Manager, Asset Protection Resume Samples

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GW
G Witting
Gene
Witting
8321 Marilyne Drive
Houston
TX
+1 (555) 977 0225
8321 Marilyne Drive
Houston
TX
Phone
p +1 (555) 977 0225
Experience Experience
Boston, MA
Market Manager, Asset Protection
Boston, MA
O'Kon Group
Boston, MA
Market Manager, Asset Protection
  • Ensures effective utilization of resources to achieve business goals
  • Conducts store visits on a regular basis to understand business, engage associates, develop talent, and improve team performance
  • Works collaboratively with the Market Team, Regional Leadership Team, and other key partners to implement plans to address areas of opportunity and leverage areas of strength
  • Owns Profit Improvement results for the Market through the execution of the 5 Play Strategy (Profit Improvement, Safety, Dishonesty, Team, and Innovation)
  • Integrate the Asset protection 5 Play Strategy within Store Operations
  • Adapts own behaviors and communication to gain cooperation in situations where he/she has no direct authority
  • Collaborates effectively with Store Partners to achieve business goals
Detroit, MI
Area Manager, Asset & Profit Protection
Detroit, MI
Jones, Shanahan and O'Connell
Detroit, MI
Area Manager, Asset & Profit Protection
  • Uses a disciplined, systematic approach to develop, document and continuously improve upon processes
  • Works collaboratively with Corporate Investigations, Operations, and Physical Security teams
  • Evaluate internal control systems (including those found after resolution of investigations) and provide recommendations for change
  • Competencies in CCTV, Alarm, Exception Reporting, Case Management tools
  • Support law enforcement investigations as requested
  • Coaches and trains associates, partners with AP and Store Operations to recommend and deliver corrective action(s) as necessary to APP associates per company guidelines
  • Compiles data from various reports, databases, and collective observations. Synthesizes information and develops gap analysis to generate multi-disciplinary training opportunities. Schedules, conducts and assesses the impact of training for Market and Regions
present
Boston, MA
Market Asset & Profit Protection Manager
Boston, MA
Dietrich LLC
present
Boston, MA
Market Asset & Profit Protection Manager
present
  • Recruits, hires, and provides training for the Market's Asset & Profit Protection Field Team
  • Provides timely coaching to Team to ensure developmental growth
  • Protect our Members and Associates by taking an active role in the prevention of safety related incidents
  • Acts as lead for all investigative processes relating to Profit Improvement within the market of responsibility
  • Be the advocate to ensure the Members and our Associates have a safe environment to shop and work in
  • Implements plans and action items to drive engagement of Asset Protection and Store Operations Teams to support achievement of business goals
  • Shares best practices/opportunities with Regional Team and across Market to improve Regional Performance
Education Education
Bachelor’s Degree
Bachelor’s Degree
Rowan University
Bachelor’s Degree
Skills Skills
  • Strong leadership and organizational skills
  • Ability to analyze information, identify root causes and develop/implement approved solutions in stressful situations
  • Knowledge of financial operations and processes; analytical skills to diagnose root cause of deficiencies
  • Effective oral and written communication skills necessary to communicate with all levels of internal and external team members
  • Ability to use strategic thought process to minimize exposure to emerging threats and trends
  • Ability to form strong partnerships across reporting relationships
  • Ability to influence activities and results of those who are not direct reports
  • Microsoft Office computer skills including Word, Excel and Outlook
  • CCTV usage and installation
  • Personally models organization cultural beliefs and leadership capabilities; demonstrates personal credibility and high integrity
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15 Manager, Asset Protection resume templates

