Support Specialist Resume Samples

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S Harber
530 Pfannerstill Causeway
+1 (555) 211 6403
530 Pfannerstill Causeway
p +1 (555) 211 6403
Experience Experience
San Francisco, CA
Support Specialist
San Francisco, CA
Hansen, Schaefer and Berge
San Francisco, CA
Support Specialist
  • Preparing, scanning, and mailing out welcome packets to newly enrolled patients
  • Providing first line support to SAP users
  • Following SalesFoce certification is a plus
  • Filing paper documents
  • Performing database maintenance
  • Providing support to other teams and Leadership Team Members
  • Creating and maintaining spreadsheets
San Francisco, CA
Tech Support Specialist
San Francisco, CA
San Francisco, CA
Tech Support Specialist
  • Find and assist business users who have poorly performing queries and suggest ways to improve them
  • Provide/support solution estimate development and change cost management for assigned tasks
  • Provide excellent customer service while developing full solution for customer
  • Assisting in development/testing of field fixes and updates, and implementing these solutions with the agreement of the responsible product platform
  • Provide help desk support for technical inquiries from the Volvo CE dealer network
  • Developed knowledge of basic network concepts
  • Work closely with our resellers to identify customer pain points and provide quick, definitive solutions
Chicago, IL
Management Support Specialist
Chicago, IL
Feeney Inc
Chicago, IL
Management Support Specialist
  • Developing collaborative work relationships within own team and cross-functional, including representation of team towards senior management
  • Contribute to the development of the Department Balance Scorecard and monthly performance reporting of the Balance Scorecard
  • Managing all administrative matters regarding daily work of Global Operations Management
  • Develop collaborative work relationships within own team and cross-functional, including representation of team towards other senior executives
  • Support, improve and communicate Management Information metrics relevant to the firm activities
  • Management assistance of all organizational and strategically tasks and quality control
  • Managing Workflows and monitoring items like vacation requests, purchase orders, internal orders, distribution lists, Inventory etc
Education Education
Bachelor’s Degree in Appropriate Discipline From
Bachelor’s Degree in Appropriate Discipline From
Hofstra University
Bachelor’s Degree in Appropriate Discipline From
Skills Skills
  • Excellent math ability. Excellent proofreading ability. Accurate data entry and typing skills
  • Ability to function as both a strong team player and as an independent consultant, as necessary
  • Demonstrates a basic knowledge of a technical or specialty area
  • Candidate should have basic electrical / electronics knowledge
  • Ability to use small hand tools, ladders, laptop, Smartphone and tablet
  • Ability to exercise good judgement in performing responsibilities
  • Ability to communicate well with people via telephone and electronic mail
  • Ability to use personal computer and software
  • Ability to lift and transport textbooks/materials to designated areas
  • Basic office practices, procedures and methods
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15 Support Specialist resume templates


Support Specialist Resume Examples & Samples

  • Applies some advanced skills and procedures appropriate for the position within assigned functional area
  • Performs duties and tasks that are frequently nonroutine Refers only the most complex issues to higher level
  • Schedules, reports, and tracks information for department
  • Collects data for preparation of various reports, budgets, and variance analyses
  • Compiles data for reports and collates into a single report
  • Assists in preparing, reviewing, or auditing reports
  • Assists with more complex research and investigation. May prepare analyses of information
  • May assist in orienting and training lower level employees
  • Performs other duties and responsibilities as assigned
  • Basic office practices, procedures and methods
  • Basic mathematical calculations
  • Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines
  • Operating standard office equipment and using required software applications to produce correspondence, electronic communication and maintain spreadsheets and databases
  • Build solid, effective working relationships with others
  • Coach others in the development of their skills
  • Execute instructions and request clarification when necessary
  • Provide courteous, timely service when addressing customer questions and concerns
  • Speak clearly and concisely
  • Convey information clearly and effectively through both formal and informal documents
  • Constructively work under stress and pressure when faced with high workloads and deadlines

Mutual Fund Trade Support Specialist Resume Examples & Samples

  • 1-3 years financial services or related experience; prefer this experience to be in the investment brokerage industry
  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other standard office procedures and terminology
  • Strong and reliable mathematical skills
  • Strong and effective written and verbal communication skills

Peoplesoft Hrms Support Specialist Resume Examples & Samples

  • Re-create, analyze, troubleshoot, and provide diagnosis of incidents relating to off-the-shelf and proprietary applications and/or platforms
  • Determine root cause of incidents (configuration vs. defect)
  • Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve incidents
  • Install applications in supported environments
  • Deploy application upgrades and fixes
  • Execute scheduled or unscheduled tasks relating to operational maintenance and monitoring of applications
  • Perform routine audits of systems for the purpose of preventative maintenance of applications and reporting on their status
  • Adhere to E&Y and ITIL guidelines for Incident, Problem and Change Management
  • Effective call management including logging, monitoring / updating, prioritizing and resolving calls in a timely fashion
  • Ensure all work is carried out and documented in accordance with required standards, methods and procedures
  • Share Independence Business Knowledge; give guidance, training and leadership to Team members
  • A Bachelor's degree in Computer Science or a related discipline, or equivalent work experience
  • 3 years in Application Management, Development/Operational Support environment/discipline
  • Demonstrable knowledge of Windows 2003/2008 server O/S
  • Demonstrable Intermediate to Advanced knowledge of web platforms such as IIS, WebSphere, etc
  • Experience with HR and Self Service PeopleSoft modules
  • In depth knowledge of SQR, UNIX/LINUX Shell Scripting
  • Experience with Peoplesoft 8.9 and 9.0
  • Experience with F-Secure, Control-M batch job scheduling tool
  • In depth knowledge of Oracle 10g, 11g Databases
  • App/Web Server experience
  • In depth knowledge of Peoplesoft Tools such as Application Designer (People Code Component/Page/Record, Application Engine, Component Interface, Data Mover, Workflow)
  • Experience supporting applications in shared or virtual environments
  • Unix/Linux and Security
  • Ability to read and understand code (Code-competency) for diagnosis, escalation to tier 4 teams
  • Knowledge of Stored Procedures, SSIS and Data Transformation Services
  • Understanding of n-Tier application architecture concepts
  • General knowledge of SQL2000 and In-depth knowledge of SQL2005/2008
  • Familiarity with SQL DBMS interface and integrated tools
  • Proven ability to create simple queries, running pre-defined scripts, configuration, security, and interpreting logs and traces
  • Demonstrable knowledge and familiarity with T-SQL or PL/SQL
  • Flexibility in scheduling with a willingness to work extra non-standard hours
  • Good interpersonal and communication skills (verbal and written)
  • Ability to meet agreed deadlines, with demonstrable Productivity (Incident Completions etc.)
  • Required to work in a virtual and culturally diverse environment
  • ISEB Certificate in Application Management Essentials, preferred
  • MCITP - Microsoft Certified IT Professional, preferred
  • ITIL Foundation Certificate in IT Service Management, preferred

Private Bank OPM Support Specialist Resume Examples & Samples

  • Strong analytical and problem solving skills to assist money managers in resolving issues and improve overall servicing; strong knowledge of quality control techniques and the ability to analyze client accounts, activity, etc. to provide superior client service
  • Work effectively in a team environment
  • Organized and detail focused
  • Strong aptitude to identify and minimize investment/business risk
  • Bachelor's Degree or Equivalent JPMorgan work experience
  • 3-5 years of financial industry experience a plus

Asset Management Middle Office Trade Support Specialist Resume Examples & Samples

  • 5 years of Operations experience
  • Operations Management experience
  • Must have a control-oriented mindset

Distribution Support Specialist / Analyst Resume Examples & Samples

  • Associate will act as a client advocate to ensure that operational and client service needs are met for those intermediaries that leverage strategic platforms, such as Fidelity, Schwab, etc. In addition, engage opportunities to further advocacy role within other platform and distribution partner relationships. Partner with new platforms and distribution partners to ensure successful integration into the Russell trading environment. Maintain complete and accurate records of such interactions and maintain and keep current the team’s information about each partner’s operational environment and contacts
  • Provide operational oversight and review related to intermediary operational processes, compliance reviews, and operational legal agreements. These responsibilities include ongoing administration of review and oversight programs, interaction with intermediary partners related to operational compliance, ensuring specific compliance issues are resolved or addressed, and ensuring that operational contract terms are in compliance with fund offering documents as well as applicable policies, rules, and regulation
  • As assigned, participate on cross-functional project teams as a distribution operations representative and take beginning to end responsibility for the assigned portion of the project as determined by the project team lead and/or management. Project responsibilities will be completed on time and impact to other responsibilities will be minimized
  • Ensure that properly documented processes and procedures exist for the Distribution Support Team. Adjust or redesign processes and procedures as needed to accommodate the changing environment. Provide process and/or technical improvement insights in area of support and service expertise to improve team efficiency, with a primary focus on providing scale to the business and quality processing for distributors and the funds
  • Bachelor's degree inBusiness Administration or Finance preferred; additional work experience may be accepted in lieu of a degree
  • FINRA Licensing - Series 7 and 66 is preferred
  • 5 years ofexperience and demonstrated working knowledge of operations based financial environment with trading functions, processes and procedures; 5-8 years preferred
  • 5 years ofproven customer service skills within a remote service environment. Preference for operational support experience
  • 3 years ofproject management processes and experience working within a multi-disciplined project environment
  • 3 years ofoperational compliance experience including resolution of compliance issues and legal agreement review
  • Computer skills – working with various software products (i.e. Excel, Word and Access) and the demonstrated ability to learn and adapt to custom computer solutions
  • Proven superior communicationskills - both verbal and written with the demonstrated ability to lead through influence
  • Proven ability to work on multiple tasks concurrently, and deliver required results
  • Proven ability to influence and lead, and manage team productivity through metrics
  • Ability to make, validate and act on decisions using sound and logical judgment as well as assisting others to make these decisions using tools, policies, and procedures provided for such purpose
  • Demonstrated ability to prioritize tasks, deal with ambiguity and solve complex operational and relationship issues on an timely basis and assist others with these processes

