Infrastructure Service Support Analyst Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the infrastructure service support analyst job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

L Wisozk

Lavern

Wisozk

47300 Alverta Station

Dallas

+1 (555) 739 6893

47300 Alverta Station

Dallas

Phone

p +1 (555) 739 6893

Experience Experience

Dallas, TX

Infrastructure Service Support Analyst

Dallas, TX

Kertzmann-Lind

Dallas, TX

Infrastructure Service Support Analyst

Participate in Change Management, Release Management and other enterprise wide efforts and provide guidance by analyzing current system to support the release
Assist in providing 24 x 7 production support coverage on a rotating basis with primary hours being 08:00am -
Assist Infrastructure Support Service Leads working with project teams resources to ensure environment readiness prior to planned turnover dates
Work with representatives across the various Storage teams and the Line of Business providing guidance technical and project coordination
Provide extensive data analysis to provide trending and efficiency reporting
Provide technical knowledge to the Environment Alignment and Resource Management team
Assist other ES Production Support staff and ES applications in driving to resolution of production issues

Dallas, TX

CCB Infrastructure Service Support Analyst

Dallas, TX

Mitchell Inc

Dallas, TX

CCB Infrastructure Service Support Analyst

Utilizing existing business intelligence metrics and management reporting
Maintaining BAU and drives strategy for request processing and incident management
Automate Correlation to develop situational awareness based on event clustering
Directing the Operations team in support of various lines of business
Identifying opportunities to automate or streamline current processes
Partnering with other functional areas to ensure seamless delivery to customers, including coordination with cross functional or operational resources
Optimize existing alerting

present

Chicago, IL

Senior Infrastructure Service Support Analyst

Chicago, IL

O'Hara Group

present

Chicago, IL

Senior Infrastructure Service Support Analyst

present

Assist with the monitor and tracking of threat management metrics with a focus on improvement
Drive and assist with Control Self Assessment (CSA) reviews working with operations teams
Identify, track, drive resolution, and monitor progress of IT-related risks to Tech Ops
Risk identification, tracking, resolution from an Information Technology (IT) perspective
Routine interaction with senior staff to report results
Routine interaction with Tech Op Individual contributors to drive remediation of identified issues
Work with representatives across the Network, Storage, Provisioning, Compute, Data Center and business towers providing technical and project coordination

Education Education

Bachelor’s Degree in Computer Science

Strayer University

Bachelor’s Degree in Computer Science

Skills Skills

Strong TCP/IP knowledge
Proficient in knowledge of business applications, data usage, word processing, data management tools and flow charting tools
Proven ability to multi-task, prioritize and attention to detail in a fast paced ever changing environment
Technical skills. Able to understand and explain highly technical information
Knowledgeable of any Commercial/ Consumer Card and Merchant services application platforms and infrastructure
Writing skills.Have excellent writing skills to be able to explain technical information clearly
Knowledgeable of Qlikview tool for reporting
Knowledgeable of RDMS tool regarding application plans and reports
Ability to pass parameters to a Control M job (Auto edit/set variables)
Ability to remain calm, work in a fast paced, at times pressured environment, and balance competing priorities

Create a Resume in Minutes

15 Infrastructure Service Support Analyst resume templates

Read our complete resume writing guides

Senior Infrastructure Service Support Analyst Resume Examples & Samples

Risk identification, tracking, resolution from an Information Technology (IT) perspective
Be part of a team responsible that works closely with the GTI Information Risk Management group(ITRM) to understand corporate risk standards and reporting requirements
Identify, track, drive resolution, and monitor progress of IT-related risks to Tech Ops
Drive and assist with Control Self Assessment (CSA) reviews working with operations teams
Assist with the monitor and tracking of threat management metrics with a focus on improvement
Routine interaction with senior staff to report results
Routine interaction with Tech Op Individual contributors to drive remediation of identified issues
7+ years IT experience with a track record of success driving process improvements and change
5+ years experience in systems auditing/IT Risk, or related field preferred
At least 5 years domain experience with engineering and operations for Windows, ESX, Unix/Linux, SQL Server and Oracle systems
Demonstrated ability to present t o management and effectively communicate with technology professionals
Bachelor's degree or equivalent professional experience required
Strong analytical and communication skills and an eagerness to learn new technologies
CISSP Preferred