1

Manager Asset Protection Systems Resume Examples & Samples

  • Manage daily responsibilities of Asset Protection vendor liaisons and temp employees
  • Supervise team and assist in career development
  • Lead and manage the strategic development, testing, and implementation of multiple shortage reduction strategies simultaneously
  • Manage RFI and RFP process for all CCTV and Alarm Integrators, software providers, merchandise protection providers, and new technologies
  • Act as a Cross-Functional partner for New/Remodel Integrated sites and store liquidations/closings to provide Asset Protection recommendations and feedback to various projects and Project Managers
  • Manage maintenance and repair of all AP related systems including burglar alarm, fire alarm, CCTV, EAS, and merchandise protection equipment
  • Identify and implement cost saving initiatives related to equipment sourcing, refurbish, and re-allocation
  • Toys R Us AP Project Manager for selected Vendors/Integrators during New/Remodel process. Accountable for coordination and execution of timely and accurate installations. Communicate with the Field Leaders, RAPM/RAPD, regarding status, wins/opportunities, and completion
  • Project Manager for asset protection related projects that consist of various Business and IT partners. Lead project meetings for all levels of project groups; i.e., Working, Management, and Executive Committees
  • Review weekly Merchandising Updates, Item Set-up Reports, and Impact Planner Projects in order to proactively identify risks, address them accordingly, and proactively communicate to the field AP team
  • Develop and maintain Vendor working relationships to include CCTV and Alarm Integrators, software providers, merchandise protection providers, and new technologies
  • Develop, maintain, and foster strong working relationships and trust cross-functionally with all members of management within Store Operations, Store Planning, Merchandising, Merchandise Presentation, Property Management, and Finance by providing sound guidance, support, and operational expertise
  • Bachelor's Degree in business related field preferred
  • 3-5 years of relevant business experience
  • Strong interpersonal skills including ability to work in a cross functional environment and communicate with all levels of the organization
  • Strong ability to influence, hold accountable, and provide objective feedback to others on cross-functional projects and initiatives
  • Strong oral/written communication and presentation skills. Can express complex ideas in simple terms
  • Strategic thinking, analytical skills, and independent decision making ability
  • Resourcefulness, flexibility and resiliency
  • Experience managing and enhancing talent development
  • Ability to manage multiple assignments and projects with varying deadlines
  • Self-motivated and works with a sense of urgency
  • Strong ability to quickly and seamlessly adapt to shifting priorities
  • Strong Microsoft Office skills [Word, Excel (pivot tables, vlookup, and regression analysis), Power Point]
  • Working knowledge of MS Project a plus
2

District Manager, Asset Protection Resume Examples & Samples

  • Responsible for the execution of Asset Protection initiatives in assigned store(s)
  • Responsible for the execution of Target Store reduction programs in high shrink location(s)
  • Responsible for the recruiting, hiring, and management of Asset Protection Agents
  • Responsible for the execution of the training program for new agents, as well as, ensuring compliance with shoplifting apprehension policies
  • Participating in store associate training regarding approved Asset Protection initiatives and workshops
  • Participate in weekly conference calls with Asset Protection department as well as store operations district
  • Complete operational audits on a routine basis
  • Proactively monitor controls and conduct surveillance to identify and investigate associate dishonesty
  • Conduct investigations and interviews for inventory shrink, cash loss, and violations of policy
  • Complete special projects as assigned by the Regional Manager of Asset Protection
  • 4-year degree required
  • 4 or more years of experience in the Asset Protection field including supervisory role
  • Ability to evaluate circumstances and make timely decisions based on company apprehension guidelines
  • Ability to work nights, evenings and weekends appropriate to retail business needs
  • Must pass a comprehensive background investigation
  • Must be Wicklander - Zulawski trained in interviewing
3

District Manager, Asset Protection Resume Examples & Samples

  • Responsible for the execution of shortage reduction programs in high shrink location(s)
  • Responsible for the coordinating, recruiting, hiring, and training of Asset Protection agents
  • Participate in management meetings and working closely with them to ensure operational compliance with policies
  • Conduct investigations and interviews for inventory, cash loss, and violations of policy
  • Complete special projects as assigned by the Regional Manager Asset Protection
4

