IT Support Specialist Resume Samples

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N Armstrong

Nikolas

Armstrong

2368 Germaine Viaduct

Houston

+1 (555) 970 6347

2368 Germaine Viaduct

Houston

Phone

p +1 (555) 970 6347

Experience Experience

Detroit, MI

IT Support Specialist

Detroit, MI

Keeling, Schumm and Abernathy

Detroit, MI

IT Support Specialist

Imaging, configuring and installing systems issued to users, decommission retired systems
Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility
Updating inventory records via IT Asset management system
Tuning up the system’s performance for the best efficiency of the service
Providing Telecom and Conference Room support
Installing, Managing, and Configuration Windows Operating System
Managing hardware and software inventory and ensure the inventory is up to date

Boston, MA

Junior Help Desk / IT Support Specialist

Boston, MA

Rodriguez, Kris and Douglas

Boston, MA

Junior Help Desk / IT Support Specialist

Assist in providing technical assistance ranging from system information and/or documentation to system configuration and problem resolution
Assists executive-level and management in resolving technical issues on an emergency basis
Assist customers and management in resolving technical problems on an emergency basis
Works closely with other Chief Administrative Office directorates, outside resources (e.g., Microsoft) and House approved vendors to support and efficiently respond to user requests and issues
Assists in the delivery of services as it relates to installation, configuration and troubleshooting of computer systems, printers and network connectivity, (e.g., Washington to District Office connectivity, Internet, remote access, etc.)
Assists in developing user documentation/installation procedures
Assist in developing user documentation/installation procedures

present

Boston, MA

Senior IT Support Specialist

Boston, MA

Pacocha Group

present

Boston, MA

Senior IT Support Specialist

present

Initiative of team process improvement and services improvement
Ensure to follow Technical Change Management Procedure when there is any change requests
Managing & Maintaining McAfee Antivirus and ensure all workstations are always running with latest updates
Develop in-depth Product Knowledge in order to resolve customer questions and issues
Assume ownership and provide consistent follow-through to assure problems are resolved and respond to last minute requests
Provide technical support to Eurofins North American Laboratory users primarily in the area of front-end devices and maintain users' satisfaction with their IT working environment
Providing advanced technical troubleshooting of hardware and software issues including root-cause analysis

Education Education

Bachelor’s Degree in Computer Science

Loyola Marymount University

Bachelor’s Degree in Computer Science

Skills Skills

Ability to lift up to 50 lbs
Strong customer focus
Strong analytical and problem solving skills
Ability to work effectively in diverse teams
Ability to work well with other people in a team oriented environment
Ensures that necessary reports (e.g. RCA, Post Implementation Review, etc.) are delivered
Coordinate with all the relevant groups to analyze the cause and perform in-depth analysis to determine the permanent fix
Coordinate with relevant groups to get the permanent fix tested and implemented on production
Regular status updates to all stakeholder
Supports and manage reporting (KPIs, Internal SLOs, Vendor SLAs, MOR, etc…)

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15 IT Support Specialist resume templates

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IT Support Specialist Contractor Resume Examples & Samples

Provide immediate, high urgency support to all MAC/Windows senior executives in our Insomniac office
Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments
Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration
Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required
Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required
Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services
Assists in instructing staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required
Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary; and,
Ensure prompt resolution of equipment issues through efficient troubleshooting, thorough product knowledge, and proper escalation and communication
Carry out equipment installations at multiple venue locations, following established procedures to deliver consistent reliable end-user work environments
Troubleshoot and repair hardware failures and issues relating to full-service ticketing, e.g. Boca ticket printers, credit card swipes, ticketing terminals and kiosks, handheld scanners, wireless access points and analog modems
Assist with network setup and configuration including routers, switches, analog modems, and wireless access control devices
Works closely with network engineers, venue management and venue operations staff to assess needs and deliver the required support
Responsible for compliance to all IT policies and procedures regarding documentation, labeling, asset tracking and quality assurance
Performs other duties of a similar nature or level
B.S. in computer science or related field and/or experience in lieu of degree, or 3-5 years of comparable work experience
Extensive knowledge of MAC OS and iOS operating systems
2 years+ of demonstrated progressive technical experience in a similar role within an MIS team or department
Excellent interpersonal relations skills – experience supporting executive-level customers
Experience with Parallels, Outlook for Mac 2011, Windows XP and 7, and 2007/2010 MS Office applications
Experience with Cisco telephony, configuration and setup of Cisco VOIP phones a plus
Must have a valid driver’s license and a good driving record
Ability to work independently, make good use of time and prioritize multiple tasks
Working knowledge of 66-block and 110-block installations with experience in LRE technologies and fiber converters is highly preferred
Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, stamina to maintain attention to detail despite interruptions, strength to lift and carry objects weighing up to 40 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone

Senior IT Support Specialist Contractor Resume Examples & Samples

B.S. in computer science or related field is highly preferred
5 years+ experience supporting Macintosh and Apple devices (integration, troubleshooting, support, repair, security) in a corporate Windows Active Directory environment with integration to Windows domain a plus
Comp TIA A+ and Network + preferred
Extensive knowledge of MAC and Windows OS and iOS operating systems
Strong knowledge in the area of PC hardware and components such as monitors, keyboards, printers and disk drives
5 years+ of demonstrated progressive technical experience in a similar role within an MIS team or department
Experience with Xserve, Microsoft Server, Active Directory and Exchange environments
Experience in security best practices, implementations and troubleshooting including 2 factor authentication, virus identification/removal and disk encryption
Networking experience including LAN, WAN, SMTP, VPN, DNS, DHCP
Experience with various mobile technologies in a corporate environment including IOS and Android
Experience with cable testing equipment, tone generators for cable tracing, and multi-meter devices
Must be able to travel by car to other local offices if required

