Patient Care Services Resume Samples

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V Ritchie

Vesta

Ritchie

3055 Joshuah Haven

Detroit

+1 (555) 848 5513

3055 Joshuah Haven

Detroit

Phone

p +1 (555) 848 5513

Experience Experience

Houston, TX

Assistant VP Patient Care Services

Houston, TX

Smith and Sons

Houston, TX

Assistant VP Patient Care Services

Assures meeting/exceeding of DCH mission and vision, departmental goals and 5 keys of excellenceInterviews, selects, hires, and retains management positions
Provides timely updates to the CNO/VP Patient Care Services
Performs long range planning and overall direction setting at the departmental level
Collaborates with physicians in establishing and maintaining nurse/physician relationships
Interviews, selects, hires, and retains employees, including other management positions
Executes progressive discipline up to and including termination
Manages departmental productivity standards

San Francisco, CA

VP, Patient Care Services

San Francisco, CA

Walter and Sons

San Francisco, CA

VP, Patient Care Services

Participates in the administration of the health care organization as a member of the executive team
Participates with the governing body, management, medical staff, and clinical leaders in the organization and decision-making structures and procedures
Participates in the strategic and long range planning process
Demonstrates efficient financial management of Patient Services resources
Provides leadership in the determination of clinical and administrative nursing goals and objectives
Collaborates with other managers in performance improvement activities
Evaluates, develops, revise, implements systems and processes for providing nursing care to enhance patient outcomes

present

Dallas, TX

Director Patient Care Services

Dallas, TX

Batz LLC

present

Dallas, TX

Director Patient Care Services

present

Manages performance, including other management positions
Provides timely updates to the CNO/VP Patient Care Services and/or Assistant VP of Patient Care Services
Ensures orientation and training for employees, including other management positions
Responsible for development, implementation and interpretation of departmental policies within a major
Utilizes benchmark data from internal and external customer sources to identify opportunities for improvement of care and patient safety
Develops, administers and evaluates strategies and goals for Patient Care Services that are aligned with the
Provides strategic leadership for department(s) including but not limited to long range planning and overall direction setting at the departmental/unit level

Education Education

Bachelor’s Degree in Nursing

University of Virginia

Bachelor’s Degree in Nursing

Skills Skills

Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables
Knowledge of surgery specialties and how to prepare, assess and provide post-operation patient care to ensure best practices are followed
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to speak and communicate effectively
Ability to listen and accurately interpret others’ communication or instructions to take appropriate action
Skill in the use and maintenance of computer systems and programs, especially NRCPR, PC File and Folder, Word, EXCEL, e-mail and attachment capabilities, Outlook, and PowerPoint
Ability to complete routine reports and correspondence
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Knowledge of processes and procedures to follow during a rapid response, code, or stroke call
Skill in developing training materials and educating staff in the proper responses for critical care issues

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NP Patient Care Services Director Resume Examples & Samples

Maintaining standards compliance, which includes JCAHO, CMS, IHI, CAP
Developing, preparing and monitoring the personnel, supply and equipment budgets in collaboration with the Nurse Managers, Assistant Nurse Managers and supporting department directors
Collaborating with the Nurse Executive and Nurse Managers to establish nursing care standards and evaluate overall staff compliance
Ensuring that the overall planning process occurs for each unit within the service line
Conducting monthly meetings with the nursing management to address equipment, scheduling, goals and objectives, performance metrics and improvement activities, and any staff concerns
Hiring, educateing, mentoring, and evaluateing nursing management
Making recommendations and providing opportunities for growth and development of personnel and arranging for appropriate education and training
Functioning as a leader of the healthcare team and various interdisciplinary committees to improve patient care and meet patient needs
MSN Nurse Practitioner
5+ years NP experience
Doctor of Nursing Practice (DNP)
ACLS certified

Patient Care Services Manager Resume Examples & Samples

5+ years progressive leadership experience
BSN and MSN
Previous Management experience
Previous Behavioral, Medical-Surgical, and Psych experience
Psych Emergency Room Management experience

Director of Finance & Patient Care Services Resume Examples & Samples

6+ years of Financial and Strategic Business Planning experience
Previous Budgeting, Project Management, and/or Data Analysis experience
Demonstrated understanding of Hospital Strategic and Financial Planning
Microsoft Office/Suite proficient (Excel, PowerPoint, etc.)
Consulting or Hospital Administrative Fellowship experience

Assitant VP-patient Care Services Resume Examples & Samples

Current NJ State Registered Nurse license
3+ years in a Director-level role in a hospital operations environment
8-10 years of hospital operational expertise
Demonstrative track record of leading a patient-centric, patient-focused care model
Extensive interaction with and leadership of physicians
Direct leadership of a robust outpatient clinic program
High level of business and financial acumen, including successful P&L management
Ability to balance the delivery of programs against the realities of a financial constraints
Previous leadership and oversight of a strategic planning process, quality improvement programs and process improvement/lean thinking