Manager, Asset Protection Resume Examples & Samples

  • Lead, motivate, and retain a team of high performing employees
  • Continuously recruit, select, hire and on-board the best talent
  • Communicate performance goals to employees and provide coaching to behaviors that help achieve those goals
  • Recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees
  • Maintain Health & Safety practices to code including documentation and reporting of injury
  • Drive Asset Protection programs and educate staff on policies, procedures and best practices
  • Oversee banking, sales audit, accounts payable, petty cash and cash float management functions (in certain stores)
  • Perform regular audits on company policies and procedures
  • Provide selling floor presence to observe, identify and apprehend shoplifters
  • Conduct internal investigations as required with confidentiality
  • Support Operations and Sales teams with inventory counts, shortage programs, and unsaleables
  • High School diploma. Post Secondary Education in Law & Security an asset
  • 7-10 years experience in a similar capacity; of which 3-5 years in a supervisory capacity in retail asset protection environment preferred
  • Meet all provincial requirements for licensing of in-house security practitioners
  • Knowledge of legislative requirements including: Criminal Code of Canada, Citizens Powers of Arrest, Collective Agreements, Trespass to Property Act and Health and Safety
  • Knowledge and understanding of asset protection technologies and hardware an asset
  • Training in interview techniques
  • Strong interpersonal skills; proven ability to effectively manage relationships internally and externally including confrontations, coaching and team building
  • Affinity for luxury retail
  • Potential travel required amongst locations depending on area
  • Rotating duties to be on call via cell phone 24 hours per day, 7 days a week
  • Earn Lasting Relationships
5

Senior Manager, Partner & Asset Protection Resume Examples & Samples

  • Experience in asset protection, security, access control, loss prevention, law enforcement 7 years
  • Cross-functional project management experience 7 years
  • Experience with information technology practices to include security hardware and software 7 years
  • Security, loss prevention or law enforcement investigations 7 years
  • Ability to develop strategic plans
  • Ability to design and manage security technology and applications
  • Ability to manage complex programs across a global organization
6

Saks Fifth Avenue Asset Protection District Manager Resume Examples & Samples

  • Organize and direct annual store inventory
  • Recruit, retain and train all Asset Protection Investigators in the store
  • Work with any internal investigators to address internal and external theft
  • Communicate and oversee reward programs, such as the Quest Program
  • Communicate safety awareness and address potential hazards to protect internal and external customers
  • Monitor the order of the sales floor, stockrooms, and fitting rooms, with the assistance of AP Investigators
  • While performing the duties of this job, the employee must be able to physically lift cartons, climb ladders, and handle racks and carts of merchandise. Lifting of up to 25 pounds may be required
7

Manager, Asset Protection Investigations Resume Examples & Samples

  • 2-3 years of retail Asset Protection/Loss Prevention or Criminal Justice experience preferred
  • Corporate investigations experience preferred
  • ECommerce investigations experience preferred
  • Critical interviewing experience preferred
  • Proficiency in the use of Microsoft Applications including Outlook, Excel, PowerPoint and Word
  • Strong critical thinking and problem solving skills
8

District Asset & Profit Protection Manager Resume Examples & Samples

  • Working proficiency in English & Cantonese and Mandarin
  • 2-3 years proven loss prevention experience, preferably within a retail or service sector environment
  • Awareness of challenges within a luxury retail environment
  • Ability to work independently, planning and managing time effectively·
  • Ability to work in highly pressurised environments
  • MS Office skills
  • Previous multi-site retail / loss prevention experience
9

Asset Protection District Manager Resume Examples & Samples

  • Implement proactive company strategies to reduce shrink in the retail stores; ensure Asset Protection activities within the district(s) are consistent with the company's goals and initiatives
  • Conduct internal investigations and interviews targeting associate theft, fraud and procedural errors of drugs, cash, merchandise or other company assets
  • Assist business partners in the planning, development and execution of district(s) business plans and profit/loss results
  • Identify and communicate shrink, risk, compliance, food safety, threats and other business related issues to business partners and work together to develop actions to address issues through active managerial controls
  • Analyze retail exception tools and programs (EBR, POS Synchronization, Inventory Build, etc.) to identify issues, conduct investigations and make a decision on best course of action to resolve identified issues
  • Perform store safety, OSHA, cash variance, lottery, hazmat, Anti-Money Laundering (AML), Food Safety & Sanitation, controlled substance, and other audits as directed by company or Divisional Asset Protection Director
  • Conduct inventory preparation walk-thru and audit inventory process as directed by company and Divisional Asset Protection Director.      
  • Investigate reported cases via case management program including policy violations, theft, fraud, diversions, privacy, HIPAA, violence, etc. as well as other leads
  • Maintain and update all case information within the case management program
  • Perform Shrink Visit Guide audits and develop action plans with the store manager and business partners to ensure that stores are executing company policies and programs
  • Conduct store visits with business partners and where applicable review daily responsibilities of Asset Protection Agents and/or outside agencies
  • Conduct profit enhancement meetings to review shrink results, Product Protection, Replenishment & BackRoom Disciplines, Back door Seal, Quantity Control, G.E.T., Bagcheck program, Guardianship, Vendor Control programs and new initiatives as they relate to company initiatives
  • Oversee use of all Asset Protection tools, technology & programs including Product Protection Devices, CCTV, Quantity Control, EAS, core and alarm passcodes, safe combinations, security passwords, and other security control changes when necessary or as directed by Divisional Asset Protection Director
  • Hire and train of Asset Protection Agent(s) for the district and coordinate the review of outside agencies as applicable. Manage APA and Guard Agencies payroll and related expenses
  • Act as a liaison between the company and various government agencies, i.e testifying in court or other legal proceedings
  • Attend business related seminars, conferences, training classes and workshops, etc
  • Minimum age of 21 years old to travel for business
  • Committed to providing customer service that makes both internal and external customers feel welcome, important, and appreciated
  • Ability to work weekends on a frequent basis
  • Ability to work extended days on a regular basis
  • Proficiency with the Microsoft® Office Suite (Word, Excel, PowerPoint, and Access)
10

