation and related services and assess performance of staff for engagement reviews
Perform unbiased business and asset valuations for tangible and intangible assets, including equity valuations, option analyses, and purchase price allocations
Work closely with partners and staff on client management, practice development, and business development processes
Bachelor's degree in Accounting, Finance, Economics, Business Administration, or related field
4+ years of progressive experience in public accounting or consulting with experience in business valuation
Certification/license such as CPA, CFE, CMA, CFA, or CIA and/or valuation credentials such as CVA, ABV, AVA, or ASA preferred
Accounting, finance, and economics knowledge; proficiency in US GAAP and GAAS preferred
Experience in broad-based business and financial valuations, multi-discipline appraisals, and fairness opinions, especially those of closely held companies
Strong knowledge of SFAS 141/142, SFAS 157
Excellent analytical, research, organizational, and project management skills
Strong computer skills including proficiency in Microsoft Office Suite and audit preparation software
Ability to work additional hours as needed and travel to various client sites

Anti-money Laundering Services Manager Resume Examples & Samples

Minimum 5 years of experience in AML-focused activities
Subject matter expertise in BSA/AML/OFAC regulations as they apply to financial institutions, including retail, wholesale and international business (trade finance)
Ability to write and edit the BSA/AML/OFAC compliance manuals and review other bank policy and procedure manuals as appropriate
Ability to coordinate BSA/AML/OFAC training effort including the development and delivery of training
Ability to coordinate/develop annual AML / BSA / OFAC compliance and project plans
Experience in reviewing and executing BSA/AML/OFAC audit and compliance testing plans

HP Labs Services Manager Resume Examples & Samples

Manage service levels and escalations for services provided by Global Functions organizations. Work with the CREWS Delivery manager to ensure that HP Labs’ operational needs are being met
Lead communications for key policy awareness and compliance within HP Labs
Align business services and operations with HP policies and Global Functions services and act as primary communication link between HP Labs and Global Functions management
Prepare and manage budgets and expenses for Global Technology Programs (GTP) driven programs
7+ years in facilities management, business operations, R&D and/or product development roles, including 3+ years managing services in an R&D environment
Willing to take ownership with proven track record in driving projects to closure efficiently
Experience in managing facilities/construction projects
Strong negotiation skills with superior program and project management skills
Ability to effectively organize information and develop strategic and actionable plans
Experience in working with corporate support teams such as IT, CREWS, EHS, Legal, finance, procurement, and etc
Able to handle ambiguity and complex environments

Management Services Manager Resume Examples & Samples

Financial Management:Develop and support shop and cost center budget(s). Assists Director with developing and maintaining budget through recommendations and monitoring labor and non-labor expenses. Develops and maintains inventory systems to ensure cost effective supply availability; creates, approves and receives purchase requisitions
Human Resources Management:Provide continuous comprehensive training and coaching opportunities for delegation of duties when appropriate. Provide purpose, direction and motivation through leadership and coaching to accomplish goals. Hold supervisors accountable for high performance and high engagement by articulating expectations, monitoring performance and providing feedback/recognition consistently across areas of responsibility. Manages staff assigned to the electrical systems shop and pneumatic tube system. Including interviewing, selecting, training, disciplining, assigning staff work schedules and completing staff performance evaluations. Ensures all required training and compliances are completed within established deadlines. Approves payroll, overtime, vacation and compensation time and ensures areas are staffed according to need and budget. Meets with staff on a regular basis to ensure policies and procedures are in place to address standards of operations and expected performance. Ensures consistent, safe and timely performance is followed and documented by staff. This includes but is not limited to regulatory documentation and using the computer maintenance management software system. Provide clear direction through daily briefings, verbal and written communications
Planning/Programming: Develop and recommend procedures for preventative, routine and predictive operational and/or maintenance plans. Foster and promote a culture of proactivity, prioritization and responsiveness. Identify and track data regarding services, processes and personnel
Operational Management Regulation/Compliance:Maintain safety standards to assure compliance with applicable codes and regulations and provide a safe work environment. Provides leadership to ensure patient and non-patient corrective work requests, preventative maintenance, project coordination, troubleshooting and emergency events are managed, addressed and repaired in a professional and timely manner. Manage the normal and emergency power distribution systems, and associated equipment and documentation. This position is responsible for a coordinated and immediate response to resolve electrical utility system outages. Communicate directly with the University of Iowa physical plant and high voltage team. Develop, trains and implements processes and reports for staff to complete electrical system testing that includes but not limited to emergency generator testing as required by regulatory organizations. Assist with the design, planning and construction on new and existing UIHC spaces. This responsibility includes, but is not limited to, recommending preferred equipment types, manufacturers etc., coordinating shutdown schedules and identifying energy saving opportunities. Achieve program compliance with The Joint Commission and other regulatory agencies including but not limited to NEC, NFPA, OSHA and EPA. Oversee electrical contractor project work for accuracy and in compliance with UIHC design standards
Will be expected to be manager on-call 24/7 for emergency needs; as needed address on site conditions during off hours and weekends
Oversees shop compliance with UIHC, UI and departmental policies and procedures
Works closely with Assistant Director of Engineering Services and Director of Engineering Services to write and revise departmental policies and procedures, developing staff competencies
Reports to Assistant Director of Engineering Services
Positive Impact/Achieving Results: Ability to utilize existing resources and learning to achieve or exceed desired outcomes of current and future organizational goals/needs. Demonstrate ethical behavior in diverse situations while producing results
Service Excellence/Customer Focus: Ability to meet or exceed customer service needs and expectations and provides excellent service in a direct or indirect manner. Ability to effectively transmit and interpret information through appropriate communication with internal and external customers
Collaboration and Embracing Diversity: Ability to work with a variety of individuals and groups in a constructive and civil manner while appreciating the unique contribution of individuals from varied cultures, race, creed, color, national origin, age, sex, disability, sexual orientation, and gender identity
Bachelor’s degree in electrical or technical field preferred or an equivalent combination of education and experience
5-7 years of experience in the electrical trade is required
Experience in effective leadership and supervision, project management, technical inspection and/or project management is required
Demonstrated experience in managing personnel in a professional manner that includes periods of stressful deadlines and available resources
Excellent written and verbal communications skills are required
Previous administrative experience is required
Master’s degree is desired
2 or more years’ experience in complex project management in a health care environment is desired

Project Services Manager Resume Examples & Samples

Professional Engineering Certification would be an asset
University Education within Engineering, Commerce or equivalent would be an asset
Intermediate Computer Skills: Microsoft Project-Primavera
Expert Computer Skills: Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint

Global Documentary Services Manager Resume Examples & Samples

Provides leadership and oversight of the requirements, testing, task execution and operational readiness activities for projects
Participates in the review and recommendation of operational systems and procedures affecting Global Documentary Services within Electronic Treasury and International Operations Services, coordinating technically complex projects from an operations perspective
Interfaces with internal business partners to ensure successful and timely completion of projects, within budget and with high quality while maintaining or improving operational efficiency
Demonstrates emphasis on project controls (understanding progress of work), risk mitigation, issue resolution, and stakeholder facing activities, providing predictable results
Ensures adherence to project methodology, processes and standards. Provides input and strong management of project finances
Accomplishes results through the effective management of exempt level analyst staff
Administers corporate policies and procedures ensuring compliance with applicable laws and regulations
Considerable knowledge of operation functions, systems, and policies for International Trade Financial Services
Knowledge of Global Payments / SWIFT, Foreign Exchange, Multicurrency DDA Accounts
Foreign Exchange without trade experience – still open to interview (Foreign Exchange knowledge is transferrable)
Knowledge of International Payments via Foreign Banks
Knowledge of Trade Finance Accounting Principals
Knowledge of Trade Finance FATCA guidelines
Experience with HP Quality Center or equivalent testing and defect management solution
Experience with Microsoft software

Specialty Services Manager, VP Resume Examples & Samples

Apply a structured methodology to assigned project engagements, which may include Finance, Risk, or enterprise-wide program initiatives
Reviews applicable regulatory and/or legal pronouncements and determines an implementation program and approach. Performs gap analysis on existing policies, process and technology capabilities and makes recommendations for improvements
Review engagement deliverables of assigned analyst and staff resources to ensure accuracy and quality
Develops Project Initiation Requests, Project Execution Requests, Business Requirements Documents, Resource Plans and other Enterprise Project Life Cycle documents as required
Conducts the analysis of business problems including making recommendations to management to help identify methods, procedures, and technologies that enhance recommended solutions and project execution
Manage the reporting and resolution of issues, risks and dependencies, proactively identifying potential planning gaps, suggesting mitigations to risks, actions to close issues or complete open items
Must possess strong leadership skills and be very proactive in approach
Excellent PowerPoint and written communications skills
Prior experience with any of the following applications a plus, but not required – Hyperion, PeopleSoft, OFSAA, Moody’s Risk Analyst
Prior experience with any of the following regulatory initiatives a plus – Comprehensive Capital Analysis and Review (CCAR), Dodd Frank Act Stress Testing (DFAST)
Ability to manage multiple projects concurrently and successfully
Ability to quickly establish rapport, credibility, trust, and respect throughout the organization at all levels, and be viewed as a team player
Excellent verbal and written skills, including the ability to communicate complex issues and ideas and communicate effectively within all levels of the organization within and outside of Finance
Ability to organize and conduct effective meetings appropriate for the topic, and facilitate resolution of differing views

Specialty Services Manager Resume Examples & Samples

Develop and execute project plans, status reports, and management and committee updates
Designs new policies and processes to ensure compliance with applicable regulatory requirements
Ensures high level of customer’s satisfaction: acts as the primary customer contact on capture, status and performance, anticipates and fulfills customer needs to ensure continued business growth, leads Program’s steering committee
Provides feedback on, and generates recommendations for, process improvement, lessons learned, program enhancements, and strategic alignment with business plans or other programs
Provide thought leadership and analytical rigor to identify operational and integration issues pre- and post- acquisition, developing solutions, and driving decision making and escalation across multiple stakeholders
Further the strategy and goals of the Specialty Services Team
Excellent powerpoint and written communications skills
Prior experience with any of the following applications a plus, but not required – Hyperion, Peoplesoft, OFSAA, Moody’s Risk Analyst
Prior experience with any of the following regulatory initiatives a plus – Comprehensive Capital Analysis and Review (CCAR), Dodd Frank Act Stress Testing (DFAST),
Resolution and Recovery Planning, Basel III Capital, Enhanced Prudential Standards
Ability to lead through influence and garner support from and for cross functional teams

Advanced Services Manager Resume Examples & Samples

You have 5+ years experience managing teams of 8-16 engineers with demonstrated leadership skills, preferably within a Services organization
BS Computer Science or equivalent
Fluent or Advanced English communications skills (verbal and written)
Knowledge of IT Service Management/Operation
Technical knowledge of one or more Cisco services portfolio (Mobility, Security, Borderless Networks, Data Center, Collaboration, NGO, OSS)
Understands the organization, aims and processes
Management courses/training

Knowledge Services Manager Resume Examples & Samples

Develops and maintains close ties with FHI 360 projects (including programmatic and research activities) to promote information and knowledge sharing to enhance work performance
Develops and support Communities of Practice
Strategically plans and coordinates outreach and knowledge sharing activities, such as brown bags, knowledge fairs, seminars, etc
Responds to requests and ad hoc needs of business development and program staff for research, analysis and other value-added services
Plans and leads outreach efforts of KS team to entire FHI 360 organization, using best practical and effective tools and techniques available, including newsletters and effective Web site placement and updates
Coordinates KS outreach, communications and training activities aimed at enhancing awareness of and ability to use knowledge services by FHI 360 staff
Forms cross-functional ad hoc teams from all parts of the KS unit to create appropriate skills/experience mix for specific efforts
Serves as active member of the KS unit’s senior management team in implementing the KS vision, goals and objectives
Master’s degree in field relevant to knowledge services and international development
Minimum ten years related experience
Skilled at building and maintaining effective relations with wide variety of customers at all levels, with clients, as well as colleagues inside and outside FHI 360
In-depth knowledge of field of international development
Experienced and knowledgeable in contemporary knowledge management practices and services
Please include a cover letter with your application

Citywide Global Services Manager Resume Examples & Samples

Establish positive working relationships and partnerships with all team members using the core value to be respectful and considerate
Efficiently & effectively communicate clients’ needs and expectations
Ask probing questions of clients to ensure an understanding of their needs and expectations
Anticipate client needs by understanding the global picture
Monitor and ensure client’s housing web sites are actively marketing and selling room product for all properties being offered and ensuring current Corporate Brand Standards are met
Communicate closely with Sales, Operations and Group Housing/Reservations to ensure all contract specifications are met
Work as a liaison between the client, operations, corporate and property sales, corporate revenue, accounting (FSSC) and property group reservations teams to communicate group needs and expectations to all
Work as a liaison with Passkey and ensure that Corporate Standards are being implemented and results being met
Assist the Director of Citywide Hotel Sales with site inspections
Review and analyze group room utilization/pickup with the Executive Director of Revenue Management to ensure proper business decisions are made with regards to inventory control and rate yielding opportunities
Prepare post-convention reports
Participate in pre and post cons for citywide groups
Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task
Perform other duties as requested by the Executive Director of Revenue Management and the Director of Citywide Hotel Sales
At least 4 years of experience in the hotel industry
At least 1 year of hotel convention services experience

Event Services Manager Resume Examples & Samples

Passionate F&B professional
Relevant background in the Events department of an international hotel or a well known Events organisations or locations
Previous experience and proven skills guest relations is a must
Diploma or relevant studies in hospitality, business and/or food & beverage
Detailed, perfectionist, diligent

Convention Services Manager Resume Examples & Samples

Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines. Document and organize detailed requirements of each function. Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP amenities
Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs. Assign banquet/meeting rooms set up based on needs of clients, e.g., classroom, rounds. Review banquet associates’ work to ensure accuracy. Monitor in house group activity providing assistance as needed such as organizing exhibit set up
Establish rapport with and entertain meeting planners while promoting hotel facilities and services. Conduct walking site inspections throughout property
Advise sales staff as to ability to accommodate client demands including phone requirements, fit of available space and materials such as booths. Assist sales staff in promoting hotel, developing leads and securing rebookings
Communicate both verbally and in writing to provide clear direction to staff

Conferece Services Manager Resume Examples & Samples

Establish and maintain rapport with clients, prior to, during and post conference, encouraging repeat business
Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame
Conduct pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated
Previous leadership experience within a similar role required

Textile Services Manager Resume Examples & Samples

Insure a quality Cast Member experience, emphasizing Cast development through coaching and leadership and exceeding expectations
Administer paperwork in an accurate and timely manner; be financially aware of daily labor and other expense costs
Provide a safe, creative, and positive work environment that fosters teamwork, Cast feedback, quality control, and Cast involvement
Demonstrated strong organizational skills
Demonstrated ability to analyze, monitor, and plan for work flow, labor requirements, and productivity goals
Demonstrated ability to lead, motivate, and direct staff and teams to achieve department objectives
Demonstrated ability to be accountable to customer needs and measurement
Must apply online via the Cast Portal
Minimum 3 years experience in the a leadership role
Proven Experience in the Textile/Laundry Management field
Proven experience in high technology, high production factory environment
Proven experience working with Union Contracts
Proven Bilingual skills
Proven ability to understand and comply with regulations ( DOT, OSHA, HAZMAT)

ESS Installation Services Manager Resume Examples & Samples

Responsible for supervising technicians and coordinating all aspects of the installation of complex security systems at multiple sites in a specific geographic region
Manages technical, cost, and schedule of assigned tasks or functions and has frequent interface with task leaders, subcontractors, support personnel and customer(s)
Must have a minimum of 5+ years of experience or a Project management Professional (PMP) with 3+ years of experience in the installation of complex security systems, general supervision and management of personnel, and technical functions
Possess experience and skills to assist senior managers in the general management of program installation activities
Must be able to obtain and be able to maintain a secret clearance

100

Employment Services Manager Resume Examples & Samples

Demonstrated ability to develop and implement human resources programs for recruiting and employment, orientation, separation management, classification and compensation, organizational development, training and employee development
Experience with electronic applicant tracking systems such as TALEO/MassCareers
Knowledge of the principles and practices of Human Resource Management and experience with Commonwealth HR policies and procedures
Human Resources experience within a unionized environment
Experience in Human Service agencies including agencies that operate 24/7
Creative problem solver who relies on experience and judgment to plan and accomplish goals
Strong effective communicator in writing and in interpersonal communication
Excellent problem resolution and negotiation skills
Ability to manage, evaluate and motivate staff
Ability to work independently and manage multiple priorities effectively
Strong customer service orientation and focus
Excellent computer skills in Microsoft Windows environment

101

Refugee Minor & Teen Parent Services Manager Resume Examples & Samples

Thorough knowledge of the Department’s current regulations, policies and pertinent state statutes related to case practice
Thorough Knowledge of the Department’s FamilyNet and iFamily Net database
Thorough knowledge of the Department’s placement system
Demonstrated ability to work cooperatively and effectively with staff at all levels of the agency, with our sister state agencies, and with providers statewide

102

Soft Services Manager Resume Examples & Samples

Genuine service oriented individual that is focused on the customer experience and able to provide continued monitoring of established quality procedures, resolve internal quality issues and customer complaints concerning product and or service dissatisfaction
Directly manage all aspects of the Food Services operation, related contracts, subsidy, accounting and invoice processing, Health & Well Being program, Private Dining operation, vending, cafeteria, Conference Center Food Services, office coffee, food safety & inspections, etc., ensuring those operations are run in a safe, best practice, timely, regulatory compliant, and cost efficient manner that provides a superior customer experience and with a high level of customer satisfaction
Responsible for all related KPI’s and other scoring metrics
Provide SME support of Conference Center operations, integration of AV services, and support from Building Operations, operational integrity, and aesthetic compliance against high standards
Works directly with key stakeholders including Merck Unified Communication teams and other interested parties
Work closely with the IFM Leadership, Merck executive management, and supplier partners
Able to lead assigned tasks and responsibilities with minimal supervision and support
Liaise with counterparts and others at sister companies to ensure integration and regionalization where feasible, maximizing the whole of our companies, ensuring a consistently holistic approach to similar responsibilities across the region where operationally and/or economically advantageous
4 year College Degree or equivalent
5+ years in Hospitality Management role working with executives, local regulatory officials and other decision makers in an influential manner, in support of furthering the goals of the organization
3+ years’ experience directly managing (or via contractors) Food Services operations, and/or Conference Center operations
Excellent technical skills applicable to the disciplines managed (food services equipment, conference center equipment (most notably AV), software and web apps, etc.)
Superior budget management skills and accounting capabilities
Excellent negotiation skills with contractors, employees and customers
Ability to work in a highly dynamic environment, demonstrating self-motivation, being adaptable to changing environments and situations, and completing simultaneous #1 priorities on time and within budget
Excellent verbal and written skills with an ability to clearly, concisely and effectively communicate to reach consensus and/or transfer knowledge to others as an instructor

103

Consumer Services Manager Resume Examples & Samples

Minimum of seven years in a call center
Minimum of three years in a leadership role/position
Bachelor’s degree or ten years of relevant work experience
Ability to perform in a sales-oriented, goal driven call center environment
Must be comfortable using retention strategies to sell and upsell customers
Basic computer skills, including Windows based software and Internet Browsing
Ability to meet and exceed production goals and standards
Ability to work in a high energy, fast paced environment

104

Valuation Services Manager Resume Examples & Samples

Manage and deliver business and intangible valuations for mergers and acquisitions, financial reporting, tax and regulatory compliance, restructuring and reorganization, corporate services and management planning purposes
Strong experience performing business assessment & analysis, contingent consideration (earn-outs) and share-based award valuations (SARs, options), purchase price allocations, valuation of intangible assets and liabilities, preparation of valuation reports/schedules, understanding of financial reporting and tax related valuations
Experience in management of projects and staff in field and local office

105

Valuation Services Manager Resume Examples & Samples

Bachelor's Degree in Business, Finance, Accounting or related area of study
At least four (4) years of relevant business valuation or related financial analysis experience, including project/engagement management
Excellent financial modeling and writing skills
Natural aptitude for identifying and solving problems
Self-starter who can work independently with minimal supervision
Driven to exceed client expectations
Ability to balance multiple priorities under tight time constraints
Desire to develop and mentor staff
Desire to learn and grow
Master's Degree in Business, Finance, Accounting or related area of study
Progress toward ASA or CFA professional certifications
Big 4 accounting or top-tier valuation consulting experience
Experience with FASB / IRS guidance: ASC 820, 805, 350, 718, and IRC 409A
High Technology and/or Life Sciences industry experience

