Project Support Analyst Resume Samples

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C Eichmann

Clara

Eichmann

3054 Lisette Trafficway

Detroit

+1 (555) 795 8698

3054 Lisette Trafficway

Detroit

Phone

p +1 (555) 795 8698

Experience Experience

San Francisco, CA

Project Support Analyst

San Francisco, CA

Satterfield-Streich

San Francisco, CA

Project Support Analyst

Providing administrative support to the management team within the Technology Business Management organization as well as general assistance to team members
Establishes and maintains interpersonal relationships - Develops and maintains constructive and cooperative working relationships with others
Working with other departments, including Project Management, Study Operations, Quality Control and Quality Assurance to standardize and improve processes
Collaborate with the account team, business development and resource management teams as necessary to achieve team goals
Gain in-depth knowledge about the services the engagement provides, and utilize that knowledge to recommend ways to improve the service offered
Some college coursework in IT/project management/Computer Science
Assist the Project Manager to act as a single point of contact across Neopost USA IT and business teams as it relates to projects

New York, NY

Technical Project Support Analyst

New York, NY

Hodkiewicz, Moen and Wisoky

New York, NY

Technical Project Support Analyst

Resolve, or provide workaround, for intermediate technology issues
Provide communication and escalation to IT Management on issues impacting our business and customers
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
Resolve escalated support calls and customer issues not resolved at the tier 1 technical level
Document root-cause in incident tickets
Document new incident-related resolutions or workarounds
Follow-up with other IT support staff involved in resolution of incidents

present

Houston, TX

Operations Project Support Analyst

Houston, TX

Hills Group

present

Houston, TX

Operations Project Support Analyst

present

Assist with troubleshooting and support any staff working from home via Citrix
Continuously consider process improvements and implements best practices
Serve as a backup to the Manager of Operations Projects by attending any high level outage meeting with the Executive leadership from AmTrust and NGIC
Demonstrate managerial courage when communicating with senior leadership
Assist with troubleshooting any issues with the I3 Interaction Desktop Client and/or ICBM
Handle administrative work - time cards, reports, spreadsheets, etc
Research and resolve escalated requests and or complaints from internal staff such as representatives, Supervisors, Territory Sales Mangers, and/or Executive leadership

Education Education

Bachelor’s Degree in Computer Science

Northwestern University

Bachelor’s Degree in Computer Science

Skills Skills

Strong organization skills, ability to multi-task, strong communication skills, and the ability to show initiative and work aggressively to meet deadlines
Good judgment, strong common sense, and excellent attention to detail
Strong data analytics and excel skills (e.g. - pivot tables)
Ability to organize and coordinate activities requiring analysis with accuracy and attention to detail
Ability to project and maintain a professional and positive attitude
Good attention to detail
Proficient in Microsoft Excel including macros, formulas and reporting e.g. pivot tables
Knowledge in quality standards such as CMMI / ISO
Ability to successfully manage and coordinate simultaneous projects with multiple-level tasks and functions independently, while exercising good judgment
Highly proficient in Microsoft Office (Word, Outlook, Excel & PowerPoint) and technologically savvy

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Project Support Analyst Resume Examples & Samples

Assist project/program manager in project management activities as required
Applies project management methodology, tools, techniques and terminology - Is able to demonstrate a theoretical understanding and can identify the application of each in driving successful project execution
Documents changes to project scope, schedule, quality and cost – Documents changes to the project scope, schedule, quality and costs to keep the project plan accurate, updated, reflective of authorized project changes as defined in the change management plan
Documents project risks, assumptions, issues and decisions - Documents project risks, assumptions, issues and decisions, and as applicable, under the direction of a project manager
Establishes project deliverables - Records detailed customer requirements, constraints, and assumptions with stakeholders in order to establish the project deliverables, using requirement-gathering techniques (e.g., planning sessions, brainstorming, focus groups) and the project charter under supervision of a more senior project manager
Executes project plan - Executes the tasks as defined in the project plan in order to achieve the project goals under supervision of a more senior project manager
Writes clearly - Communicates information and ideas in writing so others will understand
Possesses good listening skills - Listens intently to what other people are saying, taking time to understand the points being made, asking questions when appropriate, and allowing others to speak without interrupting them
Facilitates meetings - Uses appropriate interpersonal styles and methods to guide participants toward a meeting's objectives; modifies behavior according to tasks and individuals present
Speaks clearly - Communicates information and ideas in speaking so others will understand
Demonstrates high ethics and values - Inspires loyalty and trust, handles oneself ethically following core values and beliefs
Embraces diversity - Treats people with respect
1 to 2 years’ experience on small projects
Knowledge in IT Project Management preferably in Software Development / Infrastructure Implementation
Knowledge in quality standards such as CMMI / ISO
Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing
Strong MS Excel, MS Word, MS Powerpoint and MS Project skills

