Manager / Associate Director Resume Samples

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R Haag

Rodrick

Haag

788 Hane Gateway

Los Angeles

+1 (555) 530 0118

788 Hane Gateway

Los Angeles

Phone

p +1 (555) 530 0118

Experience Experience

San Francisco, CA

Manager / Associate Director

San Francisco, CA

McClure, Barrows and Abbott

San Francisco, CA

Manager / Associate Director

Manage execution team in performing the fieldwork and be responsible for the overall progress
Manage and review the work of junior staff members within a high performing team environment
Assist our clients to assess the current performance of their finance function and identify areas of improvements in efficiency and effectiveness
Develop and guide junior staff by providing timely, and effective performance feedback/training
Manage and supervise senior and junior staff in day-to-day work
Develop and maintain IT Architecture Framework
Develop Integration plans for various technology sets, develop Technology Strategies and Technology Roadmaps

Boston, MA

Fids ASM Manager Associate Director

Boston, MA

Carter-Bosco

Boston, MA

Fids ASM Manager Associate Director

Manage support activities of 80+ FIDS products (in house and Third party) across various FIDS hubs
Be the point of escalation for Private client environments related support issues for large FIDS clients in the US
Act as escalation point for any reported incidents or production issues across all FIDS data centres
Review and approve Vendor invoices on a monthly basis
Participate in weekly, monthly and quarterly steering committee meetings to review Vendor performance and metrics
Review any change requests that are raised and materially impact the contract from cost and scope perspective
Change Management - Evaluates risks to integrity of infrastructure inherent in proposed implementations, seeks authority for those activities, reviews the effectiveness of change implementation, and suggests improvement to organizational procedures governing change management

present

San Francisco, CA

Senior Manager / Associate Director

San Francisco, CA

Schmitt, Hegmann and Senger

present

San Francisco, CA

Senior Manager / Associate Director

present

Executes on roadmap – project planning and execution, issue and risk management, stakeholder management and developing and delivering effective communications
Provide on-going client support covering data management and advanced analytics projects
Work with business leaders, IT Leadership and IT business relationship managers to define & understand strategic imperatives
Manage specialist resources covering data management and advanced analytics
Develop of subject matter, service offerings and points of view
Keep multiple complex projects well organized and executed
Create the dashboard and measurement criteria for roadmap success

Education Education

Bachelor’s Degree in Accounting

Central Michigan University

Bachelor’s Degree in Accounting

Skills Skills

Strong written and oral communications in English. Cantonese and Mandarin are highly desirable
Strong knowledge of M&A methodology, tools and techniques
Highly analytical and experienced in presenting and championing solution to clients including presales phase
Be able to lead and facilitate international meetings
Experience in highly regulated computing environment
Able to give input to strategic plans for projects that impact multiple departments or multiple countries
Experience working in professional services and Asia Pacific would be an advantage
Good command of both written and spoken in Chinese and English
Ability to establish and maintain effective working relationships with co-workers, managers and clients
Ability to work well in a dynamic, rapidly changing environment

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Risk Manager Associate Director Resume Examples & Samples

Review transaction related documentation for traditional and structured municipal transactions
Undergraduate degree from Tier 1 institution
More than ten years of relevant experience and reflecting increasing breadth of sector responsibility
Flexibility to adjust to changing priorities

Senior Manager / Associate Director Resume Examples & Samples

Internal controls
Regulatory compliance
Internal audit

Manager / Associate Director Resume Examples & Samples

Lead the M&A advisory client mandates for clients across the south east Asian region
Advise on buy-side and sell-side M&A deals and be involved in capital raisings from an advisory angle
In addition, lead advisory for Public Private Partnerships and Privatisations representing Governments and private sector investors
Support client business development by driving the development of marketing materials and pitches
Where required, oversee and supervise junior professionals and guide them as required
Liaise with senior company management, critically analyse the situation and formulate expert advice
Where required work on cross-border mandates and work across time zones
Maintain a constant awareness of developments and issues within the market