Assistant VP / Patient Care Services Resume Examples & Samples

Leads the development, implementation, and continuous improvement of care delivery models and services that meet or exceed customer expectations. Leads the fiscal oversight of allocated resources in order to optimize efficient and effective utilization
Provides effective and coordinated leadership of patient care within specified clinical patient service areas
Directs oversight functions responsible for compliance with regulatory, accrediting, and 3rd party payer regulations and standards
Develops an annual operating budget for assigned areas that encompasses both current and future operational demands
Participates in the strategic planning structures and processes with administration, medical team members, and clinical leadership. Assures that appropriate communication occurs with leadership and clinical team members related to hospital operations
Promotes the development and use of evidence-based, outcome-driven treatment methods, which are deemed 'best-practice' through comprehensive benchmarking of care provided to patient populations of comparable severity and clinical risk
Assures that an effective program is in place to measure, assess and improve the quality of nursing care delivered to patients
Maintains flexibility in the business unit which allows for easy transition of resources to respond to changes in practice or demand in the health care market

VP Patient Care Services Resume Examples & Samples

5 years of experience in health care management is required
Coaching and Development of Others
Inspirational Leadership

Cno-VP Patient Care Services Resume Examples & Samples

Ensures clinical policies and procedures are current in accordance with evidence-based practice and professional standards
Maintains current knowledge of patient care delivery systems with associated staffing plans and integration of technology
Represents nursing and patient care issues at the Community Board
Understands clinical and financial outcomes that are sensitive to the structural and process of nursing practice. Integrate the reporting of these outcomes and required process improvement into decision making at the executive level
Participates in formulation of a strategic or business plan that reflects the mission and vision of Centura Health and individual entity and integrates the role of nursing in the plan. Executes strategic plan for nursing
Creates an environment that facilitates the team to initiate actions that produce results and to hold each other accountable to expectations
Maintains an environment in which professional and personal growth is an expectation
Ensures that nurses are actively involved in decisions that affect their practice

Director Home Health Patient Care Services Resume Examples & Samples

Coordinates and supervises the delivery of home health services, activities and patient care provided by an interdisciplinary staff/team in the home setting
Staff may include RNs, PHNs, Social Workers, Physical/Occupational Therapists and Aides
Monitors and facilitates workflow, maximizing utilization of resources to provide the highest quality of care
Ensures compliance in meeting all regulations and standards related to home health, Medicare, TJC, Title 22, and other federal, state, and local requirements
Ensures accuracy and completeness of patient records
Identifies service delivery/quality issues and implements corrective actions/plans for improvement
Determines the appropriate staffing requirements and develops processes to interview, hire, train and maintain the competency of all department staff
Participates in special projects
Ensures practices, services and operating procedures comply with administrative, legal and regulatory requirements of the Health Plan and governmental and accrediting agencies

Director Patient Care Services Resume Examples & Samples

Develops, administers and evaluates strategies and goals for Patient Care Services that are aligned with the
Establishes priorities for patient experience, division growth, enhancement, and quality service based on customer need, community need, research findings and industry trends
Collaborates with other leaders to integrate overlapping patient care opportunities
Develop and coordinate quality indicators, including the establishment of benchmarks, seeking to obtain top percentile ranking and the creation of a best in class environment
Interviews, selects, hire, and retains employees, including other management positions
Oversees and accountable for staffing and turnover in area of responsibility
Hardwires accountability and expectations (including back to the basics) throughout the areas of responsibility. Sets performance standards for staff. Develops working environment and avenues for education and training to
Hardwires accountability and expectations throughout areas of responsibility
Achieves continuous systematic, measurable improvement in areas of responsibility
Leads and participates in organizational change
Achieves federal, state, local and third party regulatory requirements continuously
Implements communication mechanism within areas of responsibility whereby, employees, physicians, patients
Coordinate the development and implementation of 3 and 5 year strategic plan for growth and quality strategy of the CV Service Line
Develop and coordinate quality indicators including the establishment of benchmarks for the CV Service Line, seeking to obtain top percentile ranking and creation of best in class environment
Must possess knowledge of cath lab operations including scheduling, turnover of rooms, staffing, enhancement of quality metrics, block scheduling, documentation requirements, optimizing staff scheduling, revenue enhancement and improving supply cost management
Must possess knowledge related to best practice in inpatient cardiac care including but not limited to: critical care including cardiac surgery ICU, cardiac transitions of care, cardiac and pulmonary rehab, enhancement of patient experience, quality care, decrease LOS and 30 day readmit
Must possess knowledge of ICD and PCI data registry and peripheral vascular registry, door to balloon time, best practice with STEMI