Project Support Analyst Resume Examples & Samples

Providing administrative support to the management team within the Technology Business Management organization as well as general assistance to team members
Coordinating and maintaining calendars, including scheduling meetings, video conferences, conference calls, group events and booking resources
Supporting broader coordination efforts within Technology organization related to all-staff meetings, manager meetings, and other Technology-specific town hall meetings. Includes logistical support, A/V setup, and other prep items
Event planning projects include, but not limited to arranging transportation, sourcing event production components, conference/meeting room set-up, ordering catering, and making logistical arrangements
Assisting with developing and updating PowerPoint presentations, Excel spreadsheets, organizational charts and documents in support of team activities
Administrative support duties, including but not limited to preparing and editing correspondence, making copies, preparing binders, directing inquiries to the proper party, and maintaining and ordering office supplies
Processing expense reports
Making travel arrangements (airline and hotel reservations) for Technology Business Management leadership team
On-boarding new employees and contractors
Coordinating special projects, events & ad-hoc initiatives as needed
Providing backup assistance to other administrative support team members as needed
Strong organization skills, ability to multi-task, strong communication skills, and the ability to show initiative and work aggressively to meet deadlines
Highly proficient in Microsoft Office (Word, Outlook, Excel & PowerPoint) and technologically savvy
Significant experience interacting with internal and external executives
Establish and maintain effective and cooperative professional business relationships with all levels of management, employees and outside companies
Ability to work independently with little and/or no supervision
Proactive and solution-oriented, looking for ways to add value and assist the team
A business mind and one who sees the big picture
A positive, upbeat personality
An understanding of how to leverage a busy executive's time and willingness to do what it takes to contribute to their success and the success of the company
A high level of discretion and confidentiality for both business and personal affairs
A Bachelor’s Degree (or equivalent) and 3-5+ years of administrative experience required, preferably in Payments and/or Technology industry
Experience in meeting planning, facilitation
Experience in event planning and coordination
Formal training or exposure to Project Management processes
Experience with SharePoint and Survey Monkey, nice to haves
Certified Associate Project Management (CAPM) Certification or Project Management Professional (PMP), a plus

Project Support Analyst Resume Examples & Samples

Minimum 3 years of experience in project administration, program administration and/or a PMO
3 years in an IT environment
Knowledge in Project / Program finance management

Project Support Analyst Resume Examples & Samples

Coordinate and manage multi-location engagements
Proactively contribute to engagement/account team meetings with strategic client and industry insights
Act as the knowledge manager for the engagement team, managing internal databases and/or portals designed to facilitate global team communications and coordination of go-to-market strategy
Manage stakeholder expectations, project plans and communications, and provide status updates as needed to continuously move forward in the service delivery process
Complete ownership of engagement economics (e.g., hours/budgets/estimates to complete, fees, billings, Work in Process spreadsheets), proactively collaborating with relevant team members (e.g. Financial Management Associate) to resolve any issues that may arise
Develop strong working relationships with external client personnel, anticipating client needs and communicating with EY account team leadership
Act as a central point of contact for the assigned engagement(s)
Gain in-depth knowledge about the services the engagement provides, and utilize that knowledge to recommend ways to improve the service offered
Collaborate with the account team, business development and resource management teams as necessary to achieve team goals
Coordinate risk management processes, such as engagement letters, client continuance, independence, family tree, pre-approval and other regulatory requirements
Monitor and track engagement processes such as Securities & Exchange Commission (SEC) filings and instructions on time
Gain a strong knowledge of the service line and the engagement, and EY's structure, key personnel and firm policies/procedures
Strong data analytics and excel skills (e.g. - pivot tables)
Strong organizational, analytical, mathematical, project management and customer service skills
Excellent listening, influencing, interpersonal and presentation skills
Ability to address all relevant information/data and develop practical approaches to solving problems
Possess creative and curious approach to tackle complex challenges, leveraging internal tools and resources to achieve favorable results
Results-oriented approach to drive improvements in engagement economics (financial systems, relationship management tools, revenue pipeline, sales cycle reports, risk assessments)
Proven ability to work independently with minimum supervision, and collaboratively with virtual teams
Ability to effectively manage concurrent projects, and prioritize multiple tasks including multi-location coordination
Competent at meeting tight deadlines, performing high-quality work and diligent follow up
Adept at summarizing and concluding activities, applying appropriate documentation standards and lessons learned
Adept at protecting confidential and proprietary information
Proficient in standard and service line-specific software applications and databases
A minimum of 4 years professional work experience
Financial analytics, business development and project management experience
Prior direct client service a plus