Listed Derivatives Trade Support Specialist Resume Examples & Samples

  • Requires a focus on risk management and control with respect to regulatory requirements and reporting
  • Communicate with exchanges, brokers, internal and external clients, Legal and Compliance, and Technology
  • Managing top-day trade allocations for full service and clearing-only trades (ensuring client allocation requirements are met and the T+ statement generation is accurate and in keeping with the client Service Level Agreement), facilitating exchange-facing trade input (pit transactions), managing Privately Negotiated Trades (PNT) input, partnering with the Projects team with respect to testing, documentation, QA validation as well as interfacing with internal and external constituents to manage execution-only trade flow
  • Demonstrate a clear understanding of the business they support
  • Take personal responsibility for resolving client issues, is able to clearly escalate cause and resolution
  • Actively seek opportunities / challenge broader than current scope of role
  • Actively seek out new opportunities for self and career development
  • Actively participate in team meetings, raise issues, question others and offers solutions/ideas
  • Show a willingness to help others in the team with tasks and issues
  • Analyze problems to establish root causes and suggest clear, logical and practical solutions based upon extensive analysis
  • Contribute to refining controls and continuously improving and reducing operational risk for their respective area
  • Ability to build and manage relationships with the Business Unit, other Morgan Stanley infrastructure departments, and external contact points in client organizations
  • Demonstrate deep knowledge of the product and/or functional area for which they are responsible
  • Establish clear goals and set priorities for themselves as well as ability to teach other resources their job function
  • Articulate thoughts and ideas clearly and concisely using both written and verbal communication
  • Roll-up-the-sleeves, results orientated mentality
  • Effectively able to manage individually assigned tasks while incorporating Team duties and requirements
  • Ability to prioritize multiple and often conflicting requests from internal and external stakeholders
  • Manage and meet intra-day and end-of-day deadlines
  • Provide exceptional customer service
  • High degree of accuracy and meticulous eye for detail
  • Excellent verbal and written communication skills
  • Excel proficiency and ability to quickly learn proprietary applications
  • Self-motivated, inquisitive in nature, a strong appetite to learn
  • Passion for making a difference
  • Demonstrate commitment for risk management and clear focus on process improvement
  • Ability to identify and escalate risk items as they arise
  • Understanding of the regulatory environment and flexibility to adapt to change

Onsite Support Specialist Resume Examples & Samples

  • Provide 2nd line support
  • Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc) in accordance with firm policy and IT Services process
  • Resolve incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies
  • Keep the user informed on the progress of the call until they have agreed the resolution and the call is closed. Regularly update the call in Service Now and provide details of the fix
  • Where necessary escalate calls to other local or national support groups or to external service organisations, maintain responsibility for the call, and act as liaison between these and the user
  • Responsible for arranging the repair of end user hardware
  • Responsible for the refreshing of out of warranty equipment
  • Responsible for preparing machines for new hires including bulk intake programs
  • Assist with off-site support for firm sponsored functions/meetings
  • Provide ad hoc services such as networking of meeting rooms, configuring PCs and setting up rooms for projects and other special business needs
  • Maintain a thorough understanding of IT Services' organisation and service offerings in order to identify how best to address end user technology needs and incidents
  • Flexibility to travel when needed between locations
  • Remote support of other offices
  • Ensure that EY Security Compliance processes are adhered to
  • Working in a consultative manner to promote technology within the EY firm
  • Involvement with IT tasks related to office moves, build outs and relocations
  • Minimum 3 years of experience in end-user technology support
  • Experience with supporting mobile applications, Windows 7 and Outlook preferred
  • Excellent written and verbal communication skills. Feel comfortable with presenting between a small to large audience
  • Experience with supporting desktop technologies and applications (eg, SCCM, Outlook, MS Office, Good for enterprise)
  • Flexible proactive approach with a ‘can do’ attitude

Windows & SQL Server Dev & Test Support Specialist Resume Examples & Samples

  • IBM MQ Knowledge of the following would useful: HP Quality Centre, Quick Test Pro or other automated test solutions
  • Think both tactically and strategically
  • Can exert their own authority
  • Work both alone and as part of a team
  • Proactive problem solving experience
  • Strong work organisation and prioritisation skills
  • A flexible approach to working hours
  • A desire to drive a team and make effective change

Document Support Specialist Resume Examples & Samples

  • Ability to lift 35 lbs - 50 pounds
  • Time Management and Organizational Skills
  • Good Attendance
  • Ability to work in a fast-paced quality-oriented environment
  • Knowledge of relevant correspondent/retail process helpful
  • Knowledge of loan documents preferred

Sourcing Support Specialist Resume Examples & Samples

  • Procurement experience is required
  • At least 2 years Tactical sourcing experience is required (HW experience preferred)
  • Sourcing Buyer experience is an advantage
  • Experience in strategic sourcing process, spend analysis, market analysis is an advantage
  • Experience in reviewing contracts is required
  • Experienced in running and evaluating RFPs is required
  • Experience in using e-Sourcing application is required
  • Strong organizational and planning skills
  • Ability to adopt project management methods on smaller projects

Sourcing Support Specialist Resume Examples & Samples

  • 2-3 years of buying, procurement or sourcing experience required, preferably in IT Hardware or Telco
  • Strong experience in reviewing contracts is required
  • Ability to support negotiations successfully on non business critical projects or against pre-agreed objectives

Am-private Bank Trade Support Specialist Resume Examples & Samples

  • Instruct and settle security transactions through Euroclear or local security markets
  • Process Cash transactions including cash only movement and time deposits
  • Execute and process foreign exchange transactions to support trade, income, corporate actions, derivative processing or outright FX
  • Fail management reporting settlement methods for various types of securities
  • Strong mainframe (OMNI, Cosmic,) and Desktop/PC skills
  • Bachelor's Degree or Equivalent JPMorgan Chase experience
  • Knowledge of both domestic and international securities (e.g., equities, fixed income, treasury, municipal, corporate bonds)
  • Strong technical/desktop skills
  • Ability to organize, multi-task & prioritize effectively
  • 2 - 3 years of financial industry experience; operations experience a plus
  • Strong knowledge of the domestic and foreign settlement processes, foreign market regulations, and restrictions and time frames
  • Knowledge of settlement methods for various types of securities
  • Experience with JPMorgan technical systems (OMNI, Cosmic)

Systems Support Specialist Senior Windows Linux Administrator Resume Examples & Samples

  • Analyses technical problems in order to identify the technical approach and solution options for the given problem; this includes collaborating with project/work teams to resolve technical road-blocks, performing solution proof of concept (POC), and examining third party product offerings
  • Reviews tactical and strategic plans and assesses the feasibility and technical risk of incorporating a given architecture or solution into the internal technology environment and communicates the findings to senior management and/or project/work teams to assist with decision-making regarding the applicability of the plans to Enterprise/Line of Business (LOB) strategies
  • Reviews project documents (e.g., Functional Requirements Document and Solution Architecture Document) to ensure quality, completeness, and adherence to Capability Maturity Model Integration (CMMI) or Information Technology Infrastructure Library (ITIL) documentation standards, as well as to determine the impact of the implied changes to the design framework and identify synergies between project initiatives to ensure the efficiency and effectiveness of the technology
  • Defines custom architecture requirements around third party solutions to allow IT integration of these solutions into the technology environment to meet business requirements
  • Support day to day development work including
  • Environment planning, preparation and build
  • Code deployment to Development and QA, environment shake down and trouble shooting
  • Support production implementation
  • Act as second line support for the Operations Team
  • Work closely with vendors to assure appropriate support is provided
  • 3-5 Years Linux and/or Windows experience
  • Possesses advanced verbal and written communication skills
  • Possesses advanced interpersonal skills
  • Possesses advanced problem solving and analytical skills
  • Demonstrates advanced customer service skills
  • Maintains advanced teamwork skills
  • Displays advanced presentation skills
  • Illustrates advanced leadership skills
  • Is able to manage in crisis situations

OMS Equity Trading Desk Support Specialist Resume Examples & Samples

  • Provide direct OMS related technical support for both domestic and international equity trading desks, composed of about 25 sales and traders
  • Train new users and handle any new releases or updates to system
  • Handle tactical and strategic troubleshooting issues related to the OMS system including user issues, pilot errors, etc
  • Heavy interaction, collaboration and partnership with traders, sales team, OMS provider staff, and internal IT/Helpdesk employees
  • Possible training of other tech support staff in the future
  • In-depth experience working with various OMS providers such as SunGard or Fidessa; knowledge and/or experience with other generic front-end trading systems
  • Superior understanding of equity trading business as it relates to system usage
  • Extremely responsive to client needs; strong client service skills and product knowledge
  • Strong attention to detail; accurate
  • Able to adapt quickly and appropriately in accordance with the constant demands of the business
  • Collaborative, energized by the open exchange of ideas

Fund On-boarding Support Specialist Resume Examples & Samples

  • Troubleshooting issues and recommending or performing actions to correct problems
  • Analyzing transactional data, general ledgers, and financial statements to understand the current client workflow
  • Assisting clients in reconciling data import templates to their financial statements and/or general ledgers
  • Assisting in the delivery and evaluation of software enhancements and upgrades including creating functional specs
  • Discussing business processes with clients, ranging from Accountants to CFOs
  • Formulating effective project plans and effectively manage the implementation timeline
  • Documenting client & fund administration issues and customization requests in an organized and detailed manner
  • 2+ years relevant work experience, including, but not limited to private equity, accounting and other finance related positions (accounting preferred)
  • Associates Degree in Accounting/Finance preferred
  • Experience using QuickBooks and other accounting packages
  • Ability to successfully multi-task
  • Desire to work in a fast-paced, challenging environment
  • Well organized and detailed oriented
  • Ability to learn different software packages

