Support Specialist Resume Samples

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S Harber

Sammy

Harber

530 Pfannerstill Causeway

Houston

+1 (555) 211 6403

530 Pfannerstill Causeway

Houston

Phone

p +1 (555) 211 6403

Experience Experience

San Francisco, CA

Support Specialist

San Francisco, CA

Hansen, Schaefer and Berge

San Francisco, CA

Support Specialist

Preparing, scanning, and mailing out welcome packets to newly enrolled patients
Providing first line support to SAP users
Following SalesFoce certification is a plus
Filing paper documents
Performing database maintenance
Providing support to other teams and Leadership Team Members
Creating and maintaining spreadsheets

San Francisco, CA

Tech Support Specialist

San Francisco, CA

Kuhn-Ullrich

San Francisco, CA

Tech Support Specialist

Find and assist business users who have poorly performing queries and suggest ways to improve them
Provide/support solution estimate development and change cost management for assigned tasks
Provide excellent customer service while developing full solution for customer
Assisting in development/testing of field fixes and updates, and implementing these solutions with the agreement of the responsible product platform
Provide help desk support for technical inquiries from the Volvo CE dealer network
Developed knowledge of basic network concepts
Work closely with our resellers to identify customer pain points and provide quick, definitive solutions

present

Chicago, IL

Management Support Specialist

Chicago, IL

Feeney Inc

present

Chicago, IL

Management Support Specialist

present

Developing collaborative work relationships within own team and cross-functional, including representation of team towards senior management
Contribute to the development of the Department Balance Scorecard and monthly performance reporting of the Balance Scorecard
Managing all administrative matters regarding daily work of Global Operations Management
Develop collaborative work relationships within own team and cross-functional, including representation of team towards other senior executives
Support, improve and communicate Management Information metrics relevant to the firm activities
Management assistance of all organizational and strategically tasks and quality control
Managing Workflows and monitoring items like vacation requests, purchase orders, internal orders, distribution lists, Inventory etc

Education Education

Bachelor’s Degree in Appropriate Discipline From

Hofstra University

Bachelor’s Degree in Appropriate Discipline From

Skills Skills

Excellent math ability. Excellent proofreading ability. Accurate data entry and typing skills
Ability to function as both a strong team player and as an independent consultant, as necessary
Demonstrates a basic knowledge of a technical or specialty area
Candidate should have basic electrical / electronics knowledge
Ability to use small hand tools, ladders, laptop, Smartphone and tablet
Ability to exercise good judgement in performing responsibilities
Ability to communicate well with people via telephone and electronic mail
Ability to use personal computer and software
Ability to lift and transport textbooks/materials to designated areas
Basic office practices, procedures and methods

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Support Specialist Resume Examples & Samples

Applies some advanced skills and procedures appropriate for the position within assigned functional area
Performs duties and tasks that are frequently nonroutine Refers only the most complex issues to higher level
Schedules, reports, and tracks information for department
Collects data for preparation of various reports, budgets, and variance analyses
Compiles data for reports and collates into a single report
Assists in preparing, reviewing, or auditing reports
Assists with more complex research and investigation. May prepare analyses of information
May assist in orienting and training lower level employees
Performs other duties and responsibilities as assigned
Basic office practices, procedures and methods
Basic mathematical calculations
Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines
Operating standard office equipment and using required software applications to produce correspondence, electronic communication and maintain spreadsheets and databases
Build solid, effective working relationships with others
Coach others in the development of their skills
Execute instructions and request clarification when necessary
Provide courteous, timely service when addressing customer questions and concerns
Speak clearly and concisely
Convey information clearly and effectively through both formal and informal documents
Constructively work under stress and pressure when faced with high workloads and deadlines

Mutual Fund Trade Support Specialist Resume Examples & Samples

1-3 years financial services or related experience; prefer this experience to be in the investment brokerage industry
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other standard office procedures and terminology
Strong and reliable mathematical skills
Strong and effective written and verbal communication skills

Peoplesoft Hrms Support Specialist Resume Examples & Samples

Re-create, analyze, troubleshoot, and provide diagnosis of incidents relating to off-the-shelf and proprietary applications and/or platforms
Determine root cause of incidents (configuration vs. defect)
Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve incidents
Install applications in supported environments
Deploy application upgrades and fixes
Execute scheduled or unscheduled tasks relating to operational maintenance and monitoring of applications
Perform routine audits of systems for the purpose of preventative maintenance of applications and reporting on their status
Adhere to E&Y and ITIL guidelines for Incident, Problem and Change Management
Effective call management including logging, monitoring / updating, prioritizing and resolving calls in a timely fashion
Ensure all work is carried out and documented in accordance with required standards, methods and procedures
Share Independence Business Knowledge; give guidance, training and leadership to Team members
A Bachelor's degree in Computer Science or a related discipline, or equivalent work experience
3 years in Application Management, Development/Operational Support environment/discipline
Demonstrable knowledge of Windows 2003/2008 server O/S
Demonstrable Intermediate to Advanced knowledge of web platforms such as IIS, WebSphere, etc
Experience with HR and Self Service PeopleSoft modules
In depth knowledge of SQR, UNIX/LINUX Shell Scripting
Experience with Peoplesoft 8.9 and 9.0
Experience with F-Secure, Control-M batch job scheduling tool
In depth knowledge of Oracle 10g, 11g Databases
App/Web Server experience
In depth knowledge of Peoplesoft Tools such as Application Designer (People Code Component/Page/Record, Application Engine, Component Interface, Data Mover, Workflow)
Experience supporting applications in shared or virtual environments
Unix/Linux and Security
Ability to read and understand code (Code-competency) for diagnosis, escalation to tier 4 teams
Knowledge of Stored Procedures, SSIS and Data Transformation Services
Understanding of n-Tier application architecture concepts
General knowledge of SQL2000 and In-depth knowledge of SQL2005/2008
Familiarity with SQL DBMS interface and integrated tools
Proven ability to create simple queries, running pre-defined scripts, configuration, security, and interpreting logs and traces
Demonstrable knowledge and familiarity with T-SQL or PL/SQL
Flexibility in scheduling with a willingness to work extra non-standard hours
Good interpersonal and communication skills (verbal and written)
Ability to meet agreed deadlines, with demonstrable Productivity (Incident Completions etc.)
Required to work in a virtual and culturally diverse environment
ISEB Certificate in Application Management Essentials, preferred
MCITP - Microsoft Certified IT Professional, preferred
ITIL Foundation Certificate in IT Service Management, preferred

Private Bank OPM Support Specialist Resume Examples & Samples

Strong analytical and problem solving skills to assist money managers in resolving issues and improve overall servicing; strong knowledge of quality control techniques and the ability to analyze client accounts, activity, etc. to provide superior client service
Work effectively in a team environment
Organized and detail focused
Strong aptitude to identify and minimize investment/business risk
Bachelor's Degree or Equivalent JPMorgan work experience
3-5 years of financial industry experience a plus

Asset Management Middle Office Trade Support Specialist Resume Examples & Samples

5 years of Operations experience
Operations Management experience
Must have a control-oriented mindset

Distribution Support Specialist / Analyst Resume Examples & Samples

Associate will act as a client advocate to ensure that operational and client service needs are met for those intermediaries that leverage strategic platforms, such as Fidelity, Schwab, etc. In addition, engage opportunities to further advocacy role within other platform and distribution partner relationships. Partner with new platforms and distribution partners to ensure successful integration into the Russell trading environment. Maintain complete and accurate records of such interactions and maintain and keep current the team’s information about each partner’s operational environment and contacts
Provide operational oversight and review related to intermediary operational processes, compliance reviews, and operational legal agreements. These responsibilities include ongoing administration of review and oversight programs, interaction with intermediary partners related to operational compliance, ensuring specific compliance issues are resolved or addressed, and ensuring that operational contract terms are in compliance with fund offering documents as well as applicable policies, rules, and regulation
As assigned, participate on cross-functional project teams as a distribution operations representative and take beginning to end responsibility for the assigned portion of the project as determined by the project team lead and/or management. Project responsibilities will be completed on time and impact to other responsibilities will be minimized
Ensure that properly documented processes and procedures exist for the Distribution Support Team. Adjust or redesign processes and procedures as needed to accommodate the changing environment. Provide process and/or technical improvement insights in area of support and service expertise to improve team efficiency, with a primary focus on providing scale to the business and quality processing for distributors and the funds
Bachelor's degree inBusiness Administration or Finance preferred; additional work experience may be accepted in lieu of a degree
FINRA Licensing - Series 7 and 66 is preferred
5 years ofexperience and demonstrated working knowledge of operations based financial environment with trading functions, processes and procedures; 5-8 years preferred
5 years ofproven customer service skills within a remote service environment. Preference for operational support experience
3 years ofproject management processes and experience working within a multi-disciplined project environment
3 years ofoperational compliance experience including resolution of compliance issues and legal agreement review
Computer skills – working with various software products (i.e. Excel, Word and Access) and the demonstrated ability to learn and adapt to custom computer solutions
Proven superior communicationskills - both verbal and written with the demonstrated ability to lead through influence
Proven ability to work on multiple tasks concurrently, and deliver required results
Proven ability to influence and lead, and manage team productivity through metrics
Ability to make, validate and act on decisions using sound and logical judgment as well as assisting others to make these decisions using tools, policies, and procedures provided for such purpose
Demonstrated ability to prioritize tasks, deal with ambiguity and solve complex operational and relationship issues on an timely basis and assist others with these processes