Project Support Analyst Resume Examples & Samples

Participate in engagement/account team meetings, review items discussed, and act/plan accordingly
Act as the knowledge manager for the engagement team, and manage databases and/or websites
Manage stakeholder expectations, project plans and communications, and provide updates as needed
Proactively identify project risks, and opportunities for improving processes
May help coordinate multi-location engagements, using effective communications
Develop strong working relationships with external client personnel, and anticipate client needs
Capture and share knowledge with key stakeholders, using agreed channels
Collaborate with the account team and resource management, to schedule staff and resolve issues
Help monitor various engagement related processes, such as engagement planning
Help the engagement team with engagement economics matters (e.g., hours/budgets/estimates to complete, fees, billings, Work in Process spreadsheets). Work with the Financial Management Associate on these issues
Submit press releases, Securities & Exchange Commission (SEC) filings and instructions on time
Gain a strong knowledge of the service line and the engagement, and of EY's structure, key personnel and firm policies/procedures
A minimum of 5 years in a related field requiring strong analytical skills
Strong organizational, analytical, mathematical, project management and customer service skills and good attention to detail
English language skills - excellent written and communication
Ability to address all relevant information/data and develop practical approaches
Adept at resolving complex problems
Understanding of independence rules, with an ability to and use firm tools, such as Global Tool for Acceptance & Continuance (GTAC), Business Relationships Evaluation & Tracking (BRET), Global Independence system (GIS), and Global Financial Industry Services (GFIS)
Confident at working effectively within an account team and with client personnel, and in a virtual or distributed team environment
Ability to effectively manage concurrent projects, and prioritize multiple tasks, including multi-location coordination
Adept at summarizing and concluding activities, applying appropriate documentation standards
Proficient in standard and service line-specific software applications and databases such as Microsoft Excel (advanced functions of excel required), Project, and Global Accounting & Auditing Information Tool (GAAIT)

Project Support Analyst Resume Examples & Samples

A bachelor's degree in a related discipline, or equivalent work experience
Approximately 5-7 years of related work experience
Effective interpersonal and communication skills and the ability to interface with personnel at all levels, both orally and in writing
Ability to improve standardized best practices and service deliveries to accomplish firm, group, customer and/or individual goals
Ability to meet new challenges with an open mind and an optimistic response and take initiative by anticipating customer needs and completing assignments without request or discretion; an understanding and demonstration of firm values
Ability to quickly gain in-depth knowledge of the firm's structure, key personnel and organizational policies and procedures, in addition to a functional knowledge of a professional services environment
Ability to successfully manage and coordinate simultaneous projects with multiple-level tasks and functions independently, while exercising good judgment
Proficiency in the use of standardized software and hardware applications, including MS Word, Excel, and Lotus Notes

Graduate IT Project Support Analyst Resume Examples & Samples

Achieved (or is expected to achieve) degree in IT/Computer Science or equivalent
Communicative English (B2/C1)
Ability to communicate clearly and concisely in both oral and written forms
Ability to work full time (40 hours per week, standard office time)
Interest in PMO, project management
Confidently handle multiple priorities to drive solutions

Project Support Analyst Resume Examples & Samples

Work with our offshore support team to resolve customer concerns and evolve our current support processes
Develop expert knowledge on the features and business applications of our products
Proactively review user trends to make recommendations for improvement of current processes, policies and tools
Identify and analyze sources of risk within our platform
Represent users internally by collaborating with engineering, advertising, and business development teams at TrialPay
Excellent written and verbal communication skills paired with unwavering attention to detail
Selfmotivated and quick to learn new skills and operational processes
Ability to thrive in a crossfunctional setting and communicate effectively with different teams at TrialPay
A positive attitude, calming demeanor, and a great sense of humor
Demonstrated problemsolving and analytical abilities (Excel proficiency a plus)
Interest in tech, social gaming, mobile apps, and advertising a plus
1-2 Years of experience in user operations

Project Support Analyst Resume Examples & Samples

Develop strong working relationships with external client personnel, and meet client expectations
Assist the engagement team with engagement economics matters (e.g., hours/budgets/estimates to complete, fees, billings, Work in Process spreadsheets). Work with the Financial Management Associate on these issues
Strong organizational, mathematical, customer service skills and good attention to detail
Proficient in Microsoft Word and advance functions in Excel

IT Project Support Analyst Resume Examples & Samples

7 years of experience in a professional work environment
Experience with IT network requirements for Navy or DoD, or JIE initiative
Knowledge of PPBE and the requirements generation process
BA or BS degree in Business, MIS, or a related field

