Help Desk Support Resume Samples
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Help Desk Support Resume Samples
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LG
L Grady
Luis
Grady
60284 Nola Fields
Dallas
TX
+1 (555) 377 0916
60284 Nola Fields
Dallas
TX
Phone
p
+1 (555) 377 0916
Experience
Experience
San Francisco, CA
Help Desk Support
San Francisco, CA
Schroeder, Harris and Rosenbaum
San Francisco, CA
Help Desk Support
- Utilize Network Administrative Tools to manage the network and ensure efficiency of system resources
- Manage service ticket queue, prioritize requests and perform work to meet or exceed clients’ expectations
- Support, trouble shoot, and configure remote access to assist network users with connectivity to network from non-magnet connections
- Provide in-person and remote technical assistance and support for incoming queries and issues related to computer systems, software, and hardware across Canada
- Manage site specific projects as related to network infrastructure and server support
- Providing first and second-level PC network and technical support to users on routine or complex problems on all desktop and server application issues
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Philadelphia, PA
Help Desk Support Analyst
Philadelphia, PA
Hirthe LLC
Philadelphia, PA
Help Desk Support Analyst
- Working knowledge of eClinicalworks
- Performs other duties as instructed by management
- Perform workstation setup, moves, ads, changes
- Assists the Help Desk Manager with reporting, analysis, or training and testing tasks
- At the start or end of each work shift discuss, transfer and/or make aware the shift of any unresolved or open issues
- Work with various IT support team members; providing prompt problem resolution to end-user community
- Provide customers with training and advice on DB related technologies and transformations
present
Dallas, TX
Help Desk Support Technician
Dallas, TX
Wolf-Heidenreich
present
Dallas, TX
Help Desk Support Technician
present
- Work within the team framework created by management and work with team members on assigned projects
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Assist with IT administrative duties; signing checkout sheet, obtaining paperwork for, setting up, and troubleshooting for network and email accounts
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments
- Relies on instructions and pre-established guidelines to perform the functions of the job
- Create, track and manage service requests for new hires, client moves and terminations
Education
Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Rowan University
Bachelor’s Degree in Computer Science
Skills
Skills
- Ability to demonstrate strong knowledge and experience supporting Microsoft Windows 7 and Office 2010
- Strong knowledge of server and network topology
- Excellent phone & customer service skills; ability to be empathetic, work under stress and allow the end user to feel the smile through the phone
- Ability to deal with irate customers and to always display a professional attitude while
- Excellent customer service ability and soft-skills is the most important qualification
- Experience working with a knowledge base or knowledge tool
- Ability to master functionality of new Firm applications quickly and effectively
- Strong attention to detail, analytical and problem solving skills
- Ability to provide technical support over the phone, maintaining a professional demeanor
- Ability to exercise patience and professionalism during stressful situations
15 Help Desk Support resume templates
Read our complete resume writing guides
1
Corp-help Desk Support Analyst Resume Examples & Samples
- Strong communication skills and the ability to communicate to demanding customers
- Ideally Possess a Bachelor degree in IT
- Knowledge of computer operations practices, procedures, and techniques
- Knowledge of Windows operating systems on PC's
- Knowledge of computer hardware and software
- Knowledge of software applications on PC's
- Ability to diagnose and troubleshoot technical computer problems
- Ability to install hardware and software
- Ability to load and optimize utilization of advanced computer software and operating systems
- Understanding of connecting, routing, data transfer, Protocols, Firewalls, TCP/IP
- Team-playing attitude, interpersonal skills, autonomy
- Ability to learn & utilise new concepts quickly
- Fluent in English
- Fluent in Portuguese (native language in Brazil)
2
Specialist Help Desk Support Resume Examples & Samples
- Bachelor’s degree in Computer Science or a related discipline; or equivalent work experience in IT Support
- Approximately 7 plus years of experience in support of IT products
- Extensive technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications
- Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment
- Able to work effectively with high level customers and other management personnel
- Exceptionally strong Customer Service skills
3
Help Desk Support Analyst Levels Resume Examples & Samples
- Prior experience in a similar role
- Excellent communication and troubleshooting skills $
- College degree
4
Help Desk Support Representative Resume Examples & Samples
- Proficient in technical problem solving skills
- Efficient & accurate in documenting incidents/problems into the ticketing system within specified service level agreement (SLA's)
- Ability to collaborate with Level 1 and Level II on various projects and daily tasks
- Proficient in troubleshooting Microsoft Office products and Microsoft Operating systems
- 3+ years software analysis and solutions development in a variety of environments with increasing levels of responsibility
- Exposure to SuccessFactors, ADP or other HR/Payroll Applications not required but preferred
- Proficient at Excel, Word, Visio, and PowerPoint
- Strong Communication Skills
- Strong Analysis Skills, including ability to quickly learn and apply system related functions
- Pro-activity and Drive
- Ability to adapt and embrace change
5
Supervisor Help Desk Support Resume Examples & Samples
- Minimum 2 years of experience using Sabre distribution system including understanding of the procedures related to the reservation, ticketing and fulfillment of travel bookings
- Prior supervisory experience in a contact center environment preferred
- Ability to lead and motivate a team of multicultural staff and to delegate to subordinates
- Ability to analyze problems, identify key problems and make decisions to solve problems
- Ability to provide technical support and advise team on technical support
- Ability to evaluate and coach performance
- Ability to make decisions on the spot during difficult situations
- Strong presentation skills in diverse scenarios
- Professional fluency in written and spoken English
6
Help Desk Support Service Specialist Resume Examples & Samples
- Minimum four years of technical experience on an enterprise helpdesk
- Two years of experience with supporting remote users through telephone discussion
- Knowledge of and experience with printer mapping, wireless network configuration and troubleshooting, VPN client connectivity
- Must be able to obtain the Security+ certification and provide proof that the candidate is enrolled into the Comptia Continuing Education program before start
- Must be able to work any shifts – 24x7
7
Help Desk Support Analyst / st Line Support Resume Examples & Samples
- To provide telephone and email help desk support and handling first Line calls
- Quickly identify calls that need to be routed to 2nd Line support and assign these as necessary
- Ensure that all work is carried out and recorded in accordance with the Help Desk standards and procedures
- Identify calls that need to be escalated to the Help Desk Team Leader or Manager
- To identify customer training requirements
- Participate in department reviews, looking for process improvement, spotting trends and help to identify communication needs both internally and externally
- Keep up to date with our Planet Application functionality and deployment methods
- Good knowledge of microsoft products
- Interest in windows server/ citrix/ database management/ report writing
- Graduate with computer degree
8
Help Desk Support Service Specialist Resume Examples & Samples
- 2+ years IT related experience troubleshooting hardware, software, and connectivity issues
- 3+ years of direct interaction with customers and clients in a corporate environment
- 3+ years of IT Helpdesk/Call Center Experience, User Support, Win XP/2000, Outlook 2003 & 2007, Ticketing System knowledge/experience
- Highly skilled in multi-tasking is a must
- The HDI Customer Support Specialist Certification (CSS) or HDI Help Desk Analyst Certification (HDA) is highly desired
9
IT Help Desk Support Representative Resume Examples & Samples
- Escalates Help Desk tickets to appropriate second and third level support groups in a timely manner
- Tracks and monitors Help Desk tickets to ensure a timely resolution
- Basic troubleshooting of operating systems, computer hardware, applications (software and peripherals, etc.)
- Provides basic instruction to all users as necessary regarding the use of various pieces of equipment or Bank deployed software packages
- Performs IT equipment moves and schedules all repairs, conference calls and Live Meeting requests
10
Help Desk Support Analyst Resume Examples & Samples
- 6 or more months of telephone technical support/ customer service experience
- Basic networking experience
- Excellent communication and phone answering skills
- Good typing and grammatical skills
- Ability to follow written and verbal procedures
- Willing to work weekends and or different work shifts when needed
- Answer any in coming client calls
- Log and thoroughly document all incoming client calls into the Remedy database application
- Triage, Resolve, Close and/or escalate all assigned and/or answered client calls
- Transfer any unresolved calls to Level II
- Follow the escalation procedures of escalating all problems calls first through your Level II analyst, NTST, then management
- Check the Remedy database queue for any assigned calls and client issues assigned to you throughout your work shift by the Coordinator
- At the start or end of each work shift discuss, transfer and/or make aware the shift of any unresolved or open issues
- Updates to the Remedy database as required when the status of issues changes
- Communicates effectively and courteously with the end user regarding the status and or resolution of each issue
- Advises team members and management of any issues that relate to customer satisfaction or if there are problems in getting issues resolved in a timely manner
- Keep peers and manager informed of trends, significant problems, unexpected delays
- Attends departmental meetings as required and actively participates in in all meeting activities
- Take the training required, technical as well as interpersonal. Stay abreast of all current technology
- Performs other duties as instructed by management
11
Help Desk Support Analyst Resume Examples & Samples
- Associate’s Degree in Computer Science (CS) or related area, or equivalent work experience
- Minimum two years of experience in a help desk support related role
- Thorough knowledge of Windows Vista/7 and associated applications used in an office environment including Office 2007/2010 and Adobe Acrobat
- Knowledge of TCP/IP networking as it applies to a Windows environment
- Knowledge of a variety of protocols including DHCP, DNS, SMB/NETBIOS, SMTP, RDP
- Strong ability to operate in a close team environment
- Excellent verbal and written communication skills with an ability to write clear and concise technical documentation
- Ability to work with a wide degree of creativity and latitude
12
Help Desk Support Resume Examples & Samples
- Responds to and diagnoses problems through discussion with users. Includes problem recognition, research, isolation and resolution steps
- Typically resolves basic problems while refers more complex problems to intermediate and/or senior level
- May involve use of problem management database and help desk system
- Serves as primary contact for customer queries regarding network outages
- May require traveling for Helpdesk projects
- Working experience of at least 12 months at an airline or a travel agency using the Sabre system
- High level of resistance to stress and ability to perform multiple tasks simultaneously
- Preferred additional language skills- Arabic, French or Urdu
- Excellent computer software skills (Word, Excel, Outlook)
13
Help Desk Support Analyst Resume Examples & Samples
- Partner with peers to identify areas of improvement within the IT department and the company-at-large, providing solutions in the form of new standards and procedures
- Answer calls from internal users, providing effective first-level support and documenting your work in Humana’s tracking system
- Triage reported problems to determine the most efficient manner of resolution
- Simulate or recreate operating difficulties, recommending system modifications and communicating with other IT departments to correct core issues
- Working knowledge of Operating Systems
- Strong troublshooting skills
- Strong communication skills
- Bi-lingual (read and write English / Spanish)
- Strong team player and problem solving skills
- Associate’s or Bachelor’s Degree in Computer Science, Information Technology or a related field or technical certifications (example: MCSE)
- Working knowledge of eClinicalworks
- Working knowledge of Crystal Reports
14
Specialist, Help Desk Support Resume Examples & Samples
- Answers telephone and email support requests
- Assumes responsibility for tasks assigned to them and ensures proper technical solutions have been applied
- Participates in system maintenance, upgrades, etc
- Participate in computer moves
- Prepares computers for new and existing staff members
- Installs / upgrades business applications
- Supports remote access (Citrix, Cicso VPN, WAN) to business applications
- Work with users and other technical personnel to resolve problems
- Experience with mobile devices and (EMM McAfee/BES)
- Experience using SCCM (remote control console)
- Experience with Exchange Management Console – (2010)
- Minimum of 2 years experience with
- Troubleshooting IT issues
- Windows 7 and XP workstations
- MS Office 2007, 2010
- Knowledge of network technologies (TCP/IP VPN, DHCP)
- Knowledge of Business apps (Reppak, IBMS, Borealis, InfoSys, MicroBBM)
- Strong communication skills and ability to work well under pressure
- Diploma or Degree in Computer Studies or related field an asset
15
Help Desk Support Resume Examples & Samples
- Provide hardware and software technical support for corporate and remote users
- Respond to and resolve helpdesk tickets, emails, calls and voicemails in a timely manner
- Setup new desktops and laptops with necessary business applications
- Setup user accounts, permissions, mailboxes, groups and other server administration items
- Configure and troubleshoot hardware as necessary (computers, printers, networking, wiring, etc.)