Trade Desk IT Support Specialist Resume Examples & Samples

Demonstrated knowledge and experience in supporting enterprise systems and applications in a Windows based trading environment
Will need a proactive approach to identify and resolve issues before they affect production trading
Drive resolutions to get trading systems back to market when outages occur during the trading day
Form a close relationship with the trading desk in order to analyze day to day activities and suggest tools and software enhancements to benefit the traders
Support the trading system infrastructure (Lenovo P300 workstations, Turret phones, IP phones, Bloomberg terminals)
Proactively address performance improvements/optimizations
Ensure the teams knowledge base stays current and proactively maintains documentation
Work effectively with team members
Working knowledge of Java, Python, Tomcat, and networking principals strongly preferred
Excellent interpersonal, oral, and written communication skills
Knowledge of, or experience with, financial concepts: equity markets, trading concepts, financial instruments, derivatives, hedge funds a plus

IT Support Specialist Enablement & Technology Team Resume Examples & Samples

Provision of Tier 2 helpdesk service for the Assurance Audit practice, specifically application support, troubleshooting and query management
Ownership and proactive maintenance of the UK & I Audit technology suite of tools
Provision of a high quality deployment and support service for global and regional audit tools including, piloting, early adoption and UAT
Responsible for providing a timely response to application related queries, using bespoke internal systems
Provision of advisory services to the business, where required, in identifying new technologies that will enhance service offering and contribute to improved process efficiencies through design and development of local solutions for local needs
Continuously working to up-skill and maintain a breadth of knowledge with respect to best in class audit technology applications
Supporting team members and assist with ad-hoc requests for assistance in operational activities
Educated to degree level. Preferably a technology, analytical or engineering based discipline, although all backgrounds will be considered
Proven aptitude and keen interest in technology and technology developments
Strong logical reasoning skills with a desire to learn and develop expertise in specific business software and underlying technologies
Demonstrated levels of tenacity in dealing with issue resolution and task completion
Excellent communication, organisational and analytical skills
Proven communication skills – verbal and written
Demonstrated levels of attention to detail
Keen ability to exercise good judgement and mitigate risks
Demonstrated proactivity and an ability to self-motivate is an essential in this role. We are looking for a "can do" team player with a commitment to delivering high quality service
IT literate, proficient in using MS Office suite (including MS Project) and Lotus Notes applications with an aptitude for quickly learning new technology
Strong reporting summarisation skills
Experience of drafting communications
Previous experience working on a service level helpdesk will be considered an advantage
Full training will be provided for the successful candidate*

IT Support Specialist Resume Examples & Samples

Bachelor's Degree
At least 3 years experience in IT Support
English: Fluent
Japanese: Fluent

Customer Service Oriented IT Support Specialist Resume Examples & Samples

Bachelor’s degree in a related field
At least 1 year recent experience providing Level I support in a professional services firm
Sophisticated demeanor and ability to convey technical concepts to a variety of users
Desire to regularly interface with end users, think: "naturally customer-service-oriented"
Take-charge, no fail attitude with the ability to learn new software quickly

IT Support Specialist for Distribution Center Resume Examples & Samples

Understands technically all involved systems / interfaces and their interdependencies
Supports all Manhattan application environments and provides technical release support/upgrades
Provides application environment monitoring and patching, as well as, support for potential enhancements and upgrades
Create/maintain WM application monitoring scripts
Gathering business requirements and convert it into a technical description/documentation
Provides professional, courteous, and knowledgeable service to all groups in a timely manner
Acts with an appropriate sense of urgency and follow up to ensure issues are resolved to prevent any business disruptions
Effectively communicates service request status and actions taken towards problem resolution
Interacts constructively with colleagues to resolve customer issues in the most effective manner
Actively seeks and applies knowledge gained from colleagues and outside resources and share that knowledge with others
Develops and maintains subject matter expertise for the team/department
Acquires a good understanding of the warehouse process flows and functions across the Warehouse Management System as well the Warehouse Control Systems
Preferably first working experiences in an IT application support role for industrial companies or warehouses
Prior experiences with database technologies / SQL a plus
Unix experiences are a plus
Network LAN / WAN is a plus
Windows Server experiences are a plus
Ability to clearly communicate
Ability to challenge and propose alternative solutions
English written and verbal communication skills
Preferably first knowledge in a warehouse logistics system is a plus
Excellent troubleshooting skills
Be able to examine issues both strategically and analytically
Available off-hours as necessary to support the facility
For this position we will also consider an (IT) university graduate (m/f). We will be providing technical trainings to enable you to perform in this role. The job opportunity can evolve into a strong technical hands-on junior project manager with expertise in global warehouse / distribution center IT systems like Manhattan Associates
Bachelors degree or equivalent experience preferably in Logistics, Supply Chain or IT studies

IT Support Specialist, Associate Resume Examples & Samples

2 to 3 years
Technical Customer Contact
AS Technical degree
A+ Certification - ITIL Foundation Certification
3+ years

IT Support Specialist Resume Examples & Samples

Install, troubleshoot, repair and maintain all computer hardware, software and peripheral equipment
Provide software support for Linux, Windows and OSX desktop/server environments
Assist in the installation of network infrastructure equipment including but not limited to cabling plants, communications backbone
Evaluation and resolution of computer system and user problems including compatibility conflicts, application operations, and hardware malfunctions
Installation and maintenance of computer hardware, software, and peripherals in the network and/or multi-platform environment
Ability to move office furniture and equipment as needed
Ability to lift up to 50 lbs
Ability to work well with other people in a team oriented environment
Advanced knowledge of Linux and Windows (MCSE and Linux certification preferred)