Manager Asset Protection Resume Examples & Samples

  • Communication of Asset Protection Controls and Policies
  • Conducts operational and regulatory required assessments,
  • Mitigates internal and external threats to all business initiatives
  • Reviews internal controls, and adherence to policies and procedures that affect store assets
  • Conducts training when and where necessary, monitoring cash variances and ensuring they are resolved,
  • Reduces inventory shrinkage through partnerships with all levels of Operations in the development and execution of Asset Protection initiatives, the follow-up of unresolved installation/repair tickets for security-related equipment, and use of available reports to identify potential issues within stores
  • Investigates and resolves incidents discovered or reported, identifying causes and vulnerabilities during post-incident investigation, and applying lessons learned to mitigate repeat incidents
  • Accurately, thoroughly, and timely reviews all available Exception Reporting Tools to gain maximum value in identifying trends that are negative to Company and/or AP goals
  • Executes Company and AP initiatives, policies, and procedures to mitigate asset losses and maximize Company performance
  • Conduct review meetings with the Regional Operations Director and District Managers to discuss current shrinkage trends and issues
  • Identify shrinkage vulnerabilities before losses occur and develop solutions to reduce these types of losses
  • Keep senior management informed of any issues that may cause a significant internal loss to the company and make recommendations on what would be needed to correct the issue
  • Report on internal deficiency trends that need to be addressed to Operations and AP leadership, and develop solutions that address these deficiencies and trends
  • Ensure that all internal investigations are completed timely and that all of our internal policies and procedures are being followed when it comes to internal investigations
  • Investigates unethical activity and reports results of investigation to management as appropriate
  • Collaborates with Operations and Human Resources to determine appropriate response to unethical activity
  • Reports and analyzes AP investigation results and recommends improvements to processes and procedures to the Senior Manager, Asset Protection and appropriate Operations and Human Resource Management for improved asset control
  • Participates in and/or assists in other projects as assigned by the Senior Manager, Asset Protection
  • Demonstrated knowledge of investigative interviewing and interrogation techniques
  • Demonstrated knowledge of Bureau of Alcohol Tobacco and Firearms rules and regulations concerning firearms
  • Demonstrated knowledge of Office of Consumer Credit Commission rules and regulations
  • Demonstrated knowledge of federal and state Pawn and PDL rules and regulations
  • Demonstrated communication and interpersonal verbal and written skills; time management and organizational skills, and attention to detail and accuracy
  • Demonstrated ability to use PC, including data input into a POS terminal, WORD and EXCEL
  • Compliance with EZCORP driving policy
11