Manager / Associate Director Resume Examples & Samples

Analyse financial/operational results of target companies through quantitative and qualitative approaches including data analysis and management interviews
Prepare/evaluate pro forma financial information
Identify issues for valuation adjustments, deal structuring or deal termination
Identify post-acquisition action steps to achieve anticipated earnings/cash flow improvements
Perform industry and company research
Correlate due diligence findings with client valuations
Manage client expectations of service delivery
Manage and review the work of junior staff members within a high performing team environment
Develop and guide junior staff by providing timely, and effective performance feedback/training
Act as a counsellor to junior staff members to help them achieve their career goals
A bachelor's degree and approximately 5 years of related work experience - a degree in accounting, business, finance or economics preferred
Work experience in the fields of: transaction support, external audit and / or mergers and acquisitions transactions experience
Evidence of a focus on the financial services industry
Member of Institute of Chartered Accountants
Exceptional analytical and interpersonal skills
Highly effective written and verbal communication skills
A strong work ethic and the ability to adapt to new challenges in a collaborative team environment

Documentation Manager, Associate Director Resume Examples & Samples

Tertiary qualified – Business/Finance focus desirable
5-7+ years’ experience in people management and contracts or documentation management
Knowledge of legal documentation, security registration, and CDF systems a plus
Experience in the preparation, negotiation and understanding of loan and security documentation
In-Depth understanding of CDF business
Word, Powerpoint, and Excel knowledge to facilitate document templates, changes, and maintaining registers and reporting
AIMS and Salesforce Knowledge
Understanding of the regulatory and compliance issues including Corporations Law, Law of Contracts, National Credit Code, the Privacy Act and the Personal Property Securities Act as relevant to asset financing
Proven leadership skills and the ability to motivate and effectively engage a Risk Management team, Business unit leaders and build cross functional relationships to ensure customer focus. (ie: Legal, commercial, compliance, etc..)
Sound negotiation, facilitation & presentation skills
Positive influencing skills and ability to work in a matrix environment whilst prioritising workloads
Preparedness to challenge others thinking, while being able to foster an environment where questions, ideas and suggestions are encouraged/valued
Advocate of change, with the tenacity to overcome obstacles & solve complex business problems to achieve desired outcomes

Manager / Associate Director Resume Examples & Samples

Bachelor degree or above in computer science, information system, accounting or related disciplines
At least one certification of CICPA, CIA, CISA, CISSP, CISM
Knowledge of SAP, Oracle or any related ERP system is preferred
For manager above 6 years' (sr. manager above 10 years') experience related to IT audit, IT security, IT risk management or IT service management is required
Good understanding in some of the following areas is preferred: Information system audit, IT Security, Specific ERP product knowledge in SAP, Oracle Financials, ERP system implementation, Computer management, System development process, IT operation, Sarbanes-Oxley, COSO, COBIT, BS7799
Strong analytical skill with high commitment to quality client service
Strong consultation and communication skills, self-initiation, good team player and willingness to work under pressure
Excellent leadership and business development skills

Manager / Associate Director Resume Examples & Samples

Be responsible forhelping our clients achieve business objectives, strengthen managementcapabilities through
With at least 7 yearsrelevant industry or consulting project experience in the field of financialmanagement field
Familiar withknowledge in Hyperion system
With goodunderstanding of industry financial system and process will be preferred
With excellentcommunication and interpersonal skills
With excellent planningand organization skills
With good team workspirit
Good project managementexperience will be preferred