Helpdesk / IT Support Specialist Resume Examples & Samples

Providing exceptional IT Services to TransPerfect employees
Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)
Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc

Junior Help Desk / IT Support Specialist Resume Examples & Samples

Assist customers and management in resolving technical problems on an emergency basis
Provide ongoing technical support using a variety of systems and software
Provide support regarding supported software, including messaging client software, word processors, web browsers, anti-virus software, and other developed applications
Provide support for application software installation and use
Act as an advocate for the office in the resolution of any and all computer-related problems or issues
Assist in the delivery, installation, and use of systems and services, (e.g., Washington to district office connectivity, Internet, remote access, etc.)
Provide Hardware/Software Installation and Setup support
Provide Mobile Device Support
Assist in developing user documentation/installation procedures
Assist in providing technical assistance ranging from system information and/or documentation to system configuration and problem resolution
Perform other official duties as assigned

IT Support Specialist Resume Examples & Samples

Provide technical support to Eurofins North American Laboratory users primarily in the area of front-end devices and maintain users' satisfaction with their IT working environment
Maintain the front-end IT infrastructure (Workstations, Printers, Phone System, Smartphones, etc.) and ensure their reliability
Local order management of IT equipment and consumables
Assume ownership and provide consistent follow-through to assure problems are resolved and respond to last minute requests
Develop in-depth Product Knowledge in order to resolve customer questions and issues
Follow and further develop standard Service Desk operating procedures
Interact with programmers and Infrastructure staff on issues that have been escalated
End user account maintenance; including account creation, ongoing maintenance and deletion
Document all interactions and problem resolution
Undergraduate degree in IT or equivalent industry certifications
One (1) year of experience with Information Technology hardware and software support
Authorization to work in the United States indefinitely without restriction or sponsorship

Associate IT Support Specialist Resume Examples & Samples

Greet customers as they enter the IT Service Bar and quickly understand how to assist them
Promote the perception of all IT as a preferred technology service provider by maintaining a pleasant, comfortable and inviting service environment and by guiding customers to the most effective avenue of support
Install, troubleshoot and repair computer hardware (PC and Mac)
Recommend and install hardware and peripherals including memory, SSD drives, external backup drives, etc
Understand our customer needs and guide them on selecting the right hardware/software to meet their business needs
Install Symantec Operating Environments on IT supported hardware
Provide technical assistance and training to end users on computer operating systems and approved applications
Instruct and assist end users in the use of computer equipment, software and accessories
Evaluate and test new technology for feasibility and implementation within Symantec
Perform asset management activities to ensure hardware is properly assigned to the end users
Identify needs, procure and manage local supplies that enable services within the IT Services Bar (for example, accessory stock)
Document all support activity within the IT Incident and Change Management tracking tool
Coordinate efforts with 3rd party vendors to repair faulty hardware
Facilitate engagement with other IT problem resolver groups and ensure a satisfactory hand-off when help is needed from outside the IT Service Bar
Be familiar with and demonstrate new (yet-to-be released within Symantec) end-user devices and software
Provide enhanced support to executive leaders within the company
Bachelor’s degree or related technical education
2+ years’ experience in a large organization administering, operating, maintaining and securing large-scale enterprise desktop environments
Strong people skills and a knack for problem solving
Ability to maintain composure and customer focus while troubleshooting and solving technical issues
Ability to adhere to a schedule of customer appointments while adapting to dynamic customer requests
Aptitude for acquiring skills in technical repairs and an eagerness to learn
Demonstrated ability to communicate complex technical concepts in simple language
Strong experience and working knowledge of current Windows Operating Systems
Ability to prioritize and complete multiple tasks simultaneously
Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable
Active Directory working knowledge
Experience with Symantec products and Encryption is a plus

IT Support Specialist Resume Examples & Samples

Proactively identify system bottlenecks and capacity constraints on all level of the stack and drive mitigation
Be the technical expert of the application
Identify and drive application and environmental improvements
Experience with Linux and or Windows system administration
Familiar with deployment and troubleshooting of Tomcat, Apache, Nginx or IIS
Hands-on know how of web programming languages, methodologies and frameworks or scripting languages (e.g. Java, C#, JavaScript, PHP, Spring, .NET, JQuery, Shell, Ruby, Python,…)
Basic knowledge of Web technologies (Infrastructure, CDN, …)
Analytical mind-set and out-of-the-box thinking
Previous working experience in cooperation with offshore teams will be beneficial
Ability to multitask, work independently and meet deadlines while providing high quality of work
Strong verbal and written communication skills in English (German is a plus)