Listed Derivatives Trade Support Specialist Resume Examples & Samples

Requires a focus on risk management and control with respect to regulatory requirements and reporting
Communicate with exchanges, brokers, internal and external clients, Legal and Compliance, and Technology
Managing top-day trade allocations for full service and clearing-only trades (ensuring client allocation requirements are met and the T+ statement generation is accurate and in keeping with the client Service Level Agreement), facilitating exchange-facing trade input (pit transactions), managing Privately Negotiated Trades (PNT) input, partnering with the Projects team with respect to testing, documentation, QA validation as well as interfacing with internal and external constituents to manage execution-only trade flow
Demonstrate a clear understanding of the business they support
Take personal responsibility for resolving client issues, is able to clearly escalate cause and resolution
Actively seek opportunities / challenge broader than current scope of role
Actively seek out new opportunities for self and career development
Actively participate in team meetings, raise issues, question others and offers solutions/ideas
Show a willingness to help others in the team with tasks and issues
Analyze problems to establish root causes and suggest clear, logical and practical solutions based upon extensive analysis
Contribute to refining controls and continuously improving and reducing operational risk for their respective area
Ability to build and manage relationships with the Business Unit, other Morgan Stanley infrastructure departments, and external contact points in client organizations
Demonstrate deep knowledge of the product and/or functional area for which they are responsible
Establish clear goals and set priorities for themselves as well as ability to teach other resources their job function
Articulate thoughts and ideas clearly and concisely using both written and verbal communication
Roll-up-the-sleeves, results orientated mentality
Effectively able to manage individually assigned tasks while incorporating Team duties and requirements
Ability to prioritize multiple and often conflicting requests from internal and external stakeholders
Manage and meet intra-day and end-of-day deadlines
Provide exceptional customer service
High degree of accuracy and meticulous eye for detail
Excellent verbal and written communication skills
Excel proficiency and ability to quickly learn proprietary applications
Self-motivated, inquisitive in nature, a strong appetite to learn
Passion for making a difference
Demonstrate commitment for risk management and clear focus on process improvement
Ability to identify and escalate risk items as they arise
Understanding of the regulatory environment and flexibility to adapt to change

Onsite Support Specialist Resume Examples & Samples

Provide 2nd line support
Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc) in accordance with firm policy and IT Services process
Resolve incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies
Keep the user informed on the progress of the call until they have agreed the resolution and the call is closed. Regularly update the call in Service Now and provide details of the fix
Where necessary escalate calls to other local or national support groups or to external service organisations, maintain responsibility for the call, and act as liaison between these and the user
Responsible for arranging the repair of end user hardware
Responsible for the refreshing of out of warranty equipment
Responsible for preparing machines for new hires including bulk intake programs
Assist with off-site support for firm sponsored functions/meetings
Provide ad hoc services such as networking of meeting rooms, configuring PCs and setting up rooms for projects and other special business needs
Maintain a thorough understanding of IT Services' organisation and service offerings in order to identify how best to address end user technology needs and incidents
Flexibility to travel when needed between locations
Remote support of other offices
Ensure that EY Security Compliance processes are adhered to
Working in a consultative manner to promote technology within the EY firm
Involvement with IT tasks related to office moves, build outs and relocations
Minimum 3 years of experience in end-user technology support
Experience with supporting mobile applications, Windows 7 and Outlook preferred
Excellent written and verbal communication skills. Feel comfortable with presenting between a small to large audience
Experience with supporting desktop technologies and applications (eg, SCCM, Outlook, MS Office, Good for enterprise)
Flexible proactive approach with a ‘can do’ attitude

Windows & SQL Server Dev & Test Support Specialist Resume Examples & Samples

IBM MQ Knowledge of the following would useful: HP Quality Centre, Quick Test Pro or other automated test solutions
Think both tactically and strategically
Can exert their own authority
Work both alone and as part of a team
Proactive problem solving experience
Strong work organisation and prioritisation skills
A flexible approach to working hours
A desire to drive a team and make effective change

Document Support Specialist Resume Examples & Samples

Ability to lift 35 lbs - 50 pounds
Time Management and Organizational Skills
Good Attendance
Ability to work in a fast-paced quality-oriented environment
Knowledge of relevant correspondent/retail process helpful
Knowledge of loan documents preferred

Sourcing Support Specialist Resume Examples & Samples

Procurement experience is required
At least 2 years Tactical sourcing experience is required (HW experience preferred)
Sourcing Buyer experience is an advantage
Experience in strategic sourcing process, spend analysis, market analysis is an advantage
Experience in reviewing contracts is required
Experienced in running and evaluating RFPs is required
Experience in using e-Sourcing application is required
Strong organizational and planning skills
Ability to adopt project management methods on smaller projects

Sourcing Support Specialist Resume Examples & Samples

2-3 years of buying, procurement or sourcing experience required, preferably in IT Hardware or Telco
Strong experience in reviewing contracts is required
Ability to support negotiations successfully on non business critical projects or against pre-agreed objectives

Am-private Bank Trade Support Specialist Resume Examples & Samples

Instruct and settle security transactions through Euroclear or local security markets
Process Cash transactions including cash only movement and time deposits
Execute and process foreign exchange transactions to support trade, income, corporate actions, derivative processing or outright FX
Fail management reporting settlement methods for various types of securities
Strong mainframe (OMNI, Cosmic,) and Desktop/PC skills
Bachelor's Degree or Equivalent JPMorgan Chase experience
Knowledge of both domestic and international securities (e.g., equities, fixed income, treasury, municipal, corporate bonds)
Strong technical/desktop skills
Ability to organize, multi-task & prioritize effectively
2 - 3 years of financial industry experience; operations experience a plus
Strong knowledge of the domestic and foreign settlement processes, foreign market regulations, and restrictions and time frames
Knowledge of settlement methods for various types of securities
Experience with JPMorgan technical systems (OMNI, Cosmic)

Systems Support Specialist Senior Windows Linux Administrator Resume Examples & Samples

Analyses technical problems in order to identify the technical approach and solution options for the given problem; this includes collaborating with project/work teams to resolve technical road-blocks, performing solution proof of concept (POC), and examining third party product offerings
Reviews tactical and strategic plans and assesses the feasibility and technical risk of incorporating a given architecture or solution into the internal technology environment and communicates the findings to senior management and/or project/work teams to assist with decision-making regarding the applicability of the plans to Enterprise/Line of Business (LOB) strategies
Reviews project documents (e.g., Functional Requirements Document and Solution Architecture Document) to ensure quality, completeness, and adherence to Capability Maturity Model Integration (CMMI) or Information Technology Infrastructure Library (ITIL) documentation standards, as well as to determine the impact of the implied changes to the design framework and identify synergies between project initiatives to ensure the efficiency and effectiveness of the technology
Defines custom architecture requirements around third party solutions to allow IT integration of these solutions into the technology environment to meet business requirements
Support day to day development work including
Environment planning, preparation and build
Code deployment to Development and QA, environment shake down and trouble shooting
Support production implementation
Act as second line support for the Operations Team
Work closely with vendors to assure appropriate support is provided
3-5 Years Linux and/or Windows experience
Possesses advanced verbal and written communication skills
Possesses advanced interpersonal skills
Possesses advanced problem solving and analytical skills
Demonstrates advanced customer service skills
Maintains advanced teamwork skills
Displays advanced presentation skills
Illustrates advanced leadership skills
Is able to manage in crisis situations

OMS Equity Trading Desk Support Specialist Resume Examples & Samples

Provide direct OMS related technical support for both domestic and international equity trading desks, composed of about 25 sales and traders
Train new users and handle any new releases or updates to system
Handle tactical and strategic troubleshooting issues related to the OMS system including user issues, pilot errors, etc
Heavy interaction, collaboration and partnership with traders, sales team, OMS provider staff, and internal IT/Helpdesk employees
Possible training of other tech support staff in the future
In-depth experience working with various OMS providers such as SunGard or Fidessa; knowledge and/or experience with other generic front-end trading systems
Superior understanding of equity trading business as it relates to system usage
Extremely responsive to client needs; strong client service skills and product knowledge
Strong attention to detail; accurate
Able to adapt quickly and appropriately in accordance with the constant demands of the business
Collaborative, energized by the open exchange of ideas

Fund On-boarding Support Specialist Resume Examples & Samples

Troubleshooting issues and recommending or performing actions to correct problems
Analyzing transactional data, general ledgers, and financial statements to understand the current client workflow
Assisting clients in reconciling data import templates to their financial statements and/or general ledgers
Assisting in the delivery and evaluation of software enhancements and upgrades including creating functional specs
Discussing business processes with clients, ranging from Accountants to CFOs
Formulating effective project plans and effectively manage the implementation timeline
Documenting client & fund administration issues and customization requests in an organized and detailed manner
2+ years relevant work experience, including, but not limited to private equity, accounting and other finance related positions (accounting preferred)
Associates Degree in Accounting/Finance preferred
Experience using QuickBooks and other accounting packages
Ability to successfully multi-task
Desire to work in a fast-paced, challenging environment
Well organized and detailed oriented
Ability to learn different software packages