Manager / Associate Director Resume Examples & Samples

Advise clients on the implementation of new international financial reporting standards of particular importance to the Insurance Industry
Advise clients on the evolutions in Internal processes and the business as a whole which occur as a result of the changes in the IFRS
Work hand in hand with the Technology and other teams to upgrade the existing reporting system as and when need arises
Contribute to developing, growing and maintaining relationships with financial service clients
Stay abreast of industry trends , new regulations and reporting requirements that may have an impact on your clients
Prepare and facilitate IFRS trainings for clients and ensure that there is awareness about IFRS from top to bottom in the organization
Prepare and facilitate IFRS trainings for the core implementation team
You will already have at least five years’ experience in delivering professional services to insurance clients as auditors or consultants in the area of finance, actuarial valuation or risk management
You will have the ability to relate financial reporting regulations to business processes to generate business benefits on top of making an insurance business compliant
You should have a strong keen interest in the developments of the new IFRS for insurance contracts and be looking to develop over-time your thought-leadership and eminence
As an individual you should be a team player and be able to work well with individuals from across disciplines such as actuarial and technology as well as across cultures and seniority
You should be passionate about delivering the best solutions to our clients
You should be an excellent communicator and have fluency in English and ideally another Asian language (this is not though a must)
You should have an accounting qualification, but we will look at candidates with strong client delivery experience

Manager / Associate Director Resume Examples & Samples

Minimum 8 years of experience in a top tier consulting firm and / or Big 4 transaction services and / or investment banking or in-house strategy and M&A function with practical experience in managing M&A strategy, integration and separation projects; a mixture of management consulting / Big 4 M&A Services and corporate M&A experience is ideal
MBA from a well-recognized business school or Master in Finance, Economics, Engineering or related majors is preferred
Experience in expanding existing accounts as well as creating new revenue streams
Solid M&A strategy, integration and divestiture project delivery experience; having successfully managed or led complex projects in a large corporate environment
Strong knowledge of M&A methodology, tools and techniques
Knowledge of various industries like banking & insurance, consumer business, life sciences & healthcare, technology, media & telecommunications or energy & resources is preferred
Strong written and oral communications in English. Cantonese and Mandarin are highly desirable
Proven leadership and team building skills; Provide direction and lead courageously within the team
Possess strong business development orientation and astute business acumen
Strong track-record in effectively developing market credibility in a timely manner, preferably the candidate has already had sustained examples as being recognized as a go-to-person within across markets for thought-leadership and market eminence and commentary

Senior Manager / Associate Director Resume Examples & Samples

Interpretation of a protocol or study overview to calculate total demand and translation of total
Minimum 5+ years industry experience in clinical operations or supply chain management. Title
Will be based on experience
Experience with clinical blinding practices
Working knowledge of drug development process (Phase I-IV)

Senior Manager / Associate Director Resume Examples & Samples

Essential Functions required for the job. List both technical and managerial requirements if applicable
Work with business leaders, IT Leadership and IT business relationship managers to define & understand strategic imperatives
Identify business opportunities that can be satisfied through existing systems and services (or enhancements to existing systems or services)
Define the 1-5 year roadmap through cross functional engagement (inclusive of people, process, technology and associated costs). Manages the roadmap as business needs evolve
Responsible for design, technology and architecture decisions. Ensures service continues to meet technical needs and stays current with industry best practices
Executes on roadmap – project planning and execution, issue and risk management, stakeholder management and developing and delivering effective communications
Develop strong partnerships with vendors utilized in the delivery of the ERP service
Accountable for service levels throughout entire service delivery chain. Accountable for the run organization that supports the ERP service
Coordinates and manages activities of federated ERP support personnel
Manages demand and prioritizes activities (projects and enhancements) as needed. Plans for changes in demand over the life of the service
Create the dashboard and measurement criteria for roadmap success
Ensures compliance with applicable regulations (SOX, FDA, etc.)

