Infrastructure Service Support Lead Resume Samples

4.5 (102 votes) for Infrastructure Service Support Lead Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the infrastructure service support lead job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Resume Builder
CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Create a Resume in Minutes
MK
M Kihn
Marjory
Kihn
9296 Price Causeway
San Francisco
CA
+1 (555) 862 3881
9296 Price Causeway
San Francisco
CA
Phone
p +1 (555) 862 3881
Experience Experience
Houston, TX
Infrastructure Service Support Lead
Houston, TX
Douglas, Gerhold and Lind
Houston, TX
Infrastructure Service Support Lead
  • Proficient in knowledge of business applications, data usage, and word processing, data management tools and flow charting tools
  • Supporting various business administration, process & tools management, and reporting
  • Attend business and technical training classes, and on-the-job training sessions as directed by management
  • Proactively generate ideas for improvement in reporting as well as new ways of looking at information
  • Facilitation of meetings and coordination of build, system integration testing and user acceptance testing
  • Coordinate UAT testing with consumers, getting test plan/test cases and sign-off
  • Drive automation and streamlined process to produce all reporting originating from the team
Detroit, MI
Infrastructure Service Support Lead-cognos
Detroit, MI
Rodriguez-Kling
Detroit, MI
Infrastructure Service Support Lead-cognos
  • Maintenance of the Cognos BI platform
  • Influencing thinking and driving behaviour towards service excellence in SO, GTI and LOB service areas)
  • Support resource management efforts, providing analysis and oversight regarding end-to-end product/service headcount and workloads
  • Driving and promoting compliance with defined policies, processes and procedures, best practices, and data quality standards
  • Performing the day to day capacity approval/planning activities
  • Be responsible for producing management reporting across the IAAS space
  • Supporting and representing SO in all service delivery related matters
present
New York, NY
Infrastructure Service Support Lead-innovation
New York, NY
Russel-Orn
present
New York, NY
Infrastructure Service Support Lead-innovation
present
  • Providing innovative technology solutions to internal Commercial Banking staff and external clients
  • Embrace and help manage efforts towards consumerization of IT
  • Create technology Whitepapers Specific to the Business
  • Collaborate with other LOB organizations to drive innovation across the firm
  • Advanced business application and business process knowledge would be beneficial
  • Developing and promoting standard operating procedures and creating processes and tooling for operation efficiency
  • Interfacing with internal customers, inputting into technical solutions, advising on best practice and validating new implementations
Education Education
Bachelor’s Degree in Related Technical
Bachelor’s Degree in Related Technical
Tulane University
Bachelor’s Degree in Related Technical
Skills Skills
  • Proven project and task management, with strong personal time management and task prioritization capability
  • Project Management Professional (PMP) Certification
  • Identify tool and process improvements to optimize resource capability; then move to production
  • Proficiency in the use of the Microsoft Office suite
  • Exploring new technologies to optimize the delivery and reliability of automation
  • Strong influencing skills, with a proven track record of achievement through influence and partnership
  • Very strong verbal and written business communication skills
  • Creativity and innovation, with a demonstrable track record of taking new ideas from personal conception through to delivery
  • Provide analysis to assist with understanding of capacity supply and demand across all IaaS solutions; focusing primarily on PSI
  • Familiarity with and understanding of the ITIL framework
Create a Resume in Minutes