Assistant VP Patient Care Services Resume Examples & Samples

Provides strategic leadership for department(s) including but not limited to long range planning and overall direction setting at the service line and/or departmental/unit level
Responsible for service line and/or department organizational structure and alignment to meet forecasted business, community and patient needs
Ensures clinical excellence across areas of responsibility as evidenced by outcomes such as HCAHPS, quality, value based purchasing scores, NDNQI measures, system and departmental goals
Manages departmental budget
Interviews, selects, hires, and retains employees, including other management positions
Manages performance, including other management positions
Promotes, demotes, or transfers employees to meet organizational needs, including other management positions
Executes progressive discipline up to and including termination
Manages departmental productivity standards
Provides strategic leadership for department(s)
Performs long range planning and overall direction setting at the departmental level
Responsible for department organizational structure and alignment to meet forecasted business needs
Responsible for development, implementation and interpretation of system policies within a major organizational/functional area or the development and review of system policies within a recognized discipline
Assures meeting/exceeding of DCH mission and vision, departmental goals and 5 keys of excellenceInterviews, selects, hires, and retains management positions
Promotes, demotes, or transfers leaders to meet organizational needs. Executes recognition activities for high performers
Promotes professional growth, development and accountability in staff, students and colleagues
Hardwires accountability and expectations (including back to the basics) throughout areas of responsibility. Sets performance standards for leaders and staff. Develops working environment and avenues for education and training to meet those standards
Responsible for development, implementation and interpretation of service line and/or departmental policies within a major organizational/functional area or the development and review of system policies within a recognized discipline
Performs all duties according to policy and procedure
Provides timely updates to the CNO/VP Patient Care Services
In conjunction with the VP Patient Care Services/CNO ensures nursing care objectives, policies and practice are established consistent with nursing ethics and standards of care
Collaborates with physicians in establishing and maintaining nurse/physician relationships
Must adhere to the DCH Behavioral Standards including creating positive relationships with
Represents the Health System through civic and professional organizations and in the community
Accountable for the overall leadership for the CV service Line. In conjunction with the Director of Patient Care Services with CV responsibility is responsible for the daily clinical management of the Cardiology Service Line including cath lab, decentralized monitoring, CSICU, CSU, ACCU, CIU, Echo, EKG, inpatient cardiac unit, Cardiovascular and Pulmonary Rehab
In conjunction with the Director of Patient Care Services will be accountable for the overall leadership of the inpatient medical intensive care units, medical floors inclusive of neurology, stroke unit and oncology, and respiratory therapy
In conjunction with the Director of Pharmacy, will be responsible for Pharmacy Services for the RMC and NMC campuses
Cardiovascular services experience required
Respiratory, pharmacy and inpatient critical care services experience preferred

Director of Patient Care Services Resume Examples & Samples

Master’s Degree in Health related field required, or Bachelor’s Degree in Nursing with current enrollment in a Master’s program with a completion date of no more than 36 months from hire
Currently licensed as a Registered Nurse in the State of California
A minimum of ten years of nursing experience of which at least 5 years is in progressive management roles
Must be able to travel in and out of Stanislaus County, including transcontinental travel. If MMC and/or own vehicle used on company business, must possess valid California Driver’s License and upon request proof of liability insurance

Division Patient Care Services Mgr-shaw s Supermarkets Resume Examples & Samples

Knowledge of state, federal, and company policies and procedures, including PC and SC Policies and Procedures
Knowledge of financial reports and their use; ability to develop necessary reporting tools
Interpersonal skills including building relationships and conflict resolution. This involves the ability to develop and maintain positive working relationships with peers, management and other departments
Drive for results, including demonstrating energy and enthusiasm for new ideas and practices and an orientation toward accomplishment and innovation. This involves the ability to direct self and/or employees toward accomplishment of objectives and to persist in the face of challenges and obstacles to achieve goals and objectives
Oral communication skills, including the ability to speak in a clear and concise manner to peers, managers, and both internal and external customers. This includes the ability to communicate well to large groups of people
Influencing skills, including the ability to persuade others (divisions, patients, vendors and employees) to accept a point of view or take a specific action
Administration skills, such as planning and organizing, resource management and the ability to set priorities and coordinate work activities. Also includes managing time and resources so that work objectives are achieved on time
Written communication skills, including the ability to write in a clear and concise manner to peers, leadership, managers, and patients
Developing, mentoring and coaching skills, including the ability to provide others with constructive suggestions and encouragement. This involves the ability to set performance expectations and provide honest performance feedback
Professional integrity and accountability, including an orientation toward responding to questions honestly and in a candid, straightforward manner. This involves a willingness to uphold company policies and procedures, the ability to take responsibility for keeping commitments and to act as a role model for other employee’s behavior
Good computer skills including Microsoft Office