Area Asset & Profit Protection Manager Resume Examples & Samples

  • Using available analytics, travels to stores within and across formats to address outlier performance, conduct training sessions, complete investigations, and other duties in partnership with AP and Operations leadership
  • Maintains current knowledge in the areas of safety, food safety (as applicable), Occupational Safety and Health Administration (OSHA), and environmental programs. Assesses needs, develop plans, involves appropriate partners, and ensures implementation and compliance in the assigned store
  • Uses a disciplined, systematic approach to develop, document and continuously improve upon processes
  • Personally models organization cultural beliefs and leadership capabilities; demonstrates personal credibility and high integrity
  • Coaches and trains associates and delivers corrective action(s) as necessary to direct and indirect reports per company guidelines
  • Train field personnel on proper investigative and interview methodologies
  • Train field personnel on proper policy and procedures in relation to damages, defectives, POS and other systemic functions that contribute to profit drain in retail stores
  • Actively seeks and suggests better ways of getting the job done and learns from both successes and failures
  • Conducts safety and food safety (as applicable) inspections on a regular basis, ensures timely and accurate root cause analysis, ensures reporting of results, and assists in the development and implementation of corrective actions
  • Assist in monthly reviews of Case Management system cases and incidents to identify patterns of thefts/losses or cases to plan blitz activities and perform required follow up
  • Ensures compliance with merchandise protection standards to enhance the customer shopping experience. Suggests new methods and practices to improve merchandise protection devices and strategies
  • Works collaboratively with Corporate Investigations, Operations, and Physical Security teams
  • Experience in retail internal/external investigations, including multi-store investigations
  • Ability to use strategic thought processes to minimize exposure to emerging threats and trends
  • Formal Interview and Interrogation training and competency
  • Competencies in CCTV, Alarm, Exception Reporting, Case Management tools
  • Law enforcement contacts
  • Problem Solving; critical thinking, detail oriented, and resourceful
12

Market Asset & Profit Protection Manager Resume Examples & Samples

  • Non Negotiable(s) / Critical Success Factors
  • Provides leadership to a Team of Asset & Profit Protection Managers
  • Recruits, hires, and provides training for the Market's Asset & Profit Protection Field Team
  • Acts as lead for all investigative processes relating to Profit Improvement within the market of responsibility
  • Conducts analysis to identify key areas of opportunity that need to be addressed to drive Profit Improvement efforts
  • Works collaboratively with the Market Team, Regional Leadership Team, and other key partners to implement plans to address areas of opportunity and leverage areas of strength
  • Shares best practices/opportunities with Regional Team and across Market to improve Regional Performance
  • Demonstrates courageous leadership be identifying and communicating potential ethical issues that must be addressed at the Store, Market, and Regional Level
  • Be the advocate to ensure the Members and our Associates have a safe environment to shop and work in
  • Protect our Members and Associates by taking an active role in the prevention of safety related incidents
  • Integrate the Asset protection 5 Play Strategy within Store Operations
  • Adapts own behaviors and communication to gain cooperation in situations where he/she has no direct authority
  • Takes personal accountability for his/her own work and maintains high standards
  • Collaborates effectively with Store Partners to achieve business goals
  • Acts with integrity in all situations
  • Provides timely coaching to Team to ensure developmental growth
  • Performs supervisory functions, including but not limited to, making employment decisions regarding hiring, promoting, demoting and terminating, conducting performance appraisals and coaching and developing associates
13

Manager, Partner & Asset Protection Resume Examples & Samples

  • Provides consulting, coaching and training support to leaders to ensure a proactive focus on adherence to policy and procedure is maintained throughout the business. Makes recommendations to improve store security and performance. Provides recommendations to deter/prevent internal and external theft, fraud, or other criminal activity and breaches of company policy within legal and company guidelines
  • Analyzes safety and security issues, identify trends, proposes solutions and suggests implementation of preventive or corrective measures
  • Prepare presentations summarizing market activity analysis, findings and recommendations for mitigating safety and security risks and deliver them to leadership on a monthly and quarterly basis
  • Acts as external liaison and networks with law enforcement, civil authorities, legal entities and peer organization security departments. Communicates and updates other team members as appropriate
  • Conducts investigative, behavioral and informational interviews as part of investigations. Interviews are conducted in-person and over the phone
  • Acts as subject matter experts to provide input to and development of training course content
  • Executes local video evidence retrieval as necessary. Performs detection and analysis as necessary
  • Performs assessment of retail compliance with policy, standards and procedures in line with current strategy. Investigates violations of policy, procedure and criminal activity. Identifies and reports areas of potential risk and gaps between actual performance and company policy and procedures
  • Responds to safety and security incidents and leads incident management processes. Attends and testifies to evidence in courts, industrial tribunals and disciplinary hearings
  • Investigative or related management (law enforcement or equivalent civilian experience) (5 years)
  • Progressive experience in law enforcement, investigations, public or private sector security. (5 years)
  • Retail, restaurant, manufacturing or other general management (3 years)
  • Ability to assemble and file reports with police, courts and other government entities
  • Ability to analyze profit and loss statements
14