Senior Manager / Associate Director Resume Examples & Samples

Keep multiple complex projects well organized and executed
Manage specialist resources covering data management and advanced analytics
Provide on-going client support covering data management and advanced analytics projects
Present to clients and prospective clients on data and analytics opportunities
Work on-site with the client, when appropriate
Ensure a high level of client satisfaction
Manage projects that primarily focus on reporting and optimizing media and marketing activities (including advertising, promotional activities and pricing strategies)
Work in an integrated fashion with client marketing insight and marketing professionals to make recommendations based on analyses and experience

Senior Manager / Associate Director Resume Examples & Samples

Serve as the Site Communications Lead for the AstraZeneca/MedImmune Gaithersburg campus, which is one of AstraZeneca’s three strategic hubs (40%). As the Site Communicator, you will
5-7 years of Communications or Public Relations experience; preferably in the pharmaceutical/biotech industry
BA/BS degree in Communications; English; Political Science; Marketing
Significant writing experience
Excellent creative and visual skills, including slide design
Understanding of communications measurement and analytics; preferably experience using Google Analytics platform
Demonstrated ability to work calmly and maintain good judgment in fast-paced, high-stress environments
Effective team player who can lead cross-function/region efforts
Ability to effectively advise senior leaders and internal clients, act as sounding board, and provide feedback when needed

Manager / Associate Director Resume Examples & Samples

Manage execution team in performing the fieldwork and be responsible for the overall progress
Identify deal issues and provide suggestions for solutions
Manage the preparation of high quality of report and deliverables
Prioritize and quantify key risk factors and present key findings to client senior management
Assist Partners in developing local and international business opportunities by preparing pitching and proposal materials
Lead, coach, supervise and develop the skills of junior team members
For Manager, 5 years; for Associate Director 8 years; for Director, over 12 years of relevant work experience in Big Four accounting firm and/or audit or equivalent transaction services
Professional qualification of HKICPA / CICPA or other equivalent overseas qualifications
Independent and self-motivated, good team player with ability to work effectively and efficiently under pressure
Excellent communication skills in English and Chinese (Putonghua and Cantonese), and writing skills, including the ability to write well-structured reports

Manager / Associate Director Resume Examples & Samples

Bachelor degree or above in accounting, finance, economics, mathematics, business administration or related disciplines
Certification of ASA, CMI, MRICS, CFA, CICPA, HKICPA, CPA, or relevant qualification is preferred
For Manager, 5 years' (Associate Director, above 8 years') of relevant work experience in accounting or consulting firm, investment bank or independent valuation firm, experience in Big 4 accounting firm is a plus

Manager / Associate Director Resume Examples & Samples

7-10 years’ experience from a leading consulting firm and/or a leading financial institution in a risk management sector. Applicants with less experience may be considered for a Manager role
Familiarity with evolving and complex regulatory environment including Basel III / IFRS 9 / BCBS 239 in the context of financial institutions
Demonstrate deep knowledge in risk management, such as risk modelling, IFRS 9, forecasting and stress testing, data analytics, data management, policies and frameworks, risk strategy, risk planning and process improvement, and/or ICAAP
Demonstrate different influencing styles, adjusted to different individual styles of clients and managing the buy-in of key decision makers
Capability to lead / support transformation projects and work effectively with enthusiasm and drive as a member of highly technical teams as required
Identify, pursue and covert a pipeline of business development opportunities, including cross-selling
Advance experience in Excel, PowerPoint and Word is essential
Ability to work well in a dynamic, rapidly changing environment
Experience working in professional services and Asia Pacific would be an advantage
Demonstrated high level of ethics and integrity
Experience with SAS, SQL, MATLAB, R, VBA, and/or Murex preferred
Candidates with more experience will be considered for Director position
Advanced degree(s) in Risk Management / Mathematics / Engineering / Quantitative Finance / Finance / Economics or related quantitative fields are preferred

Manager / Associate Director Resume Examples & Samples

Bachelor degree or above in any discipline
More than six year of experience in treasury management in foreign banks or large corporations is preferred
In-depth understanding of different treasury services/products offered by the industry
High commitment to client service
Strong consultative and communication skills, initiative, team-working skills and ability to work under pressure