Infrastructure Service Support Analyst Resume Examples & Samples

Create a plan for new equipment purchases (laptops, monitors, virtual terminals and accessories)
Purchase, receive, inventory and store equipment
Review requests for equipment
Apply GTI approved build/configuration to equipment
Ship equipment to end users
Set up equipment for end users
Collect and decommission old equipment
End user impact analysis
Vulnerability tracking and reporting
Data gathering / analytical research
End user engagement and communication (in person and email)
Metrics and reporting
Management reporting and presentations
Windows OS (high)
Mac OS (high)
Windows & Mac hardware (high)
Organizational skills (high)
Email communications (general)
In-person communications (high)
Excel, Word, PowerPoint (general)
Use of JPMC Intranet sites (general)

Infrastructure Service Support Analyst Resume Examples & Samples

Risk/Compliance Action plan/ Break management and problem resolution
Coordinate with Application Development and support teams on issues
Pro-active monitoring for Risk/Compliance issues and initiatives
Analysis of the problem statement and suggest solutions
Support ITSM creations and management, support ER and offcycle releases
Communicate with all stakeholders on problem statement, possible solutions, intermediate issues and overall status of work assigned
2 to 5 years of overall experience, with good knowledge of system Run time environments in general
Knowledge of ITSM management
Ability and willingness to learn
Ability to communicate with senior management and executive level
Most important qualification for this job is to be willingness to work in a fast paced environment with fair amount of pressure to deliver
1 to 4 years of overall experience, with good knowledge of system runtime environments in general
Ability to communicate with senior and executive level management on status

Infrastructure Service Support Analyst Resume Examples & Samples

The candidate will provides rotation 24x7 support. He/She will focus Rapid Response and on Cyber vulnerability and be involved in firm’s hygiene remediation program
He/She will assist the team in analyze and assess vulnerabilities in the Unix environment, investigate available tools and countermeasures to remedy the detected vulnerabilities
He/She will be part of the team in providing guidance and troubleshoot complex technical issues. The candidate will be interacting and partnering with
Application developers, operation, PMO on BAU requests as well as building up new environment as part of a project. He/She is expected to provide innovation IT solutions and be a trusted technical services advisor to provide operation and maintenance of systems across multiple platforms, sustained resiliency and high availability solutions
Strong TCP/IP knowledge
Large scale/high volume storage and SAN experience with some or all of NFS, Veritas, VxFS, ZFS
Some weekend work required: team works on 4-5 week rotation
Shift week: Wed - Sun, 1:00 - 9:00pm
7+ years of IT Infrastructure experience
Redhat 5.x, 6.x
Solaris 8, 9, 10
AIX 5.X, 6.X
VCS, HACMP
Storage Technologies – such as EMC, Hitachi, NAS
Scripting skill in any shell or perl
Performance tuning & monitoring

Infrastructure Service Support Analyst Resume Examples & Samples

Assist in providing 24 x 7 production support coverage on a rotating basis with primary hours being 08:00am -
05:00pm Monday - Friday
Participate on Incident management bridge calls with the Priority support team (s), on-call support application teams
Bachelors degree or equivalent work
5+ years of experience within a technology environment is required
Experience with mainframe, distributed platforms and network topologies
Experience conducting root cause analysis, documenting findings, and designing plans to rectify production issues
Ability to think and act independently to resolve production issues
Excellent communication skills necessary to work effectively with a variety of individuals and organizations

Infrastructure Service Support Analyst Resume Examples & Samples

Production Event Monitoring
Work Load Coordination
Graduate / Undergraduate degree within a technical discipline or 5+ years of relevant Information Technology experience
Ability to troubleshoot complex technical issues
Strong desire to learn new technology
Previous work for a large financial firm a plus

Infrastructure Service Support Analyst Resume Examples & Samples

College degree specialized training, or equivalent work experience
Minimum 10 years of production support experience, or relevant business or team leadership
Experience with projects in multiple technologies, functions (e.g. transaction management, risk management etc.) and industries
5 years of application support experience, or relevant business or team leadership
BI tools experience desired. AIX, Red Hat, Microsoft and teradata specific experience will be helpful. SAS, Cognos, and Business Objects knowledge will be helpful
Experience in working with Outside Service Providers