Zone Asset & Profit Protection Manager Resume Examples & Samples

  • Develops and implements specific strategies/tactics to educate and motivate store teams to achieve improved profitability
  • Builds strong relationships within the community and judicial agencies that reflect the SHC Brand
  • Provides coaching and ultimate decision making on investigative efforts pertaining to theft/fraud/safety/ethical concerns within the assigned area
  • Conducts store visits on a regular basis to understand business, engage associates, develop talent, and improve profitability performance
  • Provides leadership and guidance for safety core processes to ensure that Members and Associates have a safe environment to shop and work(OSHA requirements and General Liability adherence). Reviews trends across multiple stores and partners with Market Teams to avoid costly mitigation
  • Works collaboratively with the Market Team and other key partners to identify key issues, develop solutions, and implement plans to address areas of opportunity and leverage areas of strength
  • Ensures effective utilization of resources to achieve business goals
  • Shares best practices/opportunities with Market Teams to improve overall efficiency and performance
  • Adapts own behaviors and communication to gain cooperation and commitment in situations where he/she has no direct authority
  • Performs supervisory functions, including but not limited to, making employment decisions regarding hiring, promoting, demoting and terminating, conducting performance appraisals, and coaching and developing associates
15

Manager, Asset Protection Resume Examples & Samples

  • 7+ years of experience, 5 years regional or similar leadership experience in a Loss Prevention / Asset Protection Role
  • Proven track record of developing an Asset Protection, Loss Prevention or Security organization in a multi-unit environment
  • Strong experience in exception reporting
  • Proficiency using M.S. Excel, PowerPoint
  • SAP is desired
  • Proficient understanding of Inventory Management in Diversified Industry Platform
16

Area Manager, Asset & Profit Protection Resume Examples & Samples

  • Associates degree or equivalent Loss Prevention experience
  • Minimum Experience level required: 3+ years previous experience in an Audit, Security or Loss Prevention role
  • Experience selecting, assessing, and coaching associates, preferably in a retail environment
  • Knowledge of financial operations and processes; analytical skills to diagnose root cause of deficiencies
  • Ability to form strong partnerships across reporting relationships
  • Ability to influence activities and results of those who are not direct reports
  • CCTV usage and installation
17

Area Manager, Asset & Profit Protection Resume Examples & Samples

  • Conducts assessments and generates reporting and actions plans for AP and operational performance that impacts shortage control, and actively works with the store team in the development and implementation of action plans to improve performance
  • Detect and resolve organized retail crime and other major investigations
  • Conduct internal and external "blitz type" investigations as directed
  • Support law enforcement investigations as requested
  • Evaluate internal control systems (including those found after resolution of investigations) and provide recommendations for change
  • Strong leadership and organizational skills Ability to analyze information, identify root causes, and develop and implement approved solutions in stressful situations
  • Effective oral and written communication skills to communicate with all levels of internal and external team members
  • Knowledge of POS and other Retail Systems
  • Interpersonal effectiveness; conflict management, courageous leadership, and partnership
  • Communication champion
  • Personal impact; resiliency, flexibility, and change management
18

Area Asset & Profit Protection Manager Resume Examples & Samples

  • Ability to analyze information, identify root causes and develop/implement approved solutions in stressful situations
  • Effective oral and written communication skills necessary to communicate with all levels of internal and external team members
  • Ability to use strategic thought process to minimize exposure to emerging threats and trends
  • Microsoft Office computer skills including Word, Excel and Outlook
19