Assistant Director, Patient Care Services Resume Examples & Samples

CA RN License, BLS
2+ years psych experience
1+ years management experience

VP Patient Care Services Resume Examples & Samples

Interprets the impact of state and federal legislation on nursing and healthcare organizations. Participate in policy development as necessary
Business Acumen – 20 %
Understands healthcare financing and educates others on business metrics and how patient care decisions impact the success of the hospital
Understands the market and industry to anticipate changes and respond with programs and/or revenue enhancing opportunities
Participates in workforce planning and employment decisions including diversity analysis, workplace health and satisfaction, and management of human resources
Advocates for personal point of view by sharing research and information and listening to the perspective of others to balance the financial perspective with quality, safety, and people
Leadership - 20 %
Integrates ethical standards and Centura behavioral standards into daily work activities
Participates actively in at least one professional organization

Patient Care Services Rep-regeneration Resume Examples & Samples

Minimum of one year in patient billing, customer service, claims processing, or related experience
A team player attitude with excellent interpersonal skills
Ability to maintain repetitive motion in entry of data through period of 8 hour day with standard breaks
Prefer 4 year post secondary degree in business, science/medical or related field or equivalent experience
Excellent sales and interpersonal skills (as evidenced by previous successful sales experience)

Patient Care Services Rep-bracing Resume Examples & Samples

Good communication and organizational skills with strong attention to detail
Strong computer and keyboarding skills
Ability to provide assistance to the Operations Department by contacting physicians, clinicians, patients, and payers to obtain information for the completion of paperwork
Knowledge of healthcare insurance and third party reimbursement requirements
Track record of company longevity / loyalty (3+ years)

VP-patient Care Services Resume Examples & Samples

Participates in the decision-making processes by collaborating with leaders from the governing body, health system management, management, medical staff and clinical areas in developing strategic plans, budgets, resource allocation, operation plans and policies
Mentors and Develops leaders and staff to assume leadership roles both formally and informally
Develops and Implements effective communication channels to provide information to all staff members
Enhances a positive working relationship and the ability to problem solve with other members of the patient care delivery team including physicians and other departments
Directs the development, implementation and administration of a shared decision making
Determines the types and numbers of nursing personnel and staff necessary to provide nursing care for all areas of the hospital
Establishes and Implements patient care standards that meet national, state and local rules and regulations as well as voluntary accreditation standards
Participates in the evaluation, selection and integration of health care technology and information management systems
Ensures that processes and policies create an environment for the staff to meet patient and family needs
Collaborates and creates effective and ongoing programs to monitor, evaluate, and improve the quality of care and services
Utilizes outcomes and nursing-sensitive indicators as an integral part of evaluating the adequacy of the annual staffing plan
Responsible for the development and management of operating and capital budgets for patient care areas
Develops expectation of consistency in application of human resource policies and procedures across departments
Accountable for human resource management by monitoring, correcting variances for productive and non-productive utilization

Director, Patient Care Services Resume Examples & Samples

Collaborates with all disciplines on the healthcare team and within the organization to develop goals and objectives, performance targets and business and strategic plans as appropriate for designated areas
Develops new programs in response to identified community, organizational and/or patient needs
Oversees and directs quality monitoring for designated areas, focusing on optimal patient outcomes, regulatory, compliance, risk management, and continuous quality and process improvement
Develops and maintains effective working relationships with all stakeholders and community organizations to promote service to all customers. Fosters and environment that ensures designated areas have the information necessary to function optimally
Promotes a Culture of Safety by adhering to policy, procedures and plans that are in place to prevent adverse outcomes to colleagues or patients
Models and promotes professionalism in nursing practice within the model of the ANCC Magnet Recognition Program®
Bachelor's degree in nursing required and a Master's degree in nursing, healthcare, business or other related field required
Five years recent healthcare experience
Ability to effectively develop and coach multidisciplinary teams

VP, Patient Care Services Resume Examples & Samples

Participates in the administration of the health care organization as a member of the executive team
Participates with the governing body, management, medical staff, and clinical leaders in the organization and decision-making structures and procedures
Participates in the strategic and long range planning process
Demonstrates efficient financial management of Patient Services resources
Provides leadership in the determination of clinical and administrative nursing goals and objectives
Collaborates with other managers in performance improvement activities
Evaluates, develops, revise, implements systems and processes for providing nursing care to enhance patient outcomes
Provides leadership in critical thinking, conflict management, and problem-solving
Provides leadership in human resource development and management
Participates in selecting qualified nurses and ancillary staff
Ensures effective ongoing performance improvement activities internally and across the continuum of care to assess and improve the quality of nursing care delivered to patients
Promotes research in areas of nursing, health, and management systems
Serves as a professional role model and mentor to motivate, develop, recruit, and retain future nurse administrators
Facilitates education of nurses and ancillary staff to ensure high standards of practice
Assists all staff in understanding the importance, necessity, impact, and process of change
Participates in St. Luke’s Network programs and represents Patient Services in the community and surrounding areas
Maintain budgets, manage costs, justify expenditures for personnel, program and equipment
Complies with established chain of command for work related issues