Project Support Analyst Level Resume Examples & Samples

Prepares program and budget information for submission to stakeholders
Prepares tasking requests, point papers, briefing charts, spreadsheets, memos and other documents within prescribed timelines for review and analysis
Interprets requests for data and facts
Acquires, analyzes and prepares presentations of program and budget data for use in program decision-making
Analyzes funding requirements combined with execution history to develop concise descriptions of impacts and alternatives
A Bachelor’s degree in a finance related discipline from an accredited college or university is required. In lieu of a Bachelor’s degree, four (4) years professional experience or professional certification in DAWIA or similar discipline in the program management, acquisition management or finance related fields may be substituted
Five (5) years of experience supporting federal government acquisition, budget, finance, accounting, analysis and execution
Three (3) years of experience in performing typical program control functions for DoD acquisition programs
Three (3) years of experience working with the DoD Planning, Programming and Estimating System (PPBS) process
Three (3) years of experience preparing reports that reflect programs/project status in areas of cost, schedule and performance
Three (3) years of experience supporting budget planning, budget preparation and budget execution for acquisition programs

Project Support Analyst PMO Resume Examples & Samples

Quality Management
Change Control Management
Configuration Management
Service Level Management
Work with project manager to develop risk management and issues management plans and to select and implement the most appropriate solution. Monitor issue and risk resolution
Monitor project scope, schedule, costs, resources, quality and risk to ensure project activities/tasks are occurring as planned and any variances are identified
Apply appropriate judgment to escalate to Project Manager, Service Delivery Team Lead, Service Delivery Manager or PMO Manager
Degree in computer science, business management or a related discipline
Experience as PMO in project administration, program administration
Familiarity with ITIL methodology
Proactive, able to prioritize tasks, multitasking

Senior Project Support Analyst PMO Resume Examples & Samples

Governance and Reporting
Planning Management
RAID Management (Risks, Assumptions, Issues, Decisions)
Maintaining the project documentation, performing analysis and generating project reports (schedule and project financial management), preparing meeting documentation, and maintaining project meeting schedule
Collecting and maintaining project data specific to scope, schedule, cost, resources, quality and risk
Analyzing the data as required to generate project documentation or reports for the project manager
Will take ownership and drive two or more of the above disciplines with limited direction required and is to develop own knowledge and skills within project and program lifecycles. Each Project support one or more PMO Managers or Project Managers
Responsible for monitoring the entire life of the project and must be familiar with project objectives and scope to effectively coordinate the administrative activities of the project. Additionally, under direct supervision of a senior project manager, may also manage small projects, work package or phase(s) of a larger project, as defined by the IT Services project management methodology
2 years of experience in project administration, program administration and/or a PMO
Knowledge of project management methodology, tools, techniques and terminology
Excellent interpersonal skills: communication, team-working, analytical and organization
Ability to work and team effectively with clients, management and its staff members

Senior Project Support Analyst PMO Resume Examples & Samples

7 + years in a corporate IT environment
5 + years’ experience in PMO or program/project management on projects up to $5M
3+ years working in projects with geographically dispersed
Knowledge/experience with Agile
End to end understanding of IT life cycle (pipeline, resource, demand, project delivery, financial)
Project delivery experience in a similar IT environment

Web Project & Support Analyst Resume Examples & Samples

Delivers workshops, ad-hoc training, tutorials, and training materials on web publishing offerings
Develops training curricula for varied audiences based on evolving needs and assessment
Writes and maintains documentation of tools and processes, including, but not limited to: release and end-user documentation; help desk documentation; administrator documentation; internal and process documentation
Partners with HUIT Service Management and IT Academy to contribute to HUIT-wide knowledge management and training efforts
Bachelor's degree or equivalent experience required
3+ years of relevant experience, particularly in a scaled support environment
A strong understanding of web technologies, web content management tools (preferably Drupal)
Excellent attention to detail; conceptual, analytical and imaginative thinker
Shows enthusiasm, interest, and flexibility in acquiring new or emerging technology skills
Able to work within deadlines, ensuring timely, cost-effective delivery and customer satisfaction
Effective meeting facilitation and presentation skills
Excellent written, interpersonal and communication skills
Able to adapt in a fast-changing environment
Experience working in a Higher Education environment
A general understanding of social tools and traffic analytics (preferably Google Analytics)
Familiarity with Photoshop, HTML and CSS a plus
Familiarity with project management methodologies, and best practices in web design, usability and user experience

Project Support Analyst Resume Examples & Samples

Support for financial analysis across all areas of spend within TIS (CTB & RTB)
Clarity – reporting & analysis of CTB / RTB timesheets bookings, including trend analysis & support to Technical teams to understand the impact of their teams time bookings
Invoices / Purchase Orders – support the process of allocating invoices to projects, ensuring the correct accounting treatment
PIR’s / Proposals – provide support in the review of the financial aspects of new projects. Assisting Project Managers in the correct accounting treatment and general Commercial awareness within the team
Budgets – support the CTB delivery function with the collation and analysis of the annual budgets and periodic reviews during the year
Sharepoint - set up, maintenance of access, ensuring all documents lodged in key areas
Project templates and guides administration and management
Strong PMO background, preferably within Technology
Financial reporting experience with an understanding of basic accountancy policies
Good working knowledge of Clarity (Desirable)
IT Cost Management Tools (Desirable)