- Manage service ticket queue, prioritize requests and perform work to meet or exceed clients’ expectations
- Demonstrate excellent and effective communication skills working in a collaborative environment
- Experience with MAC harware and OSX
16
Hbss Help Desk Support Admin Resume Examples & Samples
- Provide support to Fleet Units for all matters dealing with HBSS ashore ePO management
- Escalate issues/problems to support solution development
- Manage, track, report, policy exceptions IAW Navy TTPs/SOPs
- Report compliance status IAW Navy mandates, and management direction
- Implement HBSS deployment, and policy strategies IAW approved Navy TTPs/SOPs
- Manage ticketing system
- Monitor/Analyze ePO rollup event feeds and respond/report IAW approved Navy TTPs/SOPs
- Monitor/ Analyze ePO rollup asset feeds and respond/report IAW approved Navy TTPs/SOPs
- Monitor/Analyze Rogue System Detection and respond/report IAW approved Navy TTPs/SOPs
- Verify automated reports are being sent out as needed
- Creation of server tasks, automated reports, etc
- Maintain a presence in the HBSS chat room
- Current DoD 8570.01-M IAT level II certification requirements (Security+ CE, CCNA Security, GSEC, SSCP)
- Active security level clearance
- 7+ years of IT experience to include 2+ years helpdesk experience
- Knowledge and experience in working with each of the following
- McAfee Host Intrusion Prevention System
- McAfee Data Loss Prevention Endpoint products
- McAfee HBSS ePO administration
- Microsoft Structured Query Language (SQL) server working knowledge
- Computer Network Service Provider Auditor (CNDSP-AU)
17
Remote Project Based Application Help Desk Support Representative Resume Examples & Samples
- Ability to maintain a high energy level on several calls
- Confidence, adaptability and integrity to handle various phone calls
- Ability to multi-task, i.e. type while talking on the phone
- Gathering information, researching/resolving inquiries and logging applicant calls/emails
- Maintaining an engaging rapport, quickly, with many students throughout the day
- Answering student questions about admission requirements, filling out the application, submitting documentation, deadlines, etc
- Mastering our communication systems (phone, e-mail, RightNow and other internet databases)
18
IT Help Desk Support Representative Resume Examples & Samples
- 3+ years of experience in Help Desk or Technical Support roles
- Network / Desktop troubleshooting experience with: Re-Imaging Desktops, Windows XP/7 Operating Systems, Windows 2000/2003/2008 Server operating system
- Strong client-facing skills
19
Help Desk Support Analyst Resume Examples & Samples
- Logs all help desk calls or email requests into ticket system and updates existing tickets
- Supports the end user in relation to the desktop OS, Microsoft Office, printers, hardware diagnostics and other applicable software packages
- Completes new user setups separations as well as password reset requests
- Completes add / moves / changes within Association phone system
- Works to eliminate root causes of recurring help desk ticket requests
- Train personnel on proper operating procedures relating to application software
- Create FAQ documentation for recurring Help Desk requests
- Provide support to the end-user on PC and software questions
- Troubleshoot computer issues at branch locations including, but not limited to: PC problems, printer problems, internet connectivity, and installation of upgrades and/or new equipment
- Other duties, as necessary
20
Help Desk Support Technician Resume Examples & Samples
- First-point-of-contact for employee/associate support
- Remote support for office and retail technology
- Provide general technical advice/training to employees/associates
- Properly set resolution expectations and provide continuous status reporting to support population for unresolved problems
- Perform problem determination within the environment and other relevant infrastructure platforms. Escalate issues to appropriate support groups, as required
- Experience using helpdesk ticket tracking systems
- Ability to multitask and meet time constraints
21
Zara Seeking IT Help Desk Support Based Resume Examples & Samples
- Solving and logging any issues/ problems with various equipment such as registers, PDA’s, TGT’s, and technology devices in the stores (IPads, Printers, Scanners, Network Equipment)
- To deal with any day to day IT issues
- Liaise with the IT department in USA
- IT knowledge
- Understanding of network systems
- Able to work autonomously with high levels of initiative
- Knowledge of Spanish Language is a plus
- Highly organized and prioritization skills
- Ability to work in a fast pace environment, under pressure
22
IT Help Desk Support / Intern Resume Examples & Samples
- First Level IT Support
- Solve day-to-day problems with Windows 7, Microsoft Office 2013 and Network Print Devices
- Troubleshoot network connectivity for wired and wireless connections
- Maintain existing user accounts
- Change, upgrade, and/or repair computer hardware and software
- Maintain up-to-date inventory for IT hardware
- On-site and remote user telephone support
- Respond to users concerns
- Promotes good housekeeping (5S)
- Some course study in Computer Science/Information Technology
- Technical knowledge of network and PC hardware
- Computer related experience in operations, maintenance and troubleshooting required
- Knowledge of desktop applications software, configuration, and installation experience required
- Troubleshooting skills and the ability to manage multiple priorities highly desired
- Proficiency utilizing various software, i.e. Microsoft Office, etc
- Must have knowledge of Windows 7, basic networking and personal computer hardware troubleshooting
23
Specialist, Help Desk Support Resume Examples & Samples
- Mandatory shift work required including evenings, weekends and holidays
- Ability to work independently at all times
- Responsible for On Air production support including newsrooms/studios/control rooms
- Knowledge of Production applications an asset (iNews, PRX, Harris systems)
- Answers telephone support requests
- Manage assigned tickets in a timely fashion
- Supports remote access (Citrix, VPN, WAN) to business applications
- Supports corporate email on mobile devices
- Creates and updates technical documents for knowledge database
- Minimum of 2 years experience with, Troubleshooting IT issues for Windows 7 workstations and MS Office 2010
- Experience with mobile devices and (McAfee EMM/BES)
- Experience with HP Service Manager
24
Help Desk Support Associate Resume Examples & Samples
- Understanding of Financial Markets and terminology
- Some experience using online databases
- Ability to handle constantly changing flow of traffic
25
Associate Help Desk Support Resume Examples & Samples
- Thorough SABRE knowledge, airline and/or travel agency background preferred
- Ability to deal with irate customers and to always display a professional attitude while
- Dealing with both internal and external customers
- Excellent communication skills, written and verbal in English
26
Help Desk Support Engineer Resume Examples & Samples
- Provide day-to-day support (e.g., break/fix, how to expertise, monitoring, testing) for business applications or infrastructure to end users in both Office and Plant environment
- Co-ordinates with Support team to ensure that problem are resolved on-time
- Perform Windows 7/8 SCCM provisioning process to stage desktops and laptops
- Setup and perform data transfer for users
- Act as Team member to deploy Global IT’s new initiatives, example: Windows 8 installation and upgrade to Windows 10
- Attend to CCSN tickets and provide technical (hardware and application) support to users
- Submit CCSN Requests. Example: New user creation, request for Secure-ID soft token
- Attend to adhoc requests, example: Town-hall setup, Open Meetings setup, Workshop setup, Audio setup for Seasonal or Occasional celebration
- Attend to vendor who will be onsite: examples: Server room and switch rooms air conditioner servicing, FM200 integrity test, Zebra printer service maintenance etc.
- Provide support to Warehouse Wireless devices (Handheld Terminals & Printers)
- Associate Degree with concentration in Computer Science
- Two (2) to three (3) years of experience Help Desk support activities. Experience of supporting end users on desktop support and day-to-day activities
- Basic understanding of Desktop, Server, LAN & WAN Environment and troubleshooting experience
- Windows OS knowledge and related problem resolution
- Desktop/printer trouble shooting
- Customer Focus: Making customers (external and internal) and their needs a primary focus of one's actions; developing and sustaining productive customer relationships; creating and executing plans and solutions in collaboration with the customer
27
Help Desk Support Analyst Resume Examples & Samples
- 1-2 years support center experience
- Strong PC skills
- Amazing Customer Service Skills
- Ability to interface with all levels of staff
28
Help Desk-support Service Specialist Resume Examples & Samples
- All work must be completed on-site at Ft. Knox
- Knowledge of and experience with Windows 7
- Helpdesk (HDI) certification is required
- Experience on an enterprise helpdesk
- Experience with supporting remote users through telephone discussion
- People skills, team player, strong written and verbal communications skills, ability to troubleshoot problems quickly, work as both a team and/or as a self-directed individual, client-facing experience, self-disciplined and ability to multi-task
- Must be able to work any shifts
29
Help Desk Support Spec Resume Examples & Samples
- Responsible for providing helpdesk support and resolve problems to the end user’s satisfaction
- Monitor and respond quickly and effectively to requests received through the IT Remedy Enterprise helpdesk system
- Monitor Service Desk for tickets assigned to the queue and process first-in first- out based on priority
- Modify configurations, utilities, software default settings, etc. for the local desktop or laptop workstation
- Utilize and maintain the helpdesk tracking software with appropriate Knowledge Points and updates them as necessary by documenting internal procedures
- Install, test and configure new laptop workstations, peripheral equipment and software and maintain inventory of all equipment, software and software licenses
- Manage PC setup and deployment for new employees using standard hardware, images and software and adhere to Army Gold Master Standards
- Perform timely laptop hardware and software upgrades as required by end user and in accordance with approved software and hardware list
- Identify all applicable applications and systems needed in a new build for Transition Division laptops
- Create the build incorporating identified applications and systems
- Deploy build to all identified Transition Division laptops
- Update build with all applicable patches and updates
- Maintain all non-deployed laptops on the network to ensure that they remain on the domain
- Coordinate and ship laptops to Transition Division in the field (utilizing existing shipping account)
- Conduct spot check inventories in accordance with identified resource inventory procedures
- Assist in answering TAP-XXI IT support emails
- Associate Degree (or equivalent years of experience) in the field of Computer Science, Information Systems, Engineering or related field and 2+ years of related experience as Help Desk Specialist. Significant experience may substitute for minimum educational requirements
- Work at an enterprise leave help desk to design, develop, implement Install, test and configure new laptop workstations, peripheral equipment and changes to the end user specific applications and services
- Monitor system hardware and software services and recommends effective utilization of resources and investigate potential system performance problems and implements emergency recovery procedures
- Respond to system and environment problems by analyzing the problem, formulating a solution, and quickly repairing the system to avoid costly interruption of services to end users
- Maintain knowledge of hardware, software, and/or systems products to continuously improve system utilization, performance and financial benefits
- Minimum two years of technical experience on an enterprise helpdesk
- Previous experience with enterprise helpdesk application
- Helpdesk (HDI) certification is required within the first 90 days of hire
- Knowledge of ISO/ITIL processes and documentation standards a plus
- Possess a SECRET clearance or have the ability to get one. Must have an interim SECRET to begin work on the contract
- Must sign a non-disclosure and privileged level access agreement
- A self-starter, capable of working both independently and in team environments
- Strong customer service, organizational skills, knowledge of applicable DoD/Government policies and procedures
- People skills, team player, strong written and verbal communications skills, ability to troubleshoot problems quickly, work as both a team and/or as a self-directed individual, client-facing experience, self-disciplined and ability to multi- task
- Must possess a CompTIA Security+ certification
30
Help Desk Support Resume Examples & Samples
- Experience in use of Service Desk telephone and ticketing management software; Remedy and Automatic Call Distribution (ACD) experience is a plus
- Excellent hardware and software troubleshooting skills
- Experience working in a highly visible, constantly changing, fast paced, high level government environment supporting military, government and contractor personnel is desired
31
Systems Administration / Help Desk Support Resume Examples & Samples
- Windows Server 2008R2; 2012R2
- MS Office 2007/2010/2013
- Windows deployment services
- Active Directory and Deployment via Group Policy
- Windows DNS and DHCP
- Windows Certificate services
- Hyper-V and other virtualization platforms
- Linus OS
- Switching and Routing
- Printer support
- Cisco equipment and appliances
- Key management licensing
- Ability to diagnose; research; and debug a variety of complex system or networking problems
- A Good understanding of various types of physical media; how they work; and their limitations
- A high level understanding of operating systems and file systems
- Good organizational skills. This includes listening; note taking; documenting etc
- Must be willing to learn new technology and provide expert level support to all customers
- Excellent interpersonal skills. The ability to communicate and work as a member of a team is a must
32
Help Desk Support Rep Resume Examples & Samples
- Responds to telephone calls, e-mails and in person requests. Uses personal knowledge, technical documentation and reference database systems/sources to analyze and solve end-user problems
- Creates and keeps updated IT documentation (inventories, setup, etc.)
- Keeps track of help desk requests and provides Help Desk statistics to manager
- Assists the Systems/Network administrator with daily and special project operations including management of user accounts, systems security verification and performs other duties as assigned
- Assists in developing training materials and conducts training classes on the applications that make up the standard desktop configuration
- Assists providing standard training for all new employees and refresher lessons for current employees
- Understands PC and network environments, diagnostic and system monitoring tools, Information Technology policies and current software applications/utilities, and equipment platforms
- Troubleshoots software setups and configurations
- Escalates problems that require skills and/or knowledge beyond the Analyst's experience and training to the Systems/Network Administrator
- Prepares and installs images of standard desktop configurations
- Installs applications and applies updates to these programs
- Proactively seeks and implements solutions that will reduce the cost and time associated with supporting the applications and recognizes and analyzes trends in errors so as to identify and install long term solutions to problems
- Some college education or Information Technology related experience
- Proficient computer skills to include, but not limited to Outlook
- Excellent communication skills both oral and written
- Must act professionally
- Ability to manage time and plan tasks to meet deadlines, and the ability to set priorities
- Must be able to work well in a team environment as well as individually
- Strong sense of ethics, including the need for strict confidentiality
33
Help Desk Support Resume Examples & Samples
- Troubleshoot hardware/software and resolve issues throughout the day and document results
- Utilize excellent customer service skills and exceed customers’ expectations
- Copy and move files through the network without connecting to device
- Create, print objects and the use of print servers
- Use PSTools and WUSE to push windows updates
- Ability to learn corporate applications (use of, error messages, reporting procedures)
- Knowledge of Cisco switches (terminology, port switching, connecting to switches)
- Assigning IP addresses to devices connected to the network
- New setup of workstations and make them presentable (cubicle or office)
- Document and manage surplus inventory
- Excellent customer service skills are a must
- Working experience with Cisco call manager, Cisco contact enter and possible finesse will be definitely beneficial
- Must have experience in resolving PC, tablet, surface book, printer, scanner and software
- Demonstrate a high layer of professionalism even under pressure
- Be a team player and contribute knowledge as well as ask for help
- Must possess working knowledge of
- Windows operating systems (Windows 7, 8/8.1, Surface PRO and Surface RT)
- Windows Mobile OS, Android OS, and Apple iOS
- Microsoft Office 2010
- Active Directory (modifying user accounts, resetting passwords, unlocking accounts)
- DNS and DHCP (Research configuration and custom reservations)
- Remote Desktop Connection (ability to use and teach users how to connect)
- DameWare (Connect to remote users and resolve issues)
34
Help Desk Support Manager Resume Examples & Samples
- Manage Server backups to include retrieval and storage of tapes
- Collaborates with customer to resolve application, printer, and computer problems, as needed
- Support, setup, administer and troubleshoot for end-user devices, including PCs, printers, other peripheral devices, and Blackberry devices
- Maintains accurate database of hardware accessories, spare, assigned, and emergency Blackberries and accessories
- Produces and updates Standard Operating Procedures (SOPs) for Blackberry, Android & Apple users
35
Help Desk Support Representative Resume Examples & Samples
- Responsible for answering requests via in-bound and out-bound call, email and CMS ticket
- Assist with basic installation, removal, and trouble-shooting of FIS developed products
- Analyze each request to verify it contains all of the required information to effectively work the request
- Interact with multiple systems that effect the transmissions of maintenance and monetary files for 5,500+ clients which, in turn, are responsible for 25,000+ daily files
- May participate in technical projects
- Communicates technical information to both technical and nontechnical end-users
- The TSR1 works on-call rotations to assist our Secure File Transmissions clients
- Requires a high degree of mental dexterity so the TSR1 can seamlessly multi-task between the products and clients
- Basic MS-Windows and Internet Explorer settings
- Basic knowledge of FTPS and HTTPS
- Self-motivated and an excellent team player
36
Help Desk Support Resume Examples & Samples
- 1-3 years of experience in a helpdesk environment
- Working knowledge of computers and computer software with emphasis on hospital supported software applications and Microsoft Applications
- Experience monitoring system backups and the changing of backup tapes
- Exceptional interpersonal skills, with a focus on listening and questioning skills
- Experience working in a team-oriented, collaborative environment with minimal supervision
37
Help Desk Support Resume Examples & Samples
- Ensure all PC’s and equipment at the Brant location is operational at all times
- Assist System Support Analysis in maintenance of current network infrastructure (including servers, printers, communication devices)
- Working closely with the System Support Analysis in understanding priorities, and in some cases mentor our users in Brant warehouse with respect to problem resolution and, where possible, train these individuals to be able to resolve Level 1 type problems ‘on their own’
- Provide telephone technical support when needed
- Provide ‘entry-level’ training on basic applications (Word, Excel, Outlook) as needed
- Keep inventory and order hardware supplies and computer consumables, including toners, backup media
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Help Desk Support Resume Examples & Samples
- 1) Train and develop Level 1 & 2 Staff
- 3) Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes
- 4) Research new technology, and implement it or recommend its implementation
- 5) Products/Software
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Help Desk Support Technician Resume Examples & Samples
- Bachelor's degree in Computer Science, Information Systems or equivalent
- 1-3 years of desktop support, help desk and end user support experience
- Excellent problem solving, interpersonal, and reasoning skills
- CompTIA A+, CompTIA Network, CompTIA Security+, ITIL Foundation Certification preferred
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Help Desk Support, Computing Services Resume Examples & Samples
- Bachelor’s degree in Information Systems or related field or equivalent combination of training and experience
- At least 1 year of related experience with Help desk and end user support
- Ability to interact with campus community
- Ability to maintain accurate and detailed records
- Working knowledge of computer operating systems (including UNIX) and common tools including networking, email clients and web browsers
- Certifications from ITIL Foundation and CompTIA are preferred
- Ability to work 11am - 7pm preferred
