IT Support Technician Resume Samples

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J Dibbert

Jerald

Dibbert

6094 Herman Shoals

Boston

+1 (555) 276 7160

6094 Herman Shoals

Boston

Phone

p +1 (555) 276 7160

Experience Experience

Philadelphia, PA

IT Support Technician

Philadelphia, PA

Kemmer LLC

Philadelphia, PA

IT Support Technician

Manages and maintains documentation pertaining to servers, systems and network environments. Works to improve and develop new processes
Provides technical assistance to end users on the Local Area Network and remote users connected to the TPNM Network
Assists the Director of Network & Infrastructure in maintaining basic network operation and provides backup as necessary
Use tools and applications for monitoring desktop performance and provide performance statistics and reports
Provide information to Team Members on established policies, procedures, and services provided
Assist in ongoing management of devices using the KACE management tool
Assist in maintenance and operation of our network and Mac management infrastructure

Detroit, MI

Local IT Support Technician

Detroit, MI

Williamson-Torp

Detroit, MI

Local IT Support Technician

6 In coordination with network administrators, assist with network software deployment and problem troubleshooting
8 Provide introductory training and support on new hardware and software to
Actively identify and communicate areas of improvement to his or her team lead
7 Provide follow up and progress updates to the users
9 Utilize a good working knowledge of the operating systems and of on-line
Build, deploy and maintain workstation and build machine environments for employees according to group standards
Provide technical support on Desktop facilities

present

New York, NY

Senior IT Support Technician

New York, NY

Greenholt, Hahn and Kozey

present

New York, NY

Senior IT Support Technician

present

Support Hardware and Software asset management, tracking and auditing for devices not connected to the network and according to Maersk Line global processes
Provide VIP support to selective customers as per SLA and agreement
Assist with equipment replacement cycle
Manage and complete incident and move, add, change (MAC) requests and update ticketing system accordingly
Create, delete and maintain user system accounts and passwords in Active Directory, corporate email system, phone system, and related applications and services
Ensure that Group IT Security standard processes are followed for services provided
Maintain a neat and organized workspace

Education Education

Bachelor’s Degree in Computer Science

University of Washington

Bachelor’s Degree in Computer Science

Skills Skills

Demonstrable strong initiative (is proactive) and motivation with the ability to learn quickly
Strong organizational skills; attention to detail Strong customer service skills
A strong sense of customer service and demonstrable history of excellent customer-facing skills
Highly organized and detail-oriented with the ability to multitask
Strong ability to communicate detailed technical information to non-technical customers
Strong maturity, professionalism, and judgment; ability to complete most work with minimal supervision
Ability to balance competing priorities with good time management and attention to detail
Ability to read, analyze, and interpret professional journals and technical procedures
Working knowledge of basic PC and devices and troubleshooting techniques
Ability to gather information, extract relevant data and apply knowledge to make valid decisions

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IT Support Technician Resume Examples & Samples

2 years of experience with Windows 7-based workstations and high-performance multi-processor parallel computing platforms
Ability to work independently with limited supervision
AA or AS degree and 1 year of experience with supply or logistics or 3+ years of experience with supply or logistics in lieu of a degree
Experience with troubleshooting with Abaqus, ANSYS/Fluent, Intel Fortran and C++ compilers, Matlab, Maple, Microsoft Office, and Project Visio
BS degree in CS or in a related field
SSCP certification
Microsoft Certified Desktop Support Tech (MCDST) Certification

IT Support Technician Resume Examples & Samples

Provide preventive maintenance for all systems hardware within facility
Partner with corporate IT when issue escalation is necessary
Install and repair computer equipment while adhering to safety standards
Must be willing to work flexible hours
Start time for shift is 11PM

IT Support Technician Early Shift Pm Am Central States Distribution Resume Examples & Samples

Troubleshoot system issues within the distribution center, including network, warehouse management and communications
Provide preventive maintenance for all systems hardware within facility
Maintain accurate inventory of facility systems
Recommend system solutions for building processes, when appropriate
Manage hardware repairs that are sent to external vendors
Start time for shift may be between 11PM- 7AM
Previous experience working in systems technology preferred
Ability to work independently as well as collaboratively
Clear and effective verbal communication and strong interpersonal skills

IT Support Technician Resume Examples & Samples

POST TITLE: IT Support Technician2. ROLE AND PURPOSE OF POSITION
REPORTING RELATIONSHIPSOperational: Business Support ManagerFunctional: Managing Director5. RESPONSIBILITIES
IT / Desktop Support

IT Support Technician Resume Examples & Samples

In person technology support for NY offices
Support all hardware, software, and mobile technology issues. Perform problem determination and resolution as required. 50% mac and 50% PC
Responsible for the connectivity and configuration of remote/mobile technologies
Provide general technical advice/training to employees/associates
Provide project support for all maintenance and deployments to user population
Monitor all problems to resolution, even if the problem is not Desktop related
Properly set resolution expectations and provide continuous status reporting to support population for unresolved problems
Perform problem determination within the Desktop environment and other relevant infrastructure platforms. Escalate issues to appropriate support groups, as required
Backup support technician for C-level executives
Experience using helpdesk ticket tracking systems
Demonstrated experience with Windows 7 and MS Office suite of products required (Office 2010)
Demonstrated experience with Mac operating system and Adobe applications
Knowledge of Microsoft Active Directory and Exchange 2007/2010
Excellent understanding of Networking Technologies, TCP/IP, VPN, DNS, DHCP, FTP and SMTP
Familiarity with phone/PDA/tablet technologies
Working knowledge of VoIP Telephony
Experience with support of local and networked printers
Experience with support of remote access/VPN technologies
Ability to configure and deploy hardware and software
Knowledge of Exchange 365 a plus
Bachelor’s Degree and/or applicable technical experience desired
Apple certified technician is a plus. Familiarity with Mac OSX is preferred

IT Support Technician Resume Examples & Samples

1+ year of Tech Support experience
Recent Mac and PC experience
Excellent communication skills (written and verbal)

IT Support Technician Resume Examples & Samples

Onsite Hands-on and remote installation, configuration and troubleshooting of
Desktop hardware systems including attached peripheral devices
Office copiers
Supported mobile devices
VoIP system and handsets
Office video conferencing system
Wireless connectivity, VPN connectivity
Help with equipment tracking and refresh/upgrades under corporate direction. Record and maintain hardware and software inventories, site and/or server licensing, and user access and security as part of equipment tracking
Deploy system changes to stores and corporate devices using TRBJ approved system tools
Log calls/incidents/outages in TRBJ Help Desk System, resolve within department service level agreement times
Coordinate with corporate IT staff to research and develop changes and configurations when needed
Perform local storage backup/recovery functions if needed
Use only TRBJ IT approved tools for troubleshooting, configuration, deployment, and monitoring
Using written procedures, configure, troubleshoot, maintain and upgrade selected infrastructure equipment (Wireless access points, telecommunications equipment, secondary storage, etc.) under corporate direction
Research and recommend hardware and software development, purchase, and use
Write and maintain system documentation (IT procedures and user FAQs) and system problems and resolutions for future reference (root cause and NOC notifications)
Work with onsite and remote IT vendors
Maintain confidentiality with regard to the information being processed, stored or accessed by the network
Assist in acclimating new employee to TRBJ technology and desktop/office systems to aid in productivity
3+ years of hands on PC, MAC, and IOS system experience
Intermediate Microsoft Windows 7/8, Office 2010/2013
Experience with Apple MAC OSX and above and IOS, and Microsoft Office 2010
Active Directory and Outlook profile experience
ShoreTel VoIP or Polycom video conferencing experience a plus
Ability to investigate and analyze information and to draw conclusions about computer hardware and software problems
Ability to write non-technical instructions in the use of programs
Some knowledge of data computer security procedures and practices
Knowledge of federal copyright laws as they pertain to the use of computer software
Responsibilities may require evening and weekend work in response to needs of the systems being supported
Associate Science degree/Technical certification

IT Support Technician, Vail Resorts Retail Resume Examples & Samples

Exceptional ability to triage, case, resolve and document issues into an IT Service Management System in a high pressure environment
Must have excellent analytical, problem solving and troubleshooting skills of hardware, software and IP networking (LAN/WAN/Wireless)
Excellent communication and follow up skills; written and verbal
Strong customer service background. Requires the ability to communicate technical information to non-technical staff while maintaining composure under pressure. Will be supporting multiple layers of staff within the company
Identify and assess root cause of technical trends, identifying opportunities to better serve the user community
Highly self-motivated and directed
Prepares documentation and written procedures where needed
Execution of tasks and projects as directed by management
Must possess a strong sense of urgency and commitment to results
Remote support
Microsoft Certifications a plus
Point of Sale (POS) support experience
POS peripheral support: scanners, printers, keyboard, etc
Knowledge of iSeries and as400 systems preferred
HEAT incident management software a plus
Experience with Account Administration
Knowledge of PCI and SOX guidelines

IT Support Technician Resume Examples & Samples

Functions/Responsibilities
Required Qualifications
Job Experience
Able to resolve issues and isolate faults methodically
Able to deal with frequent change, and unexpected events
Demonstrates accuracy and thoroughness
Able to learn quickly
Formal Education/Degree
BS / BA in Computer Science (or equivalent in experience)
Relevant Technologies
OS: MS/Windows Server 2008/2012 and MS Windows 7/10
Hardware Platforms: HP Desktop and ProLiant Servers, Cisco Switches. Tablets and Smartphones
Applications/Software: MS Office, McAfee Antivirus , Microsoft SCCM, BackupExec, Ghost (or equivalent), and PGP disk encryption

IT Support Technician Resume Examples & Samples

Assist in maintenance and operation of our network and Mac management infrastructure
Perform System / Network Administration
Identify and explore new technologies which will help enhance the overall IT function
Take ownership of IT projects, which involve design, deployment, troubleshooting, and maintenance of existing and future solutions
Mac administration
Single Sign-On / SAML
Open Directory / LDAP / Active Directory
Mixed Mac and PC environment, with the emphasis on Mac
Networking including Firewall setup, VPN management, VLAN focusing on security and industry best practices
Mobile device asset, management and encryption
Atlasssian tool set administration

IT Support Technician Resume Examples & Samples

To provide support to all 1st line requests from users for all hardware, software and associated IT issues
To proactively provide information to users on the progress of outstanding support calls
Utilise support desk software effectively ensuring the maintenance of records are regularly updated
Monitor unassigned support tickets and assign them across the team appropriately
Where appropriate escalate calls to the necessary teams within IT for resolution
Keep user accounts, mailboxes, distribution and security groups within Active Directory and MS Exchange effectively managed and up to date
Where required log support calls with third parties and monitor through to resolution
Manage starter and leaver account process including the allocation of new hardware
Monitor loan IT equipment and ensure equipment is available when needed and returned on time
Work collaboratively across the helpdesk team to identify repeat issues and underlying problems to minimise future risks
Use initiative to identify more efficient ways of working related to helpdesk support thus improving the service offered to the business

IT Support Technician Resume Examples & Samples

Installs and troubleshoots switches
Contributing to self-improvement through training initiatives
Communicating with other departments to report and resolve software, hardware, and operations problems
Installing and testing software upgrades
Using research, analysis and AOL expertise to develop creative/innovative solutions
Must have the ability to quickly adapt to and thrive in a fast-paced change environment with a very strong background in and advocacy for customer satisfaction
You will enjoy working independently and with autonomy with minimal instruction

IT Support Technician Resume Examples & Samples

Serve as primary point of contact and subject matter expert for internal technology services for 50 employees
Supports facility network, warehouse management system, broadcast, phone systems and manage relationships with vendors
Assists in supporting internal communications systems and processes, assess requirements to improve efficiency of communication and implement innovative solutions
Supports email and admin systems including creating accounts for new hires
Contribute to training new and incumbent employees in IT protocol
Install and repair hardware and equipment
Research new technologies for internal use, conducting needs analysis to identify requirements and cost-benefit analysis to determine fiscal impact
Contribute to the development and implementation of policies and procedures related to information technology

IT Support Technician Resume Examples & Samples

Responsible for in store technology technical support including PC, POS, and software maintenance, support, monitoring, and lifecycle at retail stores
Assist the Store Support Supervisor and larger Direct team to provide recommendations and implement cost-effective and manageable solutions
Assist the IT Infrastructure Services team to optimize and manage the appropriate servers, network, and phone systems
Test software upgrades and operating systems prior to deployment
Coordinate automated software installations and upgrades
Assist with the maintenance and development of vendor relationships and coordinate technical aspects of new and existing stores
Assist with the Investigation of software and hardware problems and help coordinate the problem resolution with other IT staff as needed
Create and maintain documentation of IT processes and problem resolution details
Serve as backup to the Store Support Supervisor
Provide support to stores in the evenings, weekends, and holidays
Assist with submitting, monitoring, and supporting IT Change Requests, Logical Access, and the IT Request Site
Bachelor of Science in computer science, computer technology or related field/equivalent experience
1-3 years supporting Windows server and desktop products
Experience with point of sales systems and interfacing technologies
Experience supporting a retail environment preferred
Familiarity with vendor management, application development and database technologies
Dedication to providing supreme service to all levels of the organization
Excellent PC skills utilizing Microsoft Office software, network diagnostics, monitoring, and troubleshooting software
Willingness and ability to maintain current with advancing technology
Willingness and ability to manage technical projects to success
Strong team player
Office environment. Utilizing an office desk – sitting, reading, listening, or speaking with the ability to move intermittently throughout the day
Ability to operate office equipment, including computers, copiers, fax machines, and phones
Ability to lift up to 50 pounds occasionally; 20 pounds frequently (PC/server setup and installation)
Ability to perform cable installation and termination
Ability to travel as needed to support store expansion and troubleshooting efforts up to 25%

IT Support Technician Resume Examples & Samples

Install, configure, maintain and upgrade computer hardware, operating systems, applications and peripherals
Perform analysis, diagnosis, and resolution of problems related to computer hardware, operating systems, applications and peripherals
Recommend and implement proactive or automated solutions to resolve recurring system related issues
Utilize tools to assess the need for performance upgrades to systems
Ensure the overall efficient operation of the company’s computing environment
Receive and respond to incoming calls and e-mails regarding problems with computers, associated hardware and software
Ensure that the computer systems are provided with appropriate network connectivity through Fender’s existing LAN and wireless LAN
Maintain an inventory of standard related hardware and software
Maintain helpdesk notes and documentation concerning daily activities
Interact with approved hardware, software and services vendors
Setup new user accounts within Active Directory and provision users for access to Exchange, VPN and print services
Perform basic security functions within a Windows-based network, such as: resetting passwords, changing file and directory permissions, enabling or restricting access to network service

IT Support Technician Resume Examples & Samples

Maintain the security and protection of electronic information resources to include computers, network, software and data
Complete and document work orders as assigned in a timely manner
Setup, configure, install and functionally check all pc hardware equipment and associated peripherals
Install and configure application on TTUHSC computers
Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs
Provides initial and recurring on-the-job training of current and new support staff as a collaborative team member with peers
Manage outside resources to accomplish tasks and projects in a timely, efficient manner
Fulfills departmental requirements in terms of providing work coverage and administrative notification during periods of personal illness, vacation, or education
Performs other duties and tasks as assigned from time to time consistent with established verbal and written policies, procedures, and schedules
CompTIA A+ certified
Apple certified
Dell certified

IT Support Technician Resume Examples & Samples

With some supervision by management and/or project leads: Provides department or unit, primarily hardware and some software support and maintenance, including, but not limited to, desktops, printers, lab equipment, etc. Troubleshoots primarily hardware, some software, or some system problems, interfacing with central technology support areas. Performs technical duties necessary for department or unit business operations. Specializes in hardware and software relevant to the department or unit. Adheres to all appropriate Institutional policies (including IT OPs) and other relevant internal departmental policies
Exercise judgment based on an understanding of organizational policies and activities
Plan and organize effectively, prioritize goals, use time efficiently, and stay on task
Establish and maintain effective work relationships
Intermediate level analytical skills, including process description, logic, problem diagnostics, and problem solving
Intermediate technology hardware and software competency
Training in fundamental and advanced hardware and software support through education or experience. Works as part of a team to provide Tier 1 and Tier 2 support for PC, Mac, and network support for TTU Libraries’ faculty and staff as well as patrons and users of public access workstations and online resources
Provides training for Support and Development team student assistants, in necessary skills to provide

IT Support Technician Resume Examples & Samples

Basic analytical skills, including process description, logic, problem diagnostics, and problem solving
Basic technology hardware and software competency
Training in fundamental hardware and software support through education or experience
Attend training for FourWinds, if offered, and keep up to date with the latest trends and best practices regarding digital signs
Add/Remove PCs in AD OUs. Create and Edit GPOs according to needs of classrooms, computer labs, and other areas
Create notes/documentation for all changes made in AD
Utilize the FootPrints helpdesk system to keep track of issues and to maintain a knowledgebase of technology issues
Support and maintain Mediasite permanent installations where applicable. Maintain support documentation regarding Mediasite support protocols and procedures
Manage, edit, and compile recordings according to College of Human Sciences policies and procedures
Maintain support documentation regarding computer lab support protocols and procedures
Maintain an information list, of software, that is installed on PCs in each computer lab
Assist faculty/staff/students with technical issues
Troubleshoot and Maintain PCs and Printers. Communicate with Faculty teaching in the labs to determine best software solution
Present new software needs to Unit Manager
This position will directly support students that may need assistance and may indirectly assist students by providing the necessary equipment and software for their classroom purposes

IT Support Technician Resume Examples & Samples

Complete and document work orders as assigned
Provide technical support for Helpdesk calls and Tier I support staff
Set up, configure, install, and functionally check all PC hardware equipment and associated peripherals
Install and configure applications on TTUHSC computers
Issue pagers; keep accurate records and assist with pager maintenance
Maintain software approval procedures, requests and service-level agreements
Manage outside resources to accomplish tasks and projects in a time frame given by supervisor
Provide knowledge transfer to peers while maintaining a positive team-oriented attitude and a collaborative team member
Fulfills departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education
Performs other duties and tasks as may be assigned from time to time, consistent with established verbal and written policies, procedures, and schedules
CompTIA A+ certification
Dell certification

IT Support Technician Resume Examples & Samples

Help maintain local IT infrastructure
Software deployments
Machine builds
Equipment set-up (requires bending, lifting, kneeling,etc.)
Help Desk ticket support
End user support
File restores
Assist with special one-off project work
Create documentation
Some IT experience required
Microsoft operating systems
Microsoft Office Suite
Desktop and laptop hardware
Troubleshooting issues to resolution
SCCM experience desired but not required
Computer imaging experience desired but not required
Self-motivated, pro-active, responsive, and able to work independently
Comfortable communicating with all levels of staff

IT Support Technician Resume Examples & Samples

Recording and responding to user queries using the support system
Maintaining ownership of user problems until a mutually satisfactory resolution is obtained
Escalating issues appropriately to other team members or other teams
Recording the details of investigations and fixes on the system
Highlighting persistent problems
Ability to write and speak English fluently
Entrepreneurial spirit
Demonstrated experience in a similar role with web-based systems
Excellent communication skills – both verbal and written
Experience in training on various IT related subjects
Knowledge of MS Office/Outlook
Experience of Windows 7
Experience supporting a CRM system, especially SalesLogix beneficial
Experience of ITIL in a support environment would be an asset