106

Convention Services Manager Resume Examples & Samples

Must have a genuine desire to satisfy the needs of hotel guests and meeting attendees while performing in a fast paced environment
Must be extremely detail oriented, organized and able to multi-task
Very good English Language knowledge (both written and verbal)
Good general computer skills
2 – 5 years CSM experience in similar sized property/environment is preferred

107

Power Generation Specialist Adoption Services Manager Resume Examples & Samples

Provide voice of customer to Sales and Marketing teams
Support development and deployment of state of the art software designed to drive positive customer outcomes across power generation fleets and in the GE Digital Power Plant
Work closely with Region Sales teams to drive sales of Power Digital software
Work with Product Management teams to understand where GE solutions exist and where external solutions are required to drive customer outcomes
Identify areas where GE should invest in NPI to expand solutions
Experience with multiple Power Generation OEM technologies
Experience with multiple aspects of the energy value chain
Bachelor's Degree in Engineering or MBA from an accredited college or university
Ability to effectively communicate with all levels of the organization

108

Global Services Manager Resume Examples & Samples

Vision, Strategy and Direction - Set Vision, Strategy, Direction - Establishes the regional GS Unit vision, strategy and direction in collaboration with Amdocs strategic business needs. Develops and implements a plan to drive the vision. Provides regional / local strategic direction and hands-on leadership to all facets of company operations, including but not limited to Real Estate & Facilities Management, Travel, Immigration, Relocation, Car department and Security
Maintain a multitude of responsibility in an ever-changing environment
Be an impactful piece of a multi-faceted team
Work within an ever growing international company
University degree (Legal/Finance/Economics/Industrial Engineering) a MUST
Leading and managing operation units in large organizations, corporate organizations, and organizations that work with service providers
Leading and managing continuous improvement for operations processes
Experience with managing budget - Experience developing and managing multi-million dollar budgets
10+ years of operations management experience
Global experience – mandatory, experience in a variety of industries and locations
Managing operations groups at a scale of at least 250 employees, spread in different locations

109

Global Quality Services Manager Resume Examples & Samples

Sets, communicates and implements the vision and strategy for the Centers Of Excellence in line with site and global strategy. Creates a climate of excellence to ensure that all facilities, systems and processes used for GXP activities are compliant with the applicable regulations, and internal quality policies and standards
Manages a team of approximately 10-12 in the different Centers of Ecxcellence (Stability, ARS and Compendia). Coaches, develops and motivates individuals and the team to establish consistently high levels of performance
Ensures timely worldwide supply of qualified analytical reference standards with required documents,
Ensures timely delivery of approved stability documents for regulatory submissions worldwide
Ensures timely notification to worldwide EPD sites on proposed and official changes in compendia and timely follow-up with Compendia Agencies in case of (by the sites) identified issues on these proposals
Is the primary contact for Compendia Agencies (authorities) and their expert commissions on proposed monograph changes, new monographs and/or reference standards, to convincingly position/defend Abbott EPD’s interests in these matters
Guides the development and improvement of the relevant areas within the value streams

110

Laboratory Services Manager Resume Examples & Samples

Manages, leads and prioritizes the activities of the laboratory services department. This includes the ongoing process of continuous improvement with those activities
Performs those administrative activities necessary for effective management, including employee safety, provision for selection and development of employees, salary administration, budget administration, employee counseling, and motivation, meeting objectives, planning, organizing, and measuring the work performed within the organization
Interfaces with customers and suppliers concerning the technical aspects of packaging operations products
Thoroughly investigates technical problems, researches alternative solutions, conceives and implements solutions
Reviews, evaluates and approves results and conclusions of laboratory services work
Arranges, facilitates and provides technical support and presentations to customers, suppliers, licensees, joint ventures and other disciplines of the packaging operation
Formulates, initiates and prioritizes laboratory services programs
Formulates the operating and capital budget for laboratory services, determines manpower requirements and deployment within the department
Establishes policies and procedures for the effective use and operation of the laboratory services department
Ensures the coordination and communication with R & D, manufacturing engineering for materials, metallurgical work, flavor and new technology transfer for acceptable commercial and manufacturing performance

111

Event Services Manager Resume Examples & Samples

Manage all event related services and front-of-house details for all events hosted in the Theatre and other property entertainment venues as needed
Manage all event service clients’ requests and work with appropriate arena operational department to ensure requests are competed fully and on time
In conjunction with the Production Manager, communicate and oversee the execution of event requirements for events/shows (e.g. review concert riders) with clients and applicable departments
Maintain positive communication and serve as a venue resources for clients, up to and including the event day
Conduct Event Meetings, communicating/delegating event specifics to responsible departments
Work closely with Production Manager to ensure shows are managed appropriately and that front-of-house tasks and requirements are executed
Act as primary point of contact for client services including pre-planning event activities and making recommendations to event clients on optimal operating procedures
Oversee execution of all operational event contractual obligations are met, relative to staging and Event Rider and oversees all operational aspects of events to ensure their smooth operation
Lead Usher(s)
Theatre Ushers
Bachelor’s degree in Theater Arts, Television/Film, Technical Theater, or related field or equivalent technical work experience, training, and certifications
Five (5) years professional experience in event management and/or arena operations
Effectively communicate in English, both written and oral forms
Ability to effectively interact and communicate with all levels of management, promoters, suppliers, guests and visitors
Ability to build strong working relationships with local fire and police departments and other government entities
Ability to multi-task and problem solve in a fast-paced environment and meet deadlines
Ability to work a demanding schedule including nights, weekends, holidays, double shifts
Excellent verbal, written and public relations skills
Knowledge of the functions, operations, and equipment of a multi-purpose entertainment complex
Knowledge of and compliance with Federal and State OSHA regulations
Knowledge of safety practices, including first aid and all applicable safety standards for public facilities
Solid accounting and finance skills
Ability to effectively communicate in English, in both oral and written forms. Must be literate in Windows 95 and above, Excel, Word, Outlook, AutoCAD, and possess the ability to learn new software quickly

112

Power Generation Specialist Adoption Services Manager Resume Examples & Samples

Support development and deployment of state of the art software designed to drive Operational Excellence across power generation fleets and in the GE Digital Power Plant
Assist Sales and Marketing teams to identify customers that can benefit the most from Operational Excellence
Lead Adoption Services efforts, including training and process re-engineering to drive software utilization in customers’ organization
Work with Product Management teams to understand where GE solutions exist and where external solutions are required to drive Operational Excellence
Identify areas where GE should invest in NPI to expand Operational Excellence solutions

113

Territory Services Manager Resume Examples & Samples

Grow your territory by developing internal business partnerships with the Field Sales, Alliances, and Partner teams
Create efficient and qualitative proposals for customers by ensuring all needs are defined through analyzing the customer's environment and expectations
Negotiate rates, project costs, terms and conditions of work, contracts, other factors of a commercial nature in relation to services delivery
Work with internal stakeholders like Business Affairs, Finance, and Risk Management to gain internal statement of work approval and delivery
Ensure appropriate delivery resources are involved in validating scope; ensure effective transitions to the delivery teams that provide the highest levels of customer success
Technical background with experience in architecture and technical consulting
Expertise in supporting sales of professional services, including the development of statements of work, pricing, large-scale proposal development, and client development
Experience in customer-facing positions like a professional services consultant, services sales, or as an engineer
Familiarity with enterprise architecture and application development and infrastructure
Established, sustainable network of customer relationships
Ability to understand the technical impact of projects from supportability, scalability, and repeatability perspectives
Good time management, multitasking, and negotiation skills
Pre-sales experience or similar experience working alongside a sales team is a plus

114

Territory Services Manager Resume Examples & Samples

Manage incoming sales inquiries, coordinate Services team responses, and create proposals for customers
Negotiate rates, project costs, terms and statements of work, and contracts
Provide booking forecasts
Ensure appropriate delivery resources are involved in validating scope of engagements
Participate in account strategy sessions
Meet assigned sales targets
In-depth experience with selling strategies and developing proposals, contracts, close plans, and statements of work for professional services
Experience in customer-facing positions as a professional services consultant or a related sales position
Familiarity with enterprise architecture, application development, and infrastructure

115

Counseling Services Manager Resume Examples & Samples

Plans, coordinates, and directs the administrative and programmatic activities of the counseling and career preparation departments
Monitors, plans, coordinates, develops and implements a professional individual and group counseling program for students and assigned student caseload
Directs, evaluates, trains, and disciplines staff properly in accordance with company policies, center directives and government requirements
Assists in the preparation of the departmental budget; monitor and control expenditures
Assists in the development and implementation of new and revised policies and procedures affecting the counseling and career preparation departments
Develops and implements an effective counseling services program and ensure that each counselor is assigned caseloads consistent with guidelines. Takes appropriate steps to ensure that administrative procedures are followed, such as adequate record keeping, maintenance of schedules ensuring full coverage of counseling services for the center, auditing records, ensure Personnel Career Development Plans (PCDPs) are implemented and followed, etc
Provides direct counseling services for students on assigned caseload
Monitors and audits case notes to ensure entries are accurate and up to date and reflect preventive and/or intensive actions for students assigned to each counselor, career preparation instructor, and career employment specialists
Evaluates all counseling service components and recommend modifications
Coordinates counseling activities with the mental health consultant and wellness staff; serves as a member of the mental health team. Recommends students for medical or psychiatric evaluation for emotional or psychological problems
Coordinates a variety of special programs including sexual assault response team, stress and anger management groups, family planning, pregnancy, etc
Conducts all staff training and new employee training as required
Ensures integrity of student accountability by reviewing the accuracy of and justification for student leaves, and Present for Duty Office Center (PDOF) status, and ensuring Absence without Leave (AWOL) follow-up and submission of required documentation
Utilizes new concepts and approaches; recommends and conducts training sessions and conferences to develop greater proficiency among staff in areas of guidance and social adjustment
Serves as chairperson of the performance evaluation team; participates in other Center programs such as career preparation, diversity and intergroup relations, and functional evaluations
Assists in training and supporting residential advisors in conducting dormitory group counseling sessions
Cultivates and maintains a climate on Center that is free of harassment, intimidation, and disrespect in order to provide a safe place for staff and students to work and learn
Promotes student attainment of career success standards through modeling appropriate skills, mentoring students, monitoring skill acquisition, and intervening when inappropriate behavior is observed
Provides coverage during absence of counselor(s)
Promotes feedback to members of the Job Corps team
Perform all other duties as requested

116

Convention Services Manager Resume Examples & Samples

Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines. Confirm in writing to the client and all affected hotel departments all group requirements via sales contract terms, addendums, confirmation of pricing, group resumes, and/or banquet event order
As needed, assist the client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow, room set-up, group room blocks and VIP services, etc
Work with sales staff to service and solicit new business. Up-sell client events and manage function space and room block inventory as assigned
Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures
Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients
Report and communicate Meeting event needs between the client and hotel
Prepare and distribute amenity request forms for specified clients. Obtain designated approvals and follow-up on delivery
Check function room set ups prior to guest arrival, ensuring all details are in agreement with client’s requirements and hotel standards. Ensure deficiencies are corrected by appropriate personnel
Welcome group contact upon arrival at function and ensure guest satisfaction
Work in a timely manner to executive and distribute all Banquet Event Orders (BEO) and contracts as designated by sales
Conduct hotel and banquet facility tours and entertain qualified clients in accordance with company and property policies
Assist in the preparation of the departmental budget and implementation of the hotel’s catering and conference strategy
Maintain client files and update information daily in accordance with established departmental policies and procedures. Review daily postings of charges to master accounts of clients and resolve any discrepancies, or process necessary adjustments. Review final bill prior to presenting to client. Complete post-conference reports of events for senior management, and complete other reports as needed or requested
Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments
Frequently standing up or moving within and outside of the facility
Handling objects
Vacation
Sick Days

117

Workplace Services Manager Resume Examples & Samples

Bachelor’s degree in a relevant discipline or equivalent industry experience in a management role (7-10 years minimum)
Experience managing in a Pharmaceutical environment, desirable
First class interpersonal skills required to develop effective relationships at all levels throughout the business
A proven manager, able to develop, motivate, and lead teams to delivery of business goals

118

Maintenance Services Manager Resume Examples & Samples

A prime customer facing role responsible for maintenance contractual engagements
Cares entitlement specific to the project. Accuracy of data in platforms (e.g. CARES, etc.), which contain information (e.g. maintenance contracts, OEM Suppliers, etc.) pertinent to maintenance business services
Monitor critical issues and ensure they are being addressed/worked
Audit the profit and loss of maintenance service business contracts
Contract opportunity support
Drive contract renewals and/or up-scopes through a close working relationship with the Customer Account teams
Support the Customer Account Manager in claims (e.g. penalties) & billing disputes
Assist the Customer Account Manager in contract quotation involving maintenance business services
Update customer as needed and escalate internally as required
Participate customer meeting to address issues and develop plans
Coordinate investigations and technical solutions, as required, across multiple internal teams
Lead Maintenance Contract implementation as per the deliverables agreed in the maintenance contract
Single point of contact towards the customer for all maintenance contractual issues
Working together with the CTS (Customer Technical Support Team) or CTA (Customer Technical Advocate) for technical related activities
Manage Repair & Exchange Services (Return for Repair, Advanced Exchange) with the support of RESO
Monitor contract performance via SLA’s and conduct regular maintenance service reviews with the customer
CARES entitlement, accuracy, tracking, reports
Has the responsibility of cost allocation and monitoring the overall profitability (P&L) of the maintenance contract
Proactive leadership for all maintenance renewal opportunities and interworking with Service Tendering, IPR&T BDM, APAC RBC PLM, KAM/CAT and the Customer
Ensures timely Maintenance renewals for improved annuity revenue stream
Minimum of 4 year degree in engineering and at least 10+ yrs customer facing project management or network operations experience in the telecommunications field
Should be able to engage with middle to senior managers within the customer organization
Strong interpersonal skills to coordinate with many ALU organizations to gather data and drive results
Expert process orientation, planning and critical thinking skills
Expert Negotiation, Communication & Presentation skills
Leadership and Management skills required
A seasoned team player
Prior experience in costing, pricing and coordinating network maintenance services is preferred
Ability to multitask, manage aggressive timelines and set appropriate project priorities
High attention to details and ability to manage and organize high data volumes
Product knowledge of the IP Transport and Routing portfolios is a must
An understanding of the Customer Network Operations business and environment is preferable
Experience in Maintenance Services delivery in the role of a Senior Technical Support Engineer, Customer Technical Advocate or similar functions will be preferred
Experience in Repair and Exchange Service is preferable
Familiarity with financial concepts, management, and controls
Ability to work in diverse teams and on different levels
Strong cross-organizational leadership skills for driving resolution of complex customer issues
Project management skills in planning and organizing, information integration, decision making, risk management and CIP (Customer Implementation Process) will be a bonus

119

Laboratory Project Services Manager Resume Examples & Samples

Excellent interpersonal and client management skills
Thorough knowledge of Project Management processes, Q2 Solutions Laboratory processes, and/or equivalent working knowledge of central laboratory operations (kits/supplies, logistics, laboratory operations, specimen storage, data reporting and transfers, site alerts, etc.) preferred
Demonstrated ability to work in a fast-paced while possessing strong organizational skills and an ability to meet deadlines
Bachelor's degree in Life Sciences and/or related experience preferred
3-5 years of experience in clinical trials/ hospital-funded research, project management or laboratory environment preferred

120

VIP Services Manager Resume Examples & Samples

Welcome and fulfill the check-in process for Guests and group arrivals
Complete the check-out process for departing guests using the hotel systems
Manage, effectively and efficiently, Guest requests, inquiries, and complaints
Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
Maximize sales revenues through up-selling and marketing programs
Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems
Calm, efficient, and organized with great attention to detail
Ability to multi-task while maintaining a positive attitude when working with a Guest
Computer literate and able to navigate through Company systems
Professional manner with an emphasis on hospitality and guest service
Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
Conflict resolution experience
Cash handling experience

121

Assistant Event Services Manager Resume Examples & Samples

Previous experience as a Event Services Assistant Manager, Event Services Captain or Event Services Supervisor preferred
Candidates should be extremely creative, innovative, detail oriented and organized
Hotel experience and a thorough understanding of all levels of banquet service
A true desire to understand and anticipate the needs of others in a fast paced environment

122

Deskside Services Manager Resume Examples & Samples

Bachelor's degree in Computer Science, MIS, related field
5+ years of current related IT experience AND Deskside Services Manager experience
Experience with IT support metrics and reporting KPIs and SLAs
Proven decision making, communication, planning and organizational skills
Requires previous experience as a lead in a functional area, managing cross functional teams on large scale projects or supervisory experience including hiring, training, assigning work and managing the performance of staff

123

Shared Services Manager Resume Examples & Samples

People manager responsible for the management and operations of Micron’s shared services organization (full-time employees + vendors)
Lead team that provides web development, creative design, writing and tradeshow management services globally at Micron, with thousands of requests addressed annually across the business. Develop team capabilities to position Micron as innovative and a thought leader across the services we provide. Design and develop team's processes and drive operational excellence, in partnership with GCM operations team, with goal to reach the highest stakeholder satisfaction and optimum ROI for Micron, while managing GCM resources appropriately. Responsible for highest quality service delivery, aligned with GCM priorities and Micron brand direction, with goal to have all prioritized requests delivered on time and on budget every quarter. Manage vendor contracts and output, including statements of work (SOW), service level agreements (SLAs) and quarterly business reviews (QBRs). Provide strategic direction for shared services model, including developing forecasts/trends, resource management optimization, and tiered services. Set-up clear, consistent metrics, aligned with overall GCM metrics. Create and optimize financial processes, monitor/report team budget/costs, billing, and third-party costs
Establish relationships at all levels of the organization, and resolve escalations to increase stakeholder satisfaction; serve as first point of escalation as needed
People management, team player, self-starter, quick learner and proven ability to develop, coach and motivate direct reports Expert at identifying inefficiencies and streamlining processes that are scalable and efficient Vendor management with proven ability to monitor and identify opportunities relating to performance, service level agreements, and resource optimization Able to manage multiple complex projects in dynamic environment Strong program management skills and drives responsibility for tasks and decisions, tracking progress and results Subject matter expert in vendor management, operations, process/workflow documentation, services operations, program/project management
A minimum of 10 years of experience in

124

Managed Services Manager Resume Examples & Samples

Experience of operating high-availability transactional systems
Prior experience of managing support or infrastructure teams
Good technical skills in the majority of the following technologies or similar alternatives

125

Event Services Manager Resume Examples & Samples

Supports and Manages the Events Department while working closely with the Food and Beverage Director and other hotel departments. Leadership responsibilities may also include Convention Services Set Up and Banquet Beverage
Supervise, Empower, Lead, Coach and Motivate the Banquet team including captains, food servers, and lead house attendants towards achieving exceptional guest service results and complete associate engagement
Ability to assist the hotel in reaching top box service scores on our Meeting Planner surveys. Ensure thorough communication and understanding with guests and other departments by reviewing Banquet Event Orders. Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications
Responsible for ensuring coordination and execution of all events with Culinary, Stewarding, Catering/CS, CS Floor and Beverage
Responsible for developing innovative and creative décor for Banquet function space
Responsible for short and long term banquet functions in the front and back of the house
Full Time Management Position that requires full flexibility, including the ability to work weekends and holidays and a varied schedule
A true desire to understand and anticipatethe needs of others in a fast paced environment
Previous experience as a Event Services Manager/Assistant, Event Services Captain or Event Services Supervisor preferred
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service

126

Expert Services Manager Resume Examples & Samples

8+ years of professional experience. 2-3 years of email coding experience. Experience with HTML, CSS, and JavaScript. Understanding of email design, copywriting, and the creative process. Previous experience interacting with senior level clients/customers
Prior Employment Verification
Education Verification
Social Security Trace
Criminal Background Check
Motor Vehicles Records (where required for position)

127

Contracting Services Manager Resume Examples & Samples

· Organization – proactively prioritized needs and effectively manages resources Communication – communicates clearly and concisely
· Leadership – guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
· Customer orientation – establishes and maintains long-term internal customer relationships, building trust and respect by consistently meeting and exceeding expectations
· Tactical execution – oversees the development, deployment and direction of complex programs and processes
· Policies & Procedures – articulates knowledge and understanding of organizational policies, procedures and systems
· PC skills – demonstrates proficiency in Microsoft Office applications and others as required
· Financial management – applies tools and processes to successfully manage to budget Project management – assesses work activities and allocates resources appropriately
Five to seven years business experience with knowledge of contracting principles, vendor relationship management and product/service selection preferred