Trading Desk Support Specialist Resume Examples & Samples

Trade capture of OTC Derivatives including group mailbox management
Daily control report suite review and pattern analysis
Generation and reporting of trading risk/PnL to validate daily trading activity
Ownership, investigation and resolution of exceptions/fails/breaks raised by all Front-to-Back departments that support the business – e.g. Clients, Front Office, Brokers, Vendors, External Validation, Settlements, Collater Management,Portfolio Reconciliation, Product Control
Liaison with various business partners across the bank
Involvement in the implementation of industry and regulatory initiatives through participation in internal working groups and/or external market forums – e.g. Dodd Frank, CCP Clearing
Trade capture of OTC Derivatives including group mailbox management Trade capture of OTC Derivatives including group mailbox management
Daily control report suite review and pattern analysis Daily control report suite review and pattern analysis
Generation and reporting of trading risk/PnL to validate daily trading activity Generation and reporting of trading risk/PnL to validate daily trading activity
Ownership, investigation and resolution of exceptions/fails/breaks raised by all Front-to-Back departments that support the business – e.g. Clients, Front Office, Brokers, Vendors, External Validation, Settlements, Collater Management,Portfolio Reconciliation, Product Control Ownership, investigation and resolution of exceptions/fails/breaks raised by all Front-to-Back departments that support the business – e.g. Clients, Front Office, Brokers, Vendors, External Validation, Settlements, Collater Management,Portfolio Reconciliation, Product Control
Liaison with various business partners across the bank Liaison with various business partners across the bank
Assisting in the implementation of strategic systems and vendor applications. This will involve User Acceptance Testing, on-boarding/go-live support, and implement controls to minimise Operational risk Assisting in the implementation of strategic systems and vendor applications. This will involve User Acceptance Testing, on-boarding/go-live support, and implement controls to minimise Operational risk
Regular liaison with IT teams, Front Office, Back Office and Global Middle Offices Regular liaison with IT teams, Front Office, Back Office and Global Middle Offices
Involvement in the implementation of industry and regulatory initiatives through participation in internal working groups and/or external market forums – e.g. Dodd Frank, CCP Clearing Involvement in the implementation of industry and regulatory initiatives through participation in internal working groups and/or external market forums – e.g. Dodd Frank, CCP Clearing
Regular collation and analysis of data for Management Reporting Regular collation and analysis of data for Management ReportingRequirements
Min. BA degree, preferably from economical/ financial faculty
Ability to work efficiently and accurately in a highly pressured environment
Solid team player with exceptional interpersonal skills
Demonstrates pro activity, is able to problem solve and adapt to change
Ability to multi-task, work to intraday deadlines and accommodate varying levels of volume is essential
Strong attention to detail with a desire to question/improve processes Confident communicator
Global Financial market driven role so level of flexibility required around working hours which may include some Polish bank holidays

Private Banking Front Support Specialist Payments & Basic Banking With German Resume Examples & Samples

Resolving of client relevant queries related to basic banking products, such as payments, accounts, client setups, etc., addressed by Front Offices in German and English, both written and via phone
Actively manage queries while taking over full ownership until the case is resolved
Assurance of proactive communication to Client Relationship Managers and Assistants on solution options in client ready wording
Liaise with specialists across the bank (e.g. back office, legal) in order to ensure high quality, full compliant and reliable query resolution
Consistent documentation of resolutions to ensure audit track
Sharing of functional knowledge across global teams and contribution to organizational learning
Supporting process improvements by actively pursuing improvement potentials and continuous striving for business excellence

Team Support Specialist Reconciliations Resume Examples & Samples

Establishing and implementing the GL Controls Framework
Policing compliance with the daily/weekly/monthly continuous cycle
Collate & Analyse financial data from various reports & System
Analytical skills to make meaningful inferences
Ensure financial control & Sarbanes Oxley (SOX) compliance
B. Com Graduate degree or >4 years of working experience in reconciliation background
Minimum 2 years’ experience for a graduate and 0-2 years’ experience for a Chartered Accountant (CA)/ Masters in Business Administration (MBA)/ Certified Public Accountant (CPA)

Hyperion Support Specialist Resume Examples & Samples

Work with Hyperion Support team to liaise with all the incidents raised by the business and ensure they are being addressed
Pick up on all the incidents raised against Essbase and HPCM applications that are assigned to 3rd line support and work as a point of escalation for business support
Ability to support all HPCM, FDM and Essbase components
Pick up on other technology areas within Hyperion and progress to support them, i.e. FDM, OBIEE etc
Proactively identify design issues and present them to the business and application development team along with appropriate solution options
Delivery of small change through the Hyperion landscape. This includes the following phases
Requirements gathering from various clients
Production of Functional & Technical design documents
Work in partnership with other Barclays technology groups, and our clients to offer a more consultative service to business units and their support requirements
Improve staff knowledge of the Hyperion PCM and Essbase technology

Am-private Bank OPM Support Specialist Resume Examples & Samples

Knowledge of Microsoft Office Suite and mainframe PC skills
The ability to work in high pressure situations
The ability to make strategic decision/recommendation for this process as it evolves

Implementation Support Specialist Resume Examples & Samples

Travel may be required as much as 40%
Coordinate and apply multiple aspects of new business service delivery to customers, which are school districts that may include hundreds of individual schools and tens of thousands of teacher users
Ensure customer is provided with in-depth, initial knowledge of customer products and services
Identify unique characteristics of each new account using excellent attention to detail and resources in a database environment
Identify unique characteristics of each new account to develop the primary stages of a customer usage plan as well as possible future requirements
May travel to customer sites for in-person on-boarding
Bachelor’s Degree or equivalent experience
5 years’ experience with Customer Service
Proven experience using MS Office suite, particularly Excel, PowerPoint
Ability to travel as required up to 40%
Outstanding interpersonal and communication skills (both oral and written)
Experience in a IT/Help Desk Support environment
Ability to efficiently work on multiple tasks simultaneously, while maintaining acute attention to customer care and detail
Strong organizational and project management skills

Unix Systems Support Specialist Resume Examples & Samples

8-10 years’ experience in Banking applications or technical support environment
Experience with Storage SNA/NAS, EMC, TSM or Veritas
Holds UNIX related certifications
Demonstrates solid knowledge of supported UNIX / Linux systems (Solaris 8/10, AIX, Linux Suse or other)
Displays sound knowledge of infrastructure applications (storage, middleware, scripting, patch management, monitoring, etc)
Illustrates sound customer service skills

Senior Web Support Specialist Resume Examples & Samples

Understand client organization’s long-term business goals and recommend appropriate system and product solutions
Know all segments of the business such as Arts, Universities, Major Arenas and Outdoor Stadiums
Onsite support for key events

Apps Dev / Delivery Support Specialist Resume Examples & Samples

At least two years as a development technical team leader
At least one year working on global projects
Five years design and development of multi-tier software applications preferred
Ten – Fifteen years of experience in requirements and development work for Technology
Bachelor’s degree in Business, Information Technology, or equivalent experience
Prefer experience with UNIX, and/or J2EE concepts considered a plus
Experience building scalable, mission critical applications
Experience with full project life cycle from establishing requirements through delivery and production
Establish high level designs and best architectural approaches to ensure reusability, ease of maintenance and speed to market
Experience in Architecture and System Design, including Web Based systems and Mainframes
Project management and technology methodology experience

Sourcing Support Specialist Resume Examples & Samples

Reward results - promote meritocracy
Procure-to Pay (P2P) experience an advantage
Contract and supplier management experience is a strong advantage
MS Office & Excel

Senior Trade Support Specialist Resume Examples & Samples

To carry out accurate Trade Capture of various flow & exotic equity derivative products (ETFs, Vanilla OTC & Listed options, Futures and Variance Swaps)
Notify, maintain and execute expirations and trade events (including Corporate Actions)
Maintain reconciliation and checking of P&L reports to ensure proper control of risk management is in place
Review and solve complex trade process and flow problems and act as an interface to the Business, Operations and Finance to ensure all client needs are met in an efficient manner
Support on-going process and control improvement projects
University Degree level education - Ideally within a numerate discipline
2-4 years of relevant experience, preferably in a Middle Office or Product Control area within an investment banking/brokerage/ custodian banking or accounting firms
Good knowledge of the Investment Banking industry with knowledge of Equity Derivatives products, a definite plus
Proven ability to pick up new tasks and to assimilate quickly in a new working environment and company culture
Strong analytical skills and good attention to detail
Strong interpersonal and good communication skills
An in depth knowledge of excel is required and strong programming skills (C++, VBA, Java, Access) preferred
Ability to communicate effectively with sales, traders and mid/back office support staff
Highly self-motivated and a fast learner
Fluent in English, spoken and written