Director Patient Care Services RN Resume Examples & Samples

Bachelor’s degree or higher, preferred, in nursing with current licensure to practice nursing in the state of agency operation
Minimum three (3) years experience, within the last five (5) years, in a home health agency with at least one (1) year of which was in a supervisory or administrative role
Must be a licensed driver with an automobile that is insured and in accordance with the state and/or organization requirements and is good working order

Director of Patient Care Services Resume Examples & Samples

As a member of the Senior Leadership team participates in the development, monitoring and execution the hospital’s strategic plan demonstrating systems thinking and change management skills. In collaboration with unit/department managers contributes to planning, decision making and policy formulation. Attends/holds membership on hospital and medical staff committees as appropriate. Attends Board of Governors and physician meetings to report on activities of nursing and assigned departments. Provides administrative coverage in the absence of the administrator. Participates in community educational programs and meetings as the hospital's representative
Responsible for oversight, development, allocation, and administration of the budget for assigned departments, based on past requirements, forecasted patient care needs, best practice, available resources and for quality management outcomes. Read, analyze, and interpret the most complex data documents
Expertly resolves conflict with patients, staff, department managers, senior leaders, physicians and other stakeholders in situations where customer needs have not been met to determine a positive, and mutually agreeable resolution. Sets the tone and expectation for positive customer service in all Patient Care Services departments
4 Years Nurse Management Required AND

Director of Patient Care Services Resume Examples & Samples

Leadership: Demonstrates ability to lead/direct Patient Care Services (PCS) team by providing leadership, mentoring and guidance to patient care leaders and staff using principles of management. Identifies needed changes, facilitates/directs the change and role models positive attitude toward change. Role models professional nursing practice and behaviors. Coaches (PCS) management team in leadership principles. Collaborates with members of the hospital’s leadership team
Communication: Communicates effectively as evidenced by delivering “difficult news" in such a way as to maintain credibility and respect for those involved. Demonstrates ability to initiate and manage crucial conversations and coach management team in same; resolves and manages conflict expertly. Follows through on commitments and addresses concerns. Show recognition of customer concerns and apologize for any inconveniences. Take an active role to improve a situation by continually using the L.A.S.T. technique (listen, apologize, solve and thank)
Operations: Responsible for oversight, development, allocation, and administration of the budget for assigned departments, based on past requirements, forecasted patient care needs, best practice, available resources and for quality management outcomes. Expected to read, analyze, and interpret the most complex data documents
Staff Development/Professional Growth: Creates an environment that facilitates the team to initiate actions that produce results and professional and personal growth is an expectation. Coach others in developing their own career plans and establishes succession plan. Holds self and others accountable for actions and outcomes. Set expectations and holding each other accountable
Relationship Management: Meets or exceeds patient and family, employee and physician expectations by achieving and maintaining leadership in quality service through communication and teamwork. Expertly resolves conflict with patients, staff, department managers, senior leaders, physicians and other stakeholders in situations where customer needs have not been met to determine a positive, and mutually agreeable resolution
Performance Improvement: Plans, conducts, and participates in problem-solving conferences and discussions with administrative and professional staff to encourage participation in formulating department policies and procedures, and interprets same to achieve the organization's mission. Maintain awareness of The Joint Commission (TJC). Centers for Medicare Services (CMS) and other required quality and safety measures and provide Patient Care Services Leadership team with the information needed to maintain compliance with standards

