Care Business Partner Resume Samples
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Care Business Partner Resume Samples
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TG
T Grimes
Tina
Grimes
67761 Cornell Gardens
Detroit
MI
+1 (555) 451 7136
67761 Cornell Gardens
Detroit
MI
Phone
p
+1 (555) 451 7136
Experience
Experience
Detroit, MI
Care Business Partner
Detroit, MI
Sipes, Lebsack and Kohler
Detroit, MI
Care Business Partner
- Addressing root causes and seeking continuous improvements; constantly looking for ways to improve work processes
- A continuous drive to improve the performance of self and others
- Work in a multi-functional workplace and international collaboration
- Working independently and assisting the team in realizing goals and standards; sharing knowledge and best practices
- Personally committed to and actively works to continuously improve him/herself
- Work in a high performing and dynamic environment
- Works independently and assists the team in realizing goals and standards; shares knowledge and best practices
Dallas, TX
Export Care Business Partner
Dallas, TX
Bruen-Nader
Dallas, TX
Export Care Business Partner
- Address root causes and seek continuous improvements – constantly look for ways to improve work processes
- Work independently and assist the team in realizing goals and standards – share knowledge and best practices
- Positive working attitude and result oriented
- Working closely with our Global Service Center
- Proactively monitors and manages the end to end shipment process in compliance with all company procedures
- Understands the customers’ business drivers and leverages them to continuously improve cooperation and process to the mutual benefit of the company and the customers
- Understand and be familiar with local KPIs and act in line with set targets. Drive continuous improvements opportunities
present
San Francisco, CA
Ecsa Brazil CUS Care Business Partner
San Francisco, CA
Kuhic LLC
present
San Francisco, CA
Ecsa Brazil CUS Care Business Partner
present
- Manage / improve day to day process interaction with own customers by leveraging detailed customer knowledge
- In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders
- Teamwork mindset with a cross functional view and approach
- Characteristics: action oriented, dealing with ambiguity, learning on the fly, time management..
- Ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders
- Understand claims policy and its impact on company assets and guide customers best possible through and potential claim situation
- Commercial intelligence: in-depth knowledge about the industries in which his/her customers operate
Education
Education
Bachelor’s Degree
Bachelor’s Degree
Kaplan University
Bachelor’s Degree
Skills
Skills
- Consistently reliable
- Ability to communicate clearly and set focus/direction
- Excellent Communications Skill (Verbal and Written)
- Excellent communicator
- Ability to deliver exceptional customer service while driving process mindset
- Analytical
- Sparring partner with KC manager for overall customer experience improvement
- Support company’s strategies and comply to company’s policy
- Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values
- Global coordinator of local CARE Business Partners (CBP)
10 Care Business Partner resume templates
Read our complete resume writing guides
1
Care Business Partner Export Resume Examples & Samples
- Act as a primary point of contact for customers, be the customer’s advocate internally in Maersk Line
- Take responsibility and end-to-end ownership of customer shipments and issues
- Proactively follow up and communicate on and keep customers informed of any issues or changes to their shipment
- Address root cause and seek continuous improvement - constantly look for ways to improve processes and customer relations
2
Care Business Partner Resume Examples & Samples
- Give customers incentive to ship more with us by owning customer issues
- Empowered to bring groups together to make decisions to improve the customer experience
- Be in control of the experience customers feel and become their trusted partner
- Network with clients and build relationships
- Work in a high performing and dynamic environment
- Work with big brands or clients listed in Fortune 500
- Use state of the art platforms to interact with customers and improve their experience
- Own and improve customer satisfaction
- Unleash your analytical skills with state of the art platforms that enable collaboration and long term service improvements
- Work in a multi-functional workplace and international collaboration
- Take control of your targets and drive results
- Plan your own work schedule
3
Care Business Partner Resume Examples & Samples
- Be the primary point of contact for assigned customers & global coordinator of local CARE Business Partners (CBP)
- Execute locally, supervise globally, for bookings and commitments as well as onboarding new business
- Be the owner of getting customer’s feedback on service, sharing on business opportunities and/r market intelligence
- End-to-end shipment monitoring, including proactively keep customers updated the transport plan change, potential solutions or alternatives
- Drive effective issue resolution, being global escalation single point of contact for all service delivery issues
- Drive KAIZEN for global standard process improvements, with customer, and internally
- Support company’s strategies and comply to company’s policy
- Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values
- High performance in matrix organization
- Previous experience in shipping/ logistics is highly preferred
- Relevant customer service experience
4
Care Business Partner Resume Examples & Samples
- Global coordinator of local CARE Business Partners (CBP)
- Drive effective issue resolution, being global escalation SPOC for all service delivery issues
- The purpose of the role is to maintain local relationship, but to be the global ownership of customer issues
- Masters education level
- Consistently reliable
- Ability to deliver exceptional customer service while driving process mindset
- Change agent
- Commercial
- Authority without responsibility