Trading Desk Support Specialist Resume Examples & Samples

  • Trade capture of OTC Derivatives including group mailbox management
  • Daily control report suite review and pattern analysis
  • Generation and reporting of trading risk/PnL to validate daily trading activity
  • Ownership, investigation and resolution of exceptions/fails/breaks raised by all Front-to-Back departments that support the business – e.g. Clients, Front Office, Brokers, Vendors, External Validation, Settlements, Collater Management,Portfolio Reconciliation, Product Control
  • Liaison with various business partners across the bank
  • Involvement in the implementation of industry and regulatory initiatives through participation in internal working groups and/or external market forums – e.g. Dodd Frank, CCP Clearing
  • Trade capture of OTC Derivatives including group mailbox management Trade capture of OTC Derivatives including group mailbox management
  • Daily control report suite review and pattern analysis Daily control report suite review and pattern analysis
  • Generation and reporting of trading risk/PnL to validate daily trading activity Generation and reporting of trading risk/PnL to validate daily trading activity
  • Ownership, investigation and resolution of exceptions/fails/breaks raised by all Front-to-Back departments that support the business – e.g. Clients, Front Office, Brokers, Vendors, External Validation, Settlements, Collater Management,Portfolio Reconciliation, Product Control Ownership, investigation and resolution of exceptions/fails/breaks raised by all Front-to-Back departments that support the business – e.g. Clients, Front Office, Brokers, Vendors, External Validation, Settlements, Collater Management,Portfolio Reconciliation, Product Control
  • Liaison with various business partners across the bank Liaison with various business partners across the bank
  • Assisting in the implementation of strategic systems and vendor applications. This will involve User Acceptance Testing, on-boarding/go-live support, and implement controls to minimise Operational risk Assisting in the implementation of strategic systems and vendor applications. This will involve User Acceptance Testing, on-boarding/go-live support, and implement controls to minimise Operational risk
  • Regular liaison with IT teams, Front Office, Back Office and Global Middle Offices Regular liaison with IT teams, Front Office, Back Office and Global Middle Offices
  • Involvement in the implementation of industry and regulatory initiatives through participation in internal working groups and/or external market forums – e.g. Dodd Frank, CCP Clearing Involvement in the implementation of industry and regulatory initiatives through participation in internal working groups and/or external market forums – e.g. Dodd Frank, CCP Clearing
  • Regular collation and analysis of data for Management Reporting Regular collation and analysis of data for Management ReportingRequirements
  • Min. BA degree, preferably from economical/ financial faculty
  • Ability to work efficiently and accurately in a highly pressured environment
  • Solid team player with exceptional interpersonal skills
  • Demonstrates pro activity, is able to problem solve and adapt to change
  • Ability to multi-task, work to intraday deadlines and accommodate varying levels of volume is essential
  • Strong attention to detail with a desire to question/improve processes Confident communicator
  • Global Financial market driven role so level of flexibility required around working hours which may include some Polish bank holidays

Private Banking Front Support Specialist Payments & Basic Banking With German Resume Examples & Samples

  • Resolving of client relevant queries related to basic banking products, such as payments, accounts, client setups, etc., addressed by Front Offices in German and English, both written and via phone
  • Actively manage queries while taking over full ownership until the case is resolved
  • Assurance of proactive communication to Client Relationship Managers and Assistants on solution options in client ready wording
  • Liaise with specialists across the bank (e.g. back office, legal) in order to ensure high quality, full compliant and reliable query resolution
  • Consistent documentation of resolutions to ensure audit track
  • Sharing of functional knowledge across global teams and contribution to organizational learning
  • Supporting process improvements by actively pursuing improvement potentials and continuous striving for business excellence

Team Support Specialist Reconciliations Resume Examples & Samples

  • Establishing and implementing the GL Controls Framework
  • Policing compliance with the daily/weekly/monthly continuous cycle
  • Collate & Analyse financial data from various reports & System
  • Analytical skills to make meaningful inferences
  • Ensure financial control & Sarbanes Oxley (SOX) compliance
  • B. Com Graduate degree or >4 years of working experience in reconciliation background
  • Minimum 2 years’ experience for a graduate and 0-2 years’ experience for a Chartered Accountant (CA)/ Masters in Business Administration (MBA)/ Certified Public Accountant (CPA)

Hyperion Support Specialist Resume Examples & Samples

  • Work with Hyperion Support team to liaise with all the incidents raised by the business and ensure they are being addressed
  • Pick up on all the incidents raised against Essbase and HPCM applications that are assigned to 3rd line support and work as a point of escalation for business support
  • Ability to support all HPCM, FDM and Essbase components
  • Pick up on other technology areas within Hyperion and progress to support them, i.e. FDM, OBIEE etc
  • Proactively identify design issues and present them to the business and application development team along with appropriate solution options
  • Delivery of small change through the Hyperion landscape. This includes the following phases
  • Requirements gathering from various clients
  • Production of Functional & Technical design documents
  • Work in partnership with other Barclays technology groups, and our clients to offer a more consultative service to business units and their support requirements
  • Improve staff knowledge of the Hyperion PCM and Essbase technology

Am-private Bank OPM Support Specialist Resume Examples & Samples

  • Knowledge of Microsoft Office Suite and mainframe PC skills
  • The ability to work in high pressure situations
  • The ability to make strategic decision/recommendation for this process as it evolves

Implementation Support Specialist Resume Examples & Samples

  • Travel may be required as much as 40%
  • Coordinate and apply multiple aspects of new business service delivery to customers, which are school districts that may include hundreds of individual schools and tens of thousands of teacher users
  • Ensure customer is provided with in-depth, initial knowledge of customer products and services
  • Identify unique characteristics of each new account using excellent attention to detail and resources in a database environment
  • Identify unique characteristics of each new account to develop the primary stages of a customer usage plan as well as possible future requirements
  • May travel to customer sites for in-person on-boarding
  • Bachelor’s Degree or equivalent experience
  • 5 years’ experience with Customer Service
  • Proven experience using MS Office suite, particularly Excel, PowerPoint
  • Ability to travel as required up to 40%
  • Outstanding interpersonal and communication skills (both oral and written)
  • Experience in a IT/Help Desk Support environment
  • Ability to efficiently work on multiple tasks simultaneously, while maintaining acute attention to customer care and detail
  • Strong organizational and project management skills

Unix Systems Support Specialist Resume Examples & Samples

  • 8-10 years’ experience in Banking applications or technical support environment
  • Experience with Storage SNA/NAS, EMC, TSM or Veritas
  • Holds UNIX related certifications
  • Demonstrates solid knowledge of supported UNIX / Linux systems (Solaris 8/10, AIX, Linux Suse or other)
  • Displays sound knowledge of infrastructure applications (storage, middleware, scripting, patch management, monitoring, etc)
  • Illustrates sound customer service skills

Senior Web Support Specialist Resume Examples & Samples

  • Understand client organization’s long-term business goals and recommend appropriate system and product solutions
  • Know all segments of the business such as Arts, Universities, Major Arenas and Outdoor Stadiums
  • Onsite support for key events

Apps Dev / Delivery Support Specialist Resume Examples & Samples

  • At least two years as a development technical team leader
  • At least one year working on global projects
  • Five years design and development of multi-tier software applications preferred
  • Ten – Fifteen years of experience in requirements and development work for Technology
  • Bachelor’s degree in Business, Information Technology, or equivalent experience
  • Prefer experience with UNIX, and/or J2EE concepts considered a plus
  • Experience building scalable, mission critical applications
  • Experience with full project life cycle from establishing requirements through delivery and production
  • Establish high level designs and best architectural approaches to ensure reusability, ease of maintenance and speed to market
  • Experience in Architecture and System Design, including Web Based systems and Mainframes
  • Project management and technology methodology experience

Sourcing Support Specialist Resume Examples & Samples

  • Reward results - promote meritocracy
  • Procure-to Pay (P2P) experience an advantage
  • Contract and supplier management experience is a strong advantage
  • MS Office & Excel

Senior Trade Support Specialist Resume Examples & Samples

  • To carry out accurate Trade Capture of various flow & exotic equity derivative products (ETFs, Vanilla OTC & Listed options, Futures and Variance Swaps)
  • Notify, maintain and execute expirations and trade events (including Corporate Actions)
  • Maintain reconciliation and checking of P&L reports to ensure proper control of risk management is in place
  • Review and solve complex trade process and flow problems and act as an interface to the Business, Operations and Finance to ensure all client needs are met in an efficient manner
  • Support on-going process and control improvement projects
  • University Degree level education - Ideally within a numerate discipline
  • 2-4 years of relevant experience, preferably in a Middle Office or Product Control area within an investment banking/brokerage/ custodian banking or accounting firms
  • Good knowledge of the Investment Banking industry with knowledge of Equity Derivatives products, a definite plus
  • Proven ability to pick up new tasks and to assimilate quickly in a new working environment and company culture
  • Strong analytical skills and good attention to detail
  • Strong interpersonal and good communication skills
  • An in depth knowledge of excel is required and strong programming skills (C++, VBA, Java, Access) preferred
  • Ability to communicate effectively with sales, traders and mid/back office support staff
  • Highly self-motivated and a fast learner
  • Fluent in English, spoken and written

Sourcing Support Specialist Resume Examples & Samples

  • Deliver and report savings against target
  • Prepare, run/issue, monitor and facilitate ERFx’s incl. E-Auctions
  • Obtain quotations/proposals/bids/information from suppliers
  • Prepare, organize & setup e-sourcing activities, manage day-to-day e-sourcing reporting
  • Support Senior Sourcing Specialists / Sourcing Managers with building, initiating and accomplishing their sourcing/category strategies
  • Engendering the ethos of Service Excellence and Continuous Process Improvement
  • Ensure appropriate controls of the Sourcing Support and underlying processes & policies are fully understood and properly evidenced
  • Identify and implement opportunities for process improvements and further automation
  • Maintain a seamless interface with the respective Cluster and Sourcing Teams
  • Contract and Supplier management experience is a strong advantage
  • Contract and supplier management experience
  • Strong organizational and planning skills, structured and organised
  • Another European language: Polish, Greek, Turkish are preferable
  • Self-Management and motivation
  • Multi-Tasking & Prioritizing
  • Remaining calm in stressful environments and situations
  • University / College preferred

Application Management Support Specialist Resume Examples & Samples

  • Very good English language skills
  • Very good communicational skills
  • Ability to work in team is very crucial
  • Ability to interpret and present data
  • You are eager to learn in general and want to learn technical skills

Asset Management, Trade Support Specialist Resume Examples & Samples

  • Working knowledge of securities processing is a plus
  • Working knowledge of the financial services industry is a plus
  • Ability to effectively communicate, both written and verbal
  • Ability to follow complex methods and procedures in a diverse environment
  • Sense of Urgency under pressure
  • Strong Investigative Skills

Support Specialist Resume Examples & Samples

  • Applies basic skills and procedures appropriate for the position within assigned functional area
  • Performs standard duties and tasks, resolving routine questions and problems. Refers more complex issues to higher level
  • Serves as a central point for ordering and distributing departmental supplies
  • Assists with basic research and investigation

Senior Tech Support Specialist Resume Examples & Samples

  • Drive complex technical problems where analysis of situation requires in-depth evaluation & technical knowledge of all areas driving restoration of service with support teams
  • Own Continuous Improvement efforts & partnering with all delivery teams to ensure the segment remains focused on the work necessary to harden our production services
  • Demonstrated experience in delivering results in a multi-sourced vendor environment, with delivery partners on & off-shore
  • Ability to communicate to executive audiences, and deliver results through influence