IT Support Technician Resume Examples & Samples

Represents the I.S. department as the first point of contact for helpdesk trouble ticket and request management
Ensures that desktop computing resources are available and in working order for employees. This requires re-imaging operating systems, installing software, handling warranty issues, and related tasks
Creates, modifies, and maintains a current knowledge base for helpdesk and customer self resolution of known items
Works to ensure the company's compliance with software EULA's. Enforces standards and accountability across all departments with regards to software licensing
Creates reports as necessary to show compliance and task completion. Weekly written reporting to the I.S. manager is expected
Recommends tools and technologies that will improve the I.S. department and better meet customer needs
2 years experience directly related to desktop/helpdesk support in an IS department. Experience using TrackIT is plus
Technical background in production environments with an understanding of LAN/WAN environments, virtualization, router and firewall configuration, Windows operating systems, enterprise email, SQL, CRM, Helpdesk ticket tracking software, fax server, tape backup procedures, web and e-commerce, Linux, Unix, network infrastructure, Active Directory, and PBX systems
Current on latest technology and related standards and best practices
Ability to learn applicable computer systems
Good analysis and problem solving skills
Proven good decision making skills
Strong planning and organizational skills and techniques

IT Support Technician Resume Examples & Samples

5 years of demonstrated experience managing IT equipment for the DoD
2 years of demonstrated experience with FCoE equipment
Proficiency in MS Office products to include Word, Power Point and Excel
Certified system administrator with active certification
2 years of experience with Linux and Windows operating systems
6 months of experience installing, updating, and troubleshooting COIN Software (Common Operator Interface for Navy)
A current and active interim or final SECRET security clearance

IT Support Technician Resume Examples & Samples

Manage laptops – PC and MAC
Deploy PC and MAC for new employees
Configuration of Office365 accounts
Installation of Office2013, Adobe Acrobat and other key software for end users
Deploy and configure desk phones
Deployment of iPhone and other mobile device management
Document assets that have been deployed
Deploy and maintain printers
Contribute to server installation
Asset management
Troubleshoots PC/User issues
Design and prepare technical reports, presentations, or briefs
Education: Bachelor’s Degree desired
Experience managing mixed (Mac & Windows) environments
Minimum 3 years of directly related experience
Must be highly experienced with Desktop Support handling multiple projects at once
Experience with Office365
Basic administration of Microsoft Active Directory
Excellent customer service, multi-tasking, time management and organization skills
Must demonstrate sound troubleshooting skills and be able to follow through to resolve issues

IT Support Technician Resume Examples & Samples

Associate’s Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field, or equivalent work experience
Typically has 1-3 years of relevant technical or business work experience
Demonstrated working knowledge of basic hardware and software products and problem solving/ diagnostic skills

Local IT Support Technician Resume Examples & Samples

Bachelor’s degree in Information Technology/Comnputer Science or equivalent relevant experience
2+ years of experience in a technical support to end user position, preferably within a 100+ users environment
Technical certifications are an asset (CCNA/MTA/MSCA/CompTia/etc)

Seasonal IT Support Technician Resume Examples & Samples

A+ Cert within 6 months plus have knowledge of Linux or Unix
2+ years experience in a production environment
Stand/walk for shifts 10-12 hours long
Willingness to work flexible schedules/shifts/areas, including weekends, nights and holidays
Experience setting up, taking down and re-locating Xterms and PC systems
Install/test/troubleshoot applications
Image and maintain desktop and laptop systems
Configure and maintain Cisco switches and routers
Provide support and learn the skills needed to support specific FC Automated Systems

IT Support Technician Resume Examples & Samples

Carrying out execution of change management requests as required (which may include out of hours work)
Management of imaging of workstations and laptops
Ensuring that work is carried out to a high standard and complies with all Amazon polices and guidelines
Maximizing availability of all IT equipment and infrastructure through continuous improvement and proactive, preventative maintenance, continuously look to improve equipment efficiencies and cost reductions accordingly
Delivering outstanding level of service to your Customer base
Conducting end user equipment trials and testing
Experience in MS Windows System Support
Demonstrable strong initiative (is proactive) and motivation with the ability to learn quickly
Ability to be flexibility in working hours and shift patterns to provide cover for operational requirements
Some Linux/Unix System Support experience
IT / ICT vocational or further education qualification would be advantageous
Help Desk / Technical support experience
Ability to train others and generous with time to pass on knowledge
Project management – technical task execution

IT Support Technician Resume Examples & Samples

Understanding of basic computer/network concepts and terms
Experience in Microsoft Office applications including but not limited to MS Word, Excel, Power Point, and Outlook
Stand/walk for 10-12 hours at a time
Willingness to work flexible shifts and schedule including weekends, nights, and holidays
Experience troubleshooting and maintaining laser printers and zebra printers
Excellent written and verbal communication skills. Comfortable communicating in person and via phone/radio with peers, managers, and vendors
Network + Certification or equivalent experience/knowledge
A+ Certified or equivalent experience/knowledge
1-3 years of experience working in a production environment
Ability to prioritize work based on department and production objectives
Willingness to relocate as business needs arise for career advancement opportunities

IT Support Technician Resume Examples & Samples

Windows System Support & troubleshooting
Linux system support & troubleshooting
Demonstrated experience troubleshooting and fixing hardware problems
Image deployment/maintenance for desktop and laptop systems
Networking & Telecom skills
Demonstrated experience in an IT production environment
Willingness to work flexible schedules/shifts/sites, including weekends, nights and holidays
Experience tuning, setting up, taking down and re-locating PC hardware
Highly-organized, detail-oriented person
Experience administering PBX and voice mail systems
Mac OSX system support / troubleshooting
Ability to create and administer clear, concise documentation to lower the possibility of a repeat problem

IT Support Technician Resume Examples & Samples

Must be willing to work in a fast paced and growing European and global environment where some travel maybe required
Superior technical aptitude, written and oral communications skills and experience and the ability to deal effectively with people at different levels and in different situations
Linux/Unix system support and ability to write simple scripts in some administrative language
1) Experiences in installation and configuration of Windows 7 or RHEL 5/Ubuntu or Mac 10.6.8 / 10.7 in enterprise environment, as well as the support experience and knowledge of MS Office 2010 or 2007 (mandatory). MCP / RHCE / CCNA level knowledge on client OS is preferred
3) Leader experience of 3-5 members, and experience of technical escalation point or mentor
5) Business Level English Skills

IT Support Technician Resume Examples & Samples

Bachelor’s degree in Computer Science, Electrical Engineering, Data Communications, or related is preferred
Current Industry Certification (i.e., Apple Certified Support Professional 10.9, MCITP, MCSA, and MCTS) preferred
2-3 year(s) experience in a help desk or related desktop support role
Demonstrated critical thinking and decision-making
Must be available to work in an operations environment with hours ranging from 7am-8pm as well as occasional 24/7 on-call
Occasional travel may be required
Must be able to lift computer equipment up to 50 lbs

IT Support Technician Resume Examples & Samples

2+ years of hardware and software technical support experience
3+ years’ experience maintaining home or small office networks
3+ years’ experience with purchasing, assembly and setup of desktop computers
A firm sense of personal and professional ethics: you earn trust and maintain confidences, do what is right, and speak plainly and truthfully
A keen curiosity, always thinking of ways to improve our business, our customers' experience, our brand in the marketplace, and overall company efficiency
A willingness to learn, strengthen your skills, and apply them to new and potentially foreign problems
The ability to identify the essential tasks when presented with a list of problems or requirements, and execute them with minimal oversight
Approachability and patience when surmounting obstacles and supporting internal staff
Prior successes with multi-tasking while managing your time and priorities
A willingness to own projects and see them through to completion
Experience operating computers through a CLI
SCCM and Casper knowledge is a bonus

IT Support Technician Resume Examples & Samples

Communicate and document issues as they pertain to essential support and service using the Laureate Service Management System
Review all open tickets for update and resolution on a daily basis
Monitor all pertinent support queues to ensure work is moving in a timely and reasonable pace. Take appropriate action by notifying responsible parties of any potential bottlenecks, potential service level agreement failures, and breech of Helpdesk service policies and procedures
Ability to troubleshoot applications and hardware in a methodical and rational manner
Beginning/Intermediate understanding and familiarity of Mac operating systems
Express themselves clearly when writing directions, assignments, and policies
Training may consist of a course taken in secondary school or in a trade school, but experience would likely be gained from "on-the-job" working with their supervisor or other employee. Examples of certifications: A+ Core, Network+, or Helpdesk Analyst

IT Support Technician Resume Examples & Samples

Initiates video conferencing sessions for students, faculty and staff
Takes inbound Support calls and service issue calls, transfer users to appropriate resources
Instructs the students on how to use the online tools and help familiarize them with the online environment
Assists vendors with networking copier equipment
Maintains Computer lab equipment
Follows University’s core values
High school diploma, college preferred
Experience in IT support environment is beneficial
Experience with Windows Server and Active Directory is beneficial
Valid driver’s license for State of residence and at least minimum liability insurance required by State
Ability to work evenings and/or weekends

IT Support Technician Resume Examples & Samples

Preferred two (2) years’ experience as a computer/network professional with a diverse technical background of workstation Operating Systems and software. For example, Windows XP, Windows 7, Microsoft Office Suite, and IE and other software as appropriate
Certifications to include, but not limited to: CompTia A+ required, CompTia N+ and Microsoft Certified Professional (MCP) preferred
Effective oral and written communication skills demonstrated at all levels
Demonstrates effective time management skills
Ability to work in a team environment to accomplish a common goal

IT Support Technician Resume Examples & Samples

Responds to users’ requests for support on technical issues related to supported software and hardware computing platforms in person, via telephone, email and chat
Ensures customer support standards are met. Makes appropriate entries related to user contacts in issue tracking system
Diagnoses and resolves common and routine user problems, referring more complex and unfamiliar problems to the appropriate level. Follows up with customers to notify of status of issues
Dispatches technicians and vendors to resolve technical issues as appropriate. Follows up with technicians to ensure problem resolution
Participates in new application rollouts and testing. Deploys new hardware and virtual systems as required
Responds to problems that are escalated by junior Network Operations Center Technicians, escalating incidents as required or appropriate
Manages and maintains documentation pertaining to servers, systems and network environments. Works to improve and develop new processes
Investigates reported IDS notifications, reporting results to appropriate parties within the designated time frames
Proactively suggests enhancements to existing configurations, technologies and procedures. Makes recommendations regarding new tools and procedures that will aid in overall system uptime and reduce time to resolution
Establishes and execute improvement plans as appropriate
Works closely with all IT functional areas to design and implement operational requirements for new and existing IT systems
Works with business stakeholders on matters relating to infrastructure operations, e.g., major incident review, management escalations and continuous improvement plans
Troubleshoots intricate networking issues
Assists with hardware / software purchasing decisions
Supports other key initiatives as the business dictates
Ability to work day, swing or night shift as required
Excellent communication skills: ability to effectively interact with people at all levels of the organization. Excellent listening, interpersonal and oral / written communication skills
Ability to gather information, extract relevant data and apply knowledge to make valid decisions
Complete understanding of escalation, incident management and change management processes and procedures of the NOC
A good understanding of Higher One applications, products and internal systems, end-to-end
Experience with network and systems operations
Must be able to work autonomously with minimal on-site support staff; highly organized, self-motivated, able to multi-task, able to work independently as well as a team player
Analytical and detail orientated
Knowledge of Linux, Windows and UNIX a plus
Able to prioritize multiple events, handle pressure and accurately communicate status and escalations to senior staff. Must be able to multi-task and prioritize in a fast-paced environment
Ability to balance competing priorities with good time management and attention to detail
Strong technical diagnostic expertise, including problem investigation, reproduction and resolution skills required. Ability to use effective troubleshooting and information gathering techniques
Demonstrated team participation skills; information sharing of technical skills that contribute to the ongoing development of knowledge in the group
Hands-on usage and intermediate administrative capabilities with Linux and Windows
Experience with: routers, switches, firewalls, WAN, LAN, VoIP, Telecomm and other internetworking technologies
Experience with packet-sniffing applications
Able to provide technical guidance to less experienced personnel, either individually or as part of a team
Knowledge of Windows 2003/2008 Server and Linux
A+, Microsoft certifications a plus
Experience in writing FAQs and documentation

IT Support Technician Resume Examples & Samples

Provides support for hardware, software, telecommunications problems and standard customer service related issues that arise from the customer's use of these programs
Communicates directly with customers either in written form or in person. Installs hardware and software at customer sites; diagnoses and repairs computer related problems
Provides software training to end users and sales representatives
Identifies hardware and software problems and recommends the best possible solution for resolving the problem
Assists users with questions and problems and works on simple applications
Responsible for conforming to and supporting Technology Services Department policies, procedures and standards
Knowledge of operating systems related to personal computer systems and peripherals, modems, COM ports and port addressing
Knowledge of MS Internet Explorer
Working knowledge of Call Tracking; MS Office (Excel, Word, Outlook and Access); AS/400 Query or Showcase, Visual Basic- this is a plus to have but not a minimum requirement
Ability to communicate effectively both orally and in writing Good interpersonal skills
Strong organizational skills; attention to detail Strong customer service skills
Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing
Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus
75% or more time is spent looking directly at a computer
75% or more time is spent addressing customer issues on the telephone
Ability to deal with stressful situations as they arise

IT Support Technician Resume Examples & Samples

Ensure the IT systems infrastructure and connectivity is maintained to systems hosted elsewhere
Provide support for the Servers (Windows 2008 and 2012), PCs (primarily Windows 7), PC applications and Printers throughout the facilities
Install Company approved software (MS Office, Smarteam, etc.)
Provide proactive maintenance and troubleshooting for any IT issues
Work with local and wide area network (TCP/IP, DNS, WINS, etc.), wireless/RF devices, Aruba
Responsible for all PC Break and Fix needs including
2+ years of IT experience in Windows desktop support
Knowledge of Desktop applications including MS Office and Lotus Notes
Experience in the support of other desktop technologies including printers and scanners
Ability to troubleshoot basic network issues and escalate as needed
Strong customer service, organizational and analytical skills
Ability to interface effectively with internal customers in a corporate environment

IT Support Technician Resume Examples & Samples

55%-Monitor ticketing system to document, assign and resolve end user technical problems. Follow-up with customers to ensure appropriate resolutions have been implemented
15%-Create, update and solicit documentation from team members to ensure appropriate knowledge of systems and applications is available, As a knowledge center contributor, introduce efficiencies to support processes and provide customers with self-help resources, as appropriate
10%-Identify, image, configure, customize, assign and deliver workstations for new users, current user equipment upgrades and current user PC re-images. Conduct new user orientation as appropriate. Retrieve, re-image and store PC equipment from separating employees, temps, contractors and consultants. Maintain PC image library. Perform all PC workstation, peripherals and IT phone moves for employee, temp, contractor and consultant physical moves. Setup laptops and projectors for conference room meetings in HQ
20%-Provide assistance in maintaining inventory records, monitoring repairs and procuring IT-authorized hardware and software. Assists in administering Active Directory domain accounts as required. On board and Off board users by assisting in the creation and suspension of all relevant domain, email, IP phone and application accounts as necessary

IT Support Technician Resume Examples & Samples

Windows Server and Windows desktop management
Microsoft Office 365 coordination and configuration
Management of online backups
Office networking
Possess a proactive customer service mentality
After hours support and weekend maintenance as required
Effective customer communication suitable for the Australian business environment

IT Support Technician Resume Examples & Samples

To provide a 2nd line support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental KPIs and SLAs are met
Providing onsite support to a number of offices in the Dublin city area, own transport advantageous but not essential
To review, write and execute change management requests as required (which may include out of hours work)
To provide an out of hours on call support service on a Rota basis, to provide 24/7 support to the site if required
To act as a point of contact for contractors or external suppliers and clearly communicate technical issues and Amazon standards
To escalate system and network issues to dedicated support teams and work towards resolution
Project Management including acting as a single point of contact for projects, to provide technical support/input to site and team projects and initiatives
Procurement, inventory and asset management of IT equipment as well as IT lifecycle
Interact with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand
To assist other members of the EU wide Client Support Services Team
University degree or equivalent, alternatively work related experience in an IT support role
Strong Windows and Unix/Linux skills
Experience with shell and other language scripting would be beneficial
Knowledge of, and experience with modern infrastructure hardware including Cisco, HP and Aruba – LAN / WAN and Wireless
Knowledge of a range of AV equipment and video conferencing solutions
Robust troubleshooting and strong analytical skills with demonstrated problem solving ability required
Technical aptitude, written and oral communications skills, project management and the ability to deal effectively with people at all levels (technical and business audiences) and in different situations. This includes the ability to develop clear, concise documentation
Candidates should also have in-depth knowledge of TCP, UDP, DNS, DHCP, HTTP, SSH, TFTP, LPD, LDAP and other common core internet technologies and services
Telecom knowledge including VOIP / SIP and mobile technologies advantageous
Proven ability to operate in extreme high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism
Ideally you will be degree educated and hold professional qualification relating to IT technologies and be able to meet the basic qualification requirements

IT Support Technician Resume Examples & Samples

Understanding of Local Area Network (LAN) and TCP/IP
Identifies, prioritize, and resolve technical problems in a timely manner
Knowledge of troubleshooting laptops, desktop and peripherals
Knowledge of Microsoft Office Suite and Adobe Acrobat
Ability to effectively communicate verbally and written to peers and end users
Has knowledge of commonly-used concepts, practices, and procedures in the use of Microsoft technologies
Works generally under immediate supervision or can work independently
Patience with and empathy for users with all levels of technical aptitude
Occasional overtime and weekend work during busy season
Other duties as assigned by IT Management
Ability to work independently and in a team setting is imperative
Proactive and someone who takes initiative
Good judgment, strong common sense and excellent attention to detail
Demonstrated initiative, flexibility, teamwork, maturity under pressure, anticipating and resolving problems before they escalate
A positive, upbeat personality and empathic to users’ needs
Participate in weekend and off-hours coverage rotation which will require the ability to take on incidents/requests outside of normal business hours to address critical alerts/issues that may arise 24/7
Able lift up to 50lbs

IT Support Technician Resume Examples & Samples

4+ years hands-on IT Support experience
2+ years supporting Microsoft Windows in an enterprise environment
2+ years PC hardware support experience
Proven ability in communicating verbally and in writing with peers, management, contractors and vendors
Willingness to work flexible shifts. This includes occasional weekends, evenings, and holidays (if needed). Site hours are Sun-Sat 6am-11pm Eastern. Some afterhours support may also be required during change management tasks
Experience working autonomously with limited supervision
Ability to explain complex IT concepts in simple terms
Able to lift 25lbs
Bachelor’s degree in Computer science or IT related field
Linux systems administration skills
Microsoft MCSE, MCITP Systems Administrator (Active Directory) and Cisco CCNA certifications
Experience with Data Cabling / Computer Facilities maintenance
Mac OS troubleshooting