Sourcing Support Specialist Resume Examples & Samples

Deliver and report savings against target
Prepare, run/issue, monitor and facilitate ERFx’s incl. E-Auctions
Obtain quotations/proposals/bids/information from suppliers
Prepare, organize & setup e-sourcing activities, manage day-to-day e-sourcing reporting
Support Senior Sourcing Specialists / Sourcing Managers with building, initiating and accomplishing their sourcing/category strategies
Engendering the ethos of Service Excellence and Continuous Process Improvement
Ensure appropriate controls of the Sourcing Support and underlying processes & policies are fully understood and properly evidenced
Identify and implement opportunities for process improvements and further automation
Maintain a seamless interface with the respective Cluster and Sourcing Teams
Contract and Supplier management experience is a strong advantage
Contract and supplier management experience
Strong organizational and planning skills, structured and organised
Another European language: Polish, Greek, Turkish are preferable
Self-Management and motivation
Multi-Tasking & Prioritizing
Remaining calm in stressful environments and situations
University / College preferred

Application Management Support Specialist Resume Examples & Samples

Very good English language skills
Very good communicational skills
Ability to work in team is very crucial
Ability to interpret and present data
You are eager to learn in general and want to learn technical skills

Asset Management, Trade Support Specialist Resume Examples & Samples

Working knowledge of securities processing is a plus
Working knowledge of the financial services industry is a plus
Ability to effectively communicate, both written and verbal
Ability to follow complex methods and procedures in a diverse environment
Sense of Urgency under pressure
Strong Investigative Skills

Support Specialist Resume Examples & Samples

Applies basic skills and procedures appropriate for the position within assigned functional area
Performs standard duties and tasks, resolving routine questions and problems. Refers more complex issues to higher level
Serves as a central point for ordering and distributing departmental supplies
Assists with basic research and investigation

Senior Tech Support Specialist Resume Examples & Samples

Drive complex technical problems where analysis of situation requires in-depth evaluation & technical knowledge of all areas driving restoration of service with support teams
Own Continuous Improvement efforts & partnering with all delivery teams to ensure the segment remains focused on the work necessary to harden our production services
Demonstrated experience in delivering results in a multi-sourced vendor environment, with delivery partners on & off-shore
Ability to communicate to executive audiences, and deliver results through influence

Team Support Specialist Reconciliations Resume Examples & Samples

CA/ CPA/ MBA
Knowledge/ understanding of Quality tools i.e. Lean, Six sigma
Banking Business Process Outsourcing (BPO) exposure

Executive Tech Support Specialist Resume Examples & Samples

Must have a strong understanding of the technology currently used by Executives, how it’s being utilized and what technology challenges may be encountered in day to day activities
Focus will be on business technology tools such as Blackberry, laptop, desktop, iPad, iPhone, remote access, instant messaging, etc
Respond quickly to technology outages affecting any Executive(s) to restore service as quickly as possible, on a 24/7 basis as needed
Travel to remote locations, including executive’s home, to provide support as needed
Coordinate support required for offsite meetings
Work in partnership with the Desktop Support area, understand and follow the established technology standards and support processes as appropriate
Provide feedback based on Executive’s input and usage; propose solutions based on needs and emerging technology
In conjunction with Desktop Support, establish and monitor metrics on service delivery and customer satisfaction
Must be able to collaborate with other Discovery teams to resolve IT issues
Properly document resolved incidents into the ticketing system (Service Now)
Updates workstations / laptops’ operation system images as needed
Conduct training sessions to educate Executives on new applications and systems within Discovery
Must keep related Discovery business transactions and correspondence personal and confidential
Must be able to problem solve quickly and professionally under pressure situations dealing with all aspects of IT (i.e.: Infrastructure, Messaging,)
Exercises empowerment and judgment within defined procedures and practices to determine appropriate action
Minimum three years’ experience in providing desktop support services to senior executives or similar high touch end users required
Minimum 3 years direct customer service experience
Minimum five years of user support experience, troubleshooting hardware and software problems required
Professional experience with current Windows OS required
Professional experience with current Apple OS and hardware required
Professional experience with The Microsoft Office Suite (2010 and 2013) as well as Microsoft Exchange, Outlook, and LYNC 2010/2013 required
Professional experience with VOIP, mobile technologies preferred
Must be knowledgeable in Audio Visual equipment/technologies to troubleshoot and identify appropriate solutions
Experience in a network environment, specifically TCP/IP preferred

Management Support Specialist Resume Examples & Samples

Preparing, reconciling, and presenting cost, recruitment, headcount, and other management reports
A positive attitude and a proactive approach towards your work
An ability to work under pressure, often to short deadlines, without compromising the quality and standard of service delivery
A willingness to work overtime and on flexible schedules when required
A demonstrated ability to maintain a fast work pace
Proficiency in using MS Office applications and a desire to improve your effectiveness to use these tools
Commitment to learning and development

BIT Prod Support Specialist, LA Engineering Resume Examples & Samples

Cross train on broadcast/IT equipment
At least a 2 year technical degree, preferably electronics, computer science, or a related field (or equivalent education/experience/training)
Basic computer networking and system administration
Demonstrated knowledge of computer desktop hardware and applications
CCNP Routing and Switching training
Willingness to learn Turner/CNN proprietary equipment and applications

Management Support Specialist Resume Examples & Samples

Managing all administrative matters regarding daily work of Global Operations Management
Internal meeting governance and management of onsite and offsite visits/meetings
Main point of contact for other CoE stakeholders and external visitors for support on use of local office facilities
Organization and coordination of business/social events and conferences
Business travel planning and post-trip expenses preparation and processing
Management assistance of all organizational and strategically tasks and quality control
Managing seat allocation for the department
Business Continuity Management coordination
Building up and assuring communication channels connected to daily business of Global Operations and CoE Site
Ad hoc project work, including spreadsheet/schedule creation, creation of various reports, co-ordination of data gathering, follow-up for timely responses to agreed actions and deadlines
Intranet content management
Ability of multitasking and working under pressure
Pro-active, well organized and able to work independently

Senior Trading Support Specialist Resume Examples & Samples

Cisco 65xx, 72xx or Nexus product lines
BGP, OSPF, RIP, EIGRP, L3-7 switching, HSRP and VoIP. Multicast experience is a plus
Experience with configuring and/or provisioning of various WAN technologies including MPLS, point-to-point, and VPN
Juniper or Checkpoint Firewalls
Security experience with IPSec, NAT, VPN modules, implemented on Cisco routers and Checkpoint/Juniper firewalls is a plus
Knowledge/experience with Active Directory, LDAP, and/or Web architecture is a plus
Proficient in the use of the NetScout Infinistream product line is a plus

Centralized Lending Loan Prep Support Specialist Resume Examples & Samples

Technical skills and knowledge of commercial or retail loan systems
Prior experience 1-3 years in financial services or customer service experience
Associates Degree or equivalent work experience
Commercial lending experience
Good communication, organization, problem solving and decision making skills

Team Support Specialist Fixed Assets Resume Examples & Samples

Needs to perform accounting and reconciliation of Fixed Assets, manage BAU in adherence to the SOX Complaint, addressing ad hoc activities and prepare monthly MI packs to be shared with customers
Act as a SME for the business providing expert help and guidance on a wide range of complex and difficult subjects
Ensures queries are dealt promptly within agreed SLAs, regularly monitor progress against targets
Operate the reporting process including data set collation, , control, reporting, customer engagement
Coordinate with and negotiate/influence various clusters/functions to ensure submissions are made on time; consolidate and reconcile/analyse submissions including confidential financial information
Identify, document, resolve or escalate all process risks and address administrative and process issues arising out of day-to-day working
Identify process gaps and collaborate with the Client to formulate solutions and ensure that Client expectations of operational performance and efficiency are met
Drive business and quality projects with the team and deliver productivity
Excellent MS office – PowerPoint (including effective presentation skills) and advanced Excel skills (required)
Strong financial domain knowledge, particularly in areas of reconciliation, reporting and financial analysis

FID, Trading Desk Support Specialist, ENO Resume Examples & Samples

Compression opportunity analysis
Comprehensive market wide compression cycle management i.e. Tri-Reduce
Design and implementation of new unwind/compression offerings i.e. LCH blended coupon, CME and EUREX netting
Flexible working approach required due to global nature of the support model
Ownership, investigation and resolution of exceptions/fails/breaks raised by all Front-to-Back departments that support the business – e.g. Clients, Front Office, Brokers, Vendors, External Validation, Settlements, Collateral Management, Portfolio Reconciliation, Product Control
Assisting in the implementation of strategic systems and vendor applications. This will involve User Acceptance Testing, on-boarding/go-live support, and implement controls to minimise Operational risk
Regular liaison with IT teams, Front Office, Back Office and Global Middle Offices
Involvement in the implementation of industry and regulatory initiatives through participation in internal working groups and/or external market forums
Regular collation and analysis of data for Management Reporting
LI-JV1* Requirements
Working knowledge of OTC Interest rate products
Proactive attitude with awareness to deliver change and efficiencies
Ability to take ownership of work load
Solid team player – able to coordinate across regions
Proven track record of process improvement
Ability to work under pressure and tight deadlines
LI-JV1*