Associate Director for Patient Care Services Resume Examples & Samples

Chief spokesperson for organized nursing services and is the catalyst for the integration and collaboration of nursing with other professional disciplines and functional areas in the mutual achievement of patient-centered and organizational goals
The Associate Director for Patient Care Services is a member of the OBVAMC Executive Leadership Team, along with the Medical Center Director, the Associate Medical Center Director, the Chief of Staff, and the Assistant Medical Center Director
The Associate Director for Patient Care Services participates fully in upper-level management decisions to speak on behalf of nursing and other hospital administration issues and is a member of all medical center-level Councils and Committees that govern and influence the operations of the medical center, such as the Facility Leadership Board, Health Systems Council, Resource Management Board, and the Affiliation Partnership Council/Dean's Committee
Actively involved in strategic planning with the VISN 16 Network Director and nationally
Responsible for the practice of nursing 24/7 by all registered nurses, advanced practice nurses, and allied health staff (LPNs, NAs, etc.) regardless of line authority. He/she has line authority over other services assigned
The Associate Director for Patient Care Services will exercise final authority and approval over nursing job descriptions, nursing care policies and procedures; nursing standards of patient care, treatment, and services; standards of nursing practice; nurse staffing plans; and standards to measure, assess, and improve patient outcomes
Ensures that all registered nurses, advance practice nurses, and licensed practical nurses are licensed, certified, and/or registered upon employment, and thereafter
Ensures a competency process is in place to evaluate individual practice, as well as a review process for annual performance ratings
The Associate Director for Patient Care Services and other nursing leaders participate with leaders from the Executive Leadership Team, management, medical staff, clinical areas, and administrative areas in strategic planning and decision-making processes
Nursing leaders in all services are permitted input into nursing policy development and may participate in the Associate Director for Patient Care Services' Administrative Staff Meetings, encompassing nursing management and staff development. Appropriate delegation of nursing activities is accomplished to nurse leaders in all services
The Associate Director for Patient Care Services has the authority and responsibility for establishing standards of nursing practice and ensuring the continuous and timely availability of quality nursing services
Some travel will be required to visit associated Community Based Outpatient Clinics (CBOCs) and for VISN/Headquarters requirements
Master's degree in Nursing (MSN) obtained through a "bridge program" and 5-6 years of experience as a nurse in a clinical setting. Education was obtained in a program approved by a state agency and accredited by the National League for Nursing Accrediting Commission (NLNAC) or the Commission on Collegiate Nursing Education (CCNE) at the time the program was completed AND appropriate basic and advanced certification OR
Master's degree in nursing or related field with a Bachelor's degree in Nursing (BSN) or a Bachelor's degree in a related field and 5-6 years of experience as a nurse in a clinical setting. Education was obtained in a program approved by a state agency and accredited by the National League for Nursing Accrediting Commission (NLNAC) or the Commission on Collegiate Nursing Education (CCNE) at the time the program was completed AND appropriate basic or advanced certification OR
Doctoral degree in Nursing or related field and approximately 4-5 years' experience. Education was obtained in a program approved by a state agency and accredited by the National League for Nursing Accrediting Commission (NLNAC) or the Commission on Collegiate Nursing Education (CCNE) at the time the program was completed AND appropriate basic or advanced certification
Nurse V - Master's degree in nursing or related field with BSN (or a Bachelor's degree in a related field) and approximately 5-6 years of nursing practice/experience;OR a Doctoral degree (preferred) in nursing or related field and appropriate basic or advanced certification desired, and approximately 4-5 years of nursing practice/experience
Knowledge of the VA health care delivery system is preferred
Demonstrated skill in providing organizational leadership, or facilitation, in the achievement of goals within a healthcare setting
Demonstrated highly developed interpersonal and communications skills and the ability to work with a variety of health care professionals and other key staff including high level officials
Master's prepared or Doctoral degree
National certification for a VA approved certifying body as a Nurse Executive, Advanced (NEA_BC) or Nurse Executive (NE-BC) is preferred
VHA Mentor fellow certification is preferred (VHA-CM)

Associate Director for Patient Care Services Resume Examples & Samples

Associate Director for Patient Care Services (ADPCS) Assignments range from 3 to 9 months at an assigned facility
Master's degree in Nursing or related field and a BSN; or
Master's degree in Nursing from a bridge program; or
Doctoral degree in Nursing (preferred) or in a related field
Must possess a minimum of 4 years of nursing experience
A minimum of 3 years of prior or current Associate Director for Patient Care Services/Nurse Executive experience within the Veterans Health Administration within the last 5 years is preferred
Proficiency in the use of VHA staffing methodology to coordinate staffing needs
Experience using Strategic Analytics for Improvement and Learning (SAIL) to address opportunities for improvement in patient care services
A minimum of 3 years of prior or current experience and proficiency in managing Sterile Process Service (SPS) program

Chief, Patient Care Services Resume Examples & Samples

**Position is open until filled****
Experience with process improvement projects, performance improvement projects, and exceeding performance measures in the delivery of nursing care. In particular, to demonstrate success in implementing improvement projects for managing Ambulatory Care Sensitive Condition indicators in the SAIL model
A proven track record for managing multiple projects on different schedules with multiple work/nursing units
Advanced knowledge of the Primary Care PACT model in VHA
Three years of supervisory nursing experience
ANCC certification as a Nurse Executive and/or Acute Care nurse

Director, Patient Care Services Resume Examples & Samples

Collaborates with medical staff, service lines, and all levels of hospital personnel to assure high quality, cost effective patient care for areas of responsibility
Assumes accountability for the development and management of the clinical departments' budgets within the established fiscal guidelines and facilitates the monthly analysis of budget performance for areas of responsibility
Participates in the analysis, development, planning, marketing, implementation and evaluation of new programs and services
Provides leadership to enable unit based leaders to promote key retention activities
Organizes, directs and participates in compilation and fiscal analysis of data, statistics, dollars to support strategic planning service line initiatives and operational decision making for areas of responsibility
Directs the clinical and technical components and outcomes of clinical areas including inpatient, emergency services, clinics, laboratory, respiratory and radiology
Develop strategies to promote customer satisfaction and serve as an opportunity to create positive outcomes
Oversees departmental performance improvement plan which promotes the highest quality of care
Works collaboratively with Grady and Children’s leadership to serve as an advisor and support the infrastructure for decision making necessary for compliance with the management agreement
Accountable for driving effective and safe admission, transfer and discharge process for hospital, ensuring efficient patient flow and outcomes through collaboration with physicians, other departments, system leadership, and staff. Removes barriers and identifies patterns for improvement
Five (5) or more years of health care experience required
Three (3) years experience managing multiple clinical departments and service lines required
Prior experience working in a pediatric setting is strongly preferred
Strong communication, organization and interpersonal skills
Demonstrated ability to build strong, sustainable partnering relationships
Must have outstanding business and financial acumen. Demonstrated ability to provide outstanding care while adhering to established financial parameters
Outstanding analytical ability is required. Able to quickly, yet thoroughly, determine needs, cost/benefits, risks, and mitigations when presented with an issue or system generated solution
Demonstrated listening, problem solving, prioritization, organization, sensitivity, positive behavior, high values, and negotiating skills and aptitudes