IT Support Technician Resume Examples & Samples

To provide a 1st / 2nd and 3rd line support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental KPIs and SLAs are met. Escalating where required. Whether it be an end user or an IT peer the role requires the individual to support and solve all issues – no job is too big or small
To create, write, review and move the bar with regards to standards and the corresponding documentation. Defining processes and measures to ensure their success
To mentor and guide other IT peers across the globe across all levels, lifting the bar both in the technical and non-technical aspects of the role
Project Management including acting as a single point of contact for projects, to provide technical support/input to site and team projects and initiatives. Including prioritization of workloads for both local and remote teams to ensure project delivery
To review, write and execute change management requests as required (which does include out of hours work)
Interact with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand; including all aspects of procurement and inventory management
Contribute to the on call schedule whether for a site or across multiple sites / region
Strong Unix/Linux and Windows skills
Knowledge of, and experience with modern infrastructure hardware including Cisco, HP and Aruba – LAN / WAN and Wireless. Vendor certifications preferred
Candidates should also have had significant past experience with TCP, UDP, DNS, DHCP, HTTP, SSH, TFTP, LPD, LDAP and other common core internet technologies and services

IT Support Technician Resume Examples & Samples

To carry out ad-hoc requests as and when required
University degree or equivalent, alternatively at least three years’ work related experience in an IT support role
Unix/Linux and Windows skills
Robust troubleshooting and good analytical skills with demonstrated problem solving ability required

IT Support Technician Resume Examples & Samples

Provides first point of service for technical IT support of SBU specific solutions
Resolve system issues including coordination between users and other IT personnel
Escalate complex issues to senior level support specialists
Maintain inventory of IT systems within the environment
Simulate or recreate user issues to better understand and resolve reported problems
Install, configure, and troubleshoot computers and other peripherals
Assist in ongoing management of devices using the KACE management tool
Assist in support or organizational virtual server environment
Imaging new SBU-specific workstations
Follow established procedures to report on system compliance posture
High School Diploma/GED equivalent
1+ years of Help Desk or related technical experience
Must be a US Citizen due to contractual requirements
3-5 years of IT Desktop Support or related technical experience preferred
A+ or Network+ certification preferred
Exposure to virtual systems preferred
Prior experience with imaging tools preferred
Working knowledge of PC hardware and software installation, configuration, troubleshooting, and repair
Working knowledge of Microsoft operating systems and software products
Excellent written and verbal communication skills, with the ability to effectively interact with stakeholders at all levels
Track record of balancing multiple priorities simultaneously with the ability to meet deadlines
Flexibility to work occasional evening and weekend hours when necessary for special installations, implementations, or upgrades
Demonstrated ability to work independently with little direction
Proficient in Microsoft Office software products
Proficiency with file and email encryption products preferred
Carry a company-provided phone for emergencies

IT Support Technician Resume Examples & Samples

2+ years experience supporting Microsoft Windows 7/10
Experience supporting Macintosh OS 10.10 or later
Proven ability to work successfully with limited supervision
May require lifting or carrying desktop computers up to 25 lbs
Some on call responsibilities are required
Some exposure with Linux or Unix
Industry training such as Microsoft MCSE, MCITP
Linux systems administration skills / certification
Experience with project management
Experience with server administration (Windows or Linux)
Experience with Audio/Visual or video conferencing support

IT Support Technician Resume Examples & Samples

Participates or may lead short-term project/task planning efforts with team members, associates and other IT groups
Bachelor’s Degree in Computer Science, certifications or equivalent work experience
Typically has 3-5years in functional position or related work experience, education or training

IT Support Technician Resume Examples & Samples

To provide a 1st and 2nd line support service that ensures all IT and AV equipment and infrastructure is running to its optimum performance and that all departmental KPIs and SLAs are met. Escalating where required. Whether it be a single end user or an IT peer the role requires the individual to support and solve all issues – no job is too big or small
To draft, support, audit and move the bar with regards to standards and the corresponding documentation. Helping define processes and measures to ensure their success
To audit, support and execute change management requests as required (which does include out of hours work)
AV/DV equipment setup/strike/troubleshooting/operation/maintenance including: video cameras and equipment, computer laptops, DVD, MP3, or other media players, video projectors, VTC endpoints, audio systems and their components, telephones, document cameras, and other miscellaneous AV related equipment or cabling
Provide white glove AV meeting support for mission critical meeting events
LAN, WAN and Wireless support experience and knowledge
Experience in a fast paced environment; Excellent organizational skills with the ability to multitask and attention to detail
1st Line support and service desk experience
Experience in hardware support, fault finding and troubleshooting
Understanding of mobile technologies - mobile phones, operating systems, use and support
Interest in the Audio Visual technology - additional training will be provided
Excellent communication (oral and written), interpersonal, organizational and presentation skills, both in Czech and English language
Formal IT experience or training
Associate degree in PC repair/Networking
Linux and Mac experience

IT Support Technician Resume Examples & Samples

2-4 years of Desktop Support Experience
Experience using Desktop Support Ticketing software
Prior Experience working at a Flex site
More than 4 years Desktop Support Experience

IT Support Technician Resume Examples & Samples

Help desk duties
Equipment MOVE/ADD/CHANGE of hardware
Support of Microsoft products
IP phone system support
Communicate relevant information and concerns positively and effectively in a timely manner

IT Support Technician Resume Examples & Samples

Oral Communication: speaks clearly and persuasively; listens and asks for clarification; responds well to questions; demonstrates group presentation skills; participates in meetings
Written Communication: writes clearly and concisely; edits emails and all systems/documents for spelling and grammar; varies style to meet needs and audience; presents numerical data effectively
Problem Solving: identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group-solving situations
Business Ethics: treats everyone with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values
Team Builder: balances team and individual responsibilities; develops alternative solutions; resolves problems in early stages; works well in group problem solving situations
Analytical Skills - Ability to use thinking and reasoning to solve a problem
Extensive knowledge of Microsoft related technologies: Windows Server, Exchange
Extensive knowledge of networking technologies: firewalls, routers, VPN, VLAN, DNS and DHCP
Extensive knowledge of desktop technologies: Windows 7, MS Office, email, virus/malware, phone configuration
Knowledge of virtualization technologies: VMware, Citrix, HyperV

IT Support Technician Resume Examples & Samples

Support of the Technology Center Help Desk; monitoring, managing, documentation and tracking of all issues and solutions
Diagnosis and troubleshooting of problems with computer systems, including hardware and software, email, network and peripheral equipment
Performance of maintenance and repair of PC-based computers, Apple computers, iPads and peripherals
Maintenance of accurate inventory of school-wide equipment along with IT team members
Imaging and installation of software and system upgrades on new and existing computers and iPads
Support of Google Apps for
Education users, cloud and other web-based technology and services and associated end-user management
Installation of new hardware including computers, printers, projectors, scanners, and other peripheral equipment
Research and provide solutions for obsolete or discontinued software
Assistance to Systems Administrators with maintenance and upkeep of entire network
Fulfill role of technical resource to Primary and Secondary Schools technology coordinator(s)
Assistance with organization and training of student technicians
Assistance with facilitation of professional development training for students, faculty and staff
Other as required

Junior IT Support Technician Resume Examples & Samples

Strong Windows 7 troubleshooting skills and experience
Experience in supporting any of the following applications
LibreOffice/Microsoft Office (2007/2010/2013/2016/Office365)
Software VOIP Phones (for example xlite or eyebeam)
Experience using remote support software such as VNC, WebEx, TeamViewer
Ability to setup new equipment, e.g. laptops from base build to meet new staff member requirements by following processes and providing documented feedback for auditing purposes

IT Support Technician Resume Examples & Samples

4+ years’ experience in a 'hands on' Corporate IT user support role
Experience working with a wide range of Microsoft products, including production experience with Microsoft Windows, Windows Server, MS SQL Server, Office 365, and Active Directory
Experience working in networking environments, including configuration and management of Cisco switches, routers, and ASA security devices
Microsoft Certification preferred
Good working knowledge of ICT, in particular Microsoft applications
Strong written and verbal communication skills with the ability to communicate effectively at all levels
Able to work with a diverse array of people, challenging in a non-confrontational way and builds successful working relationships
Passionate customer service orientation with experience in managing multiple stakeholders
Willingness to take ownership, be held accountable and achieve a good outcome for all stakeholders
Technically minded problem solver with strong project management skills
Display a sound business judgment and decision making capability

IT Support Technician Resume Examples & Samples

Resolve helpdesk tickets as assigned
Troubleshoot issues on users laptops, mobile devices, telephones, or desktops
Provide technical help to non-IT computer users
Improves the overall Help Desk processes
Basic support to VOIP system
Providing support for VPN and Citrix
Experience working with Active Directory

IT Support Technician Resume Examples & Samples

Local network server backup; basic server management such as share folder security access
Support local mobile device; including the installation of the company mobile app
Support network printing system (printers and copier/scanners)
Support construction site security access turnstile system; this includes the camera system and the site evacuation system
Coordinate with the vendor on new installation and testing of the additional turnstile system when required
Support the Cisco VoIP system

IT Support Technician Resume Examples & Samples

Integral part of a technical team providing support for some 1500 networked servers, PCs, and printers located throughout 22 fixed locations within the US and a nationwide remote sales force
Functions as a direct interface between the IT Department and the user community. Must be able to work with users of varied backgrounds and abilities in order to maximize the use of technology investments
Assists with identifying process improvements and provides insight on continuous customer service enhancements
Provides software support for applications including but not limited to Microsoft Windows 7, Microsoft Office 2010, Lotus Notes, SAP GUI, Adobe Suite, McAfee Anti-Virus, and Microsoft Internet Explorer
Provides second level support for the IT Service Desk to resolve more complex issues or if an overflow condition exists
Configures, installs, and maintains new computer systems along with various software packages
Troubleshoots failures and performs minor repairs to desktop/laptop computers and printers to gain back their functionality. For more serious issues, coordinates with outside vendors to perform the repairs
Performs preventative maintenance on all company PCs and peripherals such as installing the latest software updates, latest software drivers, and latest virus definitions
Sets up and maintains a small inventory of PCs, peripherals, and software to quickly and efficiently respond to our customer’s needs for new and replacement parts
Updates, maintains, and documents the company-wide inventory of PCs, related assets, and software licenses
Ensures adherence to company standards and departmental guidelines for hardware and software usage
Provides maintenance to the Avaya and Cisco PBX and Voice Mail systems. Performing such actions as switch reprogramming, new line requests, voice mail setup, and basic problem resolution
Responsible for maintaining a clean, organized, and orderly computer room and PC lab
Documents latest job related procedures
Assists the Director of Network & Infrastructure in maintaining basic network operation and provides backup as necessary
Completes other miscellaneous tasks as assigned by the Director of Network & Infrastructure

IT Support Technician Resume Examples & Samples

Knowledge of computer operating systems, desktop applications and other business machines
The ability to plan, schedule, implement, and follow up on required maintenance and IT support activities
Knowledge of local, state, and federal regulatory codes along with state regulations and The Joint Commission standards
Ability to manage multiple and various departments computer and network needs in compliance with UHS and Springwoods standards and operating procedures
Ability to develop, implements, and evaluate preventive maintenance schedules
Effective oral and written communication skills are required
Visual acuity is needed to insure work is being done correctly, and to inspect the environment for safety and efficiency
Skill set to work in a fast-paced environment with frequent interruptions
Work is of heavy demand, requiring walking, and standing, bending, pushing, pulling, and lifting of objects in excess of 25 pounds
Ability to work in behavioral health environment and observe the standards of care needed for patients

IT Support Technician Resume Examples & Samples

Successful candidate will conduct periodic asset management inventories as requested to capture and report critical data elements
Will assist with creating network user accounts and the setup/configuration of email
Will provide troubleshooting and problem resolution for software, hardware, and communications issues related to supported computer workstation systems and applications
Will provide hardware/software installation and testing
Will provide one-on-one desk-side training for customers
Will follow established repair part procedures, including coordination of warranty hardware repairs with vendors and other Help Desk staff when required
Will be co-located at various sites within Okaloosa County, Florida
Must be available for travel to other work locations as required
Must have strong communication skills
Must be available to perform other duties as assigned
Duties include troubleshooting computer hardware and software of school district computer systems as required
Experience required in general hardware/software configurations of PCs
Experience with Windows 8 and 10 required
Appropriate Microsoft computer certifications and Apple/MAC Operating Systems experience a plus
Must have the ability to interpret documentation descriptions pertaining to computer systems, software, and peripheral equipment
Must be able to communicate in writing and verbally in a professional manner
Experience is desired providing IT-related support to the Okaloosa County, FL, School District
Must demonstrate professional behavior at all times when dealing with customers, management and co-workers
Must have clear, concise and accurate communications skills in English, both verbal and written
Grooming and dress must be appropriate for the position and must not impose a safety risk to employees or others
Must maintain a positive work atmosphere by behaving and communicating in a professional manner
Travel to and from customer’s locations and the test fields may be required to support projects. This may involve airline travel
When operating any vehicle for work purposes, must wear seat belt and in addition, no cellular devices are to be used when vehicle is in motion

IT Support Technician Resume Examples & Samples

Respond to requests for technical assistance in person, via phone, web, and email to assure continuity of core business
Diagnose, troubleshoot, and resolve IT-related issues using best practices, internal tools, standard troubleshooting techniques and external resources
Mobile Device Support (iPhone, iPad, Android)
Advise user on appropriate action
Review monitoring alerts daily, proactively resolve issues when possible, and escalate when needed
Use and manage Tickets ticketing system to document and track support issues
Utilize and maintain theUDSManaged Services Platform
Assist in the configuration, installation, and support of VOIP systems
Identify and escalate Network/Server/VOIP problems to appropriate resource
Upon escalation, work with Tier 2 support to learn further troubleshooting and resolution techniques
Ability to provide after-hours and weekend on-call support
Creates and maintains documentation concerning software installation and/or troubleshooting procedures
Bachelor's degree, or equivalent experience, in Computer Science or related field is preferred
2+ Years experiencing in IT support role
Bachelor's degree in field or equivalent experience is preferred
Basic knowledge of Networking, VOIP, and Server infrastructure are a plus
Cisco Certifications or experience is a plus
Excellent Oral and written communication skills
In-depth knowledge of Microsoft Windows (XP, 7, 8, 10), Office, and O365 products
Excellent troubleshooting, problem solving, and multi-tasking skills
Self-Starter - Employee is expected to manage their own time and work a full professional day
Working knowledge of all internal computer components
Planning and organizing

IT Support Technician Resume Examples & Samples

To provide a 1st / 2nd line support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental KPIs and SLAs are met
To ensure that work is carried out to a high standard and complies with all Amazon polices and guidelines, specifically IT and Health & Safety policies/guidelines
Asset and Inventory management including checks / audits in line with standards and processes
Conduct shift / daily infrastructure audits and checks
Produce shift / daily reports
Basic IT knowledge like operating systems, network or hardware support
Basic English communication skills (written & verbal). Able to communicate technical information to nontechnical audiences
Methodical problem solving and excellent analytical skills
Keeps others informed of information that contributes to the performance of the team, department or company (Team player)
Self-motivated and able to work alone as well as part of a team
Demonstrates strong initiative (is proactive) and motivation with the ability to learn quickly
To have flexibility in working hours and shift patterns to provide cover for operational requirements

IT Support Technician Resume Examples & Samples

To maximize availability of all IT equipment and infrastructure through continuous improvement and continuously look to improve equipment efficiencies and cost reductions accordingly
Asset and Inventory management including checks / audits in line with standards and processes including Return Merchandise Authorization (RMA) processes with suppliers
Providing assistance to senior engineers as required (which does include out of hours work)
IT education or 2-3 years of experience on relevant position preferably in operational environment
A good understanding of computer and networking concepts including data cabling. Cisco qualification desirable. Knowledge of TCP/IP, DHCP, DNS protocols
Be able to demonstrate a good understanding of Windows Server, Linux/Unix, Windows 7, Windows 8
Ability to effectively solve hardware and network issues in an operational environment
Ability to work in height using scissor lifts/platforms (training will be provided if needed)

IT Support Technician Resume Examples & Samples

Handle Tier 1 help desk escalations through tickets or phone
Follow up on outstanding requests and ensure timely resolution
Create accounts and configure hardware as part of on-boarding process
Support audio and video equipment in conference rooms
Other duties may be added and/or assigned as needed
Windows 7, Mac OS X, Google Collaboration Apps and Office 365
Active Directory maintenance and Exchange 2007 & 2010
Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
Client PC connectivity - ethernet, TCP/IP and VPN
File server knowledge
Experience with Ghost, BigFix, and McAfee desktop security products
Strong customer service and troubleshooting skills
2 years+ experience working in a Windows/Mac environment

IT Support Technician Resume Examples & Samples

Independently research and identify solutions and collaborate with IT team and end users to implement new technologies
Ensure compliance of divisional IT assets per corporate standards and directives
0-2 years with B.A./B.S. in technology related field preferred
Familiarity with ITIL concepts and/or ITIL certification strongly preferred
4-6 years of desktop support and/or network/systems administration in a primarily Windows-based environment
Hands on experience with Windows XP, 7 and 10 as well as working knowledge of network troubleshooting, patching, driver installation and problem resolution required
Familiarity with Track-It Help Desk ticket system a plus
Knowledge of Active Directory, Windows Server 2008R2/2012, Microsoft Office 2007-2016, Outlook 2010-2016
Microsoft Desktop Deployment Toolkit (or other similar deployment/imaging system) strongly preferred
End User Support – Ability to install, troubleshoot and repair laptop, desktop, and printer hardware in a manufacturing-based environment containing both legacy and modern IT systems
Experience deploying, maintaining and troubleshooting iOS devices
Experience with Dell desktops and laptops preferred

IT Support Technician Resume Examples & Samples

Carrying out execution of change management requests as required (which does include out of hours work)
Ensuring that work is carried out to a high standard and complies with all Amazon polices and guidelines, specifically IT and Health & Safety policies/guidelines
One year prior technical (IT) exposure/experience highly favorable, preferably in an operational environment
An excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology and to train and learn new skills
Ability to be flexible in working hours and shift patterns to provide cover for operational requirements
Vendor certification of the following: Linux/Unix System Support, MS Windows System Support, Cisco knowledge – LAN / WAN and Wireless
Telecom knowledge including VOIP / SIP and mobile technologies

