Junior Support Analyst Resume Samples

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V Harvey

Vincent

Harvey

5829 Nichole Station

Dallas

+1 (555) 894 8713

5829 Nichole Station

Dallas

Phone

p +1 (555) 894 8713

Experience Experience

Philadelphia, PA

Junior Support Analyst

Philadelphia, PA

Wunsch, Waelchi and Osinski

Philadelphia, PA

Junior Support Analyst

Provide helpdesk support and resolve problems to the end user’s satisfaction
Monitor and respond quickly and effectively to requests received through the IT helpdesk
Monitor the helpdesk for tickets assigned to the queue and process first-in first-out based on priority
Modify configurations, utilities, software default settings, etc. for the local workstations
Utilize and maintain the helpdesk tracking software
Document internal procedures
Install, test and configure new workstations, peripheral equipment and software

Dallas, TX

RTB Junior Support Analyst

Dallas, TX

Mitchell, Rempel and Marvin

Dallas, TX

RTB Junior Support Analyst

Basic knowledge of ITIL framework - Incident Management, Change Management and problem management
Create and improve system documentation (Run books, FAQs)
Execute changes as per change management process
Provide 24/7 support and coverage to ensure there is no impact to business and users
Working knowledge of exchange traded derivatives and cleared OTC derivatives business processes
Communication and Reporting: Provide regular updates to key stakeholders and all levels. Participate in publishing Weekly, Monthly, Quarterly and Yearly Reports
Coordinate and perform deployment, installation, configuration, troubleshooting, maintenance and support for production and non-production environments

present

Houston, TX

Junior Technical Support Analyst

Houston, TX

Lueilwitz, Cremin and Zieme

present

Houston, TX

Junior Technical Support Analyst

present

Performs continuous monitoring of systems' health (incl. Enabling apps)
Triggers/performs corrective actions in case of any deviation from normal systems' state is identified (incl. Enabling apps)
Is responsible for resolving production issues raised by users that could not be resolved in the 1st level of support ((i.e., functional support team, enabling services team), from identifying root cause to solution implementation
Contributes to preventative activities by researching pro-active section on oracle support portal and suggest diagnostics scripts installation, recommended patch collections analysis, etc
Performs maintenance, administration and configuration of the enabling applications in scope for the team
Provides on-call production support during off work hours according to rotations defined
Provides support in projects' transition to production

Education Education

Bachelor’s Degree in Computer Science

Georgia Southern University

Bachelor’s Degree in Computer Science

Skills Skills

Checkpoint Firewall, Cisco VPN
TCP/IP data networking, ISDN
SQL2000/2005
Web Technologies – HTML/JAVA
Tomcat Application Servers
Apache HTTP Servers
Knowledge of Finance/banking Systems
Knowledge of Payment Card Industry Standards
Commercial systems knowledge including configuration and administration
Analysis and process design

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12 Junior Support Analyst resume templates

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Junior Support Analyst Resume Examples & Samples

The person filling this role will be an integral part of a Client Service IT Team for Prime Services
Facilitate the technical requirements of the Client On-boarding group. The onboarding team handles sales meetings, Requests For Proposals (RFPs), new client introduction, connectivity, trade file testing, and client reporting requirements
Being a point person for internal/external clients, managing, documenting, diagnosing, and escalating issues as required are all critical parts of the role. Issue capture phone/email/client visits
Use all PS systems and several firm infrastructure components to assist in client setup
Interact with any groups within the firm who have to provide data requested by the client
Ad hoc querying/reporting tasks for the front office/clients
PrimeView demos/training to clients both at CS and at client sites

Junior Support Analyst Resume Examples & Samples

Provide helpdesk support and resolve problems to the end user’s satisfaction
Monitor and respond quickly and effectively to requests received through the IT helpdesk
Monitor the helpdesk for tickets assigned to the queue and process first-in first-out based on priority
Modify configurations, utilities, software default settings, etc. for the local workstations
Utilize and maintain the helpdesk tracking software
Install, test and configure new workstations, peripheral equipment and software
Maintain inventory of all equipment, software and software licenses
Manage PC setup and deployment for new employees using standard hardware, images and software
Assign users and computers to proper groups in Active Directory
Perform timely workstation hardware and software upgrades as required
4 years’ experience in an Information Technology environment
Proficient in Windows 7, disk based imaging/cloning, Dell hardware, Microsoft Active Directory and some basic networking
Working knowledge of application architecture
Strong technical aptitude of Microsoft Office Suite
Strong working knowledge of Microsoft Active Directory and Group Policies
Practical understanding of database concepts (Microsoft SQL and Access)
Thorough understanding of hardware and software configurations
Familiarity with local and wide-area networking concepts
Solid knowledge of various computer and networking components
Exceptional analytical and problem-solving skills
Ability to work collaboratively in a team environment, unsupervised and to multitask and prioritize work
Bachelor’s Degree in Information Systems, Business, Communications or related field
Additional accounting application experience is an advantage (Peachtree, QuickBooks, etc.)
Microsoft Technology Associate (MTA) certificate or a similar certification is preferred
Spoken/written German language skills are not required but are a plus