Senior IT Project Support Analyst Resume Examples & Samples

Provide multi-disciplinary project support, control, analysis and technical input to government Program Managers
Provide liaison between the Program Office and the IT Services Department. Interpret IT technical requirements for portfolio budget development, program briefings, and operational status tracking. Monitor IT investments for compliance with architectures, IT standards, and policy requirements
Manage IT inventory, track software licenses, complete IT Procurement Requests (ITPRs) and Statements of Work (SOW) necessary to purchase various IT assets
Represent the Program Office at the Functional Requirements Management Board (FRMB), delivering program requirements for allocation for IT/IM/IA capability requirements
Responsible for the development and review of program financial planning documents to update the Future Year Defense Plan (FYDP) and Program Objectives Memorandum (POM) utilizing the Budget Estimate Submission (BES) processes
Provide program life cycle support including acquisition planning, contract documentation, scheduling, milestone evaluation and cost realism
Candidates Must have a current active TS/SCI clearance (with a current SSBI). No waivers
Five (5) or more years of experience in support of DoD acquisition programs, IT project support, systems analysis or systems engineering
Bachelor’s Degree in technical discipline; or eight (8) years of experience in related support role in lieu of degree
Understanding of the DoD and the Navy’s information enterprise, information resource management, Risk Management Framework, and processes for installing and deploying IT systems
Excellent communication skills (written and oral); able to effectively interact with customers, partners, and associates at all levels. Prepare and deliver presentations to leadership
Ability to multi-task in support of numerous projects with a demanding, dynamic workload. Extreme attention to detail and follow-through
Managing calendar to track dynamic issues to ensure product delivery in advance of established deadlines
Proficiency with MS Office Suite, web-based applications, and databases
Familiarity with DoD organizations and functional missions. Navy civilian/military experience is desirable
Understanding of the DoD Acquisition System, Planning Programming Budgeting & Execution (PPBE) system, and the Federal Acquisition Regulation (FAR)

Project Support Analyst Resume Examples & Samples

Proficient in Microsoft Excel including macros, formulas and reporting e.g. pivot tables
Proficient in other software within the Microsoft Office suite including Word, Power Point and Visio
Ability to understand the Business requirements of all the reports
Ability to organize and coordinate activities requiring analysis with accuracy and attention to detail
Self-motivated and capable of managing multiple priorities and tasks
Strong communication skills and interpersonal skills
Strong analytical and problem solving skills with a high attention to detail
Proven experience handling confidential and/or sensitive information; professional manner at all times
Knowledge in quality assurance processes
Team player with the ability to work within a collaborative environment
2-4 years of work experience as Support Analyst or similar
A Bachelor’s degree in Computer Science, Business Administration or a related discipline
Desirable knowledge on Oracle EBS, Oracle BI and/or SFDC
MS Office certification, specially MS Excel

Technical Project Support Analyst Resume Examples & Samples

Receive, log, and manage calls from customers via the self-service portal and phone
Correctly categorize and prioritize incident tickets
Resolve, or provide workaround, for intermediate technology issues
Resolve escalated support calls and customer issues not resolved at the tier 1 technical level
Document root-cause in incident tickets
Document new incident-related resolutions or workarounds
Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems
Troubleshoot basic pc network issues
Contribute to knowledge management database
May participate in the design, architecture, rollout, and maintenance of corporate technology initiatives and projects and/or perform additional department duties as required
Validate systems for Playpass installs
Rollout and validate Future Store State systems for locations
2-4 years’ experience with direct customer POS technical support

Project Support Analyst Resume Examples & Samples

Configuring and maintaining project user groups and access permissions for Bioclinica products
Provisioning customer user accounts and monitoring user access
Coordinating customer user training activities with Bioclinica Training department
Assisting with customer monthly billing reports
Assisting with generation and distribution of final study closeout deliverables
Supporting project metric collection and tracking
Participating in project meetings, conference calls and training calls by setting up calls, coordinating schedules and developing agendas and meeting minutes, as applicable
Attending project/team meetings
Ability to work in group setting and independently
Ability to project and maintain a professional and positive attitude
Effective and clear communication
Coaching and relationship-building skills
6+ months’ experience carrying out Project Support activities
6+ months’ clinical trial experience
Experience working in a team environment where deliverables and timelines must be met
Experience working with computer software including Word, Excel and Access preferred