Infrastructure Service Support Analyst Resume Examples & Samples

Maintenance of the ETL Service Level Dashboard
Minimum 3+ years of applications production support/application development work experience
Microsoft Excel - expert level
Cognos or Tableau
Skilled in problem solving and analytical reasoning
Ability to use Microsoft Excel to analyze and manipulate data, look for patterns, summarize large quantities of data by calculating rollup metrics and creating graphs
Skilled in information cataloging, organizing data and technical documents into information usable by a wide audience
Self confident, self directed, and ability to work with various levels of staff and management
Ability to remain calm, work in a fast paced, at times pressured environment, and balance competing priorities
Ability to work well in a team-oriented, agile environment

Infrastructure Service Support Analyst Resume Examples & Samples

Bachelors Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience
3-5 years of directly related experience supporting trading environments/executives/administrators
Previous Asset Management banking experience/support a plus
30% travel required
Extensive, in-depth knowledge of end user desktop issues is required in areas ranging from desktop support, multi-function printers, digital senders, Outlook e-mail, Microsoft Access, Microsoft Office Communicator, Cisco Telephony, Mobility products,
Remote Support tools, Purple Voice, telecommunications (voice and data networks), -- such that requests for service can be provided in the most responsive and expeditious manner feasible
Expert technical knowledge and broad experience required, impeccable professionalism, strong interpersonal skills, flexibility, adaptability, and innovation are a necessity
Exceptional communication skills, recognizing when and knowing how to translate process and procedures to both the executives and their administrative support staff

Infrastructure Service Support Analyst Resume Examples & Samples

5-7 years work experience
3+ years with a focus upon infrastructure planning and demand management
Familiarity with provisioning systems , forecasting and budgeting

Infrastructure Service Support Analyst Resume Examples & Samples

Standardize toolset and create vendor agnostic capability that leverages event (fault) and performance (proactive) data across all relevant corporate data
Deploy an intuitive data visualization solution that provides role specific views and allows Production Management to quickly identify patterns and make informed decisions using an End to End view of business health
Develop a Production Management (L1-Hub / L2-Spoke) engagement solution that use business rule driven intelligent routing, modern collaboration capabilities and provides immediate access to knowledge objects. (Streamline engagement, reduce MTTR and eliminate noise)
Automate, correlate and simplify
Reduce distribution of resources performing repetitive operations
Propagate best practices and automation to CCB IT and Business Operations
8+ years of relevant Information Technology experience with strong IT Operations background in Service Delivery
Experience with monitoring solutions such as Netcool, ITPAM, Edge and dashboard capabilities
Ability to lead, train, mentor and give feedback in individual or group settings
Banking and/or financial services industry experience a plus
College degree, specialized training, or equivalent work experience