Area Manager, Asset & Profit Protection Resume Examples & Samples

  • Using available analytics, makes independent decisions to target efforts and travels to stores within and across formats. Addresses outlier performance, conduct training sessions, completes investigations, and other duties in partnership with AP and Operations leadership
  • Conducts assessments, generates reporting, and actions plans for AP and operational performance that impacts shortage control profitability and mitigate risk. Actively works with the store team, providing direction to management on the development and implementation of action plans to improve performance
  • Compiles data from various reports, databases, and collective observations. Synthesizes information and develops gap analysis to generate multi-disciplinary training opportunities. Schedules, conducts and assesses the impact of training for Market and Regions
  • Uses a disciplined, systematic approach to develop, document, and continuously improve upon processes. Makes recommendations to leadership on new processes to ensure store and market profitability
  • Coaches and trains associates, partners with AP and Store Operations to recommend and deliver corrective action(s) as necessary to APP associates per company guidelines
  • Uses available data from multiple sources and processes that information to detect and resolve organized retail crime and other major criminal investigations
  • Owns investigative process for those uncovered within area of influence by referring cases to law enforcement and through the criminal justice system
  • Train field AP personnel on proper investigative and interview methodologies
  • Works with Zone, Market, and Corporate resources to utilize leading and lagging analytics to determine locations with underperforming metrics that need to be addressed and/or where training or additional support is recommended
  • Develops schedules, coordinates with peers and Corporate remote monitoring, analytics, and investigations teams to assess and address resources to area of highest exposure to SHC. Ensures execution of plan, independently develops action reviews and recommendations for long term mitigation of issues identified
  • Performs other duties as necessary based on Unit, Zone, Market or Region results and needs
  • Ability to analyze information, identify root causes, and develop and implement approved solutions in stressful situations
20

Portfolio Manager, Partner & Asset Protection Resume Examples & Samples

  • Oversees and directs activities of portfolio management as they relate to cost, timeline, schedule, and timing of benefits to be realized, and interdependencies with other projects in the portfolio
  • Leads project work to develop and implement new programs and process improvements
  • Manages projects in accordance with Starbucks established program management
  • Methodologies. Ensures that multiple projects meet specified timelines and deliver expected results
  • Manages and monitors project or program schedules, progress and costs to ensure that expected results are delivered on time and within budget. Maintains, adjusts and updates project plans as needed. Consolidates, communicates and ensures resolution of all issues. May develop and collect performance metrics
  • Represents business unit, department or functional area on cross-functional project teams. Provides functional expertise to assess potential financial and operational impact
  • Manages portfolio P&AP projects, maintains project flows supporting the portfolio management function
  • Ensures stakeholder engagement and management is consistently executed across the portfolio
  • Tracks and reports project metrics for all projects throughout business unit and maintains centralized accountability for management of project portfolio; works with senior management to provide strategic and tactical advice on program/project planning and execution
  • Knowledge of Microsoft SharePoint 2010
  • Ability to work well with technical and business teams
  • Ability to work independently and formulate plans that meet desired objectives
  • Demonstrated commitment to customer service
  • Experienced in the identification, assessment and management of project risks with an ability to manage the risk not just the list
  • Ability to work with diverse workforce and with all levels of management (ethnicity, language and education levels)
21

Market Manager, Asset Protection Resume Examples & Samples

  • Owns Profit Improvement results for the Market through the execution of the 5 Play Strategy (Profit Improvement, Safety, Dishonesty, Team, and Innovation)
  • Implements plans and action items to drive engagement of Asset Protection and Store Operations Teams to support achievement of business goals
  • Conducts store visits on a regular basis to understand business, engage associates, develop talent, and improve team performance
  • Provide a Wow Member Experience for external and internal members
  • Meets Asset Protection Goals and Objectives
  • Personally models cultural beliefs; has personal credibility and high integrity
22

Zone Manager, Asset Protection Resume Examples & Samples

  • Performs analysis and assessments of Asset & Profit Protection function and operational performance that impacts overall profitability. Provides insight, solutions, and leadership in implementing corrective steps to drive improved performance
  • Recruits, hires, trains, and develops Asset & Profit Protection Managers and associates
  • Demonstrates courageous leadership by identifying and communicating potential ethical issues that must be addressed at the Store, Market, or Regional Level
  • Provides a WOW Member Experience for external and internal members
  • Considers cost, benefits, risks, implications, and impact when making and implementing Asset & Profit Protection strategies and tactics