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Technical Help Desk Support Resume Examples & Samples
- Accept inbound calls and handle customer requests
- General Pharmacy system troubleshooting
- Assistance with adjudication issues
- Intermediate PC, Windows, Network and Hardware troubleshooting
- General networking knowledge (routers, switches, VPN, connectivity)
- Experience with Windows 7/XP
- Application troubleshooting background
- Positive attitude
- Strong schedule adherence
- Minimum 1 year experience in a call center environment preferred
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p/t Help Desk Support Tech for Stores Resume Examples & Samples
- Perform 1st level troubleshooting for JCPenney stores as relates to POS, scanners, store workstations, iDevices, printers, etc
- Troubleshoot hardware failures, store application errors, phone/voicemail issues, Windows 2003/2008 server errors, Microsoft Office and OS support, and password administration
- VDI/VMWare experience, troubleshooting sessions and using VMWare tools
- Ensure accurate and timely updates are made to Incidents using BMC Remedy ticketing system
- Review knowledge articles to resolve Incidents quickly showing continuous improvement in first contact resolution
- Utilize Avaya phone system to answer calls, transfer calls and login/out for breaks
- Provide excellent customer service which creates positive memorable customer experiences
- Exceptional customer service and communication skills
- Prior retail experience is a plus
- Ability to diagnose issues in a complex environment and identify solutions quickly using a knowledge base (training is provided)
- Industry certifications (e.g. A+, MCP) are nice to have
- Knowledgeable of Windows operating system, Microsoft Office, and basic troubleshooting of hardware and software
- Bachelor's degree in Computer Science or related field is helpful
- 1-2 years' experience working in a Service Desk/call center environment is preferred
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Senor Help Desk Support Engineers Resume Examples & Samples
- BS in Information Systems is preferred
- Strong technical skills in areas such as networks, servers, computer room operations, plant floor PCs, RFID, etc
- Ability to work collaboratively with global IT teams, including Network Ops, GTAM, AM and AD
- Ability to troubleshoot Ability to think logically through problems for quick resolution to issues
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Senior Help Desk Support Engineer Resume Examples & Samples
- Ability to handle a large and varied workload and deliver projects on time
- Experience dealing with customers possessing a wide range of computer skills
- Aptitude to learn new systems
- Effective prioritization, time management, and project management skills
- Self-starter, highly motivated, sound business judgment and leadership qualities
- Ability to work flexible hours/rotating shifts, and overtime, including some weekends and holidays when necessary
- Ability to troubleshoot
- Ability to think logically through problems for quick resolution to issues
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Help Desk Support Resume Examples & Samples
- Understands typical IT support-oriented service level agreements and how to achieve SLA results
- Works across several teams to restore service rapidly during service interruptions
- Works with clients and other business units to achieve established SLA(s) / OLA(s)
- Monitors and works with clients/3rd party vendors to facilitate data transmissions
- 3 to 5 years of experience in a similar role monitoring IT systems
- Exceptionally strong working in a Team orientated environment
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Financial Report Writing Help Desk Support Resume Examples & Samples
- Minimum of 2 yrs day to day working knowledge of SQL databases, Queries, Crystal Reports or Reporting Services reporting
- Working knowledge of Cognos reporting software highly desired
- Experienced in writing reports for Business Intelligence and trending desired
- Working knowledge of a Microsoft OS-based server/client environment desired
- Willingly shares relevant technical and/or industry knowledge and expertise to other resources
- Demonstrated ability to persuade and influence others on the best approach to take
- On call weekend support rotation
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Help Desk Support Resume Examples & Samples
- Ability to learn and support new systems and applications in order to facilitate tier 3 triage and trouble shooting
- Oracle DB and System Administration experience for basic tasks including maintenance of user accounts and permissions
- Experience writing and tracking trouble tickets/problem reports and providing metrics/feedback to internal and external customers
- Maintain a help desk providing Tier 3 support to triage, troubleshoot, respond to user calls, and resolve issues identified
- Provide an initial response to tickets escalated to the Tier 3 support from the Tier 1 or Tier 2 help desk, conduct follow up to user reported issues, and provide status updates following an established Service Level Agreement (SLA)
- Create, maintain and fix database user accounts, roles, and permissions
- Create, maintain and fix system user accounts, roles, and permissions
- Resolve trouble tickets to completion and communicate directly with users to ensure customer satisfaction before closure
- Respond to MARCS Systems service requests and user questions
- Perform data corrections
- Document, track, and resolve user support issues using FDA established tracking tools
- Provide regular status updates and communications regarding all open tickets to the user and, for high and urgent priority tickets, to the COR
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Technical Help Desk Support Resume Examples & Samples
- Minimum of 2 yrs day to day working knowledge of a Microsoft OS-based server/client environment, IBM iSeries environments, or a Unix-based OS
- Experience in troubleshooting file transmission issues, typically using FTP or SFTP
- Experience working with security certificates for HTTPS or other SSL encrypted communications
- Experience working with Apache or IIS web servers
- Experience in troubleshooting LAN/WAN network connection issues
- Experience in troubleshooting network printer connection issues
- Knowledge of FIS' products and services highly desired
- Knowledge of financial services industry highly desired
- Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
- Excellent analytical, decision-making, problem-solving, team, and time management skills
- Is resourceful and proactive in gathering information and sharing ideas
- Occasional on call night and weekend support rotation
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Help Desk Support Resume Examples & Samples
- Provide support for a fast growing business group of 600+ employees multiple downtown San Francisco Bay Area locations. Excellent customer service and engagement are our highest priorities
- Travel to other local sites using a variety of transport methods (walking, taxi, train, etc.)
- Heavy focus on Mac support, with a smaller population
- Also local support for network, wireless, and phones systems (with engagement from level 2 support.)
- A least 2 years experience with OS X/mac-OS – El Capitan and later, especially including system image deployment, maintenance, software and system testing and encryption and security tools (McAfee and FileVault)
- At least 2 years support and administration including remote administration, end user support and interaction with other support groups including executive support
- At least 1 year experience with productivity tools running on Mac’s including MS Office, Lync
- At least 1 year Mac experience in a medium to large environment
- At least 1 year experience with platform management and integration preferably JAMF Casper Suite, SCCM or equivalent
- At least 1 year experience with ticketing and traffic reporting tools (Zendesk, HPSM, or equivalent)-Not Mandatory
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Help Desk Support Resume Examples & Samples
- Diagnose individual and Firm-wide problems accurately, distinguishing between software, hardware and/or network issues
- Apply expert knowledge to assist with Windows 10 issue resolution, FileSite, Outlook, MS Office 2013, Worksite, DTE, IE, Citrix, Acrobat, STBWeb and legal research tools to troubleshoot and resolve problems
- Educate users and team members on software and support issues
- Communicate clear, concise, step-by-step procedures to users
- Escalate Firm-wide system problems according to Department guidelines
- Create a call tracking ticket for every issue handled, including all relevant information in a concise manner when escalating user problems to 3rd level support
- Prioritize issues based on urgency and according to Department guidelines
- Follow up with users to ensure issues have been satisfactorily resolved
- Document troubleshooting steps to share with User Support and others as appropriate
- Make suggestions for departmental technical procedures and troubleshooting knowledgebase
- Troubleshoot with vendor support to resolve technical issues
- Understand all methods of accessing the Firm's systems remotely; effectively troubleshoot user remote access problems, e.g. Citrix, GoToMyPC, VPN
- Configure, test, and troubleshoot BlackBerry smartphones and other mobile devices
- Troubleshoot and resolve basic telephone equipment problems
- 2 to 4 years of relevant experience required
- Ability to present information effectively verbally and in writing
- Ability to communicate step-by-step procedures to users in a clear and concise manner
- Basic math skills: addition, subtraction, multiplication, division
- Working knowledge of Windows 7, iManage, MS Office, document comparison software (i.e. DeltaView), Diaries System, SharePoint, telephone support, BlackBerry, smartphones, tablets and laptops
- Ability to effectively prioritize and plan work to meet deadlines in high pressure environment
- Strong attention to detail, analytical and problem solving skills
- Ability to master functionality of new Firm applications quickly and effectively
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Help Desk Support Resume Examples & Samples
- Provide a point of contact for end-users to receive support and maintenance of MGO’s desktop computing environment
- Installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and peripherals to ensure optimal workstation performance
- Provide support remotely (via phone, email, or instant messenger) or in person with hands-on help and or training at the desktop level
- Provide software support by assisting users with the efficient and effective use of various company applications
- The position provides opportunities to work on special projects and will be asked to assume increasing responsibilities as time goes on
- Performs other duties as directed by IT
- Associates or BS degree (or equivalent experience) in MIS or technology-related field
- Sharepoint administration experience
- Outstanding customer service skills: ability to assist others in person and over the phone
- Intermediate knowledge of the Windows XP Operating System
- Intermediate Microsoft Office experience
- Demonstrated ability to manage complex projects with multiple stakeholders
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Help Desk Support Engineer Resume Examples & Samples
- Troubleshooting and resolving single customer issues with Windows, Mac, and Linux, Microsoft Office, Exchange, VPN, SharePoint, Mobile devices (including BlackBerry), and permissions
- Provide first-contact, remote support for desktops, laptops, printers, peripherals and other computer related devices
- Troubleshoot and resolve system hardware and software problems
- Have previously worked in a Helpdesk environment
- Have experience supporting the following areas –in this order of relevance starting with more relevant
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Help Desk Support Resume Examples & Samples
- Respond and resolve tickets and incidents in accordance with company IT policies and procedures as they relate to customer support and updates
- Maintain inventories of all IT assets using the inventory collection process to secure Commonwealth assets
- Manage the upgrade of hardware and software when necessary to insure that all services are provided in a secure and timely fashion. This includes but is not limited to new Anti-Virus, Operating System patches, or other mandated software upgrades as directed by company standards and practices
- Clearly communicate and/or escalate to their supervisor any IT operations issues or disruptions (planned or unplanned) to minimize user impact
- Assist Telecom with movement of IP phones as required
- Work collaboratively with internal and external groups in a team environment to improve overall customer service and support
- Provide / utilize any and all resources available through company and other sources for assistance with problem resolution
- Implementation of IT enterprise images for Desktops /Laptops according to procedures and policy to insure a consistent environment
- Responsible for timely response and support during scheduled and authorized non-business hours to insure continuity of services to the network environment
- Install and move assets as required according to policies and procedures
- Assist / lead with meetings special projects and other requests as required to maximize the efficient use of IT resources
- Complete all activities within security policies and practices to insure the safety and privacy of data, its clients and its resources
- Act as the contact person for office wiring / cable installations and performs related duties as required
- Required to travel to various sites as needed or requested
- Participate in team meetings as required
- Manage site specific projects as related to network infrastructure and server support
- Install, configure, and support state issued mobile devices
- Troubleshooting and resolving Network issues and infrastructure as required
- Configure and maintain backup and restore process to include swapping tapes, restoring files, and transfer of media in accordance with policies and procedures
- Support, trouble shoot, and configure remote access to assist network users with connectivity to network from non-magnet connections
- Participate in the development of the documentation of servers, infrastructure and practices by providing written and/or verbal communications to effectively maintain a resource of standard practices
- Provide consultative IT services to IT management and site teams as needed
- Mentor other IT professionals to insure their professional growth and skill set improvement
- Utilize Network Administrative Tools to manage the network and ensure efficiency of system resources
- Build and restore severs as required
- Maintain Disaster recovery package for server rooms as required
- Review server event logs on a daily basis to ensure optimal performance and identify potential issues
- Perform all duties as required and directed
- Knowledge of hardware / Microsoft Desktop and Server operating systems through current version
- Experience supporting MS Office Suite / working with Active Directory
- Knowledge of, and experience with the Local Area Networks (physical and logical)
- Knowledge of capabilities and limitations of computer hardware, Servers, PCs, Laptops, Printers and Peripherals
- Knowledge of IT industry standards
- Can communicate professionally both verbally and written with peers and management
- Ability to understand the laws, rules, regulations, policies, and procedures, standards and guidelines governing all activities
- Knowledge and experience with basic security measures and requirements
- Valid driver license and access to a vehicle
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Wawf Help Desk Support Resume Examples & Samples
- Typically requires a Bachelor’s degree or equivalent, and two to four years of related work experience
- Must be able to pass NACI to obtain CAC for access the USMC network
- At least one year of experience using or supporting WAWF
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IT Help Desk Support Associate Resume Examples & Samples
- High school diploma required; Associate's degree in Computer Science, MIS or similar disciplines strongly preferred
- Minimum 3 years IT Help Desk experience
- Must be able to independently build PC's and manage all site phases of the PC deployment process
- Ability to prioritize requests while simultaneously managing multiple tasks
- Initiative, with high energy and enthusiasm
- Strong organizational skills, with high focus on details
- Effective verbal & written communication skills
- Superior customer focus orientation with consistent demonstration of a positive attitude
- Focus on teamwork and personal flexibility
- Familiar with technical terms, concepts, & components of networks & databases
- Prior knowledge and experience with SAP
- Prior knowledge and experience with Office 365
- Past education, experience, or training in relevant computer fields
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Help Desk Support Technician Resume Examples & Samples
- Provide technical and procedural assistance via phone, email and chat
- Diagnose and resolve technical software issues related to the Prometheus Analytics
- Application infrastructure stack
- Research issues using available information resources
- Implement issue resolution and/or advise user on appropriate action
- Provide Root Cause Analysis reports
- Escalate problems to tier 2 and tier 3 level support as required
- Track and route problems and requests and document solutions
- Assist senior IT staff as needed
- Working knowledge of Ubuntu and/or Red Hat Linux
- Working knowledge of MySQL or other relational databases
- Demonstrated knowledge of basic shell scripting or other scripting language
- Demonstrated knowledge of basic SQL queries
- Comfortable with VPN and Remote Access technologies
- Ability to assist others with complex issues in a professional manner
- Learning and initiative skills
- Strong problem analysis and problem solving skills
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Help Desk Support Resume Examples & Samples
- Provide in-person and remote technical assistance and support for incoming queries and issues related to computer systems, software, and hardware across Canada
- Install and modify computer hardware, peripherals and software
- Write training manuals and provide on-boarding and conduct user training sessions
- Manage PC setup and deployment for new employees using standard hardware and software
- Follow up with business users to ensure issue has been resolved
- Following agreed procedures and quality standards, notify users of disruptions to normal service delivery
- Assist the BI Analyst and Network Administrator as needed
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Help Desk Support Agent Resume Examples & Samples
- Extensive work experience within own function
- Work is frequently completed without established procedures
- Works independently
- May act as a resource for others
- May coordinate others activities
- Associate's Degree (or higher) OR High School Diploma 3+ years of call center experience
- Ability to gain access to Cerner Community Behavioral Health/CCBH (formerly known as Anasazi)
- 2+ years of Help Desk experience with user applications support OR
- 2+ years experience using mental health computer application (including data entry and report submission)
- 1+ year of Customer Service experience
- 6+ months of experience with providing basic training in group settings
- Experience with computer hardware
- Customer service experience in a call center
- Excellent customer service skills and good oral and written communication skills
- Must be a detail-oriented self-starter team player
- Excellent listening skills and ability to take direction
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Help Desk Support Resume Examples & Samples
- Represents company to external and/or internal customers, answering product or service-related questions
- Provide IT Support to the Information Technology Division at Naval Surface Warfare Center, Crane (NSWC Crane) located in Crane, Indiana
- Excellent interpersonal skills to communicate with customers and other team members
- Must be able to obtain and maintain a secret security clearance. Prior to first day of employment must have successfully completed security paperwork and have approved fingerprint cards
- Must be 8570 IAT I certified prior to first day of employment and must provide documented proof of certification
- Previous help desk experience highly desired
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Help Desk Support Service Resume Examples & Samples
- Qualified candidate must have a diverse technical support background and the ability to support a wide range of technical issues at a high level
- Minimum qualification is 3 years’ experience in Help Desk operations
- A+, Network+ and Microsoft Certified Solutions Associate (MCSA) Windows 7 certifications
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Help Desk Support Resume Examples & Samples
- Answer and resolve inbound technical calls at a corporate help desk, efficiently and professionally, in a call center environment
- Proficiently manage the resolution of inbound technical calls; balancing the need for customer service and issue resolution
- Diagnose hardware, software, printing, and network connectivity issues including LAN, WAN, and VPN access in a Windows XP / Windows 7 environment
- Using remote control tools to assist customers when needed
- Accurately, quickly, and efficiently record all interactions with customers in an incident management tracking or ticketing software
- Anticipates customer needs and proactively identifies solutions
- Meet or exceed statistical metrics regarding; ticket and call quality, first call resolution, schedule adherence, and call handle time
- Escalate high priority, high impact issues to the internal support teams
- Adhere to a regimented schedule (start/end times, lunches, breaks, off phone time, etc.)