15 Infrastructure Service Support Lead resume templates

1

Infrastructure Service Support Lead Resume Examples & Samples

  • Oversee P1/S1 incidents in business aligned areas participating in 24 x 7 production support coverage on a rotating basis with primary hours being 08:00 AM - 05:00 PM Monday - Friday
  • Serve as a line of business or application SME within assigned channel, LOB or technolog area
  • Review and analyze incident data and BPI metrics to determine themes, or trends. Followed by actionable items, projects and tactical or long term solutions
  • Assist other Production Support staff and application development staff in driving to resolution of production issues
  • Assist in driving to root cause for production issues owned by DMA and CMB applications
  • Provide research and analysis of data as is assigned
  • Assist with any and all reporting needs as is assigned
  • Review, track and communicate major application and Tranche 1 impacting changes to Business Aligned Team, and overall CCB PAC
  • Participate in or initiate change review meetings with your assigned LOB, channel or technology area. Create a focus and culture on mitigating risk to production, through stringent change management reviews, and increasing visibility of change risk
  • Participate in major event command center for your assigned LOB monitoring and listening to change release activities, responding to escalation and PAC inquiries to determine the best course of action
  • Review change behaviors and trends (change failures/activation issues), and document and socialize opportunities for improvement with stakeholders
  • Review implementation and validation plans for high risk changes/tranche 1 applications, with a focus on the ability to recover from change failure/activation and validate application health upon change completion
  • Build key relationships with leaders and technical staff supporting LOBs and applications
  • Leverage reporting to initiate and socialize opportunities for improvements. These deliverables may be something that you run, collaborate or consult on
  • Attend business and technical training classes, and on-the-job training sessions as directed by management
  • Bachelors degree or equivalent work
  • 7+ years of experience within a technology environment is required
  • Knowledge of the ITIL Framework is required; a V3 certification is preferred
  • Incident management experience
  • Extensive customer service and client interaction skills
  • Experience conducting root cause analysis, documenting findings, and designing plans to rectify production issues
2

Infrastructure Service Support Lead-global Services Organization Resume Examples & Samples

  • 5 to 8 years experince in Storage Related Fields (Backup, NAS, SAN)
  • Degree Level or equivalaent experience
  • Significant previous Storage experience with a proven track record of delivering results
  • Must maintain excellent verbal and written communication skills. Able to translate complex technical issues which are easily digestible for customers and stakeholders from a non technical background
  • An in depth technical knowledge and track record of coordinating changes within a high-availability environment
  • A strong relationship builder who develops and maintains relationships to help attain targets. Able to share information across teams, business lines and geographies
  • Comfortable working in a demanding fast-paced, customer-focused organization, undergoing change. Flexible and able to adapt to new situations as the business demands
  • Influential and able to persuade peers and stakeholders (at various levels) and thereby overcome resistance to change and sustain support
  • Innovative and able to create new ways of working, which are effective, efficient and easily accepted
3

Infrastructure Service Support Lead Resume Examples & Samples

  • Acquire and consolidate data from disparate systems and formulate into business intelligence
  • Engage effectively across business and IT personnel to identify data, reporting & analytics gaps, bring up difficult issues, provide creative solutions and drive consensus for a win-win approach towards solving data / reporting problems
  • Assure the integrity of data, including data extraction, manipulation, and analysis and reporting. Be responsible for detailed analysis, requirements, data quality, design inputs, and testing
  • Improve existing data quality by developing new processes to acquire and present information that reduces data rework, manual dissemination, and promotes self service
  • Work with internal and external teams to define and document requirements for existing process and look for opportunities to improve the team’s deliverables
  • Participate in all initiatives with focus on how to best manage, update, and retrieve data and reports
  • Synthesize data into manageable and specific formats suitable for analysis and action, including web based representations
  • Drive automation and streamlined process to produce all reporting originating from the team
  • Own process improvement initiatives and successfully manage timelines and deliverables to completion
  • Contribute to continuous improvement and proactively support knowledge sharing within the team. Develop reporting skills of team through education, self service, and information sharing
  • Assist in the development of ad-hoc reports or presentations as needed by senior management
  • Deliver assigned tasks and end items on time
  • Minimum 5 yrs with demonstrated ability to query, manage, manipulate and present complex data relationships using database and MS Office tool sets
  • Demonstrated ability to create concise and accurate reporting, create self service portals, and present data and scorecards in web based format
  • Minimum 5 years of relevant experience with managing programs, projects, and client relationships in a technology organization
  • 2-3 yrs experience with process re-engineering, requirements gathering, functional and process design creation
  • Experience with various data modeling concepts, tools, and methodologies in SQL or other database tool is a plus
  • Demonstrated competency in the areas of Cross Group Collaboration, Organizational Agility, Analytical Thinking and Communication skills
  • Strong organizational skills, a customer service orientation and excellent execution and follow through skills
  • College degree in related technical/business area
  • Self-starter with strong drive and sense of ownership to influence to achieve team goals
4