Document Support Specialist Resume Examples & Samples

Customer interaction, documentation issuance, review and system setups
The role demands a high level of diligence, motivation and organizational skills; you will focus on timely and accurate delivery of all account opening functions, as well as delivering superior customer services and resolving customer issues to maintain customer satisfaction
Da-to-day management of the Asia account opening and maintenance processing, including daily management of in-process, pended and regional service related activities, ensuring the country account opening requirements are clearly defined to support ALL scenarios of account opening and maintenance requirements and delivery of very high quality service to customers and internal partners
Responsibility for various types of project management in the account services space and managing cross-functional relationships with all countries and the regional team in Asia
Determines new work procedures, analyses complex and variable issues with significant departmental impact
Perform day-to-day operational tasks in account opening and account maintenances
Ensure consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement and efficiency/accuracy standards
Ensure awareness and full compliance of account services unit process, regulations, policies, guidelines, procedures and practices
Support and cultivate a “Service Excellence” culture among the team members
Establish and maintain close working relationship with Host Branch and within the CTSM itself to facilitate an open and direct communication of issues, needs, queries, etc. in such that these may be responded to in an efficient, prompt and professional manner
Willing to embark on continuous on the job training for end-to-end product knowledge
Client Engagement model
Ensure team delivers as per Service Level Agreement timely and accurately
Understand client requirements and implement them correctly
Understand new customer requirements and ensure adequate support to new customer requirements and initiatives
Monitor customer satisfaction and service level and drive process changes
Provide innovative solutions to clients
Risk and control
Ensure a strong and robust processing environment with effective controls
Establish risk management practice
Maintain a strong culture of risk and controls in the team through various processes and check points
Identify means to reduce transaction defects (internal and external)
Develop performance matrices to track defects and productivity
Ensure clean audit results
Fluent in English, both written and verbal
Fluent in Cantonese and/or Mandarin and can read Chinese is an added advantage
At least 2+ years of experience in documentation review, account maintenance and related cash products
Strong interpersonal skills, proactive team player but also able to work independently and with exceptional written and verbal communication skills
Highly motivated, persistent and able to work in a structured, high volume, time sensitive and high-risk environment
Capable of multitasking and eager to learn multiple products in a challenging environment
Fast learner, strong attention to detail and willingness to go extra mile
Exposure to client interaction and strong communication skills
Proficient in handling urgent and escalation cases and manage client and internal team expectations

Trade Support Specialist Resume Examples & Samples

Undergraduate degree required
Knowledge of loan transfer documentation and loan settlement experience highly preferred
Self-motivation and demonstration of initiative
Excellent oral and written communication skills
Highly organized and detailed orientated
Control orientated
Keen to question everything and understand the detail behind the numbers and/or process
Strong PC Skills: in particular Excel, Word and PowerPoint

Team Support Specialist Analytics Resume Examples & Samples

Execute opportunities to reduce loss, enhance revenue by building new rules & strategies, collection strategies, cross sell, up sell models
Execute new opportunities for enhancing, streamlining services through use of advanced analytics, automation and optimization
Ensure adherence to and compliance with governance, risk policies, procedures and compliance policies
Degree in Bachelors’ in Engineering / Bachelors’ in Technology or Masters in Statistics, Mathematics, Economics ,Operational research field Engineering, Masters in Business Administration
0-3 years of relevant experience in analytical industry
Knowledge of Operating Systems (Windows 98/ 95/ 2000/ NT)
MS Office Skills (Preferably Word, Excel & PowerPoint)

Senior Systems Tech Support Specialist Resume Examples & Samples

Own the event & incident management process, prioritizing (with business stakeholders), and ensuring the most critical issues are addressed timely and successfully restored
5+ years of relevant experience in Technology, IT/IS around Windows or UNIX/Linux based Systems Engineering
Certification in ITIL, Lean, or Six Sigma

Support Specialist Resume Examples & Samples

Applies advanced skills and procedures appropriate for the position within assigned functional area
Performs duties and tasks that reflect substantial variety and complexity. Assists others in the resolution of complex problems and issues
May assign and check the work of lower level employees and/or be designated as "lead" worker
Key internal and/or external contacts to request assistance from or utilize expertise
Plan, organize, and coordinate work assignments
Promote team cohesiveness, cooperation, and effectiveness
Work independently with minimal supervision

Hardware Support Specialist Mile One Corporate Resume Examples & Samples

Install and configure computer & phone equipment, including site preparation
Install and configure network and slaved printer devices
Perform diagnostics, repairs, upgrades and ongoing support for PC hardware
Review and maintain current virus protection updates during onsite visits
Perform diagnostics, repair and ongoing support for software including MAC, Windows 7 & XP desktops, Unix, Linux, Terminal Servers, Active Directory, Microsoft Exchange and manufacturer web portals
Assist in managing administrative tasks such as physical inventory of hardware and software license compliance
Cell phone / Blackberry and other various Telecom support, training, installation
Escalate to Tier 2 as necessary

Clarity Technical Support Specialist Resume Examples & Samples

Bachelor’s degree or equivalent experience in technical discipline
Work experience supporting CA Clarity PPM™ or similar Enterprise PPM tool
5-7 years of JAVA development experience
Extensive knowledge and experience with XML
Solid track record of developing processes and building reports in an enterprise environment
Proven ability to successfully operate in a highly matrixed organization where partnership and influence are the key drivers of success
Ability to initiate change and act with integrity when tough decisions have to be made
ITIL Foundations Certification V3 or V3 2011 Edition
Work experience building Business Objects or Jaspersoft Reports
Experience with CA Technologies Clarity PPM version 13.x-14.x
Configuration and integration experience with Clarity v13.x and above
Experience with Clarity’s XML Open Gateway (XOG), GEL scripts, NSQL, Clarity workflow, and Clarity portlets
Maintain reporting server infrastructure - Business Objects or Jaspersoft
LDAP and SSO security interfaces
Creating attributes, objects, lookups, portlets, and reports

Team Support Specialist MI& DM Resume Examples & Samples

Ensure regular and timely delivery of MI packs in the area of Fraud/Credit Risk/Market Risk/Risk Measurement/DP&C
Undertake development and implementation of new MI/Tools in the areas of Fraud Prevention/Credit Risk/Market Risk/Risk Measurement/DP&C
Production of new SAS codes/SQL scripts and the enhancement of existing codes/scripts to support all existing processes and systems
Ensure accurate MI is produced to meet Group and other regulatory requirements related to fraud performance/PQR/GRCR/Market Risk/ Risk Measurement/DP&C
Create and maintain SAS/VBA/SQL programming and/or shell scripts (in Unix) which are sufficiently robust to enable regular production of processes with the minimum of manual intervention
Develop process documents in order to retain information, aide knowledge sharing, knowledge transfer, etc
Development and maintenance of complex databases/data marts to enable the production MI. Support in data migration activities
Support Data Management/DQRS, ensuring the integrity of the supporting databases and associated processes
Ensure adherence to and compliance with governance, risk policies, procedures and compliance policies
Degree in Bachelors’ in Engineering / Bachelors’ in Technology or Masters in Statistics, Mathematics, Economics ,Operational research field Engineering, Masters in Business Administration
0-3 years of relevant experience in analytical industry
Knowledge of SAS, SQL and other statistical programming languages
Knowledge of Operating Systems (Windows 98/95/2000/NT)
MS Office Skills (Preferably Word, Excel & PowerPoint)

Data Support Specialist Resume Examples & Samples

Experience with SQL or XML preferred
Familiar with market data systems
International security experience a plus

Bit Prod Support Specialist La Engineering Resume Examples & Samples

To operate in a highly independent fashion with little supervision
Perform other projects/tasks assigned by management
2 to 4 years experience in computing hardware, and related peripherals
In depth knowledge of Microsoft Office suite and standard business applications
Readiness to work with team members to ensure 24/7/365 coverage for our customers
Demonstrated knowledge of standard networking protocols, computing operating systems, & LAN/WAN topology CompTIA's Network+ training
CompTIA A+ certification
Excellent verbal and written communication skills in order to communicate with customers, peers, and vendors

Commercial Bank Risk-credit Support Specialist Resume Examples & Samples

Monitor mailbox(es) for incoming financial and compliance reporting documents or notifications of document availability on document repositories
For documents to be retrieved via document repositories (such as EMMA or Intralinks), access those sites and download financial reporting documents
Pick up and transport all outgoing interoffice mail
Coordinate on-boarding of new employees and system access and changes using AACT and EURC systems
Manage office supplies
Perform other duties, as assigned
Must show good initiative, ability to multi-task, and dependability
Prefer knowledge of and experience with systems, including CLASS, Exposure Now, Dealworks, EURC and AACT

Pb-applications Support Specialist, Based Resume Examples & Samples

Provide Level 1 & Level 2 support for application and platform issues
Ensuring monitoring alerts and systems events are assessed, prioritized, and managed
Manage client impacting incidents including business impact assessment, technical resolution, engagement, and communications
Own incident resolution and keep user informed of status
Execute Ready For Business Health Checks. Prepare and send ready for business communications
Provide expected time of availability for delayed streams and processes
Update ticket resolution status and details in the ticket management system(s)
Respond to user requests and queries
Convert email requests to Peregrine or Vulcan tickets as needed
Escalate incidents to Level 3 as needed with summary analysis
Escalate incidents to appropriate interfacing support team or external teams such as product vendors
Update knowledgebase with support information (ex. Known errors and solutions for these errors)
Provide clarifications on data issues identified in the application
Application capacity management (ex. Tactical clearing of logs, emergency storage adds, etc)
Respond to adhoc data or report queries
Comply with JPMC standards, regulations, and corporate requirements
Adherence to corporate incident, problem, and change management processes
Build and maintain strong relationships with JPMC technology teams and business partners to identify process & service improvements
Collaborate with JPMC technology teams and business partners to understand application functions and related up and downstream impacts
Drive continuous improvement of services & processes in order to increase platform stability and realize operational efficiencies
Participate in post incident reviews and RCAs. Identify and drive associated action items to remediate issues
Work with change and release management on the evaluation of changes
Participate in weekly / monthly incident & event reporting
Participate in knowledge management and document management (Runbooks)
Understand and actively participate in process improvements to incident, problem, and change management processes
Create, update, and distribute performance metrics (KPIs)
Develop, maintain, and audit process and procedural documentation (knowledge management)
Maintain and refine monitoring tools to measure system availability, stability, and performance on client facing applications
Use and development of core monitoring and proactive health checks (required)
ITIL process knowledge strongly preferred. Particularly Service Operations & Service Transition
Knowledge management documentation experience (strongly preferred)
Understanding and experience with technical bridge calls
Ability to lead and influence technical conversations with various IT support groups
Excellent prioritization, organizational, and time management skills
Excellent written and oral communication skills in English and Portuguese