Manager / Associate Director Resume Examples & Samples

Lead team to conduct forensic enquiries and litigation support engagements
Plan scope of work, monitor, supervise and review work of staff on Deloitte Forensic engagements
Draft reports for partner review and report of findings to clients in a timely manner
Ensure compliance within the team with Deloitte policies and quality/performance standards
Participate in major client pursuits including proposal preparation
Manage and supervise senior and junior staff in day-to-day work
Be responsible for group administration, training, overall evaluation and counselling of subordinates

Manager / Associate Director Resume Examples & Samples

Plan scope of work, monitor, supervise and review work of staff on Forensic & Dispute Services engagements
Manage and supervise senior and junior staff in day to day work
Be responsible for group administration, training, overall evaluation and counseling of subordinates

Manager / Associate Director Resume Examples & Samples

Current holder of an unrestricted SFC representative license for Type 6 regulated activity
First class education from leading international universities
At least 5 years’ M&A and corporate finance advisory business origination and transaction execution experience acquired with reputable international investment banks, M&A boutiques or professional firms and corporations

Manager / Associate Director Resume Examples & Samples

2) have good solution design project management capabilities
3) be good at building client relationship and business development
4) candidates from AC/IBM/EY/PWC is preferred
5) fluent in English both writing and oral

Manager / Associate Director Resume Examples & Samples

Assume a high level of responsibility for client liaison, project management, developing deliverables, writing reports, and presentations
Stay abreast of industry trends, new accounting standard, financial and regulatory reporting requirements that may have an impact on our clients
Provide assurance and advisory services to clients in accounting, finance, and controllership, for compliance with relevant financial reporting standards
Participate in preparing and facilitating training for clients and team
Participate in major client pursuits, including proposals preparation and presentations

Manager / Associate Director Resume Examples & Samples

Maintain knowledge of the technology trends, analyze the abilities of tools and technologies and compare with the needs of the business, recommend potential solutions to the business and customers
Act as a trusted senior adviser to the client management and client enterprise architects for business and functional areas
Create innovative and reliable digital architecture and integration with other systems to support client engagements
Assist in the production of data model and the system’s architecture, develop IT strategy documentation and input into business strategy
Review IT strategy with IT staff and create tactical/operational plans and supporting application architectures
Assist in managing and coordinating the implementation of internal, external business applications with all IT and business groups
Assist in selection of vendor hardware and software including due diligence activities
Guide project team during implementation
Perform evaluations, procurement and support of hardware, i.e., servers, desktops, laptops, and peripherals
Design Enterprise Infrastructure Component Architectures and Data Architectural Standards
Develop and maintain IT Architecture Framework
Coordinate technology changes with the Enterprise Architecture, and other IT teams to ensure supportability
Review and sign-off all final technical design specifications for local, regional, and global implementations of any technology within their specified areas
Develop Integration plans for various technology sets, develop Technology Strategies and Technology Roadmaps
Review and sign off all proposed data structures for adherence to Data Architecture Standards and supportability
Seasoned functional architect and digital professional who can provide end-to-end solution from front-end interactive apps across middleware and integration with backend systems
Familiar with latest technology developments in the life sciences and healthcare market
Have worked seven or more years in computer systems support design and engineering. Three years of which must be in a multi-national role in a large distributed computing environment
Highly analytical and experienced in presenting and championing solution to clients including presales phase
Experience in highly regulated computing environment
Be able to lead and facilitate international meetings
Be able to serve as technical leader on a global scale in specified areas. Capable of coordinating technical services across local and regional service organizations
Able to give input to strategic plans for projects that impact multiple departments or multiple countries
Able to assess/diagnose problems and requirements for work, identify root causes of technical problems, and recommend solutions
Bachelor’s Degree in Computer Science of Engineering; or equivalent combination of education, training and experience