Director Patient Care Services Resume Examples & Samples

Knowledge of critical care techniques, tools and responses required to ensure optimal patient care
Knowledge of processes and procedures to follow during a rapid response, code, or stroke call
Knowledge of surgery specialties and how to prepare, assess and provide post-operation patient care to ensure best practices are followed
Knowledge of infectious diseases, OSHA and CMS requirements, microbiology and surveillance practices for infection control
Skill in evaluating performance and recommending improvements
Skill in developing and managing budgets
Skill in developing training materials and educating staff in the proper responses for critical care issues
Skill in the use and maintenance of computer systems and programs, especially NRCPR, PC File and Folder, Word, EXCEL, e-mail and attachment capabilities, Outlook, and PowerPoint
Skill in communicating with staff involved in critical care, and physicians to ensure the proper care of patients

Dir Home Care Patient Care Services, RN Resume Examples & Samples

Formulates and monitors quality and performance criteria, policies procedures and service standards
Establishes, implements, and maintains patient care and service standards to meet member service needs and expectations
Manages staff, provides clinical supervision and implements, delivers and evaluates/improves assigned programs and services
Assesses professional development needs of staff and plans for training/continuing education of professional staff
Interprets and explains the program benefits to members and caregivers
May provide liaison, monitoring, consultative expertise, orientation and continuing education to contract agencies
Attends and/or conducts meetings, committees in the department and medical center(s)
Conducts a quality management/improvement/assurance program to ensure compliance with standards for home health services/programs and external regulatory agency requirements
In collaboration with the Area Home Health/Home health Administrator, Continuing Care Leaders and other appropriate medical and non-medical staff, evaluates clinical outcomes and performance of programs/services and makes appropriate recommendations for new modalities/programs or modification/improvement of existing programs
May perform other duties as required
Minimum three (3) years of supervisory/management experience required in a licensed Medicare certified home health agency, within the last five (5) years
Supervisory/management experience in an acute care hospital-based home health agency
MSN or master's in health care related field
Experience with Home Health, Palliative Care, and Hospice

VP-patient Care Services Resume Examples & Samples

Management skills suitable for a specialty hospital
Breadth of knowledge of all areas of patient care
Sound knowledge of clinical nursing, management, and quality enhancement

VP-patient Care Services Resume Examples & Samples

Master’s degree in nursing or related field
National certification in nursing leadership or clinical specialty
Five (5) years recent and progressive leadership experience in a clinical setting
Demonstrated competence in administration, education and clinical nursing knowledge
Participation in professional nursing activities

Buyer Patient Care Services Resume Examples & Samples

Keeping up with technological and market development within a divisional assignment
Adding to knowledge of business law and related subjects; develop specific knowledge of State, University, UW Medicine, and departmental policies and procedures
Work within the procedures and policy guidelines established by the Manager of Acquisitions and System Director Strategic Sourcing, Supply Chain Management, UW Medicine
Develop knowledge and demonstrate competence within a divisional assignment
Prioritize assigned tasks and to complete those tasks in an organized manner; use time effectively
Report to work on time and to observe scheduled work hours
Readily adapt to changing priorities and changing work environments
Be dependable in the level of performance toward completion of assigned responsibilities
Achieve a high level of accuracy in all tasks
Be persistent and thorough in completing all tasks
Maintain a current status on the daily workload and to provide notification to the manager if backlog develops
Identify major clients and vendors within the divisional assignment, and monitor vendor compliance, their capabilities, and/or shortcomings
Exhibit interpersonal skills that contribute to a positive and enjoyable work environment for all, e.g., honesty, enthusiasm, and courtesy
Demonstrate commitment to assigned tasks
Exhibit clear and concise communication skills, both verbal and written
Accept constructive criticism
Provide assistance as required within the Strategic Sourcing Department
Recognize the obligations/opportunities as a service organization and to project a positive image of the Strategic Sourcing Department
Represent UW Medicine, Strategic Sourcing, Supply Chain Management, and the purchasing profession at all times
Microsoft Office and data-entry skills
Strong telephone operation and courtesy skills
General purchasing and contract-reviewing knowledge