128

Senior Services Manager Resume Examples & Samples

The Region Services Leader is responsible for region business operations (P&L) for Energy & Industry systems & rotating machines installed base and services fulfillment excellence across field service, long term service agreements (LTSA), CM&U projects and spares & repairs
Reporting to the Region Projects & Services Executive
Location: Rugby
Leading the highest standards of EHS, working with our field teams and EHS leaders towards achieving our goal of zero injuries
Focusing our service operations in terms of fulfillment of EHS, quality, on-time delivery and cost
Building customer relationships, partnering with sales & commercial teams, and leading customer issue resolution
Delivering field service for our aftermarket business and fulfilling commissioning services for new unit projects, and leading our field resource dispatch planning & management operations
Leading our resource demand forecast and capacity planning
Coordinating with other field operations and resource management in other GE businesses and affiliates for field resource loan/borrow requirements
Leading our projects (CM&U) and fleet (LTSA) operations in terms of project planning, management and control including OneOTR process, Primavera tools and CMR project reviews
Partnering with the spares & repairs fulfillment team for parts growth and delivery
Developing and executing on a global field service resourcing strategy including training programs, methods and procedures
Driving SmartServe field service dispatch and technical case management
Managing and reporting business operations & QMI in terms of orders, sales & margin, hours/liquidation, and accounts receivable
Partnering with sales/commercial ITO, platforms and supply chain
Contributing to sales & operations planning including Blueprint and S2 operating rhythm
Exceptionally strong customer service mindset
Proven track record in service and field operations
Team builder with a positive outlook
Strong business /commercial skills
Capable of multi-tasking and able to work well under pressure
Self-confident and goal-oriented achiever
Demonstrated scholastic achievements
Demonstrated analytic approach to problem solving
Sound business acumen

129

Territory Services Manager Resume Examples & Samples

Design and implement effective, high-impact technical and business solutions for Red Hat customers
In-depth knowledge of how customers use Red Hat technology in their businesses
Thorough understanding of Red Hat’s product and solution offerings
Technical background that includes architecture and technical consulting experience
Experience and demonstrated expertise supporting the sale of professional services
Solid foundation of in-depth technical knowledge in enterprise architecture, application development, or infrastructure
Experience developing statements of work, pricing, large-scale proposal development, and client development
Pre-sales and scope management expertise
Experience in customer-facing positions as a professional services consultant or engineer, preferably within a technology or consulting organization

130

Soft Services Manager / Moves Manager Resume Examples & Samples

Genuine service oriented individual that is focused on the customer experience and able to provide continued monitoring of established quality procedures, resolve internal quality issues and customer complaints
Responsible for all related KPI’s and SLAs
Provide support from building operations, operational integrity, and aesthetic compliance against high standards
Create estimate and purchase requests as necessary
Manage vendor purchase orders
Performance management of MAC personnel
Work with client on updates, new projects and coordination
Coordinate all office moves, event setups, site-to-site moves, furniture services/repairs/deliveries and perform office and event design layout, create labels for all office spaces
Coordinate and perform office ergo evaluations
Upload ergo data into shared drive and send recommendations to customer
Manage furniture inventory
Effectively utilizes data and analytics in the communication of solutions and decision making
Familiarization with applicable codes, comply with specifications, safety compliance, and ensure all standards are met within the scope of company policies and procedure; and in compliance with all federal and state regulations
Manage work request communicated by JLL, the client, customers, and vendors, provide updates to client, customer and vendors
Continuously raise the bar in the vendor quality and service while reducing overall cost
Hold vendors accountable for delivering high quality services per contract scope of work
Consistently delivers high quality, creative, and cost-effective solutions that benefit the client
Conducts inspections of the site to check the level of service provided by the services providers. These inspection should serve as an assurance of quality on the perception of service as indicated by the surveys received from the users
High School diploma or G.E.D. equivalent is required
An Associate’s or Bachelor’s degree is preferred
3-5 years of work related experience
Ability to work in a highly dynamic environment, demonstrating self-motivation, being adaptable to changing environments and situations, and completing priorities on time and within budget
Excellent verbal and written skills with an ability to clearly, concisely and effectively communicate to reach consensus and/or transfer knowledge to others
A true innovator who brings diverse thoughts and continuous improvement
Participates in creation and implementation of inspections and other quality practices and procedures
Demonstrate success directly interfacing with client management, vendors, and throughout all levels of the organization
Computer proficiency a must, including experience with a Computerized Maintenance Management System, such as Maximo or 360Facility

131

Shared Services Manager Resume Examples & Samples

At least 5 years management or technical leadership experience in Engineering Operations, DevOps, or Software Engineering
At least 5+ years hands-on experience as in Engineering Operations, DevOps, or as a Software Engineering staff member
Proven track record of developing monitoring and metrics solutions, implementing them, and driving their adoption
Proven track record of developing and implementing automation of repeatable processes
Experience managing or leading database and full-stack web development efforts
Experience developing and maintaining PaaS based applications
High-level understanding of scale-out systems architectures and supporting infrastructure
Working knowledge of single-vendor management solutions for network or storage systems like NetApp OnCommand
Working knowledge of common infrastructure systems such as LDAP, source control, DR, archiving, license management
Working knowledge of storage systems based on the NFS protocol
Ability to filter and distill relevant information for the right audience
Self-motivated and proactive with demonstrated creative and critical thinking capabilities
Understands and deals well with rapid product development cycles; remains flexible and calm in the face of uncertainty
Teamwork: the candidate must be able to communicate well with cross-functional team members, be able to efficiently collaborate with team members to achieve project goals, and contribute positively to the engineering community environment
Proven track record of leading a cross-functional team

132

Academic Services Manager Resume Examples & Samples

Bachelor’s Degree from an accredited college or university in Science, Engineering, Liberal Arts, Education, Business, Hospitality Management, Human Sciences, or a closely related field that emphasizes analysis, critical thinking, and communication skills
Two years of experience engaging with students, faculty, family members and outside resources to support student success
Three years of experience providing front-line Customer Service
Strong communication and organizational skills as demonstrated by collaborating with various constituencies
Demonstrated experience working with a variety of groups (students, faculty, staff, alumni, family members, and other constituents)
Demonstrated knowledge of, and relevant ability with, culturally diverse communities among potential target and constituent populations
Excellent written communication skills as demonstrated by application materials
Master’s Degree in higher education, business administration, science, liberal arts or closely related field that emphasizes communication, analysis and critical thinking skills
Experience working in an institution of Higher Education college/university Registrar’s Office, Enrollment Services area, Academic Affairs, or assisting in the progression of students toward graduation
Five years of experience engaging with students, faculty, family members and outside resources to support student success
Five years of experience providing front-line Customer Service
Knowledge, understanding, and experience working with administrative student information systems: Ellucian (SunGard) Banner systems (Banner Student, Banner Document Management, and Banner Workflow)
Problem-solving ability and creativity to implement efficiencies in current practices
Demonstrated ability to engage work unit/team in a collaborative approach to enhance student success
Familiarity with higher education advising processes
Demonstrated supervisory experience including student workers
Team player that will serve as an advocate for the Customer Service Team and related processes

133

Computing Services Manager Resume Examples & Samples

Bachelor degree and/or equivalent training and work experience
3+ years experience as a system analyst
Experience in Virtual (VMWARE) environments, data center environments, cloud services and enterprise security
Experience managing Windows, Linux and Macintosh servers
3+ years of hands-on experience with direct management of a team is required

134

Exchange Members Services Manager Resume Examples & Samples

Responsible and accountable for leading and developing a team of people, setting a direction and deploying resources for varying projects, participating in company-wide projects while providing guidance and expertise when needed
Supervising daily activities of the team to ensure the expectations and goals are met and/or exceeded
Setting priorities for team achievements, coordinating with other teams/managers
Collaborating with other departments and multiple business units to ensure the effective work processes and regarding client requests
Ensuring the team is aware of organization policies and procedures, products and services
Working to identify and mitigate operational risks
Monitoring and reporting team performance indicators
Acting as an escalation point for operational/business issues for the team and towards the business units supported
Excellent language skills in written and spoken English
Sufficient user of MS Office applications
Advanced user of Excel
Recruitment, training, coaching and developing experience
Transition experience would be meriting
Knowledge of financial markets would be a strong advantage
Energetic, positive and able to motivate
Able to work and lead in fast-paced environment
Proactive and improvement driven mindset
Reliable and trustworthy
Ability to work with a group and independently
Good organizational, planning, coordinating and project management skills
Ability to coach and mentor

135

PL Services Manager Resume Examples & Samples

Implement 3PL solutions that support cost, service and growth goals
Identify and qualify potential providers through Delta’s Supplier Development Process
Lead distribution network optimization analysis/efforts and key project implementation
Evaluate current and future distribution warehouse space needs for Delta Faucet Company
Collaborate with corporate real estate team to identify and negotiate for suitable commercial warehousing space
Negotiate competitive cost structure for the 3PL services provided
Develop and implement Master Service Agreements and Statements of Work that clearly define expectations and requirements
Cultivate lasting and collaborative relationships with providers
Identify and implement metrics (i.e. scorecards/dashboards) that effectively measure performance of the operations and ensure corrective actions are created and administered in a timely manner
Perform standardized and formal business reviews with providers
Foster culture of continuous improvement with 3PLs by utilizing Lean/6 Sigma methodologies to improve service and reduce costs
Develop annual budgets and forecasts
Proactively identify and create appropriate contingency plans to ensure uninterrupted and efficient flow of freight through supply chain (3PL) related to volume, labor shortage/disruption, weather, natural disaster, etc
Keep abreast of innovations, developments, and trends in the supply chain field
Participate in logistics strategy/vision process to support Delta and Masco distribution initiatives

136

Digital Services Manager Resume Examples & Samples

Development, management and improvement of the operation of NSC requests for the agreed services, ensuring ongoing improvements in usage, cost effectiveness and SLAs
Execution of the Digital Operations model and governance for operational services within the Ford Digital Marketing portfolio
Ensure services adhere to the standards of the Ford Company policies and standards
Identify risks for adoption for the service and create communication strategy to mitigate the risk
Coordinate Ford functional teams & agencies in a service partnership as ‘one service team’ to customers
Lead, contribute & constantly innovate to drive continual improvement of the services within Digital Operation, which includes external and internal benchmarking and 6-Sigma techniques, delivering annual service improvement and/or cost efficiencies
Liaise and co-ordinate with stakeholders on service needs, managing Service Level Agreements and Operating Level Agreements providing service reporting & measurement (KPI’s Reports, Scorecards)
Support launched Digital processes for the service (e.g., request, capacity, problem, incident and change management), gathering metrics related to the service and identifying changes for improvement
Establish and maintain a life cycle plan for the Service, provide input to Digital portfolio decisions, support the Service design and take ownership of the service transitioning to operations. Approving of service acceptance, which includes adherence to customer and portfolio requirements and ensuring service is fit for purpose and fit for use
Undertake quality assurance activities, ensuring cost control for the Service and RoI meets service design objectives
Plays a lead role in changing the focus of Marketing Comms operations Always-On to a customer first services-centric organization
Acts as an Ambassador for the Consumer Experience transformation program
Exceptional client-facing skills, with a proven track record of managing multiple client assignments across multiple sectors, channels and markets
Excellent business development and project management skills, with a proven track record in timely and efficient delivery
Dynamic leadership, management and team building skills with the ability to bring different teams together to work as one
Excellent, eloquent and persuasive presenter – comfortable with presenting to senior agency and client personnel
Knowledge of and data key Digital Services from Web Optimisation and Analytics to Search and Maintenance
Is thoroughly proficient with evolving marketing approaches from integrated cloud-based technologies to working ‘Big Data&#8217
Ability to allow all decision to be driven by data and willing to ensure all decisions are made based on insights from data
Significant senior level experience – agency or equivalent client (Digital) marketing organisation
Degree or equivalent marketing qualification
Comprehensive understanding of integrated marketing practices (a professional qualification such as IDM Diploma is a bonus)
Superlative computer skills, with proficiency in Microsoft Office computer packages such as Word, Excel and PowerPoint

137

Fit-up Services Manager Resume Examples & Samples

Manage a team of coordinators responsible for planning and implementing vendor services for all remodeled and newly constructed building projects
Assemble and manage required teams of vendor partners and contractors: Interface with architects, client staff and vendors
Maintain client relationships and manage conflict resolution
Provide appropriate level of onsite supervision to ensure project performance criteria are being met
Monitor workflow process and distribute to the team, ensure workflow maintains efficiency and meets the criteria set by the account
Create vision and business plan to drive future state. Embrace SOP and implement at the account level
Identify and address areas of concern regarding potential liabilities and risk (e.g., fee, our reputation, errors and omissions) to Account Management
Assist the Account Management team in the establishment and refinement of best practices of standards of excellence
Bachelor Degree from an accredited institution in Accounting, Business, Architecture, Engineering, or Construction Management, strongly preferred
Minimum of 10 – 15 years of progressively responsible experience in managing design and construction of multiple projects across a broad geography in a remote and virtual environment
Advanced project management skills and experience managing a variety of project, sizes, types and complexities
Experience leading and running numerous projects, simultaneously
Ability to develop and cultivate business relationships with existing and prospective vendor partner
Ability to manage several medium and large projects corporate interiors projects
Excellent verbal and written communication skills, professional manner and computer literacy

138

Territory Services Manager Resume Examples & Samples

Responsible for managing the Field Labor financials
Provides commercial support in securing any Field Labor business
Responsible for deployment of Field Serve Engineers for projects
Serve as a project manager on complex systems
Primary escalation point for issues related to field labor
Coaches and provides guidance to Field Service Engineer’s, Proposal Leads and Project Admins
Develops and justifies all resource planning for Field Labor
Provides input for generating and pricing proposals
Knowledgeable on Rockwell business systems
Manages the utilization of Field Service Engineer’s in the territory
Occasional escalation point for issues related to Training and Technical Support (Tech Connect)
A Bachelor’s degree in Engineering or equivalent years of experience
A minimum of 2 years experience managing engineers, revenue growth and profitability
Contributes Professional & Technical Expertise
Collaborates & Teams Effectively
Drives Productivity
Demonstrates Business & Financial Acumen
Creates Focus & Motivates Others
Understands Field Labor Business and has ability to estimate costs and write proposals in regards to migrations and conversions

139

Convention Services Manager Resume Examples & Samples

Performs administrative duties relevant to account responsibilities in compliance with corporate guidelines and brand standards. Documents and organizes detailed requirements of each function. Coordinates activities of various departments to service accounts, such as supporting the creation and delivery of VIP amenities
Communicates with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs. Assigns banquet/meeting rooms set up based on needs of clients, e.g., classroom, rounds. Reviews banquet associates’ work to ensure accuracy. Monitors in house group activity providing assistance as needed such as organizing exhibit set up
Plans and conducts pre and post convention meetings with clients and respective departments
Documents tracking of group activity. Accesses and inputs data in brand-required computer systems to prepare meeting-related documents including Banquet Event Orders (BEOs) and other reports
Complies with attendance rules and be available to work on a regular basis
Performs any other job related duties as assigned

140

Quality Services Manager Resume Examples & Samples

Own quality evaluation projects for one or more dedicated account(s)
Develop and deploy methods to improve quality management
Help analyze feedback forms and any client feedback
Maintain and analyze quality dashboards for the customer
Suggest corrective actions where service falls short of expectations
Oversee quality assessment process and reference materials
Train partners in terms of linguistic processes, tools and quality management
Facilitate communication between reviewers and linguists
Advise on resource selection upon request
Linguistic background
Highly analytical with dependable attention to detail and effective researching skills
Excellent written and verbal English communication skills, other languages would be an asset
Proactive, can-do attitude
Use creativity to solve big-picture problems while remaining detail-oriented to solve the smaller ones

141

Territory Services Manager Resume Examples & Samples

Internal or external sales experience
Technical or business consulting knowledge
Knowledge of application development or cloud solution creation and delivery
Public conference and meetup speaking experience

142

Employee Services Manager Resume Examples & Samples

Employee Services- Review and/or prepare disciplinary documentation, conduct investigative interviews, provide recommendations for resolution, coordinate with Human Resources, and provide consulting services to DMS supervisors on employee related matters
Operations - Provide oversight of the HR Business Partners (HRBPs) in the processing of forms and system updates for new hires, promotions, separations, dismissals and other actions
Recruitment – Provide oversight and participate in candidate reviews, interview questions, interviewing, testing and hiring for division of 500 staff
Performance Management- Facilitate MAP (Managing Accountability & Performance) tool within DMS ensuring all phases are completed and provide supervisors/managers with training and technical support
Classification- Responsible for managing the division’s Position Description (PD) ensuring documentation reflects division’s practices. Draft and review requests for regrade, reallocation and for the establishment of new positions
Coach - Coach employees, supervisors and/or managers by establishing a coaching plan that includes setting goals, milestones, work assignments or trainings to develop/enhance skills.Manage and develop content for Journey to Leadership (JTL) a division web resource for supervisors/managers
Proficient knowledge of personnel management, HR laws, organizational analysis, task analysis, talent acquisition, coaching, supervision and management, leadership skills, training and position description development
Skilled in organizing
Demonstrated experience implementing & interpreting rules, policies and procedures
Demonstrated experience coaching employees to improve leadership and work performance
Skilled communicator both orally and written. Effective negotiation and interpersonal skills, and understanding of effective group dynamics
Strong ability to effectively define, analyze and resolve complex issues and problems
All candidates must pass a computer based test administered by AHCCCS
Three or more years of human resources and leadership development that includes experience in employee relations, problem solving, investigations and coaching; or
Three or more years of supervisor/manager experience that includes establishing employee coaching plans, performance improvement plans, disciplinary actions and investigations in addition to screening, interviewing & hiring job candidates

143

Specialty Services Manager Resume Examples & Samples

Excellent PowerPoint and written communications skill
Prior experience with any of the following applications a plus, but not required – Hyperion, PeopleSoft, OFSAA, Moody’s Risk Analys
Prior experience with any of the following regulatory initiatives a plus – Comprehensive Capital Analysis and Review (CCAR), Dodd Frank Act Stress Testing (DFAST), Resolution and Recovery Planning, Basel III Capital, Enhanced Prudential Standard
Ability to work independently or as part of a tea
Ability to lead through influence and garner support from and for cross-functional teams

144

Treasury Services Manager Resume Examples & Samples

Organizes all internal and external related activities to ensure a timely and smooth client service and implementation process
Product suite consists of solutions of higher complexity, some of which have global requirements
Exercises judgment and discretion with respect to client relations and problem resolutions
Understands the end-to-end process and identifies opportunities to initiate client collaboration in the development of product services including recommending new products to the client
In depth knowledge of treasury, cash management products, wholesale operations, and governing regulations is required. Must be a team player, take ownership, and drive for results to grow the business, sustain intensity and optimism while focusing on the client
2-3 years previous management / supervisory experience
3-5 years previous experience working directly with clients
Skilled in leadership, including coaching to assist others in career mobility
Identify and recruit talent
Ability to translate strategy into tactical action plans
Must have excellent verbal and written communication skills with a demonstrated client focus
Superior follow through and initiative
Highly organized, with strong problem solving / analytical
Advanced skills within Microsoft applications including, Word, Outlook and Excel
Ability to interpret bank standard legal documentation
Must be client-focused, a team player, with effective communication skills and professionalism through use of proper phone and email etiquette
Ability to exercise good judgment and sound decision making skills a must. Must foster teamwork by helping to create and maintain strong morale; cooperate with team members to resolve problems and achieve goals
Strong Treasury Product and DDA/TM platform knowledge

145

Consumer Services Manager Resume Examples & Samples

4-7 years functional experience
3-5 years supervisory experience
Strong knowledge of web-based and software systems
Strong knowledge of PC desktop applications
Good knowledge of finance and accounting practices
Knowledge in credit and collections activities nice to have
KPI-Metrics management
Strong organizational and work prioritization skills
Strong knowledge of call center operations
Knowledge of federal and state regulations regarding credit reporting - nice to have
Strong knowledge of control principals and internal auditing methods and procedures
Strong knowledge of data processing systems