Infrastructure Service Support Analyst Resume Examples & Samples

Liaise between business and technical teams starting from requirements/design/solutions to implementation
As a Subject Matter Expert on Control-M batch automation and NDM transmissions advise/guide architecture and solutions team to select the right design
Review and provide feedback on architecture/design/requirements with multiple ongoing projects and releases
Support and maintain Control-M and NDM automation platform Infrastructure for Production and Disaster recovery
Provide solutions for ad-hoc/on demand problems involving production and non production issues with automation and infrastructure changes
Participate in Change Management, Release Management and other enterprise wide efforts and provide guidance by analyzing current system to support the release
Assess the work inflow, distribute and communicate technical considerations to the team effectively and ensure smooth and successful Production Delivery
Review work queue for new Control-M and NDM requests or enhancements to existing functionality
Ensure Control-M and NDM project requirements are sufficient, and if not, provide feedback to client with specific additional requirements to complete the activity
Review change requests and required dates for acceptance or collaborate with client for date recalibration
Create and Test Control-M jobs and NDM scripts in Non Prod environments before migrating to Production
Responsible for peer reviews of Control-M jobs and NDM scripts to ensure they meet Production standards and requirements
Review Incident (Peregrine) queue for incident tickets requiring L3 Control-M or NDM team involvement
Collaborate with production support teams (L1 and L2) to provide necessary information to document change for issue resolution
Update required documentation for Control-M/NDM processes and mentor less experienced peers on Control-M/NDM best practices
Minimum of 5 years experience using Control-M and NDM on Windows and Unix platforms (not mainframe)
Minimum of 5 years of windows experience, Unix Shell scripting and Windows Batch scripting
Minimum of 5 years of hands on experience on Unix system support
Minimum of 5 years experience using BMC Control-M technology and IBM Connect:Direct transmission protocol
Minimum of 2 years experience in Control-M Agent installation/configuration and NDM infrastructure
Bachelors degree in Computer Science and minimum 5+ years of experience with Control-M Automation and NDM transmissions
Ability to use/create Control-M calendars according to scheduling requirements
Ability to create new jobs in Control M on Unix and Windows platforms (not mainframe)
Ability to pass parameters to a Control M job (Auto edit/set variables)
Ability to create Alerts/post processing according to requirements
Ability to create job dependencies
Experience with the Control M desktop and Enterprise Console (different versions)
Experience with how to troubleshoot and interpret sysout logs for Control-M issues
Solid understanding of the Unix and Windows environments
Understanding of File Watcher, AFT and File transmission process
Hands on experience with NDM/Connect Direct 4.4 on Windows and Unix
Experience in Visual Basic Scripting, Unix Shell scripting and Windows Batch scripting
Hands on experience on file transmissions using FTP, SFTP/SSH
Experience in integrating Batch scheduling and file transmissions using BMC Control-M and NDM
Knowledge and/or experience in Data center moves

Infrastructure Service Support Analyst Resume Examples & Samples

Work with key stakeholders to ensure that overall business and IS goals for delivering technology-based services are met
Function as a Support Services Delivery manager to communicate with key stakeholders regarding all Support Services horizontal functions
Regularly review service delivery performance and make recommendations to enhance service or adjust to changing business needs
SharePoint and IntraConnect Community Administration
Minimum 6+ years experience managing multiple projects and priorities
Minimum 6+ years information risk management experience
Minimum 6+ years experience with PC Desktop skills for Powerpoint, Word, and Excel
Ability to build and maintain exception customer relationships
SDLC experience
Quality Assurance discipline
Workforce Demand and Capacity Management and Methodologies
CCB Demand Management and Business Management practices
Process Engineering and Service Level Management
Risk and Controls Agenda, RCSA, ASA and CSA programs and requirements
Experience in Performance, Monitoring and Capacity Engineering
Ability to read application architectural logical and physical diagrams
Knowledge of Project management basics

Infrastructure Service Support Analyst Resume Examples & Samples

Work with internal teams to obtain an in-depth understanding of the application and the documentation and training requirements
Produce accurate documentation that translates complicated technical processes to a target audience
Standardize content across platforms
Gather usability feedback and gap analysis from a target audience
Revise documents and training as new issues arise
Minimum 3+ years of overall professional experience in a large-scale, high availability, fast paced, distributed environment
Proven working experience in technical writing of application documentation
Ability to deliver high quality documentation, paying attention to detail
Ability to quickly grasp complex technical concepts and make them easily understandable in text and picture
Self-Starter with the ability to work independently and with a team
Proven ability to multi-task, prioritize and attention to detail in a fast paced ever changing environment
Proficient in knowledge of business applications, data usage, word processing, data management tools and flow charting tools
Communication. Able to take complex, technical information and translate it
Detail oriented. Create detailed instructions for others to follow. Must be detailed and precise at every step so that the instructions can be useful
Imagination. Able to think about a procedure in the way that would be useful to the audience
Teamwork. Able to work well with others. Almost always part of a team: with other authors and editors; and with the technical people whose information they are explaining
Technical skills. Able to understand and explain highly technical information
Writing skills.Have excellent writing skills to be able to explain technical information clearly