Team Support Specialist Reconciliations Resume Examples & Samples

  • CA/ CPA/ MBA
  • Knowledge/ understanding of Quality tools i.e. Lean, Six sigma
  • Banking Business Process Outsourcing (BPO) exposure

Executive Tech Support Specialist Resume Examples & Samples

  • Must have a strong understanding of the technology currently used by Executives, how it’s being utilized and what technology challenges may be encountered in day to day activities
  • Focus will be on business technology tools such as Blackberry, laptop, desktop, iPad, iPhone, remote access, instant messaging, etc
  • Respond quickly to technology outages affecting any Executive(s) to restore service as quickly as possible, on a 24/7 basis as needed
  • Travel to remote locations, including executive’s home, to provide support as needed
  • Coordinate support required for offsite meetings
  • Work in partnership with the Desktop Support area, understand and follow the established technology standards and support processes as appropriate
  • Provide feedback based on Executive’s input and usage; propose solutions based on needs and emerging technology
  • In conjunction with Desktop Support, establish and monitor metrics on service delivery and customer satisfaction
  • Must be able to collaborate with other Discovery teams to resolve IT issues
  • Properly document resolved incidents into the ticketing system (Service Now)
  • Updates workstations / laptops’ operation system images as needed
  • Conduct training sessions to educate Executives on new applications and systems within Discovery
  • Must keep related Discovery business transactions and correspondence personal and confidential
  • Must be able to problem solve quickly and professionally under pressure situations dealing with all aspects of IT (i.e.: Infrastructure, Messaging,)
  • Exercises empowerment and judgment within defined procedures and practices to determine appropriate action
  • Minimum three years’ experience in providing desktop support services to senior executives or similar high touch end users required
  • Minimum 3 years direct customer service experience
  • Minimum five years of user support experience, troubleshooting hardware and software problems required
  • Professional experience with current Windows OS required
  • Professional experience with current Apple OS and hardware required
  • Professional experience with The Microsoft Office Suite (2010 and 2013) as well as Microsoft Exchange, Outlook, and LYNC 2010/2013 required
  • Professional experience with VOIP, mobile technologies preferred
  • Must be knowledgeable in Audio Visual equipment/technologies to troubleshoot and identify appropriate solutions
  • Experience in a network environment, specifically TCP/IP preferred

Management Support Specialist Resume Examples & Samples

  • Preparing, reconciling, and presenting cost, recruitment, headcount, and other management reports
  • A positive attitude and a proactive approach towards your work
  • An ability to work under pressure, often to short deadlines, without compromising the quality and standard of service delivery
  • A willingness to work overtime and on flexible schedules when required
  • A demonstrated ability to maintain a fast work pace
  • Proficiency in using MS Office applications and a desire to improve your effectiveness to use these tools
  • Commitment to learning and development

BIT Prod Support Specialist, LA Engineering Resume Examples & Samples

  • Cross train on broadcast/IT equipment
  • At least a 2 year technical degree, preferably electronics, computer science, or a related field (or equivalent education/experience/training)
  • Basic computer networking and system administration
  • Demonstrated knowledge of computer desktop hardware and applications
  • CCNP Routing and Switching training
  • Willingness to learn Turner/CNN proprietary equipment and applications

Management Support Specialist Resume Examples & Samples

  • Managing all administrative matters regarding daily work of Global Operations Management
  • Internal meeting governance and management of onsite and offsite visits/meetings
  • Main point of contact for other CoE stakeholders and external visitors for support on use of local office facilities
  • Organization and coordination of business/social events and conferences
  • Business travel planning and post-trip expenses preparation and processing
  • Management assistance of all organizational and strategically tasks and quality control
  • Managing seat allocation for the department
  • Business Continuity Management coordination
  • Building up and assuring communication channels connected to daily business of Global Operations and CoE Site
  • Ad hoc project work, including spreadsheet/schedule creation, creation of various reports, co-ordination of data gathering, follow-up for timely responses to agreed actions and deadlines
  • Intranet content management
  • Ability of multitasking and working under pressure
  • Pro-active, well organized and able to work independently

Senior Trading Support Specialist Resume Examples & Samples

  • Cisco 65xx, 72xx or Nexus product lines
  • BGP, OSPF, RIP, EIGRP, L3-7 switching, HSRP and VoIP. Multicast experience is a plus
  • Experience with configuring and/or provisioning of various WAN technologies including MPLS, point-to-point, and VPN
  • Juniper or Checkpoint Firewalls
  • Security experience with IPSec, NAT, VPN modules, implemented on Cisco routers and Checkpoint/Juniper firewalls is a plus
  • Knowledge/experience with Active Directory, LDAP, and/or Web architecture is a plus
  • Proficient in the use of the NetScout Infinistream product line is a plus

Centralized Lending Loan Prep Support Specialist Resume Examples & Samples

  • Technical skills and knowledge of commercial or retail loan systems
  • Prior experience 1-3 years in financial services or customer service experience
  • Associates Degree or equivalent work experience
  • Commercial lending experience
  • Good communication, organization, problem solving and decision making skills

Team Support Specialist Fixed Assets Resume Examples & Samples

  • Needs to perform accounting and reconciliation of Fixed Assets, manage BAU in adherence to the SOX Complaint, addressing ad hoc activities and prepare monthly MI packs to be shared with customers
  • Act as a SME for the business providing expert help and guidance on a wide range of complex and difficult subjects
  • Ensures queries are dealt promptly within agreed SLAs, regularly monitor progress against targets
  • Operate the reporting process including data set collation, , control, reporting, customer engagement
  • Coordinate with and negotiate/influence various clusters/functions to ensure submissions are made on time; consolidate and reconcile/analyse submissions including confidential financial information
  • Identify, document, resolve or escalate all process risks and address administrative and process issues arising out of day-to-day working
  • Identify process gaps and collaborate with the Client to formulate solutions and ensure that Client expectations of operational performance and efficiency are met
  • Drive business and quality projects with the team and deliver productivity
  • Excellent MS office – PowerPoint (including effective presentation skills) and advanced Excel skills (required)
  • Strong financial domain knowledge, particularly in areas of reconciliation, reporting and financial analysis

FID, Trading Desk Support Specialist, ENO Resume Examples & Samples

  • Compression opportunity analysis
  • Comprehensive market wide compression cycle management i.e. Tri-Reduce
  • Design and implementation of new unwind/compression offerings i.e. LCH blended coupon, CME and EUREX netting
  • Flexible working approach required due to global nature of the support model
  • Ownership, investigation and resolution of exceptions/fails/breaks raised by all Front-to-Back departments that support the business – e.g. Clients, Front Office, Brokers, Vendors, External Validation, Settlements, Collateral Management, Portfolio Reconciliation, Product Control
  • Assisting in the implementation of strategic systems and vendor applications. This will involve User Acceptance Testing, on-boarding/go-live support, and implement controls to minimise Operational risk
  • Regular liaison with IT teams, Front Office, Back Office and Global Middle Offices
  • Involvement in the implementation of industry and regulatory initiatives through participation in internal working groups and/or external market forums
  • Regular collation and analysis of data for Management Reporting
  • LI-JV1*       Requirements
  • Working knowledge of OTC Interest rate products
  • Proactive attitude with awareness to deliver change and efficiencies
  • Ability to take ownership of work load
  • Solid team player – able to coordinate across regions
  • Proven track record of process improvement
  • Ability to work under pressure and tight deadlines
  • LI-JV1*

Document Support Specialist Resume Examples & Samples

  • Customer interaction, documentation issuance, review and system setups
  • The role demands a high level of diligence, motivation and organizational skills; you will focus on timely and accurate delivery of all account opening functions, as well as delivering superior customer services and resolving customer issues to maintain customer satisfaction
  • Da-to-day management of the Asia account opening and maintenance processing, including daily management of in-process, pended and regional service related activities, ensuring the country account opening requirements are clearly defined to support ALL scenarios of account opening and maintenance requirements and delivery of very high quality service to customers and internal partners
  • Responsibility for various types of project management in the account services space and managing cross-functional relationships with all countries and the regional team in Asia
  • Determines new work procedures, analyses complex and variable issues with significant departmental impact
  • Perform day-to-day operational tasks in account opening and account maintenances
  • Ensure consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement and efficiency/accuracy standards
  • Ensure awareness and full compliance of account services unit process, regulations, policies, guidelines, procedures and practices
  • Support and cultivate a “Service Excellence” culture among the team members
  • Establish and maintain close working relationship with Host Branch and within the CTSM itself to facilitate an open and direct communication of issues, needs, queries, etc. in such that these may be responded to in an efficient, prompt and professional manner
  • Willing to embark on continuous on the job training for end-to-end product knowledge
  • Client Engagement model
  • Ensure team delivers as per Service Level Agreement timely and accurately
  • Understand client requirements and implement them correctly
  • Understand new customer requirements and ensure adequate support to new customer requirements and initiatives
  • Monitor customer satisfaction and service level and drive process changes
  • Provide innovative solutions to clients
  • Risk and control
  • Ensure a strong and robust processing environment with effective controls
  • Establish risk management practice
  • Maintain a strong culture of risk and controls in the team through various processes and check points
  • Identify means to reduce transaction defects (internal and external)
  • Develop performance matrices to track defects and productivity
  • Ensure clean audit results
  • Fluent in English, both written and verbal
  • Fluent in Cantonese and/or Mandarin and can read Chinese is an added advantage
  • At least 2+ years of experience in documentation review, account maintenance and related cash products
  • Strong interpersonal skills, proactive team player but also able to work independently and with exceptional written and verbal communication skills
  • Highly motivated, persistent and able to work in a structured, high volume, time sensitive and high-risk environment
  • Capable of multitasking and eager to learn multiple products in a challenging environment
  • Fast learner, strong attention to detail and willingness to go extra mile
  • Exposure to client interaction and strong communication skills
  • Proficient in handling urgent and escalation cases and manage client and internal team expectations

Trade Support Specialist Resume Examples & Samples

  • Undergraduate degree required
  • Knowledge of loan transfer documentation and loan settlement experience highly preferred
  • Self-motivation and demonstration of initiative
  • Excellent oral and written communication skills
  • Highly organized and detailed orientated
  • Control orientated
  • Keen to question everything and understand the detail behind the numbers and/or process
  • Strong PC Skills: in particular Excel, Word and PowerPoint