146

Territory Services Manager Resume Examples & Samples

Interface with all Verticals, Partners, Sales within the segment to develop services sales and strategic services initiatives
Develop key relationships with customers & key partners
Provide overall Services Sales advice for the assigned accounts in terms of life cycle management and build new services franchises
Meet and exceed services sales objectives
Interact and share best practices with colleagues both National and International
Desire to learn & become the best at the best
Open-minded, honest and persistent
Ability to handle and prioritize multiple tasks simultaneously
Strong communication skills. Above average presentation skills
Energetic. Self-motivated, Positive and a Team player
LI-EMEA-MJ1

147

EFM Services Manager Resume Examples & Samples

Partnering with Services Strategy and Governance CoE to manage retained services across all sites, including implementing effective Supplier Governance programmes
Serving as facilities SPOC to service provider(s) across ANZ and developing professional and technical relationships that help to ensure quality service delivery
Providing recommendations for annual budgeting, including headcount predictions, operating expense and capital requirements
Partnering with CoE to prepare detailed specifications for tendering and operational processes and supporting negotiation and contract award processes
Monitoring service provider compliance with security, safety, quality and environmental requirements and adherence with agreed SLAs and KPIs
Engaging with key stakeholders across the business and working together to drive a high performance, continuous improvement culture
5-8 years’ experience in facilities management, including experience in developing and leading facilities project programs
The ability to develop strong stakeholder relationships and use these to drive organisational change
An understanding of key impacts on customer perception and experience, and how to shape these positively and effectively
A working knowledge of site subcontracted services including catering, security, cleaning, etc
Ability to work independently and as part of a multi-national team; and
The flexibility to travel regularly between sites

148

ICE Services Manager Resume Examples & Samples

Liaison with the assigned customer group and the PLS delivery teams. This includes handling the planning & ordering of PLS services required to deliver the plan via relevant PLS Account Director(s)
Development of Tactical ICE plans (Medical Information, Medical Communications and Scientific Events) for the assigned products / brands. This is in support of the strategy and planning work that is done by the customer
Delivery of the Tactical ICE plans for PLS in relation to the customer
Championing optimum collaboration and ways of working between PLS and the internal customer

149

Payable Services Manager Resume Examples & Samples

30% - Works with Payable team members, purchasing agents, suppliers, Marketplace representatives and University departments to advise and resolve issues related to payments ensuring compliance with University, State and federal requirements. In addition, consults with campus Controllers on exceptions to policy and processes
10%- Works with University Tax Manager as well as the Employee Services' International Tax Specialists to ensure compliance with federal tax reporting regulations when processing international payments
5% - Responsible for the reporting of taxable business expense reimbursements for CU employees. Work with the University Tax Manager and campus Controllers on exceptions
15% - Other Miscellaneous duties including development of procedures and training team members, departments, vendor and other users in proper procedures to streamline processing of invoices and/or correction of problems. Works on strategic initiatives for streamlining and automating processes/data entry
Prior work experience in Higher Education environments
Knowledge and experience with PeopleSoft Finance Software
Advanced accounting degree and/or professional certifications (i.e. Certified Public Accountant)
Knowledge of Concur software
Knowledge of SciQuest software

150

Contributor Services Manager Resume Examples & Samples

Manage team responsible for the day-to-day tactical functions associated with data extraction, receipt, transformation and loading (ETL)- (Extract, Transform, Load)
Work closely with COEs (IT, Data & Analytics, Marketing, Legal, and Compliance) and Business Unit to insure that ETL tools/applications support continuous improvements around quality, cycle time and operating efficiency
Interact with data contributors as it relates to data integrity, data processing, reporting methods and troubleshooting/problem-solving in a timely manner
Closely monitor productivity and quality, ensuring both are consistently met and take corrective measures when needed. Maintain operating metrics
Identify opportunities to improve the contributor experience
Drive and Manage organizational continuous improvement processes
Six or more years of relevant experience in a credit risk or marketing department, a management consulting firm, or a leading data company, with a proven track record of excellence and business-minded leadership
Experience in simultaneously managing the expectations of multiple companies, either in a sales-oriented or consortium governance role. Solid perspective in managing expectations, risks and rewards for many engaged parties at one time
The ability to manage multiple high-impact projects at the same time
Creativity and drive, as well as the ability to identify efficiencies and opportunities. The ability to collaborate with multiple teams and to get these teams to collaborate with each other. Demonstrated entrepreneurial spirit
The ability to understand complex technical information and articulate it in effective and appropriate ways to broader audiences. Strong verbal and written communication skills are essential
Proven leadership skills and demonstrated ability to develop a team. Ideally, experience, or a demonstrable aptitude, to work across a sophisticated matrix organization using strong communication, negotiation and influencing skills
The willingness to travel as needed, likely no more

151

Project & Services Manager Resume Examples & Samples

Lead and supervise a multiple project groups/ teams to carry out project execution and ensure effective & efficient management and implementation of projects
Manage and implement projects in compliance to company standard procedures and process
Monitor schedule performance and maintain updated schedule at all time for projects assigned to the group
Prepare project-related reports normally on a monthly basis
Ensure the project documents are accurately prepared by project group/ team
Coordinate and support Contract/ Commercial administrator on the contract management and commercial administration such as timely milestone billing and system shipment logistic coordination
Coordinate and prepare the initial EAC report to ensure the project gross margin is booked accurately by addressing all problem issues analyzed in the contract in terms of technical and commercial matters
Perform accurate estimate of cost on the monthly EAC reporting
Monitor and control project cost to improve the project gross margin
Achieve and improve customer satisfaction on the project implementation
Ensure project contractual and customer specification commitments are met
Deliver and close projects within customer expected schedule and within project budget
Perform any other relevant tasks and duties as assigned by Operation Manager
Manage and supervise sub-contractors and vendors to achieve project objectives in timely and cost effective manner quality-of-work and releasing of payment based on actual completion of subcontractor’s scope of work
To understand project contractual requirements and meet specifications in term of supply & service scope deliverables and commercial objectives
Ensure timely completion and close-out of project based on contractual requirement, including resolution of any open items
Continuous enhancement of existing project management practices / processes to improve productivity and profitability
Degree/ Diploma in an engineering discipline (Automation, Instrumentation)
Strong technical knowledge and hands on experience with Control Automation products (OVATION, DCS/PLC

152

Event Services Manager Resume Examples & Samples

Accountable for logistics handling and guest communication for major conferences, social catering and park events at Resort. Take the lead in event management responsibilities for key events of medium to high level of complexity. Work closely with different LOBs, oversee and follow up on-site event and services arrangement to ensure the commitment to guests are delivered, and provide high quality guest services throughout the event
Attends inter and intra departmental meetings, as it relates to event management job function
Act as a tertiary resource for Business Solutions & Event Sales team, to provide solutions to operational challenges and to provide site inspection support, when needed
Be the point of contact with other Operation LOBs on process and procedures set up, review, updates and execution relating to events servicing
Keep up-to date on current market intelligence, industry best practices and standards
Bachelor degree holder with minimum 3 years’ practical experience in event management
Extensive knowledge in Hospitality Management, Resort Sales & Marketing, Food & Beverage and Banquet Catering operations gained from luxury hotel / resort is preferred
Good organization skills and ability in handling multi-tasks
Technical skills on event and rooms system and software usage (e.g. Opera, Delphi, ATS, meeting matrix)
Proficient in MS Office applications and Chinese typing

153

Member Services Manager Resume Examples & Samples

Report and resolve enrollment loading errors. Troubleshoot errors with billing and enrollment team. Work with daily files to transmit new member enrollment and other membership changes to our case management staff
Oversee the issuance of monthly ID cards, identify errors, or delays in meeting state required turn around times
Annually coordinate the member survey and prepare survey results report to be filed with state regulator
Responsible for quarterly member newsletters and annual member handbook updates
Maintain inventory for member handbook
Update member call center with change in member information and maintain call center toolkit
Responsible for member mailings required by state regulator
Oversee the member income only trust collections and processes
Identify members for notification on provider terminations as needed; send out state required letters
Responsible for maintaining all member related policies and procedures
Responsible for reporting and reconciliations related to member services
Update member benefit requirements in company systems
Post member related information to website
Participate in state operational audits
Oversee member grievance and appeal process
Work with internal business partners regarding member related processes/projects, and external state partner
Process member transitions in or out of health plan
Manager must have good communication skills, strong administrative skills, be detail oriented, possess strong customer service skills, and the ability to work independently
Bachelor's degree, or 5+ years working in health care
Intermediate level of experience with Microsoft Word and Excel, with the ability to navigate a Windows environment
Health care experience with Medicaid
Familiar with State of AZ AHCCCS ALTCS member policies, regulations and requirements
Health Care Professional - A registered or practical nurse, licensed social worker, license marriage and family therapist and licensed professional counselor
Familiar with CSP Facets, CareOne or ICUE, State of AZ PMMIS/CATS

154

IT Services Manager Resume Examples & Samples

4+ years of experience leading IT support or operations teams
An ability to think creatively and apply strong analytical and problem solving skills, driving issues to resolution
Experience dealing well with customers during problem resolution and operating under pressure
Bachelor's degree in Computer science or IT related field
Experience in lean, six-sigma, process improvement is a plus
Experience in Systems or Network Engineering position a plus

155

Central Services Manager Resume Examples & Samples

Associate or Bachelor’s degree in human services/liberal arts or health care or equivalent experience
4+ years of call center experience
Ability to coach and mentor team members to further develop competencies
Demonstrated experience in managing a call center staff including recruitment, education, and training
Exceptional Customer Services knowledge and experience
Ability to troubleshoot and resolve problems
Proficiency in Microsoft Office products
Facility oversight experience
Team leader/management experience

156

Services Manager Resume Examples & Samples

Bachelor’s Degree from an accredited college or university
Minimum of 5 years of work experience in water treatment field
Bachelor's Degree (Chemistry, CE, EE, ME, IE or Environmental Engineering) from an accredited college or university
Minimum of 2 years of supervisory / leadership experience
Experience on GEWPT equipment or industry related equipment
Strong communication (written and oral)
Strong analytical skills and Business Acumen
Ability to be a team player

157

IT Services Manager Resume Examples & Samples

5+ years of experience leading IT support or operations teams
Excellent oral and written communication skills in both English and Mandarin
Advanced Linux system support and ability to write simple scripts in some administrative language
An advanced understanding of technical issues, both hardware and software, for infrastructure (servers, networking, telephony) and end user equipment
Holds an understanding of core internet technologies - DHCP, DNS, TCP/IP, mail transport/s
Active Directory and Windows Server administration. Windows 7 and Server 2008/2012 system support
Support of office/productivity software including Microsoft Office
Mobile device support such as iPhone and/or Android
Video conferencing setup and troubleshooting
VPN client support
A broad understanding of networking technologies both wired and wireless. Port level troubleshooting of Cisco switches and data cabling knowledge
A good understanding of VoIP technologies
Ability to understand and execute change management activities
Ability to liaise with vendors for all steps of the procurement process

158

Event Services Manager Resume Examples & Samples

Position requires an Associates Degree plus 2-4 years of hotel and convention management/supervisory experience increasing degrees of responsibility attained
Requires management and leadership skills and the ability to work with confidential employee, client and ARAMARK information
Bilingualism considered as asset

159

Laboratory Services Manager Resume Examples & Samples

3 years’ experience in project management and life science projects
Bachelor's degree and two years of relevant experience, or combination of education and relevant experience
Demonstrated experience managing multiple budgets
Knowledge and experience in managing facilities, operations, maintenance, space, and equipment administration in a research or teaching setting
Ability to coordinate and manage multiple projects in a complex and technical environment
Familiarity with health and safety compliance regulations

160

Convention Services Manager Resume Examples & Samples

Manage the daily operations resolving daily operational problems, and implementing company programs through consistent monitoring of banquet operations to ensure compliance with safety and security regulations, to ensure an optimal level of service, quality, and hospitality
Advise sales staff as to ability to accommodate client demands including phone requirements, fit of available space and materials such as booths. Assist sales staff in promoting hotel, developing leads and securing re-bookings
3-5 yrs. previous experience in hotel sales, catering, and/or convention services

161

General Services Manager Resume Examples & Samples

Related facilities management: electricity (HV, LV switchboard), gas welding, boiler, compressors
Regulatory Compliance Monitoring related facilities: periodic checking and corrective action
Management of the handling equipment fleet
Management of site safety: staff (guard), technical (burglar alarm system and cameras)
Management of outside contractors in the scope
Management of the central store (all supplies, including chemicals and fuels)
Waste management: waste platform, sorting and treatment
Infrastructure Management: roofing, building .
Management of social premises: changing rooms, toilets, dining halls .
Re-establishment work
Engineering degree or equivalent
Technical knowledge "all trades": electricity, heating, plumbing, roofing .
Budget management experience
Significant experience of at least 5 years in team management
Knowledge of regulations related to the function

162

Partner Services Manager Resume Examples & Samples

Clear understanding of the importance of the channel for SAP and their focus on market share for SME
Orchestration and development of PSD’s Service Portfolio, globally and regionally
Special focus is SAP’s new Digital Partner Services Platform: the “Partner Benefits Catalog”
Regular and ad-hoc reporting
Implement and oversee Quality Management for service delivery with special emphasis on the Partner Benefits Catalog
Business Development: collaborate with regional SAP/SME business owners to build the right services in support of their business goals
Adhere to PSD’s service management framework while leading the regionalization of infrastructure and processes for APJ & GCN regions
Business Management / IT Degree or equivalent – MBA an advantage
Previous working experience in a large corporation with, matrix organization and working with virtual teams
B2B or B2C experience a clear advantage
Demonstrable strong interpersonal and team-working abilities and coaching skills
Excellent English communication skills required: orally and written
Ability to drive Change Management
Project Management and multi-tasking background preferred
Strong analytical competencies and a capacity to communicate and present at a management level
Objective / Goal oriented, ability to work independently and take ownership of assigned tasks
Able to work at all levels in an organisation and possess strong stature and presence. Must be highly credible both internally and externally
People Management experience an advantage
Minimum 10 year working experience
Min of 3 – 5 years’ experience working in a matrix organized corporation
Demonstrable experience in any of the following areas

163

Event Services Manager Resume Examples & Samples

Manage the event supervisor team operations, ensuring that event services meet corporate and client expectations are within property budgets and deadlines are met
Oversee and balance team workload and produce events as needed
Oversee purchasing of rentals, services and linen; negotiating; invoicing; vendor logistics and vendor relations
Produce financial reports to include: payments, receivables, invoices & distribution, weekly & month-end revenue
Approve Purchase Requests for the department and monitor costs by event; ensure that paperwork is accurate
Train event staff in process and paperwork and regularly evaluate processes for efficiency
Ensure project status, timelines and delivery information is communicated out in a timely manner
Interview, pre-screen, make hiring recommendations and evaluate and counsel employees
Interface with hotel departments to resolve issues
Network in the industry to expand vendor base. Research and setup new vendors: request catalogs and pricing, shop and negotiate prices
Become fluent in MREP inventory
Cultivate a collaborative environment to build cohesive teams and resolve issues
Be active as an MREP ambassador for the company and within the events and production industry
At least 3 years in the special event, production, entertainment, catering or hospitality industry
At least 2 years coordinating event services
At least 2 years supervisory or management experience
Proficient knowledge of computers, Microsoft Excel, Word and Outlook

164

Senior Services Manager Resume Examples & Samples

Evaluating project requirements and providing necessary logistics of the identified equipment, tools, and consumables
Plan work accordingly
Provide quality assurance oversight and responsibility to support project requirements
Manage Cost Center budget as required to align expenses with production requirements to ensure absorption targets achieved
Determine permanent staffing levels and securing temporary employees as required to process jobs on schedule in accordance with GE directives
Review all vendor invoices and ensure timely routing for corporate payment
Initiate or cosign capital equipment requests and all SAP purchase orders that are issued to support the Warehouse operating needs
Provide project and home office interface for Tool Center functions
Participate in the review and decision making process related to business strategies that may impact overall Tool Center Operations
Evaluate processes, implement productivity improvements, and develop cost savings that can be established as best practices and assist in implementing lowest cost of supply
Oversee tracking of all Tool Center rentals and sales of small tools and consumables, perform inventories, order rental equipment and maintain all Company procedural requirements for maintenance and inspection of Tool Center tooling
Provide regular employee safety training and inspections
Assure proper PPE equipment in accordance with Risk Assessments is being utilized
Manage activities necessary to fulfill facility environmental compliance, state, and local codes & laws, and compliance paperwork
Ensure that the Tool Center is in compliance with the GE program/directives for managing site safety
Responsible for all Tool Center employees' records, reviews, disciplinary actions, and hiring of employees with Human Resource assistance
Incorporate Leadership Competencies that foster good morale and discipline to maximize Tool Center efforts for maintaining a high quality product and customer service
Initiate and deploy Lean/5S practices to continually improve Tool Center processes and practices to deliver the best quality product attainable
Bachelors degree in Engineering or Business Management from an accredited university
At least 5 years' experience in boiler maintenance and services
At least 3 years' experience as a people manager or leader
Create and maintain a strong safety culture within the tool center
Exemplary communication skills
Strong teamwork skill
Ability to deliver fast solutions to complex/ambiguous problems
Strong learning orientation
Drive for continuous improvement

165

Soft Services Manager Resume Examples & Samples

Bachelor’s Degree in a related area or equivalent combination of education and experience
3 – 5 years relevant experience
5+ years, preferred
Ability to multi-task and effectively organize responsibilities to achieve goals and objectives
Self-motivated and ability to work independently

166

User Services Manager Resume Examples & Samples

**(THIS PERSON WILL WORK ONSITE AT OUR CLIENT LOCATION OF YESHIVA UNIVERSITY)
Manage the day to day task assignments of 7 direct reports
Recommends or performs complex actions to correct problems using remote diagnostic, remediation technology and tools or at user locations to install, modify or make repairs to computer hardware and/or software
Supports and manage major computer system and laptop deployment, projects
Controls coordination with affected end user departments while assisting other technical support staff and/or student workers
Tests and evaluates proposed hardware and software to determine efficiency, reliability, and compatibility with existing computer system, peripherals and the network
May provide assistance with entry level network tasks such as network server backup rotation, network account maintenance, and activation of data jacks
Provides support for large computer deliveries and installation
Provides recommendations, updates, status, and completion information to manager and/or CIO, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication
Associate’s degree or equivalent from two-year college or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience
5-10 years’ hardware/software troubleshooting experience in a Windows/Mac environment
Flexibility to be able to work day or evening shifts and occasional weekends/holidays
A pleasant and collegial personality consistent with the mission of a service-oriented unit
Experience working in higher education preferred
Relevant industry certifications (A+, Network+, etc.)
Experience using/configuring configuration management tools (SCCM, KACE, Altiris, etc.)
Experience supporting Windows XP/7 and Mac OS X (10.6-10.12)

167

Direct Services Manager Resume Examples & Samples

Implement strategies, initiatives, processes and procedures that support the successful region wide day-to-day and major relief operation provision of mass care logistics, and recovery programs. Within scope of position, represents the entire disaster cycle of preparedness, response and recovery
Works to ensure all Mass Care, Logistics, and Recovery activities are in compliance with region and national procedures and policies
Communicates and implements Mass Care, Logistics, and Recovery priorities, goals and objectives
Interpret doctrine and share throughout region
Ability to lead, empower and build teams
Work in a matrix environment

168

Green Package Services Manager Resume Examples & Samples

Face off and manage daily relationships with the Blackrock Solutions (BRS) Client Analytics Group (CAG) and Relationship Management (RM) teams and proactively manage their issues and expectations relating to the Green Package
Manage a team of Analysts and ensure the timely delivery of Green Package data and a superior client experience
Understand the Investment process and how the Client Investment teams use the Green Package Data in their daily process. The successful candidate should use this knowledge to ensure the Green Package production process and Client Support is aligned with the investment process
Project Management: engaging with cross-functional teams across BDS and BRS to think creatively and deliver innovative solutions to our complex client demands
Alongside other BDS teams, support the Client with new product launches / implementations relating to the Green Package
Support the various Aladdin Tools used by BRS Clients and develop an in-depth knowledge of how Green Package data is used in these tools
Support the client with high priority requests pertaining to the Green Package data and troubleshooting of front-office tools
Must have strong knowledge of Aladdin and previous working experience with Aladdin tools such as Portfolio Risk Tools, PRISM and Portfolio Construction
Strong technical background with knowledge of SQL, UNIX and databases
Proven track record in Team and Project Management
Good knowledge and previous working experience with