Internship Junior Oracle Support Analyst Months Resume Examples & Samples

Ticketing system responsibilities: creates, assigns and updates tickets, develops dashboards and views
Helps develop reporting tools that help identify support process bottlenecks
Makes sure the Oracle HR module up to date, sets up employees and assignments based on the business needs
Develops and maintains process flows, test scripts and training documentation related to all Oracle modules
Builds up and maintains the Oracle Support SharePoint by creating a knowledge-base for end users where all relevant documentation is stored: configuration sheets, process flows, test scripts, trainings, etc
Conducts preliminary research on support tickets
Any other requests related to day to day activity

RTB Junior Support Analyst Resume Examples & Samples

Coordinate and perform deployment, installation, configuration, troubleshooting, maintenance and support for production and non-production environments
Takes responsibility for end-to-end solution of incidents, and problems. Provides quick response to limit downtime and resolve the issues within committed SLA
Provide 24/7 support and coverage to ensure there is no impact to business and users
Participate in on-call rotation for application support of production related issues
Execute changes as per change management process
Create and improve system documentation (Run books, FAQs)
Ability to work independently and make objective decisions independently
Excellent troubleshooting and problem solving skills
Ability to work in a matrix managed organization
Experience in handling users/Helpdesk
Unix, SQL or Oracle
1-2 years’ experience (Banking industry preferred) in IT industry

Vie-junior Business Analyst & Buyer Support Resume Examples & Samples

Gather and analyze internal data and external market information to support fact based decision making, make conclusions and act as an advisor to the buyers
Collect and structure data from different purchasing systems and databases
Prepare and submit supplier RFI/RFQs
Collect and analyze RFI reponses & quotations and other relevant date in order to prepare business cases
Build and propose scenario to support supplier selection
Prepare presentation material for various internal meetings and decision bodies
Experience from assignments requiring advanced analytic capabilities including data cleansing
Advanced MS Excel skills & Power point
Systematic, structured, quick perception
University degree in Business Administration and/or Engineering
Team player with experience of working in international/multicultural projects
Holistic view, flexible, open, networking
Communication and team spirit
Autonomous and proactive
English speaking

Junior Technical Support Analyst Resume Examples & Samples

Performs continuous monitoring of systems' health (incl. Enabling apps)
Triggers/performs corrective actions in case of any deviation from normal systems' state is identified (incl. Enabling apps)
Is responsible for resolving production issues raised by users that could not be resolved in the 1st level of support ((i.e., functional support team, enabling services team), from identifying root cause to solution implementation
Contributes to preventative activities by researching pro-active section on oracle support portal and suggest diagnostics scripts installation, recommended patch collections analysis, etc
Performs maintenance, administration and configuration of the enabling applications in scope for the team
Provides on-call production support during off work hours according to rotations defined
Provides support to the projects, CoE running, when needed
Provides support in projects' transition to production
Adhere to GSFIT policies and standards, follow defined processes
Monitor incoming incidents queue and distribute newly created among the team members

Junior MAC Support Analyst Resume Examples & Samples

Strong understanding of macOS architecture
MacOS system administration and applications, including OS configuration, troubleshooting
MacOS Server administration
Apple Certified Macintosh Technician (ACMT) preferred
Supporting macOS in a Windows infrastructure
Basic Windows 7, 10 troubleshooting and administration
Windows Server, Active Directory, Exchange basic administration and troubleshooting
Basic Terminal Bash command knowledge / Scripting Jamf Casper(Pro) Suite
Windows Server, Active Directory, Exchange basic administration and troubleshooting skills
Experience Troubleshooting MS Office, Adobe CC, FileMaker, UTC,
Experience working with Apple Remote Desktop, MS Remote Desktop, Parallels, RSA, AirWatch
Familiar with ServiceNow ticketing system
Proven track record in providing excellent customer service
Ability to handle difficult and complex issues
Highly organized and able to multi-task
Able to prioritize and work independently
Bachelor’s Degree in technology related major is preferred or equivalent work experience
Experience with enterprise hardware, software applications, systems and network connectivity in a large multi-site enterprise environment a plus
Apple Store Genius Bar experience a plus