IT Support Technician Resume Examples & Samples

IT Installation Install IT hardware such as PCs, printers, accessories, servers, networking devices, and Broadcast equipment such as Wide Orbit Automation, as needed. Install desktop software required by employees to properly satisfy their business requirements as directed by the Chief Engineer. Proper hardware and software installation includes adherence to Long Island Radio and Cox security standards and best practices
IT Maintenance:Troubleshoot and repair issues that arise with computer network, IT hardware, and IT related Broadcast equipment or software in a timely manner. Provide alternative equipment, software, or procedures if necessary to allow business to continue normally. Overall connectivity; local servers, internet, VPN, Wi-Fi, and corporate resources. Back-up, recovery, patching, update tools, and monitoring
IT Configuration Set up hardware and software to accommodate users and system needs properly and review to ensure that changing needs are recognized and handled
Phones Implement, maintain, troubleshoot, and configure the various phones used at Long Island Radio. This includes VoIP, POTS, mobile phones and Tablets
Networking Perform basic network functions such as cabling end-user equipment and connecting to network switches, document network connections, and basic network connectivity troubleshooting
Assist Engineering Maintenance and Operations Staff The Technical Support Technician will also be called on to assist the Engineering Maintenance and Operations Staff with technical, but not necessarily IT issues such as cabling/wiring. (S)he will do so to the best of her/his abilities and knowledge
Security Always work to maintain Long Island Radio and Cox security standards and always be aware of vulnerabilities and take steps to minimize or eliminate those vulnerabilities
Prioritize Tasks When multiple tasks require attention, the Technical Support Technician must prioritize the jobs to ensure that on-air operations and on-air support receive priority
Discretion The IT Support Technician will necessarily have access to system, files, data, and information that is considered sensitive and confidential. (S)he will be required to maintain and protect the confidentiality of this information at all times
Teamwork / ProfessionalismThe Technical Support Technician will be working with every department and group at Long Island Radio. (S)he shall do so in a professional manner and work within a spirit of teamwork
Microsoft Windows 7, 8, 10
Microsoft Windows Server 2003 / 2008 / 2012
Server Raid & DHCP
Networking – LAN (Cisco), WAN, Wireless, VPN
Adobe Products (Audition)
Desktop / Network Security
Software / Hardware Installation
Help Desk Support
VoIP Phone Configuration / Support
Troubleshooting all facets of desktop / network IT issues
Mobile Devices – Phones and Tablets
Printers, Scanners

IT Support Technician Resume Examples & Samples

Maintaining & repairing 50-200 computers
Troubleshooting of software/hardware issues
Reload and repair PC as needed
Phone System knowledge
General Server/network support
In-depth knowledge of windows XP thru Windows 10 (Both 32 and 64 bit)
Working Knowledge of Windows 2003 thru 2012r2 Server
Computer Hardware
Home Routers (Dlink / Linksys)
Working Knowledge Linux
Associated Degree
Certifications Microsoft A+
Client software includes Microsoft / Linux
Minimum 5 years experience
All Microsoft Operating Systems
Knowledge of Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)
Linux Operating Systems

IT Support Technician Resume Examples & Samples

Along with the implementation of the network infrastructure this position is responsible for performing maintenance and upgrades to the hardware and software of the airport systems. The Engineer will develop the standards and enforce documentation of the infrastructure as well as maintaining an accurate list of inventory and asset management. This position will require working with other IT teams to assist in supporting an enterprise level IT infrastructure and deploy new technology while adhering to best practices
Availability to travel up to 75% of the month, including domestic and international
Advanced knowledge of network protocols including DHCP, DNS, ACL MAC Filtering
Advanced knowledge of Checkpoint firewall implementation and troubleshooting
Must be familiar with PowerShell scripting, creating .bat files, and group policy
Have advanced experience supporting Cisco protocol routing and switching
Advanced working knowledge of Microsoft Office products, including Microsoft Visio
Have significant understanding of Java and constraints of versioning
Excellent organizational and time management skills and be self-guided for a range of related semi-complex tasks
Excellent customer service and advanced technical support skills for resolving semi-complex issues
Must be able to articulate technical information effectively to customers and vendors to assist in remote troubleshooting
Works independently under the direction of immediate manager
Independently resolves 95% of all cases assigned
Leads the planning for client and application upgrades
Must have knowledge of Windows 7 and Windows 8 platform and experience building images to deploy multiple computers at a time
Advanced knowledge of Active Directory administration and domain troubleshooting
Knowledge and experience with any of the following airport common use platforms

IT Support Technician Resume Examples & Samples

Ability to recognize, analyze and troubleshoot end-user problems. Conducts technical research for problem resolution as needed and documents steps taken to resolve an issue. Ability to recognize issues that go beyond the scope of Level 1 service and make accurate referrals to other members of the IT Team. Ensures timely and accurate problem resolution and highest performance levels and overall consistency of bank hardware/software. Prepare various reports for management and auditing purposes. Process IT access level request forms. 70%
Documents and tracks detail information about tickets opened in the Support Desk System and conducts required follow up with client to ensure the issue on the ticket has been successfully resolved. Prepares and maintains Support Desk documentation and procedures 30%
Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties
2 years computer related work experience in multiple platforms (including Network, Internet and Telecommunications)
Basic knowledge of Desktop technologies
Basic understanding of Networking
Proven ability in diagnosis and resolution of technical problems
Excellent written and verbal customer services skills required

Lead IT Support Technician Resume Examples & Samples

Provide support to end users for IT related issues and maintain IT platforms on the vessels
Maintain and support virtualization (Hyper-V)
Identify and recommend computer technological improvements, which may enhance the information systems on the vessels
Active Directory and Group policy management and support
Provide and maintain a secure operating environment (anti-virus software and policies)
Provide on call support, on a rotating basis once every 4 weeks, for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements
Maintain and develop Standard Operating Procedures
ITSM processes like change management and problem management

IT Support Technician Resume Examples & Samples

Playing a part in major global organisational improvement project
Helping to implement global standard IT processes for service and support
Participating proactively in new regional MGIS IT Account Management team
Developing core IT skills related to global support management
Insight into local business practices and challenges worldwide
Gaining insight into local business practices and challenges worldwide
Implementing an improvement project as part of a Green Belt certification
Primary role is to provide onsite support for desktop management, asset management and physical support for other IT equipment including servers, switches, printers, cabling etc
The majority of MGIS IT services will be provided remotely, including software distribution and packaging, monitoring and infrastructure services, desktop and server patching, storage services, backup, restore and archiving and will be responsible for fulfilling those services which require physical onsite presence, and assisting the remote support teams
The Global Service Desk (GSC) will be the single point of contact for all user requests and incident reporting. This global standard support process will drive the workload and priorities of the Technician who will be responsible for taking action on those requests for services which are assigned to them and for meeting agreed service levels
Secondary role is acting as a local project co-ordinator for hardware/software updates and rollouts, country cluster and/or regional infrastructure consolidation activities (driven at regional or global level) and support for other technical projects
As part of the Account Management team, it will be important that this Technician establishes good working relationship with the ML business and other APMM (A.P. Moller–Maersk) Business Units where these are supported, and provides best in class customer service within the framework of MGIS IT processes, standards and architecture. They will communicate and help bed-in locally MGIS’s IT standards and strategies relating to local IT support
Because of the continuous nature of change within the ML organisation, this Technician may find himself/herself in situations where service improvement is required or tasks fall outside of the specific role of workspace management. In such cases this Technician should take a practical approach to a solution which upholds and reinforces standard processes, minimises impact to the business and ensures that any lessons learned are incorporated into subsequent process and service improvement
Thorough knowledge of Microsoft Windows Operating Systems (Windows 7)
Thorough knowledge of APMM / MGIS standard desktop software including Microsoft Office, Exchange / Outlook
PC hardware and peripheral troubleshooting skills (including IP printers)
Basic server and network troubleshooting skills
Knowledge of File and Print services, Active Directory
Willing to learn APMM / MGIS global architecture framework and standards
Willing to learn MGIS IT processes and organization
ML Business, Change management and Risk Management awareness
Understanding of basic Service Delivery concepts (ITIL)
Project co-ordination
People skills
Initiative
Ability to supervise team members

IT Support Technician Resume Examples & Samples

PC hardware support
Imaging of new desktops/laptops
Manage daily tape backups and offsite storage rotation
Troubleshoot various hardware/software issues
IS Purchasing/Inventory
Drive efficiency to operational processes through process improvement and solutions that drive automation and optimization
Develop and support technical solutions that enhance operational performance
Create specialized tools and reports that are professional, user friendly, and scalable
Ability to analyze an existing process and work in conjunction with operations to implement a technical solution
Willingness to support multiple locations. (Rancho Cucamonga and Fontana)
Ability to work in a cohesive environment with Regional, Corporate, and local teams
Process improvement and data analysis skills
Experience troubleshooting computer hardware and Windows operating systems
Programming experience: VBA, SQL is a plus
PowerShell experience is a plus
Able to self-teach needed programming technologies

IT Support Technician Resume Examples & Samples

Support of Cerner's collaboration Centre
Audio/Visual infrastructure support
Support of sales and marketing events such as trade-shows
Collaborating with Cerner technical support teams supporting server, telephony, network, and security infrastructure
Interfacing with 3rd party support providers and partners
Recognizing and reporting incident and problem areas using Cerner's defined processes
Providing technical resource to key projects as required. Adherence to client access, regulatory requirements, quality standards, and client notification policies and procedures are primary functions of the role
Bachelor's degree in Computer Science, Information Science, or equivalent experience in related fields desired
Minimum of 2 years of experience in service desk environment
Experience with installation, configuration & troubleshooting of Microsoft desktop operating systems and office products desired
Proven experience troubleshooting and proposing solutions in a medium to large business environment
Effective verbal and written communication, customer service and telephone etiquette skills
Ability to carry a mobile phone and participate in on-call rotation
Ability to work an "off hours" shift as needed
Ability to work multiple projects and processes simultaneously
Ability to travel (20-40%)
Working knowledge of the following technologies would be beneficial: Windows 20xx Server, Cisco IOS, Cisco WebEx, Microsoft Skype for Business / Lync Communications Server, VMWare, Citrix
Experience with Cisco and Foundry switches, Cisco routers, network cabling is a plus
Experience with Phone (IP PBX) is a plus
Experience administering and troubleshooting WAN/LAN preferred
Cisco CNA certifications is a plus -MCSE Certification is a plus
Additional language skills (French, Spanish) are desirable

IT Support Technician Resume Examples & Samples

Certified professional (A+ preferred)
High School Diploma or GED Equivalent required; Associates Degree in Computer Science or IT preferred
Minimum of 2-4 years of experience in a technical support environment, primarily technical phone support

IT Support Technician Resume Examples & Samples

Works closely with, and at the direction of, the Manager, IT to perform daily tasks related to the support and training of, and collaboration with, technology users in every department
Becomes familiar with IT technologies, solutions, and network designs specific to Robertson
Installs and supports peripheral IT hardware such as monitors, keyboards, printers
Manages and tracks progress of issues via a Help-Desk ticket management system
Installs, configures, upgrades, and troubleshoots approved software packages such as Windows, Office, and other business applications
Performs hardware troubleshooting, replacement, and upgrades to existing computer equipment as needed
Effectively presents information and responds to questions from colleagues
Provides telephone, in-person and online support to end-users
Performs virus and malware remediation
Provides updates, status and completion information to managers and/or users, via voice, e-mail or in-person communications
Escalates problems to software or hardware vendors when appropriate
Provides initial training on systems and applications
Rotates and logs back-up media
Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; proactively looks for ways to improve and promote quality and demonstrates accuracy and thoroughness in work product
Adhere to Export Control and Technology Control Plan (TCP) as applicable to job function
Adhere to Compliance Plan and Employee Policy Manual
Please note this job description is not designed to cover nor contain a static listing of activities, duties or responsibilities. Additional duties may be assigned
Technical knowledge of the techniques and procedures of software and hardware support and troubleshooting for multiple users
Two (2) years’ end-user support experience in a corporate business environment
Understanding of installation, configuration and troubleshooting processes for software, hardware, wiring, networking and peripheral equipment
Experience with MS Office Suite (Excel, Word, Outlook, PowerPoint; Project, Access and Visio as required)
Mathematical understanding consistent with the position requirements
Ability to read, write and communicate clearly and effectively in English
Ability to interpret a variety of instructions furnished in written, oral, diagrams, or schedule form
Strong customer service and company culture/ reputation orientation
SQL, Oracle or similar database technologies
ERP Software
Scripting languages (.Net, Java, C#, PowerShell, etc.)
Public speaking for training sessions

IT Support Technician Resume Examples & Samples

Provide primary level 1 and 2 support for IT related requests for employees at the above referenced locations
Provide support for printers, multifunction devices, copiers, shop floor tablets, PC’s and basic PC software such as MS operating systems, MS Office 365 software, and MS Skype for Business phone and conferencing systems
Assist the PA based help desk team with answering the help desk phone, monitoring and completing tickets in the ticketing system as submitted by employees and customers from multiple locations
Although remote from the central IT Team, position works very closely with this team on a daily basis
Assist with various webinars attended by large quantities of audience participation on a regular basis
Support SAP and Shop Floor systems processes including providing basic training to employees
Working knowledge of basic PC and devices and troubleshooting techniques
Understand network security threats and solutions and monitor for possible breaches
Basic knowledge of network topologies, wiring/cabling, routers, switches and wireless networks
Communicate effectively verbally and in writing to personnel at all levels
Ability to establish and maintain effective working relationships with others and communicate effectively with non-technical individuals
Be organized and have the ability to multi-task
Ability to work effectively remote from a centralized IT team yet be committed to being an integral part of the team
Working knowledge of basic SAP and Shop Floor systems including troubleshooting techniques
Any experience supporting MS Office products, preferably MS Office 365 products and MS Windows 7/8/10 desktop products
Experiencing supporting and troubleshooting PC’s
Experiencing supporting MAC’s in a business environment is a plus
Previous experience working in IT in a manufacturing environment is a major plus
Demonstrated ability to work remotely effectively is a major plus
Experience with MS Lync/Skype for Business Voice products a plus
Experience with HP ProCurve and Cisco wireless networking equipment a plus
Any previously received awards or commendations for providing excellent customer service is a plus
Must be able to lift 50lbs. This involves receiving, storing, installation and removal of IT equipment including copiers, printers, PC’s, supplies, etc

IT Support Technician Resume Examples & Samples

Troubleshoot and resolve hardware, software and voice/data communication systems issues
Responsible for Microsoft Office, 3rd party and custom software applications support
Purchase, configure, deploy and support workstation and lab systems
Manage and support mobility, including monitoring usage, device purchase and refreshes
Monitor security applications and usage
Resolve or re-assign helpdesk requests through ticketing system in a timely manner
Write concise, informative documentation
Participate in on-call rotation and escalate calls/tickets when necessary
Create and modify documentation for helpdesk operational standards, policies, and procedures
Follow all operational standards, policies, and procedures
Must use Service Desk Software such as Remedy Force for day-to-day operation

IT Support Technician Resume Examples & Samples

Receiving and distributing HW to end sers
Preparing new/reused PCs
Make sure we keep our SLAs towards the end users
Solve incidents that require onsite presence or requires special knowledge
Take end-to-end ownership of hard-to-solve and slow moving incidents
Report and update the IT Service Management application to reflect the incidents current state and the work that has been carried out
Document processes and solutions for knowledge sharing
Reporting, updating and closing incidents according to the agreed processes, within the IT Service Management application
Detect patterns in observed incidents and raise this as problems
Providing input for process and service improvements
Share own observations, ideas and customer feedback with the rest of the team as well as management to drive “world class” support
Participation in support-related projects in the role of expert and/or project coordinator
Provide an enhanced support service for VIP’s where appropriate and ensure that the service delivered is seen as best in class
Support for other locations \ offices as appropriate, either via use of remote tools or ad hoc site visits (this will require some travel)

IT Support Technician Resume Examples & Samples

Provide second level employee support for technical inquiries received via phone, email, and messaging applications
Assess the nature of problems and resolve issues
Troubleshoot software and hardware issues on laptops, desktops, and/or tablets
Log or record support tickets and/or cases
Assignments and job duties will require the following skills: hardware and software troubleshooting, Windows OS administration (XP / Win7 / Win10)
Ability to image and load/diagnose applications, drivers, and computer components
Must have excellent diagnostic documentation, communication and customer service skills within a strong team oriented culture

IT Support Technician Resume Examples & Samples

Provide first tier technical support and incident management for resort hotel systems and employees; escalate complex technical problems to second tier support
Respond to and resolve group or guest user issues
Provide mobile device support for cellphones and tablets
Troubleshoot and escalate hardware, software and application incidents for 3rd party service vendors
Provide workstation hardware and software maintenance and support (200+ Workstations)
Document all asset management changes and ensure all incidents and requests are recorded using corporate ticketing systems
Build hardware using PC imaging system and install/remove applications
Perform technical tasks on projects
Basic understanding of the following technologies
Microsoft Operating Systems, Windows 7 & 8.1
Cellular and tablet technologies, OS, and applications (iOS, Android)
Basic Active Directory functionality
Wireless and networking knowledge
Telecommunications knowledge
Basic PC hardware knowledge
Excellent incident identification and problem solving skills
Requires excellent verbal and written communication skills
Ability to interact professionally and effectively with all levels
Must be strong at both working as part of a team and independently as required
Ability to prioritize workload based on business needs and perform duties under deadline pressure
Patience, flexibility, and ability to handle pressure in a fast-paced, high volume office environment
Detail-oriented and dedicated to follow-through in all work

IT Support Technician Resume Examples & Samples

Accept technical support calls and emails to the I.T. Department and track issues to resolution via an enterprise help desk system
Troubleshoot and resolve end-user hardware, operating system, and software related problems
Troubleshoot and resolve basic network and server access problems for end users
Troubleshoot and resolve issues with voice communications (i.e., VoIP telephones) and voicemail systems
Analyze and forward support issues that cannot be addressed by the Helpdesk to appropriate IT personnel
Install, configure, and test laptops/desktops, mobile devices, peripherals and software
Responsible for new user setup including user account creation and image based hardware deployments
Maintain inventory of hardware devices and software licensing
Educate staff on appropriate use of hardware and software to prevent errors and promote efficiency
Complete assigned companywide rollouts of upgraded desktops, laptops, monitors and other computer equipment
Develop and update help desk documentation and procedures
Assist employees using Microsoft desktop operating systems (Windows XP, Windows 7) and applications. (Outlook, Word, Excel, PowerPoint, Visio, etc.)
Develop technical knowledge and troubleshooting skills on internal applications and IT environment
Experience supporting Windows desktop operating systems required
Experience supporting Microsoft Office required
Working knowledge of laptop/desktop/peripheral hardware required
Willingness and ability to take calls after hours and on weekends required
Excellent written and verbal communication skills with a focus on providing clear, concise and professional documentation for areas of assigned responsibility required
A relevant Microsoft or CompTIA certification is preferred
Working knowledge of Active Directory preferred
Working knowledge of OS image creation and deployment concepts and best practices preferred
Working knowledge of networks and network cabling preferred
Working knowledge of automated software deployment mechanisms preferred
Must be interested in working the 10:00AM-7:00PM shift*