Team Support Specialist Analytics Resume Examples & Samples

  • Execute opportunities to reduce loss, enhance revenue by building new rules & strategies, collection strategies, cross sell, up sell models
  • Execute new opportunities for enhancing, streamlining services through use of advanced analytics, automation and optimization
  • Ensure adherence to and compliance with governance, risk policies, procedures and compliance policies
  • Degree in Bachelors’ in Engineering / Bachelors’ in Technology or Masters in Statistics, Mathematics, Economics ,Operational research field Engineering, Masters in Business Administration
  • 0-3 years of relevant experience in analytical industry
  • Knowledge of Operating Systems (Windows 98/ 95/ 2000/ NT)
  • MS Office Skills (Preferably Word, Excel & PowerPoint)

Senior Systems Tech Support Specialist Resume Examples & Samples

  • Own the event & incident management process, prioritizing (with business stakeholders), and ensuring the most critical issues are addressed timely and successfully restored
  • 5+ years of relevant experience in Technology, IT/IS around Windows or UNIX/Linux based Systems Engineering
  • Certification in ITIL, Lean, or Six Sigma

Support Specialist Resume Examples & Samples

  • Applies advanced skills and procedures appropriate for the position within assigned functional area
  • Performs duties and tasks that reflect substantial variety and complexity. Assists others in the resolution of complex problems and issues
  • May assign and check the work of lower level employees and/or be designated as "lead" worker
  • Key internal and/or external contacts to request assistance from or utilize expertise
  • Plan, organize, and coordinate work assignments
  • Promote team cohesiveness, cooperation, and effectiveness
  • Work independently with minimal supervision

Hardware Support Specialist Mile One Corporate Resume Examples & Samples

  • Install and configure computer & phone equipment, including site preparation
  • Install and configure network and slaved printer devices
  • Perform diagnostics, repairs, upgrades and ongoing support for PC hardware
  • Review and maintain current virus protection updates during onsite visits
  • Perform diagnostics, repair and ongoing support for software including MAC, Windows 7 & XP desktops, Unix, Linux, Terminal Servers, Active Directory, Microsoft Exchange and manufacturer web portals
  • Assist in managing administrative tasks such as physical inventory of hardware and software license compliance
  • Cell phone / Blackberry and other various Telecom support, training, installation
  • Escalate to Tier 2 as necessary

Clarity Technical Support Specialist Resume Examples & Samples

  • Bachelor’s degree or equivalent experience in technical discipline
  • Work experience supporting CA Clarity PPM™ or similar Enterprise PPM tool
  • 5-7 years of JAVA development experience
  • Extensive knowledge and experience with XML
  • Solid track record of developing processes and building reports in an enterprise environment
  • Proven ability to successfully operate in a highly matrixed organization where partnership and influence are the key drivers of success
  • Ability to initiate change and act with integrity when tough decisions have to be made
  • ITIL Foundations Certification V3 or V3 2011 Edition
  • Work experience building Business Objects or Jaspersoft Reports
  • Experience with CA Technologies Clarity PPM version 13.x-14.x
  • Configuration and integration experience with Clarity v13.x and above
  • Experience with Clarity’s XML Open Gateway (XOG), GEL scripts, NSQL, Clarity workflow, and Clarity portlets
  • Maintain reporting server infrastructure - Business Objects or Jaspersoft
  • LDAP and SSO security interfaces
  • Creating attributes, objects, lookups, portlets, and reports

Team Support Specialist MI& DM Resume Examples & Samples

  • Ensure regular and timely delivery of MI packs in the area of Fraud/Credit Risk/Market Risk/Risk Measurement/DP&C
  • Undertake development and implementation of new MI/Tools in the areas of Fraud Prevention/Credit Risk/Market Risk/Risk Measurement/DP&C
  • Production of new SAS codes/SQL scripts and the enhancement of existing codes/scripts to support all existing processes and systems
  • Ensure accurate MI is produced to meet Group and other regulatory requirements related to fraud performance/PQR/GRCR/Market Risk/ Risk Measurement/DP&C
  • Create and maintain SAS/VBA/SQL programming and/or shell scripts (in Unix) which are sufficiently robust to enable regular production of processes with the minimum of manual intervention
  • Develop process documents in order to retain information, aide knowledge sharing, knowledge transfer, etc
  • Development and maintenance of complex databases/data marts to enable the production MI. Support in data migration activities
  • Support Data Management/DQRS, ensuring the integrity of the supporting databases and associated processes
  • Ensure adherence to and compliance with governance, risk policies, procedures and compliance policies
  • Degree in Bachelors’ in Engineering / Bachelors’ in Technology or Masters in Statistics, Mathematics, Economics ,Operational research field Engineering, Masters in Business Administration
  • 0-3 years of relevant experience in analytical industry
  • Knowledge of SAS, SQL and other statistical programming languages
  • Knowledge of Operating Systems (Windows 98/95/2000/NT)
  • MS Office Skills (Preferably Word, Excel & PowerPoint)

Data Support Specialist Resume Examples & Samples

  • Experience with SQL or XML preferred
  • Familiar with market data systems
  • International security experience a plus

Bit Prod Support Specialist La Engineering Resume Examples & Samples

  • To operate in a highly independent fashion with little supervision
  • Perform other projects/tasks assigned by management
  • 2 to 4 years experience in computing hardware, and related peripherals
  • In depth knowledge of Microsoft Office suite and standard business applications
  • Readiness to work with team members to ensure 24/7/365 coverage for our customers
  • Demonstrated knowledge of standard networking protocols, computing operating systems, & LAN/WAN topology CompTIA's Network+ training
  • CompTIA A+ certification
  • Excellent verbal and written communication skills in order to communicate with customers, peers, and vendors

Commercial Bank Risk-credit Support Specialist Resume Examples & Samples

  • Monitor mailbox(es) for incoming financial and compliance reporting documents or notifications of document availability on document repositories
  • For documents to be retrieved via document repositories (such as EMMA or Intralinks), access those sites and download financial reporting documents
  • Pick up and transport all outgoing interoffice mail
  • Coordinate on-boarding of new employees and system access and changes using AACT and EURC systems
  • Manage office supplies
  • Perform other duties, as assigned
  • Must show good initiative, ability to multi-task, and dependability
  • Prefer knowledge of and experience with systems, including CLASS, Exposure Now, Dealworks, EURC and AACT

Pb-applications Support Specialist, Based Resume Examples & Samples

  • Provide Level 1 & Level 2 support for application and platform issues
  • Ensuring monitoring alerts and systems events are assessed, prioritized, and managed
  • Manage client impacting incidents including business impact assessment, technical resolution, engagement, and communications
  • Own incident resolution and keep user informed of status
  • Execute Ready For Business Health Checks. Prepare and send ready for business communications
  • Provide expected time of availability for delayed streams and processes
  • Update ticket resolution status and details in the ticket management system(s)
  • Respond to user requests and queries
  • Convert email requests to Peregrine or Vulcan tickets as needed
  • Escalate incidents to Level 3 as needed with summary analysis
  • Escalate incidents to appropriate interfacing support team or external teams such as product vendors
  • Update knowledgebase with support information (ex. Known errors and solutions for these errors)
  • Provide clarifications on data issues identified in the application
  • Application capacity management (ex. Tactical clearing of logs, emergency storage adds, etc)
  • Respond to adhoc data or report queries
  • Comply with JPMC standards, regulations, and corporate requirements
  • Adherence to corporate incident, problem, and change management processes
  • Build and maintain strong relationships with JPMC technology teams and business partners to identify process & service improvements
  • Collaborate with JPMC technology teams and business partners to understand application functions and related up and downstream impacts
  • Drive continuous improvement of services & processes in order to increase platform stability and realize operational efficiencies
  • Participate in post incident reviews and RCAs. Identify and drive associated action items to remediate issues
  • Work with change and release management on the evaluation of changes
  • Participate in weekly / monthly incident & event reporting
  • Participate in knowledge management and document management (Runbooks)
  • Understand and actively participate in process improvements to incident, problem, and change management processes
  • Create, update, and distribute performance metrics (KPIs)
  • Develop, maintain, and audit process and procedural documentation (knowledge management)
  • Maintain and refine monitoring tools to measure system availability, stability, and performance on client facing applications
  • Use and development of core monitoring and proactive health checks (required)
  • ITIL process knowledge strongly preferred. Particularly Service Operations & Service Transition
  • Knowledge management documentation experience (strongly preferred)
  • Understanding and experience with technical bridge calls
  • Ability to lead and influence technical conversations with various IT support groups
  • Excellent prioritization, organizational, and time management skills
  • Excellent written and oral communication skills in English and Portuguese

Web Support Specialist Resume Examples & Samples

  • 5-8+ years of experience in information technology with an emphasis on working with E-Commerce related technologies, ideally in a support function
  • Experience working in a customer facing role and part of a geographically distributed team
  • Strong technical skills with proficiency in: Web Hosting (DMZs)
  • Web Servers (IIS, IHS)

Service Desk Expert Support Specialist Resume Examples & Samples

  • Working with a leadership team to maintain operational stability for at the Global Service Desk 24 x 7 x 365
  • Will report directly to Team Leads for all operational activities occurring during their shift
  • Deputizes for Team Leads out of hours and when necessary
  • Serve as a role model for Support Specialists through dedication to delighting clients and a demonstrating a genuine desire to help
  • Strive to maintain the highest levels of team motivation, engagement, contribution, efficiency and satisfaction
  • Ensure process compliance, transaction accuracy and quality of customer service
  • Deliver continuous improvement across all processes, customer satisfaction and data quality
  • Responsible for management representation on operational escalations as and when required
  • Act as a Player\Coach to support specialists providing subject matter expertise on GSD processes and troubleshooting techniques
  • At least one year working in a support or service desk environment with a clear record of strong performance
  • Willingness to work alternate shifts and partner with other leadership team members to ensure appropriate leadership representation is present at the Service Desk on a 24 x 7 x 365 basis
  • Experience in successfully handling challenging customers and difficult situations
  • Advanced root cause and user productivity analysis
  • Contagious enthusiasm fueled by a desire to help
  • An extremely high bar for success and a service quality mindset
  • Unwillingness to accept status quo and a passion for driving transformational change
  • Workforce management processes and tools
  • Incident and problem ticketing systems
  • Knowledge management tools and maintenance strategies
  • Password reset tools and verification requirements
  • Remote access tools, including both intranet and internet capability