- Excellent customer service ability and soft-skills is the most important qualification
- Bachelor's degree preferred, but HS Diploma/GED and 1+ years of experience accepted
- 1+ year of experience in a technical call center environment. (preferably in a help desk with experience with resetting passwords and verifying permissions)
- Experience using an incident or call tracking software or customer service software
- Ability to demonstrate strong knowledge and experience supporting Microsoft Windows 7 and Office 2010
- Must be authorized to work for any US employer
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Help Desk Support Technician Resume Examples & Samples
- Analyze and resolve application and/or technical support issues upon first contact with internal employees by responding to incoming support requests by way of telephone and electronic communication (e.g. e-mail messages, instant messaging, ticketing system, etc.)
- Ability to resolve problems via remote management tools or provide/dispatch deskside support (occasional travel to locations may be required)
- Develop polished and professional learning content suitable for direct distribution to employees such as job aids, quick reference guides, FAQs and multimedia visual aids
- Conduct periodic training sessions such as individual new hire onboarding and on-the-job training
- Obtain/maintain the customer-focused, professional and technical skill sets needed to support the organization's support needs (e.g. application, hardware, network infrastructure, etc.) as well as the implementation of any new initiatives/solutions that the company pursues
- Participate in IT Emergency Pager Rotation
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Help Desk Support Resume Examples & Samples
- Primary customer service contact, addressing household concerns, answering questions and ensuring long-term and accurate usage of equipment
- Builds solid, productive panelist relationships through positive communication
- Investigates and resolves proprietary system generated panelist performance issues
- Strong customer service and human relations skills
- Fluent in both Spanish and English languages
- Outbound and inbound call experience
- Problem solving, and performance analysis abilities
- Capable of working evenings and at least one weekend day each week
- Excellent organizational skills and ability to meet deadlines
- High School Diploma required, College degree or equivalent experience preferred
64
Help Desk Support Spec Resume Examples & Samples
- Viewed as having the experience and enough knowledge to be able to handle unusual and seldom-occurring job events with minimal assistance from others
- Advanced skills in a particular software application or specialty such as electronic mail, or the ability to access and manipulate computer data using SQL and DDA, or client-server environment
- High school education or equivalent and 3+ years technical training
65
Help Desk Support Representative Resume Examples & Samples
- Provide first line response for users requiring assistance with information technology issues
- Escalates more involved problems
- Provide timely password resets
- Troubleshoot computer and basic networking issues
- Create new users and assign permissions in Active Directory
- Create email accounts and maintain email distribution groups
- Move and setup computer workstations and all related equipment for staff and new hires
- Maintain complete and accurate computer asset information
- Create and maintain documentation of process and projects
- Assists with downloading and posting of files as needed
- AA in Information Technology or equivalent work experience
- Working knowledge of Windows XP/Windows 7
- Strong conflict/problem resolution skills
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Help Desk Support Resume Examples & Samples
- Provide IT support in accordance with companies standard operating procedures (SOPs)
- Perform diagnostics and research that may be required for application installations or removals
- Perform standard Windows 7 operating system tasks that include: Mapping network drives, Printers, File copy functions, Manual installation of software applications
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Help Desk Support Resume Examples & Samples
- 6 months+ of customer service experience
- Technical education
- Non-Technical Skills/Personality
68
Help Desk Support Services Resume Examples & Samples
- Responsible for day-to-day operation of PACS equipment including image workflow, archiving, auto routing, prefetching and other related activities
- Provide primary desktop support for our client support team and radiologists
- Monitor and troubleshoot network, VPN, ISP and system issues, via phone and remote access
- Monitor mission-critical computer systems within the organization
- Monitor the real-time flow of patient data between medical facilities, data center servers and radiologists and respond to issues as they arise
- Responsible for on-call duties when scheduled
- Varied working hours may be required
- Coordinate and conduct end user training sessions as needed
- Create documentation and training materials when needed
- Maintain and produce required reports
- Problem solving management techniques to eliminate problems
- Team coordination, including schedule management for coverage and on-call
- Time management for team for Kronos and payroll issues
- Oversee projects for team assignments so as not to interfere with helpdesk coverage
- Oversee, communication within the helpdesk and to vendors & customers
- Provide status on any or all service impacting activity that effects the helpdesk support to direct manager
- Oversee Training for helpdesk team
- Help develop and use helpdesk reports to manage the helpdesk and continued advancement of the technical skills of the team
- Mentor employees, conduct performance evaluations if applicable, counsel and provide disciplinary actions to assigned personnel with a goal of developing a team oriented approach with positive results. Assist in driving performance management. Comply with all employment laws and support affirmative action/equal opportunity and diversity goals
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Help Desk Support Resume Examples & Samples
- Help Desk/Phone support
- Strong knowledge of server and network topology
- Server+ or something similar a nice to have
70
Help Desk Support, NC Resume Examples & Samples
- Utilize Remedy to properly document and respond to incidents, service requests, updates, patches, configuration changes and maintenance for a wide variety of equipment to include printers, workstations, laptops, servers and network equipment
- Identify and/or troubleshoot problems and interface with external service providers on a wide range of issues to include networks, Microsoft Exchange, Active Directory, DNS and DHCP
- Troubleshoot laptop, desktop, peripheral and server hardware problems and coordinate maintenance with vendors as required
- Create and manage Microsoft Active Directory objects to include computers, security groups, distribution groups, and users
- Configure and troubleshoot iOS and Android mobile devices
- Monitor, troubleshoot and repair basic network problems to include the management of internal office cabling
- Test locally approved hardware for compatibility and usability with customer gold images and other baselines
- Support information assurance (IA) staff in creating and maintaining certification and accreditation (C&A) packages
- Install, repair and configure computer equipment and peripherals
- Maintain and update disaster recovery procedures
- Assist in performing configuration and security compliance scans to include remediation of findings
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Help Desk Support Resume Examples & Samples
- Answer Service Desk Phones / Chat / Email
- Create and route tickets
- Tier 1 Customer Support and Troubleshooting
- Successful candidates must possess excellent customer care skills including telephone, verbal and written skills
- Beneficial skills include experience with public sector customer care and Cisco Unified Contact Center IPT system
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Help Desk Support Technician Resume Examples & Samples
- Must have telephone help desk experience in a call center environment
- Knowledge and troubleshooting experience in Microsoft Office 2007/2010/2013/365 (ie Word, Excel, PowerPoint, Access)
- Knowledge and troubleshooting experience in Microsoft Outlook 2007/2010/2013
- Knowledge and troubleshooting experience in Windows XP, 7, 8.1 Operating Systems
- Knowledge of Citrix and VPN
- Knowledge of Active Directory and user account changes a plus
- Knowledge of mobile devices (ie Apple, Android, Windows phones and tablets)
- Ticketing system experience is a very strong plus
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Help Desk Support Resume Examples & Samples
- Support customers via phone and remotely to assist with service call tracking and dispatch
- Assist billing team with meter reading retrieval from customer where data collection agent cannot be connected
- Log and monitor service calls through our ARC developed web based application
- Place service calls with service vendors for MPS placed equipment
- Keep customers informed of progress and status of calls
- Assist customers with media and supply orders placing orders through our online supply portal as needed
- Good communication skills required
- Answer inbound phone calls from 800 number and direct to the correct department or assist with opening service or supply calls
- Must work well individually and also in a team environment
- Knowledge of large and small format devices preferred
- Must be able to multitask while maintain quality and control
- 1+ year in a copier/printer support role preferred or equivalent experience in customer support role
- Familiar with computers and web browsers
- Great phone etiquette
- Reliable transportation
- 1+ years in a customer service support role with heavy phone support a must with the ability to interact with web based applications through a browser. Help desk or service call workflow would also be preferred. The considered candidate must have excellent customer service and phone skills
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Help Desk Support Resume Examples & Samples
- 2 years + technical support experience or certifications
- Basic networking support experience or training
- Previous experience using and supporting Win XP & Win 7
- Must be able to work weekends/evenings on a regular basis
- Some travel to local stores may be required from time to time for training
- Previous experience in a technical help desk environment
- Previous experience troubleshooting wireless components
- Prior experience supporting a retail environment
- Familiarity with ITIL framework best practices
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Help Desk Support Technician Resume Examples & Samples
- Provide quality first level support to users via telephone and email with limited direction
- Escalate issues to senior staff and/or other departments as appropriate
- Communicate issues effectively to team as well as other groups
- Document issues according to established processes
- Follow defined departmental policies, processes and procedures
- Meet predetermined schedules and mandated deadlines
- Ability to manage multiple and, sometimes, competing priorities with some guidance
- Create, track and manage service requests for new hires, client moves and terminations
- Process requests for hardware and software
- 3 to 5 years experience serving on a telephone response Help Desk/Service Desk
- Knowledge of Ticket Management Systems (e.g., ServiceNow)
- 3+ years experience with PC hardware/software desktop support
- A Bachelor's degree from an accredited institution or an equivalent combination of education, including certifications and experience. Degree or certifications should be in Computer Science, Information Systems or a related area
- Must have legal right to work in the U.S
- Windows 7, 8, 8.1
- Microsoft Office 2010, 2013 (Outlook, Word, Excel, PowerPoint)
- RSA Administration
- Mobile Devices (Blackberry, iPhone, Android)
- Virtual Private Networks (VPN)
- Active Directory & Exchange Account Creation and Maintenance
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IT Help Desk Support Engineer Resume Examples & Samples
- Telephone support and/or shift hours mandatory
- Provide timely and professional technical support for all IT incidents received by phone or through the web self-service tool
- Respond to all escalations on a timely manner in line with the Incident Handling Policy
- Provide updates to the customers per the Incident Handling guidelines. Updates include managing updates notifications, Email and Telephone communication
- Diagnose incidents utilizing administration tools or remote control utilities to troubleshoot PC, operating system or system incidents
- Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner
- Perform technical escalations in line with Incident Handling policy
- Ensure incidents are routed to the proper next level/organization as part of the incident management process
- Liaise with other relevant departments e.g. Office IT, Infrastructure, Security, Data Center, etc. to ensure all incidents are managed properly
- Maintain a good degree of technical knowledge of all Orange Business Services IT services and applications
- Maintain a thorough understanding of the tools, systems, and processes required to provide quality customer support
- To resolve by himself/herself most of the incidents relevant to the scope of expertise
- Undertake any other reasonable task as assigned
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Robotics Process Automation Help Desk Support Resume Examples & Samples
- Receive training on robotic process automation and service desk support tools
- Record/troubleshoot/diagnose incoming tickets using the support portal and tools
- Analyze and resolve, or determine routing of the ticket, based on the defined process, recording each step along the way into the support desk system
- Coordinating with vendors, clients and team members based on ticket routing/escalation
- Obtain and record all pre-requisite information for the ticket before reaching out to any team members, and update the ticket information as the ticket advances to resolution
- Participate in engagement hand off when clients are eligible to receive support, and maintain the database for easily identifying resources assigned to a client
- Attend incoming support calls and create tickets timely, accurately and completely
- Update ticket statuses and comments after each interaction precisely
- Escalate to management at appropriate times
- Manage the knowledge base with latest updates on product releases, organize and maintain articles and FAQ’s
- Analyze tickets periodically to determine relevant FAQ material and generate metrics
- Make recommendations to the management to constantly help improve processes
- Outreach to clients and team members with best practices and other informational updates
- 2+ years’ experience of working on a help/service desk
- Excellent interpersonal communications skills
- Excellent customer service, written and verbal communication is a must
- Experience using cloud based ticketing portals
- Excellent troubleshooting skills applying logic
- Taking ownership of tickets and driving to quick and effective resolutions
- Articulate, speaks and writes English well
- Self-starter, accustomed to working in a busy and dynamic environment
- Knows how to prioritize requests effectively and efficiently and work with a sense of urgency as determined by the client or management
- Able to work with various systems, platforms, operating systems, languages, tools and technologies
- Projects professionalism, enthusiasm, and a “can do” attitude
- Works well with others in a team atmosphere
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Help Desk Support Resume Examples & Samples
- Knowledge of and skill in supporting: Microsoft Products (Internet Explorer, Outlook, Word, Excel, etc)
- Knowledge of and skill in supporting: printers, monitors, keyboards and other computer devices
- Knowledge of office equipment such as: phone system, voice mail, personal computer, calculator, facsimile, and copy machine
- Ability to pay close attention to detail and coordinate various activities simultaneously (multitasking)
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Help Desk Support, Analyst Resume Examples & Samples
- Requires individual to exhibit outstanding and uncompromised customer service at all times
- Serve in a leadership role by assisting other associates with incidents and providing updates to the team on impacting issues
- Ensure that all incidents created/updated/followed up by the team are properly created, escalated, and updated according to defined processes
- Serve as a service desk Subject Matter Expert (SME) resource
- Assist management with staffing, scheduling, and new hire training
- Maintain an expert capability level within ticketing and alerting systems
- Troubleshoot issues by consistently using defined troubleshooting questions and methods
- Multi-task between multiple critical or high severity issues
- Initiate event bridges that result from an outage or critical event. Must be able to correctly determine the impact and urgency of issues and respond appropriately, according to pre-defined process
- ITILv3 Foundation certified
- Associates Degree in a related technical discipline, or the equivalent combination of education, technical training, or work experience
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Lead Ci-aco Help Desk Support Coordinator Resume Examples & Samples
- Performs SF training in-services with newly hired MPV CI/ACO Help Desk Support Coordinators in the use of the SF Application
- Performs SF training in-services with newly hired MPV CI/ACO Help Desk Support Coordinators in provisioning end users in Access Dignity Health (ADH) and in the Athena Health Population Health web based application
- Perform SF training and in-services with newly hired Clinical Integration Network (CIN) staff in use of the SF application and the continuous training of existing network staff as needed
- Coordinates/distributes CI/ACO Help Desk Service Requests to MPV CI/ACO Help Desk Support Coordinator team members
- Assists Credentialing/CI-ACO Help Desk Manager in the development of written policies and procedures for CI/ACO help desk functionality and reporting