Manager, Patient Care Services Resume Examples & Samples

Maintains daily operations and resource utilization throughout patient care areas
Provides clinical leadership and expertise for code blue and rapid response teams
Provides administrative oversight of the hospital supervisors
Provides oversight of blood management, chest pain center accreditation program and other specialty services and programs including regulatory requirements, data collection,
Complies with Network and departmental policies regarding attendance and dress code

Divisional Patient Care Services Mgr-shaws Resume Examples & Samples

Division Patient Care Services Manager has direct responsibility for providing division direction for the implementation and execution of Patient Care (PC) and Specialty Care (SC) services in Company pharmacies
Responsible for division execution of the following PC services
Degree in Pharmacy required (B.S. or Pharm. D.)
Knowledge of Company Pharmacy practices, including inventory control, third party programs generic usage
Knowledge of Patient Care Services certification
Excellent problem solving abilities and attention to details
Leadership skills, a positive enthusiastic attitude and able to work with minimal supervision
Patient relations skills including meeting patient needs and establishing a service environment. This involves the ability to identify requirements of internal and external customers, focus on achieving optimal results, and develop solutions that positively affect patient satisfaction. This also involves demonstrating good customer service to all
Stress tolerance and adaptability, including the ability to maintain effective interactions with others under stressful conditions. This also involves the ability to be open to change, to be tolerant to diversity
Ability to develop an understanding of the merchandising and selling of pharmacy related items

Patient Care Services Resume Examples & Samples

Assists with escalated patient inquiries requiring special handling (i.e. STAT referrals) in compliance with standard policies and procedures. This may include organizing and assisting with patient pick-ups or arranging couriers for same day orders
Assists the pharmacy team with investigation and resolution of inventory exceptions
Works to prioritize and resolve order issues including working with shipping vendors/third party logistics to track lost or undelivered shipments and merchandise returns
Provides support to pharmacists and clinicians and submit documentation to the appropriate team (i.e. Quality Team, etc.) for reporting. May assist other departments on issues submitted through Windshield such as orders issues and processing them. Identifies urgency and coordinates resolution with any department to ensure patient care is optimal
Assists with Special Projects including by not limited to VIP process, Error Reporting and Rescue Reporting
Assists with reporting on patient orders including logging the issue, following-up with different departments, investigating the issue and compiling reports
May assist with auditing and reporting of Patient Care Coordinators including compiling AUX reporting and order audits
Researches and resolves issues that have been documented in the on-line issue log. Escalates any problems that are not being successfully resolved and turned around in a timely manner
Works closely with other departments to reprocess orders, clear exceptions, expedite shipping and facilitate closure
Processing return orders
Makes outbound calls to patients, insurance companies, and prescribers regarding prescription orders
Knowledge and understanding of overall Specialty Pharmacy facility workflow and systems (Scriptmed, Windshield, SR2, Avaya, etc.)
Ability to handle escalated customer calls while maintaining composure and working independently. Will escalate to a supervisor or manager only when pertinent
Demonstrated experience providing customer service to team members and external customers, including meeting quality standards for services, and evaluation of customer satisfaction
Willing to work mandatory extra hours, this may include evenings, weekends and/or hours outside of normal business hours
Proactive approach to problem solving and detail oriented
Must be (or willing to immediately become) a state registered technician if needed
Must be (or willing to immediately become) a Certified Pharmacy Technician if needed

Supv-patient Care Services Resume Examples & Samples

Collaborates with ancillary departments (ie Lab, Radiology) to facilitate positive patient outcomes
Constantly rounding throughout the department areas to oversee patient flow. Serves as liaison between multiple disciplines and departments to assure timely placement of admitted patients
Participates in the establishment of department-based outcomes in keeping with corporate strategic plan; organizes the work environment to attain maximum achievement of designated unit outcomes; maintains data, processes, tools, and communication vehicles to support outcome monitoring; takes action to continually improve the effectiveness of patient flow; responsible for ensuring staffing levels and meeting productivity standards
Provides corrective action, assignment of duties and reviews/addresses associate concerns
2 years of inpatient hospital experience with progressively increased leadership responsibility

Director of Patient Care Services Resume Examples & Samples

Activity permitted
Allergy
Functional limitation
Medication
Mental status

Patient Care Services Manager Resume Examples & Samples

Identifies and resolves issues affecting the delivery of patient care services for the assigned unit(s)
Develops and implements policies and procedures to ensure efficient and effective delivery of health services in a unit
Monitors and adheres to budget
Approves or monitors expenditures, purchases and other actions to ensure compliance with budget guidelines

Manager Patient Care Services Resume Examples & Samples

Conducts hiring, training, directing, development and evaluating of staff
Monitors and adheres to budget. Approves or monitors expenditures, purchases and other actions to ensure compliance with budget guidelines
Minimum Qualification: Three years of experience directly supervising staff within a clinical setting

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