Infrastructure Service Support Lead Resume Examples & Samples

  • Manage and drive corporate and LOB initiatives related to infrastructure. These include initiatives like Critical Application Framework, BPI, establishing Capacity and Service Level objectives and activities related risk
  • Work with CCB and GTI resources to identify gaps and define and document requirements for improved process and look for opportunities to improve the team’s deliverables
  • Communicate and present with senior management on key metric and obstacles to accomplish goals
  • Synthesize data into manageable and specific formats suitable for analysis and action,
  • Proactively generate ideas for improvement in reporting as well as new ways of looking at information
  • Bachelor’s degree in related technical/business area
  • Minimum 7+ years of relevant experience with managing programs, projects, and client relationships in a technology organization
  • Minimum of 5+ years experience with running large projects across multiple organizations
  • Minimum of 2 years of process engineering experience including requirements gathering, functional and process design creation
  • Strong interpersonal skills in the areas of influencing, group presentations, and teamwork
  • Ability to maintain a calm, professional personable demeanor and have excellent skills in the following areas: vendor management, project scoping, budget management, communications, scope management, team building, and consensus building
  • Thought leader in program/project management methodologies demonstrated through process improvement
  • Strong sense of ownership and desire to influence to achieve team goals
  • Project Management Professional (PMP) Certification
  • Demonstrated experience with Microsoft Office products, Excel, PowerPoint, and Word
  • SharePoint experience
5

Infrastructure Service Support Lead Resume Examples & Samples

  • Manage CB Identified GTI Service Improvement Initiatives
  • Business Intake and Prioritization of end user technology initiatives
  • Identify/Recommend New Ideas for Process Improvement
  • Technology Roadmaps
  • Technology Whitepapers Specific to the Business
  • 3rd Level Support for Infrastructure Escalations (identify & coordinate resources, manage through completion, white glove support, etc.)
  • Build consensus between the technical and business teams and bring open issues to resolution in order to meet the project deliverables on time and within budget
  • Initially manage up to 5 staff members; management duties will increase as responsibilities expand
  • 7 - 10 years of experience in infrastructure operations – end user technology management experience required
  • Strong communication skills (written and verbal)
  • Proven experience implementing quality guidelines, standards, and procedures
  • The ability to work independently and, in a team environment
  • Demonstrated organizational and interpersonal skills
  • Strong analysis and troubleshooting skills
6

Infrastructure Service Support Lead-innovation Resume Examples & Samples

  • Providing innovative technology solutions to internal Commercial Banking staff and external clients
  • Embrace and help manage efforts towards consumerization of IT
  • Create technology Whitepapers Specific to the Business
  • Provide support services when required
  • Responsible for coaching and mentoring less experience team members
  • Collaborate with other LOB organizations to drive innovation across the firm
  • 7 - 10 years of experience in infrastructure operations – end user technology experience required
  • Proven ability to translate technical concepts to a non-technical audience and vice versa
  • Strong client engagement skills
  • Strong systems skills with advanced level proficiency in Excel and PowerPoint
  • Advanced business application and business process knowledge would be beneficial
  • College degree or specialized training / equivalent work experience
7

Infrastructure Service Support Lead Resume Examples & Samples

  • Senior level and mature understanding years of IT Service and Delivery Management principles with a proven track record of delivering results and introducing key ITIL disciplines and practical project management techniques to programs
  • Must maintain excellent verbal and written communication skills. Able to translate complex technical issues into plain English, easily digestible for customers and stakeholders
  • Comfortable creating and publishing process documentation for consumption by large organizations
  • Must demonstrate a proven track record of dealing with senior level executives
  • An in depth technical knowledge and track record of effecting service management changes within a high-availability environment
  • A strong relationship builder who develops and maintains relationships to help attain targets
8

Infrastructure Service Support Lead Resume Examples & Samples

  • Work with the line of business's engineering and operate teams to capture requirements around product and service requests
  • Screen external contract engagements through pre-project and pre-purchase research
  • Work with internal sourcing, risk, legal and vendor management teams as appropriate to develop and execute on contract authorizations
  • Engage in subsequent project and investment planning
  • Provide input on capital expenditures
  • 7-10 years work experience in the following areas
  • Infrastructure Implementation
  • Vendor Management
  • Needs Analysis
  • Presentation
  • Vendor profiling
  • Compliance
  • Business cases
  • Origination
  • Underwriting
  • Server Infrastructure Projects
  • Network Implementation Projects
  • 3+ years with a focus upon vendor engagement initiation and risk reviews
  • Background in contract preview and sourcing is a plus
9