169

Services Manager Resume Examples & Samples

Establish strategic and operational plans for Tech Service, Depot Repair and Field Service teams
Team leadership and project management experience
Proven technical aptitude. Ideally with experience in water analysis equipment or applications
Inbound call center experience and professional customer service skills including excellent listening, writing and speaking skills
Ability to define problems, collect data, establish facts and draw conclusions. Resourceful to investigate paths to corrective action and resolution. Good judgment and critical reasoning skills
Process improvement training and experience
Experience with Salesforce.com or other CRM system
Proven technical aptitude, experience in equipment service and support environment
High-energy level, dependable and flexible
BS in technical field (science or engineering)
Preferred 8 to 10 years work experience with Liquid Analytical Chemistry and/or process instrumentation with product and management experience in a Services, Engineering, or Manufacturing role
Experience with MS Office applications, Salesforce, SAP or other operating system
Strong listening, speaking and writing skills

170

Senior Services Manager Resume Examples & Samples

Actively identify, manage, and reduce project risks throughout the project life-cycle
Provide TIL’s, NICs, SBs and ECN’s to the owner
Respond to warranty claims
Degree in Engineering or Business Management
At least 5 years’ experience in a similar role or Project Management/Site supervision with direct practice on the field managing people and resources
Leadership, initiative, autonomy and self-confidence
Strong can do and problem solving attitude
English fluency
Ability to effectively switch-task and manage multiple projects at the same time
Ability to quickly respond to and manage project changes
Ability to set realistic objectives, accurately appraise situations, detect risks and issues, and collaborate with GE internal teams and customer to find win-win solutions when issues arise
Understanding of GE financial processes, revenue recognition, costs, margin, and quarterly forecasting
Understanding of project scheduling; ability to manage critical path activities to meet outage date
Minimum of 5 years of experience in either commercial, sourcing, repair, Pipelines operation and maintenance or other adjacent role with Gas Turbine, Aeroderivitaves, Compressors and Power Turbines

171

Senior Services Manager Resume Examples & Samples

Minimum of 5 years of experience in power plant field services or contract management
Be over two sites with a total of nine units for the same customer
Certified Six Sigma Green or Black Belt or equivalent Quality certification (GE Employees ONLY)
7FA Gas Turbine, GE Steam Turbine and BOP knowledge
Service experience with direct customer interface
G/T Field Engineering Program (FEP) or other G/T Technical experience
Successful P&L experience
Demonstrated communication & organizational skills
Proficiency with computer tools

172

GSC Services Manager Resume Examples & Samples

Establish standard service costing, enablement, and delivery models
Coordinate and manage end-to end delivery of the service
Drive improvement in the service offering in conjunction with Product Management
Ensure adequate procedures exist to support clients within context of the service offering
Subject Matter Expert for technical delivery of the service offering (maintains the appropriate level of
Proficiency as demanded by the role)
Direct and practical experience working with the full suite of IT technologies
Ability to use, understand and interpret the best practice, policies and procedures to ensure
Adherence
Strong organizational and project management skills, excellent verbal communications and written
Documentation skills, as well as an excellent customer service background
Leverage both proven and innovative technology approaches to solve challenging business problems
Lead efforts to modernize and improve current technology and support procedures
Ability to work with vendors and other third parties to manage relationships, not just escalations
Provide thought leadership, guidance and mentoring to support the delivery of the service
The person in this role must also demonstrate the following: the ability to appear for work on time; the
Ability to accept constructive criticism; the ability to maintain and develop positive team cohesiveness
And the ability to understand and follow work rules and procedures

173

Project Services Manager, AGT Projects Resume Examples & Samples

Develop and implement the Knowledge Management process including issuing guidelines on how to utilise BP shared learning systems
Coordinate the development of KM Critical Knowledge Area’s (CKA) mitigation plans
University master’s degree or equivalent and over 15 years’ experience in international oil and gas projects
PMP qualification or professional chartership
Track record implementing BP’s Project Services Guidelines, tools and processes and BP’s Contract Control and Reporting requirements
Demonstrated leadership of HSSE in both office and field
Leadership of large (>100) project services teams –across multiple locations and countries and in a multicultural environment
Experience of major project execution in all phases of the project lifecycle in both site and main office locations
Experienced in presenting to senior management, partners, governmental and other stakeholders
Execution, continuously improving efficiency with rigorous performance management,
Advice, to inform segment portfolio decisions

174

Territory Services Manager Resume Examples & Samples

Manage incoming sales inquiry, coordinating services team responses and creating proposals for customers
Create proposals for customers
Negotiate rates, project costs, terms and statements of work and contracts
Meet or exceed assigned sales target

175

Senior Services Manager Resume Examples & Samples

Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for the region and products
Build the roadmap for growth and success of the region with an actionable plan covering priorities, capacity plan, ownership and cross functional collaboration. Own the outcomes and recognizes as a leader the input and collaboration from team members and other functions engaged on key initiatives
Responsible for knowledge of assigned team, coverage area, product lines and their associated configuration, installations, and represents the most direct access to all appropriate internal functions to support the customer
Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
Participates in discussions about the future of the business requiring frequent and thorough interaction with other functions. Develops the year plan of resources, growth, cost trends and productivity goals
Presents product/program strategies, technical roadmaps, risks and recommendations to senior leaders across GE, important business unit clients
Manage complex processes requiring involvement of many stakeholders both at the client side and internally
Drive all the metrics related to building a world class service organization such as customer satisfaction, productivity, installed base penetration, health and safety
Drive escalation, sense of urgency and feedback loop to ensure attention, support and timely resolution of customer and team needs
Act as the key leader for GE Inspection Technologies in UK, providing insight, leadership and interface with other business located in the same area. Coach and guide all the local workforce and interface the business communication of the larger business unit with the region advocating for the region growth and customer satisfaction, supporting other leaders to drive priorities and representing GE for the team and local market
Bachelor's degree from an accredited university or college in Engineering or equivalent knowledge and experience
Sound experience in Services and Customer Service Management
Strong oral and written communication skills. Strong interpersonal and leadership skills
Able to deploy and measure benefits of lean and productivity enhancement initiatives
Possess initiative, drive and motivation to drive change, collaboration and team engagement
An enthusiastic leader that engages diverse teams towards the organization strategy and drive morale can do attitude and winning spirit
SAP Knowledge
Able to work with SFDC
Project management knowledge
MBA in Business Administration or equivalent knowledge and experience

176

Transplant Services Manager Resume Examples & Samples

Industry Leading Quality and Service
Program Alignment and Regulatory Oversight
Enhancement of Operational Efficiencies
Sustained Growth
We recognize and affirm the unique and intrinsic worth of each individual
We act with absolute honesty, integrity and fairness in the way we conduct our business and the way we live our lives
We trust our colleagues as valuable members of our healthcare team and pledge to treat one another with loyalty, respect and dignity
Applies performance improvement principles
Ensures the most effective operations
Creates and exceeds service line standards
Identify and initiate (service line) opportunities and establish scope definition
Bachelor's Degree and 5 plus years experience required. (Healthcare preferred)
Transplant/Dialysis Experience required
Data Analyst Experience preferred
Experience leading team activities required
Data analysis, knowledge of Tableau software preferred

177

VIP Services Manager Resume Examples & Samples

Approach all encounters with guests, employees, and members in a professional and personalized manner
Maintain regular attendance in compliance with Plaza and Fairmont Standards, as required by scheduling, which will vary according to the needs of the business
Maintain high standards of personal appearance and grooming, outlined by Fairmont Hotels and Resorts grooming policy
Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient operations in all areas
Follow up on all guest challenges to ensure complete guest satisfaction, during and post stay
Coordinate amenity programs: return guest, children and pet
Ensure all guest challenges are entered into the guest profiles
Set traces for VIP amenities and coordinate distribution with respective departments
Walk VIP arrival rooms prior to check in, ensure amenities have been delivered and set up correctly, special requests have been fulfilled
Coordinate with Director of Experience, Butler Manager and Chef Concierge on departure, and special needs of all VIP and FPC guests
Meet and greet VIP guest curbside and escort to guestroom
Work closely with Sales team with client preferences
Be highly visible in the hotel lobby
Maintain the confidentiality of all guest and member information and pertinent hotel data, as well as the security of high profile guests or members in accordance with hotel standards
Must be able to meet deadlines and coordinate among departments the delivery of quality amenities to guests
Collect, file, distribute and answer to guest comment cards and JDP feedback forms
Build rapport with VIPs, FPC members, distinguished visitors; escort guests to rooms, make comfort calls, encourage feedback throughout guest stay
Participate as an Active Tripadvisor champion
Assist Director of Guest Experience in all service initiatives to promote a five star experience for our guest
Offer to handle special arrangements during guest stay; coordinate future visits, etc
Maintain guest profiles of preferences, habits, and special dates and encourage other employees to do so
Identify Opportunities for upgrades for VIP/FPC guests
Work directly with Reservations and Front Office staff (Rooms Division) to block upcoming VIP/FPC arrivals as needed
Assist with additional Front Office tasks as needed
Cater to VIP guests’ specific needs and attention to detail when planning their special day/event
Understand and communicate promotions and enhancements effectively with colleagues
Serve as general guest information source. Act as a salesperson for The Plaza and Fairmont Hotels & Resorts
Maintain consistent and effective flow of communication between shifts among fellow managers and colleagues
Be a lobby ambassador and assist guests
Oversee inventory levels pertaining to supplies on an as needed basis
Actively participate in daily briefings and meetings
Complete projects in a timely manner as required
Be able to participate proficiently in functions outside one’s department when called upon

178

Shared Services Manager Resume Examples & Samples

3-5 Years’ experience and engagement of HR Services functions focusing on on-boarding, employee life-cycle transactions and general HR administrative functions
Oversees team response time to colleague questions in relation to set SLAs
Proactively engage with managers, HR Advisors, Benefits, Payroll and other subject matter experts for timely problem resolution
Represent EMEA HR Services within local and global project teams and work groups Input of local and global data into systems as needed
Participates in development of performance expectations, service level agreements, metrics and feedback mechanisms for regional/global HR Services deliverables
Remains current with industry best practices to identify opportunities for improving HR's support of business operations
Participates in the analysis and evaluation of internal data, surveys and market trends for EMEA countries
Participates in due diligence and integration planning activities related to mergers and acquisition
Managing Client Service
Manage the service review process and attend meetings where relevant
Ensure service improvement plans are in place where issues have been identified and that plans are managed through to resolution

179

Direct Services Manager Resume Examples & Samples

Responsible for supporting consistent service delivery strategies throughout the region as well as supporting field teams implementation of strategies and plans
Evaluates and reports on the capacity and effectiveness of Mass Care, Logistics and Recovery services. Prepares recommendations for continuous improvement
Responsible for designing and supporting consistent service delivery strategies throughout the region as well as supporting field teams implementation of strategies and plans
Ensures access to Safe and Well communication system for registration within the shelter environment
Ensure functional needs shelter requirements are identified, resourced, and met
Negotiates and manages regional mass care (feeding, sheltering, and bulk distribution)contracts and supports the negotiation of local contracts
Serves as the subject matter expert (SME) and provide oversight for Mass Care role that Red Cross plays at both local level as well as in the co-lead role of ESF-6 within the National Response Framework
Manages the National Shelter System reporting for both ARC and non-ARC shelters
Serve as the subject matter expert (SME) and provide oversight for Logistics, in coordination with Supply Chain Real Estate Management (SCREM)
Manage disaster regional storage
Coordinate the acquisition of Emergency Services materials, equipment and resources
Plan for individual assistance, mental health and health services provision to clients during the response recovery phases of operations
Responsible for implementing the region’s case work (and care management, when needed) program
Serves as a subject matter expert (SME) for the Disaster Case Management Program (Federal/State program) and responsible for disaster case management planning with multi-agency partners (government and non government)
Responsible for ensuring he American Red cross is present at pre-disaster recovery meetings as well as ensuring the American Red Cross is present at Long-Term Recovery Group meetings post-disaster)
In collaboration with Partner and EMA Relationships Support Manager, liaise with voluntary, faith-based and community based organizations (VOAD community) as well as emergency management community for pre and post disaster recovery planning
Ensures region is proficient with the role Red Cross plays within the National Disaster Recovery Framework (NDRF)
Acts as SME to all territory Disaster Program managers and volunteers on issues relevant to meeting client needs and maintaining client focus of all response and recovery activities
Assures mechanisms are in place for all partners in human services to work with Red Cross and service clients (Medical Reserve Corp; professional organizations, learning institutions, etc)
Ensures roles and responsibilities of Red Cross identified in tribal, local, state and FEMA agreements (NMOUs, MOAs, etc) are being met
Coordinates specialized training in Mass Care and Logistics
Establishes and maintains a peer-to-peer relationship with emergency management for coordination around Mass Care, Logistics and Recovery
Develops a primarily volunteer team to support the mass care ,logistics and recovery activities
Support field based staff and volunteer teams and systems
Develops and cultivates professional relationships with key internal and external partners and organizations (assigned relationships monitored and tracked by a portfolio management system)

180

IT End Point Services Manager Resume Examples & Samples

Work with the business, stakeholders, executive leadership and subject matter experts, to build a holistic view of the organization's strategy, processes, and information technology assets
Develop the IT strategy to achieve business goals by fostering innovation, prioritizing IT initiatives, and overseeing the evaluation, deployment and management of current and future IT systems across the organization
Implement large-scale transformation with aspects of Imaging, Application, Software Distribution and SCCM Architecture
Manage implementation and oversight to improve overall SCCM infrastructure from both an on premise and cloud perspective
Lead internal stakeholder meetings to capture, communicate and analyze customer expectations, processes, and strategic direction. Align delivery of services with customer expectations while increasing agreement on key elements of the strategic direction
Establish policies designed to ensure consistent high service performance, monitor employees and evaluate customer feedback to develop quality improvement processes
Management of complex global IT outsourcing and IT Service Delivery across concurrent programs of the organization
Bachelor’s Degree in Science, Technology, Engineering, and Math related discipline and at least 10 years of experience in related field. MS/MA/MBA or other graduate degree and at least 5 years of experience in related field
Minimum of 10 years of experience delivering infrastructure strategy for large and complex initiatives; preferably in Engineering Services for Petroleum & Chemicals, Aerospace & Technology, and Buildings & Infrastructure environment
Complete technical architecture knowledge with deep expertise in two or more technology domains (Infrastructure, collaboration, cloud, data, and applications/middleware) but fluency in all technology domains
Success in negotiating with managed service providers is necessary
Exceptional leadership skills including decision-making, communications, building relationships within the team and with stakeholders, growing talent and navigating a cross functional IT organization structure
Ability to tailor communication in order to meet the needs of the target audience
Demonstrated ability to convey a technological vision and a proven track record of success in leading through the implementation of a broad range of enterprise operations solutions
Excellent interpersonal skills (communication, facilitation, interviewing, negotiation, collaborative working, and business case development)
Sound business judgment as well as proven ability to influence others with strong analytical thinking skills are critical

181

Event Services Manager Resume Examples & Samples

Bachelor’s Degree in Theater Arts, Television and Film, or Technical Theater or equivalent experience and education
At least 5 years of experience in event, outdoor venue management and/or arena operations
At least 2 years of experience supervising a team
Experience with the functions, operations, and equipment of a multi-purpose entertainment complex
Experience managing compliance with Federal and State OSHA regulations
Experience with safety practices, including first aid and all applicable safety standards for public facilities

182

Instant / Island Services Manager Resume Examples & Samples

Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
Previous hospitality experience in a Four Diamond quality organization preferred
Demonstrate ability to compute basic arithmetic

183

Title Services Manager Resume Examples & Samples

Hire, train and develop associates to reflect the Wyndham Count on Me! service culture. Responsible for coaching, motivating and developing associates and to achieve operational goals. Responsible for overseeing supervisory and/or lead associates. Take appropriate corrective disciplinary action as necessary
Oversight of individual and team performance to maximize team effectiveness, development, productivity and customer impact
Develops and implements plans of action which support a positive customer experience and maximize team effectiveness and productivity. Partners and coordinates with external internal business partners to eliminate root cause of process defects
Responsible for overseeing the resolution of escalations ensuring company risks and customer impacts are mitigated
Keep fully informed of new developments in corporate legal matters and in new jurisdictional developments affecting title operations and keep all levels of management informed of applicable new laws, changes within county fee or administration structures, and of the progress and results of court cases. Ensures compliance standards are met, including PII, PCI, internal audits and controls and internal policies
Strong people management and motivational skills
Understand and advise on title and closing related matters
Team and results oriented
Ability to keep sensitive information confidential
Provide exceptional customer service to owners and coworkers
Establish and maintain strong working relationship with team and appropriate internal contacts
Microsoft Office Applications including, Word, Outlook, Excel and PowerPoint
3 years supervisory or leadership experience
3 years company experience, preferably in Legal, Financial Services, Sales Administration or Owner Care
1 - 2 years experience in a title or closing field

184

Soft Services Manager Resume Examples & Samples

Vendor management experience, preferred
Knowledgeable in cable/satellite TV systems and services
Ability to drive accountability, strong critical thinking and follow through
Exhibits strong interpersonal skills, leadership skills, and problem solving / conflict resolution abilities
Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook, and Access)

185

Luxury Services Manager Resume Examples & Samples

Plans all operational procedures, to plan and organize all recruitment, grow revenue opportunities and liaise with other departments together to improve quality
Liaise with the Luxury Sales Manager with regards to setting strategy
Implements departmental strategies and action plans in accordance with the hotel’s strategic and sales plans
Coordinates with the other HODs to ensure adequate organisation and operations implementation
Project business opportunities in order to increase revenue
Coordinate with the HRD recruitment and training plans
Regularly updates the Director of Rooms on all operations achievement and key issues

186

Assistant Event Services Manager Resume Examples & Samples

Will work closely with Event Planning/Sales, Culinary, and various departments in order to produce flawless hotel meetings and events
Leading department pre-shifts and monthly meetings along with the Banquet Manager
Assists with short and long term planning, and achieving goals set forth within the department
Ensure effective hiring, training, coaching, and career development of associates
Lead and coach the team towards achieving exceptional guest service and associate engagement results
Weekly scheduling and payroll duties
Assisting with coaching and counseling, as well as, completing disciplinary documents and meetings with associates
Responsible for maintaining a positive and professional work environment
Ability to work weekdays, weekends, 1st and 2nd shifts, and holidays
2-3 years of progressive hotel food and beverage management and/or relevant leadership experience required
Must have excellent computer skills and ability to learn and utilize new systems
Must possess the following strengths: motivational leader, effective communicator, team player, service-oriented, and professional presentation
Must have excellent multi-tasking, organizational, and administrative skills
Ability to lift, pull, and push a moderate amount of weight often

187

Agronomic Services Manager Resume Examples & Samples

Accountable for the development and implementation of agronomic & technical training for the Commercial Unit ensuring technical integrity, product stewardship and best local recommendations
Support the CIC in the resolution of customer and channel product support inquiries
Lead the complaint and litigation processes and budget for the Commercial Unit working with ASR’s to provide technical leadership in resolving field complaint issues and feedback into Technical Services and Marketing to address product issues
Co-develop the annual Technical Campaign Plan with Technical Services Leads
Key interface with the Commercial Unit head to ensure alignment of activities with the commercial strategy
Manage the execution of the marketing elements of the Technical Campaign Plan in the commercial unit (ex: Demo sites, Field Evaluation Trials) to support awareness and training
Key interface with District Manager’s to ensure ASR alignment with technical campaign
Develop and implement Influencer plan aligned to support strategy of post commercial technologies
Monitor market changes and competitive product initiatives and provide this information to the Technical Services and Marketing teams to allow for better business forecasting and positioning
Collaboration with Customer Marketing to develop and implement campaigns that meet grower needs based on agronomic practices
Broad technical knowledge of the company portfolio, competitive products, as well as current and emerging agricultural practices, agronomy and trends in the industry
Knowledge of the changing needs of our external customers to provide insight into product development
Knowledge of business unit and product strategies
Broad agronomic knowledge of the representative crops of the region
Experience in being part of a leadership team and setting and implementing plans to deliver annualized priorities and budgets
Knowledge of the development of protocols to support product demonstrations
Bachelor’s degree in Agriculture or Business or Science
Minimum 8 years’ experience in the Ag industry, as well as a thorough understanding of both the commercial and technical/agronomic sides of the business
Experience in developing training and education formats to support development of others
Must be a strong Leader, with demonstrated ability to build strong teams through an indirect network
Good strategic influencing and negotiation skills
CCA accreditation
Strong project leadership skills; ability to manage multiple tasks
Must be willing and able to create and present information to all levels of the organization in an clear and concise manner
Ability to effectively interact across functional groups to achieve desired results
Demonstrated ability to think and act strategically
Knowledge of brand strategies development and implementation is highly desirable
Understand top tier grower needs to provide added value beyond agronomy