Applications & Project Support Analyst Senior Resume Examples & Samples

Provide overall expertise and management of AEP’s interfaces to the Regional Transmission Organization market systems. This includes supporting the business subject matter experts relative to the applications and system interfaces that Commercial Operations uses to interface with the Regional Transmission Organizations (RTOs), and operating assets. It requires close coordination with AEP IT and vendors in planning for and prioritizing application upgrades, outages and enhancements. This also includes working closely within the business unit, AEP IT, and vendors in developing mid-range and long-term plans to enhance systems and improve processes
Provide overall vendor relationship management as outlined in #1 above as well as negotiation of maintenance contracts, and invoice/change order tracking and review
Provide overall coordination for the development and enhancement of processes/applications to optimize the business interactions between AEP and the RTO's, as well as between commercial operations applications and teams and other AEP business units. This includes facilitating communications, enabling development, documentation, testing, implementation, administration and support, minimizing impact to business unit subject matter experts
Provide business unit expertise and management on projects related to market, regulatory, operational changes/improvements as well as corporate or IT initiatives or other special projects
Identify and lead continuous improvement opportunities within the ComOps Applications and Support team and for the teams we support
Demonstrate detailed understanding of AEP's systems associated with RTO interfaces and processes including expertise in at least 2
Above accountabilities required for all Regional Transmission Organizaations (RTO's) AEP operates within
Provide coordination and support for Business Continuity/Disaster Recovery activities and initiatives

Project Support Analyst Resume Examples & Samples

Relevant project management exposure - ideally leading or supporting on long term projects, understanding project methodology, and understanding risks and issues associated with the running of a project
Advanced Excel capabilities - covering pivot tables, v look ups, formulas as a minimum
Strong ‘stakeholdering’ skills, ideally with proven business partnering experience with a range of stakeholders at management level and above
Strong communication skills with the ability to tell a commercially relevant story from data sets

Operations Project Support Analyst Resume Examples & Samples

Research and review system outages to quickly determine whether issue needs to be escalated to IT or referred as a production problem to the product problem team
Track and trend all outages reported using Microsoft Excel
Provide updates and communications to the KIP team
Follow-up with all impacted parties with any updates or resolutions surrounding outages
Escalate critical issues
Serve as a backup to the Manager of Operations Projects by attending any high level outage meeting with the Executive leadership from AmTrust and NGIC
Assist with troubleshooting any issues with the I3 Interaction Desktop Client and/or ICBM
Assist with troubleshooting and support any staff working from home via Citrix
Effectively communicates within all Operational Centers, with other business partners and third parties
Demonstrate managerial courage when communicating with senior leadership
Research and resolve escalated requests and or complaints from internal staff such as representatives, Supervisors, Territory Sales Mangers, and/or Executive leadership
Continuously consider process improvements and implements best practices
Analyze large amounts of data and listen to calls to determine IVR opportunities
Handle administrative work - time cards, reports, spreadsheets, etc
Participates in teams meetings
Occasionally participate as an SME on projects impacting Operations
Assist in IVR testing
Bachelor's Degree or in-lieu of degree equivalent education, training and work-related experience
Works independently with little supervision
Highly effective in managing change, multiple priorities, and exercising sound judgment
Action oriented decision making with problem solving skills with the ability to improve processes by utilizing creativity, innovation, and execution
Ability to identify and implement best practices
High degree of dependability and motivation
High degree of initiative, mature judgment, and discretion
Thorough knowledge on how to use and troubleshoot in I3 Interaction Desktop and ICBM
Ability to type quickly and accurately
Extensive & thorough knowledge of NPS policy processing system and functionality
Experience using I3 Dialer & Administrator
Property and Casualty insurance experience
Testing experience
SharePoint Experience
Experience using Citrix remotely
Experience working with IVR applications and basic understandings of API's
Technical support desk experience
Experience in navigating/testing IVR applications
Experience building reports in Crystal, Cognos & Qlikview and working with SQL a major plus