Web Support Specialist Resume Examples & Samples

5-8+ years of experience in information technology with an emphasis on working with E-Commerce related technologies, ideally in a support function
Experience working in a customer facing role and part of a geographically distributed team
Strong technical skills with proficiency in: Web Hosting (DMZs)
Web Servers (IIS, IHS)

Service Desk Expert Support Specialist Resume Examples & Samples

Working with a leadership team to maintain operational stability for at the Global Service Desk 24 x 7 x 365
Will report directly to Team Leads for all operational activities occurring during their shift
Deputizes for Team Leads out of hours and when necessary
Serve as a role model for Support Specialists through dedication to delighting clients and a demonstrating a genuine desire to help
Strive to maintain the highest levels of team motivation, engagement, contribution, efficiency and satisfaction
Ensure process compliance, transaction accuracy and quality of customer service
Deliver continuous improvement across all processes, customer satisfaction and data quality
Responsible for management representation on operational escalations as and when required
Act as a Player\Coach to support specialists providing subject matter expertise on GSD processes and troubleshooting techniques
At least one year working in a support or service desk environment with a clear record of strong performance
Willingness to work alternate shifts and partner with other leadership team members to ensure appropriate leadership representation is present at the Service Desk on a 24 x 7 x 365 basis
Experience in successfully handling challenging customers and difficult situations
Advanced root cause and user productivity analysis
Contagious enthusiasm fueled by a desire to help
An extremely high bar for success and a service quality mindset
Unwillingness to accept status quo and a passion for driving transformational change
Workforce management processes and tools
Incident and problem ticketing systems
Knowledge management tools and maintenance strategies
Password reset tools and verification requirements
Remote access tools, including both intranet and internet capability

Support Specialist Resume Examples & Samples

Calls current and former employers to review accurate employment information
Orders homeowners and/or flood insurance declarations page needed to satisfy credit guidelines from insurance company directly
Reviews the flood insurance provided and validates that sufficient coverage exists
Orders or requests the following documentation: UW conditioned credit supplements, Verification of Rent/Mortgage/Deposit, tax documents, documents verifying income and 4506t
Reviews 4506t for accuracy
Review and take action on title reports used for purchase or refinance transactions, which can include title, tax cert, or wire instructions
Compare information from the title report with the appraisal and other documents associated with the transaction
Complete “one-off” scenarios as required by underwriting, processing or sales
Updates the system of record and works daily priorities
Communication with external agents and internal colleagues to resolve issues and discrepancies

SQL Product Support Specialist Resume Examples & Samples

Meet established service delivery guidelines such as customer satisfaction, phone based activities, and schedule adherence
Facilitate resolution of complex technical issues in all areas of assigned products by collecting the necessary data or recreating in house
Provide suggestions for alternate support options for customer issues that are not related to the supported products
Act as a point of contact for customers during support incident, keeping them updated on the status of reported problems
Report software defects and customer suggestions to appropriate responsible groups
Share knowledge through the contribution of articles to the knowledgebase
Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed
Perform other duties and projects as assigned
Using professional/technical knowledge, guided by known practices and established precedents, make decisions within defined parameters to impact schedules and deliverables of the project/function
Work under general guidance with results reviewed periodically, seeking approval from others on matters outside of job or role as needed
Participate in problem solving usually pertinent to project deliverables and requiring the analysis of several factors. Solutions are determined within broadly defined methods and techniques and may require the application of specific professional/technical knowledge to develop solutions
Help promote an effective team environment
Effectively interact with peers both inside and outside project/functional area to accomplish goals and achieve cooperation
Familiarity with one or more current enterprise operating systems is a must: Unix, Linux, HPUX, Solaris, AIX
Experience with current enterprise database product and technology is a must. (MSSQL/Oracle)
Experience in the use and configuration of Web HTTP and application servers
An understanding of programming logic is an asset
Previous document management experience is an asset
An understanding of networking and network security is an asset
Strong communication skills - written, oral, and technical
High level of patience and composure
1 plus years of similar or relevant experience, degree or diploma
Experience in a Customer Service role is an asset
Customer Orientation
Accountability
Technical Mastery
Commitment

Revenue Management Support Specialist Resume Examples & Samples

Assist with the day to day operation of the revenue management department including
Preparation for pricing calls, data gathering, reporting, renewals and other initiatives as directed
Effectively gather, scrub, organize & maintain data points as directed. Identify and investigate data inconsistencies and reconcile conflicts. Ensure the integrity of data, documentation and reports by thoroughly reviewing the final product before application or distribution
Assist with the regularly scheduled renewal process by entering data into our software, creating reports, and other associated tasks
Facilitate periodic pricing calls with property operators and review pricing change requests
Assist with analysis, reporting, and ad hoc reporting as requested
Respond to internal support tickets. Provide friendly, responsive support to our internal customers
Ability to gather and interpret relevant data and information
Solid mathematical aptitude and effective project management skills
Advanced skills in Microsoft Excel, Access, Word and Power Point
Solid understanding of revenue management practices
Solid understanding of fundamental apartment operation principles (amenity valuation and competitor comparisons)

CSS Product Support Specialist Resume Examples & Samples

Under general supervision, conducts logical analysis of complex customer issues and management information requirements associated with a specific suite of products
Researches and validates application, back-end or technical issues to aid customers in understanding product functionality and outputs
Develops a thorough understanding of the suite user interface in order to investigate customer queries and issues
Works collaboratively in a team environment with account managers, implementation and development resources to meet customer expectations regarding the resolution of maintenance issues / service requests
Recognizes repetitive customer issues to facilitate the development of quality products
Communicates effectively in written and spoken English with co-workers and customers around the world
Responsible for successful completion of training provided by the company on the designated product suite of support
Assumes responsibility for their own training and increasing their knowledge base as it relates to this position, making a personal commitment to use all resources available to achieve this goal
Makes a conscious effort to contribute value-added services and ideas to our customers
Demonstrates effective teamwork skills
Demonstrates ability to perform all position related tasks and master position requirements in order to earn advancement
Consistently meets established KPI targets tied to yearly DPM objectives
Shows basic proficiency using Siebel CRM tool
Applies technical knowledge which may include Unix/Linux , Windows operating systems. May also require SQL, Oracle and Shell Scripting knowledge to resolve complex software problems
Monitors and resolves the issues that are reported by the customer. Must have the ability to evaluate the impact of the issue to the customer and escalate issues. Act as the lead interface with the customer, internal or external, regarding support on our products
Ensures that approved methods, processes, and tools are consistently used
Ensures that customer needs are satisfied by providing specific product support. Manage efforts of company, customer, and third party vendors to ensure that an integrated solution is provided to meet the customer's need and within organizational expectations
Will deliver the highest level of customer service and satisfaction while continuously demonstrating excellent teamwork, interpersonal skills, and commitment
May hold scheduled calls with customers to review Service request status and prioritization
On-call duties may be required
Demonstrate sense of urgency for sensitive issues
Participate in customer visits and cutover support
Collaborate in drafting and reviewing customer communications
Contribute to the development of Product Analysts by assisting them with their daily work (mentoring)

Tech Support Specialist Resume Examples & Samples

Support the development, selection, purchase and/or acquisition of multiple end-user hardware, networking, telecommunications, server maintenance and application development tool-sets
Conduct code or environment reviews to determine compliance to company standards
Provide advanced triage and resolution of complex coding or environmental issues
Project oversight of major technology initiatives, for activities such as code development, package acquisition, server replacements and/or system migrations
Provide/support solution estimate development and change cost management for assigned tasks
Self starter with 3-5+ years of experience as a Java and/or C# developer in the area of technology projects, application development or similar

Product Support Specialist Summer / Seasonal Resume Examples & Samples

Monitor, document and report failure trends in Garmin equipment
Review special circumstances and authorize warranty service when deemed appropriate
Compliance with HRD-003 (Garmin’s Attendance Policy)
Demonstrated strong and effective verbal, written, and interpersonal communication skills
Driven problem solver with proven success in solving difficult problems
Must possess proficient and effective data entry skills
Must possess proficiency using personal computers relevant to the essential functions of this job description