Principal IT Support Specialist Resume Examples & Samples

Greet customers as they enter the IT Service Bar and quickly understand how to assist them
Promote the perception of all IT as a preferred technology service provider by maintaining a pleasant, comfortable and inviting service environment and by guiding customers to the most effective avenue of support
Install, troubleshoot and repair computer hardware (PC and Mac)
Recommend and install hardware and peripherals including memory, SSD drives, external backup drives, etc
Understand our customer needs and guide them on selecting the right hardware/software to meet their business needs
Install Symantec Operating Environments on IT supported hardware
Provide technical assistance and training to end users on computer operating systems and approved applications
Instruct and assist end users in the use of computer equipment, software and accessories
Perform asset management activities to ensure hardware is properly assigned to the end users
Identify needs, procure and manage local supplies that enable services within the IT Services Bar (for example, accessory stock)
Document all support activity within the IT Incident and Change Management tracking tool
Coordinate efforts with 3rd party vendors to repair faulty hardware
Facilitate engagement with other IT problem resolver groups and ensure a satisfactory hand-off when help is needed from outside the IT Service Bar
Be familiar with and demonstrate new (yet-to-be released within Symantec) end-user devices and software
Bachelor’s degree or related technical education
Entry-level experience in a large organization administering, operating, maintaining and securing large-scale enterprise desktop environments
Strong people skills and a knack for problem solving
Ability to maintain composure and customer focus while troubleshooting and solving technical issues
Ability to adhere to a schedule of customer appointments while adapting to dynamic customer requests
Aptitude for acquiring skills in technical repairs and an eagerness to learn
Demonstrated ability to communicate complex technical concepts in simple language
Working knowledge of current Windows Operating Systems
Ability to prioritize and complete multiple tasks simultaneously
Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable

Advisory IT Support Specialist Resume Examples & Samples

Ensure stability of desktop environment
Leads and coaches consultants and provides technical/procedural guidance
Perform impact analysis for business and IT events
Safeguard stability of desktop environment
Perform root cause analysis and remediation on recurring issues
Engage other silos in IT for escalation of unresolved problems
Acts as a liaison between business units and other IT silos
Manages IT incidents by engaging the necessary IT silos and providing timely communications to stakeholders and impacted users
Measure support capacity and operations through metrics, reporting and auditing
Coordination with vendor for implementation and support of third party applications and systems
Identify opportunities for automation and efficiency enhancement
Work closely with the Service Manager to maintain and improve the service level of the team
Co-ordinate and communicate product deployment and policy rollout with stakeholders
Build strong relationships with stakeholders in IT silos and business units
Coordinate cross-silo projects, strategies and best practices*L1-KW1
Strong leadership and interpersonal skills
Excellent verbal and written English communication skills; ability to frame technical information appropriately to address different target audience
Strong mindset of Information Security and IT Security
Strong sense of ownership; must take initiative and follow through issues from beginning to end
Strong customer service mindset and skills
Able to operate effectively in stressful situations, e.g. during a system outage affecting critical systems and high-level users. Ability to deal with users effectively and calmly in crisis situations
Proven ability to work independently with little supervision as well as in a team environment
Proven track record to work with regional and global partners
Previous experience in business unit engagement
Project co-ordination or management experience
Comprehensive knowledge of Windows operating system, applications and computer hardware
Understanding of ITIL terminology and workflows
Good knowledge of investment banking industry
Chinese reading and Mandarin/Cantonese speaking is definitely a strong advantage

Plant IT Support Specialist Resume Examples & Samples

Prefer a Bachelor's degree in a related area and at least 5 years of experience in the field or in a related area, otherwise requires 8+ years of experience
Must understand Ladder Logic, schematics, and control systems technologies for industrial automated systems
Responsible for documentation and modifying specifications for existing standards as required
Competent to work at the highest technical level of all phases of manufacturing systems activities and automation control systems
Demonstrate understanding of project management methodologies
Demonstrate extensive experience in leading, instructing, directing, assigning, and checking the work of others
Demonstrate ability to communicate to all level of management in written and verbal form

Office IT Support Specialist Resume Examples & Samples

Academic degree, preferably in a technical subject or equivalent education
2+ years relevant technical experience, ideally in a professional services environment
English on C1 level or other local language proficiency would be a plus
Very strong communications and presentation skills; high aptitude for customer service
Ability to clearly understand customer needs, gain their confidence, ensure requests are completed to their satisfaction
Knowledge of McKinsey’s IT solutions portfolio (Windows & Office products, messaging platforms, mobile solutions, iOS platform, etc )
Ability to solve problems and analyze situations, i.e. dissect requests, prioritize them appropriately, and identify trends and pattern
High aptitude for learning on the job and look for continuous improvement and personal growth

Regional IT Support Specialist Resume Examples & Samples

Stays current with and adheres to RTI/ITS posted policies and procedures as developed and approved by ITS department directors
Serves as a point of contact for regional office/project office onsite and remote end-user related issues. Case-manages incoming incidents by troubleshooting, documenting and escalating incidents and requests as required
Maintains hardware inventory via designated asset tracking system(s)
Performs installations, repairs, upgrades and/or imaging for laptops, desktops; installs and configures network/local printers, peripheral components and other equipment as required
Coordinates and performs software installations and provides basic end user training
Performs basic server and network connectivity testing under the direction of ITS Production Support or Engineering (e.g., firewall upgrades, physical cabling repairs and patches, etc.)
Configures equipment to enable staff to remotely connect to RTI networks and resources using VPN software and/or SSL/VPN web-based technologies and provides users with training and technical support for remote-access issues (e.g. hardwire/wireless networks, VPN, etc.)
Provides support for voice, video and/or web conferences
Assists with telephone installations, moves and troubleshooting
Supports ITS projects as needed by completing activities onsite or providing input on regional needs. Provides individual and/or group training sessions to increase awareness and enhance end users’ knowledge of ITS’s services, best practices, and procedures
Conducts IT-related new hire orientation training
Provides recommendations and coordinates technology-related purchases for end-users and business units
Schedules and supervises on-site service calls with service providers and vendors
Monitors local server hardware and backup systems and perform basic server backup routines as needed
Provides ad hoc support for ancillary office equipment (i.e., copier jams, fax machines, etc.)
Assists with Help Desk calls and tickets as needed
May assume a team lead role assisting the Manager , Regional IT Support with project management of special projects
Bachelor’s Degree and 4 years related experience; or equivalent combination of education and experience(NOTE: A bachelors level degree is equivalent to 6 years of directly related experience)
Demonstrated knowledge of Active Directory
Demonstrated customer-focused “self-starter” with the ability to work both independently and on a team, with minimal supervision
Demonstrated written, verbal and interpersonal skills
Demonstrated professional demeanor, strong customer relations skills
Demonstrated aptitude for understanding and troubleshooting technical problems
Demonstrated competency in Microsoft Windows and Office Suites
Demonstrated ability to prioritize and perform a variety of concurrent tasks with minimal direction
Demonstrated ability to effectively and clearly deliver information to a range of audiences
Demonstrated ability to multi-task and effectively manage workload and make wise use of time
Demonstrated ability to routinely lift equipment up to 45lbs
Able to travel to satellite offices for ITS support needs