- Active participant in weekly/monthly conference calls and web ex meetings with the various CI/ACO networks, Dignity Health SF and IT Staff in relation to upcoming CI projects and/or improvement in SF functionality
- Acts as the primary contact for CI/ACO Network staff, MPV and Dignity Health corporate staff, physicians and their medical office staff accessing data from SalesForce.com, CI/ACO Provider websites and the Dashboard reporting tool
- Completes, troubleshoots and resolves CI/ACO Help Desk Service Requests in support of CI/ACO Networks, Dignity Health initiatives and the Salesforce application and/or forward to appropriate CI Network Staff, Dignity Health staff for resolution
- As directed by Credentialing/CI-ACO Help Desk Manager, CI/ACO Network Program staff, Dignity Health SF or Dignity Health IT, directs the CI/ACO Help Desk Support Coordinators to open support tickets with Population Health Management (PHM), for break/fix items related to the Dashboard reporting tool, CI/ACO Websites, Care management and referral solutions and other Dignity Health enterprise CI/ACO applications submitted by end-users
- Communicates with or directs CI/ACO Help Desk Support Coordinators to communicate with end-users regarding status/disposition of all support requests
- Perform Quality Check on all proposed candidates for participation and active participating providers as directed by CI/ACO Network
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Help Desk Support Resume Examples & Samples
- Provide first line response for users requiring assistance with basic technical issues and problems pertaining to district office applications
- Provide first line response for agents requiring assistance with basic questions and issues pertaining to handheld computer
- Provide first line response for users requiring assistance with basic questions and issues pertaining to agent web portal
- Diagnose and resolve basic technical hardware and software issues on the platforms for which the helpdesk bear responsibility
- Track issues to resolution, updating the internal knowledgebase and/or communicating information to relevant business units
- Assist in developing ideas and procedures for improving field-based applications and reducing support calls and issues
- Assist in the coordination and control of equipment provided to the district offices and agents
- Quality assurance testing of hardware and software prior to roll out to user base
- High school diploma required. College degree or equivalent IT experience with technical support issues preferred
- 1-3 years experience and one year help desk experience preferred
- Above average verbal communication, documentation, and problem resolution skills
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It-help Desk Support Level Resume Examples & Samples
- Functions as the first line of support for the end user
- Assists with problem triage, resolution and/or escalation
- Provides low level monitoring of the system monitoring tools, helping to circumvent a problem from developing
- Takes the lead in personnel and equipment moves/adds/changes and replacement
- Responds to and diagnoses problems through discussions with users; Includes problem recognition, research, isolation, and resolution steps
- Records the action(s) taken and follow up on deferred actions
- Reallocate problem calls to an alternative relevant support group
- Resolves less complicated problems immediately
- Is aware of and adheres to escalation procedures
- Works with and uses a trouble ticket help desk system
- Has intermediate knowledge of back office applications
- Helps maintain a help desk user self help/self diagnosis and solution system
- Associates degree in computer science/engineering or equivalent
- 1 year of experience in an information technology field, with at least 6 months in a customer facing role
- A valid TN Driver's License is required
- Oral and written communication, interpersonal, and analytical skills
- Basic knowledge of computer hardware, operating systems and network related technologies
- Use of MS Office Suite of software products (Outlook, Word, PowerPoint, Excel) and experience with MS Exchange and Active Directory
- English language skills required
- Flexible hours
- Less than 10% travel is required
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Help Desk Support Technician Resume Examples & Samples
- Associates Degree in a relevant field and at least two years of related experience. (HS Diploma - GED / 5 years Associates / 2 years)
- Use of collaboration tools (chat, instant meetings, SMS Remote Desktop, Virtual and Computer-Based Training)
- Candidate MUST have an active Security+ (CE) certification. Security+ (CE) certification expiration date must be provided for all candidates
84
Help Desk Support Resume Examples & Samples
- Answers, evaluates and prioritizes incoming calls, voicemail, e-mail and in-person requests for IT service in a professional courteous manner
- Follows standard help desk operating procedures to accurately log all requests using establishing request tracking software
- Builds rapport and elicits problem details from help desk customers
- Prioritizes problem requests and escalates when required to the appropriately experienced technician
- Notifies IT management of all critical requests and issues
- Learns fundamental operations of commonly used software, hardware, and other equipment
- Provides solutions, advice and/or recommendations in a quick and timely manner
- Provides knowledge transfer of important events during shift change to next Help Desk Support personnel
- Provides continuous monitoring of the Network Operation Center system monitoring screens and react to service degradation indicators
- Provides periodic on-call support as the business requires
- Excellent knowledge of common operating systems and software applications
- Excellent Knowledge of basic computer hardware and end-user desktop environments
- 2-4 years customer service experience preferred
- Experience working in a fast-paced high demand environment
- System implementation experience is preferred
- Strong oral communication skills
- Ability to provide technical support over the phone, maintaining a professional demeanor
- Ability to effectively prioritize and multitask effectively in a high pressure environment
- Ability to provide the coaching and guidance required for junior technicians of the team
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Help Desk Support Representative Resume Examples & Samples
- Provide timely, independent production support for PTD's products
- Log new client issues reported via email and phone within Lotus Notes and ServiceNow ticketing systems
- Answer incoming phone calls and escalate to proper teams
- Responsible for daily client communication, service request management and assignment of production issues to corresponding Level 2 support teams
- Ensure that the client is educated on relevant FIS products
- Work within predetermined issue response time frames where applicable
- Work with management to achieve system and corporate goals
- Quick learner and self-motivator
- Strong written and verbal communication
- Able to work independently and within a team
- Strong analytics and problem solving abilities
- Highly organized with the ability to manage a heavy workload in a dynamic environment
- Basic understanding of the exchange traded derivatives and securities industry is helpful, but not required
- Demonstrate a willingness to aggressively pursue industry knowledge
- Fluency in Spanish and/or French is highly desired
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Manager, Help Desk Support Resume Examples & Samples
- Manage multiple medium-sized Support Teams working as per ITIL framework i.e. Incident Management, Request Fulfilment, Access Management, Change Management, Problem Management
- Interact with Business Partners/Clients
- Be accountable and responsible for GS team’s deliverables
- Project risk management - identifying, reporting and tracking towards closure
- To take care of all required operational / logistics things on GS and projects side e.g. Internal resource management, VISA processes, Travel arrangements
- Time tracking
- Liaise with other teams and all stakeholders
- To work directly with clients to deliver on business and organizational goals; communicating with broad range of BUs / client stakeholders, both technical and non-technical
- Facilitate kick-offs, strategic planning sessions with BUs, clients and management to determine the scope and objectives
- To prepare and present senior management review presentations
- Publish weekly/monthly dashboards
- Conduct weekly meetings with BU, Clients and Team
- Prepare and maintain project management document from GS process point of view
- Knowledge of CMMI and other quality processes
- Should understand dashboard and metrics (Financial, Capacity, Utilization, Quality)
- Proficiency in MS office tools (Power Point, word and excel etc.)
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Help Desk Support Asociate Resume Examples & Samples
- 3+ years of relevant experience in a technical support/help desk environment. Preferably supporting global clients with excellent communication skills
- Strong understanding of OS, Office suite, Outlook, VPN, Wireless, Mobility, Desktop and laptop issues
- Perform Real-Time Monitoring, Investigation, Correlation, Analysis, Reporting and Escalations of Security incidents from multiple log sources - Firewalls, Web servers, IDS, IPS, McAfee ePO & Symantec Web Gateway (SWG)
- Perform imminent malware (Angler EK, Qakbot) attack analysis through IPS, SWG logs and Wireshark tool & take appropriate steps
- Configure policies, rules and also blocking suspected IPs in IDS, IPS and SWG
- Do patch rating for servers/workstations as per Microsoft Security Bulletin released on every Patch Tuesday. And also execute post patch activity for our security/DMZ servers
- Prepare client Daily/Weekly/Monthly/Quarterly incidents status reports and share with higher management. Created documents for technical/operational references also
- Sharing security advisories on various threats (DDoS, Trojans, ransomwares) to the management regularly
- Conducting bi-weekly review calls with higher management to discuss about emerging cyber threats and also to track SLA
- Co-ordinated with other security towers and onshore teams for day to day operations
- Trained beginners on processes & best practices for uniform organization throughput
- Strong in technical and analytical skills
- Solid experience in problem analysis and resolution of common software problems
- Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success. Should be positive, proactive, and readily embraces change
- Ability to handle clients professionally during all interfaces
- Should be capable of working in a 7*24 support environment
- Provide troubleshooting and technical support via phone, web based tools internal supported applications
- Advise customers regarding the product's proper use and address specific user issues and requests
- During problem escalations, act as a liaison between customers and Tier 2 supports. Candidate will assist the customer base during various installation processes
- Adequate knowledge of products, system utilities, and operating systems to investigate system issues and provide accurate solutions to them
- Represent CompuCom in a professional manner and communicate effectively to stakeholders
- Maintain the highest level of customer satisfaction by resolving all technical and non-technical issues and concerns
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Help Desk Support Resume Examples & Samples
- Provide deskside technical support as well as telephone based support with and without remote-control tools
- Troubleshooting of IT related problems from software to hardware, such Laptops, PCs, and Printers
- Thorough troubleshooting and information gathering prior to escalating issues
- Creating/maintaining user accounts, resetting passwords, creating groups etc
- Arrange for external technical support where problems cannot be resolved in-house
- Other duties as assigned by Technology Service department leadership
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Help Desk Support Resume Examples & Samples
- Microsoft Remote Desktop Services
- Sonicwall Firewalls
- HP iLO and System Insight Manager
- HP ProCurve switches
- Microsoft SQL Server 2005/2008/2008R2
- Microsoft, VMware, Citrix and Sonicwall certifications would be considered a strong asset
90
Help Desk Support Technician Resume Examples & Samples
- Provide Level I Help Desk support and resolve problems to the end user's satisfaction
- Monitor Service Desk for tickets assigned to the queue and process first-in, first-out based on priority, as well as priority level set on the ticket itself
- Assist field sales with mobile devices, both hardware and software
- Walk staff through problem-solving process
- Report unresolved issues to the Service Desk escalation
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Help Desk Support Manager Resume Examples & Samples
- Experience processing and managing high volume Tier 1 and 2 helpdesks (at least 40,000 tickets annually) related to computer problems, domain account/access, password resets, CAC pin resets, and mapping to shared drives/printers/peripherals
- ITIL Foundational Certification required (must provide certification)
- Security + CE Certification required (must provide certification)
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Help Desk Support Technician Resume Examples & Samples
- Assist with IT administrative duties; signing checkout sheet, obtaining paperwork for, setting up, and troubleshooting for network and email accounts
- Level 1 troubleshooting and resolution including, but not limited to, Active Directory, Zero Client (CDP), CHCS, AHLTA, Essentris, and other supported systems
- Coordinates with end-user regarding installation or upgrades for legacy software
- Researches future equipment needs and keeps abreast of any changes in equipment and features provided by those assets
- Produces and updates Standard Operating Procedures (SOPs) for Blackberry, Android and Apple users
- Establish an automated notification for IDS, Firewall alerts, and other system failures to allow monitoring by contractor for after hour services
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Help Desk Support Resume Examples & Samples
- Support of client operating systems and devices
- Support conference room technologies (audio visual, communications and collaboration systems)
- Provide training and support for the technologies used across campus to enhance collaboration and communication within Fluke and Fortive
- Five+ years of experience working in a IT support environment
- Conference room technology (Audio Visual, Communication and Collaboration) system support experience
- Experience supporting Windows 10 and Microsoft Office tools
- Associate degree in IT or related field
- Excellent interpersonal, verbal and written skills
- The ability to communicate and deliver training and support instructions on technical system
- Light to medium lifting/moving equipment
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Tier One Help Desk Support Analyst Resume Examples & Samples
- Excellent Customer Service skills: candidates must be able to empathize with end users to provide exceptional customer service skills
- Remote VPN and User Account: ideal candidates will have a working knowledge of VPN remote access and user account troubleshooting in Active Directory
- Provide exceptional customer service while empathizing and relating to end users technical needs
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POS Help Desk Support Resume Examples & Samples
- Will be Monitoring and triaging issues from inbound/outbound calls with field technician, network operations and vendors. Primary duties will be to support Hand Held Point of sale units and monitor POS systems and respond to escalations as required
- Really focused on strong customer service skills, outgoing, and clear and concise communicator and aptitude to solve problems
- Documents and reviews user problems using tracking software
- Ensures that second through fourth level technical problems are identified, tracked, resolved, and referred to the correct support groups as needed
96
Help Desk Support Associate Resume Examples & Samples
- Knowledge of help desk support
- Demonstrated ability to take independent initiative
- Solid analytical and multi-tasking skills that result in solid decision-making skills and time management
- Enjoys speaking on the phone
- Ability to manager high volume with high accuracy
- Independently take the initiative to drive change in the organization through influence and leadership
- Associates degree in a business related field
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Help Desk Support Resume Examples & Samples
- 3-5 years of IT customer service experience
- Worked within a Windows 7
- Supported mobile devices( iPhone/Android)
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Help Desk Support Resume Examples & Samples
- Performing user account creation and modification in Active Directory
- Knowledge of enterprise desktop and user administrative tools including Apple/Mac, Active Directory, SCCM 2012, and McAfee EPO
- Intermediate hardware and software troubleshooting skills in a fast paced environment required
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Help Desk Support Resume Examples & Samples
- Qualified candidates must have five years general IT experience. Three years prior specific experience in customer support
- Ability to work on various assignments simultaneously
- Communicate tactfully, verbally and in writing with department heads, managers, co-workers and vendors to resolve problems and negotiate resolutions
- Working knowledge of computers, internet access, and the ability to navigate within an automated system as well as a variety of software packages such as Outlook, Excel and Word
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Help Desk Support Associate Resume Examples & Samples
- Provide technical support to the user community in solving day-to-day issues and completing support tasks (call logging, troubleshooting / diagnosis, and resolution or escalation for desktop/laptop PCs, Apple computers and devices, phones, mobile devices, AV equipment, conference rooms, wired and wireless networks.)