Infrastructure Service Support Lead Resume Examples & Samples

  • Supporting and representing SO in all service delivery related matters
  • Providing an effective interface between SO, LOBs, Service/Solution Owners, and other GTI Towers for all service delivery related matters
  • Identifying opportunities for, and initiating/driving service improvement programs (SIPs), through incident and problem management and continuous service improvement processes), within SO and GTI at large
  • Identifying and driving/facilitating process improvements and best practices within the SO community to reduce error, improve efficiency and productivity, achieve consistency, and elevate the quality of service delivery
  • Influencing thinking and driving behaviour towards service excellence in SO, GTI and LOB service areas)
  • Performing data analysis to identify repeat/chronic and systemic issues – identify and drive/facilitate programs of work to eliminate
  • Defining and managing Service Level and Operating Level Agreements (SLA and OLA), including defining critical success factors (CSFs), between Service Owners, other service providers/suppliers, and LOBs where appropriate
  • Participating in vendor/supplier relationship management
  • Produce performance metrics (KPIs) that measure attainment against CSFs – provide analysis of and deliver commentary on service data
  • Produce appropriate and effective service reporting/review materials and forums for the review of CSF/KPIs, SIPs, and other service related matters. These reviews to be delivered at various levels within GTI and the LOBs
  • Participate in shaping and influencing SO and GTI strategy and investment to ensure the inclusion of service delivery considerations and needs
  • Representing SO in the various GTI- and Firm-wide service management and delivery forums
  • Driving and promoting compliance with defined policies, processes and procedures, best practices, and data quality standards
  • Extensive experience of managing service in a technology environment
  • Familiarity with and understanding of the ITIL framework
  • Strong influencing skills, with a proven track record of achievement through influence and partnership
  • Very strong verbal and written business communication skills
  • Creativity and innovation, with a demonstrable track record of taking new ideas from personal conception through to delivery
  • Practical experience with web-based and other collaboration and workflow tools, including design and development (code and content)
  • Proven project and task management, with strong personal time management and task prioritization capability
  • Extensive data analysis experience
  • Proficiency in the use of the Microsoft Office suite
  • Experience in change, problem and incident management
  • Mainframe and large midrange technologies
  • Process definition and re-engineering
  • Evidence of successful completion of tertiary level education is mandatory
  • Computer Science or Business Management or a related degree is highly desirable
  • Certification in ITIL is desirable
10

Infrastructure Service Support Lead Resume Examples & Samples

  • Establish and communicate CIB problem management standards and best practices and drive adoption by articulating value and influencing the CIB technology organization
  • Define and maintain appropriate quantitative and qualitative measures to track and improve the effectiveness of the problem management process
  • Communicate status and provide transparency to senior management via monthly Production Boards
  • Partner with the Incident Management organization to maintain the known errors database and link incidents and problems to accurately track repeat incidents and identify themes
  • Participate in process reviews, recommend and implement improvements to people, processes and tools to ensure the problem management function continues to advance up the maturity curve
  • Drive RCA and action item quality improvements
  • Identify training opportunities and host training sessions to further improve problem management discipline across CIB, including leveraging Kepner-Tregoe training materials and philosophies
  • Ensure conformance to firm-wide problem management practices as well as providing feedback on improvements to firm-wide processes
  • Actively design and manage personal improvement plan to set and meet individual performance goals
  • A minimum of 5 years experience in Technology, Operational experience preferred, Application Development experience a plus
  • Proven ability to design and implement new processes and improvements
  • In-depth knowledge and understanding of Problem Management practices, skills and tools
  • General understanding of Financial Services and key drivers of business performance
  • Demonstrated leadership skills and ability to successfully partner across organizations
  • Strong oral and written communication skills, ability to communicate with senior Technology management
  • Strong team player, ability to build relationships from both a business and technical point of view
  • ITIL training and certification preferred
  • Committed to process improvement, LEAN and/or Six Sigma training a plus
  • Seeking candidate in Houston, Bournemouth or Singapore
11