Senior Project Support Analyst Resume Examples & Samples

In conjunction with the project team, develop detailed project plans for current and new business advocacies
In conjunction with the project team, implement project management and system engineering principles and products to specific projects that may include defining requirements for Theory of Constraints (TOC) Realization software (Concerto) to meet the needs of Dryden Project Managers to include IT interface, software licensing, software maintenance, help desk support and training requirements (personnel/level of training/sessions, etc)
Provide assistance in the implementation and adoption of the project management tool across PA and XP projects, including the transfer of existing and developmental schedules and milestones into new software systems
Develop the project work breakdown structure (WBS), and a detailed project schedule, based on using data collected from the project team as well as historical data
In conjunction with the project team and the business development office, integrate TOC and the realization software into the NASA processes providing expertise for Concerto, TOC methodology, Critical Chain development, resource loading, project initiation, and project management to identify project requirements, including resource estimates, and in resolving conflicts between resource requirements and resource availability within the project
Provide an assessment of programmatic risk and incorporate this analysis into the project detailed plan
In conjunction with the project team, integrate budget data into project schedules and planning products
Review bi-weekly and monthly financial and labor reports for discrepancies and perform analysis on Under- and Over-runs on labor charges vs. plan
Prepare informal reports and formal reports and briefing status charts for periodic briefings to center management
Prepare reports for submittal to Acquisitions in support of monthly (ARRA) reporting requirements (based on ARRA requirements)
Follow the safe practices and rules contained in the Jacobs Corporate Safety and Health Plan and other such rules and practices communicated on the job
Report status to Senior Technical Lead and/or Task Focal Point as required
Perform work in accordance with NASA ISO AS9100 procedures and applicable regulatory requirements
Multi-task oriented and capable of prioritizing
Ability to manage schedules
Ability to conduct Root Cause Analysis to formulate new or re-engineer processes to produce more effective and efficient processes
Able to interpet quality data; perform trend analysis; and set-up statistical measures to manage and report on process control to senior management
Excellent written and oral communication, organizational, and interpersonal skills

Project Support Analyst Resume Examples & Samples

Create, manage, and distribute project related reports; maintain project databases and communications; evaluate and monitor overall project health; notify project team about abnormalities or variances in budget, schedule, or process
Coordinate and process consultant Scope of Work documents. Enter contract requisitions and contract change requests into Passport. Provide support to external consultants regarding contract status and billing questions
Coordinate and track new project assignments. Update departmental databases with pertinent assignment and cost information. Regularly report on status of assignments to departmental staff
Assist the management of the Engineering Organization in the tracking and reporting of departmental costs, milestones, O&M budgets and actuals, milestones, and strategic initiatives
Monitor training of external resources to ensure corporate compliance. Assist in maintaining an up-to-date contact list, organizational chart, and support the on-boarding and off-boarding processes for external resources
Assist in monitoring project work orders for proper and timely development, statusing, and closeout. Support department in activities associated with work order maintenance during life of each projects
Associates degree and 3 years experience in business management and contract management, or equivalent combination of education and experience. Experience managing projects or leading project teams
Demonstrated knowledge of and ability to effectively utilize the Microsoft Office suite (Excel, Word, Powerpoint, Access)

Project Support Analyst Resume Examples & Samples

To support product and marketing teams in identifying solutions to support product changes and campaigns that require product maintenance
To identify root causes, build business plans and implement changes with a project management methodology
To prioritise, execute and deliver product maintenance and change activities
To establish and maintain close relationships with key stakeholders within the company to ensure that existing and proposed business solutions are aligned with broader company wide strategies
Represent CCL and telesales as the Subject Matter Expert for any technology issues and prioritise major incidents
Demonstrated understanding of project management principles. Agile Project Management preferred
Demonstrated experience as a project manager with capability to manage projects of varying duration and complexity
Demonstrated experience in management reporting
Ability to meet the challenge of functioning in an organisation undergoing constant and rapid change
Ability to effectively multi task under pressure and in a high paced environment
Positive and results orientated attitude
At least 2 years previous experience in a similar role within the Financial Industry

IT Project Support Analyst Resume Examples & Samples

2 years of experience with supporting an intelligence community (IC) client and operations
Experience with Microsoft Office, including Microsoft Project
Ability to edit and perform quality control for reports, presentations, and equivalent documents
Ability to be detail-oriented, flexible, proactive, multi-task, adapt quickly to changing client priorities, and respond to ad hoc requests
Ability to work independently as a broad logical thinker and planner
Ability to analyze progress and data to make recommendations for improvement
Knowledge of Agile methodologies and principles
Ability to communicate and coordinate with a diverse team in a fast-paced environment

Credit Project Support Analyst Resume Examples & Samples

Implement all card Program parameters settings and ensure that they are set up as defined in the technical requirements provided by the core project teams
Work with internal Credit Project team to execute the technical tasks associated with the projects ensuring tasks are completed accurately and on time
Provide support of all internal Quality Assurance testing of all new Card Programs. Document and report back to the core team the outcome of the Quality Assurance testing
Ensure all new Credit Card Programs pass all internal Quality Checks, before turning card program over for production release
Complete all industry paperwork associated with the set up of all new Credit Card Programs
Support the creation of any output files through the use of data mining tools that are needed for validation or processing that are associated with the implementation of a new Credit Card program and ensure output files, meet the specifications provided by the core team
Utilize technical skills to enter and complete parameter settings associated with the support of Credit Card Processing
Utilize Data Mining tools when needed to provide output files associated with the support of Credit projects assist with identifying improvements to the defined processes within the department
Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids
Ability to work in a fast-paced environment and support project managers in executing assigned project tasks while managing multiple priorities/projects and meeting deadlines
Demonstrated excellent analytical skill, with ability to manage complex factors in multifaceted projects
Ability to work with minimal guidance, to exercise discretion, and demonstrate good judgment in decision making
Proficiency in, word processing, and spreadsheet computer software applications
Knowledge and experience with Six Sigma projects