- Provide End User training on tools and applications pertinent to the studio
- Configure, administer, and troubleshoot multiple systems to include Windows, Macs, Android, iOS
- Build, Image and Deploy Mac systems and Windows systems from scratch
- Assist in on-boarding / departure process of employees. Setup computers, monitors, printers
- Well-versed and comfortable troubleshooting Apple Mac computers and associated peripherals
- Well-versed and comfortable troubleshooting Windows 7 and Windows 10
- Performs basic administration tasks such as user account provisioning/deprovisioning, setup and decommissioning of telephones, printers, peripherals, hardware recovery and recycling
- Identify and troubleshoot basic network problems including switches, routers, Wireless, and Bluetooth
- Assists with Data Recovery, Data Integrity, and Data Backups
101
Help Desk Support Tech Resume Examples & Samples
- Handle calls and tickets in Remedy to troubleshoot MS Office, Office 365 and network connectivity issues
- Will be responsible for troubleshooting Hardware as well as software issues
- This team will become the experts for office 365 so these two consultants will have the opportunity to train on the products
102
Help Desk Support Analyst Resume Examples & Samples
- Provides Help Desk support that includes: initial problem determination, clear and concise documentation, diagnostics and information capture, resolution (when possible), customer status updates, transfer of service requests to appropriate IT or other workgroups
- Assists the Help Desk Manager with reporting, analysis, or training and testing tasks
- Contributes current technical information and best practices to the knowledge base
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Help Desk Support Resume Examples & Samples
- Experience with a Service Management tool, such as Service Center or Service Now
- Experience troubleshooting network connectivity, including LAN, broadband and VPN, 802.11 wireless and cellular-based internet services
- Experience using and troubleshooting email applications, such as Outlook or Lotus NotesSearch Jobs US
104
Help Desk Support Engineer Resume Examples & Samples
- Dealing with support calls from customers
- Managing incident tickets
- Managing the escalation of incident tickets
- Remote troubleshooting of Omnicell equipment, Windows and Windows Server
- Supporting our field-based Technical Service Engineers
- Scheduling maintenance of systems
- Analysis of department performance
- Testing and repairing faulty equipment returned to base
- Performing quality and safety checks
- Dispatching parts to engineers, and other duties related to supporting our installation teams and customers
- Participation in an on call rota, comprising of out of hours’ telephone triage and out of hours’ field based customer response
- Experience of working in a customer support / helpdesk role
- ITIL Awareness
- Must have 1st and 2nd Line Helpdesk Support Experience
- Excellent organizational skills which would lend themselves to scheduling other staff
- Good general computer skills, particularly in Excel, Windows and Windows Server. Working knowledge of computer hardware and networks is required
- Experience of working in or for NHS or Private Hospitals would be beneficial but not essential
- Educated to a good standard, including Maths and English. Any fundamental IT, Electrical or Engineering qualifications (either academic or professional) would be advantageous. Willingness to learn is essential
105
Help Desk Support Technician Resume Examples & Samples
- Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Box, Outlook) and Experience with Skype/Lync
- Experience working with Windows Operating Systems and basic Network, Wifi Connectivity Issues and Cell Phone and Tablet Support
- Experience providing exceptional customer support to end users over the phone
106
Help Desk Support Rep Resume Examples & Samples
- Seeking IT professional with an eager, positive attitude and ability to work as a team player
- A 4-year degree in Computer Science, Engineering, or related discipline is required
- Knowledge of commonly used concepts, practices, and procedures in the IT field
- Knowledge of computer hardware & software including the clients standard desktop & server operating systems, tools& utilities
- Successful completion of the IT Entry Logic and Problem Solving Test
- Passage of HAIR drug screening test is required
- Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions
- Availability to work rotating shifts and holidays and be on-call
- Strong analytical, communication, problem solving, and organizational skills
- Ability to work without close supervision while ensuring that tasks are done effectively and consistently
- Strong verbal communication skills, including the ability to document operations procedures
- Ability to effectively interact with a diverse user base
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Help Desk Support Engineer Resume Examples & Samples
- Troubleshooting and resolving single customer issues with Windows, Mac, and Linux, Microsoft Office, Exchange, VPN, SharePoint, Mobile devices, permissions and ownership of a wide variety of account administration tasks
- Have experience supporting Account lockouts, VPN and networking, dispatching support, Outlook email and calendaring, Windows, laptop/desktop patch update, Linux basic command line use and Mac
- Provide examples of process improvement or waste elimination
- Leadership Principles in their work history and actions
- Strong Customer and communication skills
- Fluent verbal and written communication in English. This includes the ability to explain technical terminology to non-technical end users
- Well-developed troubleshooting skills
- Advanced Linux and/or Mac experience
- Ideally you are educated in Information Technology or related field and hold professional qualifications relating to Microsoft, Linux, and/or Cisco
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Help Desk Support Representative Resume Examples & Samples
- Ensure on meeting daily Key Performance Indicators
- Receiving end user calls
- Provide excellent verbal and written customer service for commission based agents being mindful of the financial services producer environment
- Incident resolution and recovery
- Ticket Closure
- Excellent troubleshooting skills, search skills, ability to approach problems logically
- Technology support and/or programming experience highly preferred
- Basic understanding of financial services sales and agent/callers’ perspective as they working in an commission based producer environment
- Customer service aptitude
- Customer service orientation and ability to work in a team
- Exceptional interpersonal and communication skills and ability to build rapport
- Strong keyboard and typing skills
- Salesforce Knowledge/Certification preferred
- Bachelors or Associates Degree
- SFDC Certifications
- Bilingual Requirements: Spanish and/or Portuguese
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EMS Help Desk Support Resume Examples & Samples
- Receive incoming calls to EDI department providing accurate and timely support and problem resolution for electronic data interchange (EDI) questions from external and internal customers
- Responsible for providing support to external Trading Partners regarding submission and receipt of electronic batch transactions. Responsible for coordinating all activities involving the electronic testing process within established guidelines, answer questions regarding formats for all supported file specifications and answer questions regarding edits received on electronic response reports
- Responsible for providing technical support of billing software
- Responsible for provider client software support of billing
- Work directly with approximately 400 software vendors and clearinghouses regarding explanation of record specifications, implementation guides and telecommunication issues
- Instruct Trading Partners on new and current EDI telecommunication requirements. Must maintain a working knowledge of all EDI connectivity requirements including Internet file transfer, secure file transfer protocol (SFTP) and real time connectivity protocols. Must display the ability to learn about new connectivity methods and communicate concisely and accurately to Trading Partners
- Identify and investigate potential EDI connectivity problems
- Because of the financial impact to a Trading Partner’s business, periodic conditions arise which require tact and judgement based upon the knowledge of health care transactions and our EDI System. EDI Helpdesk Support Staff must be able to explain realistic problem resolutions to unhappy customers
- Must be capable of spending 85% of the workday on the phone and 75% of the workday on a PC entering data
- High school education or equivalency is required
- Minimum of two years experience in claims processing, membership, customer service or working in a hospital or physicians office is required
- Knowledge of PC hardware and software required (Windows and Microsoft Office applications)
- Knowledge of one of the following is required: health plan claim system, health plan membership system, provider billing system or provider Electronic health record (EHR)
- Knowledge of BluePrints (FootPrints) or other service desk or customer management systems is preferred
- Must be able to learn and use time sheet system and OnDemand
- Knowledge of American National Standard Institute (ANSI) X12 formats and implementation guides or clinical data standards is preferred
- Excellent communication skills are required to interview Trading Partner’s (including all levels of Medical Office personnel, outside software vendors, Clearinghouses, employer groups and internal and external programming staff) in EDI problem determination of software (BCBSKS/ASK free billing software, practice management system software interface or communication software) and network connectivity problems and issues support
- Must be professional and work well with all customers, both internal and external in explaining problem resolution
- Must have the ability to learn and understand complex record layouts and implementation guides specifications including both the business and technical rules
- Must be able to instruct all Trading Partners as to the use of the record layouts and implementation guides. This includes both the business and technical uses
110
Help Desk Support Engineer Resume Examples & Samples
- A minimum of 5 years of technical support experience is required
- Systems Administration background preferred
- Strong knowledge of Office applications, Exchange email, Blackberry, VPN, SharePoint, Active Directory, LDAP, printing and Client operating systems including Windows 7 and 10, Macintosh OS 10.x, Ubuntu and Red Hat Linux
- Validated ability to troubleshoot and identify the root cause of issues
- A history of dealing well with ambiguity, prioritizing needs, and delivering measurable results in a dynamic environment
- Ability to program to solve problems and automate repetitive tasks in a common scripting or programming language such as Perl, PowerShell, and/or VBScript
- Experience packaging software with SMS or SCCM
- Flexibility, thinking on your feet, and strong analytical skills
- Demonstrated skill and real passion for operational excellence
- Experience in a Systems Administration or Engineering role
- Bachelor degree in Information Technology or related field
111
Help Desk Support Resume Examples & Samples
- Must have the ability to abide by all of Carters policies and procedures; specifically the attendance policy
- Must know, understand and follow all Standard Operating Procedures
- Retail Experience and or IT experience is a plus
- Working knowledge of Windows XP or WEPOS
- Experience with Epicor Retail Suite is a plus
- Proficient Typing Skills
- Microsoft Windows, A+ or Cisco Certifications are a plus
- Must have a sense of urgency
- High school diploma or a GED required
- Minimum 6 months of customer service experienceAbility to work in a highly structured environment
- Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer
112
Help Desk Support, Temporary Resume Examples & Samples
- Provide primary end-user support by responding to and addressing all Helpdesk support calls
- Resolve hardware and software problems of end-users from moderate to difficult scope and coordinate the resolutions of complex issues
- Create and configure new user accounts and configure and deploy computer hardware to end users in the CEBs
- Install and/or upgrade corporate software on company computers
- Maintain the operation of the existing Citrix equipment used to support remote sales personnel
- Perform other duties as may be assigned by IT management
- Assist in the management and use of the Video Conferencing systems and Web based collaborating systems such as Webex and Go-to-Meeting
- 1 to 3 years of experience
- Strong knowledge of PC based systems (Desktops and Laptops), mobile devices (Android, Apple) and associated wireless, printer and other PC connected technologies
- Strong working knowledge of Windows 7/8, Microsoft Office 2007/2010 and Microsoft Exchange
- Strong understanding of IT Infrastructure including networking and file sharing
- Strong customer service skills, responsiveness and the strong desire to learn
- Good communication skills required for customer interaction, problem description and problem solving
- Strong work ethic and professional attitude
- Ability to work in a break-fix environment and be able to prioritize and juggle multiple demands and deadlines
113
IT / Help Desk Support Intern Resume Examples & Samples
- Collect, document and manage help desk tickets
- Assist with deployment and management of endpoint software
- Contribute to troubleshooting efforts for computer hardware and software support incidents
- Set up and configure equipment for new hires
- Help to fulfill service requests ranging from staff moves to software installation
- Assist with asset management and inventory
- Office applications
- Data collection and analytical acumen
- Effective organizational, time management and multi-tasking skills
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Help Desk Support Analyst Resume Examples & Samples
- Typically requires high school diploma or equivalent, and six months of related experience
- 1+ years of experience triaging calls, researching moderately complex problems and questions, responding with answers and interventions, providing on site assistance, tracking calls
- 1+ years of experience serving in help desk capacity providing phone and in-person support to users in the areas of software, peripherals, etc., problems; and serves as the initial point of contact for troubleshooting and resolving these problems
- 1+ years of experience interacting with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
- Software knowledge/experience with Active Directory, remote desktop, VPN, SecurID, Internet Explorer, Adobe
- Desired knowledge in Citrix, Skype for business, Smart Card/CAT card support
115
Help Desk Support Coordinator Resume Examples & Samples
- Monitors help desk calls and responds appropriately to user requests and problems identified through review. Assists in coordinating the schedules of help desk personnel to ensure proper coverage. Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
- Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems
- Must be US Citizen
116
Help Desk Support Analyst Resume Examples & Samples
- Ability to provide creative solutions to customers to address feature gaps, to display original thinking, and to develop innovative approaches and ideas
- Ability to express technical problems and solutions that the average end user can understand
- Ability to maintain a positive attitude in general and evoking an attitude of service toward the customer
- Strong verbal, written and effective communication skills
- Strong background in SaaS deployment and support required
- Background in Healthcare IT processes preferred
117
Help Desk Support Representative Resume Examples & Samples
- Knowledgeable in phone, email or chat support
- Monitor service even through completion
- Experience in phone based remote role
- Familiar with computer technology
- Time management skills
- Knowledgeable in call routing and case management processes as well as case logging systems
- Minimum 6 months to 1 year supporting customers in a moderately complex helpdesk environment
118
Help Desk Support Analyst Resume Examples & Samples
- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
- Follow standard processes and procedures
- Identify and escalate priority issues per Client specifications
- Accurately process and record call transactions using a computer and designated tracking software
- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
- Organize ideas and communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers where necessary
- This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary
119
Help Desk Support Technician Resume Examples & Samples
- Answer incoming calls from technicians
- Resolve issues following customer provided procedures
- Document issue resolution in customer provided ticketing system
- Expedite issues unable to be fixed at help desk
- Serve as backup to Depot services
- Test and configure equipment to be deployed to end users
- If interested, please send resumes to bvanskiver@apexsystemsinc.com**EEO Employer
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Help Desk Support Resume Examples & Samples
- DoD 8570.1 Compliance and Security+ Certification
- Require a High School diploma with 6 to 8 years of Help Desk Support experience, with a technical associate degree + 2 years of Help Desk Support experience
- Working knowledge of Microsoft Office 2013, Win 8 -10 OS
- Exchange, VPN, Webex, Symantec Antivirus, Active Directory
- Working knowledge of iPhones and iPads
- Working knowledge of networked and stand-along printers
- Working knowledge of video teleconferencing
- Experience installing, troubleshooting, and repairing PC hardware and software
- A good working knowledge of PC hardware, software, mobile computing devices, peripheral equipment, and networking principles and functions
- Solid technical troubleshooting skills and a working knowledge of current technologies
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Help Desk Support Technician Resume Examples & Samples
- A+ certification is required