IT Support Technician Resume Examples & Samples

Provide first level contact via phone, chat and email support and convey resolutions to customer issues in a customer friendly fashion
Diagnose, resolve and/or escalate problems (i.e. System applications, PCs and Microsoft Outlook, Word, Excel)
Interface with other groups to resolve problems and close issues
Ability to handle high volume of calls, emails, and chats in a customer friendly fashion
Associates degree in a business/technical discipline, completion of a related vocational or certification program and/or 2 years related full time professional IT experience
Experience with Microsoft System Center Configuration Manager (SCCM) or other software installation and compliance tools
Experience with monitoring work load and prioritizing call tickets
Excellent customer service skills; good analytical, troubleshooting, and problem solving skills; above average oral and written communication skills; effective team player

Senior IT Support Technician Resume Examples & Samples

Manages all aspects of hardware within End User Computing environment
Oversees the distribution of and implementation of Laptops, Tablets, Mobile devices, Desktop computers, data devices, telephony, peripheral equipment and software within established standards and guidelines
Manages and oversees all printers, Scanners, Copiers and Multifunction devices within Bloomington, MN and Warsaw, IN locations; manages Multimedia environment consisting of Projectors, Conference room systems and displays
Trains and orients office staff and IT Staff on use of hardware, software, IT policies, SOX policies, and best practices
Manages and maintains end user backup environment, including license allocation, device enrolment, File Sharing and Schedule
Manages and Maintains: Active Directory Objects, Groups and OU Structure, Exchange Mailboxes, Distribution Groups and Distribution Lists; Single Sign On Application Access
Managing the US support towers and ensuring they are allocated and managed to closure and ensures all incident and requests are registered and handled in an efficient, accurate and complete manner
Works with vendor contacts to resolve technical problems with desktop computing equipment and software. Works with procurement and vendors to purchase and distribute hardware and software including proper disposal
May participate in support rotation to provide EUC support to US region

IT Support Technician Resume Examples & Samples

Responsible for the level 1/ level 2 local maintenance of the GANE IT infrastructure and applications with close coordination to the global IT support organization
Responsible for GANE Help Desk and on-call activities
Business Understanding
Quality Advocate
Respect
Commitment
Basic Project Management
Training of Users
General-purpose Application Skills
Helpdesk Coordination
2 or 4 year college degree in IT related field or equivalent work experience
Certification in computer software programs are often helpful in these positions, but not required
2-5 Years’ Experience in related IT field
Solid working knowledge of multiple operating systems, hardware, networking, e-mail, and software
Energetic forward-thinking and creative individual with high ethical and work standards
Ability to manage multiple projects/issues and stay focused
Requires effective oral and written communication skills, excellent interpersonal skills, and computer literacy, especially Microsoft software
Ability to maintain a high level of professionalism and confidentiality
Excellent organizational skills to meet priorities and deadlines
Strong attention to detail in composing, typing and proofing materials
Ability to interact comfortably and professionally at all levels in the organization

IT Support Technician, Maternity Cover Resume Examples & Samples

Problem and Incident Management
Receiving, processing and delivering of standard and non-standard requests for mobile devices, accessories and home connections
Monthly/quarterly invoicing and reports for home connection, hardware and mobile traffic
Ensure that the day to day monitoring of spend vs budget
Responsible for the successful delivery of projects
Technical and organizational implementation of new solutions
Close cooperation with stakeholders and establishing awareness about the solutions internally
Vendor and Contract Management
Monitoring performance and ensure that the agreed services consistently meet KPI’s
Active participation in meetings with vendors for the improvement of processes
Continual Service Improvement
Inventory management - Ordering, sorting and maintaining a healthy buffer of inventory
Reacting to and being at the forefront of changing business needs
Process improvement

IT Support Technician Assistant Resume Examples & Samples

1+ year experience required in supporting network administration
Cisco certifications a plus
Microsoft certifications a plus
Associate's degree (A. A.) or equivalent from two-year College or technical school
Ability to work independently (self-directed) as well as in a team-oriented, collaborative environment requiring minimal supervision Strong written and oral communication skills, strong work ethic
Experience supporting Windows operating systems, Citrix, desktop/laptop PC as well as Microsoft Office Programs. Understanding of TCP/IP networking and VoIP telephony
Ability to prioritize and execute in a high-pressure environment
Excellent customer service skills, including patience and understanding others
Must be detailed oriented, organized and able to multi-task

IT Support Technician Resume Examples & Samples

Provide helpdesk support for local and remote user groups
Troubleshoot hardware and software
General support for local infrastructure
General support for building conferencing and security systems
New employee setups (equipment setup and OS imaging)
Training end-users
Perform other duties assigned by the manager
Desktop support for Windows 7/8/10
Hands-on hardware (desktop, laptop, printer, mobile devices) troubleshooting
Creating/deploying OS images
Updating software and windows
Basic TCP/IP networking
Ability to support users both in person and remotely (Bomgar, RDP, etc.)
Microsoft Windows and Office Suite
Various other software (VMware, Kaspersky, Slack, SCCM, Shavlik, NAS, SAN, PowerShell, SQL, Active Directory and Group Policy)

IT Support Technician Resume Examples & Samples

Provide initial employee support for technical inquiries received via phone, email, and messaging applications
Assess the nature of problems and resolve basic support issues
Troubleshoot software and hardware issues. Log or record support tickets and/or cases
For more complex issues, transfer internal customers to second-level Help Desk Technicians
Performs complex tasks and completes assignments with little or no assistance
Fully proficient in discipline
Works under limited supervision with latitude for independent judgment
Typically requires three to five years of related experience
Position is working a 12 hour night shift

IT Support Technician Resume Examples & Samples

Play a part in major global organisational improvement project
Help implement global standard IT processes for service and support
Pro-active participation in new regional MGIS Account Management team
Develop core IT skills related to global support management
Opportunity to implement an improvement project as part of ITIL CSI model
Onsite Local IT Support
Provide onsite support to Maersk Line and other APMM Business Units (as appropriate) for incidents that are assigned to the IT Support Technicians team and/or cannot be resolved remotely
Desktop management
Support and advice for Facilities Management/Office Services regarding office move planning
Support Hardware and Software asset management/tracking/auditing for devices not connected to the network and according to Maersk Line global processes
LAN cabling troubleshooting
On-call support for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements
Support for other locations/offices as appropriate (geographical scope for service coverage to be confirmed – this will require some travel)
Ensure that MGIS standard processes are followed for services provided
Provide a best in class service to our business customers
Provide VIP support to selective customers as per SLA and agreement
Procure requested hardware according to Maersk purchasing procedures
Support general OS/MS Office/other application running problems or corruptions
Together with the Lead IT Technician for the Region, assist with the resolution of 2nd level escalations as part of the standard escalation process
Assist the MGIS and business customers in identifying shortfalls in service delivery and implementing improvements or short term workarounds for same
Vendor Liaison
Coordinate with hardware vendors in case of hardware failures or upgrades (PCs, Laptops, Printers, Telephony) and manage through to resolution
Management of equipment servicing through Maersk appointed vendors
Close liaison with Global Service Desk (GSC), GCC and other Centre and/or remote IT support groups
Thorough knowledge of Microsoft Windows Operating Systems (Windows XP 7 and greater)
Knowledge of File and Print services
Comptia A+ certification will be an advantage
Change management awareness
Risk Management awareness

IT Support Technician Resume Examples & Samples

Responding to service calls to troubleshoot reported problems and taking the necessary steps to resolve those problems. Configuring PCs and laptops as well as loading software, conducting audits and maintaining systems in optimum operational state. Running and terminating infrastructure cabling between workstations and communication closets
Device fleet management. Manage our large fleet of laptops, iPads, barcode scanners, industrial printers, Zebra/Motorola handheld RF devices including day to day maintenance and implementation of new technologies
Allocation and maintenance of IT equipment throughout the distribution centers and field staff
Responsible for the RMA and repair process for all devices under warranty
Tracking work activities, documenting resolutions and root cause analysis
Onboarding and offboarding employees. Support the HR team in setting up the technical needs of transitioning employees including reallocation and tracking of company assets
Manage small tactical projects and participate in larger strategic projects as needed
Effectively communicating events that impair business operations. Communicating impact, estimated time to repair and other business related issues are key components to IT’s commitment to provide excellent customer service
On-call for network and hardware related issues, after hours and weekend support is required
Must be highly self-motivated and customer-centric. Also, must be able to work independently, handle multiple priorities and is well organized
2 year IT degree + 2 years of professional experience or equivalent overall experience
2 years’ experience of supporting a medium-sized fleet of devices ( >200 devices)
2 years’ experience supporting high mobility environments (warehouse, hospital, school, etc.). Experience with Motorola/Zebra handheld devices is a plus
Advanced skills in troubleshooting, configuring, and maintaining Windows 7, 8 and 10 workstations in a Windows Server 2012, networked environment
Excellent troubleshooting and diagnostic skillset
Basic networking knowledge & support including wireless, wiring, TCPIP, DHCP & DNS knowledge
Knowledge of warehouse operations logistics (inventory control, order processing, receiving, etc.)
Stand/walk for 8-10 hours at a time
This is a full-time position. Days and hours of work are Monday through Friday 8 a.m. to 5 p.m. 40 hours per week. Occasional evening or weekend work may be required as job needs demand

IT Support Technician Resume Examples & Samples

Provide second tier technical support and incident management for resort hotel systems and employees; escalate complex technical problems to second tier support
Respond to and resolve second tier user access requests including Add\Remove\Change for Active Directory and Exchange
Manage mobile device, PC/laptop, acquisition, set up, and delivery
Provide LAN/WAN/Wireless incident management
Troubleshoot and resolve hardware, software and application incidents for 3rd party service vendors
Provide incident management when on call for hotel specific technologies
Perform advanced technical work on cross team projects as assigned
Escalate advanced technical problems to higher tier functions
3) Solid understanding of the following technologies
Microsoft Operating Systems, Windows 7 & 8, Microsoft Office Suite
Active Directory functionality
Wireless, telecommunications, and networking knowledge
Advanced PC hardware knowledge
Hospitality technologies
4) Excellent incident identification and problem solving skills
5) Excellent verbal and written communication skills
6) Ability to interact professionally and effectively with all levels
7) Must be strong at both working as part of a team and independently as required
8) Ability to prioritize workload base on business needs and perform duties under deadline pressure
9) Patience, flexibility, and ability to handle pressure in a fast-paced, high volume office environment
10) Detail-oriented and dedicated to follow-through in all work
11) Ability to travel 10% overnight to remote sites

IT Support Technician Resume Examples & Samples

Provide direct support for various desktop technologies such as Computers, Laptops, Printers, and peripherals
Provide direct support for various commodity software products such as Windows Operating Systems, Microsoft Office, Adobe Products, etc
Provide direct support for internally developed business solutions
Provide direct troubleshooting of network and connectivity related issues
Play a role in troubleshooting employee incidents and gathering appropriate information in order to escalate correctly within the IT Organization
Play a role in identifying recurring/chronic technical issues in our environment and taking appropriate steps to escalate and resolve
Assist the IT Department with desktop hardware upgrades in the Home Office and/or Field Office locations
Assist the IT Department with monitoring critical infrastructure or business solution components
For all activities, ensure that adequate knowledge base and ticket information is maintained within the IT Service Management application
For all activities, utilize high quality customer service skills when engaging employees, coworkers, and partners
Assist in special projects or other duties as needed

IT Support Technician Resume Examples & Samples

Support and maintain computers in both Windows 7, Windows 10 and Mac desktop environment
Support of mobile devices (Apple, Android)
Configuration and support of printers in a Windows and Mac network environment
Support and troubleshooting of common desktop applications to include, but not limited to: Microsoft Office Suite, McAfee hard drive encryption, Antivirus and Host Intrusion Prevention, eID and Smart Card middleware and hardware, Endpoint backup software, Adobe Acrobat, and Microsoft Lync/Lync EV
Perform remote desktop support utilizing remote assist applications (Lync, Bomgar, etc.)
Document & follow processes, procedures, knowledge articles related to support environment
Perform server & network equipment installation (rack & stack) and basic troubleshooting and maintain site documentation
Bachelor's degree with minimum 3 years of experience in desktop support in a large corporate environment. Additional experience in desktop support will be considered in lieu of a Bachelor's degree
US Citizenship required and able to obtain a federal security clearance
Experience in supporting Mac OS and iOS devices
Microsoft Visio network documentation experience
MCP/MCSA/MCSE, A+, Network+, Security+

IT Support Technician Resume Examples & Samples

Knowledgeable with all Windows OS’s and hardware installation roubleshooting
Proficient with Microsoft Office suite and in tune with developing technologies
Advanced troubleshooting and analytical skills
Background in a Multi-tasking challenging environment
Strong verbal and written skills required
Experience supporting Office 365
Some router and switch configureation and support a plus
SharePoint administration as plus
Associates Degree (AS) in a computer science curriculum is a plus
Comptia A+ and / or Network+ Certified is a plus
Microsoft Certified is a plus
Ability to read, analyze, and interpret professional journals and technical procedures
Ability to write reports, business correspondence, and training procedure manuals
Ability to effectively present information and respond to questions from managers, and users

IT Support Technician Resume Examples & Samples

Hardware setup and trouble shooting
MS Office support
Hardware installation and set up
End-user support experience
PC image and deployment experience
Actively listens to client issues and concerns asking probing questions to clarify and thoroughly comprehend the situation
Formulates and clearly communicates suggested courses or action to address problems and concerns and identifies and recommends opportunities for improvement in system stability, security and performance
Identifies system improvements by evaluating system performance
Provides easy to understand answers to clients by identifying problems, discussing options available and assisting clients in implementation and support
Upgrades system performance by tuning and configuring systems
Protects system information by preparing and testing disaster recovery procedures
Documents actions by completing forms, reports, logs, and records
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

IT Support Technician Resume Examples & Samples

Provides technical support for VTC conference call monitoring, performance reports, troubleshooting of AV/VTC issues and audio/video conferencing related issues
Install and configure VTC codec equipment and support of desktop or room based VTC suites
Upgrade current software and hardware already in operation
Works directly with customers to assist in setup/break down and operation of electronic presentations via audio/video conference equipment
Works directly with customers to assist in managing and fixing desktop, laptop, tablet, mobile device and printer issues
Schedule, setup, monitor point-to-point, multi-point, dry run, and ad-hoc audio/video conference
Performs video camera and audio recordings
Performs media editing for customer playback, archiving, and publishing final formats to support special events and conferences as video production team
Sets up and operates audio system for live events and ceremonies, and assist video production requirement
Train techs and end users to operate AV/VTC equipment
Conducts site surveys to establish AV/VTC equipment customer requirements
Must be able to lift and/or carry no more than 70 pounds of AV/VTC equipment
Job requires some travel and overnight stays

IT Support Technician Resume Examples & Samples

Provide helpdesk/desktop support for firm
Administer domain user accounts, (Active Directory)
Administer E-mail (Exchange 2008)
Administer phone system (Cisco)
Administer and deploy user laptops (Dell)
Administer and deploy applications (All)
Troubleshoot Design applications (AutoCAD, Revit, SketchUp, Adobe Creative Cloud)
Troubleshoot small and large format printers
Maintain desktop and mobile security of firm
Report to and assist Director of IT with on-going projects
Collaborate with IT consultants to manage IT infrastructure
Proficiency with trouble shooting
Commitment to learning, staying relevant in technology
Bachelor's degree in a relevant field (Information Technology, Computer Science, Architecture) AND/OR relevant IT certifications (MCSA, MCSE, VCP, CCNA)
At least 1-3 years of Windows desktop support experience
At least 1-3 years of Windows Domain Administration experience
At least 1-3 years of Network administration experience
Experience in an architecture firm and with design applications (AutoCAD, Revit, Sketchup, Adobe Creative Cloud, Newforma, Deltek Vision and others)

100

IT Support Technician Resume Examples & Samples

Provide PC hardware and software support
Extensive knowledge in current Windows OS and Office applications
Works with end-users in analyzing, troubleshooting, and resolving hardware/software and some basic network support issues
Install, administer, and troubleshoot computer hardware, software, and peripherals on site and remotely
Identify opportunities that can improve quick deployment of systems
Maintains call logs and solutions in Help Desk database
Uses a variety of advanced tools to support remote locations in the US and Latin America
Provide quality customer care in a fast and efficient manner
May occasionally works outside the normal business hours
Must have a minimum of 2 years of College
1 year hands-on experience as a Support Technician
Systems analyst and multi-platform applications

101

IT Support Technician Resume Examples & Samples

Provide desktop computing support to Flextronics staff
Assist with projector setup, video conferencing and other meeting needs
Assist with the maintenance of several in-house applications
Help new employees learn to use Flextronics application

102

IT Support Technician Information Technology Consultant Resume Examples & Samples

Current Windows operating systems, MS Office applications, and PC laptop and desktop platform hardware in an Active Directory environment
Campus enterprise computing systems and users
Operating system and application installation, troubleshooting, and configuration
Desktop and network printer installation, troubleshooting, and configuration
Research techniques, information gathering, and reporting
A variety of desktop peripheral devices (printers, scanners, webcams, etc.) and the various connection mechanisms associated with those devices (USB, Firewire, Thunderbolt, etc.)
Supported desktop remote communications and networking applications and protocols
Desktop application and virtualization
Desktop computing and information security policies and technologies
Project management methodologies
Encryption requirements
Macintosh (Apple) operating systems
Strong written and verbal skills and the demonstrated competence to effectively present information in either format
Strong customer service and relationship skills
Demonstrated skills to manage projects and successfully accomplish tasks assigned
Skilled at identifying usability issues and making recommendations for updates and improvements
Analyze problems, propose and develop innovative solutions
Identify, analyze, and determine user needs
Interpret client and end-user needs
Develop, organize, and implement business processes
Research, recognize trends, and evaluate new and emerging technologies and advancements
Successfully proof the work of others and offer solutions
Provide productive performance feedback
Assign work, train, oversee and assist others in completing work assignments
Independently manage busy workload, multiple priorities and projects with frequent interruptions and schedule changes
Effectively work and communicate with others in a collaborative environment
Be service-oriented, creative, and diplomatic
Adjust to change (e.g., work environment, technology, responsibilities adjustment)
Other related IT certifications (A+, Microsoft Certified Professional, etc.)
Recent experience with SCCM, Casper Suite, or other desktop management platforms in an enterprise environment
Experience working in higher education
The selected candidate must pass a post-offer pre-employment physical examination

103

IT Support Technician Resume Examples & Samples

VCenter Admin Skills
VMWare Familiarity
Basic AD Familiarity
Remote Desktop and other Terminal Services software (i.e. VNC, Teamviewer, etc)
How to stop/start programs and services
How to copy/move software and data from data storage devices
Working knowledge of Windows Permissions
How to install software
What TCP Ports are and how they can be used
Basic connectivity tools and troubleshooting
Understanding of DHCP and Static IP Addressing