Manager / Associate Director Resume Examples & Samples

Significant computing and programming experience on PC environments using statistical packages to extract, manipulate and analyze internal and third part data (i.e. SAS, R, Excel, VBA)
Expertise with a variety of statistical analysis techniques (e.g. linear/logistic regression, cluster analysis, significance testing, factor analysis, ANCOVA)
Background in a marketing analytics or a decision sciences function and experience with advanced quantitative methods (e.g. segmentation, predictive modeling)
Excel in problem solving and develop innovative, resourceful solutions to complex, unstructured problems
Forecasting experience
Excellent communication skills. Strong ability to express insights and recommendations using both written and verbal communications
Ability to work independently with a proactive approach to meeting the business needs. Must be able to work well both independently as well as part of a broad team
Ability to synthesize and integrate multiple data sources and interpret findings. Past experience with pharmaceutical sales, marketing, and medical claims data sets (IMS, SDI, Symphony, Aileron) a plus
Measure performance and program effectiveness via return-on-investment analysis
Knowledge of the Pharmaceutical or Healthcare industry, products and customers
Excellent oral/written communication and interpersonal skills
Qualitative and / or quantitative market research experience

Manager / Associate Director Resume Examples & Samples

Lead transaction advisory services engagements in connection with inbound, outbound and domestic deals, including financial and tax due diligence, SPA advisory, negotiation support and other related transaction support services
Coordinate and work closely with different work streams, both internal and external professional advisors, including financial advisors, lawyers and industry experts, to deliver high quality services
Develop and maintain relationships with existing and prospective clients
Actively participate in the client pitching activities, including proposals preparation and attending client pitch presentation
Be responsible for coaching and training, overall evaluation and counseling of subordinates, and and developing team members
Willingness to travel frequently
Bachelor degree or above in Accounting, Finance, Economics, Business Management or related disciplines
Professional qualification of CICPA or other international equivalent CPA designation (e.g., ACCA, AICPA, CA)
For Manager 5 years' (Associate Director above 8 years') related experience in due diligence / audit / financial advisory sector
Knowledge on financial modeling skills is an advantage
Good project management skills in leading projects and engagement teams

Manager / Associate Director Resume Examples & Samples

Develop practical solutions and methodologies to optimize the strategic value of our clients' finance function to the organization
Assist our clients to assess the current performance of their finance function and identify areas of improvements in efficiency and effectiveness
Define a clear set of value propositions for finance roles and assist in the executing of its future finance strategy
Standardize and simplify processes to enable cost effective operations with the best use of technology
Assist our clients to enhance its reporting and analytics insights by understanding the client's needs, establishing business-data relationships and helping to develop chart of accounts, report packs, KPIs and analytical reports
Lead on the development of emerging digital finance tools and techniques e.g. robotic process automation

Manager / Associate Director Resume Examples & Samples

Bachelor degree or above in Computer Science, Information Management, Risk Management, Finance or other related disciplines
At least one certification of CICPA, CIA, CISA, CISSP, CISM is preferable
For manager above 5 years' (sr. manager above 8 years') of related experience; worked as consultant role in famous consulting firm is more preferred
Experience in risk control and business process re-engineering
In-depth understanding of different services/products offered by the industry, including any value added Service

Manager / Associate Director Resume Examples & Samples

Work within the Risk Advisory Department focusing on the automotive related consulting services
Active in working to identify and pursuit opportunities for advisory projects to auto clients
Demonstrate technical ability to design, implement and deliver solution on auto clients operation management, particularly in region / dealer operation management
Develop and maintain positive Risk Advisory working relationships with client on all engagements
Help partners to nurtured high performing client service teams in focused service areas
Demonstrated commitment and active support of the firm's shared values and other policy and procedures
Above 8 years' work experience in the auto industry
Dealer risk management or Sales management experience in OEM/Dealer Group or consulting/coaching experience in consulting firm
Strong quantitative analytical and creative problem solving capabilities, skilled in Microsoft PowerPoint and Excel analytical tools, experience in data visualization tools e.g. Tableau, Qlikview is preferred
Good command of both written and spoken in Chinese and English