Project Support Analyst Resume Examples & Samples

Implement all card program parameters settings and ensure that they are set up as defined in the technical requirements provided by the core project teams
Work with internal project team to execute the technical tasks associated with the projects ensuring tasks are completed accurately and on time
Provide support of all internal quality assurance testing of all new card programs. Document and report back to the core team the outcome of the quality assurance testing
Ensure all new card programs pass all internal quality checks, before turning card program over for production release
Complete all industry paperwork associated with the set up of all new card programs
Support the creation of any output files through the use of data mining tools that are needed for validation or processing that are associated with the implementation of a new card program and ensure output files, meet the specifications provided by the core team
Identify and report outstanding issues associated with the technical support, to the assigned project manager and assist with issue resolution
Utilize technical skills to enter and complete parameter settings associated with the support of card processing
Utilize data mining tools when needed to provide output files associated with the support of projects assist with identifying improvements to the defined processes within the department
Three (3) years of related experience in the payment processing industry. Thorough understanding of payment card products, support services and processes required. Three (3) years of related experience in business or system analysis position are required

Junior Project Support Analyst Resume Examples & Samples

Production of project and portfolio status reporting and communication
Support in shaping, quality assessing, and processing of new project requests
Working with the business and commercial finance to ensure sound benefits are documented
Improve upon the range and quality of project delivery supporting templates and provide to the Global Supply Chain function in support of projects and initiatives
Maintenance of the Supply Chain portfolio register
Support the GSC Project team with any ad-hoc work required
Support the development and improvement of supply chain project processes and champion the process within the project team
Responsible for GSC team internal project communication, engagement, planning and activity co-ordination
Support and advise the business in the planning and delivery of user acceptance testing
Able to prioritise workload to meet agreed deadlines
Strong organisation skills
Able to work on own initiative as well as part of a team
Interpersonal skills and ability to develop and maintain business relationships
Above average skills in MS Excel, PowerPoint and Word
Ability to work under pressure; resilient and self-motivated

Project Support Analyst Resume Examples & Samples

Assist the Project Manager in evaluating and monitoring the overall project
Assist the Project Manager in reviewing and reporting the project's budget and finances when applicable
Notifying the entire project team about abnormalities or variances
Assist the Project Manager to act as a single point of contact across Neopost USA IT and business teams as it relates to projects
Support Testing teams during UAT testing phase and beyond for multiple projects including but not limited to overseeing documented test cases and expected results
Track and coordinate various testing and retesting activities including but not limited to reporting issues, bugs, defects, handoffs and retest results
Host, with the Project Manager, defect review and testing meetings as needed
Provide effective communication for management, monitoring test project plans, issues, objectives and progress of initiates and escalating deviations when required
Simultaneously handle multiple project/efforts while maintaining high quality and delivering on schedule
Some college coursework in IT/project management/Computer Science
Proficient with MS Office, especially Excel
Excellent analytical, organizational and communication skills (both verbal/written)
Customer Centric
Knowledgeable

IT Project Support / Analyst Resume Examples & Samples

Proficiency with MS Office: Project , Word, Excel, Power Point
Knowledge of SharePoint
Demonstrated excellent written and oral communication skills
Minimum of 5-7 years of administrative / project support experience
Experience in the financial aspects of a project (estimation, forecasting, etc.)
High proficiency in MS Word, Excel and PowerPoint
Experience serving as a liaison between business and IT
Strong organizational and follow-through skills, and particularly strong attention to detail
Demonstrated flexibility, self-discipline and ability to work independently, as well as within a group
Ability to work effectively with multiple clients
Ability to handle multiple tasks and timeframes
Ability to interact effectively with client representatives at various levels
Ability to perform as a self-starter, with motivation to consistently produce high quality results
Experience with client or healthcare providers

Project Support Analyst Resume Examples & Samples

Obtained a BA or BS degree in the fields of Business or European studies
Proficient in the French Language
Communicates with confidence and efficiency
Demonstrates strong organizational skills, keen analytical ability and attention to detail
Effectively solves problems and capable of thinking strategically
Exhibits creativity in devising effective customer solutions within pre-determined guidelines
Demonstrates high quantitative and verbal proficiencies
Assumes accountability for deliverables and decisions
Adapts to changing work load and priorities
Works effectively across language and cultural barriers