Licensing Support Analyst Junior Level Resume Examples & Samples

Accepts technical direction from appropriate Government program officer personnel and translates that direction into specific work tasks for his/her team
Responsible for team management and administration
Ensures fulfillment of all contract terms and conditions
3 years - Must have at least 2 years specialized experience Education: BA/BS Degree or equivalent years of experience. Exp subsitution rules - Bachelor’s -Associate’s + 2 years or 4 years Related Experience Substitution

Junior Support Analyst Resume Examples & Samples

Good organisational and administration skills
SAGE case logging
Excel reporting
TCP/IP data networking, ISDN
SQL2000/2005
Web Technologies – HTML/JAVA
Apache HTTP Servers
Knowledge of Payment Card Industry Standards

Web Applications Production Support Junior Analyst Resume Examples & Samples

Maintain customer service level agreements by acknowledging and closing incident tickets that come through the queue
Communicate effectively with Customer end users and Development team members
Contribute to business continuity strategies and disaster recovery exercises

Junior Support Analyst Resume Examples & Samples

Commercial process analysis
Deliver and project manage end to end system solutions
Managing stakeholder expectations to deliver satisfactory solutions and excellent customer service
Documenting all new commercial processes and maintain existing documentation
Organising training for new processes and re-training existing processes
Using existing tools to monitor behaviours within the Business, and pro-actively identifying key areas of improvement and best practice
Seek opportunities for personal development
Analysis and process design
CRM, Transaction Systems, Gmail and Microsoft Applications

Junior Technical Support Analyst Resume Examples & Samples

Maintain direct contact with users through the lifecycle of an incident or request
Provide diagnostics of a technical fault and suggested first-time-fix
Windows 7 PC support via phone, email and remote assistance tools
Mobility device support: iPhones and iPads
Support of Citrix based applications
Support of video conferencing technologies
Experience with a ticketing tool such as Remedy or ServiceNow
Familiarity with MacOS
Polished, mature, confident phone support skills
Commitment to delivering to the client within the boundaries of policies and procedures as they exist in a highly regulated industry such as Financial Services
Empathetic appreciation for different cultures and diverse points of view in the work place
University degree in computer science or engineering, or equivalent work experience

Junior Support Analyst Resume Examples & Samples

1 year of experience in systems support
Diploma in IT or equivalent
Ability to work overtime and / or irregular hours to provide support to clients both locally and internationally

Icg-ibd-misg-information Support Junior Analyst Resume Examples & Samples

Candidate should be a graduate either in B.com or BMS or BFM or BAF or BBI
Ability to work in shifts in a fast paced 24x7 operations
Basic Financial Knowledge

Information Support Junior Analyst Resume Examples & Samples

Must be able to work well under pressure with high level of accuracy and to prioritize workload in order to deliver results to tight deadlines
Knowledge of basic information retrieval systems like Factiva and Thomson products is preferred
Understanding of different types of business information: i.e. public and private company filing requirements/data, News, M&A and Capital Issues, Fundamentals, Broker Research and Earnings Estimates, Ownership data, etc. is preferred

Junior Technical Support Analyst Resume Examples & Samples

Assume ownership of the Hardware Life cycle for the European business
Build and maintain excellent working relationships with Customers, IT staff and vendors
Assume ownership of the European IT Stock, ensuring that levels are correct for the current and expected work load
Identify improvement process opportunities and assist in the development and design of new customer support processes and documentation, including creation of documentation for internal and external processes, FAQ’s, usage guides and help sheets for end users
Ensure all calls are updated, & closed in a timely manner. All tickets are Communicated and Escalated as needed. Hardware is assigned correctly in line with company policies
Provide timely, quality input for any potential ad hoc project work as directed by your line manager
Ensure all end user corporate data is backed up in line with company policies
Ensure all new users are given knowledge transfer of basic company IT systems and procedures
Experience in support of Desktops, Laptops (and printers) in a Network environment
Working knowledge of Windows Client and MS Office Applications
Working knowledge and experience of using and configuring Android and iOS phones/mobile devices
Working knowledge of Lenovo & HP Hardware
Working knowledge of McAfee suite including encryption
Working knowledge of MaaS360 mobile application
Experience deploying OS software via Microsoft Deployment Toolkit (MDT)
Experience on Active Directory
Experience using a ticket based system. ITIL