Infrastructure Service Support Lead-cognos Resume Examples & Samples

  • Maintenance of the Cognos BI platform
  • Minimum 3+ years of applications production support/application development work experience
  • Ability to use Microsoft Excel to analyze and manipulate data, look for patterns, summarize large quantities of data by calculating rollup metrics and creating graphs
  • Skilled in information cataloging, organizing data and technical documents into information usable by a wide audience
  • Ability to remain calm, work in a fast paced, at times pressured environment, and balance competing priorities
  • Microsoft Excel - expert level
  • Cognos or Tableau
  • 24/7 Customer Support and Service Delivery Model
  • Microsoft SharePoint
  • Application Support
  • Technical Problem Resolution
  • Network & Infrastructure
  • Business Applications Knowledge
  • Business Continuity Testing Knowledge
  • Database Development
  • Operations Systems and Data Sources Knowledge
  • Performance engineering
12

Infrastructure Service Support Lead Resume Examples & Samples

  • Provide analysis to assist with understanding of capacity supply and demand across all IaaS solutions; focusing primarily on PSI
  • Identify tool and process improvements to optimize resource capability; then move to production
  • Develop effective presentations for a range of audiences clarifying capacity and related programs
  • Explore unique and lateral methodologies to contain the IaaS (VSI/PSI) footprint and cut infrastructure costs
  • Minimum 5+ years experience in an Infrastructure role
  • Must have excellent negotiation and interpersonal skills
  • Significant experience with MS Office tools, especially Excel and Access
  • Fast learner and a desire to learn new technology
  • SQL knowledge is a plus
  • Supply Chain knowledge is a plus
13

Infrastructure Service Support Lead Resume Examples & Samples

  • Environment Management Functions
  • Environment Setup and Readiness
  • Environment Strategy and Planning
  • Environment Issue Support
  • Line of Business Environment Integration Planning and Setups
  • Environment Maintenance & Patching
  • Change, and Release Event Planning and Management
  • Centralized Relations and Communications
  • Support Environment Management related activities for all the Major Enterprise and Digital Releases
  • Effectively manage infrastructure projects for non-release lower regions like DEV, IST, QA, and Performance environments
  • Provide appropriate communication to all the required teams like QA Testing groups, Development, Operations and Management teams on project related events
  • Identify the Process Gaps and streamline the process for a better quality of service
  • Experienced with Infrastructure components and the integration into application architecture (e.g. storage configuration, external load balance, etc.)
  • Experienced with delivery of eCommerce solutions
  • Experienced with Configuration Management (i.e. release management, inventory management, migration, version control, change control, etc.)
  • Understand the software development life cycle and delivery
  • Experienced with creating project schedule graphs and charts (e.g. ms project plans, gantt charting)
14

Infrastructure Service Support Lead Resume Examples & Samples

  • Develop a deep understanding of JPMC’s management of connectivity
  • Design, build, implement and operate new connectivity management technologies
  • Partner with a variety of JPMC Digital clients to solve connectivity problems and providing strategic insights
  • Bachelor’s degree in Computer Science, Computer Engineering or a related field or the foreign equivalent
  • General – Comfortable in more than one programming language and have a firm grasp of fundamental web/internet technologies. (Mandatory Object Oriented language – i.e. Java)
  • Web – Must be highly proficient with building modern web applications
  • Database – Must be highly proficient in SQL preferably across multiple databases
  • Strong written and oral presentation / communication skills – the ability to convey complex information simply and clearly to senior business leaders
  • Mentor team members to progress their technical and professional skills
15

Infrastructure Service Support Lead Resume Examples & Samples

  • Work with engineering and operate teams to capture requirements around products and services
  • Oversee problem, incident and change management performance metrics
  • Provide management reporting and overall service health checks
  • Support resource management efforts, providing analysis and oversight regarding end-to-end product/service headcount and workloads
  • Service Delivery
  • Management Reporting and Presentations
16