Tech Support Specialist Resume Examples & Samples

The Customer Service Rep will be responsible for routine customer questions relating to product usage, as well as technical support issues relating to the VinSolutions family of products
Handle routine customer questions relating to product usage, as well as technical support issues relating to VinSolutions family of products
Accurately logs all customer information in the CRM customer ticketing system
Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure
Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely
Facilitate communication from Support Team to other departments as needed to complete Cases
Knowledge of various computer applications including experience with business support applications such as MS Office (Word, Power Point, and Excel) required
Technical background preferred
Must be flexible to work any shift during business hours, currently Monday - Saturday, 7AM - 7PM (hours subject to change to meet business needs)
Associates Degree or Technical Certification required or commensurate work experience

Senior Loan Support Specialist Resume Examples & Samples

Must have a fundamental grasp of loan origination, servicing, primary systems
Strong PC Microsoft word and Excel skills. Basic knowledge of PNC's documentation and compliance requirements. Strong time management, problem solving and analytical skills
Ability to read and interpret complex loan documents
Detail Oriented

Loan Support Specialist Resume Examples & Samples

Ability to create and enhance production goals and team metrics
Proactive in problem solving/conflict resolution
Accountable to production & quality goals
Experienced with Microsoft products
Experience with collaboration
Experience with providing positive & constructive feedback to others
Experience with process improvement & implementation
Ability to multi-task and prioritize daily work
Ability to make independent business decisions

Technical Platform & Support Specialist Senior Resume Examples & Samples

Bachelor’s degree in IT-related field, such as Computer Science, IS, and Telecom
Two to 5 years’ experience assisting specific support function
Level 2 operational support of Transmissions for all Mainframe, Wintel and Midrange platforms
Must have strong analytical and troubleshooting skills to diagnose, and resolve hardware, software, or other system issues working with the team and vendors as needed to follow best practices within the company
Candidate must be able to take on and complete 24 hour On-Call support as needed/specified for on call rotation to support production issues within the environment depending on role. With this comes communication to upper management as required for updates/plan of action
Plan, coordinate, and implement changes needed to protect customer data, software, and hardware using in place change management system while following process and procedure
Documentation is a requirement of this job implementing new process and procedures as needed along with as needed shift report documentation depending on role
Perform other duties as assigned supporting the environment working on incident tickets for software installs, inquiries, storage increase, reboots

Loan Support Specialist Resume Examples & Samples

One to three years of related experience
Excellent time-management skills with the ability to multitask to complete procedures and meet deadlines
Must be detail oriented with high level of accuracy required
Loan processing or Operational experience preferred

Loan Support Specialist Resume Examples & Samples

Excellent time management skills to adhere to applicable processing procedures & deadlines
Strong PC Skills
Minimum of 1-3 years of related experience
Loan Processing or Operational experience preferred

Business Services Technical Support Specialist Resume Examples & Samples

Works with customer via phone to resolve Tier I technical issues, including but not limited to billing, cable modem provisioning, router configuration, LAN configuration and general software troubleshooting
Schedule Trouble calls (truck rolls) for Business Class customers
Diagnose and resolve minor software/hardware problems while maintaining ownership and accountability
Maintains current knowledge of new product upgrades and features
Works with Sales team to ensure customer satisfaction and appropriate billing charges for new and existing customers
Communicates directly with Business Class customers to answer account-related questions and resolve billing issues
Interfaces with Accounting, Construction, Dispatch and other organizations to ensure customer issues were addressed and resolved
Submits credit adjustments and modifies billing codes on Commercial accounts as needed
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
A+, Net+, MCP or similar certification
Knowledge of cable modem installation and configuration
Familiarity with Microsoft email software (Exchange, Outlook, Outlook Express), and to configure them for POP email
Working knowledge of AS400 Billing System and Business Class work order entry processes
Working knowledge of Local Area Networks and Internetworking Protocols (IP)
Working knowledge of routers, switches, hubs and general network design

Am Private Bank Opm Support Specialist Resume Examples & Samples

Ability to work in deadline oriented environment and prioritize tasks appropriately
The ability to adapt to a rapidly changing business and technological environment (e.g., introduction of a new product or work environment capabilities) and to utilize the tools which are available to service clients more efficiently
Knowledge of domestic and international securities (equities and fixed income); settlement process, corporate action processes; understanding of foreign exchange process
The ability to apply product/industry and operational knowledge to solve problems and meet client needs

Web Support Specialist Resume Examples & Samples

Experience in information technology with an emphasis on working with E-Commerce related technologies, ideally in a support function
Detailed understanding of Web/MQ technologies and how they function in secure environments
Web Hosting (DMZs)
Experience working with WebSphere Application Server and WebSphere MQ

Tech Support Specialist Resume Examples & Samples

Ability to work varying work scheduled
Superior phone skills and ability to connect with the customer
Ability to multi-task across several open cases and manage time well
Good written skills
Possesses practical hands-on technical skills
Follows-through on commitments made to customers and HMH employees
Takes a calm and mature approach to dealing with difficult problems and people
Willing and able to learn new products
Is typically more proactive vs. reactive in addressing issues and solving problems
Adapts quickly to change
Support of various hardware platforms including MS Windows 7/8, Macintosh, Tablets, and various mobile devices
J2W:MO

Release Support Specialist Resume Examples & Samples

Coordinate with other x-functional teams to maintain high end-to -end integrity and accuracy of products being staged including validation of web pages look and feel, download flows, and all accompanying descriptive attributes as applicable to each product release
Acts as primary contact during GO Live activities providing coordination of timing of the release with inclusion of all vested stakeholders
Responsible for providing guidance on all major legal milestones to the product teams to ensure release compliance with vmware legal procedures and regulations
Technical duties include but not limited to running hash checks against staged binaries, use of FTP clients and variety of highly sophisticated internal tools to provide enablement for minor/maintenance releases

Deal Support Specialist Resume Examples & Samples

First level university degree or equivalent experience; may have advanced university degree
Typically 3-5 years of experience in procurement or supply chain function
Strong understanding of procurement processes, industry, and suppliers
Strong analytical skills
Strong business application skills (e.g., Microsoft Excel, Microsoft PowerPoint) and supply chain modeling skills. Strong knowledge and use of procurement tools and
Strong communication skills, including presentation and negotiation abilities. Basic Project Management Skills. Basic ability to develop suppliers
Strong teamwork and basic leadership skills; basic influencing skills
Mastery in English and local language
Advanced German skills
Ability to create a contract using standard HP contract templates with supervision. Applies cause and effect thinking to identify common contract risk areas. Capable of applying prepackaged contract solutions to obtain acceptable outcomes. Solid understanding of fundamental contracting principles
Good understanding of HP business units and HP business strategy
Excellent cultural knowledge of supplier locations

Planning & Process Capability Support Specialist Resume Examples & Samples

First level university degree or equivalent experience
Typically 4-6 years of experience in a business or facilities- related function
Advanced communication skills; capable of managing service providers
Strong computer and analytic skills
Good project and program management skills
Solid understanding of program costs and financial impacts

CIB Ops-trades Support Specialist Resume Examples & Samples

Demonstrable solid understanding of cash and derivative instruments and market dynamics preferably to include credit as an asset class
Strong understanding of transaction lifecycles, systems and controls and the functions responsible for execution of those controls
Proven track record in partnering with Technology, Legal and Compliance to implement change and drive operations agenda
Manage internal projects relating to improving operational controls and maximizing efficiency, specifically implementing Regulatory Change agenda into the BAU processing
Numerical aptitude
Ability to quickly grasp new features/products in a complex environment
Self-starter and ability to work under limited supervision
A keen eye for attention to detail
Good time management & multi-tasking skills
Good relationship building skills and ability to deal with counterparts at all levels
Strong leadership potential
Proactive mindset
Excellent Excel skills

Support Specialist Accounting Resume Examples & Samples

Act as liaison between customer care, our suppliers, management, and accounting to ensure effective communication and problem resolution on open credit and debit balances
Maintain necessary reports and statistical data on invoice and purchase order adjustments
Solicit and collect necessary government forms required for Sellers
Answer customer inquiries regarding settlement payments due
Manage large volumes of orders, emails, and requests
Cross train and assist in other areas of Department which may include; canceled/postponed events, order tracking, UPS claims, and responding to customer email inquiries
Ability to assist with other requests and special projects as necessary and assigned by the Department Manager
2+ years of relevant professional experience – customer service, bookkeeping or accounting background
Must have proven track record of success and accuracy in a fast-paced deadline driven environment
Demonstrate the ability to manage multiple tasks and rapidly shifting priorities
Proven problem solving skills with attention to detail and follow-up
Must be self-directed and effective working independently, yet equally comfortable contributing in a team environment
Proven organizational skills
Availability to work a flexible schedule, including nights, weekends, and holidays as needed
Proficient in Microsoft office products

Order Screening Support Specialist Resume Examples & Samples

Review orders in order to identify fraudulent activity
Assess potential risk exposure
Must be a quick learner who is willing to learn new processes and procedures
Minimum of 2 years general office experience
Previous financial or banking industry experience extremely helpful
Bi-Lingual preferred

Intervest Loan Servicing Support Specialist Kirkland Resume Examples & Samples

High School Diploma or Bachelor’s Degree
Proficiency in Excel and Word
Strong interpersonal, problem solving, analytical and organizational skills
Highly organized, detail oriented, and efficient work habits
Experience in loan servicing or property insurance is a PLUS!
Medical, Dental, 401K
Vacation time
Sick time
Paid holidays
Room for growth and advancement