Support Specialist Resume Examples & Samples

  • Calls current and former employers to review accurate employment information
  • Orders homeowners and/or flood insurance declarations page needed to satisfy credit guidelines from insurance company directly
  • Reviews the flood insurance provided and validates that sufficient coverage exists
  • Orders or requests the following documentation: UW conditioned credit supplements, Verification of Rent/Mortgage/Deposit, tax documents, documents verifying income and 4506t
  • Reviews 4506t for accuracy
  • Review and take action on title reports used for purchase or refinance transactions, which can include title, tax cert, or wire instructions
  • Compare information from the title report with the appraisal and other documents associated with the transaction
  • Complete “one-off” scenarios as required by underwriting, processing or sales
  • Updates the system of record and works daily priorities
  • Communication with external agents and internal colleagues to resolve issues and discrepancies

SQL Product Support Specialist Resume Examples & Samples

  • Meet established service delivery guidelines such as customer satisfaction, phone based activities, and schedule adherence
  • Facilitate resolution of complex technical issues in all areas of assigned products by collecting the necessary data or recreating in house
  • Provide suggestions for alternate support options for customer issues that are not related to the supported products
  • Act as a point of contact for customers during support incident, keeping them updated on the status of reported problems
  • Report software defects and customer suggestions to appropriate responsible groups
  • Share knowledge through the contribution of articles to the knowledgebase
  • Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed
  • Perform other duties and projects as assigned
  • Using professional/technical knowledge, guided by known practices and established precedents, make decisions within defined parameters to impact schedules and deliverables of the project/function
  • Work under general guidance with results reviewed periodically, seeking approval from others on matters outside of job or role as needed
  • Participate in problem solving usually pertinent to project deliverables and requiring the analysis of several factors. Solutions are determined within broadly defined methods and techniques and may require the application of specific professional/technical knowledge to develop solutions
  • Help promote an effective team environment
  • Effectively interact with peers both inside and outside project/functional area to accomplish goals and achieve cooperation
  • Familiarity with one or more current enterprise operating systems is a must: Unix, Linux, HPUX, Solaris, AIX
  • Experience with current enterprise database product and technology is a must. (MSSQL/Oracle)
  • Experience in the use and configuration of Web HTTP and application servers
  • An understanding of programming logic is an asset
  • Previous document management experience is an asset
  • An understanding of networking and network security is an asset
  • Strong communication skills - written, oral, and technical
  • High level of patience and composure
  • 1 plus years of similar or relevant experience, degree or diploma
  • Experience in a Customer Service role is an asset
  • Customer Orientation
  • Accountability
  • Technical Mastery
  • Commitment

Revenue Management Support Specialist Resume Examples & Samples

  • Assist with the day to day operation of the revenue management department including
  • Preparation for pricing calls, data gathering, reporting, renewals and other initiatives as directed
  • Effectively gather, scrub, organize & maintain data points as directed. Identify and investigate data inconsistencies and reconcile conflicts. Ensure the integrity of data, documentation and reports by thoroughly reviewing the final product before application or distribution
  • Assist with the regularly scheduled renewal process by entering data into our software, creating reports, and other associated tasks
  • Facilitate periodic pricing calls with property operators and review pricing change requests
  • Assist with analysis, reporting, and ad hoc reporting as requested
  • Respond to internal support tickets. Provide friendly, responsive support to our internal customers
  • Ability to gather and interpret relevant data and information
  • Solid mathematical aptitude and effective project management skills
  • Advanced skills in Microsoft Excel, Access, Word and Power Point
  • Solid understanding of revenue management practices
  • Solid understanding of fundamental apartment operation principles (amenity valuation and competitor comparisons)

CSS Product Support Specialist Resume Examples & Samples

  • Under general supervision, conducts logical analysis of complex customer issues and management information requirements associated with a specific suite of products
  • Researches and validates application, back-end or technical issues to aid customers in understanding product functionality and outputs
  • Develops a thorough understanding of the suite user interface in order to investigate customer queries and issues
  • Works collaboratively in a team environment with account managers, implementation and development resources to meet customer expectations regarding the resolution of maintenance issues / service requests
  • Recognizes repetitive customer issues to facilitate the development of quality products
  • Communicates effectively in written and spoken English with co-workers and customers around the world
  • Responsible for successful completion of training provided by the company on the designated product suite of support
  • Assumes responsibility for their own training and increasing their knowledge base as it relates to this position, making a personal commitment to use all resources available to achieve this goal
  • Makes a conscious effort to contribute value-added services and ideas to our customers
  • Demonstrates effective teamwork skills
  • Demonstrates ability to perform all position related tasks and master position requirements in order to earn advancement
  • Consistently meets established KPI targets tied to yearly DPM objectives
  • Shows basic proficiency using Siebel CRM tool
  • Applies technical knowledge which may include Unix/Linux , Windows operating systems. May also require SQL, Oracle and Shell Scripting knowledge to resolve complex software problems
  • Monitors and resolves the issues that are reported by the customer. Must have the ability to evaluate the impact of the issue to the customer and escalate issues. Act as the lead interface with the customer, internal or external, regarding support on our products
  • Ensures that approved methods, processes, and tools are consistently used
  • Ensures that customer needs are satisfied by providing specific product support. Manage efforts of company, customer, and third party vendors to ensure that an integrated solution is provided to meet the customer's need and within organizational expectations
  • Will deliver the highest level of customer service and satisfaction while continuously demonstrating excellent teamwork, interpersonal skills, and commitment
  • May hold scheduled calls with customers to review Service request status and prioritization
  • On-call duties may be required
  • Demonstrate sense of urgency for sensitive issues
  • Participate in customer visits and cutover support
  • Collaborate in drafting and reviewing customer communications
  • Contribute to the development of Product Analysts by assisting them with their daily work (mentoring)

Tech Support Specialist Resume Examples & Samples

  • Support the development, selection, purchase and/or acquisition of multiple end-user hardware, networking, telecommunications, server maintenance and application development tool-sets
  • Conduct code or environment reviews to determine compliance to company standards
  • Provide advanced triage and resolution of complex coding or environmental issues
  • Project oversight of major technology initiatives, for activities such as code development, package acquisition, server replacements and/or system migrations
  • Provide/support solution estimate development and change cost management for assigned tasks
  • Self starter with 3-5+ years of experience as a Java and/or C# developer in the area of technology projects, application development or similar

Product Support Specialist Summer / Seasonal Resume Examples & Samples

  • Monitor, document and report failure trends in Garmin equipment
  • Review special circumstances and authorize warranty service when deemed appropriate
  • Compliance with HRD-003 (Garmin’s Attendance Policy)
  • Demonstrated strong and effective verbal, written, and interpersonal communication skills
  • Driven problem solver with proven success in solving difficult problems
  • Must possess proficient and effective data entry skills
  • Must possess proficiency using personal computers relevant to the essential functions of this job description

Tech Support Specialist Resume Examples & Samples

  • The Customer Service Rep will be responsible for routine customer questions relating to product usage, as well as technical support issues relating to the VinSolutions family of products
  • Handle routine customer questions relating to product usage, as well as technical support issues relating to VinSolutions family of products
  • Accurately logs all customer information in the CRM customer ticketing system
  • Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure
  • Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely
  • Facilitate communication from Support Team to other departments as needed to complete Cases
  • Knowledge of various computer applications including experience with business support applications such as MS Office (Word, Power Point, and Excel) required
  • Technical background preferred
  • Must be flexible to work any shift during business hours, currently Monday - Saturday, 7AM - 7PM (hours subject to change to meet business needs)
  • Associates Degree or Technical Certification required or commensurate work experience

Senior Loan Support Specialist Resume Examples & Samples

  • Must have a fundamental grasp of loan origination, servicing, primary systems
  • Strong PC Microsoft word and Excel skills. Basic knowledge of PNC's documentation and compliance requirements. Strong time management, problem solving and analytical skills
  • Ability to read and interpret complex loan documents
  • Detail Oriented

Loan Support Specialist Resume Examples & Samples

  • Ability to create and enhance production goals and team metrics
  • Proactive in problem solving/conflict resolution
  • Accountable to production & quality goals
  • Experienced with Microsoft products
  • Experience with collaboration
  • Experience with providing positive & constructive feedback to others
  • Experience with process improvement & implementation
  • Ability to multi-task and prioritize daily work
  • Ability to make independent business decisions

Technical Platform & Support Specialist Senior Resume Examples & Samples

  • Bachelor’s degree in IT-related field, such as Computer Science, IS, and Telecom
  • Two to 5 years’ experience assisting specific support function
  • Level 2 operational support of Transmissions for all Mainframe, Wintel and Midrange platforms
  • Must have strong analytical and troubleshooting skills to diagnose, and resolve hardware, software, or other system issues working with the team and vendors as needed to follow best practices within the company
  • Candidate must be able to take on and complete 24 hour On-Call support as needed/specified for on call rotation to support production issues within the environment depending on role. With this comes communication to upper management as required for updates/plan of action
  • Plan, coordinate, and implement changes needed to protect customer data, software, and hardware using in place change management system while following process and procedure
  • Documentation is a requirement of this job implementing new process and procedures as needed along with as needed shift report documentation depending on role
  • Perform other duties as assigned supporting the environment working on incident tickets for software installs, inquiries, storage increase, reboots

Loan Support Specialist Resume Examples & Samples

  • One to three years of related experience
  • Excellent time-management skills with the ability to multitask to complete procedures and meet deadlines
  • Must be detail oriented with high level of accuracy required
  • Loan processing or Operational experience preferred

Loan Support Specialist Resume Examples & Samples

  • Excellent time management skills to adhere to applicable processing procedures & deadlines
  • Strong PC Skills
  • Minimum of 1-3 years of related experience
  • Loan Processing or Operational experience preferred

Business Services Technical Support Specialist Resume Examples & Samples

  • Works with customer via phone to resolve Tier I technical issues, including but not limited to billing, cable modem provisioning, router configuration, LAN configuration and general software troubleshooting
  • Schedule Trouble calls (truck rolls) for Business Class customers
  • Diagnose and resolve minor software/hardware problems while maintaining ownership and accountability
  • Maintains current knowledge of new product upgrades and features
  • Works with Sales team to ensure customer satisfaction and appropriate billing charges for new and existing customers
  • Communicates directly with Business Class customers to answer account-related questions and resolve billing issues
  • Interfaces with Accounting, Construction, Dispatch and other organizations to ensure customer issues were addressed and resolved
  • Submits credit adjustments and modifies billing codes on Commercial accounts as needed
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • A+, Net+, MCP or similar certification
  • Knowledge of cable modem installation and configuration
  • Familiarity with Microsoft email software (Exchange, Outlook, Outlook Express), and to configure them for POP email
  • Working knowledge of AS400 Billing System and Business Class work order entry processes
  • Working knowledge of Local Area Networks and Internetworking Protocols (IP)
  • Working knowledge of routers, switches, hubs and general network design