- Fluent business English and French both written and spoken
- High performance in matrix organisation
5
Care Business Partner Resume Examples & Samples
- Be the primary point of contact for own customers and act as an advocate for the Customers, internally within Maersk Line
- Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires
- Be fully responsible for customer satisfaction (own customers)
- Commercial intelligence: In-depth knowledge about the industries in which his/her customers operate
- Excellent Communications Skill (Verbal and Written)
- Ability to communicate clearly and set focus/direction
- Interpersonal Savvy
- Result Driven
- Time Management
6
Ecsa Brazil CUS Care Business Partner Resume Examples & Samples
- Actively build Strong relationships with customer and gain an understanding of their business, service needs, drivers and desires
- Ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders
- Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives
- Be fully responsible for customer satisfaction (own Customer)
- Understand claims policy and its impact on company assets and guide customers best possible through and potential claim situation
- Commercial intelligence: in-depth knowledge about the industries in which his/her customers operate
- Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk Values
7
Export Care Business Partner Resume Examples & Samples
- Customer Service related systems
- Exposure to multinational environment/culture
- Room for growth and development
- Enhancing personal skills
- Soft skills such as turning complaints into opportunities, handling difficult customers, and managing customers' expectations
- Team work, cross-functional management, & cross-cultural management
- Fun while working
- Communications with customer being the front line of the company
- Act as focal point of contact for the customers assigned to you and to be fully responsible for their satisfaction
- Offer excel level of service to the customers with the aim of achieving long term business retention
- Working closely with our Global Service Center
- Administer back-office functions of the Customer Service department
- Proactively solve & prevent any issues may affect service delivery
- Execute assigned tasks and all other necessary systems update correctly and timely
- Understand and be familiar with local KPIs and act in line with set targets
- Monitor agreed service levels and identify root cause when targets are not met
- Work closely with other departments to support the booking, documentation, invoicing and collection processes
- Pre- and post-loading reconciliation, aiming to minimize downfalls to the minimum extent, maximizing utilization of vessels and ensuring all intended containers are on the loading plan and avoid loading containers with no Shipping instructions; then plan booking containers not loaded on next vessels
- Proactive notify customers if there are action(s) required to get the containers ready for load and inform them in case change of loading vessels, voyages & dates
- Attend to and communicate effectively on requirements and policies and thereby coordinate with all the relevant parties to ensure a smooth booking, documentation and invoices
- Minimum 1-2 year of experience in Customer service. Logistics experience is a plus
- Possess excellent communication i.e. verbal, written, adequate skills in English with interpersonal skills
- Open minded and high ability to handle change and challenges smartly
- Excellent team player
- Well organized
- Proactive, energetic, hunger, and fast to learn new things
8
Customer Care Business Partner Resume Examples & Samples
- Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires (including onboarding of customers to the CARE program), amongst others through regular customer visits
- Own all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions in order to pacify the situation and avoid unnecessary cost
- Act as the primary point of contact for assigned CARE Customers and an advocate for these Customers, internally within Maersk Line
- Have at least one year experience working in a international environment supporting key account customers
- Have an educational background and experience in the service industry: hospitality, customer services, marketing & sales
9
Care Business Partner Resume Examples & Samples
- Commercial intelligence: Details still to be defined
- Has 1 – 2 years experience in Customer Service related fields is preferred
- Experience in Import and Export Shipping Business is an advantage
- Energetic, Well-organized, Self-Initiated and good coordination skill
- Team player with proven ability to work under pressure
- Possess experience in logistics business
10
Care Business Partner Resume Examples & Samples
- Be the primary point of contact for own customers and act as an advocate for the customers, internally within Maersk Line
- Monitor the status of all customer issues by proactively reviewing Case Management and CTI data and identify opportunities to improve customer experience
- Be fully responsible for customer satisfaction (own customers). Engage with customer regularly in service calls to identify improvement opportunities
- Commercial intelligence: In-depth knowledge about the industries in which his/her customers operate. This includes carrying out the actions deriving from MLOS in order to obtain more cargo
11
Reefer Care Business Partner Resume Examples & Samples
- Build strong and lasting relationships with customers and provide second-to-none customer service
- Act and communicate proactively and keep customers informed of any issues or changes in the booking
- Work independently and assist the team in realizing goals and standards – share knowledge and best practices
12
Care Business Partner Resume Examples & Samples
- Across your function
- Outside your own country
- In local, regional and global roles
- In different business cycles
- Across business units
- In different parts of the value chain
- In both functional and business line roles
- In teams with people from other disciplines and functions
- Experience annual cycles
- Participate in teamwork across functions
- Participate in projects
- Vary the task complexity