IT Support Specialist Contractor, Six Months Resume Examples & Samples

Provide excellent user experience to 3DS employees needing IT support
Troubleshoot issues coming from Helpdesk primary qualification
Ensure incident resolution based on SLA for hardware or systems on corporate personal IT work environments
Ensure troubleshooting and resolution for local and remote users
Propose and administrate additional service for End user (loan fleet management, secure storage management
Provide support for software installations
Manage urgency and prioritize tickets, understand and follow up on escalations
Engage with other teams for more complex requests
Writing Knowledge Base articles
Ability to work with remote and virtual teams and users
Fluency in French, Spanish, or Portuguese is highly desired
One additional language other than English, such as (but not limited to), German, Dutch, Italian, Russian, Korean, Japanese, Mandarin, Vietnamese, etc
3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law

IT Support Specialist, Tech Lead Resume Examples & Samples

Independently, oversees DevOps projects, provides technical support, and facilitates completion of Batch, Environment reloads, and DevOps system Availability
Reviews assigned change requests and configures a standard operational solutions. Partners with developers to select solutions that meet business requirements while maintaining data center standards
Communicate and coordinate with internal team members such as Development, QA, BA, and PM related to Lower Environment Status and Projects
Coordinate testing to DevOps projects
Ensures Non Production Environment SLAs are met. Monitors all Lower Environment Availability and Troubleshoots issues as required and escalates as necessary
Requests software fixes and enhancements from application developers as necessary
Monitors and tracks automated batch processing and file transfers. Creates and maintains documentation. Troubleshoots and corrects problems with existing automation and procedures
Ability to handle batch cycles for multiple test regions for multiple applications
Analyze and Recover failed batch processes and scheduling issues as required
Ability to run Mainframe and SQL backup and restore processes and to restart various services in Windows
Ensure successful file copies and/or transfers between systems
Assist less experienced team members, review their work, and assist in problem resolution as necessary
Associates degree in Computer Science, IT or a related field or equivalent work experience
7 years experience in an IT operations or production support environment troubleshooting applications, systems, or networks; or other equivalent IT experience
Strong Knowledge of Enterprise Application and Business-to-Business Integration
Working knowledge of OS/390/zOS, TSO/ISPF and JCL
Working knowledge of CA-7, CA-Autosys, or other similar scheduling software
Effective analytical, communication, interpersonal and problem-solving skills
Good understanding of Mainframe and Windows platforms
SQL a Plus
Proficiency using Microsoft Office software products
No management experience is required
5% travel required

IT Support Specialist, Associate Resume Examples & Samples

To serve as a representative of the Technical Services Group to the customer
Meet the needs of the customer while maintaining the security and standards of Fiserv
Join an established team of professionals
Opportunity to learn different areas of current information technology
Provide 1st level support for Fiserv Employees
Log Service Requests into the Helpdesk Ticketing System
Route Service Requests as needed to appropriate personnel
Report to management unresolved issues
Education High School Diploma or GED
Minimum # years’ experience required Six Months to 2 Years
Type of work experience required Technical Customer Contact and Support
Supervisory/Management experience required None
Education AS Technical Degree
Certifications A+ Certification; ITIL Foundation Certification
Experience 3+ Years
Experience in supporting a Microsoft Windows (Server/Workstation) environment
Experience in administration of Microsoft Active Directory Users and Groups
Experience supporting Virtual Private Network (VPN) remote connectivity including RSA SecurID administration
Experience with MS Outlook support and basic administration
Aptitude in grasping technical concepts and communicating those requirements and additional information in manners appropriate to given audiences
Ability to apply technical skills, knowledge and troubleshooting experience to additional shrink wrapped and proprietary applications and systems
Ability to properly document troubleshooting steps and processes in an appropriate fashion
2-3 Years Experience in a technical customer contact environment
A+ Certification Preferred

IT Support Specialist Resume Examples & Samples

Bachelor's Degree in Computer Science/Information Technology
Certifications in Microsoft/Cisco/VMware technologies are preferable
Excellent interpersonal skills are required for daily customer contact
Ability to work effectively in diverse teams
Strong analytical and problem solving skills
Familiarity with IT Infrastructure technologies/standards such as client and server operating systems, Layer2 and 3 network devices, network cabling specifications
Strong customer focus
Experience with a broad set of IT technologies, preferably from a highly technical and highly regulated industry (manufacturing, energy, automation)
2-3 years or more experience in an IT service delivery position with a particular emphasis on the installation, configuration, monitoring and maintenance of computer systems and networks
Service management and support experience in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
Working knowledge of the SDLC methodology and various regulatory requirements relating to IT infrastructure is preferred

IT Support Specialist Supervisor Resume Examples & Samples

Min 5 years of information technology experience, including 3 years of experience working directly with PC hardware, software and managing teams
Knowledge of Microsoft technologies in the enterprise space
Basic understanding of ITIL
Knowledge of Service Desk tools and processes
Demonstrated ability to self-motivate and be flexible within a fast-paced environment
Hands on, team player with a proactive bias and optimistic outlook