Am Private Bank Opm Support Specialist Resume Examples & Samples

  • Ability to work in deadline oriented environment and prioritize tasks appropriately
  • The ability to adapt to a rapidly changing business and technological environment (e.g., introduction of a new product or work environment capabilities) and to utilize the tools which are available to service clients more efficiently
  • Knowledge of domestic and international securities (equities and fixed income); settlement process, corporate action processes; understanding of foreign exchange process
  • The ability to apply product/industry and operational knowledge to solve problems and meet client needs

Web Support Specialist Resume Examples & Samples

  • Experience in information technology with an emphasis on working with E-Commerce related technologies, ideally in a support function
  • Detailed understanding of Web/MQ technologies and how they function in secure environments
  • Web Hosting (DMZs)
  • Experience working with WebSphere Application Server and WebSphere MQ

Tech Support Specialist Resume Examples & Samples

  • Ability to work varying work scheduled
  • Superior phone skills and ability to connect with the customer
  • Ability to multi-task across several open cases and manage time well
  • Good written skills
  • Possesses practical hands-on technical skills
  • Follows-through on commitments made to customers and HMH employees
  • Takes a calm and mature approach to dealing with difficult problems and people
  • Willing and able to learn new products
  • Is typically more proactive vs. reactive in addressing issues and solving problems
  • Adapts quickly to change
  • Support of various hardware platforms including MS Windows 7/8, Macintosh, Tablets, and various mobile devices
  • J2W:MO

Release Support Specialist Resume Examples & Samples

  • Coordinate with other x-functional teams to maintain high end-to -end integrity and accuracy of products being staged including validation of web pages look and feel, download flows, and all accompanying descriptive attributes as applicable to each product release
  • Acts as primary contact during GO Live activities providing coordination of timing of the release with inclusion of all vested stakeholders
  • Responsible for providing guidance on all major legal milestones to the product teams to ensure release compliance with vmware legal procedures and regulations
  • Technical duties include but not limited to running hash checks against staged binaries, use of FTP clients and variety of highly sophisticated internal tools to provide enablement for minor/maintenance releases

Deal Support Specialist Resume Examples & Samples

  • First level university degree or equivalent experience; may have advanced university degree
  • Typically 3-5 years of experience in procurement or supply chain function
  • Strong understanding of procurement processes, industry, and suppliers
  • Strong analytical skills
  • Strong business application skills (e.g., Microsoft Excel, Microsoft PowerPoint) and supply chain modeling skills. Strong knowledge and use of procurement tools and
  • Strong communication skills, including presentation and negotiation abilities. Basic Project Management Skills. Basic ability to develop suppliers
  • Strong teamwork and basic leadership skills; basic influencing skills
  • Mastery in English and local language
  • Advanced German skills
  • Ability to create a contract using standard HP contract templates with supervision. Applies cause and effect thinking to identify common contract risk areas. Capable of applying prepackaged contract solutions to obtain acceptable outcomes. Solid understanding of fundamental contracting principles
  • Good understanding of HP business units and HP business strategy
  • Excellent cultural knowledge of supplier locations

Planning & Process Capability Support Specialist Resume Examples & Samples

  • First level university degree or equivalent experience
  • Typically 4-6 years of experience in a business or facilities- related function
  • Advanced communication skills; capable of managing service providers
  • Strong computer and analytic skills
  • Good project and program management skills
  • Solid understanding of program costs and financial impacts

CIB Ops-trades Support Specialist Resume Examples & Samples

  • Demonstrable solid understanding of cash and derivative instruments and market dynamics preferably to include credit as an asset class
  • Strong understanding of transaction lifecycles, systems and controls and the functions responsible for execution of those controls
  • Proven track record in partnering with Technology, Legal and Compliance to implement change and drive operations agenda
  • Manage internal projects relating to improving operational controls and maximizing efficiency, specifically implementing Regulatory Change agenda into the BAU processing
  • Numerical aptitude
  • Ability to quickly grasp new features/products in a complex environment
  • Self-starter and ability to work under limited supervision
  • A keen eye for attention to detail
  • Good time management & multi-tasking skills
  • Good relationship building skills and ability to deal with counterparts at all levels
  • Strong leadership potential
  • Proactive mindset
  • Excellent Excel skills

Support Specialist Accounting Resume Examples & Samples

  • Act as liaison between customer care, our suppliers, management, and accounting to ensure effective communication and problem resolution on open credit and debit balances
  • Maintain necessary reports and statistical data on invoice and purchase order adjustments
  • Solicit and collect necessary government forms required for Sellers
  • Answer customer inquiries regarding settlement payments due
  • Manage large volumes of orders, emails, and requests
  • Cross train and assist in other areas of Department which may include; canceled/postponed events, order tracking, UPS claims, and responding to customer email inquiries
  • Ability to assist with other requests and special projects as necessary and assigned by the Department Manager
  • 2+ years of relevant professional experience – customer service, bookkeeping or accounting background
  • Must have proven track record of success and accuracy in a fast-paced deadline driven environment
  • Demonstrate the ability to manage multiple tasks and rapidly shifting priorities
  • Proven problem solving skills with attention to detail and follow-up
  • Must be self-directed and effective working independently, yet equally comfortable contributing in a team environment
  • Proven organizational skills
  • Availability to work a flexible schedule, including nights, weekends, and holidays as needed
  • Proficient in Microsoft office products

Order Screening Support Specialist Resume Examples & Samples

  • Review orders in order to identify fraudulent activity
  • Assess potential risk exposure
  • Must be a quick learner who is willing to learn new processes and procedures
  • Minimum of 2 years general office experience
  • Previous financial or banking industry experience extremely helpful
  • Bi-Lingual preferred

Intervest Loan Servicing Support Specialist Kirkland Resume Examples & Samples

  • High School Diploma or Bachelor’s Degree
  • Proficiency in Excel and Word
  • Strong interpersonal, problem solving, analytical and organizational skills
  • Highly organized, detail oriented, and efficient work habits
  • Experience in loan servicing or property insurance is a PLUS!
  • Medical, Dental, 401K
  • Vacation time
  • Sick time
  • Paid holidays
  • Room for growth and advancement

Support Specialist Windows Resume Examples & Samples

  • Takes ownership and works on “quick-fix tickets” (e.g. system resources, MyRackspace requests)
  • Escalates support requests (phone/ticket) according to escalation procedures
  • Manage incoming customer calls
  • Schedules and coordinates maintenances
  • Provides basic troubleshooting of system
  • Basic Knowledge of user accounts and passwords and DNS configuration
  • Queue management – moving tickets to relevant departments, non-response tickets, required feedback tickets
  • Previous experience working in a related field or educated to degree level or equivalent
  • Knowledge of TCP/IP ports and services
  • Understanding of DNS & Active Directory
  • Excellent attitude with a great phone telephone manner
  • Must have the ability to record and follow detailed instructions
  • Must have the ability to work in a Linux command line environment or a Windows environment
  • General Server knowledge – CPU usage, memory, SysStat, task manager, event viewer, Log Files for diagnosis
  • Due to the 24x7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, holidays, etc
  • Patching – RHN or WSUS
  • Familiarity with Red Hat or Windows Server

Finance Competence Support Specialist Resume Examples & Samples

  • Financial (CCA related) Master Data management, quality assuring the data content by proactive monitoring and validation and gatekeeping of individual requests
  • Being responsible to have all stakeholders informed about Master Data content
  • 24/5 support towards Cost Center Managers of CCA related processes, including master data, forecast, cost center cost analysis
  • Deliver “Super User” and “Specialist” competence support in certain Finance related areas (AssureNet, GRC PC)
  • Liaising with regional FSS for 1st/2nd line interfacing
  • A degree in Business Administration, Economic or Accounting or the equivalent working experience

Senior Loan Support Specialist Resume Examples & Samples

  • A High School diploma or equivalent. An Associates degree is preferred
  • 3+ years of prior loan processing experience
  • Strong time management, problem solving and analytical skills
  • Strong PC Microsoft word and Excel skills

Loan Servicing Support Specialist Resume Examples & Samples

  • Update and maintain customer accounts using company system
  • Basic data entries consisting of customer insurance information, address changes/updates, and return mail
  • Track and record amount of insurances and return mail received
  • Assemble loan servicing reference guide books and update when required
  • Clearly communicate with team members & coworkers in order to maintain a cohesive and efficient work environment
  • Perform other related duties as required
  • Proficient in use of desktop applications
  • Comfortable with repetitive work and ability to stay motivated
  • Must be proficient in Microsoft Word, Outlook, and Excel
  • Ability to accurately enter data with strong attention to detail
  • Strong time management & organizational skills
  • Ability to handle multiple projects at the same time and ability to prioritize effectively
  • Motivation and initiative to work independently and as a team player; adaptable & flexible
  • Comfort with working in a fast-paced, constantly changing environment
  • Flexibility in working longer hours or change in schedule, when necessary
  • Education: High School diploma or equivalent. Bilingual preferred
  • Experience: Auto Finance/Customer Service preferred

Appl Development Products Support Specialist Resume Examples & Samples

  • Installation, Configuration, and Administration of WebSphere Application Server, Apache
  • Scripting in Shell, Perl, Python and Tcl to automate day-to-day system administration
  • Resolving developer-submitted requests for day-to-day administrative tasks, enhancements, and product issues
  • Collaborating with developers, system administrators, and IT architects to plan and set-up refreshed environments for quarterly client deliverables
  • Install vendor middleware and third-party software upgrades
  • Perform load balancer implementations
  • Maintain, administer, and configure Lightweight Directory Access Protocol (LDAP) for Enterprise Applications
  • Ability to develop shell scripts
  • Demonstrated knowledge of database (DB2) Unix/Linux, Tomcat 5.x, WebSphere, Subversion (SVN), Jenkins, Jdeveloper, Eclipse and advanced Java/J2EE

CTI ICG Core Infrastructure Windows L Support Specialist Resume Examples & Samples