188

Access Services Manager Resume Examples & Samples

Provide ongoing, continuous management oversight, as a coach who supports the growth and development of employees
Provide mentoring, leadership and direction to staff
Maintain and monitor the productivity level of the staff to maximize efficiency, assure adequate staffing levels, and control costs; approve timecards
Five years’ experience in healthcare business office at least one year of which was with billing, collections and third party experience and at least one year of which was in a leadership role

189

ID Card Services Manager Resume Examples & Samples

Supervise three full time employees (ID Card Services Coordinator, Sr. Technical Support Analyst and Budget Analyst) and prepare annual performance evaluations
Oversee the daily J-Card operations, including ID card production and distribution for ASEN, Peabody, and SOE students. Support the ID Card operations located in Columbia, Carey and SAIS. Work with Homewood Dining Services to coordinate updates to both the J-Card System and Sequoia/Quadpoint system
Manage general funds budget by reviewing daily and monthly financial reports. Identify and resolve financial discrepancies. Project mid-year and year end cost allocations and make related entries. Analyze revenues, expenditures, activity costs, and other financial information and prepare financial reports as needed
Direct the monthly J-Cash account reconciliation and review the Procurement Card activity in accordance with University regulations
Submit project requests (JIRAs) to IT@JHU at Mt. Washington for J-Card system issues and enhancements. Participate in monthly J-Card priorities meeting with Mt. Washington IT staff
Collaborate with Blackboard One and IT@JHU to support the off-campus merchant program. Manage relationships and trouble-shoot problems with off-campus vendors which accept the JHU J-Card/J-Cash for payment for purchases
Work closely with the J-Card Sr. Technical Support Analyst to ensure that job estimates, J-Card installations and project billing are handled in a timely and accurate fashion
Serve as Privacy Liaison for H.S.A. by conducting annual reviews and submitting reports to the CIO
Coordinate the production of J-Card for incoming freshmen by attending the Orientation and New Student Portal meetings and meet agreed upon deadlines. Participate in Freshmen Move-Ins days by meeting with parents and students at the designated reception area
Develop J-Card marketing programs and promote new solutions for accepting J-Cash and taking attendance. Elicit feedback from student groups and departments
Excellent oral and written communication skills for tactful and effective interactions with students, parents, outside vendors and staff at all levels
Knowledge of internal controls and various accounting system applications such as SAP
Experience with Blackboard Transact or other card access systems a plus

190

Domain Services Manager Resume Examples & Samples

Act as a single point of contact for all aspects of a project’s lifecycle to both internal and client contacts who will be involved in different aspects of the project
Work independently with clients and partners to understand requirements and to develop both high-level and detailed project plans which will be used to guide the projects to successful outcomes
Build strong, collaborative long-term working relationships with both internal and client personnel
Effectively communicates with individuals in varying levels of an organization, including executive management
Set and continually manage project expectations with team members and other stakeholders
Delegate tasks and responsibilities to appropriate personnel and third party partners
Work with international clients which will require schedule flexibility in order to interact with clients in different time zones

191

Nutritional Services Manager Resume Examples & Samples

Two years’ experience in large quantity food preparation
Two year’s experience in a supervisory role and experience with therapeutic diet preparation preferred
Experience in acute clinical care, nutrition support, and disease-specific nutrition preferred

192

Convention Services Manager Resume Examples & Samples

Confirm all event related information with clients
Organize convention bookings from date of booking to departure, including meeting requirements, guest room requirements, guest room pickup, food & beverage and audio visual
Create floor plans for each event to ensure banquets and clients are in agreement prior to set up
Conduct and/or attend daily meeting to review event contracts and ensure last minute changes are communicated with appropriate departments
Follow departmental policies and procedures
Follow all safety policies
At least 2 years of previous hotel catering or convention services leadership role required

193

Territory Services Manager, West Resume Examples & Samples

Responsible for developing and implementing business plans for Field labor
Serve as primary contact for Distributors and Customers regarding all field labor matters
Is a primary escalation point for issues related to field labor
Coaches and gives guidance to FSE's, Proposal Leads and Project Admins
Coaches and gives guidance to AMP's and Trainers (when circumstances dictate)
Provides forecasting information for Field Labor/Training business
Develops and justifies all resource planning for Field Labor 12.Provides input for generating and pricing proposals
Is knowledgeable on FTS
Manages the utilization of all FSE's
Ensures processes for setting training schedules are in place
Is escalation point for issues related to Training and Technical Support (Tech Connect)
Developing supervisory expertise
Applies company policies and procedures to resolve variety of issues
Works on issues of moderate scope where analysis of situation or data requires review of relevant factors

194

Nutritional Services Manager Resume Examples & Samples

Bachelor’s degree in course work approved by the Commission on Accreditation for Dietetics Education (CADE) of the American Dietetic Association (ADA) preferred, but not required
Proof of passing the national examination administered by the Commission on Dietetic Registration (CDR). -or- Proof of passing the national examination administered by the Dietetic Technician Registration (DTR) – whichever is applicable per degree
Participates in continuing educational requirements to maintain registration
Licensed dietitian status, if residing in a state with licensure requirements
Recent experience in managing the food services in a medical facility
Highly developed organizational skills
Recent experience in managing the food services in an acute hospital

195

Fumigation Services Manager Resume Examples & Samples

Knowledge of Federal, State and Local fumigation regulations
General knowledge of entomology, biology, toxicology, earth science, and/or structural engineering
General knowledge of equipment and product purchasing and inventory
4-5 years experience performing and directing fumigations i.e. Methyl Bromide, Sulfuryl Fluoride and Phosphine
2-3 years’ experience developing and delivering technical training programs in small and large group forums
Strong communication skills (both written and oral)
Proven leadership and supervisory skills
Ability to gain respect and influence others in ensuring quality and adherence to policy and regulations
Demonstrated experience in establishing uniform policies and standards
Computer aptitude with industry and company-specific software applications, and MS Word, Excel, PowerPoint and other commonly used software
Ability to travel 25-50% in United States mainly in Central Region
All fumigations within the assigned region adhere to all regulatory and RNA protocols
Active involvement in fumigation industry events and associations
Manage all aspects of the Fumigation Line of Business services including, but not limited to; safety, technical protocols, revenue growth, and profitability
Establish the protocols of fumigation to minimize risk and to comply with all regulatory agencies. Insure compliance with all DOT requirements for transporting fumigants
Work with NAPC Districts and Service Centers to advance the Fumigation Line of Business. This role is a supportive/consultative one with authority role regarding safety, quality and final approval on unique or larger customer opportunities
Create an atmosphere of continuous development of personnel from districts and service centers as fumigation specialists
Develop and edit proposal models, contracts and documents associated with work performance. This includes the regulatory approval or compliance of the individual states
Create pricing models and formulas to insure proper profitability; organizing them into simplified models to allow for more “field level” pricing
Work with the VP of Marketing to determine service offerings, market opportunities and niche opportunities. Provide the technical support needed in the development of marketing information and materials
Interface with the North American Education & Training department to Develop, implement, and audit training programs to insure Rentokil personnel are qualified to safely perform fumigation and to ensure our training initiatives meet manufacturer and regulatory requirements
Monitor and coordinate the scheduling of larger fumigation jobs to make sure the availability of trained personnel and equipment is appropriate
Conduct audits at the district level to substantiate proper licensing and registration of applicators and businesses in coordination with technical department compliance staff. Periodically audit the completion of fumigation services to insure compliance with company and regulatory requirements
Establish and maintain relationships with fumigant manufacturers and providers to secure supply chain
Responsible for the mandated material reporting and accountability programs
Coordinate with regional Technical Service Managers to monitor safe storage of fumigants at the corporate and district levels
Represent NAPC on the “virtual global team” (under the leadership of the Global Rentokil-Initial Pest Category Specialist Technical Manager) in the development, implementation and maintenance of the International Fumigation guidelines
Ensure accurate Sulfuryl fluoride and methyl bromide usage and sales recording and reporting is maintained on a monthly basis and transcribed as per company requirements
Represent NAPC within North America for fumigation matters such as Legislative initiatives and NPMA

196

Rate Services Manager Resume Examples & Samples

Manage activities, processes and strategic plans of the company that support the overall vision, marketing strategies, and financial objectives
Develop comprehensive pricing-implementation strategy and lead pricing reviews on large opportunities with cross functional teams
Identifies billing and rating risks and engineers preventative solutions
Establishes and manages auditing process through regular reviews of billing variance charts and metrics
Develop and manage processes that ensure compliance and accuracy of agreements with customers and strategic partners
Work closely with Pricing Manager to carry out objectives and goals of pricing strategy
Develop an understanding of the various sales channels and market trends/drivers
Understand and manage appropriate market pricing that maximizes profitability
Implement and maintain a Rating Accuracy scorecard
Five to ten years successful rating, billing, or auditing experience
Minimum 4 year undergraduate degree (Finance, Business, Marketing, or related field)
Ability to lead diverse team of auditors and analysts
Past progressive experience in transportation, supply chain, or logistics preferred
Project management focus
Experience in Business Intelligence reporting
Strong IT/Computer skills, including proficiency in Excel

197

Ancillary Services Manager Resume Examples & Samples

5-7 Years Specific Property Management Required
1-2 Years Specific Business Contracts Required
1-2 Years General Negotiations Required

198

Player Services Manager Resume Examples & Samples

High school education or (GED)
Player service experience required (management a plus)
Resort and hospitality industry experience a plus
Organized, motivated, personable, leader are all imperative qualities for this manager to posess

199

IR Services Manager Resume Examples & Samples

Level 3 ASNT Recognized IR Certification
Experience managing service projects of all sizes within a data center
4+ Years’ experience in Data Center Engineering, Operations, or IT Services
Ability to maintain vendor relationships
Quantitative analytical abilities
State Certified Journeyman Electrician or higher
Direct and relevant experience in Data Center Engineering Operations, with a deep understanding of construction/commissioning, electrical, mechanical, and Information Technology systems
Expert level of understanding of electrical best practices, processes, tools, and metrics with the ability to apply methodologies to new construction, retrofits, and special projects
Expert level of understanding of IR best practices, processes, tools, and metrics with the ability to apply methodologies to new construction, retrofits, and special projects

200

Interpretive Services Manager Resume Examples & Samples

Oversee the design, organization, direction and/or conduct interpretive and appropriate level natural history training programs for the Denali Park Tours, Transit and Courtesy Shuttle bus driving positions. This includes but is not limited to training Certified Interpretive Guides and Certified Interpretive Hosts through the National Association for Interpretation
Oversee the direction and provision of appropriate training and development for the Living History and Alaska Native interpretive programs that support Tours. This includes training Certified Interpretive Guides through the National Association for Interpretation
Performance appraisals to be conducted as they relate to interpretation for the Tour positions, Living History and Athabascan Cultural History interpreter positions

201

Card Services Manager Resume Examples & Samples

Serves as the a lead contact between the Member Bank management team and the Heartland Deposit Operations team in coordinating customer service and problem resolution
Participates in strategic planning and annual budgeting process for the Card Services functions, including but not limited to the capital budget
Defines and sets parameters and goals for customer service quality standards and designs processes to automatically capture the relevant data
Participates in a wide variety of Heartland committees and regular meetings to coordinate activities and identify and resolve operational problems
Responsible for management of developing and refining written standard procedures, and training programs for debit, credit and ATM cards, ATM Network, Cash/Vault Services and potentially leverage the HTLF footprint for couriers
Management of the Card/ATM network/Vault relationships during an acquisition
Work with vendor and support staff to determine requirements and systems necessary to provide efficient service and support for card products
Champion evolution of existing and new card products to improve feature/functionality desired by our customers and to benefit bank in all areas of risk management
Develop and recommend strategies to enhance card portfolio growth either by organically growing active card base or acquisition
Develop and recommend cost saving strategies for Vault Services and Cash
Work with internal, cross functional groups (Member banks, IT, branches, and customer contact personnel) to manage evolving plastic products, technology and industry
Develop and manage a team that is prepared to execute on day-to-day operations and organization strategies to achieve goals
Work with member banks and holding company to insure the workflow or process is providing the best service to customers. Our service must be superior to comparable card products offered by the market
Expected to maintain an understanding of government and other applicable regulation to ensure compliance and adherence to bank policy
Ensure satisfactory audit ratings for all plastic/ATM/Cash processes and service delivery
Establish and maintain beneficial vendor relationships
Must have and will need to be able to maintain an understanding of desktop computers, EFT processing systems, electronic transfer of information, data and information security
Mentors and trains other employees as requested
10+ years of banking related customer service experience with 2 years operational or product management experience in a plastic card product environment
Knowledge of plastic card products structure, delivery, various networks, vendors and processors
Knowledge of ATM network structure, delivery, various networks, vendors and processors
Knowledge of Vault/Cash Services industry, delivery methods and vendors
Ability to identify areas of opportunity, makes recommendations for improvement, and follows up as necessary to achieve desired results
Ability to lead and motivate self and other effectively
Proficient in the use of standard Microsoft tools such as Outlook, Word, Excel, and PowerPoint
Knowledge of general banking practices preferred
Knowledge of operating systems as required performing assigned duties
Demonstrated excellence in production, project management, planning and implementing new product rollouts
Well-developed interpersonal skills required to encourage a positive employee morale and teamwork environment and to represent the bank and its products and services in a positive & professional manner reflective of the Bank’s Mission Statement

202

Player Services Manager Resume Examples & Samples

Provide stellar customer service
Ensure adherence to Missouri Gaming Commission regulations and company internal controls
Provide the guest with a positive experience at Argosy Casino to promote a return visit
Positively respond to all guest concerns and issues either in person, or through Internet, comment card or telephone to promote a return visit
Effectively respond to a supervisor’s requests in all areas of guest interaction and guest concerns
Promote a positive environment for all guests and team members to promote the return visit of guests and achieve job satisfaction for all team members
Acquire new players through the continuous promotion of the Marquee Rewards card program and the special benefits of card membership
Maintain the appropriate card stock inventory to ensure uninterrupted enrollment of new members into the Marquee Rewards program. Additionally this position is responsible for all operations supplies to ensure team members have the tools needed to do their jobs to the best of their abilities
Staff and manage coat check to limit company’s liability and ensure best service to the guest
Manage the annual budgeting process and on-going departmental expenses
Control and manage labor through forecasting and labor reports to meet budgeted labor objectives
Attend and schedule meetings on marketing issues
Work with Database Manager to update guest information in the player tracking system including but not limited to Disassociated Persons information, Excluded Guest information, addresses, email address, telephone numbers and personal preferences
Work with Casino Marketing Manager to identify guests for development based on their play history and/or tier achievement in the Marquee Rewards program
Create, develop and execute casino promotions and special events by working with the Casino Marketing Department
Conduct weekly meetings with Player Services Shift Managers to discuss team member’s performance, service delivery, and customer satisfaction results
Supervise the hiring, training as well as the coaching and development of Player Services team members
Bachelor’s degree (B.A.) from four-year college or university; or one to two years related experience and/or training
Must be proficient at Word and Excel
Must be able to type 40 words per minute

203

Sdlc Services Manager Resume Examples & Samples

Design, build and execute against DaVita’s Platform as a Service (PaaS) offerings
Ingrate and help define requirements for DaVita’s Infrastructure as a Service (IaaS) offerings
Automate infrastructure and platform service offerings
Clinical outcomes consistently ranked above the national average

204

Auditing Services Manager Resume Examples & Samples

Assist the VP and Chief Audit Executive (CAE) with the successful implementation of the duties of the office, including working with the Internal Audit management team to develop goals, budgets, metrics and strategic plans
Support CAE with industry and other benchmarking efforts to identify leading practices and processes and facilitate evaluation and deployment of those practices and processes across the Southern system
Manage audit work (planned audits, special requests and investigations) to assist with accomplishment of the annual audit plan. This includes direct supervision of audit staff and consultants, attending opening and closing meetings, reviewing audit workpapers, discussing findings and observations with management and the Chief Audit Executive and review and approval of the audit report. This is estimated to be 20% to 25% of time
Prepare presentations and meeting materials for Southern Company Audit Committee and Operating Company Board Controls and Compliance Committee meetings, recommend and coordinate agenda items and speakers for educational topics. Provide assistance in organizing and preparing materials for the annual CCC Forum
Manage the IIA professional standards QA process – internal (ongoing) and external (every five years). This includes compliance, optimization, continuous improvement and strategic initiative processes, working with the Directors and the Chief Audit Executive
Maintain department playbook, templates and audit tools. This includes evaluating and providing recommendations for new processes, tools, checklists and templates, and implementing other strategic technology improvement initiatives
Maintain department intranet website. This includes keeping the website up to date, assisting the Chief Audit Executive with other techniques or media for enhancing the Internal Auditing brand, and assisting with implementing other strategic branding initiatives
Manage the on-boarding and training process for new employees, rotational employees, on-loan staff and service provider personnel
Manage departmental budgets, staffing needs and budget coordination with service providers. Approve monthly service provider invoices and report budget to actual variances and periodic re-projections
Establish, manage and report audit performance metrics including the status of the audit plan, upcoming deadlines, open findings, additions, potential delays, deferrals and cancellations
Coordinate department training, educational meetings, staff meetings and conferences, developing topics, obtaining speakers and directing meeting logistics with assistance from administrative personnel
Work with IA management and HR to provide training and coaching with regard to staff career development plans, skills inventory, and plans to address staff skill and competency gaps. Leverage staff strengths by matching audit assignments to skills
Manage the Annual Risk Assessment and Audit Planning Process – manage the process, schedule, communication, survey and assembling the plan based on inputs from Audit Directors. Provide audit plan inputs for non-audit projects, e.g. staff time for budget responsibilities, quality assurance and department initiatives. This includes resource balancing and developing the presentation to be used for communication with senior management and the Audit Committee of the Board
Direct Reports – this position would have 2-3 direct reports, including an intern, to assist with the above duties and 2-3 additional staff when managing audit work
Demonstrated technical or industry experience and / or auditing experience is preferred, either internal or external to the Company
Demonstrated experience in project management, including budgeting, scheduling, and prioritization of critical responsibilities; effective performance management; issue management and resolution; ability to effectively interact with all levels of employees and external stakeholders, including executives, regulators, attorneys and other professionals
Excellent business acumen and substantial knowledge of, or capability to learn, the technical, tactical, and strategic aspects of Southern Company’s business
Strong skills in the following areas
Logical thinking and analytical,
Performance management/leadership – improve the productivity and performance of assigned professionals

205

Services Manager Touchworks Resume Examples & Samples

Provide direction and guidance to staff
Manage revenue projections, revenue recognition and billing for assigned sites
Actively participate with the sales organization in closing new business opportunities
Provide on-going development, feedback, coaching and mentoring to Professional Services team
Set and communicate team/individual objectives to inspire individuals to achieve high performance
Create team spirit
Allscripts TouchWorks experience required
5-10 years in professional services consultancy and or project management

206

Premium Services Manager Resume Examples & Samples

Lead and nurture a strong TAM team with focus on growth, agility, and accountability for the customer experience
Drive consistent service delivery in the team to ensure appropriate level of technical ownership and guidance is provided to the customers
Recruiting and on-boarding for new team members, and development and growth for existing team
Performance reviews and ongoing feedback
Capacity and account assignment planning
Management oversight for all assigned TAM customers, including collaboration and cooperation with wider teams to drive a better customer experience
Positioning TAM services with new customers, and deal support for the sales team. This includes driving the TAM pipeline, identifying new opportunities, and maintaining a high rate of renewals success
Escalation management for assigned customers, and wider consulting engagements

207

Agency Services Manager Resume Examples & Samples

Being responsible for accomplishing and reviewing audits done by the ASM staff and reviewing audits when done by National Audit Services
Maintaining the required visitations of title agencies
Conducting regular education and training sessions
Recommending remediation or cancellation of title agencies with low remittance, violation of underwriting standards, violation of the underwriting agreement or high claim ratios
Supporting title agencies by supervising adequate resources for underwriting, CPL/ICL issuance, marketing assistance and automation support
Maintaining all records reflecting the completion of the above obligations
Must read and understand Company’s Managers Manual
Must have prior experience in the title industry and be technology literate and open to changing technology
Requires extensive travel (via car and/or airplane) and ability to attend Company functions, including conventions, seminars and marketing events
Must be able to exercise independent judgment for business opportunities
Must be able to use customer service skills in high stress situations and maintain poise
Completion of a High School diploma Completion of an undergraduate degree in any equivalent field is preferred
Minimum of 3-5 years of experience in the title industry which includes experience with technology and possesses an openness to changing technology