- Commercial experience (sales or customer service)
- Industry experience (internal and external)
- Locally defined ‘technical’ experience
- Ability to work with data
13
Senior Care Business Partner Resume Examples & Samples
- Acts as sparring partner to the Key Client Manager in engaging with the customer on global service related matters
- Builds strong relationships with CARE Business Partners globally
- Ensures smooth execution of the end to end shipment lifecycle
- Owns and improves the customer's satisfaction
- Seeks out and acts on continuous improvement opportunities both in relation to the customer and internal/external stakeholders
14
Care Business Partner Resume Examples & Samples
- Is the primary contact point for assigned customer(s) and acts as an advocate for the customer(s)
- Builds strong relationships with the customer; understands the customer's business, service needs, drivers and desires
- Owns escalated customer issues and engages relevant stakeholders as required
15
Care Business Partner Resume Examples & Samples
- Be the primary point of contact for assigned CARE Premium customers (GKCS) and act as an advocate for these customers, internally within Maersk Line
- Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions in order to pacify the situation and avoid unnecessary cost
- Remain current on changes in local & foreign rules, internal & external procedures and product developments, build and maintain understanding of the cargo you are shipping and requirements that come with it and understanding of cross functional processes and how they link it to your role
16
Global Care Business Partner Resume Examples & Samples
- Execute locally and supervise globally for bookings and commitments as well as onboarding new business
- Drive KAIZEN for global standard process improvements, with customer and internally
- Sparring partner with KC manager for overall customer experience improvement
- The purpose of the role is to not only maintain the local relationship but to manage the global ownership of the customer’s issues
17
Care Business Partner Resume Examples & Samples
- Ensure a smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders
- Remain current on changes in local & foreign rules, internal & external procedures and product developments, build and maintain understanding of the cargo you are shipping and requirements that come with it
- Understand cross functional processes and how they link to your role
- Actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders
18
Care Business Partner Resume Examples & Samples
- Act as a primary point of contact for customers, be the Customer advocate internally in Maersk Line
- Be fully responsible for customer satisfaction, own, manage all customer facing activities like regular client meetings, telephone calls, and mail correspondence.
- As part of Commercial Intelligence – build and keep strong relationships with customers, gain an understanding for their business, service needs, drivers and desires and leverage this to engage in discussions about new business opportunities and competitor/market intelligence.
- Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal support groups to achieve customer satisfaction goals through pro-active resolution handling and Issue resolution ownership.
- Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation
- Understand and be familiar with local KPIs and act in line with set targets. Drive continuous improvements opportunities.
- Monitor agreed service levels, and identify root cause when targets are not met, advise management of potential service failures and / or trends.
- To always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values
- As a person you genuinely care about people and practise attentive and active listening. By understanding customers, you are available to ready to support and help them with issues and problems they may be faced with.
- You can use rigorous logic and methods to solve difficult problems with effective solutions; probe all fruitful sources for answers.
- You act in a manner which enables you to relate and build constructive relationships. Customers therefore see you as trusted partner whom they can rely on for advice and help. You deliberately seek to understand how to navigate within the organization and builds appropriate rapport to all kinds of people, up, down inside and outside the organisation
- The decisions you make are based on analysis and application of experience and most of his/her solutions and suggestions turn out to be correct and accurate.
- It comes natural to you to prioritize your time and energy on critical issues and to act proactively to resolve potential problems. You can concentrate your efforts on the more important priorities and gets more done in less time than others.
- You are seen as a direct, truthful individual, admit mistakes and keep confidences.
- You can understand that different situations and levels may call for different skills and approaches and commit yourself on continuous improvement.
- You are open to change, learn quickly when facing new problems, and even enjoy the challenge of unfamiliar tasks.
- Excellent communication skills with both internal and external stakeholders by using both oral and written ways
19
Care Business Partner Resume Examples & Samples
- Building strong and lasting relationships with customers and providing second to none customer service
- Owning the responsibility for the end to end customer experience
- Engaging in constructive problem resolution and providing solutions
- Acting and communicating proactively to keep customers informed of any issues or changes
- Addressing root causes and seeking continuous improvements; constantly looking for ways to improve work processes
- Working independently and assisting the team in realizing goals and standards; sharing knowledge and best practices
20
Care Business Partner Costa Rica Resume Examples & Samples
- Builds strong and lasting relationships with customers
- Acts and communicates proactively to keep customers informed of any issues or changes
- Works independently and assists the team in realizing goals and standards; shares knowledge and best practices