Infrastructure Service Support Analyst Resume Examples & Samples

Batchelors of Science in Computer Science
Wintel OS Support, Design, Implementation, Troubleshooting
Deployment tools
Automation Tools
Wintel Middleware (IIS) Support, Design, Implementation, Troubleshooting
Middleware Application support, troubleshooting
Vulnerability management and remediation
Risk and Vulnerability Remediation of Wintel Technical issues
WIntel Security across Wintel technologies
JPMC CCB organizational knowledge and support experience
Excellent communication skills at a variety of organizational levels
Storage and capacity of all types (NAS, SAN, local, etc.)
Expert troubleshooting skills across technology stacks (server, OS, DB, network, security, etc
Internal inventory systems experience and knowledge (TAMS, MARS, etc.)
Security, vulnerability, risk management controls and processes, including ACA management and resolution
TCO (total cost of ownership), internal and external (vendor) systems costs, forecasting, resource costing and allocations and associated inventory systems
Storage and capacity management reporting and analysis
Resiliency and Recoverability systems e.g. BREWS, DRA (disaster recovery advisor) tool

Infrastructure Service Support Analyst Resume Examples & Samples

Minimum 3 year experience in process improvement/governance
Strong understanding of ITIL framework, certification preferred
Knowledge of Incident, Problem, and Change Management tools
Ability to quickly understand the full scope of IT operational processes and identify improvement opportunities
Experience in leading and managing improvement efforts with diverse teams
Strong partnership and negotiation skills to effectively manage change in a large operational organization
Self-starter with confidence to drive improvements through to completion
Excellent written and oral communicator with demonstrated documentation skills and experience

Infrastructure Service Support Analyst Resume Examples & Samples

Demand Planning and Resource Management
Ad Hoc Analytics
At least 5 years of information technology experience
Knowledge of infrastructure services and processes
Previous experience in managing / tracking engineering processes
Experience in developing metrics and dashboards
Able to both work on individual tasks and collaborate in a team
Analytic programming skills -- using R or Python; Excel not a substitute

Infrastructure Service Support Analyst Resume Examples & Samples

Work with the line of business's engineering and operate teams to capture requirements around product and service requests
Screen external contract engagements through pre-project and pre-purchase research
Work with internal sourcing, risk, legal and vendor management teams as appropriate to develop and execute on contract authorizations
Engage in subsequent project and investment planning
Provide input on capital expenditures
5-7 years work experience in the following areas
Infrastructure implementation project oversight (hardware and software)
Presentations and internal communication

Infrastructure Service Support Analyst Resume Examples & Samples

Execute the requirements set forth in the Policy and TPO Standards for each Engagement in which they have been designated as the Delivery Manager
Engage required Stakeholders as appropriate and incorporate their requirements throughout the process of On-boarding, Steady State and Disengagement of the supplier relationships
Accountable, in consultation with Category Sourcing, for establishing Service Level Agreements (SLAs) in Contracts, as appropriate, to facilitate performance monitoring
Manage and monitor Supplier risks, controls, performance and compliance with Contract terms, including monitoring approaching Contract expiration dates, associated with the Engagement
Escalate Supplier risks and issues to the Executive Sponsor and TPMO
Identify whether the Supplier will be using any Subcontractors in the provision of Goods and/or Services as part of the Engagement
Escalate instances of a Supplier’s non-compliance with agreed upon Contract terms to Category Sourcing, Legal, Finance, TPMO, LOB management and other Stakeholders, as appropriate, to determine course of action (e.g. escalation, holding invoice payments, legal action)
Serve the role of Category Sourcing for those Engagements in which Category Sourcing is not required to be engaged or in which Category Sourcing has delegated its authority to the LOB to support
Timely and appropriately escalates to Legal indications of a potential litigation
Develop a stringent review process of all contracts that are currently in place supporting BIS services. Ensure all work being completed by the vendor is covered in our statement of works and are in the current contracts. Any missing items should be added immediately
Ensure vendors are compliant with their contracts and contractual agreements
With the use of more detailed monthly reporting from the vendors ensure contractual SLAs are continually being met. Ensure deficiencies are highlighted to the vendor and explanations are supplied on what caused the SLA miss to occur and what is being done to address the issue
Develop monthly SLA reporting methodology and review with CBB iCTO, team leads as appropriate, Sourcing owner(s)
Become more involved with the financial analysis of the vendors and understand what the vendors are charging for (audit invoices). Look for opportunities to improve the current roadmap with the vendors and reducing costs wherever appropriate
Ensure all contracts are reviewed regularly for appropriate risk ratings taking into consideration any new audit findings
Minimum of 7 years experience managing multiple projects and priorities
Minimum of 7 years of IT experience with at least 5 years of large scale production delivery leadership
Skilled in building and maintaining exceptional customer relationships
Excellent communication skills both written and oral, with strong ability to lead/manage large conference calls
Proficient in Microsoft Office (PowerPoint, Excel)
Ability to develop effective service delivery management practices
Ability to be proactive with an emphasis on continuous improvement of practices/processes
Prior experience with business case preparation and budget management
Demonstrated Project Management Experience
Experience in working with cross line of business teams, Outside Service Providers and Partners Organizations