Senior IT Support Specialist Resume Examples & Samples

Providing advanced technical troubleshooting of hardware and software issues including root-cause analysis
At least 3 years of IT support experience of increasing complexity and challenge
Experience using MDM solution – ex. AirWatch
At least 2 years of support experience within a Tier 2 support group
Proven experience using, configuring, and troubleshooting Apple MacBook in an enterprise environment
Extensive knowledge of the following technologies: Microsoft Windows, Microsoft O365, Microsoft Office, VPN and remote access clients, Active Directory, Lenovo laptops, Network Printers, and other peripherals
Experience using Apple Management software Jamf
Strong experience supporting off-site conferences
Project management or project lead experience
Understanding of PowerShell and ability to create scripts that automate repetitive manual processes
Understanding of Microsoft Service Desk ticketing system

IT Support Specialist Resume Examples & Samples

Providing level 1&2 local and remote desktop/laptop support in multi-site enterprise environment
Monitoring, responding to and resolving service tickets and problem reports received through walkups to on-campus helpdesk, phone, email, and ticketing queue system
Troubleshooting system hardware and software incidents including operating system and software application problems
Imaging, configuring and installing systems issued to users, decommission retired systems
Secure Marvell data and equipment upon departure of employees, including physically securing all IT related corporate property, data backup via EnCase system
Updating inventory records via IT Asset management system
Process new hire on-boarding and termination off-boarding process
Work with Service Desk Manager to create and document internal standards for IT knowledgebase, system configuration, including hardware and software
Participate in team projects and collaborate with other functional teams
Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility
Excellent communication skills and telephone manner
Excellent organizational skills and Incident Management experience
Strong problem solving and research skills
Strong knowledge of Microsoft based operating systems with emphasis on Windows 7/10 and Office 2007/2013/20xx
Some knowledge of Mac OS and Linux/Unix
You need to be a self-motivated achiever who gains satisfaction from providing excellent customer service
ITIL Knowledge is desirable
Ability to follow team policies, processes and procedures
Ability to lift or move up to 50-lbs equipment if needed

Regional IT Support Specialist Resume Examples & Samples

Providing tier 1 & 2 IT hardware and software support to restaurants, regional office and regional users
Ensuring IT issues are escalated to the appropriate higher level IT Support team members when necessary
Performing preventative maintenance services through field visits and remote access
Providing after hours support through on-call rotation process
Ensuring restaurants and regional users are completely satisfied with support services
Training restaurant and regional users on basic use of hardware and software
Installing IT systems at new restaurants and remodels
Attending new restaurant openings
Strong customer service, organization, and communication skills
Strong process management skills
Ability to understand software, hardware, telephony and connectivity
Ability to acquire data
Ability to focus on objectives while being detail-oriented
Two (2) years experience with IT support responsibilities
Experience in supporting multi-site restaurants and/or supporting or deploying Point of Sale systems preferred
Issue management and facilitation experience preferred

Senior IT Support Specialist Resume Examples & Samples

Provide technical support to Eurofins North American Laboratory users primarily in the area of front-end devices and maintain users' satisfaction with their IT working environment
Maintain the front-end IT infrastructure (Workstations, Printers, Phone System, Smartphones, etc.) and ensure their reliability
Local order management of IT equipment and consumables
Assume ownership and provide consistent follow-through to assure problems are resolved and respond to last minute requests
Develop in-depth Product Knowledge in order to resolve customer questions and issues
Follow and further develop standard Service Desk operating procedures
Interact with programmers and Infrastructure staff on issues that have been escalated
End user account maintenance; including account creation, ongoing maintenance and deletion
Document all interactions and problem resolution
Undergraduate degree in IT or equivalent industry certifications
Three (3) years of experience with Information Technology hardware and software support
Authorization to work in the United States indefinitely without restriction or sponsorship

Associate IT Support Specialist Resume Examples & Samples

Manage all procurement of laptops, desktops, iPads, iPhones and end user accessories
Manage the setup and configuration of all end user devices including the operating systems, essential system software such as Microsoft Office, virus protection etc
Standardize the configuration for all hardware and software for end user devices
Manage and evolve a standard for all end user devices
Provide end user support to our internal users via email, phone and with various support tools. Many end users are sales driven and will need non-technical explanations of technical issues
Create, change, and delete user accounts in Active Directory per request for on boarding and off boarding employees
Management of Office 365 hosted Microsoft Exchange for employee setups
Work directly with Human Capital as part of the employee on boarding team
Manage vendor relationships for hardware, software and cellular services, optimize the relationships to minimize cost
Onsite support in our corporate headquarters for executive management and senior management
Acts as on site resource for central IT to interface with as needed to solve infrastructure issues with servers, network and phone systems
1-2 years experience system administration experience in a 100-400+ user environment or for a managed service provider of clients to that scale
Hardware technical knowledge of laptops, iPads and iPhones required
Hands on ability to upgrade memory and disks (HD, SSD) for laptops and desktops required
Detailed technical knowledge in Windows, OSX and iOS required
Experience dealing with users from a help desk required. Very strong interpersonal skills
Must be able to handle an environment that requires multi-tasking, switching between low level technical hardware tasks to high level planning with different departments on a day to day basis
IT experience within a regulated environment (Public company, financial, etc.) desired
Experience with Office 365 and SharePoint highly desired
Associate (2 – year) or Bachelor (4-year) degree, with a technical major or equivalent desired but experience and strong aptitude will be looked at favorably