104

IT Support Technician Resume Examples & Samples

Directly provide onsite/remote, or work with third party vendors, support for a variety of IT hardware and software, such as, but not limited to: personal computer hardware/software and peripherals, mobile phone/PDAs, network printers, server and network hardware, WMS equipment, computer room/network wiring closet facilities, and phone systems
Depending on regional requirements, may be assigned to: monitor system backups, perform restoration of data, perform mobile phone account administration (add/modify/delete), raise purchase requests, obtain quotes, receive orders, liaise with local contractors and explain work requirements ensuring quotes are accurateDelivery of Sustainable Cost Advantage Program
Conduct software testing and installation in support of application packing and deployment
Documentation - Adhere to all appropriate IT Service Management practices for Incident Management, Problem Management and Change management using the ITSM tools for self assigning tickets, following up on tickets and providing resolution
Image Management – responsible to ensure standard McCain PC images are applied and maintained on McCain assets
College diploma or equivalent
Minimum technical certifications, A+, preferred Microsoft certifications
3 - 4 years’ experience is required/desirable for candidates applying for this position
Awareness of new desktop technologies and their value to our operation

105

IT Support Technician Resume Examples & Samples

Serve as the daily IT help desk for 100+ office environment
Daily troubleshooting
Service IT ticket requests (software logins, hardware functionality, phone and phone headset functionality, fax machines, etc.) in an organized, efficient manner and with customer (employee) service as a goal
Communicate consistently with IT System Administrator about ongoing tickets, delays and issues as they arise
Maintain computer and projector functionality for multiple conference rooms
Maintain a security IT environment to protect on-site hardware
Maintain fingerscan security database
Create multiple accounts (Gmail, Slack, internal applications) for new employees
Delete accounts (and delete access to software) for off-boarded employees
Maintain constant communication with HR and CPO about on boarding
Assist in routine software and hardware updates
Work on IT-related projects as assigned
Perform network and active directory administrative and other duties as assigned
Help move and re-set mobile work stations for a dynamic open office environment
Raise up issues of concern about security, software, company policies
Building emergencies (oncoming weather event, flooding, etc.)
Emergency termination (closing out accounts, access, etc.)
Associate’s degree or higher in a technology or computer-related field
At least 4 years of position-related experience
In-depth knowledge of applicable data privacy practices and laws
Completely current with the latest technologies
Be dependable (on time)
Be accountable (acknowledge mistakes and be part of the solution)
Inquisitive by nature
A desire to learn, master and adapt
Commitment to company values, mission and vision
A desire to be EPIC

106

End User IT Support Technician Resume Examples & Samples

Background check / drug screen; Must be able to qualify for a Department of Energy Q Level Security Clearance
Candidates local to Oak Ridge / neither per diem nor relocation offered
2 – 5 years of hands-on experience working in an end-user desktop support role or computer operations environment required. An equivalent combination of education and/or experience in may substitute for education on a year for year basis. BS degree preferred
The ability to qualify for a Department of Energy Q Level Security Clearance
2+ years of end-user and phone support within a small to large size business network environment
Experience and comfort working in a fast-paced and challenging environment
Candidate should exhibit the passion and commitment to provide the highest level of professionalism to the organization
Strong Windows Systems Administrations skills with Windows Server 2008 R2 through Windows Server 2012
Experienced Troubleshooting and Operational Skills with Windows Microsoft Windows 7, Windows 8, Windows 10
Experienced Troubleshooting and Operational Skills with Windows Microsoft Office 2010 to 2013
Experience with Remote Desktop support
Advanced printer / peripheral device troubleshooting
Entry Level Knowledge of TCP/IP, DNS and DHCP
Remote support for smartphones and tablets
Enjoys working in a collaborative team environment
Ability to perform multiple tasks concurrently and respond to emergency situations effectively
Provide exceptional customer service in person, via phone and email as appropriate
Resolve help desk issues including troubleshooting hardware and software issues
Coordinate installation, maintenance and support schedules between Vendors/Suppliers who provide information technology services
Perform user administration duties
Provide off-hours support as required
Review Backup logs to ensure core systems are performing properly
Perform Cyber Security prevention and response related tasks as directed

107

IT Support Technician Resume Examples & Samples

Bachelor degree in Computer Science or related field or an equivalent combination of education and experience
Minimum of two years progressively responsible experience in ensuring end-user satisfaction with IT systems
Ability to function effectively in a hectic and stressful environment
Ability to multi-task and follow through with user requests for assistance
Must possess strong, documented attention to details and customer satisfaction
Basic spoken and written English
Strong knowledge of Cisco & Polycom Video system(MCU, TelePresence, Jabber client, WebEx)
Experience in network support and voice system support
Have 3yr solid experience to provide audio/video conference support in large enterprise
Have knowledge and experience in networking and server administration
Work hard, open-minded
Have experience in working in global company is a plus
Excellent communication with end-user and co-workers

108

IT Support Technician Resume Examples & Samples

Provide direct customer service and technical support to users as required via phone, e-mail, and in person
Provide professional and prompt responses to users for problem resolution, in person, verbally and in writing
Procure/Configure and install PCs, network printing devices, peripherals and software, including physical attachment of equipment to network
Perform a variety of duties in the monitoring, installation, testing, configuration and troubleshooting of hardware and software and system or application upgrades
Familiarity and expertise in various operating systems (Windows 7/8/10)
Familiarity and expertise in business applications such as Microsoft Office, Adobe, Anti-Virus software
Operate audio/visual equipment such as Video Teleconferencing devices, projectors, and presentation hardware
Utilize tools sets such as System imaging tools, Active Directory, Remote Desktop, Help Desk ticket Systems etc
Able to lift 50 lbs. occasionally
Participate in IT On call rotation
Experience in supporting Windows Operating Systems desktop/laptop PCs (Windows 7/8/10)
Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
Experience installing software, patches, updates on Desktops, Laptops
Experience troubleshooting basic network, software, printing problems Customer Service Experience in the understanding of general enterprise computing (domains, user accounts, network shares, Active Directory and other systems

109

IT Support Technician Resume Examples & Samples

Configures workstations, printers, and other IT equipment
Establishes user account profiles
Coordinates moves and changes of IT equipment
Installs and runs cables
Provides basic IT troubleshooting

110

IT Support Technician Resume Examples & Samples

Minimum of two (2) years technology service delivery experience in a corporate and high availability environment, including knowledge of end-user and network based hardware and software for Desktops, Laptops, MAC, printers, scanners, routers, switches, mobile devices, required
Experience with service delivery modes, processes, techniques and tools, required
Knowledge of Microsoft Operating systems (7,10) and Microsoft Office Suite software, and Microsoft technologies required
Knowledge of Networking (TCP/IP, DNS), including Active Directory, DHCP, DNS, GPOs, etc., preferred
Excellent written and oral communications skills as well as analytical, organizational and customer service skills, required
Experience with CA Desktop and Server Manager and CA Service Desk or other ticket tracking software, preferred
MCP, MCSE or MCSA certification, preferred
On-call rotation in work schedule, required

111

AV IT Support Technician Resume Examples & Samples

Provide premiere technical support for all audio/visual equipment including but not limited to Crestron, Biamp, Christie, LED/LCD/Plasma monitors and CMS systems
Daily maintenance and testing of briefing room audio/visual systems, PC’s, guest devices and hallway interactive displays
Contribute to and assist in driving a consultative environment with the client through R&D of audio/visual technologies
Able to conduct self and resolve issues in a highly professional manner with appropriate decision making skills based on the situation
This role may require flexible work hours to cover the 5:30 AM to 7:00 PM building operation schedule

112

AV / IT Support Technician Resume Examples & Samples

At least 2 years of progressive experience in AV, IT, systems or related field
Experience in a hotel or related industry
Must be proficient in MS Windows, Company approved spreadsheets and word processing and in the operation of all hotel-specific systems

113

IT Support Technician Resume Examples & Samples

Demonstrated experience configuring, installing, and resolving problems with all Windows OS platforms along with Mac OS X operating systems and general desktop applications (MS Office)
At least 3+ years working with Active Directory, in a Windows Domain Environment
Demonstrated experience configuring, upgrading, and diagnosing problems with desktop and laptop hardware
Ability to provide troubleshooting and configuration assistance over the phone
Must be able to work independently and troubleshot problems without supervision or assistance
Skill in organizing resources and establishing priorities
Working knowledge of current software and tools used by Company (MS Office products, Adobe, RingCentral, Box, Okta)
Ability to proactively identify tasks that need to be done

114

IT Support Technician Resume Examples & Samples

Prioritize, monitor, track, respond, troubleshoot and resolve internal and external support requests received via the helpdesk ticketing system, the IT Support telephone, mailbox and Pivotal customer portal to completion
Assist and help escalate support issues to the Software and Infrastructure teams as needed to accomplish resolution of issues
Update and help prioritize and assign support request tickets to insure the customer is kept aware of current status of the issue and work being accomplished per established SLA’s
Report and escalate to management as needed for issues requiring such input and guidance
Respond to system pages relegated to support requests in accordance with on-call procedures including the acknowledgment of urgent requests in accordance with established SLA’s
Manage the projects related to Installing new workstations, upgrade hardware and software (applications and Operating Systems), as needed and ensure that all laptops and desktops are properly configured and contain the current malware and virus definitions
Provide temporary assets as requested to support the business when requested
Mentor and redirect others in the execution of the projects and provide training for level 1 and II Technicians as needed
Maintain user account information including access rights, security and system groups, administer phone system and document and maintain all asset computer inventory up to date
Support training and conference initiatives as required by the business both onsite and offsite as requested by the business
Where appropriate, collaborate with and support Technology Services security initiatives, adhering to security related processes and policies and supporting audit related requests for information and ad-hoc information requests submitted by the Security Manager
Associates degree in a related field of computer science or equivalent experience with certifications
6+ years’ experience in IT desktop support, trouble shooting and analysis including technology project execution related to technology uplifts
Familiarity with PC/Laptop hardware/components, MS Exchange, Active Directory, antivirus such as Kaspersky and antimalware such as Malwarebytes or similar. Desktop operating system migration project experience highly preferred. Windows 7 to Windows 10 migration highly preferred
Ability to work non-standard hours as needed to perform system upgrades, maintenance and changes
Strong mentoring skills and ability to teach new technologies to support staff as required
Strong ability to communicate detailed technical information to non-technical customers
Strong project management experience including project planning and execution
Must be a detail-oriented self-starter who can work independently
Familiarity supporting with Citrix, MDM and VPN technologies
Strong ability to work unsupervised to provide supervision of daily technical issues and support to team members as required
6-8 years: This position will perform moves, adds and change maintenance to workstations and printers. Mentoring, project management of IT Support related roll-outs and technology uplifts are a primary part of the role

115

DC / IT Support Technician / PM Shift Resume Examples & Samples

Ensure building is current on all software releases and in line with corporate standards
Partner with corporate IT when issue escalation is necessary
Communicate changes and system information using understandable terminology
Install and repair computer equipment while adhering to safety standards
Must be willing to work flexible hours
Start time for shift may be between 3PM- 11PM

116

IT Support Technician Resume Examples & Samples

Provide daily operations and systems support to the business
Respond to and update incidents / requests in a timely manner
Provide advice and guidance on issues appropriate to his / her working area, ensuring that the relevant stakeholders receive timely warnings / advice of implications Utilise software applications in support of incidents/ requests
Conduct daily network backup operations
Verify functionality of hardware and software components
Troubleshoot hardware and software issues in person, remotely and via telephone to all UK sites. Some international travel may also be required
Assist employees with computer problems and answer their questions
Provide direct support to IT Management in the US and UK
Liaise with internal / external / international stakeholders at all levels of the organisation
Proactively looks to improve the systems in the working area utilising best practice
Set up / configure / deploy new or replacement hardware devices in support of business requirements

117

IT Support Technician Resume Examples & Samples

Provide Tier 1 desktop/system support for local and remote users
Deploy user computers
Install, configure and update operating systems
Configure and manage printers
Support Cisco desk phones, voicemail and mobile device connectivity
Install, configure and support various business applications, including antivirus and security

118

IT Support Technician Resume Examples & Samples

Performs the installation, repair, and preventative maintenance of personal computer and related systems
Assists in determining suitable software to meet user requirements
Install software, patches, and updates on desktops, laptops and personal devices
Keep accurate tracking of all assets supported by Deskside
Provide 1st line technical support for end-users computers hardware and software, printers and its network connectivity
Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) end-users computers

119

IT Support Technician Resume Examples & Samples

Provide exceptional internal customer support and advocate for our external customer
Troubleshooting of all IT related equipment such as PCs, printers, and other end user devices
RMA and repair process for all devices under warranty
User and group maintenance: set-ups, deactivation, and auditing
Ongoing documentation of SOP’s and system documentation
Manage security settings and conduct regular security/configuration audits
Investigate and resolve multiple and diverse customer issues
Provide User Administration for multiple software platforms
Provide internal support and assistance for basic questions and best practices
Understanding of basic computer/network/telephony concepts and terms
Experience with the following operating systems: Windows, Macintosh OSX
Experience in Microsoft Office applications
Willingness to provide on-call support including weekends, nights, and holidays
4-5 years of experience working as a technician in a high volume environment
Experience with the following operating systems: Windows, IOS, Red Hat Linux
Ability to travel once a year

120

IT Support Technician Resume Examples & Samples

Fluent in reading, writing and speaking English
1 year experience in a similar role and/or a technical support position preferred
Experience working with computer software including Office 365 preferred
Experience working with Service-Now preferred
Experience with building and imaging of PCs is a plus
Knowledge of Microsoft SharePoint, Citrix, SAS also a plus

121

IT Support Technician Resume Examples & Samples

Provides Tier II customer support via phone and e-mail on all relevant business applications
Conducts trouble-shooting of PC hardware/software and printer problems
Uses expertise in customer service and technical knowledge to resolve issues surrounding usage and training on software and/or hardware products
Maintains current knowledge of relevant technologies
Resolves simple to mildly complex problems on the initial call and in cases where this is not possible ensures the issue is escalated as needed
Provides and uses knowledge documentation
Adheres to and maintains standard processes, procedures, and policies
Provides an exceptional level of customer service, meeting agreed to service levels, while working in a dynamic complex environment
Works under little supervision on day-to-day operations
Complete relevant reports as required
Maintain all records pertinent to the IT function
Promotes a continuous improvement mentality throughout
Collect VOC and communicate internally to optimize processes
Maintain a safe and clean working environment
Works afterhours as needed including on call rotation

122

IT Support Technician Resume Examples & Samples

Provide outstanding technical support and customer service to Burberry end users
Apply high quality technical resolutions to incidents and requests, according to service level agreements and KPI’s
Provide technical and administrative support for Burberry events
Advanced troubleshooting and problem solving for Windows or Mac hardware and software
Assist in asset management tasks
Actively contribute to knowledge management
Work alongside and collaboratively with wider Burberry End User Computing teams to resolve issues
Software and hardware deployment

123

Team Lead IT Support Technician Resume Examples & Samples

Manage support rota, sickness and holidays to ensure sufficient cover is provided to stores, offices and supply chain / logistics
Monitor service level performance and indicators, working with the IT Support team to collectively achieve targets, raising any concerns and performance issues to the IT Manager
Act as a point of technical and managerial escalation for the IT Support team
Plan and manage all support requirements for Burberry based events such as Showroom, ensuring sufficient and correctly skilled resource is provided
Manage daily workload of IT Support team, distributing work and managing ticket queues to ensure response times and service levels are met
Conduct weekly IT Support team meetings, focussing on technical issues and problems
Participate in service improvement and service management initiatives
Represent IT Support in weekly service management review meetings

124

IT Support, Technician Resume Examples & Samples

Maintain high customer satisfaction by representing IT courteously, professionally, and effectively
Responsible for first and second level support of IT systems in the Montreal office and Canada region including PC’s, printers, servers, and related IT equipment
Responsible for coordinating support of office building related IT issues such as network room power, UPS, HVAC, telephony and collaborative tools such as video conferencing
Provide first level troubleshooting for VoIP phone and network communications
Escalate & dispatch to senior level support
Troubleshoot daily problems and provide remote support
Install software, desktop/laptops systems and peripherals
Update documentation & provide basic training
Maintain and organize inventories
Manage and organize support information knowledge base
Out of hours contact for any IT related issues including disaster recovery
Follows standard operating procedures & policies
Post-Secondary Education graduate
2+ years of pertinent experience
A+, Network & Microsoft Certified Desktop Support Technician preferred
Proficient with Windows desktop environment (Win 7, XP & Microsoft Office)
Proficient with
VoIP Telephony
Windows Terminal Server end user support
Mobile device support - Blackberry & iPhone
Printer technologies
Video conference & meeting room technology
Dell workstation hardware
Excellent communication & organizational skills
Bilingualism - English and French, spoken and written (essential)
Strong telephone and customer service skills
Availability to work overtime, as required

125

IT Support Technician Resume Examples & Samples

Proficient in Adobe Acrobat, Microsoft Office Products and Visio
Strong team player with solid interpersonal skills
Ability to collaborate with various departments and external organizations
Highly organized and detail-oriented with the ability to multitask
Knowledge of installation and maintenance of Windows 7/10 operating systems
Skilled in troubleshooting laptops, desktop and peripherals
Understanding of commonly-used concepts, practices, and procedures for Microsoft technologies
Patience with and empathy for users’ needs, with all levels of technical aptitude
Proactive, takes initiative, good judgment, strong common sense
Demonstrates flexibility, enjoys teamwork, works well under pressure

126

IT Support Technician Resume Examples & Samples

1) Windows 10 experience
2) Experience setting up new infrastructures (new user setup, hardware configuration, printer set up, connecting devices to network)
3) 4+ years of consistent experience (DTS/HD)

127

IT Support Technician Resume Examples & Samples

Advanced analytical skills, including process description, logic, problem diagnostics, and problem solving
Advanced technology hardware and software competency
Training in advanced hardware and software support through education or experience

128

IT Support Technician Resume Examples & Samples

Provide customer facing technical support
Dispatch/resolve user requests/issues to appropriate IS groups
Work closely with system administrators on projects
Assist Support Specialist with tasks as necessary
Record all received support calls
Engage in special projects as needed

129

Lead IT Support Technician Resume Examples & Samples

Install, configure, maintain and repair all computer hardware and related peripherals
Maintain audio/visual equipment and support conference room operation
Distribute, install, maintain, manage and provide guidance on all networked and standalone PC software
Coordinate new installation and upgrade projects across functional areas
Work with Level 3 in the deployment of workstation security patching, software delivery, and configuration changes

130

IT Support Technician Resume Examples & Samples

Diagnosing and resolving technical issues
Undertaking small- to medium-sized IT projects as instructed by the IT manager
Supporting and maintaining MS Server/Desktops
Laptop and desktop support to include:Set up, configuration, software installation, security applications and upgrades, fault finding
Reporting faults and maintaining logs on servers, desktops and laptops
Completing internal user moves including phones
Patching of network and phones
Ensuring all logs for equipment and users are maintained
Regional server maintenance, to include:Set up, configuration, installation of authorised software, application of patches and upgrades and fault finding
Recording and maintenance of software licensing
Setting up new users and disabling expired accounts in accordance with HR requirements
Escalating IT issues to the IT manager where necessary
Providing support for Apple Macintosh systems
Preparing documents, meeting materials and correspondence
Performing basic administrative support duties, as required, to meet specific operational objectives
Providing assistance and support to colleagues in IT-related matters
Ensuring that a high level of customer service and support is provided to all internal customers
Experience of working in large diverse network environments, knowledge of LAN/WAN technologies and TCP/IP
Knowledge of Microsoft Server technologies, Active Directory
Windows 7/10, BES 10, VOIP (ShoreTel)
ITIL foundation level qualification would be advantageous
MCP / MSDST
Prior experience of technical support in a customer-facing environment
Expert knowledge of laptop and desktop support on a Microsoft network
Expert knowledge of supporting MS Operating Systems and MS Office
Excellent communication and client facing/customer service skills
Strong interpersonal/team skills
Self-motivation and an adaptable attitude with a desire to drive our customer base forward in a fast changing IT environment