Infrastructure Service Support Lead Resume Examples & Samples

  • Coordinating the end-to-end delivery of critical milestones across UCM tower
  • Developing a keen understanding of the UCM platforms to aid with obtaining unique business needs and requirements in support of data driven configuration management
  • Clearly document the technical specifications of the both internal and external requirements against UCM platform
  • Coordinating multiple rounds of walkthrough sessions of the specifications with the project work group
  • Driving closure of requirements by acquiring necessary sign-offs from appropriate stakeholders
  • Facilitation of meetings and coordination of build, system integration testing and user acceptance testing
  • Minimum of 5+ years’ experience working as a Technology Business Analyst in the financial service industry
  • Detail oriented, flexible and deadline focused
  • Advanced Excel experience with the ability to create pivots and analyze data is strongly recommended
  • Strong coordination skills working with multiple stakeholders across several technology platforms and business areas
  • Excellent skills with MS Office Suite plus MS Visio
  • Willingness to hit the ground running to get the job done.. Attention to detail is a must
  • "Self-starter" with a desire to learn and a passion for transformation
  • Understanding of Collaborative tools Confluence and JIRA a plus
  • Strong data analytics skills – understanding of processing and interpreting large datasets. Deep understanding of Excel Pivot Tables and VLookups.. This includes merging disparate datasets, perform trend models, and gap analysis
  • Agile experience
  • Release planning and management
  • Strong customer focus
17

Infrastructure Service Support Lead Resume Examples & Samples

  • 7-10 years of Technology experience
  • Partnership & Influence
  • Ensures risk and control compliance to departmental and company wide standards
  • Ensures adherence financial control and budget management
  • Promotes client centric environment for work with teams and contributors
18

Infrastructure Service Support Lead Resume Examples & Samples

  • Minimum 7 years of IT Production or Project Management experience, or relevant business or team leadership
  • Experience with projects in multiple technologies, functions (e.g. transaction management, risk management etc.) and industries
  • Knowledge of outsourcing methodologies and operating models
19

Infrastructure Service Support Lead-corporate Programs Resume Examples & Samples

  • Knowledge of operating system, web, network, storage, load balancing, server clustering, database technologies
  • Understanding of and experience with infrastructure project coordination
  • Strong attention to detail and deadline focused
  • Customer focused and have an ability to develop strong client relationships
  • Strong coordination skills working with multiple stakeholders across several technology and business platforms
  • Experience managing geographically distributed and culturally diverse work-groups with strong team management, leadership and coaching skills
  • Excellent Microsoft Excel skills including experience creating Pivot Tables/Charts and using functions such as vlookup as required
  • Strong data analytics skills – understanding of processing and interpreting multiple large datasets
  • Superior troubleshooting and/or problem solving skills
  • Experience working with Microsoft SharePoint
  • Experience creating databases and views from multiple datasets with Microsoft Access is a plus
  • Experience with iFET tool / demand management a plus
  • Must be able to work occasional weekends for project implementations
20

Infrastructure Service Support Lead Resume Examples & Samples

  • Infrastructure Portfolio Management
  • Infrastructure Engineering
  • Infrastructure Build Transition & Support
  • Total cost of ownership / cost reduction experience
  • Application and infrastructure technology architecture design
  • Data driven analytics
  • Excellent verbal and communications skills
  • Ability to communicate technical issues to non-technical individuals
  • Track record of effecting service management changes within a high available environment
  • Influencing skills, and relationship management
  • Agile development and security experience a plus
21

Infrastructure Service Support Lead Resume Examples & Samples

  • Analysis, understanding and prioritization of infrastructure needs and requests
  • Full functional understand of infrastructure financials
  • Thought leader in driving significant reduction in overall infrastructure footprint
  • Coordination and management of multiple work streams designed to tackle various cost savings opportunities
  • Ability to understand functional and business impact of a multitude of infrastructure projects and the ability to prioritize based on business need / application risk
  • Ability to analyze appropriate data to identify efficiency opportunities, work with the appropriate application teams to execute and work with finance to realize the save on the end bill
  • Minimum of 8 years of technology experience. With at least 5 years of experience in infrastructure role
  • Strong Program Management skills are critical
  • Organizational Savvy & Know-how
  • Ability to put structure around the unknown and drive to delivery
  • Must be capable of routinely making effective and timely decisions in alignment with departmental direction, and based on sound business knowledge and industry best practices
  • Possess excellent technical problem solving and customer service skills
  • Background in Financial Services
22