Support Specialist Windows Resume Examples & Samples

Takes ownership and works on “quick-fix tickets” (e.g. system resources, MyRackspace requests)
Escalates support requests (phone/ticket) according to escalation procedures
Manage incoming customer calls
Schedules and coordinates maintenances
Provides basic troubleshooting of system
Basic Knowledge of user accounts and passwords and DNS configuration
Queue management – moving tickets to relevant departments, non-response tickets, required feedback tickets
Previous experience working in a related field or educated to degree level or equivalent
Knowledge of TCP/IP ports and services
Understanding of DNS & Active Directory
Excellent attitude with a great phone telephone manner
Must have the ability to record and follow detailed instructions
Must have the ability to work in a Linux command line environment or a Windows environment
General Server knowledge – CPU usage, memory, SysStat, task manager, event viewer, Log Files for diagnosis
Due to the 24x7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, holidays, etc
Patching – RHN or WSUS
Familiarity with Red Hat or Windows Server

Finance Competence Support Specialist Resume Examples & Samples

Financial (CCA related) Master Data management, quality assuring the data content by proactive monitoring and validation and gatekeeping of individual requests
Being responsible to have all stakeholders informed about Master Data content
24/5 support towards Cost Center Managers of CCA related processes, including master data, forecast, cost center cost analysis
Deliver “Super User” and “Specialist” competence support in certain Finance related areas (AssureNet, GRC PC)
Liaising with regional FSS for 1st/2nd line interfacing
A degree in Business Administration, Economic or Accounting or the equivalent working experience

Senior Loan Support Specialist Resume Examples & Samples

A High School diploma or equivalent. An Associates degree is preferred
3+ years of prior loan processing experience
Strong time management, problem solving and analytical skills
Strong PC Microsoft word and Excel skills

Loan Servicing Support Specialist Resume Examples & Samples

Update and maintain customer accounts using company system
Basic data entries consisting of customer insurance information, address changes/updates, and return mail
Track and record amount of insurances and return mail received
Assemble loan servicing reference guide books and update when required
Clearly communicate with team members & coworkers in order to maintain a cohesive and efficient work environment
Perform other related duties as required
Proficient in use of desktop applications
Comfortable with repetitive work and ability to stay motivated
Must be proficient in Microsoft Word, Outlook, and Excel
Ability to accurately enter data with strong attention to detail
Strong time management & organizational skills
Ability to handle multiple projects at the same time and ability to prioritize effectively
Motivation and initiative to work independently and as a team player; adaptable & flexible
Comfort with working in a fast-paced, constantly changing environment
Flexibility in working longer hours or change in schedule, when necessary
Education: High School diploma or equivalent. Bilingual preferred
Experience: Auto Finance/Customer Service preferred

Appl Development Products Support Specialist Resume Examples & Samples

Installation, Configuration, and Administration of WebSphere Application Server, Apache
Scripting in Shell, Perl, Python and Tcl to automate day-to-day system administration
Resolving developer-submitted requests for day-to-day administrative tasks, enhancements, and product issues
Collaborating with developers, system administrators, and IT architects to plan and set-up refreshed environments for quarterly client deliverables
Install vendor middleware and third-party software upgrades
Perform load balancer implementations
Maintain, administer, and configure Lightweight Directory Access Protocol (LDAP) for Enterprise Applications
Ability to develop shell scripts
Demonstrated knowledge of database (DB2) Unix/Linux, Tomcat 5.x, WebSphere, Subversion (SVN), Jenkins, Jdeveloper, Eclipse and advanced Java/J2EE

CTI ICG Core Infrastructure Windows L Support Specialist Resume Examples & Samples

Ongoing forecast management
Strong understanding of architectural concepts and design
Knowledge of Middleware products such as MQ-Series, Tibco EMS, WebSphere and WebLogic
Knowledge of office automation products such as Word, Excel, PowerPoint, Visio, etc
Knowledge of industry standard server benchmarks and other add-on hardware products
Significant experience in multiple core infrastructure technologies allowing for broad understanding across groups of technology
Demonstrated influencing skills to drive technology change across both client and CTI based groups
Basic business product knowledge across supported business line(s) to a level suitable to understand the use case for all applications and infrastructure technologies deployed

Investments Support Specialist Resume Examples & Samples

Leadership skills and strategic thinking
Must be highly disciplined, a self starter, and have the ability to execute on assignments independently
Adaptability to learn new tasks and demonstrate a willingness to understand the details of a process
Strong capacity for operating in a flexible, dynamic environment where creative and strategic thinking is required
Ability to multi-task and work well under pressure to meet deadlines
Strong organizational and prioritization skills
High level of integrity

The Woodlands Commercial Credit Lending Support Specialist Resume Examples & Samples

Assist with requesting, ordering and compiling supporting documentation for the processing of lines of credit and loan applications. This includes information from the customer such as historical and current financial, tax and income information as well as ordering credit reports
Maintaining one-time builder files, processing the requests and related documentation
Assist with monitoring compliance of ongoing financial reporting and requirements of active lines and loans
Support for lending assistants with new start memorandums for active lines; ordering appraisals, title searches, flood determinations as needed
Support with closings, renewals, payoff requests, wire transfers, payments, draw requests, ordering inspections and line of credit advances as needed
Administrative support for Commercial Lending personnel as referenced herein, including monitoring compliance, financial reporting, preparing reports and maintaining files
Assist with other department administrative and branch banking services as needed
Perform other job related duties or special projects as assigned
Proficiency with Microsoft Office (Excel, Word, Outlook, SharePoint) and ability to navigate financial software applications (Mozart, Bancline) and related websites
Excellent organizational skills with the ability to prioritize workload and multitask in a fast pace environment while maintaining attention to detail
Strong customer service skills with effective problem solving abilities
Ability to interact and communicate effectively with internal and external parties
Good understanding of financial institution products and services
3-5 years of experience as a credit analyst, loan documentation, or other directly related experience required
1-3 years of administrative or executive assistant experience required

Tech Support Specialist Resume Examples & Samples

0-2 years -- Desired/Required Attributes
Strong customer service focus - able to demonstrate ability work as part of a team in a busy, high volume support environment
Able to interact effectively and confidently at all levels with strong customer communications skills, written, oral and face-to-face
Keen to learn and keep pace with the latest technologies
Previous experience/knowledge of HMH products is highly desirable
Familiar with Networking environments
Certifications that sufficiently demonstrates ability to analyze, meet deadlines and problem solve in a product support environment

Mortgage Support Specialist Resume Examples & Samples

Minimum 2 years of mortgage experience
Minimum 2 years of administrative/office clerk experience
Minimum 2 years of experience of state and federal lending regulations including the Ability to Repay (ATR), RESPA, Reg B, Reg O, Reg Z, Fair Lending, etc
High School Degree or equivalent required – colleague education preferred
Superior communication skills, both verbal and written
Performs duties with minimal supervision and actively engages Supervisor and/or Manager to resolve complex issues
Strong time management skills to plan and organize a large pipeline with regulatory deadlines
Represents basic qualifications for the position. To be considered for this position you must at least meet the basic qualifications

Premium Support Specialist Civil D Resume Examples & Samples

Technical account management for Premium Customers
Create and present proactive content to Premium Customers
Onsite support to help with installations, modernizations, and other issues
Critical period support to cover upgrades and installations occurring outside office hours
Regular status reports to keep Customers informed and firmly in control of next steps and future actions
Priority handling for escalated critical issues with Customer Support
Premium Support workshops to introduce the Premium Support service
Planned support costs with fixed fees for the additional services which allows you to budget ahead
Technical escalations: provide escalation assistance to internal Teams for complex products
Division Relationship: Ensure correct prioritization, visibility and resolution of technical escalations
Readiness and Training: provide readiness training to internal Teams, Autodesk Channel and Premium Customers. Ensure stakeholders are ready

Premium Support Specialist Resume Examples & Samples

Provide technical support to customers as well as internal staff, through web interface, via email and phone when appropriate
Provide Technical account management (QBRs, Technical Reviews, Assessments)
Onsite support to help with installations, migrations, and other issues
Critical period support to cover upgrades and installations occurring outside office hours
Research, verify, and generate detailed defect reports and wishlist requests
Regular status reports to keep Customers informed and firmly in control of next steps and future actions
Priority handling for escalated critical issues with Customer Support
Premium Support workshops to introduce the Premium Support service
Technical escalations: provide escalation assistance to internal Teams for complex products
Division Relationship: Ensure correct prioritization, visibility and resolution of technical escalations
Readiness and Training: provide readiness training to internal Teams and Premium Customers
Bachelor’s degree or equivalent experience in Industrial Design, Computer Science, or related field
Advanced knowledge of PLM, PLM, CAD and/or ERP software
Experience with Internet and/or Network infrastructure technologies (Web servers, network security, etc.)
Experience with relational database technologies (Oracle, Microsoft SQL Server, etc.)
Fluency in English. Any other language skill (French, Italian, Spanish, German or Russian) is a plus
Comprehensive knowledge of the Microsoft Windows environment
Excellent verbal and writte

Support Specialist Resume Samples

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