Senior IT Support Specialist Resume Examples & Samples

Monitor and Follow up the open tickets and ensure they are close on time and meet client expectation
Self-assigning tickets in queue and help on assigning tickets to an appropriate team member
Monitoring daily tasks whether they are running properly, both manually by team members or automatic scripts
Keep up to date calls/projects information, plan, schedule, and status with Team Leader
Ensure to follow Technical Change Management Procedure when there is any change requests
Ensure the team processes keep aligning and consistency with ISO 27001:2013
Initiative of team process improvement and services improvement
Installing, Managing, and Configuration Windows Operating System
Managing, Diagnosing and Troubleshooting Virtual Desktop Infrastructure with VMware View Horizontal
Performing upgrades/patches of the system and application to new release levels following as the client requirement
Diagnosing and troubleshooting hardware, O/S, software, and service issues
Managing & Maintaining McAfee Antivirus and ensure all workstations are always running with latest updates
Following Hardware Inventory Management procedure and ensure 100% of accuracy
Proactively monitoring the system's health, and ensure high availability of services
Managing hardware and software inventory and ensure the inventory is up to date
Consulting with users to diagnoses and resolves problems on multiple software or hardware programs
Bachelor Degree in Computer Science, Computer Engineering or equivalent required
3-5 years working experience in Enterprise Desktop Infrastructure
Experience in virtual desktop infrastructure (VDI) environment is advantage

Junior Help Desk / IT Support Specialist Resume Examples & Samples

Assists executive-level and management in resolving technical issues on an emergency basis
Provides ongoing technical support to House Member Offices using a variety of House approved systems and software. Support will include but not be limited to installation, configuration and troubleshooting
Provides remote support via phone, Live Chat and Remote Desktop connectivity
Act as an advocate for the Member offices in the resolution of any and all computer-related problems or issues with a focus on prompt resolution
Assists in the delivery of services as it relates to installation, configuration and troubleshooting of computer systems, printers and network connectivity, (e.g., Washington to District Office connectivity, Internet, remote access, etc.)
Provides hardware imaging, software installation and set-up support
Provides mobile device support
Assists in developing user documentation/installation procedures
Records and documents troubleshooting steps in the knowledge management system
Maintains a high degree of technical knowledge in order to act as a subject matter expert for solving user problems that require an advanced level of support
Works closely with other Chief Administrative Office directorates, outside resources (e.g., Microsoft) and House approved vendors to support and efficiently respond to user requests and issues
Must have the ability to work independently, proactively and within a team environment
Must have the ability to participate in strenuous activities and lift a minimum of 25 lbs
Performs other official duties as assigned

IT Support Specialist Resume Examples & Samples

Monitor and Follow up the open tickets and ensure they are close on time and meet client expectation
Self-assigning tickets in queue and help on assigning tickets to an appropriate team member
Monitoring daily tasks whether they are running properly, both manually by team members or automatic scripts
Keep up to date calls/projects information, plan, schedule, and status with Team Leader
Ensure to follow Technical Change Management Procedure when there is any change requests
Ensure the team processes keep aligning and consistency with ISO 27001:2013
Initiative of team process improvement and services improvement
Installing, Managing, and Configuration Windows Operating System
Managing Active Directory, system security control, & hardening
Installing, Managing, and Configuration Virtualization system for example: VMware Vsphere, & HyperV
Managing, Diagnosing and Troubleshooting Virtual Desktop Infrastructure with VMware View Horizontal
Performing upgrades/patches of the system and application to new release levels following as the client requirement
Diagnosing and troubleshooting hardware, O/S, software, and service issues on Wintel
Tuning up the system’s performance for the best efficiency of the service
Proactively monitoring the system's health, and ensure high availability of services
Managing & Maintaining Commvault Backup System to ensure daily backup succession
Managing hardware and software inventory and ensure the inventory is up to date
Consulting with users to diagnoses and resolves problems on multiple software or hardware programs
Bachelor Degree in Computer Science, Computer Engineering or equivalent required
3-5 years working experience in Windows Server Infrastructure and administrator on Windows Server 2008, 2012, & 2016
Experience in virtualization environment such as VMWARE vSphere, View Horizontal, is advantage

Principal IT Support Specialist Resume Examples & Samples

Trouble ticket investigations, root cause analysis, resolution, implementing, measuring, and improving all processes, procedures, and activities required to ensure maximum availability, utility, flexibility, and responsiveness of the production environment
Supporting a complex DNS/DHCP/IPAM environment, incident resolution, providing subject matter expertise to other team members
Driving improvements and ensuring the highest degree of resilience and top tier support
Must be able to take ownership of issues and drive through to resolution across a complex, global enterprise environment
Must have strong understanding of internetworking technology principles with demonstrated expertise in IPV4/IPV6, DNS/DHCP, BIND
Experience with Infoblox is preferred and QIP a plus (or other platform), strong knowledge of scripting in shell & Perl
Configuration, Support and Problem Resolution for DNS, IPAM and DHCP
Interact with outsourced and network vendors to resolve issues
Follow ITIL process (Change management, configuration management and Root Cause Analysis)
Work with business units to resolve production DNS, IPAM, DHCP issues
Ability to Multi-task
Ability to be on call for after-hours support
3-6 years of deep technical experience working on IPAM environments
High degree of experience in the day to day configuration and Sr. level troubleshooting of IPAM DHCP, DNS, and DDNS
High understanding of scripting (Perl, Shell, Korn, Bash)
Experience with DNS platforms (QIP, BIND, Infoblox, Bluecat)
Experience analyzing DNS Caches (configurations, tuning) and analyzing "time to live" for optimal browsing performance
Experience analyzing TC dumps (packet analyzer that runs under the Linux command line and allows the user to intercept and display TCP/IP)
Network Protocol experience in DNS/DHCP and IP Management application support
Experience in installing, configuring, and troubleshooting IPAM/DHCP/DNS suite of products in a large distributed environment
Knowledge of creating & modifying DNS zone files manually (forward and reverse zones)
Knowledge and Experience in forecasting IP Address capacity requirements in every type of end user accessible network
Knowledge and Experience in managing IP Address dynamics in a large enterprise environment
Experience in monitoring address utilization to manage capacity of IP Address space
Experience with IPv6
Experience working across multiple disciplines (Servers, Desktop, LAN, WAN)
Experience working in a fast paced environment and be on call for after-hours issues as needed
Excellent communication skills in English
ISC DNS Certification preferred, CCNP is a plus