Infrastructure Service Support Lead Resume Examples & Samples

  • Proficient in multiple business disciplines / functions and the critical data driving the functions
  • Be a liaison between GTI / LOB development teams and Client Operations management
  • Executes within client centric environment for work with teams and contributors
  • Possess a project management discipline to ensure proper tracking and implementation of approved and funded projects / initiatives
  • Capture relevant information from elicitation sessions with line of business and GTI partners
  • Documentation of detailed and vetted business requirements
  • Modeling of requirements for discussion with application development teams
  • Develops the mindset for risk and control compliance to departmental and company wide standards
  • Works within standards of financial control and budget management
  • Collaborate with business partners to identify and implement work reduction opportunities and efficiencies resulting in cost savings, increased productivity and an improved customer experience
  • Bachelors Degree (or higher), preferably in a technology/business related discipline, or equivalent experience
  • Minimum of three years in operational analysis, system analysis, or reporting experience
  • Experience in leading or coordinating activities, inclusive of line of business service reviews, across a diverse group of professionals with visibility to senior management
  • Excellent organizational, planning, problem solving and decision making skills including experience with project management methodologies
  • Demonstrated ability to work independently as well as a member of a team
  • Knowledge of Service Desk environment and operations
  • Experience working with geographically distributed and culturally diverse workgroups primarily in the ASIAPAC region is required
  • Excellent strong analytical, technical, communication and quantitative skills; aptitude to drive reporting and projects individually and within a team
  • Proficient in knowledge of business applications, data usage, and word processing, data management tools and flow charting tools
  • Critical thinking to proactively identify and develop new ideas / innovations / approach that will add values to the business and the team
  • Business case driven – ability to influence decision making through analysis; able to articulate business benefits and be storyboard driven to secure stakeholder buy in
  • Experience with expense reduction initiatives
  • Focus on global based operational toolsets
  • Excellent verbal and written communication at all levels
23

Infrastructure Service Support Lead Resume Examples & Samples

  • This role will look after all aspects of Vendor management and Service improvements
  • This role will also look after savings opportunities for ICS in general in the vendor management space and others where appropriate
  • Asset management
  • Working closely with engineering and operational teams to identify automation opportunities and solutions to currently manual work practices within the vendor management space
  • Exploring new technologies to optimize the delivery and reliability of automation
  • Developing and promoting standard operating procedures and creating processes and tooling for operation efficiency
  • Minimum 5-10+ years experience with Vendor management and or Project management
  • Good knowledge of interfacing technologies such as networking, storage, virtualization, applications and data
  • Demonstrable experience of data manipulation tools such as Excel and/or Microsoft Access and PowerPoint
  • Experience of data analysis and the use of asset inventory management systems across a large and complex server state
  • Ability to develop and maintain strong peer/client/customer relationships underpinned by a service oriented approach to work
  • An understanding of ITIL concepts (foundation knowledge or above) and the ability to engage with JPMC established incident, problem and change management processes and procedures
  • A willingness to work to a flexible work schedule with the possibility of international travel
  • Ability to perform in a highly pressurized and changing work environment
  • Degree level education or equivalent caliber
24

Infrastructure Service Support Lead Resume Examples & Samples

  • Work with key stakeholders to ensure that overall business and goals for delivering technology-based services are met
  • Function as a Service Delivery manager to communicate with key stakeholders regarding system outages, issue resolution, infrastructure changes, and other pertinent matters that impact internal and external customers
  • Work with project teams resources to ensure environment readiness prior to planned turnover dates
  • Identify process gaps and streamline processes for efficiency
  • Plan, coordinate, and manage non-production environment sync ups prior to and post releases
  • Build relationships with project teams to promote partnerships
  • Understand infrastructure changes and how they impact downstream systems and environments
  • Minimum 6+ years experience managing multiple projects and priorities
  • Minimum 6+ years service level management experience
  • Minimum 6+ years experience with Powerpoint, Word, and Excel
  • Minimum 3 years experience with Microsoft Project
  • Experience with infrastructure components and the integration into application architecture
  • Experience with configuration management (i.e., release management, inventory management, migration, version control, change control, etc.)
  • Experience with creating project schedules, charts, and graphs (i.e., MS Project plans, gantt charts, and so on)
  • Ability to learn quickly
  • Strong ability to self-manage, gauge a situation, and take appropriate action
  • Strong technical aptitude and willingness to learn new technology
  • Understanding of operating systems, database concepts, and middleware
  • Ability to build and maintain exception customer relationships
  • Ability to read application architectural logical and physical diagrams
  • Knowledge of project management basics