131

IT Support Technician Resume Examples & Samples

Be able to resolve hardware issues, hard drive, ports, cables issues
Understand enterprise antivirus software, provide updates and virus removal
Experience with SLA’s and service call tracking systems, Remedy, Track-IT or ServiceNow
Be able to determine if warranty repair will be needed on desktops and laptops
Strong support and resolution experience with Windows 7, Outlook and connectivity issues
2-3 years of desktop support experience in corporate environment
Hardware Certifications – Comptia A+ and or Network+, vendor certifications preferred

132

IT Support Technician Resume Examples & Samples

Primary responsibility encompasses both level I and level II technical support (hardware and software), with focus in the areas of computer operations, user and various devices (PC, Tablet, Smartphone, BYOD), helpdesk, and data management. Performing duties and functions required to respond, diagnose, and troubleshoot hardware and software problems through discussions with team members. Being an advocate for customer needs
Sets up, install, and configures various types of computers, peripherals, and moderately complex information technologies ensuring their smooth implementation
Perform administrative duties pertaining to purchases, projects, network and inventory processes. Administer user accounts and security levels
Act as a self-service coach, monitoring, operating, coordinating, and assisting others in the operation of computer hardware, software, and peripherals to achieve desired results
Provide information to Team Members on established policies, procedures, and services provided
Experience in a Customer Service environment
Minimum 1 year of level II application support experience in a network environment
Experience supporting common Microsoft applications like MS Windows 10, SharePoint, and MS Office Products
Experience installing software
Experience imaging and supporting PC Hardware
Familiarity with various brands of smartphones and tablets
BS Degree
T-SQL, C#, VBA, .NET Framework
Microsoft Certifications, VMWare/Virtualization, iSeries

133

Field IT Support Technician Resume Examples & Samples

Work with service requests generated by insight events
2 or 4hr. SLA's (depending on where the client sits in Denver)
Deliver level 1 on site technical support to client's partners/clients
Work assigned tickets to determine the point of failure at client sites and resolve problems using available resources and work with remote Network Engineers for escalation
Work and escalate problems effectively in order to meet customers SLA's
Maintain all assigned tickets with up to date information

134

IT Support Technician Resume Examples & Samples

This posting is open-ended and the position will be filled on an as-needed basis.*
Various computer hardware specifications
Computer software installations
Troubleshooting computer issues
Cleaning and maintenance of computers
Printers
Inventory management systems or spreadsheets
Computer management platforms such as SCCM
All applicants should include a resume with their application

135

Senior IT Support Technician Resume Examples & Samples

Work experience in hospitality technology, especially 1-2 years of experience delivering technical service in a restaurant environment
A combination of both computer skills and restaurant operation knowledge
Experience using and configuring touch screen POS Systems, especially the Aloha POS system
Must have the ability/stamina to work a minimum of 50 hours a week
Must frequently reach, feel, bend, stoop, carry, finely manipulate and key in data
Must be able to work on cabling and equipment under desks and store counters, in tight spaces, and climb ladders

136

IT Support Technician Resume Examples & Samples

Provide a single point of contact for internal employees for all IT support services. Including but not limited to desktop/laptop hardware, software and peripherals, printers, voice over IP phones, internal application support, audio/visual technologies, basic LAN troubleshooting, VPN/RSA administration, business applications support (email, ActiveSync, antivirus, encryption). Process incoming technical support incidents and requests through the ServiceNow ticket queue while maintaining service level agreements. Also, must provide detailed comments/work notes and update all tickets regularly following incident management procedures and escalating to appropriate personnel when needed
Complete well defined procedures to assist with maintenance and configuration of end user business applications including but not limited to: Symantec Endpoint Protection Manager, Checkpoint Full Disk and Media Encryption server
Follow well defined procedures to assist with server file-share administration, printer server management and Active Directory administration. Maintain Windows Deployment Services Servers and create desktop images. Manages Desktop Patching servers and policies assuring desktops are being patched regularly. May act as technical point of contact between the business and 3rd party vendors for IT services (printer vendors, support contact for Antivirus, Laptop Checkpoint)
Participates in and handles project work with well-defined tasks. Required to complete project work and report updates to management
Setup/Support/Maintenance of all Computers and Phone including Hardware/Software/Applications. Utilizing software deployment tools and OS imaging tools such as Windows Deployment Services. Assist with maintenance and configuration of WDS and OS Images
Responsible for training Users on processes and procedures such as Mobile Scanning, Remote User Connectivity and Applications
Completes all responsibilities as outlined on annual Performance Plan
Completes all special projects and other duties as assigned
Must be able to perform duties with or without reasonable accommodation

137

IT Support Technician Resume Examples & Samples

Must be a US citizen with active Secret clearance
Strong customer service, interpersonal, and excellent problem solving skills
Possess outstanding organizational, analytical, and time management skills
Must have in-depth knowledge of Microsoft Windows operating systems. UNIX and LINUX experience a plus
Must have knowledge of VB/VBA, SQL, HTML, ASP, CSS, C++, GCI, PERL and JAVA
Must have knowledge of Relational Database applications such as MS Access, ORACLE, ADBS, etc
Must have strong Network Active Directory skills
Must have superior Microsoft Office skills
Must have SharePoint experience
Previously worked in an enterprise Helpdesk support environment
Ability to learn various software applications as needed to perform assigned duties
Must have reliable transportation and be willing to travel as required

138

IT Support Technician Resume Examples & Samples

Provide end-user desktop support to local employees, and remotely to all other offices. No problem is too small or large!
Assist in the on-boarding process, preparing computers and peripherals for new employees’ first days
Ensure that user requests are addressed in a timely, courteous and professional manner
Troubleshoot issues with Microsoft and Adobe software
Help manage Google Apps email system
Manage IP phone system and troubleshoot any problems
Help maintain a registry of all technological assets
Support A/V and conference room issues
At least 1 year working in a Desktop Support environment or proven ability to resolve computer issues
Working knowledge of Windows 10, iOS & Android, Microsoft Office, and Adobe Creative Suite product
Comfortable working with all levels of employees—from executives to interns—and prioritize issues when necessary

139

Local IT Support Technician Resume Examples & Samples

Provide technical support on Desktop facilities
1Setup and support a variety of computer hardware, software, networks and associated peripherals, including hardware and software installation,maintenance, troubleshooting and upgrade
2 Determine source and nature of computer malfunction using diagnostic and application software. Adjust, repair and resolve hardware and software problems, referring more complex networking problems to network administrators or supervisor
3 Respond to requests for computer assistance from staffs experiencing problems with hardware, software, networking; respond to inquiries concerning systems operation and other computer related technologies; respond to priority incidents as needed
4 Answer user's query and service requests in the ticketing system
5 Document and assess problems, resolving them independently or routing them as needed
6 In coordination with network administrators, assist with network software deployment and problem troubleshooting
7 Provide follow up and progress updates to the users
8 Provide introductory training and support on new hardware and software to
10 Adhere to schedule for on-site desktop support
11 Occasionally provide work guidance or orientation for non-routine procedures/policies
12 Test and evaluate new client-side hardware/software
13 Participate in establishment of the benchmark manufacturing workstations
14 Recommend and perform upgrades on hardware and software systems to ensure longevity
15 Perform additional functions incidental to computer support activities
16 Keep an eye on new computer technology
17 Assess functional need to determine specifications for purchases
18 Follow standards & procedures defined by the global IT group
19 Assist in IT asset management
Participates in Desktop projects/tasks
1 Assist with senior teammates in completion of projects
2 Completes desktop related projects/tasks as assigned

140

IT Support Technician Resume Examples & Samples

Strong Communication and Customer Support Skills
Ability to obtain SECRET security clearance - The selected applicants will be subject to a security investigation and must meet eligibility requirements for access to classified information
Previous Support of Complex Software programs and Environments
Strong Understanding of SAN and NAS Equipment and Configuration
FCoE experience
IP Sub-netting setup and configuration experience and Network Configuration experience
Experience configuring Windows 7,10,Server 2008 and Server 2012
COMP TIA Security+ and WIN7certifications

141

IT Support Technician Resume Examples & Samples

Provide world class customer support
First level response to incident tickets
Accept and solve 2nd tier support issues
Migrate and deploy PC images
Function and communicate in a global support team
Respond to ticketing incidents by priority and assignment
Support customers through superb communication in person, by telephone and or email
Fully document resolution and communication history to customer in incident ticket
If appropriate, convert resolution to knowledge base document to share with other team members
Diagnose, analyze, and resolve PC and software problems for internal customers through incident ticketing system
On-call availability
Some evening and weekend hours
Analyze root cause and implement corrective solutions
Create OS images for all models of PCs using Acronis (or other imaging software) and maintain documentation
Deploy new equipment to customers from unpacking to desktop
Assess the need for performance upgrades to PCs, including the installation of NIC cards, hard drives, RAM, memory chips, CD-ROMs, and so on
Collaborate with LAN/WAN administrators to ensure efficient operation of the company’s infrastructure for our customers
Assist in resolving issues with customers on server based software products
When working on any PC, ensure latest security settings, antivirus, application patches are applied
Assist in moves, adds, and changes (MACs) submitted to the Customer Care Center
Ensure that physical desktop connections (i.e. RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order
Use tools and applications for monitoring desktop performance and provide performance statistics and reports
Basic SQL reporting skill or ability and willingness to learn
Create documentation and populate the knowledge base with articles when needed
Assist in preparing, maintaining, and upholding procedures for logging, and reporting for Customer Care Center operations
Maintain inventory of all hardware and software
When necessary, contact third-party support and PC equipment vendors
Conduct research on desktop products in support of continuously improving the Customer Care Center service
Assist in defining computer configurations
Escalate unresolvable issues to the Customer Care Center Application Technician or Administrator
Responsible for other opportunities as required
Ability to conduct research into desktop software issues and products as required
Strong organizational skills with a keen attention to detail

142

IT Support Technician Resume Examples & Samples

2+ Years of Windows Support (Windows 7 Environment)
2+ Years of Printer/Peripheral Support
2+ Years of Phone Support Experience (Field phone calls from users and assisting via the phone)
Provide direct support for various desktop technologies such as Computers, Laptops, Printers, and peripherals
Provide direct support for various commodity software products such as Windows Operating Systems, Microsoft Office, Adobe Products, etc
Provide direct support for internally developed business solutions
Provide direct troubleshooting of network and connectivity related issues
Play a role in troubleshooting employee incidents and gathering appropriate information in order to escalate correctly within the IT Organization
Play a role in identifying recurring/chronic technical issues in our environment and taking appropriate steps to escalate and resolve

143

IT Support Technician Resume Examples & Samples

Provide a single point of contact for internal employees for all IT support services including but not limited to desktop/laptop hardware, software and peripherals, printers, voice over IP phones, internal application support, audio/visual technologies, basic LAN troubleshooting, reset account passwords, business applications support (email, ActiveSync, antivirus, encryption). Manage day-to-day service requests in the ticketing system. Respond and resolve end-user requests under service level agreements
Support provided to our end users will be done through our ticketing system, over the phone, through email/IM, or in-person (desk side support)
Setup/Support/Maintenance of all Desktop Workstation Computers, Phones, printing and desktop software. Setup new user workstations utilizing OS imaging tools
Training Users on processes and procedures such as Mobile Scanning, Remote User Connectivity and Applications
Must be able to perform duties with or without reasonable

144

IT Support Technician Resume Examples & Samples

Have, or be able to obtain, a secret security clearance
Minimum of three years’ experience with Windows 7 and 10, Server 2008 and 2012, and managing IT equipment
Experience supporting and troubleshooting complex hardware and software issues, to include installing and configuring peripherals, components, drivers, software, firmware, and applications
Solid experience of SAN and NAS equipment and configuration
COMP TIA Network + A Strong certification(s)
Experience with routers, to include: Basic configuration; router on a stick; DHCP; ACLs; Static NAT/PAT IP Sub-netting setup and configuration ; and Network Configuration experience
Understanding of OSI Model, TCP/IP protocol suite {TCP,UOP, ICMP,IP,ARP,RARP, FTP,TFTP}
Knowledge of routing protocols: R!Pv2, OSPF, EIGRP & BGP

145

IT Support Technician Resume Examples & Samples

Follow all safety guidelines and participate as fully-empowered team member to achieve organization-wide goal of zero incidents
Installs hardware and peripheral components such as desktop computers, laptop computers, monitors, modems, phones, printers, print servers, wireless network interface components, wireless access points, network switches, hubs, and routers
Install and maintain software configuration of the above hardware and peripheral devices by using imaging software or full OEM installation procedures for upgrade and for major rollouts of software/hardware
Provides technical assistance to end users on the Local Area Network and remote users connected to the TPNM Network
Recommends or performs remedial actions to correct hardware and/or software malfunctions
Replaces and maintains warranty parts with approved company vendors
Escalates any issues that are not able to be resolved immediately to the Senior Onsite IT Analyst for assistance
Responsible for tape changing duties on the Symantec Netbackup server and Library system
Troubleshoot and repair computer and telephone systems
Assist with maintenance of the customer facing portals in HTML and on Sharepoint
Manage software licensing to ensure compliance with applicable laws and regulations
Record placement and movement of hardware in the Inventory database
Assistance with door security using Hirsch Velocity door systems software; ensuring that door locks are working properly throughout the plant area
Install, monitor, troubleshoot and repair plant information and audio system to include all aspects of cabling, impedance matching, and delivery of music and information to shop floor
Responsible for ensuring that all Shop Floor Control Time and Attendance/Production Reporting terminals are operating and information and time stamps are consistent and operational at all times
Responsible for monitoring daily batch processes, resolving errors, or reporting errors to the Senior Onsite IT Analyst when escalation is required
Advanced knowledge of PC usage required to include using Word, Excel, Microsoft Windows, and data entry operations
Intermediate knowledge of portal based web services
Advanced knowledge of troubleshooting ability for internetworked systems and software
Intermediate math skills are needed to include the ability to apply concepts such as fractions, percentages, ratios, and proportions, to practical situations; ability to apply mathematical operations to tasks associated with the production of mattresses
Must be able to measure using the metric system

146

HD IT Support Technician Resume Examples & Samples

Monitors corporate help desk line and provides on-site support for warehouse operations
Resolves assigned customer service requests
Evaluates existing equipment and network access to meet the user needs
Consults with management to evaluate and recommend computer and related hardware required for capital expenditure
Request
Consults with external sources to obtain information and specifications for definition of products and services to be
Purchased
Obtains price quotations from vendors to comply with company purchasing requirements
Acts as liaison between corporate IT and Mississippi users
Tests, evaluates, and recommends to Purchasing Department label stock and ribbons that are presented by vendors

147

IT Support Technician Resume Examples & Samples

Bachelor’s Degree with a major in Information Systems, or equivalent experience
1-3 years of experience in providing helpdesk support
A+, Network+ or equivalent certification desired
Proficient with Windows 7/Office Suite and Android/iOS Mobile
Ability to multi-task and manage multiple requests
A logical and methodical approach to problem solving
Ability to clearly communicate technical information to non-technical employees
Experience with Microsoft System Center Suite preferred

148

IT Support Technician Assc Resume Examples & Samples

Associates in Electronic Technology, Electricity also considered
Excellent phone etiquette and written and oral communication skills
Customer service driven, detail oriented team player
Working knowledge of networks, particularly Ethernet topology and TCP/IP protocols
Ability to stay self-motivated
Ability to learn and retain new information quickly
Ability and willingness to adapt in a diverse, fast paced, constantly changing support environment
Ability to meet departmental attendance requirements
Trouble-shooting and analytical skills with strong first call resolution ability
Ability to remotely troubleshoot computer issues

149

IT Support Technician Resume Examples & Samples

2+ years’ hands-on IT Support experience in a production environment
2+ years' experience supporting Microsoft Windows 7 or Windows 10
Experience supporting one or more of: Mac OS X or Linux
Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users
Enterprise support experience with Mac or Linux system support & troubleshooting
Advanced application support experience including support for Microsoft Office
Experience supporting Windows 10
Data Cabling / Computer Facilities

150

IT Support Technician Resume Examples & Samples

3 + years of IT Technical Support experience in a corporate environment
Associate degree in Computer Information or Technology Certificate preferred or equivalent combination of education and experience
Excellent customer service and interpersonal skills, able to effectively communicate, and collaborate with other business areas
Strong ability to deploy, troubleshoot and maintain
Demonstrated problem solving, critical thinking and analytical skill
Valid Class 5 driver's license

151

IT Support Technician Resume Examples & Samples

Ensuring all tickets within the technical support queues are actioned effectively within the agreed SLAs
Ensure that tickets within the Billing queue are actioned effectively within the agreed SLA
Actively managing customer expectations and requirements
Responsible for well written and clear ticketing and documentation
Monitoring and responding to service metrics and alerts; prioritizing as appropriate
Management of live infrastructure including custom systems and services worldwide and large and small scale gaming environments
Fault finding and technical investigation of game server platforms and infrastructure

152

IT Support Technician With Czech & English Resume Examples & Samples

Provisioning of IT support services to end-users (2nd level of IT support; end users are supported both on-site or remotely)
Troubleshooting of IT related incidents, escalation/cooperation with other internal/external groups as appropriate
Processing of request from users, provisioning the information about the solutions / progress
Adherence to Accenture / IT processes and policies
Working with ticketing application
Participation in local/regional projects/initiatives (as/when required)
Reporting activities
Czech/Slovak language: Native, English language: Fluent
Good knowledge of Workstation HW
Operating systems

153

IT Support Technician Resume Examples & Samples

Identify, procure, install and customise end user hardware and software needed to satisfy user requirements
Connects users to networks and provides initial training in facilities and applications
Coordinates activities with network services and information systems groups with Copenhagen team
Provides updates, status and completion information to manager and/or users
Refers major hardware problems to service personnel for correction
Administers e-mail and anti-virus systems
Supporting the events team with their needs for conferences

154

IT Support Technician Resume Examples & Samples

Carrying out the execution of change management requests as required (which does include out of hours work)
Ensuring that work is carried out to a high standard and complies with all Amazon policies and guidelines, specifically IT and Health & Safety policies/guidelines
Delivering an outstanding level of service to your Customer base
Undertaking ad-hoc requests and tasks as and when required
The management Asset and Inventory management including checks / audits in line with global standards and processes including Return Merchandise Authorization (RMA) process with suppliers
IT / ICT vocational or further education qualification would be