  • Ongoing forecast management
  • Strong understanding of architectural concepts and design
  • Knowledge of Middleware products such as MQ-Series, Tibco EMS, WebSphere and WebLogic
  • Knowledge of office automation products such as Word, Excel, PowerPoint, Visio, etc
  • Knowledge of industry standard server benchmarks and other add-on hardware products
  • Significant experience in multiple core infrastructure technologies allowing for broad understanding across groups of technology
  • Demonstrated influencing skills to drive technology change across both client and CTI based groups
  • Basic business product knowledge across supported business line(s) to a level suitable to understand the use case for all applications and infrastructure technologies deployed

Investments Support Specialist Resume Examples & Samples

  • Leadership skills and strategic thinking
  • Must be highly disciplined, a self starter, and have the ability to execute on assignments independently
  • Adaptability to learn new tasks and demonstrate a willingness to understand the details of a process
  • Strong capacity for operating in a flexible, dynamic environment where creative and strategic thinking is required
  • Ability to multi-task and work well under pressure to meet deadlines
  • Strong organizational and prioritization skills
  • High level of integrity

The Woodlands Commercial Credit Lending Support Specialist Resume Examples & Samples

  • Assist with requesting, ordering and compiling supporting documentation for the processing of lines of credit and loan applications. This includes information from the customer such as historical and current financial, tax and income information as well as ordering credit reports
  • Maintaining one-time builder files, processing the requests and related documentation
  • Assist with monitoring compliance of ongoing financial reporting and requirements of active lines and loans
  • Support for lending assistants with new start memorandums for active lines; ordering appraisals, title searches, flood determinations as needed
  • Support with closings, renewals, payoff requests, wire transfers, payments, draw requests, ordering inspections and line of credit advances as needed
  • Administrative support for Commercial Lending personnel as referenced herein, including monitoring compliance, financial reporting, preparing reports and maintaining files
  • Assist with other department administrative and branch banking services as needed
  • Perform other job related duties or special projects as assigned
  • Proficiency with Microsoft Office (Excel, Word, Outlook, SharePoint) and ability to navigate financial software applications (Mozart, Bancline) and related websites
  • Excellent organizational skills with the ability to prioritize workload and multitask in a fast pace environment while maintaining attention to detail
  • Strong customer service skills with effective problem solving abilities
  • Ability to interact and communicate effectively with internal and external parties
  • Good understanding of financial institution products and services
  • 3-5 years of experience as a credit analyst, loan documentation, or other directly related experience required
  • 1-3 years of administrative or executive assistant experience required

Tech Support Specialist Resume Examples & Samples

  • 0-2 years -- Desired/Required Attributes
  • Strong customer service focus - able to demonstrate ability work as part of a team in a busy, high volume support environment
  • Able to interact effectively and confidently at all levels with strong customer communications skills, written, oral and face-to-face
  • Keen to learn and keep pace with the latest technologies
  • Previous experience/knowledge of HMH products is highly desirable
  • Familiar with Networking environments
  • Certifications that sufficiently demonstrates ability to analyze, meet deadlines and problem solve in a product support environment

Mortgage Support Specialist Resume Examples & Samples

  • Minimum 2 years of mortgage experience
  • Minimum 2 years of administrative/office clerk experience
  • Minimum 2 years of experience of state and federal lending regulations including the Ability to Repay (ATR), RESPA, Reg B, Reg O, Reg Z, Fair Lending, etc
  • High School Degree or equivalent required – colleague education preferred
  • Superior communication skills, both verbal and written
  • Performs duties with minimal supervision and actively engages Supervisor and/or Manager to resolve complex issues
  • Strong time management skills to plan and organize a large pipeline with regulatory deadlines
  • Represents basic qualifications for the position. To be considered for this position you must at least meet the basic qualifications

Premium Support Specialist Civil D Resume Examples & Samples

  • Technical account management for Premium Customers
  • Create and present proactive content to Premium Customers
  • Onsite support to help with installations, modernizations, and other issues
  • Critical period support to cover upgrades and installations occurring outside office hours
  • Regular status reports to keep Customers informed and firmly in control of next steps and future actions
  • Priority handling for escalated critical issues with Customer Support
  • Premium Support workshops to introduce the Premium Support service
  • Planned support costs with fixed fees for the additional services which allows you to budget ahead
  • Technical escalations: provide escalation assistance to internal Teams for complex products
  • Division Relationship: Ensure correct prioritization, visibility and resolution of technical escalations
  • Readiness and Training: provide readiness training to internal Teams, Autodesk Channel and Premium Customers. Ensure stakeholders are ready

Premium Support Specialist Resume Examples & Samples

  • Provide technical support to customers as well as internal staff, through web interface, via email and phone when appropriate
  • Provide Technical account management (QBRs, Technical Reviews, Assessments)
  • Onsite support to help with installations, migrations, and other issues
  • Critical period support to cover upgrades and installations occurring outside office hours
  • Research, verify, and generate detailed defect reports and wishlist requests
  • Regular status reports to keep Customers informed and firmly in control of next steps and future actions
  • Priority handling for escalated critical issues with Customer Support
  • Premium Support workshops to introduce the Premium Support service
  • Technical escalations: provide escalation assistance to internal Teams for complex products
  • Division Relationship: Ensure correct prioritization, visibility and resolution of technical escalations
  • Readiness and Training: provide readiness training to internal Teams and Premium Customers
  • Bachelor’s degree or equivalent experience in Industrial Design, Computer Science, or related field
  • Advanced knowledge of PLM, PLM, CAD and/or ERP software
  • Experience with Internet and/or Network infrastructure technologies (Web servers, network security, etc.)
  • Experience with relational database technologies (Oracle, Microsoft SQL Server, etc.)
  • Fluency in English. Any other language skill (French, Italian, Spanish, German or Russian) is a plus
  • Comprehensive knowledge of the Microsoft Windows environment
  • Excellent verbal and written communication skills; ability to convey complex technical details coherently
  • Strong customer service skills conflict resolution
  • Strong troubleshooting and analytical skills
  • Ability to present technical information to a live or virtual audience
  • Must be decisive, self-motivated and proactive, possessing strong desire to learn
  • Excellent Team player enjoying supporting and interacting with other members of a shared responsibility team

Document Support Specialist Resume Examples & Samples

  • Managing assigned clients/pipelines
  • Attend conference calls with clients to provide updates on the account opening status guidance for the completion of documentation as required
  • Complete review and due diligence of the account documentation ensuring all documents provided are in compliance with requirements per the country of account opening and in line with all legal and regulatory obligations
  • Manage various maintenance in the Client existing accounts
  • Review of daily documents and check if actioned on time, review of closures and co-ordination with Vendor & other internal team
  • Documentation reviews of standard Citi documents, local, legal and due diligence requirements, reporting deficiencies or providing account opening approval within tight SLA timeframes
  • Ensure that all required coding sheets for opening the accounts and all documentation are scanned timely after receipt of all required documentation
  • Liaison with the Clients Sales Management/Relationship community Building relationships , initiating change as deemed appropriate to improve cycle times/client experience
  • Review MIS on a regular basis and update the internal monitoring system to reflect current status of in-flight requests/deals
  • Provide training support as and when needed to other members
  • Ensure memos/processes designed by business are implemented and executed from an Operations perspective
  • Ensure key performance indicators for business are met
  • Ensure that all required coding sheets for opening the accounts and all documentation are scanned timely to Poland Hub after receipt of all required documentation
  • Work with ASU Head on key cluster/regional management initiatives that impact O&T
  • Raise issues to management at earliest opportunity to minimize any potential risk
  • Help standardize processes in country and in TCS
  • Prior client facing, legal or operations financial services experience would be advantageous
  • Strong and good understanding of Finance,
  • Organization skills with an excellent attention to detail
  • Strong communication/Client facing skills & interpersonal communication skills which will be required for both internal and external business partners
  • Working knowledge of a MS office tools (e.g. Word, Excel, Power point)
  • Ability to effectively influence
  • Ability to prioritize and multi-task based on urgency of business needs
  • Must have ability to work independently, as well as in a team environment
  • Strong PC skills, especially MS Office
  • Excellent written and communication skills with the ability to communicate at all levels
  • Confident in ability to achieve objectives by working with and influencing others who are not under their direct control
  • Financial services related qualifications would be advantageous (e.g. IAQ or similar)
  • Business process Re-engineering experience

Applications Support Specialist Resume Examples & Samples

  • Support of Addressable Products relating to ICOMS (Digital provisioning, PPV/EOD/iTV, Warehouse and Equipment, Program Service Guides (TRIO/ROVI), etc
  • Support of Open System, HTTP, TCP/IP, Web applications and Windows utilizing tools such as SPLUNK and SQL developer
  • Ownership of process driven interfaces touching or impacting supported products (Equifax/PTM/EOD/WFA/Wireless, Batch Interface Process, API Gateway, Web Services, and ICOMS)
  • Serve as the change management liaison for group supported products
  • Work closely with business partners, Field Operations, Customer Care, Web Strategy, and NetCracker on new product requirements to support application life cycle from development through implementation to support
  • Create and maintain documentation for support system training

Asset Management Alternative Investments Support Specialist Resume Examples & Samples

  • Manage relationships with hedge/private equity funds and fund administrators
  • Instruct subscriptions, redemptions, and transfers to hedge fund administrators
  • Support capital calls and capital distributions for private equity funds
  • Process alternative investment transaction bookings
  • Assist with the pricing and reconciliation of hedge/private equity fund positions

Web Support Specialist Resume Examples & Samples

  • Excellent communication skills which include the ability to interpret needs from a non-technical customer
  • Website and or graphic design experience in a client-facing position desired
  • Natural aptitude for problem solving and critical analysis
  • Proficiency with WordPress and Adobe Photoshop preferred
  • College degree and related design, marketing and/or golf industry experience

Commercial Bank Risk-credit Support Specialist Resume Examples & Samples

  • Reporting to a Credit Support Associate, the CTL Credit Support Specialist (CSS) provides support for teams of Credit Underwriters & Credit Executives located throughout the United States
  • The CSS is primarily responsible for the data integrity of the Approval Recording and Control (ARC) proposals & assists with credit file maintenance
  • The CSS has a solid understanding of credit process, policies, loan systems, and the ability to read and navigate through loan agreement documents - ability to navigate within Credit Policy is also beneficial
  • The CSS has a strong understanding of Credit Family Structure, Exposure Aggregation and ability produce consistent Data Quality in their work
  • The CSS has strong interpersonal skills, including the ability to communicate and interact with people a