Infrastructure Service Support Analyst Resume Examples & Samples

Develop relationships with stakeholder and applicable teams to support all disaster recovery (DR), sustained resiliency (SR) exercises and events
Organize and facilitate meetings with teams across CCB to support all DR & SR activities
Manage DR & SR exercises and events
Prepare documentation necessary to support DR & SR activities
Proactively review Application Plans (TRAP) with application owner and supporting teams to validate the contents of the plans
Design and develop resiliency controls that increase the capabilities of CCB Technology
Become an expert in application plan component management in RDMSS
Scheduling exercises, report dates to global change management calendar
Knowledgeable of the RACI process
Knowledgeable of runbook planning
Knowledgeable of resource scheduling and planning
Must be able to work and contribute within geographically and culturally diverse groups including occasional off hours and weekend work
Solid understanding of Change Management process
Knowledgeable of the Application Impact Analysis (AIA) process
Knowledgeable of the Business Impact Analysis (BIA) process
Knowledgeable of RDMS tool regarding application plans and reports
Knowledgeable of Qlikview tool for reporting
Knowledgeable of any Commercial/ Consumer Card and Merchant services application platforms and infrastructure

Infrastructure Service Support Analyst Resume Examples & Samples

Bachelor’s degree or equivalent work
Relevant Incident management experience in an enterprise scale environment
Technical pedigree must include one or more of the following: Mainframe, HP Non-Stop or Distributed platforms, Cisco Networks, Java, Oracle and DB2
Must be able to multitask in a fast paced environment utilizing multiple tools

Infrastructure Service Support Analyst Resume Examples & Samples

Provide input to the project creation including review, timelines, budget and deliverables
Work with representatives across the various Storage teams and the Line of Business providing guidance technical and project coordination
Interface with various vendors/clients to review, execute and track project deliverables
Assist in planning, coordinating and leading project events
Ensure quality of data throughout life of the project
1+ years of combined knowledge/experience with SAN/NAS, , server operating systems with the ability to understand how they all interface with the data center environment
Strong organization and interpersonal skills allowing the leadership of a group of multiple narrow focused technical teams to a shared common goal

CCB Infrastructure Service Support Analyst Resume Examples & Samples

Directing the Operations team in support of various lines of business
Utilizing existing business intelligence metrics and management reporting
Identifying opportunities to automate or streamline current processes
Onboard new applications to the core toolset
Optimize existing alerting
Take input from Incidents, RCA’s and chronic reports to adjust monitoring solution
Automate Correlation to develop situational awareness based on event clustering
Automate low value high touch request

Infrastructure Service Support Analyst Resume Examples & Samples

Work with key stakeholders to ensure that overall business and goals for delivering technology-based services are met
Function as a technical expert in troubleshooting infrastructure issues identified during validations and environment alignments
Communicate with key stakeholders regarding system outages, issue resolution, infrastructure changes, and other pertinent matters that impact internal and external customers
Assist Infrastructure Support Service Leads working with project teams resources to ensure environment readiness prior to planned turnover dates
Assist in identifying process gaps and streamline processes for efficiency
Assist in planning, coordinating lower (non-prod DEV, IST, and QA) environment sync ups prior to and post releases
Provide technical knowledge to the Environment Alignment and Resource Management team
Build relationships with project teams to promote partnerships
Understand the technical infrastructure changes and how they impact downstream systems and environments
Ability to self-manage, gauge a situation, and take appropriate action with limited supervision
Strong technical aptitude and willingness to learn new technology
Provide excellent customer service within defined SLAs