IT Support Specialist Resume Examples & Samples

Manage the inventory tracking of all computing devices used by Top Management and Pas
Coordinate all computing devices purchases for Top Management and Pas
Constant look-up and evaluate new computing devices or latest IT gadgets for Top Management
Assist team with other duties required to maintain the Top Management Support operations smoothly
Expert on knowledge tools, client management tools, mobileiron and remote control software to help resolve at least 90% of incidents reported by Singtel Senior Management
Needs to quickly diagnose triage issues and deliver a high level of Top Management service
End to end ownership to work across service partners or other deep-level support to ensure Top Management incident is been resolved promptly
Frequently lookup for any methods and procedures that could help to drive up the productivity and efficiency in Top Management Support operations
Top Management support reporting and data analysis to identify improvement areas, partnering with service owner on continuous service improvement
Supervisory role on Top Management Support outsourced contract staffs that involves

IT Support Specialist Resume Examples & Samples

Experience in systems support and operations, including LAN administration, PC and User support
Excellent problem solving and communications skills
Specific experience is required in one or more of the following areas: Hardware (Intel-based equipment),
Software (PC based operating systems and applications); Networks (Windows), and others
Familiar with standard IP-based networking topologies, networking hardware and exposure to network standards, and network protocols
Fluent English

IT Support Specialist Resume Examples & Samples

Providing Telecom and Conference Room support
Perform other duties as assigned
Strong knowledge of WebEx, and Cisco Unified Communications Manager

Junior Help Desk / IT Support Specialist Resume Examples & Samples

3 years minimum experience in IT call center environment
3 years minimum experience with Microsoft Windows and Office
3 years minimum experience supporting Mobile devices IOS, Android, Blackberry
2 years minimum experience with MAC OS
2 years minimum experience supporting clients using remote access software
2 years minimum experience supporting remote connectivity (VPN)
Related IT certifications preferred but not required
Related College degree preferred but not required

Principal IT Support Specialist Resume Examples & Samples

Support of production LAN/WAN firewall environment
Apply global information security office network access standards and security zone standards to build firewall rule policies in respect of production support and change requests
Work as a key member of Network Support team with broad knowledge of currently supported firewall and VPN technologies
Support of firewalls to support functions like Partner Site to Site VPN connections, application deployments, lab separation and internet egress
Supports the firewall infrastructure. Be engaged with engineering for project related work or needed changes to environment as needed
Provide Level 3 support for Operations during business-critical incidents requiring knowledge of incident management, change management, troubleshooting methods & tools, log review, monitoring, alerting & reporting. This will include interfacing with Data Center Operations teams when end to end client server troubleshooting is required
Strong skills in technical documentation
Experience in editing/maintain technical documentation, ability to read and interpret network diagrams and knowledge of trouble ticketing
Demonstrate an understanding of role of firewall in different situations including application delivery, lab separation and internet egress
Strong knowledge of the operation of Juniper Netscreen/SRX, Cisco ASA/Firepower/FTD, Juniper/Pulse Secure VPN and their limitations and deployment scenarios,
Experience in using sniffers and packet captures to resolve production issues
Demonstrated expertise of networking knowledge including a thorough understanding of the OSI model through TCP/IP layers 2 through 7
Strong understanding of Juniper Network and Security Manager NSM, JunOS Space, Cisco ASDM, CSM for delivery of uniform global policies across multiple firewalls for security and policy management including device configuration
Understand how business application requirements drive Firewall policy and rule sets
Ability to work with business requestors to translate business requirement, match against security polices and convert into firewall rule sets
Good understanding of ACL’s and when they would be deployed to compliment or in place of firewalls
Familiarity with Juniper VPN technologies including Netconnect and JunOS Pulse client deployments, SA-6500 and MAG-4610 platforms, clustering of those technologies as well as proxy of authentication to external systems e.g. RADIUS and LDAP/AD is a plus
Any exposure to Checkpoint, Cisco ISE, F5, Bluecoat, NSPM via Tufin, Skybox, AlgoSec technologies is a big plus
Vendor security certifications, including CCSA, CCSE, JNCIS, and JNCIA is a plus
Good spoken and written English, Good Communicator, and comfortable in speaking with Senior Management

IT Support Specialist, Associate Resume Examples & Samples

Report status of technology issues through various tools such as Numara, Classroom Status Board, R&R, and other communication tools. Support resolution of Help Tickets for technology requests or incident reports
Procurement and maintenance of products, supplies and inventory lists, including maintaining PCard transactions/logs for preparation of tech fee proposals and other funding sources
Provide equipment demonstrations of devices and services including tours of IT/AV enabled spaces. Maintain customer and vendor relationships
Direct student and temporary employee support of IT/AV enabled spaces

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