208

Digital Services Manager Resume Examples & Samples

Lead the day to day fulfillment of online campaigns and mentor ad operations coordinators and vendor/partners regarding order entry, workflow, systems, troubleshooting and relevant tasks as relevant to daily campaign responsibilities
Maintain updated operations training materials for use by Operations, Sales, and external staff members
Engage team and vendor partners on delivery of campaigns, ensuring campaigns are delivered to spec and in full
Participate in the education of internal and external team members and ensure proper rollout of all new tools, process, and techniques
Serve as a subject matter expert as it relates to industry best practices, troubleshooting campaign-specific issues, and identifying trends
Serve as escalation point on campaign and fulfillment issues, tracking issues through to resolution
Supervise growth, development, and productivity of ad operations team
Review and ensure vendor invoices align with monthly financial expectations
Provide support as needed to department and team hiring and training
Identify, uncover, and quickly resolve issues with campaigns and communicate plans with impacted parties
Oversee the review of daily and weekly advertiser campaign reports to track performance against guarantee and ensure teams are addressing campaign delivery issues
Escalate and alert management of campaign trends and issues
Focus on quality, timeliness, efficiencies, and process is critical

209

Senior Services Manager Resume Examples & Samples

Bachelor's degree from an accredited university or college (or equivalent in knowledge/experience),
Strong experience in Customer Service Management
Demonstrated ability to analyze and resolve problems,
Demonstrated ability to lead programs / projects,

210

Senior Services Manager Resume Examples & Samples

Responsible for standard template development, industrialization, communication and training for the GE, Legacy Alstom and oOEM product lines
Work with the outage cycle reduction leader and other subject matter experts to develop robust critical path schedule plans that include complete scope definition, activity sequencing and resource requirements that are tied to the estimate
Support a continuous improvement process by driving the usage of the schedule templates, analyzing the results and revising the template plans as necessary
Support the Smart Outage team with development and industrialization of Project Controls applications for Field Services Outages
Develop metrics around global engagement, schedule accuracy and customer fulfillment
Partner with Global Ops Performance Team to develop reports for task level analysis
Share best practices across other product lines and adopt their best practices as necessary to maintain a consistent, world class scheduling process
Drive standard processes and support Project Controls Managers at the region level around the globe
At least 5 years of experience in Field Services, Engineering or Operations
Minimum 3 years project management and project controls experience; Primavera or MS Project experience
Knowledge of scheduling software and earned value management
Field Engineering and/or Service Manager experience
Dynamic, flexible team player with demonstrated ability to lead diverse teams
Ability to energize teams and perceives change as an opportunity
Excellent facilitation, presentation, and verbal & written communication skills
Familiar with Power Generation Services processes and systems

211

Hard Services Manager Resume Examples & Samples

To lead, motivate and develop the Hard Services Team
Ensure that all third party contractors who undertake work on the site do so in a safe and professional manner and abide by the relevant Company procedures and site specific procedures where applicable
Manage time effectively to ensure tasks are handled accurately and on time therefore ensuring we deliver a high standard of work to the client
Develop effective working relationships with appropriate parties
Be a team player with good communication skills
Overcome challenging situations
Responsible for resource allocation and cost control of Hard Services Budget
Line management of Hard Services Team Leaders in Fire, HVAC, Electrical, BFM and DART
Responsible for adherence to the work week plan and completion of help desk requests
Ensuring 100% compliance with contract specification and associated contract KPI’s
Assisting in preparation of monthly reporting and performance measurement of operational services
Assist the SLT in budget management
Managing absence and holidays for all staff
Cost control of extra Client instructed works budget
Comply with all relevant H&S Regulations
Undertake all people management responsibilities including one to ones, team meetings and annual performance reviews of directly reporting staff
Responsible for implementing professional development plans for staff and succession planning
Support Statutory and Unplanned Outages by completing a reasonable amount of paid overtime, including weekends. This may temporarily involve duties different to your normal role
Must demonstrate a methodical approach to tasks and plan accurately
Extensive years’ experience in an operational facilities role
Must have excellent leadership and organisational skills
Liaise with OSM / HR on any day to day staff issues
Willingness to complete and maintain all site related training requirements

212

Soft Services Manager Resume Examples & Samples

A good level of education and vocational experience
At least 5-10 years’ experience in an operational facilities role
Excellent communication and customer skills
Good financial acumen with an ability to analyse data and documentation with accuracy
Capable of influencing within cross functional teams
Analytical approach to problem solving, ability to influence others using own initiative in order to provide solutions to operational problems
Competent in use of Word, Excel and PowerPoint

213

Specialty Services Manager Resume Examples & Samples

Proficiency in, or knowledge of, a variety of computer software applications, including MS Excel, Word, PowerPoint and Outlook
Proficiency in, or knowledge of, mobile applications or software, including but not limited to retrieving email from a mobile device, accessing and using mobile applications, taking and sharing pictures
General knowledge of machinery, equipment and tools
Ability to break down designs or estimates and plan for execution of work
Broad knowledge base of landscape maintenance and installation techniques
Ability to obtain and maintain appropriate licenses and professional certifications for service lines within their span of control
2-4 years of prior working experience in the landscaping industry or local marketplace
1-2 years prior experience in a supervisory role

214

Project Services Manager Resume Examples & Samples

Provides direction, coaching and guidance in project services including the development of personnel assigned to the team adopting an attitude of care and respect for self and colleagues
Co-ordinates and plans resource and recruitment requirements. Provides competence assurance for the tasks undertaken, is responsible for team performance and improvement as required
Develop and maintain project control process and procedures
Establish process for progress control including the interaction with contractors planning engineers
The ability to evaluate and use selected specialised software tools to analyse project data trends to clearly illustrate key findings including project progress information
Maintain project planning information including earned value calculations
Manage and maintain the project management of change register
Manage and maintain the project purchasing and material register including expediting methods for items on the critical path to maintain the project schedule
Collate, maintain and report project cost exposure and forecasts
Support the project document control with the maintenance of the master deliverables list including contractor document control
Provides effective communication at all levels ensuring that all interfaces is effectively being managed, strive for continuous improvement through knowledge sharing
Effective QHSE and risk management
Application of client’s standards and local legislation, ensures adherence to Company processes and procedures where applicable
Complies with, and ensures the implementation of, the Company Safety & Environment Policy. Demonstrates visible commitment to an excellent HSSE performance, including understanding of the Client and In-Country Standards. Commits to excellent Quality management, including the implementation of a Quality Management Strategy compliant with Client Standards
Degree qualified relevant to the role
Minimum 6+ years’ oil and gas experience with 4+ project controls experience for an operator (preferred) or oilfield service main contractor may be considered
Knowledge of jacket fabrication, subsea construction, offshore heavy lifting, FPSO offshore commissioning is preferred
Proven experience in delivering project on time and budget

215

Channel Services Manager Resume Examples & Samples

2 years Inside Sales or Telesales Experience
Knowledge of information security and network/Internet Protocol network-related applications
Must be a self-starter and a strong close
Ability to telework and support a remote team
Position requires occasional overnight travel

216

Channel Services Manager Resume Examples & Samples

Dynamic role supporting the Local Sales team and their mission to achieve maximum services bookings
Primary objective is to maximize services revenue from existing customer base while driving upsells during periodic account reviews
Work with named account reps to ensure 100% renewal rate
Generate demand for and increase services revenue across our portfolio with emphasis on emerging products
Motivate and train new channel partners on Check Point’s portfolio
Support channel partners by facilitating training opportunities & collaboration to drive services revenue growth
Represent Check Point at seminars and industry events
Execute a consistent sales methodology and deliver highly accurate forecasts
1 to 3 years Inside Sales or Telesales experience
Self-starter and a strong close

217

End User Services Manager Resume Examples & Samples

Development and maintenance of operational policies, standards, procedures and guidelines for an IT Service team
Expand and develop the Service teams relationship with all areas within IT to improve technical understanding, communication, working practices and service delivery
Expand and develop the Service team’s relationship with all areas of the business and enhance business engagement and customer focus in everything that the team do
Setting objectives and targets, identifying training needs and completing appraisals for all team members
Expand and develop an IT Service team’s technical knowledge through technical leadership, advice and on-the-job training to ensure accurate and effective handling and processing of tasks
Participates in internal service review meetings (within IT)
Participates in external service review meetings (with the business)
Participates in service review meetings with 3rd party suppliers
Ensure processes are established and operated to document, maintain and report progress against plan so that the team, company and customer expectations can be managed effectively
Contribute to IT Risk Register and proactively manage the technology estate reducing service risk, inefficiencies, problems and bugs
Ensure that all Service team processes are subject to continual service improvement
Ensure that all services provide maximum uptime and that all incidents/services requests are resolved effectively and within agreed SLA
Provide enhanced support levels to VIPs within the esure business
Implement and Manage internal and external projects in conjunction with other support area and the business customers to improve customer satisfaction and productivity levels
Provide 24/7 incident support management as per duty incident manager rota
Previous experience as a Head of Support / End User Services, Support / End User Services Manager in a small to medium size organisation
Demonstrable evidence & experience of managing an IT service team within a significant IT offering
Strong communication skills, both written and verbal and ability to influence and negotiate at all levels up to and including senior/executive management
Wide experience of Service Management principles
ITIL foundation V3 – Essential
Further ITIL qualifications – Desirable

218

Digital Services Manager Resume Examples & Samples

Develop, launch and manage through life cycle a portfolio of digital services to address allocated strategic focus
Develop marketing concepts and materials to support the promotion and delivery of digital services in the market
Build external relationships with the stakeholders to deliver and expand the service portfolio and identify opportunities to expand the digital portfolio and/or increase its relevance and impact
Working in close coordination with other departments for a successful product launch and developed strategies for digital services portfolio within the business and optimize its integration into core mobile services
Responsible for program creation and manage to ensure program meets any license conditions
Effectively manage program partners and key program sponsors
Develop and secure approval of annual budgets and manage the program within allocated budget
Responsible to build Ooredoo Credibility within Community
Minimum 3-5 years of working experience in Digital Portfolio Management, Telco experience in large corporation is preferred
Experience in commercial management
Lean methodologies and development skills preferred
Fluency in English and Myanmar Language both spoken and written is mandatory
Experience in project/vendor management is a requirement

219

Site Steam Generator Services Manager Needed Byron Nuclear Station Resume Examples & Samples

Lead project team in developing project schedules, preparing facilities, and developing plans for Steam Generator Inspection & Repair
Prepare detailed budget estimates for scope of work
Provide direction to planners, schedulers, specialized work groups, contractors and supervisors
Meet outage project milestones I. A. W. established procedures
Coordinate Steam Generator Inspection & Repair tasks with other outage activities to ensure safe and efficient outage execution
Travel is required for benchmarking, team meetings and support of outages within the Exelon Fleet
Manager is responsible for the supervision of planners, supervisors and contractors during planning and outage execution phases
Manages budgets totaling $3-15 million dollars
Direct and indirect employees managed during outages ranges from 100 to 225 people during pre-outage, outage and post-outage periods. Five employees indirectly report during non-outage periods
Work independently reporting to Sr. Manager

220

Site ID Services Manager Resume Examples & Samples

Monitor current research capabilities and gather information regarding future research plans, regional priorities, regional capacity plans and other sources
Monitor and promote inclusion of partner/prime sites in projects
Review budgets for stand-alone paid Feasibility studies and Site Identification activities
Maintain and update departmental information repositories and databases
Coordinate the generation, analysis and interpretation of study related information to produce and support recommendation of recruitment rates, country allocations, site tiering and protocol density. May produce summary reports and present internally or externally
Support the development and maintenance of work processes, SOPs and work instructions
Maintain and update departmental project files, including site list and other project materials as required
Identify and proactively share best practices and lessons learned to drive successful Site Identification start-up
Reconcile and interpret Feasibility / Site Identification data. Extrapolate data collected to provide a country-level assessment. Provide accurate, robust and realistic recommendations for country site numbers, recruitment rates, timelines and screen failure rates
Develop Feasibility analysis systems and data collection tools to support the collection of associated metrics
Coordinate the collection and analysis of global Feasibility information to meet timelines of the proposal process and independent Feasibility assessments
May review budgets for stand-alone paid studies
Sound knowledge of medical terminology, GCP, FDA regulations, and Drug Development process and procedures
Strong communication, organizational and interpersonal skills
Proficient in the use of Microsoft Office, Presentation skills and team training
Ability to work independently, prioritize actively, seek input, problem solve and work in a team environment
Strong verbal and written communication including good command of English language
Ability to handle multiple tasks with varying deadlines
Ability to establish and maintain effective working relationships with coworkers, managers and clients Job Title
Bachelor's degree in life sciences or related field, with 7 years’ relevant experience including demonstrable experience in acting as the main local lead in studies or equivalent combination of education, training and experience

221

Outside Services Manager Resume Examples & Samples

Manages all outside activities and outside equipment through the supervision of the Outside Service Staff and performs any other administrative duties associated with the outside operation
Reports to the Assistant Golf Professional
Trains and evaluates entire Outside Service Staff
Manages the work force to maximize the level of service
Constantly informs employees as to changes in policies and upcoming events through staff meetings and memos
Ensures the Outside Service Staff are performing their duties in the cart barn, staging area, and driving range
Ensures the Speed-of-Play policy is being adhered to through the implementation of a plan of action
All equipment associated with the remaining Outside Service Staff; (i.e. golf cart fleet, range picker, beverage carts, cart cleaning supplies and all other supplies needed to perform their duties)
Applies Standard Operating Procedures and job descriptions to train the Outside Service Staff
Works with Assistant Golf Professional to develop weekly scheduling for outside staff

222

Value Added Services Manager Resume Examples & Samples

To understand customer added value service needs, the competitive market and industry trends in order to manage and drive ongoing digital platform development to meet such needs
To manage delivery of the service and support to customers, internal and external
Prioritisation of requirements, resource and budgetary allocation
Management of other Value Added Services as required (e.g. Business Benchmarking Tools for sales team)
Line management of Value Added Services Support Assistant
Third party service supplier management and coordination to deliver complex multi-disciplinary services
Indirect management of support team to deliver high service levels
Management of training for both internal and external users/customers
Close cooperation with National Accounts Business Unit (key drivers of Chameleon change)
To assist Market Insights Manager with reporting of key platform KPIs
University degree from accredited university
Experience in managing complex projects
Experience with digital platforms
Line Management experience (preferable)

223

Gucci DIY Services Manager Resume Examples & Samples

Responsible for providing market expertise, filtering DIY program needs, executing both regional & local training sessions as well as establishing the program through consistent growth of both sales and clientele
Ensures all technical skillsets, such as measuring clients and suggesting adjustments that are consistently developed and audited to ensure best customer care and to reduce production delays
Demonstrates and shares category knowledge by clearly communicating and managing store teams through the DIY process
Builds strong partnerships with members of the cross-functional teams such as store managers, DIY specialist, buyers, marketing teams and worldwide merchandising
Ensures store teams are optimizing the program by placing, tracking and managing all orders accurately
Creates a seamless experience for the end consumer from order placement to final transaction
Provides a 360 degree approach to ensure consistency across all divisions
Supports cross-functional teams by providing analysis and results, qualitative clientele information and recommends action against the results and follows through on executing this action
Organize in-store events, such as DIY traveling set, to increase program visibility and closely partner with CRM team to improve client acquisition
Support regional specialist by providing inspirational and balanced feedback consistently to position them for success. Consistently keeps Gucci America a leader in the market by providing timely and insightful competitive feedback to direct/indirect reports and worldwide merchandising related to DIY

224

Merchant Services Manager Resume Examples & Samples

Analyzes sales information, projections, and other meaningful data and prepares forecasts on market evolution and company products
Coordinates promotions and advertising efforts of products or brands under his/her responsibility
Provides short term and long term strategic direction
Recommends marketing strategies including advertising, packaging, pricing, expense budgets, profit plans and future product development
Works with sales teams to identify and implement appropriate sales strategies to identify opportunities
May review business competitive data, coordinate development of management reporting and manage appropriate pricing grids
Prepares and conducts product training as needed
Provides Geography support as needed
May act as lead
Ability to handle more complex marketing issues or products
Great leadership skills
Good communication and organizational skills

225

Agency Services Manager Resume Examples & Samples

5+ year’s experience in a management or supervisory capacity, preferably in an operations trading environment
Fully knowledgeable of products and businesses
Attention to detail, time management and problem solving skills are essential
BS or BA College Degree required
Excellent communication skills as this position interacts with all levels of internal and external clients
Knowledge or experience in accounting for syndicated loans and applicable accounting

226

Senior Services Manager Resume Examples & Samples

Comprehensive knowledge and experience (10+ years) in managing outsource services and Service Providers
Proven knowledge and experience (5+ years) in relationship and/or account management as well as understanding of organizational change management
Ability to work in a matrix environment, demonstrating strong collaboration and partnering skills
Proven negotiation and influencing skills
Demonstrates commercial acumen to understand the deal; financial and budgeting skills
Strong verbal and written communication skills; executive status and dashboard reporting
Comfortable with ambiguity and solving multiple complex problems
Detailed knowledge of ISG’s Governance Services methodology as well as ability to provide links into other areas of ISG

227

Operational Services Manager Resume Examples & Samples

Be responsible for the Health & Safety and Wellbeing of the SOC team including all requirements under the NHSS and in line with the company Zero Harm policy
Work with the Head of Operational Services to deliver against strategic objectives
Be responsible for ensuring that as the scope of the SOC grows and develops, adequate processes are in place to deliver against requirements
Lead process improvement activities across the SOC team to support this
Management of personnel performance, capability and behaviours etc in line with Siemens policies
Be responsible for the development of employees across the SOC team to ensure that we are appropriately resourced to meet our commitments under operational service contracts including technical development
Assist with sales and tendering activities for operational service contracts
Ensure that operational service contracts are delivered in line with service level agreements
Oversee the management and delivery of operational service contracts
Ensure close working between the SOC and other internal teams, especially Field Services as part of the wider Service organisation
Deal with internal / external customer queries and complaints

228

Elite Services Manager Resume Examples & Samples

Abilty to think creatively and make strong business decisions
Proficient at recognizing and prioritizing opportunities as well as managing multiple projects
Strong oral and written communication skills, with a passion for delivering results
Practical experience in accessing data and airline technical functions
Operate within a team environment, across departments and with all levels of management
Adept at motivating and developing others
PC/Microsoft Office experience is essential
Previous work experience in customer service environment and airline operations or related hospitality fields
Ability to travel to Company Events/Meetings/Training and Special Assignments
Must be able to work varied shifts, including evenings, weekends and holidays

229

Direct Services Manager Resume Examples & Samples

Responsible for leading and managing a primarily volunteer team to support and provide Mass Care, Logistics and Recovery program support in an assigned geographic area
This position supports regional employees and volunteers in the disaster territories to build capacity in the local community for the disaster cycle
Serves as the function lead expert in the Red Cross Region for the Mass Care, Logistics and Recovery functions

230

Nuclear Site Turbine Services Manager Resume Examples & Samples

Perform development of detailed plans, identification and assignment of personnel, and development of detailed work scope. Develop scope schedule and budget with the life cycle cost management system
Reinforce appropriate fundamental behaviors in area of assigned responsibility. Includes administering coaching, mentoring, and performance management for managers and employees
Responsible for standardization of corporate expectations in outage optimization
Responsible for project communications and required negotiations with internal and external organizations

231

Convention Services Manager Resume Examples & Samples

Bachelor Degree is preferable
Minimum three years of previous experience in catering or Convention services with at least one year in a management position
Track record of delivering exceptional guest and client experience
Demonstrable expertise in analysis and action taking
Appropriate professional appearance and demeanor

232

Accelerated Services Manager Resume Examples & Samples

4+ years experience in designing, building, and implementing McKesson application
Previous experience working directly with client/project manager to build, test (unit, integrated and follow plans) and optimize applications as well as in managing daily work assignments and performing project status reporting
Experience in management of personnel/direct reports
Knowledge of Microsoft Office, including Microsoft Project
Knowledge of Business Objects and/or HBI helpful