Manager / Associate Director / Director Resume Examples & Samples

Execute transaction and related advisory services engagements in serving corporations and private equity investors in financial and tax due diligence, accounting structuring, business valuation, financial modelling, financial advisory and related transaction support services
Must have good business sense and be able to identify key elements and issues in the transaction
Knowledge on financial modeling is an advantage
A strong command of Microsoft PowerPoint, Microsoft Excel, and Microsoft Word

Fids ASM Manager Associate Director Resume Examples & Samples

Manage support activities of 80+ FIDS products (in house and Third party) across various FIDS hubs
Be the point of escalation for Private client environments related support issues for large FIDS clients in the US
Act as escalation point for any reported incidents or production issues across all FIDS data centres
Lead escalation for P1S1 incident calls with Managed Services vendor as needed
Review and approve Vendor invoices on a monthly basis
Participate in weekly, monthly and quarterly steering committee meetings to review Vendor performance and metrics
Review any change requests that are raised and materially impact the contract from cost and scope perspective
IT Management - Provides technical management of an IT operation, ensuring that agreed service levels are met and all relevant procedures are adhered to. Ensures that operational problems are identified and resolved. Provides appropriate status and other reports to specialists, users and managers. Ensures that operational procedures and working practices are fit for purpose and current
Financial Management - Monitors and maintains all required financial records for compliance and audit to all agreed requirements
Change Management - Evaluates risks to integrity of infrastructure inherent in proposed implementations, seeks authority for those activities, reviews the effectiveness of change implementation, and suggests improvement to organizational procedures governing change management
Application Support - Drafts and maintains procedures and documentation for applications support. Ensures that all requests for support are dealt with according to set standards and procedures
IT Operations - Provides technical guidance to managed services vendor to enable the correct application of operational procedures. Contributes to the planning and implementation of maintenance and installation work. Identifies operational problems and contributes to their resolution, checking that they are managed in accordance with agreed standards and procedures. Provides reports and proposals for improvement to specialists, users and managers
Problem Management - Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services. Ensures that such problems are fully documented within the relevant reporting system(s). Coordinates the implementation of agreed remedies and preventative measures
Incident Management - Ensures that Managed services vendor takes appropriate action to anticipate, investigate and resolve incidents in systems and services. Ensures that the inventory of components to be supported is complete and current
Information Security Management - Ensures that managed services vendor takes appropriate action to anticipate, investigate and resolve security incidents in systems and services. Ensures that applications and operational support activities comply with EY’s Code of Connection and Information Security policies
Vendor Management –Track and manage Contractual obligations for the Managed services vendor including but not limited to SLA adherence, monthly invoice review, change control, contract renewal and overall vendor performance
10+ years of experience in Information Systems in a related role, with tangible, relevant and demonstrated managerial experience in application management environment
Strong understanding of technology including networks, storage systems, servers, operating systems, application, database & web platforms
Good business acumen and ability to negotiate with business partners
Strong customer orientation and able to manage customer expectations
Ability to adhere to strategic operational plans and translate them to actionable roadmaps
Good financial and people leadership skills
Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
Ability to work and team with a multitude of different people to balance demands
Ability to deal efficiently with escalations and difficult situations/people under pressure, such as restoration of services
Ability to exercise sound judgment and encouraged to make clear decisions on operation support issues, managing customer relationships, delivering value, providing leadership and guidance to direct reports, and partnering with peer team members
Outstanding management, interpersonal, communication and organizational skills

Manager / Associate Director Resume Examples & Samples

Lead finance change projects
Develop practical solutions and methodologies to help transform our clients' Finance functions and automate their processes to reduce costs and to improve efficiency and effectiveness
Assist our clients to integrate applications, restructure their resource requirements and introduce the notion of software robots
Provide advice to clients on core areas of Operational Finance in particular Finance function design, processes, policies, strategy, reporting and systems
Provide process and systems design and end-to-end support for subsequent implementation

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