Junior Support Analyst Resume Examples & Samples

Installation and Configuration of SQL Server 2008/2012/2014 across prod/Dev/UAT environments. Implementation of Best practices/hardening as per Microsoft’s and organization’s standards
Design database Backup and Restoration Strategy. Configure SQL server maintenance plan, SQl Agent job, 3rd party schedulers etc
Implement processes /scripts to monitor Disk/DB size, health checks from SQL end
Perform Security level activities including creating logins/users, assigning roles-permissions etc
Perform database and application performance/tuning including exposure on query level tuning and System level tuning. Usage of SQL Profiler, Performance Monitor and DBCC and DMV Commands for RCA
Configure and maintain DR/COB solutions like Logshipping/Mirroring/AlwaysOn
Exposure to replication : Snapshot/Transactional/Merge
Experience in installation and maintenance of SQL Server Clusters and Always On Clusters
Migration/Upgradation of SQL Server from older versions to higher ones
Patching/Service pack Upgrades/VTMs/Hotfixes, periodic updates etc
Min 4 years of experience administering medium- to large-scale mission-critical enterprise SQL Server databases
Power Shell Scripting knowledge is desirable
Good understanding of SQL Server database architecture concepts
Excellent customer service and operations/support temperament is key for this role
Good team player and ability to work on own initiatives with minimal direction
Good analytical, problem solving and documentation skills
Ability to adapt to changing business needs (flexible) and learning new skills quickly
Good written and verbal communication skills, together with the ability to communicate with management and other business and technical groups

Junior Technical Support Analyst Resume Examples & Samples

Work closely with Fidessa employees and clients in order to provide an effective and high quality technical support service
Develop personal skill set in the financial trading world, with a dual emphasis on both the technology and the business of trading
Learn the business and compliance regulations which shape the financial industry
Investigate performance issues relating to millisecond latency
Develop knowledge of futures and options trading, including order and business flows, market data, etc
Master industry-wide protocols used to communicate with exchanges around the globe
Communicate highly technical concepts to both technical and non-technical audiences
Bachelor's degree in Computer Science, Computer Engineering or related relevant field
Familiarity with UNIX, C++, JAVA
Strong communication skills - written and verbal
Candidates must have excellent interpersonal skills, be flexible, enthusiastic, and have a good aptitude for software applications
Applicants should possess an ability to understand code and localize specific points of failure in code
Candidate must be comfortable in a fast-paced, team-based environment with a high degree of individual autonomy
Be comfortable in a fast-paced, team-based environment
The ability to work on a flexible work schedule

Junior Project Analyst & Site Support Resume Examples & Samples

Highly organised and efficient person
Analytical skills essential, high degree of proficiency in MS Excel required and an ability to interpret and report data
Very comfortable with Excel, PowerPoint and Word
Financially focused
Must be self-motivated, pro-active and independent

Junior Support Analyst Resume Examples & Samples

Responsibilities & Duties
Work with the leads in Support teams, Maintenance and the Support Service Manager to ensure defined, consistent, repeatable processes with quality outcomes - focus on doing it right first time
Analytical (BA) & Technical ownership (TA) within Support on a defined set of FIS/FIS Products
Focus on and drive continuous improvement to the Support solution, organisation structure, employee roles and responsibilities, work, standards and practices. This also extends to considering the overall support solution
Monitor and control of Support deliverables to ensure quality standards are established, maintained and improved
Drive, and a ‘hands on’ attitude
Familiar with software development stages of the software development lifecycle
Preferably a good knowledge of database concepts and middleware solutions (Oracle WebLogic/ IBM BPM)
Interest in transaction protocols used by OPF example SEPA, SWIFT, TCP/IP…
Fast learner and able to become proficient in new technical or functional subject matter quickly
Able to understand and deliver effective solutions that meet both customer and FIS technical and business drivers
Good analytical and problem solving skills and the ability to think out of the box
Pro-active, disciplined, constructive, calm, pragmatic and highly professional
Background

Junior Technical Support Analyst Resume Examples & Samples

Experience with Windows 7, Office 2010, and Office 365
1-3 years experience within a distribution or logistics environment
Experience with trouble shooting printers and other hardware (refresh)
Experience with supporting internal users from environment with more than 400 users

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