155

IT Support Technician, End User Computing Resume Examples & Samples

Excellent organizational, communication, and technical skills with a strong customer service orientation
Excellent written and verbal communications capable of delivering at a senior level
Experience working with core infrastructure systems such as Active Directory, Systems Center, JAMF for managing or supporting endpoints
Experience with supporting Windows Operating systems and associated software or cloud applications
Experience supporting MAC OS and MAC hardware (Mac Book Air, Mac Book Pro)
Able to perform root cause analysis. Capable of proactively recommending effective courses of action, communicate resolution, policy and procedures to the various IT stakeholders, management, and end user community
Proven time management and delegation skills
Must be dynamic, innovative and capable of garnering the respect and high level trust required by IT teams for this position to be successful
Ability to communicate effectively with both technical and non-technical teams or end users
Experience with remote desktop support tools
Microsoft Certified Desktop Support Technician (MCDST) or Microsoft Certified Systems Engineer (MCSE)
Lenovo Certification
Current Apple Certified Macintosh Technician
Experience with ITSM Tools
Knowledge of server and network communications equipment, protocols (i.e. DNS and TCPIP), transmission media, security and network management practices

156

IT Support Technician Resume Examples & Samples

To manage the lifecycle of all Incidents, Events and Service Requests
Procurement (create purchase orders and/or purchase order requests)
Installation and deployment (imaging clients, installation of software, assign to user)
Support (hardware, software, peripherals)
Dispose hardware and peripherals correctly according to NOV policy
(Mobile) phone support, including administration of subscriptions
Ensure security and privacy of networks, computer systems and physical environment
Provide orientation and guidance to users on how to operate new software and computer equipment when required
Print and output management
Backup and restore activities
Routine maintenance
Correct administration of assets
Maintain local server room environment (power, cooling, measures to restrict unauthorized access, environmental monitoring)
Physical implementation of infrastructure components (servers, UPS, routers, switches, racks)
Patching and cable management
Any other duties as required
BSc, BEng in Computing or equivalent experience
Working knowledge in a similar position
Computer literacy (including good command of Microsoft Excel, Word, Outlook)

157

Senior IT Support Technician Resume Examples & Samples

Mentoring of entry level and intermediate team members
Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed
Install, maintain and troubleshoot computers, printers, phones and other peripheral equipment
Ensure system security in compliance with policy including virus protection
Set up new employees with ID, email address, and phone number and other necessary configurations for their role
Utilize enterprise tools sets such as Active Directory, System Center, etc
Follow standard software installation procedures and install a variety of software packages
Perform OS and software updates as needed
Manage and complete incident and move, add, change (MAC) requests and update ticketing system accordingly
Collaborate with system/network/database administrators to ensure efficient operation of the company’s end user computing environment
Maintain software and hardware inventories
Assist with equipment replacement cycle
Must be able to provide on-call support 24x7 as part of a rotation
If necessary, liaise with third-party support and PC equipment vendors and escalate as needed to maintain service levels
Prepare and maintain appropriate written documentation for procedures, systems, and infrastructure
Responsible for implementing new technology solutions
Maintain a neat and organized workspace
Other Duties and Responsibilities as assigned
Familiar with standard concepts, best practices, and procedures within the IT field following ITIL framework
Excellent technical knowledge of PC hardware, including Dell systems
Excellent technical knowledge of basic network components and concepts
Extensive technical knowledge and support of current protocols, operating systems and standards including Windows XP/7, Windows Server 2003/2008, Cisco VOIP phone systems, Office 2007/2010, Exchange 2007/2010, System Center, remote management tools, diverse business systems and applications
Given that this position physically interfaces with the customer, a professional, courteous demeanor is required in all circumstances
Possess and apply a broad knowledge of principles, practices and procedures to standard and challenging assignments as needed
Must possess excellent communication skills including verbal, written, and telephone etiquette
Ability to interpret, analyze, troubleshoot and resolve technical problems
Organizational, fact-finding skills and problem solving skills are required
Must be decisive, conscientious and interact well in a team environment
Must be detail-oriented and able to multi-task and meet deadlines in a fast-paced environment
Must have a strong working knowledge of and experience with computer hardware, software and peripheral devices in a diverse environment
Be able to work well with various personalities and work as a team
Should be organized and able to prioritize and manage time effectively
Must be dependable and able to act with discretion maintaining levels of strict confidentiality
Provide professional and personal assistance to clients in answering inquiries, locating information and analyzing technical requirements
Provide prompt responses to users for problem resolution

158

Interim IT Support Technician Resume Examples & Samples

Previous experience in which high levels of initiative, judgment, and tact have been demonstrated
Must be willing to work in a fast paced and growing China and global environment where some travel maybe required
Ability to develop clear, concise documentation/SOP
Experience in procurement, inventory and asset management of IT equipment as well as managing the IT life cycle
An advanced understanding of technical issues, both hardware and software, for infrastructure (servers, networking, telephony) and end user equipment
Advanced Linux system support and ability to write simple scripts in some administrative language

159

IT Support Technician Resume Examples & Samples

Experience with hardware device rollout(s) and inventory management (i.e. unboxing equipment, configuring machines, etc.)
Experience imaging Thin Clients and PC's
Experience completing cable management according to written standards and procedures

160

IT Support Technician Resume Examples & Samples

Staff service counter and address walk-in customer needs in a timely, professional manner
Takes ownership of customer issues from first contact assuring that the customer knows the person receiving their issue or request is dedicated to assisting them; further not letting the issue or request go until the customer has an answer, or until they are connected directly with the appropriate resource
Accurately records customer issues into the tracking system; maintains and updates support documentation to assist in information sharing within the team
Organize, manage, and participate in technology and operational projects
Strong maturity, professionalism, and judgment; ability to complete most work with minimal supervision
BA/BS or equivalent experience of 3-4 years of technical support experience including at least two years of help desk experience
A+ Certification or ability achieve it within the first three months of employment
Harvard IT Academy Core Certifications, including IT Infrastructure Library (ITIL) Foundations (to be completed within 12 months of starting)
Proactive problem-solving skills and ability to work under stress and time pressure

161

Senior IT Support Technician Resume Examples & Samples

Provide onsite support to Maersk Line and other MGIS Supported Business Units (as appropriate) for incidents that are assigned to the Onsite Infrastructure teams and/or cannot be resolved remotely
Install / Move / Add / Change / Decommission support for IT equipment (PCs, Laptops, Printers, Servers)
Support Hardware and Software asset management, tracking and auditing for devices not connected to the network and according to Maersk Line global processes
Ensure that Group IT Security standard processes are followed for services provided
Act as local project coordinator for hardware/software upgrades, country cluster and/or regional consolidation activities and other agreed technical projects

162

IT Support Technician Resume Examples & Samples

In addition to the essential job functions described above, all associates will perform duties as requested by management
Heavily utilize training, documentation/knowledge, and peers to develop Troubleshooting and Research skills
Develop and maintain understanding of Corporate and IT policies and procedures
Develop and understand business processes for HR reporting and BI reporting
Develop good verbal and written communication skills
Comply with defined ITIL processes

163

Senior IT Support Technician Resume Examples & Samples

Customer-focused service orientation, positive attitude and attention to detail
3+ years supporting users in a help desk, customer service environment
Good knowledge of multiplatform environment - desktop operating systems (Mac OS X 10.7 or higher and Windows 7/10)
Excellent decision-making and problem solving with proven ability to work in a diverse organization
Ability to analyze and document system processes
Ability to troubleshoot a board range of issues common on personal computers
Reliable and dependable work habits
Computer hardware experience - setup, maintenance, upgrade, troubleshooting (Lenovo/Dell/Apple computers and iOS devices preferred)
Bachelor’s Degree and/or equivalent work experience
MS Exchange online, Active Directory, Understanding of TCP/IP based network structure, SCCM (or Desirable: ITIL v3 Foundations; A+; Net+; Apple Certified Associate and/or Microsoft Certified Professional)

164

Senior IT Support Technician Resume Examples & Samples

Minimum four (4) years’ experience as a computer/network professional with a diverse technical background of workstation Operating Systems and software. For example, Windows XP, Windows 7, Microsoft Office Suite, and IE and other software as appropriate
Certifications to include, but not limited to: CompTia A+ and CompTia N+ required, Microsoft Certified Professional (MCP) preferred
Experience required with Active Directory including account management and network permissions
Working knowledge with personal computers, internet/intranet protocols and standards, and Microsoft Operating Systems
The ability to troubleshoot intermediate network issues
Demonstrated ability and willingness to travel within Bon Secours Health System, Inc. (BSHSI). This includes operating personal vehicles for BSHSI related work and vehicles owned or leased by BSHSI
Possess a valid driver’s license for at least the last three (3) years and be able to provide an annual Motor Vehicle Report (MVR) that meets BSHSI requirements
Proficient in the installation and troubleshooting of workstation hardware and software
Possess strong project management and effective time management skills

165

IT Support Technician Resume Examples & Samples

Customer Service/Service Delivery
In-depth technical knowledge of Microsoft Windows and Office products including Windows 7 & Office 2010
Experience as a SharePoint Power User or Administrator, Intermediate
Use of MS Excel, Novice to Intermediate; Use of MS PowerPoint, Novice
Use of graphics creations, image manipulations tools, Photoshop, etc
Hardware Installation and Troubleshooting
Network connectivity troubleshooting and configuration (VPN, Wireless and LAN)
Network Printer Setup and Troubleshooting
Experience Using Active Directory - User and Computer Management
Experience using Exchange 2010
Experience with Office 365/O365Virus and Malware removal tools
Experience use remote tools for troubleshooting and monitoring
Experience using a ticketing system to prioritize support work tasks (request triage)
Experience providing/conducting one-on-one, distance, training and how-to sessions
Knowledge of ITIL processes
Knowledge of Project Management processes
Understanding of Business Process Analysis
Ability to plan, organize and execute work schedules to meet priorities and service levels
Ability to provide feedback in team environment that promotes service delivery
Able to manage scheduled tasks and achieve completion dates
Self-Starter and ability to work with limited direction
Ability to work in ad hoc teams to resolve complex issues in global environment
Ability to write well-structured technical documents and email
Ability to effectively communicate directly or with remote users of all levels of management, and to deliver effective oral presentations
Ability to work in a multicultural environment with sensitivity and respect for diversity
Ability to deal with customers, colleagues and other technical staff in a courteous and friendly manner and as a true team member
Experience with a SharePoint 2013
Experience with a SharePoint BI or other Data Analysis and Visualization/Dashboard tools
Reporting Tools: Crystal Reports, Excel Power Pivot, SQL, Power View
Use of MS Excel, Advanced or Expert
Understanding of workflow tools and data forms, Sharepoint, Infopath, K2
Experience with Microsoft Windows and Office products including Windows 8 or Windows Server
Office 2013
Support of SAP R/3 client for end users
Experience with deploying desktop images and applications (Ghost, MDT, SCCM, Kaseya, LANdesk, etc.)
Understanding or Experience with Group Policy
Some basic windows Scripting/Programming Knowledge and Understanding (Powershell)
MCP, MCDST or A+ certification
Dell Hardware Experience or Certifications
Experience Supporting Citrix XenApp/XenDesktop
Mobility Device Setup and Support (iPhone, iOS)
Bachelor’s degree in computer science, information management or a related field; or relevant experience
At least 5 years of relevant experience supporting hardware and software configurations for secure client desktop computing environment
At least 2 years serving as lead or management role in a technical background
Demonstrated knowledge and hands-on experience technical tools and technologies
Fluency in English essential; some knowledge of Spanish would be an advantage

166

IT Support Technician, NSU Tahlequah Resume Examples & Samples

1-2 years of relevant experience required. Formal education and/or specialized training may be considered as substitution for work experience. Knowledge required for the position includes
Knowledge of computer hardware, software and peripheral devices
Skill in the installation, repair and maintenance of IT devices
Skill in the use of a variety of diagnostic and repair equipment
Skill in interpersonal relations and in dealing with the public
Receives and responds to incoming calls, pages and email regarding computers hardware or software problems
Documents instances of hardware failure, repair, installation or removal
Serves as liaison to hardware and software providers to install, configure, test, maintain, monitor and troubleshoot hardware and software
Installs, configures, tests, maintains, monitors, and troubleshoots workstation hardware, networked peripheral devices, and networking hardware products
Installs, configures, tests, maintains, monitors and troubleshoots workstation software and networking software products
Purchases parts and equipment as needed
Assists in the coordination of technology for special events
Supports the development and implementation of new computer projects and new hardware installations
Prepares a variety of written documents and reports
Files and follows-up on warranty service claims

167

AV / IT Support Technician Resume Examples & Samples

AV room furniture setup/strike and straightening including tables, chairs, lecterns, easels, and other equipment as needed or directed
In addition to room furniture, conduct frequent AV/VC equipment setup/strike tasks, as well as basic troubleshooting and operation
Professional, discrete and service-minded communication with customers and co-workers in all modes: telephone, email, instant message, text or in person
Provide white glove AV meeting support
Practice good observation skills i.e. monitor conference room states and address issues proactively
Promptly report all needed equipment/conference room repairs and ensure preventive maintenance is performed
Assist team members on as needed basis
Practice active customer service, with exceptional customer follow-through
Exhibit attention to detail in all activities
Background within the Audio Visual industry
Advanced German Skills
VC knowledge, Will have extensive experience of video conferencing, Will have a thorough knowledge of audio visual equipment, Cisco/Tandberg/Polycom conferencing equipment, LCD / plasma monitor technologies / display devices, and a high competency level of computer systems
Excellent communication (oral and written), interpersonal, organizational and presentation skills
Excellent organizational skills with the ability to multitask. Attention to detail

168

Telecom IT Support Technician Resume Examples & Samples

Participate in cross-training of Radio, Transport, EMS/SCADA, Voice/Video, Network, and Mobile Data Computer Systems
Participate in changing work schedules and priorities
Perform database and record keeping systems for project and asset tracking
Demonstrate the ability to analyze and resolve system issues and act as a resource to others on technology issues
MUST maintain a valid driver license at all times. Driving of company vehicles is required including city, highway and off-road travel as necessary. A medical CDL may be necessary to perform trailer pulling operations. Take-home vehicle for commutes to/from work may or may not be provided

169

IT Support Technician Resume Examples & Samples

Comprehensive Communication
Teamwork/collaboration
Resourcefulness
Solid work ethic
Diversified hardware manufacturer knowledge
Adhere to AEP standards, policies, and procedures
Meet or exceed established service level agreements (SLA)
Coordinate efforts across organizational boundaries
Guarantee accuracy of all data requirements
Self-motivated and taking ownership
Accurate typing skills
Maintain high workload throughput
Excellent reporting/incident documentation

170

IT Support Technician Resume Examples & Samples

Provide first tier technical support and incident management for the corporate office and hotel employees; escalate complex technical problems to second tier support
Respond and resolve first tier user access requests
3) Basic understanding of the following technologies
Microsoft Operating Systems, Windows 7 & 8
5) Requires excellent verbal and written communication skills
8) Ability to prioritize workload based on business needs and perform duties under deadline pressure

171

IT Support Technician Resume Examples & Samples

Support the IT and Telecommunications Infrastructure for the specified territory/sites ensuring the utilization of HW, SW and Communication Systems are consistent with the European IT strategy
Assists in IT Budget preparation and cost-control
Onsite support, together with full advantage of centrally provided IT services including Design, Operations and Service Desk to meet the agreed SLAs
Build the relationship between IT and the Business to become the recognized and valued partner for the delivery of IT Service
Education to degree level or equivalent, but experience may be considered in lieu of formal education
2-3 years IT experience
General IT Technical Skills – although communication and administration skills are more beneficial
Language knowledge: Italian & English (speaking / writing)

172

IT Support Technician Resume Examples & Samples

Provide outstanding onsite technical support and customer service for 600 employees across a 3 building campus. Additional travel (8-10 hours a month) to other locations in Northern Virginia/Washington DC area may be necessary
As the primary level 2 resolver team for the Corporation, remote support for users across the Organization/in other locations will also be required when not actively engaged supporting onsite needs
Help design, review, and modify documentation, processes, or scripts to improve the efficiency and productivity of systems both new and existing. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. Must be technologically savvy and focused on finding innovative solutions to issues both tactical and strategic
Additionally, this person is expected to collaborate among teams to compile frequent issues and work to help facilitate deployment of future products and services. Participate in assessing the productivity of the help desk and tech support teams and may handle or facilitate escalated technical support situations; in these situations, they must work to find solutions to satisfy both the user and company requirements
Knowledge of deploying and maintaining Windows 7 and Windows 10 based images and software. The position will participate in activities to ensure compliance with patching, vulnerability remediation, and alignment with best practices for end user computing and software
This position may require obtaining or maintaining a security clearance (TS). The position is for standard business hours with minimal scheduled off-hours/weekend required
Bachelors in IT or related field or equivalent experience
Rock star customer service mindset
Demonstrated technical support/troubleshooting skills and interest in technology
Understand Active Directory-based user access controls, Group Policy Objects (GPO), Local Policy Objects (LPO) and their impact on system configuration
Deep understanding of Windows client operating systems, office productivity tools, and common business applications
Knowledge and experience working with wired and wireless networks, troubleshooting and configuring
Fundamental understanding of security components & technologies such as firewalls and anti-virus policies
Proven time management and organizational skills
Experience packaging and deploying software
2+ years in IT, at least 1 year supporting end users and end user computing (including mobile devices)
Experience supporting and troubleshooting Cisco VOIP/UCS environments
Experience supporting mobile device management (MDM) solutions
Working knowledge of ITIL principles and/or ITIL-based ticketing systems
Experience identifying, ordering, and inventorying software and hardware in a corporate environment
Experience supporting Government or Federal contractor/service provider

173

IT Support Technician Resume Examples & Samples

Troubleshooting a broad range of issues common on personal computers
Analyzing documentation and provide recommendations for improvements to documentation
Reviewing support tickets and other data to determine depth and breadth of troubleshooting
Strong personal computer troubleshooting skills; ability to solve problems and determine root cause of issues
1-3 years of technical support/troubleshooting
Windows and Mac technical experience required
Ability and willingness to work multiple shifts within 24/7 support environment
Ability to use and train others on the use of software and advanced troubleshooting procedures. Must be able to tailor content to meet the needs of the client
Effective handling of multiple critical, client support situations and effectively communicate with senior management
Ability to quickly assimilate complex problems and develop a resolution strategy
Microsoft Certified, or other technical certification preferred
Bachelor’s degree in MIS/Computer Science or equivalent experience preferred
Ability to manage multiple job tasks at one time
Ability to manage stress appropriately
Able to build a positive work environment across many sites and influence leaders outside of direct responsibility
Creative, energetic, conscientious and enthusiastic persona

174

IT Support Technician Resume Examples & Samples

PC imaging, application install, and delivery
Install and support Windows 7 through 10 Operating systems
Heavy MS Office support with strong Outlook expereince
Hardware, software and printer installation trouble shooting
End-user support experience (will be in direct contact with faculty and staff )
Setting up wireless access points, set up new computers
Perform technical IMAC – installs, moves, adds and changes
must have excellent customer service and communication skills ***

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