233

Site Wide Services Manager, Tmep-calgary Resume Examples & Samples

Overall accountability for safety, protection of the environment and ensuring the project meets or exceeds the conditions of the regulatory and government approvals, existing asset permits and agreements
Supports the Environmental & Compliance Advisor and ensures all regulatory and third party stakeholder agreements are identified, discussed and reviewed and form part of the logistics planning for the overall Trans Mountain Pipeline Project
Facilitates management of on-site contracts with SCM Contracts Adminstrators including but not limited to kick-off meetings, progress meetings, scope formation, change management, providing budget estimate forecasts on potential changes, identifying and reviewing risks and opportunities, review and approval of Progress Certificates etc
Accountable to ensure early notification of any and all project changes that may have a commercial or scheduling impact
Participates in negotiating change and commercial evaluation of contractor submittals
Liaison with TMEP Engineering, Aboriginal Engagement team, Government Agencies, Contractors and field representatives for the SWS areas of responsibility
Promotes and supports aboriginal inclusion throughout the Trans Mountain alignment
Accountable to validate proposed warehousing and fuel depot locations including site inspections
Reviews/approves/monitors and controls the construction schedule, progress, cost, changes, quality assurance and turnover for all SWS related construction scopes; including fuel supply, earth work, civil scope, laydown yards, camps, access roads. etc
Facilitates daily coordination sessions with Contractors, Inspectors, CMT, Engineering, surveyors and environmental consultants to

234

IT Services Manager Resume Examples & Samples

Directly manage a group of engineers, building an organization that can support and sustain regional growth and meet customer’s needs
Ensure customers have the IT resources they need to be productive, from PC hardware to network connectivity
Work closely with engineering and other operations teams to address key support and usability concerns
Maintain high customer satisfaction and a consistently great work experience for all Amazonians
Effectively define and analyze metrics to drive team behavior in pursuit of organizational goals
Work effectively in a cross-functional environment with senior management teams, technical, legal and site directors
Travel regularly to meet staff and customers in the existing site locations with the expectation of additional site ownership as the organization grows
Experience managing employees and developing customer relationships across multiple remote sites
Industry training such as Microsoft MCSE, MCITP
Experience with Cisco IOS (CLI) or Cisco certification
Advanced Linux systems administration skills / certification
Experience with scripting, programming, or SQL
Project Management Certification (CAPM, PMP)
Experience in lean, six-sigma, process improvement
Experience in a Systems or Network Engineering position
Experience in data center operations

235

National Services Manager Resume Examples & Samples

Support and assist to drive business and revenue growth in Service Delivery
As first line of contact between the customer and VFI. Managing customer queries and attending meetings with customers to address product or customer related issues and provide performance updates
Drive & Manage the internal Customer Service and Field Service teams and ensure all service targets are met and operations perform efficiently
Mentor and build the capabilities of up to 10 direct reports
Plan areas for improvement or development for service offerings
Carry out needs assessments, performance reviews and costs/benefit analysis for the service business
Ensuring all relevant communications, records and data are updated and recorded
Liaising with other functional groups, team leaders, stakeholders to gather information and resolve issues
Adaptable and ability to report under functional organization structure
Recording statistics, and the performance levels of the operations for internal management and customer reporting
Handling the complex customer complaints or enquiries
Forecasting and analysing data against budget figures on a weekly and/or monthly basis
Business Management, Supply Chain Management, Contact Centre Management or relevant major
Strong Preference for post graduate education
7 to 9 years of related experience focused in payment industry or a technology company while supporting a demanding service delivery team
5 years in a management role
Must have a track record in supporting and managing an efficient and cost effective operation in a fast growing environment
Proven experience in building strong relationships with internal stakeholders, external customers, and external suppliers
Experience mentoring and building capability in direct reports
Experience with customer management, call centre and field service operations
Superior problem solving skills and ability to avert issues before they occur
A highly process-oriented individual
Demonstrated ability to think strategically, turn information into effective strategies to support business needs
Provide proactive solutions to sustain
Superior interpersonal skills, strong verbal and written communication skills
Demonstrates good judgment in selecting methods and techniques for obtaining solutions
Strong organizational and multitasking capabilities
Ability to work effectively in a complex and dynamic environment
Analytical skills to solve complex problems

236

Installation Services Manager Resume Examples & Samples

Provides a broad range of expertly managed recreational, leisure, fitness and educational services to the community using standard business practices
Develops, evaluates, executes and continuously reviews budgets, strategic plans, marketing plans and 5 year plans which are approved by the USAF MWR Services Director
Maintains an internal management control system to include management of NAF and appropriated funding, inventory management, property management and facility management
Ensures effective utilization and management of USAF-legacy services automated systems as contractually required. Implements changes in Community Services data processing including automating current manual systems if required by USAF guidance
Ensures adherence to Occupational Environmental, Safety and Health (OESH) requirements within all services functions under the guidance of contractor Program Management and customer USAF OESH personnel
Ensures effective management of Service Operations’ assigned computer equipment required to support day-to-day operational requirements. Includes establishment of a viable automated equipment replacement program in conjunction with contractor-Program Management and customer-USAF requirements

237

Partner Services Manager Resume Examples & Samples

Partner’s single point of contract across Product and Service
Bachelor’s degree in a Business or related degree
Previous experience working with SaaS based applications
Familiarity of technologies such as Microsoft Office, Web Applications, Customer Relationship Management (CRM) systems
Success in direct servicing and management of Partners
Demonstrated ability to diagnose and troubleshoot complicated issues
Health care related industry knowledge preferred
Ability to strategically and proactively manage projects and prepare and execute action plans to accomplish business objectives
Ability to work independently and prioritize work in order to meet client deliverables and internal needs
Ability to work collaboratively across teams and build effective relationships
Requires excellent verbal and written communication and presentation

238

Managed Services Manager Resume Examples & Samples

Manage and optimize configuration of onboarded sprinklr clients, to ensure their continued success with the sprinklr platform
Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled
Maintain platform relevancy according to changes business needs
Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality
Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements
Ensure that every client derives the most value possible from the Sprinklr platform
Assist the Sales and Success Teams in providing insight to client health, and working to win new business and/or grow existing accounts
Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration

239

Metadata Services Manager Resume Examples & Samples

Master’s degree in library and information science from an ALA-accredited library program, or a Master’s degree in a related information field
1 year experience with creating metadata or cataloging in an academic library, museum, archive, a comparable research environment, or a metadata service provider
Demonstrate experience with creating, editing, and transforming non-MARC metadata, such as EAD or others
Demonstrate the ability to be self-motivated and work creatively, independently and collaboratively
Demonstrate excellent analytical, problem-solving skills, and computer/technological skills, including project management
Demonstrate a strong service-orientation, forward thinking and flexible
Demonstrate effective oral, written communication and interpersonal skills

240

Operational Services Manager Resume Examples & Samples

Motivating, leading and managing a team to deliver agreed objectives which support University and departmental strategy
Proactively delivering services which meet the changing needs of a variety of customers and stakeholders actively contributing to business development and growth
Knowledge of the factors impacting on Higher Education
Customer focus with an appreciation of changing customer and business needs
Sound knowledge of Housekeeping services, Health, Safety, Security, relevant legislation, compliance, and audits
Applied knowledge of Service Level Agreements, KPI’s and effective budget management techniques
A recognised Management qualification (e.g. HND or equivalent) supported by evidence of recent continuing professional development
Proven recent experience in a similar role at a similar level with strong decision making skills
Demonstrable experience of managing and motivating staff to meet objectives
Strong interpersonal skills, the ability to develop effective networks and work as part of a team
Accuracy and the ability to communicate factually correct information and prepare reports
The ability to use electronic systems and implement innovative approaches including the use of digital technology

241

Soft Services Manager Resume Examples & Samples

Accountable for specific areas of responsibility and deliverables and manages the associated risks
Delivers activities to support operational objectives for their specific contract, project or specialism
Inputs to planning activities with horizons of typically 6 months to one year
Operates within agreed operational and/or management guidelines
Interacts with client or users around specific work efforts and deliverables
Supports delivery of Quality and Health and Safety policy and standards
Manages the activities of others to meet deadlines and quality standards taking account of impact outside area
Focus of work is predominantly against defined targets but performs a range of tasks from complex to straightforward
Typically manages cost centre budget (first line budgetary accountability)
Identifies ways to reduce cost and improve service
Manages variable costs (e.g. overtime and agency costs)
Develop and write business cases to support in the procurement of additional material, equipment or services to further develop the service

242

Student Services Manager Resume Examples & Samples

Manage administration team including reception desk and student service department
The provision of homestay and residential accommodation and managing the system
International student support services and manage logs in the system based on Code of Practice
Travel arrangement and communicate with offices and local service providers, and update in the system
Recruit suitable families for the homestay programme ensuring compliance with the Code of Practice for the Pastoral Care of International Students and any accreditation regulations
Looking for new residences ensuring compliance with Code of Practice for the Pastoral Care of International Students and any accreditation regulations and EF requirement
Maintain accurate records for each family and ensure all families have been provided with the necessary handbook information
Maintain and update the weekly emergency file and ensure a list of emergency back-up beds is kept permanently on file in any emergency call files
Pastoral Care of International Students and support the students when they are required to have any emergency service like medical services and visit policy offices
Contact sales offices when necessary to keep them informed of any issues
MA in International studies
People management skill with experience of dealing problems and supporting international students
At least 3 years of Work Experience

243

Shared Services Manager Resume Examples & Samples

Leads Finance Shared Services Center and ensures application of Fugro Shared Services process model
Responsible for accounting and reporting of actuals of entities in Finance Shared Service scope
First point of contact in escalation of Finance Shared Service related issues
Ensures accounting changes fit with Group consolidation process
Drives process improvements and aligns with Global Head of Finance Shared Service center
Supervise accounting operations including labor, billing, accounts payable, purchasing and strategic sourcing
Participate in periodic audits
Guides financial decisions by establishing, monitoring and enforcing policies and procedures
Protects assets by establishing, monitoring and enforcing internal controls
Prepare special reports by collecting, analyzing, and summarizing information
Comply with local, legal requirements by studying existing and new legislation; anticipating future legislation; enforcing adherence to requirements; filing financial reports; advising management on needed actions
Protect operations by keeping financial information and plans confidential
Bachelors or Masters in Accounting, Commerce, or Business Management/Administration
Professional designation like Charted Accountant, Certified General Accountant, or Certified Management Accountant is an asset
5- 10 plus years related experience in similar role setting up shared Service center
Thorough knowledge of accounting principles and procedures
Experience with creating financial statements
Experience with general ledger functions and the month-end / year end close process
Should be pleasant, mature and professional
Problem-solving/judgment: the ability to observe, think critically and to solve problems using data, analysis, interpretation, and reasoning skills
Teamwork: the proven dedication and ability to work successfully with others, adding value to the team
Client focus: the ability to identify, meet and sometimes exceed the needs and expectations of (external or internal) clients, resulting in (long-term) client satisfaction

244

Senior Services Manager Resume Examples & Samples

Establish, maintain and strengthen operational relationships with the team’s assigned account contacts. Together with Relationship Management, participate in meetings to understand the strategic and tactical requirements/goals of our retail customers
Must be familiar with the contractual rights and responsibilities of Cardtronics, the Merchant, and brand Client to ensure the contract is applied correctly
Oversee the creation, approval, submittal of forms required and implement Customer requests for moves, adds, changes, removals, surcharge increases etc
Work cross-functionally with other departments to manage quality and quantity of input/output, achievement of department SLA’s and address ad hoc client inquiries; work with internal departments to train for improvement as needed
Support the teams, Management, and Financial Services in administering any additional reporting required to support the Customer
Ensure timely verification and approval of the Fee Settlement reports
Monthly review and communication of Accounts Receivable
Daily review and approval of vendor invoices per corporate guidelines
Constantly reinforce the Value Proposition with assigned customers
Manage Team Performance
1-2 years management preferred
2-3 years Account Services Manager experience preferred
Client facing skills required
Ability to grasp the basics of site specific profit and loss
Periodic travel and overtime will be required
Solid proficiency in Microsoft Office applications, especially advanced functions of Excel
Ability & willingness to learn new computer software applications as required for the job
Ability to quickly respond, prioritize and act amid multiple, conflicting demands
Ability to manage remote staff

245

Hard Services Manager Resume Examples & Samples

Develop and maintain positive client relationship
Provide strategic direction for vendors and maintenance team
Ensure all Bristol Myers Squibb and JLL safety procedures are followed
Develop training programs to increase team technical capabilities
Supervise electrical, pipefitter, mechanical and HVAC crafts to ensure building systems are maintained to a first class industry standard
Assist in reviewing and tracking all payables through P.O. system
Inspect buildings’ physical plant daily to guarantee that building services are at the highest level of quality standards
Monitor and review preventive maintenance programs
Assist in negotiating service contracts under the direction of the Facility Manager
Meet with clients to discuss site operations on regular basis
Work with facility manager on construction such as tenant renovation and capital project implementation
Bachelor’s degree or demonstrate equivalent skills
Minimum five years of Facility/Maintenance Management experience
Extensive building systems knowledge, preferably with CMMS, BMS and controls
Client service-oriented attitude
Advanced computer and office software skills

246

Protection Services Manager Resume Examples & Samples

Manage, develop and empower assigned Protection Services staff. Perform overall staff management functions including development of departmental priorities and goals, staffing, performance management, development opportunities, etc. Create an environment of continuous improvement
Provide direction in the development, implementation, and administration of physical security programs, practices, and policies to meet organizational objectives and non-CIP regulatory requirements. Provide security advice and consultation to business units related to information and recommendations on physical security policies, investigations, incident response and deterrent/prevention strategies
Assist in the development and management of annual capital budgets for security services projects based on needs identified through the department Vulnerability Risk Assessment process, informal physical surveys and facility needs. Assist in the overview of vendor contracts and assist the Systems Security team to manage the supervision of installation of projects. Prioritize projects based on regulatory requirements (non- Critical Infrastructure Protection (CIP) assets) and assist the CIP Manager in the development of annual installation schedules
Research and benchmark current physical security trends and technology to ensure that the best and most cost effective equipment is being used to meet the requirements based on standards and changing needs. Conduct accurate and timely threat assessments across all areas of responsibility. Coordinate and act as liaison with Federal, State, Local Law Enforcement and Intelligence Agencies
Responsible to manage and coordinate the physical security Vulnerability Risk Assessment program, security awareness program, investigations program, special event program and Capital budget

247

Event Services Manager Resume Examples & Samples

Travel to meet with or call individual corporate clients by telephone to solicit annual and weeknight business
Meet and greet clients, conduct property tours and promote facilities and services. Answer customer inquiries
Prepare and present weekly and monthly sales reports
Attend various community, social and business events
Effective and professional written and verbal communication with internal and external guests
Maintain membership on Special Events Committee
Attendance for all special events, unless authorized by Director of Catering
Maintain accurate administrative files
Responsible for a monetary goal to be mutually agreed upon by the manager and the Director of Catering
Heavily attend community and business events
Finalize contracts
Trace leads to ensure timely finalization and re-solicitation
Able to use Microsoft Word and Excel
Strong multiple – project management skills
Previous hotel experience required, operational food and beverage experience preferred

248

Management Services Manager Resume Examples & Samples

Master’s Degree; or an equivalent combination of education and experience
3-5 years of experience working in an environment that requires regulatory or compliance responsibilities
Excellent attention to detail and organizational skills
Proficiency with Microsoft computer applications
Valid driver’s license and authorization to drive UI Fleet Services vehicles when necessary
Master's Degree in Engineering, Architecture, Construction Management or an equivalent combination of education and experience
Experience managing a life safety program in a healthcare setting which includes management of a Joint Commission Statement of Conditions or similar program
Prior experience organizing and conducting Joint Commission pre-accreditation mock internal surveys, regularly scheduled environmental rounds and maintaining records for regulatory compliance
Prior experience escorting the Joint Commission and CMS staff during accreditation surveys
Prior experience coordinating and leading Infection Control Risk Assessment and Interim Life Safety or similar committees within a healthcare environment
Knowledge of various codes and procedures, etc., that applies to hospitals such as TJC, OSHA, DOT, etc
Demonstrated supervisory experience and project coordination
Knowledge and understanding of hospital setting, policies, procedures and services in order to effectively communicate with patients, guests and staff

249

Project Services Manager Resume Examples & Samples

To manage all aspects of Planning, Cost Management, Procurement, Document Control and Risk Management, including techniques, systems, staff, training and development, in order to provide the company with an efficient and professional project services capability
This role demands the leadership ability to cascade vision, objectives and goals within the Project Services function including supplying support, mentoring and development of Project Services staff
Provide clear definition of the objectives of Project Services
Ensure that Project Services techniques and practices within Amec Foster Wheeler are compatible with specific types of contract work – in particular the differing demands of separate business streams – and that staff are trained adequately in these differences
To read, understand and implement the company safety policy and the arrangements described in the company and area Safety Management System document in relation to the Project control Function
Implement Planning techniques on the project which address the above objectives
Ensure that all techniques are supported by adequate computerized systems which are designed and applied in an efficient and user-friendly fashion
Ensure that all job requirements, techniques and systems are properly documented in terms of Job Descriptions, Job Specifications, Departmental Procedures and User Manuals
Ensure that all Project Services disciplines are aligned with company procedures
Ensure efficient interfaces with Planning /Scheduling, Cost Estimating, Cost Control, Procurement and Document control functions maintain good communications with these related departments
Ensure effective measuring and reporting of performance of the project
Carry out regular reviews of Project Services practices / quality to ensure that Project Services objectives are being met
Carry out / assist with periodic risk analysis of the schedule if required
Assist with assigning of qualified, experienced and competent Project Controls staff across the project
Commitment to and promotion of Amec Foster Wheeler’s values and ensuring the realisation of company and project health, safety, environmental, quality and ethics, systems, policies and procedures
Extensive experience in the Engineering Construction Industry
Significant portion of the above to have been within Project Controls
Supervision of teams of people
Experience in the Project Control of a major petrochemical or offshore projects
Must be experienced in supervision of teams of people and must be able to demonstrate their ability to manage and blend individuals into a cohesive team
Must have a sensible, logical approach to Project controls needs and be able, at all times, to keep the basic objectives in sight

250

Global Solutions Services Manager Resume Examples & Samples

Develop Country strategy and tactics
Lead GSS in the country, in a matrixed organisation across Northern EMEA
Be a valuable member of the SWFINO Country Management team, and work closely with the Country Director, as well as be a valuable member of the Northern EMEA Regional management team
Develop effective networks within key customers to ensure HDS is the principal consideration for any future services and solutions requirements
Creation, development and closing of GSS offerings in collaboration of the local Sales teams of target accounts in the Northern Region
Lead qualification of GSS opportunities
Lead deal shaping & contracting of large deals
Provide leadership to virtual pursuit teams and support to Deal Makers for larger deals
Align with appropriate Client Directors to leverage follow-on business from one delivery engagement to another
Work with country Sales teams to plan & implement a program of account management activity to drive GSS opportunities
Participate & lead key client proposals presentations in close cooperation with local Sales teams
Identify key decision makers and influencers within the account and build effective relationships
Develop trust to gain understanding of the commercial and technical environment and constraints
Identify and qualify additional sources of revenue across the HDS products and services portfolio
Identify potential competitive threats and take timely and effective action to minimize them
Plan and implement a programme of account management activity and work internally within HDS to ensure the most effective support of the account management process
Manage customer expectation throughout the sales cycle
Constantly ‘hunt’ for new revenue streams
Master’s Degree in Business or Computer Science or similar
10 years sales experience in Professional Services, Services Solutions or other relevant solutions areas
A strong and proven business unit leader
A proven track record in sales with an understanding of selling complex SLA based contracts
Agility, high energy, & entrepreneurial spirit are essential
Strong consultative skills & excellent analytical/problem solving abilities, leadership & sales skills
Experience developing business solutions for clients and presenting them through design documents, written proposals & presentations
Experience leading engagements through all phases of the sales cycle on new clients as well as existing
Track record of developing new areas of opportunity within the client’s organizations
Demonstrable excellence in presentation, written, verbal communication & negotiation skills
Master forecasting & organizational discipline
Financial acumen to lead the P/L for GSS in The SWFINO
Deep understanding of P&L for C-Level discussion
Experience in financing models capex/opex and as-a-services models
A solid track record of sales achievement within new business positions
Develop Enterprise customer contact base
Proven multi-level sales negotiation capability
Demonstrable business awareness with the ability to adopt a disciplined approach, including creating and maintaining a business plan and an account plan
A strong and confident communicator and presenter, capable of developing excellent working relationships
A self-motivated person who will be expected to work effectively without close supervision
Has the ability to work within a matrixed infrastructure, coordinating and motivating teams and needed resources as required
Solutions experience is highly desired however high-caliber candidates without Services Solutions specific knowledge may be considered

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