- Desk side experience
- Desktop experience with both hardware and software
- Mobile device experience
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Help Desk Support Technician Resume Examples & Samples
- Provide remote support and resolve issues for users whom may be at remote offices or home office users
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Identify areas deserving attention in the technical support environment, and consult with management
- Associate's Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
- At least two (2) years of relevant Help Desk experience required
- Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
- IT Help Desk support experience preferred
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
- Government experience preferred
- Highly detail-oriented, organized, timely, and customer service-oriented
- Excellent attention to detail and good analytical skills
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Help Desk Support Resume Examples & Samples
- Responsible for providing first level support for all end-users
- Troubleshoot and resolve hardware, software and voice/data communication systems issues
- Escalate calls when appropriate. Write concise, informative tickets
- Follow up on all tickets in a timely manner and follow through to resolution
- Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies are required
- The ability to multi-task, prioritize and work under pressure are required. Be willing to work flexible hours when appropriate
- Excellent customer service, verbal and written communication skills are a must. 3-5 years prior customer service, call center or help desk experience is required
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Help Desk Support Technician Resume Examples & Samples
- Support from 8:00am ET to 5:00pm ET weekdays
- Incident support of customer designated standard and non-standard coreload software
- Configure and deploy desktops and laptops
- Service Request support for installs, moves, adds and changes (IMACs)
- Support of laptops, desktops, tablets, smartphones telephony devices, printers, conference room equipment, infrastructure computing, Cisco Telepresence
- Daily multifunction printer check and conference room checks
- Must have at least 3+ years of experience supporting PC hardware and software. Must have a strong working knowledge of Windows 7
- Must be able to work with minimal supervision
- Must have the drive to dig into issues and suggest resolutions for repeat issues for implementation
- Internet Explorer /Chrome/Firefox
- Printer support and maintenance
- Windows 7 Core Image support
- Documentation creation and updating
- Associate Training
- Escalation point for Help Desk
- Walkup support rotation
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Help Desk Support Resume Examples & Samples
- Escalate calls when appropriate
- Write concise, informative tickets
- The ability to multi-task, prioritize and work under pressure are required
- Be willing to work flexible hours when appropriate
126
Help Desk Support, Associate Resume Examples & Samples
- Provide technical support within Service Desk Team to internal users
- Support other cross functional Teams within IT when required
- Determines and resolves incidents and fulfil service requests, over the phone or remotely, related with our technology platform
- Support User Access Management (Active Directory, outlook, corporate applications)
- Troubleshoots and resolves PC hardware, software, terminal services, Windows operating system, Microsoft Office, VPN software, and printer equipment issues
- Uses ticket system tool to manage assigned Incidents and Service Requests, prioritize work effort, and track progress against deadlines/milestones/service levels
- Participates in the Team's 24x7 coverage model
- 1 year Knowledge installing, configuring, and supporting Windows operating system
- 1 year Knowledge building and configuring desktop and/or laptops in a Windows environment
- 1 year Knowledge of basic networking concepts. CCNA
- Basic administration knowledge of following technologies is a plus
- Excellent customer service orientation
- Good troubleshooting/problem solving skills
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Help Desk Support Spec Resume Examples & Samples
- Associate’s degree in IT or similar field and 2+ yrs of related experience managing/supervising IT support staff; Additional 2 yrs experience managing/supervising IT staff may be substituted for Associate’s
- Recent experience within last 12 months supervising employees in a phone support environment, familiar with service desk industry standards and SLA measurements
- ITIL Foundations certification or ability to obtain within 3 months of hire
- Strong people/leadership/coaching skills
- Experience with full employee life cycle
- Proven experience providing technical support in a corporate environment
- Familiarity with Government IT environment and administrative processes
- Technical certifications such as A+, N+, MCP, MCSE, CCNA
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Help Desk Support Technician Resume Examples & Samples
- Strong PC, application and network troubleshooting skills
- Proven verbal and written communications skills supporting end users in a call center environment and using remote support tools when required
- Top tier customer service skills and a commitment to the quality of the customer’s experience
- Hands on experience with Windows XP/W7, Active Directory and Microsoft Office
- Minimum 2 years prior Help Desk or Desktop support experience
- Experience with end user desktop support in a multi-building, corporate campus environment
- Posses a high level of independent judgment within established procedures
- Bachelor’s degree in CIS, MIS or a related field
- Windows 7 and Office 2007/10 experience
- Third party software familiarity, install and troubleshooting
- Strong knowledge of TCP/IP, DNS, DHCP and VLAN’s
- Familiarity with network cable and ability to make and crimp network cables
- Ability to use Fluke for network testing
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Level, Help Desk Support Associate Resume Examples & Samples
- Experience with Active Directory and O365
- 2-3 years' experience in hardware and software support wit hte ability to perform troubleshooting and root cause analysis
- Strong customer service skills and capable of providing phone and deskside Level 2 support
- Excellent communication and customer interaction skills
- Ability to multitask in a dynamic environment with changing priorities
- Team player who is willing to provide support to a variety of tasks and to support unplanned high priority customer activities
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Help Desk Support Resume Examples & Samples
- All candidates need to be able to work 1st/2nd/3rd shift hours and occasional weekends
- Need to be able to keep a log of all calls and be able to interpret instructions/scripts
- Need to be able to assess when something isn’t going the way it should, and have confidence to raise hand when help is needed
- Communication skills need to be *very strong* as well as written communication. No exceptions
- Must work well in fast paced, stressful environments
- All will work onsite at the client office in Bentonville, AR
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Help Desk Support Technician Resume Examples & Samples
- Experience with WAN/LAN connectivity, routers, firewalls, and security and
- Experience with remote management and monitoring /service desk support of end users
- The ideal candidate will have a minimum of three years of IT Support relating to technical issues involving Microsofts core business applications and operating systems
- May require an associate's degree in a related area and entry level to 3 years of experience in the field or in a related area
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Help Desk Support Analyst Resume Examples & Samples
- Associate’ degree and three years’ experience in a comparable position
- Or a relevant combination of education, training, and experience
- Knowledge of Windows operating systems and applications
- Working knowledge of concepts, practices, procedures, protocols and implementation of electronic mail, networking, and the Internet
- Experience providing technical assistance and support for incoming queries and issues including troubleshooting as well as determining appropriate technical solutions for users related to computer systems, software and hardware
- Knowledge of installing, modifying and repairing computer hardware and software
- Experience performing email administration – working with system administrators to resolve problems, resolve user requests for assistance, administer mailing lists and educate on email best practices
- Prepare training materials, provide live training and desk side assistance
- Participate in the selection, training and supervision for the Help Desk student staff to maintain a proficient computer consulting service for the students, faculty and staff
- Requires excellent written and verbal communication skills
- Requires a professional approach to providing high quality services
- Requires high degree of confidentiality
- Willingness to work flexible hours as needed
- Knowledge of Linux and MacOS operating system and applications
- Knowledge of hand-held devices (Android, IOS, W8) and interaction with traditional IT services
- Experience with Help Desk trouble ticket systems
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Help Desk Support Spec Resume Examples & Samples
- MS Office, Windows XP, and Windows 7
- Remote access support tools, anti-virus software
- ITIL concepts and best practices, COTS software support
- VPN, and Knowledgebase tools
- Previous experience in a call center environment and experience in desktop and networking support
- IT concepts, help desk software is preferred
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Level Help Desk Support Technician Resume Examples & Samples
- Excellent communication Skills both verbally and written
- Experience supporting eBiz and Marketing resources from a help desk
- AMCT Certification or similar preferred
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Level, Help Desk Support Technician Resume Examples & Samples
- Experienced with Microsoft Office support in a professional environment. (Office 2010/2013 experience required)
- Experienced with Windows 7/10 support in a professional environment
- MAC certified or several years of MAC experience
- Has a solid understanding of Network infrastructure
- Experience with ticket management, ticketing queue software
- Organized, very thorough, and methodical in their approach to problem resolution
- Tenacious and willing to contact anyone at any level for a resolution
- Preferably Casper certified
- A+ or HP Certifications a plus
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Help Desk Support Resume Examples & Samples
- Provide phone, email and in person support for 1000+ users in a multi-site environment
- Create, manage and modify systems for new hires and staff changes
- Knowledge of providing support to users within a Virtual Desktop Environment (VDI) on VMware
- Respond to calls/emails and independently identify and resolve problems
- Identify the nature of user problems, any loss of service, their impact to the user and the userÕs needs for a resolution
- Provide detailed technical support on a timely basis to non-technical users
- 2+ years of experience in a helpdesk environment with a ticketing system and SLA's in place
- MCSA is highly desired
- Demonstrate an understanding of VMware and virtualized environments
- Must have mortgage industry background
- Must have experience with Mortgage company applications such as Calyx Point and Delmar product suite
- Strong in Microsoft suite of product; Outlook, Word, Excel, PowerPoint etc
- Ability to work in a fast paced fluid environment
- High level of integrity and confidentiality required
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Help Desk Support, NC Resume Examples & Samples
- The Desktop Support Technician provides desk side support to a user community of approximately 2,200 on-site at a federal government facility in downtown Washington DC
- The Technician will use their knowledge of the Microsoft Windows 10 OS and Windows 7, Microsoft Office 2016 and O365, and Microsoft Active Directory to resolve and respond to customer questions and requests
- The most qualified candidates will be able to excel in these areas while working in a structured environment where service level agreement (SLA) performance and other best practice measurements are established as both team and individual goals
- Troubleshoot desktop and remote connectivity issues
- Configuration of Windows 7 and Windows 10 Desktop settings
- Assist with and troubleshoot client side network printing in Microsoft AD environment
- Software Installs and troubleshooting
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Help Desk Support Resume Examples & Samples
- Respond to all support calls in a time and priority appropriate manner
- Maintain a positive and supportive attitude when communicating with requestors
- Coordinate with other help desk staff to ensure that in-office support is available during the store hours of operation. (including opening and closing procedures)
- Maintain a contact list of all systems staff that may be able to assist in resolving issues, including pager numbers, home phone numbers and mobile phone numbers
- Install User Documentation in the Documentation Viewer written by yourself and others
- Maintain and work a list of projects, when there are no support requests pending
- Undergraduate degree in Computer Sciences or Information Technology preferred or equivalent experience. Customer service experience in an IT environment, including the ability to communicate effectively with users at all technical levels. Must have ability to troubleshoot issues. Must have knowledge of windows operating environment. Experience with helpdesk ticketing systems
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Help Desk Support Analyst Resume Examples & Samples
- Provide onsite hands on technical support and insightful advice to customers
- Focus on providing customers with best in class support experiences
- Acknowledge and address all customer queries, requirements and needs with patience and empathy
- Provide guidance and training to customers on current technology and IT policies
- Educate customers on new technology and processes to enhance technology adaption
- Promote self-help through the self-service portals
- Manage customer expectations to enhance the overall IT support experience
- Ability to provide outstanding customer service and support,
- Ability to maintain composure and customer focus in high pressure situations
- Ability to work independently, while engaging and supporting the overall team
- Minimum 3 + years of experience in customer service/support, client services or technical support role
- Bachelor Degree from an accredited College or University with a concentration in IT, Computer Science or related disciplines
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Help Desk Support Team Lead Resume Examples & Samples
- Active leadership role supporting the day-to-day activities of the service desk
- Ensure calls and tickets are answered within appropriate customer service standards
- Use knowledge bases to diagnose and solve problems or properly escalate
- Use strong technical knowledge and experience in the areas of problem determination, creative solutions, and analysis
- Identify opportunity for and implement process improvements
- Responsible for proper escalation, performing root cause analysis, and resolving high level problems
- Responsible for Team communications and updates
- 1 year of experiencing working as a help desk agent
- High level of excel knowledge including pivot tables and advance reporting techniques
- 1 year knowledge/use of telephony systems
- 1 year knowledge/use of Service Desk ticketing solutions
- Extremely good time management skills; ability to multi-task
- Excellent grammar and English communication skills
- ITIL v3 Certification
- Visual Basic knowledge a plus
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Help Desk Support Technician Resume Examples & Samples
- As a VIP Technician, you will be the front line of CompuCom and interface with VIP customers onsite at their location and provide each user with white glove service for all IT related questions
- Troubleshooting their issue
- Resolving it or ensuring that the correct process is followed for resolution
- Customer advocate and coordination point for all customer issues and requests
- On-call and after hours support as needed. Skills need to succeed
- Advanced knowledge of installation and operation of relevant software, hardware, and other equipment
- Minimum of 3-5 years of related experience and training
- Microsoft MCP Certified a plus
- Ability to manage multiple, simultaneous tasks, client relationships and expectations
- Strong communication skills, Positive Attitude, Learning skills, Problem solving, Adaptability, Planning and organizing skills, Attention to detail
- Stress tolerance Additional skills required
- Videoconferencing (Telepresence Technology)
- TP/Conference Rooms (Technology Health check, Audio Video, Touch Panels)
- Room Scheduling System (Steelcase Room Wizards)
- Voice-Telecom (Avaya, ClearOne)
- Presentation TV's
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Finpac Help Desk Support Resume Examples & Samples
- 2) Recommend, test, plan, and schedule system software upgrades and security releases on all workstations and servers
- 4) Demonstrates compliance in assigned job function and applies to designated job responsibilities. Takes personal initiative following all policies and procedures, Bank Secrecy Act, compliance regulations, and completes all required and job-specific training. Raises and/or addresses compliance issues for evaluation, investigation and resolution
- 5) Research new technology, and implement it or recommend its implementation
- 6) Products/Software
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Help Desk Support Resume Examples & Samples
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
- High School Diploma, GED, equivalent certification or military experience
- At least 1 year of help desk support experience
- Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience
- Mac integrated basics certificate or 1 + year of equivalent Mac support experience
- 1+ year of experience working with Windows 7 and Windows 10 Operating systems and 1+ year of experience troubleshooting Windows 7 and Windows 10 Operating systems
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Help Desk Support Representative Resume Examples & Samples
- Analyze each request to verify it contains all the required information to effectively work the request
- The HDSR works on-call rotations to assist our Secure File Transmissions clients
- Requires a high degree of mental dexterity so the HDSR can seamlessly multi-task between the products and clients
- *The final shift will be 11AM-8PM Monday – Friday. There is a rotational on-call duty that is required along with regular hours worked and occurs in 4 week intervals. On-call times are 8PM-10PM Monday – Friday, 12PM-6PM weekends and on holidays. The volume is low.***
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Help Desk Support Resume Examples & Samples
- Work on Service Desk Tickets that come in via phone or email
- Troubleshooting, analysis and problem solving
- Follow up on outstanding requests and ensure timely resolution
- User Administration
- Coordination to Service Providers, i.e. Repair and Service of End Devices
- Manage and monitor internal assets to ensure accurate inventory records
- The instruction of users on all things IT
- Team player, independent work is expected
- Service oriented mindset and approach to work
- Apprenticeship, certification, or associate degree in IT related field or similar experience
- Working knowledge of MS Office and Adobe products, client operating systems (Windows 7) and AD (Active Directory) with a desire to improve your knowledge to expert level
- Min. 3+ years of related IT Service Desk or operations experience
- Excellent knowledge in Help Desk Services and User Documentation
- Good communication skills, including creation of user documentation and technical documentation
- Fluent communication in English
- Coordination and Organization skills
- Team player with a focus on service orientation
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Help Desk Support Agent Resume Examples & Samples
- Proficient reading skills
- Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly (Based on in house documentation)
- Technical Diploma preferred
- Ability to work in a competitive performance driven environment
- Ability to handle repetitiveness of calls from customers
- Holiday schedule to be decided by Management
- Comply with blackout periods as determined by Management
- There will be shift work involved
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Help Desk Support Engineer Resume Examples & Samples
- Provide troubleshooting support via the Helpdesk hotline
- Remote desktop support – needs to be familiar with remote control software to work on workstations not local
- Active directory – Needs to be able to create new user accounts and ensure they get the correct permissionsccess
- In-depth knowledge and experience with troubleshooting and repair of workstations, printers, and other client
- Hardware; Microsoft Windows Operating Systems (7, 10), Microsoft Office Suite (2010, 2013) and MAC OS X
- 2 – 4 years of previous Helpdesk support experience with ticketing systems
- Basic Network Troubleshooting
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Help Desk Support Tier Resume Examples & Samples
- A selfless heart
- A tireless resolve
- Monitor and respond quickly and effectively to requests received through the IS Helpdesk
- Collect appropriate and accurate information
- Properly escalate unresolved issues to the next level of support
- Provide technical assistance and support to Concentra colleagues for issues related to computer systems, corporate and clinical applications, and desktop hardware
- Respond to email, chat, and web messages from colleagues seeking help
- Walk colleagues through problem solving processes
- Log all information and interactions through corporate ticketing system
- Preserve and grow your knowledge of Helpdesk procedures, products, and services
- Proven working experience in Helpdesk/Call Center support or 2+ years of experience working in operational support role
- Able to work with minimal direction
- Ability to think outside the box
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Help Desk Support Spec Resume Examples & Samples
- Understanding of IT concepts/practices and experience with common service desk software
- Willingness to work any shift in a 24x7x365 environment, including weekends and holidays
- 3+ years of experience in computer hardware/software support
- Familiarity with government IT environment and administrative processes
- Strong working knowledge of Windows 7, IE 8 and higher, Google applications, VPN software, VDI, and other commonly used commercial products
150
Help Desk Support Technician Resume Examples & Samples
- Ability to lead and direct the work of others
- A+ Certification is required
- 2-3 years of experience in a similar role
- Great communication/people skills
151
IT Help Desk Support Emeai Resume Examples & Samples
- He/She provides specialized technical support to an area of Information Systems services related to hardware, infrastructure, software, databases, networks or servers in order to ensure effective and efficient availability, deployment and maintenance of all Information Systems assets
- The IT Help Desk Support identifies, researches, analyzes and resolves information systems problems
- He/She records and documents hardware/software problems, system crashes, actions and solutions on the technical database in the problem management system in order to facilitate the monitoring of trends, recurring issues and service delivery
- In addition, he/she supports Division cell phone accounts including configuration and issue resolution
- The incumbent provides second level support by troubleshooting and repairing hardware (computers, and equipment), infrastructure (networks) or software (web-based applications, databases, word processing programs) and implementing corrective action to ensure timely resolution of user’s Information Systems issues
- He/She provides specialized advice to users on the optimal use of computer equipment and software to increase effective and efficient use by clients
- The incumbent installs PC and software, hardware and cabling, including non-standard configurations, providing connectivity where necessary
- Moreover, he/she orders and receives inventory items and forms required for processes such as computer setup, disposal of office equipment, etc
- The IT Help Desk Support responds to service desk calls and emails within a timely manner and provides status updates on open tickets
- He/She escalates more complex issues appropriately
- The incumbent provides feedback on commonly encountered problems and misunderstandings to enhance user documentation and/or training programs
- He/She displays excellent customer service skills, as well as in-depth knowledge of information systems and technology
- Qualified IT Specialist (vocational training) with several years of relevant experience in a similar type of position with progressive levels of responsibility
- Solid knowledge of computer systems
- Experience with network operation systems, LAN/WAN Protocols and PC/Server platforms
- Implementation and support experience including: Cisco, Juniper, Microsoft Office Products, Linux, Symantec, Solar, Winds, VMware, SAP, SQL Database
- Above average customer service, communication and time management skills
- Ability to work in team oriented, collaborative environment
- Hands-on hardware and software trouble shooting experience
- Analytical, mathematical and creative problem-solving skills
- Attention to detail, self-motivated and directed
- Ability to conduct research into systems issues and products
- Fluency in speaking & writing in English, German
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IS Help Desk Support Technician, a Resume Examples & Samples
- Provides tier 1 Service Center phone support assisting with clinical and technical questions and issues for PHC work force members
- Knowledge of basic principles and methods of information processing, operating systems, system utilities and technical methodologies used in desktop applications support
- Good listening, analytical and problem-solving skills
- Ability to assess the needs of customers for IS-related requirements and get problems resolved
- Ability to work independently and stay focused and friendly under pressure
- Excellent communication, facilitation, project management, organizational and time management skills
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Entry Level Help Desk Support Resume Examples & Samples
- Assist customers with inquiries (phone and email), such as applying course credits, providing log in credentials, course assignments/changes, and “how to’s”
- Generate attendance reports in OmNovia, Outlook and the BOU system
- Add dealership profiles to the system and assign curriculum to students
- Create usernames and assign curriculum for BD College attendeees
- Assist Consultants (Executive Coaches and Process Coaches) – address inquiries and system error messages. Activate student profiles and ensure proper courses are assigned
- Upload new courses
- Create and maintain course calendars; convert to .pdf; publish to clients
- Produce monthly and quarterly reports via MS Excel spreadsheet
- Create Outlook calendar invites for each course facilitator
- Send course reminders to students
- Update Workbooks with new course information
- Create and edit information in Sales Force
- Good communication skills-ability to interface with clients over the phone
- Ability to analyze and troubleshoot level 1 technical issues
- MS Office proficient
- Ability to multitask and manage distractions and interruptions daily
- Ability to understand customer needs and expectations and provide excellent service
- High School diploma or some college
- Customer support background
- Outstanding communication and customer service skills
- Effective in a high-paced work environment, requiring multi-tasking to meeting multiple deadlines
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Help Desk Support Resume Examples & Samples
- Provide first-level problem resolution for information systems services, including problem definition, research and resolution of complex situations
- Provide employees and clients with support and instruction via e-mail, telephone, remotely and on-site for various software and hardware issues
- Troubleshoot and resolve PC related problems involving Microsoft software and numerous 3rd party software applications in a distributed environment; (Windows XP,7,8,10 and MAC OS X 10.7-10.11.3)
- Track and log all Help Desk calls
- Thorough knowledge of Windows 7&10 Operating Systems, proficiency with Windows 8 and Macintosh OS required
- Thorough knowledge of Active Directory, SCCM, Exchange admin center, Microsoft Office 2010 -16, especially Excel; Office 365 CRM, along with Webmail, Citrix, RDP, Multifactor Identification and F5 environment an asset
- Diploma in Technology and/or MCSE certification an asset; CompTIA A+ Certified or proven equivalent experience
- Quote services - Thomson ONE / Market Q / Capital IQ / FactSet experience required
- Experience with the following applications is also considered an asset
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Information Systems Help Desk Support Analyst Resume Examples & Samples
- Associates degree from an accredited institution preferably in Computer Science, Information Systems, or a related computer field with major courses in computer and computer operating systems
- 2+ years of experience providing technical support and troubleshooting
- Outstanding communication skills – written and verbal
- Ability to support network and systems hardware and software with minimal supervision
- Ability to prioritize, multitask and work under time constraints
- Ability to manage diverse personalities with superior customer service skills
156
Help Desk Support Resume Examples & Samples
- Support Migration from Office Exchange to Office 365
- Ability to explain technical concepts and details to technical and non-technical audiences
- Strong phone, communications (written and verbal) and interpersonal skills required
- Chosen candidate will utilize SalesForce CRM tool and be required to take detailed and concise notes on customer interactions
- The candidate selected for this role will need to have demonstrated initiative, creativity, exemplary customer service, excellent presentation skills and be able to adapt to change
- The Adoption & Retention Specialist will also take Tier 1 Support calls and triage them for answers or escalate via ticketing system to second tier support resources
- Proficiency or knowledge of the following products or the software for business industry a plus: Microsoft Office 365 or other Microsoft productivity platforms
- Sales experience not required but beneficial. Customer support experience a plus, especially in the software industry
157
Help Desk Support Resume Examples & Samples
- Knowledge of Windows 7 and 10 operating systems
- Knowledge of MS Office Suite and how to maneuver through each of the applications within
- Any understanding of ticketing and documentation would be nice to have, or at least proven ability to document outside of a ticketing system
- Experience within Active Directory
- Experience Supporting Mac Hardware/ Software
158
Help Desk Support Resume Examples & Samples
- Demonstrates an overall understanding of operations in order to interact with customers regarding various inquiries (technical and non-technical)
- Independently recognizes and diffuses escalated customer situations while setting accurate expectations for issue resolution
- Communicates with customers in a professional manner in all situations while demonstrating courtesy, patience and troubleshooting skills in customer relations
- Verifies network outages and escalates to appropriate fix agents to ensure timely resolution (Tier 2, field operations, etc.) with a primary emphasis on a quality first call resolution
- Processes change of service requests
- Accurately documents problems including detection information, diagnostic results and repair information by utilizing the trouble ticketing system
- Uses multiple software systems and applications to ensure customer service orders and repair tickets are completed accurately and on-time
- Manages the overall customer call queue to ensure timely response to incoming customer calls
- Opens tickets and records/maintains necessary documentation to track ticket through resolution
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Appl Help Desk / Support Spec Resume Examples & Samples
- Serve as the technical lead for LINCS application support. Analyze and resolve systems issues with users and provide guidance and instruction on system functionality. Lead in the implementation of solutions that involve multiple users/functions
- Address system support issues including integrations between LINCS and other institutional applications by interactions with managers, IT developers and system end-users. Serve as an advisor on institutional committees as the LINCS representative
- Evaluate and prioritize requests for system enhancements or changes and make recommendations on implementation. Participate and/or lead in the customer requirements definition, design and user acceptance testing of system changes and enhancements and facilitate customer feedback sessions
- Assist auditors, managers, resource analysts and others requesting data from LINCS with defining complex ad-hoc report requests
- Disseminate information to end users regarding systems downtime, issues and enhancements through written and verbal communications including presentations to large forums
- Deliver formal and informal training to various user groups and one-on-one. Maintain and update LINCS user guides and manuals
- Oversee the design and information use and reporting, monitor and track systems support metrics (problem resolutions and enhancement requests) using the JIRA system
- Administer and maintain LINCS user roles, data tables, report administration, and other system administration functions
- Bachelor’s Degree in a relevant business field, or equivalent combination of technical training and education
- Significant experience providing systems support with advanced analytical skills to troubleshoot and resolve user issues. Demonstrated ability to resolve complex problems using independent judgement and creative solutions. Experience with systems support issue tracking software
- Significant experience with supply chain management systems and working knowledge of procurement practices. Extensive knowledge of multiple end-user business environments
- Experience maintaining and manipulating database systems, monitoring database integrity and implementing quality assurance procedures. Experience developing test cases for user acceptance and performing software testing to debug and suggest detailed refinements to ensure quality
- Experience researching new tools, technologies and methodologies to formulate and prepare recommendations to management. Experience with data analysis, defining report requirements and providing statistical data and reports to high-level management
- Experience designing, implementing, overseeing and managing end-user training programs and documentation
- Excellent verbal, written, presentation and interpersonal communication skills necessary to interact effectively with all levels of Laboratory personnel. Ability to work independently and as a member of a team. Strong ability to pay attention to detail, accuracy and efficiency
- Demonstrated organizational skills with experience in multi-tasking and prioritizing multiple and complex tasks in a dynamic work environment under time constraints with changing priorities. Ability to use discretion and tact in handling sensitive business information
- Experience with LINCS, ShipIt, UCM, JIRA, and LLNS’ purchasing system policies, procedures and applicable requirements
- In-depth knowledge of LINCS data and advanced analytical skills to accurately define and capture ad hoc report requests
- Knowledge of both business and system processes between LINCS and Finance